D365 CRM Consultant - Strategic Lead (Dynamics 365 CE) UK - London hybrid, £ up to £75k We re partnering with a leading organisation looking to appoint a D365 CRM Consultant to lead the strategy design and delivery of customer service solutions within a Microsoft ecosystem. This role sits at the heart of transformation activity, shaping how customer interaction platforms evolve and scale. The role You ll take ownership of the Dynamics 365 Customer Engagement (CE) Customer Service capability leading both strategy and hands-on delivery. Key areas include: Designing and implementing D365 Customer Service Workspace, Omnichannel and Contact Centre solutions Delivering Live Chat, Voice and digital channel integrations Driving Teams telephony integration within the CRM estate Translating business requirements into scalable, well-architected solutions Working closely with technical teams to integrate D365 with wider platforms Supporting user adoption through workshops, training and continuous improvement What we re looking for Strong experience as a D365 CE techno-functional consultant (Customer Service focus) Proven track record delivering Omnichannel solutions (chat, voice, digital) Hands-on with Power Platform (Power Apps, Power Automate, Dataverse) Experience integrating Teams Phone / telephony solutions Confident working with stakeholders and producing solution designs Understanding of ALM / DevOps practices Nice to have: Microsoft certifications (PL-200, PL-600, MB-230 etc.) Exposure to Azure, Power BI or Customer Insights Interest in AI / Copilot capabilities within D365 Why apply? This is a high-impact role where you ll shape roadmap, delivery and best practice across a critical CRM platform combining strategic input with hands-on solution design. If you re a D365 specialist ready to step into a strategic, delivery-led position , we d be keen to hear from you.
Jul 10, 2026
Full time
D365 CRM Consultant - Strategic Lead (Dynamics 365 CE) UK - London hybrid, £ up to £75k We re partnering with a leading organisation looking to appoint a D365 CRM Consultant to lead the strategy design and delivery of customer service solutions within a Microsoft ecosystem. This role sits at the heart of transformation activity, shaping how customer interaction platforms evolve and scale. The role You ll take ownership of the Dynamics 365 Customer Engagement (CE) Customer Service capability leading both strategy and hands-on delivery. Key areas include: Designing and implementing D365 Customer Service Workspace, Omnichannel and Contact Centre solutions Delivering Live Chat, Voice and digital channel integrations Driving Teams telephony integration within the CRM estate Translating business requirements into scalable, well-architected solutions Working closely with technical teams to integrate D365 with wider platforms Supporting user adoption through workshops, training and continuous improvement What we re looking for Strong experience as a D365 CE techno-functional consultant (Customer Service focus) Proven track record delivering Omnichannel solutions (chat, voice, digital) Hands-on with Power Platform (Power Apps, Power Automate, Dataverse) Experience integrating Teams Phone / telephony solutions Confident working with stakeholders and producing solution designs Understanding of ALM / DevOps practices Nice to have: Microsoft certifications (PL-200, PL-600, MB-230 etc.) Exposure to Azure, Power BI or Customer Insights Interest in AI / Copilot capabilities within D365 Why apply? This is a high-impact role where you ll shape roadmap, delivery and best practice across a critical CRM platform combining strategic input with hands-on solution design. If you re a D365 specialist ready to step into a strategic, delivery-led position , we d be keen to hear from you.
