9 jobs found

Chiltern Transport Consortium, Aylesbury/Site Police Vehicle Technician Linked Grade, Band 3F circa 35,245 per annum, rising to Band 3G, circa 39,241 (both inclusive of a 4,000 market supplement) depending on skills, knowledge and relevant experience, plus benefits Two Posts These role do not come along that often. Adecco are pleased to be recruiting for experience Vehicle Technicians to work for Thames Valley Police at their location in Aylesbury. Join the team. An exciting opportunity to make a difference. Become part of the team that keeps Thames Valley safe. With a fleet of over 4000 assets across the consortium, and the complex need for modern policing, we maintain a variety of vehicles, that include a diverse range of marked and unmarked police vehicles, such as Fast Roads, Armed Response, Patrol Vehicles, Motorcycles, Vans, Horseboxes, trailers & Much more. You'll have plenty to experience and get involved in. The technicians play a crucial role in ensuring vehicle availability for officers to have the vehicles they require efficiently and safely while taking pride in doing so. Key Responsibilities Vehicle maintenance - Provide efficient service to scheduled and unscheduled maintenance and repairs on the vehicle fleet. Reduce vehicle maintenance costs and maximise fleet availability by ensuring work on the vehicle fleet is timely and necessary. Follow multiple manufacturers' repair instructions, specific methods and techniques. Accurately determine the serviceability of all vehicle components, mechanical, electrical and hydraulic; using industry recognised tools and equipment. Warranty jobs - Accurately follow the 'end to end' process for each manufacturer's warranty process to maximise return. Inspection and diagnosis - Visually inspect and road test vehicles, interpreting feedback from the vehicle's correct function. Diagnose electrical faults accurately, using high and low technology electrical test equipment to ensure they achieve minimum (or exceed) vehicle manufacturers' standards. Maintain high technology test equipment to configure / reconfigure the appropriate system correctly. Data / Information - Accurately record measurements and data on completed work. Read, interpret and analyse wiring diagrams, making use of interactive guides available from various manufacturers' diagnostic equipment and web-based programs. Development / training - Take responsibility for your personal development and keep up to date with relevant training for manufacturers and advanced training with a variety of different Police equipment. Benefits; 5 Day working, 37 hours. (Mon - Thurs; (Apply online only), Friday 0800-15:30) 24 Days Holiday plus Bank Holidays (After 5 year service - extends to 29 days plus Bank Holidays) Wide range of lifestyle discounts Career development Option to join local government pension scheme. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Annual salary: up to £30,000.00 Customer Liaison Officer Location: Evesham Contract: Full Time Permanent. Salary up to £30,000per annum, plus, company van & fuel card. 42.5 hours per week (8-5 Monday - Friday) Mears Group is mobilising a new long-term social housing repairs and maintenance partnership across the wider Midlands region. Delivering housing repairs and maintenance services across a geographically diverse social housing portfolio covering market towns, rural communities and urban locations, the contract will include responsive repairs, planned maintenance and property services with a strong focus on customer service, quality and community investment. We are now recruiting experienced Customer Liaison Officers across South Worcestershire, North Gloucestershire, and surrounding areas to support the mobilisation and ongoing delivery of the contract. About the Role: We are seeking a Customer Liaison Officer to join our team. You will be working in our social housing team, providing a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community. A Customer Liaison Officer within ourEveshambranch you will positively represent Mears, working closely with the contract operational team and customers daily. Provide front facing support and advice as required and delivering proactive communication throughout the works life cycle. Putting the customer at the heart of everything we do; ensuring we meet the needs of the business, our clients, and our customers. Key Responsibilities: Deliver a front-line professional service to all customers, ensuring a positive experience Coordinate and manage customer-related operational tasks and communications Attend customer appointments promptly and to required standards Support the Group Customer Success Manager with operational needs Build and maintain positive relationships between Mears and customers, ensuring effective follow-up Assist with social value initiatives and customer engagement across all channels Help resolve front-line complaints and queries in collaboration with the Customer Service Centre Champion social value, internal communications, and the red thread approach Engage customers positively, involve them in service delivery, and manage expectations Communicate accurate and timely information to customers and operational teams in clear terms Ensure customer feedback is acknowledged and shared with operational teams to improve service Support delivery of customer-focused training to operational teams Represent Mears professionally as a brand ambassador Adhere to all relevant policies, processes, and procedures Recognise and escalate safeguarding concerns appropriately Provide basic guidance on tenancy conditions, lease agreements, and resident responsibilities Communicate key safety messages and promote compliance with fire safety regulations Participate in or coordinate regular estate and property inspections