QA
Macclesfield, Cheshire
About Bodycote: We are a leading, global performance metallurgy business, improving properties and extending lives of our customers' products through advanced thermal and surface processing. Bodycote offers materials solutions for virtually every market sector with a focus on aerospace and defence, automotive, energy, industrial, consumer and medical. About the role: This role is designed to develop the technical, professional, and service management capabilities of an individual delivering supervised first-line IT support. The role is aligned to the Microsoft Azure Cloud Support Specialist Level 3 apprenticeship and combines on-the-job experience with a structured apprenticeship programme, enabling the individual to build capability progressively within a live IT service environment. The role is part of the IT Service Desk function and operates within an IT Service Management (ITSM) framework. The role holder will work under the guidance of the IT SDM, team leaders and senior analysts. Responsibilities: Service desk support: Act as a first point of contact for IT support via phone and self-service portal. Log, categorise, prioritise, and update incidents and service requests within the ITSM tool. Resolve common IT issues at first contact, following documented procedures. Escalate complex or unresolved issues in line with defined escalation paths. Ensure users are kept informed of progress in a professional and timely manner Learning & apprenticeship commitment: Participate fully in the apprenticeship programme. Complete required learning activities, assessments, and reviews. Apply learning directly to day-to-day service desk activities. Use feedback constructively to improve performance and capability Process, security & documentation: Follow approved standard operating procedures, runbooks, and working practices. Maintain accurate and complete ticket records. Contribute to knowledge articles as skills and confidence develop. Comply with information security, confidentiality, and data protection requirements Team & professional behaviours: Work collaboratively with colleagues across the service desk and IT teams. Demonstrate professionalism, reliability, and a customer-focused mindset. Show willingness to ask questions and seek support when required Required skills: Basic IT literacy (e.g. using computers, email, applications) Awareness of customer service principles Clear verbal and written communication Ability to follow instructions and procedures Basic problem-solving and organisational skills Willingness to learn and develop Professional and reliable approach to work Positive attitude toward helping others Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 9am to 5pm, Monday to Friday with an hour's unpaid lunch break Benefits: Whether you're working in one of our state-of-the-art facilities, supporting clients on the ground, or contributing behind the scenes, you'll be part of a global community that values skill, reliability, and continuous improvement. We're in this together! At Bodycote, we recognise that our people want to grow, and take on new challenge, and we're committed to supporting that journey. While we continue to build structured pathways for career progression, it's a clear focus for us. We are creating more opportunities for internal mobility, whether that's moving between functions, stepping into new roles within our sites, or exploring options across our wider global business. If you're curious, ambitious, and ready to grow, we want Bodycote to be a place where you can build a long-term, evolving career. Future prospects: On successful completion of the apprenticeship, the individual may progress into an IT Service Desk Analyst role, subject to performance and business need. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
About Bodycote: We are a leading, global performance metallurgy business, improving properties and extending lives of our customers' products through advanced thermal and surface processing. Bodycote offers materials solutions for virtually every market sector with a focus on aerospace and defence, automotive, energy, industrial, consumer and medical. About the role: This role is designed to develop the technical, professional, and service management capabilities of an individual delivering supervised first-line IT support. The role is aligned to the Microsoft Azure Cloud Support Specialist Level 3 apprenticeship and combines on-the-job experience with a structured apprenticeship programme, enabling the individual to build capability progressively within a live IT service environment. The role is part of the IT Service Desk function and operates within an IT Service Management (ITSM) framework. The role holder will work under the guidance of the IT SDM, team leaders and senior analysts. Responsibilities: Service desk support: Act as a first point of contact for IT support via phone and self-service portal. Log, categorise, prioritise, and update incidents and service requests within the ITSM tool. Resolve common IT issues at first contact, following documented procedures. Escalate complex or unresolved issues in line with defined escalation paths. Ensure users are kept informed of progress in a professional and timely manner Learning & apprenticeship commitment: Participate fully in the apprenticeship programme. Complete required learning activities, assessments, and reviews. Apply learning directly to day-to-day service desk activities. Use feedback constructively to improve performance and capability Process, security & documentation: Follow approved standard operating procedures, runbooks, and working practices. Maintain accurate and complete ticket records. Contribute to knowledge articles as skills and confidence develop. Comply with information security, confidentiality, and data protection requirements Team & professional behaviours: Work collaboratively with colleagues across the service desk and IT teams. Demonstrate professionalism, reliability, and a customer-focused mindset. Show willingness to ask questions and seek support when required Required skills: Basic IT literacy (e.g. using computers, email, applications) Awareness of customer service principles Clear verbal and written communication Ability to follow instructions and procedures Basic problem-solving and organisational skills Willingness to learn and develop Professional and reliable approach to work Positive attitude toward helping others Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 9am to 5pm, Monday to Friday with an hour's unpaid lunch break Benefits: Whether you're working in one of our state-of-the-art facilities, supporting clients on the ground, or contributing behind the scenes, you'll be part of a global community that values skill, reliability, and continuous improvement. We're in this together! At Bodycote, we recognise that our people want to grow, and take on new challenge, and we're committed to supporting that journey. While we continue to build structured pathways for career progression, it's a clear focus for us. We are creating more opportunities for internal mobility, whether that's moving between functions, stepping into new roles within our sites, or exploring options across our wider global business. If you're curious, ambitious, and ready to grow, we want Bodycote to be a place where you can build a long-term, evolving career. Future prospects: On successful completion of the apprenticeship, the individual may progress into an IT Service Desk Analyst role, subject to performance and business need. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
Manpower UK Ltd
Strategy Analyst Location: Coventry HQ Salary: 45,000 - 55,000 DOE Contract type: 12 month Fixed Term Contract Working hours: Full time, 40 hours per week, Hybrid Working About the role We are looking for a proactive and analytical PMO & M&A Integration Analyst to support post-acquisition integrations, business improvement initiatives, and strategic projects. This is an exciting opportunity for an individual who enjoys working across multiple business functions, managing complex projects, and using data-driven insights to drive operational improvements. The successful candidate will play a key role in ensuring the smooth integration of acquired businesses, tracking performance, and delivering initiatives that maximise value and support the continued growth of the organisation. Responsibilities M&A Integration Support planning and execution of post-acquisition integration projects. Coordinate activities across Finance, HR, IT, Operations, Procurement, and other functions. Track integration milestones, risks, actions, and synergy delivery. Prepare integration reports and updates for senior management. PMO & Business Improvement Support delivery of business improvement and operational excellence initiatives. Maintain project plans, governance documentation, and performance dashboards. Monitor project progress, risks, budgets, and key deliverables. Prepare steering committee materials and management reporting. Identify opportunities to improve processes, efficiency, and ways of working. Analysis & Reporting Analyse operational and financial data to support decision-making. Develop reports, dashboards, and presentations for stakeholders. Support business cases, benefits tracking, and project evaluations. Requirements 2-5 years' experience in PMO, consulting, project management, business transformation, M&A integration, or a related field. Strong analytical, organisational, and problem-solving skills. Advanced Excel and PowerPoint skills. Excellent stakeholder management and communication abilities. Experience managing multiple projects and priorities in a fast-paced environment. Why join? As the UK's leading grounds maintenance and landscape creation provider, no two projects are ever the same - and neither are our people. That's why we're committed to creating a diverse and inclusive culture where everyone can thrive. We're proud to have been recognised as Employer of the Year and Sustainable Company of the Year at this year's Landscaper Awards, reflecting our commitment to supporting our people while delivering a more sustainable future. What they offer Career development: We offer career advancement and development opportunities through our bespoke apprenticeship programmes, our extensive in-house training academy, and coaching and mentorship. Collaborative team environment: Join a diverse and inclusive workplace where you can collaborate with passionate and talented