Job Description Management Group: Finance and Corporate Services Department: Strategy, Performance and Complaints Section: Strategy and Performance Job Title: Performance Business Intelligence Officer Reports to: Senior Data Analyst Purpose of the job To analyse customer needs to create, maintain and disseminate reports to managers and users in line with statutory and service specific requirements ensuring that reports are accurate and fit for purpose and meet users requirements. To implement and maintain data pipelines allowing data to be pulled from systems using a combination of SQL and APIs to a centralised warehouse using Extract Transformation and Load (ETL) processes enabling data analysis across the team. To create, maintain and produce reports that meet the needs of regulatory inspection and for monitoring performance, enabling effective service management, service improvement and the completion of surveys and statutory returns. Further development using Power BI to incorporate data across the entire corporate landscape and create insightful dashboards for partnership work. Principal Accountabilities Implementation Establish and analyse reporting requirements. Design enhancements to existing reports to meet changes in regulatory requirements. Streamlining and automating performance reporting wherever possible. Designing and implementing Power BI models from various data sources to create a centralised dashboard. Designing and implementing ETL pipelines to support with self-service reporting (Power BI) and enabling larger data sets to be analysed by the performance team. Produce usable technical documentation and user guides for applications Development of report design, layout and data definition for reports and logic for performance measures/statutory returns. Perform testing and problem resolution of new and enhanced reports. Manage implementation/deployment in accordance with change management and other approval procedures. Support service areas in using data to drive improvement, contributing proposals for remedial action where required. To ensure data contributes towards the Council meeting its statutory duties, particularly in relation to Equalities, regulators and statistical returns. Creating and writing reports to provide essential data and information required to support the preparation for external assessment and inspection. Provide technical guidance and advice on the suitability/feasibility of requests. To provide data and information required for needs assessments to build the Council s understanding of local needs including the issues affecting minority groups and provide insight for the Council, supported by evidence. To ensure data, research, management information and performance reports are accurate and comprehensible for staff, managers and Councillors. To undertake specified duties and tasks linked to the Strategy and Performance Team across Directorates. Organisational Control and Development To ensure that working practices and processes are developed that maximise the use of technology to ensure efficient and effective delivery of services to residents. To automate performance reporting to meet business needs and provide it via self-serve for clients. To develop internal & external service or functional networks to facilitate joint working, sharing of best practice and information. To review and develop the structures, procedures and working methods for which the post holder is responsible to ensure an integrated, effective and efficient approach to the delivery of services. Staff Management and Development To demonstrate achievement, drive and ownership to enhance and develop as an individual. Develop the skills of colleagues to support the production of reports. To lead and support the work of Data Analysts, providing professional and technical guidance on major issues and directly supervising the work of immediate subordinates. To line manage staff/agency workers or consultant resources engaged to assist in performance or data work from time to time Personal Effectiveness To work collaboratively with colleagues to ensure a One Council approach to work. To establish and develop effective working relationships and productive partnerships with relevant colleagues and partners. To deal promptly with all matters requiring the post holder s personal attention. To be fully conversant with relevant statutory provisions and the Council s constitution, processes and procedures and develop the full range of managerial and professional skills and knowledge to satisfy the requirements of the post. To keep up to date and comply with council policies on equality & diversity, health & safety, data protection, freedom of information, financial regulations, standing orders and other statutory and local policies and procedures. Person Specification Management Group: Finance and Corporate Services Department: Strategy, Performance and Complaints Section: Strategy and Performance Job Title: Business Intelligence Engineer Degree or equivalent experience Evidence of continuing professional development (b) Relevant technical experience, knowledge & skills/abilities Experience of gap analysis and data quality issues Experience and knowledge of developing and maintaining a reports catalogue and data relationships Experience of data presentation types (Table, Crosstab, Chart) Experience of different query structures (Simple, Combined, Merged) Understanding of Data Warehouse principles SQL Knowledge - TSQL, Stored Procedures, Common Table Expression (CTE) Python Report writing SSRS Power Platform such as PowerApps, Power Automate, Power BI and SharePoint. Knowledge of Liquid Logic either Adults or Childrens system Understanding of versioning and software lifecycles Knowledge and understanding of the legislation that relates to the handling of date and reporting and recording data (c) Other Additional Requirements Ability to create, test and validate reports and data. Able to be a credible adviser to senior managers & Members and demonstrate an insight/appreciation of their perspective. Able to develop detailed project plans and monitor their implementation. Able to demonstrate a commitment to equal opportunities and customer care Able to work successfully as part of a team, demonstrating a commitment to the team s aims and objectives High level of IT skills including knowledge of metadata elements (refresh date, owner etc), experience of multiple source queries (understanding of metrics and aggregates, understanding of contexts and context-specific metrics, understanding of underlying schemas/universes) Ability to develop & test to a provided specification and interpret business requirements into a technical specification Comply with our legal responsibilities under the Data Protection Act 2018 and thus General Data Protection Regulation (GDPR), Freedom of Information Act, Environmental Information Regulations and the Privacy and Electronic Regulations and Information Security Standards.
