18 jobs found

Job Description Field Sales Consultant - Leased & Tenanted Pubs - Homebased - Travel required - Wiltshire Based £competitive, dependent on experience, plus bonus structure, excellent career development, company car or car allowance, discounted products and services and much more! We are currently recruiting a talented and collaborative Sales Consultant to join our On-Trade Leased & Tenanted Pub Team in the Local Sector, which is currently growing year on year. What you'll be doing: You will be primarily involved in driving new business within Leased & Tenanted pubs whilst looking after and developing a handful of key accounts. Winning new leased & tenanted customers for Brakes ensuring that they adhere to the minimum spend criteria Retaining & growing existing key customers Building strong relationships with our dedicated telephone account managers to manage leads Proactively work with the external Pub Co area managers to unearth new opportunities within their pub estate Identify any innovation and improvements to the L&T deal to further cement our position as the foodservice wholesaler in the UK. Implement strategic territory plans as set out by your line manager. What we are looking for: With a passion for pub food, you'll live and breathe Customer First. You need to be personable, driven, well organised, structured, resilient and enjoy working within a collaborative national team. Naturally, you will embrace an inclusive working environment and be committed to acting with integrity and honesty in everything you do. Proven experience in managing customers - face to face or over the telephone Demonstratable knowledge of retention and growth of accounts. Target driven, proven experience of achieving targets. Stakeholder management/engagement experience Proven experience with the use of Excel & Powerpoint to produce well organised planning in order to maximise selling time in trade Previous experience using Salesforce would be an advantage What you'll get: A competitive salary Huge discount on all sorts of lovely food and award-winning products Generous holiday allowance, with option to purchase more Recognition awards and Incentives Pension Real career opportunities - being part of Sysco, the world's leading foodservice business, opens up a world of possibility And much more .

Job Description Field Sales Consultant - Leased & Tenanted Pubs - Homebased - Travel required - Wiltshire Based £competitive, dependent on experience, plus bonus structure, excellent career development, company car or car allowance, discounted products and services and much more! We are currently recruiting a talented and collaborative Sales Consultant to join our On-Trade Leased & Tenanted Pub Team in the Local Sector, which is currently growing year on year. What you'll be doing: You will be primarily involved in driving new business within Leased & Tenanted pubs whilst looking after and developing a handful of key accounts. Winning new leased & tenanted customers for Brakes ensuring that they adhere to the minimum spend criteria Retaining & growing existing key customers Building strong relationships with our dedicated telephone account managers to manage leads Proactively work with the external Pub Co area managers to unearth new opportunities within their pub estate Identify any innovation and improvements to the L&T deal to further cement our position as the foodservice wholesaler in the UK. Implement strategic territory plans as set out by your line manager. What we are looking for: With a passion for pub food, you'll live and breathe Customer First. You need to be personable, driven, well organised, structured, resilient and enjoy working within a collaborative national team. Naturally, you will embrace an inclusive working environment and be committed to acting with integrity and honesty in everything you do. Proven experience in managing customers - face to face or over the telephone Demonstratable knowledge of retention and growth of accounts. Target driven, proven experience of achieving targets. Stakeholder management/engagement experience Proven experience with the use of Excel & Powerpoint to produce well organised planning in order to maximise selling time in trade Previous experience using Salesforce would be an advantage What you'll get: A competitive salary Huge discount on all sorts of lovely food and award-winning products Generous holiday allowance, with option to purchase more Recognition awards and Incentives Pension Real career opportunities - being part of Sysco, the world's leading foodservice business, opens up a world of possibility And much more .

Ashfield District Council have an exciting opportunity for a Service Manager Housing Regulations and Improvement to join the team based in Kirkby-In-Ashfield. You will join us on a full time, permanent basis (37 hours per week) and in return, you will receive a competitive salary of £47,181 - £50,269 per annum (pay award pending). We have an exciting opportunity for a Service Manager Housing Regulation and Improvement to join our Housing Management Department. We are looking for someone who has experience of working in social housing, project management or a governance role in a local authority who can identify gaps in services, areas of improvement and liaise with other managers to ensure that we deliver core functions in accordance with regulation. Your professional accountability is to provide assurance that the Council is compliant with all statutory and regulatory housing requirements, developing action plans and remediations where we are deficient. Reporting to the Assistant Director, the Service Manager Housing Regulation and Improvement will have direct responsibility for: - Social Housing Regulatory Compliance Housing Complaints management Tenant Engagement and Involvement Housing Performance and Insight You will have excellent investigative, problem solving and project management skills. You will also be a strong communicator as the role involves working with other departments to ensure our tenants are able live in safe and good quality homes. The role enjoys a generous level of annual leave, agile working, and a Local Authority Pension Closing date: 19 July 2026 Interview date: 5 and 6 August 2026 Why not click apply today? Don t miss out on this opportunity to develop your career as our Service Manager. To apply please submit a CV and a separate supporting statement (maximum 3 pages. Canvassing of Members of the Council (directly or indirectly) for any appointment shall disqualify the candidate for that appointment. Applicants should disclose if they are related to a Member or Officer of the Authority. Ashfield District Council is an Equal Opportunities employer and welcomes applications from all sections of the Community.

