73 jobs found

IT Support Engineer Solihull 2 days on-site - 9 month FTC 2nd Line Technical Support / Service Desk Experience, MS Azure and MS Office 365, ERP Systems, Helpdesk / Ticketing Software, MS Service Manager, HEAT or Remedy, Windows Desktop and Windows 11, Windows Servers, Azure Active Directory / Entra, Exhange. £35, 000pa + Benefits Leading organisation have a requirement for an experienced, professional, and energetic IT Support Enginer to be based at their Solihull Head office on a hybrid basis 2 days a week. This client offers a great opportunity to work in a dynamic IT environment providing a level of freedom and responsibility which similar roles are often not able to deliver. This company encourage development and offer a very supportive environment including teamwork, and career progression. To secure this post you will need to have a strong service ethic plus a solid technical background in the Microsoft Desktop, MS Software and Applications Suite, and have proven experience of supporting the Microsoft Infrastructure arena encompassing the full Microsoft Product Stack including Active Directory/ Azure AD, Exchange online, Intune and Office 365. You will be involved in the processing and prioritization of service desk tickets, ensure management & threat removal from equipment, support technical projects from initiation to implementation and identify opportunities for continuous improvement. You will work as part of a Technical Support Team that will also provide further career opportunity. Technical Skills you will use on the job: 2nd Line Technical Support / Service Desk Experience MS Azure and MS Office 365 Helpdesk / Ticketing Software, MS Service Manager, HEAT or Remedy Windows Desktop and Windows 11 Windows Servers. Active Directory & Exchange Network troubleshooting and configuration MS Intune MS Office 2013 Key Functional Skills Required: Experience of working in a similar technical and/or customer support role. IT Support Knowledge and MS Office experience. A professional, process-based approach with a desire to see things through to completion is imperative. A strong sense of customer focus. A desire to learn and improve across several different IT support elements. Knowledge of Microsoft Client Operating Systems. Additional technical infrastructure/applications support experience would be beneficial but not imperative. Building of desktop & laptops and device management using Intune Escalate high volume or high-risk issues to the management team Document process steps of activities carried out and update as required Support technical projects from conception to implementation Identify opportunities for continuous improvement interact with all other areas of the business Technical accreditations are highly advantageous but will not take precedence over industry specific experience. This role offers career development and enhancement as this client will want you to improve as part of a small but hugely passionate IT Infrastructure Team.

2nd Line Support Engineer Poole £31,000 DOE As a 2nd Line Support Engineer within this forward-thinking business, you ll play a key role providing hands-on support and troubleshooting for a variety of technical issues. This role requires both independent work and collaboration with a growing team on diverse technical disciplines. As a 2nd Line Support Engineer, you ll benefit from: Holiday Allowance: 25 days' holiday plus bank holidays, with additional holiday for long service. Company bonus scheme Pension Scheme: Established company pension scheme. Health & Wellness Program: Access to health & wellness and employee rewards platforms. Personal Development: Develop a personal development plan with your line manager, including time for learning, budget for exams, and mentorship for industry-recognised certifications. As a 2nd Line Support Engineer, your responsibilities will include: Troubleshoot and Resolve: Handle Helpdesk incidents and provide hands-on support for Microsoft 365, servers, and networks. Configure and Upgrade: Upgrade and configure hardware, software, and related services. Document and Maintain: Contribute to infrastructure documentation and create knowledge base articles. Escalate and Assist: Act as an escalation point for Line 1 engineers and escalate tickets as needed. Client Interaction and Site Visits: Manage client calls and conduct site visits when required. As a 2nd Line Support Engineer, your skills and experience will include: Helpdesk Experience: At least 2 years' experience on an IT Helpdesk, utilising a PSA/ITSM/CRM support tool like Autotask. Microsoft 365: Proficiency in OneDrive, SharePoint Online, Exchange Online, Teams, Intune, Entra ID, Entra Connect, Defender for Office 365, and Defender for Endpoint. Server Roles: Experience with Active Directory, Group Policy, DNS, and DHCP. Networking: Knowledge of LAN-based networking, cloud-managed switches like Unifi or Meraki, wireless, VPNs, and routing. Certifications: Completed or working towards Microsoft 365 accreditation. Interested? If you re ready to take the next step in your career as a 2nd Line Support Engineer , this role offers the chance to deepen your technical expertise and build long-term progression. Apply today with an up-to-date CV or call Josh at Rubicon for more information.

Job Advert: Senior Customer Journey Manager (BA) - Trade Surveillance Remediation Location: London (Hybrid - 2 days onsite per week) Contract: Fixed Term Contract (6 months with potential to extend) Are you ready to take your career to the next level in the dynamic world of finance? Our client is seeking a talented and driven Senior Customer Journey Manager (BA) to lead the charge in Trade Surveillance Remediation! Join a team that values innovation, collaboration, and excellence as you play a pivotal role in shaping the future of market surveillance. Role Purpose: In this exciting position, you will lead the development of Business Requirements Documents (BRDs) for Trade Surveillance. By translating intricate front-office business activities into clear, risk-based surveillance requirements, you will ensure that our surveillance platform effectively monitors for market abuse risks. Key Responsibilities: Business & Desk Understanding: - Gain in-depth knowledge of trading desk structures, mandates, and products. - Understand the end-to-end trade lifecycle and flow of business. - Engage with Front Office, Markets Platform, Risk, and Surveillance stakeholders to validate business activities and control expectations. Risk Identification & Aggregation: - Translate business activities into market abuse risk typologies (e.g., manipulation, insider dealing). - Define how surveillance scenarios aggregate risk at the desk and trader levels. - Ensure surveillance coverage aligns with desk risk profiles and trading strategies. Surveillance Scenario Mapping: - Define how each scenario detects specific risk behaviours. - Articulate relationships between scenarios (e.g., complementary, overlapping). Business Requirements Documentation (BRD): - Produce clear and structured BRDs that translate business risks into surveillance requirements. - Ensure BRDs are suitable for vendor implementation and regulatory scrutiny. Vendor & Platform Alignment: - Act as the primary bridge between business/surveillance teams and vendor implementation teams. - Support interpretation of business logic into vendor controls and alert structures. Governance & Change Support: - Support model validation and regulatory engagement by providing clear rationales for surveillance design decisions. - Maintain traceability from business activity to monitoring outcomes. Key Deliverables: Desk-level and business-level risk assessments Comprehensive Business Requirements Documents (BRDs) Scenario-to-risk mapping artefacts Clear audit and regulatory evidence of how trading activities are monitored Skills & Experience: Essential: Strong understanding of Markets/Trading businesses and desk structures Experience in Trade Surveillance or Market Abuse Risk Proven experience writing BRDs or equivalent business requirement artefacts Strong stakeholder management skills across Front Office and Control functions Knowledge of MAR/FCA market abuse expectations Desirable: Experience working with trade surveillance vendor platforms Exposure to scenario-based surveillance models Why Join Us? Be part of a vibrant team dedicated to excellence and innovation. Contribute to impactful projects that drive the future of financial surveillance. Enjoy a flexible hybrid working environment that promotes work-life balance. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