individuals. Meaningful impact: Contribute to projects that make a real difference in the community and environment. Competitive benefits package: We recognise and reward your hard work with our wide-ranging benefits package designed to prioritise your wellbeing, support life choices, and help in both good and challenging times. Benefits Annual leave: Up to 25 days holiday plus bank holidays. Family-friendly policies: Enhanced maternity and shared parental leave. Health Care Cash Plan: Private health and insurance cover opt in. Employee Assistance Programmes: Support for personal and professional challenges. Voluntary benefits: Discounts on retail, holidays, gym memberships, and more. Financial wellbeing support: Resources to manage your finances. Competitive pension scheme: Secure your future. Recognition schemes: Colleague of the month and annual awards. Volunteering policy: Two days per year to support a cause of your choice. Mental health support: Comprehensive resources and support. About our client We are Europe's largest provider of grounds maintenance services and landscape creation, in the UK alone we're a community of over 3,000 passionate colleagues shaping the future of the green industry. We understand what it means to grow. Our history dates back to 1919, and today, with a turnover of 250 million, we're more than just a company - we're a force for positive change. We offer a range of services to create, maintain, and manage landscapes across the UK. Grow with us, and together we'll create a greener future for all. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Strategy Analyst Location: Coventry HQ Salary: 45,000 - 55,000 DOE Contract type: 12 month Fixed Term Contract Working hours: Full time, 40 hours per week, Hybrid Working About the role We are looking for a proactive and analytical PMO & M&A Integration Analyst to support post-acquisition integrations, business improvement initiatives, and strategic projects. This is an exciting opportunity for an individual who enjoys working across multiple business functions, managing complex projects, and using data-driven insights to drive operational improvements. The successful candidate will play a key role in ensuring the smooth integration of acquired businesses, tracking performance, and delivering initiatives that maximise value and support the continued growth of the organisation. Responsibilities M&A Integration Support planning and execution of post-acquisition integration projects. Coordinate activities across Finance, HR, IT, Operations, Procurement, and other functions. Track integration milestones, risks, actions, and synergy delivery. Prepare integration reports and updates for senior management. PMO & Business Improvement Support delivery of business improvement and operational excellence initiatives. Maintain project plans, governance documentation, and performance dashboards. Monitor project progress, risks, budgets, and key deliverables. Prepare steering committee materials and management reporting. Identify opportunities to improve processes, efficiency, and ways of working. Analysis & Reporting Analyse operational and financial data to support decision-making. Develop reports, dashboards, and presentations for stakeholders. Support business cases, benefits tracking, and project evaluations. Requirements 2-5 years' experience in PMO, consulting, project management, business transformation, M&A integration, or a related field. Strong analytical, organisational, and problem-solving skills. Advanced Excel and PowerPoint skills. Excellent stakeholder management and communication abilities. Experience managing multiple projects and priorities in a fast-paced environment. Why join? As the UK's leading grounds maintenance and landscape creation provider, no two projects are ever the same - and neither are our people. That's why we're committed to creating a diverse and inclusive culture where everyone can thrive. We're proud to have been recognised as Employer of the Year and Sustainable Company of the Year at this year's Landscaper Awards, reflecting our commitment to supporting our people while delivering a more sustainable future. What they offer Career development: We offer career advancement and development opportunities through our bespoke apprenticeship programmes, our extensive in-house training academy, and coaching and mentorship. Collaborative team environment: Join a diverse and inclusive workplace where you can collaborate with passionate and talented individuals. Meaningful impact: Contribute to projects that make a real difference in the community and environment. Competitive benefits package: We recognise and reward your hard work with our wide-ranging benefits package designed to prioritise your wellbeing, support life choices, and help in both good and challenging times. Benefits Annual leave: Up to 25 days holiday plus bank holidays. Family-friendly policies: Enhanced maternity and shared parental leave. Health Care Cash Plan: Private health and insurance cover opt in. Employee Assistance Programmes: Support for personal and professional challenges. Voluntary benefits: Discounts on retail, holidays, gym memberships, and more. Financial wellbeing support: Resources to manage your finances. Competitive pension scheme: Secure your future. Recognition schemes: Colleague of the month and annual awards. Volunteering policy: Two days per year to support a cause of your choice. Mental health support: Comprehensive resources and support. About our client We are Europe's largest provider of grounds maintenance services and landscape creation, in the UK alone we're a community of over 3,000 passionate colleagues shaping the future of the green industry. We understand what it means to grow. Our history dates back to 1919, and today, with a turnover of 250 million, we're more than just a company - we're a force for positive change. We offer a range of services to create, maintain, and manage landscapes across the UK. Grow with us, and together we'll create a greener future for all. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Solus Accident Repair Centres
Birchanger, Hertfordshire
Overview At Solus, we are strengthening our technology governance and cyber resilience as we continue to grow. We are looking for an IT Governance, Risk and Compliance (GRC) Analyst to help us maintain a secure, well governed and compliant technology environment across the business. This is a great role for someone who enjoys analysing detail, challenging constructively, influencing stakeholders and helping teams make confident, risk-based decisions. About the role As our IT GRC Analyst, you will support the Cyber Security, Risk and Assurance function with a mixture of governance activity, assurance reviews, supplier assessments and compliance oversight. You will help us meet Aviva Group requirements, regulatory expectations and industry standards while ensuring our technology risks are understood and well managed. Location: Fully remote (UK based). Responsibilities Maintain and improve our IT risk register, ensuring risks are clear, evidenced and tracked Support risk owners with guidance on controls, remediation and governance requirements Complete compliance reviews, control testing and assurance activities Produce risk and compliance reporting for leadership forums Carry out supplier assurance assessments, recommend improvements and escalate risk where needed Keep IT policies and standards up to date and aligned with Aviva and recognised frameworks Provide clear insight to non technical colleagues on risk, controls and potential impacts Support Group assurance activity and represent Solus in relevant forums This is an individual contributor role with a high level of ownership and plenty of opportunity to influence how we operate. Qualifications You will thrive in this role if you have: Knowledge of GRC frameworks such as ISO 27001, NIST CSF, Cyber Essentials or DPA Experience in risk management, governance or cyber/security assurance The ability to analyse complex information and turn it into clear, meaningful insight Confidence challenging and advising colleagues at all levels Strong communication and stakeholder management skills Certifications such as CISM, CRISC or CGRC are desirable but not essential. Who are Solus? Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.
Overview At Solus, we are strengthening our technology governance and cyber resilience as we continue to grow. We are looking for an IT Governance, Risk and Compliance (GRC) Analyst to help us maintain a secure, well governed and compliant technology environment across the business. This is a great role for someone who enjoys analysing detail, challenging constructively, influencing stakeholders and helping teams make confident, risk-based decisions. About the role As our IT GRC Analyst, you will support the Cyber Security, Risk and Assurance function with a mixture of governance activity, assurance reviews, supplier assessments and compliance oversight. You will help us meet Aviva Group requirements, regulatory expectations and industry standards while ensuring our technology risks are understood and well managed. Location: Fully remote (UK based). Responsibilities Maintain and improve our IT risk register, ensuring risks are clear, evidenced and tracked Support risk owners with guidance on controls, remediation and governance requirements Complete compliance reviews, control testing and assurance activities Produce risk and compliance reporting for leadership forums Carry out supplier assurance assessments, recommend improvements and escalate risk where needed Keep IT policies and standards up to date and aligned with Aviva and recognised frameworks Provide clear insight to non technical colleagues on risk, controls and potential impacts Support Group assurance activity and represent Solus in relevant forums This is an individual contributor role with a high level of ownership and plenty of opportunity to influence how we operate. Qualifications You will thrive in this role if you have: Knowledge of GRC frameworks such as ISO 27001, NIST CSF, Cyber Essentials or DPA Experience in risk management, governance or cyber/security assurance The ability to analyse complex information and turn it into clear, meaningful insight Confidence challenging and advising colleagues at all levels Strong communication and stakeholder management skills Certifications such as CISM, CRISC or CGRC are desirable but not essential. Who are Solus? Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.
