Finance Systems Lead London (Hybrid) Up to £90,000 + Package Môrwell Talent Solutions is delighted to be partnering with a leading developer and operator of data centre campuses across Europe to appoint a Finance Systems Lead. This is a rare opportunity to take ownership of a complex finance technology landscape and drive the next generation of automation, reporting, ERP enhancement and AI-enabled transformation across a rapidly growing international business. Working closely with the Finance Director and CFO, you'll act as a key partner to the finance leadership team, ensuring systems, processes and technology continue to support the evolving needs of a sophisticated finance function. This role offers a unique blend of finance, systems, transformation and business partnering responsibilities. This is not a traditional finance role, but it does require a strong understanding of finance and accounting processes. We're particularly interested in speaking with qualified accountants and finance professionals who have developed expertise in finance systems, ERP platforms, transformation projects or technology-enabled process improvement. It's a strategic position for someone who combines finance expertise with systems leadership, project delivery and a passion for leveraging technology to create smarter, faster and more scalable ways of working. The Opportunity You'll become the bridge between Finance, Technology and Business Operations, owning the roadmap for finance systems across a dynamic, high-growth organisation. From ERP optimisation and automation initiatives to AI-driven process improvements and advanced analytics, you'll be responsible for turning ideas into reality while ensuring finance remains efficient, controlled and future-ready. Working closely with senior leadership, you'll lead multiple transformation programmes simultaneously and play a pivotal role in shaping how finance operates within one of the world's fastest-growing infrastructure sectors. What You'll Be Doing Own the Finance Technology Ecosystem Act as the subject matter expert for finance systems and process improvement. Drive enhancements, integrations and optimisation across ERP and finance platforms. Ensure systems are scalable, secure and capable of supporting future growth. Champion best practice in governance, controls and data integrity. Lead AI & Automation Initiatives Identify opportunities to leverage AI, automation and emerging technologies across finance operations. Partner with stakeholders to redesign processes and eliminate manual effort. Deliver smarter reporting, forecasting and decision-support capabilities. Drive innovation that enhances productivity, accuracy and business performance. Deliver Strategic Transformation Projects Lead end-to-end implementation and transformation projects from requirements gathering through to deployment and adoption. Manage multiple workstreams, vendors and stakeholders simultaneously. Drive testing, change management, training and successful business adoption. Balance innovation, pace and control in a fast-moving environment. Enable Better Business Decisions Enhance reporting, analytics and self-service insight capabilities. Develop dashboards and performance metrics that support commercial decision-making. Improve the quality, accessibility and value of finance data across the organisation. Partner with Senior Finance Leadership Work closely with the Finance Director and CFO to align finance systems strategy with wider business objectives. Act as a trusted advisor on finance process improvement, reporting capabilities and technology investment decisions. Support the ongoing evolution of the finance function through systems optimisation, automation and innovation. Translate finance requirements into scalable technology solutions that drive operational excellence. About You You'll likely bring a combination of: A finance or accountancy background, ideally supported by a professional qualification (ACA, ACCA, CIMA or equivalent) or significant relevant experience. Experience within Finance, Accounting, ERP Systems, Finance Transformation or Financial Systems leadership. A proven track record delivering ERP, finance systems or digital transformation projects. Practical experience with Yardi Voyager or a comparable ERP platform. Strong project management and stakeholder engagement skills. Experience implementing automation, workflow improvements or AI-enabled solutions. The ability to translate business requirements into practical technology solutions. Confidence working closely with CFOs, Finance Directors, senior finance leaders, IT teams and third-party vendors. Experience with Power BI or similar reporting and analytics tools would be advantageous. Most importantly, you'll be someone who enjoys solving complex problems, challenging traditional processes and using technology to create meaningful business impact. Why Join? Shape the future of finance technology within a rapidly expanding global organisation. Play a key role in the company's AI and automation journey. Lead high-profile transformation programmes with executive-level visibility. Join a business operating at the heart of the digital infrastructure revolution. Enjoy flexible hybrid working from either South Wales or London. Up to £90,000 basic salary plus annual performance bonus. Private healthcare. 4x annual salary life assurance. Excellent pension scheme with just a 1% employee contribution and a 7% employer contribution. 25 days annual leave plus all bank holidays. Exposure to cutting-edge technologies, large-scale international projects and significant career progression opportunities. Work within a collaborative, high-performing environment that values innovation, continuous improvement and professional growth. Apply Now If you're excited by the opportunity to combine Finance, Systems, AI and Transformation into one influential role, we'd love to hear from you. To find out more, please contact Môrwell Talent Solutions for a confidential discussion.
