34 jobs found

Are you an UX Engineer / Researcher looking for your next opportunity? If so, Expleo have an opportunity for you! We are seeking a practical and hands-on UX Engineers and Researchers with a passion for testing and digital interaction. One of the world's largest automotive manufacturers, is currently recruiting for Automotive UX Engineer / Researchers, to help them develop unique and innovative vehicles. You will support delivery of user testing across our digital in vehicle experiences, working across virtual reality, static simulators and functional prototypes. Based in Warwickshire, you will be supporting, a dedicated and multidisciplinary design and research team, on a contract basis. Responsibilities of the UX Engineer / Research roles include: Plan and execute UX testing activities across vehicles, simulators and digital prototypes Planning, running and analysing research Work closely with designers and product teams to define research needs and translate findings into clear recommendation Manage testing logistics and ensure high standards of research quality Identify usability issues and make recommendation Record and communicate findings from user studies Contribute to the creation of benchmarking and user profile Qualifications and skills required for the UX Engineer / Research positions include: Degree in a relevant subject matter or equivalent industry experience Skilled in conducting Automotive usability studies and user testing Proficiency with Maze and common research tools Knowledge of user-centred design and interaction Experience in testing physical, digital and immersive prototypes Knowledge of simulators or immersive testing environments is desirable Confident in testing physical, digital and immersive prototypes Background within automotive UX or human machine interaction Full UK driving licence PLEASE NOTE To meet with current legislation, right to work checks will be carried out to ensure candidates can work in the UK. Regretfully, we are unable to support applications that require sponsorship. If you are interested in applying for the role of UX Engineer / Researcher or require further information, please contact: Jacquie Linton (phone number removed) (url removed)

An opportunity has arisen for a Content Designer to join a well-established biotech company using large-scale genetic data and AI to predict disease risk and advance precision healthcare. As a Content Designer , you will be shaping clear, structured and accessible content within a cross-functional product team, supporting early discoveries through to delivery of user-focused digital experiences. This is a 3-month contract-based role offering hybrid / remote working options, salary range of £400 - £550 per day and benefits. You will be responsible for Creating and refining clear, user-centred content across digital products and service journeys Working closely with Product Managers, Designers, Researchers and Engineers within a squad environment Contributing to discovery and definition phases to help shape problems and direction Improving information architecture, navigation structures, content hierarchy and user flows Using research insights and data to test, iterate and refine content solutions Facilitating collaborative working sessions and workshops across disciplines Supporting early-stage development of public-facing platforms and user journeys Applying tools such as Figma and Confluence to support design documentation and collaboration Ensuring content is accessible, inclusive and aligned with user needs Bringing structure and clarity to complex or evolving problem spaces What we are looking for Previously worked as a Content Designer, UX Writer, Content Strategist, UX Content Designer, Information Architect, Digital Content Specialist, Technical Writer, Digital Content Designer, Product Content Designer or in a similar role Proven experience in Content Design within digital product or service environments Confidence using Figma within a product design workflow Background working as part of an embedded, cross-functional product team Understanding of content strategy, information architecture, navigation systems and taxonomy Exposure to regulated or governed sectors such as healthcare, financial services or similar environments Experience contributing to or leading discovery and early-stage design activities Ability to simplify complex information and work confidently with ambiguity Strong collaboration skills with experience engaging a range of stakeholders and subject matter experts Experience applying accessibility and inclusive design principles This is a great opportunity for a Content Designer to work on complex, user-centred digital challenges. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone, or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

Job title: Service Designer - Financial Wellbeing Location: London - 2 days per week onsite Contract: 6 Months - potentially for extension Rate : 600/Day Hours: 35 hours, full time About this opportunity We're looking for a visionary Service Designer to collaborate in creating seamless digital experiences for our customers, building advocacy and advancing the practice of Service Design across the Group. You'll love your craft and enjoy sharing your knowledge with others. Whether that's advocating for Service Design with product teams, defining new ways of working together more effectively or helping evolve the craft. Our Financial Wellbeing team craft human-centred end-to-end experiences for all customers in financial difficulty. Using behavioural insights and behavioural design, we place empathy and the human experience at the heart of all we do. Across human and digital channels, we support our customers in their moments of need. With our work with aim to transform moments of worry into moments of hope to help them back on their feet. This non-aspirational experience context often differs from other parts of financial services and the ideal candidate will have desired experience with health, mental health, behavioural design or similar. If you want to make a difference to the lives of vulnerable customers, why not apply? Find out more about what we're looking for. Requirements: Strong Service Design experience within complex organisations. Customer Journey Mapping and Service Blueprinting expertise. Human-Centred Design and Design Thinking methodologies. Experience working across the full service design lifecycle. Excellent stakeholder management and facilitation skills. Experience using Figma or similar design tools. Strong communication and collaboration skills. Strong visual design skills to translate ideas into tangible artefacts - from concepts to prototypes (experience with generative AI tools is a plus). Strategic innovation capability - combining creative vision with analytical thinking to identify and shape opportunities. Be highly motivated, proactive, and have a driven approach to achieving individual and collective goals coupled with the ability to help cultivate an environment that encourages innovation and continuous improvement. You'll have strong relationship building skills and an innovative approach to problem solving and will be credible when dealing with senior audiences; with the confidence to provide a healthy challenge where appropriate. You'll also possess calmness and resilience when under pressure, and the ability to proactively identify new or potential risks and respond to emerging priorities. Strong communication skills; effective in communicating ideas, issues, and implications to senior, technical and non - technical audiences and will have experience in research and design thinking methods. Experience with trend research, signal observation and strategic foresight methodologies. Experience in applying strategic foresight techniques, innovation frameworks and 'design thinking' methods Key Responsibilities Lead end-to-end service design activities across customer journeys. Create and maintain customer journey maps and service blueprints. Design customer-centric experiences that improve financial wellbeing outcomes. Facilitate workshops and collaborate with multidisciplinary teams. Work closely with researchers