Jul 03, 2026
Contractor
Job Description Management Group: Finance and Corporate Services Department: Strategy, Performance and Complaints Section: Strategy and Performance Job Title: Performance Business Intelligence Officer Reports to: Senior Data Analyst Purpose of the job To analyse customer needs to create, maintain and disseminate reports to managers and users in line with statutory and service specific requirements ensuring that reports are accurate and fit for purpose and meet users requirements. To implement and maintain data pipelines allowing data to be pulled from systems using a combination of SQL and APIs to a centralised warehouse using Extract Transformation and Load (ETL) processes enabling data analysis across the team. To create, maintain and produce reports that meet the needs of regulatory inspection and for monitoring performance, enabling effective service management, service improvement and the completion of surveys and statutory returns. Further development using Power BI to incorporate data across the entire corporate landscape and create insightful dashboards for partnership work. Principal Accountabilities Implementation Establish and analyse reporting requirements. Design enhancements to existing reports to meet changes in regulatory requirements. Streamlining and automating performance reporting wherever possible. Designing and implementing Power BI models from various data sources to create a centralised dashboard. Designing and implementing ETL pipelines to support with self-service reporting (Power BI) and enabling larger data sets to be analysed by the performance team. Produce usable technical documentation and user guides for applications Development of report design, layout and data definition for reports and logic for performance measures/statutory returns. Perform testing and problem resolution of new and enhanced reports. Manage implementation/deployment in accordance with change management and other approval procedures. Support service areas in using data to drive improvement, contributing proposals for remedial action where required. To ensure data contributes towards the Council meeting its statutory duties, particularly in relation to Equalities, regulators and statistical returns. Creating and writing reports to provide essential data and information required to support the preparation for external assessment and inspection. Provide technical guidance and advice on the suitability/feasibility of requests. To provide data and information required for needs assessments to build the Council s understanding of local needs including the issues affecting minority groups and provide insight for the Council, supported by evidence. To ensure data, research, management information and performance reports are accurate and comprehensible for staff, managers and Councillors. To undertake specified duties and tasks linked to the Strategy and Performance Team across Directorates. Organisational Control and Development To ensure that working practices and processes are developed that maximise the use of technology to ensure efficient and effective delivery of services to residents. To automate performance reporting to meet business needs and provide it via self-serve for clients. To develop internal & external service or functional networks to facilitate joint working, sharing of best practice and information. To review and develop the structures, procedures and working methods for which the post holder is responsible to ensure an integrated, effective and efficient approach to the delivery of services. Staff Management and Development To demonstrate achievement, drive and ownership to enhance and develop as an individual. Develop the skills of colleagues to support the production of reports. To lead and support the work of Data Analysts, providing professional and technical guidance on major issues and directly supervising the work of immediate subordinates. To line manage staff/agency workers or consultant resources engaged to assist in performance or data work from time to time Personal Effectiveness To work collaboratively with colleagues to ensure a One Council approach to work. To establish and develop effective working relationships and productive partnerships with relevant colleagues and partners. To deal promptly with all matters requiring the post holder s personal attention. To be fully conversant with relevant statutory provisions and the Council s constitution, processes and procedures and develop the full range of managerial and professional skills and knowledge to satisfy the requirements of the post. To keep up to date and comply with council policies on equality & diversity, health & safety, data protection, freedom of information, financial regulations, standing orders and other statutory and local policies and procedures. Person Specification Management Group: Finance and Corporate Services Department: Strategy, Performance and Complaints Section: Strategy and Performance Job Title: Business Intelligence Engineer Degree or equivalent experience Evidence of continuing professional development (b) Relevant technical experience, knowledge & skills/abilities Experience of gap analysis and data quality issues Experience and knowledge of developing and maintaining a reports catalogue