42 jobs found

We are recruiting for a Technical Pricing Manager on behalf of one of the UK's most recognised and celebrated personal lines insurers. This is an outstanding opportunity for a technically gifted pricing professional to take genuine ownership of complex models at the heart of a major personal lines business. This role gives the authority to drive meaningful change and the autonomy to shape how cutting-edge analytical techniques are applied at scale. Key Responsibilities Devising and overseeing the use of modelling and analytical techniques to identify and implement cutting edge improvements to pricing algorithms. Acting as the key technical owner of specific models within the pricing algorithm, responsible for their accuracy, governance, relevance and ongoing performance tracking. Managing major technical projects from inception through to implementation, collaborating closely with internal departments and external parties to ensure requirements are understood and delivered on time. Leading the identification of challenges and opportunities through data and MI interpretation, advising on appropriate action. Owning sign-off meetings with senior stakeholders to obtain approval for recommended changes, clearly articulating business benefits, risks and methodology. Mentoring and developing yourself and members of the analyst community, providing SME support, peer review and technical guidance. Acting as the first line of defence to ensure all implemented models adhere to regulatory and fair value requirements, escalating and owning any breaches. Key Requirements Strong analytical and interpretation skills underpinned by a numeric degree or equivalent experience, with strong data manipulation skills. Significant experience delivering statistical models such as GLMs, GBMs or other relevant techniques. Experience of WTW software, specifically Radar and Emblem, with exposure to Databricks, SQL or Python also advantageous. Strong governance awareness with a solid understanding of regulatory and fair value requirements as they apply to pricing models. Strong written and oral communication skills, with the ability to present complex technical findings clearly to senior stakeholders. Additional qualifications or experience in Data Science would be welcomed. If you have the technical depth to own and drive complex pricing models at the highest level, this is the opportunity to do exactly that in a business that genuinely values and invests in its pricing talent. Please get in touch to find out more. We do not retain any personal information without your permission. Please refer to our data protection policy on our official website for more information.

Technology Risk / Compliance Analyst (GRC) Up to 66,000 + benefits Edinburgh or Glasgow Hybrid - 2 days office / 3 days home Our client is a fast-growing, well-established software business providing regulatory and compliance solutions to financial services organisations. They are looking for a Technology Risk / Compliance Analyst to join their Governance, Risk & Compliance function, reporting directly to the VP of GRC. This role can be based out of either the Edinburgh or Glasgow office, working a hybrid pattern of 2 days in the office and 3 days from home. This is a genuine opportunity to build specialist expertise in technology, cyber, data and third-party risk within a regulated financial services environment - with direct exposure to senior GRC oversight, governance forums, control assurance and client due diligence work. What you'll be doing Supporting risk and control self-assessments across technology, cyber security, data, cloud services and third-party/supplier risk Analysing incidents, operational events and control data to identify trends, root causes and areas for improvement Tracking risk actions and remediation plans, escalating overdue items where required Maintaining key risk indicators and control information to support accurate governance and client assurance reporting Preparing draft packs, dashboards and summary updates for senior GRC review Supporting responses to client, audit and regulatory due diligence requests Contributing to continuous improvement of risk processes, including the use of automation and AI-enabled tools What we're looking for Proven skills in a risk, audit, technology, cyber, data or controls role Financial services background essential - experience working in, or with, a regulated environment Experience with a GRC or compliance automation platform (e.g. Secureframe, Vanta, Drata or similar) is a strong plus Naturally curious and proactive - comfortable identifying risks unprompted and confident challenging control owners on findings Strong analytical skills and the ability to translate risk data into clear, actionable insight for technical, non-technical and client audiences Awareness of frameworks such as ISO 27001, NIST, SOC 2, GDPR, DORA or operational resilience is desirable What's on offer Salary up to 66,000 depending on experience Hybrid working - 2 days in the office (Edinburgh or Glasgow), 3 days from home Benefits package (pension, healthcare and further details on application) Direct exposure to senior GRC leadership and governance forums Genuine scope to shape and improve risk processes, not just maintain them If the above sounds like you please send a copy of your latest CV for a confidential discussion Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.

Data Architect - SC Cleared £500/day | Inside IR35 | 3-Month Contract (Likely Extension) | Hybrid - Corsham (1-2 days per week) We're looking for an experienced SC Cleared Data Architect to support the design and delivery of an enterprise Data Catalogue capability for a major Government programme. You'll be responsible for defining enterprise data and metadata architecture, helping ensure data is discoverable, trusted, secure and reusable across the organisation. Working alongside Business Analysts, Data Engineers and governance teams, you'll provide architectural leadership and help shape the future data landscape. Key Responsibilities Design enterprise data and metadata architecture. Develop data models, taxonomies and business glossaries. Define metadata, data quality, lineage and governance standards. Support metadata migration and integration into the Data Catalogue. Provide architectural guidance to engineering and delivery teams. Ensure solutions align with security, governance and enterprise architecture standards. Collaborate with technical and business stakeholders across the programme. Essential Skills Proven experience as a Data Architect on large or complex programmes. Strong data modelling and enterprise data architecture experience. Knowledge of data governance and metadata management. Experience with cloud data platforms. Strong stakeholder engagement and communication skills. Active SC Clearance. Desirable Microsoft Purview, Collibra, Informatica or similar Data Catalogue platforms. Defence or Government experience. Knowledge of security classification and information assurance. Existing MODNET access (highly desirable but not essential). Contract Details £500/day Inside IR35 Initial 3-month contract with likely extension Hybrid working - Corsham (1-2 days per week) Immediate start preferred

hackajob is collaborating with Barclays to connect them with exceptional professionals for this role. Join us as a GEN AI Architect. In this role you will define, direct and govern the bank's target data architecture (inc. shared data environment, data model and standards) in support of business strategy, ensuring that data is accurate, secure and accessible to meet the needs of stakeholders. To be successful in the role of a GEN AI Architect you should have: Experience of Advanced AI/ML Architecture. Experience of Responsible AI & Governance. Innovation & Strategic Vision. Some other highly valued skills include but are not limited to: Research Publication Record Experience. Industry Speaking Experience. Cross-Industry AI Implementation. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Knutsford, Manchester or Glasgow. Purpose of the role To define, direct and govern the bank's target data architecture (inc. shared data environment, data model and standards) in support of business strategy, ensuring that data is accurate, secure and accessible to meet the needs of stakeholders. Accountabilities Development of the banks data architecture strategy, including the translation of bank-wide goals and objectives into target data architecture and transition plan. Collaboration with stakeholders, including data operations, engineers and analysts, to provide subject matter expertise and share knowledge to promote standardised, consistent, safe and value-driven data usage. Development and maintenance of the banks data architecture governance, standards and protection policies, regarding data models, authoritative data stores, and data capabilities, to support data quality, accuracy and consistency and the protection of sensitive information. Management of the alignment of projects to the target data architecture through the provision of guidance, data solutions and monitoring of progress. Definition of the shared reusable data capabilities, assets, tools and technologies required to connect disparate data sources, optimise data storage and provide seamless data access. Custodianship of an overarching data model that directs how data is logically and physically structured within the banks physical data resources, e.g. database, interfaces and reports. Monitoring applicable regulatory standards and industry developments for potential impact on the banks operations, controls and application portfolio. Identification and selection of best-in-class data technologies and ongoing assessment of compliance with the bank's service level agreements and quality standards. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.

