Office Angels
Hove, Sussex
Customer Relations & Complaints Executive Location: Hove, East Sussex Salary: 27,000 - 32,000 DOE + KPI Bonus Scheme (OTE 29,500 - 36,500) Job Type: Permanent, Full-Time Hours: Monday to Friday, 9:00am - 5:30pm (1-hour lunch break) Additional Requirement: One Saturday per month on a rota basis (paid or time off in lieu) Are you an experienced customer service professional with a passion for delivering outstanding customer experiences and resolving complaints effectively? We are recruiting for a Customer Relations & Aftercare Executive to join a successful and growing business based in Hove. This is an excellent opportunity for someone with a background in customer complaints, aftercare, customer success, customer support, service delivery, or customer relations who enjoys taking ownership of cases and ensuring customers receive an exceptional service journey from start to finish. Working within a fast-paced customer experience team, you'll act as the key point of contact for customers following product delivery or installation, managing aftercare enquiries, complaints resolution, service coordination, and customer feedback. The Role As a Customer Relations Executive, you will be responsible for maintaining high levels of customer satisfaction by handling customer concerns, resolving issues efficiently, and coordinating any required remedial works or follow-up appointments. This role offers a high level of autonomy, requiring excellent organisation, problem-solving skills, and the ability to build positive relationships with customers and internal teams alike. Key Responsibilities Manage customer complaints and aftercare enquiries from initial contact through to resolution. Act as the primary post-service point of contact for customers. Investigate and resolve customer concerns in a professional, empathetic, and solutions-focused manner. Coordinate engineer, technician, or service appointments where corrective actions are required. Maintain accurate customer records and case notes within the CRM system. Work closely with internal departments to resolve product, service, or delivery-related issues. Monitor and manage online customer feedback and review platforms. Respond to customer reviews and implement actions to improve customer satisfaction scores. Escalate complex cases where necessary while retaining ownership of the customer journey. Identify trends within complaints and customer feedback to support continuous improvement initiatives. Skills & Experience Required Previous experience within a customer relations, complaints handling, aftercare, customer service, customer success, or client services role . Strong conflict resolution and complaint management skills. Excellent verbal and written communication abilities. Ability to manage multiple customer cases simultaneously. Highly organised with strong attention to detail. Comfortable working independently and managing workloads effectively. Experience using CRM systems, Microsoft Office, email, and digital communication tools. Customer-centric approach with a genuine desire to deliver excellent service. Ideal Backgrounds We welcome applications from candidates with experience as: Customer Relations Executive, Complaints Handler, Customer Complaints Specialist, Aftercare Coordinator, Customer Experience Executive, Customer Success Executive, Service Delivery Coordinator, Client Relationship Executive, Customer Support Executive, Complaint Resolution Advisor, Customer Care Coordinator, After Sales Executive If you have trouble uploading your CV, please email it to (url removed) and put the job title as the subject By registering with Office Angels you will benefit from the support of a dedicated and experienced recruitment consultant, have access to various interviewing techniques, regular updates of the local employment market and consistent feedback on all applications. This service is offered right through to the day you start your new role and beyond. Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy. Please note that only candidates selected for an interview will be contacted. We appreciate your understanding in this matter. Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Customer Relations & Complaints Executive Location: Hove, East Sussex Salary: 27,000 - 32,000 DOE + KPI Bonus Scheme (OTE 29,500 - 36,500) Job Type: Permanent, Full-Time Hours: Monday to Friday, 9:00am - 5:30pm (1-hour lunch break) Additional Requirement: One Saturday per month on a rota basis (paid or time off in lieu) Are you an experienced customer service professional with a passion for delivering outstanding customer experiences and resolving complaints effectively? We are recruiting for a Customer Relations & Aftercare Executive to join a successful and growing business based in Hove. This is an excellent opportunity for someone with a background in customer complaints, aftercare, customer success, customer support, service delivery, or customer relations who enjoys taking ownership of cases and ensuring customers receive an exceptional service journey from start to finish. Working within a fast-paced customer experience team, you'll act as the key point of contact for customers following product delivery or installation, managing aftercare enquiries, complaints resolution, service coordination, and customer feedback. The Role As a Customer Relations Executive, you will be responsible for maintaining high levels of customer satisfaction by handling customer concerns, resolving issues efficiently, and coordinating any required remedial works or follow-up appointments. This role offers a high level of autonomy, requiring excellent organisation, problem-solving skills, and the ability to build positive relationships with customers and internal teams alike. Key Responsibilities Manage customer complaints and aftercare enquiries from initial contact through to resolution. Act as the primary post-service point of contact for customers. Investigate and resolve customer concerns in a professional, empathetic, and solutions-focused manner. Coordinate engineer, technician, or service appointments where corrective actions are required. Maintain accurate customer records and case notes within the CRM system. Work