The Customer Service Manager role in the Technology industry is ideal for someone with strong organisational and leadership skills. Based in London, this permanent position involves overseeing customer service operations and ensuring the highest level of client satisfaction. Client Details The hiring company is a small but very successful and scaling technology company, known for delivering innovative solutions to its clients. They are committed to providing a supportive environment and fostering professional growth for their employees. Description Service Operations Manage and develop a 3-person service desk handling support for UK, EU and ROW territories for technical support, troubleshooting, warranty and repairs, spares orders, and UK on-site service calls. Own and uphold SLA deliverables, ensuring timely, consistent, and high-quality resolution across phone and email channels. Act as escalation point for complex technical or commercial issues, maintaining the company's reputation for outstanding service. Monitor team workload, prioritise tickets effectively, and maintain visibility across all open cases. Leadership & Team Development Build the structure and processes needed to support a growing team as the business scales. Lead, coach, and motivate the service desk team, fostering a culture of accountability, continuous improvement, and customer-first thinking. Conduct regular one-to-ones, set performance objectives, and support the professional development of each team member. AI & Process Innovation Take ownership of the company's AI implementation roadmap within customer service, identifying opportunities to deploy Claude AI for automation, triage, knowledge management, and response efficiency. Design and implement workflows and automations that reduce manual effort, improve response times, and free the team to focus on complex, high-value interactions. Bring the team on the journey, embedding new tools into everyday practice. Strategy & Reporting Report on service performance metrics to the COO, providing insight and recommendations to drive continuous improvement. Collaborate cross-functionally with Sales, Operations, and Technical to ensure customer feedback informs business decisions. Support the building and maintenance of a successful customer service strategy for the new product Profile Essential Proven experience in a customer service management or team lead role, ideally within a technical, B2B, or product-led environment. Demonstrable track record of hitting SLA targets and delivering a high standard of customer satisfaction. Strong leadership skills with the ability to motivate a small team and build structure in a growing business. Excellent communication skills - clear, professional, and empathetic across both customer-facing and internal interactions. A genuine interest in AI tools and process automation, with the appetite to learn, experiment, and implement. Organised and detail-oriented, with the ability to balance operational demands alongside longer-term strategic projects. Desirable Experience working with LLM-based tools (such as Claude, Copilot, or similar) in a professional or project context. Background in hardware, electronics, telecommunications, or a technical product environment. Familiarity with helpdesk or CRM platforms and experience designing support workflows. Experience supporting international customers across UK, EU, and global territories. Job Offer 55,000 - 65,000 (depending on the candidate)

An opportunity has arisen for a proactive Facilities Manager to support the daily operations of a multi-site business. The role will predominantly be based from their site near Bishops Stortford but will involve travel to other sites. This role is ideal for someone with a practical, problem solving mindset who is looking to build a career in facilities management within a supportive and fast paced environment. The Details: Salary circa £35-40k 25 days holiday + bank holidays & additional Christmas closure Car allowance & mobile phone provided Healthcare Cash Plan & Death in Service Monday to Friday 08:30-17:00 with some travel required Key Responsibilities: Support compliance across sites, including inspections, records, and health & safety programmes Assist with planned preventative maintenance (PPM) and carry out basic maintenance when needed Fault find and diagnose electrical or mechanical issues to ensure correct help is sought Log and manage reactive maintenance requests using the helpdesk system to ensure problems are resolved efficiently Coordinate contractors on site, including access, permits, and basic compliance checks Act as a first point of contact for occupiers, resolving any facilities queries Implement energy, water, and waste reduction plans in line with ESG framework Support budget tracking, reporting, and sustainability initiatives across the portfolio Experience Needed: Either proven experience within facilities (hard and/or soft) or an electical/mechanical background Ideally bringing knowledge from a technical or electrical background Strong problem solver and happy to get stuck in Knowledge of BMS or mechanical systems Practical, proactive approach with willingness to learn Strong organisational and communication skills If you have the experienced required and are keen to learn in an expanding business who can offer long term support and development then please apply today.

Business Development Manager (South East) South East England (Field Based) Up to £55,000 Basic DOE Uncapped Commission ( Extra £15,000 - £20,000 OTE) Company Car + Fuel Card + Pension + Healthcare Cash Plan Are you a driven Business Development Manager who thrives on winning new business and building long-term customer relationships? Due to continued growth, our client is looking to recruit a Business Development Manager to develop and expand their customer base across the South East region. This is a field-based role focused on generating new business opportunities whilst maintaining and developing existing customer relationships within the quarrying, mining, construction and heavy industrial sectors. This is not a desk-based sales position. We are looking for someone who enjoys being out in front of customers, identifying opportunities, developing strategic relationships and growing market share within an established territory. Key Responsibilities of a BDM: Develop and grow sales throughout the South East region. Identify and secure new business opportunities. Build and maintain strong relationships with existing customers. Develop strategic customer plans and sales forecasts. Conduct regular customer visits and site meetings. Research market trends, competitor activity and growth opportunities. Work closely with internal sales, marketing and customer support teams. Establish partnerships with key stakeholders across the industry. Support customers with enquiries, quotations and day-to-day account management. Maintain CRM records and pipeline management activities. The Person Proven experience in Business Development, Technical Sales or Key Account Management. Experience selling into manufacturing, engineering, construction, quarrying, mining, heavy machinery or similar industrial sectors. A strong track record of generating new business and achieving sales targets. Experience managing customer pipelines and sales forecasting. Strong relationship-building and negotiation skills. Excellent presentation and communication abilities. Good commercial awareness and business acumen. Strong organisational skills and the ability to manage your own diary. Experience using CRM systems and Microsoft Office. A full UK driving licence. What's in it for you? £45,000 - £55,000 basic salary DOE Uncapped commission structure Typical earnings of £15,000 - £20,000+ per annum Company VW Passat Fuel Card (including personal use) 25 Days Holiday + Bank Holidays Additional holiday entitlement based on length of service (an extra day for each year, up to 5 extra days) Company Pension (3% Employer Contribution) Life Assurance Healthcare Cash Plan Employee Discounts & Benefits Platform Full Product Training Ongoing Career Development Candidates should ideally be based within: Reading Oxford Luton Cambridge North London Kent Maidstone Surrounding Southeast areas Interested? To apply for this Business Development Manager position, here are your two options: "This is the job for me! When can I start?" Call now and let's discuss your experience. Ask for Shanice Vickers on (phone number removed) between 8:30am - 5:30pm. "I think I'm right for this position, but I'm not sure I have enough to get an interview" Click Apply Now and I will review your CV and contact you to discuss the role in more detail. PPDEL

