17 jobs found

Tenant Liaison Officer Pay : 14.13 per hour, 37 hours per week, Mon-Fri Location: Raunds. NN9 6GR, Office based. Opus People Solutions are recruiting on behalf of North Northamptonshire Council for a Tenant Liaison Officer to join their Assets Management services to carry out Reception duties and maintain excellent customer service. We are looking for a detail focused individual with a proactive attitude who has experience and knowledge of routine office/reception procedures and ability to deal with confidential and sensitive information. This is a great varied role for someone who enjoys working with multiple stakeholders. Your typical duties in this role will be: Meeting and greeting visitors, assisting with queries and directing to the appropriate area of the building Liaising with NNC colleagues/internal tenants regarding meeting and catering bookings Liaising with other tenants and organisations in the building regarding their visitors/meetings and any events they are running Arranging and conducting viewings of the Business Centre; completing building inductions for new tenants - organising fobs and keys for units; verifying identification, completing trade references and credit checks for potential new tenants; liaising with I.T. support company for new tenants set ups Answering the telephone and general enquiries Completing general administration tasks using Word & Excel as required as well as input of data on bespoke system, photocopying, sending and management of post Liaising with contractors, raising of purchase orders, processing of invoices Assisting with opening and closing the centre to include alarm control Other duties reasonably requested. If you are currently looking for your next role and consider yourself a great candidate for this position, please apply now as we are looking for an ASAP start!

Resident Liaison Officer Covering Luton, St Albans & Cambridge Permanent 32K + 4,560 car allowance Overview: We are currently seeking an experienced Resident Liaison Officer to join a busy team covering Luton, St Albans & Cambridge This role will focus on kitchen and bathroom refurbishment projects within occupied properties, acting as the key point of contact between residents, contractors, and the wider project team. This is an ongoing temporary role with strong potential to become permanent. Key Responsibilities: Act as the primary point of contact for residents during kitchen and bathroom works Build and maintain positive relationships with residents, ensuring clear communication throughout project delivery Conduct pre-start visits to explain works, timelines, and address any concerns Manage resident expectations and handle queries or complaints in a professional and timely manner Provide regular updates to residents regarding progress, delays, or changes Liaise closely with site teams, contractors, and project managers to ensure smooth delivery of works Maintain accurate records of resident interactions and project updates Support vulnerable residents and ensure any specific needs are identified and addressed Ensure high levels of customer satisfaction are achieved at all times Requirements: Proven experience as a Resident Liaison Officer, ideally within kitchen and bathroom refurbishment projects Strong communication and interpersonal skills Ability to manage difficult situations and resolve complaints effectively Highly organised with good administrative skills Full UK driving licence and access to own vehicle (essential) Ability to travel between sites as required Desirable: Experience working within social housing or planned maintenance environments Knowledge of health and safety practices within construction

Annual salary: up to £30,000.00 Customer Liaison Officer Location: Evesham Contract: Full Time Permanent. Salary up to £30,000per annum, plus, company van & fuel card. 42.5 hours per week (8-5 Monday - Friday) Mears Group is mobilising a new long-term social housing repairs and maintenance partnership across the wider Midlands region. Delivering housing repairs and maintenance services across a geographically diverse social housing portfolio covering market towns, rural communities and urban locations, the contract will include responsive repairs, planned maintenance and property services with a strong focus on customer service, quality and community investment. We are now recruiting experienced Customer Liaison Officers across South Worcestershire, North Gloucestershire, and surrounding areas to support the mobilisation and ongoing delivery of the contract. About the Role: We are seeking a Customer Liaison Officer to join our team. You will be working in our social housing team, providing a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community. A Customer Liaison Officer within ourEveshambranch you will positively represent Mears, working closely with the contract operational team and customers daily. Provide front facing support and advice as required and delivering proactive communication throughout the works life cycle. Putting the customer at the heart of everything we do; ensuring we meet the needs of the business, our clients, and our customers. Key Responsibilities: Deliver a front-line professional service to all customers, ensuring a positive experience Coordinate and manage customer-related operational tasks and communications Attend customer appointments promptly and to required standards Support the Group Customer Success Manager with operational needs Build and maintain positive relationships between Mears and customers, ensuring effective follow-up Assist with social value initiatives and customer engagement across all channels Help resolve front-line complaints and queries in collaboration with the Customer Service Centre Champion social value, internal communications, and the red thread approach Engage customers positively, involve them in service delivery, and manage expectations Communicate accurate and timely information to customers and operational teams in clear terms Ensure customer feedback is acknowledged and shared with operational teams to improve service Support delivery of customer-focused training to operational teams Represent Mears professionally as a brand ambassador Adhere to all relevant policies, processes, and procedures Recognise and escalate safeguarding concerns appropriately Provide basic guidance on tenancy conditions, lease agreements, and resident responsibilities Communicate key safety messages and promote compliance with fire safety regulations Participate in or coordinate regular estate and property inspections Work with local authorities, contractors, and support services to resolve complex resident issues Assist with complaint investigations and ensure thorough documentation Organise and facilitate resident engagement events, forums, and site briefings Support residents in accessing digital services and inclusive communication Gather resident feedback and satisfaction data to inform service improvements Identify and support residents with additional needs, referring to appropriate services where necessary Role Criteria Good customer service skills Experience in handling complaints and resolving queries Clear written and verbal communication skills Professional telephone manner Experience in community engagement, social value, or resident involvement IT literate and confident using digital systems Effective problem-solving skills Ability to work independently or as part of a team Understanding of tenancy enforcement procedures and anti-social behaviour protocols Awareness of safeguarding principles and how to escalate concerns Ability to manage sensitive conversations with empathy and discretion Experience working with diverse communities and promoting equality and inclusion Knowledge of housing legislation and local authority procedures Ability to take accurate meeting minutes and produce clear written records Benefits we can offer you 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies Company Van, Fuel Card and Uniform All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Joe Monger () If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better under