Microsoft Dynamics 365 CRM Technical Consultant (omni channel / contact centre / Customer service) Outside IR35 (Apply online only) per day Fully Remote 6 Months initial contract A large new Microsoft Dynamics 365 CRM project at a Microsoft Gold Partner requires a D365 CRM omnichannel technical consultant on an initial 6 month contract. If you are coming available and experienced with Microsoft dynamics 365 CRM Development (Customer service / contact centre), please apply. Skills Required: Proven Dynamics 365 Customer Service & Omnichannel expertise - Customer Service Workspace, case management, SLAs, unified routing, and digital channels (chat, email, voice). Strong Dynamics 365 CE development skills - hands-on C#/.NET plugins, JavaScript, customisations, integrations, and solution delivery. Power Platform experience - Power Apps and Power Automate Azure integration capability - experience with Azure Functions, Logic Apps, APIs, and integration design. Contact centre/telephony knowledge - understanding of agent capacity, work classification, routing models, and omnichannel customer engagement solutions. Key points: Greenfield long running project, 6-month extendable contract Outside IR35 Fully remote (London office, unlikely to need to attend more than once per 6 months) You may need to pass BPSS level during onboarding 2-4 week notice period to start If you are a skilled D365 CRM Technical Consultant and want to work Outside IR35, Fully Remote (UK based and clearable to BPSS security level) please apply.
Jul 07, 2026
Contractor
Microsoft Dynamics 365 CRM Technical Consultant (omni channel / contact centre / Customer service) Outside IR35 (Apply online only) per day Fully Remote 6 Months initial contract A large new Microsoft Dynamics 365 CRM project at a Microsoft Gold Partner requires a D365 CRM omnichannel technical consultant on an initial 6 month contract. If you are coming available and experienced with Microsoft dynamics 365 CRM Development (Customer service / contact centre), please apply. Skills Required: Proven Dynamics 365 Customer Service & Omnichannel expertise - Customer Service Workspace, case management, SLAs, unified routing, and digital channels (chat, email, voice). Strong Dynamics 365 CE development skills - hands-on C#/.NET plugins, JavaScript, customisations, integrations, and solution delivery. Power Platform experience - Power Apps and Power Automate Azure integration capability - experience with Azure Functions, Logic Apps, APIs, and integration design. Contact centre/telephony knowledge - understanding of agent capacity, work classification, routing models, and omnichannel customer engagement solutions. Key points: Greenfield long running project, 6-month extendable contract Outside IR35 Fully remote (London office, unlikely to need to attend more than once per 6 months) You may need to pass BPSS level during onboarding 2-4 week notice period to start If you are a skilled D365 CRM Technical Consultant and want to work Outside IR35, Fully Remote (UK based and clearable to BPSS security level) please apply.
Would you like to work in a forward-looking, agile, innovative, faith-based charity? One where you can bring your current skills and experience and develop your career through our global training partner. From its humble beginnings, ICC has become a trusted advocate and innovative leader in providing compassionate care for children with disabilities. For over 30 years, thousands of vulnerable children s lives have been transformed by the essential services we provide. Within China s ever-changing social landscape, ICC s nurturing care is modelling a new standard of support and empowerment for children with disabilities. Our dedicated team of therapists, special educators, social workers, vocational trainers and medical staff work tirelessly to help children live with hope, dignity and opportunity. Main purpose of the role As our Fundraising Manager, you will be responsible for the development and delivery of our fundraising strategy, working closely with the Executive Director, the Finance Team, the Insight Fundraising Officer and the Trust and Foundations consultants. The Fundraising Manager will develop existing income streams and strengthen stakeholder and supporter engagement. As Fundraising Manager, you ll work closely with other global team members to review and implement our fundraising strategy in line with our strategic goals. Main Responsibilities: Play a leading role in the development and delivery of ICC s fundraising strategy and the success of direct marketing, telemarketing and online campaigns to generate cash, regular giving and Gift Aid. Plan, research and implement all aspects of direct marketing aimed at acquiring and retaining new and existing supporters. Establish a robust donor stewardship strategy, building strong relationships with existing and potential donors and increasing donor retention and engagement Lead on the cultivation and stewardship of partnerships with churches. To manage the direction and relationship with our Trust and Foundation consultants by collaborating in the research, writing and submitting targeted Trust applications and report on grants awarded. Work with the team to support the legacy giving strategy, to maximise long-term income. To have oversight of the in-house CRM database (Microsoft D365). Work with the team to develop competency in the effective use of our CRM database