20 jobs found

Competitive Salary Derby - Hybrid Contract We are partnering with a leading technology and managed services organisation that is continuing to invest heavily in its ServiceNow platform and digital transformation capabilities. As part of this growth, they are looking to appoint an experienced ServiceNow Developer on a contract basis, to play a key role in designing, developing, and enhancing enterprise-scale ServiceNow solutions. This is an excellent opportunity to join a business delivering complex operational and customer-facing services across a variety of sectors. The successful candidate will work on challenging projects spanning service management, customer operations, field services, asset management, workflow automation, and platform integrations. Required Skills & Experience Extensive hands-on ServiceNow development and configuration experience Experience delivering solutions across multiple ServiceNow modules, including: IT Service Management (ITSM) Customer Service Management (CSM) Field Service Management (FSM) Enterprise Asset Management (EAM) Strategic Portfolio Management (SPM) Strong JavaScript development skills within the ServiceNow platform Proven experience with: Glide API Flow Designer IntegrationHub REST APIs JSON and XML payloads Import Sets and Transform Maps Service Portal and UI Builder Workspace development Notifications and email scripting Experience designing scalable workflows and automation solutions Good understanding of ITIL processes and service management best practices Experience integrating ServiceNow with external platforms and third-party systems Strong troubleshooting and problem-solving capabilities Excellent communication and stakeholder management skills Previous customer-facing experience Essential Certifications Applicants must hold: ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) If you have the experience we are looking for and you think you will succeed within this industry and role, apply today.

Job Opportunity: ServiceNow Business Analyst - Modern Workplace Location: Leeds or Edinburgh (2 days per week onsite) Contract: 12 months Rate: 550 per day (umbrella) Why This Role Matters: Join our client's Service Transformation Lab (STL) and play a key role in revolutionizing the Modern Workplace Platform! Your efforts will simplify colleague technology experiences, enhance Service Catalogue journeys, improve the Employee Centre, and modernize workflows. STL operates through SAFe-aligned feature teams, driving investment-funded enhancements, business-as-usual improvements, and strategic ServiceNow transformations. What You'll Do: Shape Clear and Actionable Requirements: - Lead requirement discovery sessions with Product Owners, Customer Journey Managers, Tech Leads, Architects, Support Teams, and operational SMEs. - Translate colleague and business needs into structured epics, features, and stories for SAFe teams, ensuring clarity of expected outcomes, dependencies, data needs, and acceptance conditions. - Align work across Catalogue, ITSM, and Employee Centre journeys with STL's transformation themes like guided self-service and catalogue simplification. Drive Design & Decision Clarity: - Facilitate workshops, mapping sessions, and impact assessments using STL journey artefacts and the broader Modern Workplace Journey Atlas. - Collaborate with Service Design partners to ensure that colleague experience, simplicity, and accessibility are at the forefront of every change. Operate as Part of SAFe Feature Teams: - Work closely with Product Owners to maintain a healthy backlog and support PI planning. - Assist in estimation, sequencing, and readiness of work across ServiceNow releases and SAFe increments. - Create traceability between business needs, stories, test expectations, and operational value. Ensure Operational Readiness & Service Quality: - Engage with Service Operations, support teams, and knowledge owners to ensure smooth transitions into live service. - Contribute to knowledge updates, communications, and enhancements for colleague-facing journeys. - Support labs with metrics definition and benefit tracking across key STL journeys. Champion Continuous Improvement: - Identify inefficiencies within processes, catalogue items, knowledge articles, and employee-facing journeys. - Help squads simplify, automate, and optimize ServiceNow workflows and colleague interactions. What You'll Bring: Essential: Proven experience as a Business Analyst in a digital, service, or technology environment. Experience with ServiceNow and developer experience. Strong skills in requirements elicitation, process mapping, business process improvement, and structured story writing. Ability to work within Agile/SAFe delivery structures while juggling multiple work streams. Confident communicator with the ability to engage diverse stakeholders across Modern Workplace disciplines. A user-centered mindset grounded in data, clarity, and delivering measurable colleague and operational value. Desirable: Exposure to enterprise platforms involved in Modern Workplace journeys (e.g., Devices, Knowledge Management, M365 integrated journeys). Knowledge of journey mapping tools and techniques or collaboration with Service Design teams. Why Join Us? This is your chance to be a part of a dynamic team that is dedicated to enhancing the workplace experience. If you're passionate about technology, enjoy solving problems, and thrive in a collaborative environment, we want to hear from you! Apply now and help shape the future of our client's Modern Workplace! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

