Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Senior Product Designer in our digital customer experience team, you'll deliver high-quality designs, drive improvements to digital journeys, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy and portfolio design excellence across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Deliver world-class, intuitive, evidence-based experiences across web and native platforms Provide design vision and guidance, and use research insights and data to champion the customer voice and align it with business strategy. Partner with product managers, architects, analysts and engineers to ensure solutions meet user needs, business goals, and technical requirements. Run workshops, create user journey maps and champion AI tools to drive efficiency and creativity. Support delivery with a focus on accessibility, CX KPIs, and scalable design systems. What you'll bring: Proven experience delivering high-quality, accessible, large-scale digital products and services across responsive web and native applications while working in large design team Advanced Figma skills, including prototyping using tokens and variables, previous contribution to large-scale component libraries and auditing design files for clarity. Experience using research methods and lab/online platforms to conduct usability testing to understand customer needs, reduce friction and improve ease of use. Proficient in data analytics tools such as Adobe Analytics, with the ability to track success metrics, interpret user behaviour, and validate journeys. Clear, confident storytelling with adaptability and a growth mindset in fast-paced environments. Please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Jul 08, 2026
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Senior Product Designer in our digital customer experience team, you'll deliver high-quality designs, drive improvements to digital journeys, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy and portfolio design excellence across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Deliver world-class, intuitive, evidence-based experiences across web and native platforms Provide design vision and guidance, and use research insights and data to champion the customer voice and align it with business strategy. Partner with product managers, architects, analysts and engineers to ensure solutions meet user needs, business goals, and technical requirements. Run workshops, create user journey maps and champion AI tools to drive efficiency and creativity. Support delivery with a focus on accessibility, CX KPIs, and scalable design systems. What you'll bring: Proven experience delivering high-quality, accessible, large-scale digital products and services across responsive web and native applications while working in large design team Advanced Figma skills, including prototyping using tokens and variables, previous contribution to large-scale component libraries and auditing design files for clarity. Experience using research methods and lab/online platforms to conduct usability testing to understand customer needs, reduce friction and improve ease of use. Proficient in data analytics tools such as Adobe Analytics, with the ability to track success metrics, interpret user behaviour, and validate journeys. Clear, confident storytelling with adaptability and a growth mindset in fast-paced environments. Please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Job Opportunity: ServiceNow Business Analyst - Modern Workplace Location: Leeds or Edinburgh (2 days per week onsite) Contract: 12 months Rate: £550 per day (umbrella) Why This Role Matters: Join our client's Service Transformation Lab (STL) and play a key role in revolutionizing the Modern Workplace Platform! Your efforts will simplify colleague technology experiences, enhance Service Catalogue journeys, improve the Employee Centre, and modernize workflows. STL operates through SAFe-aligned feature teams, driving investment-funded enhancements, business-as-usual improvements, and strategic ServiceNow transformations. What You'll Do: Shape Clear and Actionable Requirements: - Lead requirement discovery sessions with Product Owners, Customer Journey Managers, Tech Leads, Architects, Support Teams, and operational SMEs. - Translate colleague and business needs into structured epics, features, and stories for SAFe teams, ensuring clarity of expected outcomes, dependencies, data needs, and acceptance conditions. - Align work across Catalogue, ITSM, and Employee Centre journeys with STL's transformation themes like guided self-service and catalogue simplification. Drive Design & Decision Clarity: - Facilitate workshops, mapping sessions, and impact assessments using STL journey artefacts and the broader Modern Workplace Journey Atlas. - Collaborate with Service Design partners to ensure that colleague experience, simplicity, and accessibility are at the forefront of every change. Operate as Part of SAFe Feature Teams: - Work closely with Product Owners to maintain a healthy backlog and support PI planning. - Assist in estimation, sequencing, and readiness of work across ServiceNow releases and SAFe