Service Coordinator (Repairs & Engineering) East Leeds, just off the M1 28,000 - 31,000 + Outstanding Benefits HVAC Recruitment is working with a rapidly growing national engineering and home services organisation to recruit a Service Coordinator for its Leeds operation. This is an excellent opportunity for someone from a planning, scheduling, repairs, customer service or engineering support background who enjoys working in a fast-paced environment and being at the centre of a busy operation. As a Service Coordinator, you'll be responsible for coordinating engineers, managing repair requests, liaising with customers and ensuring jobs are completed efficiently and on time. The role would suit candidates currently working as a Service Coordinator, Repairs Coordinator, Maintenance Coordinator, Engineering Coordinator, Scheduler, Planner or Helpdesk Coordinator. The Role You will be responsible for managing incoming repair requests, coordinating engineer attendance, updating customers, resolving scheduling issues and ensuring a high standard of customer service throughout the repair process. Working closely with engineers and operational teams, you'll play a key role in ensuring jobs are completed safely, efficiently and within agreed service levels. The Package The salary is 28,000 - 31,000 depending on experience, however the overall package is considerably stronger than most comparable roles in the region. Benefits include: 30 days annual leave plus bank holidays, private medical cover, life assurance, enhanced family-friendly policies, company pension, free breakfast, complimentary fruit, tea and coffee, regular social events and ongoing training and development. The company has invested heavily in creating a modern working environment and offers genuine long-term career progression. A number of employees have progressed from operational support positions into technical, management and leadership roles as the business has grown. Requirements Strong communication skills, good organisational ability, confidence working with customers and engineers, excellent attention to detail and the ability to remain calm when managing multiple priorities. Previous experience within planning, scheduling, repairs, maintenance, facilities management, housing, engineering or service environments would be advantageous. If you're looking for a long-term opportunity with a growing organisation that genuinely invests in its people, we'd love to hear from you.
Jul 11, 2026
Full time
Service Coordinator (Repairs & Engineering) East Leeds, just off the M1 28,000 - 31,000 + Outstanding Benefits HVAC Recruitment is working with a rapidly growing national engineering and home services organisation to recruit a Service Coordinator for its Leeds operation. This is an excellent opportunity for someone from a planning, scheduling, repairs, customer service or engineering support background who enjoys working in a fast-paced environment and being at the centre of a busy operation. As a Service Coordinator, you'll be responsible for coordinating engineers, managing repair requests, liaising with customers and ensuring jobs are completed efficiently and on time. The role would suit candidates currently working as a Service Coordinator, Repairs Coordinator, Maintenance Coordinator, Engineering Coordinator, Scheduler, Planner or Helpdesk Coordinator. The Role You will be responsible for managing incoming repair requests, coordinating engineer attendance, updating customers, resolving scheduling issues and ensuring a high standard of customer service throughout the repair process. Working closely with engineers and operational teams, you'll play a key role in ensuring jobs are completed safely, efficiently and within agreed service levels. The Package The salary is 28,000 - 31,000 depending on experience, however the overall package is considerably stronger than most comparable roles in the region. Benefits include: 30 days annual leave plus bank holidays, private medical cover, life assurance, enhanced family-friendly policies, company pension, free breakfast, complimentary fruit, tea and coffee, regular social events and ongoing training and development. The company has invested heavily in creating a modern working environment and offers genuine long-term career progression. A number of employees have progressed from operational support positions into technical, management and leadership roles as the business has grown. Requirements Strong communication skills, good organisational ability, confidence working with customers and engineers, excellent attention to detail and the ability to remain calm when managing multiple priorities. Previous experience within planning, scheduling, repairs, maintenance, facilities management, housing, engineering or service environments would be advantageous. If you're looking for a long-term opportunity with a growing organisation that genuinely invests in its people, we'd love to hear from you.
Annual salary: up to £35,385.84 Customer Success Co-ordinator Location: Ilford Contract: Full Time, Permanent Salary up to £35,385.84 per annum 42.5 hours per week (8-5 Monday- Friday) About the Role: We are looking for a passionate and customer-focused Customer Success Co-ordinator to join our team in Ilford, supporting our social housing contract with the London Borough Council. At Mears, we put people and communities at the heart of everything we do. Working closely with operational teams, clients, residents, and local communities, you will play a key role in delivering an exceptional customer experience while supporting meaningful social value initiatives. You will positively represent Mears daily, providing front-facing customer support, proactive communication throughout the repair's lifecycle, and helping ensure residents receive a high-quality service every time. Role Duties: • Be the first point of contact for complaints across all communication channels • Resolve customer queries, diagnose situations, and process requests accurately and efficiently • Use bespoke business systems to log, update, and manage customer interactions • Provide administrative support for Customer & Communications activities • Build strong working relationships across the business, with clients and local communities • Support delivery of social value activities in line with contract requirements • Conduct customer-focused communications and promote positive customer stories • Support customer engagement initiatives including resident forums and community programmes • Deliver excellent customer service while meeting KPIs, SLAs, and performance targets • Deliver customer satisfaction by exceeding expectations • Support training and induction activities relating to customer experience and service delivery • Ensure customer policies, procedures, and regulatory requirements are fully adhered to About You: • The ideal candidate will be passionate about customer service and making a positive difference within local communities. Role Criteria: • Previous experience in a customer service or customer-focused role • Excellent written and verbal communication skills • Strong interpersonal and relationship-building skills • The ability to manage complex or sensitive situations calmly and professionally • Strong influencing and negotiation skills • Good IT skills and confidence using new systems • Excellent attention to detail and the ability to multitask effectively • A customer-first approach with empathy and adaptability • Ability to work collaboratively within a team environment Desirable: • Experience of working within social housing with a good understanding of repairs and maintenance Benefits we can offer you • 25 days annual leave plus bank holidays • Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! • Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. • Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more. • Family friendly policies All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Olivia Elias url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Jul 11, 2026
Full time
Annual salary: up to £35,385.84 Customer Success Co-ordinator Location: Ilford Contract: Full Time, Permanent Salary up to £35,385.84 per annum 42.5 hours per week (8-5 Monday- Friday) About the Role: We are looking for a passionate and customer-focused Customer Success Co-ordinator to join our team in Ilford, supporting our social housing contract with the London Borough Council. At Mears, we put people and communities at the heart of everything we do. Working closely with operational teams, clients, residents, and local communities, you will play a key role in delivering an exceptional customer experience while supporting meaningful social value initiatives. You will positively represent Mears daily, providing front-facing customer support, proactive communication throughout the repair's lifecycle, and helping ensure residents receive a high-quality service every time. Role Duties: • Be the first point of contact for complaints across all communication channels • Resolve customer queries, diagnose situations, and process requests accurately and efficiently • Use bespoke business systems to log, update, and manage customer interactions • Provide administrative support for Customer & Communications activities • Build strong working relationships across the business, with clients and local communities • Support delivery of social value activities in line with contract requirements • Conduct customer-focused communications and promote positive customer stories • Support customer engagement initiatives including resident forums and community programmes • Deliver excellent customer service while meeting KPIs, SLAs, and performance targets • Deliver customer satisfaction by exceeding expectations • Support training and induction activities relating to customer experience and service delivery • Ensure customer policies, procedures, and regulatory requirements are fully adhered to About You: • The ideal candidate will be passionate about customer service and making a positive difference within local communities. Role Criteria: • Previous experience in a customer service or customer-focused role • Excellent written and verbal communication skills • Strong interpersonal and relationship-building skills • The ability to manage complex or sensitive situations calmly and professionally • Strong influencing and negotiation skills • Good IT skills and confidence using new systems • Excellent attention to detail and the ability to multitask effectively • A customer-first approach with empathy and adaptability • Ability to work collaboratively within a team environment Desirable: • Experience of working within social housing with a good understanding of repairs and maintenance Benefits we can offer you • 25 days annual leave plus bank holidays • Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! • Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. • Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more. • Family friendly policies All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Olivia Elias url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