Work with local authorities, contractors, and support services to resolve complex resident issues Assist with complaint investigations and ensure thorough documentation Organise and facilitate resident engagement events, forums, and site briefings Support residents in accessing digital services and inclusive communication Gather resident feedback and satisfaction data to inform service improvements Identify and support residents with additional needs, referring to appropriate services where necessary Role Criteria Good customer service skills Experience in handling complaints and resolving queries Clear written and verbal communication skills Professional telephone manner Experience in community engagement, social value, or resident involvement IT literate and confident using digital systems Effective problem-solving skills Ability to work independently or as part of a team Understanding of tenancy enforcement procedures and anti-social behaviour protocols Awareness of safeguarding principles and how to escalate concerns Ability to manage sensitive conversations with empathy and discretion Experience working with diverse communities and promoting equality and inclusion Knowledge of housing legislation and local authority procedures Ability to take accurate meeting minutes and produce clear written records Benefits we can offer you 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies Company Van, Fuel Card and Uniform All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Joe Monger () If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better under

Job Title: Housing & Support Officer (Level 1 / Level 2) Location: Swindon Hours: (Apply online only) or (Apply online only) Salary: £12.71 per hour + £200 oer month when on call ( if experienced hourly pay rate may be higher ) Job Overview We are currently recruiting for a compassionate and motivated Housing & Support Officer to support vulnerable individuals facing multiple and complex needs. This rewarding role involves helping clients sustain accommodation, improve independence, and overcome barriers such as homelessness, mental health challenges, substance misuse, offending behaviour, and unemployment. You will work closely with internal teams and external agencies to deliver person-centred support, housing management, and resettlement services that empower individuals to make positive long-term changes. This position requires flexibility, excellent communication skills, and a genuine commitment to improving lives. Participation in an on-call rota may be required. The role is temp to perm, with first 3 months probation for the agency and then another 3 months probation for the company. Key Responsibilities Provide housing management, tenancy sustainment, and resettlement support to clients. Process referrals and complete assessments to determine suitability for services. Manage an allocated caseload effectively, ensuring timely support and accurate records. Develop personalised support plans focused on housing goals, independence, and wellbeing. Carry out regular reviews and monitor progress against agreed outcomes. Support clients with accessing benefits, budgeting, charitable grants, and income maximisation. Liaise with landlords, housing providers, support agencies, and statutory services. Advocate on behalf of clients to access appropriate services and opportunities. Manage breaches of tenancy/licence agreements in line with procedures. Maintain accurate case notes, records, and database systems. Assist in reducing void periods and ensuring properties are occupied promptly. Conduct health & safety checks on properties and report repairs or maintenance issues. Support rent recovery processes and work with relevant teams regarding arrears. Attend client meetings, case reviews, and multi-agency meetings as required. Provide reports, statistical information, and case studies when needed. Contribute to team meetings, training, and continuous service improvement. Provide cover for colleagues during absence when required. Work occasional evenings or weekends where service delivery requires it. Requirements Essential Skills & Experience Experience working in housing, homelessness, support work, social care, or a related field. Strong understanding of the challenges faced by vulnerable adults. Excellent communication skills, both written and verbal. Ability to build professional relationships and motivate clients positively. Good organisational skills with the ability to manage a busy caseload. Strong IT skills including Microsoft Office and case management systems. High levels of confidentiality, professionalism, and attention to detail. Ability to work independently and as part of a team. Flexible and adaptable approach to work. Full UK driving licence and access to a vehicle is essential. Benefits Mileage paid at 45p per mile for business travel. Ongoing training and development opportunities. Supportive team environment. Career progression opportunities. Competitive salary and benefits package. Compliance Requirements Enhanced DBS check required. Right to work in the UK. Willingness to work within safeguarding, confidentiality, equality, diversity, and health & safety policies. Apply Now If you are a serious applicant who meets the above criteria and is looking to join a successful and growing team, we want to hear from you. This role offers an excellent opportunity for career progression and the chance to become a valued permanent member of staff. Sound like the job for you? Click APPLY to upload your CV and one of our friendly team will be in contact. Alternatively call Aga (phone number removed) or the office on (phone number removed) and the team will help you with your registration. CV must be submitted regardless. Gap Personnel is acting as an employment business.