A Housing Association in the Gloucestershire area is seeking an experienced Leasehold Officer to join their team on a temporary basis. This is an excellent opportunity for a housing professional with a strong background in leasehold management, shared ownership, right to buy and income recovery to make an immediate impact within a customer-focused organisation. Key Responsibilities of a Leasehold Officer: Manage a portfolio of leasehold, shared ownership, right to buy and commercial premises cases, ensuring compliance with relevant legislation and policies. Process Right to Buy and Shared Ownership transactions from application through to completion, ensuring statutory timescales are met. Administer service charges, income collection and arrears management processes to maximise revenue and minimise debt. Manage commercial premises, including rent collection, lease compliance, renewals and tenant liaison. Work closely with legal representatives and internal stakeholders on property transactions, lease variations, easements, lender consents and related matters. Undertake Anti-Money Laundering (AML) and fraud prevention checks in line with regulatory requirements. Respond to customer enquiries and provide a high-quality service to leaseholders, shared owners and commercial tenants. Conduct home visits, site inspections and customer meetings as required. Support budget monitoring, reporting and service improvement initiatives. Essential Requirements of a Leasehold Officer: Substantial experience within a Leasehold Officer or Leasehold Management role. Strong knowledge of leasehold legislation, Right to Buy and Shared Ownership processes. Experience managing service charges, income collection and arrears recovery. Understanding of commercial lease management principles. Knowledge of Anti-Money Laundering (AML), fraud prevention and safeguarding responsibilities. Excellent communication, stakeholder management and problem-solving skills. Housing qualification at Level 3 or above (or equivalent professional qualification) desirable. What's on Offer: Temporary contract with immediate start available. Hybrid working arrangement. Opportunity to join a well-established Housing Association and contribute to the delivery of high-quality leasehold services. Competitive hourly rate dependent on experience. If this Leasehold Officer role is of interest, please apply or contact (url removed)

Land Liaison Officer - Bury St Edmunds The Team & Focus of the Role Our Infrastructure Services team continue to go from strength to strength and as such, we have an exciting opportunity for a Land Liaison Officer to come and join our expanding team in Bury St Edmunds, working on Nationally Significant Infrastructure Projects across East Anglia. At Fisher German our customers and clients are at the heart of what we do. We have long standing relationships with many of our clients through the generations (some up to 80+ years). This is down to the trust they have in us to deliver what we say we will, on time. Working closely with internal and external stakeholders, you will be responsible in managing land access for contractors, being the primary point of contact for landowners and occupiers and ensuring that contractors are adhering to regulations regarding land. This is a permanent, full-time position (Mon-Fri), with our Bury St Edmunds being the base of operations with the main work being carried out on-site across East Anglia. In return, beyond your base salary you will be included in: A discretionary bonus scheme A generous holiday scheme which commences at 25 days with a sliding scale up to 30 days plus an additional day for your birthday, and additional days to cover the festive period! Enhanced maternity, paternity, adoption and shared parental leave An online money saving portal Death In Service cover, alongside access to an Employee Assistance Programme which includes health appoints for you and your family Volunteering Leave equating to 2 days per year (pro rata if you're part-time) Duties will include: Liaise with stakeholders regarding land matters. Ensure Contractors are aware of pre-entry notice provisions, that these are adhered to and manage agreement with landowners. Advising landowners on accommodation works (e.g. accesses, water supplies, fencing etc), construction matters and project requirements. Working closely with the wider project team. Follow up on requests from the landowners as needed. The successful candidate will have Previous experience in a Land/Agricultural Liaison role would be advantageous. IT skills and system awareness. Up to date knowledge of Agricultural and Rural affairs. Knowledge of land drainage matters would be beneficial. Strong Organisational, planning and problem-solving skills with strong attention to detail. Clear and professional communicator with strong written and verbal skills. Health & Safety knowledge would be beneficial. Full UK Driving License. Why Fisher German? We've been around for a while, but it doesn't mean we are behind the times! Across our office network we offer a hybrid working approach to help our colleagues design their working day to suit their diaries. Some days you might be in the office enjoying a collaborative team day, and other days might see you focussing on project work at home. Wherever you choose to work, you'll be part of a social and digitally connected workforce with the chance to get involved in a variety of activities, like sports events, pop-up bars, BBQs, CPD days, live leadership updates on Zoom, picnics in the park and lots more. What's not to love? We work hard but we also have lots of fun! If that sounds like something you would enjoy, then please get in touch. We have a history going back as far as 1830 but have been Fisher German since 2000. We operate UK wide advising and managing a range of client portfolios with national visibility across all the 12-property market sectors; agriculture, commercial, education, green energy & sustainability, healthcare, minerals & waste, public sector, residential, rural, telecoms, third sector and utilities and infrastructure. Bring Yourself to Work It's simple really, we are passionate about what we do, and we want you to be driven to succeed with us. For this to happen, you need to feel supported and included which is why we're proud to be an Equal Opportunities Employer. You can also apply for this role by clicking the Apply Button.

