We have an excellent contract job opportunity for a Service Designer A service Designer works with platforms, products and project teams within client's Transform to follow the service design process to produce service architecture, service design specifications and complete the service onboarding to the respective tools, process, services and people for a successful go live. Contract - 6 months (high potential to extend further) Location - Waterside (UB7 0GB) (2-3 days per week onsite) Pay - attractive daily rate (inside IR35) Overview of the role A service Designer works with platforms, products and project teams within IAG Transform to follow the service design process to produce service architecture, service design specifications and complete the service onboarding to the respective tools, process, services and people for a successful go live. Roles and Responsibilities: Own and govern the review of new or amended services, the service design elements of any new IT products, platforms or services, and the definition of the services/support 'wrapper'. Engage with project/product teams and define operating model, support model, delivery model, ServiceNow specifications, observability specifications and documentations required for service support and service operations. Validate the service architecture to ensure its fit for use, fit for purpose, its scalable and flexible to meet the demands of measuring business services. Establish and document the non-functional, service specifications and tool specification for any new or changed services and represent these at all project gateways to assure that these requirements are being delivered. Ensure that the knowledge transfer required for service operations and support teams are complete and signed off by the service owners. Guide the product and project teams to adopt the self-serve service onboarding in ServiceNow. Implement and maintain the agreed Service Strategy that aligns and compliments the client's Transform vision and strategy. Represent I&O and support architects across all disciplines within IAG Transform and ensure all proposed solutions fit within the strategic direction of the support model. Ensure that all changes are assessed and supportable, establish and maintain the service architecture and best practice Create all the required templated artefacts needed to support the business demand, whilst ensuring agility, pace and diligence throughout the service life cycle. Support and enable the service portfolio (ie, current and future shape of service) including identifying new services, defining the life cycle of all services, prioritising investment initiatives for new/improved tooling and services based on business priorities. Liaise closely with service partners and suppliers where third-party work or packages involve significant architectural decisions. Innovation and Process Improvements: Lead proof-of-concept initiatives to automation resolution of service onboarding. Identify service patterns to produce new ways of producing service design and onboarding. Responsible to identify service optimisation initiatives to mature the overall service. Identify the needs and of the service operations and support teams and improve the service onboarding artefacts to meet the demands. Design and oversee the implementation of ITSM tooling solutions that support ITIL-aligned processes. Work collaboratively with cross-functional teams to ensure integration of ITSM tools with other essential enterprise tools (eg, monitoring, CMDB, service desk, automation tools). Training and Support: Provide training and support to technology staff on the effective use of service design and self-serve service onboarding in ServiceNow. Serve as a subject matter expert for service solutions, ITSM tools and related technologies. Skills Minimum Requirements: Extensive experience (typically 15+ years) in delivering service architecture, service design and service onboarding in a large scale enterprise for green field and brownfield products and platforms. Excellent understanding of service methodologies, Service Management and ITIL Framework. Proven track record of designing service management processes and procedures, service models, support models, operating models and delivery models. Strong experience in converting user stories to technical specifications for service now team to develop and deploy solutions required by the project/product/platform teams. Proven experience in defining NFR's and be part of vendor selection process. Strong Service support commercial background and costing knowledge. Proven track record of successfully working with Service operations teams. Possess strong knowledge in cloud platforms such as AWS & Azure, SaaS platforms, SAP platforms. Previous experience of working in service design and onboarding of Central finance, Procurement, HR products and platforms. Capable of defining and onboarding Ai products and ai agents operating model and support model. Strong experience of challenging, identifying and delivering continual improvements. Experience with industry standard SDLCs including but not limited to Agile, Waterfall, Hybrid, product operating model, etc. Experience and knowledge of Service now platform, preferably ITSM/ITOM/AIOps including Metrics intelligence. Additional/Desirable: Strong understanding of ITSM best practices and principles; ITIL V4 certification is preferred. Experience of managing and working with vendors/offshore teams to support day to day activities. Ability to lead and motivate cross-functional teams and the skill to influence stakeholder decision-making with data-driven insights. Extracting requirements from business stakeholders and documenting them in a succinct manner. Flexibility to adapt to changing organizational requirements, technologies, and methodologies. Excellent communication skills with a capacity to present, discuss and disseminate technical concepts in a business language to multiple audiences. Deep understanding of service value for customers and driving continuous improvement through automation. Initiates and manages changes to help shape the future direction of IAG Transform and Organisation. Collaborative, open-minded work, resulting in recognition as a valued partner by colleagues, customers and senior stakeholders across the Organisation. Clear decision-making ability with the facility to judge complex situations and assess when to escalate issues. Demonstrates a passion for and commitment to continuous personal professional development. Critical Skills: Excellent analytical, problem-solving, and strategic thinking skills. Strong communication and interpersonal skills with the ability to work effectively with cross-functional teams. Exceptional organizational, communication, and interpersonal skills specific to a fast-paced, global corporate environment. Robust problem-solving and analytical capabilities. Experience in vendor management and negotiation. Excellent verbal and written communication skills to effectively convey change proposals, document architecture and processes and liaise with stakeholders at all levels. Meticulous attention to detail to ensure accuracy and thoroughness.
Jul 13, 2026
Contractor
We have an excellent contract job opportunity for a Service Designer A service Designer works with platforms, products and project teams within client's Transform to follow the service design process to produce service architecture, service design specifications and complete the service onboarding to the respective tools, process, services and people for a successful go live. Contract - 6 months (high potential to extend further) Location - Waterside (UB7 0GB) (2-3 days per week onsite) Pay - attractive daily rate (inside IR35) Overview of the role A service Designer works with platforms, products and project teams within IAG Transform to follow the service design process to produce service architecture, service design specifications and complete the service onboarding to the respective tools, process, services and people for a successful go live. Roles and Responsibilities: Own and govern the review of new or amended services, the service design elements of any new IT products, platforms or services, and the definition of the services/support 'wrapper'. Engage with project/product teams and define operating model, support model, delivery model, ServiceNow specifications, observability specifications and documentations required for service support and service operations. Validate the service architecture to ensure its fit for use, fit for purpose, its scalable and flexible to meet the demands of measuring business services. Establish and document the non-functional, service specifications and tool specification for any new or changed services and represent these at all project gateways to assure that these requirements are being delivered. Ensure that the knowledge transfer required for service operations and support teams are complete and signed off by the service owners. Guide the product and project teams to adopt the self-serve service onboarding in ServiceNow. Implement and maintain the agreed Service Strategy that aligns and compliments the client's Transform vision and strategy. Represent I&O and support architects across all disciplines within IAG Transform and ensure all proposed solutions fit within the strategic direction of the support model. Ensure that all changes are assessed and supportable, establish and maintain the service architecture and best practice Create all the required templated artefacts needed to support the business demand, whilst ensuring agility, pace and diligence throughout the service life cycle. Support and enable the service portfolio (ie, current and future shape of service) including identifying new services, defining the life cycle of all services, prioritising investment initiatives for new/improved tooling and services based on business priorities. Liaise closely with service partners and suppliers where third-party work or packages involve significant architectural decisions. Innovation and Process Improvements: Lead proof-of-concept initiatives to automation resolution of service onboarding. Identify service patterns to produce new ways of producing service design and onboarding. Responsible to identify service optimisation initiatives to mature the overall service. Identify the needs and of the service operations and support teams and improve the service onboarding artefacts to meet the demands. Design and oversee the implementation of ITSM tooling solutions that support ITIL-aligned processes. Work collaboratively with cross-functional teams to ensure integration of ITSM tools with other essential enterprise tools (eg, monitoring, CMDB, service desk, automation tools). Training and Support: Provide training and support to technology staff on the effective use of service design and self-serve service onboarding in ServiceNow. Serve as a subject matter expert for service solutions, ITSM tools and related technologies. Skills Minimum Requirements: Extensive experience (typically 15+ years) in delivering service architecture, service design and service onboarding in a large scale enterprise for green field and brownfield products and platforms. Excellent understanding of service methodologies, Service Management and ITIL Framework. Proven track record of designing service management processes and procedures, service models, support models, operating models and delivery models. Strong experience in converting user stories to technical specifications for service now team to develop and deploy solutions required by the project/product/platform teams. Proven experience in defining NFR's and be part of vendor selection process. Strong Service support commercial background and costing knowledge. Proven track record of successfully working with Service operations teams. Possess strong knowledge in cloud platforms such as AWS & Azure, SaaS platforms, SAP platforms. Previous experience of working in service design and onboarding of Central finance, Procurement, HR products and platforms. Capable of defining and onboarding Ai products and ai agents operating model and support model. Strong experience of challenging, identifying and delivering continual improvements. Experience with industry standard SDLCs including but not limited to Agile, Waterfall, Hybrid, product operating model, etc. Experience and knowledge of Service now platform, preferably ITSM/ITOM/AIOps including Metrics intelligence. Additional/Desirable: Strong understanding of ITSM best practices and principles; ITIL V4 certification is preferred. Experience of managing and working with vendors/offshore teams to support day to day activities. Ability to lead and motivate cross-functional teams and the skill to influence stakeholder decision-making with data-driven insights. Extracting requirements from business stakeholders and documenting them in a succinct manner. Flexibility to adapt to changing organizational requirements, technologies, and methodologies. Excellent communication skills with a capacity to present, discuss and disseminate technical concepts in a business language to multiple audiences. Deep understanding of service value for customers and driving continuous improvement through automation. Initiates and manages changes to help shape the future direction of IAG Transform and Organisation. Collaborative, open-minded work, resulting in recognition as a valued partner by colleagues, customers and senior stakeholders across the Organisation. Clear decision-making ability with the facility to judge complex situations and assess when to escalate issues. Demonstrates a passion for and commitment to continuous personal professional development. Critical Skills: Excellent analytical, problem-solving, and strategic thinking skills. Strong communication and interpersonal skills with the ability to work effectively with cross-functional teams. Exceptional organizational, communication, and interpersonal skills specific to a fast-paced, global corporate environment. Robust problem-solving and analytical capabilities. Experience in vendor management and negotiation. Excellent verbal and written communication skills to effectively convey change proposals, document architecture and processes and liaise with stakeholders at all levels. Meticulous attention to detail to ensure accuracy and thoroughness.
Premier Technical Recruitment
Leicester, Leicestershire
Electrical Engineer Leicester c 40k - 45k neg dep exp Our Leicester based client has been established for more than a century and are recognised as global market leaders in the design and manufacture of niche electrical solutions, and as a result of continued success and an ongoing programme of strategic growth, are now seeking to recruit an experienced and enthusiastic Electrical Engineer to complement their skilled and professional team. Reporting to the Engineering Manager, the successful Electrical Engineer candidate will support the engineering team in their industrial product range, contributing to the design of electrical equipment for industrial applications and implementing electrical best practices, adhering to industry standards, and collaborating with the design team to create innovative solutions, so it is essential that you will demonstrate hands-on design experience and a solid grasp of both electrical and mechanical engineering principles. Core duties for this varied and challenging Electrical Engineer role will include (but not be limited to): Reviewing design requirements and producing design calculations and associated production documentation as well as design calculations and corresponding paperwork to manufacture designs. Approving drawings, BOM's and other design information issued for manufacture, and participating in R&D and product testing as required. Selecting electrical components for use in control systems Creating 3D models (primarily sheet metal parts) and assemblies, issuing designs for manufacture through engineering drawings and supplementary documentation. Carry out detailed electrical design work including design verification testing as required, and both reviewing and approving design information from other team members whilst ensuring adherence to relevant quality systems (primarily ISO 9001), including using Engineering Change Notifications (ECNs) to document changes. Conducting technical investigations, perform RCA and initiating corrective actions as required, and providing technical support to Production, Sales, Service, and Customer Support departments as required. Delivering projects on schedule and within budget whilst managing your complex workload efficiently, and ensuring compliance with applicable design, regulatory, and industry standards, and identifying and applying new industry-wide processes within the business where beneficial. To be considered for this exceptional opportunity within a market leading global manufacturing and supply environment, it is envisaged the successful candidate will demonstrate at least 4 years' experience in an electrical design position and realistically be qualified to HND level or above (or QBE) in an electrical engineering discipline. You will be familiar with CE marking processes and DFMEA and possess proven experience in designing electrical equipment and/or machinery along with comprehensive skills and experience in the use of Autodesk Inventor and Autocad . With solid experience in the use of the MS Suite of packages and exceptional communication skills at all levels, working knowledge of mechanical engineering practices (ie materials, FEA, fixings, fabrication etc) and of designing MV assemblies and utilising HV test techniques will prove distinctly advantageous. Contact the Electrical Team at Premier Technical Recruitment on (phone number removed) or email your cv in confidence to (url removed) for further details.