Global Workplace Solutions is a division of CBRE providing integrated solutions across large multi-discipline property portfolios. We are an organisation that has people at the heart of its culture and our aim for this account is to deliver an exceptional service to BT. The role: Multiskilled Host Acting as the heart of the office, our Hosts anticipate customer needs and provide a 'hassle-free' workplace experience that's designed to make life easier and enhance our customers' well-being. Hosts deliver people-focused, anticipatory services in order to provide a cohesive and connected workplace experience for building occupants and visitors. Hosts will enhance the moments that matter throughout a colleague's working day. Our Hosts are the first point of contact when people enter the building, providing a warm welcome to colleagues and building visitors alike and being knowledgeable about the local area. They are at the forefront of delivering a positive office experience; being the first point-of-contact for building users throughout the day, acting as a liaison between the occupants and the wider workplace team for all building and housekeeping services to keep our client workspace running smoothly. Supporting colleagues in using meeting room technology, delivering engagement activities and games for wellbeing, ensuring consumables are stocked, and ensuring the building is reset so each day it looks like it did on 'day one'. At larger locations Hosts manage meetings and event spaces. From greeting guests to assisting with bookings, catering, AV and other event activities; Hosts ensure everything runs smoothly so our client can concentrate on enjoying their event. We ensure an exceptional workplace experience journey for our colleagues and clients alike. It's about detail, best practice, knowing what good looks like and then raising the bar. Key responsibilities are as follows: To deliver a best in class Front of House service to welcome clients, visitors, colleagues and business partners at all times. To plan and prioritise own work allocation according to the needs of the site as determined by your Line Manager Carry out daily building walks to ensure all floors are tidy, compliant and reset back to 'day one' and proactively manage any issues identified. This includes health, safety and security checks each day in alignment with the daily checklist. Act as the go to' for your floor neighbourhoods and see yourself as an extension of BT and promote their culture and values in everything you do. Provide proactive, innovative solutions and resolution of BT colleague issues and provide visible assistance when required. Activity planning and delivery to support BT colleague engagement Support the wider FM team, ensuring the site always remains compliant with current Health & Safety legislation Ensure all building communications are up to date and in line with company expectations and have relevant information always displayed Ensure that all requests made via the Facilities Helpdesk are entered on to the system in a timely manner and that completed jobs are updated through the CAFM systems within the contractual SLA Engage with other service partners, such as housekeeping and security to ensure prompt and effective request solutions and close out Provide Front of House / Reception services, work across and deliver services across different floors and support all meetings and events as required Provide basic housekeeping duties across your areas of work, including but not limited to: loading and unloading of dishwashers, general spot cleaning of highly utilised areas, meeting room and communal area resets and general upkeep of kitchen facilities. Ensure floor and kitchen consumables are monitored, ordered and re-stocked as and when required. Assist and co-ordinate with the in-house Engineering team to ensure all tasks are completed within SLA and to a quality standard Always promote and maintain the core values of CBRE Provide porterage and event set up support as and when required. Monitor and report as needed on building occupancy and utilization To provide any other administrative duties as required To ensure there is a pleasant and positive working environment for BT business colleagues with hosts who are available and accessible within the building To build relationships with clients and colleagues, ensuring they have everything they need for their working day and ensure all workplace facilities are maintained and inspected regularly. To be proactively visible in all areas of the building Deliver site inductions to new client colleagues and building users To communicate effectively and appropriately - using verbal and written channels in both a proactive and professional manner Utilise skills and knowledge to join/become a subject matter expert and/or champion to support with continuous improvement and innovations Person Specification: Previous experience in a customer-facing role is essential. Excellent communication and customer service skills with a high level of attention to detail. Ability to seek out opportunities for continuous improvement and portray vision, values and passion. Exceptional written and verbal communication skills Ability to successfully multitask and able to adjust tasks in accordance with changing deadlines and priorities in a high-pressured environment. Organised, independent and self-motivated, enthusiastic, dependable, detail-oriented, flexible in scheduling and prioritisation. Flexible approach to work Understands and appreciates the importance of using discretion at all times Does not let issues go; follows up on issues through to resolution. Our mission: To build a world-class business through exceptional service and exceptional people Why CBRE? Salary & Benefits: Enjoy a competitive salary with a comprehensive benefits programme, designed to make sure you feel valued in your role, with benefits that support the mental, physical, emotional and financial health for you and your family. Learning & Development: Access LinkedIn Learning from day one with over 16,000 courses available, grow through our internal career pathways an unlimited training support on Talent Coach. Values-Based Culture: We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect, Integrity, Service and Excellence. Positive Work Environment: Over 74% of our colleagues would recommend us as a great place to work, according to our latest internal engagement survey. Volunteering Days: Benefit from 2 paid volunteering days per year. Exclusive Discounts: Nuffield gym memberships and restaurant discount cards At CBRE, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer. Even if you are not sure you fit all the requirements for a particular role, we'd still love to hear from you. There may be another opportunity within CBRE that is more suitable for you now or in the future.

InstaStaff are currently recruiting for a PA to join a retail company based in Birmingham. You will be based in the office full time, Monday Friday 8am 5.30pm, the office is a modern, high-level hotel like office, with bars, restaurants, onsite gym and break out areas. You will be required to support executive and leadership activity, alongside the smooth running of HR administration, recruitment coordination and day-to-day office operations. This role will act as a central coordination point for people administration, executive support and office organisation. The successful candidate will work closely with the leadership team while coordinating the employee lifecycle and recruitment activity, ensuring HR processes, records and documentation remain organised and compliant. The role combines HR administration, recruitment coordination, executive support and office management, making it ideal for someone who enjoys working across multiple areas of a fast-moving business. Duties of the PA will be broken down into 5 areas, and will include: Executive Leadership Support Coordinating leadership meetings and preparing documentation, ensuring effective structure and follow-through Supporting diary coordination and scheduling where required Preparing reports, presentations or documentation for internal meetings Tracking and following up on actions from leadership meetings Supporting internal projects requiring administrative coordination Assisting with travel coordination or meeting logistics when required Supporting the prioritisation and coordination of leadership activity where needed Recruitment Support Coordinating interviews and managing candidate scheduling Supporting communication with candidates throughout the recruitment process Maintaining recruitment trackers and candidate documentation Preparing offer documentation and onboarding paperwork Coordinating recruitment activity across multiple roles, ensuring timely and accurate delivery Assisting with preparation for assessment days and interview processes HR Administration Preparing employment contracts, offer letters and HR documentation Coordinating onboarding processes for new starters Maintaining employee records within HR systems, ensuring accuracy, completeness and audit readiness Supporting right-to-work checks and compliance documentation Preparing HR correspondence and documentation Supporting absence management administration and documentation Assisting with HR reporting and record keeping Supporting employee lifecycle administration, including starters, changes and leavers HR Audit & Compliance Support Maintaining HR file audit trackers Ensuring personnel files contain required documentation and meet internal documentation standards and audit requirements Supporting periodic HR audits Following up with managers where documentation is missing Office Operations Overseeing day-to-day office supply management, including consumables ordering Manage outgoing post and ensure items are sent accurately and on time Coordinating meeting room bookings and office organisation Assisting with new starter desk setups and equipment coordination Supporting internal initiatives, events and office activities Assisting with general office administration and facilities coordination Coordinate and support onsite meetings and events, including board meetings and external visits The ideal HR & Office Administrator will have: Experience within a similar role Experience supporting recruitment processes or coordinating interviews and candidate communication Comfortable supporting senior leaders with meeting coordination, documentation and general administrative support Strong IT skills including Microsoft Office (Word, Excel, Outlook) and general business systems The hours of work for the PA will be Monday Friday 8am 5.30pm The salary for the PA will be circa £35,000 Benefits include 33 days holiday (with option to buy up to 5 additional days) , Onsite Gym, Ongoing training and development support, Health and wellbeing programme and Employee discount

Senior IT Support Analyst Salary: £32,000 £37,000 depending on experience Hours: 37.5 hours per week - Monday to Friday, 08 30 Location: Hybrid - Coventry office base preferred; nationwide applications welcome Start Date: ASAP At Macfarlane Packaging, we protect what matters - our people, customers and the environment. With over 75 years of expertise, we offer a stable, supportive workplace where you can build a long-term career. We re now looking for a Senior IT Support Analyst to join our Head Office function based in Coventry. Role Overview This is an exciting opportunity for an experienced IT support professional to join a forward-thinking IT team at a pivotal point in how we deliver and evolve our helpdesk function. We are investing in AI tooling - including Freshservice Freddy AI and Microsoft Copilot - to enhance first-contact resolution, automate triage, and free our analysts to focus on complex problem-solving and user experience. This role sits at the centre of that transition: you will be both a skilled technical responder and a key contributor to building a smarter, more efficient support service. You will operate with a high degree of autonomy, acting as the de facto lead across the helpdesk queue, and will work closely with the IT Manager to develop and continuously improve our AI-augmented support model. Key responsibilities: Helpdesk Operations Own the day-to-day management of the Freshservice helpdesk queue, ensuring tickets are triaged, prioritised, and resolved in line with SLAs Provide 2nd line technical support across the Microsoft 365 stack (Entra ID, Intune, Exchange Online, SharePoint, Teams) and core business applications Act as the first point of escalation for the helpdesk team, providing technical guidance and quality oversight Maintain and improve the Freshservice knowledge base, ensuring articles are accurate, current, and structured for AI consumption Core working hours are Monday to Friday, 08 30 (37.5 hours per week). Out-of-hours availability is not a routine requirement of this role; however, the postholder may occasionally be contacted outside these hours in the event of a critical IT incident such as a significant cybersecurity threat or major service outage AI & Automation Champion the use of Freshservice Freddy AI, including auto-triage, auto-categorisation, and automated response workflows Work with the IT Manager to identify and implement automation opportunities that reduce manual ticket handling Monitor AI-deflection rates and first-contact resolution metrics, making data-driven recommendations for improvement Leverage Microsoft Copilot and Claude Enterprise for drafting technical responses, summarising incident trends, and knowledge base creation User Experience & Communication Ensure all users receive timely, clear, and professional communication throughout their ticket lifecycle Identify recurring issues and proactively communicate workarounds or solutions to the wider business Assist with onboarding and offboarding processes, device provisioning, and licence management Continuous Improvement Produce regular reporting on helpdesk performance, SLA adherence, and ticket trends, presenting insights to the IT Manager Contribute to IT projects and initiatives as required, including site integrations and system rollouts Maintain and improve standard operating procedures and runbooks Personal Specification 3+ years experience in an IT support or service desk role, including 2nd line technical work Strong working knowledge of Microsoft 365 particularly Entra ID, Intune, Exchange Online, and Teams Experience with an ITSM platform (Freshservice, ServiceNow, Zendesk, Jira Service Management, or similar) Confident communicator with the ability to explain technical issues clearly to non-technical users Self-motivated with the ability to manage a busy queue independently and prioritise effectively A genuine interest in AI tooling and how it can improve IT service delivery Full UK Driving Licence (occasional travel to UK sites is required) Desirable Hands-on experience with Freshservice and/or Freddy AI Familiarity with Microsoft Copilot, Copilot Studio, or similar AI productivity tools Experience using NinjaOne, Microsoft Intune, or other RMM/MDM platforms Microsoft certifications (e.g. MS-900, MD-102, MS-102) or equivalent practical experience ITIL Foundation certification or working knowledge of ITIL service management principles Familiarity with cybersecurity practices relevant to end-user computing (e.g. MFA, endpoint protection, phishing awareness) Exposure to IT project work - system rollouts, site integrations, or technology migrations Experience in a multi-site or distributed business environment Employee Benefits: •£32,000 £37,000 per annum, depending on experience •Hybrid / flexible working arrangements •Pension scheme •25 days holiday plus bank holidays •Access to Group employee benefits and discount schemes •Structured professional development and support for relevant certifications •Exposure to a modern Microsoft 365-centric environment with real investment in AI tooling Equal Opportunities Macfarlane Packaging is an equal opportunities employer. We are committed to creating an inclusive environment for all employees and welcome applications from candidates of all backgrounds.

