Job Title Customer Care Manager Location Wolverhampton (Office Based) Department Customer Care Reports To Operations Director Direct Reports Five Customer Care Coordinators/Administrators Company Size Approximately 600 employees Employment Type Full-Time, Permanent Role Purpose The Customer Care Manager is responsible for leading and developing the Customer Care department, ensuring the delivery of an efficient, professional and customer-focused aftercare service across all construction projects. Managing a team of five employees, the Customer Care Manager oversees the effective handling of customer enquiries, defects and complaints from project completion through the defects liability and warranty periods. Working closely with the Construction, Commercial, Technical and Sales departments, the post holder is responsible for driving service excellence, improving customer satisfaction and ensuring contractual and warranty obligations are fulfilled. This is a hands-on leadership role requiring excellent organisational skills, strong communication, sound commercial awareness and the ability to balance customer expectations with operational priorities. Key Responsibilities The Customer Care Manager will lead, motivate and develop a team of five Customer Care Coordinators and Administrators, creating a culture that promotes accountability, collaboration and outstanding customer service. The role includes setting departmental objectives, undertaking regular performance reviews, identifying training and development opportunities and ensuring that workloads are effectively managed to meet business priorities. The post holder will manage the day-to-day operation of the Customer Care department, ensuring all customer enquiries are logged accurately, acknowledged promptly and resolved within agreed service standards. Acting as the main escalation point for complex customer issues and complaints, the Customer Care Manager will maintain regular communication with customers, ensuring they remain informed throughout the defects resolution process. Responsibility extends to overseeing all reported defects from initial notification through to completion. The Customer Care Manager will coordinate remedial works with Site Managers, Contracts Managers and approved subcontractors, monitor progress against agreed timescales and ensure warranty obligations are fulfilled. The role also requires analysing recurring defects and working collaboratively with operational teams to identify root causes and implement improvements to minimise future occurrences. The Customer Care Manager will investigate complaints thoroughly and professionally, ensuring fair and timely resolutions are achieved while maintaining positive customer relationships. Accurate records of all complaints and corrective actions will be maintained, with trends monitored to identify opportunities for service improvement. The role requires close collaboration with Construction, Commercial, Technical and Sales teams, together with subcontractors and suppliers, to ensure customer issues are resolved efficiently and that information is communicated effectively across the business. The Customer Care Manager will also be responsible for monitoring departmental performance, maintaining accurate records within the company's customer relationship management and defect management systems, reviewing operational processes and implementing continuous improvements to enhance efficiency and customer satisfaction. Regular management reports will be prepared detailing customer satisfaction levels, complaint volumes, outstanding defects, response and completion times, warranty expenditure, contractor performance and departmental productivity. These reports will provide senior management with meaningful analysis and recommendations to support business improvement. The post holder will ensure compliance with company policies and procedures, maintain confidentiality and data protection standards in line with GDPR, and promote safe working practices when coordinating remedial works. Key Performance Indicators Success within the role will be measured through customer satisfaction scores, complaint resolution times, defect completion performance, reduction in outstanding defects, first-time resolution rates, warranty cost management, departmental productivity, responsiveness to customer enquiries and the engagement and performance of the Customer Care team. Person Specification The successful candidate will have significant experience within a Customer Care or Aftercare management role in the construction, housebuilding or property sector. Previous experience managing customer service teams is essential, together with a sound understanding of construction defects, remedial works and complaint resolution processes. The role requires excellent leadership and communication skills, strong organisational ability and the confidence to make informed decisions within a fast-paced environment. The successful individual will demonstrate commercial awareness, exceptional problem-solving skills and the ability to build effective working relationships across multiple departments and with external contractors. Proficiency in Microsoft Office applications and customer relationship management systems is essential. Experience of working with warranty providers such as NHBC, LABC Warranty or Premier Guarantee and knowledge of specialist defect management software would be advantageous. Qualifications Applicants should hold GCSEs, or equivalent qualifications, in English and Mathematics and possess a full UK Driving Licence. A higher-level qualification in Construction, Business Management or Customer Service, together with a recognised leadership or management qualification, would be desirable. Personal Attributes The successful candidate will demonstrate a customer-focused approach, professionalism and integrity in all aspects of their work. They will possess excellent interpersonal skills, resilience under pressure, sound judgement and strong organisational abilities. A proactive attitude towards continuous improvement, combined with the ability to inspire and develop others while taking ownership of departmental performance, will be essential to success in the role. Working Hours The position is a full-time, office-based role located in Wolverhampton, working Monday to Friday for 40 hours per week. Occasional travel to construction sites may be required to support operational activities and customer care requirements. What Success Looks Like Success in this role will be demonstrated by the development of a high-performing Customer Care team, consistently high levels of customer satisfaction, reduced defect resolution times, effective complaint management, strong collaborative relationships across the business and the implementation of continuous improvements that enhance both operational efficiency and the overall customer experience.
Jul 05, 2026
Full time
Job Title Customer Care Manager Location Wolverhampton (Office Based) Department Customer Care Reports To Operations Director Direct Reports Five Customer Care Coordinators/Administrators Company Size Approximately 600 employees Employment Type Full-Time, Permanent Role Purpose The Customer Care Manager is responsible for leading and developing the Customer Care department, ensuring the delivery of an efficient, professional and customer-focused aftercare service across all construction projects. Managing a team of five employees, the Customer Care Manager oversees the effective handling of customer enquiries, defects and complaints from project completion through the defects liability and warranty periods. Working closely with the Construction, Commercial, Technical and Sales departments, the post holder is responsible for driving service excellence, improving customer satisfaction and ensuring contractual and warranty obligations are fulfilled. This is a hands-on leadership role requiring excellent organisational skills, strong communication, sound commercial awareness and the ability to balance customer expectations with operational priorities. Key Responsibilities The Customer Care Manager will lead, motivate and develop a team of five Customer Care Coordinators and Administrators, creating a culture that promotes accountability, collaboration and outstanding customer service. The role includes setting departmental objectives, undertaking regular performance reviews, identifying training and development opportunities and ensuring that workloads are effectively managed to meet business priorities. The post holder will manage the day-to-day operation of the Customer Care department, ensuring all customer enquiries are logged accurately, acknowledged promptly and resolved within agreed service standards. Acting as the main escalation point for complex customer issues and complaints, the Customer Care Manager will maintain regular communication with customers, ensuring they remain informed throughout the defects resolution process. Responsibility extends to overseeing all reported defects from initial notification through to completion. The Customer Care Manager will coordinate remedial works with Site Managers, Contracts Managers and approved subcontractors, monitor progress against agreed timescales and ensure warranty obligations are fulfilled. The role also requires analysing recurring defects and working collaboratively with operational teams to identify root causes and implement improvements to minimise future occurrences. The Customer Care Manager will investigate complaints thoroughly and professionally, ensuring fair and timely resolutions are achieved while maintaining positive customer relationships. Accurate records of all complaints and corrective actions will be maintained, with trends monitored to identify opportunities for service improvement. The role requires close collaboration with Construction, Commercial, Technical and Sales teams, together with subcontractors and suppliers, to ensure customer issues are resolved efficiently and that information is communicated effectively across the business. The Customer Care Manager will also be responsible for monitoring departmental performance, maintaining accurate records within the company's customer relationship management and defect management systems, reviewing operational processes and implementing continuous improvements to enhance efficiency and customer satisfaction. Regular management reports will be prepared detailing customer satisfaction levels, complaint volumes, outstanding defects, response and completion times, warranty expenditure, contractor performance and departmental productivity. These reports will provide senior management with meaningful analysis and recommendations to support business improvement. The post holder will ensure compliance with company policies and procedures, maintain confidentiality and data protection standards in line with GDPR, and promote safe working practices when coordinating remedial works. Key Performance Indicators Success within the role will be measured through customer satisfaction scores, complaint resolution times, defect completion performance, reduction in outstanding defects, first-time resolution rates, warranty cost management, departmental productivity, responsiveness to customer enquiries and the engagement and performance of the Customer Care team. Person Specification The successful candidate will have significant experience within a Customer Care or Aftercare management role in the construction, housebuilding or property sector. Previous experience managing customer service teams is essential, together with a sound understanding of construction defects, remedial works and complaint resolution processes. The role requires excellent leadership and communication skills, strong organisational ability and the confidence to make informed decisions within a fast-paced environment. The successful individual will demonstrate commercial awareness, exceptional problem-solving skills and the ability to build effective working relationships across multiple departments and with external contractors. Proficiency in Microsoft Office applications and customer relationship management systems is essential. Experience of working with warranty providers such as NHBC, LABC Warranty or Premier Guarantee and knowledge of specialist defect management software would be advantageous. Qualifications Applicants should hold GCSEs, or equivalent qualifications, in English and Mathematics and possess a full UK Driving Licence. A higher-level qualification in Construction, Business Management or Customer Service, together with a recognised leadership or management qualification, would be desirable. Personal Attributes The successful candidate will demonstrate a customer-focused approach, professionalism and integrity in all aspects of their work. They will possess excellent interpersonal skills, resilience under pressure, sound judgement and strong organisational abilities. A proactive attitude towards continuous improvement, combined with the ability to inspire and develop others while taking ownership of departmental performance, will be essential to success in the role. Working Hours The position is a full-time, office-based role located in Wolverhampton, working Monday to Friday for 40 hours per week. Occasional travel to construction sites may be required to support operational activities and customer care requirements. What Success Looks Like Success in this role will be demonstrated by the development of a high-performing Customer Care team, consistently high levels of customer satisfaction, reduced defect resolution times, effective complaint management, strong collaborative relationships across the business and the implementation of continuous improvements that enhance both operational efficiency and the overall customer experience.