closely with internal departments to resolve product, service, or delivery-related issues. Monitor and manage online customer feedback and review platforms. Respond to customer reviews and implement actions to improve customer satisfaction scores. Escalate complex cases where necessary while retaining ownership of the customer journey. Identify trends within complaints and customer feedback to support continuous improvement initiatives. Skills & Experience Required Previous experience within a customer relations, complaints handling, aftercare, customer service, customer success, or client services role . Strong conflict resolution and complaint management skills. Excellent verbal and written communication abilities. Ability to manage multiple customer cases simultaneously. Highly organised with strong attention to detail. Comfortable working independently and managing workloads effectively. Experience using CRM systems, Microsoft Office, email, and digital communication tools. Customer-centric approach with a genuine desire to deliver excellent service. Ideal Backgrounds We welcome applications from candidates with experience as: Customer Relations Executive, Complaints Handler, Customer Complaints Specialist, Aftercare Coordinator, Customer Experience Executive, Customer Success Executive, Service Delivery Coordinator, Client Relationship Executive, Customer Support Executive, Complaint Resolution Advisor, Customer Care Coordinator, After Sales Executive If you have trouble uploading your CV, please email it to (url removed) and put the job title as the subject By registering with Office Angels you will benefit from the support of a dedicated and experienced recruitment consultant, have access to various interviewing techniques, regular updates of the local employment market and consistent feedback on all applications. This service is offered right through to the day you start your new role and beyond. Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy. Please note that only candidates selected for an interview will be contacted. We appreciate your understanding in this matter. Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Reinforced Recruitment
Ashley Green, Buckinghamshire
Customer Care Coordinator Berkhamsted, Herts £35,000 + Bonus + Private Healthcare + Excellent Benefits The Highlights Join a well-established, growing residential developer delivering high-quality new homes across the region. Customer Care / Aftercare Coordinator role with genuine long-term career progression. Excellent salary, bonus scheme, private healthcare and funded training & development. Stable, privately owned business with an outstanding reputation and low staff turnover. Office-based in Berkhamsted with occasional visits to live developments. The Opportunity An exciting opportunity has arisen for an experienced Customer Care Coordinator to join a successful and expanding residential developer based in Berkhamsted. Working within a busy and friendly customer care team, you'll become the main point of contact for homeowners following legal completion, ensuring every customer receives an exceptional aftercare experience. This is a varied role where no two days are the same. You'll coordinate repairs, liaise with site teams and subcontractors, manage customer enquiries and ensure issues are resolved efficiently whilst maintaining the highest levels of customer satisfaction. This position would suit someone with previous experience as a Customer Care Coordinator, Customer Service Coordinator, Aftercare Coordinator or Repairs Coordinator within the housebuilding, residential construction or property sectors. Key Responsibilities Act as the first point of contact for homeowners after legal completion. Log, prioritise and coordinate customer defects and maintenance requests. Schedule subcontractors and site teams to complete remedial works. Monitor outstanding jobs to ensure service level targets are achieved. Maintain regular communication with customers throughout the repair process. Work closely with Construction, Technical and Commercial teams to resolve issues. Maintain accurate records using the company's customer care systems. Support the business in achieving excellent customer satisfaction scores. About the Company This privately owned residential developer has built an enviable reputation for delivering high-quality homes and creating communities people are proud to live in. With a healthy pipeline of projects and continued growth plans, they invest heavily in both their developments and their people. Employees enjoy a supportive working environment where progression is encouraged, achievements are recognised and training is fully funded. The business has a collaborative culture, experienced leadership team and a genuine commitment to providing outstanding customer service long after customers move into their new homes. What We're Looking For You'll ideally have experience within a Customer Care, Aftercare or Customer Service role, preferably within residential construction, housebuilding or property. We're looking for someone who is: An excellent communicator with strong customer service skills. Highly organised and able to prioritise a busy workload. Confident coordinating multiple subcontractors and ongoing repairs. Calm under pressure with strong problem-solving ability. IT literate with experience using Microsoft Office and CRM systems. Knowledgeable of the residential construction process, defects management or NHBC warranty procedures (advantageous but not essential). What's In It For You? £35,000 basic salary. Performance-related bonus. Private healthcare. Pension scheme. Funded training and professional development. Excellent opportunities for career progression. Supportive, collaborative team environment. Long-term job security with a growing business. Apply Today If you're currently working as a Customer Care Coordinator, Customer Service Coordinator, Aftercare Coordinator, Repairs Coordinator or Customer Experience Coordinator within the construction or property industry, we'd love to hear from you. Apply today using the job board, send your CV directly to . co . uk , call the number below for a confidential discussion, or connect with Alex Wallace on LinkedIn.