Housing Officer Harrow l £22.00 per hour PAYE 37.5 hours Mon Fri Temp Are you passionate about delivering excellent housing services? Are you looking for a rewarding opportunity within Social Housing? My client, a well-established UK housing provider with a strong supported housing portfolio, is seeking a dedicated Housing Officer to join the team on an interim basis until August 2026 , with the potential for an extension. Vacancy Brief Role: Housing Officer Contract: Interim until August 2026 Hours: Full time 37.5 hours per week Location: Harrow (HA1) covering Harrow, Brent, Haringey and Enfield. Working Pattern: Monday Friday, 9am 5pm Pay Rate: £22.00 PAYE Compliance: Standard DBS required Travel: Full UK driving license & access to a vehicle required Mileage: Paid at 45p per mile (with business insurance) Key Responsibilities Manage a patch of supported living properties, ensuring they are safe, well-maintained, and compliant. Deliver high-quality housing management services, including tenancy management, arrears monitoring, allocations, lettings, and estate inspections. Handle anti-social behaviour (ASB) cases in line with policies, ensuring timely investigation, escalation, and resolution. Complete repairs inspections, report maintenance issues, and work closely with maintenance teams to ensure timely completion. Support customers to sustain their tenancies, promoting independence and ensuring they understand their rights and responsibilities. Identify vulnerable customers and make appropriate safeguarding referrals, working closely with multi-agency partners. Maximise rental income by proactively managing rent arrears, service charges, former tenant arrears, and financial inclusion support referrals. Work collaboratively with internal teams and external partners local authorities, police, fire service, contractors to ensure positive community outcomes. Support voids management by ensuring swift property turnaround and readiness for new tenants. Promote customer involvement, gather customer feedback, and support continuous improvement of local services. Use data, KPIs, and performance information to identify risks, resolve issues, and improve service delivery. Skills & Outcomes of This Role This role will strengthen your expertise across core housing management functions, including: Demonstrated experience in tenancy management, arrears recovery, ASB handling, and estate management. Excellent customer service skills with the ability to engage, listen, problem-solve and negotiate. Confidence in managing safeguarding concerns, supporting vulnerable clients, and working with multi-agency partners. Strong organisational skills and the ability to be a self-starter, managing a varied caseload across dispersed locations. Experience working with repairs teams, maintenance operatives and external contractors. Enhanced knowledge of compliance, tenancy law, housing legislation, and good neighbourhood management. Ability to analyse patch performance data and contribute to service improvement and community wellbeing. Housing Officer Housing Manager Supported Housing Supported Living Tenancy Management Income Management Rent Arrears ASB Officer Anti-Social Behaviour Void Management Allocations & Lettings Estate Management Housing Association Social Housing Housing Support Tenancy Sustainment Safeguarding Homelessness Community Housing Neighbourhood Officer Property Management Repairs & Maintenance Housing Advice Asset Management Housing Coordinator Local Authority Housing Customer Service Vulnerable Adults Multi-Agency Working Compliance Tenure Management Service Charges Housing Benefit Rent Recovery Harrow Brent Haringey Enfield

Supported Housing Manager Location: Folkestone, Kent Salary: 30,000 per annum Contract: Full-time, Permanent Hours: 37.5 hours per week on a rota basis, including evenings, weekends, and Bank Holidays About the Role An exciting opportunity has arisen for an experienced and compassionate Supported Housing Manager to lead the day-to-day operations of a 16-bed emergency and supported housing service in Folkestone. This is a rewarding role for a motivated individual who is passionate about supporting vulnerable people and helping to tackle homelessness. You will be responsible for ensuring the service is safe, compliant, well-maintained, and provides a supportive environment where residents can achieve positive outcomes. Working closely with homelessness support colleagues and external partners, you will oversee housing management, property maintenance, compliance, staff supervision, and resident welfare. Key Responsibilities Manage the daily operation of a supported housing service, ensuring compliance with all relevant regulations and safety requirements. Coordinate repairs, maintenance programmes, and contractor relationships. Develop, implement, and maintain housing policies, procedures, and