37 jobs found

Job Title: Client Liaison Officer (Resident Liaison Officer) - Housing Services Location: Newham Rate: £300 per day Umbrella rate Term: Temp 3 months initially Are you a passionate advocate for residents? Do you thrive in dynamic environments where communication is key? Join our team as a Client Liaison Officer, where you will be at the heart of our housing refurbishment and investment programmes, ensuring that residents feel empowered and informed every step of the way! Key Responsibilities: Serve as the primary point of contact for residents during housing refurbishment and improvement works. Deliver clear communication on project timelines, access requirements, and potential disruptions. Conduct resident consultations, pre-start visits, drop-in sessions, and post-completion reviews. Support vulnerable residents by implementing necessary adjustments. Manage inquiries, complaints, and escalations, ensuring timely resolutions. Collaborate with project managers, surveyors, and contractors to enhance resident satisfaction and minimise access issues. Maintain accurate records and contribute to continuous service improvement initiatives. Experience: Proven experience in housing management, resident liaison, or customer service. Exceptional stakeholder management and communication skills. Confident in engaging with residents, even in challenging situations. Familiarity with refurbishment, planned maintenance, or capital works programmes. Proficient in Microsoft Office with the ability to produce clear reports. Educated to A-Level standard (or equivalent) with GCSE Maths and English. What's on Offer: Competitive day rate of £300. An opportunity to make a meaningful impact in local communities. A varied role across high-profile housing improvement projects. A collaborative work environment within a major London local authority. If you're ready to make a difference and drive resident satisfaction, we want to hear from you! Apply today and embark on a rewarding journey with us! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Environmental Liaison Officer Simply Recycling Team Hours: 37 hours per week Working Pattern: Monday to Friday We are looking on behalf of our client for a motivated and reliable Environmental Liaison Officer. In this role, you will work independently across the city, delivering letters to households regarding contaminated recycling bins and providing residents with information to help improve recycling standards. This is an outdoor, community-focused position that requires excellent organisation, reliability, and the ability to work with minimal supervision. Key Responsibilities Deliver notification letters to households regarding contaminated recycling bins. Record completed deliveries accurately. Support the Simply Recycling Team in promoting correct recycling practices. Work independently across designated areas to meet daily targets. Represent our client in a professional and courteous manner. Essential Requirements Full UK driving licence. Ability to work independently with minimal supervision. Good communication and organisational skills. Reliable, self-motivated, and able to manage your workload effectively. Physically able to walk for extended periods while carrying letters and equipment. What We Offer Monday to Friday working pattern. 37-hour working week. Opportunity to support environmental improvements across Hull. Be part of a team committed to increasing recycling and reducing waste. If you enjoy working outdoors, are self-motivated, and want to make a positive difference to your local community, we'd love to hear from you.

MB954: Public Liaison Officer Location: Inverness Salary: £35,000 - £400,000 + £5,060 Car Allowance Working Hours: Monday to Friday, 37.5 hours per week Additional Company Benefits: Exceptional Career Development Opportunities, Company Car/Car Allowance (Depending on job grade), Pension matched up to 8%, 25 days annual leave plus holiday (opportunity to buy/sell leave will be implemented from January 2026), Private medical insurance, Free 24/7 EAP Overview: First Military Recruitment is proudly working in partnership with a fantastic national construction business who are looking to recruit a Public Liaison Officer on a permanent basis due to growth based at either their Inverness depot. Duties and Responsibilities: Assist in the development and implementation of stakeholder relations plans, including databases, to support the successful delivery of projects, reviewing and updating as needed as the project progresses. Support the stakeholder engagement process by attending public drop-in events, community meetings and working groups. Produce and deliver information such as advance notice of works to local residents and businesses. Agree and maintain published site communications with the client and the site team i.e. noticeboards, hoarding and welfare facility branding/livery. Co-ordinate responses from within the project team to resolve, respond to and log all enquiries and complaints in a prompt and professional manner. Build and maintain effective relationships with stakeholders including the site project teams, head office staff and clients representatives as well as community stakeholders and the local media. Ensure company and client communications procedures are adhered to. Assist in the production of case studies and good news stories for use in bids, internal and external communications. Maintain a library of site photographs. Identify and coordinate opportunities to support community and charity initiatives in the areas close to our projects, such as school engagement, community projects and sustainability assessments. To agree and implement a proactive / positive stakeholder engagement programme/plan in conjunction with the client and collate / maintain / report monthly statistics in line with the contract KPI s; in order to maximise both engagement and KPI positive scoring throughout the project. Skills and Experience: Proven experience in stakeholder engagement or community relations within the construction, infrastructure, or engineering sectors. Extensive knowledge of community outreach, public relation strategies, and project communication. Strong organisational skills with the ability to coordinate multiple activities and responses efficiently. Excellent verbal and written communication skills tailored to diverse audiences. Ability to work collaboratively with internal teams and external stakeholders to achieve common goals. MB954: Public Liaison Officer Location: Inverness Salary: £35,000 - £400,000 + £5,060 Car Allowance Working Hours: Monday to Friday, 37.5 hours per week Additional Company Benefits: Exceptional Career Development Opportunities, Company Car/Car Allowance (Depending on job grade), Pension matched up to 8%, 25 days annual leave plus holiday (opportunity to buy/sell leave will be implemented from January 2026), Private medical insurance, Free 24/7 EAP