and data relationships Experience of data presentation types (Table, Crosstab, Chart) Experience of different query structures (Simple, Combined, Merged) Understanding of Data Warehouse principles SQL Knowledge - TSQL, Stored Procedures, Common Table Expression (CTE) Python Report writing SSRS Power Platform such as PowerApps, Power Automate, Power BI and SharePoint. Knowledge of Liquid Logic either Adults or Childrens system Understanding of versioning and software lifecycles Knowledge and understanding of the legislation that relates to the handling of date and reporting and recording data (c) Other Additional Requirements Ability to create, test and validate reports and data. Able to be a credible adviser to senior managers & Members and demonstrate an insight/appreciation of their perspective. Able to develop detailed project plans and monitor their implementation. Able to demonstrate a commitment to equal opportunities and customer care Able to work successfully as part of a team, demonstrating a commitment to the team s aims and objectives High level of IT skills including knowledge of metadata elements (refresh date, owner etc), experience of multiple source queries (understanding of metrics and aggregates, understanding of contexts and context-specific metrics, understanding of underlying schemas/universes) Ability to develop & test to a provided specification and interpret business requirements into a technical specification Comply with our legal responsibilities under the Data Protection Act 2018 and thus General Data Protection Regulation (GDPR), Freedom of Information Act, Environmental Information Regulations and the Privacy and Electronic Regulations and Information Security Standards.
My client in Midlands are looking to appoint a talented Senior Project Manager - Children's Services on a Contract basis. This is an exciting opportunity to play a key role in implementing a new Target Operating Model, driving service redesign and ensuring sustainable organisational change that delivers improved outcomes for children, young people and families. What's on offer: Salary: 450 a day inside IR35 negotiable based on experience please submit your CV with the rate you require Hybrid working Contract type: Contract Monday - Friday About the role: Based in Midlands (Hybrid): Lead and support the implementation of a new Target Operating Model across Children's and Education Services Develop, maintain and oversee programme and project plans, ensuring milestones, dependencies, risks and benefits are effectively managed Work collaboratively with senior leadership teams to design and deliver large-scale service transformation programmes Drive organisational change activities, including stakeholder engagement, communications, mobilisation and embedding new ways of working About you: You will have the following experiences: Extensive experience in a similar role Significant experience leading complex transformation programmes within Children's Services Proven experience implementing Target Operating Models and supporting large-scale service redesign Local Authority experience is essential How to apply Once your CV is received, if you are successful you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted please assume you have not been successful on this occasion. About Spencer Clarke Group Here at Spencer Clarke Group, we pride ourselves on connecting you with the best career opportunities; our experienced Consultants have extensive market knowledge and will also provide expert career advice along the way. When you join us, you will receive: Access to a wide range of temporary and permanent opportunities Free DBS checks Post Placement Aftercare Loyalty reward scheme and regular competitions for our agency professionals INDSCGMM
Jul 03, 2026
Contractor
My client in Midlands are looking to appoint a talented Senior Project Manager - Children's Services on a Contract basis. This is an exciting opportunity to play a key role in implementing a new Target Operating Model, driving service redesign and ensuring sustainable organisational change that delivers improved outcomes for children, young people and families. What's on offer: Salary: 450 a day inside IR35 negotiable based on experience please submit your CV with the rate you require Hybrid working Contract type: Contract Monday - Friday About the role: Based in Midlands (Hybrid): Lead and support the implementation of a new Target Operating Model across Children's and Education Services Develop, maintain and oversee programme and project plans, ensuring milestones, dependencies, risks and benefits are effectively managed Work collaboratively with senior leadership teams to design and deliver large-scale service transformation programmes Drive organisational change activities, including stakeholder engagement, communications, mobilisation and embedding new ways of working About you: You will have the following experiences: Extensive experience in a similar role Significant experience leading complex transformation programmes within Children's Services Proven experience implementing Target Operating Models and supporting large-scale service redesign Local Authority experience is essential How to apply Once your CV is received, if you are successful you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted please assume you have not been successful on this occasion. About Spencer Clarke Group Here at Spencer Clarke Group, we pride ourselves on connecting you with the best career opportunities; our experienced Consultants have extensive market knowledge and will also provide expert career advice along the way. When you join us, you will receive: Access to a wide range of temporary and permanent opportunities Free DBS checks Post Placement Aftercare Loyalty reward scheme and regular competitions for our agency professionals INDSCGMM
