Where: EE Gosforth (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET) OR EE Tyneisde (Silver Fox Way, Newcastle upon Tyne NE27 0QJ) Full time: Permanent Salary: £26,116 rising to £26.738 after 8 months of being here, plus incentives and bonuses Hourly rate: £13.35 per hour rising to £13.66 per hour at 9 months in role Start date: July 2026 onwards Sales Advisors If you're outgoing, full of energy and love talking to people, you'd be better off in sales with EE. Maybe you've worked in retail, or hospitality before. You know how to deal with customers but you're looking for something more exciting - a job that's going to challenge you. And, of course, you want to earn a bit more cash. Our North Tyneside OR Gosforth team's full of people like you - so you'll be in great company here. What does being a sales advisor involve? You'll join a lively sales team in our North Tyneside OR Gosforth contact centre. We'll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You'll also help them to navigate the different tech products we sell. You need to be a great listener as well as a fluent talker. A lot of the time, you'll pick up on something that someone has said, then use that to match them with the perfect product. Forget what you've heard about sales Don't let what you've heard about sales put you off. Let's smash a few myths Yes, there are targets to hit. But the kind of people who like sales, love that. You're probably naturally competitive. You get a buzz out of beating the person next to you. You hate being bored at work. It's not "cold calling". The calls come in to you and you decide how best you can help the customer. That's why we value resourceful people who like fixing problems. People say it's "hard selling". It's really not! You're basically talking to people about fun tech stuff that they already want. Who doesn't love a better phone, faster broadband or a new console? Why you'll be better off at EE GREAT MONEY - you start on £26,116 which goes up to £26,738 after 8 months. UNCAPPED COMMISSION - the more you sell, the more you can earn. BRILLIANT BENEFITS - including 24/7 GP appointments for you and your family, free parking and discounts on EE products like phones and broadband that could save you £100s every year. GROWTH - we're passionate about developing our people. There are plenty of career paths across EE and BT. FLEXIBILITY - you can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family. GREAT PEOPLE - you're working with people like you. It's a sociable, supportive environment.
Jul 05, 2026
Full time
Where: EE Gosforth (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET) OR EE Tyneisde (Silver Fox Way, Newcastle upon Tyne NE27 0QJ) Full time: Permanent Salary: £26,116 rising to £26.738 after 8 months of being here, plus incentives and bonuses Hourly rate: £13.35 per hour rising to £13.66 per hour at 9 months in role Start date: July 2026 onwards Sales Advisors If you're outgoing, full of energy and love talking to people, you'd be better off in sales with EE. Maybe you've worked in retail, or hospitality before. You know how to deal with customers but you're looking for something more exciting - a job that's going to challenge you. And, of course, you want to earn a bit more cash. Our North Tyneside OR Gosforth team's full of people like you - so you'll be in great company here. What does being a sales advisor involve? You'll join a lively sales team in our North Tyneside OR Gosforth contact centre. We'll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You'll also help them to navigate the different tech products we sell. You need to be a great listener as well as a fluent talker. A lot of the time, you'll pick up on something that someone has said, then use that to match them with the perfect product. Forget what you've heard about sales Don't let what you've heard about sales put you off. Let's smash a few myths Yes, there are targets to hit. But the kind of people who like sales, love that. You're probably naturally competitive. You get a buzz out of beating the person next to you. You hate being bored at work. It's not "cold calling". The calls come in to you and you decide how best you can help the customer. That's why we value resourceful people who like fixing problems. People say it's "hard selling". It's really not! You're basically talking to people about fun tech stuff that they already want. Who doesn't love a better phone, faster broadband or a new console? Why you'll be better off at EE GREAT MONEY - you start on £26,116 which goes up to £26,738 after 8 months. UNCAPPED COMMISSION - the more you sell, the more you can earn. BRILLIANT BENEFITS - including 24/7 GP appointments for you and your family, free parking and discounts on EE products like phones and broadband that could save you £100s every year. GROWTH - we're passionate about developing our people. There are plenty of career paths across EE and BT. FLEXIBILITY - you can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family. GREAT PEOPLE - you're working with people like you. It's a sociable, supportive environment.
This is not the sort of practice role where you inherit a tidy portfolio, follow established processes, and stay in your lane. This opportunity is built for someone who enjoys variety, thrives on responsibility, and wants to have a visible impact in a growing business. Joining a small but ambitious firm, you will work directly with Partners, take ownership of client relationships, and become involved across a broad mix of accounting, advisory, and commercial matters. The role offers far more than delivery work. You will be trusted to make decisions, improve how things are done, and help shape the future direction of the firm as it continues to expand. There is no large corporate structure and no unnecessary layers of management, just genuine autonomy, meaningful client exposure, and the chance to become an important part of the next stage of growth. It would suit someone entrepreneurial in mindset; someone who spots opportunities, takes initiative, enjoys solving problems, and wants a role that grows with them rather than one they outgrow. Job Title: Accounts & Client Manager Job Type: Perm Location: Farnham Salary: £45,000 - 65,000 Reference no: 16016 Accounts & Client Manager - Benefits 4-day working week on full salary 5 weeks annual leave Additional time off between Christmas and New Year Free on-site parking Opportunity to progress into a senior leadership position High level of autonomy and responsibility Direct access to Partners and decision making Accounts & Client Manager - About The Role This is a broad and varied role offering exposure well beyond year-end accounts production. You will take ownership of your own portfolio and become a trusted adviser to clients, supporting them across a range of accounting and business matters. Working directly with the Partners, you will have significant freedom to manage your workload, build relationships in your own style, and contribute ideas that improve both client outcomes and internal processes. The position is ideal for someone who enjoys variety and wants to play a meaningful role in a firm's growth journey. Key responsibilities: Manage and develop your own portfolio of clients Build long-term client relationships and become a trusted point of contact Prepare and review statutory accounts and related work Review bookkeeping and management information prepared for clients Provide practical advice and support across a range of accounting matters Work directly with Partners on complex client situations Identify opportunities to improve processes and client delivery Support the growth and development of the client portfolio Take ownership of deadlines and ensure work is delivered to a high standard Contribute ideas and initiatives as the firm continues to expand The successful Accounts & Client Manager will have: ACA or ACCA qualified Extensive Xero experience Previous UK accountancy practice experience Varied experience highly desired- Accounts, Corporate Tax, Personal Tax, Bookkeeping, Management Accounts, VAT Experience managing or supporting a client portfolio Strong technical accounting knowledge Comfortable working independently and taking ownership Commercial awareness and problem-solving ability Confidence dealing directly with clients Organised approach and ability to prioritise effectively Initiative and desire to make a visible contribution Interest in progressing within a growing firm Howett Thorpe are acting as a recruitment agency in relation to this role and comply with all relevant UK legislation and do not discriminate on any protected characteristics. Due to the high volume of applications we currently receive, we are unable to respond to all candidates. If you do not hear from a Consultant within 5 working days, please assume that you have not been successful. Refer a friend If this job is not of interest to you, but you know a friend or colleague who may be interested, recommend them to us and receive a minimum of £100 in vouchers if we assist them in securing a permanent role and a minimum of £25 in vouchers if we place them in a temporary assignment. (Terms & conditions apply)
Jul 05, 2026
Full time
This is not the sort of practice role where you inherit a tidy portfolio, follow established processes, and stay in your lane. This opportunity is built for someone who enjoys variety, thrives on responsibility, and wants to have a visible impact in a growing business. Joining a small but ambitious firm, you will work directly with Partners, take ownership of client relationships, and become involved across a broad mix of accounting, advisory, and commercial matters. The role offers far more than delivery work. You will be trusted to make decisions, improve how things are done, and help shape the future direction of the firm as it continues to expand. There is no large corporate structure and no unnecessary layers of management, just genuine autonomy, meaningful client exposure, and the chance to become an important part of the next stage of growth. It would suit someone entrepreneurial in mindset; someone who spots opportunities, takes initiative, enjoys solving problems, and wants a role that grows with them rather than one they outgrow. Job Title: Accounts & Client Manager Job Type: Perm Location: Farnham Salary: £45,000 - 65,000 Reference no: 16016 Accounts & Client Manager - Benefits 4-day working week on full salary 5 weeks annual leave Additional time off between Christmas and New Year Free on-site parking Opportunity to progress into a senior leadership position High level of autonomy and responsibility Direct access to Partners and decision making Accounts & Client Manager - About The Role This is a broad and varied role offering exposure well beyond year-end accounts production. You will take ownership of your own portfolio and become a trusted adviser to clients, supporting them across a range of accounting and business matters. Working directly with the Partners, you will have significant freedom to manage your workload, build relationships in your own style, and contribute ideas that improve both client outcomes and internal processes. The position is ideal for someone who enjoys variety and wants to play a meaningful role in a firm's growth journey. Key responsibilities: Manage and develop your own portfolio of clients Build long-term client relationships and become a trusted point of contact Prepare and review statutory accounts and related work Review bookkeeping and management