Andy File Associates Limited are working as a recruitment business on behalf of our client with regards this position starting on a 3 months FTC initially. Our Facilities Management client is looking for a Business Support Administrator to join them at their Head office in Sheffield. This role will start on an initial 3 months fixed term contract basis. The ideal candidate will have a Helpdesk background and should have experience working in Office Administration including costing and invoicing alongside good IT skills. Any previous experience working within a facilities management or construction environment would be beneficial. Working Hours: 9.00am - 5,00pm Monday to Friday Reporting to FM Business Support Manager Job Description Use a variety of software packages, such as Microsoft Word, Outlook, PowerPoint, Excel, etc., to produce correspondence and documents and to maintain presentations, records, spreadsheets and databases. Produce Quotes, Purchase Orders and Invoices. Support accounts with inputting supplier invoices. Collate, produce and distribute reports from results generated by Subcontractors and send them out to clients. Experience of using a CAFM system such as Job logic, Maximo, Easybuild or similar. Scheduling and keeping up to date the PPM, periodic and inspection records. Dispatching certificates and new O&M style booklets for stores and FM service users. Keeping site addresses and details up to date as they change. Arrange travel and accommodation for staff or customers and other external contacts. Receive incoming calls from Clients and log/raise work orders in CAFM system. Deploy jobs to Technicians via the phone and CAFM system. Update CAFM system with subcontractor work details to ensure the system reflects all works carried out. Process Timesheets by updating CAFM system to ensure Technicians times are correctly allocated to individual jobs. Liaise with staff in other departments and with external contacts. Order and maintaining stationery and equipment. Sort and distribute incoming post and organising and sending outgoing post. Organise and store paperwork, documents and computer-based information. photocopying and printing various documents, sometimes on behalf of other colleagues. Prepare documentation for internal process as per ISO Standards. Liaise with our Health and Safety Forum and Human Resources Coordinator to engage with Learning and Development as necessary. Any other duties which are required by the business and within the scope of the role Personal Specification A background in Facilities Management or Construction desirable but not essential. Qualifications or Business skills/experience that relate to the position. Experience in costing and invoicing. Excellent Level of IT Literacy. Some experience using Business Software such as Joblogic, accounting software, Coins etc. Ability to use own initiative, working accurately with policies and procedures Prioritise workload and meet deadlines with attention to detail Written and Verbal communication skills Key Performance Indicators Technical skills and application- Demonstrates knowledge and application of the skills required for this position. This includes knowledge and understanding of appropriate equipment, legislation, policies and procedures. Continuous quality improvement- Commitment to ensuring quality services are delivered to both internal and external clients through continuous improvement activities Customer service- Excellent communication and interpersonal skills including demonstrated experience in liaising with a wide range of internal and external clients. Benefits Holiday Entitlement 33 days, including Bank Holidays pro-rata. All employees are eligible for a long service accrual of 1 day per 5 years of service, up to a maximum of 5 days. Bupa Private Healthcare and Cash Plan; available upon successful completion of your probation period, you will have the choice to be opted into their company healthcare scheme. Zurich Life Insurance Cover. Training- you will receive ongoing core competency training in your respective field of work.

Recruitment Consultant Your mission as a Recruitment Consultant is to be influential with the drive to achieve. The position requires tangible and measurable results which are achieved through communication with, and assistance from, internal and external contacts of the Company. The post holder will be friendly, assertive and efficient with the ability achieve above and beyond expected targets. The ability to negotiate at a high level, sell concepts and ideas and be able to build and retain the Company's client base are a must for the position. The post holder will enjoy challenging situations and have the initiative to act upon sensible business reasoning within the Company's framework. This position is best filled by a person who is self-confident, enthusiastic, of a positive disposition, self-starting, active, alert, competitive and able to make sound business decisions with the increased success of the Company held as a priority. We'd like to hear from you if you embody the following: Understanding of the recruitment sales cycle, formulating, and implementing a sales strategy by sector Proven ability in sales and business development, including identifying new opportunities, building client relationships, and driving revenue growth Excellent interpersonal skills especially in the areas of communication, persuasion and presentational skills Personal and team organisation skills Excellent analytical and problem solving skills Experience of working in the recruitment sector Computer literate in Microsoft Office, database and internet Be able to work flexible within a team and be able to be communicate efficiently. Key Responsibilities and Accountabilities: As a Recruitment Consultant you will need to meet and exceed gross profit (GP) targets for Permanent / Temporary recruitment in accordance with agreed performance standards. The post holder will identify prospective clients, converting those prospects into actual business gained before filling bookings as required and servicing the clients as necessary, growing their desk in line with targets as provided by Line Manager. The post holder will drive business development activity to consistently grow and future-proof margins across Temp and Perm revenues with an emphasis on branch based local A-Z business. The post holder will identify and respond to any opportunity that is in line with the Company's stated STRATEGY: - 'Meet & Exceed' personal and team financial targets 'Identify & Win' new local business opportunities 'Retain & Increase' margin generating opportunities within existing customer base 'Future-Proof' your local business The post holder will ensure all colleagues, clients and candidates are treated with dignity and respect at all times. The post holder will promote the Company's vision, values and aspirations at all times. You'll relish in successfully achieving agreed targets. Our Purpose: To deliver the market leading recruitment experience to candidates and talent to our customers. To raise the bar of what can be expected of recruiters in our transparency and service. Our Vision: HR GO Recruitment will become the UK's leading talent organisation by creating the best experience for Client and Candidates through developing industry leading consultants and innovative technology. Our Values: Candidate experience Collaborative Partnerships Transparency Relentless innovation Human centred About Us At HR GO, we raise the bar for the recruitment industry. We deliver an outstanding experience with honesty and integrity to people finding work and searching for talent. Our people's expertise leads the industry, equipped with the best technology. We respect and care for our people and customers. We are a family which supports each other to deliver our purpose together. HR GO is the envy of our competitors; we're constantly innovating to stay ahead. A positive, can-do attitude is essential; our people get things done and are passionate about what they do. But perhaps most important of all, we enjoy what we do - so we have a lot of fun too! We believe a healthy culture, strong values and contributions from a diverse range of individuals help us succeed. Some members of the HR GO family have been developing and growing with us for many years, and we recognise this achievement with Long Service Awards. At HR GO we believe in rewarding our employees with a wide range of rewards and benefits: Perks and Benefits Comprehensive onboarding training Progression and developmental opportunities within the company. Competitive Commission Scheme (for those eligible). 33 days of holiday (including 8 bank holidays) Buy & Sell Holiday Scheme Including Life Cover x 3 salary. Health Cash Plan. Birthday off (in addition to your allocated annual leave). Long Service Awards. Annual Conference. Salary Sacrifice Schemes, including companies Select Benefits and Evans Cycles. Volunteers Day. Refer a Friend Scheme. Discounts and savings for a range of different retailers. For more information please apply.