Jul 13, 2026
Full time
Electrical Engineer Leicester c 40k - 45k neg dep exp Our Leicester based client has been established for more than a century and are recognised as global market leaders in the design and manufacture of niche electrical solutions, and as a result of continued success and an ongoing programme of strategic growth, are now seeking to recruit an experienced and enthusiastic Electrical Engineer to complement their skilled and professional team. Reporting to the Engineering Manager, the successful Electrical Engineer candidate will support the engineering team in their industrial product range, contributing to the design of electrical equipment for industrial applications and implementing electrical best practices, adhering to industry standards, and collaborating with the design team to create innovative solutions, so it is essential that you will demonstrate hands-on design experience and a solid grasp of both electrical and mechanical engineering principles. Core duties for this varied and challenging Electrical Engineer role will include (but not be limited to): Reviewing design requirements and producing design calculations and associated production documentation as well as design calculations and corresponding paperwork to manufacture designs. Approving drawings, BOM's and other design information issued for manufacture, and participating in R&D and product testing as required. Selecting electrical components for use in control systems Creating 3D models (primarily sheet metal parts) and assemblies, issuing designs for manufacture through engineering drawings and supplementary documentation. Carry out detailed electrical design work including design verification testing as required, and both reviewing and approving design information from other team members whilst ensuring adherence to relevant quality systems (primarily ISO 9001), including using Engineering Change Notifications (ECNs) to document changes. Conducting technical investigations, perform RCA and initiating corrective actions as required, and providing technical support to Production, Sales, Service, and Customer Support departments as required. Delivering projects on schedule and within budget whilst managing your complex workload efficiently, and ensuring compliance with applicable design, regulatory, and industry standards, and identifying and applying new industry-wide processes within the business where beneficial. To be considered for this exceptional opportunity within a market leading global manufacturing and supply environment, it is envisaged the successful candidate will demonstrate at least 4 years' experience in an electrical design position and realistically be qualified to HND level or above (or QBE) in an electrical engineering discipline. You will be familiar with CE marking processes and DFMEA and possess proven experience in designing electrical equipment and/or machinery along with comprehensive skills and experience in the use of Autodesk Inventor and Autocad . With solid experience in the use of the MS Suite of packages and exceptional communication skills at all levels, working knowledge of mechanical engineering practices (ie materials, FEA, fixings, fabrication etc) and of designing MV assemblies and utilising HV test techniques will prove distinctly advantageous. Contact the Electrical Team at Premier Technical Recruitment on (phone number removed) or email your cv in confidence to (url removed) for further details.
Director of IT Operations Portsmouth Competitive Salary and benefits (dependent on skills and qualifications) Full-time Hybrid Joint-contribution pension from 6% (12% total) - Enhanced maternity & family leave - Life assurance - HolidayPlus - Virtual GP & Employee Assistance Programme plus retail and leisure discounts & many more. REQ5841 Job Purpose Provide strategic and operational leadership for all IT and Operational Technology (OT) services across the organisation. Lead the delivery of secure, resilient and high-performing technology services that support business operations, regulatory obligations and critical national infrastructure. Oversee IT business continuity and crisis management, while driving service excellence, transformation and continuous improvement. We deliver safety, warmth, and comfort to homes and businesses. Every role, whether in the office or on the front line, plays a key part in this mission. Here's how you will contribute Strategy and Leadership Develop and deliver the IT & OT strategy, ensuring technology supports business objectives and operational performance. Lead the delivery of IT change, transformation and service improvement programmes across infrastructure, applications and end-user services. Ensure the availability, resilience and performance of all IT & OT services, delivering 24/7, 365-day operational support across the business. Work collaboratively with Cyber, Transformation and business leaders to deliver strategic priorities and optimise technology capabilities. Oversee and effectively manage SGN's core IT delivery programmes including: o Responsible for the Development, Test and Support Services Framework, ensuring all third parties deliver and maintain quality outputs, to time and budget. o Continued IT Service transformation and automation (Service Management, Service desk and End user services) o Work closely with CISO and SOC to ensure threats & vulnerabilities are managed and mitigated. o Supporting the delivery of new more efficient mechanisms of delivering change with business colleagues and re-use of technology (Ways of Working). Financial Management and Controls Manage the IT Operations operational and capital budget, ensuring effective financial planning, governance and value for money. Oversee strategic supplier relationships and contracts to drive service excellence, efficiency and continuous improvement. Ensure compliance with relevant governance, cyber security and IT service management standards. Regulatory Funding and Stakeholder Management Ensure IT & OT services support the organisation's regulatory, operational and security obligations. Responsible for attendance and support of SGN Regulated Investment Committee, Cash Committee and other internal Executive forums as required, to challenge review and contribute to the Company performance and financial targets. Support the wider IT leadership team on any engagements or requirements with Ofgem, DESNZ, NCSC as part of their ongoing assessment of company's cyber security risk management for IT and OT. Build strong relationships with internal and external stakeholders to support regulatory, cyber security and business priorities. People, Talent and Skills Lead, develop and inspire a high-performing IT Operations team, fostering a culture of continuous improvement and inclusion. Ensure the organisation has the technical capability, skills and supplier partnerships required to support current and future business needs. Manage strategic technology partners to deliver high-quality, resilient and cost-effective services. Accountabilities Overall accountability for the delivery, resilience and availability of all IT & OT services supporting approximately 5,000 employees and 5.9 million customers. Ensure business-critical services, including emergency response and operational systems, remain secure, resilient and available. Own IT business continuity, crisis management and cyber resilience capabilities across the organisation. Report on IT Operations performance, risks and strategic initiatives to the CIO, Executive Leadership Team and Board. What you will need Significant senior leadership experience within IT Operations in a complex, business-critical or 24/7 operational environment. Proven success developing and delivering IT strategies, operational improvements and technology transformation programmes. Experience leading large-scale, high-availability IT services with responsibility for service resilience and operational performance. Strong financial and commercial management experience, including substantial budgets and strategic supplier relationships. Demonstrated success leading and developing high-performing technical teams. Strong knowledge of IT service management, cyber security, business continuity and operational resilience. Understanding of governance and industry frameworks such as ITIL, ISO 27001 and related best practices. Excellent stakeholder management and communication skills, with experience engaging Executive and Board-level audiences. Not sure you meet every requirement? Research shows some people - particularly women and those from underrepresented backgrounds - may hesitate to apply unless they meet every criteria. At SGN, we value diverse backgrounds, experiences and perspectives. If this role interests you but you're not sure you tick every box, we'd still love to hear from you. You might be just who we're looking for - now or in the future. Why SGN? SGN leads pioneering research and development for a energy system. Our innovative technologies are transforming the gas industry while keeping people safe and warm. We are an award-winning employer, including CCA Gold Awards for Great Places to Work and Inclusivity and Accessibility , and a proud Gold member of the Armed Forces Covenant. If you require any accommodations or support during the application process, reach out to us. We're here to help ensure an inclusive and accessible experience for everyone.
Jul 13, 2026
Full time
Director of IT Operations Portsmouth Competitive Salary and benefits (dependent on skills and qualifications) Full-time Hybrid Joint-contribution pension from 6% (12% total) - Enhanced maternity & family leave - Life assurance - HolidayPlus - Virtual GP & Employee Assistance Programme plus retail and leisure discounts & many more. REQ5841 Job Purpose Provide strategic and operational leadership for all IT and Operational Technology (OT) services across the organisation. Lead the delivery of secure, resilient and high-performing technology services that support business operations, regulatory obligations and critical national infrastructure. Oversee IT business continuity and crisis management, while driving service excellence, transformation and continuous improvement. We deliver safety, warmth, and comfort to homes and businesses. Every role, whether in the office or on the front line, plays a key part in this mission. Here's how you will contribute Strategy and Leadership Develop and deliver the IT & OT strategy, ensuring technology supports business objectives and operational performance. Lead the delivery of IT change, transformation and service improvement programmes across infrastructure, applications and end-user services. Ensure the availability, resilience and performance of all IT & OT services, delivering 24/7, 365-day operational support across the business. Work collaboratively with Cyber, Transformation and business leaders to deliver strategic priorities and optimise technology capabilities. Oversee and effectively manage SGN's core IT delivery programmes including: o Responsible for the Development, Test and Support Services Framework, ensuring all third parties deliver and maintain quality outputs, to time and budget. o Continued IT Service transformation and automation (Service Management, Service desk and End user services) o Work closely with CISO and SOC to ensure threats & vulnerabilities are managed and mitigated. o Supporting the delivery of new more efficient mechanisms of delivering change with business colleagues and re-use of technology (Ways of Working). Financial Management and Controls Manage the IT Operations operational and capital budget, ensuring effective financial planning, governance and value for money. Oversee strategic supplier relationships and contracts to drive service excellence, efficiency and continuous improvement. Ensure compliance with relevant governance, cyber security and IT service management standards. Regulatory Funding and Stakeholder Management Ensure IT & OT services support the organisation's regulatory, operational and security obligations. Responsible for attendance and support of SGN Regulated Investment Committee, Cash Committee and other internal Executive forums as required, to challenge review and contribute to the Company performance and financial targets. Support the wider IT leadership team on any engagements or requirements with Ofgem, DESNZ, NCSC as part of their ongoing assessment of company's cyber security risk management for IT and OT. Build strong relationships with internal and external stakeholders to support regulatory, cyber security and business priorities. People, Talent and Skills Lead, develop and inspire a high-performing IT Operations team, fostering a culture of continuous improvement and inclusion. Ensure the organisation has the technical capability, skills and supplier partnerships required to support current and future business needs. Manage strategic technology partners to deliver high-quality, resilient and cost-effective services. Accountabilities Overall accountability for the delivery, resilience and availability of all IT & OT services supporting approximately 5,000 employees and 5.9 million customers. Ensure business-critical services, including emergency response and operational systems, remain secure, resilient and available. Own IT business continuity, crisis management and cyber resilience capabilities across the organisation. Report on IT Operations performance, risks and strategic initiatives to the CIO, Executive Leadership Team and Board. What you will need Significant senior leadership experience within IT Operations in a complex, business-critical or 24/7 operational environment. Proven success developing and delivering IT strategies, operational improvements and technology transformation programmes. Experience leading large-scale, high-availability IT services with responsibility for service resilience and operational performance. Strong financial and commercial management experience, including substantial budgets and strategic supplier relationships. Demonstrated success leading and developing high-performing technical teams. Strong knowledge of IT service management, cyber security, business continuity and operational resilience. Understanding of governance and industry frameworks such as ITIL, ISO 27001 and related best practices. Excellent stakeholder management and communication skills, with experience engaging Executive and Board-level audiences. Not sure you meet every requirement? Research shows some people - particularly women and those from underrepresented backgrounds - may hesitate to apply unless they meet every criteria. At SGN, we value diverse backgrounds, experiences and perspectives. If this role interests you but you're not sure you tick every box, we'd still love to hear from you. You might be just who we're looking for - now or in the future. Why SGN? SGN leads pioneering research and development for a energy system. Our innovative technologies are transforming the gas industry while keeping people safe and warm. We are an award-winning employer, including CCA Gold Awards for Great Places to Work and Inclusivity and Accessibility , and a proud Gold member of the Armed Forces Covenant. If you require any accommodations or support during the application process, reach out to us. We're here to help ensure an inclusive and accessible experience for everyone.
