25 jobs found

Morgan Hunt currently require a Legal Assistant for Housing Trust based in North London on a Temporary basisPay Rate : £27.94ph LtdHours:35 hrs Mon to Fri - 9am and 17.00pm - Hybrid, minimum 3 days in the office or on site / at court (Tuesdays & Wednesday MUST be in the office), 2 days from homeLocation: North LondonDuration : 6 month on going contract The Ideal Candidate Law Degree (preferred) Legal background in Housing is also preferred not necessary in a legal team, could be in the income team for example, majority of work comes under income possession at courts. Required to go to court to attend hearings, as and when they come up. Job Role You will form an integral part of the legal team by providing legal support to the operational teams on a range of housing management related issues including tenancy and lease breaches with particular focus on escalated arrears and pursuing effective recovery via legal action.You will work closely with the local officers and tenancy sustainment and safeguarding teams to ensure debt is escalated appropriately, once all reasonable support options have been put in place.You will have your own caseload which will be predominately escalated arrears cases that have been referred to you, to drive an effective resolution. You will play a crucial role in rent and service charge collection for the organisation. Your decisions will be in collaboration with operational teams, whilst placing the resident at the centre of every decision.You will provide training, support and advice to operational teams on tenancy and lease breaches including rent and service charge recovery, to empower them to take decisions that make our schemes great places to live and for residents to live their lives well.Lead on rent and service charge recovery cases referred to you by the operational teams, with the goal of maximising income for the organisation.Manage other legal cases assigned to you. Provide support to Paralegals, team managers and team leaders as required - particularly those where there is a crossover with arrears to ensure cases are managed in a joined-up way. This may include housing and lease management issues including disrepair.Work and support paralegals and work effectively with other departments on cases that may require their input to successfully recover service charge debt.Represent trust well in external settings such as court, multi-agency meetings, local authority engagement meetings, mediation and casework panels on tenancy and lease breaches.Prepare, draft and respond to all necessary legal documentation and bundles, evidence and witness statements as required.Work effectively with panel solicitors where cases require external involvement.Take ownership and accountability for your caseload in accordance with performance indicators. Seek advice, flag risk and offer mitigations on issues that may rise.Work closely with the operational teams and tenancy sustainment and safeguarding teams, to be confident that legal escalation takes place once all reasonable proactive engagement with residents has been exhausted, always focusing on tenancy sustainment objectives.Support and advise operational teams to ensure legal risks are identified and mitigated appropriately. Proactively feed into policy and practices to support this.Demonstrate adequate legal knowledge for the role, be inquisitive and keep up to date with developments in the law.Work alongside legal colleagues to deliver meaningful training, guidance and advice to operational teams. Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

Warrant Support Administrator - Maternity Cover Whats in it for you: Location Poulton-Le-Fylde, FY6 8JX (Office Based) Salary £25k raising to £27K upon successful probation Job Sector Administration Contract Permanent ( 12 months Maternity Cover ) Hours Full Time (35.25 hours, Monday to Thursday 08:45 to 16:45, Friday 08:45 to 16:00) Role Summary Utility Collections are ambitious, vibrant and rapidly growing debt recovery agency within the energy industry. We are looking for a Support Administrator on Maternity Cover (12 months) based in Fylde Coast area to work within the Quality & Assurance department of our operations. In addition to developing close working relationships with both our staff and our Energy Supplier Clients the primary purpose of the role is to deliver excellent administrative support in relation to the full of range of services we provide. Duties will include: To provide general administrative support ensuring that accurate account records are maintained in accordance with service requirements. QA checks and auditing of all client accounts, capturing outcomes effectively on CRM. Acting as a contact point for external Field agents. Fielding queries from varying internal / external channel via email and telephony. Collating & distributing varying paperwork in relation to the booking of Court & Warrant applications. Scheduling of third-party suppliers including Meter Operator Engineers, Lock Smiths, Shutter Engineers, Dog Handlers etc. Coordinating the diaries of field-based Warrant Officers. Invoicing preparation, issue, and Accounts Payable tracking Producing bespoke reports and statistical information. To undertake any other duties as requested relating to the team s area of responsibility. Achieving both Management and Client led KPI s. Skills and Experience Exceptional admin skills Organised and able to follow processes to deliver a high and consistent service Good work ethic with the ability to work within defined timescales Ability to deliver accurate, factual information Well-presented and approachable Good communication & telephony skills Motivated to plan and efficiently manage own workload Proficient in Microsoft Office, and able to adapt to custom built CRM Desire to truly enjoy where you work and what you do Experience within debt resolution and collections environment (Preferable) Experience within utility industry (Preferable)