Land Liaison Officer - North Wales The Team & Focus of the Role Our Infrastructure Services team continue to go from strength to strength and as such, we have an exciting opportunity for a Land Liaison Officer to come and join our expanding team in North Wales. The candidate will need to withhold ALTE Level 4/5 in Welsh to be considered for this position. At Fisher German our customers and clients are at the heart of what we do. We have long standing relationships with many of our clients through the generations (some up to 80+ years). This is down to the trust they have in us to deliver what we say we will, on time. Working closely with internal and external stakeholders, you will be responsible in managing land access for contractors, being the primary point of contact for landowners and occupiers and ensuring that contractors are adhering to regulations regarding land. In return, beyond your base salary you will be included in: A discretionary bonus scheme A generous holiday scheme which commences at 25 days with a sliding scale up to 30 days plus your birthday off and two extra half days allocated for Christmas Eve & New Years Eve Enhanced maternity, paternity, adoption and shared parental leave An online money saving portal and access to a 24/7 mental health & wellbeing service. Volunteering Leave equating to 2 days per year (pro rata if you're part-time) Duties will include: Liaise with stakeholders regarding land matters. Ensure contractors are aware of pre-entry notice provisions, that these are adhered to and manage agreement with landowners. Arrange and undertake pre and post entry records of conditions of the land. Follow up on requests from the landowners as needed. Keeping landowners advised on accommodation works (e.g. accesses, water supplies, fencing etc), construction matters and project requirements. Working closely with the wider project team. The successful candidate will have ALTE Level 4/5 in Welsh Previous experience in a Land/Agricultural Liaison role would be advantageous Up to date and good knowledge of Agricultural and Rural affairs Knowledge of land drainage matters would be beneficial Great attention to detail Strong organisational, planning, and problem-solving skills Clear and professional communicator with both great written and verbal communication Health & Safety knowledge would be beneficial Have a full UK Driving License Why Fisher German? We've been around for a while, but it doesn't mean we are behind the times! Across our office network we offer a hybrid working approach to help our colleagues design their working day to suit their diaries. Some days you might be in the office enjoying a collaborative team day, and other days might see you focussing on project work at home. Wherever you choose to work, you'll be part of a social and digitally connected workforce with the chance to get involved in a variety of activities, like sports events, pop-up bars, BBQs, CPD days, live leadership updates on Zoom, picnics in the park and lots more. What's not to love? We work hard but we also have lots of fun! If that sounds like something you would enjoy, then please get in touch. We have a history going back as far as 1830 but have been Fisher German since 2000. We operate UK wide advising and managing a range of client portfolios with national visibility across all the 6-property market sectors; rural, commercial, development, residential, infrastructure services and sustainable energy. Bring Yourself to Work It's simple really, we are passionate about what we do, and we want you to be driven to succeed with us. For this to happen, you need to feel supported and included which is why we're proud to be an Equal Opportunities Employer. You can also apply for this role by clicking the Apply Button.

Customer Liaison Officer Location: Wellingborough Salary: £26,992.16 per annum Vacancy Type: Permanent Hours: 37.5 hours per week, Monday to Friday plus 1 in 6 Saturdays (8.30am - 12.30pm) Closing date for Applications Friday 10th July 2026. Vizion Network is a forward-thinking organisation dedicated to fostering a positive and inclusive workplace culture. Located in Hull and Wellingborough, we pride ourselves on our commitment to employee development, wellbeing, and innovation. Our mission is to attract, develop, and retain exceptional talent by fostering a diverse, inclusive, and respectful workplace where every employee feels valued, respected, and empowered. We champion equity, recognising that our strength lies in the unique backgrounds, perspectives, and talents of our people. Through transparent practices, continuous development, and meaningful engagement, we strive to create an environment where all employees can thrive and contribute to our shared success. Purpose The administration and resolution of Expressions of Dissatisfaction emanating from motor claims relating to vehicle accidental damage. Working as part of the Customer Support Team to deliver the highest possible standards of customer service, with the ability to follow individual brand/client requirements and directives, and service level agreements and performance targets are achieved. Role Profile Act as a first level point of contact for customers, clients, repair network members, suppliers and partners. Receive incoming calls/emails and act promptly, dealing with all enquiries or actions in a professional manner. Process and resolve expressions of dissatisfaction within FCA guidelines and internal/external SLAs. Ensure the accurate and detailed recording of all information utilising the company's management systems so as to provide comprehensive audit trails. Highlight to line manager any potential process improvements across departments and the network to reduce the level of EODs. Communicate with all internal departments as required for the resolution of an EOD. Through continuous improvement, identify potential company training requirements which would assist in the reduction of repeat failures. All Pending and In Progress EODs to be reviewed as first task each day To meet agreed targets. Manage your daily workload to ensure efficiency is maintained. The completion of other duties as required from time to time by the Management Team. Adhere to stated Company Policies and Procedures and carry out all duties in a way which is consistent with our client's values Promote data security in and outside of the business at all times, strict adherence to DPA and information security standards. To promote our business and that of our clients by providing exceptional and friendly service at all times. Person Specification You will have Good knowledge of Microsoft Office. GCSE Maths and English. Excellent telephone manner. Ability to build and maintain relationships. Ability to work to agreed deadlines, targets and objectives. Ability to work as part of a team as well as autonomously to a high level of accuracy. Good planning and organisational skills. First class communication skills. Good decision maker. Commitment to providing a first-class service to customers, suppliers and partners. At least 1-year customer service experience. Experience of handling customer complaints. To Apply If you feel you are a suitable candidate and would like to work for Vizion Network, please click apply to be redirected to our website to complete your application.