At MSV Housing, we re committed to making sure our customers have safe, secure and well-managed homes, and our Scheme Coordinators are key to making this happen. We are looking to recruit an experienced housing professional, or an enthusiastic individual with fantastic customer service and organisational skills, to join our established team. Reporting to the Later Living Manager, our Scheme Coordinators provide high-quality housing management services to customers living within our Later Living schemes, ensuring services are delivered in line with MSV standards and Regulatory of Social Housing (RSH) requirements. In addition, we are looking for candidates who have a passion for advocating on behalf of people and communities. What do our Scheme Coordinator s do; Coordinate the day-to-day management of the Later Living scheme, delivering high-quality housing management services and ensuring compliance with MSV policies and procedures. Lead and support scheme staff, providing effective supervision, coaching and performance management to ensure excellent customer service and resident satisfaction. Ensure the scheme remains safe and compliant by carrying out risk assessments, health and safety inspections, building checks, and managing repairs and contractor performance. Support customer wellbeing by maintaining regular contact with residents, responding to emergencies, promoting safeguarding, maximising income opportunities, and liaising with external agencies where required. Manage lettings and tenancy-related processes, including property allocations, sign-ups, waiting lists, low-level arrears monitoring, and the organisation of community activities and engagement initiatives. To be successful in this role, you will be able to demonstrate: Experience of delivering excellent customer service and building positive relationships with customers, colleagues and external partners. The ability to identify and respond to the support needs of older people with empathy, compassion and a customer-focused approach. Good knowledge of housing management, tenancy-related issues and health and safety requirements within a residential setting. Strong communication and interpersonal skills, with the ability to engage effectively with a wide range of people. Excellent organisational skills with the ability to manage and prioritise a varied workload independently. Confidence using IT systems and maintaining accurate records. The ability to respond calmly and effectively to emergencies and resolve problems using your own initiative. A commitment to equality, diversity and delivering services to a consistently high standard. This role would particularly suit someone who enjoys working as part of a team, is passionate about supporting older people, and takes pride in creating safe, welcoming and thriving communities. We're committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all colleagues to share this commitment. As this job is based in a supported housing project for vulnerable adults, an enhanced criminal records background check (free of charge to you) is required. A criminal conviction does not necessarily stop you from working with us. All decisions regarding convictions will be made on a case-by-case basis. Further detail on our commitment to safeguarding young people can be found in our Safeguarding policy attached alongside this vacancy s candidate pack. We offer a range of great benefits including: 33 days holiday per year plus bank holidays, and a holiday a buy scheme. Company pension scheme with up to 10% matched contributions Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more. Enhanced sick pay with up to 3 months full pay and 3 months half pay Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives Life assurance subject to being a member of our company pension scheme. Learning and development to support you to develop the skills you need to fulfil your role and progress in your career Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause. MSV are committed to Equality and Inclusion all applications are scored against the essential criteria of the role; however, we encourage candidates to submit an ammonised CV if they can do so. MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this. For more information about the role please visit our careers page where you will find a candidate pack and apply for the role. (url removed)> If you wish to discuss the roles informally, please contact Theresa Witter Later Living Leader at (url removed). Interview dates are to be confirmed, interviews will be carried out throughout the recruitment process and the role closed if a suitable candidate is found. Therefore, we strongly recommend candidates to apply early. We re passionate about inclusion and we d love to hear from people from diverse backgrounds for this role. If you are not sure whether you meet our requirements for this role, but want to apply. Go ahead. We will decide whether or not you are what we are looking for.
Jul 10, 2026
Full time
At MSV Housing, we re committed to making sure our customers have safe, secure and well-managed homes, and our Scheme Coordinators are key to making this happen. We are looking to recruit an experienced housing professional, or an enthusiastic individual with fantastic customer service and organisational skills, to join our established team. Reporting to the Later Living Manager, our Scheme Coordinators provide high-quality housing management services to customers living within our Later Living schemes, ensuring services are delivered in line with MSV standards and Regulatory of Social Housing (RSH) requirements. In addition, we are looking for candidates who have a passion for advocating on behalf of people and communities. What do our Scheme Coordinator s do; Coordinate the day-to-day management of the Later Living scheme, delivering high-quality housing management services and ensuring compliance with MSV policies and procedures. Lead and support scheme staff, providing effective supervision, coaching and performance management to ensure excellent customer service and resident satisfaction. Ensure the scheme remains safe and compliant by carrying out risk assessments, health and safety inspections, building checks, and managing repairs and contractor performance. Support customer wellbeing by maintaining regular contact with residents, responding to emergencies, promoting safeguarding, maximising income opportunities, and liaising with external agencies where required. Manage lettings and tenancy-related processes, including property allocations, sign-ups, waiting lists, low-level arrears monitoring, and the organisation of community activities and engagement initiatives. To be successful in this role, you will be able to demonstrate: Experience of delivering excellent customer service and building positive relationships with customers, colleagues and external partners. The ability to identify and respond to the support needs of older people with empathy, compassion and a customer-focused approach. Good knowledge of housing management, tenancy-related issues and health and safety requirements within a residential setting. Strong communication and interpersonal skills, with the ability to engage effectively with a wide range of people. Excellent organisational skills with the ability to manage and prioritise a varied workload independently. Confidence using IT systems and maintaining accurate records. The ability to respond calmly and effectively to emergencies and resolve problems using your own initiative. A commitment to equality, diversity and delivering services to a consistently high standard. This role would particularly suit someone who enjoys working as part of a team, is passionate about supporting older people, and takes pride in creating safe, welcoming and thriving communities. We're committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all colleagues to share this commitment. As this job is based in a supported housing project for vulnerable adults, an enhanced criminal records background check (free of charge to you) is required. A criminal conviction does not necessarily stop you from working with us. All decisions regarding convictions will be made on a case-by-case basis. Further detail on our commitment to safeguarding young people can be found in our Safeguarding policy attached alongside this vacancy s candidate pack. We offer a range of great benefits including: 33 days holiday per year plus bank holidays, and a holiday a buy scheme. Company pension scheme with up to 10% matched contributions Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more. Enhanced sick pay with up to 3 months full pay and 3 months half pay Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives Life assurance subject to being a member of our company pension scheme. Learning and development to support you to develop the skills you need to fulfil your role and progress in your career Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause. MSV are committed to Equality and Inclusion all applications are scored against the essential criteria of the role; however, we encourage candidates to submit an ammonised CV if they can do so. MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this. For more information about the role please visit our careers page where you will find a candidate pack and apply for the role. (url removed)> If you wish to discuss the roles informally, please contact Theresa Witter Later Living Leader at (url removed). Interview dates are to be confirmed, interviews will be carried out throughout the recruitment process and the role closed if a suitable candidate is found. Therefore, we strongly recommend candidates to apply early. We re passionate about inclusion and we d love to hear from people from diverse backgrounds for this role. If you are not sure whether you meet our requirements for this role, but want to apply. Go ahead. We will decide whether or not you are what we are looking for.