Global Workplace Solutions is a division of CBRE providing integrated solutions across large multi-discipline property portfolios. We are an organisation that has people at the heart of its culture and our aim for this account is to deliver an exceptional service to BT. Our BT Workplace team provide a full range of building maintenance services to their 7,000 buildings in the UK, from commercial offices and telephone exchanges to call centres and retail shops. We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect, Integrity, Service, Excellence The role: Multiskilled Host Acting as the heart of the office, our Hosts anticipate customer needs and provide a 'hassle-free' workplace experience that's designed to make life easier and enhance our customers' well-being. Hosts deliver people-focused, anticipatory services in order to provide a cohesive and connected workplace experience for building occupants and visitors. Hosts will enhance the moments that matter throughout a colleague's working day. Our Hosts are the first point of contact when people enter the building, providing a warm welcome to colleagues and building visitors alike and being knowledgeable about the local area. They are at the forefront of delivering a positive office experience; being the first point-of-contact for building users throughout the day, acting as a liaison between the occupants and the wider workplace team for all building and housekeeping services to keep our client workspace running smoothly. Supporting colleagues in using meeting room technology, delivering engagement activities and games for wellbeing, ensuring consumables are stocked, and ensuring the building is reset so each day it looks like it did on 'day one'. At larger locations Hosts manage meetings and event spaces. From greeting guests to assisting with bookings, catering, AV and other event activities; Hosts ensure everything runs smoothly so our client can concentrate on enjoying their event. We ensure an exceptional workplace experience journey for our colleagues and clients alike. It's about detail, best practice, knowing what good looks like and then raising the bar. Key responsibilities are as follows: To deliver a best in class Front of House service to welcome clients, visitors, colleagues and business partners at all times. To plan and prioritise own work allocation according to the needs of the site as determined by your Line Manager Carry out daily building walks to ensure all floors are tidy, compliant and reset back to 'day one' and proactively manage any issues identified. This includes health, safety and security checks each day in alignment with the daily checklist. Act as the go to' for your floor neighbourhoods and see yourself as an extension of BT and promote their culture and values in everything you do. Provide proactive, innovative solutions and resolution of BT colleague issues and provide visible assistance when required. Activity planning and delivery to support BT colleague engagement Support the wider FM team, ensuring the site always remains compliant with current Health & Safety legislation Ensure all building communications are up to date and in line with company expectations and have relevant information always displayed Ensure that all requests made via the Facilities Helpdesk are entered on to the system in a timely manner and that completed jobs are updated through the CAFM systems within the contractual SLA Engage with other service partners, such as housekeeping and security to ensure prompt and effective request solutions and close out Provide Front of House / Reception services, work across and deliver services across different floors and support all meetings and events as required Provide basic housekeeping duties across your areas of work, including but not limited to: loading and unloading of dishwashers, general spot cleaning of highly utilised areas, meeting room and communal area resets and general upkeep of kitchen facilities. Ensure floor and kitchen consumables are monitored, ordered and re-stocked as and when required. Assist and co-ordinate with the in-house Engineering team to ensure all tasks are completed within SLA and to a quality standard Always promote and maintain the core values of CBRE Provide porterage and event set up support as and when required. Monitor and report as needed on building occupancy and utilization To provide any other administrative duties as required To ensure there is a pleasant and positive working environment for BT business colleagues with hosts who are available and accessible within the building To build relationships with clients and colleagues, ensuring they have everything they need for their working day and ensure all workplace facilities are maintained and inspected regularly. To be proactively visible in all areas of the building Deliver site inductions to new client colleagues and building users To communicate effectively and appropriately - using verbal and written channels in both a proactive and professional manner Utilise skills and knowledge to join/become a subject matter expert and/or champion to support with continuous improvement and innovations Person Specification: Previous experience in a customer-facing role is essential. Excellent communication and customer service skills with a high level of attention to detail. Ability to seek out opportunities for continuous improvement and portray vision, values and passion. Exceptional written and verbal communication skills Ability to successfully multitask and able to adjust tasks in accordance with changing deadlines and priorities in a high-pressured environment. Organised, independent and self-motivated, enthusiastic, dependable, detail-oriented, flexible in scheduling and prioritisation. Flexible approach to work Understands and appreciates the importance of using discretion at all times Does not let issues go; follows up on issues through to resolution. Our mission: To build a world-class business through exceptional service and exceptional people Why CBRE? Salary & Benefits: Enjoy a competitive salary with a comprehensive benefits programme, designed to make sure you feel valued in your role, with benefits that support the mental, physical, emotional and financial health for you and your family. Learning & Development: Access LinkedIn Learning from day one with over 16,000 courses available, grow through our internal career pathways an unlimited training support on Talent Coach. Values-Based Culture: We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect, Integrity, Service and Excellence. Positive Work Environment: Over 74% of our colleagues would recommend us as a great place to work, according to our latest internal engagement survey. Volunteering Days: Benefit from 2 paid volunteering days per year. Exclusive Discounts: Nuffield gym memberships and restaurant discount cards At CBRE, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer. Even if you are not sure you fit all the requirements for a particular role, we'd still love to hear from you. There may be another opportunity within CBRE that is more suitable for you now or in the future.

IT Administrator £32-37,000 basic % bonus Hybrid - 3 days, South London IT role. People-first. If you're the kind of IT professional who lights up a room rather than disappears into one, read on. Our partner, Firethorn Talent, is representing a market-leading UK residential property business that are 15 years in and growing. Based near South London, their IT Administrator is a genuine frontline role - roughly 70% reactive, keeping the business running day-to-day through tickets, troubleshooting and hands-on support, with the rest spent on projects, onboarding new starters and building out IT policies and processes. You'll work with every department and report to the IT Project Manager. What the role looks like day-to-day: Managing and resolving IT helpdesk tickets - hardware, software and network issues Administering O365 Suite, Azure AD and Exchange Onboarding new starters - setting up hardware, software and user accounts Delivering IT training and security awareness to staff across the business Implementing and maintaining security protocols and access controls Documenting IT processes and managing company IT assets Researching and recommending new tech to support business objectives Who we're looking for: Demonstrated working experience in IT administrator or support positions, with strong O365 and troubleshooting skills. Technically solid, but just as importantly - someone who genuinely enjoys working with people. Strong O365 admin knowledge (Azure AD, Exchange) - non-negotiable Proven IT troubleshooting ability across hardware, software and networks Experience in an IT admin or systems support role Confident communicator - comfortable training non-technical staff CRM experience (Salesforce or similar) is a plus, not a must Outgoing, energetic and a natural collaborator What's on the table: £32-37,000 basic, dependent on experience % discretionary bonus Hybrid working - 3 days South London head office, 2 from home Medical Cash Plan, Life Assurance and Company Pension Ongoing training and development Applications from people with experience in the following or similar job titles will be considered: IT Coordinator, IT Administrator, IT Support Engineer, IT Support Technician, Service Desk Analyst, 1st/2nd Line Support, Systems Support Engineer. Please contact Talent for a confidential chat about this role or career changes/moves on an ongoing basis.