ServiceNow Developer Location: Hybrid (Yorkshire) Salary: Up to £60,000 base Type: Permanent (must have right to work in the UK, sponsorship unavailable) If you're a ServiceNow Developer who wants more than just "business as usual", this is one worth exploring. We're partnering with a forward-thinking organisation that is continuing to invest heavily in its ServiceNow platform and wider digital transformation. As part of this journey, they're looking to bring in a ServiceNow Developer who can make an immediate impact, while also having a clear path to progress into a Lead Developer role over time. This is a genuine opportunity to step into a role where you are not just maintaining an environment, but actively shaping it. You'll be working across both BAU enhancements and high-impact project delivery, helping evolve how the platform supports the wider business. Role Responsibilities Design, develop and implement solutions across the ServiceNow platform, with a focus on ITSM and CSM, while continuously enhancing and optimising existing functionality to ensure performance, stability and scalability. You will work closely with stakeholders across the business to gather requirements and translate them into effective, scalable technical solutions. Contribute to the ongoing roadmap and continuous improvement of the platform, supporting project delivery through new module implementations, upgrades and integrations. Play a key role in driving best practice across development, configuration and platform governance, while collaborating with cross-functional teams to deliver high-quality outcomes. Key Requirements Proven experience as a ServiceNow Developer Strong hands-on expertise across ITSM and CSM modules ServiceNow Certified System Administrator (essential) ServiceNow Certified Application Developer (preferred) Experience with scripting, integrations and platform customisation Strong problem-solving skills and a proactive approach Desire to develop professionally and step into a lead or senior developer position What's on Offer Salary up to £60,000 Hybrid working model with flexibility Clear progression path into a Lead ServiceNow Developer role Opportunity to have real influence over platform direction and innovation This is ideal for a ServiceNow Developer who wants more than just BAU work. You'll get variety, ownership and the chance to grow into a leadership role, all within an organisation that genuinely values its platform and continues to invest in its future. If you're at the stage where you want more responsibility, more influence and a clear next step in your career, this is a strong opportunity to do exactly that. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

Competitive Salary Derby - Hybrid Permanent We are partnering with a leading technology and managed services organisation that is continuing to invest heavily in its ServiceNow platform and digital transformation capabilities. As part of this growth, they are looking to appoint an ServiceNow Platform Support Analyst (1st / 2nd Line) on a permanent basis, to play a key role in designing, developing, and enhancing enterprise-scale ServiceNow solutions. Role Summary The ServiceNow Platform Support Analyst is responsible for providing first and second-line support for the ServiceNow platform and its associated modules. The role will act as the primary point of contact for platform incidents, service requests, defects, configuration issues, and user queries, ensuring the platform remains stable, secure, and aligned to business requirements. The successful candidate will perform incident triage, troubleshooting, root cause analysis, platform administration, configuration, scripting, testing, and deployment activities while working closely with platform owners, developers, business stakeholders, and third-party partners. This role provides an excellent opportunity to develop into a ServiceNow Developer, Technical Consultant, or Platform Administrator. Key Responsibilities Act as the first and second-line support function for ServiceNow. Investigate, diagnose and resolve platform incidents and service requests. Triage incoming tickets and determine appropriate resolution paths. Monitor platform health, integrations, scheduled jobs, and system performance. Identify recurring issues and propose permanent fixes. Perform root cause analysis on platform defects. Maintain support documentation and knowledge articles. Modules Supported ITSM CSM FSM SPM CMDB Asset Management Knowledge Management Service Portal Integration Hub Flow Designer Reporting & Dashboards Performance Analytics Custom Applications Skills & Experience Experience supporting the ServiceNow platform. Understanding of ITIL processes. Experience investigating and resolving incidents. Knowledge of: Business Rules Client Scripts UI Policies Flow Designer Notifications ACLs Import Sets Transform Maps JavaScript knowledge. Experience working with APIs (REST/SOAP). Strong troubleshooting and analytical skills. Excellent communication skills. Key Competencies Customer Focus Problem Solving Attention to Detail Communication Skills Teamwork and Collaboration