Actual pro rata salary based on hours: £14,861 - £16,584 We're looking for a Legal Agreement Monitoring Officer to join our busy Planning Business Improvement Team, where you will work with officers and developers to secure contributions to address impacts from developments and enhance the environment. In this key role, you will help prepare legal agreements and ensure requirements are complied with. You will also manage the collection of contributions and monitoring fees and oversee how these funds are allocated. Responsibilities will include supporting the management of systems for tracking developer contributions and credit, providing clear and consistent advice to applicants and the public on monitoring matters, and monitoring site progress to ensure legal obligations and contributions are met on time. You will request and track payments from developers, managing non-compliance and supporting debt recovery if needed, maintain accurate records, assist with FOI requests, and provide data and help prepare reports including the Annual Monitoring Report. About You With practical and accurate financial skills, together with strong communication and negotiation skills, you will be a methodical and organised individual with a high level of attention to detail. You should be able to demonstrate your ability to work under pressure and to tight deadlines and will be able to prepare and talk through reports which may need to be presented orally and in writing. A knowledge of Planning, CIL and S106 legislation and developments is desirable. Closing Date: 21st July 2026 Interview Date: 30th July 2026 Why Join Us? We offer flexible working hours for most office-based roles, allowing for a healthy work-life balance. As part of our team, you will enjoy a range of employee benefits, including free onsite parking, employee discounts, a competitive holiday allowance, wellbeing initiatives, and the opportunity to join the Local Government Pension Scheme. You will be joining a progressive and supportive organisation that is committed to making a positive impact on the communities we serve. The Councils reserve the right to close any and all vacancies at any time if there is judged to be a sufficient number of applications received. South Norfolk and Broadland Councils are committed to promoting the welfare of children and vulnerable adults and all applicants must be willing to undergo appropriate checks for the position, including checks with past employers and the Disclosure and Barring Service.

Income Officer - known internally as a "Customer Accounts Advisor" Location: Beeston, Nottingham NG9 1LA (Parking onsite subject to availability) Salary Banding: £29,025 - £30,553 Contract Type: Full time permanent based on a 37.5hr week Join MTVH as a Customer Accounts Advisor (Home Ownership) Due to an internal promotion, we are seeking a passionate individual to deliver exceptional customer experiences in our Income Collections Team. If you enjoy engaging with customers and resolving their challenges with empathy and understanding, we would love to hear from you. As a Customer Accounts Advisor, you will: Proactively review and manage Home Ownership accounts in arrears, including those at risk of legal action or eviction. Demonstrate empathy and a commitment to helping others, while maintaining clarity and firmness in outcomes and expectations. Key Responsibilities Engage with customers primarily via outbound calls, as well as email and letters. Prevent and reduce arrears by providing information, support, and negotiating payment arrangements. Signpost customers to external funding where applicable. Assist residents with welfare benefits queries to help maximize their income. Collaborate with internal teams and external agencies to resolve issues and enhance resident support. Follow the debt recovery process, including legal proceedings when necessary. What You'll Need to Succeed Excellent communication and negotiation skills. Proven experience in collections. Strong knowledge of Homeownership tenure; understanding of Social Housing is desirable. Ability to manage your caseload independently and work collaboratively within a team. Attention to detail and a process-driven approach. Empathy, sound judgment, and the ability to assess and decide on the best course of action for each case. Prior knowledge of welfare benefits and experience in collections or social housing is advantageous. Working Arrangements Office-based in Beeston two days per week (alternating), with shifts between 8am 6pm, Monday to Friday. Rotas and shift patterns provided at least four weeks in advance. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)