Location: Oxford (with occasional cover required at the Shampton branch) Reports to: Chief Operating Officer Salary: £45,000 per annum + performance bonus (£50,000-£52,000 OTE) Hours: Full-time, permanent The Opportunity SF Partners is working exclusively with our client, a growing legal services organisation, to recruit an experienced Branch Manager for their Oxford branch. This is a hands-on operational leadership role responsible for the commercial and operational performance of the branch. The successful candidate will lead a team of Legal Advisors and Administrators, driving productivity, service quality, client satisfaction, and revenue growth. This is not a desk-based management position. The Branch Manager will be highly visible within the branch, spending significant time coaching colleagues, observing client interactions, reviewing performance, and ensuring operational excellence across the business. The role is ideally suited to an experienced people leader who thrives in a target-driven environment and enjoys taking ownership of both branch performance and team development. Key Responsibilities Leadership & Performance Management Lead, motivate, and develop a team of Legal Advisors and Administrators. Drive a high-performance culture through coaching, accountability, and regular performance reviews. Conduct one-to-one meetings, performance discussions, and structured development plans. Manage underperformance effectively, implementing improvement plans where required. Support recruitment, onboarding, and ongoing development of team members. Commercial & Operational Performance Take ownership of branch revenue, productivity, profitability, and key performance indicators. Monitor performance data and implement actions to improve branch results. Drive improvements in conversion rates, advisor productivity, customer satisfaction, and overall branch performance. Identify opportunities to increase local market presence, client engagement, and referral activity. Ensure the branch consistently delivers against operational and commercial objectives. Client Experience & Quality Ensure clients receive a professional, compliant, and high-quality service throughout their journey. Maintain oversight of branch workflows and operational processes. Drive a right-first-time culture focused on quality, efficiency, and client satisfaction. Respond appropriately to escalated client concerns and feedback. Compliance & Governance Ensure all branch activities are delivered in line with regulatory requirements and internal standards. Maintain strong controls around compliance, data protection, and quality assurance. Support audit readiness and continuous improvement initiatives. Community Presence Act as an ambassador for the branch within the local community. Support local networking, referral-building, and community engagement activities. Help strengthen the branch's profile and reputation within the Oxford area. Candidate Profile We are seeking an experienced people leader who can demonstrate: Current team management responsibility. Success leading teams in a target-driven or performance-focused environment. Strong coaching, leadership, and performance management skills. Experience driving operational improvement through data and observation. Commercial awareness and the ability to influence branch profitability and growth. A hands-on leadership style with a strong branch presence. Excellent communication, organisation, and stakeholder management skills. Legal qualifications are not required. Our client is seeking a proven operational leader with the ability to deliver results through effective people management, accountability, and commercial awareness. Reward & Benefits £45,000 basic salary. Performance bonus (£50,000-£52,000 OTE). Statutory benefits. Professional development and career progression opportunities. The opportunity to join a growing legal services organisation with ambitious plans for future growth. Location & Working Pattern This role is based primarily at the Oxford branch, with occasional cover and operational support required at the Shampton branch. Daily branch presence is essential. Standard branch hours are Monday to Friday; however, flexibility may be required to support branch performance, local initiatives, client demand, and community engagement activities. Interested? If you feel this role is the right fit for your skills, experience, and career ambitions, we would love to hear from you. Please apply today with your CV and a brief overview of your current role and management experience. For a confidential discussion about the opportunity, you can also contact me directly at . We are reviewing applications as they are received and will be moving quickly for suitable candidates.

About the Company We are a healthcare technology company providing quality, compliance, and patient safety software to healthcare organisations. Our platform supports healthcare teams in managing operational, quality, and safety processes across multiple regions and is used by thousands of frontline healthcare professionals. We are expanding our product suite with a number of new modules designed to solve complex operational challenges within healthcare environments. These modules are being developed as new products rather than migrations of existing systems, creating opportunities to design workflows and experiences from the ground up. The first module is already in development. The next module focuses on incident and event management-enabling care teams to report, investigate, and manage incidents, accidents The Role You'll be the designer for our new product modules, starting with Events. You take the MVP scope - which our PM defines from customer discovery - and turn it into user flows, wireframes and clickable prototypes that engineers can build from, fast. You work within our existing Cloda design system (you extend it, you don't replace it), and you design for the full picture: happy paths, error and empty states, permissions, mobile and desktop. This is a hands-on, Embedded role. You report to the CTO and work most closely with our PM (who owns scope and customer discovery), our principal engineers, and the wider engineering team. You won't hand off and disappear - you'll iterate with engineers as they build, and with customers as they react, refining the product based on real feedback rather than guesswork. Engineers start building in July, so they need build-ready screens within your first couple of weeks. Speed matters from day one. Our PM is new, so we need someone self-sufficient enough to read a spec, ask smart questions, and get moving without a lot of hand-holding. What You'll Do Design the Events module from the MVP spec Take the MVP scope for Events and turn it into user flows, wireframes and clickable prototypes that engineers can build against. Design the full flow, not just the happy path: error states, empty states, permission-based views (Central sees everything, franchise managers see their sites, staff see their own records), and both mobile and desktop. Understand the real workflow behind the screens: how care teams report incidents and accidents, often on tablets, mid-shift, with little time and varied tech confidence. Bring the design thinking, not just the screens Propose design patterns that are proven to work in healthcare - patterns that aid discovery, drive engagement, and get users to the core value of the product faster. Make complex, regulated workflows feel simple. The win isn't a prettier form; it's a care worker getting a report done in two minutes instead of thirty. Iterate with customers and engineers Test designs with real healthcare workers where we can (we can arrange access through the customer), gather feedback, and refine - don't fall in love with the first idea. Work shoulder to shoulder with engineers during build, handling the edge cases, error and empty states, and mobile layouts that always surface once something becomes real. Design to be measured Design so we can instrument it: partner with the PM to define what user behaviour we'll measure when we ship, so we can challenge our assumptions with data rather than opinion. Use what the data tells us to drive the next iteration, and the conversations about what to build next. Work within the Cloda design system Extend our existing React/SASS component library and patterns - don't reinvent them. Consistency across the product matters more than novelty here. Partner with our principal engineers on what's feasible and what fits the system. When you genuinely need a new pattern, make the case for it rather than quietly working around the system. Design with one eye on Cloda-first We have a product vision called Cloda-first, where our AI chat interface becomes the starting point for everything: Ask (instant answers), Assist (guided actions like voice incident capture), Analyze (insights with "Fix It" actions) and Workspace (the full UI for complex tasks). You don't need to design the AI experience yet, but design the Workspace UI so it doesn't fight that future - so a 30-minute paper incident report can one day become a 2-minute voice capture without us having to redesign everything. What We Need You've designed SaaS product modules from a spec before. Give you acceptance criteria and you produce MVP mockups and flows engineers can build from - without needing weeks of discovery first. The PM does discovery; you design from the spec and ask smart questions. You're fast - in Figma and in prototyping. You produce usable wireframes in days, and you get to clickable prototypes quickly, using AI tools (Claude Design, Claude Code, v0, Codex, Figma's AI features) to move faster rather than polishing everything by hand. You use AI to move faster, by default. We expect you to use AI tools to get from idea to clickable faster and deliver more value for customers. If AI isn't already part of how you work, this isn't the right role. You think in flows and states, not just screens. Happy path, error, empty, permissions, mobile vs desktop, the messy edge cases - and you've handled genuinely complex, business-logic-heavy flows, the kind a compliance product is full of. You're not a pure visual designer who just makes things pretty. You've done this in a startup or fast-moving product team. You've shipped real product fast, Embedded with engineers, without heavy process, and owned real scope end to end - not a narrow slice of someone else's product in a big, slow org. You've proven you can move - that matters to us more than a big-company logo. You work well inside an existing design system. You extend patterns rather than replace them, you don't get precious about your designs, and you take direct feedback without friction. You can design with incomplete information. Scope may still be moving when you start. You make sensible calls, flag your assumptions, and iterate - rather than waiting for perfect certainty before you put anything on a screen. Nice to Have Healthcare, clinical, or regulated-industry understanding - especially designing simple, clear interfaces for lower-tech users on mobile/desktop. Experience designing permission-based, multi-tenant products. Experience with incident reporting, risk, or quality-management products specifically. A feel for AI-native product thinking - how chat, voice and "do it for me" actions change a workflow.