Jul 04, 2026
Full time
Finance Systems Lead London (Hybrid) Up to £90,000 + Package Môrwell Talent Solutions is delighted to be partnering with a leading developer and operator of data centre campuses across Europe to appoint a Finance Systems Lead. This is a rare opportunity to take ownership of a complex finance technology landscape and drive the next generation of automation, reporting, ERP enhancement and AI-enabled transformation across a rapidly growing international business. Working closely with the Finance Director and CFO, you'll act as a key partner to the finance leadership team, ensuring systems, processes and technology continue to support the evolving needs of a sophisticated finance function. This role offers a unique blend of finance, systems, transformation and business partnering responsibilities. This is not a traditional finance role, but it does require a strong understanding of finance and accounting processes. We're particularly interested in speaking with qualified accountants and finance professionals who have developed expertise in finance systems, ERP platforms, transformation projects or technology-enabled process improvement. It's a strategic position for someone who combines finance expertise with systems leadership, project delivery and a passion for leveraging technology to create smarter, faster and more scalable ways of working. The Opportunity You'll become the bridge between Finance, Technology and Business Operations, owning the roadmap for finance systems across a dynamic, high-growth organisation. From ERP optimisation and automation initiatives to AI-driven process improvements and advanced analytics, you'll be responsible for turning ideas into reality while ensuring finance remains efficient, controlled and future-ready. Working closely with senior leadership, you'll lead multiple transformation programmes simultaneously and play a pivotal role in shaping how finance operates within one of the world's fastest-growing infrastructure sectors. What You'll Be Doing Own the Finance Technology Ecosystem Act as the subject matter expert for finance systems and process improvement. Drive enhancements, integrations and optimisation across ERP and finance platforms. Ensure systems are scalable, secure and capable of supporting future growth. Champion best practice in governance, controls and data integrity. Lead AI & Automation Initiatives Identify opportunities to leverage AI, automation and emerging technologies across finance operations. Partner with stakeholders to redesign processes and eliminate manual effort. Deliver smarter reporting, forecasting and decision-support capabilities. Drive innovation that enhances productivity, accuracy and business performance. Deliver Strategic Transformation Projects Lead end-to-end implementation and transformation projects from requirements gathering through to deployment and adoption. Manage multiple workstreams, vendors and stakeholders simultaneously. Drive testing, change management, training and successful business adoption. Balance innovation, pace and control in a fast-moving environment. Enable Better Business Decisions Enhance reporting, analytics and self-service insight capabilities. Develop dashboards and performance metrics that support commercial decision-making. Improve the quality, accessibility and value of finance data across the organisation. Partner with Senior Finance Leadership Work closely with the Finance Director and CFO to align finance systems strategy with wider business objectives. Act as a trusted advisor on finance process improvement, reporting capabilities and technology investment decisions. Support the ongoing evolution of the finance function through systems optimisation, automation and innovation. Translate finance requirements into scalable technology solutions that drive operational excellence. About You You'll likely bring a combination of: A finance or accountancy background, ideally supported by a professional qualification (ACA, ACCA, CIMA or equivalent) or significant relevant experience. Experience within Finance, Accounting, ERP Systems, Finance Transformation or Financial Systems leadership. A proven track record delivering ERP, finance systems or digital transformation projects. Practical experience with Yardi Voyager or a comparable ERP platform. Strong project management and stakeholder engagement skills. Experience implementing automation, workflow improvements or AI-enabled solutions. The ability to translate business requirements into practical technology solutions. Confidence working closely with CFOs, Finance Directors, senior finance leaders, IT teams and third-party vendors. Experience with Power BI or similar reporting and analytics tools would be advantageous. Most importantly, you'll be someone who enjoys solving complex problems, challenging traditional processes and using technology to create meaningful business impact. Why Join? Shape the future of finance technology within a rapidly expanding global organisation. Play a key role in the company's AI and automation journey. Lead high-profile transformation programmes with executive-level visibility. Join a business operating at the heart of the digital infrastructure revolution. Enjoy flexible hybrid working from either South Wales or London. Up to £90,000 basic salary plus annual performance bonus. Private healthcare. 4x annual salary life assurance. Excellent pension scheme with just a 1% employee contribution and a 7% employer contribution. 25 days annual leave plus all bank holidays. Exposure to cutting-edge technologies, large-scale international projects and significant career progression opportunities. Work within a collaborative, high-performing environment that values innovation, continuous improvement and professional growth. Apply Now If you're excited by the opportunity to combine Finance, Systems, AI and Transformation into one influential role, we'd love to hear from you. To find out more, please contact Môrwell Talent Solutions for a confidential discussion.