to translate insights into service improvements. Engage and influence a broad range of stakeholders. Identify pain points, opportunities and service improvements across the customer lifecycle. Apply behavioural design thinking and human-centred design principles. Work effectively and confidently as part of agile teams to help uncover priorities, visualise outcomes, and define scope. Shape critical initiatives ensuring we're led by colleague, customer and market insight when creating or enhancing our propositions and services. Attend workshops and discussions with stakeholders, making sure the business context, needs and risks are properly understood, and that key decisions are well informed. Communicate with colleagues and customers to manage expectations and incorporate multiple perspectives when defining solutions. Support the research and document current and future state services. Make good design decisions, bring the user perspective to the forefront and challenge the validity of constraints. Collaborate closely with other designers, product owners, and engineers. Be an active member of the design community to share knowledge, create ideas, and embed principles of design across a range of product, service, and customer journeys. Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Job title: Design Researcher - Financial Wellbeing Location: London - 2 days per week onsite Contract: 6 Months - potentially for extension Salary : Circa 600/Day Hours: 35 hours, full time About this opportunity we value Design Research. We're a large, experienced team of 40+ researchers. We shape product and service development. Everyone has different strengths and passions maybe you're an expert in accessibility, skilled in quantitative research, or have a solid background in user experience (UX). We'll encourage you to test and learn new ways of doing research and foster a culture of mentoring, collaborating, and learning from other researchers. We're looking for someone who can work collaboratively alongside a full design team and take full ownership of their design output. You'll be confident when presenting your work to stakeholders, and able to adapt designs to reflect your feedback and feedback from user research and usability testing. Our Financial Wellbeing team craft human-centred end-to-end experiences for all customers in financial difficulty. Using behavioural insights and behavioural design, we place empathy and the human experience at the heart of all we do. Across human and digital channels, we support our customers in their moments of need. With our work we aim to transform moments of worry into moments of hope to help them back on their feet. This non-aspirational experience context often differs from other parts of financial services and the ideal candidate will have desired experience with health, mental health, behavioural design or similar. If you want to make a difference to the lives of vulnerable customers, why not apply? Find out more about what we're looking for. Required Skills & Experience Strong UX Research, User Research or Design Research experience. Expertise in qualitative research methods. Experience conducting customer interviews and research moderation. Usability testing and concept testing experience. Discovery research experience. Ability to synthesise complex findings into clear insights. Strong stakeholder engagement and communication skills. Experience working within multidisciplinary teams. Experience working closely with design and product teams to identify and prioritise the right research questions Able to create research roadmaps and plans to keep the team on track, helping set both short term objectives and strategic direction Deep qualitative research experience using techniques such as usability testing (moderated and unmoderated), concept testing, and depth interviews Synthesise insights in an impactful and actionable manner to generate a shared understanding of user needs and opportunities Able to communicate and influence wider business stakeholders with clarity and conciseness Ethnographic experience (such as contextual enquiry or diary studies) Experience triangulating research and data from different sources to tell compelling customer stories Experience with accessibility research and/or vulnerable customers Responsibilities Plan and conduct end-to-end user research activities. Deliver discovery, evaluative and generative research. Conduct customer interviews, observations and moderated research sessions. Facilitate usability testing and concept validation. Analyse qualitative and quantitative data. Generate actionable insights and recommendations. Collaborate closely with Service Designers, Product teams and stakeholders. Present findings to senior stakeholders and influence decision-making. Working in a multi-disciplinary design, product, and engineering team, you'll develop and lead the research strategy for a key area of our business. Responsible for managing the research plan and roadmap for your service or product area. Deliver research to solve customer problems, unlock new opportunities, and guide what is created. Working on varied research across the product development lifecycle, from generative to evaluative research. Desirable Experience Mixed-methods research (qualitative and quantitative). Behavioural Research, Behavioural Science or Psychology exposure. Experience researching vulnerable customers or sensitive customer journeys. Healthcare, health-tech, financial services or customer-focused industry experience. Familiarity with behavioural design principles Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from underrepresented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Role Title: Lead User Researcher Duration: contract to run until 30/12/2026 Location: Hybrid working. Predominantly remote, but some travel to Client site will be required (estimated 2 days per week to London and/or the South). Rate: up to 736 p/d Umbrella inside IR35 Clearance required: Active SC (DV Preferred) and Sole UK National Role purpose / summary You are to be the lead User Experience Consultant Designer and User Researcher, working within a Project Team proactively engaging with the Client's broad array of Senior military and civilian senior stakeholders and end User representatives, gain understanding of user needs based on different personas, capturing and turning that into designs that can be agreed with the Users and implemented into the application by the developers. You will have experience of working with users in Public Sector (ideally Defence specifically), of various user research techniques, including conducting User interviews, creating personas, mapping user journeys and pain points, designing wireframes and prototypes, conducting usability testing to iterate and improve the User Experience. You will be comfortable using the supporting tools for Agile product delivery such as JIRA (User Story / Defect / Task Management), Confluence (Documentation / Comms), and Slack (collaboration / comms). Key Responsibilities Conduct user research using interviews, workshops, and usability testing with Senior stakeholders and end users. Create and maintain personas, user journeys, and experience maps to inform design decisions. Design wireframes, interactive prototypes, and high-fidelity mock-ups using Figma. Define and maintain a design system aligned with accessibility and performance standards. Collaborate with developers to ensure design-to-code alignment for React (TypeScript) components. Document research findings, design decisions, and UX guidelines in Confluence. Advocate for inclusive design and compliance with WCAG accessibility standards. Essential Skills Design & Prototyping Figma (Proficient) - components, variants, design tokens, prototyping. User Research Experience with interviews, surveys, usability testing, and synthesizing insights. Good communication and able to engage with senior stakeholders Collaboration Tools Jira (work tracking), Confluence (documentation), Slack (comms). Accessibility & Performance Core Web Vitals awareness. All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply! If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.