Business Systems Support Engineer Location: Wrexham, Wales - Hybrid, 3-5 days onsite Hours: Monday-Friday, 8:00am-5:00pm UK time Contract: Inside IR35 We are on the lookout for a Business Systems Support Engineer to join a global technology support function. You will provide advanced support for a business-critical, web-based platform within a regulated environment. The role sits between first-line support, application owners and development teams, providing technical and functional support across complex system workflows. This is not a standard Service Desk role. You will build strong knowledge of application behaviour, data flows, integrations and user needs, helping to improve system stability, user experience and the overall support model. What you'll be doing Provide advanced application support, resolving escalated technical and functional issues. Investigate system behaviour, replicate defects and support root-cause analysis. Validate workflows, support data corrections and troubleshoot system or process issues. Manage and prioritise support tickets, ensuring timely updates and accurate documentation. Carry out ticket ageing reviews, proactive follow-ups and structured handovers across global teams. Work closely with application owners, SMEs, developers and support colleagues to resolve defects. Provide direct guidance to users experiencing more complex system issues. Communicate clearly on ticket ownership, progress and expected resolution timelines. Maintain knowledge articles, support documentation, process guides and reporting records. Contribute to continuous improvement across support processes, documentation and service delivery. Technical Requirements Minimum of 2 years' experience supporting business applications, systems or web-based platforms within a regulated environment. Strong troubleshooting capability across technical, functional and data-related issues. Experience using ServiceNow, Jira or similar ITSM/ticketing tools . Understanding of system integrations, data flows and production support environments. Experience managing incidents, escalations and complex ticket workflows. Ability to investigate defects, replicate issues and support resolution through to closure. Experience maintaining support documentation, knowledge articles and user guidance. Understanding of UAT, release validation, audit trails and role-based access controls. Familiarity with SOPs, compliance controls and structured support processes. Desirable Technical Experience Previous support experience within life sciences, clinical technology or another highly regulated sector. Exposure to IAM, MFA, RBAC and access governance. Experience with configuration management or low-code platforms. Automation or scripting exposure using Python or Bash . Experience improving ServiceNow workflows, support playbooks or knowledge management processes. Exposure to integrations, data validation and system release processes. Previous experience mentoring colleagues, managing escalations or coordinating workloads. What we're looking for A proactive support professional who enjoys getting beyond basic ticket resolution. Strong communication skills with the ability to work effectively with technical teams and end users. Comfortable managing multiple priorities in a fast-paced, global support environment. Able to work independently while collaborating closely with offshore and distributed teams. Comfortable participating in an on-call support model where required. Apply now for consideration. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.

We're working on an exciting new opportunity and looking to engage multiple experienced ServiceNow Developers to support a key programme of work. Please note due to the nature of these roles, applicants must have active security clearance to be considered for these positions. This is a great opportunity to get involved in delivering impactful ServiceNow solutions across core platform modules. The Role You'll be responsible for the design, development, and delivery of ServiceNow solutions, working closely with stakeholders to build scalable, high-quality implementations aligned to business requirements. Key Experience Required Strong hands-on experience with ServiceNow development Proven delivery across ITSM, with strong exposure to ITOM (ideally incl. AIOps) Experience building and delivering end-to-end ServiceNow solutions Solid experience with integrations (REST/SOAP APIs, Integration Hub, etc.) Exposure to other ServiceNow modules (e.g. CSM, HRSD, IRM) would be highly beneficial Comfortable working in fast-paced delivery environments What's on Offer Day rate up to 600 (Inside IR35) Hybrid working - London Start: July / Early August 6-month contract (to then renew on a 6-month rolling basis) Active Security Clearance required Next Steps If you're available, coming to the end of your contract, or open to learning more, send in your application as we're looking to conduct interviews this week! Please note due to the nature of these roles, applicants must maintain active security clearance to be considered for these positions. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