as part of our donor stewardship and reporting structure. To assist and promote ICCs presence at fundraising and other events. Manage the ongoing development and implementation of a regular giving strategy and donor care to reduce attrition rates. Regularly monitor and evaluate direct marketing campaigns, Trust fundraising, recurring giving and legacy fundraising, provide results and feed the learning back into the organisation. To keep abreast of key issues and best practices within the direct marketing/fundraising sector. Ensure fundraising practices comply with GDPR, the Data Protection Act and the Code of Fundraising Practice. Undertake additional duties as requested. Line manage the Insight Fundraising Officer and lead our Trusts and Foundations partner. Fundraising Campaigns and Events Plan, coordinate, and manage our annual fundraising event. Support the Executive Director on other events. Project manage our newsletter and appeal campaigns. Safeguarding Statement International China Concern is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults in all our programmes and operations. We expect all staff, volunteers, and partners to uphold this commitment and adhere to our safeguarding policies and procedures. All staff play a critical role in ensuring that safeguarding is embedded within the organisation. This includes promoting a culture of safety, ensuring child protection risks are identified and mitigated, and supporting staff and partners to uphold safeguarding standards. Pre-employment checks will be conducted in line with safer recruitment practices, including criminal record checks, reference verification, and assessment of suitability to work with children. The successful candidate will be required to complete safeguarding training and demonstrate a strong understanding of child protection principles, particularly in international and cross-cultural contexts. We operate a zero-tolerance approach to abuse and exploitation. Safeguarding is everyone s responsibility, and we are committed to continuous learning and improvement to ensure the safety and wellbeing of every child we serve. We together are: Filled with FAITH, Moved with a heart of COMPASSION, Connected by a Spirit of COLLABORATION, Leading through INNOVATION, Serving with PROFESSIONALISM Our preference is for a full-time candidate working remotely. However, we are willing to consider applications from exceptional candidates who would only be interested in working part-time or as part of a job share. For the full person spec and job description, please refer to the attachment below.
Oct 06, 2025
Full time
Would you like to work in a forward-looking, agile, innovative, faith-based charity? One where you can bring your current skills and experience and develop your career through our global training partner. From its humble beginnings, ICC has become a trusted advocate and innovative leader in providing compassionate care for children with disabilities. For over 30 years, thousands of vulnerable children s lives have been transformed by the essential services we provide. Within China s ever-changing social landscape, ICC s nurturing care is modelling a new standard of support and empowerment for children with disabilities. Our dedicated team of therapists, special educators, social workers, vocational trainers and medical staff work tirelessly to help children live with hope, dignity and opportunity. Main purpose of the role As our Fundraising Manager, you will be responsible for the development and delivery of our fundraising strategy, working closely with the Executive Director, the Finance Team, the Insight Fundraising Officer and the Trust and Foundations consultants. The Fundraising Manager will develop existing income streams and strengthen stakeholder and supporter engagement. As Fundraising Manager, you ll work closely with other global team members to review and implement our fundraising strategy in line with our strategic goals. Main Responsibilities: Play a leading role in the development and delivery of ICC s fundraising strategy and the success of direct marketing, telemarketing and online campaigns to generate cash, regular giving and Gift Aid. Plan, research and implement all aspects of direct marketing aimed at acquiring and retaining new and existing supporters. Establish a robust donor stewardship strategy, building strong relationships with existing and potential donors and increasing donor retention and engagement Lead on the cultivation and stewardship of partnerships with churches. To manage the direction and relationship with our Trust and Foundation consultants by collaborating in the research, writing and submitting targeted Trust applications and report on grants awarded. Work with the team to support the legacy giving strategy, to maximise long-term income. To have oversight of the in-house CRM database (Microsoft D365). Work with the team to develop competency in the effective use of our CRM database as part of our donor stewardship and reporting structure. To assist and promote ICCs presence at fundraising and other events. Manage the ongoing development and implementation of a regular giving strategy and donor care to reduce attrition rates. Regularly monitor and evaluate direct marketing campaigns, Trust fundraising, recurring giving and legacy fundraising, provide results and feed the learning back into the organisation. To keep abreast of key issues