information prepared for clients Provide practical advice and support across a range of accounting matters Work directly with Partners on complex client situations Identify opportunities to improve processes and client delivery Support the growth and development of the client portfolio Take ownership of deadlines and ensure work is delivered to a high standard Contribute ideas and initiatives as the firm continues to expand The successful Accounts & Client Manager will have: ACA or ACCA qualified Extensive Xero experience Previous UK accountancy practice experience Varied experience highly desired- Accounts, Corporate Tax, Personal Tax, Bookkeeping, Management Accounts, VAT Experience managing or supporting a client portfolio Strong technical accounting knowledge Comfortable working independently and taking ownership Commercial awareness and problem-solving ability Confidence dealing directly with clients Organised approach and ability to prioritise effectively Initiative and desire to make a visible contribution Interest in progressing within a growing firm Howett Thorpe are acting as a recruitment agency in relation to this role and comply with all relevant UK legislation and do not discriminate on any protected characteristics. Due to the high volume of applications we currently receive, we are unable to respond to all candidates. If you do not hear from a Consultant within 5 working days, please assume that you have not been successful. Refer a friend If this job is not of interest to you, but you know a friend or colleague who may be interested, recommend them to us and receive a minimum of £100 in vouchers if we assist them in securing a permanent role and a minimum of £25 in vouchers if we place them in a temporary assignment. (Terms & conditions apply)
Where: EE Darlington (Senhouse Road) Full time: Permanent Salary: £26,116.00 rising to £26,738.00 after 8 months of being here, plus incentives and bonuses Hourly rate: £13.35 per hour rising to £13.66 per hour at 9 months in role Start date: August 2026 If you're outgoing, full of energy and love talking to people, you'd be better off in sales with EE. Maybe you've worked in retail, or hospitality before. You know how to deal with customers but you're looking for something more exciting - a job that's going to challenge you. And, of course, you want to earn a bit more cash. Our Darlington team's full of people like you - so you'll be in great company here. What does being a sales advisor involve? You'll join a lively sales team in our Darlington contact centre. We'll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You'll also help them to navigate the different tech products we sell. You need to be a great listener as well as a fluent talker. A lot of the time, you'll pick up on something that someone has said, then use that to match them with the perfect product. Forget what you've heard about sales Don't let what you've heard about sales put you off. Let's smash a few myths Yes, there are targets to hit. But the kind of people who like sales, love that. You're probably naturally competitive. You get a buzz out of beating the person next to you. You hate being bored at work. It's not "cold calling". The calls come in to you and you decide how best you can help the customer. That's why we value resourceful people who like fixing problems. People say it's "hard selling". It's really not! You're basically talking to people about fun tech stuff that they already want. Who doesn't love a better phone, faster broadband or a new console? Why you'll be better off at EE GREAT MONEY - you start on £26,116 which goes up to £26,738 after 8 months. UNCAPPED COMMISSION - the more you sell, the more you can earn. BRILLIANT BENEFITS - including 24/7 GP appointments for you and your family, free parking and discounts on EE products like phones and broadband that could save you £100s every year. GROWTH - we're passionate about developing our people. There are plenty of career paths across EE and BT. FLEXIBILITY - you can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family. GREAT PEOPLE - you're working with people like you. It's a sociable, supportive environment.
Jul 05, 2026
Full time
Where: EE Darlington (Senhouse Road) Full time: Permanent Salary: £26,116.00 rising to £26,738.00 after 8 months of being here, plus incentives and bonuses Hourly rate: £13.35 per hour rising to £13.66 per hour at 9 months in role Start date: August 2026 If you're outgoing, full of energy and love talking to people, you'd be better off in sales with EE. Maybe you've worked in retail, or hospitality before. You know how to deal with customers but you're looking for something more exciting - a job that's going to challenge you. And, of course, you want to earn a bit more cash. Our Darlington team's full of people like you - so you'll be in great company here. What does being a sales advisor involve? You'll join a lively sales team in our Darlington contact centre. We'll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You'll also help them to navigate the different tech products we sell. You need to be a great listener as well as a fluent talker. A lot of the time, you'll pick up on something that someone has said, then use that to match them with the perfect product. Forget what you've heard about sales Don't let what you've heard about sales put you off. Let's smash a few myths Yes, there are targets to hit. But the kind of people who like sales, love that. You're probably naturally competitive. You get a buzz out of beating the person next to you. You hate being bored at work. It's not "cold calling". The calls come in to you and you decide how best you can help the customer. That's why we value resourceful people who like fixing problems. People say it's "hard selling". It's really not! You're basically talking to people about fun tech stuff that they already want. Who doesn't love a better phone, faster broadband or a new console? Why you'll be better off at EE GREAT MONEY - you start on £26,116 which goes up to £26,738 after 8 months. UNCAPPED COMMISSION - the more you sell, the more you can earn. BRILLIANT BENEFITS - including 24/7 GP appointments for you and your family, free parking and discounts on EE products like phones and broadband that could save you £100s every year. GROWTH - we're passionate about developing our people. There are plenty of career paths across EE and BT. FLEXIBILITY - you can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family. GREAT PEOPLE - you're working with people like you. It's a sociable, supportive environment.
Job Title: PMO Manager Location: Camberley / Newcastle / Glasgow / Remote Salary: Competitive Type: Permanent Sector: Publc Sector Job Description The PMO Manager is responsible for establishing, leading, and continuously improving a high-performing Programme Management Office (PMO) function to support the successful delivery of programmes and projects across North s Public Service sector. This role ensures strong governance, consistent delivery standards, effective reporting, and alignment to organisational strategy. The PMO Manager provides oversight of the project portfolio, enabling delivery within time, cost, and quality constraints, while maximising value for money and ensuring compliance with public sector requirements. Key Responsibilities: PMO Leadership & Governance Lead and manage the PMO function, including development of the PMO team ensuring effective governance frameworks are in place across all programmes and projects Develop and implement consistent project management standards, methodologies, tools, and templates Ensure compliance with internal governance, audit requirements, and public sector regulations Act as the escalation point for PMO related issues beyond project level escalation Provide assurance to senior leadership on programme health, risks, and performance Programme & Project Oversight Oversee the portfolio of programmes and projects, ensuring alignment with strategic priorities and service outcomes Monitor delivery progress against scope, time, cost, quality, and benefits realisation Maintain visibility of project status, ensuring accurate and consistent reporting across all initiatives Facilitate governance forums, supporting effective decision-making Support Programme and Project Managers to ensure best practice delivery and issue resolution Ensure effective integration of project outputs into business-as-usual operations Risk, Issue & Dependency Management Implement robust risk and issue management processes Identify, monitor, and manage portfolio-level risks, threats, and opportunities Ensure escalation routes are clear and effective Maintain oversight of interdependencies across programmes to manage delivery risk Performance, Reporting & Assurance Develop and maintain clear, insightful reporting for senior stakeholders, including dashboards and KPIs Track and report on programme performance, benefits realisation, and resource utilisation Ensure the quality and accuracy of project reporting through structured quality assurance processes Provide insights to support strategic decision-making at SLT/ELT level Resource & Financial Management Support resource planning and capacity management across programmes Provide oversight of programme budgets, forecasting, and financial controls Monitor project financial performance (including cost, revenue, and margin where applicable) Ensure value for money and alignment with public sector funding expectations Collaborate with commercial, sales, or pipeline teams to align delivery capacity with demand Stakeholder Engagement Build strong relationships with internal stakeholders, senior leaders, and delivery teams Act as a trusted advisor on project and programme delivery best practice Engage with external partners, suppliers, and public sector bodies where required Ensure clear communication of plans, risks, issues, and resource requirements across stakeholders Continuous Improvement Identify opportunities to improve PMO processes, tools, automation, and ways of working Drive a culture of continuous improvement, learning, and delivery excellence Support organisational maturity in portfolio, programme, and project management Develop PMO team capability and support wider organisational learning Identify skill gaps and support upskilling across delivery teams Team Management Lead, motivate & develop the PMO team Skills and Experience: Proven experience leading or managing a PMO function (ideally for public sector customers) Strong knowledge of project and programme management methodologies (e.g. APM or equivalent) Experience of governance, reporting, risk management, and portfolio oversight Strong stakeholder management skills with the ability to influence at senior levels Excellent analytical and reporting skills, with high attention to detail Team Leader/Management experience Desirable Experience working within public services (local government, NHS, central government, or regulated environments) Understanding of public sector funding, procurement, and compliance requirements Experience supporting transformation or service redesign programmes Relevant professional qualifications and/or membership (e.g. APM, or equivalent) Benefits We offer a competitive remuneration package reflective of the candidate s skills and experience, along with a range of benefits typical for roles within the IT sector , including: Generous holiday entitlement Contributory pension scheme Healthcare and wellbeing programmes Professional development and training opportunities Flexible working arrangements subject to business needs Employee assistance programmes How to Apply If you are a proactive and detail-oriented professional looking to make a meaningful impact within a dynamic organisation, we welcome your application. Please submit your CV and complete the application form . We can only accept candidates who have the Right To Work in the UK For further detail on the company and what it is like to work for North then please visit our website North.tech. Investors in People Gold accredited because at North, our people make work better