increments. - Create traceability between business needs, stories, test expectations, and operational value. Ensure Operational Readiness & Service Quality: - Engage with Service Operations, support teams, and knowledge owners to ensure smooth transitions into live service. - Contribute to knowledge updates, communications, and enhancements for colleague-facing journeys. - Support labs with metrics definition and benefit tracking across key STL journeys. Champion Continuous Improvement: - Identify inefficiencies within processes, catalogue items, knowledge articles, and employee-facing journeys. - Help squads simplify, automate, and optimize ServiceNow workflows and colleague interactions. What You'll Bring: Essential: Proven experience as a Business Analyst in a digital, service, or technology environment. Experience with ServiceNow and developer experience. Strong skills in requirements elicitation, process mapping, business process improvement, and structured story writing. Ability to work within Agile/SAFe delivery structures while juggling multiple work streams. Confident communicator with the ability to engage diverse stakeholders across Modern Workplace disciplines. A user-centered mindset grounded in data, clarity, and delivering measurable colleague and operational value. Desirable: Exposure to enterprise platforms involved in Modern Workplace journeys (e.g., Devices, Knowledge Management, M365 integrated journeys). Knowledge of journey mapping tools and techniques or collaboration with Service Design teams. Why Join Us? This is your chance to be a part of a dynamic team that is dedicated to enhancing the workplace experience. If you're passionate about technology, enjoy solving problems, and thrive in a collaborative environment, we want to hear from you! Apply now and help shape the future of our client's Modern Workplace! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Jul 07, 2026
Contractor
Job Opportunity: ServiceNow Business Analyst - Modern Workplace Location: Leeds or Edinburgh (2 days per week onsite) Contract: 12 months Rate: £550 per day (umbrella) Why This Role Matters: Join our client's Service Transformation Lab (STL) and play a key role in revolutionizing the Modern Workplace Platform! Your efforts will simplify colleague technology experiences, enhance Service Catalogue journeys, improve the Employee Centre, and modernize workflows. STL operates through SAFe-aligned feature teams, driving investment-funded enhancements, business-as-usual improvements, and strategic ServiceNow transformations. What You'll Do: Shape Clear and Actionable Requirements: - Lead requirement discovery sessions with Product Owners, Customer Journey Managers, Tech Leads, Architects, Support Teams, and operational SMEs. - Translate colleague and business needs into structured epics, features, and stories for SAFe teams, ensuring clarity of expected outcomes, dependencies, data needs, and acceptance conditions. - Align work across Catalogue, ITSM, and Employee Centre journeys with STL's transformation themes like guided self-service and catalogue simplification. Drive Design & Decision Clarity: - Facilitate workshops, mapping sessions, and impact assessments using STL journey artefacts and the broader Modern Workplace Journey Atlas. - Collaborate with Service Design partners to ensure that colleague experience, simplicity, and accessibility are at the forefront of every change. Operate as Part of SAFe Feature Teams: - Work closely with Product Owners to maintain a healthy backlog and support PI planning. - Assist in estimation, sequencing, and readiness of work across ServiceNow releases and SAFe increments. - Create traceability between business needs, stories, test expectations, and operational value. Ensure Operational Readiness & Service Quality: - Engage with Service Operations, support teams, and knowledge owners to ensure smooth transitions into live service. - Contribute to knowledge updates, communications, and enhancements for colleague-facing journeys. - Support labs with metrics definition and benefit tracking across key STL journeys. Champion Continuous Improvement: - Identify inefficiencies within processes, catalogue items, knowledge articles, and employee-facing journeys. - Help squads simplify, automate, and optimize ServiceNow workflows and colleague interactions. What You'll Bring: Essential: Proven experience as a Business Analyst in a digital, service, or technology environment. Experience with ServiceNow and developer experience. Strong skills in requirements elicitation, process mapping, business process improvement, and structured story writing. Ability to work within Agile/SAFe delivery structures while juggling multiple work streams. Confident communicator with the ability to engage diverse stakeholders across Modern Workplace disciplines. A user-centered mindset grounded in data, clarity, and delivering measurable colleague and operational value. Desirable: Exposure to enterprise platforms involved in Modern Workplace journeys (e.g., Devices, Knowledge Management, M365 integrated journeys). Knowledge of journey mapping tools and techniques or collaboration with Service Design teams. Why Join Us? This is your chance to be a part of a dynamic team that is dedicated to enhancing the workplace experience. If you're passionate about technology, enjoy solving problems, and thrive in a collaborative environment, we want to hear from you! Apply now and help shape the future of our client's Modern Workplace! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Job summary We are looking for an individual with analytic experience to join the Data Governance, Strategy and Quality team within the Data Directorate at Companies House. Companies House holds the largest source of administrative data about companies in the UK and forms a key input into many statistics and research into business and the economy. This is an exciting time to join Companies House. Recent and upcoming legislative reform is changing the way in which we operate driving demand for good quality insight and well visualised data to aid decision making. This work requires data analysis and stakeholder engagement skills and attention to detail. There will be opportunities to collaborate with colleagues across the organisation as well as the wider Civil Service to share best practice and ideas. Working in a busy section, the post-holder must be flexible to support the delivery of competing priorities across the wider team. This is a great opportunity to: Collaborate on shaping decision-making using data analysis within our services at Companies House. Develop skills in managing internal and external stakeholder relationships, to align goals, understand and resolve technical issues and ensure delivery. Work in an organisation committed to the development of all staff. Why choose Companies House? At Companies house we take a proactive approach to wellbeing by promoting a welcoming culture, healthy work life balance and supporting colleagues to be their best in work because we know people are the key to our success. Our benefits include: Flexible working with no core hours (between 6am and 8pm) 30 days annual leave + at least 8 bank holidays Enrolment into the Civil Service Pension scheme, with an average employer contribution of 28% A focus on career development and progression Give yourself the best opportunity to apply! Join our Outreach team for an informal 'Find out more' session on Friday 3rd July between 12:30 - 13:15. No need to register, just like on the link hear about what a great role and team this is and gain tips to help you apply. Cameras and microphones will be switched off - so you're welcome to dial in whilst you enjoy your lunch! Job description Please note: You will be based at either our Cardiff, Edinburgh or Belfast office where you will be expected to attend on a regular basis. Companies House cannot offer Visa sponsorship to candidates through this campaign. Security Check (SC) Clearance is an essential requirement (you must have been present in the UK for at least 3 out of the last 5 years). Please see 'Things you need to know' section below for more information. We can accept applications for those looking to work full time, part time or compressed hours, a minimum of 30 hours/4 days per week. This is a fixed term appointment which is due to last for 2 years from date of appointment, with chance of extension and/or permanency. If you are a current Civil Servant, please see the 'Eligibility' section further below in this advert for information regarding the requirement to transfer on loan. The successful candidate will: Collaborate on the delivery of data analysis and data quality monitoring within service developments. This work will involve the development of dashboards and metrics to monitor that services are creating high quality data that informs service operational performance and other key analytical outputs. There is a focus on efficient use of resources, scalability and high-quality execution. Develop excellent working relationships with internal and external stakeholders. Good stakeholder management skills are essential to be able to explain complex, technical concepts and problems to non-technical colleagues. Work collaboratively with internal customers such as data engineers, business analysts, performance analysts, developers, architects, service managers and operational teams. Work with cross government data analysis teams to share good practice. Seek out opportunities to continuously improve processes. Collaborating on the identification and implementation of opportunities to improve and mature our processes and approach to work including the use of new technologies. Create and maintain documentation. Document data and metadata standards and assets, workflows, monitor quality and create guidelines around the managed assets. Key responsibilities of the post include: Support the preparation, facilitation and reporting of multiple datasets. Implement automated data collection, ensuring that this is robust, and the risk of error is minimised. Recognise and identify appropriate ways to collect, collate and prepare data. Ensure data is fit for purpose and analysis is quality assured. Develop excellent working relationships with internal and external stakeholders. Seek out opportunities to improve process and develop