Finance Systems Lead South Wales (Hybrid) Up to £90,000 + Package Môrwell Talent Solutions is delighted to be partnering with a leading developer and operator of data centre campuses across Europe to appoint a Finance Systems Lead. This is a rare opportunity to take ownership of a complex finance technology landscape and drive the next generation of automation, reporting, ERP enhancement and AI-enabled transformation across a rapidly growing international business. Working closely with the Finance Director and CFO, you'll act as a key partner to the finance leadership team, ensuring systems, processes and technology continue to support the evolving needs of a sophisticated finance function. This role offers a unique blend of finance, systems, transformation and business partnering responsibilities. This is not a traditional finance role, but it does require a strong understanding of finance and accounting processes. We're particularly interested in speaking with qualified accountants and finance professionals who have developed expertise in finance systems, ERP platforms, transformation projects or technology-enabled process improvement. It's a strategic position for someone who combines finance expertise with systems leadership, project delivery and a passion for leveraging technology to create smarter, faster and more scalable ways of working. The Opportunity You'll become the bridge between Finance, Technology and Business Operations, owning the roadmap for finance systems across a dynamic, high-growth organisation. From ERP optimisation and automation initiatives to AI-driven process improvements and advanced analytics, you'll be responsible for turning ideas into reality while ensuring finance remains efficient, controlled and future-ready. Working closely with senior leadership, you'll lead multiple transformation programmes simultaneously and play a pivotal role in shaping how finance operates within one of the world's fastest-growing infrastructure sectors. What You'll Be Doing Own the Finance Technology Ecosystem Act as the subject matter expert for finance systems and process improvement. Drive enhancements, integrations and optimisation across ERP and finance platforms. Ensure systems are scalable, secure and capable of supporting future growth. Champion best practice in governance, controls and data integrity. Lead AI & Automation Initiatives Identify opportunities to leverage AI, automation and emerging technologies across finance operations. Partner with stakeholders to redesign processes and eliminate manual effort. Deliver smarter reporting, forecasting and decision-support capabilities. Drive innovation that enhances productivity, accuracy and business performance. Deliver Strategic Transformation Projects Lead end-to-end implementation and transformation projects from requirements gathering through to deployment and adoption. Manage multiple workstreams, vendors and stakeholders simultaneously. Drive testing, change management, training and successful business adoption. Balance innovation, pace and control in a fast-moving environment. Enable Better Business Decisions Enhance reporting, analytics and self-service insight capabilities. Develop dashboards and performance metrics that support commercial decision-making. Improve the quality, accessibility and value of finance data across the organisation. Partner with Senior Finance Leadership Work closely with the Finance Director and CFO to align finance systems strategy with wider business objectives. Act as a trusted advisor on finance process improvement, reporting capabilities and technology investment decisions. Support the ongoing evolution of the finance function through systems optimisation, automation and innovation. Translate finance requirements into scalable technology solutions that drive operational excellence. About You You'll likely bring a combination of: A finance or accountancy background, ideally supported by a professional qualification (ACA, ACCA, CIMA or equivalent) or significant relevant experience. Experience within Finance, Accounting, ERP Systems, Finance Transformation or Financial Systems leadership. A proven track record delivering ERP, finance systems or digital transformation projects. Practical experience with Yardi Voyager or a comparable ERP platform. Strong project management and stakeholder engagement skills. Experience implementing automation, workflow improvements or AI-enabled solutions. The ability to translate business requirements into practical technology solutions. Confidence working closely with CFOs, Finance Directors, senior finance leaders, IT teams and third-party vendors. Experience with Power BI or similar reporting and analytics tools would be advantageous. Most importantly, you'll be someone who enjoys solving complex problems, challenging traditional processes and using technology to create meaningful business impact. Why Join? Shape the future of finance technology within a rapidly expanding global organisation. Play a key role in the company's AI and automation journey. Lead high-profile transformation programmes with executive-level visibility. Join a business operating at the heart of the digital infrastructure revolution. Enjoy flexible hybrid working from either South Wales or London. Up to £90,000 basic salary plus annual performance bonus. Private healthcare. 