Repairs Coordinator Pay: 15-19 (depending on pay type) Contract: Ongoing Location: Bristol We are recruiting an experienced Repairs Coordinator / Maintenance Scheduler to join a busy Responsive Repairs team in Bristol on a 6-month contract. This is an excellent opportunity for someone with experience in repairs scheduling, housing maintenance, facilities coordination, property services, or contractor management who thrives in a fast-paced, customer-focused environment. You will play a vital role in ensuring repair works are allocated efficiently, completed on time, and delivered to a high standard for tenants and stakeholders. Key Responsibilities As a Repairs Coordinator, your duties will include: Scheduling and allocating responsive repair jobs to operatives and contractors Raising and prioritising repair requests in line with service level agreements (SLAs) Monitoring job progress throughout the day to ensure works are completed on time Rescheduling appointments and proactively managing delays Liaising with operatives, surveyors, contractors, and customers Providing clear updates to tenants and stakeholders Ensuring repairs are completed "right first time" Updating internal systems accurately with real-time notes and status updates To be successful in this role, you should have: Previous experience in repairs coordination, maintenance scheduling, housing repairs, facilities management, or service delivery coordination Strong organisational and multitasking skills Excellent communication skills (phone and email) Experience working with scheduling or housing management systems Ability to manage workload under pressure and adapt to changing priorities A proactive and solution-focused approach Strong customer service skills If you're interested, then please apply or reach out to Ebony at Sellick Partnership, Derby. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Jul 09, 2026
Seasonal
Repairs Coordinator Pay: 15-19 (depending on pay type) Contract: Ongoing Location: Bristol We are recruiting an experienced Repairs Coordinator / Maintenance Scheduler to join a busy Responsive Repairs team in Bristol on a 6-month contract. This is an excellent opportunity for someone with experience in repairs scheduling, housing maintenance, facilities coordination, property services, or contractor management who thrives in a fast-paced, customer-focused environment. You will play a vital role in ensuring repair works are allocated efficiently, completed on time, and delivered to a high standard for tenants and stakeholders. Key Responsibilities As a Repairs Coordinator, your duties will include: Scheduling and allocating responsive repair jobs to operatives and contractors Raising and prioritising repair requests in line with service level agreements (SLAs) Monitoring job progress throughout the day to ensure works are completed on time Rescheduling appointments and proactively managing delays Liaising with operatives, surveyors, contractors, and customers Providing clear updates to tenants and stakeholders Ensuring repairs are completed "right first time" Updating internal systems accurately with real-time notes and status updates To be successful in this role, you should have: Previous experience in repairs coordination, maintenance scheduling, housing repairs, facilities management, or service delivery coordination Strong organisational and multitasking skills Excellent communication skills (phone and email) Experience working with scheduling or housing management systems Ability to manage workload under pressure and adapt to changing priorities A proactive and solution-focused approach Strong customer service skills If you're interested, then please apply or reach out to Ebony at Sellick Partnership, Derby. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Housing Officer Harrow l £22.00 per hour PAYE 37.5 hours Mon Fri Temp Are you passionate about delivering excellent housing services? Are you looking for a rewarding opportunity within Social Housing? My client, a well-established UK housing provider with a strong supported housing portfolio, is seeking a dedicated Housing Officer to join the team on an interim basis until August 2026 , with the potential for an extension. Vacancy Brief Role: Housing Officer Contract: Interim until August 2026 Hours: Full time 37.5 hours per week Location: Harrow (HA1) covering Harrow, Brent, Haringey and Enfield. Working Pattern: Monday Friday, 9am 5pm Pay Rate: £22.00 PAYE Compliance: Standard DBS required Travel: Full UK driving license & access to a vehicle required Mileage: Paid at 45p per mile (with business insurance) Key Responsibilities Manage a patch of supported living properties, ensuring they are safe, well-maintained, and compliant. Deliver high-quality housing management services, including tenancy management, arrears monitoring, allocations, lettings, and estate inspections. Handle anti-social behaviour (ASB) cases in line with policies, ensuring timely investigation, escalation, and resolution. Complete repairs inspections, report maintenance issues, and work closely with maintenance teams to ensure timely completion. Support customers to sustain their tenancies, promoting independence and ensuring they understand their rights and responsibilities. Identify vulnerable customers and make appropriate safeguarding referrals, working closely with multi-agency partners. Maximise rental income by proactively managing rent arrears, service charges, former tenant arrears, and financial inclusion support referrals. Work collaboratively with internal teams and external partners local authorities, police, fire service, contractors to ensure positive community outcomes. Support voids management by ensuring swift property turnaround and readiness for new tenants. Promote customer involvement, gather customer feedback, and support continuous improvement of local services. Use data, KPIs, and performance information to identify risks, resolve issues, and improve service delivery. Skills & Outcomes of This Role This role will strengthen your expertise across core housing management functions, including: Demonstrated experience in tenancy management, arrears recovery, ASB handling, and estate management. Excellent customer service skills with the ability to engage, listen, problem-solve and negotiate. Confidence in managing safeguarding concerns, supporting vulnerable clients, and working with multi-agency partners. Strong organisational skills and the ability to be a self-starter, managing a varied caseload across dispersed locations. Experience working with repairs teams, maintenance operatives and external contractors. Enhanced knowledge of compliance, tenancy law, housing legislation, and good neighbourhood management. Ability to analyse patch performance data and contribute to service improvement and community wellbeing. Housing Officer Housing Manager Supported Housing Supported Living Tenancy Management Income Management Rent Arrears ASB Officer Anti-Social Behaviour Void Management Allocations & Lettings Estate Management Housing Association Social Housing Housing Support Tenancy Sustainment Safeguarding Homelessness Community Housing Neighbourhood Officer Property Management Repairs & Maintenance Housing Advice Asset Management Housing Coordinator Local Authority Housing Customer Service Vulnerable Adults Multi-Agency Working Compliance Tenure Management Service Charges Housing Benefit Rent Recovery Harrow Brent Haringey Enfield
Jul 09, 2026
Contractor
Housing Officer Harrow l £22.00 per hour PAYE 37.5 hours Mon Fri Temp Are you passionate about delivering excellent housing services? Are you looking for a rewarding opportunity within Social Housing? My client, a well-established UK housing provider with a strong supported housing portfolio, is seeking a dedicated Housing Officer to join the team on an interim basis until August 2026 , with the potential for an extension. Vacancy Brief Role: Housing Officer Contract: Interim until August 2026 Hours: Full time 37.5 hours per week Location: Harrow (HA1) covering Harrow, Brent, Haringey and Enfield. Working Pattern: Monday Friday, 9am 5pm Pay Rate: £22.00 PAYE Compliance: Standard DBS required Travel: Full UK driving license & access to a vehicle required Mileage: Paid at 45p per mile (with business insurance) Key Responsibilities Manage a patch of supported living properties, ensuring they are safe, well-maintained, and compliant. Deliver high-quality housing management services, including tenancy management, arrears monitoring, allocations, lettings, and estate inspections. Handle anti-social behaviour (ASB) cases in line with policies, ensuring timely investigation, escalation, and resolution. Complete repairs inspections, report maintenance issues, and work closely with maintenance teams to ensure timely completion. Support customers to sustain their tenancies, promoting independence and ensuring they understand their rights and responsibilities. Identify vulnerable customers and make appropriate safeguarding referrals, working closely with multi-agency partners. Maximise rental income by proactively managing rent arrears, service charges, former tenant arrears, and financial inclusion support referrals. Work collaboratively with internal teams and external partners local authorities, police, fire service, contractors to ensure positive community outcomes. Support voids management by ensuring swift property turnaround and readiness for new tenants. Promote customer involvement, gather customer feedback, and support continuous improvement of local services. Use data, KPIs, and performance information to identify risks, resolve issues, and improve service delivery. Skills & Outcomes of This Role This role will strengthen your expertise across core housing management functions, including: Demonstrated experience in tenancy management, arrears recovery, ASB handling, and estate management. Excellent customer service skills with the ability to engage, listen, problem-solve and negotiate. Confidence in managing safeguarding concerns, supporting vulnerable clients, and working with multi-agency partners. Strong organisational skills and the ability to be a self-starter, managing a varied caseload across dispersed locations. Experience working with repairs teams, maintenance operatives and external contractors. Enhanced knowledge of compliance, tenancy law, housing legislation, and good neighbourhood management. Ability to analyse patch performance data and contribute to service improvement and community wellbeing. Housing Officer Housing Manager Supported Housing Supported Living Tenancy Management Income Management Rent Arrears ASB Officer Anti-Social Behaviour Void Management Allocations & Lettings Estate Management Housing Association Social Housing Housing Support Tenancy Sustainment Safeguarding Homelessness Community Housing Neighbourhood Officer Property Management Repairs & Maintenance Housing Advice Asset Management Housing Coordinator Local Authority Housing Customer Service Vulnerable Adults Multi-Agency Working Compliance Tenure Management Service Charges Housing Benefit Rent Recovery Harrow Brent Haringey Enfield
Your new company You will be working for a well-established organisation based in Stoke-on-Trent, supporting a busy and fast-paced operational team. This organisation delivers essential services to a wide customer base and prides itself on providing a responsive, high-quality customer experience. You will join a collaborative and supportive environment where teamwork and customer focus are key. Your new role As a Temporary Customer Services Co-ordinator, you will play a critical role in delivering a professional and efficient customer service function, with a particular focus on property-related enquiries and coordination.Key responsibilities will include: Acting as the first point of contact for customer enquiries, managing both inbound and outbound communications Coordinating repairs and maintenance requests, ensuring jobs are logged, prioritised and completed within agreed timescales Scheduling operatives and contractors, ensuring efficient allocation of work and clear communication with customers Managing void property processes, ensuring properties are safe, compliant and ready for re-let, including oversight of statutory checks Ensuring all health and safety requirements are followed when coordinating repairs, maintenance and property access Maintaining accurate records, documentation and system updates to support service delivery and KPI reporting Liaising with internal teams and external partners to ensure a seamless customer journey Supporting wider administrative tasks including inbox management and general coordination duties What you'll need to succeed To be successful in this role, you will have: Proven experience in a customer service, scheduling or coordination role, ideally within property, housing or repair environments A strong understanding of health and safety principles within a property or facilities setting, including: Awareness of statutory compliance requirements such as gas safety, electrical testing, fire safety and water hygiene checks The ability to identify and escalate potential risks to customers, contractors or colleagues Experience ensuring work is carried out in line with safety procedures and organisational policies Knowledge of safe working practices when coordinating contractors and property access An understanding of the importance of accurate record keeping for compliance and audit purposes Excellent communication skills, with the confidence to liaise with customers, contractors and internal stakeholders Strong organisational and prioritisation skills, with the ability to manage a high volume of tasks A proactive and customer-focused approach, ensuring a high standard of service delivery Good IT skills across Microsoft Office and internal systems What you'll get in return Competitive hourly rate of 15- 16 per hour (dependent on experience) Weekly pay through Hays Holiday pay accrual Flexible temporary assignment with potential for extension Opportunity to gain valuable experience within a reputable organisation Ongoing support from a dedicated Hays consultant If you are an experienced Customer Services professional with strong coordination skills and a solid understanding of health and safety within a property setting, please apply now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jul 08, 2026