innovative solutions. Occasionally deputise for Data Quality Analyst colleagues (Band D). This is a post that offers the opportunity to: Implement automation to improve data processes. Develop communication skills with internal and external stakeholders to align goals, understand and resolve technical issues and ensure delivery. Work in an organisation committed to the development of all staff. About the team You'll be joining the Data Management function within the Data Directorate at Companies House - a growing, multidisciplinary team focused on ensuring our data is trusted, well-governed, and used effectively to support decision-making and service delivery. The team brings together a range of specialisms, including Data Quality, Data Asset Management, Data Governance, and Knowledge & Information Management. Together, these capabilities enable us to understand, assess, and improve the quality of our data, maintain a comprehensive data catalogue, and embed consistent standards across the organisation. Within this structure, the Data Quality Team play a key role, forming part of a coordinated effort to assess data fitness against defined business rules, and drive continuous improvement across priority datasets. The team operates in a highly collaborative way, working closely with analysts, digital and technology teams, policy colleagues, and the wider data community to translate data management standards into practical delivery. We are an ambitious and evolving team. At Companies House, data sits at the heart of organisational transformation, and we are actively building the capabilities needed to improve data maturity, strengthen governance, and deliver high-quality, transparent data. This includes developing scalable data quality monitoring, expanding our data catalogue, embedding governance into change processes, and supporting new services such as enhanced validation and address data improvements. For candidates, this means being part of a team that is not only delivering today's priorities but shaping the future of how data is managed across government with real opportunity to influence, innovate, and develop professionally in a supportive and forward-looking environment. Person specification We are looking for somebody with: Stakeholder management through confidently engaging with people at multiple levels of the organisation. Problem-solving including the ability to identify issues and propose solutions. Critical thinking by evaluating information and arguments to make informed decisions. Data analysis - interpreting data to draw conclusions and make forecasts. Gathering and analysing information to understand trends and patterns. Behaviours We'll assess you against these behaviours during the selection process: Changing and Improving Working Together Delivering at Pace We only ask for evidence of these behaviours on your application form: Changing and Improving Technical skills We'll assess you against these technical skills during the selection process: Acquiring data and understanding customer needs Data Analysis (ideally using one of the following programming languages - Python, R or SQL) Presenting and disseminating data effectively Benefits Alongside your salary of £35,952, Companies House contributes £10,415 towards you being a member of the Civil Service Defined Benefit Pension scheme. We believe that our success is driven by the well-being and satisfaction of our team members at all levels of the organisation. At Companies House we're committed to providing a comprehensive benefits package that goes beyond the ordinary, ensuring your career journey with us is not only fulfilling, but also rewarding. We pride ourselves on offering a quality work-life balance with our employee wellbeing being central to our working practices. We celebrate diversity As an equal opportunity employer, we celebrate diversity, being committed to ensuring we're representative of the citizens we serve and creating an inclusive environment. Everyone in Companies House brings something different, and so will you. To fulfil our commitment to recruiting and attracting diverse talent we welcome applications from underrepresented groups. We also welcome applications from Welsh speakers. We are proud to be a disability confident leader . click apply for full job details
Jul 07, 2026
Full time
Job summary We are looking for an individual with analytic experience to join the Data Governance, Strategy and Quality team within the Data Directorate at Companies House. Companies House holds the largest source of administrative data about companies in the UK and forms a key input into many statistics and research into business and the economy. This is an exciting time to join Companies House. Recent and upcoming legislative reform is changing the way in which we operate driving demand for good quality insight and well visualised data to aid decision making. This work requires data analysis and stakeholder engagement skills and attention to detail. There will be opportunities to collaborate with colleagues across the organisation as well as the wider Civil Service to share best practice and ideas. Working in a busy section, the post-holder