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change enablement lead
Parity Network
Change & Release Manager
Parity Network
Change & Release Manager 475 day rate (Inside IR35), Hybrid working Parity is delighted to partner with our client, a public sector organisation, who are looking to recruit an experienced Change & Release Manager to join a high-profile government services environment. This role is responsible for leading change enablement activities, ensuring effective release coordination, managing service delivery risks, and driving continual service improvement across a complex IT estate. You will act as the process owner for Change Enablement, working closely with customers, technical teams, service managers, and senior stakeholders to ensure successful delivery of services while maintaining compliance with industry and government standards. Key Responsibilities Manage customer expectations and communicate service risks, dependencies, and impacts. Plan, coordinate, and oversee releases and associated interdependencies. Identify, assess, and mitigate risks that could affect service delivery. Build strong relationships with internal and external stakeholders, providing expert guidance on change and release management. Lead resource planning, capacity forecasting, prioritisation, recruitment, training, coaching, and performance management activities. Manage and motivate a small team, ensuring effective development, performance, and adherence to HR policies. Produce management information, service reports, and improvement plans for senior stakeholders. Drive continual service improvement through process reviews, maturity assessments, and operational enhancements. Support audits and ensure compliance with ISO9001, ISO20000, and ISO27001 standards. Maintain process ownership, governance, training, and process advocacy across the organisation. Manage the performance and effectiveness of the Change Enablement team. Participate in an on-call rota for up to seven days per calendar month when required. Essential Skills & Experience ITIL Foundation certification. Strong understanding of IT Service Management and Change & Release Management processes. Experience managing releases, risks, dependencies, and stakeholder expectations in complex IT environments. Demonstrable leadership experience managing teams and driving performance. Strong analytical and problem-solving skills with the ability to interpret and present data effectively. Excellent communication and stakeholder management skills. Knowledge of Service Management tooling and operational processes. Proven track record of delivering results and meeting performance targets. Experience working within government or highly regulated environments. Desirable Skills & Qualifications ITIL Managing Professional / Intermediate certifications. ITIL Specialist - Create, Deliver & Support Certification. ITIL Practice Manager - Plan, Implement & Control Certification. Agile Foundation Certification (BCS Agile Foundation or equivalent). Working knowledge of ISO9001, ISO20000, and ISO27001 frameworks. Experience with ServiceNow. Knowledge of UK Government Digital, Data and Technology (DDaT) Change & Release Manager framework. Qualification in Computer Science, STEM, Networking, Digital Communications, or equivalent experience. Security Requirements Candidates must: Be eligible to obtain UK Government SC Clearance (or already hold SC clearance) This is an excellent opportunity for an experienced Change & Release professional to lead critical service delivery processes within a secure and mission-critical government environment. Parity - Better Decisions: Better People Parity Group plc acts in the capacity of an Employment Agency when providing contract recruitment services. We welcome applications from all sections of society and applicants will be considered on the basis of their suitability for the position At Parity, we are committed to protecting your privacy, we will process and hold your CV and use the information you have provided lawfully and in accordance with our Terms and Conditions and our Privacy Policy which can be found at (url removed)
Jul 11, 2026
Contractor
Change & Release Manager 475 day rate (Inside IR35), Hybrid working Parity is delighted to partner with our client, a public sector organisation, who are looking to recruit an experienced Change & Release Manager to join a high-profile government services environment. This role is responsible for leading change enablement activities, ensuring effective release coordination, managing service delivery risks, and driving continual service improvement across a complex IT estate. You will act as the process owner for Change Enablement, working closely with customers, technical teams, service managers, and senior stakeholders to ensure successful delivery of services while maintaining compliance with industry and government standards. Key Responsibilities Manage customer expectations and communicate service risks, dependencies, and impacts. Plan, coordinate, and oversee releases and associated interdependencies. Identify, assess, and mitigate risks that could affect service delivery. Build strong relationships with internal and external stakeholders, providing expert guidance on change and release management. Lead resource planning, capacity forecasting, prioritisation, recruitment, training, coaching, and performance management activities. Manage and motivate a small team, ensuring effective development, performance, and adherence to HR policies. Produce management information, service reports, and improvement plans for senior stakeholders. Drive continual service improvement through process reviews, maturity assessments, and operational enhancements. Support audits and ensure compliance with ISO9001, ISO20000, and ISO27001 standards. Maintain process ownership, governance, training, and process advocacy across the organisation. Manage the performance and effectiveness of the Change Enablement team. Participate in an on-call rota for up to seven days per calendar month when required. Essential Skills & Experience ITIL Foundation certification. Strong understanding of IT Service Management and Change & Release Management processes. Experience managing releases, risks, dependencies, and stakeholder expectations in complex IT environments. Demonstrable leadership experience managing teams and driving performance. Strong analytical and problem-solving skills with the ability to interpret and present data effectively. Excellent communication and stakeholder management skills. Knowledge of Service Management tooling and operational processes. Proven track record of delivering results and meeting performance targets. Experience working within government or highly regulated environments. Desirable Skills & Qualifications ITIL Managing Professional / Intermediate certifications. ITIL Specialist - Create, Deliver & Support Certification. ITIL Practice Manager - Plan, Implement & Control Certification. Agile Foundation Certification (BCS Agile Foundation or equivalent). Working knowledge of ISO9001, ISO20000, and ISO27001 frameworks. Experience with ServiceNow. Knowledge of UK Government Digital, Data and Technology (DDaT) Change & Release Manager framework. Qualification in Computer Science, STEM, Networking, Digital Communications, or equivalent experience. Security Requirements Candidates must: Be eligible to obtain UK Government SC Clearance (or already hold SC clearance) This is an excellent opportunity for an experienced Change & Release professional to lead critical service delivery processes within a secure and mission-critical government environment. Parity - Better Decisions: Better People Parity Group plc acts in the capacity of an Employment Agency when providing contract recruitment services. We welcome applications from all sections of society and applicants will be considered on the basis of their suitability for the position At Parity, we are committed to protecting your privacy, we will process and hold your CV and use the information you have provided lawfully and in accordance with our Terms and Conditions and our Privacy Policy which can be found at (url removed)
Modernisation Delivery Lead
ICAEW
Modernisation Delivery Lead London Hybrid Permanent Full time - 35 hours £65,000 - £75,000 Join the ICAEW At ICAEW, you'll be part of an organisation that's shaping the future of business, finance and the accountancy profession on a global scale. Our bold 2030 Strategy puts members, innovation, sustainability and trust at the heart of everything we do-creating an exciting, forward-looking environment where your work has real impact. We invest in our people through our benefits package, continuous development and a supportive, inclusive culture that empowers you to grow and thrive. If you're looking for a role with purpose, influence and opportunity, ICAEW is a place where your future can truly take shape. Role Profile To lead the successful delivery of infrastructure modernisation initiatives across ICAEW's technology estate. This includes planning and executing critical changes such as cloud migration, legacy system decommissioning, platform upgrades, and core infrastructure enhancements. The role ensures modernisation projects are delivered on time, to scope and budget, with appropriate governance, risk mitigation, and business engagement. As a servant leader for infrastructure-focused squads, the Delivery Lead removes blockers, aligns stakeholders, and ensures outcomes support ICAEW's long-term technology strategy Responsibilities include: Plan, coordinate, and lead delivery of infrastructure and platform modernisation programmes, including cloud enablement, server upgrades, network modernisation, backup and disaster recovery improvements, and decommissioning of legacy systems. Identify and track delivery risks (e.g. downtime, system dependencies, support gaps) and proactively mitigate them through coordination with technical leads and suppliers. Work within ICAEW's delivery governance framework to ensure change readiness, compliance, and benefit tracking. Where feasible, apply Agile or hybrid delivery methods (e.g. Kanban, iterative releases) to manage infrastructure delivery flow. Collaborate with Architecture to ensure alignment with the future-state infrastructure strategy and technical standards. Candidate Profile Requirements include: Proven experience in delivering complex infrastructure, cloud, or platform transformation projects. Strong track record managing technical delivery within data centres, cloud platforms (e.g. Azure), and enterprise-scale IT estates. Experience managing cross-functional teams and working with third-party suppliers or MSPs on infrastructure delivery. Governance and controls - Familiar with ITIL, CAB, and production readiness requirements in enterprise environments. PRINCE2, PMP, or Agile delivery certifications (e.g. Scrum Master, SAFe) are strongly preferred. For the full role profile please click the document attached. Why work for us? We want you to enjoy your work and flourish in your role.Our working environment is friendly and supportive, and we encourage everyone to understand personal differences and treat each other with respect. We are a diverse organisation, employing skilled and motivated people from all backgrounds and helping them to reach their full potential, through training and development. Sustainability is important to us, and we work hard to reduce our carbon footprint, whether that's in our buildings through lighting and heating, or encouraging staff to recycle and reduce paper consumption. Our employee benefits include: A substantial suite of training and development Flexible working arrangements A generous benefits package which includes gym discounts, pension plan, season ticket travel loans and health and dental plansWe are a disability confident employer. We reserve the right to close this vacancy earlier than the advertised closing date should we receive enough suitable applications. We therefore encourage interested candidates to apply as soon as possible to avoid disappointment.
Jul 11, 2026
Full time
Modernisation Delivery Lead London Hybrid Permanent Full time - 35 hours £65,000 - £75,000 Join the ICAEW At ICAEW, you'll be part of an organisation that's shaping the future of business, finance and the accountancy profession on a global scale. Our bold 2030 Strategy puts members, innovation, sustainability and trust at the heart of everything we do-creating an exciting, forward-looking environment where your work has real impact. We invest in our people through our benefits package, continuous development and a supportive, inclusive culture that empowers you to grow and thrive. If you're looking for a role with purpose, influence and opportunity, ICAEW is a place where your future can truly take shape. Role Profile To lead the successful delivery of infrastructure modernisation initiatives across ICAEW's technology estate. This includes planning and executing critical changes such as cloud migration, legacy system decommissioning, platform upgrades, and core infrastructure enhancements. The role ensures modernisation projects are delivered on time, to scope and budget, with appropriate governance, risk mitigation, and business engagement. As a servant leader for infrastructure-focused squads, the Delivery Lead removes blockers, aligns stakeholders, and ensures outcomes support ICAEW's long-term technology strategy Responsibilities include: Plan, coordinate, and lead delivery of infrastructure and platform modernisation programmes, including cloud enablement, server upgrades, network modernisation, backup and disaster recovery improvements, and decommissioning of legacy systems. Identify and track delivery risks (e.g. downtime, system dependencies, support gaps) and proactively mitigate them through coordination with technical leads and suppliers. Work within ICAEW's delivery governance framework to ensure change readiness, compliance, and benefit tracking. Where feasible, apply Agile or hybrid delivery methods (e.g. Kanban, iterative releases) to manage infrastructure delivery flow. Collaborate with Architecture to ensure alignment with the future-state infrastructure strategy and technical standards. Candidate Profile Requirements include: Proven experience in delivering complex infrastructure, cloud, or platform transformation projects. Strong track record managing technical delivery within data centres, cloud platforms (e.g. Azure), and enterprise-scale IT estates. Experience managing cross-functional teams and working with third-party suppliers or MSPs on infrastructure delivery. Governance and controls - Familiar with ITIL, CAB, and production readiness requirements in enterprise environments. PRINCE2, PMP, or Agile delivery certifications (e.g. Scrum Master, SAFe) are strongly preferred. For the full role profile please click the document attached. Why work for us? We want you to enjoy your work and flourish in your role.Our working environment is friendly and supportive, and we encourage everyone to understand personal differences and treat each other with respect. We are a diverse organisation, employing skilled and motivated people from all backgrounds and helping them to reach their full potential, through training and development. Sustainability is important to us, and we work hard to reduce our carbon footprint, whether that's in our buildings through lighting and heating, or encouraging staff to recycle and reduce paper consumption. Our employee benefits include: A substantial suite of training and development Flexible working arrangements A generous benefits package which includes gym discounts, pension plan, season ticket travel loans and health and dental plansWe are a disability confident employer. We reserve the right to close this vacancy earlier than the advertised closing date should we receive enough suitable applications. We therefore encourage interested candidates to apply as soon as possible to avoid disappointment.
Product Manager (Legal Tech)
Be-Resourcing
A leading international law firm is seeking a Product Manager to join its growing Legal Tech team in London, operating on a hybrid basis with a 50/50 split between home and office working. Offering a salary of circa £70K - £85K plus bonus and a comprehensive benefits package, this role is ideal for someone who is passionate about legal innovation and technology adoption. The successful candidate will take ownership of legal technology platforms, developing adoption strategies, managing stakeholder relationships, and ensuring tools are effectively embedded into day-to-day workflows. Working closely with the Real Estate practice group, you will identify opportunities to enhance matter delivery through technology, deliver training and enablement activities, and act as a trusted advisor on legal innovation. The role also includes supporting client-facing initiatives, participating in pitches and proposals, and collaborating with suppliers and internal teams to maximise the value of the firm's technology investments. Candidates should have at least five years' experience in legal technology, innovation, or change management within a legal or professional services environment. Strong stakeholder management skills, experience scoping projects, and the ability to communicate complex solutions to a wide range of audiences are essential. Experience within Real Estate is advantageous but not required. In return, you'll join a forward-thinking firm that is investing heavily in legal technology and innovation, with excellent opportunities for professional growth and development.
