5 jobs found

Multi Trades Recruitment is looking for a reliable and organised Customer Care Advisor / Planner to join a busy Facilities Management team. This is a fast-paced role supporting planning and customer service operations, handling customer enquiries while coordinating engineers and operatives to ensure works are delivered efficiently and in line with service level agreements. About the Role: You will act as a key point of contact for customers, managing enquiries via phone, email, and internal systems, while planning and scheduling works for operatives. Key Responsibilities: Handle incoming calls, emails, and portal requests from customers Book and confirm appointments using internal systems (Castleton Maintain) Raise, update and close support tickets via CAFM systems Plan and schedule works for operatives and engineers Manage and update diaries to ensure efficient workflow Monitor and ensure SLAs are met Investigate and resolve customer queries and complaints Arrange follow-on appointments where required Maintain accurate customer records and databases Liaise with site teams, engineers, and stakeholders Carry out customer satisfaction surveys Manage shared inboxes and general administrative duties Support training of new team members where required About You: Essential Skills: Excellent organisational and time management skills Strong customer service and communication skills Ability to work in a fast-paced environment Confident using IT systems including Microsoft Office Professional and reliable approach to work Ability to work independently and as part of a team Desirable Experience: Experience in planning or scheduling roles Experience within Facilities Management or Responsive Repairs Familiarity with CAFM systems (e.g. Castleton Maintain) Understanding of local government, housing associations or service contracts Other Requirements: Full UK driving licence (preferred) Personal Attributes: Self-motivated and proactive Flexible and adaptable Strong communicator Well presented and professional Reliable and team-oriented This is a great opportunity to join a structured and supportive environment with strong progression potential. Please apply with your CV to be considered. INDTEMP

Repairs Planner / Scheduler - Social Housing Repairs & Maintenance Full-Time, temporary 3-6 months Based in Kingston 13- 14.50 per hour, 40 hour week Are you an experienced Planner and Customer Service Provider? If so, we may be able to help you! We are working with a leading, UK contractor to find an experienced and proactive Repairs Planner / Scheduler to join their team, working on repairs and maintenance within social housing. This roles is a full time, temporary position, based in Kingston. For this role, you must have experience as a Planner / Scheduler working on a Social Housing contract, either for a main contractor or RSL (Social Landlord), along with excellent time management and communication skills. You will also have experience of using a repairs and maintenance software. Planner / Scheduler Responsibilities: Managing calls on system Managing operatives diaries General administration Planning repairs and maintenance requests to the relevant operative Ensure trade skill sets and location parameters are working effectively Liaising with operatives, tenants and the Client Document Control - Ensure worksheets are received and checked Work towards individual and client KPI's Deal with council and private housing contracts, planning and scheduling routine, essential and emergency property maintenance works Tracking and monitoring to completion Liaison with in-house and 3rd party engineers and tradesmen and council operatives to plan appointments, materials and logistics and reorganising of schedules Organisation of external supply companies Ensuring all trades are readied and present on-site and works completed in-line with committed client completion dates Be able to work in a fast paced demanding role with constant collaboration with key stakeholders, clients, councils, housing agents, suppliers and trades For your chance of securing this fantastic role please apply online now, or call Meg on (phone number removed) for more information.

Repairs Planner Scheduler Swadlincote - Office based 16.90 - 18.86 Umbrella Temporary ongoing contract/ Temporary to permanent Do you have experience in planning/scheduling engineers? Sellick Partnership Ltd are currently recruiting for an experienced despatcher who will join our East Midlands based client on an initial temporary basis, with the potential for a permanent contract Daily duties of the Repairs and Maintenance Planner consists of: Utilising databases and CRM to scheduling works for tradespeople such as Gas Engineers, Joiners, Plumbers, Electricians and other Construction professionals Understanding Construction skillsets and geographical locations to effectively book works for residents Following up repairs raised by customers and jobs that have multiple visits, previous cancellations and no access Supporting the delivery of an excellent customer care service Responding to emergency property repairs in a calm manner Dealing with property maintenance complaints and referring to wider team Essential requirements of the Repairs and Maintenance Planner: Planning/Scheduling tradespeople in a Construction/NHS/New Build or Social Housing setting Used CRM systems and MS Office packages Experience dealing with reports and claims of Damp and Mould (Desired) If you believe that you are well suited towards the role of the Repairs and Maintenance Planner then please apply now, for more information please contact Ebony Simpson at the Sellick Partnership Derby office Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.