Good Afternoon, I am currently representing Kingston Council, who are offering an initial temporary contract for a period of 3-6 months with a view to be extended or offered a permanent position for the right candidate at a rate which is negotiable dependent upon experience We are looking for a Project Manager this role will be: KT1 1EU, Hybrid The right candidate will: Specifically to complete the delivery of an AI Transcription tool into Adult and Childrens Social Care services in Sutton. Roll out of AI tools (Preferably Beam/Magic Notes & Google tools) Provide Project Management for a range of services and organisations. To focus on the appropriate governance of a project and ensure the following: high quality progress reporting, budget management, risk Management & baselining and business benefits realisation. To have experience and understanding of different Project delivery methodologies including Waterfall type projects (PrinceII), as well as agile working within multidisciplinary teams. Have a track record of delivering high quality projects, communicating well to all levels of relevant stakeholders. Understanding and supporting the Digital & IT Strategies. Working with their line manager and other leads/managers within the team to manage the team workload We require the following: Experience of working as part of an agile multi-disciplinary team Experience of delivering agile, user-centred, transformation projects Experience reporting financial delivery of project within budget and Experience facilitating delivery flow of a team, managing pace and temp To discuss this opportunity further please send over an up-to-date CV and give me a call on (phone number removed) If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee. IF THIS ROLE IS NOT APPLICABLE TO YOU, BUT YOU ARE LOOKING FOR ROLE, PLEASE SEND OVER YOUR CV AND I WILL CHECK WHAT ROLES I HAVE AVAILABLE. Look forward to speaking with you soon,
Jun 30, 2026
Contractor
Good Afternoon, I am currently representing Kingston Council, who are offering an initial temporary contract for a period of 3-6 months with a view to be extended or offered a permanent position for the right candidate at a rate which is negotiable dependent upon experience We are looking for a Project Manager this role will be: KT1 1EU, Hybrid The right candidate will: Specifically to complete the delivery of an AI Transcription tool into Adult and Childrens Social Care services in Sutton. Roll out of AI tools (Preferably Beam/Magic Notes & Google tools) Provide Project Management for a range of services and organisations. To focus on the appropriate governance of a project and ensure the following: high quality progress reporting, budget management, risk Management & baselining and business benefits realisation. To have experience and understanding of different Project delivery methodologies including Waterfall type projects (PrinceII), as well as agile working within multidisciplinary teams. Have a track record of delivering high quality projects, communicating well to all levels of relevant stakeholders. Understanding and supporting the Digital & IT Strategies. Working with their line manager and other leads/managers within the team to manage the team workload We require the following: Experience of working as part of an agile multi-disciplinary team Experience of delivering agile, user-centred, transformation projects Experience reporting financial delivery of project within budget and Experience facilitating delivery flow of a team, managing pace and temp To discuss this opportunity further please send over an up-to-date CV and give me a call on (phone number removed) If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee. IF THIS ROLE IS NOT APPLICABLE TO YOU, BUT YOU ARE LOOKING FOR ROLE, PLEASE SEND OVER YOUR CV AND I WILL CHECK WHAT ROLES I HAVE AVAILABLE. Look forward to speaking with you soon,
GLL is looking for Gymnastics Coaches based at The Park Sports Centre. If you have the skills and ambition to join us as a Gymnastics Coach, there has never been a more exciting time to join us. This is more than a Gymnastics Coach job, it's a career. A Gymnastics Coach is a highly rewarding role as a key player in the 2012 Olympic legacy and in turn, our gymnastics courses are more popular than ever. You would be a passionate gymnastics coach who lives and breathes gymnastics and wants to share that passion with your pupils and colleagues alike. Our gymnastics coaches are good all-rounders, you'll also specialise in any of a number of disciplines that we teach such as men's and women's artistic, rhythmic, trampoline, and acrobatic. As an experienced gymnastics coach, you'll be qualified to Level 1, 2 or 3. You'll thrive on seeing