must be flexible to support the delivery of competing priorities across the wider team. This is a great opportunity to: Collaborate on shaping decision-making using data analysis within our services at Companies House. Develop skills in managing internal and external stakeholder relationships, to align goals, understand and resolve technical issues and ensure delivery. Work in an organisation committed to the development of all staff. Why choose Companies House? At Companies house we take a proactive approach to wellbeing by promoting a welcoming culture, healthy work life balance and supporting colleagues to be their best in work because we know people are the key to our success. Our benefits include: Flexible working with no core hours (between 6am and 8pm) 30 days annual leave + at least 8 bank holidays Enrolment into the Civil Service Pension scheme, with an average employer contribution of 28% A focus on career development and progression Give yourself the best opportunity to apply! Join our Outreach team for an informal 'Find out more' session on Friday 3rd July between 12:30 - 13:15. No need to register, just like on the link hear about what a great role and team this is and gain tips to help you apply. Cameras and microphones will be switched off - so you're welcome to dial in whilst you enjoy your lunch! Job description Please note: You will be based at either our Cardiff, Edinburgh or Belfast office where you will be expected to attend on a regular basis. Companies House cannot offer Visa sponsorship to candidates through this campaign. Security Check (SC) Clearance is an essential requirement (you must have been present in the UK for at least 3 out of the last 5 years). Please see 'Things you need to know' section below for more information. We can accept applications for those looking to work full time, part time or compressed hours, a minimum of 30 hours/4 days per week. This is a fixed term appointment which is due to last for 2 years from date of appointment, with chance of extension and/or permanency. If you are a current Civil Servant, please see the 'Eligibility' section further below in this advert for information regarding the requirement to transfer on loan. The successful candidate will: Collaborate on the delivery of data analysis and data quality monitoring within service developments. This work will involve the development of dashboards and metrics to monitor that services are creating high quality data that informs service operational performance and other key analytical outputs. There is a focus on efficient use of resources, scalability and high-quality execution. Develop excellent working relationships with internal and external stakeholders. Good stakeholder management skills are essential to be able to explain complex, technical concepts and problems to non-technical colleagues. Work collaboratively with internal customers such as data engineers, business analysts, performance analysts, developers, architects, service managers and operational teams. Work with cross government data analysis teams to share good practice. Seek out opportunities to continuously improve processes. Collaborating on the identification and implementation of opportunities to improve and mature our processes and approach to work including the use of new technologies. Create and maintain documentation. Document data and metadata standards and assets, workflows, monitor quality and create guidelines around the managed assets. Key responsibilities of the post include: Support the preparation, facilitation and reporting of multiple datasets. Implement automated data collection, ensuring that this is robust, and the risk of error is minimised. Recognise and identify appropriate ways to collect, collate and prepare data. Ensure data is fit for purpose and analysis is quality assured. Develop excellent working relationships with internal and external stakeholders. Seek out opportunities to improve process and develop innovative solutions. Occasionally deputise for Data Quality Analyst colleagues (Band D). This is a post that offers the opportunity to: Implement automation to improve data processes. Develop communication skills with internal and external stakeholders to align goals, understand and resolve technical issues and ensure delivery. Work in an organisation committed to the development of all staff. About the team You'll be joining the Data Management function within the Data Directorate at Companies House - a growing, multidisciplinary team focused on ensuring our data is trusted, well-governed, and used effectively to support decision-making and service delivery. The team brings together a range of specialisms, including Data Quality, Data Asset Management, Data Governance, and Knowledge & Information Management. Together, these capabilities enable us to understand, assess, and improve the quality of our data, maintain a comprehensive data catalogue, and embed consistent standards across the organisation. Within this structure, the Data Quality Team play a key role, forming part of a coordinated effort to assess data fitness against defined business rules, and drive continuous improvement across priority