Are you an experiencedtenantliason professional looking for your next opportunity within social housing? This permanent Resident Liaison Officer position offers the chance to join a well-established UK housing and regeneration contractor delivering a planned maintenance programme for a local authority in Cheltenham. Offering £25,000-£30,000 , plus a £5,200 car allowance , 5% bonus and excellent addit click apply for full job details

COMPANY OVERVIEW For over 45 years, our Client has been providing building support to local authorities, social landlords, NHS trusts and private sector clients. Founded in 1979, we have a proven track record of delivering successful mechanical, electrical and security services and solutions to both commercial and domestic clients, building long-standing partnerships along the way. JOB PURPOSE Our Renewables/Retrofit team has an exciting opportunity available for a Resident Liaison Officer (RLO) to work between our Enfield office and our client s office. We are looking for a hardworking individual who can offer a professional service. Your role will be to ensure that works carried out at residents properties are handled smoothly from start to finish, working closely with managers, supervisors, client representatives and residents. JOB RESPONSIBILITIES Act as the main point of contact for escalated calls from the Customer Service team Liaise with customers to resolve complex issues, maintaining regular contact and updating them on progress Attend residents meetings and client meetings as required Act as a mediator to prevent issues escalating and reduce the number of formal complaints Establish a resident s charter, maintain files, and keep logs of complaints and queries Participate in project start-up and sign-off meetings Manage claims, compensation and complaints within set timescales and with care Contact customers to arrange follow-up work, providing feedback to Customer Service Agents on common causes of complaints Work with team leaders to support coaching and training needs Liaise with Contract Administrators regarding any issues likely to affect contracts Liaise with scheme managers in sheltered housing schemes Prepare and issue letters to neighbouring properties regarding planned works Meet internal quality standards relating to customer contact Maintain productivity levels to meet individual and team targets Assist Complaints and Performance Officers in logging and responding to complaints and compensation requests Adhere to all company and client policies on data protection, equality and diversity Support other contracts and projects as required to meet business needs SKILLS & EXPERIENCE REQUIRED Minimum 2 years experience as an RLO (preferred) Qualification in customer support or equivalent (preferred) Experience in a similar role Excellent written and verbal communication skills Strong IT skills (Excel, Outlook, etc.) Previous RLO experience within the housing sector (desirable) Ability to work independently and develop effective systems Strong team-working skills Appreciation of site operatives roles SALARY & BENEFITS £33k salary 21 days holiday, increasing by 1 day every two years up to a maximum of 25 days, plus statutory days Auto-enrolment pension scheme Company mobile phone and uniform provided Employee Assistance Programme You will join a friendly and busy team, receiving excellent training and support. As the company continues to grow, there will be opportunities for career development and progression. We recognise individual talent, encourage professional growth and reward success. If you have the talent, energy and drive and are eager to learn we want to hear from you! Please call Clare on (phone number removed) for more details and please apply to this advert to prompt a call back.

Customer Liaison Officer Location: Havant Hourly rate: 21.38 PAYE Contract Type: 3 months (possibility of extension) Hours: 35 hours per week Overview We are working with a social housing provider to recruit a passionate and knowledgeable Customer Liaison Officer This role is focused on delivering high-quality tenancy support. Role Purpose The role focuses on resolving issues, coordinating actions with internal teams, completing estate inspections, supporting compliance tasks, and acting as the primary local contact for stakeholders. The officer is expected to work independently, manage their own workload, and uphold service standards. Key Responsibilities Maximise income, and reduce debt, in defined customer areas. Deliver an amazing lettings service which leaves customers feeling satisfied with Guinness from day one. Address anti-social behaviour, fly-tipping, graffiti and safeguarding alerts. Complete Health & Safety and compliance actions e.g. FRAs. Use data to monitor own performance and that of others, taking action to improve as necessary. Manage budget and remain within budget. Manage workload. Service appointments booked by customers directly. Organise and plan customer visits that respond to customer requests. Complete regular estate inspections and take any necessary action to achieve quality and safety standards. Attend and present cases at court and evictions. Be the primary contact for local stakeholders e.g. residents associations, Local Authority Services, the police etc. Maintain accurate and detailed customer records on Guinness systems. Role model for behaviours. Essential Requirements Excellent customer service delivery, demonstrating good communication and interpersonal skills. Highly self-motivated with the ability to plan and work effectively without high levels of supervision. Ability to work 'on the go' using mobile technology. Strong resource and time management, and the ability to prioritise, delivering value for money. Proven problem-solving and decision making skills. Resilient and able to deal with challenging situations and deliver sustainable outcomes. Comfortable analysing data and drawing conclusions. Ability to work with IT systems on the go. Able to demonstrate behavioural competencies. Desirable: Experience of working in the housing or property sector. Academic qualifications in Housing and/or Tenancy Management. Knowledge of regulatory legislation for social housing. Previous budget management experience For more information about the role, please contact Richard Coombs: (phone number removed) and email a copy of your CV.