Role: Connectivity Service Desk Team Leader Location: London (Hybrid Working) Salary: Up to 50,000 + Bonus Benefits: Employee Share Plan, Private Healthcare, Pension, Life Assurance, Income Protection, Enhanced Annual Leave, Mental Health Support, Hybrid Working and more. Our client, a leading provider of connectivity, managed IT and cybersecurity services, is seeking a Connectivity Service Desk Team Leader to lead a team of network professionals responsible for supporting and maintaining critical network infrastructure. This role combines technical leadership with hands-on network engineering expertise, offering the opportunity to shape operational excellence, mentor engineers, and support the continued growth of a high-performing networking function. What you'll do Lead, develop and mentor a team of Network Engineers delivering customer-focused support services. Act as a senior escalation point for complex networking incidents, requests and changes. Troubleshoot and resolve advanced network issues in collaboration with customers and third-party suppliers. Commission, maintain and upgrade network infrastructure across a service provider environment. Manage network changes and ensure minimal disruption to services. Develop and maintain operational processes, procedures and technical documentation. Build and maintain a comprehensive knowledge base for the wider team. Ensure network infrastructure documentation remains accurate and up to date. Support network operations outside of core business hours when required for planned or emergency activities. Drive continuous improvement across service delivery, operational processes and team performance. You'll work closely with network operations, engineering teams, customers and external suppliers to maintain service quality, improve operational efficiency and support business growth. What we're looking for Minimum 5 years' experience within a Service Desk, ISP, MSP or similar networking environment. Proven experience leading technical teams while remaining hands-on technically. Strong knowledge of routing, switching and wireless technologies. Solid understanding of TCP/IP, OSI models, MPLS and VPLS deployment and management. Extensive experience supporting Juniper networking environments within a service provider setting. Strong understanding of MPLS, RSVP, VPLS, BGP Route Reflectors and dual-stack networking. Experience with scripting, automation and network automation tooling. Knowledge of DDoS mitigation technologies and best practices. Familiarity with compliance and governance frameworks such as PCI DSS, ISO 27001 and ITIL. Excellent communication skills with the ability to engage technical and non-technical stakeholders. The ideal candidate will bring strong leadership capability, a proactive approach to problem solving and a passion for delivering exceptional customer service within a fast-paced and evolving technical environment. Desirable Skills & Certifications CCNA CCNP JNCIA-Junos Fortinet NSE Certifications SolarWinds Certified Professional ITIL Foundation Degree qualification or equivalent commercial experience Experience with CRM and ERP platforms such as Salesforce or Oracle Why join? Opportunity to lead a highly skilled networking team. Work within a growing technology organisation investing heavily in infrastructure and services. Significant scope to influence operational processes and technical strategy. Excellent package including bonus, share scheme and comprehensive benefits. Supportive culture focused on collaboration, development and continuous improvement. Apply now to lead critical connectivity services and help shape the future of a growing network operations function.
Jul 12, 2026
Full time
Role: Connectivity Service Desk Team Leader Location: London (Hybrid Working) Salary: Up to 50,000 + Bonus Benefits: Employee Share Plan, Private Healthcare, Pension, Life Assurance, Income Protection, Enhanced Annual Leave, Mental Health Support, Hybrid Working and more. Our client, a leading provider of connectivity, managed IT and cybersecurity services, is seeking a Connectivity Service Desk Team Leader to lead a team of network professionals responsible for supporting and maintaining critical network infrastructure. This role combines technical leadership with hands-on network engineering expertise, offering the opportunity to shape operational excellence, mentor engineers, and support the continued growth of a high-performing networking function. What you'll do Lead, develop and mentor a team of Network Engineers delivering customer-focused support services. Act as a senior escalation point for complex networking incidents, requests and changes. Troubleshoot and resolve advanced network issues in collaboration with customers and third-party suppliers. Commission, maintain and upgrade network infrastructure across a service provider environment. Manage network changes and ensure minimal disruption to services. Develop and maintain operational processes, procedures and technical documentation. Build and maintain a comprehensive knowledge base for the wider team. Ensure network infrastructure documentation remains accurate and up to date. Support network operations outside of core business hours when required for planned or emergency activities. Drive continuous improvement across service delivery, operational processes and team performance. You'll work closely with network operations, engineering teams, customers and external suppliers to maintain service quality, improve operational efficiency and support business growth. What we're looking for Minimum 5 years' experience within a Service Desk, ISP, MSP or similar networking environment. Proven experience leading technical teams while remaining hands-on technically. Strong knowledge of routing, switching and wireless technologies. Solid understanding of TCP/IP, OSI models, MPLS and VPLS deployment and management. Extensive experience supporting Juniper networking environments within a service provider setting. Strong understanding of MPLS, RSVP, VPLS, BGP Route Reflectors and dual-stack networking. Experience with scripting, automation and network automation tooling. Knowledge of DDoS mitigation technologies and best practices. Familiarity with compliance and governance frameworks such as PCI DSS, ISO 27001 and ITIL. Excellent communication skills with the ability to engage technical and non-technical stakeholders. The ideal candidate will bring strong leadership capability, a proactive approach to problem solving and a passion for delivering exceptional customer service within a fast-paced and evolving technical environment. Desirable Skills & Certifications CCNA CCNP JNCIA-Junos Fortinet NSE Certifications SolarWinds Certified Professional ITIL Foundation Degree qualification or equivalent commercial experience Experience with CRM and ERP platforms such as Salesforce or Oracle Why join? Opportunity to lead a highly skilled networking team. Work within a growing technology organisation investing heavily in infrastructure and services. Significant scope to influence operational processes and technical strategy. Excellent package including bonus, share scheme and comprehensive benefits. Supportive culture focused on collaboration, development and continuous improvement. Apply now to lead critical connectivity services and help shape the future of a growing network operations function.
Trainee Recruitment Consultant - Education Sector (Temp Desk) Location: Halifax Salary: 26,500 - 30,000 + Commission + Benefits Join our thriving Halifax Academics team as a Temp Education Trainee Recruitment Consultant . You'll work with local schools to place teachers and teaching assistants into rewarding daily and long-term roles. What we're offering: Competitive base salary with monthly uncapped commission Full support and training on education compliance and safeguarding Clear progression to Senior Consultant and Team Lead roles Be part of a sector where every placement has a real impact The role: Fulfil daily and long-term supply roles across primary, secondary, and SEN schools Build and maintain candidate and client relationships Work to meaningful targets - not cold KPIs Reduced working hours during the summer break About you: Experience in sales, customer service or hospitality Comfortable working to volume and pace Confident communicator and relationship builder Highly organised with good compliance instincts A desire to grow your career in a people-first environment No prior experience in education recruitment required. If you know how to sell to clients and keep them happy - we want to hear from you. If you're looking to kick start your recruitment career in the Halifax area, and hoping to join a rapidly expanding, hugely successful business, with a great reputation and one of the lowest turnovers of staff in recruitment, then speak to us. Email your CV or contact Craig Walker. Craig is very happy to discuss the role in more detail.
Jul 12, 2026
Full time
Trainee Recruitment Consultant - Education Sector (Temp Desk) Location: Halifax Salary: 26,500 - 30,000 + Commission + Benefits Join our thriving Halifax Academics team as a Temp Education Trainee Recruitment Consultant . You'll work with local schools to place teachers and teaching assistants into rewarding daily and long-term roles. What we're offering: Competitive base salary with monthly uncapped commission Full support and training on education compliance and safeguarding Clear progression to Senior Consultant and Team Lead roles Be part of a sector where every placement has a real impact The role: Fulfil daily and long-term supply roles across primary, secondary, and SEN schools Build and maintain candidate and client relationships Work to meaningful targets - not cold KPIs Reduced working hours during the summer break About you: Experience in sales, customer service or hospitality Comfortable working to volume and pace Confident communicator and relationship builder Highly organised with good compliance instincts A desire to grow your career in a people-first environment No prior experience in education recruitment required. If you know how to sell to clients and keep them happy - we want to hear from you. If you're looking to kick start your recruitment career in the Halifax area, and hoping to join a rapidly expanding, hugely successful business, with a great reputation and one of the lowest turnovers of staff in recruitment, then speak to us. Email your CV or contact Craig Walker. Craig is very happy to discuss the role in more detail.
Wireless Network Engineer (Solutions Engineer) 50,000 - 60,000 + Excellent Benefits Package (Up to 43 Paid Days Off, Gym, Training, Enhanced Family Leave, Paid Charity Days, Subsidised On-Site Facilities, Free Parking and More) Farnborough, Hampshire (Office-based, hybrid after 6 months) Are you a CCNA certified Wireless Network Engineer looking to join a scaling, award-winning business where you can take technical ownership, work on genuinely interesting project-based deployments, and play a key role as the senior escalation point within a growing NOC team? This is an excellent opportunity to join a highly respected connectivity and wireless solutions provider operating in complex and challenging environments. Due to continued growth, they are expanding their Network Operations Centre and are looking for an experienced engineer to act as the technical lead for network and wireless solutions. In this role, you will sit within the NOC as the final escalation point for complex incidents, while also delivering professional services across customer sites. You will design, deploy, optimise and support wireless and network solutions, carry out Wi?Fi surveys, and contribute to high-quality project delivery across a diverse customer base. You will thrive in this role if you enjoy working in an MSP environment, take pride in service quality and customer experience, and enjoy mentoring junior engineers. In return, you will benefit from a long-term approach to development, a welcoming team culture, and one of the most generous benefits packages in the market. The Role: Acting as the senior technical escalation point within the NOC Designing, deploying and optimising wireless and network solutions Delivering professional services including installs, upgrades and migrations Conducting Wi?Fi surveys and producing technical documentation Mentoring and supporting junior engineers within the team The Person: CCNA certified (in-date not required) Strong experience with Wi?Fi and wireless networking MSP or Service Desk background preferred Ekahau experience beneficial but not essential Able to commute to Farnborough five days a week for the first six months Full UK right to work and minimum five years UK residency Reference Number: BBBH(phone number removed)A Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Jul 12, 2026
Full time
Wireless Network Engineer (Solutions Engineer) 50,000 - 60,000 + Excellent Benefits Package (Up to 43 Paid Days Off, Gym, Training, Enhanced Family Leave, Paid Charity Days, Subsidised On-Site Facilities, Free Parking and More) Farnborough, Hampshire (Office-based, hybrid after 6 months) Are you a CCNA certified Wireless Network Engineer looking to join a scaling, award-winning business where you can take technical ownership, work on genuinely interesting project-based deployments, and play a key role as the senior escalation point within a growing NOC team? This is an excellent opportunity to join a highly respected connectivity and wireless solutions provider operating in complex and challenging environments. Due to continued growth, they are expanding their Network Operations Centre and are looking for an experienced engineer to act as the technical lead for network and wireless solutions. In this role, you will sit within the NOC as the final escalation point for complex incidents, while also delivering professional services across customer sites. You will design, deploy, optimise and support wireless and network solutions, carry out Wi?Fi surveys, and contribute to high-quality project delivery across a diverse customer base. You will thrive in this role if you enjoy working in an MSP environment, take pride in service quality and customer experience, and enjoy mentoring junior engineers. In return, you will benefit from a long-term approach to development, a welcoming team culture, and one of the most generous benefits packages in the market. The Role: Acting as the senior technical escalation point within the NOC Designing, deploying and optimising wireless and network solutions Delivering professional services including installs, upgrades and migrations Conducting Wi?Fi surveys and producing technical documentation Mentoring and supporting junior engineers within the team The Person: CCNA certified (in-date not required) Strong experience with Wi?Fi and wireless networking MSP or Service Desk background preferred Ekahau experience beneficial but not essential Able to commute to Farnborough five days a week for the first six months Full UK right to work and minimum five years UK residency Reference Number: BBBH(phone number removed)A Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Are you looking for the next step in your Recruitment Career? Are you an experienced Education / SEN Consultant? Are you ready to take on a Team Leader role? September 2025 Start or sooner SEN Education Team Leader Role Chancery Lane, Central London Location Excellent salary package, including market leading commission structure and team leader bonus Here at Academics London, we are ready to take our SEN Team to the next level. In line with our growth strategy, we are ready to appoint a Team Leader to join our already successful crew and support and lead the SEN team. This role would suit an experienced SEN Consultant who has a good working knowledge of the SEN Education Recruitment Sector. You could be an existing Team Leader or a Recruitment Consultant who has the drive and determination to support team members to do their best work. You will be working alongside an experienced Manager and together to hit your team's targets, while ensuring out candidates and SEN school's receive the best possible customer service. The role will include; Training and Development General Day to Day Team Management Internal Recruitment Running your own SEN desk For further details about this role and our management training packages, please get in touch today with a copy of your CV!