Commercial Waste Support Officer Location: London (Office-based) Pay Rate: 19.98 PAYE per hour / circa 25.00 Umbrella Contract: 4 months (initially) Department: Environment Local Authority We are recruiting for a Commercial Waste Support Officer to join a busy Local Authority team delivering essential environmental services. This role is ideal for an experienced administrator with strong customer service skills who can support a fast-paced, revenue-generating service focused on customer retention and operational efficiency. The Role You will provide day-to-day administrative and customer support to the Commercial Waste team, ensuring smooth service delivery and high levels of customer satisfaction. Key responsibilities include: Handling customer enquiries via telephone, email, and written correspondence Providing administrative support including data entry, record keeping, and document management Liaising with waste contractors regarding new, amended, and cancelled services Monitoring missed collections and service issues, ensuring timely resolution Managing Waste Transfer Notes in line with legislative requirements Maintaining sales trackers and supporting service reporting Assisting customers with account queries, payments, and direct debit setup Supporting basic debt recovery processes and maintaining accurate records Ensuring compliance with GDPR and internal data management policies About You Previous experience in an administrative or business support role Strong customer service and communication skills Good working knowledge of Microsoft Office and databases High attention to detail and ability to manage multiple tasks Experience handling customer queries, complaints, or service issues Understanding of GDPR and data handling best practices Proactive, organised, and able to work collaboratively About the Organisation You will be joining a forward-thinking Local Authority committed to delivering efficient, customer-focused services. The Commercial Waste team plays a key role in generating income while maintaining high service standards across the borough. Flexible working, inclusion, and continuous improvement are at the core of how the organisation operates.

A Housing Association in the Gloucestershire area is seeking an experienced Leasehold Officer to join their team on a temporary basis. This is an excellent opportunity for a housing professional with a strong background in leasehold management, shared ownership, right to buy and income recovery to make an immediate impact within a customer-focused organisation. Key Responsibilities of a Leasehold Officer: Manage a portfolio of leasehold, shared ownership, right to buy and commercial premises cases, ensuring compliance with relevant legislation and policies. Process Right to Buy and Shared Ownership transactions from application through to completion, ensuring statutory timescales are met. Administer service charges, income collection and arrears management processes to maximise revenue and minimise debt. Manage commercial premises, including rent collection, lease compliance, renewals and tenant liaison. Work closely with legal representatives and internal stakeholders on property transactions, lease variations, easements, lender consents and related matters. Undertake Anti-Money Laundering (AML) and fraud prevention checks in line with regulatory requirements. Respond to customer enquiries and provide a high-quality service to leaseholders, shared owners and commercial tenants. Conduct home visits, site inspections and customer meetings as required. Support budget monitoring, reporting and service improvement initiatives. Essential Requirements of a Leasehold Officer: Substantial experience within a Leasehold Officer or Leasehold Management role. Strong knowledge of leasehold legislation, Right to Buy and Shared Ownership processes. Experience managing service charges, income collection and arrears recovery. Understanding of commercial lease management principles. Knowledge of Anti-Money Laundering (AML), fraud prevention and safeguarding responsibilities. Excellent communication, stakeholder management and problem-solving skills. Housing qualification at Level 3 or above (or equivalent professional qualification) desirable. What's on Offer: Temporary contract with immediate start available. Hybrid working arrangement. Opportunity to join a well-established Housing Association and contribute to the delivery of high-quality leasehold services. Competitive hourly rate dependent on experience. If this Leasehold Officer role is of interest, please apply or contact (url removed)

Employment, Criminal & Commercial Litigation Team Westminster City Council Working Style: Agile - minimum 1 day per week in the office The Opportunity We are seeking a talented litigation lawyer to join our Employment, Criminal & Commercial Litigation Team. We are open to candidates from either of the following backgrounds: Property Litigation Solicitors with experience handling commercial landlord and tenant disputes, development land matters, telecommunications disputes, possession proceedings, dilapidations, forfeiture, break notices and related contentious property work; or Commercial Litigation Solicitors with strong experience managing complex civil litigation matters, contractual disputes, injunctions, debt recovery, insolvency-related disputes and broader commercial litigation caseloads. This is an opportunity to work on high-profile, complex and politically sensitive matters, advising one of the UK's most prominent local authorities. You will manage your own caseload while helping to support junior colleagues and contributing to the strategic objectives of the Council. Key Responsibilities Manage a varied caseload of complex civil, commercial and/or property litigation matters with minimal supervision. Conduct litigation in the County Court, High Court and relevant Tribunals. Provide clear, pragmatic and timely legal advice to Council departments and senior stakeholders. Draft pleadings, witness statements, legal agreements, reports and advisory documents. Negotiate favourable outcomes on behalf of the Council. Attend meetings with officers, elected members, external organisations and government bodies. Prepare and advise on reports for Cabinet, Committees and Sub-Committees. Support and mentor junior team members. Monitor legal and regulatory developments and advise clients on their impact. Maintain accurate case management records and ensure compliance with all procedural requirements. About You You will be a qualified Solicitor, Barrister or CILEX Lawyer with practising rights and at least 2 years' post-qualification experience. If you are interested in this role please send your updated CV in the first instance.