FANTASTIC OPPORTUNITY FOR A LETTINGS MANAGER Sheffield 35,000 - 40,000 Full Time Looking for a role where your property experience makes a genuine difference?This is an opportunity for an experienced letting professional to step away from the pressures of sales targets, commission chasing and high-street agency life whilst still using the commercial, negotiation and relationship-building skills you've spent years developing. We're looking for a Lettings Manager to help grow a portfolio of quality residential properties that provide safe, affordable housing for people moving towards independent living. This is not a traditional sales role. Instead of competing for instructions and chasing fees, you'll focus on building long-term partnerships with landlords, negotiating sustainable agreements, securing good-quality properties, and helping people access housing they may otherwise struggle to afford. If you're an experienced Branch Manager, Deputy Branch Manager or Senior Lettings Manager who enjoys the commercial side of property but wants a role with purpose and a better work-life balance, we'd love to hear from you. The Role You'll play a key role in expanding our property portfolio across Sheffield and surrounding areas by: Building relationships with private landlords, investors and developers. Securing residential properties through long-term leasing arrangements. Negotiating fair and sustainable lease agreements. Promoting the benefits of working with our organisation to landlords. Supporting the mobilisation and onboarding of new properties. Working closely with housing and operational teams to ensure properties are occupied quickly and efficiently. Monitoring occupancy levels and reducing void periods. Maintaining accurate property and portfolio records. Producing reports on acquisitions, occupancy and portfolio growth. Identifying opportunities for future expansion. Why This Role Is Differen No estate agency sales targets. No weekend viewings. No commission pressure. No chasing tenant fees. Use your commercial and negotiation skills for social good. Work-life balance with regular office hours. Opportunity to help vulnerable people access long-term housing This role would suit someone who still enjoys property, landlord engagement and negotiation but is ready for a more rewarding and meaningful career path. About You You'll likely have: At least 7 years' experience within residential lettings. Experience as a Branch Manager, Deputy Branch Manager or Senior Lettings Manager. A proven track record of building landlord relationships. Experience winning instructions and growing a property portfolio. Strong negotiation skills. A good understanding of residential lettings legislation. Experience managing multiple projects and priorities. Confidence working independently and making decisions. Excellent communication and relationship-building skills. Strong administration and organisational abilities. A full UK driving licence and access to your own vehicle. Desirable Experience working with HMOs or portfolio landlords. Knowledge of supported or social housing environments. Experience overseeing property improvements or mobilisation projects. Understanding of property compliance and health & safety requirements. What's on Offer? Salary of 35,000 - 40,000 Monday to Friday working pattern Flexible start and finish times available Mileage reimbursement Pension scheme Health cash plan Sick pay Supportive leadership team Opportunity to join a growing organisation with ambitious plans Free parking Ready for a change?If you've built a successful career in lettings but want to move away from a target-driven environment and into a role where your expertise can have a lasting impact, we'd love to hear from you. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

About the Company We are a healthcare technology company providing quality, compliance, and patient safety software to healthcare organisations. Our platform supports healthcare teams in managing operational, quality, and safety processes across multiple regions and is used by thousands of frontline healthcare professionals. We are expanding our product suite with a number of new modules designed to solve complex operational challenges within healthcare environments. These modules are being developed as new products rather than migrations of existing systems, creating opportunities to design workflows and experiences from the ground up. The first module is already in development. The next module focuses on incident and event management-enabling care teams to report, investigate, and manage incidents, accidents The Role You'll be the designer for our new product modules, starting with Events. You take the MVP scope - which our PM defines from customer discovery - and turn it into user flows, wireframes and clickable prototypes that engineers can build from, fast. You work within our existing Cloda design system (you extend it, you don't replace it), and you design for the full picture: happy paths, error and empty states, permissions, mobile and desktop. This is a hands-on, Embedded role. You report to the CTO and work most closely with our PM (who owns scope and customer discovery), our principal engineers, and the wider engineering team. You won't hand off and disappear - you'll iterate with engineers as they build, and with customers as they react, refining the product based on real feedback rather than guesswork. Engineers start building in July, so they need build-ready screens within your first couple of weeks. Speed matters from day one. Our PM is new, so we need someone self-sufficient enough to read a spec, ask smart questions, and get moving without a lot of hand-holding. What You'll Do Design the Events module from the MVP spec Take the MVP scope for Events and turn it into user flows, wireframes and clickable prototypes that engineers can build against. Design the full flow, not just the happy path: error states, empty states, permission-based views (Central sees everything, franchise managers see their sites, staff see their own records), and both mobile and desktop. Understand the real workflow behind the screens: how care teams report incidents and accidents, often on tablets, mid-shift, with little time and varied tech confidence. Bring the design thinking, not just the screens Propose design patterns that are proven to work in healthcare - patterns that aid discovery, drive engagement, and get users to the core value of the product faster. Make complex, regulated workflows feel simple. The win isn't a prettier form; it's a care worker getting a report done in two minutes instead of thirty. Iterate with customers and engineers Test designs with real healthcare workers where we can (we can arrange access through the customer), gather feedback, and refine - don't fall in love with the first idea. Work shoulder to shoulder with engineers during build, handling the edge cases, error and empty states, and mobile layouts that always surface once something becomes real. Design to be measured Design so we can instrument it: partner with the PM to define what user behaviour we'll measure when we ship, so we can challenge our assumptions with data rather than opinion. Use what the data tells us to drive the next iteration, and the conversations about what to build next. Work within the Cloda design system Extend our existing React/SASS component library and patterns - don't reinvent them. Consistency across the product matters more than novelty here. Partner with our principal engineers on what's feasible and what fits the system. When you genuinely need a new pattern, make the case for it rather than quietly working around the system. Design with one eye on Cloda-first We have a product vision called Cloda-first, where our AI chat interface becomes the starting point for everything: Ask (instant answers), Assist (guided actions like voice incident capture), Analyze (insights with "Fix It" actions) and Workspace (the full UI for complex tasks). You don't need to design the AI experience yet, but design the Workspace UI so it doesn't fight that future - so a 30-minute paper incident report can one day become a 2-minute voice capture without us having to redesign everything. What We Need You've designed SaaS product modules from a spec before. Give you acceptance criteria and you produce MVP mockups and flows engineers can build from - without needing weeks of discovery first. The PM does discovery; you design from the spec and ask smart questions. You're fast - in Figma and in prototyping. You produce usable wireframes in days, and you get to clickable prototypes quickly, using AI tools (Claude Design, Claude Code, v0, Codex, Figma's AI features) to move faster rather than polishing everything by hand. You use AI to move faster, by default. We expect you to use AI tools to get from idea to clickable faster and deliver more value for customers. If AI isn't already part of how you work, this isn't the right role. You think in flows and states, not just screens. Happy path, error, empty, permissions, mobile vs desktop, the messy edge cases - and you've handled genuinely complex, business-logic-heavy flows, the kind a compliance product is full of. You're not a pure visual designer who just makes things pretty. You've done this in a startup or fast-moving product team. You've shipped real product fast, Embedded with engineers, without heavy process, and owned real scope end to end - not a narrow slice of someone else's product in a big, slow org. You've proven you can move - that matters to us more than a big-company logo. You work well inside an existing design system. You extend patterns rather than replace them, you don't get precious about your designs, and you take direct feedback without friction. You can design with incomplete information. Scope may still be moving when you start. You make sensible calls, flag your assumptions, and iterate - rather than waiting for perfect certainty before you put anything on a screen. Nice to Have Healthcare, clinical, or regulated-industry understanding - especially designing simple, clear interfaces for lower-tech users on mobile/desktop. Experience designing permission-based, multi-tenant products. Experience with incident reporting, risk, or quality-management products specifically. A feel for AI-native product thinking - how chat, voice and "do it for me" actions change a workflow.