Role Summary CLIENT is looking for a Senior Engineer with primary expertise in xMatters , complemented by strong ServiceNow Incident Management experience. The role focuses on event-driven incident automation, alert orchestration, and platform integrations across enterprise systems including ServiceNow, Backstage, workflows, and Microsoft Teams . The candidate should demonstrate a strong engineering mindset with analytical and problem-solving capabilities , driving operational excellence, reliability, and automation-led improvements. Responsibilities Design, configure, and manage xMatters event-driven alerting and notification workflows , including on-call schedules, escalation policies, and automated routing. Optimize alert noise reduction, correlation, and incident-triggering mechanisms to improve response efficiency. Configure and enhance ServiceNow Incident Management workflows aligned to ITIL practices , ensuring effective incident life cycle management and SLA adherence. Integrate xMatters with ServiceNow for automated ticket creation, updates, and bidirectional status synchronization. Build and maintain integrations across: ServiceNow - xMatters xMatters - Backstage (developer portal workflows) xMatters - Microsoft Teams (alerting and collaboration) Develop and support API-based and event-driven integrations (REST APIs, webhooks, automation frameworks), enabling end-to-end flow from alert incident collaboration resolution. Create and maintain Power BI dashboards and reports for incident trends, MTTR, SLA compliance, and alert volume optimization. Analyse incident patterns and system performance to drive continuous improvement and operational insights. Apply strong analytical and engineering skills to troubleshoot complex incidents, integration issues, and workflow failures. Participate in incident resolution bridges, L3 support, and on-call rotations , ensuring rapid resolution and effective stakeholder communication. Maintain documentation, runbooks, and knowledge base for operational processes and integrations. Skills Mandatory 6-10 years of experience in enterprise IT engineering/ITSM development Strong hands-on expertise in xMatters (primary skill) Solid experience in ServiceNow Incident Management module Experience in event-driven integrations (REST APIs, webhooks) Strong engineering mindset with analytical and troubleshooting skills. Experience in Power BI reporting and dashboard creation Preferred Experience with Backstage (developer portal) integrations Knowledge of Microsoft Teams integrations/notifications/collaboration workflows Understanding of ITIL processes (Incident, Problem, Change Management) Familiarity with monitoring tools/AIOps ecosystem Soft Skills Strong stakeholder communication during high-impact incidents Proactive, automation-driven, and solution-oriented mindset

We're working on an exciting new opportunity and looking to engage multiple experienced ServiceNow Developers to support a key programme of work. Please note due to the nature of these roles, applicants must have active security clearance to be considered for these positions. This is a great opportunity to get involved in delivering impactful ServiceNow solutions across core platform modules. The Role You'll be responsible for the design, development, and delivery of ServiceNow solutions, working closely with stakeholders to build scalable, high-quality implementations aligned to business requirements. Key Experience Required Strong hands-on experience with ServiceNow development Proven delivery across ITSM, with strong exposure to ITOM (ideally incl. AIOps) Experience building and delivering end-to-end ServiceNow solutions Solid experience with integrations (REST/SOAP APIs, Integration Hub, etc.) Exposure to other ServiceNow modules (eg CSM, HRSD, IRM) would be highly beneficial Comfortable working in fast-paced delivery environments What's on Offer Day rate up to £600 (Inside IR35) Hybrid working - London Start: July/Early August 6-month contract (to then renew on a 6-month rolling basis) Active Security Clearance required Next Steps If you're available, coming to the end of your contract, or open to learning more, send in your application as we're looking to conduct interviews this week! Please note due to the nature of these roles, applicants must maintain active security clearance to be considered for these positions. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