Seasonal
Your new company You will be working for a well-established organisation based in Stoke-on-Trent, supporting a busy and fast-paced operational team. This organisation delivers essential services to a wide customer base and prides itself on providing a responsive, high-quality customer experience. You will join a collaborative and supportive environment where teamwork and customer focus are key. Your new role As a Temporary Customer Services Co-ordinator, you will play a critical role in delivering a professional and efficient customer service function, with a particular focus on property-related enquiries and coordination.Key responsibilities will include: Acting as the first point of contact for customer enquiries, managing both inbound and outbound communications Coordinating repairs and maintenance requests, ensuring jobs are logged, prioritised and completed within agreed timescales Scheduling operatives and contractors, ensuring efficient allocation of work and clear communication with customers Managing void property processes, ensuring properties are safe, compliant and ready for re-let, including oversight of statutory checks Ensuring all health and safety requirements are followed when coordinating repairs, maintenance and property access Maintaining accurate records, documentation and system updates to support service delivery and KPI reporting Liaising with internal teams and external partners to ensure a seamless customer journey Supporting wider administrative tasks including inbox management and general coordination duties What you'll need to succeed To be successful in this role, you will have: Proven experience in a customer service, scheduling or coordination role, ideally within property, housing or repair environments A strong understanding of health and safety principles within a property or facilities setting, including: Awareness of statutory compliance requirements such as gas safety, electrical testing, fire safety and water hygiene checks The ability to identify and escalate potential risks to customers, contractors or colleagues Experience ensuring work is carried out in line with safety procedures and organisational policies Knowledge of safe working practices when coordinating contractors and property access An understanding of the importance of accurate record keeping for compliance and audit purposes Excellent communication skills, with the confidence to liaise with customers, contractors and internal stakeholders Strong organisational and prioritisation skills, with the ability to manage a high volume of tasks A proactive and customer-focused approach, ensuring a high standard of service delivery Good IT skills across Microsoft Office and internal systems What you'll get in return Competitive hourly rate of 15- 16 per hour (dependent on experience) Weekly pay through Hays Holiday pay accrual Flexible temporary assignment with potential for extension Opportunity to gain valuable experience within a reputable organisation Ongoing support from a dedicated Hays consultant If you are an experienced Customer Services professional with strong coordination skills and a solid understanding of health and safety within a property setting, please apply now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
BDS (Northern) Limited
Jesmond, Newcastle Upon Tyne
BDS Recruitment are looking to recruit for an ongoing position as a Sheltered Housing Coordinator based in Jesmond. This role is 20 hours per week over 4 or 5 days This is a temp ongoing role to start ASAP Pay rate- 15.96ph PAYE- 20.30ph UMBRELLA The main role is to provide daily communication with the residents, who live independently within the Scheme, and you will be responsible for daily welfare checks to residents and sign posting information. There will also be, health and safety checks on the building and reporting any maintenance and repairs as required. Duties include: Welfare checks on residents. Health and safety checks Signposting Organizing occasional activities Reporting any maintenance requirements. Apply now for immediate consideration!
Jul 08, 2026
Full time
BDS Recruitment are looking to recruit for an ongoing position as a Sheltered Housing Coordinator based in Jesmond. This role is 20 hours per week over 4 or 5 days This is a temp ongoing role to start ASAP Pay rate- 15.96ph PAYE- 20.30ph UMBRELLA The main role is to provide daily communication with the residents, who live independently within the Scheme, and you will be responsible for daily welfare checks to residents and sign posting information. There will also be, health and safety checks on the building and reporting any maintenance and repairs as required. Duties include: Welfare checks on residents. Health and safety checks Signposting Organizing occasional activities Reporting any maintenance requirements. Apply now for immediate consideration!
FULL JOB DESCRIPTION Retrofit Administrator Location: Peterborough Salary: 30,000 - 35,000 Job Type: Full-Time, Permanent About Us We are a well-established maintenance and property services contractor delivering high-quality repairs, maintenance, and retrofit programmes across residential properties. Due to continued growth and increasing demand within the energy efficiency sector, we are seeking an organised and proactive Retrofit Administrator to support the successful delivery of our retrofit projects. The Role As a Retrofit Administrator, you will play a key role in supporting the retrofit team, ensuring projects are administered efficiently and comply with industry standards and funding requirements. You will work closely with Retrofit Coordinators, Assessors, Site Teams, Clients, and Residents to maintain accurate records and facilitate smooth project delivery. Key Responsibilities Provide administrative support for retrofit and energy efficiency programmes. Manage project documentation, ensuring records are accurate, complete, and compliant. Schedule surveys, assessments, installations, and inspections. Liaise with residents, clients, subcontractors, and internal teams regarding appointments and project updates. Maintain retrofit project trackers and databases. Process and upload documentation to client portals and compliance systems. Monitor project milestones and assist with reporting requirements. Support the preparation of funding and compliance evidence packs. Handle incoming enquiries and provide excellent customer service. Assist the Retrofit Coordinator and project management team with day-to-day administration. Requirements Previous experience in an administrative role, ideally within construction, maintenance, social housing, or retrofit sectors. Strong organisational skills with excellent attention to detail. Proficient in Microsoft Office, particularly Excel, Outlook, and Word. Ability to manage multiple tasks and deadlines effectively. Excellent communication and customer service skills. Experience working with compliance documentation and client portals would be advantageous. Knowledge of PAS 2035, ECO4, SHDF, or retrofit programmes would be beneficial but not essential as training can be provided. What We Offer Competitive salary. Company pension scheme. Ongoing training and development opportunities. Career progression within a growing business. Supportive and collaborative working environment. Opportunity to contribute to projects that improve energy efficiency and sustainability. How to Apply If you are a highly organised administrator looking to develop your career within the growing retrofit and energy efficiency sector, we would love to hear from you. Please submit your CV along with a brief cover letter outlining your relevant experience.
Jul 08, 2026
Full time
FULL JOB DESCRIPTION Retrofit Administrator Location: Peterborough Salary: 30,000 - 35,000 Job Type: Full-Time, Permanent About Us We are a well-established maintenance and property services contractor delivering high-quality repairs, maintenance, and retrofit programmes across residential properties. Due to continued growth and increasing demand within the energy efficiency sector, we are seeking an organised and proactive Retrofit Administrator to support the successful delivery of our retrofit projects. The Role As a Retrofit Administrator, you will play a key role in supporting the retrofit team, ensuring projects are administered efficiently and comply with industry standards and funding requirements. You will work closely with Retrofit Coordinators, Assessors, Site Teams, Clients, and Residents to maintain accurate records and facilitate smooth project delivery. Key Responsibilities Provide administrative support for retrofit and energy efficiency programmes. Manage project documentation, ensuring records are accurate, complete, and compliant. Schedule surveys, assessments, installations, and inspections. Liaise with residents, clients, subcontractors, and internal teams regarding appointments and project updates. Maintain retrofit project trackers and databases. Process and upload documentation to client portals and compliance systems. Monitor project milestones and assist with reporting requirements. Support the preparation of funding and compliance evidence packs. Handle incoming enquiries and provide excellent customer service. Assist the Retrofit Coordinator and project management team with day-to-day administration. Requirements Previous experience in an administrative role, ideally within construction, maintenance, social housing, or retrofit sectors. Strong organisational skills with excellent attention to detail. Proficient in Microsoft Office, particularly Excel, Outlook, and Word. Ability to manage multiple tasks and deadlines effectively. Excellent communication and customer service skills. Experience working with compliance documentation and client portals would be advantageous. Knowledge of PAS 2035, ECO4, SHDF, or retrofit programmes would be beneficial but not essential as training can be provided. What We Offer Competitive salary. Company pension scheme. Ongoing training and development opportunities. Career progression within a growing business. Supportive and collaborative working environment. Opportunity to contribute to projects that improve energy efficiency and sustainability. How to Apply If you are a highly organised administrator looking to develop your career within the growing retrofit and energy efficiency sector, we would love to hear from you. Please submit your CV along with a brief cover letter outlining your relevant experience.
Job Title: Repairs Coordinator 3 months initial (view to extend) We are seeking a proactive and experienced Repairs Coordinator to join our fast-paced team. This is a vital role at the heart of our service, ensuring that property repairs are handled efficiently, professionally, and with the resident's experience at the forefront. Your Role You will own the end-to-end process of repair cases. Your goal is to balance technical coordination with excellent customer care, ensuring works are completed right the first time. Case Management : Oversee repairs from the initial report through to successful completion. Coordination : Schedule inspections, surveys, and maintenance appointments while liaising with surveyors, contractors, and internal teams. Resident Liaison : Act as the primary point of contact, keeping residents fully informed and managing expectations with empathy and clarity. Data Accuracy : Maintain meticulous records within our housing management systems and use data to help us identify service improvements. What You Bring to the Team Experience : Proven background in social housing, local authority Operational Know-How : Solid experience in coordinating repairs and maintenance works. Communication : Exceptional interpersonal skills; you are comfortable speaking with diverse stakeholders, from residents to contractors. Tech-Savvy : Proficiency with housing management/repairs software and Microsoft Office. Problem-Solving : A proactive mindset, the ability to juggle a busy caseload, and the confidence to handle complex or high-risk escalations.