Are you a transparent manager in the Housing sector? Are you looking for an opportunity to influence services and engage tenants? Sellick Partnership is partnering with a West Midlands based Housing team to recruit to a Tenant Engagement Team Manager on a temporary basis Tenant Engagement Manager West Midlands Until End of 2026 31.28 Hourly Key duties of the Resident Engagement role includes: Lead and manage the Tenant Engagement Team, setting clear objectives, performance standards, and ensuring effective supervision and development of staff. Develop and deliver a comprehensive Resident Engagement Strategy, ensuring tenant feedback directly influences service design and delivery Champion resident engagement across the organisation, embedding the tenant voice into policies, services, and decision-making processes. Design and implement innovative engagement approaches to reach diverse and seldom-heard communities Build and maintain strong relationships with residents, elected members, colleagues, and external partners Ensure all engagement activity is compliant with regulatory standards, including Transparency, Influence & Accountability requirements. Oversee delivery of high-quality engagement initiatives, ensuring they are delivered on time, to agreed standards, and drive continuous improvement. Monitor and manage team performance, budgets, and resources effectively to deliver value for money Track and analyse engagement performance data (including KPIs and tenant satisfaction measures) to inform service improvements. Represent the service at internal and external meetings, acting as a key advocate for tenant engagement. Ensure ongoing compliance with statutory and regulatory requirements within housing and tenant engagement If you believe you would be well suited to the Team Manager (Tenant Engagement) role, please click apply now. For more information contact Ebony at Sellick Partnership Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.

Annual salary: up to £45,000.00 Voids ManagerLocation: BirminghamContract Start Date: 1 July 2026Contract Type: Full-time, Permanent 42.5 hours per week Salary up to £45,000 + car allowance Join us on our new, exciting contract with Birmingham City Council Mears Group has been awarded a major new 10-year partnership with Birmingham City Council to deliver repairs, maintenance, and planned investment work across 11,500 homes in central and west Birmingham. This contract represents one of our most significant projects in the city and will create a wide range of opportunities across our operational teams. About the Role: We are looking for an experienced Void Manager to join our team in Birmingham. You will be responsible for leading the delivery of void property works, ensuring homes are turned around efficiently, safely and to a high standard ready for new tenants. This includes managing supervisors, operatives and subcontractors, overseeing void programmes and performance, driving turnaround times, ensuring quality standards are met and providing technical and operational leadership. You will work closely with internal teams and stakeholders to optimise processes, meet targets and continuously improve service delivery. With a strong pipeline of work and a commitment to improving social housing standards, this is an excellent opportunity to lead a high performing team that plays a key role in bringing properties back into use. We're looking for someone who is organised, proactive and focused on delivering high quality outcomes, driving performance and maintaining high levels of customer and client satisfaction. Duties: Oversee delivery of void maintenance works across empty properties, ensuring efficient turnaround and readiness for new tenants Ensure all works are delivered safely, efficiently and to required quality standards Lead regular site visits and reviews to monitor progress, resolve issues and drive performance against void targets Manage supervisors, operatives and subcontractors, ensuring effective resource allocation to meet programme demands Oversee void schedules and priorities to minimise turnaround times and reduce property downtime Ensure full compliance with Health & Safety regulations, COSHH and company procedures across all void activities Implement quality assurance processes, ensuring inspections are completed and corrective actions are addressed promptly Provide leadership and direction to teams, supporting performance management, productivity and engagement Identify skills gaps and coordinate training and development to support service delivery Oversee adherence to HR policies including attendance, conduct and performance management Ensure effective management of company assets including vehicles, tools, PPE and materials Oversee material usage, procurement and cost control to support budget management and efficiency Monitor performance through system reporting, using data to drive improvements in turnaround, cost and quality Build and maintain strong relationships with clients, internal stakeholders, subcontractors and suppliers Lead on contract mobilisation, compliance audits and continuous service improvement initiatives Manage budgets, forecasting and cost control, identifying efficiencies and potential commercial gains Provide operational cover and leadership support during peak periods or absence across the wider team Ensure teams engage in toolbox talks, training sessions and company communications Promote company values and maintain a professional, customer focused service at all times Role Criteria: Previous experience in a Void Manager, Void Supervisor or similar management role within housing or property maintenance Proven track record of leading, monitoring and reporting on Health & Safety and compliance activities across multiple teams Extensive experience delivering void property programmes, driving turnaround times and performance Relevant qualification (City & Guilds or equivalent) in a trade discipline Full, valid UK driving licence Strong understanding of Health & Safety regulations, including COSHH and safe systems of work Good working knowledge of Schedule of Rates and cost management within void works Excellent interpersonal and communication skills, with the ability to engage effectively at all levels Strong leadership capability with experience managing supervisors and developing highperforming teams Customer and client-focused mindset with a commitment to service excellence and continuous improvement Commercial awareness with a results driven approach to performance, cost and quality Strong planning, organisational and programme management skills Confident decision making in a fast paced, target driven environment Ability to influence, negotiate and build relationships across internal teams, clients and stakeholders IT literate with confident oral and written communication skills Benefits we can offer you: 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies Company Car Allowance Access to EAP Counselling sessions All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Francesca Swan () If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoure

Service Improvement Policy Officer Interim 12 months+ £250 per day If you re passionate about improving housing services and shaping policies that genuinely make a difference for residents, this long-term interim opportunity offers the chance to lead meaningful change across a busy and evolving housing department. We re supporting a South-East based organisation to recruit an experienced Service Improvement Policy Officer who can blend policy expertise, analytical thinking and service improvement skills to strengthen quality, compliance and customer experience across Housing Services. About the Role: You ll play a central role in developing, reviewing and implementing policies and procedures that ensure services are efficient, compliant and aligned with resident needs. Working closely with managers, partners and tenants, you ll use data, insight and regulatory requirements to drive improvements across key housing functions such as repairs, tenancy management and homelessness. Your work will help shape how services operate, how decisions are made, and how the organisation responds to feedback, performance trends and regulatory expectations. Key Responsibilities: Develop, update and maintain housing policies and procedures in line with legislation, regulatory standards and best practice. Ensure policies reflect local priorities, corporate objectives and resident needs. Lead consultation exercises with tenants, partners and internal stakeholders. Identify opportunities to improve service delivery through performance analysis, benchmarking and customer insight. Support and deliver service improvement projects across housing functions. Monitor and evaluate the impact of improvements and recommend further action. Analyse performance data, KPIs and feedback to identify trends and areas for improvement. Produce reports, briefings and dashboards for senior management and committees. Support compliance with regulatory frameworks, audits and inspections. Engage with residents to co-produce service improvements and respond to feedback. Maintain accurate records of policy changes and decision-making processes. What You ll Bring Experience in policy development, service improvement, or performance analysis within housing or the public sector. Strong analytical skills with the ability to translate data and insight into practical action. Knowledge of housing legislation, regulation and local authority responsibilities. Excellent written and verbal communication skills. Ability to manage multiple projects and work collaboratively across teams. Experience working in a local authority housing department. Understanding of tenant engagement and co-production approaches (desirable). Familiarity with performance frameworks and regulatory standards (desirable). This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business.

People Advisor Location: Long Stratton, Norwich, Norfolk We are looking for an experienced People Advisor to join our People Team. This is a varied generalist role where you'll provide trusted advice, coach managers and support people initiatives that help colleagues thrive and enable us to deliver great services to our tenants. You'll be involved in: Providing practical advice and managing employee relations casework, including absence, disciplinary, grievance and capability. Coaching managers to build confidence and capability in people management. Supporting organisational change, colleague engagement, wellbeing and EDI initiatives. Reviewing and improving people policies, processes and systems. Working collaboratively to create a positive, inclusive and high-performing workplace. We're looking for someone with: HR/People Advisor experience with a strong employee relations background. Good knowledge of employment law and HR best practice. Confidence to coach, influence and build strong relationships. CIPD Level 5 qualification or equivalent experience. If you're proactive, collaborative and passionate about helping people thrive, we'd love to hear from you Please see the attached Role Profile and Outline Terms & Conditions for full details Closing date: 12th July 2026 Shortlist date: 13th July 2026 Interview date: 20th July 2026

Resident Liaison Officer (RLO) / Customer Liaison Officer (CLO) Retrofit & Decarbonisation Location: Ashford Salary: Competitive Benefits Contract: Month Fixed-Term Contract (with the opportunity to become permanent) Are you an experienced Resident Liaison Officer or Customer Liaison Officer with a passion for delivering excellent customer service? We're working with a leading contractor delivering large-scale retrofit and decarbonisation programmes across the social housing sector. Due to continued growth, they're looking to appoint an RLO/CLO to act as the key point of contact between residents, site teams and the client, ensuring projects are delivered with minimal disruption and an exceptional customer experience. This is an excellent opportunity to join a growing business at the forefront of sustainable housing improvements, with genuine opportunities for long-term career progression. The Role As the Resident Liaison Officer, you'll play a vital role in ensuring residents are informed, supported and engaged throughout the delivery of retrofit works. Working closely with Site Managers, Project Managers and Housing Association partners, you'll build positive relationships with residents, proactively manage expectations and resolve any issues that arise during the programme. Key responsibilities include: Acting as the main point of contact for residents throughout the lifecycle of retrofit and decarbonisation projects. Communicating project timelines, upcoming works and any changes to programme. Carrying out resident consultations, property visits and pre-start meetings. Supporting vulnerable residents by identifying additional needs and ensuring appropriate measures are in place. Managing resident enquiries, concerns and complaints, ensuring they are resolved professionally and promptly. Coordinating access appointments with residents and site teams. Working closely with Site Managers and subcontractors to minimise disruption and maintain high levels of customer satisfaction. Maintaining accurate records of resident communications, access arrangements and customer feedback. Supporting Housing Association clients by providing regular updates on resident engagement and project progress. Assisting with customer satisfaction surveys and driving continuous service improvements. About You We're keen to speak with candidates who have: Previous experience as a Resident Liaison Officer, Customer Liaison Officer or Tenant Liaison Officer within social housing, planned maintenance, refurbishment or retrofit. Excellent communication and interpersonal skills with the ability to build trust and rapport with residents. Experience working in occupied properties and managing customer expectations during construction works. A calm, empathetic and solutions-focused approach when dealing with sensitive situations. Strong organisational skills and the ability to manage multiple priorities. Experience maintaining accurate records and producing reports. Good IT skills, including Microsoft Office. Full UK Driving Licence. What's on Offer Competitive salary and benefits package. Opportunity to work on meaningful retrofit and decarbonisation projects that improve residents' homes. Supportive and collaborative working environment. Long-term pipeline of work with the opportunity to secure a permanent role. Ongoing training and opportunities for career progression. If you're passionate about delivering exceptional customer service and enjoy making a positive difference to local communities, we'd love to hear from you. Apply today or get in touch for a confidential discussion.

