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£36,962 - £39,519 (pay award pending)Fleet, HampshireFull-time (part-time / 0.8 FTE option available) PermanentHybrid working Hart District Council is entering an exciting period of change and increasing development pressures. Located in North East Hampshire, Hart is a prosperous and rapidly growing district with high demand for new development. Positioned just beyond the London Green Belt and along the M3 corridor, the area benefits from a vibrant economy, excellent transport links, and a strong sense of community.This is a fantastic opportunity to join a forward-thinking and proactive council, where you will play a vital role in protecting the quality of the district by ensuring planning control is maintained and breaches are effectively addressed. Enforcement is key to maintaining confidence in the planning system and supporting sustainable growth across the district.Hart is consistently ranked as one of the best places to live in the UK, offering beautiful countryside, excellent schools, and first-rate leisure opportunities.Why consider Hart District Council? Local Government Pension Scheme Flexible working hours with up to 2 flexi days per month Hybrid working policy - currently around 60 percent homeworking Generous annual leave allowance Support for CPD and professional subscriptions Free staff parking Confidential employee advice and support programme Promotion of a healthy work life balance A genuinely supportive and collaborative team environment About the role Working alongside the Planning Enforcement Team Leader, you will investigate and resolve breaches of planning control across the district. You will manage your own caseload, undertaking site visits, researching planning history, and taking appropriate action to secure compliance.This is a varied and often complex role involving both proactive investigations and reactive casework, including site inspections and engagement with a wide range of stakeholders. You will be expected to negotiate effectively to resolve issues, while also progressing formal enforcement action where necessary. Key aspects of the role include: Investigating alleged breaches of planning control and carrying out site inspections Managing enforcement cases and seeking resolution through negotiation or formal action Preparing reports, notices and evidence for enforcement action, appeals and legal proceedings Acting as a key point of contact for enforcement enquiries from the public and stakeholders Working collaboratively with planning, conservation and other specialist officers Maintaining accurate records and ensuring cases are progressed and closed effectively What you will bring We are seeking a motivated and customer-focused individual with a proactive approach to enforcement.You will have: Ideally relevant degree or substantial experience in planning enforcement or a related field Ideally Understanding of the UK planning system and its purpose Strong communication, negotiation and report-writing skills Ability to manage a varied caseload and prioritise effectively Confidence in dealing with challenging situations and stakeholders A commitment to high-quality customer service and achieving positive outcomes Experience in a local authority or compliance role, and knowledge of planning law and procedures, would be advantageous.You will also be able to demonstrate a commitment to Hart's values - being helpful, approachable, responsive, and taking ownership to ensure the best outcomes for residents and stakeholders. How to apply For more information, please apply via this advert, or contact Ben Styles at Hays Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Senior HR Business Partner Edinburgh 6 Month FTC Permanent Potential Site-Based We're working with a well known Edinburgh-based organisation on a senior and genuinely exciting hire. The business is going through a significant period of growth, and the People function is being rebuilt with a clear strategy and real ambition behind it. This is a senior, expert-level employee relations role. You'll lead a growing People Relations team, manage complex and high-risk casework, and be the go-to ER specialist for the organisation's senior leaders. If you're someone who thrives in a busy, operational, unionised environment and wants a role where you can genuinely shape something, this is worth a conversation. What you'll be doing: Leading and managing the People Relations team, providing direction, coaching and case oversight Taking ownership of complex and high-risk ER cases including disciplinary, grievance, dignity at work, capability, whistleblowing and tribunal matters Providing expert, commercially focused advice to senior managers and leaders Assessing and managing employment risk and working alongside legal advisers on tribunal claims and complex matters Designing and delivering manager briefings, toolkits and learning sessions to build ER capability across the business Leading or supporting the review and development of employment policies, procedures and governance frameworks Building productive relationships with trade unions, employee representatives and senior stakeholders What we're looking for: Significant experience managing complex ER cases in a fast-paced, unionised or operational environment Experience leading or supervising an ER or People Relations team Strong knowledge of UK employment law, ACAS guidance and employment tribunal risk Confident advising senior leaders on sensitive, high-risk or reputationally significant people matters Experience supporting consultation, restructuring, redundancy, TUPE or organisational change CIPD Level 7 or equivalent specialist ER experience is desirable Interested? Get in touch with Danielle Scott at NT Engineering and Manufacturing. All applications are handled in complete confidence.

ER Case Lead London 3-month Contract - Hybrid 500 per day Umbrella ARM are delighted to be working with our client to help them recruit a HR Caseworker on a 3 month contract. The Role: Lead and manage a portfolio of ER cases including disciplinary, grievance, performance, long-term sickness, and conduct matters. Ensure all casework is accurately documented, legally compliant, and resolved in a timely and fair manner. Manage flexible working requests, changes to terms and conditions, and exit processes. Support the delivery of formal processes including redundancy consultations and TUPE transfers. Provide expert guidance to line managers and HR Business Partners on employment law and ER best practices. Coach stakeholders on conflict resolution, policy interpretation, and procedural fairness. Escalate cases appropriately while maintaining ownership of resolution pathways. Requirements: Proven experience in managing complex ER cases in a fast-paced, matrixed organisation. Strong knowledge of UK employment law and HR policy frameworks. Excellent communication, coaching, and stakeholder management skills. Ability to handle sensitive matters with discretion and professionalism. Experience working with cross-functional teams including Legal and Compliance. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.