Resident Liaison Officer (RLO) Location: Brighton Working Hours: 08 30 Contract Type: Fixed Term (TBC) Salary: £32,000 per annum Overview: We are currently seeking an experienced and proactive Resident Liaison Officer to join our team. This role is key in maintaining strong relationships between residents and site teams, ensuring clear communication and a smooth delivery of works. Key Responsibilities: Act as the main point of contact for residents, providing regular updates on project timelines, upcoming works, and any disruptions Liaise closely with site teams, contractors, and project managers to ensure effective communication and issue resolution Arrange and carry out home visits to discuss works, conduct surveys, and coordinate access requirements alongside the site manager Support vulnerable residents, including elderly and non-English speaking individuals, ensuring their needs are met throughout the project Handle complaints and concerns professionally, working to resolve issues and maintain positive relationships Distribute pre-entry documentation, including information packs and notices such as four-week letters Collect feedback post-completion to assess resident satisfaction and improve service delivery Requirements: Previous experience in a Resident Liaison Officer role or similar Strong communication and interpersonal skills Ability to manage sensitive situations with professionalism and empathy Organised, proactive, and able to work independently Full UK driving licence (preferred, if applicable) What We Offer: Competitive salary of £32,000 per annum Supportive working environment Opportunity to work on impactful residential projects

4Recruitment Services are seeking an experienced Homelessness Prevention Officer to work in the Housing Advice & Prevention team for a council based in Aylesbury. PURPOSE OF THE ROLE: To provide a statutory homelessness and housing advice service in relation to preventing homelessness and statutory homelessness assessments. Also, to assist senior officers and managers. (This involves fulfilling statutory duties under the Housing Act 1996 (as amended by the Homelessness Reduction Act 2017) including actions to prevent homelessness, the preparation and publication of personalised Homelessness Prevention Plans). To deliver an efficient, front-line service in line with the Council s vision, core values and behaviours, resources, strategic and service priorities and to deliver services in a professional and courteous manner. To deliver a comprehensive, customer focussed and high-quality service in relation to housing options and homelessness prevention tailored for a diverse client group including vulnerable and disadvantaged persons and households To prevent homelessness through the thorough resolution of casework by undertaking comprehensive housing needs assessments and identifying and undertaking the appropriate actions To achieve individual performance objectives, targets, and service standards to contribute to the achievement of the team plan, objectives and targets. To play an active role in the prevention and detection of fraud, involving the Councils fraud team as required. DUTIES AND RESPONSIBILITIES INCLUDE: Plan and organise work to efficiently deliver specialised advice and support to internal and external stakeholders, ensuring wellbeing of vulnerable customers. Assess and determine eligibility of customers for financial and / or housing support, within legislation, regulations and policies. Make detailed inquiries to relevant agencies in order to verify and obtain required information. Interpret and analyse information to aid own decision making. Make optimum use of the opportunities available to prevent or relieve homelessness including the use of the Homeless Prevention Fund, Discretionary Housing Payments, the supply of private rented housing; taking into account the customer s overall financial situation, their needs and aspirations, their eligibility for assistance under the homelessness legislation, whether they are able to sustain a tenancy in the private rented sector and their priority on the housing register. Working with appropriate supervision, to support in the prevention of homelessness by providing advice and assistance through targeted early interventions. Co-operate and work with other agencies including, not limited to, the Police, Probation, Prisons NHS, hospitals, GPS and Community Health Services to offer appropriate advice and assistance to joint clients, and to work with local Health Services to promote the prevention of homelessness including in emergency situations in liaison with senior officers. Conduct risk assessments in accordance with DASH and/or other relevant assessments and refer as appropriate and be mindful of duties in respect of safeguarding children, vulnerable adults, the prevent agenda and making referrals as necessary. Conduct visits to customers and properties to fully carry out statutory and corporate duties, including residency checks and assisting vulnerable members of the community where necessary to determine a homelessness application Provide advice and assistance in emergency situations for those households threatened with homelessness on the day. ESSENTIAL REQUIREMENTS INCLUDE: Authoritative knowledge of relevant systems, regulations, legislation, best practice, policies and procedures, including health and safety. Eg Housing Act 1996, Immigration and Asylum Act 1999, Immigration Act 2014, Localism Act 2011, Children s Acts 1989, 2004, Human Rights Act 1998, Public Sector Equality Act 2021, Welfare Reform Act 2013, Housing Act 1988, 1996, amended 2002. Housing Act 2004, Protection from Eviction Act 1977, Protection from Harassment Act 1977, Landlord & Tenants Act 1985 Good demonstrable experience of working with customers and/or residents, including dealing with difficult or sensitive matters Excellent written and verbal communication, interpersonal and presentation skills, able to explain technical / legal / compliance issues clearly Educated to NVQ 4 / HND / BTEC / degree standard or equivalent. Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed).