4x annual salary life assurance. Excellent pension scheme with just a 1% employee contribution and a 7% employer contribution. 25 days annual leave plus all bank holidays. Exposure to cutting-edge technologies, large-scale international projects and significant career progression opportunities. Work within a collaborative, high-performing environment that values innovation, continuous improvement and professional growth. Apply Now If you're excited by the opportunity to combine Finance, Systems, AI and Transformation into one influential role, we'd love to hear from you. To find out more, please contact Môrwell Talent Solutions for a confidential discussion.
Jul 03, 2026
Full time
Finance Systems Lead South Wales (Hybrid) Up to £90,000 + Package Môrwell Talent Solutions is delighted to be partnering with a leading developer and operator of data centre campuses across Europe to appoint a Finance Systems Lead. This is a rare opportunity to take ownership of a complex finance technology landscape and drive the next generation of automation, reporting, ERP enhancement and AI-enabled transformation across a rapidly growing international business. Working closely with the Finance Director and CFO, you'll act as a key partner to the finance leadership team, ensuring systems, processes and technology continue to support the evolving needs of a sophisticated finance function. This role offers a unique blend of finance, systems, transformation and business partnering responsibilities. This is not a traditional finance role, but it does require a strong understanding of finance and accounting processes. We're particularly interested in speaking with qualified accountants and finance professionals who have developed expertise in finance systems, ERP platforms, transformation projects or technology-enabled process improvement. It's a strategic position for someone who combines finance expertise with systems leadership, project delivery and a passion for leveraging technology to create smarter, faster and more scalable ways of working. The Opportunity You'll become the bridge between Finance, Technology and Business Operations, owning the roadmap for finance systems across a dynamic, high-growth organisation. From ERP optimisation and automation initiatives to AI-driven process improvements and advanced analytics, you'll be responsible for turning ideas into reality while ensuring finance remains efficient, controlled and future-ready. Working closely with senior leadership, you'll lead multiple transformation programmes simultaneously and play a pivotal role in shaping how finance operates within one of the world's fastest-growing infrastructure sectors. What You'll Be Doing Own the Finance Technology Ecosystem Act as the subject matter expert for finance systems and process improvement. Drive enhancements, integrations and optimisation across ERP and finance platforms. Ensure systems are scalable, secure and capable of supporting future growth. Champion best practice in governance, controls and data integrity. Lead AI & Automation Initiatives Identify opportunities to leverage AI, automation and emerging technologies across finance operations. Partner with stakeholders to redesign processes and eliminate manual effort. Deliver smarter reporting, forecasting and decision-support capabilities. Drive innovation that enhances productivity, accuracy and business performance. Deliver Strategic Transformation Projects Lead end-to-end implementation and transformation projects from requirements gathering through to deployment and adoption. Manage multiple workstreams, vendors and stakeholders simultaneously. Drive testing, change management, training and successful business adoption. Balance innovation, pace and control in a fast-moving environment. Enable Better Business Decisions Enhance reporting, analytics and self-service insight capabilities. Develop dashboards and performance metrics that support commercial decision-making. Improve the quality, accessibility and value of finance data across the organisation. Partner with Senior Finance Leadership Work closely with the Finance Director and CFO to align finance systems strategy with wider business objectives. Act as a trusted advisor on finance process improvement, reporting capabilities and technology investment decisions. Support the ongoing evolution of the finance function through systems optimisation, automation and innovation. Translate finance requirements into scalable technology solutions that drive operational excellence. About You You'll likely bring a combination of: A finance or accountancy background, ideally supported by a professional qualification (ACA, ACCA, CIMA or equivalent) or significant relevant