Employee Relations and Change Specialist Salary: 58,810 Contract: 6 month FTC, Full Time Location: Hybrid - UK based with regular travel to offices across the UK. Make an impact where people matter. Merrifield Consultants are delighted to be partnering with one of the UK's largest health charities to recruit an Employee Relations and Change Specialist . This is an exciting opportunity to join a values-led organisation at a pivotal time, supporting managers through complex employee relations matters while playing a key role in delivering organisation-wide change programmes. If you're an experienced Employee Relations professional who enjoys influencing leaders, navigating complex cases and driving positive organisational change, we'd love to hear from you. The Role As the Employee Relations and Change Specialist, you will act as the trusted expert for managers across the organisation, providing high-quality advice, coaching and practical support on a broad range of employee relations issues. Alongside managing complex casework, you will partner with leaders to deliver people-focused change initiatives, ensuring best practice, compliance and positive employee experiences throughout. This is a varied role where no two days are the same, offering the opportunity to influence decision-making, build management capability and contribute to a progressive People and Culture function. Regular travel to offices across the UK will be required to support operational change programmes. Responsibilities Manage a varied portfolio of complex employee relations cases, including absence, performance, conduct, grievance, wellbeing and flexible working. Provide expert advice and coaching to managers on employment law, policy and best practice. Lead investigations, ensuring fair, consistent and timely outcomes. Support and influence managers to build confidence in people management and decision making. Partner with stakeholders to deliver organisational change programmes, including consultations, employee communications, redeployment and redundancy processes. Facilitate consultation meetings and respond to employee queries throughout change projects. Maintain accurate case records and ensure compliance with internal processes and employment legislation. Build strong relationships across the organisation, promoting a positive, inclusive and people-focused culture. Person Specification We're looking for an experienced Employee Relations professional who can confidently balance operational delivery with strategic thinking. You'll bring: Significant experience managing complex employee relations cases from start to finish. Proven experience supporting organisational change programmes and formal consultation processes. Strong working knowledge of UK employment law and its practical application. Excellent coaching, influencing and stakeholder management skills. The ability to manage competing priorities in a fast-paced environment. A collaborative, solution-focused approach with excellent communication skills. Confidence working autonomously while building strong relationships across all levels of an organisation. CIPD Level 7 qualification (or equivalent) is highly desirable, alongside coaching and/or mediation qualifications. Experience within the charity, healthcare or wider not-for-profit sector would be advantageous. Why Apply? This is an opportunity to join a highly respected national charity where people are genuinely at the heart of everything they do. You'll work alongside a supportive People and Culture team, contribute to meaningful organisational change and help create an inclusive, high-performing workplace that makes a real difference. Apply Now Merrifield Consultants are proud to be partnering exclusively with this leading UK health charity on this appointment. If you're looking for a 6 month, fixed term contract and want to make a lasting impact within a purpose-driven organisation, we'd love to hear from you. Apply today or contact Merrifield Consultants for a confidential discussion. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

Our client is currently looking to recruit a HR Consultant with focus on Job Evaluation, on a permanent basis. HR Consultant Job Evaluation £43,000 Bristol - Hybrid (1 day in the office, 4 from home) We're looking for an experienced HR professional to join our team as a HR Consultant with focus on Job Evaluation. This is an exciting opportunity to influence how we support, engage and manage our workforce through high-quality HR advice, robust policy development and fair, transparent job evaluation processes. As one of the specialist HR Consultants you'll combine your specialist expertise with a broad HR remit, working across policy, casework and organisational projects that help create a positive experience for colleagues. About the role As a HR Consultant, you'll play a key role in developing and maintaining clear, consistent people policies and providing expert advice on a wide range of employment matters. Working closely with managers, HR colleagues and employee networks, you'll help ensure our people practices are fair, legally compliant and aligned with organisational priorities. You'll review and improve policies, provide guidance on complex and sensitive HR issues, contribute to organisational change and use workforce insights to support informed decision-making. You'll also help ensure our employment practices remain accessible, inclusive and reflective of current legislation and best practice. Key responsibilities Review and develop HR policies to ensure they are clear, fair and compliant with employment legislation. Provide expert guidance on complex HR casework, including conduct, performance and attendance matters. Support organisational projects requiring HR and policy expertise, particularly those influencing workforce culture. Build strong relationships with managers and colleagues to promote consistent and fair people practices. Contribute to the development of learning resources and training that strengthen people management capability. Specialist focus Job Evaluation Alongside your wider HR responsibilities, you'll: Lead and support job evaluation activity, ensuring roles are evaluated fairly, consistently and transparently. Advise managers on role design, grading outcomes and job evaluation processes. Maintain and develop job evaluation frameworks, processes and supporting documentation. Analyse role and workforce data to inform pay, grading and organisational design decisions. About you You'll be an experienced HR professional with a strong background in HR policy development and/or employee relations casework. You'll have a sound understanding of employment law and current HR best practice, together with excellent analytical and communication skills. We're looking for someone who can: Build positive working relationships across all levels of the organisation. Interpret and present information clearly, providing evidence-based advice and recommendations. Manage sensitive and complex situations with professionalism, sound judgement and discretion. Balance strategic thinking with a practical, solution-focused approach. Champion fair, consistent and transparent people practices. The ideal candidate will have previous experience working within the Public sector, however this isn't essential If you're passionate about creating effective HR policies, supporting managers to make informed decisions and ensuring job evaluation processes are fair and robust, we'd love to hear from you.

HR Business Partner Location: Wisbech, UK (with UK travel required) Role Purpose A true generalist HR Business Partner role, providing proactive, hands-on support within a fast-paced manufacturing environment as a trusted partner to site leadership. This role combines high-volume operational delivery with strategic support, with a key focus on supporting large-scale change programmes, including high-volume 1:1 consultations. Ideal for a highly organised, methodical individual able to plan effectively during quieter periods and execute at pace during peak project activity. Key Responsibilities Manage high-volume employee relations casework, including disciplinary, grievance, absence, and performance Provide robust, commercially sound HR advice aligned to UK employment law Support large-scale change programmes and high-volume consultation activity Deliver day-to-day operational HR support across the employee lifecycle Plan and coordinate project activity ahead of peak delivery periods Build strong stakeholder relationships across the site and wider business Maintain HR data and reporting using Excel and HR systems Support continuous improvement and wider HR initiatives Skills and Experience CIPD Level 7 qualified Manufacturing or industrial HR experience Strong ER case management capability Experience supporting change and consultation processes Strong UK employment law knowledge Excellent organisation, planning, and Excel skills Strong relationship-building and teamworking skills Experience in fast-paced operational environments Desirable: SuccessFactors/HRIS experience, union experience, large-scale change exposure Behaviours Resilient, highly organised, proactive, flexible, hands-on, strong communicator, collaborative, and solutions-focused. Working Environment Fast-paced manufacturing site with UK travel required, fluctuating workloads, and periods of intensive activity linked to change programmes.