Adele Carr Recruitment - Finance Assistant Office based - free parking. My client is looking for an organised and reliable Accounts Assistant to support a busy accounts function. Key Responsibilities Raise daily sales invoices. Administer mobile phone and fuel card invoices and internal recharges. Provide support for year-end audits. Maintain accurate records and undertake general administrative duties. Provide cover within the finance office as required. Support the Finance Manager with additional duties as needed Update sales pricing information within the transactional system. Allocate customer payments and process direct debits. Maintain and reconcile cash books. Complete month-end sales ledger processes and reconciliations. Reconcile merchanted product sales. About You GCSE Maths and English (Grade C/Level 4 or above) or equivalent. Experience within a finance and administration environment. Sales ledger processing experience This is an excellent opportunity for someone looking to develop their finance career within a supportive and fast-paced environment. Please apply today if you are interested.
Jul 03, 2026
Contractor
Adele Carr Recruitment - Finance Assistant Office based - free parking. My client is looking for an organised and reliable Accounts Assistant to support a busy accounts function. Key Responsibilities Raise daily sales invoices. Administer mobile phone and fuel card invoices and internal recharges. Provide support for year-end audits. Maintain accurate records and undertake general administrative duties. Provide cover within the finance office as required. Support the Finance Manager with additional duties as needed Update sales pricing information within the transactional system. Allocate customer payments and process direct debits. Maintain and reconcile cash books. Complete month-end sales ledger processes and reconciliations. Reconcile merchanted product sales. About You GCSE Maths and English (Grade C/Level 4 or above) or equivalent. Experience within a finance and administration environment. Sales ledger processing experience This is an excellent opportunity for someone looking to develop their finance career within a supportive and fast-paced environment. Please apply today if you are interested.
Are you ready for the next step in your career? Do you want a role will develop you and support your progression within the Welfare to Work Industry? Consider the role of an Team Leader/ Adviser Manager at Reed in Partnership! In this role you would be responsible for managing two Employment Advisers as well as a reduced caseload of around 20-25 people. We are keen to aide your development within this role and you would get the opportunity to support with monthly meetings with the commissioner, creating action plans and supporting the development of your reports. Internal applications for this role close on 16/06/2026 This role can be worked from the Harrogate or Selby office. On occasion, to meet business needs you may need to cover in either office. Your responsibilities would include: Acting as a part fee earner against agreed targets Conducting outreach activity and support Employment Advisers to gain attachments from outreach. Identifying skills gaps andco-ordinatingtraining needs Regular informal one-2-one reviews, provide input into the monthly CAR process, bi-annual reviews and Performance Development Reviews Coaching of co-members by delegating responsibilities Weekly and Monthly checks of all KPI's UtilisingManagement Information tools to monitor performance, trends and best practice Assist the Operations Manager in preparing and delivering presentations at partner events Monitoring customer services and resolving basic/informal Member/Co-Member complaints Escalating complaints where necessary to the Operations Manager What's in it for you? A generous base salary (pro-rata for part time), and great flexibility with your working schedule, we offer training, development and progression opportunities. You will have access to the range of Reed in Partnership benefits, which include: 25 days annual leave (pro-rata for part time) plus statutory bank holidays Reed Pension Scheme Award Winning Management & Leadership training Professional & Personal Development Funds Bi-annual pay reviews Plus much more that can be found on our website With the chance to dramatically make a difference to the local community, this role offers immense job satisfaction. At Reed in Partnership, we live and breathe our values in every decision and action taken, resulting in a collaborative and enjoyable culture within our offices. Our company values - we are fair open and honest; we take ownership, and we work together. Where possible we consider applications from candidates that require part-time hours, please discuss with your Talent Partner if this is something you require. Required skills and experience: Evidence of experience in or a desire to progress into a sales management role including the supervision of an individuals'/teams' delivery and/or output. A personal track record of working towards and achieving targets (minimum 1 year experience) gained in an Employment Adviser or Employment Trainer or equivalent role. Evidence of experience in or a desire to progress into a people management role including supporting, mentoring and coaching and developing an individual. A minimum of 2 A-Levels or an equivalent Level 3 Diploma GCSE English Language at a minimum of a Grade B (or equivalent Level 2 qualification). OR achievement of a Level 2 in Literacy Assessment at interview stage. Access to own vehicle Strong administration and written communication/keeping record keeping skills. Desirable Attributes: Experience of working in a fast paced performance target driven environment, such experiencemayinclude working within the following sectors/fields; Professional Services (Banking, Finance and Recruitmentetc) or Retail etc. Experience of managing a business to business sales process. Degree or relevant qualification. Degree topics may include; psychology, sociology, social care/science. Relevant qualifications would include Information Advice and Guidance NVQs, Brokerage Standard, Social Work qualifications. Fluency in more than one language
Jul 02, 2026
Full time
Are you ready for the next step in your career? Do you want a role will develop you and support your progression within the Welfare to Work Industry? Consider the role of an Team Leader/ Adviser Manager at Reed in Partnership! In this role you would be responsible for managing two Employment Advisers as well as a reduced caseload of around 20-25 people. We are keen to aide your development within this role and you would get the opportunity to support with monthly meetings with the commissioner, creating action plans and supporting the development of your reports. Internal applications for this role close on 16/06/2026 This role can be worked from the Harrogate or Selby office. On occasion, to meet business needs you may need to cover in either office. Your responsibilities would include: Acting as a part fee earner against agreed targets Conducting outreach activity and support Employment Advisers to gain attachments from outreach. Identifying skills gaps andco-ordinatingtraining needs Regular informal one-2-one reviews, provide input into the monthly CAR process, bi-annual reviews and Performance Development Reviews Coaching of co-members by delegating responsibilities Weekly and Monthly checks of all KPI's UtilisingManagement Information tools to monitor