Temporary Scheme Manager/concierge Birmingham £15.00-£17.00 p/h X2 5 hour shifts per week Acting as a lone worker to provide day-to-day management of an independent living scheme(s) of mixed tenure for older persons. Managing risk, compliance and change (Health and Safety, Fire, Safeguarding etc.). Background Checks: Basic DBS, plus Social Media Check Main Duties and Responsibilities Undertake weekly well being calls to residents who opt into the service. Carry out and record a settling in visit with new residents. Attendance, where necessary, to Resident Meetings to engage with residents about where they live/building related issues and/or signposting to appropriate support Undertake and accurately record compliance checks at scheme on a weekly basis including Fire Risk and Fire Safety, ensuring all Fire Risk Actions are completed on time to a high standard and working closely and collaboratively with colleagues to achieve these. Ensure all areas of health and safety around the scheme are managed effectively, ensuring that schemes are safe and compliant with all regulatory and contractual requirements. Promote Fire Safety, Health and Safety to customers. Ensure GDPR compliance of all documentation/communication. To take responsibility for and monitor the day-to-day administration of the service, including housekeeping, ordering of supplies, notification of repairs and arrangements for replacements, as required. Ensure the scheme is a great place to live by conducting regular inspections and ensuring contractors meet customer needs and deliver against specification. To provide cover for absent Scheme Managers. Respond to complaints or breaches of agreements/leases. Support the process of successful assignment/purchase of properties to new occupants, including interviewing prospective buyers and liaison with estate agents/solicitors. Regular travel to Midland Heart's Head Office in Birmingham for training and meetings is required. Contract Management Oversee management of planned and unplanned programs of work; ensuring compliance and adherence to quality standards. To contribute to the effective contract management of designated contracts to ensure value for money and delivery of business and service objectives. Ensure regular contractual estate management inspections are undertaken and any breach of contracts are escalated accordingly with the relevant contractor and if appropriate, through the internal contract management escalation process. Ensure customers are aware of the specification of contracts and the outcome of the completed inspections. Formulate action plans with the relevant contractor where agreed specifications are breached. Participate in the management and procurement of environmental and maintenance contracts. Work with the procurement team to develop tenders for contracts where there are not suitable contractors in place to meet the needs of the scheme. Financial and Budget Management Ensure all capital expenditure requirements are delivered to timescale and remains within agreed budget levels. To monitor local spend at scheme throughout the financial year and to work with Managers and Governance Officers to review this at the financial year end of the scheme. Ensure compliance by raising purchase order numbers, prior to works being carried out, through relevant software. Ensure compliance with Midland Heart Policies and Procedures. To represent Midland Heart as Managing Agent at internal and external meetings in a professional manner. To take accurate minutes at meetings and circulate those to attendees in a timely manner. Build effective and constructive relationships with organisation staff and work effectively with other members of the Midland Heart support functions. Complete all mandatory training and any additional training relevant to your job role Day to Day supervision of a part-time Administrator

Resident Liaison Officer Location: Nottingham Type: Permanent Salary: 30,000 - 32,000 + Car/Car allowance & Benefits We are currently recruiting for a Resident Liaison Officer to join a well-established contractor delivering refurbishment works within occupied properties. This is a key role focused on ensuring residents are kept fully informed before, during and after works are carried out, whilst delivering a high standard of customer care throughout the programme. Please note, a full UK drivers license is required for this role. The Role Reporting to the Senior Resident Liaison Officer , you will be responsible for managing communication with tenants and residents, helping to ensure works are delivered smoothly and with minimal disruption. You will act as a key point of contact between residents, clients and operational teams, supporting positive outcomes and maintaining high levels of customer satisfaction. Key Responsibilities Provide clear, professional and timely communication to residents throughout the works programme Build positive relationships with tenants and residents, ensuring they feel informed and supported at all stages Arrange and manage resident appointments in line with works schedules Explain the nature of the works, associated timescales and any changes or delays as they arise Carry out resident inductions and complete resident profiles Identify and respond to individual resident needs, including vulnerable tenants, working households and those with health-related requirements Support the management of complaints and help resolve issues quickly and effectively Work closely with site teams, management and client representatives to ensure excellent service delivery Attend meetings, open forums, public events and community engagement activities where required Maintain accurate and up-to-date records on internal systems About You To be successful in this role, you will have: Previous experience in a Resident Liaison Officer , Tenant Liaison Officer , Customer Care or similar customer-facing role FULL UK DL Strong communication and interpersonal skills The ability to build trust and rapport with residents from a range of backgrounds Experience handling complaints and resolving issues in a professional manner Good organisational skills and the ability to manage a busy workload A proactive and approachable attitude Strong administration and IT skills Ideal Background This opportunity would suit someone with experience working within: Social housing Planned maintenance Refurbishment works Decarbonisation programmes Property services Construction or repairs environments If you are an experienced Resident Liaison Officer looking for your next opportunity, please apply today or call Jess on (phone number removed). Key words: RLO, CLO, TLO, Resident Liaison Office, Tennant Liaison Office, Customer Liaison officer, Property Service, Refurbishment, Social Housing