Solus Accident Repair Centres
Birchanger, Hertfordshire
Overview We are searching for a Business Systems, Delivery & Change Manager to lead our business systems, digital platforms, and technology change portfolio. This senior technology leader will ensure our portfolio delivers measurable value, supports operational excellence, and aligns with organisational strategy. You will provide leadership across business systems management, project delivery, and strategic change - ensuring solutions are well-designed, well-governed, and successfully adopted. The role combines people leadership, technology governance, and delivery oversight, guiding cross-functional teams and suppliers to ensure that technology change is delivered safely, consistently, and effectively across the business. Responsibilities Define and own the strategic direction for business systems, ensuring alignment to Solus' technology roadmap and business goals. Prioritise the change portfolio, balancing strategic needs, operational risks, dependencies, and capacity. Make decisions on technology investments, supplier contracts, and commercial evaluations. Approve and govern system changes, ensuring security, architectural integrity and operational stability. Own the standards and frameworks for delivery, change governance, business analysis, release management, and system lifecycle management. Make people-leadership decisions including performance management, capability development, and team structure. Evaluate and manage risk across systems, projects and change activity, ensuring regulatory, audit and security requirements are fully met. Strategic Leadership: Build and deliver a long-term strategic roadmap for business systems, integrations, data flows, and platform evolution. Provide leadership across the delivery and change capability, setting expectations for quality, pace, and governance. Work closely with the CIO to ensure alignment between infrastructure, cloud, platforms, business applications and change. People Leadership & Team Development: Lead a multi-discipline function (Business Analysts, Change Leads, Delivery Leads, Systems SMEs) ensuring capability, performance, and progression. Develop team members through coaching, mentoring, training and succession planning. Create a high-trust, high-performance culture that empowers colleagues and encourages continuous improvement. Ensure the team manages documentation, processes and business knowledge to reduce key-person dependencies. Delivery & Change Ownership: Own the full lifecycle of technology change: intake, analysis, prioritisation, design assurance, delivery oversight, adoption, and benefits tracking. Ensure delivery teams follow agreed standards (Agile, hybrid, or waterfall where appropriate) with consistent governance. Oversee delivery risks, RAID management and cross-functional dependencies. Ensure systems changes are safe, secure, tested, and supported at go-live. Business Systems Management: Oversee the lifecycle of key business systems - including upgrades, vendor management, integrations, and enhancement roadmaps. Ensure systems are secure, resilient, and compliant, supported by well-maintained documentation and change records. Act as escalation point for system incidents, recurring issues, platform concerns and supplier escalations. Drive simplification, standardisation and rationalisation of systems to reduce complexity and improve user experience. Stakeholder Leadership: Build strong relationships with business leaders, operational managers, suppliers, and technology partners. Communicate complex technical and delivery topics clearly at senior level. Represent Technology at governance boards, steering groups, and executive forums. Financial Leadership: Manage budgets for systems, suppliers, licences, and delivery resources. Ensure cost-effective delivery and maximise value for money from suppliers and change activity. Qualifications Degree in IT, Technology, Business Management or related field. Strong evidence of leadership in technology delivery, business systems or change management. Certifications beneficial: ITIL (governance & service management) Agile/Scrum/Scaled Agile Project/Programme Management (PMP, MSP, Prince2) Change Management (APMG/PROSCI) Experience managing budgets, suppliers and enterprise-scale change functions. Skills and experience Strong leadership capability: team leadership, coaching, performance management. Deep understanding of business systems, integrations, software delivery lifecycle, and enterprise change management. Ability to oversee complex delivery portfolios, balancing capacity, risk and value. Advanced stakeholder management and influencing skills across senior levels. Knowledge of technology strategy, architecture governance, and vendor management. Strong analytical, commercial and problem-solving skills. Experience managing multidisciplinary teams in fast-paced environments. Ability to constructively challenge, make decisive recommendations, and deliver difficult messages. Demonstrated ability to shape culture, drive behavioural change and embed new ways of working. Who are Solus? Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.