Are you passionate about making a real difference in people's lives? Are you looking for a new role in a dynamic housing organisation, where you are empowered to shape your own patch and bring ideas to life. At Black Country Housing Group our values are not just a set of words but are at the heart of the way our organisation works and how our colleagues interact in their day-to-day activities. If you share this ethos, you will thrive at BCHG. Learn more about who we are and what we do at Careers Black Country Housing Group We have a fantastic opportunity for a generic Housing Officer ( known internally as Customer Relations Manager/CRM ) to join us on a full time, permanent contract in return for a competitive salary of £38,364.73 per annum. Background to Post: We are looking for someone who genuinely cares about people and communities and has a passion supporting others, solving problems and delivery excellent customer services. We are looking for someone who has good knowledge and skills of working in housing management that is able to hit the ground running, you will have a minimum of 2 years' experience working in a similar role in the housing sector. You will need a full UK driving license and your own vehicle as 80% of the week will be spent out on our estates completing home visits (annual property visit, rent arrears, anti-social behaviour, estate inspections). Mileage allowance can be claimed for any travel when visiting our customers. Standard DBS Check Required Specific tasks of the role include, but are not limited to: To provide comprehensive housing management services within a defined geographical area of approx. 255 units. This will include but not limited to: Management of rent and service charge payments and arrears Management of voids & lettings to achieve void turnaround Tenancy management including nuisance & anti-social To resolve queries and complaints from residents in a timely and responsive manner To offer advice and support to any customer to help sustain their tenancy To promote and support resident engagement activities To develop neighbourhood plans and build local partnerships To meet with all residents in the area at least twice per year including shared ownership customers. To market homes within their area ensuring a waiting list is maintained for all properties To offer advice and support to all residents to assist them in meeting their obligations to pay their rents and service charges on time. To resolve queries and complaints from residents in a timely and responsive manner To resolve resident queries with regard to repairs and maintenance ensuring that contractors meet the needs of residents and their contractual responsibilities Skills and Experience required: Must have housing experience of tenant and social housing Knowledge of best practice in one of estate management, income management or tenant support Knowledge of housing law and awareness of current housing issues Seeks ways to bring improvements in the way that work is done Communicates effectively, listens sensitively, adapts to audience and fosters effective communication with others The post holder will be subject to an enhanced DBS disclosure check and a six-month probation period Customer Services or Housing Qualification required Why Join Us? At BCHG, we're more than just a housing provider. We are a team that cares deeply about the people we serve and the colleagues we work with. 28 Days Annual leave per year (pro rata), plus bank holiday entitlements - so you can have a well-earned rest Hybrid Working Opportunities - helping you to work in the most effective way for you Staff recognition scheme - because hard work doesn't go unnoticed 100% Annual Attendance Reward - to reward you for being there for our customers Annual Pay Review - ensuring your pay reflects what's happening in the market Access to an Employee Assistance Programme which provides free, confidential support in health, wellbeing, financial and legal matters - because sometimes, we all need a helping hand Life assurance - In case the worst should happen A broad learning and development programme - to help you be the best that you can be Access to an attractive contributory pension scheme - giving you peace of mind about life after work. About us: With over 2,200 homes across the Black Country and Birmingham, as well as a purpose-built Residential Care Home, we are deeply committed to supporting our local communities. Through our career development, training, and employment services, we help individuals achieve their aspirations. Since our founding in 1974, we've significantly expanded both the number of homes we manage and the range of housing-related services we provide. Each year, we positively impact the lives of thousands of customers. At Black Country Housing Group, our values are more than just words-they shape the way we operate and how our colleagues interact daily. We're dedicated to the growth and well-being of our team, earning Gold recognition from Investors in People. We are also honoured to have received the Gold Award from the Armed Forces Covenant for our ongoing support of veterans and their families. As a Disability Confident Employer, we continuously strive to create a more inclusive workplace. We are proud to promote equal opportunities and welcome applications from all backgrounds, including those of different ages, disabilities, genders, sexual orientations, races, religions, and marital statuses. Reasonable adjustments will be made available if required during the interview process. If this sounds like the right fit for you, we encourage you to join our friendly and dedicated team at BCHG! Closing Date: 7th November 2025 Interview dates - Week commencing 17th November 2025 Please note that we reserve the right to close the advert earlier than the stated closing date where we receive a high volume of applications. If you have any questions about this vacancy, or require any reasonable adjustments to support your application, please get in touch with our HR team via who will be happy to assist.