Parliamentary and Complaints Caseworker Team: Strategy, Policy and Engagement url removed) One Login & Wallet) Duration: 6 Months Contract Location: Hybrid / Government Office Location (London, Manchester or Bristol) Rate: 350 per day inside IR35 Security Clearance : Active SC Required The Role We are seeking an experienced Parliamentary and Complaints Caseworker to lead the management of complex casework, complaints, and high-profile operational issues within the (url removed) One Login and Wallet programme. This role will play a key part in ensuring users receive effective support, issues are investigated thoroughly, and lessons learned are translated into service improvements. The successful candidate will work across multidisciplinary teams, government departments, and external stakeholders to resolve complex problems and improve user outcomes. Key Responsibilities As a Parliamentary and Complaints Caseworker, you will: Lead and operate a centralised complex casework service, establishing effective frameworks for case management, tracking, escalation, and governance. Ensure compliance with statutory deadlines, service standards, and organisational processes. Investigate operational and service-related issues, collaborating with operational teams and relying parties to understand complex user challenges. Support users who encounter difficulties within service journeys and facilitate timely resolution of issues. Develop clear, evidence-based recommendations to improve operational performance and user experience. Analyse complaints, casework trends, and user feedback to identify recurring themes and root causes. Use qualitative and quantitative data to drive continuous service improvement and reduce avoidable demand. Build, manage, and influence stakeholder relationships across government and partner organisations. Navigate complex and sensitive situations while balancing competing priorities and user needs. Escalate risks and issues appropriately while maintaining focus on service delivery and continuous improvement. Prepare high-quality written responses, briefings, reports, and correspondence for senior stakeholders and governance forums. Essential Skills and Experience We are interested in candidates who can demonstrate: Experience managing complaints, casework, parliamentary correspondence, or other high-profile operational issues within a structured environment. Strong understanding of governance, consistency, regulatory requirements, and maintaining user trust. Proven experience conducting investigations into operational, service, or digital issues. Ability to gather, analyse, and interpret evidence from multiple sources to develop practical solutions and recommendations. Experience working with diverse stakeholder groups and managing complex relationships effectively. Strong problem-solving skills with the ability to take ownership of issues through to resolution. Experience identifying risks, opportunities for improvement, and implementing corrective actions. Excellent organisational skills with the ability to manage multiple priorities and deadlines simultaneously. Outstanding written communication skills, including drafting clear, concise, and accurate responses, briefings, reports, and correspondence. Ability to work confidently in complex, fast-paced, and high-risk environments while maintaining a strong focus on user outcomes. Desirable Experience Experience within central government, public sector organisations, or highly regulated environments. Knowledge of digital services, identity services, or large-scale digital transformation programmes. Understanding of complaints handling frameworks, service management, and user-centred design principles. Experience working with performance data, service metrics, and continuous improvement methodologies.

SBA are currently supporting our Central Government client who are seeking a Parliamentary & Complaints Caseworker on a 6 month contract. Location: London, Bristol OR Manchester [Predominantly remote with ad-hoc site visits for key meetings] As a Parliamentary and Complaints Caseworker, you will: Lead and operate a centralised complex case working service, establishing clear frameworks for case management, tracking and escalation, and ensuring compliance with statutory deadlines. Investigate operational and service issues, working with operational teams and Relying Parties to understand complex problems, support users who are stuck in journeys, and contribute to the development of clear, evidence-based recommendations for improvement. Identify trends and opportunities for continual service improvement across complaints, case working and user feedback, using qualitative and quantitative data to address root causes, optimise processes, implement solutions, and reduce avoidable demand. Build and manage effective stakeholder relationships, influencing decisions, navigating challenging situations, and removing blockers to support shared objectives and user needs. Skills and experience: Have experience handling the management of complaints, case working or other high-profile operational issues, with a strong understanding of governance, consistency and user trust. Can conduct investigative work into digital or operational problems, working with stakeholders to clarify objectives, gather and analyse evidence, manage conflicting information, and translate business and user needs into actionable insights and solutions. Take ownership of issues through to resolution or mitigation, proactively identifying risks and improvement opportunities to achieve excellent user outcomes. Are an effective stakeholder relationship manager, skilled at building long-term trusted relationships, influencing decisions, navigating challenges and competing priorities, and operating confidently in complex or high-risk environments while maintaining a strong focus on user needs. Have excellent written communication and drafting skills, able to produce clear, concise and accurate responses and briefings for scrutiny and governance NB: SC clearance is a requirement for this assignment. To apply, please submit latest CV