performance, trends and best practice Assist the Operations Manager in preparing and delivering presentations at partner events Monitoring customer services and resolving basic/informal Member/Co-Member complaints Escalating complaints where necessary to the Operations Manager What's in it for you? A generous base salary (pro-rata for part time), and great flexibility with your working schedule, we offer training, development and progression opportunities. You will have access to the range of Reed in Partnership benefits, which include: 25 days annual leave (pro-rata for part time) plus statutory bank holidays Reed Pension Scheme Award Winning Management & Leadership training Professional & Personal Development Funds Bi-annual pay reviews Plus much more that can be found on our website With the chance to dramatically make a difference to the local community, this role offers immense job satisfaction. At Reed in Partnership, we live and breathe our values in every decision and action taken, resulting in a collaborative and enjoyable culture within our offices. Our company values - we are fair open and honest; we take ownership, and we work together. Where possible we consider applications from candidates that require part-time hours, please discuss with your Talent Partner if this is something you require. Required skills and experience: Evidence of experience in or a desire to progress into a sales management role including the supervision of an individuals'/teams' delivery and/or output. A personal track record of working towards and achieving targets (minimum 1 year experience) gained in an Employment Adviser or Employment Trainer or equivalent role. Evidence of experience in or a desire to progress into a people management role including supporting, mentoring and coaching and developing an individual. A minimum of 2 A-Levels or an equivalent Level 3 Diploma GCSE English Language at a minimum of a Grade B (or equivalent Level 2 qualification). OR achievement of a Level 2 in Literacy Assessment at interview stage. Access to own vehicle Strong administration and written communication/keeping record keeping skills. Desirable Attributes: Experience of working in a fast paced performance target driven environment, such experiencemayinclude working within the following sectors/fields; Professional Services (Banking, Finance and Recruitmentetc) or Retail etc. Experience of managing a business to business sales process. Degree or relevant qualification. Degree topics may include; psychology, sociology, social care/science. Relevant qualifications would include Information Advice and Guidance NVQs, Brokerage Standard, Social Work qualifications. Fluency in more than one language
Assistant Financial Planner Location; Leicestershire Salary; £40-45K My client are a UK firm of Pension Scheme Specialists and Wealth Managers with offices based in Leicestershire, servicing high net worth clients, across the UK. They are now looking for an Assistant Financial Planner, who is aspiring to be a Financial Planner. ROLE OVERVIEW: This is a structured two-year development role designed for individuals' aspiring to become Financial Planners. As an Assistant Financial Planner, you will work closely with a Senior Financial Planner/ Business Owner, supporting them in day-to-day client interactions, technical tasks, production of meeting notes and coordination with client support teams. You will gradually take on more responsibility, developing the knowledge, skills, abilities, and confidence required to manage your own client portfolio. The training provided within this role is a combination of the relevant qualifications, self-study from available source material and 'on the job' training and development programme over a period of up to 24 months. CAREER PROGRESSION: After successful completion of the two-year training programme, the individual may progress to a Financial Planner role, managing their own client portfolio and providing regulated advice independently. Long-term opportunities may include equity participation and partnership, subject to business needs and individual performance. KEY TASKS: Financial Planning Assistance Attend client meetings alongside the Senior Financial Planner/Business Owner. Support the management of a large well established client portfolio of longstanding relationships. Build rapport with clients and support the delivery of a high quality, personalised service. As required create a detailed note for client meetings highlighting the client's objectives and confirming action points moving forward. Act as a point of contact for client queries, ensuring timely and professional responses. As required ensure timely preparation of meeting documentation and the completion of meeting action points as supported by other departments: Pensions and Investments teams will prepare meeting packs in advance of the client meeting. Paraplanning will prepare suitability reports and cash flow modelling. Technical Tasks Review client communication documents to ensure accuracy. Accurately document and analyse client data including income, expenditure, assets, liabilities and objectives. Assist in preparing financial plans providing solutions across pensions, investments, protection and tax planning. Business promotion Support the Senior Financial Planner/Business Owner in developing new business opportunities and referral relationships. Develop appropriate business relationships with Solicitors and Accountants within a targeted geographical region. Establish a network of professional connections and potential clients. Support the organisation of the annual client conference. Represent the firm professionally during all client events and interactions. Service and Compliance Ensure that the firm's high standards of client care are met by demonstrating competence in all stages of the advisory process. Always operate within the Rules of the FCA as documented in the firm's Performance Measures/Standards and Compliance Procedures. QUALIFICATIONS: Essential 5 GCSE's or equivalent including English Language - Grade C or above Part qualified level 4, diploma in Financial Planning Desirable Qualified level 4, diploma in Financial Planning. Economics or Finance related degree. Demonstrable interest in achieving Chartered Financial Planner status. DEMONSTRABLE EXPERIENCE: Essential At least 3 years' experience within financial services role. Servicing high net-worth clients or large brands. Building rapport with clients and support the delivery of a high-quality, personalised service. Delivering technical information on a 1-2-1 basis with a variety of clients. Maintaining high standards of customer support. Maintain accurate client records and ensure all documentation is up to date and compliant. Working to KPI's and quality standards. Desirable Participating in client meetings. Effective meeting preparation to navigate client meetings effectively. Consultative sales approach. Developing new business connections and obtaining new clients. Working in a field-based role. Accurately preparing meeting notes and utilising dictation/transcription within SLAs. Experience of working within SIPP and SSAS marketplace If you wish to be considered for this role, please email your cv to or call me to discuss on . If you have not heard from us within three weeks of submitting your application, please assume that your application has been unsuccessful on this occasion. We thank you for your interest and encourage you to apply for future opportunities.