others develop and as your courses and lessons will be your own to lead and plan, you'll influence their success and growth. Ensuring the lessons are enjoyable, you'll be able to think on your feet and be creative with the facilities around you, still making sure that your pupils are constantly observed and kept safe. Due to our size and scale, there will be plenty of hours available for you to coach and the bigger our courses get, the more opportunity there will be to further develop your career with us. We invest in our people as well as our facilities and we aim to upskill and progress people throughout their time with us. What you'll do: You will experience regular pool rotations Supervising and cleaning the pool area Setting up equipment Deliver first-class customer service Deal with customer queries Teach high quality gymnastics at a variety of levels Deliver lessons that are safe, fun and progressive Safe coaching and supporting skills Complete registers and assessments of participants using GLL iPads Completing or assisting with equipment set ups Completing or assisting with warm ups and cool downs Assisting with the assessment process (award scheme and skills matrix) Providing parental feedback where required Level 1 coaches aged 18+ may be responsible for the overall delivery of lessons and courses What you need: A can-do attitude A real focus on customer service. Passion and personality Knowledge of health and safety Be a great team player Qualified at Level 1, 2 or 3. However, training can be given for those that would like to become gymnastics coaches. As a charitable social enterprise and cooperative owned by our staff, GLL is a unique organisation for you to have a career with! The basics: This is a part time, flexible position. Hours of work will be negotiated with you in line with the needs of the service, flexible working may be possible, working from home is not possible in this role. We are an accredited Living Wage employer with industry leading rates of pay We can offer a career, not just a job with extensive Learning & development support available. A uniform will be supplied and must be worn GLL is Values Driven, not Profit Driven. We work hard to benefit the communities we operate in. As a staff owned organisation you will be given the opportunity to join the Society and have a stake in your business. Additionally GLL offers employees a range of employment benefits: Access to a pension scheme. Health Assurance and access to Counselling services Access to the tax efficient Ride to Work bicycle purchase scheme. Free annual eye tests Discounted nationwide (over 200 centres) inclusive leisure centre membership for you and your partner. This includes GLL Extras! GLL Society benefits (if you choose to join the Society after your probation period) include: The right to stand for the Society board and to vote for board members to represent you Access to team building and fun events such as Treks, Concerts outings etc Access to a range of benefits exclusive to our people - ask your line manager for details or check out the Intranet About GLL: As the UK's largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities. We manage over 400 facilities across England, Wales, and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries, and children's centres. Our people are from the communities we serve and help us make real changes in their local area. One of our core values is 'More than a Job', because working with us opens a wide range of possibilities and opportunities for you, starting with how you work with us.?To make sure we are having a positive impact on our people, we also offer some flexible and part-time working options so you can make sure your new job works for you. Subject to vacancies, whether you are after a contractual commitment and a regular work schedule or the freedom of flexible hours, you may be able to choose an arrangement that works best for you and play your part in improving the health and wellbeing of your community. We offer two different types of work arrangements: A permanent employment contract - part time and full time A flexible worker engagement by joining our flexible worker pool If you are looking for a regular number of hours that you can work and are flexible to meet the needs of a 7 day a week service, then a full-time or part-time permanent contract might be the right choice for you. So whether your ambitions lie in sport and leisure, events & catering, health & beauty, corporate support or working with children, you'll be able to find your ideal new job at GLL. Passionate about seeing our communities thrive, we invest back into our facilities, projects and people and are Investors in People Gold Award employer. However you choose to work with us, you can be
Jun 30, 2026
Full time