Jul 12, 2026
Full time
Are you looking for the next step in your Recruitment Career? Are you an experienced Education / SEN Consultant? Are you ready to take on a Team Leader role? September 2025 Start or sooner SEN Education Team Leader Role Chancery Lane, Central London Location Excellent salary package, including market leading commission structure and team leader bonus Here at Academics London, we are ready to take our SEN Team to the next level. In line with our growth strategy, we are ready to appoint a Team Leader to join our already successful crew and support and lead the SEN team. This role would suit an experienced SEN Consultant who has a good working knowledge of the SEN Education Recruitment Sector. You could be an existing Team Leader or a Recruitment Consultant who has the drive and determination to support team members to do their best work. You will be working alongside an experienced Manager and together to hit your team's targets, while ensuring out candidates and SEN school's receive the best possible customer service. The role will include; Training and Development General Day to Day Team Management Internal Recruitment Running your own SEN desk For further details about this role and our management training packages, please get in touch today with a copy of your CV!
JOB TITLE : L1 Service Desk Team Leader Location: Livingston SALARY: £28,000 - £32,000 per annum Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, income protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program Do you enjoy developing, coaching and managing customers? Do you have experience managing a team of 10-12 and you re looking for the next company to excel and grow your skills? Or, are you just looking to join a reputable company where you can really show your management skills? If you answered yes to any of the above, we may have the role for you! Established in the 80 s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we re an independent UK company with full geographic coverage and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt and deliver on real-life outcomes. We collaborate closely to bring that positive impact home. We are currently looking for an IT Support Team Leader to manage a team of individuals within a busy helpdesk environment. You will be responsible for all relationships with your customers, focusing on getting the best out of your team to hit all service level agreements. LOCATION : Livingston - Hybrid JOB SPECIFICATION: You ll be responsible for a team of 10-12 colleagues within a busy helpdesk Helping the team come to resolutions on all incidents and requests received through our ticket system, phone or email 1-2-1s and coaching plans within your team, plus the delivery of performance reviews Main point of contact for customers you are responsible for on your helpdesk to keep up a consistent line of communication. This role involves working Monday Friday on 8.5 hour shifts, anywhere between 7am-6pm, with an hour lunch. REQUIREMENTS: Experience managing a team of 10-12 within either a helpdesk, service desk or call centre environment Confident delivering customer service and dealing with clients both by phone or email A keen interest in IT or experience managing a helpdesk team We re proud to be recognised as a Disability Confident Level 3 Employer the highest level in the UK Government s scheme. This reflects our ongoing commitment to fostering an inclusive, supportive culture where everyone has the opportunity to thrive. Through our inclusive recruitment practices, we ensure that individuals with disabilities are given fair and equal access to opportunities within our organisation. As part of this commitment, we participate in the Guaranteed Interview Scheme, which offers an interview to any candidate with a disability who meets the essential criteria for the role. We will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process. If you have any such requirements, please do not hesitate to contact us on our email which is (url removed), we will be happy to action your requests.
Jul 12, 2026
Full time
JOB TITLE : L1 Service Desk Team Leader Location: Livingston SALARY: £28,000 - £32,000 per annum Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, income protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program Do you enjoy developing, coaching and managing customers? Do you have experience managing a team of 10-12 and you re looking for the next company to excel and grow your skills? Or, are you just looking to join a reputable company where you can really show your management skills? If you answered yes to any of the above, we may have the role for you! Established in the 80 s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we re an independent UK company with full geographic coverage and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt and deliver on real-life outcomes. We collaborate closely to bring that positive impact home. We are currently looking for an IT Support Team Leader to manage a team of individuals within a busy helpdesk environment. You will be responsible for all relationships with your customers, focusing on getting the best out of your team to hit all service level agreements. LOCATION : Livingston - Hybrid JOB SPECIFICATION: You ll be responsible for a team of 10-12 colleagues within a busy helpdesk Helping the team come to resolutions on all incidents and requests received through our ticket system, phone or email 1-2-1s and coaching plans within your team, plus the delivery of performance reviews Main point of contact for customers you are responsible for on your helpdesk to keep up a consistent line of communication. This role involves working Monday Friday on 8.5 hour shifts, anywhere between 7am-6pm, with an hour lunch. REQUIREMENTS: Experience managing a team of 10-12 within either a helpdesk, service desk or call centre environment Confident delivering customer service and dealing with clients both by phone or email A keen interest in IT or experience managing a helpdesk team We re proud to be recognised as a Disability Confident Level 3 Employer the highest level in the UK Government s scheme. This reflects our ongoing commitment to fostering an inclusive, supportive culture where everyone has the opportunity to thrive. Through our inclusive recruitment practices, we ensure that individuals with disabilities are given fair and equal access to opportunities within our organisation. As part of this commitment, we participate in the Guaranteed Interview Scheme, which offers an interview to any candidate with a disability who meets the essential criteria for the role. We will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process. If you have any such requirements, please do not hesitate to contact us on our email which is (url removed), we will be happy to action your requests.
Technical Support Manager - 2nd Line 40 - 45k 3 days in the office Due to growth, a Technical Support Manager is needed to own the 2nd line service desk function, from higher level technical input to managing a team of 5 Team Leaders responsible for 40 engineers. Working along side the 1st and 3rd line Support Managers and their teams, you will lead and develop the 2nd line Teams, driving accountability, consistency, and performance, while maintaining clear ownership and control of escalated support and service delivery Coming from a technical background yourself, you will be responsible for: Manage the 2nd line support function and teams Customer experience for 2nd line tickets Coach and support Team Leaders, ensuring they are effective and well-supported Performance, KPIs, and output of the 2nd Line function, ensuring consistent SLA delivery Identify and drive practical improvements to processes, ways of working, and service flow across 1st, 2nd, and 3rd Line Your background: We need a mix of technical skills and management skills including Proven experience in a Service Desk Manager or Senior Team Leader role within an MSP environment Strong background in 2nd Line support and escalation management Experience managing Team Leaders or senior technical staff Demonstrable experience of KPI-driven performance management and service improvement Strong technical understanding of 2nd Line support environments (Microsoft 365, Windows Server, Networking fundamentals, Endpoint management, UC, Connectivity) Confident in working with technical teams (2nd / 3rd Line, NOC, Infrastructure) to resolve complex issues Understanding of service desk tooling, reporting, and ticketing systems Awareness of problem management, root cause analysis, and best practice service frameworks (e.g. ITIL) This role required 3 days a week in the office
Jul 12, 2026
Full time
Technical Support Manager - 2nd Line 40 - 45k 3 days in the office Due to growth, a Technical Support Manager is needed to own the 2nd line service desk function, from higher level technical input to managing a team of 5 Team Leaders responsible for 40 engineers. Working along side the 1st and 3rd line Support Managers and their teams, you will lead and develop the 2nd line Teams, driving accountability, consistency, and performance, while maintaining clear ownership and control of escalated support and service delivery Coming from a technical background yourself, you will be responsible for: Manage the 2nd line support function and teams Customer experience for 2nd line tickets Coach and support Team Leaders, ensuring they are effective and well-supported Performance, KPIs, and output of the 2nd Line function, ensuring consistent SLA delivery Identify and drive practical improvements to processes, ways of working, and service flow across 1st, 2nd, and 3rd Line Your background: We need a mix of technical skills and management skills including Proven experience in a Service Desk Manager or Senior Team Leader role within an MSP environment Strong background in 2nd Line support and escalation management Experience managing Team Leaders or senior technical staff Demonstrable experience of KPI-driven performance management and service improvement Strong technical understanding of 2nd Line support environments (Microsoft 365, Windows Server, Networking fundamentals, Endpoint management, UC, Connectivity) Confident in working with technical teams (2nd / 3rd Line, NOC, Infrastructure) to resolve complex issues Understanding of service desk tooling, reporting, and ticketing systems Awareness of problem management, root cause analysis, and best practice service frameworks (e.g. ITIL) This role required 3 days a week in the office
Contract Infrastructure & Cloud Engineer Duration: 6 Months IR35 Status: Inside IR35 Location: Hybrid working. 1 day per week in Southampton, Hampshire Our client is seeking an experienced contract Infrastructure & Cloud Engineer to join a leading financial services organisation on an initial 6-month contract. This is an exciting opportunity to play a key role within a modern Microsoft and Azure-focused environment, supporting both BAU operations and a range of strategic infrastructure transformation projects. The contract Infrastructure & Cloud engineer will act as a senior technical escalation point, helping to drive improvements across cloud, infrastructure, security, networking, and data platforms. Key Responsibilities Act as the 3rd Line escalation point for complex infrastructure, cloud, and identity-related issues. Administer and support Microsoft Azure environments, including Azure Virtual Desktop (AVD), Entra ID, RBAC, Conditional Access, and Privileged Identity Management. Support Microsoft 365 services including Exchange Online, SharePoint, Teams, OneDrive, and Intune. Manage and troubleshoot Windows Server environments, Active Directory, Group Policy, DNS, and DHCP. Support endpoint management through Microsoft Intune and Autopilot. Contribute to Azure infrastructure improvements and security remediation programmes. Assist with SQL Server infrastructure support, monitoring, and optimisation activities. Troubleshoot and maintain networking technologies including firewalls, VPNs, switching, routing, VLANs, and wireless environments. Participate in infrastructure projects, migrations, upgrades, and new technology deployments. Produce and maintain high-quality technical documentation, knowledge base articles, and network diagrams. Required Skills & Experience Strong hands-on experience with Microsoft Azure, including Azure virtual desktop, Entra ID, Intune and Conditional Access. Extensive Microsoft infrastructure experience covering Windows Server, Active Directory, DNS, DHCP, and Group Policy. Strong Microsoft 365 administration experience. Experience supporting and troubleshooting enterprise networking environments. Knowledge of VMware and/or Hyper-V virtualisation platforms. Working knowledge of SQL Server administration and infrastructure support. Ability to work autonomously and manage multiple concurrent workstreams. Excellent documentation and stakeholder communication skills. If you're a seasoned contract Infrastructure & Cloud Engineer with a strong Microsoft and Azure technology background and experience operating within complex enterprise environments, please apply for immediate consideration. Spectrum IT Recruitment (South) Limited is acting as an Employment Business in relation to this vacancy.