Hays are now looking for a Full Stack Developer for one of our local clients: 525 p/d Inside IR35 Remote Candidates must be Eligible for SC Clearance 6 Month+ Contract Design, build and enhance accessible, high-quality digital services across the health system. You'll bring strong front-end expertise (JavaScript, CSS, progressive enhancement) and a deep understanding of accessibility (WCAG). Working in a multi-disciplinary Agile team, you'll collaborate with product, design and clinical stakeholders to deliver user-centred services, lead front-end decisions and promote engineering best practice. Key Requirements Proven experience delivering front-end Strong HTML, CSS and JavaScript skills (framework-agnostic where needed) Experience building or extending design systems Deep accessibility expertise (WCAG) Experience leading developers in Agile teams Responsibilities Lead front-end delivery Design and build accessible components Own accessibility across complex interfaces Collaborate with designers, researchers and clinical leads Contribute to architecture, standards and best practices Review code, mentor developers and support team capability Apply modern practices (TDD, CI/CD, automated testing) If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or please forward a copy of your up-to-date CV to Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Our client is seeking a talented Design Specialist, Content Strategist, or UX Writer to craft compelling content that guides users through their journey-whether it's a single piece of content or an entire service experience. Your work may involve creating or updating transactions, products, or content across digital and offline channels. Key Responsibilities: Deliver the right content, in the right format, at the right stage of the user journey-collaborating closely with user researchers, service designers, and interaction designers. Develop, evaluate, and refine content throughout all phases of user interaction. Use evidence, data, and research to inform content decisions. Build strong relationships with stakeholders to focus on user needs and influence content strategies. Contribute to style guides and content patterns to ensure consistency. Skills & Experience: Proficient in prototyping techniques to visualise content in context. Effective communicator, able to engage and collaborate with stakeholders. Experience in developing content strategies, creating standards, and identifying insights through research. Skilled at designing clear, accessible content that simplifies complex language and processes. Deep understanding of accessibility standards and assistive technologies. Top 3 Essential Criteria: Extensive experience in learning and organisational design within large, complex organisations. Proven ability to engage stakeholders and subject matter experts to develop high-quality learning solutions. Experience leading end-to-end design and development of blended learning products, ensuring alignment with business goals and governance. Minorities, women, LGBTQ+ candidates, and individuals with disabilities are encouraged to apply. Interviews will take place next week, so please apply immediately or call Bangura Solutions to discuss this contract opportunity further

About Scrumconnect Consulting At Scrumconnect Consulting, we help organisations deliver high-quality digital services through user-centred design, agile delivery, and modern technology. Our multidisciplinary teams work closely with users and stakeholders to create intuitive, accessible, and effective digital experiences that deliver meaningful outcomes. We are looking for a talented UX Designer to join our growing design team and help shape user experiences across a range of digital products and services. Role Overview As a UX Designer, you will be responsible for understanding user needs, identifying pain points, and designing intuitive experiences that improve how people interact with digital products and services. You will work closely with User Researchers, Service Designers, Content Designers, Product Managers, Developers, and stakeholders to create solutions that are both user-focused and aligned with business objectives. The successful candidate will be passionate about user-centred design, accessibility, and creating seamless digital experiences. Key Responsibilities Design user-centred digital experiences based on user research, data, and stakeholder requirements. Create wireframes, user flows, journey maps, prototypes, and interaction designs. Collaborate with User Researchers to understand user needs, behaviours, and pain points. Translate research insights into clear design solutions and recommendations. Develop low-fidelity and high-fidelity prototypes to test and validate design concepts. Facilitate workshops, design reviews, and collaborative design sessions. Work closely with developers to ensure designs are implemented effectively and consistently. Contribute to and maintain design systems, patterns, and component libraries where required. Ensure designs meet accessibility and inclusive design standards. Participate in usability testing and iterate designs based on feedback and evidence. Communicate design decisions and rationale clearly to stakeholders and delivery teams. Support continuous improvement of design processes and practices. Essential Skills & Experience Proven experience working as a UX Designer within multidisciplinary Agile teams. Strong understanding of User-Centred Design (UCD) principles and methodologies. Experience creating: User Flows Wireframes Interactive Prototypes Journey Maps Information Architecture Artefacts Design Specifications Experience conducting and applying usability testing insights. Strong understanding of accessibility and inclusive design principles. Proficiency with design and collaboration tools such as: Figma Adobe XD Sketch Miro Ability to communicate design concepts effectively to technical and non-technical audiences. Experience working closely with developers and product teams. Excellent problem-solving, communication, and stakeholder management skills. Desirable Skills Experience working within public sector or regulated environments. Familiarity with the principles and standards of Government Digital Service (GDS) . Experience contributing to design systems and component libraries. Understanding of interaction design and information architecture principles. Experience working with analytics and user behaviour data to inform design decisions. Knowledge of HTML, CSS, and Front End development principles. Experience supporting digital transformation and service improvement programmes. What We Offer Competitive salary and benefits package. Opportunity to work on meaningful digital transformation programmes. Flexible and collaborative working environment. Ongoing learning and professional development opportunities. Access to a community of experienced designers, researchers, delivery professionals, and engineers. Career progression opportunities within a growing consultancy. Diversity & Inclusion Scrumconnect Consulting is committed to creating an inclusive workplace where everyone can thrive. We welcome applications from candidates of all backgrounds, experiences, and perspectives. We believe that diversity strengthens our teams and helps us build better solutions for our clients and communities. If you require any reasonable adjustments during the recruitment process, please let us know and we will be happy to support you.

