JOB DESCRIPTION About the role We are looking for an Estates Contract Assistant to join our team in Oldham on a full time,12-month fixed term contract. The successful candidate will support a portfolio of estate contracts and community lettings, progressing service requests, raising orders for estate services, and responding to queries within agreed timescales. You will monitor contract performance, accurately raise orders for works and budget tracking, and resolve invoice queries in line with TGP Financial Regulations. You will ensure contractors represent Guinness professionally on-site and report issues such as minor repairs, fly-tipping, and safeguarding concerns. Working closely with Customer Liaison Teams, Facilities Management, and Estate Contract Officers, you will help manage community lettings, carry out service reviews, and ensure compliance with Health & Safety and legal requirements. What we are looking for We are a resident-focused organisation, so we know that how we do things is just as important as what we do. You will not only be an experienced Administrator, but you will also have great customer service skills and experience with ordering systems, financial coding and invoice processing. You will also be able to demonstrate: Experience in providing excellent customer service over the phone, including dealing with sensitive issues. Good listening skills and the ability to provide accurate and clear responses to routine customer enquiries - in writing or by telephone. The ability to type and accurately enter data during customer calls. Excellent interpersonal and communication skills Working knowledge of Microsoft Office. Ability to analyse information and present clear options. Excellent planning and organisational skills. Strong attention to detail. If you are interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile. TGPCVL
Jul 13, 2026
Full time
JOB DESCRIPTION About the role We are looking for an Estates Contract Assistant to join our team in Oldham on a full time,12-month fixed term contract. The successful candidate will support a portfolio of estate contracts and community lettings, progressing service requests, raising orders for estate services, and responding to queries within agreed timescales. You will monitor contract performance, accurately raise orders for works and budget tracking, and resolve invoice queries in line with TGP Financial Regulations. You will ensure contractors represent Guinness professionally on-site and report issues such as minor repairs, fly-tipping, and safeguarding concerns. Working closely with Customer Liaison Teams, Facilities Management, and Estate Contract Officers, you will help manage community lettings, carry out service reviews, and ensure compliance with Health & Safety and legal requirements. What we are looking for We are a resident-focused organisation, so we know that how we do things is just as important as what we do. You will not only be an experienced Administrator, but you will also have great customer service skills and experience with ordering systems, financial coding and invoice processing. You will also be able to demonstrate: Experience in providing excellent customer service over the phone, including dealing with sensitive issues. Good listening skills and the ability to provide accurate and clear responses to routine customer enquiries - in writing or by telephone. The ability to type and accurately enter data during customer calls. Excellent interpersonal and communication skills Working knowledge of Microsoft Office. Ability to analyse information and present clear options. Excellent planning and organisational skills. Strong attention to detail. If you are interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile. TGPCVL
Temporary Estate Liaison Officer Salary circa £32,262 per annum negotiable based on skills and experience Temporary 12 month contract, full time (37.5 hpw) Covering Kent, East Sussex, West Sussex and parts of Surrey This role would suit a candidate based in the Crawley area We cant offer a CoS for this role Home, a place where you belong If youre tired of jobs where customers feel like an afterth click apply for full job details
Jul 12, 2026
Seasonal
Temporary Estate Liaison Officer Salary circa £32,262 per annum negotiable based on skills and experience Temporary 12 month contract, full time (37.5 hpw) Covering Kent, East Sussex, West Sussex and parts of Surrey This role would suit a candidate based in the Crawley area We cant offer a CoS for this role Home, a place where you belong If youre tired of jobs where customers feel like an afterth click apply for full job details
A reputable Housing Provider within Local Government is seeking an experienced Dispute Resolution Officer to join its Housing Hub. This is an excellent opportunity for someone with experience in housing complaints, customer resolution or dispute management who is passionate about delivering outstanding customer service while driving continuous service improvement. Location: West London Rate of Pay: 23.00 - 23.94 per hour (PAYE) Contract: Temporary / Ongoing Working Pattern: Hybrid (x2 Days Office) Working closely with residents, operational teams and senior stakeholders, you'll investigate complex complaints , manage Ombudsman enquiries and ensure fair, timely and transparent outcomes in line with the Housing Ombudsman's Complaint Handling Code. Reporting to the Manager, you'll manage a varied caseload of complaints and enquiries from initial receipt through to resolution, ensuring excellent customer service and compliance with regulatory standards. Key Responsibilities Manage housing complaints , enquiries and disputes from receipt through to resolution. Investigate complex and multi-service complaints , ensuring fair, robust and timely outcomes. Draft high-quality Stage 1 , Stage 2 and Member enquiry responses . Respond to Housing Ombudsman enquiries and support Ombudsman investigations. Ensure all complaints are managed in accordance with the Housing Ombudsman's Complaint Handling Code . Liaise with Housing Officers, Repairs Teams, Contractors and internal departments to gather information and resolve cases . Monitor follow-up actions and ensure works are completed within agreed timescales. Meet with residents, including carrying out home visits where required, to support dispute resolution. Keep residents informed throughout the complaints process and manage expectations. Challenge service areas where standards have not been met and drive accountability. Analyse complaint trends and identify opportunities for service improvement. Contribute to performance reporting and lessons learned across the service. Maintain accurate records , audit trails and case management information. Manage a busy and varied caseload while consistently achieving KPIs and service standards. Support policy development, service reviews and continuous improvement initiatives. About You We're looking for someone who can confidently manage complex complaints while building positive relationships with residents and stakeholders. You will have Previous experience working within Housing Complaints, Dispute Resolution, Resident Services or Customer Resolution. Experience working within a Local Authority, Housing Association or Social Housing environment. Strong understanding of the Housing Ombudsman's Complaint Handling Code. Experience investigating complex complaints involving multiple service areas. Excellent written communication skills with experience drafting detailed complaint responses. Strong verbal communication and stakeholder management skills. Excellent negotiation and conflict resolution abilities. Experience managing a high-volume caseload and competing priorities. Experience using housing management or case management systems. Proficient IT skills, including Microsoft Office. Desirable Experience Experience responding to Housing Ombudsman investigations. Knowledge of social housing legislation and regulation. Experience working with repairs and maintenance services. Experience producing management information and performance reports. CIH qualification or working towards one. Ideal Backgrounds Candidates may currently be working as Dispute Resolution Officer, Housing Complaints Officer, Complaints Officer, Customer Resolution Officer, Resident Resolution Officer, Resident Services Officer, Ombudsman Liaison Officer, Customer Relations Officer, Housing Officer (with complaints experience), Complaints & Enquiries Officer Apply Today If you have experience resolving complex housing complaints and want to play a key role in improving services for residents, we'd love to hear from you.
Jul 11, 2026
Seasonal
A reputable Housing Provider within Local Government is seeking an experienced Dispute Resolution Officer to join its Housing Hub. This is an excellent opportunity for someone with experience in housing complaints, customer resolution or dispute management who is passionate about delivering outstanding customer service while driving continuous service improvement. Location: West London Rate of Pay: 23.00 - 23.94 per hour (PAYE) Contract: Temporary / Ongoing Working Pattern: Hybrid (x2 Days Office) Working closely with residents, operational teams and senior stakeholders, you'll investigate complex complaints , manage Ombudsman enquiries and ensure fair, timely and transparent outcomes in line with the Housing Ombudsman's Complaint Handling Code. Reporting to the Manager, you'll manage a varied caseload of complaints and enquiries from initial receipt through to resolution, ensuring excellent customer service and compliance with regulatory standards. Key Responsibilities Manage housing complaints , enquiries and disputes from receipt through to resolution. Investigate complex and multi-service complaints , ensuring fair, robust and timely outcomes. Draft high-quality Stage 1 , Stage 2 and Member enquiry responses . Respond to Housing Ombudsman enquiries and support Ombudsman investigations. Ensure all complaints are managed in accordance with the Housing Ombudsman's Complaint Handling Code . Liaise with Housing Officers, Repairs Teams, Contractors and internal departments to gather information and resolve cases . Monitor follow-up actions and ensure works are completed within agreed timescales. Meet with residents, including carrying out home visits where required, to support dispute resolution. Keep residents informed throughout the complaints process and manage expectations. Challenge service areas where standards have not been met and drive accountability. Analyse complaint trends and identify opportunities for service improvement. Contribute to performance reporting and lessons learned across the service. Maintain accurate records , audit trails and case management information. Manage a busy and varied caseload while consistently achieving KPIs and service standards. Support policy development, service reviews and continuous improvement initiatives. About You We're looking for someone who can confidently manage complex complaints while building positive relationships with residents and stakeholders. You will have Previous experience working within Housing Complaints, Dispute Resolution, Resident Services or Customer Resolution. Experience working within a Local Authority, Housing Association or Social Housing environment. Strong understanding of the Housing Ombudsman's Complaint Handling Code. Experience investigating complex complaints involving multiple service areas. Excellent written communication skills with experience drafting detailed complaint responses. Strong verbal communication and stakeholder management skills. Excellent negotiation and conflict resolution abilities. Experience managing a high-volume caseload and competing priorities. Experience using housing management or case management systems. Proficient IT skills, including Microsoft Office. Desirable Experience Experience responding to Housing Ombudsman investigations. Knowledge of social housing legislation and regulation. Experience working with repairs and maintenance services. Experience producing management information and performance reports. CIH qualification or working towards one. Ideal Backgrounds Candidates may currently be working as Dispute Resolution Officer, Housing Complaints Officer, Complaints Officer, Customer Resolution Officer, Resident Resolution Officer, Resident Services Officer, Ombudsman Liaison Officer, Customer Relations Officer, Housing Officer (with complaints experience), Complaints & Enquiries Officer Apply Today If you have experience resolving complex housing complaints and want to play a key role in improving services for residents, we'd love to hear from you.