Jul 07, 2026
Contractor
Job Title: Repairs Coordinator 3 months initial (view to extend) We are seeking a proactive and experienced Repairs Coordinator to join our fast-paced team. This is a vital role at the heart of our service, ensuring that property repairs are handled efficiently, professionally, and with the resident's experience at the forefront. Your Role You will own the end-to-end process of repair cases. Your goal is to balance technical coordination with excellent customer care, ensuring works are completed right the first time. Case Management : Oversee repairs from the initial report through to successful completion. Coordination : Schedule inspections, surveys, and maintenance appointments while liaising with surveyors, contractors, and internal teams. Resident Liaison : Act as the primary point of contact, keeping residents fully informed and managing expectations with empathy and clarity. Data Accuracy : Maintain meticulous records within our housing management systems and use data to help us identify service improvements. What You Bring to the Team Experience : Proven background in social housing, local authority Operational Know-How : Solid experience in coordinating repairs and maintenance works. Communication : Exceptional interpersonal skills; you are comfortable speaking with diverse stakeholders, from residents to contractors. Tech-Savvy : Proficiency with housing management/repairs software and Microsoft Office. Problem-Solving : A proactive mindset, the ability to juggle a busy caseload, and the confidence to handle complex or high-risk escalations.
Job Title: Property Administration Officer Location: Wolverhampton Salary: 26,212 - 32,541 per annum Job Type: Permanent, Full Time About us: Bushbury Hill Estate Management Board (EMB) has an exciting opportunity for a full-time Property Administration Officer to join our Property Team. Bushbury Hill EMB is a tenant-led housing service provider, operating from its Management Centre on Kempthorne Avenue in the north-east of the City of Wolverhampton. At Bushbury, our aim is to deliver high quality customer service and provide high standard homes for our tenants. Both our board and staff team share this vision and are constantly striving for excellence in everything they do. About the role: As our Property Administration Officer, you will work alongside the Property Team to help ensure that the EMB delivers a high-quality, customer-focused repairs and maintenance service. You will maintain accurate repairs and maintenance records and act as a key point of contact for tenants, contractors, and colleagues within the Property Team. Key areas of responsibility: Customer focus Working with others Managing and developing services Manging and developing people Property maintenance Financial management and control IT and data management Regulatory compliance Quality Health and safety About you: Experience & Education Proven experience in administration and/or customer service. Educated to GCSE standard (minimum of five GCSEs at grade C/4 or above, including Maths and English). Strong commitment to personal development and expanding knowledge of housing services. Desirable: Administrative experience within a local authority, housing association, or Tenant Management Organisation. Desirable: Familiarity with common domestic repairs from a tenant or homeowner's perspective. Skills & Abilities Customer Service: Ability to deliver a proactive, customer-focused service while managing expectations and resolving complaints effectively. Communication: Excellent verbal and written communication skills with the ability to engage a wide range of audiences. Technical Proficiency: Computer literate, including proficiency in Microsoft Office (specifically spreadsheets). Workload Management: Strong planning and organizational skills, with the ability to work flexibly, take initiative, and solve problems. Teamwork: Ability to work proactively within a team and build positive relationships across the organization. Knowledge Data Protection: Understanding of data protection principles and the importance of maintaining accurate records. Equality & Inclusion: Knowledge of equality, diversity, and inclusion principles in service delivery. Sector Knowledge: Willingness to develop an understanding of repairs and maintenance policies, as well as the legal and operating context of the organization. Values: Ability to demonstrate and uphold the organization's core values. What we offer: We are passionate about our people, so it is no surprise that we are an Investors in People Gold accredited organisation. We strive for excellence in everything we do, and providing an outstanding housing service to the people we serve is at the heart of every role within the organisation. We know this can only be achieved when our people feel valued, supported, and motivated. In return, you will receive a comprehensive induction, full training, and ongoing support to help you develop within your role. This is an exciting opportunity to work for a unique organisation and become part of an established team that shares a common vision of improving the lives of people living within the Bushbury Hill estate. Hybrid working is available following successful completion of probation, with the opportunity to work from home for up to one day per week, subject to operational requirements. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of; Property Administrator, Housing Administrator, Repairs Coordinator, Maintenance Administrator, Housing Services Officer, Tenant Services Administrator, Office Administrator, Customer Service Coordinator, Maintenance Coordinator, Property Services Assistant, Administrative Assistant, Housing Association Jobs, Repairs and Maintenance Admin, Customer Support Administrator, Local Authority Administrator also be considered for this role.
Jul 07, 2026
Full time
Job Title: Property Administration Officer Location: Wolverhampton Salary: 26,212 - 32,541 per annum Job Type: Permanent, Full Time About us: Bushbury Hill Estate Management Board (EMB) has an exciting opportunity for a full-time Property Administration Officer to join our Property Team. Bushbury Hill EMB is a tenant-led housing service provider, operating from its Management Centre on Kempthorne Avenue in the north-east of the City of Wolverhampton. At Bushbury, our aim is to deliver high quality customer service and provide high standard homes for our tenants. Both our board and staff team share this vision and are constantly striving for excellence in everything they do. About the role: As our Property Administration Officer, you will work alongside the Property Team to help ensure that the EMB delivers a high-quality, customer-focused repairs and maintenance service. You will maintain accurate repairs and maintenance records and act as a key point of contact for tenants, contractors, and colleagues within the Property Team. Key areas of responsibility: Customer focus Working with others Managing and developing services Manging and developing people Property maintenance Financial management and control IT and data management Regulatory compliance Quality Health and safety About you: Experience & Education Proven experience in administration and/or customer service. Educated to GCSE standard (minimum of five GCSEs at grade C/4 or above, including Maths and English). Strong commitment to personal development and expanding knowledge of housing services. Desirable: Administrative experience within a local authority, housing association, or Tenant Management Organisation. Desirable: Familiarity with common domestic repairs from a tenant or homeowner's perspective. Skills & Abilities Customer Service: Ability to deliver a proactive, customer-focused service while managing expectations and resolving complaints effectively. Communication: Excellent verbal and written communication skills with the ability to engage a wide range of audiences. Technical Proficiency: Computer literate, including proficiency in Microsoft Office (specifically spreadsheets). Workload Management: Strong planning and organizational skills, with the ability to work flexibly, take initiative, and solve problems. Teamwork: Ability to work proactively within a team and build positive relationships across the organization. Knowledge Data Protection: Understanding of data protection principles and the importance of maintaining accurate records. Equality & Inclusion: Knowledge of equality, diversity, and inclusion principles in service delivery. Sector Knowledge: Willingness to develop an understanding of repairs and maintenance policies, as well as the legal and operating context of the organization. Values: Ability to demonstrate and uphold the organization's core values. What we offer: We are passionate about our people, so it is no surprise that we are an Investors in People Gold accredited organisation. We strive for excellence in everything we do, and providing an outstanding housing service to the people we serve is at the heart of every role within the organisation. We know this can only be achieved when our people feel valued, supported, and motivated. In return, you will receive a comprehensive induction, full training, and ongoing support to help you develop within your role. This is an exciting opportunity to work for a unique organisation and become part of an established team that shares a common vision of improving the lives of people living within the Bushbury Hill estate. Hybrid working is available following successful completion of probation, with the opportunity to work from home for up to one day per week, subject to operational requirements. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of; Property Administrator, Housing Administrator, Repairs Coordinator, Maintenance Administrator, Housing Services Officer, Tenant Services Administrator, Office Administrator, Customer Service Coordinator, Maintenance Coordinator, Property Services Assistant, Administrative Assistant, Housing Association Jobs, Repairs and Maintenance Admin, Customer Support Administrator, Local Authority Administrator also be considered for this role.