Land Liaison Officer - Bury St Edmunds The Team & Focus of the Role Our Infrastructure Services team continue to go from strength to strength and as such, we have an exciting opportunity for a Land Liaison Officer to come and join our expanding team in Bury St Edmunds, working on Nationally Significant Infrastructure Projects across East Anglia. At Fisher German our customers and clients are at the heart of what we do. We have long standing relationships with many of our clients through the generations (some up to 80+ years). This is down to the trust they have in us to deliver what we say we will, on time. Working closely with internal and external stakeholders, you will be responsible in managing land access for contractors, being the primary point of contact for landowners and occupiers and ensuring that contractors are adhering to regulations regarding land. This is a permanent, full-time position (Mon-Fri), with our Bury St Edmunds being the base of operations with the main work being carried out on-site across East Anglia. In return, beyond your base salary you will be included in: A discretionary bonus scheme A generous holiday scheme which commences at 25 days with a sliding scale up to 30 days plus an additional day for your birthday, and additional days to cover the festive period! Enhanced maternity, paternity, adoption and shared parental leave An online money saving portal Death In Service cover, alongside access to an Employee Assistance Programme which includes health appoints for you and your family Volunteering Leave equating to 2 days per year (pro rata if you're part-time) Duties will include: Liaise with stakeholders regarding land matters. Ensure Contractors are aware of pre-entry notice provisions, that these are adhered to and manage agreement with landowners. Advising landowners on accommodation works (e.g. accesses, water supplies, fencing etc), construction matters and project requirements. Working closely with the wider project team. Follow up on requests from the landowners as needed. The successful candidate will have Previous experience in a Land/Agricultural Liaison role would be advantageous. IT skills and system awareness. Up to date knowledge of Agricultural and Rural affairs. Knowledge of land drainage matters would be beneficial. Strong Organisational, planning and problem-solving skills with strong attention to detail. Clear and professional communicator with strong written and verbal skills. Health & Safety knowledge would be beneficial. Full UK Driving License. Why Fisher German? We've been around for a while, but it doesn't mean we are behind the times! Across our office network we offer a hybrid working approach to help our colleagues design their working day to suit their diaries. Some days you might be in the office enjoying a collaborative team day, and other days might see you focussing on project work at home. Wherever you choose to work, you'll be part of a social and digitally connected workforce with the chance to get involved in a variety of activities, like sports events, pop-up bars, BBQs, CPD days, live leadership updates on Zoom, picnics in the park and lots more. What's not to love? We work hard but we also have lots of fun! If that sounds like something you would enjoy, then please get in touch. We have a history going back as far as 1830 but have been Fisher German since 2000. We operate UK wide advising and managing a range of client portfolios with national visibility across all the 12-property market sectors; agriculture, commercial, education, green energy & sustainability, healthcare, minerals & waste, public sector, residential, rural, telecoms, third sector and utilities and infrastructure. Bring Yourself to Work It's simple really, we are passionate about what we do, and we want you to be driven to succeed with us. For this to happen, you need to feel supported and included which is why we're proud to be an Equal Opportunities Employer. You can also apply for this role by clicking the Apply Button.