About Scrumconnect Consulting Scrumconnect Consulting is a multi-award-winning digital consultancy, recognised for delivering impactful and innovative technology solutions across UK government departments. Our work has positively influenced the lives of over 40 million UK citizens.We are passionate about user-centred design, agile delivery, and building digital services that make a real difference. Our teams work at the forefront of innovation, helping organisations transform and deliver high-quality, scalable solutions that truly matter. Overview: We are seeking an experienced Performance Analyst (SFIA 5) to lead performance measurement and analytics across complex digital services. This role focuses on embedding data-driven decision-making, ensuring services are designed and continuously improved based on user needs and measurable outcomes. You will operate at a strategic level, defining performance standards, advising senior stakeholders, and working across multidisciplinary teams to deliver impactful digital services at scale. Key Responsibilities: Performance Leadership & Strategic Measurement Lead and embed performance analysis across complex services or delivery areas Design and implement performance measurement frameworks, including KPIs and user-focused metrics Ensure alignment with Government Digital Service (GDS) standards and best practices Establish and maintain high-quality performance analytics standards Insight Generation & Decision Support Analyse data from multiple sources (user, service, and operational data) to generate actionable insights Translate complex data into clear narratives, dashboards, and recommendations Support teams in designing and iterating services with measurable outcomes Collaboration Across Digital Teams Work closely with Product Managers, Delivery Managers, User Researchers, Designers, and Data Scientists Provide guidance on measurement strategies and interpretation of results Support decision-making in complex and ambiguous environments Capability Building & Leadership Coach and mentor analysts, ensuring quality and consistency in outputs Contribute to and lead communities of practice within performance analytics Define and promote standards, tools, and best practices Required Skills & Experience: Extensive experience in performance analysis for digital services, ideally within large-scale or complex environments Strong expertise in designing performance measurement frameworks, KPIs, and user-focused metrics Proven ability to generate insights from multiple data sources and provide data-driven recommendations Strong stakeholder management and influencing skills, including engagement with senior leadership Excellent communication and data storytelling skills Advanced experience with analytical tools such as: SQL Web analytics platforms (eg, Google Analytics) Dashboarding tools (eg, Power BI, Looker Studio) Desirable Experience: Experience working on public sector or government digital services Experience defining performance strategies across multiple teams or programmes Experience mentoring or leading analyst teams Experience working in hybrid or distributed delivery environments Diversity & Inclusion At Scrumconnect Consulting, we believe that diversity drives innovation and better outcomes. We are committed to fostering an inclusive environment where every individual is valued, respected, and supported. We welcome applications from candidates of all backgrounds and actively encourage individuals from underrepresented groups, including women, people with disabilities, and diverse communities, as well as those seeking flexible working arrangements. As a Disability Confident Level 1 employer, we are committed to providing reasonable adjustments throughout the recruitment process and during employment to ensure equal opportunities for all.

Job title: Design Researcher - Financial Wellbeing Location: London - 2 days per week onsite Contract: 6 Months - potentially for extension Salary : Circa - 84k - 86k Annual Hours: 35 hours, full time About this opportunity we value Design Research. We're a large, experienced team of 40+ researchers. We shape product and service development. Everyone has different strengths and passions maybe you're an expert in accessibility, skilled in quantitative research, or have a solid background in user experience (UX). We'll encourage you to test and learn new ways of doing research and foster a culture of mentoring, collaborating, and learning from other researchers. We're looking for someone who can work collaboratively alongside a full design team and take full ownership of their design output. You'll be confident when presenting your work to stakeholders, and able to adapt designs to reflect your feedback and feedback from user research and usability testing. Our Financial Wellbeing team craft human-centred end-to-end experiences for all customers in financial difficulty. Using behavioural insights and behavioural design, we place empathy and the human experience at the heart of all we do. Across human and digital channels, we support our customers in their moments of need. With our work we aim to transform moments of worry into moments of hope to help them back on their feet. This non-aspirational experience context often differs from other parts of financial services and the ideal candidate will have desired experience with health, mental health, behavioural design or similar. If you want to make a difference to the lives of vulnerable customers, why not apply? Find out more about what we're looking for. Required Skills & Experience Strong UX Research, User Research or Design Research experience. Expertise in qualitative research methods. Experience conducting customer interviews and research moderation. Usability testing and concept testing experience. Discovery research experience. Ability to synthesise complex findings into clear insights. Strong stakeholder engagement and communication skills. Experience working within multidisciplinary teams. Experience working closely with design and product teams to identify and prioritise the right research questions Able to create research roadmaps and plans to keep the team on track, helping set both short term objectives and strategic direction Deep qualitative research experience using techniques such as usability testing (moderated and unmoderated), concept testing, and depth interviews Synthesise insights in an impactful and actionable manner to generate a shared understanding of user needs and opportunities Able to communicate and influence wider business stakeholders with clarity and conciseness Ethnographic experience (such as contextual enquiry or diary studies) Experience triangulating research and data from different sources to tell compelling customer stories Experience with accessibility research and/or vulnerable customers Responsibilities Plan and conduct end-to-end user research activities. Deliver discovery, evaluative and generative research. Conduct customer interviews, observations and moderated research sessions. Facilitate usability testing and concept validation. Analyse qualitative and quantitative data. Generate actionable insights and recommendations. Collaborate closely with Service Designers, Product teams and stakeholders. Present findings to senior stakeholders and influence decision-making. Working in a multi-disciplinary design, product, and engineering team, you'll develop and lead the research strategy for a key area of our business. Responsible for managing the research plan and roadmap for your