ServiceNow Architect Salary up to 110,000 base plus comprehensive benefits package Remote-first working with occasional travel to London Exposure to enterprise-scale ServiceNow transformation programmes Are you a ServiceNow Architect looking for the opportunity to shape enterprise-scale solutions and influence platform strategy? We're looking for an experienced ServiceNow Architect to join a growing technology team where you'll play a key role indefining the future of the ServiceNow platform. This is a fantastic opportunity to work on largescale digital transformation programmes, architecting innovative solutions across multiple ServiceNow products while working closely with senior stakeholders and technical teams. This is a predominantly remote position, with occasional travel to London for key meetings and workshops. What you'll be doing: As the ServiceNow Architect, you'll be responsible for the end-to-end architecture and technical direction of the ServiceNow platform, ensuring solutions are scalable, secure and aligned with business objectives. Key responsibilities include: Leading the architecture and design of enterprise-scale ServiceNow solutions. Designing and overseeing integrations between ServiceNow and third-party platforms. Producing and maintaining technical architecture documentation, process flows and design artefacts. Evaluating new ServiceNow releases and recommending platform enhancements. Managing platform upgrades and introducing new capabilities to maximise business value. Driving continuous improvement across the ServiceNow estate. Defining architecture governance and ensuring solutions follow best practice. Providing strategic guidance around ServiceNow capabilities, ITIL processes and industry trends. Participating in Design Authority and Architecture Review meetings. Working closely with project teams, business stakeholders and technical specialists to deliver high-quality solutions. Mentoring and providing technical leadership to developers and junior team members. What we're looking for We're seeking an experienced ServiceNow Architect with a strong technical background and a passion for delivering innovative enterprise solutions. You'll ideally have: Extensive experience designing and implementing ServiceNow solutions within enterprise environments. Strong expertise across ServiceNow modules including: ITSM CSM ITOM FSM Domain Separation Experience designing complex integrations across multiple business systems. Strong understanding of architecture governance and ServiceNow best practices. Excellent analytical and problem-solving skills. Experience working with web technologies including JavaScript, HTML and XML. Outstanding stakeholder management and communication skills. The ability to lead technical discussions and influence architectural decisions. Certifications Essential: ServiceNow Certified System Administrator (CSA) ServiceNow Certified Implementation Specialist - ITSM (CIS-ITSM) ITIL Foundation Desirable: ServiceNow Certified Application Developer (CAD) If you're passionate about ServiceNow architecture and want to work on complex, business-critical solutions within a collaborative and forward-thinking environment, we'd love to hear from you.

Competitive Salary Derby - Hybrid Permanent We are partnering with a leading technology and managed services organisation that is continuing to invest heavily in its ServiceNow platform and digital transformation capabilities. As part of this growth, they are looking to appoint an ServiceNow Platform Support Analyst (1st / 2nd Line) on a permanent basis, to play a key role in designing, developing, and enhancing enterprise-scale ServiceNow solutions. Role Summary The ServiceNow Platform Support Analyst is responsible for providing first and second-line support for the ServiceNow platform and its associated modules. The role will act as the primary point of contact for platform incidents, service requests, defects, configuration issues, and user queries, ensuring the platform remains stable, secure, and aligned to business requirements. The successful candidate will perform incident triage, troubleshooting, root cause analysis, platform administration, configuration, scripting, testing, and deployment activities while working closely with platform owners, developers, business stakeholders, and third-party partners. This role provides an excellent opportunity to develop into a ServiceNow Developer, Technical Consultant, or Platform Administrator. Key Responsibilities Act as the first and second-line support function for ServiceNow. Investigate, diagnose and resolve platform incidents and service requests. Triage incoming tickets and determine appropriate resolution paths. Monitor platform health, integrations, scheduled jobs, and system performance. Identify recurring issues and propose permanent fixes. Perform root cause analysis on platform defects. Maintain support documentation and knowledge articles. Modules Supported ITSM CSM FSM SPM CMDB Asset Management Knowledge Management Service Portal Integration Hub Flow Designer Reporting & Dashboards Performance Analytics Custom Applications Skills & Experience Experience supporting the ServiceNow platform. Understanding of ITIL processes. Experience investigating and resolving incidents. Knowledge of: Business Rules Client Scripts UI Policies Flow Designer Notifications ACLs Import Sets Transform Maps JavaScript knowledge. Experience working with APIs (REST/SOAP). Strong troubleshooting and analytical skills. Excellent communication skills. Key Competencies Customer Focus Problem Solving Attention to Detail Communication Skills Teamwork and Collaboration