GLL is looking for Gymnastics Coaches based at The Park Sports Centre. If you have the skills and ambition to join us as a Gymnastics Coach, there has never been a more exciting time to join us. This is more than a Gymnastics Coach job, it's a career. A Gymnastics Coach is a highly rewarding role as a key player in the 2012 Olympic legacy and in turn, our gymnastics courses are more popular than ever. You would be a passionate gymnastics coach who lives and breathes gymnastics and wants to share that passion with your pupils and colleagues alike. Our gymnastics coaches are good all-rounders, you'll also specialise in any of a number of disciplines that we teach such as men's and women's artistic, rhythmic, trampoline, and acrobatic. As an experienced gymnastics coach, you'll be qualified to Level 1, 2 or 3. You'll thrive on seeing others develop and as your courses and lessons will be your own to lead and plan, you'll influence their success and growth. Ensuring the lessons are enjoyable, you'll be able to think on your feet and be creative with the facilities around you, still making sure that your pupils are constantly observed and kept safe. Due to our size and scale, there will be plenty of hours available for you to coach and the bigger our courses get, the more opportunity there will be to further develop your career with us. We invest in our people as well as our facilities and we aim to upskill and progress people throughout their time with us. What you'll do: You will experience regular pool rotations Supervising and cleaning the pool area Setting up equipment Deliver first-class customer service Deal with customer queries Teach high quality gymnastics at a variety of levels Deliver lessons that are safe, fun and progressive Safe coaching and supporting skills Complete registers and assessments of participants using GLL iPads Completing or assisting with equipment set ups Completing or assisting with warm ups and cool downs Assisting with the assessment process (award scheme and skills matrix) Providing parental feedback where required Level 1 coaches aged 18+ may be responsible for the overall delivery of lessons and courses What you need: A can-do attitude A real focus on customer service. Passion and personality Knowledge of health and safety Be a great team player Qualified at Level 1, 2 or 3. However, training can be given for those that would like to become gymnastics coaches. As a charitable social enterprise and cooperative owned by our staff, GLL is a unique organisation for you to have a career with! The basics: This is a part time, flexible position. Hours of work will be negotiated with you in line with the needs of the service, flexible working may be possible, working from home is not possible in this role. We are an accredited Living Wage employer with industry leading rates of pay We can offer a career, not just a job with extensive Learning & development support available. A uniform will be supplied and must be worn GLL is Values Driven, not Profit Driven. We work hard to benefit the communities we operate in. As a staff owned organisation you will be given the opportunity to join the Society and have a stake in your business. Additionally GLL offers employees a range of employment benefits: Access to a pension scheme. Health Assurance and access to Counselling services Access to the tax efficient Ride to Work bicycle purchase scheme. Free annual eye tests Discounted nationwide (over 200 centres) inclusive leisure centre membership for you and your partner. This includes GLL Extras! GLL Society benefits (if you choose to join the Society after your probation period) include: The right to stand for the Society board and to vote for board members to represent you Access to team building and fun events such as Treks, Concerts outings etc Access to a range of benefits exclusive to our people - ask your line manager for details or check out the Intranet About GLL: As the UK's largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities. We manage over 400 facilities across England, Wales, and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries, and children's centres. Our people are from the communities we serve and help us make real changes in their local area. One of our core values is 'More than a Job', because working with us opens a wide range of possibilities and opportunities for you, starting with how you work with us.?To make sure we are having a positive impact on our people, we also offer some flexible and part-time working options so you can make sure your new job works for you. Subject to vacancies, whether you are after a contractual commitment and a regular work schedule or the freedom of flexible hours, you may be able to choose an arrangement that works best for you and play your part in improving the health and wellbeing of your community. We offer two different types of work arrangements: A permanent employment contract - part time and full time A flexible worker engagement by joining our flexible worker pool If you are looking for a regular number of hours that you can work and are flexible to meet the needs of a 7 day a week service, then a full-time or part-time permanent contract might be the right choice for you. So whether your ambitions lie in sport and leisure, events & catering, health & beauty, corporate support or working with children, you'll be able to find your ideal new job at GLL. Passionate about seeing our communities thrive, we invest back into our facilities, projects and people and are Investors in People Gold Award employer. However you choose to work with us, you can be
Hertfordshire County Council
Stevenage, Hertfordshire