Customer Co-ordinator Stoke Health and Safety background Your new company You will be working for a well-established organisation based in Stoke-on-Trent, supporting a busy and fast-paced operational team. This organisation delivers essential services to a wide customer base and prides itself on providing a responsive, high-quality customer experience. You will join a collaborative and supportive environment where teamwork and customer focus are key. Your new role As a Temporary Customer Services Co-ordinator, you will play a critical role in delivering a professional and efficient customer service function, with a particular focus on property-related enquiries and coordination.Key responsibilities will include: Acting as the first point of contact for customer enquiries, managing both inbound and outbound communications Coordinating repairs and maintenance requests, ensuring jobs are logged, prioritised and completed within agreed timescales Scheduling operatives and contractors, ensuring efficient allocation of work and clear communication with customers Managing void property processes, ensuring properties are safe, compliant and ready for re-let, including oversight of statutory checks Ensuring all health and safety requirements are followed when coordinating repairs, maintenance and property access Maintaining accurate records, documentation and system updates to support service delivery and KPI reporting Liaising with internal teams and external partners to ensure a seamless customer journey Supporting wider administrative tasks including inbox management and general coordination duties What you'll need to succeedTo be successful in this role, you will have: Proven experience in a customer service, scheduling or coordination role, ideally within property, housing or repair environments A strong understanding of health and safety principles within a property or facilities setting, including: Awareness of statutory compliance requirements such as gas safety, electrical testing, fire safety and water hygiene checks The ability to identify and escalate potential risks to customers, contractors or colleagues Experience ensuring work is carried out in line with safety procedures and organisational policies Knowledge of safe working practices when coordinating contractors and property access An understanding of the importance of accurate record keeping for compliance and audit purposes Excellent communication skills, with the confidence to liaise with customers, contractors and internal stakeholders Strong organisational and prioritisation skills, with the ability to manage a high volume of tasks A proactive and customer-focused approach, ensuring a high standard of service delivery Good IT skills across Microsoft Office and internal systems What you'll get in return Competitive hourly rate of 15- 16 per hour (dependent on experience) Weekly pay through Hays Holiday pay accrual Flexible temporary assignment with potential for extension Opportunity to gain valuable experience within a reputable organisation Ongoing support from a dedicated Hays consultant If you are an experienced Customer Services professional with strong coordination skills and a solid understanding of health and safety within a property setting, please apply now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jul 06, 2026
Seasonal
Customer Co-ordinator Stoke Health and Safety background Your new company You will be working for a well-established organisation based in Stoke-on-Trent, supporting a busy and fast-paced operational team. This organisation delivers essential services to a wide customer base and prides itself on providing a responsive, high-quality customer experience. You will join a collaborative and supportive environment where teamwork and customer focus are key. Your new role As a Temporary Customer Services Co-ordinator, you will play a critical role in delivering a professional and efficient customer service function, with a particular focus on property-related enquiries and coordination.Key responsibilities will include: Acting as the first point of contact for customer enquiries, managing both inbound and outbound communications Coordinating repairs and maintenance requests, ensuring jobs are logged, prioritised and completed within agreed timescales Scheduling operatives and contractors, ensuring efficient allocation of work and clear communication with customers Managing void property processes, ensuring properties are safe, compliant and ready for re-let, including oversight of statutory checks Ensuring all health and safety requirements are followed when coordinating repairs, maintenance and property access Maintaining accurate records, documentation and system updates to support service delivery and KPI reporting Liaising with internal teams and external partners to ensure a seamless customer journey Supporting wider administrative tasks including inbox management and general coordination duties What you'll need to succeedTo be successful in this role, you will have: Proven experience in a customer service, scheduling or coordination role, ideally within property, housing or repair environments A strong understanding of health and safety principles within a property or facilities setting, including: Awareness of statutory compliance requirements such as gas safety, electrical testing, fire safety and water hygiene checks The ability to identify and escalate potential risks to customers, contractors or colleagues Experience ensuring work is carried out in line with safety procedures and organisational policies Knowledge of safe working practices when coordinating contractors and property access An understanding of the importance of accurate record keeping for compliance and audit purposes Excellent communication skills, with the confidence to liaise with customers, contractors and internal stakeholders Strong organisational and prioritisation skills, with the ability to manage a high volume of tasks A proactive and customer-focused approach, ensuring a high standard of service delivery Good IT skills across Microsoft Office and internal systems What you'll get in return Competitive hourly rate of 15- 16 per hour (dependent on experience) Weekly pay through Hays Holiday pay accrual Flexible temporary assignment with potential for extension Opportunity to gain valuable experience within a reputable organisation Ongoing support from a dedicated Hays consultant If you are an experienced Customer Services professional with strong coordination skills and a solid understanding of health and safety within a property setting, please apply now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Damp & Mould Coordinator I'm looking for an experienced Damp & Mould Coordinator to a busy Repairs team I am working closely with. This is a fantastic opportunity for someone who has a strong background in social housing or a local authority and is passionate about delivering an excellent service to residents. This role is central to ensuring damp and mould cases are managed efficiently from the point they are reported through to completion. You'll be responsible for coordinating inspections, repairs and follow-up works while keeping residents informed every step of the way. What I'll Need From You Previous experience working within social housing, an ALMO or a local authority is essential. Knowledge and experience of managing damp and mould cases is essential. Experience coordinating repairs and maintenance works. Excellent organisational skills with the ability to manage a busy caseload. Strong communication skills and the confidence to liaise with residents, surveyors, contractors and internal teams. Experience using housing management or repairs systems. A proactive approach with the ability to prioritise workloads and resolve issues effectively. Good IT skills, including Microsoft Office. What You'll Be Doing Managing a caseload of damp and mould cases from initial report through to completion. Coordinating property inspections, surveys and repair appointments. Working closely with surveyors, contractors and internal departments to ensure works are completed within agreed timescales. Acting as the main point of contact for residents, providing regular updates and delivering excellent customer service. Monitoring contractor performance and following up on outstanding works. Maintaining accurate records and updating housing management systems. Escalating complex or high-risk cases where appropriate. Producing reports and helping to identify trends and opportunities to improve the service. Ensuring all work is carried out in line with current legislation, compliance requirements and organisational policies. What I'm Looking For I'm looking for someone who can hit the ground running and understands the challenges of managing damp and mould within the social housing sector. You'll be organised, customer-focused and able to build positive working relationships with residents and colleagues alike. If you have the right housing background, a solid understanding of damp and mould, and you're looking for your next opportunity, I'd love to hear from you. Please apply with your up-to-date CV.
Jul 06, 2026
Contractor
Damp & Mould Coordinator I'm looking for an experienced Damp & Mould Coordinator to a busy Repairs team I am working closely with. This is a fantastic opportunity for someone who has a strong background in social housing or a local authority and is passionate about delivering an excellent service to residents. This role is central to ensuring damp and mould cases are managed efficiently from the point they are reported through to completion. You'll be responsible for coordinating inspections, repairs and follow-up works while keeping residents informed every step of the way. What I'll Need From You Previous experience working within social housing, an ALMO or a local authority is essential. Knowledge and experience of managing damp and mould cases is essential. Experience coordinating repairs and maintenance works. Excellent organisational skills with the ability to manage a busy caseload. Strong communication skills and the confidence to liaise with residents, surveyors, contractors and internal teams. Experience using housing management or repairs systems. A proactive approach with the ability to prioritise workloads and resolve issues effectively. Good IT skills, including Microsoft Office. What You'll Be Doing Managing a caseload of damp and mould cases from initial report through to completion. Coordinating property inspections, surveys and repair appointments. Working closely with surveyors, contractors and internal departments to ensure works are completed within agreed timescales. Acting as the main point of contact for residents, providing regular updates and delivering excellent customer service. Monitoring contractor performance and following up on outstanding works. Maintaining accurate records and updating housing management systems. Escalating complex or high-risk cases where appropriate. Producing reports and helping to identify trends and opportunities to improve the service. Ensuring all work is carried out in line with current legislation, compliance requirements and organisational policies. What I'm Looking For I'm looking for someone who can hit the ground running and understands the challenges of managing damp and mould within the social housing sector. You'll be organised, customer-focused and able to build positive working relationships with residents and colleagues alike. If you have the right housing background, a solid understanding of damp and mould, and you're looking for your next opportunity, I'd love to hear from you. Please apply with your up-to-date CV.