Job Description Role overview We are looking for an experienced, hands-on Data Governance Analyst to drive the practical implementation of data lineage, classification and sensitivity tagging across our critical datasets, and to partner closely with our Information Security team to enable a robust RBAC model. This is a delivery-focused contract, not an advisory one. You will spend your time in Purview and alongside the engineering and security teams, turning governance policy into working configuration. Key responsibilities Lineage, Classification & sensitivity tagging implementation Configure and operate Microsoft Purview scanning and lineage capture across priority source systems, the Fabric medallion estate (Bronze, Silver, Gold) and the Power BI reporting layer. Establish end-to-end lineage from source through transformation to consumption for critical datasets, including capturing lineage from Azure Data Factory, Fabric pipelines/notebooks and any custom ingestion (e.g. CDC) sources. Define and apply data classification and Microsoft Information Protection (MIP) sensitivity labels to critical datasets RBAC model enablement (with Information Security) Partner with the Information Security team to design and enable a role-based access control model over governed data assets, mapping data sensitivity classifications to access entitlements. Support the definition of access roles, entitlement reviews and the principle of least privilege across the Gold layer, leveraging Purview data-use governance and Entra ID where appropriate. Catalogue, glossary & governance support Populate and curate the data catalogue and business glossary, linking approved business terms to technical assets in partnership with domain data stewards. Support the reporting on catalogue coverage, classification status, lineage completeness. Contribute to governance standards and enablement materials so capability is transferred before the engagement ends. Key deliverables over the engagement Purview scanning and automated classification operational across the agreed priority source systems and the Fabric estate. End-to-end lineage established and validated for the agreed set of critical datasets / certified data products. Sensitivity labelling and classification applied to critical data elements A working RBAC model over governed data, designed and enabled jointly with Information Security, with documented role-to-sensitivity mappings. Essential experience Demonstrable hands-on experience implementing Microsoft Purview in an enterprise environment - scanning, classification, sensitivity labelling, lineage and catalogue management. Practical understanding of data classification, sensitivity labelling (MIP) and DLP concepts, and how they apply to critical and personal data. Experience designing or enabling role-based access control (RBAC) over data, Entra ID and access governance principles. Strong working knowledge of the Azure data ecosystem - ideally including Microsoft Fabric and Power BI. Experience partnering effectively with Information Security and translating policy into working configuration. Clear written and verbal communication. Desirable Exposure to data quality frameworks and metadata-driven governance. Relevant certifications (e.g. Microsoft DP-700 / SC-400 / SC-300, or equivalent governance/security credentials). CF00856

Head of Information Security - CISSP, CISM, ISO27001, NIST, PCI DSS, GDPR, DevSecOps, Cloud Security, SIEM, SOC, AI Security. Permanent, West London, Hybrid Working. c.£100k +Benefits Head of Information Security / CISO / Senior InfoSec Consultant required to lead and develop a modern, security-first function within a growing technology business. Reporting to the CTO, you'll combine strategic leadership with a hands-on technical approach, working closely with Engineering, Infrastructure and Operations teams to embed security across the organisation. The role will adopt Information Security strategy, governance, risk and compliance while implementing practical security controls, automation and DevSecOps best practice. This is an excellent opportunity to influence technology strategy, lead security initiatives and help shape a mature, AI-enabled security capability whilst remaining hands-on in the early stages. In time, you will build a small team of InfoSec and Cyber Security Analysts around you. Key Responsibilities: Define and deliver the Information Security strategy, policies and governance framework. Define and develop robust security controls inline with both business practices and compliance requirements inc ISO27001, CE+, SOC2, NIST CSF, GDPR and PCI DSS. Embed Secure by Design and DevSecOps principles across engineering teams. Lead cyber risk management, incident response, threat modelling and vulnerability management using a range of contemporary tools. Drive AI and automation to enhance security operations and threat detection. Oversee third-party security, supplier assurance and client audits. Recruit, mentor, lead and develop the Information Security team. As such we're looking for candidates with experience leading Information Security or Cyber Security functions within technology-led organisations. You will possess: CISSP, CISM or equivalent security certification. Strong knowledge of ISO27001, NIST, PCI DSS, GDPR and Information Security Governance. Experience developing security strategy, GRC and cyber risk programmes including definition of security controls Strong technical knowledge across cloud, network, endpoint, application and data security. Experience with SIEM, SOC, vulnerability management and incident response. Knowledge of DevSecOps, security automation and modern cloud environments. Excellent communication, stakeholder management and leadership skills. You may have been working as a CISO, Information Security Manager, Cyber Security Consultant or within another senior InfoSec/CyberSec capacity which has granted you experience in both security control definition and hands-on practical management of security threats and incidents including vulnerability scanning and penetration testing. This is an outstanding opportunity to join a forward-thinking organisation where you'll shape the security strategy, influence technology direction and build a modern Information Security function using the latest cloud, automation and AI technologies.