experience. Experience within Finance, Accounting, ERP Systems, Finance Transformation or Financial Systems leadership. A proven track record delivering ERP, finance systems or digital transformation projects. Practical experience with Yardi Voyager or a comparable ERP platform. Strong project management and stakeholder engagement skills. Experience implementing automation, workflow improvements or AI-enabled solutions. The ability to translate business requirements into practical technology solutions. Confidence working closely with CFOs, Finance Directors, senior finance leaders, IT teams and third-party vendors. Experience with Power BI or similar reporting and analytics tools would be advantageous. Most importantly, you'll be someone who enjoys solving complex problems, challenging traditional processes and using technology to create meaningful business impact. Why Join? Shape the future of finance technology within a rapidly expanding global organisation. Play a key role in the company's AI and automation journey. Lead high-profile transformation programmes with executive-level visibility. Join a business operating at the heart of the digital infrastructure revolution. Enjoy flexible hybrid working from either South Wales or London. Up to £90,000 basic salary plus annual performance bonus. Private healthcare. 4x annual salary life assurance. Excellent pension scheme with just a 1% employee contribution and a 7% employer contribution. 25 days annual leave plus all bank holidays. Exposure to cutting-edge technologies, large-scale international projects and significant career progression opportunities. Work within a collaborative, high-performing environment that values innovation, continuous improvement and professional growth. Apply Now If you're excited by the opportunity to combine Finance, Systems, AI and Transformation into one influential role, we'd love to hear from you. To find out more, please contact Môrwell Talent Solutions for a confidential discussion.
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with more than 110,000 employees and revenue of 31.3 billion euros in 2025, and holds, alone or in partnership, global or regional leadership positions in its core markets. Safran undertakes research and development programs to maintain the environmental priorities of its R&T and Innovation roadmaps. What does the role look like? We're seeking a strategic and inspiring Divisional Human Resources Director to lead the people agenda across our Landing Systems Gloucester sites, supporting both Original Equipment Manufacturer (OEM) and Maintenance, Repair & Overhaul (MRO) businesses. This is a pivotal leadership role operating within two distinct business models, each with challenges and significant growth opportunities. The successful candidate will play a key role in shaping the organisation's future-driving transformation, building organisational capability, and enabling sustainable performance through people. The successful candidate will have demonstrable experience of working in regulated P&L driven environments, covering a range of HR functions alongside being a proven leader who has a high degree of emotional intelligence. What will your day-to-day responsibilities look like? Deliver and develop the people strategy aligned with business objectives. Lead organisational development, design and workforce planning. Promote collaboration and engagement across functions, divisions and Safran businesses. Operate and lead across dual operating models. Translate business challenges into impactful and timely HR solutions. Use people analytics to inform decisions. Strengthen leadership and management capability. Embed and deepen talent development approaches. Lead a high-performing HR team. Strengthen HR's strategic and operational impact. Build trusted senior relationships across SLS and Safran Maintain strong Trade Union engagement and dialogue. Ensure compliance and promote inclusion. What will you bring to the role? Essential skills: Significant demonstratable HR leadership experience across regulated or P&L driven business' Experience across differing business models (preferably to include Engineering &/or Manufacturing) Proven background in transformation and talent strategy. Desirable skills: Proven ability to engage & drive high performing teams Ability to be strategic and able to demonstrate commercial awareness when making decisions Excellent influencing skills at all levels Adaptable and resilient Commitment to integrity, collaboration and transparency Experience in unionised environments
Jun 29, 2026
Full time