Jul 10, 2026
Full time
A leading international law firm is seeking a Product Manager to join its growing Legal Tech team in London, operating on a hybrid basis with a 50/50 split between home and office working. Offering a salary of circa £70K - £85K plus bonus and a comprehensive benefits package, this role is ideal for someone who is passionate about legal innovation and technology adoption. The successful candidate will take ownership of legal technology platforms, developing adoption strategies, managing stakeholder relationships, and ensuring tools are effectively embedded into day-to-day workflows. Working closely with the Real Estate practice group, you will identify opportunities to enhance matter delivery through technology, deliver training and enablement activities, and act as a trusted advisor on legal innovation. The role also includes supporting client-facing initiatives, participating in pitches and proposals, and collaborating with suppliers and internal teams to maximise the value of the firm's technology investments. Candidates should have at least five years' experience in legal technology, innovation, or change management within a legal or professional services environment. Strong stakeholder management skills, experience scoping projects, and the ability to communicate complex solutions to a wide range of audiences are essential. Experience within Real Estate is advantageous but not required. In return, you'll join a forward-thinking firm that is investing heavily in legal technology and innovation, with excellent opportunities for professional growth and development.
itecopeople
Change Enablement Partner
itecopeople
Change Enablement Partner Remote First Occasional travel to London or Yorkshire 50,000 + Benefits Are you passionate about helping people embrace change rather than simply delivering projects? We're looking for a Change Enablement Partner to join a growing transformation function within a large, highly regulated organisation. This is an opportunity to play a key role in ensuring major business and technology change is successfully adopted by colleagues across the organisation. Rather than focusing solely on project delivery, you'll work alongside programme teams to make sure new systems, processes and ways of working are understood, embraced and embedded. You'll be responsible for: Delivering change management activities across a varied portfolio of business transformation programmes. Leading change impact assessments, stakeholder analysis and business readiness activities. Supporting leaders to become effective sponsors of change. Creating adoption plans, readiness assessments and change communications. Working closely with Programme Managers, Business Analysts and operational teams to ensure successful implementation. Monitoring adoption following go-live and identifying where additional support is needed. Helping build a positive culture where change is well managed and sustainable. We're looking for someone who has: Experience delivering business change or organisational change across complex programmes. Strong stakeholder engagement skills, with the ability to influence at all levels. Experience of impact assessments, change readiness, adoption planning and stakeholder mapping. Excellent workshop facilitation and communication skills. The confidence to challenge constructively and build trusted relationships. The ability to manage multiple priorities within a fast-paced change portfolio. We'd particularly like to hear from people who have worked within: Ideally Social Housing or Care or Care Technology NHS or Local Government or Higher Education Change Management qualifications (Prosci, APMG or similar) are welcomed but are not essential. What's on offer? 50,000 salary Remote-first working Occasional travel to London or Yorkshire offices A collaborative and supportive change function The opportunity to make a genuine difference across large-scale transformation programmes Excellent benefits package and long-term career development If you're someone who enjoys working with people, influencing positive change and helping organisations successfully embed transformation, we'd love to hear from you. To progress matters send your CV to Laura Ramm at (url removed) Services Advertised are those of an Employment Agency.
Jul 09, 2026
Full time
Change Enablement Partner Remote First Occasional travel to London or Yorkshire 50,000 + Benefits Are you passionate about helping people embrace change rather than simply delivering projects? We're looking for a Change Enablement Partner to join a growing transformation function within a large, highly regulated organisation. This is an opportunity to play a key role in ensuring major business and technology change is successfully adopted by colleagues across the organisation. Rather than focusing solely on project delivery, you'll work alongside programme teams to make sure new systems, processes and ways of working are understood, embraced and embedded. You'll be responsible for: Delivering change management activities across a varied portfolio of business transformation programmes. Leading change impact assessments, stakeholder analysis and business readiness activities. Supporting leaders to become effective sponsors of change. Creating adoption plans, readiness assessments and change communications. Working closely with Programme Managers, Business Analysts and operational teams to ensure successful implementation. Monitoring adoption following go-live and identifying where additional support is needed. Helping build a positive culture where change is well managed and sustainable. We're looking for someone who has: Experience delivering business change or organisational change across complex programmes. Strong stakeholder engagement skills, with the ability to influence at all levels. Experience of impact assessments, change readiness, adoption planning and stakeholder mapping. Excellent workshop facilitation and communication skills. The confidence to challenge constructively and build trusted relationships. The ability to manage multiple priorities within a fast-paced change portfolio. We'd particularly like to hear from people who have worked within: Ideally Social Housing or Care or Care Technology NHS or Local Government or Higher Education Change Management qualifications (Prosci, APMG or similar) are welcomed but are not essential. What's on offer? 50,000 salary Remote-first working Occasional travel to London or Yorkshire offices A collaborative and supportive change function The opportunity to make a genuine difference across large-scale transformation programmes Excellent benefits package and long-term career development If you're someone who enjoys working with people, influencing positive change and helping organisations successfully embed transformation, we'd love to hear from you. To progress matters send your CV to Laura Ramm at (url removed) Services Advertised are those of an Employment Agency.
Asset Appointments
HR Business Partner HRBP - Manufacturing
Asset Appointments Gateshead, Tyne And Wear
HUMAN RESOURCES BUSINESS PARTNER - HRBP COMPANY DESCRIPTION, PROFILE AND SCOPE OF ROLE: This is a fantastic opportunity for a progressive HR professional to join an established, global leader in specialist engineering. Operating on behalf of our client, we are seeking a strategic yet hands-on Human Resources Business Partner (HRBP) to build and elevate the HR function across two rapidly evolving group companies. Based at an established engineering facility in Gateshead, this is a newly created, autonomous position reporting directly to the General Manager (EMEA). You will act as the local people expert for the Gateshead site ( 100 employees) while fully supporting a newly acquired, specialist engineering business located in Rugby ( 30 employees). This role sits on the local leadership team, actively influencing business growth and organisational change, while collaborating with a wider global matrix corporate structure. It offers a culture defined by trust, accountability, and true operational independence. NB: It s anticipated the successful candidate would visit the Rugby site around 2 days a week, twice a month. A company vehicle will be provided when required for this purpose and/or other expensed travel as necessary. Likewise any overnight accommodation and related expenses will be covered by the company. KEY DUTIES & RESPONSIBILITIES: Partner closely with senior leaders and the General Manager to provide commercial HR insights that advance organisational capability, workforce effectiveness, and strategic business growth. Develop and drive a robust talent acquisition and retention strategy; implement workforce planning and succession-planning methodologies to build a sustainable internal talent pipeline. Advise, coach, and support department heads and managers on leadership behaviours, competencies, performance enablement, and reducing "time to competence" for their teams. Lead and manage structural change initiatives including potential reorganisations, restructures, or integration programmes ensuring smooth transitions while maintaining employee morale. Manage complex employee relations issues autonomously, conducting disciplinary and grievance hearings up to and including dismissals in strict accordance with UK legislation and company policy. Create and deliver targeted internal HR training sessions for staff and management, fostering a culture of high performance and continuous learning. Maintain master data for key HR metrics and people analytics. Formulate comprehensive management reports and data trends for presentation at monthly/quarterly management meetings and local Board meetings. Oversee the end-to-end employee lifecycle from contract variations, reference verification, and Right to Work (RTW) compliance, through to exit interviews and trend tracking. Ensure payroll-related data is cleanly processed on schedule. Utilise employee feedback workshops and branding initiatives to champion a positive workplace culture focused on diversity, inclusion, belonging, and employee wellbeing. QUALIFICATIONS, EXPERIENCE, SKILLS AND ATTRIBUTES: ESSENTIAL Fully CIPD Qualified (or equivalent HR-focused degree / professional attainment). Established background as an HR Business Partner or a Senior HR Advisor ready for a strategic step-up, ideally within a fast-paced specialist engineering, manufacturing, or industrial environment. Comprehensive, up-to-date knowledge of UK employment law and regulatory best practices. Exceptional interpersonal and communication skills with proven resilience and the confidence to navigate demanding stakeholder groups and resolve complex ER cases independently. Strong logical thinking skills with the ability to translate people metrics into commercial business outcomes for leadership and Board review. Logistics: Full UK Driving Licence and the right to work in the UK. Mobility: Absolute willingness and ability to undertake regular on-site travel to the secondary business unit in the Midlands (Rugby area). DESIRABLE Direct experience supporting or managing HR integration following a business acquisition or organisational merger. Experience operating within a large, global matrix organisation with remote reporting lines. Track record of utilising digital workflows, modern HRIS, or smart tools to eliminate administrative bottlenecks and streamline reporting. Details of Package: £45,000 to £55,000 (Depending on Experience) + Competitive Benefits
Jul 08, 2026
Full time
HUMAN RESOURCES BUSINESS PARTNER - HRBP COMPANY DESCRIPTION, PROFILE AND SCOPE OF ROLE: This is a fantastic opportunity for a progressive HR professional to join an established, global leader in specialist engineering. Operating on behalf of our client, we are seeking a strategic yet hands-on Human Resources Business Partner (HRBP) to build and elevate the HR function across two rapidly evolving group companies. Based at an established engineering facility in Gateshead, this is a newly created, autonomous position reporting directly to the General Manager (EMEA). You will act as the local people expert for the Gateshead site ( 100 employees) while fully supporting a newly acquired, specialist engineering business located in Rugby ( 30 employees). This role sits on the local leadership team, actively influencing business growth and organisational change, while collaborating with a wider global matrix corporate structure. It offers a culture defined by trust, accountability, and true operational independence. NB: It s anticipated the successful candidate would visit the Rugby site around 2 days a week, twice a month. A company vehicle will be provided when required for this purpose and/or other expensed travel as necessary. Likewise any overnight accommodation and related expenses will be covered by the company. KEY DUTIES & RESPONSIBILITIES: Partner closely with senior leaders and the General Manager to provide commercial HR insights that advance organisational capability, workforce effectiveness, and strategic business growth. Develop and drive a robust talent acquisition and retention strategy; implement workforce planning and succession-planning methodologies to build a sustainable internal talent pipeline. Advise, coach, and support department heads and managers on leadership behaviours, competencies, performance enablement, and reducing "time to competence" for their teams. Lead and manage structural change initiatives including potential reorganisations, restructures, or integration programmes ensuring smooth transitions while maintaining employee morale. Manage complex employee relations issues autonomously, conducting disciplinary and grievance hearings up to and including dismissals in strict accordance with UK legislation and company policy. Create and deliver targeted internal HR training sessions for staff and management, fostering a culture of high performance and continuous learning. Maintain master data for key HR metrics and people analytics. Formulate comprehensive management reports and data trends for presentation at monthly/quarterly management meetings and local Board meetings. Oversee the end-to-end employee lifecycle from contract variations, reference verification, and Right to Work (RTW) compliance, through to exit interviews and trend tracking. Ensure payroll-related data is cleanly processed on schedule. Utilise employee feedback workshops and branding initiatives to champion a positive workplace culture focused on diversity, inclusion, belonging, and employee wellbeing. QUALIFICATIONS, EXPERIENCE, SKILLS AND ATTRIBUTES: ESSENTIAL Fully CIPD Qualified (or equivalent HR-focused degree / professional attainment). Established background as an HR Business Partner or a Senior HR Advisor ready for a strategic step-up, ideally within a fast-paced specialist engineering, manufacturing, or industrial environment. Comprehensive, up-to-date knowledge of UK employment law and regulatory best practices. Exceptional interpersonal and communication skills with proven resilience and the confidence to navigate demanding stakeholder groups and resolve complex ER cases independently. Strong logical thinking skills with the ability to translate people metrics into commercial business outcomes for leadership and Board review. Logistics: Full UK Driving Licence and the right to work in the UK. Mobility: Absolute willingness and ability to undertake regular on-site travel to the secondary business unit in the Midlands (Rugby area). DESIRABLE Direct experience supporting or managing HR integration following a business acquisition or organisational merger. Experience operating within a large, global matrix organisation with remote reporting lines. Track record of utilising digital workflows, modern HRIS, or smart tools to eliminate administrative bottlenecks and streamline reporting. Details of Package: £45,000 to £55,000 (Depending on Experience) + Competitive Benefits
Bowers Partnership
Change Management Analyst - CRM / Investment Banking
Bowers Partnership
Change Management Analyst - CRM / Investment Banking I m looking for a Change Management Analyst for a 12-month contract (Inside IR35) with a leading global advisory/investment banking firm. The role will support a major CRM and business adoption programme across London-based banking users. This is a highly user-facing role, so the client needs a polished, confident change professional who can work directly with bankers and understand how they operate day to day. This is not a back-office change role. You will be supporting front-office users across relationship management, pipeline management, deal activity, and adoption of a new CRM platform. Key responsibilities: Support user adoption and business change activity for a CRM transformation programme Work directly with Investment Banking users to understand issues, feedback, and resistance points Support communications, training, floor-walking, and one-to-one user engagement Prepare user guides, briefing materials, FAQs, and stakeholder updates Track adoption, feedback, and engagement across the user group Work with business, technology, and CRM stakeholders to support a smooth rollout Use a structured change management approach or framework to support delivery Experience required: Change Management Analyst, Business Change Analyst, CRM Change Analyst, or similar background Experience supporting CRM, sales enablement, pipeline management, deal management, or similar business-facing systems Strong understanding of Investment Banking, Corporate Finance, M&A, Private Equity, or Private Markets environments Confident working directly with demanding front-office stakeholders Excellent written and verbal communication skills Highly polished, articulate, and credible in person Experience using a change framework such as ADKAR, Prosci, Kotter, Lewin, or similar DealCloud CRM platform experience Contract details: 12-month contract London hybrid working - 3-4 days per week in the office Inside IR35 Day rate dependent on experience This would suit someone who has supported CRM or platform adoption in a deal-led environment and is comfortable working closely with bankers, investment professionals, or private markets teams.
Jul 08, 2026
Contractor
Change Management Analyst - CRM / Investment Banking I m looking for a Change Management Analyst for a 12-month contract (Inside IR35) with a leading global advisory/investment banking firm. The role will support a major CRM and business adoption programme across London-based banking users. This is a highly user-facing role, so the client needs a polished, confident change professional who can work directly with bankers and understand how they operate day to day. This is not a back-office change role. You will be supporting front-office users across relationship management, pipeline management, deal activity, and adoption of a new CRM platform. Key responsibilities: Support user adoption and business change activity for a CRM transformation programme Work directly with Investment Banking users to understand issues, feedback, and resistance points Support communications, training, floor-walking, and one-to-one user engagement Prepare user guides, briefing materials, FAQs, and stakeholder updates Track adoption, feedback, and engagement across the user group Work with business, technology, and CRM stakeholders to support a smooth rollout Use a structured change management approach or framework to support delivery Experience required: Change Management Analyst, Business Change Analyst, CRM Change Analyst, or similar background Experience supporting CRM, sales enablement, pipeline management, deal management, or similar business-facing systems Strong understanding of Investment Banking, Corporate Finance, M&A, Private Equity, or Private Markets environments Confident working directly with demanding front-office stakeholders Excellent written and verbal communication skills Highly polished, articulate, and credible in person Experience using a change framework such as ADKAR, Prosci, Kotter, Lewin, or similar DealCloud CRM platform experience Contract details: 12-month contract London hybrid working - 3-4 days per week in the office Inside IR35 Day rate dependent on experience This would suit someone who has supported CRM or platform adoption in a deal-led environment and is comfortable working closely with bankers, investment professionals, or private markets teams.