Prudential Data Analysis Manager Closing date: 22/07/2026 Location: Manchester Position Type: Full Time; Part Time Salary: £64,700 £77,480 The Independent Football Regulator (IFR) has been established to protect and promote the sustainability of English football, for the benefit of fans and the local communities football clubs serve. The IFR will help improve financial sustainability of clubs, ensure resilience across the leagues, and safeguard the heritage of English football. It will operate a licensing regime, set corporate governance standards and monitor, protect, and promote financial resilience. It will also enforce compliance with requirements on financial regulation, club ownership and directors, fan engagement, and heritage protection. The IFR will also have powers to prohibit clubs from joining competitions that are not fair or meritocratic, or that threaten the heritage or sustainability of English football. About the Role We are seeking an experienced Prudential Data Analysis Manager to join Technical Advisory and Specialist Supervision. The team provide specialist support to supervisors in the form of technical analysis for ODSE applications, licensing assessments and diagnosis of financial risks within football clubs. The team is also responsible for building out the data and analytics function of supervision and the risk assessment framework used to identify and scale financial risk. Working within a multidisciplinary technical team, you will lead the analysis of prudential returns and other regulatory data to identify trends, anomalies and outliers. You will develop analytical products, risk models and dashboards that enable supervisors to better understand firm s financial health and prioritise supervisory interventions. The role combines strong technical and analytical experience with sound supervisory judgement gained from previous work in a prudential regulator of regulated financial institution. You will work closely with policy, supervision and data specialists to translate complex prudential information into clear, actionable insight that supports evidenced based decision making. As a Manager, you will work with Junior Analysts to support their development and their contribution in the development of analytical methodologies, improve data quality and drive continuous improvement of prudential reporting and risk assessment. Essential Requirements: Strong experience in a prudential setting, with a great understanding of regulatory frameworks. Experience producing data analysis to understand and inform policy, supervisory priorities and supervisory risk models. Strong programming skills in Python and or R, with experience using SQL to extract, manipulate and analyse data. Experience supporting stress testing, scenario analysis or macroprudential risk assessments. Ability to translate complex analytical findings into clear, evidenced based recommendations for senior stakeholders. Strong understanding of statistical techniques and forecasting methods. Knowledge of R, Power BI, Tableau or Python visualisation tools. Excellent analytical and problem-solving techniques. Experience in line management and developing junior data analysts. Desirable Skills: Experience analysing supervisory, regulatory or prudential reporting datasets. Experience working within a financial regulator, central bank or regulated financial institutional. Experience in rapid response / surge type support in a supervisory context. Terms and Conditions of Employment If successful, you will join a Non-Departmental Public Body and will be employed as a Public Servant. If you are an existing Civil Servant or a DCMS employee, you will no longer have access to Civil Service benefits including the Civil Service pension. The terms and conditions of employment include: Pension 12% An employee contribution of 5%, with an employer contribution of 7%. Flexible Benefit 8% Employees can choose to invest 8% of their base salary into their pension or take as cash (post tax). Reward We will have a performance-based reward programme. 31.5 days annual leave. Flexible and hybrid working 40% in office attendance. Occupational sick pay. 9 months paid Maternity Leave and generous paternity and adoption leave. A bespoke L&D programme to help you achieve your personal CPD, including paid membership fees. Cycle-to-work scheme and much more! Interested Click apply and you will be redirected to our careers site to complete your application.

An exciting opportunity has arisen to join our growing ICT Department as a member of the InfoSec team, working in a dynamic and fast-paced environment with new challenges every day, based in our Manchester Head Office. Having rationalised our infrastructure and established a modern, cloud-first security stack, it is an exciting time to join the business as we mature our detection, response, and automation capabilities across a global estate. You will work collaboratively with the business and the wider IT team - Infrastructure, Network, Development, DevOps, and Service Desk - to provide security and governance for existing and new services. The purpose of this role is to deliver the day-to-day security operations of the InfoSec Team and to act as a first point of escalation and support for our Junior and Graduate analysts. Reporting to the Associate Director - Cyber Security, you will work closely with other team members, IT colleagues, and the wider business to ensure a consistent approach to information and cyber security across all areas of IT. You will analyse security events, investigate alerts, identify issues, and recommend and implement solutions, while keeping up to date with current threats, technologies, and techniques. You will be responsible for daily security operations, ensuring risks are identified and resolved in a timely manner. In practice, this means managing tickets and requests through Halo ITSM and working daily with Palo Alto Cortex XSIAM and XSOAR, Cortex XDR, Microsoft Purview, Mimecast, Abnormal, Nessus, and Microsoft 365. You will participate in security investigations and incident response, responding to events involving malware, data loss, phishing, or network intrusion, and supporting our data protection and vulnerability management activity. You will work both independently and collaboratively, sharing knowledge openly and supporting your colleagues across all regions. You will follow security best practice, apply the principles of layered security, and serve as a trusted resource to the wider business on all matters of information and cyber security. This is a customer-facing role, so you will be a strong communicator, able to explain complex concepts clearly to both technical and non-technical audiences, with your input helping to shape and improve our day-to-day monitoring, detection, and response. You will be self-motivated, bringing the knowledge and experience gained in previous roles, genuinely passionate about data and cyber security, and committed to continued learning and professional development. Key Objectives and Responsibilities Daily Operations & Incident Handling Manage day-to-day security tickets, requests, and alerts through Halo ITSM, meeting SLAs and making full use of existing automation. Monitor, triage, and investigate alerts within Palo Alto Cortex XSIAM, responding and escalating as required. Respond to security incidents involving malware, data loss, phishing, or network intrusion, following established playbooks and incident response processes. Manage email security operations across Mimecast and Abnormal, including releases, journal pulls, and reported-phishing investigations. Monitor threat feeds and threat intelligence, applying relevant findings to the environment. Maintain and tune detections, correlation rules, and Cortex XSOAR playbooks to reduce noise and improve response times. Identify opportunities for automation and continual improvement across monitoring and response workflows. Contribute to the development and upkeep of SOC processes, runbooks, and documentation. Run and interpret vulnerability scans using Nessus, tracking remediation through to closure with the relevant teams. Support endpoint security and patch compliance across the Windows and macOS estates, working with Intune, Jamf, Alectrona, and Cortex XDR. Data Protection & Compliance Support and monitor the company's Data Loss Prevention controls within Microsoft Purview, and data classification through Azure Information Protection labelling. Help maintain the evidence and controls that support the company's accreditations, including ISO/IEC 27001, 27017, and 27018, Cyber Essentials Plus, and SOC 2. Learn and apply the principles of risk and information governance within the context of cyber security. Experience and Technical Requirements Two or more years' experience in a cyber security, SOC, or information security analyst role. Experience working within an ISO/IEC 27001 (or equivalent) accredited environment. Familiarity with ITIL service management processes, particularly Incident, Request, Change, and Problem management. Understanding of GDPR, data protection, and information governance. Hands-on experience with a SIEM platform (Cortex XSIAM, Microsoft Sentinel, Splunk, or equivalent). Experience with, or a strong aptitude to learn, SOAR and automation tooling (Cortex XSOAR). Experience with Endpoint Detection and Response (Cortex XDR or an equivalent EDR/XDR platform). Experience with email security platforms (O365, Mimecast, Abnormal, or equivalent). Understanding of Data Loss Prevention and data classification (Microsoft Purview and Azure labelling, or equivalent). Experience with vulnerability scanning and management (Nessus or equivalent). Working knowledge of endpoint management across Windows and macOS (Intune, Jamf). Strong knowledge of cloud environments, including Microsoft Azure, AWS, and Microsoft 365. Understanding of layered security, threat hunting, and incident response. Qualifications A degree in a computer-related subject, or equivalent experience in cyber security. Holding, or actively working towards, relevant industry certifications (e.g. SANS GCIH, EC-Council CEH, ISC2 SSCP, CompTIA CySA+, Blue Team Level 1, Microsoft SC-200, or equivalent), with a genuine commitment to continued professional development. Benefits 25 Days Holiday + Bank Holidays Day off for your birthday Health Shield Cash Plan Cycle to Work Scheme Train Season Ticket Scheme Profit Share Scheme Contributory company pension scheme Access to the Employee Assistance Programme (EAP) 51903MS INDMANS The Portfolio Group are acting on behalf of our client in recruiting for this position.