datasets. The team operates in a highly collaborative way, working closely with analysts, digital and technology teams, policy colleagues, and the wider data community to translate data management standards into practical delivery. We are an ambitious and evolving team. At Companies House, data sits at the heart of organisational transformation, and we are actively building the capabilities needed to improve data maturity, strengthen governance, and deliver high-quality, transparent data. This includes developing scalable data quality monitoring, expanding our data catalogue, embedding governance into change processes, and supporting new services such as enhanced validation and address data improvements. For candidates, this means being part of a team that is not only delivering today's priorities but shaping the future of how data is managed across government with real opportunity to influence, innovate, and develop professionally in a supportive and forward-looking environment. Person specification We are looking for somebody with: Stakeholder management through confidently engaging with people at multiple levels of the organisation. Problem-solving including the ability to identify issues and propose solutions. Critical thinking by evaluating information and arguments to make informed decisions. Data analysis - interpreting data to draw conclusions and make forecasts. Gathering and analysing information to understand trends and patterns. Behaviours We'll assess you against these behaviours during the selection process: Changing and Improving Working Together Delivering at Pace We only ask for evidence of these behaviours on your application form: Changing and Improving Technical skills We'll assess you against these technical skills during the selection process: Acquiring data and understanding customer needs Data Analysis (ideally using one of the following programming languages - Python, R or SQL) Presenting and disseminating data effectively Benefits Alongside your salary of £35,952, Companies House contributes £10,415 towards you being a member of the Civil Service Defined Benefit Pension scheme. We believe that our success is driven by the well-being and satisfaction of our team members at all levels of the organisation. At Companies House we're committed to providing a comprehensive benefits package that goes beyond the ordinary, ensuring your career journey with us is not only fulfilling, but also rewarding. We pride ourselves on offering a quality work-life balance with our employee wellbeing being central to our working practices. We celebrate diversity As an equal opportunity employer, we celebrate diversity, being committed to ensuring we're representative of the citizens we serve and creating an inclusive environment. Everyone in Companies House brings something different, and so will you. To fulfil our commitment to recruiting and attracting diverse talent we welcome applications from underrepresented groups. We also welcome applications from Welsh speakers. We are proud to be a disability confident leader . click apply for full job details
Job Opportunity: ServiceNow Business Analyst - Modern Workplace Location: Leeds or Edinburgh (2 days per week onsite) Contract: 12 months Rate: 550 per day (umbrella) Why This Role Matters: Join our client's Service Transformation Lab (STL) and play a key role in revolutionizing the Modern Workplace Platform! Your efforts will simplify colleague technology experiences, enhance Service Catalogue journeys, improve the Employee Centre, and modernize workflows. STL operates through SAFe-aligned feature teams, driving investment-funded enhancements, business-as-usual improvements, and strategic ServiceNow transformations. What You'll Do: Shape Clear and Actionable Requirements: - Lead requirement discovery sessions with Product Owners, Customer Journey Managers, Tech Leads, Architects, Support Teams, and operational SMEs. - Translate colleague and business needs into structured epics, features, and stories for SAFe teams, ensuring clarity of expected outcomes, dependencies, data needs, and acceptance conditions. - Align work across Catalogue, ITSM, and Employee Centre journeys with STL's transformation themes like guided self-service and catalogue simplification. Drive Design & Decision Clarity: - Facilitate workshops, mapping sessions, and impact assessments using STL journey artefacts and the broader Modern Workplace Journey Atlas. - Collaborate with Service Design partners to ensure that colleague experience, simplicity, and accessibility are at the forefront of every change. Operate as Part of SAFe Feature Teams: - Work closely with Product Owners to maintain a healthy backlog and support PI planning. - Assist in estimation, sequencing, and readiness of work across ServiceNow releases and SAFe increments. - Create traceability between business needs, stories, test expectations, and operational value. Ensure Operational Readiness & Service Quality: - Engage with Service Operations, support teams, and knowledge owners to ensure smooth transitions into live service. - Contribute to knowledge updates, communications, and enhancements for colleague-facing