ServiceNow Architect Salary up to £110,000 base plus comprehensive benefits package Remote-first working with occasional travel to London Exposure to enterprise-scale ServiceNow transformation programmes Are you a ServiceNow Architect looking for the opportunity to shape enterprise-scale solutions and influence platform strategy? We're looking for an experienced ServiceNow Architect to join a growing technology team where you'll play a key role indefining the future of the ServiceNow platform. This is a fantastic opportunity to work on large scale digital transformation programmes, architecting innovative solutions across multiple ServiceNow products while working closely with senior stakeholders and technical teams. This is a predominantly remote position, with occasional travel to London for key meetings and workshops. What you'll be doing: As the ServiceNow Architect, you'll be responsible for the end-to-end architecture and technical direction of the ServiceNow platform, ensuring solutions are scalable, secure and aligned with business objectives. Key responsibilities include: Leading the architecture and design of enterprise-scale ServiceNow solutions. Designing and overseeing integrations between ServiceNow and third-party platforms. Producing and maintaining technical architecture documentation, process flows and design artefacts. Evaluating new ServiceNow releases and recommending platform enhancements. Managing platform upgrades and introducing new capabilities to maximise business value. Driving continuous improvement across the ServiceNow estate. Defining architecture governance and ensuring solutions follow best practice. Providing strategic guidance around ServiceNow capabilities, ITIL processes and industry trends. Participating in Design Authority and Architecture Review meetings. Working closely with project teams, business stakeholders and technical specialists to deliver high-quality solutions. Mentoring and providing technical leadership to developers and junior team members. What we're looking for We're seeking an experienced ServiceNow Architect with a strong technical background and a passion for delivering innovative enterprise solutions. You'll ideally have: Extensive experience designing and implementing ServiceNow solutions within enterprise environments. Strong expertise across ServiceNow modules including: ITSM CSM ITOM FSM Domain Separation Experience designing complex integrations across multiple business systems. Strong understanding of architecture governance and ServiceNow best practices. Excellent analytical and problem-solving skills. Experience working with web technologies including JavaScript, HTML and XML. Outstanding stakeholder management and communication skills. The ability to lead technical discussions and influence architectural decisions. Certifications Essential: ServiceNow Certified System Administrator (CSA) ServiceNow Certified Implementation Specialist - ITSM (CIS-ITSM) ITIL Foundation Desirable: ServiceNow Certified Application Developer (CAD) If you're passionate about ServiceNow architecture and want to work on complex, business-critical solutions within a collaborative and forward-thinking environment, we'd love to hear from you.

ServiceNow Tech Lead - Contract - Wokingham - £425/day - Inside IR35 We are seeking an experienced ServiceNow Technical Lead to join a global technology services organisation on a fully office-based contract in Wokingham. The successful candidate will be responsible for designing, developing, and implementing solutions on the ServiceNow platform whilst leading a team of developers, combining strong technical expertise with leadership and strategic thinking to ensure alignment with business requirements and best practices. Key Responsibilities: Lead the technical delivery and continuous improvement of the ServiceNow platform, ensuring alignment with industry best practices and organisational goals Oversee the configuration and administration of the ServiceNow platform, ensuring it meets organisational needs and supports effective service delivery Provide technical guidance and mentorship to team members, fostering a culture of knowledge sharing and continuous learning Review business processes to leverage ServiceNow platform capabilities for improvement Collaborate with cross-functional teams to define and document ITSM policies, procedures, and workflows Drive the technical implementation of new ServiceNow AI offerings, including Now Assist, Agentic workflows, and AI Control Tower What You Will Ideally Bring: At least 5+ years of experience with workflows across key areas of the ServiceNow platform (ITSM, ITAM, ITOM, IRM), with a solid understanding of configuration and administration Proven ability to develop and configure scalable ServiceNow solutions, including ITSM, ITOM, CMDB, and emerging modules, with deep knowledge of the Common Services Data Model (CSDM) Familiarity with advanced ServiceNow features such as Flow Designer, Virtual Agent, and Predictive Intelligence Strong knowledge of the ITIL framework and best practices, with relevant certifications (ITIL v4, ITIL Expert) preferred Strong experience working with contractors, vendors, and suppliers Excellent analytical and problem-solving skills, with strong attention to detail Strong communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels Experience with agile methodologies and managing large-scale ServiceNow implementations ServiceNow Application Developer certification is a plus Contract Details: Location: Wokingham (Office-based) Rate: £425/day Start Date: ASAP

ServiceNow Developer with experience in ITSM and workflow module is sought on a fully remote, outside of IR35 contract basis for a high growth FinTech based North Leeds. With a new global partnership this organisation are developing a wide range of ServiceNow applications so a strong background in core ServiceNow development and module config is a must. This ServiceNow Developer will have the following responsibilities: - Design / Develop ServiceNow Forms and Tables as well as Modules. - Develop Workflow / Flow Design where required to drive Approvals and Process Lifecycle. - Assist in developing systems integrations and process automation with External system REST APIs. - Design, create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each (including CMS/Service Portal). - Support the standup, configuration and implementation of ServiceNow's ITSM, ITOM, ITAM, and CSM modules. - Design, create and configure Notifications, UI Pages, UI Macros, Script Includes, Formatters, etc. in ServiceNow. - Assist with design, creation and cataloging of business process flows This role is available on a fully remote basis and is paying a day rate of between £250-£260 per day. ServiceNow Developer 12 month rolling contract Fully remote £230 - £240 per day (outside of IR35) ServiceNow, business rules, ITSM, CSDM, CMDB