An exciting opportunity has arisen to join our growing ICT Department as a junior member of the InfoSec team, working in a dynamic and fast-paced environment with new challenges every day, based in our Manchester Head Office. This is an entry-level role offering a structured route into a rewarding cyber security career. With a modern, cloud-first security stack already in place, it is an exciting time to join the business and learn your craft as we mature our detection, response, and automation capabilities across a global estate. You will work alongside the wider IT team - Infrastructure, Network, Development, DevOps, and Service Desk - gaining a rounded understanding of how security supports the business. The purpose of this role is to build a working knowledge of security operations, protective monitoring, and incident handling by working closely with, and learning from, the wider InfoSec team. Reporting to the Associate Director - Cyber Security, with day-to-day guidance from our Cyber Security Analysts and Senior Cyber Security Analyst, you will develop the skills, knowledge, and confidence to grow into a Cyber Security Analyst over time. You will learn to analyse security alerts and incidents, help identify issues, and support the team in recommending solutions, while building familiarity with the tools we use every day - Palo Alto Cortex XSIAM and XSOAR, Cortex XDR, Microsoft Purview, Mimecast, Abnormal, Nessus, and Microsoft 365. You will manage your assigned tickets and requests through Halo ITSM and, under guidance, support our day-to-day security operations to help ensure risks are identified and resolved in a timely manner. You will support security investigations and incident response - learning how we respond to events involving malware, data loss, phishing, or network intrusion - and begin to apply the principles of layered security, risk, and information governance. You will work both independently and collaboratively, sharing what you learn and contributing openly to team projects and meetings across all regions. We are looking for someone bright, enthusiastic, and quick to learn, with a genuine passion for data and cyber security and a real appetite for problem-solving. You will be a developing communicator, self-motivated, and reliable, and you will be actively encouraged and supported to study towards relevant certifications as part of a genuine commitment to continual learning and professional development. Key Objectives and Responsibilities Daily Operations & Incident Handling Work alongside the team to actively support day-to-day security operations and monitoring. Learn to analyse security alerts and incidents within Cortex XSIAM and respond effectively under guidance. Build familiarity with the organisation's SIEM, SOAR, DLP, email security, and endpoint tooling and processes. Use developing analytical skills to help evaluate risks posed by cyber threats and support reporting for decision-making. Manage assigned tickets and requests through Halo ITSM. Strategic & Developmental Duties Learn how to develop effective controls to detect, prevent, and mitigate cyber-attacks. Provide regular status updates to the team and stakeholders. Support the team in preparing documentation, communications, and reports. Learn about risk and information governance within the context of cyber security. Participate in and contribute to relevant project and team meetings. Work towards becoming a recognised contact within the context of the role. Knowledge & Technical Skills A working understanding of cyber-attack techniques, tools, and mitigation controls. Awareness of up-to-date security threats and common exploits. Understanding of threat vectors against Windows, macOS, and Linux platforms. Awareness of anti-virus, anti-malware, and endpoint protection concepts. Familiarity with SIEM concepts (Cortex XSIAM, Microsoft Sentinel, or equivalent). Familiarity with cloud services (Microsoft Azure, Microsoft 365, AWS). Awareness of incident management processes. Understanding of adversary motivations in cybercrime and phishing attacks. Qualifications A degree in Information Security, Computer Science, Computer Forensics, or a similar subject; alternatively, equivalent prior experience or a demonstrable hands-on interest in cyber security. Holding, or actively working towards, an entry-level certification (e.g. ISC2 Certified in Cybersecurity, CompTIA Security+ or Blue Team Level 1) is desirable. Benefits 25 Days Holiday + Bank Holidays Day off for your birthday Health Shield Cash Plan Cycle to Work Scheme Train Season Ticket Scheme Profit Share Scheme Contributory company pension scheme Access to the Employee Assistance Programme (EAP) 51903MS INDMANS The Portfolio Group are acting on behalf of our client in recruiting for this position.

Data & Information Governance Analyst North West (Hybrid - 2 Days in Office) 45,000 - 55,000 + Benefits A well-known UK organisation is looking to strengthen its Cyber Security function with the appointment of an Information Governance Analyst. This role offers the opportunity to become the Microsoft Purview subject matter expert whilst working closely with stakeholders across the business to improve information governance, compliance and data protection practices. The Opportunity Reporting to the Cyber GRC Manager, you'll be responsible for driving information governance across the organisation, working closely with technical and business stakeholders to ensure information is managed securely throughout its lifecycle. This is an excellent opportunity for someone who enjoys combining governance, compliance and technology whilst helping improve the organisation's overall security posture. Key Responsibilities Information Governance Own information classification, retention and lifecycle management across the business Drive the adoption and effective use of Microsoft Purview Ensure information assets are governed in line with business policies and regulatory requirements Support the ongoing development of information governance standards and processes Governance & Compliance Monitor compliance with information governance policies and security standards Support data protection and regulatory compliance initiatives Produce governance documentation, reports and supporting evidence Help identify opportunities to strengthen information governance across the organisation Stakeholder Engagement Work closely with technical and business teams to embed good information governance practices Provide guidance on information classification, retention and security controls Build strong relationships across Cyber Security, IT and the wider business About You We're looking for someone with experience across information governance and data protection together with: Strong hands-on experience with Microsoft Purview Information classification and retention management Information security and governance principles Documentation and policy writing Excellent stakeholder management and communication skills Package 45,000- 55,000 DOE Hybrid working (2 days per week in the office) 33 days holiday (including bank holidays) Long service awards and additional retail discounts Apply today with your most up-to-date CV! BH36691