service or product area. Deliver research to solve customer problems, unlock new opportunities, and guide what is created. Working on varied research across the product development lifecycle, from generative to evaluative research. Desirable Experience Mixed-methods research (qualitative and quantitative). Behavioural Research, Behavioural Science or Psychology exposure. Experience researching vulnerable customers or sensitive customer journeys. Healthcare, health-tech, financial services or customer-focused industry experience. Familiarity with behavioural design principles Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from underrepresented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Job title: Service Designer - Financial Wellbeing Location: London - 2 days per week onsite Contract: 6 Months - potentially for extension Salary : Circa - 84k - 86k Annual Hours: 35 hours, full time About this opportunity We're looking for a visionary Service Designer to collaborate in creating seamless digital experiences for our customers, building advocacy and advancing the practice of Service Design across the Group. You'll love your craft and enjoy sharing your knowledge with others. Whether that's advocating for Service Design with product teams, defining new ways of working together more effectively or helping evolve the craft. Our Financial Wellbeing team craft human-centred end-to-end experiences for all customers in financial difficulty. Using behavioural insights and behavioural design, we place empathy and the human experience at the heart of all we do. Across human and digital channels, we support our customers in their moments of need. With our work with aim to transform moments of worry into moments of hope to help them back on their feet. This non-aspirational experience context often differs from other parts of financial services and the ideal candidate will have desired experience with health, mental health, behavioural design or similar. If you want to make a difference to the lives of vulnerable customers, why not apply? Find out more about what we're looking for. Requirements: Strong Service Design experience within complex organisations. Customer Journey Mapping and Service Blueprinting expertise. Human-Centred Design and Design Thinking methodologies. Experience working across the full service design lifecycle. Excellent stakeholder management and facilitation skills. Experience using Figma or similar design tools. Strong communication and collaboration skills. Strong visual design skills to translate ideas into tangible artefacts - from concepts to prototypes (experience with generative AI tools is a plus). Strategic innovation capability - combining creative vision with analytical thinking to identify and shape opportunities. Be highly motivated, proactive, and have a driven approach to achieving individual and collective goals coupled with the ability to help cultivate an environment that encourages innovation and continuous improvement. You'll have strong relationship building skills and an innovative approach to problem solving and will be credible when dealing with senior audiences; with the confidence to provide a healthy challenge where appropriate. You'll also possess calmness and resilience when under pressure, and the ability to proactively identify new or potential risks and respond to emerging priorities. Strong communication skills; effective in communicating ideas, issues, and implications to senior, technical and non - technical audiences and will have experience in research and design thinking methods. Experience with trend research, signal observation and strategic foresight methodologies. Experience in applying strategic foresight techniques, innovation frameworks and 'design thinking' methods Key Responsibilities Lead end-to-end service design activities across customer journeys. Create and maintain customer journey maps and service blueprints. Design customer-centric experiences that improve financial wellbeing outcomes. Facilitate workshops and collaborate with multidisciplinary teams. Work closely with researchers to translate insights into service improvements. Engage and influence a broad range of stakeholders. Identify pain points, opportunities and service improvements across the customer lifecycle. Apply behavioural design thinking and human-centred design principles. Work effectively and confidently as part of agile teams to help uncover priorities, visualise outcomes, and define scope. Shape critical initiatives ensuring we're led by colleague, customer and market insight when creating or enhancing our propositions and services. Attend workshops and discussions with stakeholders, making sure the business context, needs and risks are properly understood, and that key decisions are well informed. Communicate with colleagues and customers to manage expectations and incorporate multiple perspectives when defining solutions. Support the research and document current and future state services. Make good design decisions, bring the user perspective to the forefront and challenge the validity of constraints. Collaborate closely with other designers, product owners, and engineers. Be an active member of the design community to share knowledge, create ideas, and embed principles of design across a range of product, service, and customer journeys. Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

A well-established and purpose-driven organisation is looking to bring in a Senior Product Designer to join their growing team in Edinburgh (hybrid 2/3 days in-office) . This is a great opportunity to work on large-scale, customer-facing products used across multiple international markets, all while contributing to a business that has a tangible positive impact. You'll be joining a collaborative and design-mature environment where design is valued as a key driver of product success. Working closely with Product Managers, Researchers, and other Designers, you'll play an important role in shaping user experiences, influencing design strategy, and delivering high-quality, future-proof solutions. What you'll be doing Designing engaging, customer-facing digital products across web and mobile Collaborating with cross-functional teams to deliver user-centred solutions Using research, data, and market insights to inform design decisions Contributing to and evolving a shared Design System and component library Working closely with developers to ensure high-quality implementation Playing a role in shaping design processes and best practices You'll ideally have most of the following Strong visual design skills with a focus on creating polished, effective UI Experience across the full design lifecycle from wireframing to final UI Proven experience working with Figma and Design Systems Ability to collaborate effectively with stakeholders and cross-functional teams A proactive mindset with the confidence to bring new ideas and challenge thinking The offer This is an opportunity to join a company where your work will reach a wide audience, contribute to meaningful outcomes and is truly valued. You'll have the chance to influence product direction, work on impactful projects, and be part of a supportive, forward-thinking team. In return they're offering a salary between 55,000 - 65,000 and amazing benefits . The offices are in central Edinburgh so easy to commute to 2-3 days a week. If this is of interest, please apply or reach out to Matt MacAlpine . Cathcart Technology is acting as an Employment Agency in relation to this vacancy.