Service Charge Officer - S20 Temp 3 months initially 22 PAYE plus holiday Canning Town Area - 3 days in the office 2 days working from home Our client a small housing association is looking to recruit a Service Charge Officer to mainly deal with S20 notices and queries. As the successful candidate you will assist homeowners to sustain their lease and maximise income through the effective management of accounts. You will also: Provide an effective, proactive and resident-focused income collection service, balancing prevention, support, and recovery. Provide an objective and effective income recovery service. Sensitive to resident needs, be the first and main contact for service charges. Appropriately refer complex casework Assist with the preparation of papers for court and tribunals Ensure arrears recommendations are actioned Ensure timely completion of benefit claims and assist with verification Identify at-risk residents and ensure that they are provided with appropriate support and advice Maximise recovery of former tenant, parking, sundry and other homeowner debts Meet with residents on-line, in the office, and in their homes Please click 'apply now' or contact me for more information Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

The Former Tenancy Arrears Officer is responsible for recovering outstanding debts from former residents, managing repayment arrangements, tracing debtors, and taking appropriate legal action to maximise income recovery for JRHT. The role works closely with residents, Housing Officers and support agencies to deliver effective debt recovery while providing a high standard of customer service and support. Client Details At Joseph Rowntree Housing Trust (JRHT), we're not just offering jobs - we're building a community of passionate people who want to make a real difference. Whether you work in housing, care, or a supporting service, you'll find a purpose driven organisation where your ideas are welcomed, your development is supported, and your impact matters. We have 2,500 properties across Yorkshire and the North East, with our head office being based in York and offer an agile working model.JRHT strives to be a housing association that is sustainable and engaging, providing high quality and continuously improving services and decent affordable homes in well-managed communities, prioritising those in greatest need. We're proud of our values-driven culture. We believe in trust, care, and making a meaningful difference in the lives of our residents and each other. At JRHT, you'll find a workplace where you can be yourself, feel part of something bigger, and do work that means something. Description Manage and recover former tenant arrears, including rent, service charges and rechargeable repairs. Negotiate affordable repayment plans and maintain regular contact with former residents. Trace former tenants using appropriate methods to maximise debt recovery. Prepare cases for legal action and support debt recovery through court processes where necessary. Work closely with Housing Officers and Money & Benefit Advisors to improve collection rates. Provide advice and signpost residents to internal and external support services. Maintain accurate records and customer information on housing management systems. Monitor arrears performance and ensure compliance with policies, procedures and data protection requirements. Profile Experience in housing income management, arrears recovery or debt collection. Strong communication and negotiation skills, with the ability to manage difficult conversations professionally and empathetically. Knowledge of social housing legislation, tenancy agreements and debt recovery processes. Experience preparing cases for legal action, including court proceedings and County Court Judgements (CCJs). Ability to build positive relationships with residents, colleagues and external agencies. Strong organisational skills with the ability to prioritise workloads and meet deadlines. Excellent attention to detail and experience maintaining accurate records and customer data. A proactive and solution-focused approach, with a genuine commitment to supporting residents while maximising income recovery Job Offer £31,000 Salary Agile & flexible working model Excellent Pension Scheme with a 6% employer contribution, plus Death in Service. 33 days paid holiday including bank holidays with the option to buy or sell more. Wellbeing Hub, face-to-face counselling, access to staff network groups and an Employee Support Programme offering confidential support 24/7, 365 days a year. Cost of living support with discounts and vouchers with 800+ retailers, utility services and supermarkets via the Rewards Portal. Emergency Leave, Carers Leave and enhanced new-parent and adoption pay. Health Care Cash Plan and gym membership discounts. Free on-site parking, Season ticket Travel Loan and a Cycle To Work Scheme.