HR Consultant Opportunities Location: Predominantly remote with occasional office attendance We are recruiting for HR Consultants within a large and complex public sector organisation. These roles offer the opportunity to influence people practices, shape HR policy and support a positive workplace culture. These opportunities include a specialist focus in one of the following areas: Job Evaluation Equality, Diversity and Inclusion (EDI) Both roles share a core focus on providing high-quality HR advice, developing people policies and supporting managers across a diverse workforce. Please note: Experience within a large complex Local Authority environment is essential. Applications without proven Local Government HR experience will not be considered. The Role: As an HR Consultant, you will play a key role in developing and reviewing HR policies, advising on complex employment matters and supporting organisational projects that shape workforce culture and ways of working. Working closely with managers, HR colleagues and internal stakeholders, you will help ensure employment practices remain fair, consistent, legally compliant and aligned with best practice. Core Responsibilities: Review and develop HR policies to ensure clarity, fairness and compliance with employment legislation. Provide expert guidance on complex HR casework, including conduct, performance and attendance matters. Support organisational projects requiring HR and policy expertise. Build strong relationships with managers to promote consistent people management practices. Contribute to learning resources and management training. Analyse workforce data and provide evidence-based recommendations to support decision making. Specialist Focus (depending on experience): The successful candidate will have a primary focus in one of the following areas, depending on skills and experience: Job Evaluation: Lead and support Job Evaluation activity, ensuring roles are assessed fairly and consistently. Advise managers on role design, grading outcomes and Job Evaluation processes. Maintain and develop Job Evaluation frameworks, guidance and documentation. Use workforce and role data to inform pay, grading and organisational decisions. Equality, Diversity and Inclusion (EDI): Lead the development and implementation of Equality, Diversity and Inclusion initiatives. Provide expert advice on equality legislation and inclusive employment practices. Support Equality Impact Assessments (EqIAs) and embed equality considerations into HR policies and organisational projects. Work with internal stakeholders and colleague networks to promote an inclusive workplace culture. Use workforce data and employee insight to identify opportunities to improve equality outcomes and employee experience. About You: You will be an experienced HR professional with: Significant HR experience within a Local Authority environment (essential) Experience of HR policy development and complex employee relations casework Strong understanding of UK employment law and HR best practice Expertise in either Job Evaluation or Equality, Diversity and Inclusion Excellent analytical, communication and stakeholder management skills Ability to manage sensitive issues with professionalism and sound judgement Collaborative approach and commitment to fair and inclusive people practices Working Arrangements: These are predominantly remote roles offering excellent flexibility. Attendance at the office will be required occasionally, typically around once per week, along with a small number of in-person team meetings throughout the year. Candidates should be willing to travel when required.

Safer Communities Officer Department: Safer Communities Directorate: Housing and Environment Location: Perceval House, Ealing, W5 (Hybrid - 3 days office / 2 days home) Contract: 3 months (initial) Hours: 35 hours per week Rates: 23.05 per hour PAYE 30.71 per hour Umbrella Reporting to: Safer Communities Team Leader About the Role We are seeking an experienced Safer Communities Officer/ Community Safety Officer Anti-Social Behaviour (ASB) Officer Community Protection Officer Neighbourhood Safety Officer Enforcement Officer (Community Safety) Public Protection Officer To support the delivery of proactive and reactive initiatives aimed at tackling nuisance, anti-social behaviour, crime and disorder across the borough. Working within an area-based, multi-disciplinary cluster, you will play a key role in reassuring communities, improving resident satisfaction and delivering effective enforcement and prevention activity in partnership with internal teams and external agencies. This post is subject to safer recruitment practices and a satisfactory CRB/DBS check, due to work involving children and/or vulnerable adults. Key Responsibilities Support the Safer Communities Team Leader in planning, coordinating and delivering Safer Communities initiatives. Work collaboratively within an area-based multi-disciplinary cluster to identify and resolve complex community safety issues. Lead and contribute to projects, promotional activities and partnership initiatives addressing anti-social behaviour, nuisance, crime and disorder. Manage complaints and complex casework, proactively identifying legal and non-legal remedies. Gather, analyse and compile high-quality evidence, including witness statements, in line with civil procedural rules. Prepare court-ready case files and liaise with Legal Services to progress enforcement action. Attend court and present cases as a council witness when required. Build and maintain effective working relationships with council services, police, partner agencies, elected members, residents and businesses. Maintain accurate and up-to-date records on council systems. Ensure all work complies with council policies, professional standards, data protection, human rights, equalities and health & safety legislation. Essential Knowledge, Skills & Experience Proven operational knowledge of delivering complex enforcement work under the Anti-Social Behaviour, Crime and Policing Act 2014. A good understanding of the Housing Act 1985, including the management of secure tenancies. A good understanding of the Homelessness Code of Guidance for Local Authorities. Experience applying structured problem-solving techniques to complex and sensitive cases. Excellent analytical and investigative skills, with the ability to assess evidence in line with civil procedural rules. Proven experience of preparing complex legal casework and attending court to present cases. Experience influencing partners and stakeholders to deliver joined-up services for local communities. Strong operational knowledge of housing, anti-social behaviour, crime prevention and community safety. Experience working with vulnerable individuals and challenging customers in a professional and positive manner. Excellent written and verbal communication skills, including experience representing the council at public meetings and delivering presentations. Strong organisational skills, with the ability to prioritise competing demands and meet tight deadlines. Ability to work flexibly, including attending meetings or incidents outside normal office hours when required. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

2x PARLIAMENTARY COMPLAINTS CASE WORKER - 6 MONTH CONTRACT - RATE £250-£350 PD INSIDE DOE - VALID SC - HYBRID ROLE FLEXIBLE ON DAYS AT EITHER MANCHESTER/BRISTOL OR LONDON Please note that this role does require someone to have an away day to the London office once a month Role - Lead and operate a centralised complex case working service, establishing clear frameworks for case management, tracking and escalation, and ensuring compliance with statutory deadlines. Investigate operational and service issues, working with operational teams and Relying Parties to understand complex problems, support users who are stuck in journeys, and contribute to the development of clear, evidence based recommendations for improvement. Identify trends and opportunities for continual service improvement across complaints, case working and user feedback, using qualitative and quantitative data to address root causes, optimise processes, implement solutions, and reduce avoidable demand. Build and manage effective stakeholder relationships, influencing decisions, navigating challenging situations, and removing blockers to support shared objectives and user needs. Experience - Handling complaints Investigative work into digital or operational problems Excellent written communication and drafting skills Comfortable working independently. Stakeholder Engagement Parliamentary business is desired, having dealt with complaints and Freedom of Information (FOI) PLEASE APPLY ONLINE SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.