Role: User Researcher Duration: March 2027 Rate: 500 per day IR35: Inside IR35 Location: 2x/month in London. Overview We are supporting a national NHS service and are looking for an experienced User Researcher with strong NHS experience. This role will play a key part in shaping a national service by leading user centred research across a complex healthcare landscape. You will work closely with product, delivery and business analysis teams to ensure the service is grounded in real user needs and aligned to NHS standards. Key Responsibilities Lead end to end user research activities throughout discovery Design research plans aligned to programme objectives Conduct qualitative research including interviews, usability testing and contextual enquiry Engage a broad range of users including clinical, operational and administrative stakeholders Synthesise findings into clear insights, themes and actionable recommendations Produce artefacts such as research reports, personas, journey maps and service blueprints Work closely with Product Managers, Designers and Business Analysts to shape future state design Present findings confidently to senior stakeholders and governance forums Essential Experience Proven experience as a User Researcher within the NHS Experience delivering research within national or large scale NHS services Strong discovery phase experience within digital or transformation programmes Experience working in complex stakeholder environments Ability to translate research findings into clear, practical recommendations Experience working within multidisciplinary agile teams Desirable Experience Experience working within NHS England or other national bodies Familiarity with GDS service standards and user centred design principles Experience researching services used by both clinical and non clinical users Understanding of accessibility and inclusive design principles Apply now or email for more information

About Scrumconnect Consulting Scrumconnect Consulting is a multi-award-winning digital consultancy, recognised for delivering impactful and innovative technology solutions across UK government departments. Our work has positively influenced the lives of over 40 million UK citizens. We are passionate about user-centred design, agile delivery, and building digital services that make a real difference. Our teams work at the forefront of innovation, helping organisations transform and deliver high-quality, scalable solutions that truly matter. Overview We are looking for a Interaction Designer to design how people interact with digital services to help UK government clients solve problems and deliver value for citizens and the public sector. You will work as part of a multidisciplinary agile team, shaping the patterns, flows and components that make services usable, inclusive and accessible. This is a hands-on design role operating within structured and governed environments where accessibility, evidence and craft are critical to service success. Key responsibilities Develop designs based on evidence of user needs and organisational outcomes Contribute to the development of design concepts and interpret evidence-based research Plan and run design sessions with the team, users or stakeholders Align design work to team goals and the strategic objectives of the engagement Iterate and improve designs based on successive rounds of research Collaborate closely with researchers, content designers, accessibility specialists and developers Required skills & experience We're looking for: Strong experience leading interaction design on multidisciplinary teams Confident applying iterative, evidence-based design Hands-on with the GOV.UK Design System or equivalent design-system tooling Designing-for-everyone - WCAG 2.2 AA accessibility in practice Prototyping at multiple fidelities (sketch through to code) Strong design communication and design-together practice Desirable experience Contributions to the GOV.UK Design System Service design or systems thinking background Co-design and participatory design experience Experience contributing to GOV.UK Service Standard assessments Experience delivering digital services within UK central government or the wider public sector Location and working pattern Hybrid working, with on-site presence typically 3 days per week. Location: Swansea. How we work It is our mission to make digital easy - through intelligent systems that predict needs, automate complexity and drive measurable value for the citizens and organisations we serve. Our values: Collaboration We are stronger as a team than as individuals. We tackle problems and celebrate wins together. Create Value Early We find the quickest route from idea to product because customers rely on us to do what's best. Integrity Teamwork requires trust. We can always be relied upon to uphold the highest standards. Commitment No matter what, no matter how, we will always give our 100% to keeping our promises and achieving our goals. Diversity and Inclusion At Scrumconnect Consulting, we believe that diversity drives innovation and better outcomes. We are committed to fostering an inclusive environment where every individual is valued, respected, and supported. We welcome applications from candidates of all backgrounds and actively encourage individuals from underrepresented groups, including women, people with disabilities, and diverse communities, as well as those seeking flexible working arrangements. As a Disability Confident Level 1 employer, we are committed to providing reasonable adjustments throughout the recruitment process and during employment to ensure equal opportunities for all. How to apply Please submit your CV. Shortlisted candidates will be invited to interview.

Interaction Designer Rate: 530 per day (Inside IR35) Duration: 4 Months Clearance: Active SC Clearance required Location: Remote (Government Client / Public Sector) Overview We are seeking an experienced Interaction Designer to join a multidisciplinary team delivering digital services within a government cyber policy portfolio. Working alongside User Researchers, Service Designers, Product Managers, Business Analysts, and Engineers, you will help design intuitive, accessible, and user-centred digital services that support critical public sector functions. This role is well suited to candidates with strong GDS experience , who can confidently translate user needs into high-quality interaction designs within agile delivery environments. Key Responsibilities Design user-centred interactions for digital services, from discovery through to live Produce deliverables including wireframes, user flows, and prototypes Collaborate closely with User Researchers to translate insights into effective design solutions Work alongside Service Designers, Product Managers, Developers, and Business Analysts Ensure designs meet GDS Service Standards and accessibility requirements (WCAG) Iterate designs based on research findings, usability testing, and stakeholder feedback Participate in workshops and contribute to multidisciplinary team activities Apply design patterns and best practices to ensure consistency across services Key Skills & Experience Proven experience as an Interaction Designer in Agile environments Strong background in designing user-centred digital services Proficiency in tools such as Figma, Adobe XD, Sketch , or similar Experience producing: User flows Wireframes Interactive prototypes Design specifications Solid understanding of accessibility standards (WCAG) Strong communication and stakeholder management skills Comfortable working within multidisciplinary delivery teams Desirable Experience Previous experience within Central Government, GDS, or wider Public Sector Exposure to cyber, security, or policy-led digital programmes Familiarity with the GDS Design System and Government Service Standard Experience working on high-profile or sensitive programmes Summary This is a great opportunity for an Interaction Designer to contribute to the delivery of user-centred digital services within a government environment. You will play a key role in shaping accessible, high-quality services while collaborating with experienced multidisciplinary teams.