Experis
Project Manager - Strategic Remote Access
Experis
Vacancy job title: Project Manager - Strategic Remote Access Start Date: ASAP Contract: 3 months (possibility of extension) Location: London (Hybrid) Job description: We are seeking a highly skilled and delivery focused Remote Access Project Manager to lead end to end implementation and optimisation of remote access technologies across a complex, multi domain enterprise environment. This role will oversee projects involving Azure Virtual Desktop (AVD), Zscaler, Operational Technology (OT), IoT ecosystems, and remote access enablement within FMCG / retail environments, including large scale supermarket operations. The successful candidate will be responsible for driving the delivery of secure, scalable, and high performing remote access solutions, ensuring alignment with business needs, technology standards, and operational requirements. This role requires exceptional stakeholder management, strong governance discipline, and the ability to coordinate cross functional engineering, security, and operational teams. Key Responsibilities Lead the end to end delivery of remote access programmes, including Azure Virtual Desktop deployments, Zscaler integrations, and secure connectivity solutions across corporate and store environments. Define project scope, milestones, and delivery plans, ensuring alignment with enterprise architecture, security policies, and operational constraints. Coordinate with engineering, security, OT, and network teams to ensure seamless integration of AVD, Zscaler, and IoT/OT connectivity requirements. Oversee readiness assessments for remote access across retail and FMCG environments, including store networks, distribution centres, and operational technology platforms. Manage stakeholder expectations across technology, operations, retail leadership, and third party vendors, ensuring clear communication and timely decision making. Ensure remote access solutions meet performance, security, and compliance requirements, including identity, device posture, and network segmentation. Develop and maintain project documentation, including RAID logs, delivery plans, architecture alignment packs, and governance artefacts. Monitor project risks and dependencies, proactively identifying mitigation strategies and ensuring escalation paths are followed. Support change management and adoption activities, ensuring store colleagues, corporate users, and operational teams are prepared for new remote access capabilities. Collaborate with service management teams to ensure operational readiness, handover documentation, and support models are fully defined. Drive continuous improvement across remote access processes, tooling, and user experience. Essential Skills and Experience Proven experience as a Project Manager delivering complex infrastructure or remote access programmes in large enterprises. Deep expertise in Azure Virtual Desktop, including architecture, deployment, scaling, and operational considerations. Strong knowledge of Zscaler technologies, including ZIA, ZPA, and secure remote access patterns. Experience working with Operational Technology (OT) environments and understanding of the unique security and connectivity challenges they present. Understanding of IoT ecosystems, device onboarding, and secure connectivity patterns. FMCG or retail experience, ideally within supermarket or high volume store environments. Strong stakeholder management skills, with the ability to influence senior leaders, technical teams, and operational stakeholders. Prince2, PMP, or equivalent project management accreditation. Excellent communication skills, with the ability to translate technical concepts for non technical audiences. Demonstrated ability to manage multiple workstreams, dependencies, and cross functional delivery teams. Strong understanding of identity, access, and security principles relevant to remote access and cloud based environments. Desirable Skills Experience delivering remote access solutions across multi domain Active Directory or hybrid identity environments. Familiarity with Entra ID, conditional access, and device compliance frameworks. Knowledge of network segmentation, zero trust principles, and secure access architecture. Experience working with store technology platforms, POS systems, handheld devices, or IoT sensors. Understanding of data governance, compliance, and audit requirements in regulated or retail environments. Exposure to automation, scripting, or API driven configuration for remote access platforms. Experience working with third party managed service providers in large scale technology programmes. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Jul 07, 2026
Contractor
Vacancy job title: Project Manager - Strategic Remote Access Start Date: ASAP Contract: 3 months (possibility of extension) Location: London (Hybrid) Job description: We are seeking a highly skilled and delivery focused Remote Access Project Manager to lead end to end implementation and optimisation of remote access technologies across a complex, multi domain enterprise environment. This role will oversee projects involving Azure Virtual Desktop (AVD), Zscaler, Operational Technology (OT), IoT ecosystems, and remote access enablement within FMCG / retail environments, including large scale supermarket operations. The successful candidate will be responsible for driving the delivery of secure, scalable, and high performing remote access solutions, ensuring alignment with business needs, technology standards, and operational requirements. This role requires exceptional stakeholder management, strong governance discipline, and the ability to coordinate cross functional engineering, security, and operational teams. Key Responsibilities Lead the end to end delivery of remote access programmes, including Azure Virtual Desktop deployments, Zscaler integrations, and secure connectivity solutions across corporate and store environments. Define project scope, milestones, and delivery plans, ensuring alignment with enterprise architecture, security policies, and operational constraints. Coordinate with engineering, security, OT, and network teams to ensure seamless integration of AVD, Zscaler, and IoT/OT connectivity requirements. Oversee readiness assessments for remote access across retail and FMCG environments, including store networks, distribution centres, and operational technology platforms. Manage stakeholder expectations across technology, operations, retail leadership, and third party vendors, ensuring clear communication and timely decision making. Ensure remote access solutions meet performance, security, and compliance requirements, including identity, device posture, and network segmentation. Develop and maintain project documentation, including RAID logs, delivery plans, architecture alignment packs, and governance artefacts. Monitor project risks and dependencies, proactively identifying mitigation strategies and ensuring escalation paths are followed. Support change management and adoption activities, ensuring store colleagues, corporate users, and operational teams are prepared for new remote access capabilities. Collaborate with service management teams to ensure operational readiness, handover documentation, and support models are fully defined. Drive continuous improvement across remote access processes, tooling, and user experience. Essential Skills and Experience Proven experience as a Project Manager delivering complex infrastructure or remote access programmes in large enterprises. Deep expertise in Azure Virtual Desktop, including architecture, deployment, scaling, and operational considerations. Strong knowledge of Zscaler technologies, including ZIA, ZPA, and secure remote access patterns. Experience working with Operational Technology (OT) environments and understanding of the unique security and connectivity challenges they present. Understanding of IoT ecosystems, device onboarding, and secure connectivity patterns. FMCG or retail experience, ideally within supermarket or high volume store environments. Strong stakeholder management skills, with the ability to influence senior leaders, technical teams, and operational stakeholders. Prince2, PMP, or equivalent project management accreditation. Excellent communication skills, with the ability to translate technical concepts for non technical audiences. Demonstrated ability to manage multiple workstreams, dependencies, and cross functional delivery teams. Strong understanding of identity, access, and security principles relevant to remote access and cloud based environments. Desirable Skills Experience delivering remote access solutions across multi domain Active Directory or hybrid identity environments. Familiarity with Entra ID, conditional access, and device compliance frameworks. Knowledge of network segmentation, zero trust principles, and secure access architecture. Experience working with store technology platforms, POS systems, handheld devices, or IoT sensors. Understanding of data governance, compliance, and audit requirements in regulated or retail environments. Exposure to automation, scripting, or API driven configuration for remote access platforms. Experience working with third party managed service providers in large scale technology programmes. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Damia Group LTD
Copilot Trainer
Damia Group LTD
Polish Speaking Microsoft Copilot Trainer - Till end of December 2026 - up to 650 per day - Remote Job Summary The Microsoft Copilot Trainer is responsible for driving the adoption, implementation, optimisation, and governance of Microsoft Copilot across the organisation. This role works closely with business stakeholders, IT teams, and end users to identify opportunities for AI-powered productivity improvements, develop use cases, deliver training, and ensure secure and compliant use of Microsoft Copilot technologies. The successful candidate will possess a strong understanding of Microsoft 365, Microsoft Copilot, Power Platform, and modern workplace technologies, combined with excellent communication and change management skills. Key Responsibilities Copilot Strategy & Adoption Lead the rollout and adoption of Microsoft Copilot across business functions. Identify and prioritise high-value AI use cases that improve productivity and business outcomes. Develop and execute Copilot adoption and engagement plans. Monitor usage metrics and provide recommendations for continuous improvement. Act as the organisation's subject matter expert for Microsoft Copilot. User Enablement & Training Deliver workshops, demonstrations, and training sessions. Create user guides, learning materials, and adoption resources. Provide coaching and support to users on effective prompt engineering techniques. Develop communities of practice and champion networks. Required Skills & Experience Essential Fluent Polish & ideally English Experience with Microsoft 365 administration and collaboration tools. Strong knowledge of Microsoft Copilot for Microsoft 365. Understanding of SharePoint Online, Teams, OneDrive, Outlook, and Microsoft Office applications. Knowledge of AI technologies, generative AI concepts, and prompt engineering. Experience delivering user training and change management initiatives. Strong analytical and problem-solving skills. Excellent communication and stakeholder engagement abilities. Experience gathering business requirements and translating them into technical solutions. Damia Group Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept our Data Protection Policy which can be found on our website. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job. Should the role require the successful candidate to undergo and be eligible for UK Security Vetting. Clearance sponsorship will be provided where required. Due to the nature of the work, candidates should meet the relevant residency requirements. If applicable, Reserved Post nationality restrictions will be confirmed by the client. Damia is committed to inclusive recruitment and welcomes applicants from all backgrounds. Damia Group is acting as an Employment Business in relation to this vacancy and in accordance to Conduct Regulations 2003.
Jul 07, 2026
Contractor
Polish Speaking Microsoft Copilot Trainer - Till end of December 2026 - up to 650 per day - Remote Job Summary The Microsoft Copilot Trainer is responsible for driving the adoption, implementation, optimisation, and governance of Microsoft Copilot across the organisation. This role works closely with business stakeholders, IT teams, and end users to identify opportunities for AI-powered productivity improvements, develop use cases, deliver training, and ensure secure and compliant use of Microsoft Copilot technologies. The successful candidate will possess a strong understanding of Microsoft 365, Microsoft Copilot, Power Platform, and modern workplace technologies, combined with excellent communication and change management skills. Key Responsibilities Copilot Strategy & Adoption Lead the rollout and adoption of Microsoft Copilot across business functions. Identify and prioritise high-value AI use cases that improve productivity and business outcomes. Develop and execute Copilot adoption and engagement plans. Monitor usage metrics and provide recommendations for continuous improvement. Act as the organisation's subject matter expert for Microsoft Copilot. User Enablement & Training Deliver workshops, demonstrations, and training sessions. Create user guides, learning materials, and adoption resources. Provide coaching and support to users on effective prompt engineering techniques. Develop communities of practice and champion networks. Required Skills & Experience Essential Fluent Polish & ideally English Experience with Microsoft 365 administration and collaboration tools. Strong knowledge of Microsoft Copilot for Microsoft 365. Understanding of SharePoint Online, Teams, OneDrive, Outlook, and Microsoft Office applications. Knowledge of AI technologies, generative AI concepts, and prompt engineering. Experience delivering user training and change management initiatives. Strong analytical and problem-solving skills. Excellent communication and stakeholder engagement abilities. Experience gathering business requirements and translating them into technical solutions. Damia Group Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept our Data Protection Policy which can be found on our website. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job. Should the role require the successful candidate to undergo and be eligible for UK Security Vetting. Clearance sponsorship will be provided where required. Due to the nature of the work, candidates should meet the relevant residency requirements. If applicable, Reserved Post nationality restrictions will be confirmed by the client. Damia is committed to inclusive recruitment and welcomes applicants from all backgrounds. Damia Group is acting as an Employment Business in relation to this vacancy and in accordance to Conduct Regulations 2003.