and best practices within the direct marketing/fundraising sector. Ensure fundraising practices comply with GDPR, the Data Protection Act and the Code of Fundraising Practice. Undertake additional duties as requested. Line manage the Insight Fundraising Officer and lead our Trusts and Foundations partner. Fundraising Campaigns and Events Plan, coordinate, and manage our annual fundraising event. Support the Executive Director on other events. Project manage our newsletter and appeal campaigns. Safeguarding Statement International China Concern is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults in all our programmes and operations. We expect all staff, volunteers, and partners to uphold this commitment and adhere to our safeguarding policies and procedures. All staff play a critical role in ensuring that safeguarding is embedded within the organisation. This includes promoting a culture of safety, ensuring child protection risks are identified and mitigated, and supporting staff and partners to uphold safeguarding standards. Pre-employment checks will be conducted in line with safer recruitment practices, including criminal record checks, reference verification, and assessment of suitability to work with children. The successful candidate will be required to complete safeguarding training and demonstrate a strong understanding of child protection principles, particularly in international and cross-cultural contexts. We operate a zero-tolerance approach to abuse and exploitation. Safeguarding is everyone s responsibility, and we are committed to continuous learning and improvement to ensure the safety and wellbeing of every child we serve. We together are: Filled with FAITH, Moved with a heart of COMPASSION, Connected by a Spirit of COLLABORATION, Leading through INNOVATION, Serving with PROFESSIONALISM Our preference is for a full-time candidate working remotely. However, we are willing to consider applications from exceptional candidates who would only be interested in working part-time or as part of a job share. For the full person spec and job description, please refer to the attachment below.
Role and Responsibilities Analyse business requirements and translate them into clear technical/functional specifications that can be understood by stakeholders or used by developers Conduct business analysis to identify the best CRM solutions, whether existing or new, aligned with best practices Provide hands-on technical and functional support to CRM users, managing their requests and troubleshooting issues as they arise Test and assess cases, ensuring solutions meet requirements and quality standards Collaborate closely with developers to oversee deliverables, project progress, and adherence to specifications Occasionally assist IT with Dynamics 365 CRM configuration based on agreed specification Experience/Skills Ideally, a graduate in Computer Science, Business Analytics, or a related field Proven functional knowledge of Microsoft Dynamics 365 Customer Engagement, with some exposure to development or configuration Ability to interpret data, troubleshoot issues, and understand relational databases Experience with AI data models, including training models for error detection/correction, is a plus Strong skills in translating business requirements into practical solutions and documenting processes Experience working through full project lifecycles preferred An analytical mindset with strong attention to detail, excellent verbal and written communication skills Ability to prioritise workload and meet deadlines independently Proficient in Microsoft Office Suite Benefits Starting Salary - 50k- 57k (dependent on experience). Excellent progression opportunities. Life assurance, enhanced pension contribution & much more!
Oct 03, 2025
Full time
Role and Responsibilities Analyse business requirements and translate them into clear technical/functional specifications that can be understood by stakeholders or used by developers Conduct business analysis to identify the best CRM solutions, whether existing or new, aligned with best practices Provide hands-on technical and functional support to CRM users, managing their requests and troubleshooting issues as they arise Test and assess cases, ensuring solutions meet requirements and quality standards Collaborate closely with developers to oversee deliverables, project progress, and adherence to specifications Occasionally assist IT with Dynamics 365 CRM configuration based on agreed specification Experience/Skills Ideally, a graduate in Computer Science, Business Analytics, or a related field Proven functional knowledge of Microsoft Dynamics 365 Customer Engagement, with some exposure to development or configuration Ability to interpret data, troubleshoot issues, and understand relational databases Experience with AI data models, including training models for error detection/correction, is a plus Strong skills in translating business requirements into practical solutions and documenting processes Experience working through full project lifecycles preferred An analytical mindset with strong attention to detail, excellent verbal and written communication skills Ability to prioritise workload and meet deadlines independently Proficient in Microsoft Office Suite Benefits Starting Salary - 50k- 57k (dependent on experience). Excellent progression opportunities. Life assurance, enhanced pension contribution & much more!