Jul 05, 2026
Full time
Job Title: PMO Manager Location: Camberley / Newcastle / Glasgow / Remote Salary: Competitive Type: Permanent Sector: Publc Sector Job Description The PMO Manager is responsible for establishing, leading, and continuously improving a high-performing Programme Management Office (PMO) function to support the successful delivery of programmes and projects across North s Public Service sector. This role ensures strong governance, consistent delivery standards, effective reporting, and alignment to organisational strategy. The PMO Manager provides oversight of the project portfolio, enabling delivery within time, cost, and quality constraints, while maximising value for money and ensuring compliance with public sector requirements. Key Responsibilities: PMO Leadership & Governance Lead and manage the PMO function, including development of the PMO team ensuring effective governance frameworks are in place across all programmes and projects Develop and implement consistent project management standards, methodologies, tools, and templates Ensure compliance with internal governance, audit requirements, and public sector regulations Act as the escalation point for PMO related issues beyond project level escalation Provide assurance to senior leadership on programme health, risks, and performance Programme & Project Oversight Oversee the portfolio of programmes and projects, ensuring alignment with strategic priorities and service outcomes Monitor delivery progress against scope, time, cost, quality, and benefits realisation Maintain visibility of project status, ensuring accurate and consistent reporting across all initiatives Facilitate governance forums, supporting effective decision-making Support Programme and Project Managers to ensure best practice delivery and issue resolution Ensure effective integration of project outputs into business-as-usual operations Risk, Issue & Dependency Management Implement robust risk and issue management processes Identify, monitor, and manage portfolio-level risks, threats, and opportunities Ensure escalation routes are clear and effective Maintain oversight of interdependencies across programmes to manage delivery risk Performance, Reporting & Assurance Develop and maintain clear, insightful reporting for senior stakeholders, including dashboards and KPIs Track and report on programme performance, benefits realisation, and resource utilisation Ensure the quality and accuracy of project reporting through structured quality assurance processes Provide insights to support strategic decision-making at SLT/ELT level Resource & Financial Management Support resource planning and capacity management across programmes Provide oversight of programme budgets, forecasting, and financial controls Monitor project financial performance (including cost, revenue, and margin where applicable) Ensure value for money and alignment with public sector funding expectations Collaborate with commercial, sales, or pipeline teams to align delivery capacity with demand Stakeholder Engagement Build strong relationships with internal stakeholders, senior leaders, and delivery teams Act as a trusted advisor on project and programme delivery best practice Engage with external partners, suppliers, and public sector bodies where required Ensure clear communication of plans, risks, issues, and resource requirements across stakeholders Continuous Improvement Identify opportunities to improve PMO processes, tools, automation, and ways of working Drive a culture of continuous improvement, learning, and delivery excellence Support organisational maturity in portfolio, programme, and project management Develop PMO team capability and support wider organisational learning Identify skill gaps and support upskilling across delivery teams Team Management Lead, motivate & develop the PMO team Skills and Experience: Proven experience leading or managing a PMO function (ideally for public sector customers) Strong knowledge of project and programme management methodologies (e.g. APM or equivalent) Experience of governance, reporting, risk management, and portfolio oversight Strong stakeholder management skills with the ability to influence at senior levels Excellent analytical and reporting skills, with high attention to detail Team Leader/Management experience Desirable Experience working within public services (local government, NHS, central government, or regulated environments) Understanding of public sector funding, procurement, and compliance requirements Experience supporting transformation or service redesign programmes Relevant professional qualifications and/or membership (e.g. APM, or equivalent) Benefits We offer a competitive remuneration package reflective of the candidate s skills and experience, along with a range of benefits typical for roles within the IT sector , including: Generous holiday entitlement Contributory pension scheme Healthcare and wellbeing programmes Professional development and training opportunities Flexible working arrangements subject to business needs Employee assistance programmes How to Apply If you are a proactive and detail-oriented professional looking to make a meaningful impact within a dynamic organisation, we welcome your application. Please submit your CV and complete the application form . We can only accept candidates who have the Right To Work in the UK For further detail on the company and what it is like to work for North then please visit our website North.tech. Investors in People Gold accredited because at North, our people make work better
Customer Care Advisor We are working with an extremely well-known, industry leading organisation on the lookout for a Customer Care Advisor to join their team in Somerset. This is an extremely exciting time to join a growing team within a fantastic company. Our client s Customer Care Advisors play a critical role maintaining and developing sales of their products to their customers in Retail and/or Specification divisions in the UK and Ireland. Through a positive approach, they will problem solve whilst working with a strong sense of urgency and a high degree of accuracy. This Customer Care Advisor must be proactive, professional and confident with strong initiative and the ability to multi-task. They will have excellent communication skills to ensure strong working relationships with internal and external customers. Key Responsibilities : Respond in a professional, polite and timely manner to queries coming from all channels (email, phone, social media, etc ) Process and manage the full order cycle using the ERP system, to include: Understanding and communicating stock availability Placing the order to meet customers expected delivery dates Monitoring order status Liaising with couriers to obtain delivery status Communicating any issues/delays to our customers Following up on any queries/ investigation and resolutions Keep track of outstanding projects and to keep customers updated at all times Complaint management Learn and adhere to all Company procedures and requirements Keep up to date with company Terms & Conditions and Customers Contract Agreements, including returns and product warranties Work closely with the Supply Chain and Sale Managers to overcome blockers and maximise the order posting enabling the company to meet its Company sales target Provide support to external Sales team Identify opportunities to improve service and feedback on potential challenges and root cause analysis Adhere to department SLAs Any other tasks and projects requested by your manager KEY SKILLS & REQUIREMENTS Excellent verbal and written communication skills Polite, friendly and professional Attention to detail Organisation skills Ability to look for continuous improvements Strong team player Ability to build rapport via phone, chat, email Competent in Microsoft Office Customer Service experience Flexibility/adaptability managing multiple tasks Problem-solving and analytical skills Positive can-do attitude Self-motivated By applying for this position, you authorise Auctoro Recruitment to hold your personal details on file for use in finding you a suitable position. Auctoro Recruitment will never transfer your information to a third party without your prior consent.
Jul 05, 2026
Full time
Customer Care Advisor We are working with an extremely well-known, industry leading organisation on the lookout for a Customer Care Advisor to join their team in Somerset. This is an extremely exciting time to join a growing team within a fantastic company. Our client s Customer Care Advisors play a critical role maintaining and developing sales of their products to their customers in Retail and/or Specification divisions in the UK and Ireland. Through a positive approach, they will problem solve whilst working with a strong sense of urgency and a high degree of accuracy. This Customer Care Advisor must be proactive, professional and confident with strong initiative and the ability to multi-task. They will have excellent communication skills to ensure strong working relationships with internal and external customers. Key Responsibilities : Respond in a professional, polite and timely manner to queries coming from all channels (email, phone, social media, etc ) Process and manage the full order cycle using the ERP system, to include: Understanding and communicating stock availability Placing the order to meet customers expected delivery dates Monitoring order status Liaising with couriers to obtain delivery status Communicating any issues/delays to our customers Following up on any queries/ investigation and resolutions Keep track of outstanding projects and to keep customers updated at all times Complaint management Learn and adhere to all Company procedures and requirements Keep up to date with company Terms & Conditions and Customers Contract Agreements, including returns and product warranties Work closely with the Supply Chain and Sale Managers to overcome blockers and maximise the order posting enabling the company to meet its Company sales target Provide support to external Sales team Identify opportunities to improve service and feedback on potential challenges and root cause analysis Adhere to department SLAs Any other tasks and projects requested by your manager KEY SKILLS & REQUIREMENTS Excellent verbal and written communication skills Polite, friendly and professional Attention to detail Organisation skills Ability to look for continuous improvements Strong team player Ability to build rapport via phone, chat, email Competent in Microsoft Office Customer Service experience Flexibility/adaptability managing multiple tasks Problem-solving and analytical skills Positive can-do attitude Self-motivated By applying for this position, you authorise Auctoro Recruitment to hold your personal details on file for use in finding you a suitable position. Auctoro Recruitment will never transfer your information to a third party without your prior consent.