Parliamentary and Complaints Caseworker Team: Strategy, Policy and Engagement (GOV.UK One Login & Wallet) Duration : 6 months Contract Location: Hybrid/Government Office Location (London, Manchester or Bristol) Rate: £350 per day inside IR35 The Role We are seeking an experienced Parliamentary and Complaints Caseworker to lead the management of complex casework, complaints, and high-profile operational issues within the GOV.UK One Login and Wallet programme. This role will play a key part in ensuring users receive effective support, issues are investigated thoroughly, and lessons learned are translated into service improvements. The successful candidate will work across multidisciplinary teams, government departments, and external stakeholders to resolve complex problems and improve user outcomes. Key Responsibilities As a Parliamentary and Complaints Caseworker, you will: Lead and operate a centralised complex casework service, establishing effective frameworks for case management, tracking, escalation, and governance. Ensure compliance with statutory deadlines, service standards, and organisational processes. Investigate operational and service-related issues, collaborating with operational teams and relying parties to understand complex user challenges. Support users who encounter difficulties within service journeys and facilitate timely resolution of issues. Develop clear, evidence-based recommendations to improve operational performance and user experience. Analyse complaints, casework trends, and user feedback to identify recurring themes and root causes. Use qualitative and quantitative data to drive continuous service improvement and reduce avoidable demand. Build, manage, and influence stakeholder relationships across government and partner organisations. Navigate complex and sensitive situations while balancing competing priorities and user needs. Escalate risks and issues appropriately while maintaining focus on service delivery and continuous improvement. Prepare high-quality written responses, briefings, reports, and correspondence for senior stakeholders and governance forums. Essential Skills and Experience We are interested in candidates who can demonstrate: Experience managing complaints, casework, parliamentary correspondence, or other high-profile operational issues within a structured environment. Strong understanding of governance, consistency, regulatory requirements, and maintaining user trust. Proven experience conducting investigations into operational, service, or digital issues. Ability to gather, analyse, and interpret evidence from multiple sources to develop practical solutions and recommendations. Experience working with diverse stakeholder groups and managing complex relationships effectively. Strong problem-solving skills with the ability to take ownership of issues through to resolution. Experience identifying risks, opportunities for improvement, and implementing corrective actions. Excellent organisational skills with the ability to manage multiple priorities and deadlines simultaneously. Outstanding written communication skills, including drafting clear, concise, and accurate responses, briefings, reports, and correspondence. Ability to work confidently in complex, fast-paced, and high-risk environments while maintaining a strong focus on user outcomes. Desirable Experience Experience within central government, public sector organisations, or highly regulated environments. Knowledge of digital services, identity services, or large-scale digital transformation programmes. Understanding of complaints handling frameworks, service management, and user-centred design principles. Experience working with performance data, service metrics, and continuous improvement methodologies.

Parliamentary and Complaints Caseworker Team: Strategy, Policy and Engagement (GOV.UK One Login & Wallet) Duration: 6 months Contract Location: Hybrid/Government Office Location (London, Manchester or Bristol) Rate: £350 per day inside IR35 Security Clearance : Active SC Required The Role We are seeking an experienced Parliamentary and Complaints Caseworker to lead the management of complex casework, complaints, and high-profile operational issues within the GOV.UK One Login and Wallet programme. This role will play a key part in ensuring users receive effective support, issues are investigated thoroughly, and lessons learned are translated into service improvements. The successful candidate will work across multidisciplinary teams, government departments, and external stakeholders to resolve complex problems and improve user outcomes. Key Responsibilities As a Parliamentary and Complaints Caseworker, you will: Lead and operate a centralised complex casework service, establishing effective frameworks for case management, tracking, escalation, and governance. Ensure compliance with statutory deadlines, service standards, and organisational processes. Investigate operational and service-related issues, collaborating with operational teams and relying parties to understand complex user challenges. Support users who encounter difficulties within service journeys and facilitate timely resolution of issues. Develop clear, evidence-based recommendations to improve operational performance and user experience. Analyse complaints, casework trends, and user feedback to identify recurring themes and root causes. Use qualitative and quantitative data to drive continuous service improvement and reduce avoidable demand. Build, manage, and influence stakeholder relationships across government and partner organisations. Navigate complex and sensitive situations while balancing competing priorities and user needs. Escalate risks and issues appropriately while maintaining focus on service delivery and continuous improvement. Prepare high-quality written responses, briefings, reports, and correspondence for senior stakeholders and governance forums. Essential Skills and Experience We are interested in candidates who can demonstrate: Experience managing complaints, casework, parliamentary correspondence, or other high-profile operational issues within a structured environment. Strong understanding of governance, consistency, regulatory requirements, and maintaining user trust. Proven experience conducting investigations into operational, service, or digital issues. Ability to gather, analyse, and interpret evidence from multiple sources to develop practical solutions and recommendations. Experience working with diverse stakeholder groups and managing complex relationships effectively. Strong problem-solving skills with the ability to take ownership of issues through to resolution. Experience identifying risks, opportunities for improvement, and implementing corrective actions. Excellent organisational skills with the ability to manage multiple priorities and deadlines simultaneously. Outstanding written communication skills, including drafting clear, concise, and accurate responses, briefings, reports, and correspondence. Ability to work confidently in complex, fast-paced, and high-risk environments while maintaining a strong focus on user outcomes. Desirable Experience Experience within central government, public sector organisations, or highly regulated environments. Knowledge of digital services, identity services, or large-scale digital transformation programmes. Understanding of complaints handling frameworks, service management, and user-centred design principles. Experience working with performance data, service metrics, and continuous improvement methodologies.