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with more than 110,000 employees and revenue of 31.3 billion euros in 2025, and holds, alone or in partnership, global or regional leadership positions in its core markets. Safran undertakes research and development programs to maintain the environmental priorities of its R&T and Innovation roadmaps. What does the role look like? We're seeking a strategic and inspiring Divisional Human Resources Director to lead the people agenda across our Landing Systems Gloucester sites, supporting both Original Equipment Manufacturer (OEM) and Maintenance, Repair & Overhaul (MRO) businesses. This is a pivotal leadership role operating within two distinct business models, each with challenges and significant growth opportunities. The successful candidate will play a key role in shaping the organisation's future-driving transformation, building organisational capability, and enabling sustainable performance through people. The successful candidate will have demonstrable experience of working in regulated P&L driven environments, covering a range of HR functions alongside being a proven leader who has a high degree of emotional intelligence. What will your day-to-day responsibilities look like? Deliver and develop the people strategy aligned with business objectives. Lead organisational development, design and workforce planning. Promote collaboration and engagement across functions, divisions and Safran businesses. Operate and lead across dual operating models. Translate business challenges into impactful and timely HR solutions. Use people analytics to inform decisions. Strengthen leadership and management capability. Embed and deepen talent development approaches. Lead a high-performing HR team. Strengthen HR's strategic and operational impact. Build trusted senior relationships across SLS and Safran Maintain strong Trade Union engagement and dialogue. Ensure compliance and promote inclusion. What will you bring to the role? Essential skills: Significant demonstratable HR leadership experience across regulated or P&L driven business' Experience across differing business models (preferably to include Engineering &/or Manufacturing) Proven background in transformation and talent strategy. Desirable skills: Proven ability to engage & drive high performing teams Ability to be strategic and able to demonstrate commercial awareness when making decisions Excellent influencing skills at all levels Adaptable and resilient Commitment to integrity, collaboration and transparency Experience in unionised environments
Locations: London Boston Paris Chicago Madrid Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do As a Director - Cusomter Experience, BCG Vantage on our Topic Activation path within BCG's Marketing, Sales, and Pricing (MSP) Practice Area, you will be a key contributor towards the strategic agenda for the Customer Experience sector. You will grow and deploy a team of 4+ Customer Experience Sector experts to provide value added support to the business and be responsible for team's performance across all KPIs (case billability, quality, content creation, etc.). You will also take ownership for the team's development and career progression. Additionally, you will directly contribute to cases, proposals, client workshops based upon your own extensive experience in the domain. You will support SATT & Conferences, presenting expertise in meetings & conferences. BCG's Customer Experience consulting team help clients to transform their business at scale, driving cost-effective growth and life-time value through omnichannel and digital strategies. As a Senior Manager - BCG Vantage you will partner with consulting leadership to bring to market new consulting offers and provide case teams with the latest insight and tools to drive client impact. You'll serve as thought partner and subject matter expert to case teams and consulting leaders, helping to structure and solve complex issues. This is a diverse role that will see you engaged on a variety of product marketing, sales enablement, and expert consulting assignments. You'll conduct research to support offer development and go-to- market; build / deploy client diagnostics to scope customer experience innovations and improvements; and partner with consulting teams to contribute to proposals and client workshops. Success in this role requires a blend of analytical and creative skills. You'll need to be able to conduct quant and qual analyses to map customer journeys and assess the business impact of meeting customer needs. You'll also need to be adept at understanding market priorities and crafting product messaging to communicate our customer experience value proposition and impact. It also requires an entrepreneurial flair. With the advent of AI, customer experiences and expectations are evolving fast. So are our clients. You'll need to keep ahead of the latest innovations and work to constantly evolve BCG's CX perspectives, insights, and client diagnostics so that we can answer our clients' toughest questions. YOU'RE GOOD AT Deep expertise in customer experiences across online and offline touchpoints Developing customer-centric strategies that drive growth, cost efficiency, and lifetime value Conducting quant / qual research to understand customer needs and pain points Mapping customer journeys, identifying "moments of truth," & designing target experiences Scoping & implementing AI, automation, and digital solutions to transform