Customer Service Advisor Manchester City Centre 14.50 per hour 37.5 hours per week (Monday - Friday) 12-week temporary contract (potential for extension) The Role We are currently recruiting for a Customer Service Advisor to join a busy and fast-paced team based in Manchester City Centre. This is an excellent opportunity for someone with strong communication skills who is passionate about delivering exceptional customer service. Key Responsibilities Handling inbound and outbound customer enquiries via phone and email Providing professional and efficient support to resolve customer queries Updating customer records accurately on internal systems Investigating and resolving issues in a timely manner Working collaboratively with internal teams to ensure a high level of service delivery Maintaining compliance with company policies and data protection standards About You Previous customer service experience is essential Strong communication and interpersonal skills Ability to work in a fast-paced environment and manage workload effectively Excellent attention to detail and problem-solving ability Confident using computer systems and CRM platforms A positive, proactive, and team-focused attitude What's on Offer Competitive hourly rate of 14.50 Monday to Friday working hours (no weekends) Central Manchester location with excellent transport links Opportunity for contract extension based on performance If you're available to start on 1st June and are looking for your next customer service role, we'd love to hear from you. Apply now! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Jul 05, 2026
Contractor
Customer Service Advisor Manchester City Centre 14.50 per hour 37.5 hours per week (Monday - Friday) 12-week temporary contract (potential for extension) The Role We are currently recruiting for a Customer Service Advisor to join a busy and fast-paced team based in Manchester City Centre. This is an excellent opportunity for someone with strong communication skills who is passionate about delivering exceptional customer service. Key Responsibilities Handling inbound and outbound customer enquiries via phone and email Providing professional and efficient support to resolve customer queries Updating customer records accurately on internal systems Investigating and resolving issues in a timely manner Working collaboratively with internal teams to ensure a high level of service delivery Maintaining compliance with company policies and data protection standards About You Previous customer service experience is essential Strong communication and interpersonal skills Ability to work in a fast-paced environment and manage workload effectively Excellent attention to detail and problem-solving ability Confident using computer systems and CRM platforms A positive, proactive, and team-focused attitude What's on Offer Competitive hourly rate of 14.50 Monday to Friday working hours (no weekends) Central Manchester location with excellent transport links Opportunity for contract extension based on performance If you're available to start on 1st June and are looking for your next customer service role, we'd love to hear from you. Apply now! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Job Description Account Executive Location: Ewloe Full Time Competitive Salary + Benefits Do you thrive on building relationships, driving sales, and delivering exceptional customer experiences? We're looking for a passionate and ambitious Account Executive to become the trusted point of contact for a portfolio of valued customers. If you enjoy combining sales success with outstanding customer care, this could be the perfect opportunity for you. 28,815 + monthly 600 on-target bonus + great benefits We currently have full time shifts available, 37.5 hours per week. Working 5 days out of 7, we can discuss the shift patterns with you at interview. The hours will be somewhere inside our opening times of 7.30am and 6pm. What You'll Be Doing Drive profitable sales growth through proactive inbound and outbound customer engagement. Build long-term customer relationships, becoming a trusted advisor who understands each customer's unique needs. Identify new business opportunities, grow share of wallet, and collaborate with Field Sales teams to maximise revenue. Add value to every interaction by promoting seasonal campaigns, product offers, and tailored solutions. Increase customer loyalty and retention through proactive account management and relationship building. Take ownership of customer issues and complaints, ensuring swift resolution and a world-class customer experience. Maintain accurate customer records and insights using Salesforce CRM and internal business systems. About you Experience in sales, telesales, account management, or customer service. A results-driven mindset with a proven track record of achieving targets and KPIs. Excellent communication, negotiation, and relationship-building skills. Strong organisational skills and the ability to manage multiple priorities. Confidence using CRM systems and Microsoft Office applications. A proactive, self-motivated team player who thrives in a fast-paced environment.
Jul 05, 2026
Full time
Job Description Account Executive Location: Ewloe Full Time Competitive Salary + Benefits Do you thrive on building relationships, driving sales, and delivering exceptional customer experiences? We're looking for a passionate and ambitious Account Executive to become the trusted point of contact for a portfolio of valued customers. If you enjoy combining sales success with outstanding customer care, this could be the perfect opportunity for you. 28,815 + monthly 600 on-target bonus + great benefits We currently have full time shifts available, 37.5 hours per week. Working 5 days out of 7, we can discuss the shift patterns with you at interview. The hours will be somewhere inside our opening times of 7.30am and 6pm. What You'll Be Doing Drive profitable sales growth through proactive inbound and outbound customer engagement. Build long-term customer relationships, becoming a trusted advisor who understands each customer's unique needs. Identify new business opportunities, grow share of wallet, and collaborate with Field Sales teams to maximise revenue. Add value to every interaction by promoting seasonal campaigns, product offers, and tailored solutions. Increase customer loyalty and retention through proactive account management and relationship building. Take ownership of customer issues and complaints, ensuring swift resolution and a world-class customer experience. Maintain accurate customer records and insights using Salesforce CRM and internal business systems. About you Experience in sales, telesales, account management, or customer service. A results-driven mindset with a proven track record of achieving targets and KPIs. Excellent communication, negotiation, and relationship-building skills. Strong organisational skills and the ability to manage multiple priorities. Confidence using CRM systems and Microsoft Office applications. A proactive, self-motivated team player who thrives in a fast-paced environment.
Are you an experienced HR professional who can provide confident, practical advice on complex people matters? UK Power Networks is looking for an HR Advisor to join the HR Operations team in London, Elephant and Castle. This permanent role offers a salary depending on experience, a 7.5% bonus and the opportunity to work in a centre of excellence supporting managers across the business. You will provide guidance and structured case management support on people policies and procedures, including sickness absence, disciplinary, grievance, performance improvement, discrimination, bullying and harassment, redeployment and redundancy matters. Working closely with managers, Trade Union and employee representatives, HR Business Partners, HR Services, Talent Acquisition, Payroll, Pensions, Legal and Occupational Health, you will help ensure cases are managed consistently, fairly and in line with policy. In this role, you will advise on employment law, terms and conditions, HR policy and procedures, manage casework to agreed timescales, maintain accurate HR system records for reporting, support managers with governance and audit actions, and review employment change requests submitted through My UKPN. You will also monitor sickness absence and poor performance, coach managers through each stage of the relevant process and support long-term sickness cases with Occupational Health input. You will play a key role in delivering a responsive HR Operations service, improving manager capability through coaching and workshops, supporting policy and procedure development, contributing to working groups and job evaluation panels where trained, maintaining reporting systems, providing management information and supporting welfare co-ordinator or call agent duties during system emergencies. We are looking for someone who is a Chartered Member of the CIPD or currently studying towards CIPD, with experience managing complex HR cases and advising managers on policy, employment law and terms and conditions. You will bring strong communication, relationship-building and influencing skills, the ability to develop practical solutions, manage projects and see issues through to conclusion. SAP reporting experience, strong written skills, Microsoft 365 capability and experience working with collective agreements would be beneficial. In return, you will receive 25 days' annual leave plus bank holidays, private medical cover, reservist leave, a matched pension plan, tenancy loan deposit and season ticket loan schemes, tax-efficient benefits, Occupational Health support, retail discounts, discounted gym membership and access to an Employee Assistance Programme. If you can deliver accurate, consistent and commercially aware HR advice while providing excellent customer service, we would welcome your application. The closing date for applications is 19/07/2026 .
Jul 05, 2026
Full time
Are you an experienced HR professional who can provide confident, practical advice on complex people matters? UK Power Networks is looking for an HR Advisor to join the HR Operations team in London, Elephant and Castle. This permanent role offers a salary depending on experience, a 7.5% bonus and the opportunity to work in a centre of excellence supporting managers across the business. You will provide guidance and structured case management support on people policies and procedures, including sickness absence, disciplinary, grievance, performance improvement, discrimination, bullying and harassment, redeployment and redundancy matters. Working closely with managers, Trade Union and employee representatives, HR Business Partners, HR Services, Talent Acquisition, Payroll, Pensions, Legal and Occupational Health, you will help ensure cases are managed consistently, fairly and in line with policy. In this role, you will advise on employment law, terms and conditions, HR policy and procedures, manage casework to agreed timescales, maintain accurate HR system records for reporting, support managers with governance and audit actions, and review employment change requests submitted through My UKPN. You will also monitor sickness absence and poor performance, coach managers through each stage of the relevant process and support long-term sickness cases with Occupational Health input. You will play a key role in delivering a responsive HR Operations service, improving manager capability through coaching and workshops, supporting policy and procedure development, contributing to working groups and job evaluation panels where trained, maintaining reporting systems, providing management information and supporting welfare co-ordinator or call agent duties during system emergencies. We are looking for someone who is a Chartered Member of the CIPD or currently studying towards CIPD, with experience managing complex HR cases and advising managers on policy, employment law and terms and conditions. You will bring strong communication, relationship-building and influencing skills, the ability to develop practical solutions, manage projects and see issues through to conclusion. SAP reporting experience, strong written skills, Microsoft 365 capability and experience working with collective agreements would be beneficial. In return, you will receive 25 days' annual leave plus bank holidays, private medical cover, reservist leave, a matched pension plan, tenancy loan deposit and season ticket loan schemes, tax-efficient benefits, Occupational Health support, retail discounts, discounted gym membership and access to an Employee Assistance Programme. If you can deliver accurate, consistent and commercially aware HR advice while providing excellent customer service, we would welcome your application. The closing date for applications is 19/07/2026 .