Finance Analyst Consumer F&B Brand London / Hybrid The Client A well-established consumer food and beverage brand with a strong following, nationwide retail distribution, and a growing international presence. Backed by a major industry investor, the business is expanding quickly and the finance function is scaling to keep pace with increased operational complexity. The Role Reporting to the FP&A Manager, this is a hands-on FP&A role with genuine breadth and visibility. You will own the forecasting cycle, lead financial modelling across key cost lines, and act as the primary finance business partner for Operations. You will also take responsibility for the enterprise planning systems (Anaplan and Power BI), driving their development and adoption. The role sits at the intersection of finance, commercial, and operational decision-making and will suit someone who combines technical rigour with a genuine interest in driving business performance. Key Responsibilities Lead and coordinate the full forecasting cycle, including Annual Plan, monthly Rolling Forecast, and longer-term strategic planning Own and continuously improve financial models, sensitivity analysis, and scenario planning to support operational and strategic decisions Own Variable Expenses forecasting and analysis, including mix analysis, cost of goods development, and assessment of operational performance drivers Coordinate and challenge Fixed Cost forecasts in partnership with Management Accountants, ensuring accuracy and appropriate stretch Own Co-Pack forecasting including transfer price modelling and financial evaluation of operational planning decisions Lead financial modelling, business case analysis, and scenario planning to support investment decisions Own the design, governance, and development roadmap for enterprise planning systems including Anaplan and Power BI Lead finance business partnering for Operations, supporting and challenging the S&OP process by evaluating assumptions and highlighting financial implications Translate financial performance into clear insight and commentary for stakeholders, ensuring actions are understood across the business Prepare and submit internal and group-level reporting requirements, including monthly results, forecasts, and strategic reporting Essential Experience ACA or ACCA or CIMA qualified (would also consider finalist level) Proven experience in financial planning and analysis, ideally within FMCG or a branded consumer business Advanced Excel skills and strong financial modelling capability Experience with business intelligence tools such as Power BI Strong communication and presentation skills, with the ability to convey complex financial information to non-finance stakeholders Desirable Experience Hands-on experience with Anaplan, including back-end configuration Experience supporting or partnering an S&OP process Exposure to group reporting within a multinational corporate structure Package Salary: Up to £55,000 + benefits Location: London, hybrid working Start Date: ASAP / flexible At Harmonic, we are dedicated to fostering an inclusive and equitable workplace. We actively welcome applications from individuals of all backgrounds and assure you that every candidate will be thoughtfully considered for the roles we represent, without regard to race, religion, gender expression, disability, or sexual orientation.

My client, a leading professional services business, are looking to recruit a systems savvy Financial Analyst to join their head office in Liverpool City Centre. The Financial Performance and Systems Analyst will play a pivotal role in enhancing the finance function, by maintaining and optimising financial planning systems, supporting the delivery of high-quality, insightful reporting, and ensuring robust data integrity. This position offers you the opportunity to bridge finance, data, and technology, working closely with knowledgeable colleagues who value openness, accountability, and teamwork. You will be empowered to drive meaningful improvements in processes and outputs, leveraging a modern finance tech stack including Workday Adaptive Planning, Snowflake, and Power BI. If you are passionate about transparent financial information and enjoy collaborating across teams to deliver trusted insights that support decision-making, this is an exceptional opportunity to make a tangible impact while developing your skills in a supportive environment. What you'll do: Act as a primary user and administrator for Workday Adaptive Planning by maintaining models, hierarchies, and data structures to ensure optimal system performance. Support seamless data integration between Workday ERP, Snowflake, and various reporting tools to guarantee reliable data flows across platforms. Take responsibility for identifying and resolving system issues proactively while supporting upgrades, enhancements, and continuous improvement initiatives. Collaborate effectively with IT teams, data specialists, and external vendors to maintain robust system operations and address technical challenges. Drive improvements in reporting and planning processes through automation initiatives that reduce manual work and enhance efficiency. Ensure strong data governance by implementing controls and reconciliation procedures across all sources to uphold accuracy and transparency. Promote smarter system design by integrating financial data across FP&A and Financial Control functions for improved usability of outputs. Partner closely with finance business partners and wider stakeholders to understand their needs and translate requirements into effective reporting solutions. Provide comprehensive training and support to users of Adaptive Planning, Power BI, and other reporting tools to foster knowledge sharing within the team. Develop clear dashboards and reports using Power BI while analysing financial performance trends to provide actionable insights for budgeting, forecasting, and long-range planning. What you bring: Demonstrated experience in financial reporting or FP&A roles or management accounting positions where you have delivered high-quality outputs. Proven expertise with Workday Adaptive Planning or similar financial planning systems including model maintenance and administration responsibilities. Hands-on experience working with Workday ERP data structures which enables you to manage integrations confidently. Advanced Excel skills encompassing complex formulas, modelling techniques, and large-scale data manipulation for accurate analysis. Practical experience building interactive reports or dashboards using Power BI that translate raw data into actionable insights for stakeholders. Familiarity with Snowflake or comparable cloud-based data platforms for integrated reporting solutions. Exceptional analytical skills paired with meticulous attention to detail ensuring all outputs are accurate and trustworthy. Ability to take ownership of assigned tasks while delivering results that meet agreed timelines without compromising quality standards. Excellent communication skills allowing you to present information openly so it is easily understood by both technical experts and non-specialists alike. Knowledge of SQL or other data querying tools; experience with system integrations or finance transformation projects; Professional accounting qualification (CIMA/ACCA/ACA) Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

Overview At Solus, we are strengthening our technology governance and cyber resilience as we continue to grow. We are looking for an IT Governance, Risk and Compliance (GRC) Analyst to help us maintain a secure, well governed and compliant technology environment across the business. This is a great role for someone who enjoys analysing detail, challenging constructively, influencing stakeholders and helping teams make confident, risk-based decisions. About the role As our IT GRC Analyst, you will support the Cyber Security, Risk and Assurance function with a mixture of governance activity, assurance reviews, supplier assessments and compliance oversight. You will help us meet Aviva Group requirements, regulatory expectations and industry standards while ensuring our technology risks are understood and well managed. Location: Fully remote (UK based). Responsibilities Maintain and improve our IT risk register, ensuring risks are clear, evidenced and tracked Support risk owners with guidance on controls, remediation and governance requirements Complete compliance reviews, control testing and assurance activities Produce risk and compliance reporting for leadership forums Carry out supplier assurance assessments, recommend improvements and escalate risk where needed Keep IT policies and standards up to date and aligned with Aviva and recognised frameworks Provide clear insight to non technical colleagues on risk, controls and potential impacts Support Group assurance activity and represent Solus in relevant forums This is an individual contributor role with a high level of ownership and plenty of opportunity to influence how we operate. Qualifications You will thrive in this role if you have: Knowledge of GRC frameworks such as ISO 27001, NIST CSF, Cyber Essentials or DPA Experience in risk management, governance or cyber/security assurance The ability to analyse complex information and turn it into clear, meaningful insight Confidence challenging and advising colleagues at all levels Strong communication and stakeholder management skills Certifications such as CISM, CRISC or CGRC are desirable but not essential. Who are Solus? Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.