customer engagement Building data-driven business cases to prioritize CX investments and innovations Communicating with clients and stakeholders, in a credible and confident way Working collaboratively and effectively in a group dynamic often virtual Proficient in agile ways of working Being flexible and bringing a curious and creative mindset Navigating complexity and ambiguity What You'll Bring 7+ years of consulting experience required; candidates with consulting experience preferred In lieu of consulting experience, 8+ years minimum industry experience required; 12-14+ years of industry experience strongly preferred Bachelor's Degree required (advanced degree preferred) Fluency in English (must have) Experience in any of the following sectors: telecom, retail, banking, insurance, or travel (preferred) Strong business acumen and problem-solving capabilities Strong written and verbal communication skills Who You'll Work With As a Director - Customer Experience , BCG Vantage on our Topic Activation path , you will collaborate with global topic leads and colleagues across BCG to bring expertise and capabilities t o the ser vice of our internal and external clients. Our team is made up of a diverse pool of BCG Vantage positions that allow us to pursue exciting, innovative BCG Vantage careers. Additional info BCG Vantage is a powerhouse of expertise, seamlessly embedded within Practice Areas and markets to drive extraordinary impact. It equips BCG case teams and clients with cutting-edge expertise, proprietary assets, actionable data, and transformative insights that empower our case teams and enable our clients to achieve their aspirations. With global experts across 20 Practices, covering more than 100 topics, sectors and offers, plus four focused geographic markets, BCG Vantage delivers unparalleled depth and breadth of insight & expertise. BCG Vantage consists of three career paths, each playing a crucial role in delivering value to clients, case teams and practice teams. Client Focus (Embedded Expertise) Integrates into client-facing teams to deliver direct client impact through expertise, know-how, and proprietary tools and assets Topic Activation (Sector Expertise with Proprietary Tool & Data Solutions) Combines deep domain insights with our know-how and proprietary assets to address targeted challenges directly with clients and project teams; co-creates insights on industry trends and functional topics, proprietary data and tools, and teams to codify IP that all enables BCG to deliver excellent business value with its clients Research (Practice Topic and Sector-Aligned Research and Insights) Delivers actionable research and insights tailored to the client project's needs; works with qualitative and quantitative data, conducts research and provides synthesized results from sources including commercial data, public and open source, company and industry research, macro-economic, commodities and trade data Total compensation for this role includes base salary, annual discretionary performance bonus, contributions to BCG's Profit Sharing and Retirement Fund (PSRF), and a market leading benefits package described below. We expect total annualized compensation for Chicago & Boston based employees to be approximately the following: Base salary of $174,100 Annual discretionary performance bonus between 0-30% 5% Profit Sharing Retirement Fund (PSRF) contribution, increasing to 10% after two years of service. Contributions are vested immediately and there is no waiting period At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Sep 24, 2025
Full time
Locations: London Boston Paris Chicago Madrid Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do As a Director - Cusomter Experience, BCG Vantage on our Topic Activation path within BCG's Marketing, Sales, and Pricing (MSP) Practice Area, you will be a key contributor towards the strategic agenda for the Customer Experience sector. You will grow and deploy a team of 4+ Customer Experience Sector experts to provide value added support to the business and be responsible for team's performance across all KPIs (case billability, quality, content creation, etc.). You will also take ownership for the team's development and career progression. Additionally, you will directly contribute to cases, proposals, client workshops based upon your own extensive experience in the domain. You will support SATT & Conferences, presenting expertise in meetings & conferences. BCG's Customer Experience consulting team help clients to transform their business at scale, driving cost-effective growth and life-time value through omnichannel and digital strategies. As a Senior Manager - BCG Vantage you will partner with consulting leadership to bring to market new consulting offers and provide case teams with the latest insight and tools to drive client impact. You'll serve as thought partner and subject matter expert to case teams and consulting leaders, helping to structure and solve complex issues. This is a diverse role that will see you engaged on