£12.71 per hour plus uncapped bonus 40 hours per week Monday to Friday 8am-6pm, Saturdays 9am-5.30pm (5 days per week, Saturdays on rotation) Office based At our iconic Bescot Headquarters What you will be doing: Working for the Service, Maintenance and Repair team at RAC, you will be dealing with New and Existing customers who are calling to enquire about RAC's range of servicing and maintenance services. Whilst providing industry-leading customer service, you will discuss options with customers, discuss options and services available and provide qutations on potential costs for their required work. Using strong communication skills, you will ultimately aim to turn these customer enquiries into bookings for RAC's mechanics to complete. What are we looking for: -Call Centre Experience -Excellent communications skills -Ability to handle objections and convert enquiries into bookings -Professional telephone manner -Resilience
Jul 05, 2026
Seasonal
£12.71 per hour plus uncapped bonus 40 hours per week Monday to Friday 8am-6pm, Saturdays 9am-5.30pm (5 days per week, Saturdays on rotation) Office based At our iconic Bescot Headquarters What you will be doing: Working for the Service, Maintenance and Repair team at RAC, you will be dealing with New and Existing customers who are calling to enquire about RAC's range of servicing and maintenance services. Whilst providing industry-leading customer service, you will discuss options with customers, discuss options and services available and provide qutations on potential costs for their required work. Using strong communication skills, you will ultimately aim to turn these customer enquiries into bookings for RAC's mechanics to complete. What are we looking for: -Call Centre Experience -Excellent communications skills -Ability to handle objections and convert enquiries into bookings -Professional telephone manner -Resilience
Location: Darlington Campus (Senhouse Road, Industrial Estate, Yarm Rd, Darlington DL1 4XW) Start Date: July 2026 Hours: Part-time (20-25 hours per week) Shift Pattern: Fixed Monday-Friday evenings • 20 hrs: 4:45pm - 9:00pm • 25 hrs: 3:40pm - 9:00pm Pay: £13.35 per hour, rising to £13.66 after 8 months - plus incentives and bonuses • 20 hrs: £13,928.53 £14,260.27 annually • 25 hrs: £17,410.67 £17,825.33 annually Why this job matters Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Mobile Billing role with EE. Why not use your skills to make a difference and join our Mobile Billing Team in EE Darlington . You'll be talking over the phone to customers with all sorts of billing related queries. You could be helping someone with a simple question or something that needs a bit more work and ownership, you'll be there for the customer supporting them all the way. You don't need specific experience to join us. Provided you're naturally helpful, calm, and can build relationships - we can train you on the rest. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment or can look after your family in an emergency. Just a few ways we're doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great starting salary of £13,928.53 to £17,410.67 rising after 8 months of being here, plus incentives and bonuses. Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us. Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly. Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family. Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want. Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we've got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Jul 05, 2026
Full time
Location: Darlington Campus (Senhouse Road, Industrial Estate, Yarm Rd, Darlington DL1 4XW) Start Date: July 2026 Hours: Part-time (20-25 hours per week) Shift Pattern: Fixed Monday-Friday evenings • 20 hrs: 4:45pm - 9:00pm • 25 hrs: 3:40pm - 9:00pm Pay: £13.35 per hour, rising to £13.66 after 8 months - plus incentives and bonuses • 20 hrs: £13,928.53 £14,260.27 annually • 25 hrs: £17,410.67 £17,825.33 annually Why this job matters Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Mobile Billing role with EE. Why not use your skills to make a difference and join our Mobile Billing Team in EE Darlington . You'll be talking over the phone to customers with all sorts of billing related queries. You could be helping someone with a simple question or something that needs a bit more work and ownership, you'll be there for the customer supporting them all the way. You don't need specific experience to join us. Provided you're naturally helpful, calm, and can build relationships - we can train you on the rest. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment or can look after your family in an emergency. Just a few ways we're doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great starting salary of £13,928.53 to £17,410.67 rising after 8 months of being here, plus incentives and bonuses. Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us. Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly. Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family. Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want. Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we've got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Customer Care Advisor Red Recruitment is recruiting compassionate, resilient and people-focused individuals to join our client in Boldon as a Customer Care Advisor. You will support families who are making important decisions about care for their loved ones - listening, reassuring, guiding and being a steady voice. This is a temporary contract with the potential to become permanent. Benefits and Package for Customer Care Advisor : Salary : 12.71 Per Hour Hours: 40 hours, Monday-Friday 8am to 6pm, Saturday & Sunday 9-5 (working approx. 1 in 3 weekends). Contract: Temporary with potential to become permanent Location: Boldon, Sunderland Start Date: ASAP Competitive Holiday Opportunity to progress personally and professionally Achievable targets Key Responsibilities of Customer Care Advisor: Act as the first point of contact for all new and existing care enquiries across calls, voicemails and webforms Listen to families' needs, providing empathetic, clear and reassuring guidance Confidently guide conversations towards booking care home show rounds Take full ownership of each enquiry from initial contact through to admission Schedule and conduct follow-up calls to support families throughout their journey Liaise closely with care home teams to coordinate visits and pre-admission assessments Arrange second viewings and post-visit check-ins to address outstanding questions Build trusted relationships with families during significant life transitions Professionally handle and direct calls from suppliers, relatives and job applicants Key Skills and Experience of Customer Care Advisor: Excellent Customer Service skills - telephone and written Stay calm and reassuring in sensitive situations Organisational skills Naturally show empathy and patience Communicate with warmth and clarity Take ownership and follow through Motivated by helping people make informed decisions If you have the relevant skills and experience and are interested in the position as a Customer Care Advisor, please apply now! Red Recruitment (Business)
Jul 05, 2026
Seasonal
Customer Care Advisor Red Recruitment is recruiting compassionate, resilient and people-focused individuals to join our client in Boldon as a Customer Care Advisor. You will support families who are making important decisions about care for their loved ones - listening, reassuring, guiding and being a steady voice. This is a temporary contract with the potential to become permanent. Benefits and Package for Customer Care Advisor : Salary : 12.71 Per Hour Hours: 40 hours, Monday-Friday 8am to 6pm, Saturday & Sunday 9-5 (working approx. 1 in 3 weekends). Contract: Temporary with potential to become permanent Location: Boldon, Sunderland Start Date: ASAP Competitive Holiday Opportunity to progress personally and professionally Achievable targets Key Responsibilities of Customer Care Advisor: Act as the first point of contact for all new and existing care enquiries across calls, voicemails and webforms Listen to families' needs, providing empathetic, clear and reassuring guidance Confidently guide conversations towards booking care home show rounds Take full ownership of each enquiry from initial contact through to admission Schedule and conduct follow-up calls to support families throughout their journey Liaise closely with care home teams to coordinate visits and pre-admission assessments Arrange second viewings and post-visit check-ins to address outstanding questions Build trusted relationships with families during significant life transitions Professionally handle and direct calls from suppliers, relatives and job applicants Key Skills and Experience of Customer Care Advisor: Excellent Customer Service skills - telephone and written Stay calm and reassuring in sensitive situations Organisational skills Naturally show empathy and patience Communicate with warmth and clarity Take ownership and follow through Motivated by helping people make informed decisions If you have the relevant skills and experience and are interested in the position as a Customer Care Advisor, please apply now! Red Recruitment (Business)
Customer Service Advisor Central Glasgow (Hybrid Working) 24,945.96 Full-time 35 hours per week Monday-Friday (8am-6pm shifts) We are currently working with a well-established and multi-award-winning business, a UK-wide organisation who are looking to expand their Customer Service team due to continued growth. This is a fantastic opportunity to join a collaborative and forward-thinking business that puts both its customers and employees at the heart of everything they do. There a very competitive salary on offer starting at 24,900 and increasing after probation and at the 1 year mark. This is very much a full-time and permanent role, you'd be working a shift pattern of 9-5 for the first 8 weeks, and then after this a rota that consists of 3x shifts, 8-4, 9-5 and 10-6 with an hours lunch. The office is based in Central Glasgow so has good public transport links. Please note that we can only consider candidates who will be able to interview in the coming 2x weeks and start asap. The Role As a Customer Service Advisor, you will play a key role in delivering a high level of support to a wide range of customers. This will involve handling queries, resolving issues, and ensuring a smooth and professional customer experience across multiple channels. Key responsibilities include: Handling inbound calls from customers and stakeholders Responding to email and live chat enquiries Updating and maintaining internal systems and customer records Supporting with general administrative tasks Managing client queries and building strong working relationships Ensuring all data is handled sensitively and in line with regulations About You Previous experience within a customer service environment Strong communication skills, both written and verbal Ability to multitask and manage a busy workload High attention to detail and accuracy Confident using Microsoft Office and CRM systems A team player with a proactive and positive approach What's on Offer In addition to a competitive salary and hybrid working model, the business offers an excellent benefits package, including: 33 days holiday (including bank holidays) plus your birthday off 4x salary life insurance Pension scheme with up to 8% employer contribution Private healthcare (including immediate family cover) 24/7 GP access Wellbeing cash plan and voluntary dental cover Cycle to work scheme Reward & discount platform If you're looking for a stable, long-term opportunity within a supportive and people-focused environment, I'd love to hear from you. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
Jul 05, 2026
Full time
Customer Service Advisor Central Glasgow (Hybrid Working) 24,945.96 Full-time 35 hours per week Monday-Friday (8am-6pm shifts) We are currently working with a well-established and multi-award-winning business, a UK-wide organisation who are looking to expand their Customer Service team due to continued growth. This is a fantastic opportunity to join a collaborative and forward-thinking business that puts both its customers and employees at the heart of everything they do. There a very competitive salary on offer starting at 24,900 and increasing after probation and at the 1 year mark. This is very much a full-time and permanent role, you'd be working a shift pattern of 9-5 for the first 8 weeks, and then after this a rota that consists of 3x shifts, 8-4, 9-5 and 10-6 with an hours lunch. The office is based in Central Glasgow so has good public transport links. Please note that we can only consider candidates who will be able to interview in the coming 2x weeks and start asap. The Role As a Customer Service Advisor, you will play a key role in delivering a high level of support to a wide range of customers. This will involve handling queries, resolving issues, and ensuring a smooth and professional customer experience across multiple channels. Key responsibilities include: Handling inbound calls from customers and stakeholders Responding to email and live chat enquiries Updating and maintaining internal systems and customer records Supporting with general administrative tasks Managing client queries and building strong working relationships Ensuring all data is handled sensitively and in line with regulations About You Previous experience within a customer service environment Strong communication skills, both written and verbal Ability to multitask and manage a busy workload High attention to detail and accuracy Confident using Microsoft Office and CRM systems A team player with a proactive and positive approach What's on Offer In addition to a competitive salary and hybrid working model, the business offers an excellent benefits package, including: 33 days holiday (including bank holidays) plus your birthday off 4x salary life insurance Pension scheme with up to 8% employer contribution Private healthcare (including immediate family cover) 24/7 GP access Wellbeing cash plan and voluntary dental cover Cycle to work scheme Reward & discount platform If you're looking for a stable, long-term opportunity within a supportive and people-focused environment, I'd love to hear from you. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
This is Alexander Faraday Limited
Chessington, Surrey
Our client has an exciting opportunity to join their organisation as a Customer Service Advisor/ Agent to enhance customer relations, for an organisation based in Chessington. This role is working on a day shift pattern of 4 days on, 4 days off, 8:30am to 5:30pm. Main responsibilities: Build relationships with customers Process customer orders and confirm orders are despatched Generate customer invoices Deal with queries in a timely manner Support function for the department Qualifications & Experience: Excellent communication skills & experience working in a similar role, resolving customer queries Proficient in MS Office (Excel & Word) Good data entry skills Training will be provided to help you develop your skills!