Some roles keep systems running. Others help power discoveries that can genuinely change lives. We're working with one of Europe's leading biomedical research institutes to find a Lead HPC Engineer who wants to play a key role in supporting world-class science. Behind every breakthrough is an enormous amount of data, compute power and technical expertise, and that's where this team comes in. This is a chance to take ownership of a sophisticated HPC and storage environment that sits at the heart of a hugely ambitious research programme. You'll work closely with scientists, researchers and technology teams to ensure critical platforms remain reliable, scalable and ready for whatever comes next. It's a role with plenty of variety. One day you might be helping shape the future direction of the HPC environment, the next you're guiding the team through a complex technical challenge, improving services for users, or working directly with researchers to understand what's needed to support the next phase of their work. Alongside the technical side, you'll also play an important leadership role. You'll help drive best practice, support colleagues, oversee operational delivery and act as a key point of contact across the organisation. This isn't simply about keeping the lights on; it's about helping build and evolve services that enable exceptional research. We're looking for someone with experience working in HPC environments and large-scale infrastructure who enjoys solving problems, working with people and taking ownership. You'll be technically strong, comfortable navigating competing priorities and able to communicate effectively with both technical and non-technical audiences. Experience within research, higher education or scientific environments would be beneficial, but it isn't essential. Curiosity, collaboration and a genuine interest in supporting meaningful work are just as important. In return, you'll join an organisation known not only for its scientific impact, but also for its culture. It's a place filled with intelligent, passionate and approachable people who care deeply about what they do. You'll have the opportunity to work with cutting-edge technologies, contribute to research with real-world impact and help shape services that are central to the organisation's success. If you're looking for a role where technical excellence, purpose and influence come together, we'd love to tell you more.

About Scrumconnect Scrumconnect Ltd is a technology consultancy that partners with organisations to deliver high-quality digital services and products. We specialise in user-centred design, agile delivery, and modern data platforms, helping our clients build solutions that are scalable, accessible, and impactful. Our multidisciplinary teams work collaboratively to solve complex problems and deliver meaningful outcomes through innovative technology and research-driven insights. Role Overview We are seeking a User Researcher to support the development and enhancement of a digital platform used by internal policy and analytical teams as well as relevant arm's-length bodies. The successful candidate will plan and conduct research to understand user needs, evaluate how effectively those needs are currently being met by the platform, and identify opportunities for improvement. The research will help inform future development phases and explore engagement with additional user groups. Location Requirement This role requires mandatory travel to Newcastle 3 days per week for on-site collaboration with stakeholders and delivery teams. Key Responsibilities Plan and conduct user research activities with internal policy and analytical teams and other relevant stakeholders. Identify and document user needs, behaviours, and pain points through interviews, workshops, and usability testing. Assess how current platform capabilities meet the needs of primary users. Identify gaps, challenges, and opportunities to improve the user experience and platform functionality. Analyse and synthesise research findings into clear insights and actionable recommendations. Develop and maintain a research plan to support future phases of platform development. Explore approaches to engage additional user groups, including organisations within the PropTech ecosystem. Work closely with product managers, designers, and delivery teams to ensure research findings inform decision-making and product development. Skills and Experience Proven experience conducting user research within digital product or service environments. Strong experience with qualitative research methods, including interviews, usability testing, and workshops. Ability to analyse research data and translate insights into practical recommendations. Experience working with multi-disciplinary teams, including product managers, designers, and analysts. Strong stakeholder engagement and communication skills. Experience working in complex or public sector environments is desirable. Familiarity with user-centred design principles and best practices. Deliverables User research plan and research framework. Stakeholder and user insight reports. Identification of gaps and improvement opportunities within the platform. Recommendations to improve user experience and platform functionality. Strategy for engaging additional user groups in future phases. Diversity & Inclusion At Scrumconnect Ltd, we are committed to building an inclusive workplace where everyone feels valued, respected, and empowered to contribute. We welcome applications from people of all backgrounds, experiences, and perspectives. We believe diversity strengthens our teams and helps us create better digital services for everyone.