Jul 01, 2026
Full time
Assistant Financial Planner Location; Leicestershire Salary; £40-45K My client are a UK firm of Pension Scheme Specialists and Wealth Managers with offices based in Leicestershire, servicing high net worth clients, across the UK. They are now looking for an Assistant Financial Planner, who is aspiring to be a Financial Planner. ROLE OVERVIEW: This is a structured two-year development role designed for individuals' aspiring to become Financial Planners. As an Assistant Financial Planner, you will work closely with a Senior Financial Planner/ Business Owner, supporting them in day-to-day client interactions, technical tasks, production of meeting notes and coordination with client support teams. You will gradually take on more responsibility, developing the knowledge, skills, abilities, and confidence required to manage your own client portfolio. The training provided within this role is a combination of the relevant qualifications, self-study from available source material and 'on the job' training and development programme over a period of up to 24 months. CAREER PROGRESSION: After successful completion of the two-year training programme, the individual may progress to a Financial Planner role, managing their own client portfolio and providing regulated advice independently. Long-term opportunities may include equity participation and partnership, subject to business needs and individual performance. KEY TASKS: Financial Planning Assistance Attend client meetings alongside the Senior Financial Planner/Business Owner. Support the management of a large well established client portfolio of longstanding relationships. Build rapport with clients and support the delivery of a high quality, personalised service. As required create a detailed note for client meetings highlighting the client's objectives and confirming action points moving forward. Act as a point of contact for client queries, ensuring timely and professional responses. As required ensure timely preparation of meeting documentation and the completion of meeting action points as supported by other departments: Pensions and Investments teams will prepare meeting packs in advance of the client meeting. Paraplanning will prepare suitability reports and cash flow modelling. Technical Tasks Review client communication documents to ensure accuracy. Accurately document and analyse client data including income, expenditure, assets, liabilities and objectives. Assist in preparing financial plans providing solutions across pensions, investments, protection and tax planning. Business promotion Support the Senior Financial Planner/Business Owner in developing new business opportunities and referral relationships. Develop appropriate business relationships with Solicitors and Accountants within a targeted geographical region. Establish a network of professional connections and potential clients. Support the organisation of the annual client conference. Represent the firm professionally during all client events and interactions. Service and Compliance Ensure that the firm's high standards of client care are met by demonstrating competence in all stages of the advisory process. Always operate within the Rules of the FCA as documented in the firm's Performance Measures/Standards and Compliance Procedures. QUALIFICATIONS: Essential 5 GCSE's or equivalent including English Language - Grade C or above Part qualified level 4, diploma in Financial Planning Desirable Qualified level 4, diploma in Financial Planning. Economics or Finance related degree. Demonstrable interest in achieving Chartered Financial Planner status. DEMONSTRABLE EXPERIENCE: Essential At least 3 years' experience within financial services role. Servicing high net-worth clients or large brands. Building rapport with clients and support the delivery of a high-quality, personalised service. Delivering technical information on a 1-2-1 basis with a variety of clients. Maintaining high standards of customer support. Maintain accurate client records and ensure all documentation is up to date and compliant. Working to KPI's and quality standards. Desirable Participating in client meetings. Effective meeting preparation to navigate client meetings effectively. Consultative sales approach. Developing new business connections and obtaining new clients. Working in a field-based role. Accurately preparing meeting notes and utilising dictation/transcription within SLAs. Experience of working within SIPP and SSAS marketplace If you wish to be considered for this role, please email your cv to or call me to discuss on . If you have not heard from us within three weeks of submitting your application, please assume that your application has been unsuccessful on this occasion. We thank you for your interest and encourage you to apply for future opportunities.
Experience in providing quality Customer Service Previous order processing experience Passion for delivering excellent customer experiences Working for a well-established global manufacturing business who operate in a niche industry. As the Customer Experience Specialist, you will support customers with enquiries and process sales orders. Job Description: Deliver an excellent customer experience and support to internal and external customers for orders and general enquiries Ensuring all requests are prioritised, organised and processed accurately and on time; taking ownership for resolution Mailbox Management: Ensure active management of CS Sales & Orders mailbox throughout the day. Passing queries to relevant colleagues with as much information as possible. Order Processing: Process all sales orders within 1 working day to a high degree of accuracy. Proactively informing any issues and any date changes to the customer. Communication: Internal and External communication to ensure fast and accurate processing of orders Customer Enquiries: Delivery Date Chasers, Document Requests. Be proactive, take ownership, and be comprehensive in replies to anticipate the next questions. Ensure responses are within the KPI Credits / Returns: Ensure all complaints, credits and returns are actioned within KPI expectations and logged accurately, enabling root cause analysis. Ensure consistent follow-up and proactive customer updates. Work with customers, Sales and Service to ensure customer satisfaction and first-time resolution. Warranty Replacements : Support Service enquiries with warranty replacements and ensure technical calls have all the relevant information to facilitate quick and easy resolution. Complaints: Communicate any significant complaints to the Customer Experience Manager so that the relevant action is taken to address the complaint and to minimise any adverse effect on the customer and company. Collections: Liaise with the warehouse and customers to arrange EX Works shipment. Export Compliance: Ensure all enquiries and orders are dealt with whilst adhering to company export compliance policies, and escalate to leadership when necessary. Calls: Ensure all phone calls are answered within the SLA of 20 seconds. Actively support the customer experience evolution to best in class. Ensure compliance with GDP, ISO 9001 and any other applicable quality standards Candidate Requirements: Essential: Experience in providing quality Customer Service, Customer Experience, Sales Administration, Sales Order Processing or similar experience is essential Experience in a B2B environment is essential Attention to detail English fluency Excellent communication skills Strong organisational skills IT skills on MS Office Suite Good standard in education, including Maths and English, with GCSE (or equivalent) at Grade C or above Proven ability to work flexibly and accurately, and as part of a team Passion for delivering excellent customer experiences Desirable: Microsoft Dynamics 360 Business Central (full training will be provided) This role is commutable from: Stone, Stafford, Newcastle under Lyme, Cheadle, Yarnfield, Eccleshall, Woore, Rugeley, Stoke on Trent, Uttoxeter, Abbots Bromley, Keele, Penkridge and surrounding areas This role would suit candidates with the following experience: Customer Service, Customer Experience, Sales Administration, Sales Support, Order Processing or similar role Hours: Monday - Thursday, 9:00 am - 5:00 pm - Friday 8:00 am - 4:00 pm Salary: £26,000 Per Annum Brampton Recruitment are an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region
Jun 30, 2026
Full time
Experience in providing quality Customer Service Previous order processing experience Passion for delivering excellent customer experiences Working for a well-established global manufacturing business who operate in a niche industry. As the Customer Experience Specialist, you will support customers with enquiries and process sales orders. Job Description: Deliver an excellent customer experience and support to internal and external customers for orders and general enquiries Ensuring all requests are prioritised, organised and processed accurately and on time; taking ownership for resolution Mailbox Management: Ensure active management of CS Sales & Orders mailbox throughout the day. Passing queries to relevant colleagues with as much information as possible. Order Processing: Process all sales orders within 1 working day to a high degree of accuracy. Proactively informing any issues and any date changes to the customer. Communication: Internal and External communication to ensure fast and accurate processing of orders Customer Enquiries: Delivery Date Chasers, Document Requests. Be proactive, take ownership, and be comprehensive in replies to anticipate the next questions. Ensure responses are within the KPI Credits / Returns: Ensure all complaints, credits and returns are actioned within KPI expectations and logged accurately, enabling root cause analysis. Ensure consistent follow-up and proactive customer updates. Work with customers, Sales and Service to ensure customer satisfaction and first-time resolution. Warranty Replacements : Support Service enquiries with warranty replacements and ensure technical calls have all the relevant information to facilitate quick and easy resolution. Complaints: Communicate any significant complaints to the Customer Experience Manager so that the relevant action is taken to address the complaint and to minimise any adverse effect on the customer and company. Collections: Liaise with the warehouse and customers to arrange EX