Job Title: Quality Assurance & Audit Manager Starting Salary: £48,226 progressing to £53,459 per annum + Market Enhanced Payment Hours: 37 per week Base Location: Farnham House, Stevenage . Contract Type: Fixed Term/Secondment for 6 months from start date. Directorate: Childrens Services The role is a combination of hybrid and office working. The applicant must be able to attend in-person meetings and events at Stevenage and other sites across Hertfordshire, as and when required in-line with the business need. The applicant will be expected to be in the office all days during inspection periods. About the team Are you passionate about promoting best practice, strengthening services, and achieving positive outcomes for children, young people, and families? We are looking for a Quality Assurance and Audit Manager to join the Social Care Quality Assurance, Audit, Policy and Practice Team. The team works in collaboration with a range of internal and external stakeholders. The team is well established, with most staff being in post for 2+ years. The successful applicant will help in shaping future social work practice, promoting best practice and ensuring positive outcomes for children, young people, and families. About the role Key fundamentals of this role will see the postholder deliver: Partnership working with teams, service areas, the Hertfordshire Safeguarding Children Partnership and partner agencies. Working with Senior Leaders Supporting to develop and deliver Practice Weeks and Internal Peer Reviews. Developing, reviewing and interpretating new and existing policies and practice guidance in accordance with national legislation, guidance and service requirements. Supporting the delivery of the QA Framework. Further details of this is as follows: Supporting the development and maintenance of the quality assurance and audit processes, ensuring that they meet external inspection requirements and enable Children's Services to monitor and evaluate the effectiveness of its arrangements to safeguard children and young people in Hertfordshire. Assisting the Quality Assurance, Audit, Policy, and Practice Team in maintaining and implementing an effective policy and practice framework to support staff in delivering effective interventions in children's social care services. Working in partnership with teams and service areas to complete audits, analyse findings, write reports, and make recommendations around how practice can be improved. Working with Senior Leaders, sharing findings from quality assurance activity and agreeing actions plans to address any areas of development. Supporting the management of Children's Services Quality Assurance Framework, supporting with developing and delivery of Practice Weeks and Internal Peer Reviews. Sharing learning from quality assurance activity with the workforce, through delivering presentations to the workforce. Close working with our Learning and Development Team and Participation Team to support delivery of the QA Framework. Through quality assurance activity, to monitor and review the implementation of policy and practice guidance and ensure it is effective in supporting the department to meet its performance improvement targets and objectives. Use the learning from quality audits, reviews of children and young people's records, service user feedback and action research to develop effective practice. Work closely with the Hertfordshire Safeguarding Children Partnership and partner agencies to develop joint working practices and complete multi-agency quality assurance activity. Support the Policy Manager as needed with developing and reviewing policy and practice guidance in accordance with national legislation, guidance, and service requirements. Provide an initial interpretation of new government initiatives, legislative changes, and guidance, particularly around audit and quality assurance and their impact and/or implications for the work of CS/the Local Authority. About you Essential : Hold a Social Work qualification and SWE registration, professionally qualified. Adhering to the Social Work England (SWE) standards of proficiency and meet the national professional social work capabilities. Proven post qualifying experience and a commitment to own continuous professional development and development of best practice. Experience of completing audits of children and young people's records. Sound knowledge of social work with children, young people and families, and capacity to develop in depth knowledge and lead on specialist areas. Strong written and verbal communication skills. Proficient in the use of Microsoft IT package. Ability to travel to office bases at short notice and for periods of time, especially when an inspection is announced. Desirable : Experience of project planning and management. Experience of undertaking research and producing complex reports or documents. Experience of developing user and stakeholder involvement in the development and planning of services. Experience of interpreting and analysing the impact of legislation and policy on service delivery. Experience of working across organisational boundaries. We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role. This is a great career development opportunity for applicants looking to progress in their social work career. Interview Date: 8th October
Sep 23, 2025
Full time