JOB DESCRIPTION The Housing & Neighbourhoods team at The Guinness Partnership play a crucial role in safeguarding our communities and delivering our social purpose: providing safe, high-quality homes and essential housing services to our residents. We have a new opportunity for a Customer Liaison Officer to join us on a Permanent basis. This is a field-based role requiring regular travel across your designated area, covering Southwark, Loughborough Park and surrounding areas. As a visible presence within our neighbourhoods, you will be the face of Guinness, providing an accessible service to both homeowners and tenants. Working in a mobile way, you will spend much of your time out in your patch, meeting residents, building relationships, and resolving issues. You will collaborate closely with Estate Services and other Guinness teams to deliver quick, efficient solutions that create positive outcomes for our residents. You will also be able to demonstrate the following essential criteria: Excellent customer service skills, with strong communication and relationship-building abilities. The capability to plan and manage your workload effectively without high levels of supervision. Confidence using mobile technology to work 'on the go'. Strong resource and time-management skills, with the ability to prioritise and deliver value for money. Experience working in an environment of legislative and organisational change. Proven problem-solving and decision-making skills. Resilience when handling challenging situations and delivering sustainable outcomes. Experience in analysing data and drawing informed conclusions. Desirable criteria: Experience of working in the housing or property sector To find out more about the role and the essential requirements for the role, please review the role profile. If you would like to be part of our team, we would really like to hear from you, create your application today by uploading your CV and cover letter detailing how you meet the essential criteria. Role profile: (url removed) The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. TGPCVL REEDTGP

Role Overview Wolviston Management Services is supporting the appointment of a QESH Officer to lead and manage Quality, Environmental, Safety and Health compliance across a manufacturing and chemical processing environment. This role is critical in ensuring the effective implementation, maintenance, and continual improvement of integrated management systems aligned to ISO 9001, ISO 14001 and ISO 45001 standards. The successful candidate will act as the primary point of contact for all QESH-related matters on site, driving compliance, operational excellence, and a proactive safety culture. A strong visible presence across site operations is essential. Key Responsibilities Management Systems & Compliance Lead and maintain integrated QESH management systems in line with ISO standards Ensure ongoing compliance with all relevant health, safety, environmental, and quality legislation Manage certification processes, including surveillance and recertification audits Maintain and improve SOPs, risk assessments, COSHH assessments, and permit systems Audit & Assurance Coordinate internal and external audits Track and close out corrective actions in a timely manner Conduct routine inspections, audits, and compliance reviews Support customer and supplier audit activities Operational Risk & Safety Support risk management activities including HAZOP and Management of Change (MOC) Lead and support incident investigations and root cause analysis Promote and embed a strong safety-first culture across all operations Drive behavioural safety and workforce engagement initiatives Training & Culture Deliver QESH training programmes, inductions, and toolbox talks Maintain training matrices and competency records Promote continuous improvement and safety awareness across all site personnel Environmental Management Manage environmental compliance registers and monitoring programmes Oversee waste management, emissions, dust, noise, and spill control processes Ensure adherence to environmental legislation and sustainability practices Stakeholder Engagement & Reporting Act as primary liaison with regulatory bodies, auditors, and external stakeholders Provide regular performance reporting to senior leadership Develop and maintain QESH KPIs, dashboards, and board-level reporting Support strategic planning for long-term QESH improvements Operational Support Support engineering and operations teams in developing safe systems of work Assist with contractor management and permit-to-work systems Contribute to operational readiness and future scale-up activities Support emergency preparedness and response planning Qualifications & Experience Essential Degree in Engineering, Environmental, Chemical, Safety, or related discipline NEBOSH Diploma (or equivalent) Proven experience working within ISO 9001, ISO 14001 and ISO 45001 systems Desirable ISO Lead/Internal Auditor qualification IOSH Managing Safely Experience within chemical processing or heavy industry environments Exposure to HAZOP and process safety methodologies Knowledge & Skills Extensive experience (10+ years) in QESH roles within industrial or manufacturing environments Strong understanding of UK/EU HSE and environmental legislation Demonstrated experience managing audits, compliance programmes, and documentation Proficient in risk management and safe systems of work Strong analytical and reporting capability, including board-level communication Excellent stakeholder engagement and influencing skills High level of organisation, attention to detail, and ability to manage multiple priorities Personal Attributes Strong safety leadership and proactive mindset Professional, solutions-focused approach High integrity and accountability Effective communicator across all organisational levels Adaptable and capable of operating in a fast-paced environment Committed to continuous improvement and operational excellence

Tenant Liaison Officer Location: Northamptonshire (NN10) Start Date: ASAP Duration: Ongoing (potential to go permanent) Rate: 24.25 per hour Tenant Liaison Officer - Social Housing Refurbishment Works - Northamptonshire I'm working with a large maintenance contractor who are looking to appoint an experienced Tenant Liaison Officer to support social housing refurbishment projects across Northamptonshire (NN12). Working alongside the Site Manager, you will play a key role in ensuring tenants are kept fully informed and supported throughout the works, helping to minimise disruption and maintain strong resident satisfaction. The Role: Acting as the main point of contact for tenants throughout the refurbishment works Liaising with residents to arrange property access, appointments, and surveys Keeping tenants updated on programme dates, progress, and any changes to scheduled works Managing tenant queries, concerns, and complaints in a professional and timely manner Supporting vulnerable residents and escalating any welfare concerns where necessary Working closely with the Site Manager, subcontractors, and client representatives to coordinate works Carrying out resident visits and maintaining regular communication throughout the project Maintaining accurate records of all tenant interactions, appointments, and feedback Helping ensure works run smoothly with minimal disruption to occupied properties Key Requirements: Previous experience as a Tenant Liaison Officer or Resident Liaison Officer within social housing or refurbishment projects Strong communication and customer service skills Excellent organisational and administrative abilities Ability to build positive relationships with tenants and site teams Experience working within occupied properties preferred