a variety of product marketing, sales enablement, and expert consulting assignments. You'll conduct research to support offer development and go-to- market; build / deploy client diagnostics to scope customer experience innovations and improvements; and partner with consulting teams to contribute to proposals and client workshops. Success in this role requires a blend of analytical and creative skills. You'll need to be able to conduct quant and qual analyses to map customer journeys and assess the business impact of meeting customer needs. You'll also need to be adept at understanding market priorities and crafting product messaging to communicate our customer experience value proposition and impact. It also requires an entrepreneurial flair. With the advent of AI, customer experiences and expectations are evolving fast. So are our clients. You'll need to keep ahead of the latest innovations and work to constantly evolve BCG's CX perspectives, insights, and client diagnostics so that we can answer our clients' toughest questions. YOU'RE GOOD AT Deep expertise in customer experiences across online and offline touchpoints Developing customer-centric strategies that drive growth, cost efficiency, and lifetime value Conducting quant / qual research to understand customer needs and pain points Mapping customer journeys, identifying "moments of truth," & designing target experiences Scoping & implementing AI, automation, and digital solutions to transform customer engagement Building data-driven business cases to prioritize CX investments and innovations Communicating with clients and stakeholders, in a credible and confident way Working collaboratively and effectively in a group dynamic often virtual Proficient in agile ways of working Being flexible and bringing a curious and creative mindset Navigating complexity and ambiguity What You'll Bring 7+ years of consulting experience required; candidates with consulting experience preferred In lieu of consulting experience, 8+ years minimum industry experience required; 12-14+ years of industry experience strongly preferred Bachelor's Degree required (advanced degree preferred) Fluency in English (must have) Experience in any of the following sectors: telecom, retail, banking, insurance, or travel (preferred) Strong business acumen and problem-solving capabilities Strong written and verbal communication skills Who You'll Work With As a Director - Customer Experience , BCG Vantage on our Topic Activation path , you will collaborate with global topic leads and colleagues across BCG to bring expertise and capabilities t o the ser vice of our internal and external clients. Our team is made up of a diverse pool of BCG Vantage positions that allow us to pursue exciting, innovative BCG Vantage careers. Additional info BCG Vantage is a powerhouse of expertise, seamlessly embedded within Practice Areas and markets to drive extraordinary impact. It equips BCG case teams and clients with cutting-edge expertise, proprietary assets, actionable data, and transformative insights that empower our case teams and enable our clients to achieve their aspirations. With global experts across 20 Practices, covering more than 100 topics, sectors and offers, plus four focused geographic markets, BCG Vantage delivers unparalleled depth and breadth of insight & expertise. BCG Vantage consists of three career paths, each playing a crucial role in delivering value to clients, case teams and practice teams. Client Focus (Embedded Expertise) Integrates into client-facing teams to deliver direct client impact through expertise, know-how, and proprietary tools and assets Topic Activation (Sector Expertise with Proprietary Tool & Data Solutions) Combines deep domain insights with our know-how and proprietary assets to address targeted challenges directly with clients and project teams; co-creates insights on industry trends and functional topics, proprietary data and tools, and teams to codify IP that all enables BCG to deliver excellent business value with its clients Research (Practice Topic and Sector-Aligned Research and Insights) Delivers actionable research and insights tailored to the client project's needs; works with qualitative and quantitative data, conducts research and provides synthesized results from sources including commercial data, public and open source, company and industry research, macro-economic, commodities and trade data Total compensation for this role includes base salary, annual discretionary performance bonus, contributions to BCG's Profit Sharing and Retirement Fund (PSRF), and a market leading benefits package described below. We expect total annualized compensation for Chicago & Boston based employees to be approximately the following: Base salary of $174,100 Annual discretionary performance bonus between 0-30% 5% Profit Sharing Retirement Fund (PSRF) contribution, increasing to 10% after two years of service. Contributions are vested immediately and there is no waiting period At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.