Resident Liaison Officer (RLO) - Internal & External Works Location: Lewisham Salary: Up to £33,000 + Package Contract: Permanent Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors. We are currently working with a leading contractor who is looking to recruit an experienced Resident Liaison Officer to join their team on a long-term social housing programme delivering a mixture of internal and external planned maintenance works across Lewisham. This is an excellent opportunity to join a well-established contractor on a long-term project, acting as the key link between residents, site teams, and the client to ensure works are delivered smoothly with minimal disruption. Key Responsibilities Act as the main point of contact for residents throughout the programme of works. Communicate project information, work schedules, and access requirements to residents. Arrange appointments, conduct resident visits, and hold pre-start meetings. Manage resident expectations and resolve any queries or complaints professionally. Liaise closely with site managers, supervisors, client representatives, and subcontractors. Support vulnerable residents and ensure appropriate measures are in place throughout the works. Maintain accurate records of resident communications, appointments, and project updates. Attend site and client meetings, providing feedback on resident concerns and customer satisfaction. Promote a high standard of customer care and help ensure projects are delivered on time. Skills & Experience Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer, or similar role. Experience working on internal and/or external planned maintenance projects within the social housing sector. Excellent communication and interpersonal skills. Strong organisational skills with the ability to manage multiple priorities. Good IT skills, including Microsoft Office and internal management systems. Full UK driving licence. A proactive, customer-focused approach. If you are interested in this opportunity, please apply today or contact Fortus Recruitment for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer. INDTJ
Jul 11, 2026
Full time
Resident Liaison Officer (RLO) - Internal & External Works Location: Lewisham Salary: Up to £33,000 + Package Contract: Permanent Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors. We are currently working with a leading contractor who is looking to recruit an experienced Resident Liaison Officer to join their team on a long-term social housing programme delivering a mixture of internal and external planned maintenance works across Lewisham. This is an excellent opportunity to join a well-established contractor on a long-term project, acting as the key link between residents, site teams, and the client to ensure works are delivered smoothly with minimal disruption. Key Responsibilities Act as the main point of contact for residents throughout the programme of works. Communicate project information, work schedules, and access requirements to residents. Arrange appointments, conduct resident visits, and hold pre-start meetings. Manage resident expectations and resolve any queries or complaints professionally. Liaise closely with site managers, supervisors, client representatives, and subcontractors. Support vulnerable residents and ensure appropriate measures are in place throughout the works. Maintain accurate records of resident communications, appointments, and project updates. Attend site and client meetings, providing feedback on resident concerns and customer satisfaction. Promote a high standard of customer care and help ensure projects are delivered on time. Skills & Experience Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer, or similar role. Experience working on internal and/or external planned maintenance projects within the social housing sector. Excellent communication and interpersonal skills. Strong organisational skills with the ability to manage multiple priorities. Good IT skills, including Microsoft Office and internal management systems. Full UK driving licence. A proactive, customer-focused approach. If you are interested in this opportunity, please apply today or contact Fortus Recruitment for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer. INDTJ
Resident Liaison Officer (RLO) - Windows & Doors Rate: Up to £19 per hour Contract: 12-Week Contract Temp Location: East & North London Fortus Recruitment Group is a specialist recruitment agency operating within the repairs, maintenance, and social housing sectors. We are currently working with a leading contractor delivering a planned windows and doors replacement programme across residential properties throughout East/North London. We are seeking an experienced Resident Liaison Officer (RLO) to act as the key point of contact between residents, client representatives, and site teams throughout the duration of the works. The successful candidate will play a vital role in ensuring effective communication, maintaining resident satisfaction, and facilitating access to properties to support the successful delivery of the programme. Key Responsibilities Act as the primary point of contact for residents throughout the windows and doors replacement programme. Keep residents informed of project timelines, appointments, and progress updates. Arrange property access and coordinate appointments with residents. Conduct resident visits, consultations, and pre-start meetings where required. Work closely with site teams and project managers to ensure works are delivered efficiently. Handle resident enquiries, concerns, and complaints in a professional and timely manner. Maintain accurate records of resident interactions and project updates. Deliver excellent customer service and ensure a positive resident experience throughout the works. Support the smooth completion of the programme while minimising disruption to residents. Requirements Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer, or in a similar customer-facing role within social housing, planned maintenance, or construction. Experience working on windows and doors, decent homes, or planned maintenance programmes is desirable. Excellent communication and interpersonal skills. Strong organisational skills with the ability to manage a busy workload. Competent with Microsoft Office and internal management systems. Full UK driving licence preferred. Customer-focused, proactive, and professional approach. If you are interested in this opportunity, please apply today or contact Fortus Recruitment Group for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment is an equal opportunities employer. INDTJ
Jul 11, 2026
Seasonal
Resident Liaison Officer (RLO) - Windows & Doors Rate: Up to £19 per hour Contract: 12-Week Contract Temp Location: East & North London Fortus Recruitment Group is a specialist recruitment agency operating within the repairs, maintenance, and social housing sectors. We are currently working with a leading contractor delivering a planned windows and doors replacement programme across residential properties throughout East/North London. We are seeking an experienced Resident Liaison Officer (RLO) to act as the key point of contact between residents, client representatives, and site teams throughout the duration of the works. The successful candidate will play a vital role in ensuring effective communication, maintaining resident satisfaction, and facilitating access to properties to support the successful delivery of the programme. Key Responsibilities Act as the primary point of contact for residents throughout the windows and doors replacement programme. Keep residents informed of project timelines, appointments, and progress updates. Arrange property access and coordinate appointments with residents. Conduct resident visits, consultations, and pre-start meetings where required. Work closely with site teams and project managers to ensure works are delivered efficiently. Handle resident enquiries, concerns, and complaints in a professional and timely manner. Maintain accurate records of resident interactions and project updates. Deliver excellent customer service and ensure a positive resident experience throughout the works. Support the smooth completion of the programme while minimising disruption to residents. Requirements Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer, or in a similar customer-facing role within social housing, planned maintenance, or construction. Experience working on windows and doors, decent homes, or planned maintenance programmes is desirable. Excellent communication and interpersonal skills. Strong organisational skills with the ability to manage a busy workload. Competent with Microsoft Office and internal management systems. Full UK driving licence preferred. Customer-focused, proactive, and professional approach. If you are interested in this opportunity, please apply today or contact Fortus Recruitment Group for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment is an equal opportunities employer. INDTJ
The role of the Security Senior Team Leader involves overseeing the day-to-day security operations and that they are completed in a safe and competent manner, in compliance with all safety and security regulation, policies and procedures. The role acts as a conduit between the team leads, members and senior management and the client. Your Time at Work Monday - Friday 08:00 - 16:00 40 Hours per week £20.89 per hour Our Perfect Worker Core Responsibilities 1. Act as G4S management team point of contact for the client. 2. To act as the liaison and escalation point of contact between team leaders, individual team members and the Guardforce management. 3. Provide operational guidance and support , including front of house duties as and when required. 4. Schedule employees ,ensuring staffing levels meets compliance 5. Participate in the effective training of all new security officers to achieve the standard of suitably qualified and experienced personnel. 6. Maintaining the level of proficiency within the guardforce. 7. Conduct staff welfare assessments. 8. Maintain operational standards and effectiveness. 9. Ensure compliance with the rules and regulations of the site and local operation procedures. 10. Support identified training needs analysis. 11. Conduct incident/accident investigations and raise appropriate reports, including fault reports of assets to client. 12. Absence Management 13. Record Keeping Key Responsibilities Performance Leadership: Set and monitor teams performance metrics (KPIs) Operational Management: Organize daily work tasks , delegate effectively and ensure adherence and compliance to company/client policies and safety procedures. Mentorship and Coaching: Mentor team members and team leaders , identify training needs and support development of staff. Problem - Solving & Escalation: Resolve operational issues and conflicts, acting as an escalation point. Communication: Act as a key liaison between senior management and team leaders/members and liaison with client in managers absence. Required Qualification & Skills Experience: Generally, requires 3-5 years of experience in a leadership or supervisory role. Leadership Skills: Proven ability to motivate teams , foster workplace collaboration and lead by example. providing leadership and conflict resolution and guidance and support. Communication: - Strong Customer service focus - Excellent interpersonal skills to communicate, interact and build strong positive relationships effectively with others in both personal and professional setting. Analytical Skills: - Ability to analyse performance data and improve operational standards and processes. Technical Proficiency: - Computer literacy and numeracy. - Experience in Risk Analysis and creating Risk Assessments. - Strong proficiency in Microsoft Excel and Microsoft Word. The ability to conduct and organise Job briefs. - Employee Scheduling - Strong Incident Management Reporting, Report writing and Investigation skills. Key Information and Benefits - 5.6 weeks paid holiday (8 of these will be in lieu of bank holidays - subject to shift pattern and accrual) - Workplace pension scheme - Life assurance benefit - Financial support for SIA Licence & renewal - Contributory Healthcare Scheme - Eyecare vouchers - Employee Discount Schemes - Progression, training & development opportunities - Referral Scheme - Free uniform provided Job ref: 1G4S (G144) G4S are a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. They prioritise accessibility, support, and opportunity for all employees. Join their diverse and empowering team today! About Staffline Staffline are working in Partnership with G4S, providing a recruitment solution for security roles. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.