operational systems. Oversee resident admissions, departures, licence agreements, renewals, and void management. Work collaboratively with support teams to assess referrals and manage resident placements. Address breaches of occupancy agreements and manage eviction processes where necessary. Collect rent, deposits, and process housing-related financial transactions. Handle resident correspondence and postal management. Respond to complaints, enforce house rules, and maintain positive community relations. Conduct property inspections and oversee cleaning, laundry, and housekeeping standards. Manage building maintenance and capital improvement budgets. Maintain accurate records, prepare reports, and ensure housing management systems are up to date. Support the recruitment, supervision, and rota management of concierge and cleaning staff. Attend meetings, training sessions, and partnership forums as required. About You To be successful in this role, you will have: Essential Experience and Knowledge Previous experience in a Housing Officer, Supported Housing Manager, or similar housing management role. Knowledge of supported housing legislation, regulations, and best practice. Experience in property and facilities management. Proven project management experience, including setting targets and monitoring outcomes. Experience developing and maintaining effective administration, monitoring, and reporting systems. Strong IT skills, including Microsoft Office applications and housing or CRM databases. Experience supervising or managing staff. Skills and Personal Qualities Excellent organisational and multitasking abilities. Strong written and verbal communication skills. Ability to build positive relationships with residents, colleagues, contractors, and external agencies. Self-motivated with the ability to work independently and use initiative. Flexible, proactive, and collaborative approach to work. Empathy and understanding of the challenges faced by vulnerable, disadvantaged, and socially excluded individuals. Commitment to delivering high-quality housing services and positive resident outcomes. Desirable Understanding of homelessness services and the challenges associated with long-term homelessness. Basic maintenance or handyperson skills. Experience using housing management or case management systems. Additional Information The successful candidate will be required to undertake an enhanced DBS check with satisfactory results. This role offers the opportunity to make a genuine difference to the lives of people experiencing homelessness while helping to shape and develop a high-quality supported housing service.

Complaints Handler / Officer - Repairs and Maintenance in Social Housing Based in Kingston upon Thames Full time, 6 month fixed term contract 32,000 - 34,000 oer annum We are currently recruiting for a leading repairs and maintenance contractor who is looking for a Complaints Officer to join their team in Kingston upon Thames on a 6 month FTC. In this role, you will be responsible for handling Stage 1 and Stage 2 complaints within the Repairs and Maintenance service. Duties and Responsibilities Respond to customer care issues and expressions of dissatisfaction. Create action plans to ensure complaints are resolved effectively. Proactively respond to concerns at the earliest stage to prevent escalation where possible. Investigate and register all complaints, reporting in accordance with company and client procedures. Ensure all MP and Councillor enquiries and complaints are investigated and resolved efficiently within agreed targets, keeping residents and clients informed of outcomes. Maintain the company's complaints log and analyse data to identify trends, lessons learned, and opportunities to improve services. Arrange appointments for any follow-up works required and ensure these are completed to the resident's satisfaction. Arrange compensation or goodwill gestures where appropriate, subject to approval by the Customer Service Manager / Divisional Manager. Respond to expressions of dissatisfaction received via the text message service within agreed timescales and ensure issues are addressed. Ensure resident telephone surveys are conducted and recorded, taking appropriate action based on feedback. Produce a monthly report outlining survey findings and actions taken to address any issues identified. Key Experience Previous experience working in a customer service environment is essential. Experience working with Local Authorities or Registered Housing Providers is desirable. Proven ability to work in a busy environment and meet challenging deadlines. Knowledge of Reactive Maintenance Services is desirable. You will be working for a modern, forward-thinking organisation that believes the strengths, skills, and personalities of its people are key to the group's success. Please apply online now.