Jul 04, 2026
Full time
Our client has an exciting opportunity to join their organisation as a Customer Service Advisor/ Agent to enhance customer relations, for an organisation based in Chessington. This role is working on a day shift pattern of 4 days on, 4 days off, 8:30am to 5:30pm. Main responsibilities: Build relationships with customers Process customer orders and confirm orders are despatched Generate customer invoices Deal with queries in a timely manner Support function for the department Qualifications & Experience: Excellent communication skills & experience working in a similar role, resolving customer queries Proficient in MS Office (Excel & Word) Good data entry skills Training will be provided to help you develop your skills!
Where: EE Darlington (Senhouse Road) Full time: Permanent Salary: £26,116.00 rising to £26,738.00 after 8 months of being here, plus incentives and bonuses Hourly rate: £13.35 per hour rising to £13.66 per hour at 9 months in role Start date: August 2026 If you're outgoing, full of energy and love talking to people, you'd be better off in sales with EE. Maybe you've worked in retail, or hospitality before. You know how to deal with customers but you're looking for something more exciting - a job that's going to challenge you. And, of course, you want to earn a bit more cash. Our Darlington team's full of people like you - so you'll be in great company here. What does being a sales advisor involve? You'll join a lively sales team in our Darlington contact centre. We'll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You'll also help them to navigate the different tech products we sell. You need to be a great listener as well as a fluent talker. A lot of the time, you'll pick up on something that someone has said, then use that to match them with the perfect product. Forget what you've heard about sales Don't let what you've heard about sales put you off. Let's smash a few myths Yes, there are targets to hit. But the kind of people who like sales, love that. You're probably naturally competitive. You get a buzz out of beating the person next to you. You hate being bored at work. It's not "cold calling". The calls come in to you and you decide how best you can help the customer. That's why we value resourceful people who like fixing problems. People say it's "hard selling". It's really not! You're basically talking to people about fun tech stuff that they already want. Who doesn't love a better phone, faster broadband or a new console? Why you'll be better off at EE GREAT MONEY - you start on £26,116 which goes up to £26,738 after 8 months. UNCAPPED COMMISSION - the more you sell, the more you can earn. BRILLIANT BENEFITS - including 24/7 GP appointments for you and your family, free parking and discounts on EE products like phones and broadband that could save you £100s every year. GROWTH - we're passionate about developing our people. There are plenty of career paths across EE and BT. FLEXIBILITY - you can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family. GREAT PEOPLE - you're working with people like you. It's a sociable, supportive environment.
Jul 04, 2026
Full time
Where: EE Darlington (Senhouse Road) Full time: Permanent Salary: £26,116.00 rising to £26,738.00 after 8 months of being here, plus incentives and bonuses Hourly rate: £13.35 per hour rising to £13.66 per hour at 9 months in role Start date: August 2026 If you're outgoing, full of energy and love talking to people, you'd be better off in sales with EE. Maybe you've worked in retail, or hospitality before. You know how to deal with customers but you're looking for something more exciting - a job that's going to challenge you. And, of course, you want to earn a bit more cash. Our Darlington team's full of people like you - so you'll be in great company here. What does being a sales advisor involve? You'll join a lively sales team in our Darlington contact centre. We'll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You'll also help them to navigate the different tech products we sell. You need to be a great listener as well as a fluent talker. A lot of the time, you'll pick up on something that someone has said, then use that to match them with the perfect product. Forget what you've heard about sales Don't let what you've heard about sales put you off. Let's smash a few myths Yes, there are targets to hit. But the kind of people who like sales, love that. You're probably naturally competitive. You get a buzz out of beating the person next to you. You hate being bored at work. It's not "cold calling". The calls come in to you and you decide how best you can help the customer. That's why we value resourceful people who like fixing problems. People say it's "hard selling". It's really not! You're basically talking to people about fun tech stuff that they already want. Who doesn't love a better phone, faster broadband or a new console? Why you'll be better off at EE GREAT MONEY - you start on £26,116 which goes up to £26,738 after 8 months. UNCAPPED COMMISSION - the more you sell, the more you can earn. BRILLIANT BENEFITS - including 24/7 GP appointments for you and your family, free parking and discounts on EE products like phones and broadband that could save you £100s every year. GROWTH - we're passionate about developing our people. There are plenty of career paths across EE and BT. FLEXIBILITY - you can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family. GREAT PEOPLE - you're working with people like you. It's a sociable, supportive environment.
Location: Darlington Campus (Senhouse Road, Industrial Estate, Yarm Rd, Darlington DL1 4XW) Start Date: July 2026 Hours: Part-time (20-25 hours per week) Shift Pattern: Fixed Monday-Friday evenings • 20 hrs: 4:45pm - 9:00pm • 25 hrs: 3:40pm - 9:00pm Pay: £13.35 per hour, rising to £13.66 after 8 months - plus incentives and bonuses • 20 hrs: £13,928.53 £14,260.27 annually • 25 hrs: £17,410.67 £17,825.33 annually Why this job matters Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Mobile Billing role with EE. Why not use your skills to make a difference and join our Mobile Billing Team in EE Darlington . You'll be talking over the phone to customers with all sorts of billing related queries. You could be helping someone with a simple question or something that needs a bit more work and ownership, you'll be there for the customer supporting them all the way. You don't need specific experience to join us. Provided you're naturally helpful, calm, and can build relationships - we can train you on the rest. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment or can look after your family in an emergency. Just a few ways we're doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great starting salary of £13,928.53 to £17,410.67 rising after 8 months of being here, plus incentives and bonuses. Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us. Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly. Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family. Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want. Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we've got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Jul 04, 2026
Full time
Location: Darlington Campus (Senhouse Road, Industrial Estate, Yarm Rd, Darlington DL1 4XW) Start Date: July 2026 Hours: Part-time (20-25 hours per week) Shift Pattern: Fixed Monday-Friday evenings • 20 hrs: 4:45pm - 9:00pm • 25 hrs: 3:40pm - 9:00pm Pay: £13.35 per hour, rising to £13.66 after 8 months - plus incentives and bonuses • 20 hrs: £13,928.53 £14,260.27 annually • 25 hrs: £17,410.67 £17,825.33 annually Why this job matters Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Mobile Billing role with EE. Why not use your skills to make a difference and join our Mobile Billing Team in EE Darlington . You'll be talking over the phone to customers with all sorts of billing related queries. You could be helping someone with a simple question or something that needs a bit more work and ownership, you'll be there for the customer supporting them all the way. You don't need specific experience to join us. Provided you're naturally helpful, calm, and can build relationships - we can train you on the rest. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment or can look after your family in an emergency. Just a few ways we're doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great starting salary of £13,928.53 to £17,410.67 rising after 8 months of being here, plus incentives and bonuses. Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us. Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly. Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family. Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want. Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we've got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Agentic AI Consultant with extensive experience advising high growth tech businesses on AI with the pre-sales space is sought by an international consultancy based in the UK. Following significant client demand, they are looking to engage an experienced Agentic AI Consultant to help shape and deliver their growing advisory capability around agentic AI and commercial transformation. This is a rare opportunity to help define how organisations adopt and leverage agentic AI across the entire customer lifecycle, working directly with senior stakeholders to separate genuine opportunity from hype and develop practical, commercially valuable AI strategies. The Opportunity This role sits at the intersection of AI, customer experience, commercial transformation and enterprise advisory. You'll work closely with enterprise clients to assess readiness, facilitate workshops, identify high-value use cases and build structured roadmaps for the adoption of agentic AI across customer-facing functions. The focus is not internal productivity tools or employee engagement. You'll act as a trusted advisor, helping clients understand where agentic AI can create meaningful value and where it may be premature, risky or operationally unsuitable. This Agentic AI Consultant should have most of the following key skills: - Strong understanding of agentic AI concepts including orchestration, memory, tooling, autonomy, evaluation frameworks and governance - Experience facilitating senior stakeholder workshops - Strong customer lifecycle and commercial transformation expertise - Ability to bridge business and technical conversations - Understanding of enterprise platforms such as Salesforce, Microsoft, ServiceNow, Adobe, HubSpot, Zendesk, Intercom, UiPath or similar - Excellent communication, influencing and advisory skills - Pragmatic judgement and the ability to challenge hype-led thinking Contract Details - Initial 6-month contract - Strong likelihood of extension - Fully remote (international travel will occasionally be required but is generously expensed - Up to £1,000 per day - Outside of IR35 So if you are an Agentic AI Consultant who likes the idea of helping organisations explore how AI agents can transform business outcomes please apply now for more information and to be considered. Agentic AI Consultant Remote Up to £1000 per day outside of IR35
Jul 04, 2026
Contractor
Agentic AI Consultant with extensive experience advising high growth tech businesses on AI with the pre-sales space is sought by an international consultancy based in the UK. Following significant client demand, they are looking to engage an experienced Agentic AI Consultant to help shape and deliver their growing advisory capability around agentic AI and commercial transformation. This is a rare opportunity to help define how organisations adopt and leverage agentic AI across the entire customer lifecycle, working directly with senior stakeholders to separate genuine opportunity from hype and develop practical, commercially valuable AI strategies. The Opportunity This role sits at the intersection of AI, customer experience, commercial transformation and enterprise advisory. You'll work closely with enterprise clients to assess readiness, facilitate workshops, identify high-value use cases and build structured roadmaps for the adoption of agentic AI across customer-facing functions. The focus is not internal productivity tools or employee engagement. You'll act as a trusted advisor, helping clients understand where agentic AI can create meaningful value and where it may be premature, risky or operationally unsuitable. This Agentic AI Consultant should have most of the following key skills: - Strong understanding of agentic AI concepts including orchestration, memory, tooling, autonomy, evaluation frameworks and governance - Experience facilitating senior stakeholder workshops - Strong customer lifecycle and commercial transformation expertise - Ability to bridge business and technical conversations - Understanding of enterprise platforms such as Salesforce, Microsoft, ServiceNow, Adobe, HubSpot, Zendesk, Intercom, UiPath or similar - Excellent communication, influencing and advisory skills - Pragmatic judgement and the ability to challenge hype-led thinking Contract Details - Initial 6-month contract - Strong likelihood of extension - Fully remote (international travel will occasionally be required but is generously expensed - Up to £1,000 per day - Outside of IR35 So if you are an Agentic AI Consultant who likes the idea of helping organisations explore how AI agents can transform business outcomes please apply now for more information and to be considered. Agentic AI Consultant Remote Up to £1000 per day outside of IR35