The Benefits Health and Wellbeing Plans - including our family-friendly maternity policy. Flexible financial supportwith instant access to earned and authorised wages. Benefits for all - vouchers, discounts and rewards for shopping, eating out, cinema tickets, gym membership and plenty of others to help you save money every day. Full induction, ongoing training, and structured career development to help you thrive in your role. Quality kit and uniform - so you feel comfortable and can perform your role effectively. Fully funded SIA top-up training from our own team of in-house trainers. Employee Assistance Program - supporting your mental, physical, and emotional wellbeing at all times. Refer a Friend Scheme - earn £100 for every person you refer who starts with us. Long service and recognition awards - celebrating your achievements. Excellent hourly pay rate The Role Carlisle Support Services is working with Olympia , our prestigious new client in West London, and we're looking for motivated, approachable, and dependable people to join our team. The Security Duty Manager will play a critical role in leading and developing a new team to successfully deliver security operations, ensuring a safe and secure environment for tenants, staff, and visitors. This role requires strong leadership, excellent customer service skills, and expertise in security technology to maintain high standards of service and protection. We're proud to support a diverse workforce and welcome applications from women and people from all walks of life. This role is a fantastic opportunity for anyone looking to demonstrate and develop their management skills. Join our team and help to make a positive impact. We're looking for people who are Friendly, approachable, and professional in all interactions. Keen to learn, grow, and contribute to a positive team culture. Hands on and like to lead by example. Experienced in customer-facing roles. At least 18 years old - licence requirement by the Security Industry Authority. Punctual, dependable, flexible, and assured. SIA Guarding or Door Supervision licence holders. Able to work full-time shifts covering days, nights and weekends. Previous experience in managing a team within a security environment is required for this role. What's just as important is your enthusiasm and willingness to learn. We will provide all the training and support you need to succeed. Our goal is to help you to become a valued member of the Carlisle team. Your core responsibilities will include Daily Security Operations & Leadership Lead and oversee daily security operations, ensuring a highly professional and responsive service. Lead shift briefings and shift de-briefs Manage team performance Complete end of shift handovers and reports Work closely with the Control Room Team Supervise security personnel, ensuring proper deployment and operational readiness. Lead and manage weekly security checks across the estate, reporting and resolving any vulnerabilities or risks. Emergency Response & Incident Management Act as the primary point of contact for all security-related incidents and emergencies during assigned shifts, providing clear direction and oversight throughout. Take command of incident and emergency response situations, ensuring appropriate escalation, coordination, and communication with tenants, staff, and emergency services. Lead the initial management of incident or crime scenes, preserving evidence, maintaining scene integrity, and ensuring accurate records are maintained. Ensure rapid, effective, and compliant responses to alarms, threats, and emergencies, following established estate protocols and dynamic risk assessment principles. Conduct thorough Post-Incident Reviews in accordance with the debriefing process, ensuring all relevant information is captured, analysed, and formally logged, including key findings and recommendations. Lead or support investigations into security incidents, working collaboratively with the Control Room team to ensure all evidence-such as CCTV footage, body-worn video, relevant logs, and witness statements-is correctly secured and documented in line with regulatory and evidential requirements Security Policy & Procedure Implementation Support the development and implementation of security policies, protocols, and procedures to ensure compliance and best practices. Ensure security teams adhere to legal and safety regulations. Conduct regular operational audits to ensure the service is in line with the security policy and strategy . Customer Service & Stakeholder Engagement Maintain a professional and approachable presence for tenants, staff, and visitors. Ensure the estates team provides exceptional customer service in line with the Estates Services Charter. Address security-related concerns promptly, ensuring stakeholders feel safe and supported. Security Technology & Compliance Support the training of staff across the shift in line with the training plan. Stay updated on advancements in security technology to enhance operational efficiency. Qualifications & Experience Proven experience as a Security Manager, Duty Manager, or similar leadership role. Strong knowledge of security protocols, emergency response, and risk management. Excellent leadership, decision-making, and crisis management skills. A friendly and professional manner, with exceptional customer service skills. This role is about more than just security. It's about making a difference through supporting our customers in our local communities. Leading and developing a team to provide a warm welcome, reassuring presence, and creating a safe environment for all. About Us We're proud to work with some of the UK's most iconic brands. Our venues, include Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, and BBC StudioWorks. Join over 5,000 team members delivering security, events, cleaning, and facilities services across the UK. We're committed to creating a diverse and inclusive wo

Contract Type: Temporary (12 months) Purpose of the Role To lead the planning, coordination, and delivery of a new property management system implementation to replace the existing platform. The role will ensure a smooth transition through effective project management, stakeholder engagement, system configuration, testing, training, and go-live support, aligning with business objectives across residential, commercial, and development portfolios. A key focus will be managing the integration of the new system with HubSpot CRM, finance systems, and reporting tools, including oversight of developers working on APIs and data connectivity. Key Responsibilities Project Management & Delivery Develop and manage the project plan, timelines, budgets, and risk registers. Drive end-to-end system implementation, including design, build, testing, training, and rollout. Ensure alignment with strategic objectives and operational needs. Stakeholder Engagement Act as the central point of contact between internal teams (finance, asset management, property management, IT, marketing/CRM) and external suppliers. Coordinate workshops to capture requirements and translate into system configuration. Provide regular updates and reports to senior management and project steering groups. System Design & Integration Work with vendors to configure modules (lease management, rent collection, service charges, credit control, facilities, reporting, integrations). Manage data migration from current systems, ensuring accuracy and completeness. Oversee and coordinate API integrations with HubSpot, finance systems, banking platforms, tenant portals, and BI tools. Liaise with and manage external developers where custom integrations are required. Testing & Training Lead UAT (User Acceptance Testing) across teams, ensuring scenarios cover real-world use cases. Define test scripts for integrations (HubSpot sync, API data flows, reporting pipelines). Develop training materials and coordinate training sessions for end users. Support business process re-engineering to align with system functionality. Change Management Identify process impacts and support business change. Promote adoption and provide post go-live support and troubleshooting. Capture lessons learned and embed best practice for future digital projects. Required Skills & Experience Proven experience as a Project Manager or Systems Implementation Lead, preferably in the property or real estate sector. Strong track record in delivering ERP or property management system implementations. Hands-on experience managing API integrations and working with developers on system connectivity. Familiarity with HubSpot CRM and its integration with third-party systems. Experience of data migration projects. Knowledge of integration with finance systems (general ledger, purchase ledger, payment platforms). Excellent stakeholder management and communication skills, with the ability to liaise with senior leadership and frontline staff. Proficiency in project management methodologies Strong problem-solving, organisational, and time-management skills. Ability to produce clear project documentation, training materials, and reports. Desirable Skills Previous experience in both commercial and residential property management environments (including PBSA or BTR). Knowledge of regulatory and compliance requirements in UK property management. Understanding of reporting tools/BI for KPI dashboards (e.g., Power BI, Tableau). Experience leading system replacement projects (legacy system to cloud-based solution).