Job Title: Property Administration Officer Location: Wolverhampton Salary: 26,212 - 32,541 per annum Job Type: Permanent, Full Time About us: Bushbury Hill Estate Management Board (EMB) has an exciting opportunity for a full-time Property Administration Officer to join our Property Team. Bushbury Hill EMB is a tenant-led housing service provider, operating from its Management Centre on Kempthorne Avenue in the north-east of the City of Wolverhampton. At Bushbury, our aim is to deliver high quality customer service and provide high standard homes for our tenants. Both our board and staff team share this vision and are constantly striving for excellence in everything they do. About the role: As our Property Administration Officer, you will work alongside the Property Team to help ensure that the EMB delivers a high-quality, customer-focused repairs and maintenance service. You will maintain accurate repairs and maintenance records and act as a key point of contact for tenants, contractors, and colleagues within the Property Team. Key areas of responsibility: Customer focus Working with others Managing and developing services Manging and developing people Property maintenance Financial management and control IT and data management Regulatory compliance Quality Health and safety About you: Experience & Education Proven experience in administration and/or customer service. Educated to GCSE standard (minimum of five GCSEs at grade C/4 or above, including Maths and English). Strong commitment to personal development and expanding knowledge of housing services. Desirable: Administrative experience within a local authority, housing association, or Tenant Management Organisation. Desirable: Familiarity with common domestic repairs from a tenant or homeowner's perspective. Skills & Abilities Customer Service: Ability to deliver a proactive, customer-focused service while managing expectations and resolving complaints effectively. Communication: Excellent verbal and written communication skills with the ability to engage a wide range of audiences. Technical Proficiency: Computer literate, including proficiency in Microsoft Office (specifically spreadsheets). Workload Management: Strong planning and organizational skills, with the ability to work flexibly, take initiative, and solve problems. Teamwork: Ability to work proactively within a team and build positive relationships across the organization. Knowledge Data Protection: Understanding of data protection principles and the importance of maintaining accurate records. Equality & Inclusion: Knowledge of equality, diversity, and inclusion principles in service delivery. Sector Knowledge: Willingness to develop an understanding of repairs and maintenance policies, as well as the legal and operating context of the organization. Values: Ability to demonstrate and uphold the organization's core values. What we offer: We are passionate about our people, so it is no surprise that we are an Investors in People Gold accredited organisation. We strive for excellence in everything we do, and providing an outstanding housing service to the people we serve is at the heart of every role within the organisation. We know this can only be achieved when our people feel valued, supported, and motivated. In return, you will receive a comprehensive induction, full training, and ongoing support to help you develop within your role. This is an exciting opportunity to work for a unique organisation and become part of an established team that shares a common vision of improving the lives of people living within the Bushbury Hill estate. Hybrid working is available following successful completion of probation, with the opportunity to work from home for up to one day per week, subject to operational requirements. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of; Property Administrator, Housing Administrator, Repairs Coordinator, Maintenance Administrator, Housing Services Officer, Tenant Services Administrator, Office Administrator, Customer Service Coordinator, Maintenance Coordinator, Property Services Assistant, Administrative Assistant, Housing Association Jobs, Repairs and Maintenance Admin, Customer Support Administrator, Local Authority Administrator also be considered for this role.

We're looking for a proactive and customer-focused Property Services Officer with solid experience in property maintenance and management to join our supportive housing team. You'll work closely with partners to deliver efficient property and asset management services, resolving issues, managing priorities, and ensuring high-quality, timely, and cost-effective outcomes. Success in this role requires strong people skills, a flexible mindset, and a commitment to delivering exceptional service to our residents. This is an 18-month fixed-term contract. About the Department The Church of England Pensions Board provide retirement housing and pensions, set by the Church of England, for those who have served or worked for the Church. Our Property Team manage repairs and major works to occupied rental and shared ownership properties located throughout England and Wales (around 1,300 homes in total), along with repairs, grounds maintenance and similar services to a small number of communal areas owned by the Board. What you'll be doing As part of the team, you will manage a specific region and oversee ad hoc daily repairs and major works and any specific projects assigned to you by the Property Services Manager. Budget & Portfolio Management: Oversee a £1M property services budget for repairs and major works across a regional portfolio of 240 properties. Contractor & Partner Coordination : Work with maintenance partners and third-party providers to ensure high-quality, cost-effective service delivery. Major Works Oversight : Collaborate with internal teams to assess property needs, manage resident communications, and issue work orders. Procurement & Quotations : Source quotes for various property works including landscaping, renewals, and structural repairs. Regulatory Compliance : Handle insurance claims, planning applications, building