Job Title: Trades Scheduler Location: Rochester ME1 Work Pattern: 35 hours per week Contract: Temp Ongoing Our client is looking for a Trade Scheduler to join a busy Property Services team. This is an excellent opportunity for someone with strong scheduling, customer service and administrative experience to play a key role in ensuring maintenance works are delivered efficiently and within agreed service standards. As a Trade Scheduler, you will be responsible for planning and coordinating the workload of trade operatives, ensuring appointments are scheduled effectively and completed within target timescales. You will act as a key point of contact for customers and operatives, helping to maximise productivity, minimise downtime and deliver an excellent customer experience. Key responsibilities: Schedule and manage operatives' diaries, ensuring appointments are attended as planned. Liaise with customers and operatives to arrange and reschedule appointments where necessary. Monitor outstanding jobs and proactively manage workloads to prevent overdue repairs. Prioritise emergency and urgent works in line with service requirements. Allocate work to the most appropriate trade operative to maximise first-time fix rates. Ensure operatives have the necessary materials and information to complete works efficiently. Plan appointments to minimise travel time and maximise productivity. Work closely with supervisors, managers and operational teams to achieve performance targets. Monitor job completion quality and punctuality, escalating performance concerns where required. Maintain accurate records and update the contract management system in a timely manner. Process subcontractor completion reports and manage future appointment scheduling. Essential Criteria Previous experience in a scheduling, planning, workforce coordination or repairs administration role. Experience working within social housing, property maintenance, facilities management or a similar environment is highly desirable. Strong organisational skills with the ability to manage multiple priorities. Excellent customer service and communication skills. Good attention to detail and accurate data entry skills. Proficient in Microsoft Office, including Word and Excel. Ability to work effectively both independently and as part of a team. Comfortable working in a fast-paced environment and meeting performance targets. If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Lewis at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)

Planner Administrator Location : Paisley, Renfrewshire (Office-Based, No Remote Working) Type : Permanent Salary : £24,500.00 - £30,000.00 per annum (DOE) Pension : Government Stakeholder Company Overview Consilium Contracting Services Ltd is a fast-paced, 24/7 multi-trade contracting business headquartered in Paisley. Operating primarily within the public sector, they specialize in social housing projects for Housing Associations and Councils. Managing over 2,500 jobs each month, the company handles a variety of tasks, from small repairs to large-scale works such as voids, WC upgrades, and medical adaptations. Maintaining KPIs is critical to their operations. Role Overview As a Planner Administrator (Scheduler), you will play a key role in scheduling and planning tradespeople for social housing projects while ensuring accurate documentation and compliance with KPIs. Key Responsibilities Job Management and Scheduling: Use the simPRO job management system to record, manage, and track all tasks. Schedule and assign the correct tradesperson to each job, ensuring operatives' diaries are accurately populated. Understand the time required for various multi-trade jobs to plan effectively. Job Validation and Documentation: Verify and validate all completed jobs, ensuring necessary photographs, paperwork, and documentation are recorded. Address and resolve errors in customers' Schedule of Rates (SoRs). Material Management: Manage and order materials for engineers, avoiding duplication of orders and ensuring proper tracking of items. Performance Monitoring: Identify concerns related to job quality, time management, or resource availability. Act as the "eyes and ears" for the Contracts Manager, flagging potential challenges. Reporting and KPI Management: Prepare statistical reports for the Contracts Manager and customers. Manage and validate the accuracy of monthly KPI reports. System Maintenance and Administrative Tasks: Maintain and update simPRO with diligence and accuracy. Demonstrate proficiency in Microsoft Office, particularly Outlook and Excel. Additional Responsibilities: Provide out-of-hours call-handling support on a rota basis. Key Skills and Attributes Strong organizational and time management skills. Ability to work effectively under pressure in a fast-paced environment. Positive, flexible, and self-motivated attitude. Excellent attention to detail and problem-solving capabilities. Benefits Competitive salary (£24,500.00 - £30,000.00 DOE). Government Stakeholder Pension. A dynamic and supportive team environment. If you thrive in a fast-paced environment and have the skills to manage and schedule multi-trade operations efficiently, apply now to join the team! Please note: Applications will only be considered from candidates who meet the specific experience criteria outlined below. If you do not have the relevant experience, we kindly ask that you do not apply for this role