Land Liaison Officer - North Wales The Team & Focus of the Role Our Infrastructure Services team continue to go from strength to strength and as such, we have an exciting opportunity for a Land Liaison Officer to come and join our expanding team in North Wales. The candidate will need to withhold ALTE Level 4/5 in Welsh to be considered for this position. At Fisher German our customers and clients are at the heart of what we do. We have long standing relationships with many of our clients through the generations (some up to 80+ years). This is down to the trust they have in us to deliver what we say we will, on time. Working closely with internal and external stakeholders, you will be responsible in managing land access for contractors, being the primary point of contact for landowners and occupiers and ensuring that contractors are adhering to regulations regarding land. In return, beyond your base salary you will be included in: A discretionary bonus scheme A generous holiday scheme which commences at 25 days with a sliding scale up to 30 days plus your birthday off and two extra half days allocated for Christmas Eve & New Years Eve Enhanced maternity, paternity, adoption and shared parental leave An online money saving portal and access to a 24/7 mental health & wellbeing service. Volunteering Leave equating to 2 days per year (pro rata if you're part-time) Duties will include: Liaise with stakeholders regarding land matters. Ensure contractors are aware of pre-entry notice provisions, that these are adhered to and manage agreement with landowners. Arrange and undertake pre and post entry records of conditions of the land. Follow up on requests from the landowners as needed. Keeping landowners advised on accommodation works (e.g. accesses, water supplies, fencing etc), construction matters and project requirements. Working closely with the wider project team. The successful candidate will have ALTE Level 4/5 in Welsh Previous experience in a Land/Agricultural Liaison role would be advantageous Up to date and good knowledge of Agricultural and Rural affairs Knowledge of land drainage matters would be beneficial Great attention to detail Strong organisational, planning, and problem-solving skills Clear and professional communicator with both great written and verbal communication Health & Safety knowledge would be beneficial Have a full UK Driving License Why Fisher German? We've been around for a while, but it doesn't mean we are behind the times! Across our office network we offer a hybrid working approach to help our colleagues design their working day to suit their diaries. Some days you might be in the office enjoying a collaborative team day, and other days might see you focussing on project work at home. Wherever you choose to work, you'll be part of a social and digitally connected workforce with the chance to get involved in a variety of activities, like sports events, pop-up bars, BBQs, CPD days, live leadership updates on Zoom, picnics in the park and lots more. What's not to love? We work hard but we also have lots of fun! If that sounds like something you would enjoy, then please get in touch. We have a history going back as far as 1830 but have been Fisher German since 2000. We operate UK wide advising and managing a range of client portfolios with national visibility across all the 6-property market sectors; rural, commercial, development, residential, infrastructure services and sustainable energy. Bring Yourself to Work It's simple really, we are passionate about what we do, and we want you to be driven to succeed with us. For this to happen, you need to feel supported and included which is why we're proud to be an Equal Opportunities Employer. You can also apply for this role by clicking the Apply Button.

Temporary Scheme Manager/concierge Birmingham £15.00-£17.00 p/h X2 5 hour shifts per week Acting as a lone worker to provide day-to-day management of an independent living scheme(s) of mixed tenure for older persons. Managing risk, compliance and change (Health and Safety, Fire, Safeguarding etc.). Background Checks: Basic DBS, plus Social Media Check Main Duties and Responsibilities Undertake weekly well being calls to residents who opt into the service. Carry out and record a settling in visit with new residents. Attendance, where necessary, to Resident Meetings to engage with residents about where they live/building related issues and/or signposting to appropriate support Undertake and accurately record compliance checks at scheme on a weekly basis including Fire Risk and Fire Safety, ensuring all Fire Risk Actions are completed on time to a high standard and working closely and collaboratively with colleagues to achieve these. Ensure all areas of health and safety around the scheme are managed effectively, ensuring that schemes are safe and compliant with all regulatory and contractual requirements. Promote Fire Safety, Health and Safety to customers. Ensure GDPR compliance of all documentation/communication. To take responsibility for and monitor the day-to-day administration of the service, including housekeeping, ordering of supplies, notification of repairs and arrangements for replacements, as required. Ensure the scheme is a great place to live by conducting regular inspections and ensuring contractors meet customer needs and deliver against specification. To provide cover for absent Scheme Managers. Respond to complaints or breaches of agreements/leases. Support the process of successful assignment/purchase of properties to new occupants, including interviewing prospective buyers and liaison with estate agents/solicitors. Regular travel to Midland Heart's Head Office in Birmingham for training and meetings is required. Contract Management Oversee management of planned and unplanned programs of work; ensuring compliance and adherence to quality standards. To contribute to the effective contract management of designated contracts to ensure value for money and delivery of business and service objectives. Ensure regular contractual estate management inspections are undertaken and any breach of contracts are escalated accordingly with the relevant contractor and if appropriate, through the internal contract management escalation process. Ensure customers are aware of the specification of contracts and the outcome of the completed inspections. Formulate action plans with the relevant contractor where agreed specifications are breached. Participate in the management and procurement of environmental and maintenance contracts. Work with the procurement team to develop tenders for contracts where there are not suitable contractors in place to meet the needs of the scheme. Financial and Budget Management Ensure all capital expenditure requirements are delivered to timescale and remains within agreed budget levels. To monitor local spend at scheme throughout the financial year and to work with Managers and Governance Officers to review this at the financial year end of the scheme. Ensure compliance by raising purchase order numbers, prior to works being carried out, through relevant software. Ensure compliance with Midland Heart Policies and Procedures. To represent Midland Heart as Managing Agent at internal and external meetings in a professional manner. To take accurate minutes at meetings and circulate those to attendees in a timely manner. Build effective and constructive relationships with organisation staff and work effectively with other members of the Midland Heart support functions. Complete all mandatory training and any additional training relevant to your job role Day to Day supervision of a part-time Administrator