An excellent opportunity has arisen to join Westway Trust a community-guided organisation, with an ambitious and exciting vision, in the heart of Portobello, West London as our Community Engagement Manager. We are seeking an energetic and enthusiastic individual who will support our vision of putting the community at the centre of everything we do, and will be committed to the value of participative community engagement. You will also have a great understanding of the needs of diverse communities and commitment to equality of opportunity. You will have strong influencing skills, and will have the right blend and balance of people skills with excellent communication and project management abilities. You ll be comfortable in connecting with the wider community, able to listen, gather the views of local people, and feed these back into our wider programme of work. Key responsibilities of the role include but are not limited to: Member Engagement Design and implement a community engagement strategy, this is to nurture positive relationships and information flow with different groups including Members, Tenants, Start-Ups, Community Groups and Community Organisations. In partnership with the Events Manager, activate an events programme, which creates opportunities for Member Organisations and other community groups and stakeholders to contribute to the Trust s broader activities and development plans, taking account of member feedback and Trust strategy as appropriate. This will require evening and weekend working Key Stakeholder Engagement Lead on the instigation, scheduling and management of the Trust s relationship with Community Forums and the relevant convenors. This may involve attending meetings, organising events, advising on operations and governance. This will involve active listening and offering feedback and advice to colleagues. Be responsible for effective stakeholder management and mapping, to include local residents, local businesses and local voluntary sector groups to ensure maximum reach. Attend community meetings on behalf of Westway Trust to listen and engage in conversations about local issues and update them on the Trust s activities. These meetings are primarily in the evening. Institutional Racism Report Playing a key role with stakeholder groups on dissemination on the Tutu Foundation Report and the progress as the Trust moves towards eliminating institutional racism . Lead on some of the areas of development by agreement with your line manager and other colleagues. Bay 20 Support the BAY 20 community operator to ensure that BAY 20 is an inclusive and accessible space for the whole community and manage their service level agreement and associated budget. Deliver the secretarial function to the Bay20 community steering group. Grants & Community Investments Support the grants and impact manager in engagement with applicants of Westway Trust s grants programmes, nurturing positive relationships with successful and unsuccessful applicants. General Duties Support the development of new, refurbished, and existing spaces with innovative community development projects and events. These may include Public Policy Round Tables; new programmes; community led events, consultations and meetings. You are a key outward facing member of the Trust, expected to demonstrate the Trusts Values and to work positively in accordance with the Trust s Equal Opportunities, Safeguarding, Health, and Safety Policies. In time you may be required to line manage at least one member of staff. Carry out any other duties as may be reasonably required Knowledge, Skills and Experience: Experience of designing and delivering high quality, proactive and impactful community engagement activities, with a track record of creating innovative solutions to engage with people, particularly seldom heard community groups Clear evidence of sound judgement and of an ability to evaluate options to make appropriate recommendations Excellent IT skills, ability to gather information and report meaningful outputs Excellent written and verbal communication skills, ideally with experience of writing Board/Committee papers with the ability to present persuasive arguments to senior stakeholders in a formal setting At least one year experience of line management. Experience in prioritising competing demands and workloads Team working and influencing skills with an eye for detail Understanding of the needs of diverse communities and commitment to equality of opportunity The application deadline is Monday 20 October 2025 when applications will be reviewed and shortlisted for interview. However, we reserve the right to close the application early. An early application is strongly recommended.

MMP Consultancy is currently sourcing for Voids Surveyor for an initial interim contract with a Public-Sector organisation in Northwest London. Working within social housing to manage Voids duties including Minor and Major works. Holding high standards of quality, time and value for money. Title: Voids Surveyor Salary: 350 per day - Inside IR35 Location: Northwest London Contract: Rolling Contract Duties: Delivery of Voids service, being able to pre inspect properties and create specification of works which is fit for purpose for tenants. Ensure contractor engagement and management in the delivery of works provided. Post inspection of works complete to guarantee a good quality of service. Deliver fit-for-purpose, safe and good quality properties to tenants on behalf of the social housing entity. Prioritise tenants with value for money and efficiency delivery of works. Provide defect-free period of at least 6 months after works. Manage the auditable and compliance information required, ensuring the system is completely updated and all invoices are paid when appropriate. Work with partners to set, coordinate, track and ensure completion of voids with other services to get things done for the customer which meet or exceed customers' expectations. Dealing with unacceptable contractor performance ensuring all issues are remedied. Maintain up to date records and provide monthly statistical and qualitative information to the Voids and Maintenance Manager in respect of service performance indicators and progress against targets and budgets. Attending contractors' monitoring meetings as required to give performance feedback. Ensure records are kept up to date and information circulated to all relevant stakeholders including contractors, Lettings, Property Services, Housing Needs, Neighbourhood Services, Rent Accounting, Adaptations and Regeneration teams. Desirable Qualifications HNC, HND, BTEC HND or higher, in a building discipline, or over 5 years hands on experience of related repairs surveying/ construction from a trade background. Relative experience of building maintenance in a local authority or other registered social landlord. Experience of working to strict deadlines within a busy multi agency setting Experience in the management and administration of domestic building repairs Demonstrable experience of controlling costs expenditure of maintenance works