Parliamentary & Complaints Caseworker Contract Length: 6 months IR35 Status: Inside IR35 Location: Hybrid Day Rate: £250 - £350pd About the Role We are seeking an experienced Parliamentary & Complaints Caseworker to support a high-profile digital transformation programme within central government. This role offers the opportunity to work in a fast-paced environment, managing complex casework, investigating operational issues, handling high-profile complaints, and contributing to the continuous improvement of critical public services. Key Responsibilities Lead and manage complex casework and complaints through to resolution. Establish and maintain effective case management, tracking, and escalation processes. Investigate operational and service-related issues, gathering and analysing evidence to identify root causes. Work collaboratively with internal teams and external stakeholders to resolve user issues and improve outcomes. Produce clear, evidence-based recommendations to support service improvements. Analyse complaints and user feedback to identify trends and opportunities for continuous improvement. Build effective relationships with a wide range of stakeholders, influencing decisions and supporting delivery objectives. Ensure compliance with governance requirements and statutory deadlines. Essential Skills & Experience Proven experience handling complex complaints, casework, or high-profile operational issues. Strong investigative and analytical skills, with the ability to assess evidence and make informed recommendations. Experience working in regulated, governance-heavy, or public-facing environments. Excellent stakeholder management and relationship-building skills. Ability to manage competing priorities and resolve issues effectively. Strong written communication skills, including drafting responses, briefing materials, and correspondence for senior audiences. A proactive approach to identifying risks, opportunities, and service improvements. Desirable Experience Parliamentary or ministerial correspondence. Complaints management within government, regulatory, or public sector organisations. Service improvement or operational excellence initiatives. Experience supporting citizen-facing digital services. What You'll Bring Strong attention to detail. Excellent judgement and problem-solving ability. Confidence working with senior stakeholders. A user-focused mindset. The ability to remain calm and effective when managing sensitive or high-profile issues. To Apply Please submit your CV along with SC Clearance status (current or previously held)

Interim People Advisor (Band 6) Location: NHS Organisation (Confidential) Contract: Fixed Term (3 6 Months) Hours: Full Time 37.5 hours per week Working Pattern: Hybrid (up to 2 days remote) Pay: NHS Band 6 (via Bank) Overview Fox Morris Group are working in partnership with a large NHS organisation to recruit an experienced People Advisor (Band 6) on an interim basis. This is a key role within the People Directorate, providing essential support during a busy period . The successful candidate will play a vital role in maintaining operational HR service delivery, with a strong focus on employee relations casework. The Role Reporting into the People Business Partner, you will be responsible for managing a diverse and complex HR caseload, ensuring timely and high-quality resolution of employee relations matters. The role will focus heavily on casework and supporting wider team capacity, requiring someone who can quickly build credibility and work autonomously. Key responsibilities include: • Managing a full range of employee relations cases including disciplinary, grievance, capability and dignity at work • Leading on sickness absence management, including long-term absence cases • Conducting investigations, gathering evidence and producing comprehensive reports • Providing expert advice to managers on HR policy, employment law and NHS terms and conditions • Supporting hearings and presenting findings where required • Identifying trends and contributing to workforce improvements and action planning • Building effective working relationships with managers, staff and trade union representatives Candidate Requirements Essential • CIPD Level 5 qualified or equivalent • Proven experience in a People/HR Advisor role managing complex ER casework • Experience advising on disciplinary, grievance, absence and performance matters • Strong knowledge of employment law and HR best practice • Ability to manage a full caseload independently and meet deadlines • Excellent communication, stakeholder management and report writing skills Desirable • Previous experience within the NHS at Band 5 or Band 6 level • Understanding of NHS terms and conditions Additional Information • This role is offered on a 3 6 month fixed-term basis • Full-time hours (37.5 per week) • Hybrid working available (up to 2 days off site) • Successful candidate must be engaged via the NHS Bank Why Apply? • Opportunity to gain experience within a large, complex NHS environment • High level of autonomy in a fast-paced, hands-on role • Exposure to varied and complex ER casework • Supportive team with strong leadership and clear direction Apply Now If you are an experienced Interim People Advisor looking for a new challange we would love to hear from you .

Working hours: Full time - 37 hours per week Schedule type: Hybrid working - expected office days 2 days per week (after initial 6 weeks training). However, this is dependent on business needs. The Role Are you ready to make a real difference in people's lives while building a rewarding career? At Raven Housing Trust, we're passionate about creating safe, healthy homes for our residents-and we're looking for someone who shares that commitment. As a Customer Complaints Handler, you'll join a forward-thinking customer service & engagement team tackling some of the most important challenges in housing today. This is your chance to play a key role in improving living conditions and shaping services that truly matter. This is more than a job-it's an opportunity to be part of a team that values innovation, collaboration, and customer focus. At Raven, we empower our people to lead with purpose. You'll join an organisation that values belonging, ownership, and collaboration-where your voice matters and your impact is felt across our communities. We're proud of our inclusive, supportive culture and our commitment to professional development. What you'll be doing In this role, you'll play a crucial part in ensuring our teams have the tools, knowledge, and processes they need to deliver a high-quality service. You will: Ensure a high-quality, fair complaints handling process that resolves issues promptly, improves satisfaction, and reinforces trust between Raven and its residents. Act on customer feedback by listening, analysing complaints, and ensuring the voice of the customer is reflected in service improvements. Engage directly with customers, including via social media, to ensure concerns are heard, addressed, and responded to in a timely and empathetic manner. Improve complaint resolution outcomes by identifying root causes of dissatisfaction, reducing repeat contacts, and feeding insights into service redesign. Ensure full compliance with the Housing Ombudsman Complaint Handling Code and act as first point of contact for the Housing Ombudsman Service, providing accurate and timely information to caseworkers and legal teams. What you'll bring We're looking for someone who: Will bring excellent GDPR and data protection legislation knowledge. Proven experience of providing customer service in a housing association or similar regulated sector. An understanding of regulatory requirements and standards for complaint handling. Knowledge of Risk, Governance and Assurance in the Housing Sector. Why join Raven? At Raven, we're more than just a housing association - we're a community-focused organisation committed to creating positive change. You'll be joining a supportive, forward-thinking team where your ideas and expertise will genuinely make a difference. You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better. What Raven will offer in return To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference. Our reward package includes: Competitive salaries Fantastic work/life balance with flexible working and generous leave entitlement Strong focus on learning and development, with opportunities to grow your skills and career Enhanced maternity, paternity, and adoption pay Funded health cash plan Extensive wellbeing support Voucher-based recognition scheme Retail discounts Raven are focused on creating a diverse and inclusive workplace. We encourage applications form all candidates, including minority ethnics, the LBGTQ+ community, people with disabilities and long-term health conditions, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. Further information As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application. All data collected is anonymous and has zero bearing on your application. If there is anything we can do to accommodate your specific situation, please let the recruitment team know.