Customer Experience Executive Birmingham Hybrid Working About the Business We are a fast-growing consumer brand operating at the intersection of beauty, wellness and nutrition. With a highly engaged customer community and subscription-led model, delivering exceptional customer experiences is central to our continued success. As we scale, we are investing heavily in customer experience, AI-powered support and self-service capabilities. This is an exciting opportunity to join a business that is transforming how customers access support, combining innovative technology with a genuinely customer-first approach. The Opportunity We're looking for a Customer Experience Executive to help shape and optimise the customer journey across multiple touchpoints. This role will focus on creating and maintaining customer support content, improving self-service experiences, supporting AI-powered customer service tools and using customer insights to drive continuous improvement. Working closely with Customer Services, Marketing, Product, Brand and Technology teams, you'll play a key role in ensuring customers receive clear, accurate and engaging support while helping the business improve efficiency through automation and knowledge management. This is an excellent opportunity for someone who enjoys content creation, customer experience optimisation, data-driven decision making and emerging technologies such as AI. What You'll Be Doing Knowledge Base & Self-Service Create, maintain and optimise customer-facing help centre and knowledge base content Develop clear, engaging support articles aligned to the brand's tone of voice Ensure customer information remains accurate, relevant and easy to navigate Identify opportunities to improve self-service journeys and reduce customer effort Work closely with Customer Services teams to understand common customer queries and pain points Support initiatives aimed at increasing self-service adoption and reducing support volumes AI & Customer Support Automation Support the ongoing development and optimisation of AI-powered customer support tools Review automation performance and identify opportunities for improvement Help refine chatbot and conversational AI experiences Ensure AI knowledge sources remain accurate and up to date Contribute to the evolution of customer support automation and best practice Customer Insights & Continuous Improvement Analyse customer conversations, feedback and behavioural trends Monitor key customer experience metrics and identify improvement opportunities Produce regular reporting on self-service, automation and customer experience performance Use customer insights to recommend enhancements to customer journeys and support processes Projects & Business Change Support customer readiness for campaigns, product launches and business initiatives Ensure customer support content and communications are prepared ahead of launches Contribute to customer experience improvement projects across the business Help Customer Services teams adapt successfully to new products, services and processes Stakeholder Collaboration Partner with teams across Customer Services, Marketing, Product, Brand and Technology Share customer insights and recommendations with stakeholders Champion customer-first thinking across the organisation What Success Looks Like Within your first 12 months, you will have: Built and maintained a comprehensive customer knowledge base that supports customers, advisors and AI-powered support tools Improved customer self-service engagement and resolution rates Enhanced the quality and effectiveness of AI-driven customer support Established meaningful reporting and insight frameworks to measure CX performance Successfully supported new product launches and customer initiatives Become a trusted partner across the business for customer experience improvements About You We're looking for someone who is passionate about creating great customer experiences and enjoys solving problems through content, data and technology. You'll ideally have: Experience in Customer Experience, Customer Service Operations, Customer Success or a similar customer-focused role Excellent written communication and content creation skills Experience managing help centre, knowledge base or customer support content Strong organisational skills with excellent attention to detail The ability to manage multiple priorities and projects simultaneously Strong stakeholder management and communication skills A proactive, customer-first mindset Nice to Have Experience working with AI-powered customer support platforms or chatbot technologies Experience within eCommerce, subscription or direct-to-consumer environments Knowledge of customer journey mapping and self-service optimisation Experience supporting product launches or business change projects Familiarity with customer service platforms such as Gorgias, Zendesk or Intercom What's on Offer Hybrid working model Opportunity to shape customer experience strategy within a growing business Exposure to AI, automation and emerging customer support technologies Collaborative and fast-paced environment Excellent career development opportunities as the business continues to scale At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Jul 04, 2026
Full time
Customer Experience Executive Birmingham Hybrid Working About the Business We are a fast-growing consumer brand operating at the intersection of beauty, wellness and nutrition. With a highly engaged customer community and subscription-led model, delivering exceptional customer experiences is central to our continued success. As we scale, we are investing heavily in customer experience, AI-powered support and self-service capabilities. This is an exciting opportunity to join a business that is transforming how customers access support, combining innovative technology with a genuinely customer-first approach. The Opportunity We're looking for a Customer Experience Executive to help shape and optimise the customer journey across multiple touchpoints. This role will focus on creating and maintaining customer support content, improving self-service experiences, supporting AI-powered customer service tools and using customer insights to drive continuous improvement. Working closely with Customer Services, Marketing, Product, Brand and Technology teams, you'll play a key role in ensuring customers receive clear, accurate and engaging support while helping the business improve efficiency through automation and knowledge management. This is an excellent opportunity for someone who enjoys content creation, customer experience optimisation, data-driven decision making and emerging technologies such as AI. What You'll Be Doing Knowledge Base & Self-Service Create, maintain and optimise customer-facing help centre and knowledge base content Develop clear, engaging support articles aligned to the brand's tone of voice Ensure customer information remains accurate, relevant and easy to navigate Identify opportunities to improve self-service journeys and reduce customer effort Work closely with Customer Services teams to understand common customer queries and pain points Support initiatives aimed at increasing self-service adoption and reducing support volumes AI & Customer Support Automation Support the ongoing development and optimisation of AI-powered customer support tools Review automation performance and identify opportunities for improvement Help refine chatbot and conversational AI experiences Ensure AI knowledge sources remain accurate and up to date Contribute to the evolution of customer support automation and best practice Customer Insights & Continuous Improvement Analyse customer conversations, feedback and behavioural trends Monitor key customer experience metrics and identify improvement opportunities Produce regular reporting on self-service, automation and customer experience performance Use customer insights to recommend enhancements to customer journeys and support processes Projects & Business Change Support customer readiness for campaigns, product launches and business initiatives Ensure customer support content and communications are prepared ahead of launches Contribute to customer experience improvement projects across the business Help Customer Services teams adapt successfully to new products, services and processes Stakeholder Collaboration Partner with teams across Customer Services, Marketing, Product, Brand and Technology Share customer insights and recommendations with stakeholders Champion customer-first thinking across the organisation What Success Looks Like Within your first 12 months, you will have: Built and maintained a comprehensive customer knowledge base that supports customers, advisors and AI-powered support tools Improved customer self-service engagement and resolution rates Enhanced the quality and effectiveness of AI-driven customer support Established meaningful reporting and insight frameworks to measure CX performance Successfully supported new product launches and customer initiatives Become a trusted partner across the business for customer experience improvements About You We're looking for someone who is passionate about creating great customer experiences and enjoys solving problems through content, data and technology. You'll ideally have: Experience in Customer Experience, Customer Service Operations, Customer Success or a similar customer-focused role Excellent written communication and content creation skills Experience managing help centre, knowledge base or customer support content Strong organisational skills with excellent attention to detail The ability to manage multiple priorities and projects simultaneously Strong stakeholder management and communication skills A proactive, customer-first mindset Nice to Have Experience working with AI-powered customer support platforms or chatbot technologies Experience within eCommerce, subscription or direct-to-consumer environments Knowledge of customer journey mapping and self-service optimisation Experience supporting product launches or business change projects Familiarity with customer service platforms such as Gorgias, Zendesk or Intercom What's on Offer Hybrid working model Opportunity to shape customer experience strategy within a growing business Exposure to AI, automation and emerging customer support technologies Collaborative and fast-paced environment Excellent career development opportunities as the business continues to scale At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Where: EE Darlington (Senhouse Road) Full time: Permanent Salary: £26,116.00 rising to £26,738.00 after 8 months of being here, plus incentives and bonuses Hourly rate: £13.35 per hour rising to £13.66 per hour at 9 months in role Start date: August 2026 If you're outgoing, full of energy and love talking to people, you'd be better off in sales with EE. Maybe you've worked in retail, or hospitality before. You know how to deal with customers but you're looking for something more exciting - a job that's going to challenge you. And, of course, you want to earn a bit more cash. Our Darlington team's full of people like you - so you'll be in great company here. What does being a sales advisor involve? You'll join a lively sales team in our Darlington contact centre. We'll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You'll also help them to navigate the different tech products we sell. You need to be a great listener as well as a fluent talker. A lot of the time, you'll pick up on something that someone has said, then use that to match them with the perfect product. Forget what you've heard about sales Don't let what you've heard about sales put you off. Let's smash a few myths Yes, there are targets to hit. But the kind of people who like sales, love that. You're probably naturally competitive. You get a buzz out of beating the person next to you. You hate being bored at work. It's not "cold calling". The calls come in to you and you decide how best you can help the customer. That's why we value resourceful people who like fixing problems. People say it's "hard selling". It's really not! You're basically talking to people about fun tech stuff that they already want. Who doesn't love a better phone, faster broadband or a new console? Why you'll be better off at EE GREAT MONEY - you start on £26,116 which goes up to £26,738 after 8 months. UNCAPPED COMMISSION - the more you sell, the more you can earn. BRILLIANT BENEFITS - including 24/7 GP appointments for you and your family, free parking and discounts on EE products like phones and broadband that could save you £100s every year. GROWTH - we're passionate about developing our people. There are plenty of career paths across EE and BT. FLEXIBILITY - you can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family. GREAT PEOPLE - you're working with people like you. It's a sociable, supportive environment.