journeys. - Support labs with metrics definition and benefit tracking across key STL journeys. Champion Continuous Improvement: - Identify inefficiencies within processes, catalogue items, knowledge articles, and employee-facing journeys. - Help squads simplify, automate, and optimize ServiceNow workflows and colleague interactions. What You'll Bring: Essential: Proven experience as a Business Analyst in a digital, service, or technology environment. Experience with ServiceNow and developer experience. Strong skills in requirements elicitation, process mapping, business process improvement, and structured story writing. Ability to work within Agile/SAFe delivery structures while juggling multiple work streams. Confident communicator with the ability to engage diverse stakeholders across Modern Workplace disciplines. A user-centered mindset grounded in data, clarity, and delivering measurable colleague and operational value. Desirable: Exposure to enterprise platforms involved in Modern Workplace journeys (e.g., Devices, Knowledge Management, M365 integrated journeys). Knowledge of journey mapping tools and techniques or collaboration with Service Design teams. Why Join Us? This is your chance to be a part of a dynamic team that is dedicated to enhancing the workplace experience. If you're passionate about technology, enjoy solving problems, and thrive in a collaborative environment, we want to hear from you! Apply now and help shape the future of our client's Modern Workplace! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Jul 04, 2026
Contractor
Job Opportunity: ServiceNow Business Analyst - Modern Workplace Location: Leeds or Edinburgh (2 days per week onsite) Contract: 12 months Rate: 550 per day (umbrella) Why This Role Matters: Join our client's Service Transformation Lab (STL) and play a key role in revolutionizing the Modern Workplace Platform! Your efforts will simplify colleague technology experiences, enhance Service Catalogue journeys, improve the Employee Centre, and modernize workflows. STL operates through SAFe-aligned feature teams, driving investment-funded enhancements, business-as-usual improvements, and strategic ServiceNow transformations. What You'll Do: Shape Clear and Actionable Requirements: - Lead requirement discovery sessions with Product Owners, Customer Journey Managers, Tech Leads, Architects, Support Teams, and operational SMEs. - Translate colleague and business needs into structured epics, features, and stories for SAFe teams, ensuring clarity of expected outcomes, dependencies, data needs, and acceptance conditions. - Align work across Catalogue, ITSM, and Employee Centre journeys with STL's transformation themes like guided self-service and catalogue simplification. Drive Design & Decision Clarity: - Facilitate workshops, mapping sessions, and impact assessments using STL journey artefacts and the broader Modern Workplace Journey Atlas. - Collaborate with Service Design partners to ensure that colleague experience, simplicity, and accessibility are at the forefront of every change. Operate as Part of SAFe Feature Teams: - Work closely with Product Owners to maintain a healthy backlog and support PI planning. - Assist in estimation, sequencing, and readiness of work across ServiceNow releases and SAFe increments. - Create traceability between business needs, stories, test expectations, and operational value. Ensure Operational Readiness & Service Quality: - Engage with Service Operations, support teams, and knowledge owners to ensure smooth transitions into live service. - Contribute to knowledge updates, communications, and enhancements for colleague-facing journeys. - Support labs with metrics definition and benefit tracking across key STL journeys. Champion Continuous Improvement: - Identify inefficiencies within processes, catalogue items, knowledge articles, and employee-facing journeys. - Help squads simplify, automate, and optimize ServiceNow workflows and colleague interactions. What You'll Bring: Essential: Proven experience as a Business Analyst in a digital, service, or technology environment. Experience with ServiceNow and developer experience. Strong skills in requirements elicitation, process mapping, business process improvement, and structured story writing. Ability to work within Agile/SAFe delivery structures while juggling multiple work streams. Confident communicator with the ability to engage diverse stakeholders across Modern Workplace disciplines. A user-centered mindset grounded in data, clarity, and delivering measurable colleague and operational value. Desirable: Exposure to enterprise platforms involved in Modern Workplace journeys (e.g., Devices, Knowledge Management, M365 integrated journeys). Knowledge of journey mapping tools and techniques or collaboration with Service Design teams. Why Join Us? This is your chance to be a part of a dynamic team that is dedicated to enhancing the workplace experience. If you're passionate about technology, enjoy solving problems, and thrive in a collaborative environment, we want to hear from you! Apply now and help shape the future of our client's Modern Workplace! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