Fundraising Officer Join an international animal welfare organisation, offering care and protection to donkeys worldwide. We now have an exciting opportunity for a proactive team player with outstanding decision-making skills and a strong customer service ethic to join the dedicated Fundraising Department. Position: Fundraising Officer (internally known as Major Gifts Officer) Location: Devon/Hybrid (site attendance estimated to be one day per week, flexibility considered) Hours: Full-time, 35 hours per week, 08.30-16.30, Monday-Friday Salary: £31,431per annum Contract: Permanent Closing Date: Sunday 5 July 2026. Please note this role may close earlier than advertised so apply as soon as possible. About the Role As Major Gifts Officer, you will support delivery of agreed activity within the Major Gifts Team, successfully cultivating and stewarding a portfolio of mid-value individuals and trusts and delivering a range of agreed projects. Working closely with the Major Gifts Managers, you will evolve and continuously improve supporter stewardship and cultivation activity in line with their capacity and propensity to donate, continuously evaluating performance. Your principal duties and responsibilities will include: Supporting the delivery of the Major Gifts Strategy, improving Major Gifts performance. Supporting the Major Gifts cultivation/stewardship programme to grow the number of supporters financially contributing mid value and major gifts. Managing, supporting and attending Major Gifts stewardship and cultivation meetings and events, including supplier liaison, supporter invite lists, follow ups and budgets. Securing, managing and stewarding a portfolio of active mid-value donors and charitable trusts, delivering compelling bids and donor reports, forging and maintaining strong and enduring relationships. Researching current and potential major and mid-value donors to enable a donor-centric approach. Delivering and reporting on agreed development and stewardship projects, fundraising targets. Maintaining accurate and up-to-date donor information on our CRM system. About You We are looking for someone with: Demonstrable experience of strong administrative and organisational support within a busy, fast paced environment. Strong project management skills, with the ability to plan, organise, and prioritise workloads. Excellent written and verbal communication skills. Strong data management skills, and experience of working with databases or CRM systems. Experience of managing multiple priorities and meeting deadlines. Able to support the planning and delivery of activities or events, including administrative and logistical coordination. Benefits include: Competitive pension. 31 days holiday (including Bank holidays), rising to 34 will each full year of service. Wellbeing team. Recorded Pilates and Yoga classes. Long service awards. Healthshield plan, including reimbursement of some medical expenses up to the specified limits per membership, offers, discounts and cashback on shopping, travel and entertainment from participating outlets, access to a 24/7 GP and counselling service. Free parking. Subsidised restaurant and shop. About the Organisation Join one of the UK s largest international animal welfare charities, currently supporting projects in over 35 countries worldwide, working for a world where donkeys and mules live free from suffering and their contribution to humanity is fully valued. The Charity is a Disability Confident Employer, committed to safeguarding and promoting the welfare of vulnerable people (children and adults) and expects all staff and volunteers to undertake this commitment. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check where required for the post. You may also have experience in areas such as Fundraising, Fundraiser, Major Donor, Major Gifts, Fundraising Officer, Major Donor Fundraiser, Major Gifts Fundraiser, Major Donor Fundraising Officer, Major Gifts Fundraising Officer, Events Fundraising, Individual Giving Fundraiser, Community Fundraiser. Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People.

Resident Liaison Officer (RLO) / Customer Liaison Officer (CLO) Retrofit & Decarbonisation Location: Ashford Salary: Competitive Benefits Contract: Month Fixed-Term Contract (with the opportunity to become permanent) Are you an experienced Resident Liaison Officer or Customer Liaison Officer with a passion for delivering excellent customer service? We're working with a leading contractor delivering large-scale retrofit and decarbonisation programmes across the social housing sector. Due to continued growth, they're looking to appoint an RLO/CLO to act as the key point of contact between residents, site teams and the client, ensuring projects are delivered with minimal disruption and an exceptional customer experience. This is an excellent opportunity to join a growing business at the forefront of sustainable housing improvements, with genuine opportunities for long-term career progression. The Role As the Resident Liaison Officer, you'll play a vital role in ensuring residents are informed, supported and engaged throughout the delivery of retrofit works. Working closely with Site Managers, Project Managers and Housing Association partners, you'll build positive relationships with residents, proactively manage expectations and resolve any issues that arise during the programme. Key responsibilities include: Acting as the main point of contact for residents throughout the lifecycle of retrofit and decarbonisation projects. Communicating project timelines, upcoming works and any changes to programme. Carrying out resident consultations, property visits and pre-start meetings. Supporting vulnerable residents by identifying additional needs and ensuring appropriate measures are in place. Managing resident enquiries, concerns and complaints, ensuring they are resolved professionally and promptly. Coordinating access appointments with residents and site teams. Working closely with Site Managers and subcontractors to minimise disruption and maintain high levels of customer satisfaction. Maintaining accurate records of resident communications, access arrangements and customer feedback. Supporting Housing Association clients by providing regular updates on resident engagement and project progress. Assisting with customer satisfaction surveys and driving continuous service improvements. About You We're keen to speak with candidates who have: Previous experience as a Resident Liaison Officer, Customer Liaison Officer or Tenant Liaison Officer within social housing, planned maintenance, refurbishment or retrofit. Excellent communication and interpersonal skills with the ability to build trust and rapport with residents. Experience working in occupied properties and managing customer expectations during construction works. A calm, empathetic and solutions-focused approach when dealing with sensitive situations. Strong organisational skills and the ability to manage multiple priorities. Experience maintaining accurate records and producing reports. Good IT skills, including Microsoft Office. Full UK Driving Licence. What's on Offer Competitive salary and benefits package. Opportunity to work on meaningful retrofit and decarbonisation projects that improve residents' homes. Supportive and collaborative working environment. Long-term pipeline of work with the opportunity to secure a permanent role. Ongoing training and opportunities for career progression. If you're passionate about delivering exceptional customer service and enjoy making a positive difference to local communities, we'd love to hear from you. Apply today or get in touch for a confidential discussion.