Overview We are searching for a Business Systems, Delivery & Change Manager to lead our business systems, digital platforms, and technology change portfolio. This senior technology leader will ensure our portfolio delivers measurable value, supports operational excellence, and aligns with organisational strategy. You will provide leadership across business systems management, project delivery, and strategic change - ensuring solutions are well-designed, well-governed, and successfully adopted. The role combines people leadership, technology governance, and delivery oversight, guiding cross-functional teams and suppliers to ensure that technology change is delivered safely, consistently, and effectively across the business. Responsibilities Define and own the strategic direction for business systems, ensuring alignment to Solus' technology roadmap and business goals. Prioritise the change portfolio, balancing strategic needs, operational risks, dependencies, and capacity. Make decisions on technology investments, supplier contracts, and commercial evaluations. Approve and govern system changes, ensuring security, architectural integrity and operational stability. Own the standards and frameworks for delivery, change governance, business analysis, release management, and system lifecycle management. Make people-leadership decisions including performance management, capability development, and team structure. Evaluate and manage risk across systems, projects and change activity, ensuring regulatory, audit and security requirements are fully met. Strategic Leadership: Build and deliver a long-term strategic roadmap for business systems, integrations, data flows, and platform evolution. Provide leadership across the delivery and change capability, setting expectations for quality, pace, and governance. Work closely with the CIO to ensure alignment between infrastructure, cloud, platforms, business applications and change. People Leadership & Team Development: Lead a multi-discipline function (Business Analysts, Change Leads, Delivery Leads, Systems SMEs) ensuring capability, performance, and progression. Develop team members through coaching, mentoring, training and succession planning. Create a high-trust, high-performance culture that empowers colleagues and encourages continuous improvement. Ensure the team manages documentation, processes and business knowledge to reduce key-person dependencies. Delivery & Change Ownership: Own the full lifecycle of technology change: intake, analysis, prioritisation, design assurance, delivery oversight, adoption, and benefits tracking. Ensure delivery teams follow agreed standards (Agile, hybrid, or waterfall where appropriate) with consistent governance. Oversee delivery risks, RAID management and cross-functional dependencies. Ensure systems changes are safe, secure, tested, and supported at go-live. Business Systems Management: Oversee the lifecycle of key business systems - including upgrades, vendor management, integrations, and enhancement roadmaps. Ensure systems are secure, resilient, and compliant, supported by well-maintained documentation and change records. Act as escalation point for system incidents, recurring issues, platform concerns and supplier escalations. Drive simplification, standardisation and rationalisation of systems to reduce complexity and improve user experience. Stakeholder Leadership: Build strong relationships with business leaders, operational managers, suppliers, and technology partners. Communicate complex technical and delivery topics clearly at senior level. Represent Technology at governance boards, steering groups, and executive forums. Financial Leadership: Manage budgets for systems, suppliers, licences, and delivery resources. Ensure cost-effective delivery and maximise value for money from suppliers and change activity. Qualifications Degree in IT, Technology, Business Management or related field. Strong evidence of leadership in technology delivery, business systems or change management. Certifications beneficial: ITIL (governance & service management) Agile/Scrum/Scaled Agile Project/Programme Management (PMP, MSP, Prince2) Change Management (APMG/PROSCI) Experience managing budgets, suppliers and enterprise-scale change functions. Skills and experience Strong leadership capability: team leadership, coaching, performance management. Deep understanding of business systems, integrations, software delivery lifecycle, and enterprise change management. Ability to oversee complex delivery portfolios, balancing capacity, risk and value. Advanced stakeholder management and influencing skills across senior levels. Knowledge of technology strategy, architecture governance, and vendor management. Strong analytical, commercial and problem-solving skills. Experience managing multidisciplinary teams in fast-paced environments. Ability to constructively challenge, make decisive recommendations, and deliver difficult messages. Demonstrated ability to shape culture, drive behavioural change and embed new ways of working. Who are Solus? Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.