Look Ahead Care Support and Housing
Specialist Behavioural Support Workers
Look Ahead Care Support and Housing
We're looking for a compassionate and resilient Specialist Support Worker to join our Learning Disabilities Service located in Hertfordshire. No personal care or experience required, just the right values. £ 10,756.18 per annum, working 14.5 hours per week. A full UK driving licence is required for this position Our benefits include: Annual leave increasing up to 30 days with length of service A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply) Exclusive discounts and cashback via Reward Gateway and opportunity to buy a Blue Light Card All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. We are looking for a specialist behavioural support worker of skilled, creative and experienced support workers to support one customer in his own home in Letchworth Garden City. Specialist Support Workers within Look Ahead are required to have either an extra dimension of experience or a higher qualification level as determined relevant for the particular post. Specialist Support Workers provide information, social inclusion and vocational opportunities to support people to recover and stay well; exercise choice and control in their care and lives; and participate on an equal footing in the community. Support is also provided to develop a model of re-enablement towards self-advocacy, self-management and empowerment, incorporating the principles and practice of recovery, co-production and peer support. This role must have an excellent value base to support the customer to build their life and develop their skills and passions as an independent person. What you'll do: This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead . Supporting the customer to lead a full and active life and do things they enjoy, sensitively and persistently trying to new things to open new opportunities for the customer. Developing the customer's independent living skills and involving them in aspects of maintaining and developing their home, including cooking, shopping, cleaning, and decorating. Supporting the customer in their sensory routine, trialling and testing new sensory experiences. Supporting the customer to communicate their wants and needs and develop new ways of doing this, communicating with them in a person-centred way. About you: Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement Exudes a warm friendly presence and open behaviour Prefers working as part of a group or team What you'll bring: Essential: NVQ Level 2/3 or equivalent with some or equivalent sector work experience Driving licence and a willingness to drive as part of support duties Experience of engaging vulnerable people with complex needs in meaningful activities. About us: We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Jul 07, 2026
Full time
We're looking for a compassionate and resilient Specialist Support Worker to join our Learning Disabilities Service located in Hertfordshire. No personal care or experience required, just the right values. £ 10,756.18 per annum, working 14.5 hours per week. A full UK driving licence is required for this position Our benefits include: Annual leave increasing up to 30 days with length of service A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply) Exclusive discounts and cashback via Reward Gateway and opportunity to buy a Blue Light Card All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. We are looking for a specialist behavioural support worker of skilled, creative and experienced support workers to support one customer in his own home in Letchworth Garden City. Specialist Support Workers within Look Ahead are required to have either an extra dimension of experience or a higher qualification level as determined relevant for the particular post. Specialist Support Workers provide information, social inclusion and vocational opportunities to support people to recover and stay well; exercise choice and control in their care and lives; and participate on an equal footing in the community. Support is also provided to develop a model of re-enablement towards self-advocacy, self-management and empowerment, incorporating the principles and practice of recovery, co-production and peer support. This role must have an excellent value base to support the customer to build their life and develop their skills and passions as an independent person. What you'll do: This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead . Supporting the customer to lead a full and active life and do things they enjoy, sensitively and persistently trying to new things to open new opportunities for the customer. Developing the customer's independent living skills and involving them in aspects of maintaining and developing their home, including cooking, shopping, cleaning, and decorating. Supporting the customer in their sensory routine, trialling and testing new sensory experiences. Supporting the customer to communicate their wants and needs and develop new ways of doing this, communicating with them in a person-centred way. About you: Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement Exudes a warm friendly presence and open behaviour Prefers working as part of a group or team What you'll bring: Essential: NVQ Level 2/3 or equivalent with some or equivalent sector work experience Driving licence and a willingness to drive as part of support duties Experience of engaging vulnerable people with complex needs in meaningful activities. About us: We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
First Recruitment Group
Service Desk Enablement & Digital Support
First Recruitment Group Kenyon, Warrington
Drive Service Desk performance, enhance digital support, and reduce ticket demand through impactful enablement and training. Our Client has a requirement for a Service Desk Enablement & Digital Support , who will be required to work on a contract basis in Warrington. Role Purpose : This role sits within the Service Desk function and acts as a bridge between Service Desk analysts, IT service owners, business users and support teams. It focuses on increasing Service Desk capability, improving digital support and self-service adoption, strengthening knowledge management, supporting consistent ITSM practices and reducing avoidable ticket demand through effective enablement, communication and practical digital support. Candidates must be eligible for SC clearance to be considered for this position. Job Role Responsibilities: Service Desk Enablement & Digital Support Strategy Help develop and deliver a Service Desk enablement and digital support strategy that improves adoption of ITSM tools, support processes, digital channels and self-service capabilities. Identify gaps in Service Desk analyst capability, digital support experience, knowledge availability and ticket handling consistency. Work with Service Desk leadership, resolver groups and business stakeholders to understand support needs, reduce friction and improve the end-user digital support journey. Drive behaviour change so that Service Desk tools, knowledge articles, request forms, automation, digital support channels and support processes are used consistently and effectively. Training & Capability Development Design and own a structured Service Desk training and enablement programme aligned to L1/L2 support needs, ITSM processes and customer service expectations. Deliver a mix of instructor-led training, workshops, floorwalking, knowledge refreshers and self-service learning content for Service Desk analysts and end users. Build capability across Service Desk areas including triage, ticket categorisation, escalation quality, request fulfilment, knowledge use, communication standards and first-contact resolution. Support ongoing development plans for Service Desk analysts, including new starters, cross-training and process change adoption. Digital Support, Automation Adoption & Productivity Improvement Support the adoption and continuous improvement of digital support solutions across L1 and L2 Service Desk activities. Promote automation and digital tools that reduce repetitive manual effort, improve ticket routing, increase accuracy and speed up common request fulfilment. Partner with automation, ServiceNow, Microsoft 365 and resolver teams to identify high-value Service Desk use cases such as password resets, access requests, onboarding tasks, reporting, notifications, knowledge prompts and guided support. Support rollout, communications, analyst training and user guidance for new Service Desk automation, digital support tools and productivity improvements. Identify and promote practical digital support improvements and productivity hacks that help analysts resolve tickets faster and improve the customer experience. IT Hub, Digital Knowledge & Communications Own and develop Service Desk digital knowledge content within the IT SharePoint / IT Hub, ensuring it is accurate, accessible and aligned to common support queries. Create and maintain knowledge articles, analyst guides, end-user how-to guides, FAQs, digital learning content, short-form training material and process guidance. Support a consistent Service Desk knowledge management and governance framework, including article ownership, review cycles and quality standards. Partner with Business Communication teams to deliver clear IT service updates, by producing regular IT newsletters, known issue communications and adoption campaigns that are concise, plain-English and user-centred. Use ticket trends, digital support analytics and analyst feedback to identify knowledge gaps and prioritise content that reduces repeat contacts and avoidable tickets. Stakeholder Engagement Act as a key interface between the Service Desk, resolver teams, IT service owners and business users for enablement and digital support initiatives. Build strong relationships with Service Desk analysts and team leads to gather feedback, understand pain points and promote new tools and capabilities. Engage with business users to promote self-service, improve request quality and increase awareness of available IT digital support channels. Drive engagement through drop-in sessions, analyst huddles, champion networks, feedback loops and targeted communication campaigns. Performance & Continuous Improvement Define and track Service Desk enablement and digital support KPIs such as training participation and completion, analyst confidence, knowledge article usage, self-service adoption, automation uptake and benefits within the Service Desk team. Use Service Desk insights, ticket trends, digital support analytics, feedback and operational reporting to refine training plans, improve user experience and identify priority Service Desk automation and improvement opportunities. Work with Service Desk leadership to identify opportunities to improve first-contact resolution, ticket quality, escalation accuracy, customer satisfaction and operational efficiency. Continuously evolve the enablement and digital support approach based on Service Desk performance, analyst feedback and changing business support needs. Experience / Skills / Knowledge / Qualifications: Essential Experience working in or closely with an IT Service Desk, IT Service Delivery, digital support or ITSM environment. Understanding of Service Desk operations, including incident management, request fulfilment, triage, escalation, knowledge management and customer communication. Strong knowledge and experience using Microsoft 365 tools such as SharePoint, Teams, Copilot, Power Platform and knowledge-sharing platforms to support digital enablement. Experience with Service Desk or ITSM tooling, preferably ServiceNow, including knowledge articles, catalogues, forms, workflows, digital support channels or reporting. Experience designing and delivering training, enablement or process adoption activity for technical support teams. Experience creating digital learning and support content such as analyst guides, end-user guidance, videos, FAQs and process documentation. Excellent communication, stakeholder engagement and facilitation skills. Ability to translate technical processes and digital support solutions into clear, practical guidance for analysts and end users. Desirable Knowledge of ITIL, Service Management practices and Service Desk operating models. Experience supporting ServiceNow enhancements, administration, reporting, knowledge management, catalogue improvements or digital support workflows. Experience using analytics, ticket data, digital support metrics or feedback tools to identify trends, training needs and service improvement opportunities. Knowledge of digital adoption frameworks, change management approaches or user enablement methods. Experience in international, defence, engineering or government-adjacent organisations. Relevant industry certifications such as ITIL Service Management, PRINCE2, Agile, Microsoft 365 or Power Platform. Company Information At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for Service Desk Enablement & Digital Support looking for new employment. As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.
Jul 07, 2026
Contractor
Drive Service Desk performance, enhance digital support, and reduce ticket demand through impactful enablement and training. Our Client has a requirement for a Service Desk Enablement & Digital Support , who will be required to work on a contract basis in Warrington. Role Purpose : This role sits within the Service Desk function and acts as a bridge between Service Desk analysts, IT service owners, business users and support teams. It focuses on increasing Service Desk capability, improving digital support and self-service adoption, strengthening knowledge management, supporting consistent ITSM practices and reducing avoidable ticket demand through effective enablement, communication and practical digital support. Candidates must be eligible for SC clearance to be considered for this position. Job Role Responsibilities: Service Desk Enablement & Digital Support Strategy Help develop and deliver a Service Desk enablement and digital support strategy that improves adoption of ITSM tools, support processes, digital channels and self-service capabilities. Identify gaps in Service Desk analyst capability, digital support experience, knowledge availability and ticket handling consistency. Work with Service Desk leadership, resolver groups and business stakeholders to understand support needs, reduce friction and improve the end-user digital support journey. Drive behaviour change so that Service Desk tools, knowledge articles, request forms, automation, digital support channels and support processes are used consistently and effectively. Training & Capability Development Design and own a structured Service Desk training and enablement programme aligned to L1/L2 support needs, ITSM processes and customer service expectations. Deliver a mix of instructor-led training, workshops, floorwalking, knowledge refreshers and self-service learning content for Service Desk analysts and end users. Build capability across Service Desk areas including triage, ticket categorisation, escalation quality, request fulfilment, knowledge use, communication standards and first-contact resolution. Support ongoing development plans for Service Desk analysts, including new starters, cross-training and process change adoption. Digital Support, Automation Adoption & Productivity Improvement Support the adoption and continuous improvement of digital support solutions across L1 and L2 Service Desk activities. Promote automation and digital tools that reduce repetitive manual effort, improve ticket routing, increase accuracy and speed up common request fulfilment. Partner with automation, ServiceNow, Microsoft 365 and resolver teams to identify high-value Service Desk use cases such as password resets, access requests, onboarding tasks, reporting, notifications, knowledge prompts and guided support. Support rollout, communications, analyst training and user guidance for new Service Desk automation, digital support tools and productivity improvements. Identify and promote practical digital support improvements and productivity hacks that help analysts resolve tickets faster and improve the customer experience. IT Hub, Digital Knowledge & Communications Own and develop Service Desk digital knowledge content within the IT SharePoint / IT Hub, ensuring it is accurate, accessible and aligned to common support queries. Create and maintain knowledge articles, analyst guides, end-user how-to guides, FAQs, digital learning content, short-form training material and process guidance. Support a consistent Service Desk knowledge management and governance framework, including article ownership, review cycles and quality standards. Partner with Business Communication teams to deliver clear IT service updates, by producing regular IT newsletters, known issue communications and adoption campaigns that are concise, plain-English and user-centred. Use ticket trends, digital support analytics and analyst feedback to identify knowledge gaps and prioritise content that reduces repeat contacts and avoidable tickets. Stakeholder Engagement Act as a key interface between the Service Desk, resolver teams, IT service owners and business users for enablement and digital support initiatives. Build strong relationships with Service Desk analysts and team leads to gather feedback, understand pain points and promote new tools and capabilities. Engage with business users to promote self-service, improve request quality and increase awareness of available IT digital support channels. Drive engagement through drop-in sessions, analyst huddles, champion networks, feedback loops and targeted communication campaigns. Performance & Continuous Improvement Define and track Service Desk enablement and digital support KPIs such as training participation and completion, analyst confidence, knowledge article usage, self-service adoption, automation uptake and benefits within the Service Desk team. Use Service Desk insights, ticket trends, digital support analytics, feedback and operational reporting to refine training plans, improve user experience and identify priority Service Desk automation and improvement opportunities. Work with Service Desk leadership to identify opportunities to improve first-contact resolution, ticket quality, escalation accuracy, customer satisfaction and operational efficiency. Continuously evolve the enablement and digital support approach based on Service Desk performance, analyst feedback and changing business support needs. Experience / Skills / Knowledge / Qualifications: Essential Experience working in or closely with an IT Service Desk, IT Service Delivery, digital support or ITSM environment. Understanding of Service Desk operations, including incident management, request fulfilment, triage, escalation, knowledge management and customer communication. Strong knowledge and experience using Microsoft 365 tools such as SharePoint, Teams, Copilot, Power Platform and knowledge-sharing platforms to support digital enablement. Experience with Service Desk or ITSM tooling, preferably ServiceNow, including knowledge articles, catalogues, forms, workflows, digital support channels or reporting. Experience designing and delivering training, enablement or process adoption activity for technical support teams. Experience creating digital learning and support content such as analyst guides, end-user guidance, videos, FAQs and process documentation. Excellent communication, stakeholder engagement and facilitation skills. Ability to translate technical processes and digital support solutions into clear, practical guidance for analysts and end users. Desirable Knowledge of ITIL, Service Management practices and Service Desk operating models. Experience supporting ServiceNow enhancements, administration, reporting, knowledge management, catalogue improvements or digital support workflows. Experience using analytics, ticket data, digital support metrics or feedback tools to identify trends, training needs and service improvement opportunities. Knowledge of digital adoption frameworks, change management approaches or user enablement methods. Experience in international, defence, engineering or government-adjacent organisations. Relevant industry certifications such as ITIL Service Management, PRINCE2, Agile, Microsoft 365 or Power Platform. Company Information At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for Service Desk Enablement & Digital Support looking for new employment. As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.
Linear Executive Search
Programme Manager
Linear Executive Search
Project Manager / Programme Manager, Sporting Sector, Central London, £(Apply online only) per day, West London. Remote / Hybrid Working Available Project Manager / Programme Manager - Our client in the sporting sector provides high-quality sporting entertainment from its venues, as well as a voice for sport enthusiasts. The organisation has thousands of members from all walks of life, ranging from professionals to occasional (but enthusiastic) amateurs, and is highly regarded in the sporting community. As part of a continuing programme of modernisation of the organisation, which is focused on the digital enablement of members and sports professionals, an opportunity has arisen for a Project Manager / Programme Manager to lead a programme of digital change and transformation at their headquarters / location in West London. The incoming Project Manager / Programme Manager will team up with the Chairman, CEO, Board of Trustees, senior executives, and other stakeholders to execute a digital strategy and road map for the organisation, taking advantage of new technological opportunities. In addition to providing improved IT support and access at sporting events, the Project Manager / Programme Manager will be a pioneer in demonstrating how advancements in digital engagement and technology can enhance overall engagement with members and enthusiasts across the nation. Our client seeks an experienced Project Manager / Programme Manager who is looking for a new challenge in a well-respected organisation to implement change through the introduction of new technologies and digital solutions. Requirements The Project Manager / Programme Manager ideally should have some experience of digital transformation project or programme management, as well as being experienced in wider project management. Proven track record in successful delivery of projects and programmes of enterprise scale Experience of delivering large-scale post implementation changes Demonstrable experience of managing projects in multiple locations Demonstrable experience in managing system implementation partners Experience in Agile and waterfall methodologies Linear Executive Search acts as an employment agency for permanent recruitment and employment business for the supply of temporary and permanent workers. By applying for this job you accept our Data Protection Policy which can be found on our website.