Senior / Experienced Resident Liaison Officer (RLO) Location: Rushden (and surrounding areas) Salary: 40,000 - 45,000 per annum (Depending on experience) + Benefits Contract Type: Full-time, Permanent Sector: Social Housing / Planned Maintenance & Regeneration About the Role Are you a highly experienced, proactive Resident Liaison Officer who excels at managing tenant relationships during major construction or maintenance works? Do you know how to navigate the complexities of local authority and housing association contracts while maintaining exceptional customer satisfaction? We are looking for a Resident Liaison Officer (RLO) to join our expanding team. Positioned within our planned works division, you will be the primary link between our site delivery teams, sub-contractors, and residents. This is a critical, high-profile role where you will manage communication, mitigate complaints, and ensure smooth access for major regeneration projects (including kitchen and bathroom rollouts, cladding, and heating upgrades) across our social housing portfolio. Key Responsibilities The Bridge of Communication: Act as the first point of contact for residents before, during, and after major planned maintenance works, ensuring they are fully informed of project timelines and disruptions. Access Management: Proactively manage and secure property access for site teams and sub-contractors to ensure the programme of works stays strictly on schedule. Grievance & Resolution: Investigate and resolve tenant complaints or anxieties swiftly, using an empathetic yet solution-focused approach to diffuse difficult situations. Pre-Entry Surveys & Condition Reports: Conduct pre-entry consultations, explain choice profiles (e.g., kitchen/bathroom selections) to residents, and document property conditions before works begin. Data & Compliance: Maintain accurate, real-time records of all resident interactions, special requirements (vulnerabilities), and complaints using our internal management systems. SLA & KPI Tracking: Work closely with Site Managers and Contract Managers to monitor customer satisfaction KPIs and ensure contract delivery runs smoothly. What We Are Looking For Sector Experience: Essential. Proven experience working as an RLO, TLO, or CLO directly within a Social Housing, Housing Association, or Local Authority / Council environment. Framework Knowledge: A strong understanding of planned maintenance, refurbishment, or "Decent Homes" capital delivery frameworks. Conflict Resolution: Exceptional communication and interpersonal skills. You must be resilient, empathetic, and highly skilled at handling challenging situations or vulnerable residents. Organization: Highly organized with a systematic approach to booking appointments, tracking access rates, and managing paperwork. Licence: A full UK Driving Licence and access to a vehicle for site visits are essential. What's on Offer? Salary: 40,000 - 45,000 per annum based on experience. Vehicle Support: Insert Company Van OR Car Allowance / Mileage allowance . Time Off: 25 days annual leave + Bank Holidays. Security: Excellent company pension scheme, life assurance, and ongoing professional development. Culture: A collaborative, driven, and supportive working environment with a business that genuinely values community impact. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

We're looking for a proactive and customer-focused Property Services Officer with solid experience in property maintenance and management to join our supportive housing team. You'll work closely with partners to deliver efficient property and asset management services, resolving issues, managing priorities, and ensuring high-quality, timely, and cost-effective outcomes. Success in this role requires strong people skills, a flexible mindset, and a commitment to delivering exceptional service to our residents. This is an 18-month fixed-term contract. About the Department The Church of England Pensions Board provide retirement housing and pensions, set by the Church of England, for those who have served or worked for the Church. Our Property Team manage repairs and major works to occupied rental and shared ownership properties located throughout England and Wales (around 1,300 homes in total), along with repairs, grounds maintenance and similar services to a small number of communal areas owned by the Board. What you'll be doing As part of the team, you will manage a specific region and oversee ad hoc daily repairs and major works and any specific projects assigned to you by the Property Services Manager. Budget & Portfolio Management: Oversee a £1M property services budget for repairs and major works across a regional portfolio of 240 properties. Contractor & Partner Coordination : Work with maintenance partners and third-party providers to ensure high-quality, cost-effective service delivery. Major Works Oversight : Collaborate with internal teams to assess property needs, manage resident communications, and issue work orders. Procurement & Quotations : Source quotes for various property works including landscaping, renewals, and structural repairs. Regulatory Compliance : Handle insurance claims, planning applications, building control, and statutory notices with internal and external professionals. Resident Engagement : Conduct satisfaction surveys and manage complaints to ensure service quality and fairness. Health & Safety & Safeguarding : Ensure resident safety during works, working closely with housing teams. Contractor Meetings : Organise and document meetings with contractors and consultants, ensuring follow-up on action plans. Transition Management : Support the shift from reactive to planned maintenance while maintaining service continuity. Data & Systems Management : Maintain accurate records, update housing systems, and ensure compliance documentation is complete. Financial Processing : Manage payments, invoices, and accounting processes in collaboration with Finance. About You To be successful in this role, you will need: Substantial experience of working within a Housing and/or Property Services environment Experience in Asset Management Knowledge of building construction and preventative maintenance Experience in delivering a customer-focused service Experience of providing support to residents/tenants Genuine skills in engagement and communication, including negotiation and persuasion. IT Literate with previous experience of using Microsoft Office and SAP Real Estate, Plant Maintenance and Finance platforms Good communication, negotiation and liaison skills Attention to detail, ability to follow defined processes and procedures, and good record keeping. For a full person specification, please see the attached job description. What we offer Your Salary A salary of £40,572 per annum, plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of your salary. Your Benefits 25 days annual leave (increasing to 30 days within 5 years) plus eight bank holidays and three additional days (pro-rated if working part-time). We welcome all flexible working arrangement requests. This is looked at in a case-by-case scenario, and if this fits within the department's needs. We try to be as flexible as we can in your work pattern to support you with other commitments, and to give a good work-life balance. We offer many services and initiatives under our Family Friendly Programme, some of these include enhanced Maternity Leave initiative, Adoption Leave, Paternity Leave, & Shared Parental Leave. Structured induction programme and access to a range of development opportunities including apprenticeships. Automatic enrolment and access to Medicash (one of the UK's leading health cash plan providers), providing you with many services including reimbursements of routine dental treatment, optical, specialist consultations, and therapy treatments. Unlimited access to virtual GP & Private prescription service and health & Stress related helplines. Access to Occupational Health, and an Employee Assistance Programme Access to the Department of Education Restaurant and Westminster Abbey with a plus-one guest. Apply for eligibility for an Eyecare voucher. Opportunity to join the Civil Service Sports & Social Club, and get involved in a range of staff networks, groups and societies. Please note: You must have the right to work in the UK to be considered for the role.