Jul 11, 2026
Full time
The role of the Security Senior Team Leader involves overseeing the day-to-day security operations and that they are completed in a safe and competent manner, in compliance with all safety and security regulation, policies and procedures. The role acts as a conduit between the team leads, members and senior management and the client. Your Time at Work Monday - Friday 08:00 - 16:00 40 Hours per week £20.89 per hour Our Perfect Worker Core Responsibilities 1. Act as G4S management team point of contact for the client. 2. To act as the liaison and escalation point of contact between team leaders, individual team members and the Guardforce management. 3. Provide operational guidance and support , including front of house duties as and when required. 4. Schedule employees ,ensuring staffing levels meets compliance 5. Participate in the effective training of all new security officers to achieve the standard of suitably qualified and experienced personnel. 6. Maintaining the level of proficiency within the guardforce. 7. Conduct staff welfare assessments. 8. Maintain operational standards and effectiveness. 9. Ensure compliance with the rules and regulations of the site and local operation procedures. 10. Support identified training needs analysis. 11. Conduct incident/accident investigations and raise appropriate reports, including fault reports of assets to client. 12. Absence Management 13. Record Keeping Key Responsibilities Performance Leadership: Set and monitor teams performance metrics (KPIs) Operational Management: Organize daily work tasks , delegate effectively and ensure adherence and compliance to company/client policies and safety procedures. Mentorship and Coaching: Mentor team members and team leaders , identify training needs and support development of staff. Problem - Solving & Escalation: Resolve operational issues and conflicts, acting as an escalation point. Communication: Act as a key liaison between senior management and team leaders/members and liaison with client in managers absence. Required Qualification & Skills Experience: Generally, requires 3-5 years of experience in a leadership or supervisory role. Leadership Skills: Proven ability to motivate teams , foster workplace collaboration and lead by example. providing leadership and conflict resolution and guidance and support. Communication: - Strong Customer service focus - Excellent interpersonal skills to communicate, interact and build strong positive relationships effectively with others in both personal and professional setting. Analytical Skills: - Ability to analyse performance data and improve operational standards and processes. Technical Proficiency: - Computer literacy and numeracy. - Experience in Risk Analysis and creating Risk Assessments. - Strong proficiency in Microsoft Excel and Microsoft Word. The ability to conduct and organise Job briefs. - Employee Scheduling - Strong Incident Management Reporting, Report writing and Investigation skills. Key Information and Benefits - 5.6 weeks paid holiday (8 of these will be in lieu of bank holidays - subject to shift pattern and accrual) - Workplace pension scheme - Life assurance benefit - Financial support for SIA Licence & renewal - Contributory Healthcare Scheme - Eyecare vouchers - Employee Discount Schemes - Progression, training & development opportunities - Referral Scheme - Free uniform provided Job ref: 1G4S (G144) G4S are a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. They prioritise accessibility, support, and opportunity for all employees. Join their diverse and empowering team today! About Staffline Staffline are working in Partnership with G4S, providing a recruitment solution for security roles. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.
Job Title: Client Liaison Officer (Resident Liaison Officer) - Housing Services Location: Newham Rate: £300 per day Umbrella rate Term: Temp 3 months initially Are you a passionate advocate for residents? Do you thrive in dynamic environments where communication is key? Join our team as a Client Liaison Officer, where you will be at the heart of our housing refurbishment and investment programmes, ensuring that residents feel empowered and informed every step of the way! Key Responsibilities: Serve as the primary point of contact for residents during housing refurbishment and improvement works. Deliver clear communication on project timelines, access requirements, and potential disruptions. Conduct resident consultations, pre-start visits, drop-in sessions, and post-completion reviews. Support vulnerable residents by implementing necessary adjustments. Manage inquiries, complaints, and escalations, ensuring timely resolutions. Collaborate with project managers, surveyors, and contractors to enhance resident satisfaction and minimise access issues. Maintain accurate records and contribute to continuous service improvement initiatives. Experience: Proven experience in housing management, resident liaison, or customer service. Exceptional stakeholder management and communication skills. Confident in engaging with residents, even in challenging situations. Familiarity with refurbishment, planned maintenance, or capital works programmes. Proficient in Microsoft Office with the ability to produce clear reports. Educated to A-Level standard (or equivalent) with GCSE Maths and English. What's on Offer: Competitive day rate of £300. An opportunity to make a meaningful impact in local communities. A varied role across high-profile housing improvement projects. A collaborative work environment within a major London local authority. If you're ready to make a difference and drive resident satisfaction, we want to hear from you! Apply today and embark on a rewarding journey with us! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
Jul 11, 2026
Seasonal
Job Title: Client Liaison Officer (Resident Liaison Officer) - Housing Services Location: Newham Rate: £300 per day Umbrella rate Term: Temp 3 months initially Are you a passionate advocate for residents? Do you thrive in dynamic environments where communication is key? Join our team as a Client Liaison Officer, where you will be at the heart of our housing refurbishment and investment programmes, ensuring that residents feel empowered and informed every step of the way! Key Responsibilities: Serve as the primary point of contact for residents during housing refurbishment and improvement works. Deliver clear communication on project timelines, access requirements, and potential disruptions. Conduct resident consultations, pre-start visits, drop-in sessions, and post-completion reviews. Support vulnerable residents by implementing necessary adjustments. Manage inquiries, complaints, and escalations, ensuring timely resolutions. Collaborate with project managers, surveyors, and contractors to enhance resident satisfaction and minimise access issues. Maintain accurate records and contribute to continuous service improvement initiatives. Experience: Proven experience in housing management, resident liaison, or customer service. Exceptional stakeholder management and communication skills. Confident in engaging with residents, even in challenging situations. Familiarity with refurbishment, planned maintenance, or capital works programmes. Proficient in Microsoft Office with the ability to produce clear reports. Educated to A-Level standard (or equivalent) with GCSE Maths and English. What's on Offer: Competitive day rate of £300. An opportunity to make a meaningful impact in local communities. A varied role across high-profile housing improvement projects. A collaborative work environment within a major London local authority. If you're ready to make a difference and drive resident satisfaction, we want to hear from you! Apply today and embark on a rewarding journey with us! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
Opus People Solutions Ltd
Ringstead, Northamptonshire
Tenant Liaison Officer Pay : 14.13 per hour, 37 hours per week, Mon-Fri Location: Raunds. NN9 6GR, Office based. Opus People Solutions are recruiting on behalf of North Northamptonshire Council for a Tenant Liaison Officer to join their Assets Management services to carry out Reception duties and maintain excellent customer service. We are looking for a detail focused individual with a proactive attitude who has experience and knowledge of routine office/reception procedures and ability to deal with confidential and sensitive information. This is a great varied role for someone who enjoys working with multiple stakeholders. Your typical duties in this role will be: Meeting and greeting visitors, assisting with queries and directing to the appropriate area of the building Liaising with NNC colleagues/internal tenants regarding meeting and catering bookings Liaising with other tenants and organisations in the building regarding their visitors/meetings and any events they are running Arranging and conducting viewings of the Business Centre; completing building inductions for new tenants - organising fobs and keys for units; verifying identification, completing trade references and credit checks for potential new tenants; liaising with I.T. support company for new tenants set ups Answering the telephone and general enquiries Completing general administration tasks using Word & Excel as required as well as input of data on bespoke system, photocopying, sending and management of post Liaising with contractors, raising of purchase orders, processing of invoices Assisting with opening and closing the centre to include alarm control Other duties reasonably requested. If you are currently looking for your next role and consider yourself a great candidate for this position, please apply now as we are looking for an ASAP start!
Jul 11, 2026
Seasonal
Tenant Liaison Officer Pay : 14.13 per hour, 37 hours per week, Mon-Fri Location: Raunds. NN9 6GR, Office based. Opus People Solutions are recruiting on behalf of North Northamptonshire Council for a Tenant Liaison Officer to join their Assets Management services to carry out Reception duties and maintain excellent customer service. We are looking for a detail focused individual with a proactive attitude who has experience and knowledge of routine office/reception procedures and ability to deal with confidential and sensitive information. This is a great varied role for someone who enjoys working with multiple stakeholders. Your typical duties in this role will be: Meeting and greeting visitors, assisting with queries and directing to the appropriate area of the building Liaising with NNC colleagues/internal tenants regarding meeting and catering bookings Liaising with other tenants and organisations in the building regarding their visitors/meetings and any events they are running Arranging and conducting viewings of the Business Centre; completing building inductions for new tenants - organising fobs and keys for units; verifying identification, completing trade references and credit checks for potential new tenants; liaising with I.T. support company for new tenants set ups Answering the telephone and general enquiries Completing general administration tasks using Word & Excel as required as well as input of data on bespoke system, photocopying, sending and management of post Liaising with contractors, raising of purchase orders, processing of invoices Assisting with opening and closing the centre to include alarm control Other duties reasonably requested. If you are currently looking for your next role and consider yourself a great candidate for this position, please apply now as we are looking for an ASAP start!