Your new company We are now recruiting for an experienced Housing Manager to join the team at a well-known housing association, covering the Glasgow area. This is aTemporary position, for a minimum term of 3 months. We are offering a competitive daily rate of £221 per day, and this is a full-time position, working 35 hours a week. Your new role As Housing Manager, you will be responsible for overseeing the day-to-day management of our housing stock, ensuring tenants receive outstanding service and support. You'll lead a team of housing officers, manage tenancy issues, and work collaboratively with internal departments and external partners to maintain high standards of housing provision. Lead and support a team of housing officers to deliver responsive and tenant-focused services. Manage tenancy agreements, allocations, rent arrears, and anti-social behaviour cases. Ensure compliance with housing legislation, regulatory standards, and internal policies. Develop and maintain strong relationships with tenants, community groups, and stakeholders. Monitor performance indicators and contribute to service improvement initiatives. Support the delivery of community engagement and tenant participation programmes. What you'll need to succeed Experienced in housing management, ideally within a social housing or local authority setting. Knowledgeable about housing legislation, tenancy law, and regulatory frameworks. A confident leader with excellent communication and problem-solving skills. Passionate about delivering high-quality services and making a positive impact in communities. Proficient in using housing management systems and Microsoft Office. What you'll get in return £221 per day (PAYE) On-site parking Contract 17th November - 27th February What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Independent Living Scheme Manager Older Persons Bottesford £17,124 - £20,065 per annum (£28,540 - £33,443 FTE) 21 hours per week Are you passionate about supporting older people to live independently and with dignity? Our client is looking for a compassionate and proactive Scheme Manager to join their friendly Independent Living for Older Persons (ILOPS) team They offer a warm and welcoming supported housing scheme with long-term accommodation in 22 self-contained flats. They empower residents to live independently while fostering a strong sense of community through regular tenant meetings and activities. What You ll Be Doing As Scheme Manager, you ll: Provide housing management and tenancy support to older residents. Coordinate with families, carers, and external agencies to meet tenant needs. Report repairs and conduct regular health and safety checks. Manage voids and lettings, including viewings and assessments. Promote tenant engagement and community involvement. Maintain secure access and communal areas. Support residents with aids, adaptations, and access to services. What They re Looking For You ll bring: Knowledge of social housing and issues affecting older people. Experience supporting vulnerable individuals. Understanding of health and safety and safeguarding. Effective communication and coordination skills. Additional Info The 21 hours per week will be covered over a minimum of 3 days per week; there is flexibility around which days of the week but working days must be between Monday and Friday. Our client's Head Office is based in Clifton, and you will be required to attend training there on occasion.

We're looking for a proactive and customer-focused Property Services Officer with solid experience in property maintenance and management to join our supportive housing team. You'll work closely with partners to deliver efficient property and asset management services, resolving issues, managing priorities, and ensuring high-quality, timely, and cost-effective outcomes. Success in this role requires strong people skills, a flexible mindset, and a commitment to delivering exceptional service to our residents. This is an 18-month fixed-term contract. About the Department The Church of England Pensions Board provide retirement housing and pensions, set by the Church of England, for those who have served or worked for the Church. Our Property Team manage repairs and major works to occupied rental and shared ownership properties located throughout England and Wales (around 1,300 homes in total), along with repairs, grounds maintenance and similar services to a small number of communal areas owned by the Board. What you'll be doing As part of the team, you will manage a specific region and oversee ad hoc daily repairs and major works and any specific projects assigned to you by the Property Services Manager. Budget & Portfolio Management: Oversee a £1M property services budget for repairs and major works across a regional portfolio of 240 properties. Contractor & Partner Coordination : Work with maintenance partners and third-party providers to ensure high-quality, cost-effective service delivery. Major Works Oversight : Collaborate with internal teams to assess property needs, manage resident communications, and issue work orders. Procurement & Quotations : Source quotes for various property works including landscaping, renewals, and structural repairs. Regulatory Compliance : Handle insurance claims, planning applications, building control, and statutory notices with internal and external professionals. Resident Engagement : Conduct satisfaction surveys and manage complaints to ensure service quality and fairness. Health & Safety & Safeguarding : Ensure resident safety during works, working closely with housing teams. Contractor Meetings : Organise and document meetings with contractors and consultants, ensuring follow-up on action plans. Transition Management : Support the shift from reactive to planned maintenance while maintaining service continuity. Data & Systems Management : Maintain accurate records, update housing systems, and ensure compliance documentation is complete. Financial Processing : Manage payments, invoices, and accounting processes in collaboration with Finance. About You To be successful in this role, you will need: Substantial experience of working within a Housing and/or Property Services environment Experience in Asset Management Knowledge of building construction and preventative maintenance Experience in delivering a customer-focused service Experience of providing support to residents/tenants Genuine skills in engagement and communication, including negotiation and persuasion. IT Literate with previous experience of using Microsoft Office and SAP Real Estate, Plant Maintenance and Finance platforms Good communication, negotiation and liaison skills Attention to detail, ability to follow defined processes and procedures, and good record keeping. For a full person specification, please see the attached job description. What we offer Your Salary A salary of £40,572 per annum, plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of your salary. Your Benefits 25 days annual leave (increasing to 30 days within 5 years) plus eight bank holidays and three additional days (pro-rated if working part-time). We welcome all flexible working arrangement requests. This is looked at in a case-by-case scenario, and if this fits within the department's needs. We try to be as flexible as we can in your work pattern to support you with other commitments, and to give a good work-life balance. We offer many services and initiatives under our Family Friendly Programme, some of these include enhanced Maternity Leave initiative, Adoption Leave, Paternity Leave, & Shared Parental Leave. Structured induction programme and access to a range of development opportunities including apprenticeships. Automatic enrolment and access to Medicash (one of the UK's leading health cash plan providers), providing you with many services including reimbursements of routine dental treatment, optical, specialist consultations, and therapy treatments. Unlimited access to virtual GP & Private prescription service and health & Stress related helplines. Access to Occupational Health, and an Employee Assistance Programme Access to the Department of Education Restaurant and Westminster Abbey with a plus-one guest. Apply for eligibility for an Eyecare voucher. Opportunity to join the Civil Service Sports & Social Club, and get involved in a range of staff networks, groups and societies. Please note: You must have the right to work in the UK to be considered for the role.