Interim/Contract Immigration Solicitor Immediate Start Manchester, Birmingham or London On-site / Hybrid Interim Contract (initial 3 6 months, scope to extend) Full-time Salary negotiable Make immigration work for the people who care: Transforming Support provides person-centred supported living and outreach for adults with learning disabilities, autism and complex needs across the UK. The people who deliver that care our support workers are the heart of everything we do, and a significant proportion of them join us from overseas. Getting their immigration right isn t a back-office task. It s what keeps our services staffed, our tenants supported, and our promise of quality of life intact. We need an experienced Immigration Solicitor on an interim basis, starting immediately, to take ownership of that responsibility while we plan for the long term. Why this role, and why now? We re a growing provider in a sector under intense regulatory scrutiny. Sponsor-licence compliance, Home Office audits and the fast-changing rules around the Health & Care Worker and Skilled Worker routes carry real consequences for our licence, our people and the vulnerable adults who rely on us. We want a safe pair of hands who can step in from day one, give us confidence we re getting it right, and leave us in a stronger position than they found us. What you'll own: Managing our sponsor licence and compliance duties end to end Sponsorship Management System (SMS), reporting duties, record-keeping and audit-readiness. Advising on Skilled Worker and Health & Care Worker visa applications, extensions, changes of circumstance and the impact of evolving Immigration Rules on our workforce. Running right-to-work checks and processes, and tightening our systems so they re robust and consistent across every region we operate in. Preparing for and responding to UKVI compliance visits, audits and any enforcement contact. Being the trusted adviser to HR, recruitment and senior leadership translating complex rules into clear, practical decisions. Identifying risk early and building durable processes, templates and guidance the team can rely on after your assignment ends. What you'll bring: Qualified Solicitor (or Chartered Legal Executive / experienced OISC Level 3 / IAA-accredited practitioner) with a strong business immigration background. Deep, current knowledge of sponsor licensing, the points-based system and the Health & Care Worker / Skilled Worker routes ideally with health and social care sector exposure. A track record of handling UKVI compliance and audits with calm authority. The ability to hit the ground running this is an interim role and we need impact in weeks, not months. Clear, human communication: you can give a nervous new starter and a board director the answer each of them needs. Sound judgement, discretion and a genuine care for the mission behind the paperwork. The practicalities: Start date: Immediate we are ready to move quickly for the right person. Type: Interim assignment, initial 3 6 months with potential to extend. Location: Based in Manchester, Birmingham or London, with regular office attendance expected. This is a collaborative, on-site role working closely with our HR and leadership teams. Why Transforming Support: You ll be doing immigration work with a point to it. Every visa secured and every compliance gap closed means a support worker stays in post and an adult with complex needs keeps the consistent, trusted care that helps them live more independently. We re person-centred about the people we support and we extend that same respect to the people who join our team. How to Apply: Send your CV and a short note on your relevant experience and earliest availability. We re reviewing applications on a rolling basis and interviewing quickly, so early applications are strongly encouraged. Transforming Support is committed to safeguarding and to building a diverse, inclusive team. Appointment is subject to satisfactory references and relevant pre-employment checks. Other suitable skills and experience includes: Immigration Solicitor, Senior Immigration Solicitor, Business Immigration Solicitor, Immigration Caseworker, Immigration Consultant, Sponsor Licence Compliance Manager, Immigration Compliance Manager, Skilled Worker Visa Specialist, UKVI Compliance Officer, Immigration and Nationality Adviser.

HR Consultant Opportunities Location: Predominantly remote with occasional office attendance We are recruiting for HR Consultants within a large and complex public sector organisation. These roles offer the opportunity to influence people practices, shape HR policy and support a positive workplace culture. These opportunities include a specialist focus in one of the following areas: Job Evaluation Equality, Diversity and Inclusion (EDI) Both roles share a core focus on providing high-quality HR advice, developing people policies and supporting managers across a diverse workforce. Please note: Experience within a large complex Local Authority environment is essential. Applications without proven Local Government HR experience will not be considered. The Role: As an HR Consultant, you will play a key role in developing and reviewing HR policies, advising on complex employment matters and supporting organisational projects that shape workforce culture and ways of working. Working closely with managers, HR colleagues and internal stakeholders, you will help ensure employment practices remain fair, consistent, legally compliant and aligned with best practice. Core Responsibilities: Review and develop HR policies to ensure clarity, fairness and compliance with employment legislation. Provide expert guidance on complex HR casework, including conduct, performance and attendance matters. Support organisational projects requiring HR and policy expertise. Build strong relationships with managers to promote consistent people management practices. Contribute to learning resources and management training. Analyse workforce data and provide evidence-based recommendations to support decision making. Specialist Focus (depending on experience): The successful candidate will have a primary focus in one of the following areas, depending on skills and experience: Job Evaluation: Lead and support Job Evaluation activity, ensuring roles are assessed fairly and consistently. Advise managers on role design, grading outcomes and Job Evaluation processes. Maintain and develop Job Evaluation frameworks, guidance and documentation. Use workforce and role data to inform pay, grading and organisational decisions. Equality, Diversity and Inclusion (EDI): Lead the development and implementation of Equality, Diversity and Inclusion initiatives. Provide expert advice on equality legislation and inclusive employment practices. Support Equality Impact Assessments (EqIAs) and embed equality considerations into HR policies and organisational projects. Work with internal stakeholders and colleague networks to promote an inclusive workplace culture. Use workforce data and employee insight to identify opportunities to improve equality outcomes and employee experience. About You: You will be an experienced HR professional with: Significant HR experience within a Local Authority environment (essential) Experience of HR policy development and complex employee relations casework Strong understanding of UK employment law and HR best practice Expertise in either Job Evaluation or Equality, Diversity and Inclusion Excellent analytical, communication and stakeholder management skills Ability to manage sensitive issues with professionalism and sound judgement Collaborative approach and commitment to fair and inclusive people practices Working Arrangements: These are predominantly remote roles offering excellent flexibility. Attendance at the office will be required occasionally, typically around once per week, along with a small number of in-person team meetings throughout the year. Candidates should be willing to travel when required.