A Housing Association in the Gloucestershire area is seeking an experienced Leasehold Officer to join their team on a temporary basis. This is an excellent opportunity for a housing professional with a strong background in leasehold management, shared ownership, right to buy and income recovery to make an immediate impact within a customer-focused organisation. Key Responsibilities of a Leasehold Officer: Manage a portfolio of leasehold, shared ownership, right to buy and commercial premises cases, ensuring compliance with relevant legislation and policies. Process Right to Buy and Shared Ownership transactions from application through to completion, ensuring statutory timescales are met. Administer service charges, income collection and arrears management processes to maximise revenue and minimise debt. Manage commercial premises, including rent collection, lease compliance, renewals and tenant liaison. Work closely with legal representatives and internal stakeholders on property transactions, lease variations, easements, lender consents and related matters. Undertake Anti-Money Laundering (AML) and fraud prevention checks in line with regulatory requirements. Respond to customer enquiries and provide a high-quality service to leaseholders, shared owners and commercial tenants. Conduct home visits, site inspections and customer meetings as required. Support budget monitoring, reporting and service improvement initiatives. Essential Requirements of a Leasehold Officer: Substantial experience within a Leasehold Officer or Leasehold Management role. Strong knowledge of leasehold legislation, Right to Buy and Shared Ownership processes. Experience managing service charges, income collection and arrears recovery. Understanding of commercial lease management principles. Knowledge of Anti-Money Laundering (AML), fraud prevention and safeguarding responsibilities. Excellent communication, stakeholder management and problem-solving skills. Housing qualification at Level 3 or above (or equivalent professional qualification) desirable. What's on Offer: Temporary contract with immediate start available. Hybrid working arrangement. Opportunity to join a well-established Housing Association and contribute to the delivery of high-quality leasehold services. Competitive hourly rate dependent on experience. If this Leasehold Officer role is of interest, please apply or contact (url removed)
Jul 10, 2026
Contractor
A Housing Association in the Gloucestershire area is seeking an experienced Leasehold Officer to join their team on a temporary basis. This is an excellent opportunity for a housing professional with a strong background in leasehold management, shared ownership, right to buy and income recovery to make an immediate impact within a customer-focused organisation. Key Responsibilities of a Leasehold Officer: Manage a portfolio of leasehold, shared ownership, right to buy and commercial premises cases, ensuring compliance with relevant legislation and policies. Process Right to Buy and Shared Ownership transactions from application through to completion, ensuring statutory timescales are met. Administer service charges, income collection and arrears management processes to maximise revenue and minimise debt. Manage commercial premises, including rent collection, lease compliance, renewals and tenant liaison. Work closely with legal representatives and internal stakeholders on property transactions, lease variations, easements, lender consents and related matters. Undertake Anti-Money Laundering (AML) and fraud prevention checks in line with regulatory requirements. Respond to customer enquiries and provide a high-quality service to leaseholders, shared owners and commercial tenants. Conduct home visits, site inspections and customer meetings as required. Support budget monitoring, reporting and service improvement initiatives. Essential Requirements of a Leasehold Officer: Substantial experience within a Leasehold Officer or Leasehold Management role. Strong knowledge of leasehold legislation, Right to Buy and Shared Ownership processes. Experience managing service charges, income collection and arrears recovery. Understanding of commercial lease management principles. Knowledge of Anti-Money Laundering (AML), fraud prevention and safeguarding responsibilities. Excellent communication, stakeholder management and problem-solving skills. Housing qualification at Level 3 or above (or equivalent professional qualification) desirable. What's on Offer: Temporary contract with immediate start available. Hybrid working arrangement. Opportunity to join a well-established Housing Association and contribute to the delivery of high-quality leasehold services. Competitive hourly rate dependent on experience. If this Leasehold Officer role is of interest, please apply or contact (url removed)
COMPANY OVERVIEW For over 45 years, our Client has been providing building support to local authorities, social landlords, NHS trusts and private sector clients. Founded in 1979, we have a proven track record of delivering successful mechanical, electrical and security services and solutions to both commercial and domestic clients, building long-standing partnerships along the way. JOB PURPOSE Our Renewables/Retrofit team has an exciting opportunity available for a Resident Liaison Officer (RLO) to work between our Enfield office and our client s office. We are looking for a hardworking individual who can offer a professional service. Your role will be to ensure that works carried out at residents properties are handled smoothly from start to finish, working closely with managers, supervisors, client representatives and residents. JOB RESPONSIBILITIES Act as the main point of contact for escalated calls from the Customer Service team Liaise with customers to resolve complex issues, maintaining regular contact and updating them on progress Attend residents meetings and client meetings as required Act as a mediator to prevent issues escalating and reduce the number of formal complaints Establish a resident s charter, maintain files, and keep logs of complaints and queries Participate in project start-up and sign-off meetings Manage claims, compensation and complaints within set timescales and with care Contact customers to arrange follow-up work, providing feedback to Customer Service Agents on common causes of complaints Work with team leaders to support coaching and training needs Liaise with Contract Administrators regarding any issues likely to affect contracts Liaise with scheme managers in sheltered housing schemes Prepare and issue letters to neighbouring properties regarding planned works Meet internal quality standards relating to customer contact Maintain productivity levels to meet individual and team targets Assist Complaints and Performance Officers in logging and responding to complaints and compensation requests Adhere to all company and client policies on data protection, equality and diversity Support other contracts and projects as required to meet business needs SKILLS & EXPERIENCE REQUIRED Minimum 2 years experience as an RLO (preferred) Qualification in customer support or equivalent (preferred) Experience in a similar role Excellent written and verbal communication skills Strong IT skills (Excel, Outlook, etc.) Previous RLO experience within the housing sector (desirable) Ability to work independently and develop effective systems Strong team-working skills Appreciation of site operatives roles SALARY & BENEFITS £33k salary 21 days holiday, increasing by 1 day every two years up to a maximum of 25 days, plus statutory days Auto-enrolment pension scheme Company mobile phone and uniform provided Employee Assistance Programme You will join a friendly and busy team, receiving excellent training and support. As the company continues to grow, there will be opportunities for career development and progression. We recognise individual talent, encourage professional growth and reward success. If you have the talent, energy and drive and are eager to learn we want to hear from you! Please call Clare on (phone number removed) for more details and please apply to this advert to prompt a call back.
Jul 10, 2026
Full time
COMPANY OVERVIEW For over 45 years, our Client has been providing building support to local authorities, social landlords, NHS trusts and private sector clients. Founded in 1979, we have a proven track record of delivering successful mechanical, electrical and security services and solutions to both commercial and domestic clients, building long-standing partnerships along the way. JOB PURPOSE Our Renewables/Retrofit team has an exciting opportunity available for a Resident Liaison Officer (RLO) to work between our Enfield office and our client s office. We are looking for a hardworking individual who can offer a professional service. Your role will be to ensure that works carried out at residents properties are handled smoothly from start to finish, working closely with managers, supervisors, client representatives and residents. JOB RESPONSIBILITIES Act as the main point of contact for escalated calls from the Customer Service team Liaise with customers to resolve complex issues, maintaining regular contact and updating them on progress Attend residents meetings and client meetings as required Act as a mediator to prevent issues escalating and reduce the number of formal complaints Establish a resident s charter, maintain files, and keep logs of complaints and queries Participate in project start-up and sign-off meetings Manage claims, compensation and complaints within set timescales and with care Contact customers to arrange follow-up work, providing feedback to Customer Service Agents on common causes of complaints Work with team leaders to support coaching and training needs Liaise with Contract Administrators regarding any issues likely to affect contracts Liaise with scheme managers in sheltered housing schemes Prepare and issue letters to neighbouring properties regarding planned works Meet internal quality standards relating to customer contact Maintain productivity levels to meet individual and team targets Assist Complaints and Performance Officers in logging and responding to complaints and compensation requests Adhere to all company and client policies on data protection, equality and diversity Support other contracts and projects as required to meet business needs SKILLS & EXPERIENCE REQUIRED Minimum 2 years experience as an RLO (preferred) Qualification in customer support or equivalent (preferred) Experience in a similar role Excellent written and verbal communication skills Strong IT skills (Excel, Outlook, etc.) Previous RLO experience within the housing sector (desirable) Ability to work independently and develop effective systems Strong team-working skills Appreciation of site operatives roles SALARY & BENEFITS £33k salary 21 days holiday, increasing by 1 day every two years up to a maximum of 25 days, plus statutory days Auto-enrolment pension scheme Company mobile phone and uniform provided Employee Assistance Programme You will join a friendly and busy team, receiving excellent training and support. As the company continues to grow, there will be opportunities for career development and progression. We recognise individual talent, encourage professional growth and reward success. If you have the talent, energy and drive and are eager to learn we want to hear from you! Please call Clare on (phone number removed) for more details and please apply to this advert to prompt a call back.
Customer Liaison Officer Location: Havant Hourly rate: 21.38 PAYE Contract Type: 3 months (possibility of extension) Hours: 35 hours per week Overview We are working with a social housing provider to recruit a passionate and knowledgeable Customer Liaison Officer This role is focused on delivering high-quality tenancy support. Role Purpose The role focuses on resolving issues, coordinating actions with internal teams, completing estate inspections, supporting compliance tasks, and acting as the primary local contact for stakeholders. The officer is expected to work independently, manage their own workload, and uphold service standards. Key Responsibilities Maximise income, and reduce debt, in defined customer areas. Deliver an amazing lettings service which leaves customers feeling satisfied with Guinness from day one. Address anti-social behaviour, fly-tipping, graffiti and safeguarding alerts. Complete Health & Safety and compliance actions e.g. FRAs. Use data to monitor own performance and that of others, taking action to improve as necessary. Manage budget and remain within budget. Manage workload. Service appointments booked by customers directly. Organise and plan customer visits that respond to customer requests. Complete regular estate inspections and take any necessary action to achieve quality and safety standards. Attend and present cases at court and evictions. Be the primary contact for local stakeholders e.g. residents associations, Local Authority Services, the police etc. Maintain accurate and detailed customer records on Guinness systems. Role model for behaviours. Essential Requirements Excellent customer service delivery, demonstrating good communication and interpersonal skills. Highly self-motivated with the ability to plan and work effectively without high levels of supervision. Ability to work 'on the go' using mobile technology. Strong resource and time management, and the ability to prioritise, delivering value for money. Proven problem-solving and decision making skills. Resilient and able to deal with challenging situations and deliver sustainable outcomes. Comfortable analysing data and drawing conclusions. Ability to work with IT systems on the go. Able to demonstrate behavioural competencies. Desirable: Experience of working in the housing or property sector. Academic qualifications in Housing and/or Tenancy Management. Knowledge of regulatory legislation for social housing. Previous budget management experience For more information about the role, please contact Richard Coombs: (phone number removed) and email a copy of your CV.
Jul 09, 2026
Seasonal
Customer Liaison Officer Location: Havant Hourly rate: 21.38 PAYE Contract Type: 3 months (possibility of extension) Hours: 35 hours per week Overview We are working with a social housing provider to recruit a passionate and knowledgeable Customer Liaison Officer This role is focused on delivering high-quality tenancy support. Role Purpose The role focuses on resolving issues, coordinating actions with internal teams, completing estate inspections, supporting compliance tasks, and acting as the primary local contact for stakeholders. The officer is expected to work independently, manage their own workload, and uphold service standards. Key Responsibilities Maximise income, and reduce debt, in defined customer areas. Deliver an amazing lettings service which leaves customers feeling satisfied with Guinness from day one. Address anti-social behaviour, fly-tipping, graffiti and safeguarding alerts. Complete Health & Safety and compliance actions e.g. FRAs. Use data to monitor own performance and that of others, taking action to improve as necessary. Manage budget and remain within budget. Manage workload. Service appointments booked by customers directly. Organise and plan customer visits that respond to customer requests. Complete regular estate inspections and take any necessary action to achieve quality and safety standards. Attend and present cases at court and evictions. Be the primary contact for local stakeholders e.g. residents associations, Local Authority Services, the police etc. Maintain accurate and detailed customer records on Guinness systems. Role model for behaviours. Essential Requirements Excellent customer service delivery, demonstrating good communication and interpersonal skills. Highly self-motivated with the ability to plan and work effectively without high levels of supervision. Ability to work 'on the go' using mobile technology. Strong resource and time management, and the ability to prioritise, delivering value for money. Proven problem-solving and decision making skills. Resilient and able to deal with challenging situations and deliver sustainable outcomes. Comfortable analysing data and drawing conclusions. Ability to work with IT systems on the go. Able to demonstrate behavioural competencies. Desirable: Experience of working in the housing or property sector. Academic qualifications in Housing and/or Tenancy Management. Knowledge of regulatory legislation for social housing. Previous budget management experience For more information about the role, please contact Richard Coombs: (phone number removed) and email a copy of your CV.