control, and statutory notices with internal and external professionals. Resident Engagement : Conduct satisfaction surveys and manage complaints to ensure service quality and fairness. Health & Safety & Safeguarding : Ensure resident safety during works, working closely with housing teams. Contractor Meetings : Organise and document meetings with contractors and consultants, ensuring follow-up on action plans. Transition Management : Support the shift from reactive to planned maintenance while maintaining service continuity. Data & Systems Management : Maintain accurate records, update housing systems, and ensure compliance documentation is complete. Financial Processing : Manage payments, invoices, and accounting processes in collaboration with Finance. About You To be successful in this role, you will need: Substantial experience of working within a Housing and/or Property Services environment Experience in Asset Management Knowledge of building construction and preventative maintenance Experience in delivering a customer-focused service Experience of providing support to residents/tenants Genuine skills in engagement and communication, including negotiation and persuasion. IT Literate with previous experience of using Microsoft Office and SAP Real Estate, Plant Maintenance and Finance platforms Good communication, negotiation and liaison skills Attention to detail, ability to follow defined processes and procedures, and good record keeping. For a full person specification, please see the attached job description. What we offer Your Salary A salary of £40,572 per annum, plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of your salary. Your Benefits 25 days annual leave (increasing to 30 days within 5 years) plus eight bank holidays and three additional days (pro-rated if working part-time). We welcome all flexible working arrangement requests. This is looked at in a case-by-case scenario, and if this fits within the department's needs. We try to be as flexible as we can in your work pattern to support you with other commitments, and to give a good work-life balance. We offer many services and initiatives under our Family Friendly Programme, some of these include enhanced Maternity Leave initiative, Adoption Leave, Paternity Leave, & Shared Parental Leave. Structured induction programme and access to a range of development opportunities including apprenticeships. Automatic enrolment and access to Medicash (one of the UK's leading health cash plan providers), providing you with many services including reimbursements of routine dental treatment, optical, specialist consultations, and therapy treatments. Unlimited access to virtual GP & Private prescription service and health & Stress related helplines. Access to Occupational Health, and an Employee Assistance Programme Access to the Department of Education Restaurant and Westminster Abbey with a plus-one guest. Apply for eligibility for an Eyecare voucher. Opportunity to join the Civil Service Sports & Social Club, and get involved in a range of staff networks, groups and societies. Please note: You must have the right to work in the UK to be considered for the role.

Description As part of the Customer team working with our Water & Waste replacement delivery partners to inform, communicate and liaise with customers along their journey with us in providing a safe and reliable, utility network across the South West. Working to create an exceptional customer experience whilst we replace the gas pipes in the road and to their property. Key Responsibilities Customer Communication - Act as the primary point of contact for customers regarding water and wastewater services projects across the South West. Issue Resolution - Address and resolve customer complaints, inquiries, and service issues promptly within internal customer and stakeholder for the project. Service Coordination - Coordinate between customers and operational teams to schedule repairs, maintenance, and service interruptions. Stakeholder Engagement - Build and maintain strong relationships with customers, local authorities, and community representatives. Project Updates - Provide clear, timely updates to customers about ongoing projects, planned works, or disruptions. Emergency Response - Manage customer communications during water supply or wastewater emergencies, ensuring timely updates and resolutions. Information Management - Maintain accurate records of customer interactions, inquiries, and resolutions. Feedback Collection - Gather customer feedback to improve service delivery and identify trends or recurring issues. Complaint Escalation - Escalate complex or unresolved issues to the appropriate departments or management teams. Awareness Campaigns - Support public awareness initiatives related to water conservation, wastewater management, and service enhancements. Report Generation - Prepare and submit regular reports on customer interactions, complaints, and satisfaction levels. Community Engagement - Attend public meetings or community events to address concerns and share project details. Skills, Knowledge & Expertise Previous experience in a similar, customer focused role Effective internal and external stakeholder management. Comprehensive knowledge of the water industry & willingness to learn Enthusiastic and self-motivated Effective verbal and written communication skills with the ability to engage with stakeholders at any level Willingness to challenge processes and implement change where necessary Ability to coach those working within your team and wider network Ability to analyse data and understand how to make improvements which will have a positive impact on performance Job Benefits We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer . We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy which you can find here - About Network Plus Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK's major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. We are actively working with colleagues across the Network Plus Group to develop an inclusive environment - we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.