Job Title: Client Liaison Officer (Resident Liaison Officer) - Housing Services Location: Newham Rate: 300 per day Umbrella rate Term: Temp 3 months initially Are you a passionate advocate for residents? Do you thrive in dynamic environments where communication is key? Join our team as a Client Liaison Officer, where you will be at the heart of our housing refurbishment and investment programmes, ensuring that residents feel empowered and informed every step of the way! Key Responsibilities: Serve as the primary point of contact for residents during housing refurbishment and improvement works. Deliver clear communication on project timelines, access requirements, and potential disruptions. Conduct resident consultations, pre-start visits, drop-in sessions, and post-completion reviews. Support vulnerable residents by implementing necessary adjustments. Manage inquiries, complaints, and escalations, ensuring timely resolutions. Collaborate with project managers, surveyors, and contractors to enhance resident satisfaction and minimise access issues. Maintain accurate records and contribute to continuous service improvement initiatives. Experience: Proven experience in housing management, resident liaison, or customer service. Exceptional stakeholder management and communication skills. Confident in engaging with residents, even in challenging situations. Familiarity with refurbishment, planned maintenance, or capital works programmes. Proficient in Microsoft Office with the ability to produce clear reports. Educated to A-Level standard (or equivalent) with GCSE Maths and English. What's on Offer: Competitive day rate of 300. An opportunity to make a meaningful impact in local communities. A varied role across high-profile housing improvement projects. A collaborative work environment within a major London local authority. If you're ready to make a difference and drive resident satisfaction, we want to hear from you! Apply today and embark on a rewarding journey with us! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Senior Operations Manager - High Rise Re-clad Projects Gateshead based £90K - £100K + Car Allowance + Benefits We are working with a leading national regeneration contractor to recruit a Senior Operations Manager to join their highly successful team based in Gateshead. The Senior Operations Manager will oversee teams delivering a multiple high rise planned maintenance programs including cladding and roofing works. We are looking for candidates with comparable experience on high rise or high risk buildings working for a Main Contractor.This is a fantastic opportunity for an ambitious and driven Senior Operations Manager with a determined and motivated attitude. You will be instrumental in managing the contracts and leading a team of Project Managers, Site Manager's, Resident Liaison Officers, and subcontractors. Senior Operations Manager Key Skills/Requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as a Senior Operations Manager delivering multiple high rise or risk buildings Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and deliver Driving profitability of the contract to include pricing and delivering of extra works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract SMSTS & NVQ Level 7 or equivalent Senior Operations Manager Salary & Package You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive up to £100,000 + Car/Allowance + Benefits.

We are seeking professional, customer-focused individuals to join our team supporting a prestigious private aviation facility in Farnborough. Apply today to work as a Customer Service Liaison Officer! Contract Information: Location: Farnborough Rate of Pay: £15.51 per hour Shift Pattern: Monday to Friday Hours: 06:00am - 14:00pm / 10:00am - 18:00pm Your Time at Work As a Customer Service Liaison Officer you will be responsible for: - Delivering exceptional customer service in a high-end private aviation environment - Greeting and assisting VIP customers - Transporting Customers to/from accommodation locally - Booking accommodation/taxis for customers - Escorting customers within security restricted areas - Assisting with customer communication with the operations team - Alarm and CCTV monitoring - Incident report writing - Monitoring and responding to operational emails and visitor requests - Supporting emergency procedures and security incidents - Completing any other reasonable tasks that are required by the company / Line manager. Our Perfect Worker To be considered for employment with G4S in this role, you must be able to meet the following minimum requirements: - Unrestricted right to work full time in the UK for a minimum period of 12 months - Must be a UK resident for the last 3 years - Exceptional verbal and written English communication skills - A polished, professional, customer-focused approach - Previous customer service experience (aviation, corporate, concierge, front-of-house, or high-profile environments desirable) - Strong computer literacy and confidence using multiple systems - The ability to remain calm under pressure - Excellent personal presentation and professionalism - Flexibility to work ad hoc relief shifts - Full UK Driving Licence is essential - Must be able to pass the CRC check - Must be able to pass all required training - Have a five-year checkable employment history or be able to produce documentary evidence of any period of unemployment, self-employment, or full and part-time education during that period. - Be able to stand for long periods. Key Information and Benefits - Free car parking on site - Good links to public transport - Uniform provided - PPE provided - Full training provided - Opportunities for overtime Job ref: 1G4S (G565) G4S is a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. We prioritise accessibility, support, and opportunity for all employees. Join our diverse and empowering team today! About Staffline Staffline are working in Partnership with G4S, providing a recruitment solution for security roles. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.