Jul 03, 2026
Contractor
Project Manager / Programme Manager, Sporting Sector, Central London, £(Apply online only) per day, West London. Remote / Hybrid Working Available Project Manager / Programme Manager - Our client in the sporting sector provides high-quality sporting entertainment from its venues, as well as a voice for sport enthusiasts. The organisation has thousands of members from all walks of life, ranging from professionals to occasional (but enthusiastic) amateurs, and is highly regarded in the sporting community. As part of a continuing programme of modernisation of the organisation, which is focused on the digital enablement of members and sports professionals, an opportunity has arisen for a Project Manager / Programme Manager to lead a programme of digital change and transformation at their headquarters / location in West London. The incoming Project Manager / Programme Manager will team up with the Chairman, CEO, Board of Trustees, senior executives, and other stakeholders to execute a digital strategy and road map for the organisation, taking advantage of new technological opportunities. In addition to providing improved IT support and access at sporting events, the Project Manager / Programme Manager will be a pioneer in demonstrating how advancements in digital engagement and technology can enhance overall engagement with members and enthusiasts across the nation. Our client seeks an experienced Project Manager / Programme Manager who is looking for a new challenge in a well-respected organisation to implement change through the introduction of new technologies and digital solutions. Requirements The Project Manager / Programme Manager ideally should have some experience of digital transformation project or programme management, as well as being experienced in wider project management. Proven track record in successful delivery of projects and programmes of enterprise scale Experience of delivering large-scale post implementation changes Demonstrable experience of managing projects in multiple locations Demonstrable experience in managing system implementation partners Experience in Agile and waterfall methodologies Linear Executive Search acts as an employment agency for permanent recruitment and employment business for the supply of temporary and permanent workers. By applying for this job you accept our Data Protection Policy which can be found on our website.
Lead Software Development Engineer - Services
Capital One UK Islington, London
White Collar Factory (95009), United Kingdom, London, London Lead Software Development Engineer - Services About this role Capital One's mission is to change banking for good by bringing humanity, ingenuity and simplicity to banking. Sitting at the core of such values is our Software Engineering department whose primary role is to be an enabler of our ambitions. Capital One is looking for a Senior Software Development Engineer to join a backend team, based in our London office on a hybrid basis. Our Engineers are people who lead by example, build strong and valuable relationships and have the confidence to influence at all levels. We are proud of who we are and what we do and want you to join us at this particularly exciting time at Capital One. What you'll do You will lead a team or cross-functional squad in the delivery of complex and ambiguous projects that support a broader business outcome You will take end-to-end responsibility for technical design, implementation, and operational considerations Collaborate with engineers, architects, product owners, and stakeholders to ensure successful project outcomes You will play a crucial role in supporting the elevation of engineering enablement, excellence, and experience across the broader engineering community You will collaborate and contribute to the development and dissemination of standardised and sustainable best practices, tools, patterns, and frameworks that enhance the productivity and quality of engineering efforts business-wide Your focus is on a major portion of existing or new team software (e.g., significant component, set of features, mid-size application or service) You'll work to achieve the goals and vision shared by Product Management and your Tribe Leadership Innovate within your team, initiative area and contribute within your technical domain What we're looking for Proven experience in technical leadership, including leading a team or cross-functional squad Proven experience working in both backend services and mobile technologies Exceptional programming skills and knowledge of building APIs using modern OO languages preferably Java, SOLID principles, SOA, HTTP and REST Experience with AWS and strong understanding of cloud-based development Extensive, demonstrable knowledge of designing architectures that are secure and perform at scale You're able to effectively communicate and work collaboratively across engineering to maximise inner-sourcing opportunities and reduce waste Proven experience ability to deliver high quality applications at scale An advocate for quality and the ability to support the team, leveraging approaches such as Pair Programming, TDD and BDD Where and how you'll work This is a permanent position and will be based in our London office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our London office 3 days a week on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be handsomely rewarded with a role contributing to the product roadmap for an organisation committed to transformation We're continuing our journey into the public cloud and have problems of scale, security, availability and performance for you to help solve We love continuous learning and that's why we give you 10% of your time to work on cutting edge innovative projects that shape the way we will work in the future We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We'd love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women and ethnic minority candidates. We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Jul 01, 2026
Full time
White Collar Factory (95009), United Kingdom, London, London Lead Software Development Engineer - Services About this role Capital One's mission is to change banking for good by bringing humanity, ingenuity and simplicity to banking. Sitting at the core of such values is our Software Engineering department whose primary role is to be an enabler of our ambitions. Capital One is looking for a Senior Software Development Engineer to join a backend team, based in our London office on a hybrid basis. Our Engineers are people who lead by example, build strong and valuable relationships and have the confidence to influence at all levels. We are proud of who we are and what we do and want you to join us at this particularly exciting time at Capital One. What you'll do You will lead a team or cross-functional squad in the delivery of complex and ambiguous projects that support a broader business outcome You will take end-to-end responsibility for technical design, implementation, and operational considerations Collaborate with engineers, architects, product owners, and stakeholders to ensure successful project outcomes You will play a crucial role in supporting the elevation of engineering enablement, excellence, and experience across the broader engineering community You will collaborate and contribute to the development and dissemination of standardised and sustainable best practices, tools, patterns, and frameworks that enhance the productivity and quality of engineering efforts business-wide Your focus is on a major portion of existing or new team software (e.g., significant component, set of features, mid-size application or service) You'll work to achieve the goals and vision shared by Product Management and your Tribe Leadership Innovate within your team, initiative area and contribute within your technical domain What we're looking for Proven experience in technical leadership, including leading a team or cross-functional squad Proven experience working in both backend services and mobile technologies Exceptional programming skills and knowledge of building APIs using modern OO languages preferably Java, SOLID principles, SOA, HTTP and REST Experience with AWS and strong understanding of cloud-based development Extensive, demonstrable knowledge of designing architectures that are secure and perform at scale You're able to effectively communicate and work collaboratively across engineering to maximise inner-sourcing opportunities and reduce waste Proven experience ability to deliver high quality applications at scale An advocate for quality and the ability to support the team, leveraging approaches such as Pair Programming, TDD and BDD Where and how you'll work This is a permanent position and will be based in our London office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our London office 3 days a week on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be handsomely rewarded with a role contributing to the product roadmap for an organisation committed to transformation We're continuing our journey into the public cloud and have problems of scale, security, availability and performance for you to help solve We love continuous learning and that's why we give you 10% of your time to work on cutting edge innovative projects that shape the way we will work in the future We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We'd love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women and ethnic minority candidates. We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Solus Accident Repair Centres
HR Systems Specialist (Zellis)
Solus Accident Repair Centres
Overview Are you a HR Systems Administrator looking for an exciting role utilising cutting-edge technology within an exciting fast growing industry? Solus An Aviva Company are recruiting a HR & Payroll specialist to help manage and configure our HR systems across our network. Responsibilities Location: UK-Remote 12-Month Fixed Term Contract Solus are a market leading, award winning Accident Repair Network - part of the Aviva Group, we are committed to innovation, operational excellence, and delivering exceptional customer service to our customers. We are looking for a talented and experienced HR systems Administrator with prior experience of working with Zellis (ResourceLink, Compensate) to join our team on a 12-Month Fixed Term Basis. You will be responsible for the development, configuration, and optimisation of the Zellis HR and Payroll systems which supports business operations by ensuring the systems are tailored to meet organisational needs: Configure ResourceLink to meet specific HR and payroll requirements, customising User Defined Fields, Screens, workflows etc to align with business processes Collaborate with the Systems Architect, IT, HR, Payroll and Business Change teams, working with our partners to ensure smooth integration with the wider IT infrastructure Lead or support IT Change Enablement and Problem Management processes following ITIL v4 standards, working closely with internal teams and external partners Help maintain strong IT governance, including security best practices and disaster recovery planning Create and maintain clear documentation for system setups, processes, and troubleshooting guides Provide training and support to colleagues in HR, Payroll, Recruitment, and Learning & Development to maximise effective use of Zellis tools Proactively raise risks, concerns, and cyber incidents to the IT leadership team Monitor and report on system and device performance, including error logs Configure, optimise, and maintain Zellis ResourceLink modules (HR, Payroll, Recruitment, Self-Service) Develop custom workflows, reports, and system interfaces within ResourceLink Gather business requirements and translate them into effective technical solutions Manage system upgrades, patches, and testing cycles Provide technical support and troubleshooting for ResourceLink and Compensate-related issues Ensure data integrity, security, and compliance with GDPR and payroll regulations. Integrate ResourceLink with other enterprise systems (e.g. Solus s bespoke workshop management system, MS Fabric, Power Automate) Analyse risks and implications associated with system changes, upgrades or integrations Collaborate with the Cyber Security Operations Manager to identify, mitigate and communicate data security risks Provide expert guidance to stakeholders on system capabilities, limitations and enhancements. Experience of configuring HR Systems in a development or consultant role Qualifications Knowledge of integration with Microsoft Power Automate would be beneficial Deep understanding of Zellis products (ResourceLink and Compensate) architecture, including how data is stored, triggered, and synchronized. Experience with User Defined Fields, screens, and workflow configuration Familiarity with Zellis ResourceLink reporting solutions: RRS and translating to MyView Consoles as widgets, Power BI A keen understanding of security and of integrations with other platforms through the use of APIs, webhooks, SSO and Azure connectors; a proficiency in using the ZIP API suite Familiarity with ZIP and its integration with ResourceLink in a hybrid environment Excellent interpersonal skills, including strong relationship building and senior stakeholder management ability (e.g., able to translate and tailor complex or technical information to meet the appropriate audience) Up-to-date awareness of data protection regulations and payroll legislation Who are Solus? Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva s success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer s leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you re excited but don t tick every box, we encourage you to apply your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.
Oct 29, 2025
Contractor
Overview Are you a HR Systems Administrator looking for an exciting role utilising cutting-edge technology within an exciting fast growing industry? Solus An Aviva Company are recruiting a HR & Payroll specialist to help manage and configure our HR systems across our network. Responsibilities Location: UK-Remote 12-Month Fixed Term Contract Solus are a market leading, award winning Accident Repair Network - part of the Aviva Group, we are committed to innovation, operational excellence, and delivering exceptional customer service to our customers. We are looking for a talented and experienced HR systems Administrator with prior experience of working with Zellis (ResourceLink, Compensate) to join our team on a 12-Month Fixed Term Basis. You will be responsible for the development, configuration, and optimisation of the Zellis HR and Payroll systems which supports business operations by ensuring the systems are tailored to meet organisational needs: Configure ResourceLink to meet specific HR and payroll requirements, customising User Defined Fields, Screens, workflows etc to align with business processes Collaborate with the Systems Architect, IT, HR, Payroll and Business Change teams, working with our partners to ensure smooth integration with the wider IT infrastructure Lead or support IT Change Enablement and Problem Management processes following ITIL v4 standards, working closely with internal teams and external partners Help maintain strong IT governance, including security best practices and disaster recovery planning Create and maintain clear documentation for system setups, processes, and troubleshooting guides Provide training and support to colleagues in HR, Payroll, Recruitment, and Learning & Development to maximise effective use of Zellis tools Proactively raise risks, concerns, and cyber incidents to the IT leadership team Monitor and report on system and device performance, including error logs Configure, optimise, and maintain Zellis ResourceLink modules (HR, Payroll, Recruitment, Self-Service) Develop custom workflows, reports, and system interfaces within ResourceLink Gather business requirements and translate them into effective technical solutions Manage system upgrades, patches, and testing cycles Provide technical support and troubleshooting for ResourceLink and Compensate-related issues Ensure data integrity, security, and compliance with GDPR and payroll regulations. Integrate ResourceLink with other enterprise systems (e.g. Solus s bespoke workshop management system, MS Fabric, Power Automate) Analyse risks and implications associated with system changes, upgrades or integrations Collaborate with the Cyber Security Operations Manager to identify, mitigate and communicate data security risks Provide expert guidance to stakeholders on system capabilities, limitations and enhancements. Experience of configuring HR Systems in a development or consultant role Qualifications Knowledge of integration with Microsoft Power Automate would be beneficial Deep understanding of Zellis products (ResourceLink and Compensate) architecture, including how data is stored, triggered, and synchronized. Experience with User Defined Fields, screens, and workflow configuration Familiarity with Zellis ResourceLink reporting solutions: RRS and translating to MyView Consoles as widgets, Power BI A keen understanding of security and of integrations with other platforms through the use of APIs, webhooks, SSO and Azure connectors; a proficiency in using the ZIP API suite Familiarity with ZIP and its integration with ResourceLink in a hybrid environment Excellent interpersonal skills, including strong relationship building and senior stakeholder management ability (e.g., able to translate and tailor complex or technical information to meet the appropriate audience) Up-to-date awareness of data protection regulations and payroll legislation Who are Solus? Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva s success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer s leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you re excited but don t tick every box, we encourage you to apply your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.