I am recruiting for a ServiceNow Developer to work on a hybrid basis - 2 days in London, 3 days remote. The role falls inside IR35 so you will be required to work through an umbrella company for the duration of the contract. Candidates MUST have recently worked in Central Government. You will be responsible for supporting the development of enterprise workflows and data-driven decisions. You must have experience with ServiceNow platform: Including modules like ITSM, ITOM, HRSD, CSM, and CMDB. ServiceNow Scripting: Client Scripts, Business Rules, Script Includes, UI Policies, and UI Actions is also required. Experience of REST/SOAP API Integration: Building and consuming APIs for third-party integrations. Knowledge of ServiceNow Workflows: Designing and implementing Flow Designer and legacy Workflow Editor and Service Portal Development: Custom widgets, pages, and themes. You will be proficient in JavaScript: Core scripting language used in ServiceNow. Hands-on experience in ServiceNow development and administration and also experience in Agile/Scrum environments and using tools like Jira or Azure DevOps is essential. Please apply ASAP to discuss further.

ServiceNow Developer Duration: 6 months (initial) Location: South Manchester (Hybrid - flexible onsite requirements) IR35: Outside IR35 CTC Required: You must have been a resident of the UK for at least the past 3 years. Role & Project Overview: One of our key clients is bringing their ServiceNow capability in-house and is looking for a highly skilled, self-sufficient ServiceNow Developer to make an immediate impact. What You Will Do: Work independently (no handholding) Deliver against well defined user stories in Agile sprints Build APIs, produce documentation, and deliver high quality outcomes Key Skills & Experience: Several years' experience with ServiceNow. Strong SPM knowledge Consulting background preferred. ServiceNow Certified System Administrator. ITSM Implementation Specialist. SPM or HR certification/specialism. Strong platform competency - able to build APIs, produce documentation, and work effectively in Agile. Ability to prioritise and manage work effectively. Comfortable with well-defined user stories and standard sprint ceremonies. Technologies/Modules You'll Work With: SPM Module (strongly preferred) HR Module ITSM Module

ServiceNow Technical Architect - Contract - Hybrid - London Opportunity: Contract Salary: £650/day inside Hybrid: 3 days per week onsite (Non-negotiable) Office Location: Central London Client Sector: Financial Services About the Role My client, a global trading organisation is looking, is looking for ServiceNow Architect. Key Responsibilities Architect and configure a brand-new ServiceNow platform from the ground up, creating a scalable, enterprise-ready solution aligned with technical standards and business goals. Take full ownership of building pre-production and live environments, ensuring integrations are verified and the platform is production-ready. Establish and lead the Technical Design Authority, defining coding standards, enforcing best practices, and maintaining quality control. Build and mentor an internal ServiceNow team, providing hands-on technical direction to grow in-house capability. Act as the technical gatekeeper for the external implementation partner, ensuring deliverables meet quality benchmarks throughout all phases. Implement critical modules including ITSM workflows, CMDB, and Discovery tools with a focus on long-term stability and scalability. Engineer integrations with core enterprise systems using APIs and Integration Hub to enable seamless data exchange. Partner with Information Security and Compliance to embed security controls, audit trails, and regulatory requirements into platform architecture. Monitor platform health, proactively plan upgrades, and manage technical debt to ensure sustained performance. Champion continuous enhancement post-launch, identifying automation opportunities and evaluating new ServiceNow capabilities. Essential Requirements Degree in IT, Computer Science, or related field (or equivalent professional experience). Minimum two ServiceNow Certified Implementation Specialist certifications (ITSM/ITOM) plus Certified Application Developer. ServiceNow Certified Technical Architect accreditation strongly preferred. Proven greenfield ServiceNow implementation experience in complex, global enterprises. Successfully delivered six or more full ServiceNow implementations, including minimum two ITSM and two ITOM projects. 10+ years IT experience with 7+ years focused on ServiceNow platform engineering and development. At least 2 years as a ServiceNow Architect OR 4 years as a Senior ServiceNow Developer in a global organisation. Expert-level hands-on knowledge of ServiceNow architecture including Now Platform, ITSM, CMDB, Discovery, Flow Designer, Integration Hub, Scoped Applications, and CSDM. Demonstrated experience establishing and operating technical governance frameworks and design authorities. Experience working with external delivery partners, providing technical assurance from design through go-live. Understanding of regulatory frameworks and operational resilience, particularly in financial services or regulated sectors. Strong technical leadership with ability to influence stakeholders across IT, Security, and Business functions. To be considered, please ensure you complete your application on the Computappoint website. Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.