ALink Recruitment are working with a fast-growing infrastructure business operating across railway asset management, surveying, examinations, compliance and technical reporting. Working with major infrastructure organisations, the business is investing heavily in data, automation and AI to support its next phase of growth. The role will be fully office based, Monday-Friday. Role Purpose This is a business-critical role responsible for making operational, commercial and technical performance measurable, visible and actionable. Working closely with directors, managers and delivery teams, you will transform data into meaningful insight, automate repetitive processes and help build a scalable operating model. This is not a passive analyst role. The successful candidate will be expected to challenge poor data quality, expose inefficiencies, improve reporting and use technology to drive measurable business improvements. Key Responsibilities Develop a business-wide KPI and performance measurement framework. Build executive, operational and commercial dashboards that support decision-making. Create visibility of revenue, margins, productivity, utilisation, project performance and quality metrics. Improve data quality, governance, consistency and auditability across the business. Standardise data capture, reporting structures and operational workflows. Turn operational activity into meaningful management information and actionable insight. Identify and automate repetitive administrative, reporting and monitoring tasks. Lead the development of AI-assisted technical reporting solutions. Design and implement controlled AI agents and agentic workflows. Improve report-writing efficiency while maintaining technical quality and human review. Support resource planning, workload forecasting and operational control. Provide insight into profitability, margin leakage, productivity trends and business risk. Identify performance gaps, inefficiencies and opportunities for improvement. Work across Microsoft 365, Power BI, SharePoint, Excel, financial systems and operational platforms. Ensure AI, automation and reporting solutions remain secure, controlled and commercially valuable. Key Deliverables Business-wide KPI and reporting framework. Executive and operational performance dashboards. Improved data quality and reporting consistency. AI-assisted reporting workflows and pilot solutions. Automated business processes that reduce manual administration. Monthly management information and performance reporting. Recommendations for future systems, automation and AI development. Skills & Experience Data analysis, business intelligence and performance reporting. Power BI or equivalent dashboard and visualisation tools. Advanced Excel, data modelling and structured data design. KPI development, process improvement and workflow automation. Microsoft 365, SharePoint and Teams environments. Commercial reporting, profitability analysis and operational performance measurement. Experience implementing AI tools, AI-assisted workflows or automation technologies. Ability to turn complex operational data into clear business insight. Why Apply? Opportunity to build and shape a data, automation and AI function from the ground up.

Business Analyst Rate: 425 per day (Inside IR35) Contract: Until March 2027 Location: Hybrid, Leeds (2-4 days per month onsite) Start: ASAP The Role We are seeking a Business Analyst to join a high-profile public sector digital programme. Working within a multidisciplinary product team, you will support product management, technical delivery, supplier engagement, user research, onboarding and solution design activities. This is not a traditional documentation-heavy BA role. We're looking for someone pragmatic, collaborative and technically aware who enjoys solving problems, engaging stakeholders and helping delivery teams turn ideas into outcomes. The role would suit a Mid-Level Business Analyst looking to develop within a modern product-led environment, supported by experienced Product, Delivery, Technical and User Research colleagues. Key Responsibilities Requirements & Analysis Work with Product Owners, Technical Leads, User Researchers and stakeholders to gather, analyse and refine requirements Support backlog refinement and ensure work items are clearly understood before development begins Create and refine user stories, acceptance criteria and supporting documentation Define functional and non-functional requirements Product & Technical Collaboration Act as a bridge between business and technical teams Translate business needs into actionable requirements Support technical discussions and solution refinement activities Help communicate technical concepts and constraints to non-technical stakeholders Stakeholder & Supplier Engagement Engage with suppliers, implementation partners and key stakeholders Support onboarding and delivery activities across multiple workstreams Facilitate workshops, meetings and requirement-gathering sessions Capture actions, risks, dependencies and key decisions Solution Design & Governance Support the development of business cases, problem statements and solution options Coordinate inputs from product, technical, governance, clinical and operational teams Track decisions and ensure actions are progressed through agreed processes Continuous Improvement & User Research Analyse business and operational processes and identify improvement opportunities Work alongside User Researchers to understand user needs and translate insights into requirements Support service improvements and the transition of products into BAU operations Essential Experience Previous experience as a Business Analyst within digital, technology, data, product or transformation environments NHS, Healthcare or Government/Public Sector experience Strong requirements gathering, analysis and documentation skills Excellent stakeholder management and communication abilities Experience facilitating workshops and stakeholder discussions Strong analytical and problem-solving skills Comfortable working within Agile or product-led delivery teams Desirable Experience Experience with healthcare technology, interoperability or integration-focused programmes Understanding of APIs, data exchange, system integrations or technical architecture concepts Experience working with suppliers, implementation partners or onboarding programmes Exposure to governance, solution design or decision-making forums Experience working within NHS digital transformation programmes Apply now or email for more information.