Thebes IT Solutions Ltd
Operational Risk & Resilience Architect
Thebes IT Solutions Ltd
Location: London (Hybrid, 3 days on-site - City of London) Duration: Contract (6-9 months initially with potential for extension) Key Essential Skills: Strong architecture experience - mapping as-is and to-be states, defining transformation pathways, and developing target-state architectures that align with business strategy. Proven experience in Operational Risk and Resilience frameworks within large, regulated financial environments. Deep exposure to Governance, Risk & Compliance (GRC) tools and frameworks - understanding how policies, controls, and data constructs InterconnecT (eg DORA, MiFID II, SOX, ISO22301). Strong knowledge of technology architecture principles and how they intersect with risk and resilience objectives. Proven ability to manage and influence senior stakeholders, gaining alignment across Risk, Compliance, and Technology leadership teams. Experience working across the three lines of defence, partnering with Risk, Compliance, and Architecture Governance functions. Excellent communication skills, capable of articulating complex architectural and risk concepts to both technical and non-technical audiences. Desirable Skills Prior experience in operational resilience, technology risk, or enterprise architecture within financial services. Familiarity with enterprise architecture and control frameworks (TOGAF, SABSA, NIST). Hands-on experience with resilience testing, RCSA, or control design . Exposure to GRC tooling ecosystems such as MetricStream, ServiceNow GRC, or Archer. Background in consulting or transformation programmes , particularly around risk and compliance integration. Understanding of automation, metrics, and control assurance tooling . Overview: We have an exciting opportunity for an experienced Operational Risk & Resilience Architect to join Thebes Group , supporting a major financial institution in defining and delivering its next-generation risk and resilience architecture. This strategic and hands-on role combines architectural strategy, GRC enablement, and stakeholder influence . You'll be responsible for assessing the current ecosystem, designing the target-state architecture, and shaping a pragmatic transformation roadmap that connects technology, controls, and business outcomes. Working across Risk, Compliance, and Technology, you'll ensure that resilience, control effectiveness, and governance are Embedded into every layer of the organisation's operating model. The ideal candidate will demonstrate the credibility, confidence, and influence to bring diverse senior stakeholders together behind a unified architectural vision - turning regulatory and risk requirements into practical, measurable design outcomes that enhance organisational resilience. Role & Responsibilities: Architecture & Target State Design Assess the current ( as-is ) architectural landscape and define a clear, actionable ( to-be ) target state. Map the transformation journey - immediate improvements, medium-term priorities, and long-term strategic objectives. Develop architectural blueprints that align technology solutions with enterprise goals, regulatory expectations, and resilience outcomes. Risk & Resilience Framework Design Design and implement enterprise-level operational resilience frameworks aligned to DORA, PRA SS1/21, ISO22301, and related standards. Define and document risk control architectures , ensuring processes, technologies, and controls align with risk appetite and governance requirements. Develop and maintain control taxonomies , impact tolerance metrics , and resilience testing methodologies . GRC & Control Integration Leverage experience with GRC tools and data models to integrate policies, controls, and standards within enterprise architectures. Connect regulatory compliance , operational risk , and technical controls into a cohesive architecture. Collaborate with Risk and Compliance to ensure consistent control application and traceability. Governance & Oversight Partner with Operational Risk , Compliance , and Architecture Governance teams to ensure consistent application of resilience and control principles. Support RCSA processes , control assessments , and governance reviews . Produce and present risk and resilience dashboards , reports, and architectural artefacts to senior stakeholders. Stakeholder Engagement & Influence Manage upwards - influencing senior stakeholders with clarity, credibility, and confidence. Build alignment across functions through a balanced and collaborative approach to change. Act as a trusted advisor, providing architectural insight that drives business confidence in transformation decisions. Importance of Influence: Beyond technical and architectural capability, the ideal candidate will possess the ability to influence through confidence and credibility - guiding senior stakeholders toward consensus and adoption of the architectural vision. They will not only design the path forward but bring others along with it. Outline Thebes Group: Thebes Group is a leading UK wide IT infrastructure technology consultancy. We are well-known for our extensive talent pool of highly competent IT professionals and exclusive Academy programmes, which provide a great opportunity to undertake technical training in core disciplines. Thebes work with a number of leading vendors, Government, financial institutions and insurance companies including investment banks, brokers and hedge funds. Thebes does IT solutions & services differently from most other IT service providers. As an Assured Outcome Provider (AOP) we have spent fifteen years willingly sharing the client's risk with them by focusing on outputs (ie quality service & solutions and ROI) rather than inputs (ie pricelists and headcount). We do this by fitting our skills, solutions & capabilities to needs, augmenting our staff with enthusiastic professionals from our Academy programme and remaining flexible as our clients' needs change.
Oct 08, 2025
Contractor
Location: London (Hybrid, 3 days on-site - City of London) Duration: Contract (6-9 months initially with potential for extension) Key Essential Skills: Strong architecture experience - mapping as-is and to-be states, defining transformation pathways, and developing target-state architectures that align with business strategy. Proven experience in Operational Risk and Resilience frameworks within large, regulated financial environments. Deep exposure to Governance, Risk & Compliance (GRC) tools and frameworks - understanding how policies, controls, and data constructs InterconnecT (eg DORA, MiFID II, SOX, ISO22301). Strong knowledge of technology architecture principles and how they intersect with risk and resilience objectives. Proven ability to manage and influence senior stakeholders, gaining alignment across Risk, Compliance, and Technology leadership teams. Experience working across the three lines of defence, partnering with Risk, Compliance, and Architecture Governance functions. Excellent communication skills, capable of articulating complex architectural and risk concepts to both technical and non-technical audiences. Desirable Skills Prior experience in operational resilience, technology risk, or enterprise architecture within financial services. Familiarity with enterprise architecture and control frameworks (TOGAF, SABSA, NIST). Hands-on experience with resilience testing, RCSA, or control design . Exposure to GRC tooling ecosystems such as MetricStream, ServiceNow GRC, or Archer. Background in consulting or transformation programmes , particularly around risk and compliance integration. Understanding of automation, metrics, and control assurance tooling . Overview: We have an exciting opportunity for an experienced Operational Risk & Resilience Architect to join Thebes Group , supporting a major financial institution in defining and delivering its next-generation risk and resilience architecture. This strategic and hands-on role combines architectural strategy, GRC enablement, and stakeholder influence . You'll be responsible for assessing the current ecosystem, designing the target-state architecture, and shaping a pragmatic transformation roadmap that connects technology, controls, and business outcomes. Working across Risk, Compliance, and Technology, you'll ensure that resilience, control effectiveness, and governance are Embedded into every layer of the organisation's operating model. The ideal candidate will demonstrate the credibility, confidence, and influence to bring diverse senior stakeholders together behind a unified architectural vision - turning regulatory and risk requirements into practical, measurable design outcomes that enhance organisational resilience. Role & Responsibilities: Architecture & Target State Design Assess the current ( as-is ) architectural landscape and define a clear, actionable ( to-be ) target state. Map the transformation journey - immediate improvements, medium-term priorities, and long-term strategic objectives. Develop architectural blueprints that align technology solutions with enterprise goals, regulatory expectations, and resilience outcomes. Risk & Resilience Framework Design Design and implement enterprise-level operational resilience frameworks aligned to DORA, PRA SS1/21, ISO22301, and related standards. Define and document risk control architectures , ensuring processes, technologies, and controls align with risk appetite and governance requirements. Develop and maintain control taxonomies , impact tolerance metrics , and resilience testing methodologies . GRC & Control Integration Leverage experience with GRC tools and data models to integrate policies, controls, and standards within enterprise architectures. Connect regulatory compliance , operational risk , and technical controls into a cohesive architecture. Collaborate with Risk and Compliance to ensure consistent control application and traceability. Governance & Oversight Partner with Operational Risk , Compliance , and Architecture Governance teams to ensure consistent application of resilience and control principles. Support RCSA processes , control assessments , and governance reviews . Produce and present risk and resilience dashboards , reports, and architectural artefacts to senior stakeholders. Stakeholder Engagement & Influence Manage upwards - influencing senior stakeholders with clarity, credibility, and confidence. Build alignment across functions through a balanced and collaborative approach to change. Act as a trusted advisor, providing architectural insight that drives business confidence in transformation decisions. Importance of Influence: Beyond technical and architectural capability, the ideal candidate will possess the ability to influence through confidence and credibility - guiding senior stakeholders toward consensus and adoption of the architectural vision. They will not only design the path forward but bring others along with it. Outline Thebes Group: Thebes Group is a leading UK wide IT infrastructure technology consultancy. We are well-known for our extensive talent pool of highly competent IT professionals and exclusive Academy programmes, which provide a great opportunity to undertake technical training in core disciplines. Thebes work with a number of leading vendors, Government, financial institutions and insurance companies including investment banks, brokers and hedge funds. Thebes does IT solutions & services differently from most other IT service providers. As an Assured Outcome Provider (AOP) we have spent fifteen years willingly sharing the client's risk with them by focusing on outputs (ie quality service & solutions and ROI) rather than inputs (ie pricelists and headcount). We do this by fitting our skills, solutions & capabilities to needs, augmenting our staff with enthusiastic professionals from our Academy programme and remaining flexible as our clients' needs change.
Nottinghamshire County Council
Social Worker
Nottinghamshire County Council Nottingham, Nottinghamshire
Nottinghamshire County Council are looking for dynamic social workers with relevant knowledge, skills and expertise in all areas of Adult Social Work practice that have arisen across our Mid Notts Urgent & Emergency Care Teams. You will work as part of one of our countywide Urgent & Emergency Care Team in a time of change and development to improve outcomes for the people of Nottinghamshire. We support people to live ordinary lives in the place they call home with the people and things they love, and we start by understanding what a good life looks like for them and how we can work together to achieve it. We are recruiting Social Worker's to work alongside people and their families seeking or drawing on support to live lives that they chose to lead, whatever their disability, age or stage in life. The Urgent and Emergency Care teams work to a Discharge to Assess model with partners from Acute and Community Health. Referrals into the service originate from the three acute hospital trusts within Nottinghamshire. Our teams work as part of an integrated multidisciplinary transfer of care hubs based within Kings Mill Hospital, Queens Medical Centre & Bassetlaw Hospital to plan supported discharges with short term social care support as needed. Once discharged, the goal is for the person to continue their recovery, rehabilitation, and reablement, where we will then support with assessments to promote the individual's independence and well-being. You will be responsible for identifying a person's goals and aspirations and the initiation and coordination of a range of outcomes to meet them such as the potential for reablement and enablement opportunities and access to those services. Using strength-based approaches you will promote the principles of choice and control, personalisation and self-directed support to ensure that people can assess and manage their own needs, risks and uncertainties. You will work alongside other Social Workers, Occupational Therapists and Community Care Officers in a fast paced, supportive team. Good organisational skills and the ability to manage a case load of a mixed priority of work is important. Key Skills: Building trusted relationships. Active listening to understand what matters most to the people you work with. Ensuring that a person wishes, feelings and beliefs are central to decision making. Connecting people to wider networks of support and opportunity. Keeping in touch with people to ensure that things or working well and if anything needs to change. Essential requirements: Recognising that people are the experts in their own lives. Communicating respectfully with and about people. Thinking and acting creatively. Professionally challenging circumstances and environments that marginalise, exclude or oppress. Critical reflective practice and a desire for continuous learning and professional development. You will be required to: Respect the dignity and diversity of the people you're working with. Understand and respond to people's unique needs and aspirations. Uphold human rights and social justice. Have professional curiosity. What We Offer: Latest technology for flexible working. Mileage payment. A comprehensive career pathway with induction, supervision, and Continuous Professional Development (CPD). An excellent occupational pension scheme. A flexible and supportive work environment. Generous annual leave plus 8 statutory bank holidays. You must have a recognised social work qualification, registration with Social Work England and a sound knowledge base of relevant social care legislation. Experience of working with adult safeguarding and partnership working with health, external agencies and providers. There is an expectation that Social Workers work flexibly in partnership with colleagues across the UEC teams as required to manage pressures and achieve the best outcomes for the people of Nottinghamshire. The UEC teams cover the transfer of care hub at weekends and bank holidays and this opportunity will be offered on a voluntary rota basis for enhanced pay Nottinghamshire County Council values its employees and is committed to their growth and well-being. We are on a journey to enhance the cultural priorities of Adult Social Care, shaping a positive and inclusive environment. In return for your commitment, we will provide a supportive team environment with access to professional development opportunities. You will receive regular supervision, both formally and informally and be supported to attend training to progress your career and meet Social Work England's continued professional development requirements (CPD) . Applications are encouraged from both Band A and B Social Worker's. For Band B, you must have at least 2 years' experience as a qualified Social Worker. The ability to drive and regular use of a car for work is essential unless disability precludes this. Please be advised that you must have the legal right to work in the United Kingdom at the time of application. The Council will not be offering visa sponsorship for this position. If you are unable to provide evidence of your right to work, your application will not be considered further. For further information please contact UEC Team managers or IND2
Oct 08, 2025
Full time
Nottinghamshire County Council are looking for dynamic social workers with relevant knowledge, skills and expertise in all areas of Adult Social Work practice that have arisen across our Mid Notts Urgent & Emergency Care Teams. You will work as part of one of our countywide Urgent & Emergency Care Team in a time of change and development to improve outcomes for the people of Nottinghamshire. We support people to live ordinary lives in the place they call home with the people and things they love, and we start by understanding what a good life looks like for them and how we can work together to achieve it. We are recruiting Social Worker's to work alongside people and their families seeking or drawing on support to live lives that they chose to lead, whatever their disability, age or stage in life. The Urgent and Emergency Care teams work to a Discharge to Assess model with partners from Acute and Community Health. Referrals into the service originate from the three acute hospital trusts within Nottinghamshire. Our teams work as part of an integrated multidisciplinary transfer of care hubs based within Kings Mill Hospital, Queens Medical Centre & Bassetlaw Hospital to plan supported discharges with short term social care support as needed. Once discharged, the goal is for the person to continue their recovery, rehabilitation, and reablement, where we will then support with assessments to promote the individual's independence and well-being. You will be responsible for identifying a person's goals and aspirations and the initiation and coordination of a range of outcomes to meet them such as the potential for reablement and enablement opportunities and access to those services. Using strength-based approaches you will promote the principles of choice and control, personalisation and self-directed support to ensure that people can assess and manage their own needs, risks and uncertainties. You will work alongside other Social Workers, Occupational Therapists and Community Care Officers in a fast paced, supportive team. Good organisational skills and the ability to manage a case load of a mixed priority of work is important. Key Skills: Building trusted relationships. Active listening to understand what matters most to the people you work with. Ensuring that a person wishes, feelings and beliefs are central to decision making. Connecting people to wider networks of support and opportunity. Keeping in touch with people to ensure that things or working well and if anything needs to change. Essential requirements: Recognising that people are the experts in their own lives. Communicating respectfully with and about people. Thinking and acting creatively. Professionally challenging circumstances and environments that marginalise, exclude or oppress. Critical reflective practice and a desire for continuous learning and professional development. You will be required to: Respect the dignity and diversity of the people you're working with. Understand and respond to people's unique needs and aspirations. Uphold human rights and social justice. Have professional curiosity. What We Offer: Latest technology for flexible working. Mileage payment. A comprehensive career pathway with induction, supervision, and Continuous Professional Development (CPD). An excellent occupational pension scheme. A flexible and supportive work environment. Generous annual leave plus 8 statutory bank holidays. You must have a recognised social work qualification, registration with Social Work England and a sound knowledge base of relevant social care legislation. Experience of working with adult safeguarding and partnership working with health, external agencies and providers. There is an expectation that Social Workers work flexibly in partnership with colleagues across the UEC teams as required to manage pressures and achieve the best outcomes for the people of Nottinghamshire. The UEC teams cover the transfer of care hub at weekends and bank holidays and this opportunity will be offered on a voluntary rota basis for enhanced pay Nottinghamshire County Council values its employees and is committed to their growth and well-being. We are on a journey to enhance the cultural priorities of Adult Social Care, shaping a positive and inclusive environment. In return for your commitment, we will provide a supportive team environment with access to professional development opportunities. You will receive regular supervision, both formally and informally and be supported to attend training to progress your career and meet Social Work England's continued professional development requirements (CPD) . Applications are encouraged from both Band A and B Social Worker's. For Band B, you must have at least 2 years' experience as a qualified Social Worker. The ability to drive and regular use of a car for work is essential unless disability precludes this. Please be advised that you must have the legal right to work in the United Kingdom at the time of application. The Council will not be offering visa sponsorship for this position. If you are unable to provide evidence of your right to work, your application will not be considered further. For further information please contact UEC Team managers or IND2