Resident Liaison Officer (Planned & Regeneration) Temporary - 3 month contract Based in Basildon 16.50per hour As our Resident Liaison Officer, you will serve as the primary point of contact between residents, project stakeholders, and the construction team. The successful candidate will be responsible for fostering positive relationships with residents, addressing their concerns, and ensuring that their needs are met. Working to deliver the best quality service, you'll be responsible for a first-class liaison and administrative support to our project team in a professional and efficient manner. About You You will have experience as a Resident Liaison Officer or similar project administration experience with a main contractor working on SHDF projects. It would also be advantageous to have experience within a social housing environment. Experience of EasyBOP construction software would be beneficial but is not essential. You must live within reasonable distance and hold a clean full UK driving licence for a minimum of 12 months.

Property Manager An excellent opportunity for a proactive Property Manager with residential property management, tenancy management, resident liaison and housing compliance experience. If youve also worked in the following roles, wed also like to hear from you: Tenancy Officer, Housing Manager, Estate Manager, Private Rent Officer, Residential Lettings Manager SALARY: £34,800 to £40,295 per annum + B click apply for full job details

Tenant Liaison Officer Location: Buckinghamshire Salary: £30,000 per annum + £3,000 Car Allowance Contract: Full-Time Permanent Hours: Monday to Thursday: 8:00am 5:00pm Friday: 8:00am 4:30pm About Our Client Our client is a leading provider of residential retrofit, refurbishment, and decarbonisation solutions, delivering large-scale energy efficiency programmes across social housing, private residential, and mixed-tenure developments. With a strong portfolio of retrofit and sustainability projects, they are committed to improving the quality, comfort, and energy performance of homes while supporting communities through initiatives that reduce fuel poverty, lower carbon emissions, and contribute towards the UK's Net Zero targets. Due to continued growth, our client is seeking an experienced Tenant Liaison Officer to join their team in Buckinghamshire. Overview of the Role As a Tenant Liaison Officer, you will play a key role in managing the resident journey throughout planned refurbishment and retrofit projects. Acting as the main point of contact for residents, you will ensure clear communication, minimise disruption, and deliver an excellent customer experience before, during, and after works are completed. Working closely with site teams, clients, subcontractors, and local stakeholders, you will help ensure projects are delivered efficiently while maintaining high levels of resident satisfaction. Key Responsibilities Provide consultation and support to residents before, during, and after works are completed. Build positive relationships with residents to ensure an excellent customer experience throughout the project lifecycle. Identify vulnerable residents and any additional support requirements, ensuring appropriate measures are implemented. Maintain resident information securely in accordance with GDPR and data protection requirements. Respond promptly and professionally to resident enquiries, concerns, and complaints. Manage the resident engagement process in line with client and project requirements. Develop strong working relationships with residents, clients, subcontractors, site teams, community representatives, and customer care teams. Organise and attend resident consultation events, information sessions, and one-to-one meetings. Carry out resident inductions, including explaining the programme of works, conducting property condition surveys, and recording photographic evidence where required. Complete resident profiling to support effective project planning and communication. Coordinate access arrangements and schedule appointments with residents. Prepare and distribute resident communication packs for new projects. Support social value initiatives by identifying and participating in community engagement activities and local events. Skills & Experience Essential Minimum one year's experience in a customer-facing role within the construction, housing, property maintenance, refurbishment, or retrofit sector. Full UK Driving Licence. GCSEs (or equivalent) including English and Maths. Excellent organisational skills with the ability to manage a varied workload. Strong customer service and communication skills. Good understanding of construction site health and safety practices. Ability to build positive relationships with residents and stakeholders at all levels. Desirable Experience working within social housing, planned maintenance, refurbishment, or energy efficiency programmes. Knowledge of retrofit or decarbonisation projects. Experience supporting community engagement or social value initiatives. What's on Offer Competitive salary with car allowance. Enhanced pension contributions. Healthcare cash plan. Enhanced maternity benefits. Employee Assistance Programme. Ongoing training and continuous professional development opportunities. Excellent career progression within a growing organisation. Our client is an equal opportunities employer and welcomes applications from all suitably qualified candidates, regardless of age, disability, gender, race, religion or belief, sexual orientation, marital status, or any other protected characteristic.