Works shipment. Export Compliance: Ensure all enquiries and orders are dealt with whilst adhering to company export compliance policies, and escalate to leadership when necessary. Calls: Ensure all phone calls are answered within the SLA of 20 seconds. Actively support the customer experience evolution to best in class. Ensure compliance with GDP, ISO 9001 and any other applicable quality standards Candidate Requirements: Essential: Experience in providing quality Customer Service, Customer Experience, Sales Administration, Sales Order Processing or similar experience is essential Experience in a B2B environment is essential Attention to detail English fluency Excellent communication skills Strong organisational skills IT skills on MS Office Suite Good standard in education, including Maths and English, with GCSE (or equivalent) at Grade C or above Proven ability to work flexibly and accurately, and as part of a team Passion for delivering excellent customer experiences Desirable: Microsoft Dynamics 360 Business Central (full training will be provided) This role is commutable from: Stone, Stafford, Newcastle under Lyme, Cheadle, Yarnfield, Eccleshall, Woore, Rugeley, Stoke on Trent, Uttoxeter, Abbots Bromley, Keele, Penkridge and surrounding areas This role would suit candidates with the following experience: Customer Service, Customer Experience, Sales Administration, Sales Support, Order Processing or similar role Hours: Monday - Thursday, 9:00 am - 5:00 pm - Friday 8:00 am - 4:00 pm Salary: £26,000 Per Annum Brampton Recruitment are an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region
Purchasing and Shipping Administrator Annual Salary: £32,000 Location: Alperton Job Type: Full-time, Permanent We are seeking a highly organised and detail-oriented Purchasing and Shipping Administrator to join our team. This role is crucial for managing efficient purchasing processes, accurate stock control, smooth shipping coordination, and effective sales order and debtor management. You will report directly to the Financial Controller and Operations Manager and be an integral part of the Finance & Administration and Production departments. Maternity leave contract Day-to-day of the role: Procurement & Stock Support: Source and purchase materials, supplies, and equipment, including requesting and evaluating supplier quotes. Raise and place Purchase Orders (POs) using internal systems and ensure timely delivery by obtaining supplier acknowledgements. Maintain accurate product records and pricing within Odoo. Process delivery notes and ensure POs are closed correctly. Monitor stock levels alongside the Stores team to minimise shortages and support stocktakes. Coordinate supplier payments with Accounts Payable and maintain office supplies. Shipping & Logistics: Coordinate shipments with production teams and customers. Liaise with freight forwarders and arrange transport services. Prepare and manage shipping documentation including customs paperwork and Letters of Credit. Track shipments and resolve any delays or issues, ensuring accurate customer and shipping records. Sales Order Processing & Debtors: Raise sales orders and invoices using Odoo and process financial data in SAGE via AutoEntry. Monitor and chase outstanding payments and support debtor control and cash collection processes. Maintain warranty and service contract databases and manage deferred revenue. Communication & Collaboration: Work closely with production, sales, customer service, and finance teams. Build and maintain relationships with suppliers and logistics partners. Respond to internal and external queries promptly. General Administration: Handle main phone line, manage mail, assist with deliveries, and provide general administrative support as needed. Required Skills & Qualifications: Previous experience in purchasing, shipping, accounts, or administration. Knowledge of export/shipping procedures and logistics coordination is desirable. Experience with raising POs, processing invoices, and handling supplier payments. Excellent communication skills, strong attention to detail, and organisational ability. Positive, flexible, and proactive approach. Preferred Skills: Experience with SAGE, Odoo, QuickBooks, Concur or similar systems. Familiarity with CRM systems and understanding of import/export regulations. Knowledge of ISO9001 or quality management systems and health & safety standards (ISO45001/OHSAS18001). Proficiency in Microsoft Office. Education & Qualifications: GCSEs (or equivalent) in Maths and English. Additional qualifications in business administration, accounting, or logistics are desirable. Additional Information: This role operates within a small team environment, requiring both collaboration and the ability to work independently using initiative. To apply for this Purchasing and Shipping Administrator position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.
Jun 30, 2026
Contractor
Purchasing and Shipping Administrator Annual Salary: £32,000 Location: Alperton Job Type: Full-time, Permanent We are seeking a highly organised and detail-oriented Purchasing and Shipping Administrator to join our team. This role is crucial for managing efficient purchasing processes, accurate stock control, smooth shipping coordination, and effective sales order and debtor management. You will report directly to the Financial Controller and Operations Manager and be an integral part of the Finance & Administration and Production departments. Maternity leave contract Day-to-day of the role: Procurement & Stock Support: Source and purchase materials, supplies, and equipment, including requesting and evaluating supplier quotes. Raise and place Purchase Orders (POs) using internal systems and ensure timely delivery by obtaining supplier acknowledgements. Maintain accurate product records and pricing within Odoo. Process delivery notes and ensure POs are closed correctly. Monitor stock levels alongside the Stores team to minimise shortages and support stocktakes. Coordinate supplier payments with Accounts Payable and maintain office supplies. Shipping & Logistics: Coordinate shipments with production teams and customers. Liaise with freight forwarders and arrange transport services. Prepare and manage shipping documentation including customs paperwork and Letters of Credit. Track shipments and resolve any delays or issues, ensuring accurate customer and shipping records. Sales Order Processing & Debtors: Raise sales orders and invoices using Odoo and process financial data in SAGE via AutoEntry. Monitor and chase outstanding payments and support debtor control and cash collection processes. Maintain warranty and service contract databases and manage deferred revenue. Communication & Collaboration: Work closely with production, sales, customer service, and finance teams. Build and maintain relationships with suppliers and logistics partners. Respond to internal and external queries promptly. General Administration: Handle main phone line, manage mail, assist with deliveries, and provide general administrative support as needed. Required Skills & Qualifications: Previous experience in purchasing, shipping, accounts, or administration. Knowledge of export/shipping procedures and logistics coordination is desirable. Experience with raising POs, processing invoices, and handling supplier payments. Excellent communication skills, strong attention to detail, and organisational ability. Positive, flexible, and proactive approach. Preferred Skills: Experience with SAGE, Odoo, QuickBooks, Concur or similar systems. Familiarity with CRM systems and understanding of import/export regulations. Knowledge of ISO9001 or quality management systems and health & safety standards (ISO45001/OHSAS18001). Proficiency in Microsoft Office. Education & Qualifications: GCSEs (or equivalent) in Maths and English. Additional qualifications in business administration, accounting, or logistics are desirable. Additional Information: This role operates within a small team environment, requiring both collaboration and the ability to work independently using initiative. To apply for this Purchasing and Shipping Administrator position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.
Adele Carr Recruitment Office based - free parking. My client is looking for an organised and reliable Accounts individual to support a busy Sales Ledger function. Key Responsibilities Raise daily sales invoices. Administer mobile phone and fuel card invoices and internal recharges. Provide support for year-end audits. Maintain accurate records and undertake general administrative duties. Provide cover within the finance office as required. Support the Finance Manager with additional duties as needed Update sales pricing information within the transactional system. Allocate customer payments and process direct debits. Maintain and reconcile cash books. Complete month-end sales ledger processes and reconciliations. Reconcile merchanted product sales. About You GCSE Maths and English (Grade C/Level 4 or above) or equivalent. Experience within a finance and administration environment. Sales ledger processing experience This is an excellent opportunity for someone looking to develop their finance career within a supportive and fast-paced environment. Please apply today if you are interested.
Jun 30, 2026
Contractor
Adele Carr Recruitment Office based - free parking. My client is looking for an organised and reliable Accounts individual to support a busy Sales Ledger function. Key Responsibilities Raise daily sales invoices. Administer mobile phone and fuel card invoices and internal recharges. Provide support for year-end audits. Maintain accurate records and undertake general administrative duties. Provide cover within the finance office as required. Support the Finance Manager with additional duties as needed Update sales pricing information within the transactional system. Allocate customer payments and process direct debits. Maintain and reconcile cash books. Complete month-end sales ledger processes and reconciliations. Reconcile merchanted product sales. About You GCSE Maths and English (Grade C/Level 4 or above) or equivalent. Experience within a finance and administration environment. Sales ledger processing experience This is an excellent opportunity for someone looking to develop their finance career within a supportive and fast-paced environment. Please apply today if you are interested.