Role and Responsibilities Analyse business requirements and translate them into clear technical/functional specifications that can be understood by stakeholders or used by developers Conduct business analysis to identify the best CRM solutions, whether existing or new, aligned with best practices Provide hands-on technical and functional support to CRM users, managing their requests and troubleshooting issues as they arise Test and assess cases, ensuring solutions meet requirements and quality standards Collaborate closely with developers to oversee deliverables, project progress, and adherence to specifications Occasionally assist IT with Dynamics 365 CRM configuration based on agreed specification Experience/Skills Ideally, a graduate in Computer Science, Business Analytics, or a related field Proven functional knowledge of Microsoft Dynamics 365 Customer Engagement, with some exposure to development or configuration Ability to interpret data, troubleshoot issues, and understand relational databases Experience with AI data models, including training models for error detection/correction, is a plus Strong skills in translating business requirements into practical solutions and documenting processes Experience working through full project lifecycles preferred An analytical mindset with strong attention to detail, excellent verbal and written communication skills Ability to prioritise workload and meet deadlines independently Proficient in Microsoft Office Suite Benefits Starting Salary - £50k-£57k (dependent on experience). Excellent progression opportunities. Life assurance, enhanced pension contribution & much more!
Oct 03, 2025
Full time
Role and Responsibilities Analyse business requirements and translate them into clear technical/functional specifications that can be understood by stakeholders or used by developers Conduct business analysis to identify the best CRM solutions, whether existing or new, aligned with best practices Provide hands-on technical and functional support to CRM users, managing their requests and troubleshooting issues as they arise Test and assess cases, ensuring solutions meet requirements and quality standards Collaborate closely with developers to oversee deliverables, project progress, and adherence to specifications Occasionally assist IT with Dynamics 365 CRM configuration based on agreed specification Experience/Skills Ideally, a graduate in Computer Science, Business Analytics, or a related field Proven functional knowledge of Microsoft Dynamics 365 Customer Engagement, with some exposure to development or configuration Ability to interpret data, troubleshoot issues, and understand relational databases Experience with AI data models, including training models for error detection/correction, is a plus Strong skills in translating business requirements into practical solutions and documenting processes Experience working through full project lifecycles preferred An analytical mindset with strong attention to detail, excellent verbal and written communication skills Ability to prioritise workload and meet deadlines independently Proficient in Microsoft Office Suite Benefits Starting Salary - £50k-£57k (dependent on experience). Excellent progression opportunities. Life assurance, enhanced pension contribution & much more!