Broadacres Housing Association
Northallerton, Yorkshire
Property Maintenance Project Coordinator (11 month maternity cover) Property Maintenance Project Coordinator (Scheduler) Operational Repairs 11 Months Maternity Cover £29,581.52 per annum (Full Time 37 Hours per week) Northallerton (Agile Working) Are you looking for an exciting challenge as a skilled and experienced Property Maintenance Scheduler dealing with Housing Operational Repairs? Ready click apply for full job details
Oct 08, 2025
Full time
Property Maintenance Project Coordinator (11 month maternity cover) Property Maintenance Project Coordinator (Scheduler) Operational Repairs 11 Months Maternity Cover £29,581.52 per annum (Full Time 37 Hours per week) Northallerton (Agile Working) Are you looking for an exciting challenge as a skilled and experienced Property Maintenance Scheduler dealing with Housing Operational Repairs? Ready click apply for full job details
DS Recruitment have a fantastic opportunity for a Sheltered Housing Scheme Coordinator. This is an excellent opportunity to join one of the Countries leading providers of housing to older adults based in Leeds. Hours- we can offer between 18- 20 hours per weekover 3 days ( between 9am- 5pm Monday- Friday) This role is temporary ongoing to start ASAP Payrate: £15.49 PAYE or £19.68 UMB The Role: To ensure residents over 55 are able to live independently within sheltered and general housing using assistive technology. Managing a scheme of 34 apartments. To assist in the letting process to ensure appropriate lettings to minimise void levels To provide advice on low level rent arrears and liaise with the Income team. To carry out tenant daily wellbeing calls and checks based on assessed risk that promotes independence. Offering advice and guidance to residents on keeping the property to a reasonable condition. About you: Excellent communication and interpersonal skills, with the ability to effectively interact with tenants, colleagues, and external stakeholders. Strong organizational skills and attention to detail to manage multiple tasks and deadlines. Experience of building checks and repairs reporting Current enhanced DBS check Ability to support with low level ASB's An Enhanced DBS dated in the previous 12 months or on the updates service is vital for this role. This is a temp ongoing role to start ASAP Apply now for immediate consideration!
Oct 07, 2025
Full time
DS Recruitment have a fantastic opportunity for a Sheltered Housing Scheme Coordinator. This is an excellent opportunity to join one of the Countries leading providers of housing to older adults based in Leeds. Hours- we can offer between 18- 20 hours per weekover 3 days ( between 9am- 5pm Monday- Friday) This role is temporary ongoing to start ASAP Payrate: £15.49 PAYE or £19.68 UMB The Role: To ensure residents over 55 are able to live independently within sheltered and general housing using assistive technology. Managing a scheme of 34 apartments. To assist in the letting process to ensure appropriate lettings to minimise void levels To provide advice on low level rent arrears and liaise with the Income team. To carry out tenant daily wellbeing calls and checks based on assessed risk that promotes independence. Offering advice and guidance to residents on keeping the property to a reasonable condition. About you: Excellent communication and interpersonal skills, with the ability to effectively interact with tenants, colleagues, and external stakeholders. Strong organizational skills and attention to detail to manage multiple tasks and deadlines. Experience of building checks and repairs reporting Current enhanced DBS check Ability to support with low level ASB's An Enhanced DBS dated in the previous 12 months or on the updates service is vital for this role. This is a temp ongoing role to start ASAP Apply now for immediate consideration!
Contract Manager Property Services FRA, M&E & Gas Up to £60,000 Plus Package Our client, a growing construction contractor who operate nationally, are looking to add an experienced Compliance Manager to one of their long term frameworks in Berkshire. They provide R&M, planned maintenance, FRA and compliance solutiosn to local authorities and housing associations across the UK. Within this particular role, you would be responsible for the compliance workstreams which will include Fire Safety, M&E, Legionella & Gas. Accountabilities/Responsibilities: Lead the development, implementation, and monitoring of compliance policies and procedures across the housing stock. Ensure compliance with statutory obligations, including Health & Safety at Work Act, Building Safety Act, Housing Health and Safety Rating System (HHSRS), and all relevant sector-specific regulations. Oversee regular audits and inspections, ensuring that all remedial actions are recorded, tracked, and completed in a timely manner. Manage contracts and performance of external contractors delivering compliance-related services (e.g. gas servicing, fire risk assessments). Maintain accurate compliance records and provide regular reports to senior management, the board, and regulatory bodies. Work with asset management, repairs, and housing teams to embed a compliance-focused culture. Act as the main point of contact for regulators such as the Regulator of Social Housing and the Health and Safety Executive (HSE). Lead on internal investigations and reporting for incidents related to non-compliance or safety breaches. Manage and develop a team of compliance officers or coordinators, where applicable. Skills & Experience: Essential: Proven experience in a compliance, health & safety, or asset management role within the social housing or property management sector. Detailed knowledge of relevant housing and building safety legislation and best practice. Strong project management and contractor management skills. Excellent analytical and reporting abilities. Experience in policy development and audit processes. Having an ability to create a strong working environment, where everyone is working as a team to achieve targets and goals on the contract, as well as being able to build strong relationships with the client and your team members. This is an excellent opportunity to join an established and reputable business. My client are offering an excellent salary & package and benefits. If this role is of interest please apply or contact Danny Mangan. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer
Oct 07, 2025
Full time
Contract Manager Property Services FRA, M&E & Gas Up to £60,000 Plus Package Our client, a growing construction contractor who operate nationally, are looking to add an experienced Compliance Manager to one of their long term frameworks in Berkshire. They provide R&M, planned maintenance, FRA and compliance solutiosn to local authorities and housing associations across the UK. Within this particular role, you would be responsible for the compliance workstreams which will include Fire Safety, M&E, Legionella & Gas. Accountabilities/Responsibilities: Lead the development, implementation, and monitoring of compliance policies and procedures across the housing stock. Ensure compliance with statutory obligations, including Health & Safety at Work Act, Building Safety Act, Housing Health and Safety Rating System (HHSRS), and all relevant sector-specific regulations. Oversee regular audits and inspections, ensuring that all remedial actions are recorded, tracked, and completed in a timely manner. Manage contracts and performance of external contractors delivering compliance-related services (e.g. gas servicing, fire risk assessments). Maintain accurate compliance records and provide regular reports to senior management, the board, and regulatory bodies. Work with asset management, repairs, and housing teams to embed a compliance-focused culture. Act as the main point of contact for regulators such as the Regulator of Social Housing and the Health and Safety Executive (HSE). Lead on internal investigations and reporting for incidents related to non-compliance or safety breaches. Manage and develop a team of compliance officers or coordinators, where applicable. Skills & Experience: Essential: Proven experience in a compliance, health & safety, or asset management role within the social housing or property management sector. Detailed knowledge of relevant housing and building safety legislation and best practice. Strong project management and contractor management skills. Excellent analytical and reporting abilities. Experience in policy development and audit processes. Having an ability to create a strong working environment, where everyone is working as a team to achieve targets and goals on the contract, as well as being able to build strong relationships with the client and your team members. This is an excellent opportunity to join an established and reputable business. My client are offering an excellent salary & package and benefits. If this role is of interest please apply or contact Danny Mangan. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer
BDS Recruitment have a fantastic opportunity for a Sheltered Housing Scheme Coordinator. This is an excellent opportunity to join one of the Countries leading providers of housing to older adults based in Cheltenham, GL52. Hours are 12 per week 4 mornings per week between Monday to Friday. This role is temporary ongoing. Payrate: £15.49 PAYE or £19.20 UMB The Role: To ensure residents over 55 are able to live independently within sheltered and general housing using assistive technology. Managing a scheme of 34 apartments. To assist in the letting process to ensure appropriate lettings to minimise void levels To provide advice on low level rent arrears and liaise with the Income team. To carry out tenant daily wellbeing calls and checks based on assessed risk that promotes independence. Offering advice and guidance to residents on keeping the property to a reasonable condition. About you: Excellent communication and interpersonal skills, with the ability to effectively interact with tenants, colleagues, and external stakeholders. Strong organizational skills and attention to detail to manage multiple tasks and deadlines. Experience of building checks and repairs reporting Current enhanced DBS check Ability to support with low level ASB's An Enhanced DBS dated in the previous 12 months or on the updates service is vital for this role. This is a temp ongoing role to start ASAP Apply now for immediate consideration!
Oct 06, 2025
Full time
BDS Recruitment have a fantastic opportunity for a Sheltered Housing Scheme Coordinator. This is an excellent opportunity to join one of the Countries leading providers of housing to older adults based in Cheltenham, GL52. Hours are 12 per week 4 mornings per week between Monday to Friday. This role is temporary ongoing. Payrate: £15.49 PAYE or £19.20 UMB The Role: To ensure residents over 55 are able to live independently within sheltered and general housing using assistive technology. Managing a scheme of 34 apartments. To assist in the letting process to ensure appropriate lettings to minimise void levels To provide advice on low level rent arrears and liaise with the Income team. To carry out tenant daily wellbeing calls and checks based on assessed risk that promotes independence. Offering advice and guidance to residents on keeping the property to a reasonable condition. About you: Excellent communication and interpersonal skills, with the ability to effectively interact with tenants, colleagues, and external stakeholders. Strong organizational skills and attention to detail to manage multiple tasks and deadlines. Experience of building checks and repairs reporting Current enhanced DBS check Ability to support with low level ASB's An Enhanced DBS dated in the previous 12 months or on the updates service is vital for this role. This is a temp ongoing role to start ASAP Apply now for immediate consideration!