Welcome to Ada! At Ada National College for Digital Skills, our mission is to educate and empower the next generation of diverse digital talent. Through the quality of education we deliver, the depth of our industry partnerships and focus on diversity, we are changing the face of the tech sector, expanding the talent pipeline and transforming lives. We are a specialist Further Education college, where every 16-19 student takes Computer Science and all of our diverse Higher Level and Degree Apprentices work in skills shortage disciplines in innovative, blue-chip companies. The digital skills gap is costing the UK economy an estimated £63 billion a year in lost GDP. Ada seeks to fill this skills gap by equipping young with the skills industry actually needs. Ada was announced by the Prime Minister in December 2014; England s first new FE College since 1993 and since then we ve gone from strength to strength including a Good with Outstanding features in our first Ofsted Inspection. 16-19 Provision: As of 2024, we have -19 students enrolled. Our most recent results are outstanding; 39% of A level results at A - B and 74% achieving at least one Distinction or better in their externally assessed Computing BTEC. This makes us the best education institution in the country for this BTEC Job Description. Post Title: Outreach and Recruitment Officer Type of role: Full time,( fixed term one-year contract) Reporting to: Senior Outreach and Recruitment manager Annual Salary: £30,000 to 33,000 Holidays: 27 days per annum (with 3 additional days added to cover the Christmas and New Year closure days) Location: Victoria Working Pattern: Monday to Friday, 9am to 5pm (flexible), with evenings and weekends as necessary Key responsibilities of this role include: Promote Ada at outreach events (careers fairs, assemblies, workshops) with the aim of maximising applications Engage and network with school contacts to ensure growth of Ada s active contacts in outreach database Management and updating of the school database to support outreach communications Assist with event planning, administration and delivery including Outreach events, Careers Fairs, Open Days, School visits to Ada and Keep Warm events (This will involve commitment on some weekends and evenings during busy times) Support the administration of the Sixth Form application process when needed, including: dealing with enquiries to the inbox and on the phone in a timely manner, sending application communications including invitations for assessment, offers and enrollment paperwork, data entry and keeping accurate records of all applicants and their information within the customer relationship management tools (Salesforce) Support role in the preparation and administration of Lift-off days Accurate record keeping of offer letters sent / accepted, of attendance at Lift-off days and keep-warm events Administration and processing of students enrolments on GCSE results days and afterwards Keeping accurate records, inputting data into Ada s systems and exporting relevant information to produce reports and dashboards for the team Assist with wider college events Assist with tasks and administration in the wider teams including Reception and Front-of -house, facilities and External Relations. Key competencies You are a confident public speaker You have the ability to communicate effectively with a variety of audiences You have excellent communication skills including written and verbal, both face to face and on the phone You are willing to work flexibly, where necessary outside of normal working hours, and to travel around London, as necessary for the role You are accurate with excellent attention to detail You are a confident user of technology and productivity tools such as calendars, spreadsheets, trackers and databases You are able to cope with a varied workload, to prioritise effectively and to meet deadlines You enjoy being part of a hard-working, target driven team focused on offering life-changing opportunities to young people with an interest in technology You address issues and challenges proactively and can work with a diverse range of people to achieve your goals Desirable Do you have experience working in administration, admissions or outreach? Are you a confident user of Microsoft Office and/or Google suite? Do you have experience of using a CRM system (Salesforce)? Do you have experience in customer service with a track record of excellence? Safeguarding We are committed to safeguarding and promoting the welfare of students and young people and we expect all staff to share this commitment. Any job offer will be conditional on various, appropriate, pre-employment checks, including a satisfactory Enhanced Disclosure & Barring Service (DBS) check and Barred List Check, having the legal right to work in the UK and having satisfactory overseas criminal records checks, if deemed necessary, and supportive references. Equal opportunities Ada. National College for Digital Skills recognises that equality of opportunity and the recognition and promotion of diversity are integral to its strengths. The following principles apply in respect of the College s commitment to equality and diversity: To provide and promote equality of opportunity in all areas of its work and activity; To recognise and develop the diversity of skills and talent within its current and potential community. To ensure that all employees and prospective employees of the College are treated solely on the basis of their merits, abilities and potential without receiving any unjustified discrimination or unfavourable treatment on grounds such as age, disability, marital or civil partner status, pregnancy or maternity, race, religion or belief, sex, sexual orientation, gender, gender reassignment, trans status, socio-economic status or any other irrelevant distinction; To provide and promote a positive working, learning, and social environment which is free from prejudice, discrimination and any forms of harassment, bullying or victimisation; To promote good relations between individuals from different groups. Applicants with disabilities Ada. National College for Digital Skills is keen to increase the number of disabled people it employs. We therefore encourage applications from individuals with a disability who are able to carry out the duties of the post. If you have special needs in relation to your application please email the HR Team. Sponsorship We are unable to offer sponsorship for this role so can only accept applications from candidates who have the legal right to work and remain in the United Kingdom. How to apply for the role Please submit your CV and a supporting cover letter outlining your interest in the role and the relevant experience you may have. Closing date: Monday 20th October 2025 Applications will be reviewed on a rolling basis, as they are received, and we may decide to stop accepting applications before this date, so early applications are recommended. Good luck with your application.
Oct 06, 2025
Full time
Welcome to Ada! At Ada National College for Digital Skills, our mission is to educate and empower the next generation of diverse digital talent. Through the quality of education we deliver, the depth of our industry partnerships and focus on diversity, we are changing the face of the tech sector, expanding the talent pipeline and transforming lives. We are a specialist Further Education college, where every 16-19 student takes Computer Science and all of our diverse Higher Level and Degree Apprentices work in skills shortage disciplines in innovative, blue-chip companies. The digital skills gap is costing the UK economy an estimated £63 billion a year in lost GDP. Ada seeks to fill this skills gap by equipping young with the skills industry actually needs. Ada was announced by the Prime Minister in December 2014; England s first new FE College since 1993 and since then we ve gone from strength to strength including a Good with Outstanding features in our first Ofsted Inspection. 16-19 Provision: As of 2024, we have -19 students enrolled. Our most recent results are outstanding; 39% of A level results at A - B and 74% achieving at least one Distinction or better in their externally assessed Computing BTEC. This makes us the best education institution in the country for this BTEC Job Description. Post Title: Outreach and Recruitment Officer Type of role: Full time,( fixed term one-year contract) Reporting to: Senior Outreach and Recruitment manager Annual Salary: £30,000 to 33,000 Holidays: 27 days per annum (with 3 additional days added to cover the Christmas and New Year closure days) Location: Victoria Working Pattern: Monday to Friday, 9am to 5pm (flexible), with evenings and weekends as necessary Key responsibilities of this role include: Promote Ada at outreach events (careers fairs, assemblies, workshops) with the aim of maximising applications Engage and network with school contacts to ensure growth of Ada s active contacts in outreach database Management and updating of the school database to support outreach communications Assist with event planning, administration and delivery including Outreach events, Careers Fairs, Open Days, School visits to Ada and Keep Warm events (This will involve commitment on some weekends and evenings during busy times) Support the administration of the Sixth Form application process when needed, including: dealing with enquiries to the inbox and on the phone in a timely manner, sending application communications including invitations for assessment, offers and enrollment paperwork, data entry and keeping accurate records of all applicants and their information within the customer relationship management tools (Salesforce) Support role in the preparation and administration of Lift-off days Accurate record keeping of offer letters sent / accepted, of attendance at Lift-off days and keep-warm events Administration and processing of students enrolments on GCSE results days and afterwards Keeping accurate records, inputting data into Ada s systems and exporting relevant information to produce reports and dashboards for the team Assist with wider college events Assist with tasks and administration in the wider teams including Reception and Front-of -house, facilities and External Relations. Key competencies You are a confident public speaker You have the ability to communicate effectively with a variety of audiences You have excellent communication skills including written and verbal, both face to face and on the phone You are willing to work flexibly, where necessary outside of normal working hours, and to travel around London, as necessary for the role You are accurate with excellent attention to detail You are a confident user of technology and productivity tools such as calendars, spreadsheets, trackers and databases You are able to cope with a varied workload, to prioritise effectively and to meet deadlines You enjoy being part of a hard-working, target driven team focused on offering life-changing opportunities to young people with an interest in technology You address issues and challenges proactively and can work with a diverse range of people to achieve your goals Desirable Do you have experience working in administration, admissions or outreach? Are you a confident user of Microsoft Office and/or Google suite? Do you have experience of using a CRM system (Salesforce)? Do you have experience in customer service with a track record of excellence? Safeguarding We are committed to safeguarding and promoting the welfare of students and young people and we expect all staff to share this commitment. Any job offer will be conditional on various, appropriate, pre-employment checks, including a satisfactory Enhanced Disclosure & Barring Service (DBS) check and Barred List Check, having the legal right to work in the UK and having satisfactory overseas criminal records checks, if deemed necessary, and supportive references. Equal opportunities Ada. National College for Digital Skills recognises that equality of opportunity and the recognition and promotion of diversity are integral to its strengths. The following principles apply in respect of the College s commitment to equality and diversity: To provide and promote equality of opportunity in all areas of its work and activity; To recognise and develop the diversity of skills and talent within its current and potential community. To ensure that all employees and prospective employees of the College are treated solely on the basis of their merits, abilities and potential without receiving any unjustified discrimination or unfavourable treatment on grounds such as age, disability, marital or civil partner status, pregnancy or maternity, race, religion or belief, sex, sexual orientation, gender, gender reassignment, trans status, socio-economic status or any other irrelevant distinction; To provide and promote a positive working, learning, and social environment which is free from prejudice, discrimination and any forms of harassment, bullying or victimisation; To promote good relations between individuals from different groups. Applicants with disabilities Ada. National College for Digital Skills is keen to increase the number of disabled people it employs. We therefore encourage applications from individuals with a disability who are able to carry out the duties of the post. If you have special needs in relation to your application please email the HR Team. Sponsorship We are unable to offer sponsorship for this role so can only accept applications from candidates who have the legal right to work and remain in the United Kingdom. How to apply for the role Please submit your CV and a supporting cover letter outlining your interest in the role and the relevant experience you may have. Closing date: Monday 20th October 2025 Applications will be reviewed on a rolling basis, as they are received, and we may decide to stop accepting applications before this date, so early applications are recommended. Good luck with your application.