4Recruitment Services are seeking an experienced Homelessness Prevention Officer to work in the Housing Advice & Prevention team for a council based in Aylesbury. PURPOSE OF THE ROLE: To provide a statutory homelessness and housing advice service in relation to preventing homelessness and statutory homelessness assessments. Also, to assist senior officers and managers. (This involves fulfilling statutory duties under the Housing Act 1996 (as amended by the Homelessness Reduction Act 2017) including actions to prevent homelessness, the preparation and publication of personalised Homelessness Prevention Plans). To deliver an efficient, front-line service in line with the Council s vision, core values and behaviours, resources, strategic and service priorities and to deliver services in a professional and courteous manner. To deliver a comprehensive, customer focussed and high-quality service in relation to housing options and homelessness prevention tailored for a diverse client group including vulnerable and disadvantaged persons and households To prevent homelessness through the thorough resolution of casework by undertaking comprehensive housing needs assessments and identifying and undertaking the appropriate actions To achieve individual performance objectives, targets, and service standards to contribute to the achievement of the team plan, objectives and targets. To play an active role in the prevention and detection of fraud, involving the Councils fraud team as required. DUTIES AND RESPONSIBILITIES INCLUDE: Plan and organise work to efficiently deliver specialised advice and support to internal and external stakeholders, ensuring wellbeing of vulnerable customers. Assess and determine eligibility of customers for financial and / or housing support, within legislation, regulations and policies. Make detailed inquiries to relevant agencies in order to verify and obtain required information. Interpret and analyse information to aid own decision making. Make optimum use of the opportunities available to prevent or relieve homelessness including the use of the Homeless Prevention Fund, Discretionary Housing Payments, the supply of private rented housing; taking into account the customer s overall financial situation, their needs and aspirations, their eligibility for assistance under the homelessness legislation, whether they are able to sustain a tenancy in the private rented sector and their priority on the housing register. Working with appropriate supervision, to support in the prevention of homelessness by providing advice and assistance through targeted early interventions. Co-operate and work with other agencies including, not limited to, the Police, Probation, Prisons NHS, hospitals, GPS and Community Health Services to offer appropriate advice and assistance to joint clients, and to work with local Health Services to promote the prevention of homelessness including in emergency situations in liaison with senior officers. Conduct risk assessments in accordance with DASH and/or other relevant assessments and refer as appropriate and be mindful of duties in respect of safeguarding children, vulnerable adults, the prevent agenda and making referrals as necessary. Conduct visits to customers and properties to fully carry out statutory and corporate duties, including residency checks and assisting vulnerable members of the community where necessary to determine a homelessness application Provide advice and assistance in emergency situations for those households threatened with homelessness on the day. ESSENTIAL REQUIREMENTS INCLUDE: Authoritative knowledge of relevant systems, regulations, legislation, best practice, policies and procedures, including health and safety. Eg Housing Act 1996, Immigration and Asylum Act 1999, Immigration Act 2014, Localism Act 2011, Children s Acts 1989, 2004, Human Rights Act 1998, Public Sector Equality Act 2021, Welfare Reform Act 2013, Housing Act 1988, 1996, amended 2002. Housing Act 2004, Protection from Eviction Act 1977, Protection from Harassment Act 1977, Landlord & Tenants Act 1985 Good demonstrable experience of working with customers and/or residents, including dealing with difficult or sensitive matters Excellent written and verbal communication, interpersonal and presentation skills, able to explain technical / legal / compliance issues clearly Educated to NVQ 4 / HND / BTEC / degree standard or equivalent. Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed).
Jul 08, 2026
Contractor
4Recruitment Services are seeking an experienced Homelessness Prevention Officer to work in the Housing Advice & Prevention team for a council based in Aylesbury. PURPOSE OF THE ROLE: To provide a statutory homelessness and housing advice service in relation to preventing homelessness and statutory homelessness assessments. Also, to assist senior officers and managers. (This involves fulfilling statutory duties under the Housing Act 1996 (as amended by the Homelessness Reduction Act 2017) including actions to prevent homelessness, the preparation and publication of personalised Homelessness Prevention Plans). To deliver an efficient, front-line service in line with the Council s vision, core values and behaviours, resources, strategic and service priorities and to deliver services in a professional and courteous manner. To deliver a comprehensive, customer focussed and high-quality service in relation to housing options and homelessness prevention tailored for a diverse client group including vulnerable and disadvantaged persons and households To prevent homelessness through the thorough resolution of casework by undertaking comprehensive housing needs assessments and identifying and undertaking the appropriate actions To achieve individual performance objectives, targets, and service standards to contribute to the achievement of the team plan, objectives and targets. To play an active role in the prevention and detection of fraud, involving the Councils fraud team as required. DUTIES AND RESPONSIBILITIES INCLUDE: Plan and organise work to efficiently deliver specialised advice and support to internal and external stakeholders, ensuring wellbeing of vulnerable customers. Assess and determine eligibility of customers for financial and / or housing support, within legislation, regulations and policies. Make detailed inquiries to relevant agencies in order to verify and obtain required information. Interpret and analyse information to aid own decision making. Make optimum use of the opportunities available to prevent or relieve homelessness including the use of the Homeless Prevention Fund, Discretionary Housing Payments, the supply of private rented housing; taking into account the customer s overall financial situation, their needs and aspirations, their eligibility for assistance under the homelessness legislation, whether they are able to sustain a tenancy in the private rented sector and their priority on the housing register. Working with appropriate supervision, to support in the prevention of homelessness by providing advice and assistance through targeted early interventions. Co-operate and work with other agencies including, not limited to, the Police, Probation, Prisons NHS, hospitals, GPS and Community Health Services to offer appropriate advice and assistance to joint clients, and to work with local Health Services to promote the prevention of homelessness including in emergency situations in liaison with senior officers. Conduct risk assessments in accordance with DASH and/or other relevant assessments and refer as appropriate and be mindful of duties in respect of safeguarding children, vulnerable adults, the prevent agenda and making referrals as necessary. Conduct visits to customers and properties to fully carry out statutory and corporate duties, including residency checks and assisting vulnerable members of the community where necessary to determine a homelessness application Provide advice and assistance in emergency situations for those households threatened with homelessness on the day. ESSENTIAL REQUIREMENTS INCLUDE: Authoritative knowledge of relevant systems, regulations, legislation, best practice, policies and procedures, including health and safety. Eg Housing Act 1996, Immigration and Asylum Act 1999, Immigration Act 2014, Localism Act 2011, Children s Acts 1989, 2004, Human Rights Act 1998, Public Sector Equality Act 2021, Welfare Reform Act 2013, Housing Act 1988, 1996, amended 2002. Housing Act 2004, Protection from Eviction Act 1977, Protection from Harassment Act 1977, Landlord & Tenants Act 1985 Good demonstrable experience of working with customers and/or residents, including dealing with difficult or sensitive matters Excellent written and verbal communication, interpersonal and presentation skills, able to explain technical / legal / compliance issues clearly Educated to NVQ 4 / HND / BTEC / degree standard or equivalent. Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed).
Land Liaison Officer - Bury St Edmunds The Team & Focus of the Role Our Infrastructure Services team continue to go from strength to strength and as such, we have an exciting opportunity for a Land Liaison Officer to come and join our expanding team in Bury St Edmunds, working on Nationally Significant Infrastructure Projects across East Anglia. At Fisher German our customers and clients are at the heart of what we do. We have long standing relationships with many of our clients through the generations (some up to 80+ years). This is down to the trust they have in us to deliver what we say we will, on time. Working closely with internal and external stakeholders, you will be responsible in managing land access for contractors, being the primary point of contact for landowners and occupiers and ensuring that contractors are adhering to regulations regarding land. This is a permanent, full-time position (Mon-Fri), with our Bury St Edmunds being the base of operations with the main work being carried out on-site across East Anglia. In return, beyond your base salary you will be included in: A discretionary bonus scheme A generous holiday scheme which commences at 25 days with a sliding scale up to 30 days plus an additional day for your birthday, and additional days to cover the festive period! Enhanced maternity, paternity, adoption and shared parental leave An online money saving portal Death In Service cover, alongside access to an Employee Assistance Programme which includes health appoints for you and your family Volunteering Leave equating to 2 days per year (pro rata if you're part-time) Duties will include: Liaise with stakeholders regarding land matters. Ensure Contractors are aware of pre-entry notice provisions, that these are adhered to and manage agreement with landowners. Advising landowners on accommodation works (e.g. accesses, water supplies, fencing etc), construction matters and project requirements. Working closely with the wider project team. Follow up on requests from the landowners as needed. The successful candidate will have Previous experience in a Land/Agricultural Liaison role would be advantageous. IT skills and system awareness. Up to date knowledge of Agricultural and Rural affairs. Knowledge of land drainage matters would be beneficial. Strong Organisational, planning and problem-solving skills with strong attention to detail. Clear and professional communicator with strong written and verbal skills. Health & Safety knowledge would be beneficial. Full UK Driving License. Why Fisher German? We've been around for a while, but it doesn't mean we are behind the times! Across our office network we offer a hybrid working approach to help our colleagues design their working day to suit their diaries. Some days you might be in the office enjoying a collaborative team day, and other days might see you focussing on project work at home. Wherever you choose to work, you'll be part of a social and digitally connected workforce with the chance to get involved in a variety of activities, like sports events, pop-up bars, BBQs, CPD days, live leadership updates on Zoom, picnics in the park and lots more. What's not to love? We work hard but we also have lots of fun! If that sounds like something you would enjoy, then please get in touch. We have a history going back as far as 1830 but have been Fisher German since 2000. We operate UK wide advising and managing a range of client portfolios with national visibility across all the 12-property market sectors; agriculture, commercial, education, green energy & sustainability, healthcare, minerals & waste, public sector, residential, rural, telecoms, third sector and utilities and infrastructure. Bring Yourself to Work It's simple really, we are passionate about what we do, and we want you to be driven to succeed with us. For this to happen, you need to feel supported and included which is why we're proud to be an Equal Opportunities Employer. You can also apply for this role by clicking the Apply Button.