Income Recovery Officer Location: Hornchurch, Essex (Hybrid - 1 day office / 4 days WFH) Hourly Rate: £19 per hour PAYE or £24.74 per hour Umbrella Duration: 3-month contract (with scope for extension thereafter) The Opportunity We're currently supporting our public sector client in recruiting an experienced Income Recovery Officer to join their busy Housing Team. This is a fantastic opportunity to play a key role in maximising rental income, reducing arrears, and supporting tenants in sustaining their tenancies within a supportive and forward-thinking local authority. With a flexible hybrid model (just 1 day per week in the office), this role offers a great balance of autonomy and collaboration. The Role As an Income Recovery Officer, you will be responsible for managing a caseload of rent accounts and taking appropriate action to recover outstanding debt, including legal action where required. You will act as a key point of contact between tenants, the Council, and external partners, helping to deliver a professional, efficient, and customer-focused income recovery service. Key Responsibilities Manage rent arrears cases from early intervention through to legal action Maximise rent collection and minimise arrears across housing stock Prepare legal documentation and attend court hearings as required Conduct tenant interviews, correspondence, and home visits Provide advice and support to tenants to help sustain tenancies Refer vulnerable tenants to relevant support services (e.g. welfare, debt advice) Work closely with internal teams (e.g. Housing, ASB, Benefits) to deliver joined-up solutions Monitor accounts, analyse arrears trends, and take appropriate action Maintain accurate records and case management systems Contribute to continuous improvement within the Income Recovery Team About You We're looking for someone who can confidently manage a challenging caseload while maintaining a customer-focused and empathetic approach. Essential Experience Proven experience in rent income management or housing income recovery Strong background in debt recovery, including legal processes and court attendance Experience managing complex casework Confident dealing directly with the public Knowledge & Skills Good understanding of: Rent arrears recovery processes Legal notices and court procedures Landlord & tenant law (ideally within a local authority setting) Knowledge of welfare benefits, debt advice, or tenancy sustainment (desirable) Strong communication and negotiation skills Excellent organisational skills and ability to manage your own workload Competent with IT systems and databases Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Marks Consulting Partners are currently looking for an Income Officer to work with one of our Housing Association clients in London. What the Job Will be doing Managing a caseload of current and former tenant rent accounts, ensuring income is maximised and arrears are minimised Monitoring rent accounts and taking early intervention action to prevent arrears from escalating Contacting residents through telephone calls, home visits, letters, emails and interviews to recover outstanding debt Negotiating realistic repayment arrangements and monitoring ongoing compliance Preparing and progressing arrears cases for legal action where appropriate Managing garage rent accounts and associated arrears recovery activity Providing residents with advice and support relating to rent payments, budgeting, debt management and welfare benefits Assisting residents with Universal Credit, Housing Benefit, Discretionary Housing Payments and other financial support schemes Identifying vulnerable residents and working with support agencies to sustain tenancies and prevent evictions Conducting home visits and delivering a resident-focused service that promotes positive outcomes Working collaboratively with Housing Officers, Customer Service teams and external agencies to resolve complex cases Meeting income collection targets and contributing to service improvement initiatives Ensuring all activity complies with housing legislation, data protection requirements and organisational policies What You Will Need Experience of rent arrears recovery within a Housing Association, Local Authority or TMO environment Experience managing a caseload and achieving collection targets Strong negotiation skills and experience agreeing repayment arrangements with residents Knowledge of Universal Credit, Housing Benefit and financial inclusion principles Understanding of tenancy sustainment and social housing practices Experience conducting home visits and managing challenging conversations Knowledge of legal remedies available for debt recovery Excellent customer service and communication skills Ability to work independently and manage competing priorities effectively