Jul 04, 2026
Full time
Where: EE Darlington (Senhouse Road) Full time: Permanent Salary: £26,116.00 rising to £26,738.00 after 8 months of being here, plus incentives and bonuses Hourly rate: £13.35 per hour rising to £13.66 per hour at 9 months in role Start date: August 2026 If you're outgoing, full of energy and love talking to people, you'd be better off in sales with EE. Maybe you've worked in retail, or hospitality before. You know how to deal with customers but you're looking for something more exciting - a job that's going to challenge you. And, of course, you want to earn a bit more cash. Our Darlington team's full of people like you - so you'll be in great company here. What does being a sales advisor involve? You'll join a lively sales team in our Darlington contact centre. We'll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You'll also help them to navigate the different tech products we sell. You need to be a great listener as well as a fluent talker. A lot of the time, you'll pick up on something that someone has said, then use that to match them with the perfect product. Forget what you've heard about sales Don't let what you've heard about sales put you off. Let's smash a few myths Yes, there are targets to hit. But the kind of people who like sales, love that. You're probably naturally competitive. You get a buzz out of beating the person next to you. You hate being bored at work. It's not "cold calling". The calls come in to you and you decide how best you can help the customer. That's why we value resourceful people who like fixing problems. People say it's "hard selling". It's really not! You're basically talking to people about fun tech stuff that they already want. Who doesn't love a better phone, faster broadband or a new console? Why you'll be better off at EE GREAT MONEY - you start on £26,116 which goes up to £26,738 after 8 months. UNCAPPED COMMISSION - the more you sell, the more you can earn. BRILLIANT BENEFITS - including 24/7 GP appointments for you and your family, free parking and discounts on EE products like phones and broadband that could save you £100s every year. GROWTH - we're passionate about developing our people. There are plenty of career paths across EE and BT. FLEXIBILITY - you can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family. GREAT PEOPLE - you're working with people like you. It's a sociable, supportive environment.
Job Title : Customer Service Advisor Location : Harlow Hourly rate : 14.45 Contract Type : Temporary Are you a Customer Service Advisor looking for your next opportunity? Our client is seeking a customer service advisor to join their team in Harlow on a temporary basis, however there is potential for the role to be long term or become permanent. The role: focuses on customer service and administration. You will handle incoming calls and pass them to the relevant department. You will complete data input, update internal spreadsheets and databases, and carry out general administrative tasks. The Ideal applicant will have: Proven background in a customer service or call centre environment. Strong customer handling skills. Proficiency in data entry and CRM management. Excellent organisational skills with a keen eye for detail. Ability to manage multiple tasks and meet deadlines in a fast-paced environment Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Jul 04, 2026
Seasonal
Job Title : Customer Service Advisor Location : Harlow Hourly rate : 14.45 Contract Type : Temporary Are you a Customer Service Advisor looking for your next opportunity? Our client is seeking a customer service advisor to join their team in Harlow on a temporary basis, however there is potential for the role to be long term or become permanent. The role: focuses on customer service and administration. You will handle incoming calls and pass them to the relevant department. You will complete data input, update internal spreadsheets and databases, and carry out general administrative tasks. The Ideal applicant will have: Proven background in a customer service or call centre environment. Strong customer handling skills. Proficiency in data entry and CRM management. Excellent organisational skills with a keen eye for detail. Ability to manage multiple tasks and meet deadlines in a fast-paced environment Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Thorn Baker Industrial Recruitment are currently recruiting for a customer service advisor to work for a well known and established business in the Bingham are of Nottinghamshire. About the role: The Customer Service Executive is responsible for delivering a high standard of customer support across multiple communication channels. The role ensures customer enquiries, orders, and issues are managed efficiently and accurately, while coordinating closely with internal departments, suppliers, and couriers to support smooth operational delivery. Highlights and Benefits: £26,000 - £28,000 per annum Monday - Thursday 10:00am - 18:00pm & Fridays 8:00am - 16:00pm 33 days holiday per year (including bank holidays). Access to a fully equipped company gym Full on-the-job training, with continuous development throughout your career Excellent long-term career progression Free on site parking Games Room Key Responsibilities Act as a primary point of contact for customer enquiries via email, phone and WhatsApp Manage and monitor two shared customer service inboxes, ensuring timely responses in line with service expectations. Answer incoming phone calls, handling customer enquiries and escalating issues where required Ensure timely, accurate, and professional responses to all customer communications. Support order processing and internal coordination to ensure customer expectations are met. Maintain accurate records and logs to support operational and quality control processes. Send purchase orders (POs) to suppliers as required. Process customer quotes and purchase orders, ensuring accuracy and completeness. Work closely with internal departments to resolve customer and operational issues What we need from you Experience managing customer communications across multiple channels (email, phone, online platforms). Strong administrative and order-processing skills. Confident use of internal systems and tracking tools (e.g. order systems, shared spreadsheets). Proactive problem-solver with a customer-focused mindset. Ability to work collaboratively across departments. Work collaboratively with Warehouse, Logistics, Accounts, Customer Service Team, Management, Customers, Suppliers, Couriers, Marketplace Platforms How to Apply: Apply now with your CV! Successful candidates can typically expect to start within a week. If this role isn't quite right for you, visit our jobs page to browse other exciting opportunities: (url removed)
Jul 04, 2026
Full time
Thorn Baker Industrial Recruitment are currently recruiting for a customer service advisor to work for a well known and established business in the Bingham are of Nottinghamshire. About the role: The Customer Service Executive is responsible for delivering a high standard of customer support across multiple communication channels. The role ensures customer enquiries, orders, and issues are managed efficiently and accurately, while coordinating closely with internal departments, suppliers, and couriers to support smooth operational delivery. Highlights and Benefits: £26,000 - £28,000 per annum Monday - Thursday 10:00am - 18:00pm & Fridays 8:00am - 16:00pm 33 days holiday per year (including bank holidays). Access to a fully equipped company gym Full on-the-job training, with continuous development throughout your career Excellent long-term career progression Free on site parking Games Room Key Responsibilities Act as a primary point of contact for customer enquiries via email, phone and WhatsApp Manage and monitor two shared customer service inboxes, ensuring timely responses in line with service expectations. Answer incoming phone calls, handling customer enquiries and escalating issues where required Ensure timely, accurate, and professional responses to all customer communications. Support order processing and internal coordination to ensure customer expectations are met. Maintain accurate records and logs to support operational and quality control processes. Send purchase orders (POs) to suppliers as required. Process customer quotes and purchase orders, ensuring accuracy and completeness. Work closely with internal departments to resolve customer and operational issues What we need from you Experience managing customer communications across multiple channels (email, phone, online platforms). Strong administrative and order-processing skills. Confident use of internal systems and tracking tools (e.g. order systems, shared spreadsheets). Proactive problem-solver with a customer-focused mindset. Ability to work collaboratively across departments. Work collaboratively with Warehouse, Logistics, Accounts, Customer Service Team, Management, Customers, Suppliers, Couriers, Marketplace Platforms How to Apply: Apply now with your CV! Successful candidates can typically expect to start within a week. If this role isn't quite right for you, visit our jobs page to browse other exciting opportunities: (url removed)