Jul 08, 2026
Full time
Land Liaison Officer - Bury St Edmunds The Team & Focus of the Role Our Infrastructure Services team continue to go from strength to strength and as such, we have an exciting opportunity for a Land Liaison Officer to come and join our expanding team in Bury St Edmunds, working on Nationally Significant Infrastructure Projects across East Anglia. At Fisher German our customers and clients are at the heart of what we do. We have long standing relationships with many of our clients through the generations (some up to 80+ years). This is down to the trust they have in us to deliver what we say we will, on time. Working closely with internal and external stakeholders, you will be responsible in managing land access for contractors, being the primary point of contact for landowners and occupiers and ensuring that contractors are adhering to regulations regarding land. This is a permanent, full-time position (Mon-Fri), with our Bury St Edmunds being the base of operations with the main work being carried out on-site across East Anglia. In return, beyond your base salary you will be included in: A discretionary bonus scheme A generous holiday scheme which commences at 25 days with a sliding scale up to 30 days plus an additional day for your birthday, and additional days to cover the festive period! Enhanced maternity, paternity, adoption and shared parental leave An online money saving portal Death In Service cover, alongside access to an Employee Assistance Programme which includes health appoints for you and your family Volunteering Leave equating to 2 days per year (pro rata if you're part-time) Duties will include: Liaise with stakeholders regarding land matters. Ensure Contractors are aware of pre-entry notice provisions, that these are adhered to and manage agreement with landowners. Advising landowners on accommodation works (e.g. accesses, water supplies, fencing etc), construction matters and project requirements. Working closely with the wider project team. Follow up on requests from the landowners as needed. The successful candidate will have Previous experience in a Land/Agricultural Liaison role would be advantageous. IT skills and system awareness. Up to date knowledge of Agricultural and Rural affairs. Knowledge of land drainage matters would be beneficial. Strong Organisational, planning and problem-solving skills with strong attention to detail. Clear and professional communicator with strong written and verbal skills. Health & Safety knowledge would be beneficial. Full UK Driving License. Why Fisher German? We've been around for a while, but it doesn't mean we are behind the times! Across our office network we offer a hybrid working approach to help our colleagues design their working day to suit their diaries. Some days you might be in the office enjoying a collaborative team day, and other days might see you focussing on project work at home. Wherever you choose to work, you'll be part of a social and digitally connected workforce with the chance to get involved in a variety of activities, like sports events, pop-up bars, BBQs, CPD days, live leadership updates on Zoom, picnics in the park and lots more. What's not to love? We work hard but we also have lots of fun! If that sounds like something you would enjoy, then please get in touch. We have a history going back as far as 1830 but have been Fisher German since 2000. We operate UK wide advising and managing a range of client portfolios with national visibility across all the 12-property market sectors; agriculture, commercial, education, green energy & sustainability, healthcare, minerals & waste, public sector, residential, rural, telecoms, third sector and utilities and infrastructure. Bring Yourself to Work It's simple really, we are passionate about what we do, and we want you to be driven to succeed with us. For this to happen, you need to feel supported and included which is why we're proud to be an Equal Opportunities Employer. You can also apply for this role by clicking the Apply Button.
Land Liaison Officer - North Wales The Team & Focus of the Role Our Infrastructure Services team continue to go from strength to strength and as such, we have an exciting opportunity for a Land Liaison Officer to come and join our expanding team in North Wales. The candidate will need to withhold ALTE Level 4/5 in Welsh to be considered for this position. At Fisher German our customers and clients are at the heart of what we do. We have long standing relationships with many of our clients through the generations (some up to 80+ years). This is down to the trust they have in us to deliver what we say we will, on time. Working closely with internal and external stakeholders, you will be responsible in managing land access for contractors, being the primary point of contact for landowners and occupiers and ensuring that contractors are adhering to regulations regarding land. In return, beyond your base salary you will be included in: A discretionary bonus scheme A generous holiday scheme which commences at 25 days with a sliding scale up to 30 days plus your birthday off and two extra half days allocated for Christmas Eve & New Years Eve Enhanced maternity, paternity, adoption and shared parental leave An online money saving portal and access to a 24/7 mental health & wellbeing service. Volunteering Leave equating to 2 days per year (pro rata if you're part-time) Duties will include: Liaise with stakeholders regarding land matters. Ensure contractors are aware of pre-entry notice provisions, that these are adhered to and manage agreement with landowners. Arrange and undertake pre and post entry records of conditions of the land. Follow up on requests from the landowners as needed. Keeping landowners advised on accommodation works (e.g. accesses, water supplies, fencing etc), construction matters and project requirements. Working closely with the wider project team. The successful candidate will have ALTE Level 4/5 in Welsh Previous experience in a Land/Agricultural Liaison role would be advantageous Up to date and good knowledge of Agricultural and Rural affairs Knowledge of land drainage matters would be beneficial Great attention to detail Strong organisational, planning, and problem-solving skills Clear and professional communicator with both great written and verbal communication Health & Safety knowledge would be beneficial Have a full UK Driving License Why Fisher German? We've been around for a while, but it doesn't mean we are behind the times! Across our office network we offer a hybrid working approach to help our colleagues design their working day to suit their diaries. Some days you might be in the office enjoying a collaborative team day, and other days might see you focussing on project work at home. Wherever you choose to work, you'll be part of a social and digitally connected workforce with the chance to get involved in a variety of activities, like sports events, pop-up bars, BBQs, CPD days, live leadership updates on Zoom, picnics in the park and lots more. What's not to love? We work hard but we also have lots of fun! If that sounds like something you would enjoy, then please get in touch. We have a history going back as far as 1830 but have been Fisher German since 2000. We operate UK wide advising and managing a range of client portfolios with national visibility across all the 6-property market sectors; rural, commercial, development, residential, infrastructure services and sustainable energy. Bring Yourself to Work It's simple really, we are passionate about what we do, and we want you to be driven to succeed with us. For this to happen, you need to feel supported and included which is why we're proud to be an Equal Opportunities Employer. You can also apply for this role by clicking the Apply Button.
Jul 08, 2026
Full time
Land Liaison Officer - North Wales The Team & Focus of the Role Our Infrastructure Services team continue to go from strength to strength and as such, we have an exciting opportunity for a Land Liaison Officer to come and join our expanding team in North Wales. The candidate will need to withhold ALTE Level 4/5 in Welsh to be considered for this position. At Fisher German our customers and clients are at the heart of what we do. We have long standing relationships with many of our clients through the generations (some up to 80+ years). This is down to the trust they have in us to deliver what we say we will, on time. Working closely with internal and external stakeholders, you will be responsible in managing land access for contractors, being the primary point of contact for landowners and occupiers and ensuring that contractors are adhering to regulations regarding land. In return, beyond your base salary you will be included in: A discretionary bonus scheme A generous holiday scheme which commences at 25 days with a sliding scale up to 30 days plus your birthday off and two extra half days allocated for Christmas Eve & New Years Eve Enhanced maternity, paternity, adoption and shared parental leave An online money saving portal and access to a 24/7 mental health & wellbeing service. Volunteering Leave equating to 2 days per year (pro rata if you're part-time) Duties will include: Liaise with stakeholders regarding land matters. Ensure contractors are aware of pre-entry notice provisions, that these are adhered to and manage agreement with landowners. Arrange and undertake pre and post entry records of conditions of the land. Follow up on requests from the landowners as needed. Keeping landowners advised on accommodation works (e.g. accesses, water supplies, fencing etc), construction matters and project requirements. Working closely with the wider project team. The successful candidate will have ALTE Level 4/5 in Welsh Previous experience in a Land/Agricultural Liaison role would be advantageous Up to date and good knowledge of Agricultural and Rural affairs Knowledge of land drainage matters would be beneficial Great attention to detail Strong organisational, planning, and problem-solving skills Clear and professional communicator with both great written and verbal communication Health & Safety knowledge would be beneficial Have a full UK Driving License Why Fisher German? We've been around for a while, but it doesn't mean we are behind the times! Across our office network we offer a hybrid working approach to help our colleagues design their working day to suit their diaries. Some days you might be in the office enjoying a collaborative team day, and other days might see you focussing on project work at home. Wherever you choose to work, you'll be part of a social and digitally connected workforce with the chance to get involved in a variety of activities, like sports events, pop-up bars, BBQs, CPD days, live leadership updates on Zoom, picnics in the park and lots more. What's not to love? We work hard but we also have lots of fun! If that sounds like something you would enjoy, then please get in touch. We have a history going back as far as 1830 but have been Fisher German since 2000. We operate UK wide advising and managing a range of client portfolios with national visibility across all the 6-property market sectors; rural, commercial, development, residential, infrastructure services and sustainable energy. Bring Yourself to Work It's simple really, we are passionate about what we do, and we want you to be driven to succeed with us. For this to happen, you need to feel supported and included which is why we're proud to be an Equal Opportunities Employer. You can also apply for this role by clicking the Apply Button.