The role We're looking for an enthusiastic forestry professional to join our welcoming and driven Forest Operations Team, based near Llanrwst. As a Contract Manager Officer for Forest Operations, you'll play a vital role in delivering sustainable forest management across one of Wales' most diverse and beautiful landscapes. In this key position, you'll lead on the contract management and implementation of forest operations - from clear-felling and restocking to managing low-impact silvicultural systems - supporting the sustainable delivery of our Forest Resource Plans. You'll work within a small team, collaborate with internal and external partners, and support a Senior Officer in your allocated geographic area and/or silvicultural specialism. This is a role for someone who has attention to detail and who thrives on hands-on site management. You'll be preparing bespoke contracts with the support of a senior officer using GIS and IT tools, working closely with customers and contractors to identify constraints and opportunities, and ensuring work on the ground is carried out safely and to a high standard. To make an informal enquiry about this role, please contact Kath McNulty Interviews will take place face to face in the Gwydir Office, next to Gwydir Chapel, Llanrwst, LL26 0PN Successful applicants will be subject to a satisfactory Disclosure and Barring Service Check (DBS) check. Appointments are normally made within 4 to 8 weeks of the closing date. About us Natural Resources Wales (NRW) manages the Welsh Government Woodland Estate. Our team area extends from Anglesey to Porthmadog in the south and Abergele in the east and we are part of the North West Wales Place team. We are a small, friendly team of 10 and work closely with colleagues in other teams, particularly land management, recreation and conservation. This role is one of two Contract Management Officers who support the team leader. It is key to delivering our sustainable forest management programme. NRW offers a great place to work with some seriously progressive employment conditions. What you will do Implement team work plans, and delivery of agreed actions to contribute to business planning. Participate in NRW technical or represent NRW on external forums as a technical representative. Interact with peers in NRW to promote consistent industry and specialist subject practices. Have responsibility for direct delivery of delegated programmes and agreed delegated budgetary control, including all relevant compliance and adhering to procurement process. Undertake health and safety duties and responsibilities appropriate to the post Be committed to Natural Resources Wales Equal Opportunities and Diversity Policy , together with an understanding of how it operates within the responsibilities of the post Be committed to your own developmentthrough the effective use of your personal development plan (known as Sgwrs). Any other reasonable duties requested commensurate with the grade of this role. Required to take part in incident response activities Your qualifications, experience, knowledge and skills In your application and interview you will be asked to demonstrate the following skills and experience using the STAR method . Experience of working across a wide range of land management disciplines. Knowledge of sustainable forest management, UKWAS and forest certification schemes. Experience of community liaison and public engagement activities. Knowledge and experience of designated sites, and all aspects of forest practise, including land liabilities, forest planning and forest operations. Welsh Language Level requirements: Essential: A1 - Entry level Desirable: B1 - Intermediate level Welsh language levels Please note if you do not meet the level A1 requirement i.e., ability to understand basic phrases and ability to pronounce Welsh names correctly, then NRW offers a variety of learning options and staff support to help you meet these minimal requirements during the course of your employment with us. Benefits This role will offer a range of benefits, including: Civil Service Pension Scheme offering employer contributions of 28.97% (successful internal staff will remain in their current pension scheme) 28 days annual leave, rising to 33 days generous leave entitlements for all your life needs commitment to professional development health and wellbeing benefits and support weekly wellbeing hour to use as you choose See full details for all the employee benefits you will receive. Please keep reading We're passionate about creating a diverse workforce and positively encourage applications from under-represented communities. We embrace equality of opportunity irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. We are committed to equal opportunities and we guarantee interviews for candidates with disabilities who meet the minimum selection criteria. We want to attract and retain talented and highly skilled staff, so we make sure that our pay scales remain competitive. We advertise the full pay scale on our job descriptions. Appointed candidates start at the first point of the pay scale and annual increments are paid each year. We want our staff to grow professionally and personally. From leadership development to access to further and higher education courses, our staff have opportunities to expand their knowledge on variety of topics, stay current in their field and continue to learn as their career progresses. We are a bilingual organisation which complies with the Welsh Language Standards . Welsh language skills are considered an asset to NRW and we encourage and support staff to learn, develop and use their Welsh language skills. You are welcome to apply for any vacancy in Welsh or English and any application submitted will be treated equally. Applications are welcome from individuals who work part time, as part of a job share or who work full time.