Job title: Service Designer - Financial Wellbeing Location: London - 2 days per week onsite Contract: 6 Months - potentially for extension Salary : Circa - £84k - £86k Annual Hours: 35 hours, full time About this opportunity We're looking for a visionary Service Designer to collaborate in creating seamless digital experiences for our customers, building advocacy and advancing the practice of Service Design across the Group. You'll love your craft and enjoy sharing your knowledge with others. Whether that's advocating for Service Design with product teams, defining new ways of working together more effectively or helping evolve the craft. Our Financial Wellbeing team craft human-centred end-to-end experiences for all customers in financial difficulty. Using behavioural insights and behavioural design, we place empathy and the human experience at the heart of all we do. Across human and digital channels, we support our customers in their moments of need. With our work with aim to transform moments of worry into moments of hope to help them back on their feet. This non-aspirational experience context often differs from other parts of financial services and the ideal candidate will have desired experience with health, mental health, behavioural design or similar. If you want to make a difference to the lives of vulnerable customers, why not apply? Find out more about what we're looking for. Requirements: Strong Service Design experience within complex organisations. Customer Journey Mapping and Service Blueprinting expertise. Human-Centred Design and Design Thinking methodologies. Experience working across the full service design lifecycle. Excellent stakeholder management and facilitation skills. Experience using Figma or similar design tools. Strong communication and collaboration skills. Strong visual design skills to translate ideas into tangible artefacts - from concepts to prototypes (experience with generative AI tools is a plus). Strategic innovation capability - combining creative vision with analytical thinking to identify and shape opportunities. Be highly motivated, proactive, and have a driven approach to achieving individual and collective goals coupled with the ability to help cultivate an environment that encourages innovation and continuous improvement. You'll have strong relationship building skills and an innovative approach to problem solving and will be credible when dealing with senior audiences; with the confidence to provide a healthy challenge where appropriate. You'll also possess calmness and resilience when under pressure, and the ability to proactively identify new or potential risks and respond to emerging priorities. Strong communication skills; effective in communicating ideas, issues, and implications to senior, technical and non - technical audiences and will have experience in research and design thinking methods. Experience with trend research, signal observation and strategic foresight methodologies. Experience in applying strategic foresight techniques, innovation frameworks and 'design thinking' methods Key Responsibilities Lead end-to-end service design activities across customer journeys. Create and maintain customer journey maps and service blueprints. Design customer-centric experiences that improve financial wellbeing outcomes. Facilitate workshops and collaborate with multidisciplinary teams. Work closely with researchers to translate insights into service improvements. Engage and influence a broad range of stakeholders. Identify pain points, opportunities and service improvements across the customer lifecycle. Apply behavioural design thinking and human-centred design principles. Work effectively and confidently as part of agile teams to help uncover priorities, visualise outcomes, and define scope. Shape critical initiatives ensuring we're led by colleague, customer and market insight when creating or enhancing our propositions and services. Attend workshops and discussions with stakeholders, making sure the business context, needs and risks are properly understood, and that key decisions are well informed. Communicate with colleagues and customers to manage expectations and incorporate multiple perspectives when defining solutions. Support the research and document current and future state services. Make good design decisions, bring the user perspective to the forefront and challenge the validity of constraints. Collaborate closely with other designers, product owners, and engineers. Be an active member of the design community to share knowledge, create ideas, and embed principles of design across a range of product, service, and customer journeys. Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Job title: Service Designer - Financial Wellbeing Location: London - 2 days per week onsite Contract: 6 Months - potentially for extension Rate : £600/Day Hours: 35 hours, full time About this opportunity We're looking for a visionary Service Designer to collaborate in creating seamless digital experiences for our customers, building advocacy and advancing the practice of Service Design across the Group. You'll love your craft and enjoy sharing your knowledge with others. Whether that's advocating for Service Design with product teams, defining new ways of working together more effectively or helping evolve the craft. Our Financial Wellbeing team craft human-centred end-to-end experiences for all customers in financial difficulty. Using behavioural insights and behavioural design, we place empathy and the human experience at the heart of all we do. Across human and digital channels, we support our customers in their moments of need. With our work with aim to transform moments of worry into moments of hope to help them back on their feet. This non-aspirational experience context often differs from other parts of financial services and the ideal candidate will have desired experience with health, mental health, behavioural design or similar. If you want to make a difference to the lives of vulnerable customers, why not apply? Find out more about what we're looking for. Requirements: Strong Service Design experience within complex organisations. Customer Journey Mapping and Service Blueprinting expertise. Human-Centred Design and Design Thinking methodologies. Experience working across the full service design lifecycle. Excellent stakeholder management and facilitation skills. Experience using Figma or similar design tools. Strong communication and collaboration skills. Strong visual design skills to translate ideas into tangible artefacts - from concepts to prototypes (experience with generative AI tools is a plus). Strategic innovation capability - combining creative vision with analytical thinking to identify and shape opportunities. Be highly motivated, proactive, and have a driven approach to achieving individual and collective goals coupled with the ability to help cultivate an environment that encourages innovation and continuous improvement. You'll have strong relationship building skills and an innovative approach to problem solving and will be credible when dealing with senior audiences; with the confidence to provide a healthy challenge where appropriate. You'll also possess calmness and resilience when under pressure, and the ability to proactively identify new or potential risks and respond to emerging priorities. Strong communication skills; effective in communicating ideas, issues, and implications to senior, technical and non - technical audiences and will have experience in research and design thinking methods. Experience with trend research, signal observation and strategic foresight methodologies. Experience in applying strategic foresight techniques, innovation frameworks and 'design thinking' methods Key Responsibilities Lead end-to-end service design activities across customer journeys. Create and maintain customer journey maps and service blueprints. Design customer-centric experiences that improve financial wellbeing outcomes. Facilitate workshops and collaborate with multidisciplinary teams. Work closely with researchers to translate insights into service improvements. Engage and influence a broad range of stakeholders. Identify pain points, opportunities and service improvements across the customer lifecycle. Apply behavioural design thinking and human-centred design principles. Work effectively and confidently as part of agile teams to help uncover priorities, visualise outcomes, and define scope. Shape critical initiatives ensuring we're led by colleague, customer and market insight when creating or enhancing our propositions and services. Attend workshops and discussions with stakeholders, making sure the business context, needs and risks are properly understood, and that key decisions are well informed. Communicate with colleagues and customers to manage expectations and incorporate multiple perspectives when defining solutions. Support the research and document current and future state services. Make good design decisions, bring the user perspective to the forefront and challenge the validity of constraints. Collaborate closely with other designers, product owners, and engineers. Be an active member of the design community to share knowledge, create ideas, and embed principles of design across a range of product, service, and customer journeys. Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.