Temporary Scheme Manager/concierge Birmingham £15.00-£17.00 p/h X2 5 hour shifts per week Acting as a lone worker to provide day-to-day management of an independent living scheme(s) of mixed tenure for older persons. Managing risk, compliance and change (Health and Safety, Fire, Safeguarding etc.). Background Checks: Basic DBS, plus Social Media Check Main Duties and Responsibilities Undertake weekly well being calls to residents who opt into the service. Carry out and record a settling in visit with new residents. Attendance, where necessary, to Resident Meetings to engage with residents about where they live/building related issues and/or signposting to appropriate support Undertake and accurately record compliance checks at scheme on a weekly basis including Fire Risk and Fire Safety, ensuring all Fire Risk Actions are completed on time to a high standard and working closely and collaboratively with colleagues to achieve these. Ensure all areas of health and safety around the scheme are managed effectively, ensuring that schemes are safe and compliant with all regulatory and contractual requirements. Promote Fire Safety, Health and Safety to customers. Ensure GDPR compliance of all documentation/communication. To take responsibility for and monitor the day-to-day administration of the service, including housekeeping, ordering of supplies, notification of repairs and arrangements for replacements, as required. Ensure the scheme is a great place to live by conducting regular inspections and ensuring contractors meet customer needs and deliver against specification. To provide cover for absent Scheme Managers. Respond to complaints or breaches of agreements/leases. Support the process of successful assignment/purchase of properties to new occupants, including interviewing prospective buyers and liaison with estate agents/solicitors. Regular travel to Midland Heart's Head Office in Birmingham for training and meetings is required. Contract Management Oversee management of planned and unplanned programs of work; ensuring compliance and adherence to quality standards. To contribute to the effective contract management of designated contracts to ensure value for money and delivery of business and service objectives. Ensure regular contractual estate management inspections are undertaken and any breach of contracts are escalated accordingly with the relevant contractor and if appropriate, through the internal contract management escalation process. Ensure customers are aware of the specification of contracts and the outcome of the completed inspections. Formulate action plans with the relevant contractor where agreed specifications are breached. Participate in the management and procurement of environmental and maintenance contracts. Work with the procurement team to develop tenders for contracts where there are not suitable contractors in place to meet the needs of the scheme. Financial and Budget Management Ensure all capital expenditure requirements are delivered to timescale and remains within agreed budget levels. To monitor local spend at scheme throughout the financial year and to work with Managers and Governance Officers to review this at the financial year end of the scheme. Ensure compliance by raising purchase order numbers, prior to works being carried out, through relevant software. Ensure compliance with Midland Heart Policies and Procedures. To represent Midland Heart as Managing Agent at internal and external meetings in a professional manner. To take accurate minutes at meetings and circulate those to attendees in a timely manner. Build effective and constructive relationships with organisation staff and work effectively with other members of the Midland Heart support functions. Complete all mandatory training and any additional training relevant to your job role Day to Day supervision of a part-time Administrator
Jul 07, 2026
Seasonal
Temporary Scheme Manager/concierge Birmingham £15.00-£17.00 p/h X2 5 hour shifts per week Acting as a lone worker to provide day-to-day management of an independent living scheme(s) of mixed tenure for older persons. Managing risk, compliance and change (Health and Safety, Fire, Safeguarding etc.). Background Checks: Basic DBS, plus Social Media Check Main Duties and Responsibilities Undertake weekly well being calls to residents who opt into the service. Carry out and record a settling in visit with new residents. Attendance, where necessary, to Resident Meetings to engage with residents about where they live/building related issues and/or signposting to appropriate support Undertake and accurately record compliance checks at scheme on a weekly basis including Fire Risk and Fire Safety, ensuring all Fire Risk Actions are completed on time to a high standard and working closely and collaboratively with colleagues to achieve these. Ensure all areas of health and safety around the scheme are managed effectively, ensuring that schemes are safe and compliant with all regulatory and contractual requirements. Promote Fire Safety, Health and Safety to customers. Ensure GDPR compliance of all documentation/communication. To take responsibility for and monitor the day-to-day administration of the service, including housekeeping, ordering of supplies, notification of repairs and arrangements for replacements, as required. Ensure the scheme is a great place to live by conducting regular inspections and ensuring contractors meet customer needs and deliver against specification. To provide cover for absent Scheme Managers. Respond to complaints or breaches of agreements/leases. Support the process of successful assignment/purchase of properties to new occupants, including interviewing prospective buyers and liaison with estate agents/solicitors. Regular travel to Midland Heart's Head Office in Birmingham for training and meetings is required. Contract Management Oversee management of planned and unplanned programs of work; ensuring compliance and adherence to quality standards. To contribute to the effective contract management of designated contracts to ensure value for money and delivery of business and service objectives. Ensure regular contractual estate management inspections are undertaken and any breach of contracts are escalated accordingly with the relevant contractor and if appropriate, through the internal contract management escalation process. Ensure customers are aware of the specification of contracts and the outcome of the completed inspections. Formulate action plans with the relevant contractor where agreed specifications are breached. Participate in the management and procurement of environmental and maintenance contracts. Work with the procurement team to develop tenders for contracts where there are not suitable contractors in place to meet the needs of the scheme. Financial and Budget Management Ensure all capital expenditure requirements are delivered to timescale and remains within agreed budget levels. To monitor local spend at scheme throughout the financial year and to work with Managers and Governance Officers to review this at the financial year end of the scheme. Ensure compliance by raising purchase order numbers, prior to works being carried out, through relevant software. Ensure compliance with Midland Heart Policies and Procedures. To represent Midland Heart as Managing Agent at internal and external meetings in a professional manner. To take accurate minutes at meetings and circulate those to attendees in a timely manner. Build effective and constructive relationships with organisation staff and work effectively with other members of the Midland Heart support functions. Complete all mandatory training and any additional training relevant to your job role Day to Day supervision of a part-time Administrator
Job Title: Client Liaison Officer (Resident Liaison Officer) - Housing Services Location: Newham Rate: 300 per day Umbrella rate Term: Temp 3 months initially Are you a passionate advocate for residents? Do you thrive in dynamic environments where communication is key? Join our team as a Client Liaison Officer, where you will be at the heart of our housing refurbishment and investment programmes, ensuring that residents feel empowered and informed every step of the way! Key Responsibilities: Serve as the primary point of contact for residents during housing refurbishment and improvement works. Deliver clear communication on project timelines, access requirements, and potential disruptions. Conduct resident consultations, pre-start visits, drop-in sessions, and post-completion reviews. Support vulnerable residents by implementing necessary adjustments. Manage inquiries, complaints, and escalations, ensuring timely resolutions. Collaborate with project managers, surveyors, and contractors to enhance resident satisfaction and minimise access issues. Maintain accurate records and contribute to continuous service improvement initiatives. Experience: Proven experience in housing management, resident liaison, or customer service. Exceptional stakeholder management and communication skills. Confident in engaging with residents, even in challenging situations. Familiarity with refurbishment, planned maintenance, or capital works programmes. Proficient in Microsoft Office with the ability to produce clear reports. Educated to A-Level standard (or equivalent) with GCSE Maths and English. What's on Offer: Competitive day rate of 300. An opportunity to make a meaningful impact in local communities. A varied role across high-profile housing improvement projects. A collaborative work environment within a major London local authority. If you're ready to make a difference and drive resident satisfaction, we want to hear from you! Apply today and embark on a rewarding journey with us! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Jul 07, 2026
Seasonal
Job Title: Client Liaison Officer (Resident Liaison Officer) - Housing Services Location: Newham Rate: 300 per day Umbrella rate Term: Temp 3 months initially Are you a passionate advocate for residents? Do you thrive in dynamic environments where communication is key? Join our team as a Client Liaison Officer, where you will be at the heart of our housing refurbishment and investment programmes, ensuring that residents feel empowered and informed every step of the way! Key Responsibilities: Serve as the primary point of contact for residents during housing refurbishment and improvement works. Deliver clear communication on project timelines, access requirements, and potential disruptions. Conduct resident consultations, pre-start visits, drop-in sessions, and post-completion reviews. Support vulnerable residents by implementing necessary adjustments. Manage inquiries, complaints, and escalations, ensuring timely resolutions. Collaborate with project managers, surveyors, and contractors to enhance resident satisfaction and minimise access issues. Maintain accurate records and contribute to continuous service improvement initiatives. Experience: Proven experience in housing management, resident liaison, or customer service. Exceptional stakeholder management and communication skills. Confident in engaging with residents, even in challenging situations. Familiarity with refurbishment, planned maintenance, or capital works programmes. Proficient in Microsoft Office with the ability to produce clear reports. Educated to A-Level standard (or equivalent) with GCSE Maths and English. What's on Offer: Competitive day rate of 300. An opportunity to make a meaningful impact in local communities. A varied role across high-profile housing improvement projects. A collaborative work environment within a major London local authority. If you're ready to make a difference and drive resident satisfaction, we want to hear from you! Apply today and embark on a rewarding journey with us! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Senior Operations Manager - High Rise Re-clad Projects Gateshead based £90K - £100K + Car Allowance + Benefits We are working with a leading national regeneration contractor to recruit a Senior Operations Manager to join their highly successful team based in Gateshead. The Senior Operations Manager will oversee teams delivering a multiple high rise planned maintenance programs including cladding and roofing works. We are looking for candidates with comparable experience on high rise or high risk buildings working for a Main Contractor.This is a fantastic opportunity for an ambitious and driven Senior Operations Manager with a determined and motivated attitude. You will be instrumental in managing the contracts and leading a team of Project Managers, Site Manager's, Resident Liaison Officers, and subcontractors. Senior Operations Manager Key Skills/Requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as a Senior Operations Manager delivering multiple high rise or risk buildings Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and deliver Driving profitability of the contract to include pricing and delivering of extra works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract SMSTS & NVQ Level 7 or equivalent Senior Operations Manager Salary & Package You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive up to £100,000 + Car/Allowance + Benefits.
Jul 07, 2026
Full time
Senior Operations Manager - High Rise Re-clad Projects Gateshead based £90K - £100K + Car Allowance + Benefits We are working with a leading national regeneration contractor to recruit a Senior Operations Manager to join their highly successful team based in Gateshead. The Senior Operations Manager will oversee teams delivering a multiple high rise planned maintenance programs including cladding and roofing works. We are looking for candidates with comparable experience on high rise or high risk buildings working for a Main Contractor.This is a fantastic opportunity for an ambitious and driven Senior Operations Manager with a determined and motivated attitude. You will be instrumental in managing the contracts and leading a team of Project Managers, Site Manager's, Resident Liaison Officers, and subcontractors. Senior Operations Manager Key Skills/Requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as a Senior Operations Manager delivering multiple high rise or risk buildings Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and deliver Driving profitability of the contract to include pricing and delivering of extra works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract SMSTS & NVQ Level 7 or equivalent Senior Operations Manager Salary & Package You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive up to £100,000 + Car/Allowance + Benefits.