We are seeking an experienced Casework Team Leader to join a high-profile Government programme supporting the delivery of complex, policy-led casework in a fast-paced operational environment. This role is ideal for someone with a strong background in Government operational delivery who can confidently lead teams, make evidence-based decisions, and build effective relationships with a range of stakeholders. The Role As a Casework Team Leader, you will lead a team responsible for delivering high-quality casework while ensuring decisions are made consistently, fairly and in line with Government policy. You will provide leadership and coaching to your team, oversee operational performance, contribute to continuous improvement, and support the wider objectives of the organisation. Key Responsibilities Lead a Casework Team, providing line management to HEO Civil Servants and task management of contingent workers. Make autonomous, evidence-based decisions in accordance with Government policy and guidance. Analyse complex evidence and request additional information where required to support decision making. Handle sensitive personal information in accordance with data protection requirements. Build and maintain effective working relationships with colleagues and stakeholders across Government. Provide advice and guidance to support operational delivery and departmental priorities. Oversee casework data, management information and reporting to support performance monitoring and resource planning. Ensure compliance with governance processes and operational procedures. Deputise for senior managers when required. Coach, mentor and support the development of caseworkers. Essential Skills & Experience Active SC Clearance with no restrictions. Sole UK National. Experience working within Central Government or closely alongside Government in a fast-paced operational delivery environment. Experience leading, managing or mentoring teams, with a focus on wellbeing and development. Strong evidence-based decision-making skills using Government policy. Experience of rules-based casework and operational delivery. Experience working in a policy-led environment. Strong stakeholder management and communication skills. Competent in Microsoft 365, including intermediate Excel skills. You'll Be Successful If You Have The ability to make sound, balanced decisions under pressure. Strong analytical and organisational skills. Excellent attention to detail. Confidence engaging with stakeholders at all levels. A collaborative approach and a commitment to delivering excellent public service. Please Note Active SC Clearance is essential. Applicants must be Sole UK Nationals . This role is inside IR35 . Hybrid working applies, with attendance in Whitehall required between one and three days per week based on business needs. No travel or subsistence expenses are payable. If you're an experienced operational leader with a background in Government casework and policy-led decision making, we'd love to hear from you. Apply today to be considered.

Your New Opportunity Hays are delighted to be supporting a well-established and highly respected regulatory organisation in the search for an experienced Triage Manager on a 12-month fixed-term contract in Sheffield. Based in Sheffield city centre, this role offers a hybrid working pattern with excellent public transport links and nearby parking facilities available. This is a leadership opportunity within a specialist case management and regulatory environment, where you will oversee a team responsible for assessing and prioritising complex referrals, ensuring risk-based decision-making and high-quality service delivery. KEY VACANCY INFORMATION Triage Manager12-Month Fixed-Term Contract Salary: 55,242 rising to 57,644 Location: Sheffield City Centre Working Pattern: Full-time, 37 hours per week, Monday to Friday Hybrid Working: 3 days office-based, 2 days remote The Role As Triage Manager, you will lead a team of experienced professionals responsible for the initial assessment of sensitive and complex cases. You will ensure decisions are made consistently, efficiently and in line with relevant regulatory frameworks, internal policies and quality standards. Key responsibilities will include: Managing the operational delivery of a specialist triage function. Staff management of Triage Case Staff Leading, coaching and developing a team of Team Leaders and case professionals. Providing oversight of high-risk, sensitive and complex cases. Ensuring decisions are evidence-based, proportionate and defensible. Monitoring workloads, service standards and performance measures. Driving continuous improvement across processes, procedures and service delivery. Producing management information, reports and performance data. Working closely with legal, operational and senior leadership stakeholders. Supporting quality assurance activities and maintaining high professional standards. Deputising for senior management where required. Identifying operational risks and implementing appropriate mitigation strategies. About YouTo be successful in this role, you will demonstrate: Previous experience working within a regulatory, investigative, legal, compliance or similarly governed environment. Experience leading and developing high-performing teams. Strong decision-making skills and the ability to assess complex information quickly and effectively. Experience handling sensitive, confidential or high-profile casework. Excellent analytical and problem-solving capabilities. A track record of implementing improvements to systems, processes or service delivery. Experience monitoring KPIs, performance metrics and quality standards. Outstanding communication skills with the ability to engage effectively with a wide range of stakeholders. Strong organisational skills and the ability to manage competing priorities. Good working knowledge of Microsoft Office applications and case management systems. What You'll Receive Salary of 55,242 rising to 57,644. Hybrid working arrangement. Modern Sheffield city centre offices. Excellent transport links. Nearby parking options. Opportunity to lead a highly visible and important operational function. Exposure to senior stakeholders and strategic projects. Immediate start available. Apply Now If you're an experienced operational leader with a background in regulatory, compliance, investigations, governance, legal services or case management and are looking for your next challenge, we'd love to hear from you. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)