Overview Hybrid with 2 days in our Stansted office. We are looking for an expert to lead the way in the innovation of the data analysis tools, automation and infrastructure within our Microsoft technology stack for our Award-Winning Accident Repair Network. Our mission is to develop the tools and technology that enable our teams to get our customers back to normal and we are often looking to cutting edge solutions to achieve this. The candidate will be reporting into our Platform Manager and working with our Systems Architect and Product Team to not only lead in the development of automation and Power Platform solutions for our business but also to support our bespoke award-winning IT system; as such this role is fundamental to our growth and success. Responsibilities As a Senior Azure Cloud Engineer, you will support and enable the Microsoft Technology Stack through IT Change, troubleshoot IT Problems, following ITIL v4 guidelines in this cutting edge and highly secure environment. You will support our technical environment, which includes Microsoft technologies, Meraki networking, SaaS solutions (including our own bespoke workshop management system) with much of the access managed by Single Sign-on (SSO). You will be passionate about technology and understand business systems and solutions. Work with the Systems Architect to design, implement, and maintain solutions within our Microsoft Technical Stack. Work with stakeholders to devise improvements to their teams' processes with Power Platforms and automation. Assist with IT Change and Problem Management following ITIL v4 guidelines, using advanced troubleshooting and problem-solving skills and working closely with internal colleagues and external suppliers in resolving issues promptly. Support IT governance, ensuring security best practises and disaster recovery plans are followed and raise concerns, risks and cyber incidents to the IT leadership team. Maintain detailed documentation for system configuration, procedures and troubleshooting and work with the Helpdesk team to remove blockers to resolve incidents and process service requests. Provide guidance and support to the wider IT team on infrastructure design and build and provide information regarding system/device performance and error logs. Must be able to commute to the Stansted office as this role is hybrid 2 days a week in the office. Be innovative in exploring new technologies that can help develop skills and competencies in the business and for individuals. What do I need to know? Cloud Platform Engineering Be able to design, implement and maintain Azure infrastructure across compute, storage, networking, and identity services. Be able to manage and maintain secure, scalable, and highly available cloud platforms aligned to the Azure Well-Architected Framework. Know how to implement and maintain Azure landing zones, subscriptions, and management groups. Security, Governance & Resilience Ensure platforms comply with security, compliance, and governance standards (e.g. RBAC, Key Vault, network security, logging). Apply best practices for cost control, monitoring, and operational resilience. Be able to support DR, backup, and business continuity designs across Azure workloads. Collaboration & Architecture Work closely with solution architect, product team, and security teams to align cloud solutions with business needs. Provide input into Technical Design Authority, Change Steering Groups, architecture reviews, and project delivery. Produce and maintain clear technical documentation. Qualifications Strong hands-on experience with Microsoft Azure, including: Azure Virtual Networks, VMs, Storage, Azure AD. PaaS services (App Services, Functions, Logic Apps, SQL, etc.). Monitoring and logging (Azure Monitor, Log Analytics). Scripting skills using PowerShell, Azure CLI, Bash, or Python. Good understanding of networking, security, and identity in cloud environments. Minimum three years' experience in a similar role. Experience of working within the ITIL v4 or 5 frameworks. Relevant Apprenticeship or higher education. Any of the following qualifications would be advantageous: Microsoft Azure Administrator Associate AZ-104 Microsoft Azure Developer Associate AZ-204 Microsoft Azure Network Engineer Associate AZ-700 Microsoft Azure Solutions Architect Expert AZ-305 Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.

TECHNICAL SUPPORT MANAGER Future Infrastructure Manager Opportunity Northampton, East Midlands (On Site) c 45,000 + Uncapped Bonus + Benefits Are you a Technical Support Manager, IT Support Manager, Service Desk Manager or Senior Support Engineer looking for the opportunity to step beyond traditional support management and build a career in infrastructure, cloud technology and IT operations? This is a newly created role within a high-growth, technology-driven organisation that is investing heavily in Azure, Microsoft 365, cybersecurity, AI and data. Reporting directly to the Head of Technology, you will play a key role in shaping and scaling the internal support function whilst developing towards broader infrastructure and operational leadership responsibilities. This is not a traditional Helpdesk Manager role. The business is experiencing sustained growth and is investing heavily in technology as a strategic enabler. This newly created position offers the opportunity to build, improve and scale the support function whilst developing your own career towards broader infrastructure, cybersecurity and IT operations leadership. The Opportunity You will lead and develop a team of two Helpdesk Engineers whilst taking ownership of the day-to-day operation of the support function. Alongside team leadership, you will remain hands-on technically, acting as the senior escalation point for more complex issues across Microsoft Azure, Microsoft 365, Entra ID, Intune, Exchange Online, VPN connectivity, endpoint management and business-critical SaaS platforms. You will have the opportunity to introduce structure, improve service levels, strengthen reporting, enhance documentation, improve ticket ownership and help create a highly effective and scalable support function capable of supporting a growing organisation. The role also offers exposure to wider infrastructure and cybersecurity initiatives, including asset visibility, vulnerability management, endpoint security and operational governance. This is an opportunity to influence how technology support is delivered rather than simply maintain existing processes. Key Responsibilities Lead, coach and develop a team of Helpdesk Engineers Act as the senior technical escalation point for complex support issues Support and administer Microsoft Azure, Microsoft 365, Entra ID and Intune environments Manage user onboarding, offboarding and access controls Improve support processes, documentation and service standards Introduce and monitor practical SLAs and performance metrics Produce meaningful reporting on ticket volumes, service performance and recurring issues Support CRM and SaaS platforms including user administration and permissions Contribute to infrastructure, cybersecurity and vulnerability management initiatives Work closely with technology leadership, software engineering and external technology partners About You You may currently be working as a: Technical Support Manager IT Support Manager Service Desk Manager Helpdesk Manager Technical Team Leader Senior Support Engineer Infrastructure Support Engineer IT Operations Lead You will bring strong technical support and Microsoft cloud experience together with a desire to lead, improve and develop. Experience in some or all of the following would be highly beneficial: Microsoft Azure Microsoft 365 Entra ID / Azure Active Directory Microsoft Intune Exchange Online Endpoint Management VPN Technologies SaaS Platforms CRM Systems Cybersecurity or Vulnerability Management Tools Previous Zoho CRM experience would be advantageous but is not essential. More important than specific product experience is the ability to solve problems, improve processes, communicate effectively and take ownership. Why Join? Newly created position with genuine influence and visibility Direct reporting line into the Head of Technology Opportunity to shape and professionalise the support function Exposure to Azure infrastructure, cloud technologies and cybersecurity initiatives High-growth business investing heavily in technology, AI and data Clear progression path towards Infrastructure Management and broader IT Operations leadership Uncapped annual bonus opportunity Supportive, collaborative and ambitious technology team Modern cloud-based technology environment Package c 45,000 basic salary Uncapped annual bonus (typically 5%-15%) Benefits package Long-term career development opportunities If you are looking for a role where you can combine leadership, hands-on technical expertise, service improvement and future infrastructure responsibility within a growing technology-focused business, we would be delighted to hear from you.