Actual pro rata salary based on hours: 14,861 - 16,584 We're looking for a Legal Agreement Monitoring Officer to join our busy Planning Business Improvement Team, where you will work with officers and developers to secure contributions to address impacts from developments and enhance the environment. In this key role, you will help prepare legal agreements and ensure requirements are complied with. You will also manage the collection of contributions and monitoring fees and oversee how these funds are allocated. Responsibilities will include supporting the management of systems for tracking developer contributions and credit, providing clear and consistent advice to applicants and the public on monitoring matters, and monitoring site progress to ensure legal obligations and contributions are met on time. You will request and track payments from developers, managing non-compliance and supporting debt recovery if needed, maintain accurate records, assist with FOI requests, and provide data and help prepare reports including the Annual Monitoring Report. About You With practical and accurate financial skills, together with strong communication and negotiation skills, you will be a methodical and organised individual with a high level of attention to detail. You should be able to demonstrate your ability to work under pressure and to tight deadlines and will be able to prepare and talk through reports which may need to be presented orally and in writing. A knowledge of Planning, CIL and S106 legislation and developments is desirable. Closing Date: 21st July 2026 Interview Date: 30th July 2026 Why Join Us? We offer flexible working hours for most office-based roles, allowing for a healthy work-life balance. As part of our team, you will enjoy a range of employee benefits, including free onsite parking, employee discounts, a competitive holiday allowance, wellbeing initiatives, and the opportunity to join the Local Government Pension Scheme. You will be joining a progressive and supportive organisation that is committed to making a positive impact on the communities we serve. The Councils reserve the right to close any and all vacancies at any time if there is judged to be a sufficient number of applications received. South Norfolk and Broadland Councils are committed to promoting the welfare of children and vulnerable adults and all applicants must be willing to undergo appropriate checks for the position, including checks with past employers and the Disclosure and Barring Service.

Income Recovery Officer Location: Hornchurch, Essex (Hybrid - 1 day office / 4 days WFH) Hourly Rate: 19 per hour PAYE or 24.74 per hour Umbrella Duration: 3-month contract (with scope for extension thereafter) The Opportunity We're currently supporting our public sector client in recruiting an experienced Income Recovery Officer to join their busy Housing Team. This is a fantastic opportunity to play a key role in maximising rental income, reducing arrears, and supporting tenants in sustaining their tenancies within a supportive and forward-thinking local authority. With a flexible hybrid model (just 1 day per week in the office), this role offers a great balance of autonomy and collaboration. The Role As an Income Recovery Officer, you will be responsible for managing a caseload of rent accounts and taking appropriate action to recover outstanding debt, including legal action where required. You will act as a key point of contact between tenants, the Council, and external partners, helping to deliver a professional, efficient, and customer-focused income recovery service. Key Responsibilities Manage rent arrears cases from early intervention through to legal action Maximise rent collection and minimise arrears across housing stock Prepare legal documentation and attend court hearings as required Conduct tenant interviews, correspondence, and home visits Provide advice and support to tenants to help sustain tenancies Refer vulnerable tenants to relevant support services (e.g. welfare, debt advice) Work closely with internal teams (e.g. Housing, ASB, Benefits) to deliver joined-up solutions Monitor accounts, analyse arrears trends, and take appropriate action Maintain accurate records and case management systems Contribute to continuous improvement within the Income Recovery Team About You We're looking for someone who can confidently manage a challenging caseload while maintaining a customer-focused and empathetic approach. Essential Experience Proven experience in rent income management or housing income recovery Strong background in debt recovery, including legal processes and court attendance Experience managing complex casework Confident dealing directly with the public Knowledge & Skills Good understanding of: Rent arrears recovery processes Legal notices and court procedures Landlord & tenant law (ideally within a local authority setting) Knowledge of welfare benefits, debt advice, or tenancy sustainment (desirable) Strong communication and negotiation skills Excellent organisational skills and ability to manage your own workload Competent with IT systems and databases Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Credit Risk Manager Location: Huntingdon Job Type: Permanent, Full-Time The Opportunity Our client is a well-established and growing organisation operating within the fleet services sector. As part of their continued expansion, they are looking to appoint an experienced Credit Risk Manager to join their finance team, reporting directly to the Chief Financial Officer. This will be available on a hybrid basis, but suitable candidates must live within a commutable area. This is an excellent opportunity for a commercially minded credit professional who enjoys balancing risk management with customer relationship management and driving process improvements. Key Responsibilities Customer Onboarding & Credit Risk Review and approve new customer credit applications, ensuring all required documentation is complete. Assess customer risk and determine appropriate credit limits. Continuously improve onboarding processes and credit assessment methodologies. Regularly review existing credit facilities and customer payment performance. Identify potential credit risks early and recommend amendments to credit limits where appropriate. Produce weekly credit risk reports and management information for senior leadership. Credit Control & Debt Management Monitor aged debt and support collection activities where necessary. Provide recommendations on account escalation and recovery actions. Oversee the asset recovery/defleet process, ensuring accurate billing and timely collection. Support wider finance projects and continuous improvement initiatives. About You We're looking for someone who can combine strong analytical skills with excellent stakeholder management. Essential Skills & Experience Previous experience in a Credit Management or Credit Risk role. Strong Microsoft Excel skills, including lookups, pivot tables and data analysis. Excellent communication skills with the confidence to engage with customers and senior stakeholders. A proactive, hands-on approach and willingness to support the wider finance function. Desirable ACCA (qualified or studying), or another relevant finance qualification. Experience using Power BI or similar reporting tools. Knowledge of IFRS 9 provisioning and credit risk frameworks. What's on Offer Our client offers a competitive salary and a comprehensive benefits package, including: Private medical insurance Company pension Life assurance Health and wellbeing programme Additional annual leave Company events Free parking Casual dress Flu vaccinations Apply Now If you're an experienced Credit Risk professional looking for your next challenge within a growing organisation, we'd love to hear from you. Please apply today or contact us for a confidential discussion. INDFIN