Job Title: Quality Assurance & Audit Manager Starting Salary: £48,226 progressing to £53,459 per annum + Market Enhanced Payment Hours: 37 per week Base Location: Farnham House, Stevenage . Contract Type: Fixed Term/Secondment for 6 months from start date. Directorate: Childrens Services The role is a combination of hybrid and office working. The applicant must be able to attend in-person meetings and events at Stevenage and other sites across Hertfordshire, as and when required in-line with the business need. The applicant will be expected to be in the office all days during inspection periods. About the team Are you passionate about promoting best practice, strengthening services, and achieving positive outcomes for children, young people, and families? We are looking for a Quality Assurance and Audit Manager to join the Social Care Quality Assurance, Audit, Policy and Practice Team. The team works in collaboration with a range of internal and external stakeholders. The team is well established, with most staff being in post for 2+ years. The successful applicant will help in shaping future social work practice, promoting best practice and ensuring positive outcomes for children, young people, and families. About the role Key fundamentals of this role will see the postholder deliver: Partnership working with teams, service areas, the Hertfordshire Safeguarding Children Partnership and partner agencies. Working with Senior Leaders Supporting to develop and deliver Practice Weeks and Internal Peer Reviews. Developing, reviewing and interpretating new and existing policies and practice guidance in accordance with national legislation, guidance and service requirements. Supporting the delivery of the QA Framework. Further details of this is as follows: Supporting the development and maintenance of the quality assurance and audit processes, ensuring that they meet external inspection requirements and enable Children's Services to monitor and evaluate the effectiveness of its arrangements to safeguard children and young people in Hertfordshire. Assisting the Quality Assurance, Audit, Policy, and Practice Team in maintaining and implementing an effective policy and practice framework to support staff in delivering effective interventions in children's social care services. Working in partnership with teams and service areas to complete audits, analyse findings, write reports, and make recommendations around how practice can be improved. Working with Senior Leaders, sharing findings from quality assurance activity and agreeing actions plans to address any areas of development. Supporting the management of Children's Services Quality Assurance Framework, supporting with developing and delivery of Practice Weeks and Internal Peer Reviews. Sharing learning from quality assurance activity with the workforce, through delivering presentations to the workforce. Close working with our Learning and Development Team and Participation Team to support delivery of the QA Framework. Through quality assurance activity, to monitor and review the implementation of policy and practice guidance and ensure it is effective in supporting the department to meet its performance improvement targets and objectives. Use the learning from quality audits, reviews of children and young people's records, service user feedback and action research to develop effective practice. Work closely with the Hertfordshire Safeguarding Children Partnership and partner agencies to develop joint working practices and complete multi-agency quality assurance activity. Support the Policy Manager as needed with developing and reviewing policy and practice guidance in accordance with national legislation, guidance, and service requirements. Provide an initial interpretation of new government initiatives, legislative changes, and guidance, particularly around audit and quality assurance and their impact and/or implications for the work of CS/the Local Authority. About you Essential : Hold a Social Work qualification and SWE registration, professionally qualified. Adhering to the Social Work England (SWE) standards of proficiency and meet the national professional social work capabilities. Proven post qualifying experience and a commitment to own continuous professional development and development of best practice. Experience of completing audits of children and young people's records. Sound knowledge of social work with children, young people and families, and capacity to develop in depth knowledge and lead on specialist areas. Strong written and verbal communication skills. Proficient in the use of Microsoft IT package. Ability to travel to office bases at short notice and for periods of time, especially when an inspection is announced. Desirable : Experience of project planning and management. Experience of undertaking research and producing complex reports or documents. Experience of developing user and stakeholder involvement in the development and planning of services. Experience of interpreting and analysing the impact of legislation and policy on service delivery. Experience of working across organisational boundaries. We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role. This is a great career development opportunity for applicants looking to progress in their social work career. Interview Date: 8th October