Nottinghamshire County Council
Social Worker
Nottinghamshire County Council
Nottinghamshire County Council are looking for dynamic social workers with relevant knowledge, skills and expertise in all areas of Adult Social Work practice that have arisen across our North Notts Urgent & Emergency Care Teams. You will work as part of one of our countywide Urgent & Emergency Care Team in a time of change and development to improve outcomes for the people of Nottinghamshire. We support people to live ordinary lives in the place they call home with the people and things they love, and we start by understanding what a good life looks like for them and how we can work together to achieve it. We are recruiting Social Worker's to work alongside people and their families seeking or drawing on support to live lives that they chose to lead, whatever their disability, age or stage in life. The Urgent and Emergency Care teams work to a Discharge to Assess model with partners from Acute and Community Health. Referrals into the service originate from the three acute hospital trusts within Nottinghamshire. Our teams work as part of an integrated multidisciplinary transfer of care hubs based within Kings Mill Hospital, Queens Medical Centre & Bassetlaw Hospital to plan supported discharges with short term social care support as needed. Once discharged, the goal is for the person to continue their recovery, rehabilitation, and reablement, where we will then support with assessments to promote the individual's independence and well-being. You will be responsible for identifying a person's goals and aspirations and the initiation and coordination of a range of outcomes to meet them such as the potential for reablement and enablement opportunities and access to those services. Using strength-based approaches you will promote the principles of choice and control, personalisation and self-directed support to ensure that people can assess and manage their own needs, risks and uncertainties. You will work alongside other Social Workers, Occupational Therapists and Community Care Officers in a fast paced, supportive team. Good organisational skills and the ability to manage a case load of a mixed priority of work is important. Key Skills: Building trusted relationships. Active listening to understand what matters most to the people you work with. Ensuring that a person wishes, feelings and beliefs are central to decision making. Connecting people to wider networks of support and opportunity. Keeping in touch with people to ensure that things or working well and if anything needs to change. Essential requirements: Recognising that people are the experts in their own lives. Communicating respectfully with and about people. Thinking and acting creatively. Professionally challenging circumstances and environments that marginalise, exclude or oppress. Critical reflective practice and a desire for continuous learning and professional development. You will be required to: Respect the dignity and diversity of the people you're working with. Understand and respond to people's unique needs and aspirations. Uphold human rights and social justice. Have professional curiosity. What We Offer: Latest technology for flexible working. Mileage payment. A comprehensive career pathway with induction, supervision, and Continuous Professional Development (CPD). An excellent occupational pension scheme. A flexible and supportive work environment. Generous annual leave plus 8 statutory bank holidays. You must have a recognised social work qualification, registration with Social Work England and a sound knowledge base of relevant social care legislation. Experience of working with adult safeguarding and partnership working with health, external agencies and providers. There is an expectation that Social Workers work flexibly in partnership with colleagues across the UEC teams as required to manage pressures and achieve the best outcomes for the people of Nottinghamshire. The UEC teams cover the transfer of care hub at weekends and bank holidays and this opportunity will be offered on a voluntary rota basis for enhanced pay Nottinghamshire County Council values its employees and is committed to their growth and well-being. We are on a journey to enhance the cultural priorities of Adult Social Care, shaping a positive and inclusive environment. In return for your commitment, we will provide a supportive team environment with access to professional development opportunities. You will receive regular supervision, both formally and informally and be supported to attend training to progress your career and meet Social Work England's continued professional development requirements (CPD) . Applications are encouraged from both Band A and B Social Worker's. For Band B, you must have at least 2 years' experience as a qualified Social Worker. The ability to drive and regular use of a car for work is essential unless disability precludes this. Please be advised that all applicants must have the legal right to work in the United Kingdom at the time of application. The Council will not be offering visa sponsorship for this position. If you are unable to provide evidence of your right to work, your application will not be considered further.
Oct 07, 2025
Full time
Nottinghamshire County Council are looking for dynamic social workers with relevant knowledge, skills and expertise in all areas of Adult Social Work practice that have arisen across our North Notts Urgent & Emergency Care Teams. You will work as part of one of our countywide Urgent & Emergency Care Team in a time of change and development to improve outcomes for the people of Nottinghamshire. We support people to live ordinary lives in the place they call home with the people and things they love, and we start by understanding what a good life looks like for them and how we can work together to achieve it. We are recruiting Social Worker's to work alongside people and their families seeking or drawing on support to live lives that they chose to lead, whatever their disability, age or stage in life. The Urgent and Emergency Care teams work to a Discharge to Assess model with partners from Acute and Community Health. Referrals into the service originate from the three acute hospital trusts within Nottinghamshire. Our teams work as part of an integrated multidisciplinary transfer of care hubs based within Kings Mill Hospital, Queens Medical Centre & Bassetlaw Hospital to plan supported discharges with short term social care support as needed. Once discharged, the goal is for the person to continue their recovery, rehabilitation, and reablement, where we will then support with assessments to promote the individual's independence and well-being. You will be responsible for identifying a person's goals and aspirations and the initiation and coordination of a range of outcomes to meet them such as the potential for reablement and enablement opportunities and access to those services. Using strength-based approaches you will promote the principles of choice and control, personalisation and self-directed support to ensure that people can assess and manage their own needs, risks and uncertainties. You will work alongside other Social Workers, Occupational Therapists and Community Care Officers in a fast paced, supportive team. Good organisational skills and the ability to manage a case load of a mixed priority of work is important. Key Skills: Building trusted relationships. Active listening to understand what matters most to the people you work with. Ensuring that a person wishes, feelings and beliefs are central to decision making. Connecting people to wider networks of support and opportunity. Keeping in touch with people to ensure that things or working well and if anything needs to change. Essential requirements: Recognising that people are the experts in their own lives. Communicating respectfully with and about people. Thinking and acting creatively. Professionally challenging circumstances and environments that marginalise, exclude or oppress. Critical reflective practice and a desire for continuous learning and professional development. You will be required to: Respect the dignity and diversity of the people you're working with. Understand and respond to people's unique needs and aspirations. Uphold human rights and social justice. Have professional curiosity. What We Offer: Latest technology for flexible working. Mileage payment. A comprehensive career pathway with induction, supervision, and Continuous Professional Development (CPD). An excellent occupational pension scheme. A flexible and supportive work environment. Generous annual leave plus 8 statutory bank holidays. You must have a recognised social work qualification, registration with Social Work England and a sound knowledge base of relevant social care legislation. Experience of working with adult safeguarding and partnership working with health, external agencies and providers. There is an expectation that Social Workers work flexibly in partnership with colleagues across the UEC teams as required to manage pressures and achieve the best outcomes for the people of Nottinghamshire. The UEC teams cover the transfer of care hub at weekends and bank holidays and this opportunity will be offered on a voluntary rota basis for enhanced pay Nottinghamshire County Council values its employees and is committed to their growth and well-being. We are on a journey to enhance the cultural priorities of Adult Social Care, shaping a positive and inclusive environment. In return for your commitment, we will provide a supportive team environment with access to professional development opportunities. You will receive regular supervision, both formally and informally and be supported to attend training to progress your career and meet Social Work England's continued professional development requirements (CPD) . Applications are encouraged from both Band A and B Social Worker's. For Band B, you must have at least 2 years' experience as a qualified Social Worker. The ability to drive and regular use of a car for work is essential unless disability precludes this. Please be advised that all applicants must have the legal right to work in the United Kingdom at the time of application. The Council will not be offering visa sponsorship for this position. If you are unable to provide evidence of your right to work, your application will not be considered further.
Nottinghamshire County Council
Advanced Social Work Practitioner
Nottinghamshire County Council Nottingham, Nottinghamshire
Join the Urgent & Emergency Care Team's, we have posts available in South and Mid of the County. Are you ready to take on an exciting challenge in a fast-paced, supportive team? We're looking for dynamic, enthusiastic and compassionate individuals with relevant knowledge, skills and expertise in all areas of Social Work practice and hospital discharge to join us in our Urgent and Emergency Care Teams. You will develop as a practice lead which will be integral to supporting the Team Manager to implement change and embed new ways of working. The ideal candidate will have a passion for Social Work with the ability to enable effective integrated working with partners and the promoting of independence through reablement and enablement approaches. The preferred candidate will supervise and mentor staff and be responsible for managing a small complex caseload of a mixed priority of work. You will have experience of safeguarding vulnerable people and will act as a safeguarding manager for the people you supervise. Using strength-based approaches you will promote the principles of choice and control, personalisation, and self-directed support to ensure that where possible people and their care givers can assess and manage their own needs, risks, and uncertainties. You will work with other Social Workers, Occupational Therapists and Community Care Officers in a fast-paced team. Key Skills: Building trusted relationships. Active listening to understand what matters most to the people you work with. Ensuring that a person wishes, feelings and beliefs are central to decision making. Connecting people to wider networks of support and opportunity. Keeping in touch with people to ensure that things or working well and if anything needs to change. Essential requirements: Recognising that people are the experts in their own lives. Communicating respectfully with and about people. Thinking and acting creatively. Professionally challenging circumstances and environments that marginalise, exclude or oppress. Critical reflective practice and a desire for continuous learning and professional development. You will be required to: Respect the dignity and diversity of the people you're working with. Understand and respond to people's unique needs and aspirations. Uphold human rights and social justice. Have professional curiosity. What We Offer: Latest technology for flexible working. Mileage payment. A comprehensive career pathway with induction, supervision, and Continuous Professional Development (CPD). An excellent occupational pension scheme. A flexible and supportive work environment. Generous annual leave plus 8 statutory bank holidays. Nottinghamshire County Council values its employees and is committed to their growth and well-being. We are on a journey to enhance the cultural priorities of Adult Social Care, shaping a positive and inclusive environment. In return for your commitment, we will provide a supportive team environment with access to professional development opportunities to progress your career and meet your continued professional development. You will receive regular supervision, both formally and informally and be supported to develop your skills within practice. You must have a Social Work Qualification and be registered by Social Work England. You will either be an Approved Mental Health Practitioner (AMHP) a Best Interests Assessor (BIA) or Practice Educator (Level 2) Knowledge and experience of safeguarding adult's work within multi-agency procedures and experience of staff supervision, training, and development. You will have a full driver's licence and the use of a car for work. Working Hours Monday to Thursday: 8:30 AM - 5:00 PM. Friday: 8:30 AM - 4:30 PM Office presence: 2 days per week Who We're Looking For If you're creative, resilient, and passionate about supporting people in the community, we'd love to hear from you! This is a fantastic opportunity to develop your skills and make a real difference within a welcoming, values-driven team. Please contact Abby Parish (Team Manager) on or Kerry Birkinshaw (Team Manager) on if you want to discuss further.
Oct 07, 2025
Full time
Join the Urgent & Emergency Care Team's, we have posts available in South and Mid of the County. Are you ready to take on an exciting challenge in a fast-paced, supportive team? We're looking for dynamic, enthusiastic and compassionate individuals with relevant knowledge, skills and expertise in all areas of Social Work practice and hospital discharge to join us in our Urgent and Emergency Care Teams. You will develop as a practice lead which will be integral to supporting the Team Manager to implement change and embed new ways of working. The ideal candidate will have a passion for Social Work with the ability to enable effective integrated working with partners and the promoting of independence through reablement and enablement approaches. The preferred candidate will supervise and mentor staff and be responsible for managing a small complex caseload of a mixed priority of work. You will have experience of safeguarding vulnerable people and will act as a safeguarding manager for the people you supervise. Using strength-based approaches you will promote the principles of choice and control, personalisation, and self-directed support to ensure that where possible people and their care givers can assess and manage their own needs, risks, and uncertainties. You will work with other Social Workers, Occupational Therapists and Community Care Officers in a fast-paced team. Key Skills: Building trusted relationships. Active listening to understand what matters most to the people you work with. Ensuring that a person wishes, feelings and beliefs are central to decision making. Connecting people to wider networks of support and opportunity. Keeping in touch with people to ensure that things or working well and if anything needs to change. Essential requirements: Recognising that people are the experts in their own lives. Communicating respectfully with and about people. Thinking and acting creatively. Professionally challenging circumstances and environments that marginalise, exclude or oppress. Critical reflective practice and a desire for continuous learning and professional development. You will be required to: Respect the dignity and diversity of the people you're working with. Understand and respond to people's unique needs and aspirations. Uphold human rights and social justice. Have professional curiosity. What We Offer: Latest technology for flexible working. Mileage payment. A comprehensive career pathway with induction, supervision, and Continuous Professional Development (CPD). An excellent occupational pension scheme. A flexible and supportive work environment. Generous annual leave plus 8 statutory bank holidays. Nottinghamshire County Council values its employees and is committed to their growth and well-being. We are on a journey to enhance the cultural priorities of Adult Social Care, shaping a positive and inclusive environment. In return for your commitment, we will provide a supportive team environment with access to professional development opportunities to progress your career and meet your continued professional development. You will receive regular supervision, both formally and informally and be supported to develop your skills within practice. You must have a Social Work Qualification and be registered by Social Work England. You will either be an Approved Mental Health Practitioner (AMHP) a Best Interests Assessor (BIA) or Practice Educator (Level 2) Knowledge and experience of safeguarding adult's work within multi-agency procedures and experience of staff supervision, training, and development. You will have a full driver's licence and the use of a car for work. Working Hours Monday to Thursday: 8:30 AM - 5:00 PM. Friday: 8:30 AM - 4:30 PM Office presence: 2 days per week Who We're Looking For If you're creative, resilient, and passionate about supporting people in the community, we'd love to hear from you! This is a fantastic opportunity to develop your skills and make a real difference within a welcoming, values-driven team. Please contact Abby Parish (Team Manager) on or Kerry Birkinshaw (Team Manager) on if you want to discuss further.