Role: ServiceNow Developer Salary/Rate: £600-700 Location: hybrid multiple locations availableContract Duration: 12 months We are currently looking for a ServiceNow Developer for our government client. This ServiceNow Developer role is hybrid, based between 2 days per week on site and the remainder of the week working remotely. Office locations include most major towns, with London being a preference. The contract for the ServiceNow Developer position is for 12-months with potential to extend, operating inside IR35. Security Clearance: Security Check ("SC Clearance") This role is inside IR35 - Due to the service of the role, it will now be based on an Umbrella solution. Essential experience required: ServiceNow Certified System Administrator (CSA) certification or equivalent experience. Proficient in scripting (JavaScript, Glide API), platform configuration, and integration methods (REST/SOAP). Demonstrable recent, practical development experience , not just solution design or consultancy oversight. Strong ITSM development experience (e.g., incident, change, problem, catalogue, workflows, scripting) Event Management (ITOM) or Scoped application development Delivered customisation, scripting, integrations, and technical problem-solving directly , rather than relying on managed suppliers Provide specific technical examples of what you have built and how Delivered features in a fast-paced Agile or DevOps environment. Familiarity with platform upgrade processes and maintenance of development standards. Collaboration and communication skills, with the ability to contribute to solution design sessions and peer reviews. Desirable: ServiceNow Certified Application Developer (CAD) or relevant module-specific certifications (e.g., ITSM, ITOM) are a plus. Relevant qualifications in ITIL or Agile methodologies. Customer Service Management (CSM) / Application Portfolio Management (APM) / Security Incident Response (SIR) experience Previous delivery experience with integrations such as GitHub, or Entra ID. Understanding of security and governance requirements in public sector IT environments. Job Role / Responsibilities: Design, develop, and configure ServiceNow applications, workflows, and integrations across ITSM, ITOM, CSM, and custom modules. Deliver assigned features aligned to roadmap priorities, such as: Yokohama upgrade readiness / Service Catalogue optimisation / Automation engine integrations / APM and CSM rollout Build integrations using REST/SOAP APIs, mid-servers, IntegrationHub, and custom connectors. Contribute to upgrade execution, clone analysis, and post-upgrade validation. Participate in Agile delivery processes including backlog grooming, sprint planning, and retrospectives. Conduct peer reviews and participate in Three Amigos sessions to ensure technical quality and user alignment. Work with system administrators and support teams to resolve technically complex incidents and platform issues. Produce and maintain technical documentation, supporting handover to internal teams or other contractors as needed. If you are interested in the above role, please click Apply Now and send a CV for quick review. As a member of the Disability Confident Scheme, Circle and our Client guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. Our client is proud to support the Armed Forces Covenant and as such, they guarantee to interview all veterans, spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where they have a high volume of ex-military candidates / military spouses, partners, who meet all of the essential criteria, theywill interview the best candidates from within that group. If you qualify, please notify us on igs at circlerecruitment dot com. We will be in touch to discuss your suitability and arrange your guaranteed interview. Should you require reasonable adjustments at any point during the recruitment process, if there is a better way for us to communicate, please do let us know. Developer, Programmer, Engineer, ServiceNow, ITSM, Service Now, Service-Now, JavaScript, Security Check, Sc Level, Sc Cleared, Sc Clearance, Security Cleared, Security Clearance, Security Vetting Clearance, Active SC, SC Vetted, Cleared To A High Government Standard, Dv Cleared, Dv Clearance, Dv Check, Developed Vetted, Developed Vetting, Dv Strap, Active DV, Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.