We are seeking professional, customer-focused individuals to join our team supporting a prestigious private aviation facility in Farnborough. Apply today to work as a Customer Service Liaison Officer! Contract Information: Location: Farnborough Rate of Pay: £15.51 per hour Shift Pattern: Monday to Friday Hours: 06:00am - 14:00pm / 10:00am - 18:00pm Your Time at Work As a Customer Service Liaison Officer you will be responsible for: - Delivering exceptional customer service in a high-end private aviation environment - Greeting and assisting VIP customers - Transporting Customers to/from accommodation locally - Booking accommodation/taxis for customers - Escorting customers within security restricted areas - Assisting with customer communication with the operations team - Alarm and CCTV monitoring - Incident report writing - Monitoring and responding to operational emails and visitor requests - Supporting emergency procedures and security incidents - Completing any other reasonable tasks that are required by the company / Line manager. Our Perfect Worker To be considered for employment with G4S in this role, you must be able to meet the following minimum requirements: - Unrestricted right to work full time in the UK for a minimum period of 12 months - Must be a UK resident for the last 3 years - Exceptional verbal and written English communication skills - A polished, professional, customer-focused approach - Previous customer service experience (aviation, corporate, concierge, front-of-house, or high-profile environments desirable) - Strong computer literacy and confidence using multiple systems - The ability to remain calm under pressure - Excellent personal presentation and professionalism - Flexibility to work ad hoc relief shifts - Full UK Driving Licence is essential - Must be able to pass the CRC check - Must be able to pass all required training - Have a five-year checkable employment history or be able to produce documentary evidence of any period of unemployment, self-employment, or full and part-time education during that period. - Be able to stand for long periods. Key Information and Benefits - Free car parking on site - Good links to public transport - Uniform provided - PPE provided - Full training provided - Opportunities for overtime Job ref: 1G4S (G565) G4S is a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. We prioritise accessibility, support, and opportunity for all employees. Join our diverse and empowering team today! About Staffline Staffline are working in Partnership with G4S, providing a recruitment solution for security roles. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.
Jul 07, 2026
Full time
We are seeking professional, customer-focused individuals to join our team supporting a prestigious private aviation facility in Farnborough. Apply today to work as a Customer Service Liaison Officer! Contract Information: Location: Farnborough Rate of Pay: £15.51 per hour Shift Pattern: Monday to Friday Hours: 06:00am - 14:00pm / 10:00am - 18:00pm Your Time at Work As a Customer Service Liaison Officer you will be responsible for: - Delivering exceptional customer service in a high-end private aviation environment - Greeting and assisting VIP customers - Transporting Customers to/from accommodation locally - Booking accommodation/taxis for customers - Escorting customers within security restricted areas - Assisting with customer communication with the operations team - Alarm and CCTV monitoring - Incident report writing - Monitoring and responding to operational emails and visitor requests - Supporting emergency procedures and security incidents - Completing any other reasonable tasks that are required by the company / Line manager. Our Perfect Worker To be considered for employment with G4S in this role, you must be able to meet the following minimum requirements: - Unrestricted right to work full time in the UK for a minimum period of 12 months - Must be a UK resident for the last 3 years - Exceptional verbal and written English communication skills - A polished, professional, customer-focused approach - Previous customer service experience (aviation, corporate, concierge, front-of-house, or high-profile environments desirable) - Strong computer literacy and confidence using multiple systems - The ability to remain calm under pressure - Excellent personal presentation and professionalism - Flexibility to work ad hoc relief shifts - Full UK Driving Licence is essential - Must be able to pass the CRC check - Must be able to pass all required training - Have a five-year checkable employment history or be able to produce documentary evidence of any period of unemployment, self-employment, or full and part-time education during that period. - Be able to stand for long periods. Key Information and Benefits - Free car parking on site - Good links to public transport - Uniform provided - PPE provided - Full training provided - Opportunities for overtime Job ref: 1G4S (G565) G4S is a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. We prioritise accessibility, support, and opportunity for all employees. Join our diverse and empowering team today! About Staffline Staffline are working in Partnership with G4S, providing a recruitment solution for security roles. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.
About the role You will be responsible for collecting debt for the Council. The main purpose of the role: Assist the Debt Recovery Officer with the collection of outstanding debt. Specific duties and responsibilities The postholder will provide the duties below in relation to three main areas namely, Local Taxation, Housing Benefits Overpayments and Sundry Debt Recovery. Progress through the grade for the bar (25) will be based on sufficient knowledge of each area. The duties are: Control and reconciliation of the system. Provide assistance, advice and training (as required). Pursue the recovery of debts due in accordance with agreed procedures (Corporate Debt Policy). Responsible for responding to all customer enquiries, whether by email, phone or in person at reception and negotiating appropriate repayment arrangements. Responsible for working with external partner debt collection agency, ensuring prompt referral on ongoing liaison including Attachment of Earnings. Managing direct debits. Experience Has worked in a Local Government Environment.At least 1 year in Debt Management/Recovery. Has accounts receivable experience within a large multi-functional organisation. A working knowledge of CIVICA Financials.Dealing with Debt Recovery Agents/Solicitors. Debt Recovery Assistant Debt Recovery Assistant Debt Recovery Assistant Debt Recovery Assistant
Oct 08, 2025
Contractor
About the role You will be responsible for collecting debt for the Council. The main purpose of the role: Assist the Debt Recovery Officer with the collection of outstanding debt. Specific duties and responsibilities The postholder will provide the duties below in relation to three main areas namely, Local Taxation, Housing Benefits Overpayments and Sundry Debt Recovery. Progress through the grade for the bar (25) will be based on sufficient knowledge of each area. The duties are: Control and reconciliation of the system. Provide assistance, advice and training (as required). Pursue the recovery of debts due in accordance with agreed procedures (Corporate Debt Policy). Responsible for responding to all customer enquiries, whether by email, phone or in person at reception and negotiating appropriate repayment arrangements. Responsible for working with external partner debt collection agency, ensuring prompt referral on ongoing liaison including Attachment of Earnings. Managing direct debits. Experience Has worked in a Local Government Environment.At least 1 year in Debt Management/Recovery. Has accounts receivable experience within a large multi-functional organisation. A working knowledge of CIVICA Financials.Dealing with Debt Recovery Agents/Solicitors. Debt Recovery Assistant Debt Recovery Assistant Debt Recovery Assistant Debt Recovery Assistant
Our client is looking for a Finance and Administration Officer Client Details A leader in their field Description To lead on key financial processes-including payroll, sales ledger management and statutory reporting-while providing advanced administrative and office support. The postholder acts as a member of the Corporate Services team, ensuring robust financial control, smooth office operations and cross-cover for critical tasks. 2. Key Duties & Responsibilities 2.1 Finance 1. Sales Ledger Management Raise and process sales invoices, including statutory levy income. Record bank receipts and income from assurance schemes, resolving discrepancies with external bodies (e.g. FIA). Operate credit-control procedures, escalating overdue accounts and customer disputes. 2. Payroll Complete monthly payroll, ensuring accuracy of salaries, pension and statutory deductions. Maintain confidential payroll records and address staff pay queries promptly. Ensure PAYE, National Insurance and pension deadlines are met. 3. Financial Accounting & Compliance Prepare and submit VAT returns. Post journals for accruals, prepayments and corrections. Perform monthly bank reconciliations and daily inter-account transfers. Maintain the fixed-asset register. Produce monthly and ad-hoc financial reports for senior management. Support internal and external audit processes, providing schedules and evidence. 4. Procurement & PO System Oversight Monitor compliance with the procurement policy. Oversee the Purchase Order processes on Business Central , train staff, and review expenditure reports. 2.2 Administration & Office Support 1. Provide high-level administrative assistance-proof-reading, formatting documents, drafting surveys and reports. 2. Coordinate IT onboarding for new starters and act as day-to-day liaison with external IT contractors. 3. Support the Head of Corporate Services with project administration and data collation. 4. Deliver reception and office cover when required, ensuring seamless front-of-house service. 5. Drive continual improvement of office systems and processes. 3. Profile A candidate with excellent finance and administrative skills Ideally - AAT, HNC/HND or equivalent finance qualification Job Offer This is a permanent, full-time role (35 hours per week, Monday to Friday), based in our office on the outskirts of Edinburgh. We offer hybrid working, with flexibility and a supportive, values-driven culture. Salary / benefits Band 2 30,551 per annum, including 25 days' annual leave (plus 11 public holidays) and a generous 10% employer pension contribution.
Oct 07, 2025
Full time
Our client is looking for a Finance and Administration Officer Client Details A leader in their field Description To lead on key financial processes-including payroll, sales ledger management and statutory reporting-while providing advanced administrative and office support. The postholder acts as a member of the Corporate Services team, ensuring robust financial control, smooth office operations and cross-cover for critical tasks. 2. Key Duties & Responsibilities 2.1 Finance 1. Sales Ledger Management Raise and process sales invoices, including statutory levy income. Record bank receipts and income from assurance schemes, resolving discrepancies with external bodies (e.g. FIA). Operate credit-control procedures, escalating overdue accounts and customer disputes. 2. Payroll Complete monthly payroll, ensuring accuracy of salaries, pension and statutory deductions. Maintain confidential payroll records and address staff pay queries promptly. Ensure PAYE, National Insurance and pension deadlines are met. 3. Financial Accounting & Compliance Prepare and submit VAT returns. Post journals for accruals, prepayments and corrections. Perform monthly bank reconciliations and daily inter-account transfers. Maintain the fixed-asset register. Produce monthly and ad-hoc financial reports for senior management. Support internal and external audit processes, providing schedules and evidence. 4. Procurement & PO System Oversight Monitor compliance with the procurement policy. Oversee the Purchase Order processes on Business Central , train staff, and review expenditure reports. 2.2 Administration & Office Support 1. Provide high-level administrative assistance-proof-reading, formatting documents, drafting surveys and reports. 2. Coordinate IT onboarding for new starters and act as day-to-day liaison with external IT contractors. 3. Support the Head of Corporate Services with project administration and data collation. 4. Deliver reception and office cover when required, ensuring seamless front-of-house service. 5. Drive continual improvement of office systems and processes. 3. Profile A candidate with excellent finance and administrative skills Ideally - AAT, HNC/HND or equivalent finance qualification Job Offer This is a permanent, full-time role (35 hours per week, Monday to Friday), based in our office on the outskirts of Edinburgh. We offer hybrid working, with flexibility and a supportive, values-driven culture. Salary / benefits Band 2 30,551 per annum, including 25 days' annual leave (plus 11 public holidays) and a generous 10% employer pension contribution.