Dynamics 365 CE Developer - Burton Upon TrentHybrid workingSalary up to £60,000Dynamics 365 CE Developer required for a leading client in Burton Upon Trent to design, develop, and implement solutions within the Dynamics 365 Customer Engagement (CE) platform. The role includes customising entities, plugins, workflows, and integrations to enhance CRM operations and meet business needs. Responsibilities also involve collaborating with cross-functional teams and ensuring alignment with industry best practices. Strong Microsoft technology skills, CRM development experience, and the ability to analyse complex requirements are essential. The developer is expected to stay current with Dynamics 365 CE advancements to maintain system performance and data integrity.Key skills and responsibilities, Design, develop, and customize Dynamics 365 Customer Engagement (CE) solutions, including plugins, workflows, and integrations to meet business requirements. Collaborate with analysts to gather and document detailed technical specifications. Develop and deploy Power Platform solutions, encompassing Power Apps, Power Automate, and Power BI. Optimize system performance and ensure seamless integration with external systems and services. Troubleshoot and resolve technical issues promptly to minimize downtime and maintain optimal system efficiency. Partner with cross-functional teams to ensure timely and successful project delivery. Maintain current knowledge of Dynamics 365 CE and related technologies. Conduct thorough solution testing and support user acceptance testing in collaboration with the business stakeholders. Provide in-depth expertise on D365 CE modules to deliver comprehensive technology solutions. Facilitate workshops and training sessions for stakeholders to enhance understanding of D365 CE functionalities. Demonstrate a strong command of Microsoft technologies such as C#, .NET, SQL Server, and Azure for the effective development, integration, and customization of Dynamics 365 CE solutions. Possess experience in developing custom plugins using C# within the Dynamics 365 CE environment. Exhibit excellent communication skills, both verbal and written, to effectively engage with stakeholders, analysts, and consultants, ensuring clear articulation of technical concepts and requirements. Collaboration skills are essential for seamless teamwork across various functions. Maintain a solid foundation in CRM concepts, especially regarding Dynamics 365 CE customization, configuration, and SDK. Proficiency with client-side scripting languages like JavaScript and familiarity with web frameworks such as React or Angular is advantageous. Stay abreast of new, deprecated, and upcoming features in Dynamics 365 as detailed in the product roadmap. Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration.Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers!Crimson is acting as an employment agency regarding this vacancy
Oct 02, 2025
Full time
Dynamics 365 CE Developer - Burton Upon TrentHybrid workingSalary up to £60,000Dynamics 365 CE Developer required for a leading client in Burton Upon Trent to design, develop, and implement solutions within the Dynamics 365 Customer Engagement (CE) platform. The role includes customising entities, plugins, workflows, and integrations to enhance CRM operations and meet business needs. Responsibilities also involve collaborating with cross-functional teams and ensuring alignment with industry best practices. Strong Microsoft technology skills, CRM development experience, and the ability to analyse complex requirements are essential. The developer is expected to stay current with Dynamics 365 CE advancements to maintain system performance and data integrity.Key skills and responsibilities, Design, develop, and customize Dynamics 365 Customer Engagement (CE) solutions, including plugins, workflows, and integrations to meet business requirements. Collaborate with analysts to gather and document detailed technical specifications. Develop and deploy Power Platform solutions, encompassing Power Apps, Power Automate, and Power BI. Optimize system performance and ensure seamless integration with external systems and services. Troubleshoot and resolve technical issues promptly to minimize downtime and maintain optimal system efficiency. Partner with cross-functional teams to ensure timely and successful project delivery. Maintain current knowledge of Dynamics 365 CE and related technologies. Conduct thorough solution testing and support user acceptance testing in collaboration with the business stakeholders. Provide in-depth expertise on D365 CE modules to deliver comprehensive technology solutions. Facilitate workshops and training sessions for stakeholders to enhance understanding of D365 CE functionalities. Demonstrate a strong command of Microsoft technologies such as C#, .NET, SQL Server, and Azure for the effective development, integration, and customization of Dynamics 365 CE solutions. Possess experience in developing custom plugins using C# within the Dynamics 365 CE environment. Exhibit excellent communication skills, both verbal and written, to effectively engage with stakeholders, analysts, and consultants, ensuring clear articulation of technical concepts and requirements. Collaboration skills are essential for seamless teamwork across various functions. Maintain a solid foundation in CRM concepts, especially regarding Dynamics 365 CE customization, configuration, and SDK. Proficiency with client-side scripting languages like JavaScript and familiarity with web frameworks such as React or Angular is advantageous. Stay abreast of new, deprecated, and upcoming features in Dynamics 365 as detailed in the product roadmap. Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration.Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers!Crimson is acting as an employment agency regarding this vacancy