Jul 12, 2026
Contractor
Contract Infrastructure & Cloud Engineer Duration: 6 Months IR35 Status: Inside IR35 Location: Hybrid working. 1 day per week in Southampton, Hampshire Our client is seeking an experienced contract Infrastructure & Cloud Engineer to join a leading financial services organisation on an initial 6-month contract. This is an exciting opportunity to play a key role within a modern Microsoft and Azure-focused environment, supporting both BAU operations and a range of strategic infrastructure transformation projects. The contract Infrastructure & Cloud engineer will act as a senior technical escalation point, helping to drive improvements across cloud, infrastructure, security, networking, and data platforms. Key Responsibilities Act as the 3rd Line escalation point for complex infrastructure, cloud, and identity-related issues. Administer and support Microsoft Azure environments, including Azure Virtual Desktop (AVD), Entra ID, RBAC, Conditional Access, and Privileged Identity Management. Support Microsoft 365 services including Exchange Online, SharePoint, Teams, OneDrive, and Intune. Manage and troubleshoot Windows Server environments, Active Directory, Group Policy, DNS, and DHCP. Support endpoint management through Microsoft Intune and Autopilot. Contribute to Azure infrastructure improvements and security remediation programmes. Assist with SQL Server infrastructure support, monitoring, and optimisation activities. Troubleshoot and maintain networking technologies including firewalls, VPNs, switching, routing, VLANs, and wireless environments. Participate in infrastructure projects, migrations, upgrades, and new technology deployments. Produce and maintain high-quality technical documentation, knowledge base articles, and network diagrams. Required Skills & Experience Strong hands-on experience with Microsoft Azure, including Azure virtual desktop, Entra ID, Intune and Conditional Access. Extensive Microsoft infrastructure experience covering Windows Server, Active Directory, DNS, DHCP, and Group Policy. Strong Microsoft 365 administration experience. Experience supporting and troubleshooting enterprise networking environments. Knowledge of VMware and/or Hyper-V virtualisation platforms. Working knowledge of SQL Server administration and infrastructure support. Ability to work autonomously and manage multiple concurrent workstreams. Excellent documentation and stakeholder communication skills. If you're a seasoned contract Infrastructure & Cloud Engineer with a strong Microsoft and Azure technology background and experience operating within complex enterprise environments, please apply for immediate consideration. Spectrum IT Recruitment (South) Limited is acting as an Employment Business in relation to this vacancy.
IT Service Desk Analyst - Fareham 3 days / 2 days remote - up to 42,500 plus benefits Are you an experienced IT support professional who enjoys solving technical issues and delivering excellent customer service? We're looking for an IT Service Desk Analyst to join a busy IT team, providing first-line support to users across a global environment. You'll be the first point of contact for IT queries, troubleshooting hardware and software issues, managing incidents through to resolution, and ensuring users receive a high-quality support experience. Key Responsibilities Provide first-line IT support via phone, email, self-service portal and in person. Log, prioritise and manage incidents and service requests within the ITSM system. Diagnose and resolve hardware, software, desktop, laptop and mobile device issues. Escalate complex incidents where required and keep users informed throughout Work closely with wider IT teams to ensure timely resolution of issues. Support users within a global, highly virtualised environment. Participate in an out-of-hours support rota. What You'll Bring Previous experience in an IT Service Desk, Helpdesk or Desktop Support role. Strong troubleshooting skills across hardware, software, and end-user devices. Excellent customer service and communication skills. Experience working with ITSM tools and incident management processes. Ability to prioritise workloads and perform effectively in a fast-paced environment. Degree, IT qualification or equivalent commercial experience desirable. In return, you'll receive competitive compensation and a fantastic benefits package including a health cash plan, 25 days' holiday, pension scheme, life assurance, extensive training and progression, and much more! Apply now to join a collaborative IT team where you'll gain exposure to a broad range of technologies while developing your technical skills and career. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
Jul 12, 2026
Full time
IT Service Desk Analyst - Fareham 3 days / 2 days remote - up to 42,500 plus benefits Are you an experienced IT support professional who enjoys solving technical issues and delivering excellent customer service? We're looking for an IT Service Desk Analyst to join a busy IT team, providing first-line support to users across a global environment. You'll be the first point of contact for IT queries, troubleshooting hardware and software issues, managing incidents through to resolution, and ensuring users receive a high-quality support experience. Key Responsibilities Provide first-line IT support via phone, email, self-service portal and in person. Log, prioritise and manage incidents and service requests within the ITSM system. Diagnose and resolve hardware, software, desktop, laptop and mobile device issues. Escalate complex incidents where required and keep users informed throughout Work closely with wider IT teams to ensure timely resolution of issues. Support users within a global, highly virtualised environment. Participate in an out-of-hours support rota. What You'll Bring Previous experience in an IT Service Desk, Helpdesk or Desktop Support role. Strong troubleshooting skills across hardware, software, and end-user devices. Excellent customer service and communication skills. Experience working with ITSM tools and incident management processes. Ability to prioritise workloads and perform effectively in a fast-paced environment. Degree, IT qualification or equivalent commercial experience desirable. In return, you'll receive competitive compensation and a fantastic benefits package including a health cash plan, 25 days' holiday, pension scheme, life assurance, extensive training and progression, and much more! Apply now to join a collaborative IT team where you'll gain exposure to a broad range of technologies while developing your technical skills and career. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
IT Support Engineer - Garelochhead (Hybrid) Salary: 30,000 + 15% Pension + 30 days leave (+public holidays) Location: Oil Fuel Depot (OFD), Garelochhead, Helensburgh, Argyll & Bute Working pattern: Mon-Thu on site, Fri WFH Line management: IT Infrastructure Manager / Senior IT Infrastructure Engineer Travel: Some travel to other client sites (including occasional overnight stays) - full driving licence required Commute: You should live within roughly 45-60 minutes of Garelochhead The role Our client has created a new IT Support Engineer position within a small, close-knit IT team at their Garelochhead depot. The focus is on keeping the organisation's IT environment running effectively, providing responsive support to end users, and helping deliver improvements that support the wider IT roadmap and cyber security posture. This is a varied role in a multi-site business supporting up to 300 colleagues across the UK. You'll be dealing with a broad range of stakeholders, from operational teams on site through to senior management, so professionalism and clear communication are key. What you'll be responsible for Acting as a key point of contact for IT issues, resolving tickets and escalating when required. Supporting day-to-day running of infrastructure, systems and IT services, working with internal colleagues and external providers. Ensuring acceptable use and IT policies are followed; monitoring activity and flagging concerns to IT/HR leadership. Working within formal change control for any amendments to systems, services or configurations. Checking that security tooling and controls are active and up to date, and reporting any risks immediately to senior IT stakeholders. Ordering, setting up and rolling out laptops/desktops and associated equipment, keeping accurate asset and build records. Maintaining secure backup practices and producing clear implementation / recovery documentation. Keeping documentation current and ensuring all work is properly recorded in relevant systems. Supporting IT projects and, where needed, coordinating smaller pieces of project delivery. Spotting compatibility or deployment risks early and helping prevent disruption. Assisting with diagnostics and recovery procedures to restore systems or services when required. Experienced required A relevant IT qualification or equivalent practical experience. Typically 1-2 years in a technical IT role (service desk, desktop support, 1st/2nd line). Solid basics in: Windows OS and Microsoft 365 applications Active Directory fundamentals (password resets, user creation, group membership) Networking concepts (DNS, DHCP, IP addressing) PC/laptop build, configuration and troubleshooting Comfortable writing straightforward documentation and keeping records up to date. Keen to develop skills in SharePoint Online, Intune/Endpoint Manager, file systems and basic Group Policy. Able to work confidently with third-party suppliers under guidance. Full (preferably clean) driving licence essential; flexibility for travel/overnight stays as required. How to apply Send your CV along with a short cover note summarising your relevant experience and why this vacancy interests you
Jul 12, 2026
Full time
IT Support Engineer - Garelochhead (Hybrid) Salary: 30,000 + 15% Pension + 30 days leave (+public holidays) Location: Oil Fuel Depot (OFD), Garelochhead, Helensburgh, Argyll & Bute Working pattern: Mon-Thu on site, Fri WFH Line management: IT Infrastructure Manager / Senior IT Infrastructure Engineer Travel: Some travel to other client sites (including occasional overnight stays) - full driving licence required Commute: You should live within roughly 45-60 minutes of Garelochhead The role Our client has created a new IT Support Engineer position within a small, close-knit IT team at their Garelochhead depot. The focus is on keeping the organisation's IT environment running effectively, providing responsive support to end users, and helping deliver improvements that support the wider IT roadmap and cyber security posture. This is a varied role in a multi-site business supporting up to 300 colleagues across the UK. You'll be dealing with a broad range of stakeholders, from operational teams on site through to senior management, so professionalism and clear communication are key. What you'll be responsible for Acting as a key point of contact for IT issues, resolving tickets and escalating when required. Supporting day-to-day running of infrastructure, systems and IT services, working with internal colleagues and external providers. Ensuring acceptable use and IT policies are followed; monitoring activity and flagging concerns to IT/HR leadership. Working within formal change control for any amendments to systems, services or configurations. Checking that security tooling and controls are active and up to date, and reporting any risks immediately to senior IT stakeholders. Ordering, setting up and rolling out laptops/desktops and associated equipment, keeping accurate asset and build records. Maintaining secure backup practices and producing clear implementation / recovery documentation. Keeping documentation current and ensuring all work is properly recorded in relevant systems. Supporting IT projects and, where needed, coordinating smaller pieces of project delivery. Spotting compatibility or deployment risks early and helping prevent disruption. Assisting with diagnostics and recovery procedures to restore systems or services when required. Experienced required A relevant IT qualification or equivalent practical experience. Typically 1-2 years in a technical IT role (service desk, desktop support, 1st/2nd line). Solid basics in: Windows OS and Microsoft 365 applications Active Directory fundamentals (password resets, user creation, group membership) Networking concepts (DNS, DHCP, IP addressing) PC/laptop build, configuration and troubleshooting Comfortable writing straightforward documentation and keeping records up to date. Keen to develop skills in SharePoint Online, Intune/Endpoint Manager, file systems and basic Group Policy. Able to work confidently with third-party suppliers under guidance. Full (preferably clean) driving licence essential; flexibility for travel/overnight stays as required. How to apply Send your CV along with a short cover note summarising your relevant experience and why this vacancy interests you
Helpdesk Supervisor Contract: Up to 11th October Location: Midland Metropolitan University Hospital, B66 2QT Role Overview Working across the Sandwell and West Birmingham NHS Trust estate, including Midland Metropolitan University Hospital (MMUH), Sandwell Health Campus, City Health Campus and community healthcare facilities, you will support the Helpdesk Coordinator in delivering an efficient Hard FM maintenance support service. Key Responsibilities Helpdesk & Team Management: Supervise Helpdesk Operators, monitor performance, support training and development, manage staff rotas, assist with absence, disciplinary and grievance procedures, and provide Helpdesk cover during periods of absence. Maintenance Coordination: Allocate reactive maintenance work to Engineers, manage jeopardy situations, monitor work completion against contractual response times, coordinate subcontractor attendance, chase outstanding information and documentation, and oversee reactive works exceeding maintenance cost thresholds. CAFM & Administration: Maintain accurate information within the Maximo CAFM system, ensure job notes and response targets are achieved, update Operation & Maintenance Manuals, add new assets and Planned Preventative Maintenance schedules, maintain compliant maintenance records, and review Local Operating Procedures to ensure documentation remains current. Reporting & Performance: Produce monthly service, utilisation, deduction and failure reports, manage KPI reporting, analyse service performance, carry out audits, lead outstanding works meetings, monitor contractual performance, and identify opportunities to improve service delivery while reducing payment deductions. Financial & Operational Support: Record Trust Works, ensure additional works are accurately recharged, support damage claim administration, assist with commercial reporting, participate in on-call and emergency recall rotas, attend client and contract meetings, lead internal performance meetings, implement auditing processes, and undertake any other reasonable duties appropriate to the role. Essential Experience Previous experience within a maintenance environment is essential together with a good knowledge of building fabric maintenance, including fire doors, passive fire protection, drainage systems, cladding, roofing systems and general joinery repairs. Applicants should also have a minimum of three years' post-apprenticeship experience within a maintenance environment. Desirable Experience Experience within a healthcare maintenance environment, knowledge of mechanical and electrical building services, and previous experience as a Competent Person or Authorised Person, including confined spaces or working at height, would be advantageous. Qualifications A recognised apprenticeship in a relevant engineering discipline to City & Guilds level or equivalent, together with GCSE/O Level (or equivalent) in Mathematics and English, is essential. Competent Person or Authorised Person qualifications, Confined Spaces certification and Working at Height certification are desirable. Skills & Attributes You will have excellent communication and customer service skills, strong leadership and people management abilities, excellent organisational and planning skills, attention to detail, proactive problem-solving skills, the ability to work independently and under pressure, a commitment to continuous improvement, and a collaborative approach. Flexibility to work varying shift patterns, including nights where required, willingness to travel between Trust sites, and a full UK driving licence are also essential. Additional Information This position forms part of the onsite Management Team and may require working across multiple Trust locations. Participation in an on-call and emergency recall rota is required. The duties outlined above represent the primary responsibilities of the role and may be amended to meet the changing needs of the service. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Jul 12, 2026
Contractor