Local Authority Housing Repairs Co-ordinator, North London Pay rate £24.12 per hour Contract role, Local Authority Housing Vitalis are recruiting for an experienced Local Authority Housing Repairs Co-ordinator in North London.You will need to have experience in a similar role in a Local Authority Housing setting. Work with Vitalis to Discover Exciting Opportunities in Qualified Social Work, Housing and SEND At Vitalis, we're here to make your career journey seamless and rewarding. Here's how we support you every step of the way: Dedicated Consultant - Gain access to a specialist consultant who knows the market inside-out, has connections to roles across the UK, and is ready to provide tailored career advice and job search support. Hassle-Free Registration - Our easy only new registration process gets you started quickly and effortlessly. Exclusive Incentives - Enjoy referral schemes, bonuses, and other exciting perks.Compliance Simplified - Leave the paperwork to us! We handle ongoing compliance, so you can focus on your career. Fast, Reliable Payroll - Get paid promptly and consistently without any worries. Whether you're a qualified social worker, or have an interest in housing or SEND roles, we have the opportunities you'll want to hear about.Don't forget, if this role isn't the perfect fit, we're confident we can find one that is. We recruit across a wide range of public sector specialisms, including: Independent Reviewing Officer (IRO)• Best Interest Assessor (BIA)• Multi-Agency Safeguarding Hub (MASH)• Looked After Children (LAC)• Children's Social Work• Adult Social Work• Service Manager• Head of Service• Team Manager• Assistant Team Manager• A wide range of housing roles• Careers in SEND in local authorities Let us help you take the next step in your career. Get in touch with me today to explore our exciting opportunities!Contact me on or for more information.
Oct 06, 2025
Full time
Local Authority Housing Repairs Co-ordinator, North London Pay rate £24.12 per hour Contract role, Local Authority Housing Vitalis are recruiting for an experienced Local Authority Housing Repairs Co-ordinator in North London.You will need to have experience in a similar role in a Local Authority Housing setting. Work with Vitalis to Discover Exciting Opportunities in Qualified Social Work, Housing and SEND At Vitalis, we're here to make your career journey seamless and rewarding. Here's how we support you every step of the way: Dedicated Consultant - Gain access to a specialist consultant who knows the market inside-out, has connections to roles across the UK, and is ready to provide tailored career advice and job search support. Hassle-Free Registration - Our easy only new registration process gets you started quickly and effortlessly. Exclusive Incentives - Enjoy referral schemes, bonuses, and other exciting perks.Compliance Simplified - Leave the paperwork to us! We handle ongoing compliance, so you can focus on your career. Fast, Reliable Payroll - Get paid promptly and consistently without any worries. Whether you're a qualified social worker, or have an interest in housing or SEND roles, we have the opportunities you'll want to hear about.Don't forget, if this role isn't the perfect fit, we're confident we can find one that is. We recruit across a wide range of public sector specialisms, including: Independent Reviewing Officer (IRO)• Best Interest Assessor (BIA)• Multi-Agency Safeguarding Hub (MASH)• Looked After Children (LAC)• Children's Social Work• Adult Social Work• Service Manager• Head of Service• Team Manager• Assistant Team Manager• A wide range of housing roles• Careers in SEND in local authorities Let us help you take the next step in your career. Get in touch with me today to explore our exciting opportunities!Contact me on or for more information.
Local Authority Housing Repairs Co-ordinator, North London Pay rate to £24.12 per hour Contract role, Local Authority Housing Pertemps are recruiting for an experienced Local Authority Housing Repairs Co-ordinator in North London. You will need to have experience in a similar role in a Local Authority Housing setting. Please get in touch for more information. This is an agency post and Pertemps can offer you:- A Dedicated consultant who has access to all roles across the UK and is available for you to speak to An easy registration process (all done online) Referral schemes and incentives Ongoing compliance managed for you Prompt and reliable payroll and lots more. Please contact Graham Leatham on or email for more information. We recruit across all areas of Housing, Public Sector, Planning and Local Government work. If you are experienced in this sector, and this isn't the role for you, contact us about other roles.
Oct 06, 2025
Full time
Local Authority Housing Repairs Co-ordinator, North London Pay rate to £24.12 per hour Contract role, Local Authority Housing Pertemps are recruiting for an experienced Local Authority Housing Repairs Co-ordinator in North London. You will need to have experience in a similar role in a Local Authority Housing setting. Please get in touch for more information. This is an agency post and Pertemps can offer you:- A Dedicated consultant who has access to all roles across the UK and is available for you to speak to An easy registration process (all done online) Referral schemes and incentives Ongoing compliance managed for you Prompt and reliable payroll and lots more. Please contact Graham Leatham on or email for more information. We recruit across all areas of Housing, Public Sector, Planning and Local Government work. If you are experienced in this sector, and this isn't the role for you, contact us about other roles.
Broadacres Housing Association
Northallerton, Yorkshire
Property Maintenance Project Coordinator (11 month maternity cover) Property Maintenance Project Coordinator (Scheduler) Operational Repairs 11 Months Maternity Cover £29,581.52 per annum (Full Time 37 Hours per week) Northallerton (Agile Working) Are you looking for an exciting challenge as a skilled and experienced Property Maintenance Scheduler dealing with Housing Operational Repairs? Ready click apply for full job details
Oct 06, 2025
Full time
Property Maintenance Project Coordinator (11 month maternity cover) Property Maintenance Project Coordinator (Scheduler) Operational Repairs 11 Months Maternity Cover £29,581.52 per annum (Full Time 37 Hours per week) Northallerton (Agile Working) Are you looking for an exciting challenge as a skilled and experienced Property Maintenance Scheduler dealing with Housing Operational Repairs? Ready click apply for full job details
Job Title: Repairs Planner / Work Coordinator (Temp to Perm) Location: Manchester 5 mins from St Peter s Square Contract: Temporary (6 7 weeks) Potential to go permanent Working Hours: Monday to Friday, 8:00 AM 5:00 PM (1-hour lunch) Weekly Hours: 45 Office Requirement: Full-time office-based (potential to WFH Fridays) About the Role We are looking for a proactive and highly organised Repairs Planner / Work Coordinator to join our facilities management team on a temporary-to-permanent basis. Based in Central Manchester , you will play a critical role in planning and coordinating reactive repairs and PPMs (Planned Preventative Maintenance) across multiple sites, with a primary focus on our Leeds University contract . You ll work closely with a team of 10 engineers , scheduling jobs, tracking completions, maintaining spreadsheets, and ensuring communication is seamless between stakeholders, engineers, and clients. Experience in FM (Facilities Management) planning is highly desirable. Key Responsibilities Plan and schedule reactive repairs and PPMs across multiple sites Coordinate engineer workloads and monitor job progress through to completion Liaise with internal teams, subcontractors, and clients to ensure timely delivery of services Maintain detailed records, spreadsheets, and scheduling databases Provide updates and reports on outstanding works and performance metrics Identify and escalate delays, risks, or issues to relevant stakeholders General administrative support including document handling and communication Requirements Minimum 1 year of planning/scheduling experience Strong knowledge of Microsoft Excel and scheduling tools (e.g., MS Project) Previous experience planning within Facilities Management or Social Housing Excellent communication skills, both written and verbal High attention to detail and strong organisational skills Ability to work in a fast-paced environment and multitask effectively
Oct 02, 2025
Full time
Job Title: Repairs Planner / Work Coordinator (Temp to Perm) Location: Manchester 5 mins from St Peter s Square Contract: Temporary (6 7 weeks) Potential to go permanent Working Hours: Monday to Friday, 8:00 AM 5:00 PM (1-hour lunch) Weekly Hours: 45 Office Requirement: Full-time office-based (potential to WFH Fridays) About the Role We are looking for a proactive and highly organised Repairs Planner / Work Coordinator to join our facilities management team on a temporary-to-permanent basis. Based in Central Manchester , you will play a critical role in planning and coordinating reactive repairs and PPMs (Planned Preventative Maintenance) across multiple sites, with a primary focus on our Leeds University contract . You ll work closely with a team of 10 engineers , scheduling jobs, tracking completions, maintaining spreadsheets, and ensuring communication is seamless between stakeholders, engineers, and clients. Experience in FM (Facilities Management) planning is highly desirable. Key Responsibilities Plan and schedule reactive repairs and PPMs across multiple sites Coordinate engineer workloads and monitor job progress through to completion Liaise with internal teams, subcontractors, and clients to ensure timely delivery of services Maintain detailed records, spreadsheets, and scheduling databases Provide updates and reports on outstanding works and performance metrics Identify and escalate delays, risks, or issues to relevant stakeholders General administrative support including document handling and communication Requirements Minimum 1 year of planning/scheduling experience Strong knowledge of Microsoft Excel and scheduling tools (e.g., MS Project) Previous experience planning within Facilities Management or Social Housing Excellent communication skills, both written and verbal High attention to detail and strong organisational skills Ability to work in a fast-paced environment and multitask effectively