Job Specification: Resident Liaison Officer (RLO) Location: Based in the Stevenage to Kings Cross are Contract Type: Long term Temporary (potential for perm) Rate: £17 - £22 per hour Fuel Allowance: Paid at 45p per mile The Opportunity An immediate opportunity is available for a proactive and experienced Resident Liaison Officer to join a temporary contract with Origin Housing . The role is focused on a variety of internal works, including a comprehensive Kitchen, Bathroom program. You will be responsible for managing resident communication and ensuring the smooth delivery of works across a broad geographic area. Due to the size of the patch, which spans from Stevenage to Kings Cross , this is a mobile role that requires daily travel. You will need to travel frequently to and from properties to engage directly with residents. Key Responsibilities Resident Communication: Serve as the primary point of contact for residents, visiting properties to provide updates and manage expectations regarding all aspects of the K&B programme. Logistics and Coordination: Work closely with the project management team and contractors to coordinate access, schedule works, and ensure timely completion with minimal disruption to residents. Issue Resolution: Proactively identify and resolve resident queries and concerns with a professional, compassionate, and solution-oriented approach. Documentation: Maintain detailed and accurate records of all resident interactions and project milestones, providing regular progress reports. Stakeholder Engagement: Act as a key link between residents, the project team, and the client, fostering positive relationships and ensuring project goals are met. Candidate Profile Experience: Proven experience as a Resident Liaison Officer, with a strong background in K&B or similar internal works projects. Flexibility & Mobility: A full UK driving license and your own vehicle are essential . You will receive a fuel allowance paid at 45p per mile . You must be comfortable with extensive daily travel covering a large area. Location: The ideal candidate will be based in the North London or Stevenage area to facilitate efficient travel across the patch. Interpersonal Skills: Exceptional communication skills and a friendly, empathetic demeanour are crucial for building trust and rapport with residents. Organisational Skills: The ability to manage multiple tasks and prioritise effectively in a dynamic, fast-paced environment. Salary & Benefits Rate: £17 - £22 per hour Fuel Allowance: Paid at 45p per mile Contract: Temporary until Christmas, with a strong possibility of extension

The company is a specialist fa ade and cladding contractor delivering design, supply, and installation services across the UK. With extensive experience in rainscreen cladding and recladding projects, they work with developers, contractors, and housing associations to deliver compliant, safe, and visually striking fa ade solutions. Their expertise lies particularly in fire safety remediation and large-scale recladding, ensuring projects meet strict building regulations and industry standards. Role Purpose The Site Manager will take responsibility for day-to-day delivery of recladding projects, ensuring that works are completed safely, on time, within budget, and to the highest quality standards. Acting as the key link between site teams, project management, and residents, the Site Manager will oversee subcontractors, manage health and safety, and maintain clear reporting on progress. Key Responsibilities Project Delivery Manages the daily running of recladding projects, ensuring programme milestones are achieved. Coordinates subcontractors and site operatives, maintaining quality workmanship. Oversees fa ade removal and installation processes, ensuring compliance with fire safety and building regulations. Health & Safety Maintains strict site health & safety standards, carrying out regular checks and toolbox talks. Ensures all works are carried out in line with CDM regulations and company policies. Communication & Reporting Provides regular updates to Project Managers, including progress reports, risks, and delays. Liaises with Resident Liaison Officers and tenants where projects are occupied, addressing concerns sensitively. Attends site meetings with stakeholders, representing the company professionally. Quality & Compliance Reviews technical drawings and ensures works on-site are carried out in line with specifications. Monitors installation of rainscreen systems and insulation to ensure compliance with building safety standards. Carries out snagging inspections and ensures handovers are delivered to the required standard. Required Skills & Experience Proven experience as a Site Manager in cladding, fa ade, or external envelope projects. Strong background in recladding / remediation projects, with knowledge of fire safety requirements. Excellent leadership and communication skills, with the ability to manage subcontractors effectively. Solid understanding of UK Building Regulations and health & safety requirements. Ability to read and interpret technical drawings and specifications. Desirable SMSTS (essential), CSCS (essential), First Aid (preferred). Experience working on occupied recladding projects, including liaison with residents. Knowledge of rainscreen cladding systems, SFS, insulation, and fire barriers. Package Day rate: Up to 300 per day (depending on experience). Initial contract basis, with potential for ongoing work on multiple recladding schemes. Based across sites in the North West and wider UK, with travel required depending on project location.