Michael Page Technology
Head of IT & Business Applications
Michael Page Technology Brighton, Sussex
The Head of IT Applications will lead the strategic planning, implementation, and optimization of business applications across the organisation to enhance operational efficiency, customer experience, and digital transformation within the business. Client Details This opportunity is with a well-established organisation in the retail industry, known for its strong market presence and innovative approach. The company operates as part of a large organisation and focuses on delivering high-quality products and services to its customers. Description Oversee business-critical applications (ERP, CRM, POS, ecommerce, franchise tools). Vendor management, release coordination, Tier 1-3 application support Training, user support, franchise onboarding Align systems to evolving operational needs Collaborate with IT Ops team to coordinate end-user support, issue triaging, and knowledge base management Provide application enablement and integrations in support of ecommerce growth Evaluate and recommend new technologies to support growth and innovation. Ensure applications comply with GDPR, and industry standards. Identify inefficiencies and automate workflows across departments (sales, marketing, operations). Drive adoption of Digital tools amongst staff and ensure proper training Profile A successful Head of IT Applications should have: Proven experience in managing IT applications within the retail industry. A strong background in software development, implementation, and optimisation. Knowledge of industry best practices and emerging technologies. Excellent leadership and project management skills. The ability to communicate effectively with technical and non-technical stakeholders.A successful Head of IT Applications should have: Strong project management and change management skills Strategic thinking and business acumen Excellent communication and stakeholder engagement Analytical mindset with data driven decision making Deep understanding of customer journey mapping and UX 7+ years in business applications, IT management, or digital transformation Experience in beauty, wellness, retail, or hospitality industries preferred Proven track record of leading enterprise software implementations (e.g., CRM, ERP) Familiarity with SaaS platforms and cloud-based solutions Tools & technology proficiency CRM ERP E-commerce: Shopify Power BI, Tableau, Google Analytics Job Offer Opportunities for professional growth and development. Pension Bonus Private Medical
Oct 07, 2025
Full time
The Head of IT Applications will lead the strategic planning, implementation, and optimization of business applications across the organisation to enhance operational efficiency, customer experience, and digital transformation within the business. Client Details This opportunity is with a well-established organisation in the retail industry, known for its strong market presence and innovative approach. The company operates as part of a large organisation and focuses on delivering high-quality products and services to its customers. Description Oversee business-critical applications (ERP, CRM, POS, ecommerce, franchise tools). Vendor management, release coordination, Tier 1-3 application support Training, user support, franchise onboarding Align systems to evolving operational needs Collaborate with IT Ops team to coordinate end-user support, issue triaging, and knowledge base management Provide application enablement and integrations in support of ecommerce growth Evaluate and recommend new technologies to support growth and innovation. Ensure applications comply with GDPR, and industry standards. Identify inefficiencies and automate workflows across departments (sales, marketing, operations). Drive adoption of Digital tools amongst staff and ensure proper training Profile A successful Head of IT Applications should have: Proven experience in managing IT applications within the retail industry. A strong background in software development, implementation, and optimisation. Knowledge of industry best practices and emerging technologies. Excellent leadership and project management skills. The ability to communicate effectively with technical and non-technical stakeholders.A successful Head of IT Applications should have: Strong project management and change management skills Strategic thinking and business acumen Excellent communication and stakeholder engagement Analytical mindset with data driven decision making Deep understanding of customer journey mapping and UX 7+ years in business applications, IT management, or digital transformation Experience in beauty, wellness, retail, or hospitality industries preferred Proven track record of leading enterprise software implementations (e.g., CRM, ERP) Familiarity with SaaS platforms and cloud-based solutions Tools & technology proficiency CRM ERP E-commerce: Shopify Power BI, Tableau, Google Analytics Job Offer Opportunities for professional growth and development. Pension Bonus Private Medical
Investigo Change Solutions
Fraud Strategy Consultant
Investigo Change Solutions
Financial Crime Strategy Consultant Key Responsibilities: Fraud Strategy & Data Intelligence Evaluate whether the right data and KPIs are being used to monitor fraud trends. Lead efforts to identify quick wins and immediate interventions in fraud prevention. Provide analytical support to challenge existing models, especially around net loss and forecasting gaps. Operational Enablement: Address competing priorities across business units while ensuring fraud initiatives remain on track. Safeguard data integrity during technical development cycles. Drive automation and operational improvements to enhance fraud detection and response. Governance & Capacity Building Champion governance structures that empower resource ownership and decision-making. Support upskilling initiatives across fraud and risk teams. Collaborate with BAU teams to ensure seamless integration of fraud strategy into daily operations. Strategic Collaboration Work closely with finance to align fraud strategy with budget constraints and challenge assumptions where needed. Engage with stakeholders across technology, product, and fraud leadership to ensure alignment with VIK funding and business goals. Provide guidance on F2P and non-card A2A payments fraud, with a focus on immediate impact and long-term resilience. Ideal Candidate Proven experience in fraud strategy, risk analytics, or financial crime prevention. Strong understanding of Open Banking, phishing, scams, and authentication technologies. Comfortable operating in ambiguous environments with limited guidance. Appetite for championing change and challenging forecasting assumptions.
Oct 06, 2025
Contractor
Financial Crime Strategy Consultant Key Responsibilities: Fraud Strategy & Data Intelligence Evaluate whether the right data and KPIs are being used to monitor fraud trends. Lead efforts to identify quick wins and immediate interventions in fraud prevention. Provide analytical support to challenge existing models, especially around net loss and forecasting gaps. Operational Enablement: Address competing priorities across business units while ensuring fraud initiatives remain on track. Safeguard data integrity during technical development cycles. Drive automation and operational improvements to enhance fraud detection and response. Governance & Capacity Building Champion governance structures that empower resource ownership and decision-making. Support upskilling initiatives across fraud and risk teams. Collaborate with BAU teams to ensure seamless integration of fraud strategy into daily operations. Strategic Collaboration Work closely with finance to align fraud strategy with budget constraints and challenge assumptions where needed. Engage with stakeholders across technology, product, and fraud leadership to ensure alignment with VIK funding and business goals. Provide guidance on F2P and non-card A2A payments fraud, with a focus on immediate impact and long-term resilience. Ideal Candidate Proven experience in fraud strategy, risk analytics, or financial crime prevention. Strong understanding of Open Banking, phishing, scams, and authentication technologies. Comfortable operating in ambiguous environments with limited guidance. Appetite for championing change and challenging forecasting assumptions.
Nottinghamshire County Council
Advanced Social Work Practitioner
Nottinghamshire County Council Nottingham, Nottinghamshire
Join the Urgent & Emergency Care Team's, we have posts available in South and Mid of the County. Are you ready to take on an exciting challenge in a fast-paced, supportive team? We're looking for dynamic, enthusiastic and compassionate individuals with relevant knowledge, skills and expertise in all areas of Social Work practice and hospital discharge to join us in our Urgent and Emergency Care Teams. You will develop as a practice lead which will be integral to supporting the Team Manager to implement change and embed new ways of working. The ideal candidate will have a passion for Social Work with the ability to enable effective integrated working with partners and the promoting of independence through reablement and enablement approaches. The preferred candidate will supervise and mentor staff and be responsible for managing a small complex caseload of a mixed priority of work. You will have experience of safeguarding vulnerable people and will act as a safeguarding manager for the people you supervise. Using strength-based approaches you will promote the principles of choice and control, personalisation, and self-directed support to ensure that where possible people and their care givers can assess and manage their own needs, risks, and uncertainties. You will work with other Social Workers, Occupational Therapists and Community Care Officers in a fast-paced team. Key Skills: Building trusted relationships. Active listening to understand what matters most to the people you work with. Ensuring that a person wishes, feelings and beliefs are central to decision making. Connecting people to wider networks of support and opportunity. Keeping in touch with people to ensure that things or working well and if anything needs to change. Essential requirements: Recognising that people are the experts in their own lives. Communicating respectfully with and about people. Thinking and acting creatively. Professionally challenging circumstances and environments that marginalise, exclude or oppress. Critical reflective practice and a desire for continuous learning and professional development. You will be required to: Respect the dignity and diversity of the people you're working with. Understand and respond to people's unique needs and aspirations. Uphold human rights and social justice. Have professional curiosity. What We Offer: Latest technology for flexible working. Mileage payment. A comprehensive career pathway with induction, supervision, and Continuous Professional Development (CPD). An excellent occupational pension scheme. A flexible and supportive work environment. Generous annual leave plus 8 statutory bank holidays. Nottinghamshire County Council values its employees and is committed to their growth and well-being. We are on a journey to enhance the cultural priorities of Adult Social Care, shaping a positive and inclusive environment. In return for your commitment, we will provide a supportive team environment with access to professional development opportunities to progress your career and meet your continued professional development. You will receive regular supervision, both formally and informally and be supported to develop your skills within practice. You must have a Social Work Qualification and be registered by Social Work England. You will either be an Approved Mental Health Practitioner (AMHP) a Best Interests Assessor (BIA) or Practice Educator (Level 2) Knowledge and experience of safeguarding adult's work within multi-agency procedures and experience of staff supervision, training, and development. You will have a full driver's licence and the use of a car for work. Working Hours Monday to Thursday: 8:30 AM - 5:00 PM. Friday: 8:30 AM - 4:30 PM Office presence: 2 days per week Who We're Looking For If you're creative, resilient, and passionate about supporting people in the community, we'd love to hear from you! This is a fantastic opportunity to develop your skills and make a real difference within a welcoming, values-driven team. Please contact Abby Parish (Team Manager) on or Kerry Birkinshaw (Team Manager) on if you want to discuss further.
Oct 06, 2025
Full time
Join the Urgent & Emergency Care Team's, we have posts available in South and Mid of the County. Are you ready to take on an exciting challenge in a fast-paced, supportive team? We're looking for dynamic, enthusiastic and compassionate individuals with relevant knowledge, skills and expertise in all areas of Social Work practice and hospital discharge to join us in our Urgent and Emergency Care Teams. You will develop as a practice lead which will be integral to supporting the Team Manager to implement change and embed new ways of working. The ideal candidate will have a passion for Social Work with the ability to enable effective integrated working with partners and the promoting of independence through reablement and enablement approaches. The preferred candidate will supervise and mentor staff and be responsible for managing a small complex caseload of a mixed priority of work. You will have experience of safeguarding vulnerable people and will act as a safeguarding manager for the people you supervise. Using strength-based approaches you will promote the principles of choice and control, personalisation, and self-directed support to ensure that where possible people and their care givers can assess and manage their own needs, risks, and uncertainties. You will work with other Social Workers, Occupational Therapists and Community Care Officers in a fast-paced team. Key Skills: Building trusted relationships. Active listening to understand what matters most to the people you work with. Ensuring that a person wishes, feelings and beliefs are central to decision making. Connecting people to wider networks of support and opportunity. Keeping in touch with people to ensure that things or working well and if anything needs to change. Essential requirements: Recognising that people are the experts in their own lives. Communicating respectfully with and about people. Thinking and acting creatively. Professionally challenging circumstances and environments that marginalise, exclude or oppress. Critical reflective practice and a desire for continuous learning and professional development. You will be required to: Respect the dignity and diversity of the people you're working with. Understand and respond to people's unique needs and aspirations. Uphold human rights and social justice. Have professional curiosity. What We Offer: Latest technology for flexible working. Mileage payment. A comprehensive career pathway with induction, supervision, and Continuous Professional Development (CPD). An excellent occupational pension scheme. A flexible and supportive work environment. Generous annual leave plus 8 statutory bank holidays. Nottinghamshire County Council values its employees and is committed to their growth and well-being. We are on a journey to enhance the cultural priorities of Adult Social Care, shaping a positive and inclusive environment. In return for your commitment, we will provide a supportive team environment with access to professional development opportunities to progress your career and meet your continued professional development. You will receive regular supervision, both formally and informally and be supported to develop your skills within practice. You must have a Social Work Qualification and be registered by Social Work England. You will either be an Approved Mental Health Practitioner (AMHP) a Best Interests Assessor (BIA) or Practice Educator (Level 2) Knowledge and experience of safeguarding adult's work within multi-agency procedures and experience of staff supervision, training, and development. You will have a full driver's licence and the use of a car for work. Working Hours Monday to Thursday: 8:30 AM - 5:00 PM. Friday: 8:30 AM - 4:30 PM Office presence: 2 days per week Who We're Looking For If you're creative, resilient, and passionate about supporting people in the community, we'd love to hear from you! This is a fantastic opportunity to develop your skills and make a real difference within a welcoming, values-driven team. Please contact Abby Parish (Team Manager) on or Kerry Birkinshaw (Team Manager) on if you want to discuss further.

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