Apex Support Business Analyst (12-Month FTC - maternity cover). Location: London Moorgate tube (Hybrid Working) Salary/Rate: c. 100k - 110k base + bonus + 26 days holiday + more Do you want your voice heard, your actions to count, and your expertise rewarded? This is your opportunity to join one of the world's leading, globally respected financial groups. Based in the heart of London, you will join a renowned, forward-thinking EPlatforms Apex Team that genuinely values collaboration, knowledge sharing, and the highest standards of platform stability. In this pivotal Associate Vice President (AVP) role, you will immerse yourself in a dynamic, high-pressure live trading environment. You will act as a trusted partner for traders and Front Office staff, combining your technical prowess with strong interpersonal skills to provide hands-on functional support and safe enhancement delivery for Repo and Securities Borrowing & Lending (SBL) products. If you are passionate about continuous improvement and want to own your career within an inclusive culture that puts people first, we want to hear from you. Your Key Responsibilities: Front Office Support: Provide comprehensive L1, L2, and L3 functional and technical support for the Apex Securities Finance platform, responding promptly to trader queries to guarantee optimal performance. Business Analysis & Project Delivery: Analyse complex requirements from the Front Office, produce detailed functional specifications, and design practical solutions for BAU initiatives and small-to-medium projects. Stakeholder Bridge: Represent the BAU support function during project delivery meetings, bridging the gap between technology teams, global support networks, and business stakeholders. Testing & Release Management: Perform rigorous functional testing of deliverables, validate and approve test results prior to deployment, and ensure live code releases introduce zero risk to the production environment. System Maintenance & Documentation: Support ongoing system maintenance to align with technological and regulatory advancements, while meticulously documenting solutions to share best practices globally. Your Key Skills & Requirements: Apex & Fixed Income Expertise: Extensive hands-on experience supporting Apex Securities Finance applications and Fixed Income trading desks within an investment banking context. Product Knowledge: In-depth understanding of Repo and Securities Borrowing & Lending (SBL) products, including end-to-end trade lifecycles, booking, pricing, and settlements. Front Office Application Support: A proven track record of delivering rapid L1/L2 application support directly within a fast-paced Front Office environment. Technical & Analytical Skills: Strong analytical problem-solving abilities coupled with working familiarity with Linux environments (performance monitoring and routine maintenance). Desirables: Familiarity with FIX protocol/messaging, experience with Apex Loanet Interface (ALI) or Apex Toolkit APIs, and C++ development or debugging experience. If you've held any of these roles or used these technologies/skills, this role could be a great fit: Apex Support Analyst, Business Analyst, Fixed Income Support, Securities Finance BA, Front Office Application Support, Repo Analyst, SBL Support, Linux, FIX Protocol, Loanet, FIS Trading Manager, SunGard Apex. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.

Your new companyAn exciting opportunity has arisen for an experienced Senior Service Delivery Manager to join a large, complex organisation undergoing significant technology and service transformation. This is a key leadership position responsible for delivering high-quality IT services that support business operations and drive an excellent end-user experience. Your new roleAs the Senior Service Delivery Manager, you will manage a team of 8 (including Service Desk and Field Engineers - including two team leads) and take ownership of improving operational processes, including ensuring SLAs and KPIs are met. You will initially be responsible for reviewing the current Service Desk team, agreeing an action plan to ensure a high-performing service desk function, as well as implementing and maintaining ITIL best practice. Longer term, the role will take ownership of continuous improvement and automation, as well as ensuring successful tech adoption across the business through the development and delivery of a long-term service model that is fit for purpose. The organisation is fully Azure based, so we are looking for someone who has previously worked for a large/ complex predominantly Cloud organisation and overseen a team through significant change. There are high expectations of the person coming into this role to hit the ground running and be able to quickly demonstrate a tangible action plan to improve processes and service delivery. A significant part of the role will involve managing services including Service Desk operations, desktop and laptop life cycle management, mobile device support, software asset management, telephony, printing and scanning services, and peripheral equipment support, supporting a multi-million pound budget. Working closely with business stakeholders, you will develop trusted relationships, understand operational requirements and ensure technology services continue to support organisational objectives effectively. What you'll need to succeedYou will have substantial experience in service ownership and the delivery of end-user workplace services, including service desk operations, device management, software licencing and IT support services. Experience managing IT services within outsourced, managed service or multi-vendor environments is essential, as is a strong understanding of IT Asset Management principles and best practice. You will possess strong knowledge of ITIL and SIAM methodologies and demonstrate experience across incident, problem and change management disciplines. Excellent stakeholder engagement skills and the ability to build effective relationships across technical and non-technical audiences are critical. You should be a proactive, service-focused leader with excellent communication, reporting and documentation skills, capable of driving continuous improvement and delivering measurable outcomes. What you'll get in returnSalary up to 80,000, 14% discretionary annual bonus, car allowance 5,900, travel allowance 2,870 pa, private medical BUPA, pension employer contributions up to 9%. The organisation have a hybrid working policy 2-3 days per week on site and have a sensible/ flexible approach to working from home, but they are keen this person maintain visibility across the team and wider business to ensure strong relationships are developed and maintained. This is an opportunity to play a leading role in shaping and improving technology services within a large and evolving organisation. You will have the chance to influence service strategy, lead talented teams and deliver meaningful improvements to the end-user experience while benefiting from a competitive rewards package and ongoing professional development opportunities. What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or contact us for a confidential discussion about your career. If this position is not quite right for you, but you are looking for a new opportunity, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK s largest independent Managed Service Providers, recently ranked as World class by the Best Companies to work for awards. Be a key player in our Solution Design team The Solutions Support Consultant will support the Sales function by designing and positioning technical solutions that meet customer requirements, with a primary focus on Managed Service Provider (MSP) offerings. The role is largely desk-based and involves working closely with Account Managers, senior Solution Consultants, and technical teams to develop high-quality, commercially viable solutions leveraging Microsoft 365, Azure, and complementary platforms. Additionally, you will be responsible for: • Learning the full Opus IT product portfolio • Supporting Account Managers with proposals, solution overviews, high-level designs, and related documentation that effectively communicates customer requirements and recommended solutions • Preparing the technical detail for customer meetings, presentations, and bids, ensuring all aspects and methods are clearly articulated • Supporting customer engagements, including meetings, workshops, and solution presentations, presenting ideas in a structured and professional manner • Building positive relationships with customers, sales teams, and internal technical stakeholders is key to developing effective and cohesive solutions • Keeping up to date with manufacturer and supplier updates and holding necessary targeted agreed accreditations Salary £47-£52k Hybrid working - Based on a Wednesday in Reigate with occasional additional visit to office/client site The talents we are excited to see You will have the following experience/skills: • Min 3 years experience in the IT industry as a delivery engineer • Microsoft certified in M365 and Azure ecosystem • Experience with Acronis, Microsoft Defender, Mimecast and N-able • Knowledge of Cloud computing solutions (Azure, VMWare, Hyper-V) • Low-Level Data Networking design experience (LAN/WAN) • Experience with data networking security (ACL, firewall rules) • Some experience in a Presales / Consultant role, designing solutions and scoping support for M365 environments • Experience of escalating to manufacturers when required, working closely with them until successful resolution • Able to demonstrate focused customer care skills, both on site and remotely • Strong written skills are essential for producing clear, concise, and high-quality documentation, including proposals and solution summaries • Active listening skills are critical to accurately understand requirements and respond effectively to queries • Ability to work well in teams and an organised self-starter • Aligned with the Opus core values Your exclusive benefits • A comprehensive Private Healthcare and Cash Plan • Pension and life insurance • Entry to the £3,000 quarterly Dreamball draw • Personalised training and development pathways • Regular fully funded companywide events • Monthly outstanding performer accolades • Enriching paid volunteering days • A rewarding Refer a friend scheme (£1,000) • The flexibility to adjust your holiday allowance (25 days pa) • Complimentary daily breakfasts in the office Where your values align with ours Work together to win together Be brave and think differently Own it and never give up Strive to be the best Stay curious and keep learning Meet Opus Established in 1992, we are different to the rest, priding ourselves on being a customer-driven and service-led technology provider. Our focus is delivering tailored technology with purpose and building long-term partnerships with our clients. By joining Opus, you embark on an exhilarating journey filled with impactful projects and continuous professional development, empowering you to expand your expertise and leave a significant mark on businesses nationally. We have a Culture Club led by award-winning colleagues from across the business, giving our people a voice and helping shape a positive, inclusive workplace culture. From gathering feedback to social initiatives like our book and film club, it s all about bringing people together and creating a more engaging place to work. If you're ready to be part of a dynamic team and help us reach new heights, we'd love to hear from you.