Our client is looking for a Chargers Advisor for Housing for a temporary 3-month contract to support the Housing Income department with the delivery of the service charging process to tenants and leaseholders. Responsibilities will include: Service charge administration-related complaints and queries from customers, ensuring that the customer experience is positive, professional and compliant, within set timescales Support the annual rent and service charge setting process to ensure that estimates and actuals are comprehensive and accurate With support and direction from Officers and Managers, you will be responsible for the collection and enforcement of former tenant charges and housing debts, including write-off proposals where required Analyse data and ensure charges are accurately applied to accounts and invoiced Support investigations resulting from appeals, complaints, and enquiries and in the event of legal challenge, Judicial Review or Ombudsman Enquiry Requirements: Experience of working in a financial, accounting, or income service Knowledge and experience of using and interpreting data and customer accounts to provide advice Knowledge of housing legislation or debt recovery This is a Hybrid role, ideally working from home 3 days with 2 days in the office

We are working in partnership with a large and well-established Housing Association in Bristol who are looking to appoint an experienced Income Officer to join their growing team on a permanent basis. This is an excellent opportunity for an income professional with a background in social housing to join an organisation that genuinely invests in its people and offers a flexible hybrid working environment. The RoleYou will be responsible for managing a designated income patch, ensuring rental income is maximised whilst providing a supportive and customer-focused service to residents. Working closely with Housing Officers and external agencies, you will take ownership of arrears cases from early intervention through to legal action where required. Key responsibilities of an Income Officer: Managing rent arrears and reducing debt across a designated patch Contacting tenants to prevent arrears and agree sustainable repayment plans Providing advice around welfare benefits, budgeting and financial inclusion Serving notices and progressing cases through the legal process when necessary Preparing court documentation and representing the organisation at hearings where required Working collaboratively with internal teams and external support agencies to sustain tenancies Maintaining accurate records and ensuring compliance with housing legislation and policy To be successful in this role, you will have: Previous experience working within an Income Officer, Rent Recovery Officer or Housing Officer role Strong knowledge of rent arrears recovery and income management within social housing Experience managing cases through the full arrears process, including legal action and court preparation Excellent communication and negotiation skills Knowledge of welfare benefits and tenancy sustainment practices A customer-focused approach with the ability to balance support and enforcement Benefits of his Income Officer role: Hybrid working model Generous annual leave entitlement plus bank holidays Additional wellbeing days Excellent pension scheme Life assurance cover Employee assistance programme Health and wellbeing support Ongoing training and professional development Enhanced family-friendly policies Flexible working options Opportunities for career progression within a large housing organisation If this Income Officer role is of interest, please apply or contact (url removed)