Customer Care Coordinator Berkhamsted, Herts £35,000 + Bonus + Private Healthcare + Excellent Benefits The Highlights Join a well-established, growing residential developer delivering high-quality new homes across the region. Customer Care / Aftercare Coordinator role with genuine long-term career progression. Excellent salary, bonus scheme, private healthcare and funded training & development. Stable, privately owned business with an outstanding reputation and low staff turnover. Office-based in Berkhamsted with occasional visits to live developments. The Opportunity An exciting opportunity has arisen for an experienced Customer Care Coordinator to join a successful and expanding residential developer based in Berkhamsted. Working within a busy and friendly customer care team, you'll become the main point of contact for homeowners following legal completion, ensuring every customer receives an exceptional aftercare experience. This is a varied role where no two days are the same. You'll coordinate repairs, liaise with site teams and subcontractors, manage customer enquiries and ensure issues are resolved efficiently whilst maintaining the highest levels of customer satisfaction. This position would suit someone with previous experience as a Customer Care Coordinator, Customer Service Coordinator, Aftercare Coordinator or Repairs Coordinator within the housebuilding, residential construction or property sectors. Key Responsibilities Act as the first point of contact for homeowners after legal completion. Log, prioritise and coordinate customer defects and maintenance requests. Schedule subcontractors and site teams to complete remedial works. Monitor outstanding jobs to ensure service level targets are achieved. Maintain regular communication with customers throughout the repair process. Work closely with Construction, Technical and Commercial teams to resolve issues. Maintain accurate records using the company's customer care systems. Support the business in achieving excellent customer satisfaction scores. About the Company This privately owned residential developer has built an enviable reputation for delivering high-quality homes and creating communities people are proud to live in. With a healthy pipeline of projects and continued growth plans, they invest heavily in both their developments and their people. Employees enjoy a supportive working environment where progression is encouraged, achievements are recognised and training is fully funded. The business has a collaborative culture, experienced leadership team and a genuine commitment to providing outstanding customer service long after customers move into their new homes. What We're Looking For You'll ideally have experience within a Customer Care, Aftercare or Customer Service role, preferably within residential construction, housebuilding or property. We're looking for someone who is: An excellent communicator with strong customer service skills. Highly organised and able to prioritise a busy workload. Confident coordinating multiple subcontractors and ongoing repairs. Calm under pressure with strong problem-solving ability. IT literate with experience using Microsoft Office and CRM systems. Knowledgeable of the residential construction process, defects management or NHBC warranty procedures (advantageous but not essential). What's In It For You? £35,000 basic salary. Performance-related bonus. Private healthcare. Pension scheme. Funded training and professional development. Excellent opportunities for career progression. Supportive, collaborative team environment. Long-term job security with a growing business. Apply Today If you're currently working as a Customer Care Coordinator, Customer Service Coordinator, Aftercare Coordinator, Repairs Coordinator or Customer Experience Coordinator within the construction or property industry, we'd love to hear from you. Apply today using the job board, send your CV directly to . co . uk , call the number below for a confidential discussion, or connect with Alex Wallace on LinkedIn.