Helpdesk Supervisor Contract: Up to 11th October Location: Midland Metropolitan University Hospital, B66 2QT Role Overview Working across the Sandwell and West Birmingham NHS Trust estate, including Midland Metropolitan University Hospital (MMUH), Sandwell Health Campus, City Health Campus and community healthcare facilities, you will support the Helpdesk Coordinator in delivering an efficient Hard FM maintenance support service. Key Responsibilities Helpdesk & Team Management: Supervise Helpdesk Operators, monitor performance, support training and development, manage staff rotas, assist with absence, disciplinary and grievance procedures, and provide Helpdesk cover during periods of absence. Maintenance Coordination: Allocate reactive maintenance work to Engineers, manage jeopardy situations, monitor work completion against contractual response times, coordinate subcontractor attendance, chase outstanding information and documentation, and oversee reactive works exceeding maintenance cost thresholds. CAFM & Administration: Maintain accurate information within the Maximo CAFM system, ensure job notes and response targets are achieved, update Operation & Maintenance Manuals, add new assets and Planned Preventative Maintenance schedules, maintain compliant maintenance records, and review Local Operating Procedures to ensure documentation remains current. Reporting & Performance: Produce monthly service, utilisation, deduction and failure reports, manage KPI reporting, analyse service performance, carry out audits, lead outstanding works meetings, monitor contractual performance, and identify opportunities to improve service delivery while reducing payment deductions. Financial & Operational Support: Record Trust Works, ensure additional works are accurately recharged, support damage claim administration, assist with commercial reporting, participate in on-call and emergency recall rotas, attend client and contract meetings, lead internal performance meetings, implement auditing processes, and undertake any other reasonable duties appropriate to the role. Essential Experience Previous experience within a maintenance environment is essential together with a good knowledge of building fabric maintenance, including fire doors, passive fire protection, drainage systems, cladding, roofing systems and general joinery repairs. Applicants should also have a minimum of three years' post-apprenticeship experience within a maintenance environment. Desirable Experience Experience within a healthcare maintenance environment, knowledge of mechanical and electrical building services, and previous experience as a Competent Person or Authorised Person, including confined spaces or working at height, would be advantageous. Qualifications A recognised apprenticeship in a relevant engineering discipline to City & Guilds level or equivalent, together with GCSE/O Level (or equivalent) in Mathematics and English, is essential. Competent Person or Authorised Person qualifications, Confined Spaces certification and Working at Height certification are desirable. Skills & Attributes You will have excellent communication and customer service skills, strong leadership and people management abilities, excellent organisational and planning skills, attention to detail, proactive problem-solving skills, the ability to work independently and under pressure, a commitment to continuous improvement, and a collaborative approach. Flexibility to work varying shift patterns, including nights where required, willingness to travel between Trust sites, and a full UK driving licence are also essential. Additional Information This position forms part of the onsite Management Team and may require working across multiple Trust locations. Participation in an on-call and emergency recall rota is required. The duties outlined above represent the primary responsibilities of the role and may be amended to meet the changing needs of the service. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Build Your Recruitment Career with Adore Recruitment Adore Recruitment is an established independent agency with a strong reputation for delivering recruitment solutions across the Industrial, Logistics and Manufacturing sectors. As our client base continues to grow, we're looking for an enthusiastic Recruitment Consultant to join our successful Basildon office. This is an excellent opportunity for an experienced Industrial recruiter or someone with a strong sales background who is looking to build a rewarding career within recruitment. You'll have access to established clients, active vacancies and the support of an experienced team to help you succeed. What You'll Be Doing As part of our Industrial division, you'll be responsible for managing client accounts while sourcing quality candidates for temporary and permanent vacancies. Your day-to-day responsibilities will include: Managing the full recruitment process from taking job briefs through to successful placements. Recruiting for a range of Industrial and Logistics roles, including Warehouse Operatives, Forklift Drivers, Production Operatives, Van Drivers, Administrators and Team Leaders. Developing relationships with new and existing clients. Advertising vacancies and proactively sourcing candidates using job boards, social media and networking. Interviewing, registering and matching candidates to suitable opportunities. Coordinating temporary workforce bookings and maintaining regular contact with clients and workers. Negotiating rates, offers and terms. Ensuring compliance with recruitment legislation and Right to Work requirements. About You We're looking for someone who enjoys working with people and can thrive in a busy recruitment environment. You'll ideally have: Experience within recruitment, sales or business development. Previous exposure to the Industrial, Logistics or Manufacturing sector is advantageous. Excellent communication and relationship-building skills. A proactive, organised and commercially minded approach. Strong customer service skills with the ability to manage multiple priorities. A positive attitude and a genuine desire to succeed. Why Choose Adore Recruitment? Joining Adore Recruitment means becoming part of a supportive business where your success is recognised and rewarded. We offer: Competitive basic salary. Uncapped commission structure. Established client relationships and live vacancies. A friendly and collaborative working environment. Ongoing training and development. Genuine opportunities for career progression. Autonomy to build and develop your desk. A results-focused culture without excessive KPI pressure. If you're looking to join a growing independent recruitment agency where you can make a real impact and develop your career, we'd love to hear from you.
Jul 12, 2026
Full time
Build Your Recruitment Career with Adore Recruitment Adore Recruitment is an established independent agency with a strong reputation for delivering recruitment solutions across the Industrial, Logistics and Manufacturing sectors. As our client base continues to grow, we're looking for an enthusiastic Recruitment Consultant to join our successful Basildon office. This is an excellent opportunity for an experienced Industrial recruiter or someone with a strong sales background who is looking to build a rewarding career within recruitment. You'll have access to established clients, active vacancies and the support of an experienced team to help you succeed. What You'll Be Doing As part of our Industrial division, you'll be responsible for managing client accounts while sourcing quality candidates for temporary and permanent vacancies. Your day-to-day responsibilities will include: Managing the full recruitment process from taking job briefs through to successful placements. Recruiting for a range of Industrial and Logistics roles, including Warehouse Operatives, Forklift Drivers, Production Operatives, Van Drivers, Administrators and Team Leaders. Developing relationships with new and existing clients. Advertising vacancies and proactively sourcing candidates using job boards, social media and networking. Interviewing, registering and matching candidates to suitable opportunities. Coordinating temporary workforce bookings and maintaining regular contact with clients and workers. Negotiating rates, offers and terms. Ensuring compliance with recruitment legislation and Right to Work requirements. About You We're looking for someone who enjoys working with people and can thrive in a busy recruitment environment. You'll ideally have: Experience within recruitment, sales or business development. Previous exposure to the Industrial, Logistics or Manufacturing sector is advantageous. Excellent communication and relationship-building skills. A proactive, organised and commercially minded approach. Strong customer service skills with the ability to manage multiple priorities. A positive attitude and a genuine desire to succeed. Why Choose Adore Recruitment? Joining Adore Recruitment means becoming part of a supportive business where your success is recognised and rewarded. We offer: Competitive basic salary. Uncapped commission structure. Established client relationships and live vacancies. A friendly and collaborative working environment. Ongoing training and development. Genuine opportunities for career progression. Autonomy to build and develop your desk. A results-focused culture without excessive KPI pressure. If you're looking to join a growing independent recruitment agency where you can make a real impact and develop your career, we'd love to hear from you.
Due to taking over a thriving automotive service and mot centre we are looking for a Permanent Full-time Service advisor who will also be the Assistant manager . You will have industry knowledge and may be a current service advisor looking to step up or a technician looking for a front desk role. You will also be in charge of the centre in the Depot managers absence This is a Monday - Friday role with working hours of 07.30am - 16.30pm with a 1-hour lunch break. Salary is between £35000 and £38,000 and will be experienced related About the Service advisor role - Assistant manager role As a Service advisor, you ll play a key role in ensuring the success of our service, maintenance, and repair operations. What we value most is your ability to lead a team effectively, champion exceptional customer service, and drive operational excellence. Your Key Responsibilities as a Service advisor - assistant manager Along with the depot manager Lead and manage the workshop team, ensuring that targets are met and quality is consistently maintained. Foster strong communication between departments, including our Bodyshop and Parts Sales, to ensure seamless workflow. Plan work levels to optimise output and productivity in the workshop. Promote professional upsell opportunities through customer service and technician reports. Oversee daily operations, assisting in workflow meetings to ensure smooth processes. Represent our brand ensuring a positive experience at every touchpoint Track and manage bookings, estimates, and customer interactions Handle invoicing and ensure accurate job tracking What We re Looking For: Strong organisational skills with the ability to prioritise tasks effectively. A proactive, can-do attitude, and the ability to take ownership of issues. Ability to handle multiple tasks in a fast-paced environment. A proven track record of achieving targets and goals. Excellent customer service skills with an eye for upsell opportunities. A keen attention to detail in all aspects of work. A full UK driving licence is essential. If you re ready to step into a role where every day brings new challenges and rewards, we want to hear from you! Benefits: Company pension Employee discount Free parking Health & wellbeing programme On-site parking You must have a right to work in the Uk as there is no possibility of a work sponsorship for this role
Jul 12, 2026
Full time
Due to taking over a thriving automotive service and mot centre we are looking for a Permanent Full-time Service advisor who will also be the Assistant manager . You will have industry knowledge and may be a current service advisor looking to step up or a technician looking for a front desk role. You will also be in charge of the centre in the Depot managers absence This is a Monday - Friday role with working hours of 07.30am - 16.30pm with a 1-hour lunch break. Salary is between £35000 and £38,000 and will be experienced related About the Service advisor role - Assistant manager role As a Service advisor, you ll play a key role in ensuring the success of our service, maintenance, and repair operations. What we value most is your ability to lead a team effectively, champion exceptional customer service, and drive operational excellence. Your Key Responsibilities as a Service advisor - assistant manager Along with the depot manager Lead and manage the workshop team, ensuring that targets are met and quality is consistently maintained. Foster strong communication between departments, including our Bodyshop and Parts Sales, to ensure seamless workflow. Plan work levels to optimise output and productivity in the workshop. Promote professional upsell opportunities through customer service and technician reports. Oversee daily operations, assisting in workflow meetings to ensure smooth processes. Represent our brand ensuring a positive experience at every touchpoint Track and manage bookings, estimates, and customer interactions Handle invoicing and ensure accurate job tracking What We re Looking For: Strong organisational skills with the ability to prioritise tasks effectively. A proactive, can-do attitude, and the ability to take ownership of issues. Ability to handle multiple tasks in a fast-paced environment. A proven track record of achieving targets and goals. Excellent customer service skills with an eye for upsell opportunities. A keen attention to detail in all aspects of work. A full UK driving licence is essential. If you re ready to step into a role where every day brings new challenges and rewards, we want to hear from you! Benefits: Company pension Employee discount Free parking Health & wellbeing programme On-site parking You must have a right to work in the Uk as there is no possibility of a work sponsorship for this role
Job Title: IT Project Coordinator Location: Bridgend / St Asaph / Plymouth Salary: 28,000 - 30,000 per annum Job Type: Full-time, Permanent Ready to take the first step in your project career? We're looking for a driven, highly organised and enthusiastic Projects Coordinator to join our growing team, with plenty of opportunity to learn, develop and progress in one of the UK's fastest-growing MSPs. About Flotek: Flotek Group is the UK's fastest-growing Managed Service Providers, delivering IT, Cyber Security, Communications and Managed Print solutions to small and medium-sized businesses. With regional sales and support hubs across the UK, our ambitious growth story is built on a simple foundation: every product and service we deliver is backed by expertise, passion and heart. We're a values-led business, and our people are at the centre of everything we do. About The Role: As our technical IT project coordinator, you will organise and coordinate the delivery of IT services to our ever-expanding customer base. You will be responsible for planning and managing all IT related projects whilst handling administrative tasks such as provisioning, hardware orders and scheduling engineering diaries. Our IT projects cover various aspects, including: Server migrations Email migrations IT support onboarding Managed Print installations Cyber projects Day to day, you will organise your queue that your Team Leader has allocated you and join check-in sessions to document progress and address any obstacles that are delaying delivery. Each week you will join a Work In Progress (WIP) meeting where you will be required to provide an update on the status of your projects and any projects going live. Some travel to our other offices may be required. Key Responsibilities: Projects: Planning projects that have been received from the sales team. Facilitating and holding initial kick off meetings with sales, engineering and the customer, on site if needed. Consistently updating customers on the progress of their orders. Provide documentation and a clear handover to both the client and the support teams. Responsible for always delivering world-class service. Creating accurate assets and assigning to customer agreements. Ordering: Raising purchase orders on our PSA and ensuring prices are accurate to supplier. Ordering services. Ordering hardware. Provisioning of licences such as Microsoft. Booking in stock and managing stock, including taking part in Stock Takes Engineering: Schedule engineers to attend site for installation and training. Create task tickets for engineers as part of your project planning. Creating accurate appointments including configuration, installation and follow up. What we're looking for: Experience Required: Previous project management experience IT project delivery and/or provisioning would be a benefit A positive attitude with a can do approach to everything! Highly organised and structured individual The ability to multitask effectively and deal with large volumes of workload Excellent communication skills both verbal and written A team player Renumeration and Benefits: Basic Salary of 28,000 - 30,000 Staff Share Equity Scheme - your piece of the "Purple Pie" New customer referral incentive 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; IT Services Manager, IT Desk Support, IT Project Coordinator, IT Project Management, IT Project Administrator, MSP Project Manager, Managed IT Services Coordinator may also be considered for this role.