Job Title: Billing and Recovery Officer Working Hours: 37 hours per week Location: North Northamptonshire (Ideally Hybrid or can offer fully Remote) Pay Rate: 24.20 p/hr (umbrella) Assignment Duration: 3 months temporary About the Role: Join our dynamic team in North Northamptonshire as a Billing and Recovery Officer. You'll play a key role in ensuring accurate billing and efficient recovery of outstanding payments. This role offers the flexibility of hybrid or remote working, making it ideal for professionals seeking work-life balance. Key Responsibilities: Issue invoices and monitor payments for council services. Proactively manage and recover outstanding debts. Liaise with customers to resolve billing queries professionally and efficiently. Maintain accurate records and ensure compliance with financial regulations. Support continuous improvement initiatives within the billing and recovery process. About You: Experience in billing, debt recovery, or a similar financial role. Must have experience working in a housing association or council Strong attention to detail and organisational abilities. Proficiency in using financial systems, academy and Microsoft Office tools. Self-motivated with the ability to work independently and as part of a team. If you are interested in this position AND meet the requirements, APPLY NOW!

About the role You will be responsible for collecting debt for the Council. The main purpose of the role: Assist the Debt Recovery Officer with the collection of outstanding debt. Specific duties and responsibilities The postholder will provide the duties below in relation to three main areas namely, Local Taxation, Housing Benefits Overpayments and Sundry Debt Recovery. Progress through the grade for the bar (25) will be based on sufficient knowledge of each area. The duties are: Control and reconciliation of the system. Provide assistance, advice and training (as required). Pursue the recovery of debts due in accordance with agreed procedures (Corporate Debt Policy). Responsible for responding to all customer enquiries, whether by email, phone or in person at reception and negotiating appropriate repayment arrangements. Responsible for working with external partner debt collection agency, ensuring prompt referral on ongoing liaison including Attachment of Earnings. Managing direct debits. Experience Has worked in a Local Government Environment.At least 1 year in Debt Management/Recovery. Has accounts receivable experience within a large multi-functional organisation. A working knowledge of CIVICA Financials.Dealing with Debt Recovery Agents/Solicitors. Debt Recovery Assistant Debt Recovery Assistant Debt Recovery Assistant Debt Recovery Assistant

Are you an ambitious individual looking to make your mark as a Collections Advisor? Our client, a leading provider of debt litigation and recovery services, is on the hunt for talented Case Managers to join their Collections and Customer Support Teams. This is your chance to be part of a dynamic firm that collaborates with some of the biggest names in the financial industry. This role offers an annual salary between 25,800. You'll enjoy a range of perks, including 25 days of holiday and a hybrid working model. Plus, there's a competitive bonus structure to reward your hard work. Our client is a top player in the debt litigation and recovery sector, partnering with major financial industry names. They pride themselves on delivering professional and fair debt recovery services, ensuring customer satisfaction and compliance. As a Collections Advisor, you'll be responsible for: Managing case files and ensuring their progression. Negotiating repayment terms and settlement options. Handling your own portfolio with a focus on fair customer outcomes. Making challenging decisions and escalating cases through the legal process. Acting as the first point of contact for incoming customer calls. Package and Benefits: The Collections Advisor role comes with a comprehensive package: Annual salary of 25,800 Office hours Mon - Fri 25 days of holiday, and no work on Bank Holidays. Hybrid working arrangement. Medicash health benefits. Competitive bonus structure. Birthday lunches and summer/Christmas parties. Free parking. The ideal Collections Advisor should have: Experience in the debt recovery industry or a contact centre. Excellent communication skills and a clear telephone manner. The ability to set priorities and work independently. Self-motivation, enthusiasm, and a conscientious approach. Availability to work 37.5 hours per week, Monday to Friday, with a mix of home and office-based work. If you're interested in roles such as Debt Recovery Specialist, Customer Service Advisor, Case Manager, Collections Officer, or Contact Centre Agent, this Collections Advisor position could be the perfect fit for you. If you're ready to take on the challenge and grow your career as a Collections Advisor, this is the opportunity you've been waiting for. Apply now and become part of a leading firm in the debt recovery industry.