Job summary We are looking for an individual with analytic experience to join the Data Governance, Strategy and Quality team within the Data Directorate at Companies House. Companies House holds the largest source of administrative data about companies in the UK and forms a key input into many statistics and research into business and the economy. This is an exciting time to join Companies House. Recent and upcoming legislative reform is changing the way in which we operate driving demand for good quality insight and well visualised data to aid decision making. This work requires data analysis and stakeholder engagement skills and attention to detail. There will be opportunities to collaborate with colleagues across the organisation as well as the wider Civil Service to share best practice and ideas. Working in a busy section, the post-holder must be flexible to support the delivery of competing priorities across the wider team. This is a great opportunity to: Collaborate on shaping decision-making using data analysis within our services at Companies House. Develop skills in managing internal and external stakeholder relationships, to align goals, understand and resolve technical issues and ensure delivery. Work in an organisation committed to the development of all staff. Why choose Companies House? At Companies house we take a proactive approach to wellbeing by promoting a welcoming culture, healthy work life balance and supporting colleagues to be their best in work because we know people are the key to our success. Our benefits include: Flexible working with no core hours (between 6am and 8pm) 30 days annual leave + at least 8 bank holidays Enrolment into the Civil Service Pension scheme, with an average employer contribution of 28% A focus on career development and progression Give yourself the best opportunity to apply! Join our Outreach team for an informal 'Find out more' session on Friday 3rd July between 12:30 - 13:15. No need to register, just like on the link hear about what a great role and team this is and gain tips to help you apply. Cameras and microphones will be switched off - so you're welcome to dial in whilst you enjoy your lunch! Job description Please note: You will be based at either our Cardiff, Edinburgh or Belfast office where you will be expected to attend on a regular basis. Companies House cannot offer Visa sponsorship to candidates through this campaign. Security Check (SC) Clearance is an essential requirement (you must have been present in the UK for at least 3 out of the last 5 years). Please see 'Things you need to know' section below for more information. We can accept applications for those looking to work full time, part time or compressed hours, a minimum of 30 hours/4 days per week. This is a fixed term appointment which is due to last for 2 years from date of appointment, with chance of extension and/or permanency. If you are a current Civil Servant, please see the 'Eligibility' section further below in this advert for information regarding the requirement to transfer on loan. The successful candidate will: Collaborate on the delivery of data analysis and data quality monitoring within service developments. This work will involve the development of dashboards and metrics to monitor that services are creating high quality data that informs service operational performance and other key analytical outputs. There is a focus on efficient use of resources, scalability and high-quality execution. Develop excellent working relationships with internal and external stakeholders. Good stakeholder management skills are essential to be able to explain complex, technical concepts and problems to non-technical colleagues. Work collaboratively with internal customers such as data engineers, business analysts, performance analysts, developers, architects, service managers and operational teams. Work with cross government data analysis teams to share good practice. Seek out opportunities to continuously improve processes. Collaborating on the identification and implementation of opportunities to improve and mature our processes and approach to work including the use of new technologies. Create and maintain documentation. Document data and metadata standards and assets, workflows, monitor quality and create guidelines around the managed assets. Key responsibilities of the post include: Support the preparation, facilitation and reporting of multiple datasets. Implement automated data collection, ensuring that this is robust, and the risk of error is minimised. Recognise and identify appropriate ways to collect, collate and prepare data. Ensure data is fit for purpose and analysis is quality assured. Develop excellent working relationships with internal and external stakeholders. Seek out opportunities to improve process and develop innovative solutions. Occasionally deputise for Data Quality Analyst colleagues (Band D). This is a post that offers the opportunity to: Implement automation to improve data processes. Develop communication skills with internal and external stakeholders to align goals, understand and resolve technical issues and ensure delivery. Work in an organisation committed to the development of all staff. About the team You'll be joining the Data Management function within the Data Directorate at Companies House - a growing, multidisciplinary team focused on ensuring our data is trusted, well-governed, and used effectively to support decision-making and service delivery. The team brings together a range of specialisms, including Data Quality, Data Asset Management, Data Governance, and Knowledge & Information Management. Together, these capabilities enable us to understand, assess, and improve the quality of our data, maintain a comprehensive data catalogue, and embed consistent standards across the organisation. Within this structure, the Data Quality Team play a key role, forming part of a coordinated effort to assess data fitness against defined business rules, and drive continuous improvement across priority datasets. The team operates in a highly collaborative way, working closely with analysts, digital and technology teams, policy colleagues, and the wider data community to translate data management standards into practical delivery. We are an ambitious and evolving team. At Companies House, data sits at the heart of organisational transformation, and we are actively building the capabilities needed to improve data maturity, strengthen governance, and deliver high-quality, transparent data. This includes developing scalable data quality monitoring, expanding our data catalogue, embedding governance into change processes, and supporting new services such as enhanced validation and address data improvements. For candidates, this means being part of a team that is not only delivering today's priorities but shaping the future of how data is managed across government with real opportunity to influence, innovate, and develop professionally in a supportive and forward-looking environment. Person specification We are looking for somebody with: Stakeholder management through confidently engaging with people at multiple levels of the organisation. Problem-solving including the ability to identify issues and propose solutions. Critical thinking by evaluating information and arguments to make informed decisions. Data analysis - interpreting data to draw conclusions and make forecasts. Gathering and analysing information to understand trends and patterns. Behaviours We'll assess you against these behaviours during the selection process: Changing and Improving Working Together Delivering at Pace We only ask for evidence of these behaviours on your application form: Changing and Improving Technical skills We'll assess you against these technical skills during the selection process: Acquiring data and understanding customer needs Data Analysis (ideally using one of the following programming languages - Python, R or SQL) Presenting and disseminating data effectively Benefits Alongside your salary of £35,952, Companies House contributes £10,415 towards you being a member of the Civil Service Defined Benefit Pension scheme. We believe that our success is driven by the well-being and satisfaction of our team members at all levels of the organisation. At Companies House we're committed to providing a comprehensive benefits package that goes beyond the ordinary, ensuring your career journey with us is not only fulfilling, but also rewarding. We pride ourselves on offering a quality work-life balance with our employee wellbeing being central to our working practices. We celebrate diversity As an equal opportunity employer, we celebrate diversity, being committed to ensuring we're representative of the citizens we serve and creating an inclusive environment. Everyone in Companies House brings something different, and so will you. To fulfil our commitment to recruiting and attracting diverse talent we welcome applications from underrepresented groups. We also welcome applications from Welsh speakers. We are proud to be a disability confident leader . click apply for full job details

Drive Service Desk performance, enhance digital support, and reduce ticket demand through impactful enablement and training. Our Client has a requirement for a Service Desk Enablement & Digital Support , who will be required to work on a contract basis in Warrington. Role Purpose : This role sits within the Service Desk function and acts as a bridge between Service Desk analysts, IT service owners, business users and support teams. It focuses on increasing Service Desk capability, improving digital support and self-service adoption, strengthening knowledge management, supporting consistent ITSM practices and reducing avoidable ticket demand through effective enablement, communication and practical digital support. Candidates must be eligible for SC clearance to be considered for this position. Job Role Responsibilities: Service Desk Enablement & Digital Support Strategy Help develop and deliver a Service Desk enablement and digital support strategy that improves adoption of ITSM tools, support processes, digital channels and self-service capabilities. Identify gaps in Service Desk analyst capability, digital support experience, knowledge availability and ticket handling consistency. Work with Service Desk leadership, resolver groups and business stakeholders to understand support needs, reduce friction and improve the end-user digital support journey. Drive behaviour change so that Service Desk tools, knowledge articles, request forms, automation, digital support channels and support processes are used consistently and effectively. Training & Capability Development Design and own a structured Service Desk training and enablement programme aligned to L1/L2 support needs, ITSM processes and customer service expectations. Deliver a mix of instructor-led training, workshops, floorwalking, knowledge refreshers and self-service learning content for Service Desk analysts and end users. Build capability across Service Desk areas including triage, ticket categorisation, escalation quality, request fulfilment, knowledge use, communication standards and first-contact resolution. Support ongoing development plans for Service Desk analysts, including new starters, cross-training and process change adoption. Digital Support, Automation Adoption & Productivity Improvement Support the adoption and continuous improvement of digital support solutions across L1 and L2 Service Desk activities. Promote automation and digital tools that reduce repetitive manual effort, improve ticket routing, increase accuracy and speed up common request fulfilment. Partner with automation, ServiceNow, Microsoft 365 and resolver teams to identify high-value Service Desk use cases such as password resets, access requests, onboarding tasks, reporting, notifications, knowledge prompts and guided support. Support rollout, communications, analyst training and user guidance for new Service Desk automation, digital support tools and productivity improvements. Identify and promote practical digital support improvements and productivity hacks that help analysts resolve tickets faster and improve the customer experience. IT Hub, Digital Knowledge & Communications Own and develop Service Desk digital knowledge content within the IT SharePoint / IT Hub, ensuring it is accurate, accessible and aligned to common support queries. Create and maintain knowledge articles, analyst guides, end-user how-to guides, FAQs, digital learning content, short-form training material and process guidance. Support a consistent Service Desk knowledge management and governance framework, including article ownership, review cycles and quality standards. Partner with Business Communication teams to deliver clear IT service updates, by producing regular IT newsletters, known issue communications and adoption campaigns that are concise, plain-English and user-centred. Use ticket trends, digital support analytics and analyst feedback to identify knowledge gaps and prioritise content that reduces repeat contacts and avoidable tickets. Stakeholder Engagement Act as a key interface between the Service Desk, resolver teams, IT service owners and business users for enablement and digital support initiatives. Build strong relationships with Service Desk analysts and team leads to gather feedback, understand pain points and promote new tools and capabilities. Engage with business users to promote self-service, improve request quality and increase awareness of available IT digital support channels. Drive engagement through drop-in sessions, analyst huddles, champion networks, feedback loops and targeted communication campaigns. Performance & Continuous Improvement Define and track Service Desk enablement and digital support KPIs such as training participation and completion, analyst confidence, knowledge article usage, self-service adoption, automation uptake and benefits within the Service Desk team. Use Service Desk insights, ticket trends, digital support analytics, feedback and operational reporting to refine training plans, improve user experience and identify priority Service Desk automation and improvement opportunities. Work with Service Desk leadership to identify opportunities to improve first-contact resolution, ticket quality, escalation accuracy, customer satisfaction and operational efficiency. Continuously evolve the enablement and digital support approach based on Service Desk performance, analyst feedback and changing business support needs. Experience / Skills / Knowledge / Qualifications: Essential Experience working in or closely with an IT Service Desk, IT Service Delivery, digital support or ITSM environment. Understanding of Service Desk operations, including incident management, request fulfilment, triage, escalation, knowledge management and customer communication. Strong knowledge and experience using Microsoft 365 tools such as SharePoint, Teams, Copilot, Power Platform and knowledge-sharing platforms to support digital enablement. Experience with Service Desk or ITSM tooling, preferably ServiceNow, including knowledge articles, catalogues, forms, workflows, digital support channels or reporting. Experience designing and delivering training, enablement or process adoption activity for technical support teams. Experience creating digital learning and support content such as analyst guides, end-user guidance, videos, FAQs and process documentation. Excellent communication, stakeholder engagement and facilitation skills. Ability to translate technical processes and digital support solutions into clear, practical guidance for analysts and end users. Desirable Knowledge of ITIL, Service Management practices and Service Desk operating models. Experience supporting ServiceNow enhancements, administration, reporting, knowledge management, catalogue improvements or digital support workflows. Experience using analytics, ticket data, digital support metrics or feedback tools to identify trends, training needs and service improvement opportunities. Knowledge of digital adoption frameworks, change management approaches or user enablement methods. Experience in international, defence, engineering or government-adjacent organisations. Relevant industry certifications such as ITIL Service Management, PRINCE2, Agile, Microsoft 365 or Power Platform. Company Information At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for Service Desk Enablement & Digital Support looking for new employment. As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.