Jul 12, 2026
Full time
Job Title: IT Project Coordinator Location: Bridgend / St Asaph / Plymouth Salary: 28,000 - 30,000 per annum Job Type: Full-time, Permanent Ready to take the first step in your project career? We're looking for a driven, highly organised and enthusiastic Projects Coordinator to join our growing team, with plenty of opportunity to learn, develop and progress in one of the UK's fastest-growing MSPs. About Flotek: Flotek Group is the UK's fastest-growing Managed Service Providers, delivering IT, Cyber Security, Communications and Managed Print solutions to small and medium-sized businesses. With regional sales and support hubs across the UK, our ambitious growth story is built on a simple foundation: every product and service we deliver is backed by expertise, passion and heart. We're a values-led business, and our people are at the centre of everything we do. About The Role: As our technical IT project coordinator, you will organise and coordinate the delivery of IT services to our ever-expanding customer base. You will be responsible for planning and managing all IT related projects whilst handling administrative tasks such as provisioning, hardware orders and scheduling engineering diaries. Our IT projects cover various aspects, including: Server migrations Email migrations IT support onboarding Managed Print installations Cyber projects Day to day, you will organise your queue that your Team Leader has allocated you and join check-in sessions to document progress and address any obstacles that are delaying delivery. Each week you will join a Work In Progress (WIP) meeting where you will be required to provide an update on the status of your projects and any projects going live. Some travel to our other offices may be required. Key Responsibilities: Projects: Planning projects that have been received from the sales team. Facilitating and holding initial kick off meetings with sales, engineering and the customer, on site if needed. Consistently updating customers on the progress of their orders. Provide documentation and a clear handover to both the client and the support teams. Responsible for always delivering world-class service. Creating accurate assets and assigning to customer agreements. Ordering: Raising purchase orders on our PSA and ensuring prices are accurate to supplier. Ordering services. Ordering hardware. Provisioning of licences such as Microsoft. Booking in stock and managing stock, including taking part in Stock Takes Engineering: Schedule engineers to attend site for installation and training. Create task tickets for engineers as part of your project planning. Creating accurate appointments including configuration, installation and follow up. What we're looking for: Experience Required: Previous project management experience IT project delivery and/or provisioning would be a benefit A positive attitude with a can do approach to everything! Highly organised and structured individual The ability to multitask effectively and deal with large volumes of workload Excellent communication skills both verbal and written A team player Renumeration and Benefits: Basic Salary of 28,000 - 30,000 Staff Share Equity Scheme - your piece of the "Purple Pie" New customer referral incentive 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; IT Services Manager, IT Desk Support, IT Project Coordinator, IT Project Management, IT Project Administrator, MSP Project Manager, Managed IT Services Coordinator may also be considered for this role.
Service Desk Manager / Service Desk Team Leader - 60,000 + Benefits Our client is a Global market-leader and they are seeking an experienced IT Service Desk Manager / Team Leader to lead a team of support engineers based both in the UK and China, whilst remaining actively involved in the technical delivery of services. Salary: 60,000 - 65,000 Benefits: Excellent Benefits / Bonus Location: Kings Langey (WD4) Hertfordshire Leading a team of 5 support engineers, you will be responsible for the day-to-day management of the Helpdesk function, ensuring high levels of customer satisfaction, technical excellence, and service delivery performance. Acting as the senior technical escalation point, you will provide guidance and support on complex issues whilst helping to drive continuous improvement across people, processes, and technology. The Service Desk specialist will be responsible with the following: Lead, mentor and support the IT Service Desk to deliver consistent, high-quality support Oversee incident, service requests, and problem management processes in line with ITIL best practices Monitor and report on service performance against SLAs and KPIs Drive continuous improvement of service desk processes, tools and user experience Act as an escalation point for complex or high-priority incidents Collaborate with infrastructure, applications, and security teams to resolve issues efficiently Manage service desk tooling (e.g., ticketing systems (JIRA), knowledge base platforms (Confluence Documentation of processes, procedures, and known errors Manage and maintain a fleet of Audio-Visual equipment across national and international sites Key technical skills / experience required: Proven experience in IT support or service desk roles, with leadership responsibility Strong understanding of IT service management frameworks such as ITIL Experience managing SLAs, KPIs, and reporting metrics Understanding of Windows-based infrastructure (e.g., Azure, ADUC, etc) Experience using workstation deployment tools (e.g., MDT, etc) Excellent troubleshooting and problem-solving skills Strong communication and stakeholder management abilities Experience with service desk tools (e.g., Jira Service Management, Deskpro, etc) Ability to manage multiple priorities in a fast-paced environment Desirable Qualifications & Knowledge ITIL Foundation (or higher) certification Experience in process improvement or service transformation initiatives Knowledge of IT infrastructure, cloud services, and end-user computing environments (e.g., Windows 11, MacOS & Ubuntu) Previous experience in service management or similar roles Oversee onboarding of new staff members to the organisation. Salary: 60,000 - 65,000 Benefits: Excellent Benefits / Bonus Location: Kings Langey (WD4) Hertfordshire If this sounds of interest, please apply now or contact Lee Smith at Prize Placements
Jul 12, 2026
Full time
Service Desk Manager / Service Desk Team Leader - 60,000 + Benefits Our client is a Global market-leader and they are seeking an experienced IT Service Desk Manager / Team Leader to lead a team of support engineers based both in the UK and China, whilst remaining actively involved in the technical delivery of services. Salary: 60,000 - 65,000 Benefits: Excellent Benefits / Bonus Location: Kings Langey (WD4) Hertfordshire Leading a team of 5 support engineers, you will be responsible for the day-to-day management of the Helpdesk function, ensuring high levels of customer satisfaction, technical excellence, and service delivery performance. Acting as the senior technical escalation point, you will provide guidance and support on complex issues whilst helping to drive continuous improvement across people, processes, and technology. The Service Desk specialist will be responsible with the following: Lead, mentor and support the IT Service Desk to deliver consistent, high-quality support Oversee incident, service requests, and problem management processes in line with ITIL best practices Monitor and report on service performance against SLAs and KPIs Drive continuous improvement of service desk processes, tools and user experience Act as an escalation point for complex or high-priority incidents Collaborate with infrastructure, applications, and security teams to resolve issues efficiently Manage service desk tooling (e.g., ticketing systems (JIRA), knowledge base platforms (Confluence Documentation of processes, procedures, and known errors Manage and maintain a fleet of Audio-Visual equipment across national and international sites Key technical skills / experience required: Proven experience in IT support or service desk roles, with leadership responsibility Strong understanding of IT service management frameworks such as ITIL Experience managing SLAs, KPIs, and reporting metrics Understanding of Windows-based infrastructure (e.g., Azure, ADUC, etc) Experience using workstation deployment tools (e.g., MDT, etc) Excellent troubleshooting and problem-solving skills Strong communication and stakeholder management abilities Experience with service desk tools (e.g., Jira Service Management, Deskpro, etc) Ability to manage multiple priorities in a fast-paced environment Desirable Qualifications & Knowledge ITIL Foundation (or higher) certification Experience in process improvement or service transformation initiatives Knowledge of IT infrastructure, cloud services, and end-user computing environments (e.g., Windows 11, MacOS & Ubuntu) Previous experience in service management or similar roles Oversee onboarding of new staff members to the organisation. Salary: 60,000 - 65,000 Benefits: Excellent Benefits / Bonus Location: Kings Langey (WD4) Hertfordshire If this sounds of interest, please apply now or contact Lee Smith at Prize Placements
CBSbutler Holdings Limited trading as CBSbutler
Bassaleg, Gwent
Senior Storage & Backup Infrastructure Engineer (Contract) Location: Newport (3 days per week on-site) Day Rate: 500 - 550 per day Inside IR35 Duration: 12 month Contract Security Clearance: Active SC Clearance Required (Strictly no dual nationals due to security constraints) The Opportunity Are you an expert in enterprise storage architecture and data resilience? We are seeking a Senior Storage & Backup Infrastructure Engineer to take ownership of technical design, seamless implementation, and high-level support for mission-critical storage and backup infrastructure. This role sits at the intersection of strategic engineering and tactical delivery-combining pre-sales solution scoping, technical documentation, and robust operational support. If you want to leverage your NetApp expertise in a highly secure environment, this contract offers fantastic scope and impact. Key Responsibilities As a Senior Engineer, you will drive the lifecycle of storage infrastructure and project delivery: Pre-Sales & Scoping: Collaborating with stakeholders to scope technical solutions, estimate resource/cost requirements, and contribute directly to proposal-ready documentation. Storage & Environment Administration: Maximizing system supportability by managing data storage (space allocation/optimization), supporting SAN environments, overseeing access authorizations, and ensuring network access integrity. Integration & Evaluation: Evaluating, testing, and integrating new hardware and software products into the existing program infrastructure. SLA-Driven Support: Providing high-quality second-line support to resolve incidents and service requests efficiently within a strict SLA framework. Team Leadership: Guiding and mentoring small technical teams to successfully deliver project tasks on time and within scope. Technical Skills & Experience To succeed in this position, you will need a deep foundation in enterprise infrastructure management: Core Essentials: NetApp Expertise: Proven, hands-on experience managing and optimizing NetApp storage solutions is highly important. SAN Environments: Deep understanding of SAN environments, including performance tuning and optimization. Infrastructure Management: Extensive background in large-scale infrastructure management, data management, and user account/access controls. Project Delivery & Technical Writing: Experience working within project lifecycles with strong documentation skills (producing both operational procedures for service desks and end-user materials). Leadership: Demonstrated experience leading small technical teams to execute project tasks. Highly Desirable: Advanced fault-finding, diagnosis, and resolution capabilities across enterprise environments. Experience with File/Print Clusters , Virtualization, Messaging, and Enterprise Thin Client environments. Hardware build and evaluation experience. Relevant technical certifications (e.g., MCSE or equivalent vendor-specific storage accreditations). Why This Contract? Critical Infrastructure: Work directly on the storage and backup backbones that safeguard vital, secure customer data. Varied & Engaging Scope: Avoid the monotony of a single-focus role with a great blend of pre-sales architecture, hands-on engineering, and escalation support. Leadership Platform: Step up and showcase your capabilities by steering small engineering teams and shaping technical proposals. To Apply: If you hold an active SC Clearance and have the deep NetApp and enterprise storage experience required, please apply with your latest CV and details of your availability.