CPR Recruitment Ltd are one of the UK's fastest growing construction recruitment agencies. We are looking to engage 2 new trainees to the business who will be working from our Maidstone Head Office on our 'fast track to recruitment success programme'. The programme will last for 6 months and take you from complete recruitment newcomer to a fully fledged consultant working on an established recruitment desk. What does the programme look like: 121 training and development with a variety of CPR's top billers and managers External training on sales and business development Weekly, Monthly and Quarterly incentives A structured plan from day 1, clearly outlining your expectations and what CPR will be working on for you to acheive in your career CPR want the best for our employees and are commited to growing the team organically with regular promotions and rewarding our staff with market leading commission. The 2 participants of last years fast track to recruitment success programme are on track to earn 80k from their careers with CPR this year. That could be you this year. What do we look for from new trainees: Keen to learn Hardworking, can do attitude Ability to make decisions and think on your feet Natural tenacity Desire to earn money and build a solid career 5 GCSE's What will the day to day role look like? Working in our Central Maidstone Head Office Site visits and client days with experienced consultants Training from some of the best consultants in the industry Learning to sell to new and existing customers What can CPR offer you: Competitive basic salary Uncapped Commission 2 international company trips a year, somewhere sunny and a ski holiday (all paid for) The chance to earn more and more as your experience increases, we are looking for someone who wants to progress to consultant and beyond where our commission is one of the best in the market To apply please submit your CV to Tim Sutton
Oct 06, 2025
Full time
CPR Recruitment Ltd are one of the UK's fastest growing construction recruitment agencies. We are looking to engage 2 new trainees to the business who will be working from our Maidstone Head Office on our 'fast track to recruitment success programme'. The programme will last for 6 months and take you from complete recruitment newcomer to a fully fledged consultant working on an established recruitment desk. What does the programme look like: 121 training and development with a variety of CPR's top billers and managers External training on sales and business development Weekly, Monthly and Quarterly incentives A structured plan from day 1, clearly outlining your expectations and what CPR will be working on for you to acheive in your career CPR want the best for our employees and are commited to growing the team organically with regular promotions and rewarding our staff with market leading commission. The 2 participants of last years fast track to recruitment success programme are on track to earn 80k from their careers with CPR this year. That could be you this year. What do we look for from new trainees: Keen to learn Hardworking, can do attitude Ability to make decisions and think on your feet Natural tenacity Desire to earn money and build a solid career 5 GCSE's What will the day to day role look like? Working in our Central Maidstone Head Office Site visits and client days with experienced consultants Training from some of the best consultants in the industry Learning to sell to new and existing customers What can CPR offer you: Competitive basic salary Uncapped Commission 2 international company trips a year, somewhere sunny and a ski holiday (all paid for) The chance to earn more and more as your experience increases, we are looking for someone who wants to progress to consultant and beyond where our commission is one of the best in the market To apply please submit your CV to Tim Sutton
Join this leading organisation looking for their next Service Administrator Your new company A market-leading organisation with a strong national footprint is seeking a Service Administrator to join their fast-paced Operations team. With decades of experience delivering high-impact solutions, this company is known for its commitment to operational excellence. Your new role As Service Administrator, you will play a key role in supporting the day-to-day operations of the business. Reporting to the Service Manager, you'll be responsible for coordinating work schedules, maintaining accurate records, and liaising with internal teams and external contractors to ensure smooth delivery of services. This is a hands-on role that requires excellent organisational skills and a proactive approach. Key responsibilities include: Overseeing administration duties within the Operations team, including reporting and scheduling Collaborating with Campaign Planning and Sales teams to ensure operational readiness Maintaining accurate records of the product portfolio and updating stakeholders Coordinating with contractors to ensure timely completion of tasks Managing operational priorities and ensuring deadlines are met Reviewing requirements and generating instructions for posting, cleaning, and damage control Preparing build packs and health & safety documentation Providing feedback and reporting on completed tasks to internal teams and business partners Organising and collating materials ahead of campaign periods What you'll need to succeed Minimum 1 year's experience in a similar administrative or operational role5 GCSEs including Maths and English (Grade C or above)Strong communication and interpersonal skillsProficiency in Microsoft Office, particularly Excel and OutlookAbility to manage multiple priorities in a fast-paced environmentHigh attention to detail and a proactive mindset What you'll get in return Starting salary of £26,300Structured salary reviews and annual bonus scheme33 days annual leave including birthday leaveCompany pension and employee rewards packagePayable overtimeFree on-site parkingSupportive team environment with opportunities for career development What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Oct 03, 2025
Full time
Join this leading organisation looking for their next Service Administrator Your new company A market-leading organisation with a strong national footprint is seeking a Service Administrator to join their fast-paced Operations team. With decades of experience delivering high-impact solutions, this company is known for its commitment to operational excellence. Your new role As Service Administrator, you will play a key role in supporting the day-to-day operations of the business. Reporting to the Service Manager, you'll be responsible for coordinating work schedules, maintaining accurate records, and liaising with internal teams and external contractors to ensure smooth delivery of services. This is a hands-on role that requires excellent organisational skills and a proactive approach. Key responsibilities include: Overseeing administration duties within the Operations team, including reporting and scheduling Collaborating with Campaign Planning and Sales teams to ensure operational readiness Maintaining accurate records of the product portfolio and updating stakeholders Coordinating with contractors to ensure timely completion of tasks Managing operational priorities and ensuring deadlines are met Reviewing requirements and generating instructions for posting, cleaning, and damage control Preparing build packs and health & safety documentation Providing feedback and reporting on completed tasks to internal teams and business partners Organising and collating materials ahead of campaign periods What you'll need to succeed Minimum 1 year's experience in a similar administrative or operational role5 GCSEs including Maths and English (Grade C or above)Strong communication and interpersonal skillsProficiency in Microsoft Office, particularly Excel and OutlookAbility to manage multiple priorities in a fast-paced environmentHigh attention to detail and a proactive mindset What you'll get in return Starting salary of £26,300Structured salary reviews and annual bonus scheme33 days annual leave including birthday leaveCompany pension and employee rewards packagePayable overtimeFree on-site parkingSupportive team environment with opportunities for career development What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Are you a detail-driven professional who thrives on keeping things running smoothly behind the scenes? This is your chance to step into a pivotal role where your organisational skills and sales know-how will directly contribute to business growth and customer success. About the Role The Sales Support Executive plays a pivotal role in supporting the Sales department, working closely with Account Managers, Business Development Managers, Third Party Intermediaries (TPIs), our direct sales teams, and both onshore and offshore, as well as Customer Operations. The primary focus of the role is to drive contract conversions, ensuring timely and accurate completion. You will liaise with TPI suppliers to maximise conversion volumes, which may include preparing and issuing quotes. In addition, you will provide