Role: Techincal Business Analyst Duration: 6 Months Location: Remote/2 days a week in Manchester Rate: (Apply online only) per day OUTSIDE IR35 We are looking for an experienced Business Analyst to join a major network transformation programme focused on improving network access, security and governance across a complex enterprise environment. Working closely with Architects, Infrastructure teams and Security SMEs, you will analyse network, user and system data to identify dependencies, access requirements and opportunities for improvement. The role is highly analytical, requiring someone who can interpret complex information, define requirements and support key technical and business decisions. This is an excellent opportunity for a Business Analyst with experience across infrastructure, security, IAM, network segmentation or ServiceNow/CMDB initiatives who enjoys solving complex problems and working within large-scale technology programmes. Responsibilities Analyse requirements, data, processes and technical dependencies. Produce requirements, process maps, impact assessments and recommendations. Support network security, access management and segmentation initiatives. Work with Architects, Engineers and Security teams to shape solutions. Facilitate workshops and manage key stakeholders. Skills required Proven Business Analyst experience across infrastructure, security or enterprise technology programmes. Strong analytical, requirements gathering and process improvement skills. Experience working with Architects, Engineers and Security teams. Exposure to IAM, PAM, Network Segmentation, ServiceNow, CMDB or Access Management initiatives. Excellent stakeholder management, workshop facilitation and communication skills. If you have the required skillset and would like to be considered, please apply with an up to date CV.

Our client, a leading organisation in the Defence & Security sector, is currently seeking a Business Process Analyst (IT) to join their team in Buckinghamshire on a contract basis. This role involves analysing, designing, and optimising business processes across various engineering and corporate areas, with a keen focus on strategic transformation initiatives such as ERP transformation and AI modernisation. Key Responsibilities: Process Analysis & Design Lead discovery analysis on the as-is and to-be processes across target business functions. Identify process inefficiencies, duplication, and manual workarounds which can provide significant opportunities for efficiency gains. Stakeholder Engagement Facilitate workshops and build relationships across all business units and target areas. Act as the bridge between the target business process and IT/Architecture/Transformation areas. Capture requirements and translate them into structured outputs suitable for technical delivery and AI engineering. Co-chair key project committees and provide reporting updates to leadership. Process Governance & Standards Establish and maintain process standards, templates, and documentation frameworks. Ensure processes are consistent, scalable, and aligned to strategic goals. Architecture, Automation & AI Design Alignment Identify opportunities for process automation and AI agent-based optimisations. Produce process artefacts to support enterprise architecture, solution design, and system integration. Facilitate AI automation and process-driven design opportunities through structured process modelling. Performance & Continuous Improvement Define and track process performance metrics (KPIs) before/after optimisations. Drive continuous improvement initiatives across target business processes. Measure outcomes including efficiency, cost reduction, and cycle time improvements to target processes. Job Requirements: Essential: Experience in business process analysis and modelling techniques (BPMN, Visio, Signavio or similar). Proven ability to facilitate and manage cross-functional workshops to understand target process areas. Experience in translating business requirements into structured outputs for technical delivery and AI engineering. Hands-on experience with process automation and re-design. Collaborative approach with IT and architecture teams. Knowledge of key enterprise systems involved in business processes (e.g., ERP platforms, Dynamics CRM, M365, Data Platforms etc). Desirable: Experience in AI engineering and robotic process automation tools. Familiarity with APIs and AI integration patterns. Experience in manufacturing, aerospace, defence, or regulated industries. Experience in Business Management System transformation. Professional Attributes: Highly analytical with strong problem-solving capabilities. Structured thinker with excellent documentation discipline. Strong communication skills to bridge business and technical stakeholders. Proactive and outcome-driven, with a focus on delivering quality and measurable improvements. Qualifications: Degree in Business, Information Technology, Engineering, or equivalent experience. Lean Six Sigma certification (Green Belt or Black Belt) - desirable. BPMN or process modelling certification - desirable. If you are an experienced Business Process Analyst with a strong background in IT and looking for a challenging opportunity within the Defence & Security sector, we would love to hear from you. Apply now to join our client's dynamic team in Buckinhamshire.