Jul 12, 2026
Contractor
Senior Storage & Backup Infrastructure Engineer (Contract) Location: Newport (3 days per week on-site) Day Rate: 500 - 550 per day Inside IR35 Duration: 12 month Contract Security Clearance: Active SC Clearance Required (Strictly no dual nationals due to security constraints) The Opportunity Are you an expert in enterprise storage architecture and data resilience? We are seeking a Senior Storage & Backup Infrastructure Engineer to take ownership of technical design, seamless implementation, and high-level support for mission-critical storage and backup infrastructure. This role sits at the intersection of strategic engineering and tactical delivery-combining pre-sales solution scoping, technical documentation, and robust operational support. If you want to leverage your NetApp expertise in a highly secure environment, this contract offers fantastic scope and impact. Key Responsibilities As a Senior Engineer, you will drive the lifecycle of storage infrastructure and project delivery: Pre-Sales & Scoping: Collaborating with stakeholders to scope technical solutions, estimate resource/cost requirements, and contribute directly to proposal-ready documentation. Storage & Environment Administration: Maximizing system supportability by managing data storage (space allocation/optimization), supporting SAN environments, overseeing access authorizations, and ensuring network access integrity. Integration & Evaluation: Evaluating, testing, and integrating new hardware and software products into the existing program infrastructure. SLA-Driven Support: Providing high-quality second-line support to resolve incidents and service requests efficiently within a strict SLA framework. Team Leadership: Guiding and mentoring small technical teams to successfully deliver project tasks on time and within scope. Technical Skills & Experience To succeed in this position, you will need a deep foundation in enterprise infrastructure management: Core Essentials: NetApp Expertise: Proven, hands-on experience managing and optimizing NetApp storage solutions is highly important. SAN Environments: Deep understanding of SAN environments, including performance tuning and optimization. Infrastructure Management: Extensive background in large-scale infrastructure management, data management, and user account/access controls. Project Delivery & Technical Writing: Experience working within project lifecycles with strong documentation skills (producing both operational procedures for service desks and end-user materials). Leadership: Demonstrated experience leading small technical teams to execute project tasks. Highly Desirable: Advanced fault-finding, diagnosis, and resolution capabilities across enterprise environments. Experience with File/Print Clusters , Virtualization, Messaging, and Enterprise Thin Client environments. Hardware build and evaluation experience. Relevant technical certifications (e.g., MCSE or equivalent vendor-specific storage accreditations). Why This Contract? Critical Infrastructure: Work directly on the storage and backup backbones that safeguard vital, secure customer data. Varied & Engaging Scope: Avoid the monotony of a single-focus role with a great blend of pre-sales architecture, hands-on engineering, and escalation support. Leadership Platform: Step up and showcase your capabilities by steering small engineering teams and shaping technical proposals. To Apply: If you hold an active SC Clearance and have the deep NetApp and enterprise storage experience required, please apply with your latest CV and details of your availability.
NOC Engineer (Training Provided for Strong 2nd Line Engineers) Location: Near Wembley (Datacentre Based) If you are currently working as a 2nd Line Engineer and are looking to move into a NOC role, our client is happy to provide the training and support to help you make that transition. Shift Pattern: 24/7 Rotating Shift Pattern (Days & Nights) Our client is a leading Managed Service Provider (MSP) supporting global hedge funds, investment firms and banks. Due to continued growth, they are looking for a NOC Engineer to join their operations team. Key Responsibilities Monitor and prioritise incoming NOC tickets and system alerts, ensuring issues are responded to and escalated where required. Monitor a wide range of infrastructure including servers, networks, firewalls, cloud services, applications and datacentre environments. Respond promptly to incidents, outages and performance issues. Track incidents through to resolution, ensuring all updates are accurately documented. Communicate effectively with customers, internal teams and third-party suppliers regarding incidents and service updates. Carry out basic datacentre activities including server racking, hardware installation and network patching. Support a business-critical 24/7 operational environment where service availability is paramount. Skills & Experience Previous experience in a 2nd Line Infrastructure Support, Service Desk or NOC role. Strong troubleshooting and incident management skills. Good knowledge of Microsoft technologies, including Windows Server and Microsoft 365. Experience supporting cloud-based infrastructure and backup solutions. Previous NOC experience is advantageous but not essential . Comfortable working a rotating 24/7 shift pattern. Excellent communication skills with a proactive approach to problem-solving. You will receive ongoing training and an opportunity to develop your career within Network Operations. Etech Partners needs to collect and use your personal information when you apply for a role. We understand that you care about your privacy, and we take that seriously. Our Privacy Notice describes our policies and practices regarding the collection and use of your personal data. By applying for this job you accept the Privacy Policy
Jul 11, 2026
Full time
NOC Engineer (Training Provided for Strong 2nd Line Engineers) Location: Near Wembley (Datacentre Based) If you are currently working as a 2nd Line Engineer and are looking to move into a NOC role, our client is happy to provide the training and support to help you make that transition. Shift Pattern: 24/7 Rotating Shift Pattern (Days & Nights) Our client is a leading Managed Service Provider (MSP) supporting global hedge funds, investment firms and banks. Due to continued growth, they are looking for a NOC Engineer to join their operations team. Key Responsibilities Monitor and prioritise incoming NOC tickets and system alerts, ensuring issues are responded to and escalated where required. Monitor a wide range of infrastructure including servers, networks, firewalls, cloud services, applications and datacentre environments. Respond promptly to incidents, outages and performance issues. Track incidents through to resolution, ensuring all updates are accurately documented. Communicate effectively with customers, internal teams and third-party suppliers regarding incidents and service updates. Carry out basic datacentre activities including server racking, hardware installation and network patching. Support a business-critical 24/7 operational environment where service availability is paramount. Skills & Experience Previous experience in a 2nd Line Infrastructure Support, Service Desk or NOC role. Strong troubleshooting and incident management skills. Good knowledge of Microsoft technologies, including Windows Server and Microsoft 365. Experience supporting cloud-based infrastructure and backup solutions. Previous NOC experience is advantageous but not essential . Comfortable working a rotating 24/7 shift pattern. Excellent communication skills with a proactive approach to problem-solving. You will receive ongoing training and an opportunity to develop your career within Network Operations. Etech Partners needs to collect and use your personal information when you apply for a role. We understand that you care about your privacy, and we take that seriously. Our Privacy Notice describes our policies and practices regarding the collection and use of your personal data. By applying for this job you accept the Privacy Policy
Customer Service Executive Locating: Reading, Berkshire Hybrid (2 days in the office) up to £27,000 (depending on experience) Our client is a leader in their industry and operate on a global scale; they are looking to recruit a team member to join their Helpdesk team. The main purpose of this role is to manage customer requests and queries and ensure they are assigned to the relevant teams and departments. This is wonderful opportunity for a career driven individual with customer service experience seeking a role that offers training, development and fantastic company benefits. Key duties include: Responding to customer requests Managing incidents by logging, updating and closing Ascertain whether equipment/solutions are under a support contract and advise customer accordingly Liaising with suppliers, couriers, engineers, logistics and technical support consultants Produce reports when required Return of equipment to repair centres Key skills required: Well-organised with methodical approach to administration Previous experience within a customer service-related role can be retail, reception, hospitality etc Good attention to detail Good communication skills Familiar with Word, Excel and Outlook As mentioned earlier in the advert this is a career opportunity for someone looking to grow and develop. The Manager worked her way up through the team and team members have been promoted into other parts of the business. Some of the benefits include: as above, career progression, 25 days holiday + bank holidays, private health care, pension, cycle to work scheme, income protection, life assurance. The office is based in Reading and you will be required to work 2 days in the office and 3 from home If this sounds like the perfect opportunity for you, then apply today! If not quite right but you know the perfect person, remember we have doubled our refer-a-friend scheme to a £100 voucher You qualify when we have recorded the referral, and they are placed in a permanent role (and pass their probationary period). So, to find out more, please visit our website and read our blog; Double the Reward If you're interested in this role, please apply and forward an up-to-date copy of your CV. Due to the unprecedented level of applications, if we have not contacted you within 48 hours, please assume you have been unsuccessful on this occasion. For the purpose of the Conduct Regulations, when advertising permanent vacancies, we are acting as an Employment Agency, and when advertising temporary/contract vacancies, we are acting as an Employment Business. We take your personal data seriously and take every step to protect it. To learn how we handle your data, please visit our website, where you can find our Data Privacy Notice. Key words: Customer service, Customer, helpdesk, service delivery, order management, order processing
Jul 11, 2026
Full time
Customer Service Executive Locating: Reading, Berkshire Hybrid (2 days in the office) up to £27,000 (depending on experience) Our client is a leader in their industry and operate on a global scale; they are looking to recruit a team member to join their Helpdesk team. The main purpose of this role is to manage customer requests and queries and ensure they are assigned to the relevant teams and departments. This is wonderful opportunity for a career driven individual with customer service experience seeking a role that offers training, development and fantastic company benefits. Key duties include: Responding to customer requests Managing incidents by logging, updating and closing Ascertain whether equipment/solutions are under a support contract and advise customer accordingly Liaising with suppliers, couriers, engineers, logistics and technical support consultants Produce reports when required Return of equipment to repair centres Key skills required: Well-organised with methodical approach to administration Previous experience within a customer service-related role can be retail, reception, hospitality etc Good attention to detail Good communication skills Familiar with Word, Excel and Outlook As mentioned earlier in the advert this is a career opportunity for someone looking to grow and develop. The Manager worked her way up through the team and team members have been promoted into other parts of the business. Some of the benefits include: as above, career progression, 25 days holiday + bank holidays, private health care, pension, cycle to work scheme, income protection, life assurance. The office is based in Reading and you will be required to work 2 days in the office and 3 from home If this sounds like the perfect opportunity for you, then apply today! If not quite right but you know the perfect person, remember we have doubled our refer-a-friend scheme to a £100 voucher You qualify when we have recorded the referral, and they are placed in a permanent role (and pass their probationary period). So, to find out more, please visit our website and read our blog; Double the Reward If you're interested in this role, please apply and forward an up-to-date copy of your CV. Due to the unprecedented level of applications, if we have not contacted you within 48 hours, please assume you have been unsuccessful on this occasion. For the purpose of the Conduct Regulations, when advertising permanent vacancies, we are acting as an Employment Agency, and when advertising temporary/contract vacancies, we are acting as an Employment Business. We take your personal data seriously and take every step to protect it. To learn how we handle your data, please visit our website, where you can find our Data Privacy Notice. Key words: Customer service, Customer, helpdesk, service delivery, order management, order processing