essential sales support to the Account Management and Business Development teams, contributing to the overall success of acquisition efforts. Collaboration with the Customer Transition Team will be key to ensuring a seamless onboarding experience for new customers. As part of your responsibilities, you will create and issue customer contracts, maintain accurate records within Salesforce (and Microsoft Dynamics when live) and GCW, and ensure contract hierarchies are correctly structured in line with agreed water and wastewater terms. This includes assigning contracts to the appropriate reporting and billing groups and conducting quality checks following any additions or amendments in our billing system (GCW). You will also be expected to provide cover for the Contracts Manager when required. About you Ideally you will have previous experience of working in a Sales Support function. You must have experience of working with salesforce (or similar CRM system) GCW, Microsoft Office, pdf writer and knowledge of Power BI. You will have a proven record of effectively prioritising and organising own workload to deliver against appropriate deadlines and/or meeting KPIs and the ability to work under pressure with a high degree of accuracy and strong attention to detail. You must have an understanding of pricing, contracts and TPI commission. You will have proven ability to quickly build positive and productive relationships with customers both internally and externally demonstrating a passion for our products, discerning opportunities to make sure customers are fully informed about our products and services; generating and passing potential business development opportunities across the business. You will be confident in using financial information to encourage customers to respond positively to our product and service offerings and have experience in working with TPI suppliers and managing relationships. Excellent communication skills are essential with the ability to communicate clearly and confidently; adapting communication style to suit stakeholders. What's in it for you? You'll be a key team player in one of the largest water retailers in the UK, with lots of benefits and the chance to grow your career. Salary up to £27,825 Working hours Monday to Friday, 9am to 5pm, and no evenings or weekends, so a great work life balance. 10% annual bonus potential Attractive pension plan 31 days annual leave and six bank holidays. Subsidised restaurant, coffee shop and free gym membership Employee discounts Why we're the right fit We're passionate about providing a great place to work, where our colleagues feel trusted, valued, supported and empowered, whatever their background or role. And we're committed to providing an inclusive workplace that welcomes and promotes diversity and provides equal opportunities for everyone. In everything we do, we're driven to make a positive difference, and always strive to do the right thing by our customers, our people, our local communities and the environment. Life at Business Stream is fast-paced and exciting, where no two days are the same. Who we are Business Stream is one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. With over 17 years' experience of operating in a competitive water market - longer than any other retailer - we're the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates. Headquartered in Edinburgh and employing around 300 people, we provide a range of services including metering and billing, water efficiency support and, water and waste water management solutions. How to make this job all yours We're looking to welcome exceptional people into our fantastic team so if you think this job is for you, we'd love to hear from you. To apply, please click the 'Apply' button at the bottom of this page, and send us a copy of your CV. The closing date for applications is Friday 17 October at 5pm. A Disability Confident Committed employer If you consider yourself to have a disability, we encourage you to disclose this as part of your application. By knowing this about you, we can provide the necessary support you might require and use your unique talents effectively too.
Oct 02, 2025
Full time
Are you a detail-driven professional who thrives on keeping things running smoothly behind the scenes? This is your chance to step into a pivotal role where your organisational skills and sales know-how will directly contribute to business growth and customer success. About the Role The Sales Support Executive plays a pivotal role in supporting the Sales department, working closely with Account Managers, Business Development Managers, Third Party Intermediaries (TPIs), our direct sales teams, and both onshore and offshore, as well as Customer Operations. The primary focus of the role is to drive contract conversions, ensuring timely and accurate completion. You will liaise with TPI suppliers to maximise conversion volumes, which may include preparing and issuing quotes. In addition, you will provide essential sales support to the Account Management and Business Development teams, contributing to the overall success of acquisition efforts. Collaboration with the Customer Transition Team will be key to ensuring a seamless onboarding experience for new customers. As part of your responsibilities, you will create and issue customer contracts, maintain accurate records within Salesforce (and Microsoft Dynamics when live) and GCW, and ensure contract hierarchies are correctly structured in line with agreed water and wastewater terms. This includes assigning contracts to the appropriate reporting and billing groups and conducting quality checks following any additions or amendments in our billing system (GCW). You will also be expected to provide cover for the Contracts Manager when required. About you Ideally you will have previous experience of working in a Sales Support function. You must have experience of working with salesforce (or similar CRM system) GCW, Microsoft Office, pdf writer and knowledge of Power BI. You will have a proven record of effectively prioritising and organising own workload to deliver against appropriate deadlines and/or meeting KPIs and the ability to work under pressure with a high degree of accuracy and strong attention to detail. You must have an understanding of pricing, contracts and TPI commission. You will have proven ability to quickly build positive and productive relationships with customers both internally and externally demonstrating a passion for our products, discerning opportunities to make sure customers are fully informed about our products and services; generating and passing potential business development opportunities across the business. You will be confident in using financial information to encourage customers to respond positively to our product and service offerings and have experience in working with TPI suppliers and managing relationships. Excellent communication skills are essential with the ability to communicate clearly and confidently; adapting communication style to suit stakeholders. What's in it for you? You'll be a key team player in one of the largest water retailers in the UK, with lots of benefits and the chance to grow your career. Salary up to £27,825 Working hours Monday to Friday, 9am to 5pm, and no evenings or weekends, so a great work life balance. 10% annual bonus potential Attractive pension plan 31 days annual leave and six bank holidays. Subsidised restaurant, coffee shop and free gym membership Employee discounts Why we're the right fit We're passionate about providing a great place to work, where our colleagues feel trusted, valued, supported and empowered, whatever their background or role. And we're committed to providing an inclusive workplace that welcomes and promotes diversity and provides equal opportunities for everyone. In everything we do, we're driven to make a positive difference, and always strive to do the right thing by our customers, our people, our local communities and the environment. Life at Business Stream is fast-paced and exciting, where no two days are the same. Who we are Business Stream is one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. With over 17 years' experience of operating in a competitive water market - longer than any other retailer - we're the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates. Headquartered in Edinburgh and employing around 300 people, we provide a range of services including metering and billing, water efficiency support and, water and waste water management solutions. How to make this job all yours We're looking to welcome exceptional people into our fantastic team so if you think this job is for you, we'd love to hear from you. To apply, please click the 'Apply' button at the bottom of this page, and send us a copy of your CV. The closing date for applications is Friday 17 October at 5pm. A Disability Confident Committed employer If you consider yourself to have a disability, we encourage you to disclose this as part of your application. By knowing this about you, we can provide the necessary support you might require and use your unique talents effectively too.
