Job Title: IT Helpdesk Manager Location: Bridgend, South Wales Salary: Competitive Job Type: Full-time, Permanent Working Hours: Monday to Friday - 9am to 5.30pm (flexible hours between 8am - 6pm) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About The Role: As an IT Helpdesk Manager within Flotek, you will lead a team of IT Specialist Team Leaders and IT Specialist Engineers. You will be responsible for ensuring the team are delivering the high-quality service and support to our partners of their IT environments. This role demands strong technical expertise, client-facing professionalism, the ability to lead and motivate a team and the ability to manage priorities. Key Responsibilities: Reporting to our Head Of Service Lead and inspire a team of IT professionals, fostering a collaborative and supportive working environment where team morale and culture are paramount. Develop and implement training programs and initiatives to support the ongoing professional development of team members, ensuring they have the skills and knowledge required to excel in their roles. Champion a partner-centric approach to service delivery, ensuring that customer satisfaction is prioritised in all interactions and that the team is empowered to go above and beyond to exceed customer expectations. Collaborate closely with partners to understand their business needs and goals, providing strategic guidance and recommendations to improve the overall service experience provided by Flotek. Stay abreast of industry trends and emerging technologies, making recommendations for service enhancements and innovations that will benefit both our partners and our team. Provide excellent customer service by communicating effectively and professionally with our partners. Stay updated on industry trends, new technologies, and best practices through ongoing training and professional development. Lead the team from a technical perspective ensuring the correct team resources are available to provide world class service. Mentor the Team Leaders to effectively manage day to day operations, deliver feedback & coaching. Coach Team Leaders to take ownership of partner queries to deliver world class service. Setting KPI and metrics to monitor team performance and be able to present these to Flotek Directors and Management Team What we're looking for: A positive attitude with a can do approach to everything! A team player with Strong leadership skills Have an ICT background within an MSP with experience of leading a team. Strong knowledge of using and supporting Microsoft Windows client operating systems in conjunction with M365 cloud products. Solid experience in customer service (excellent verbal and written communication skills required). Technical expertise in IT infrastructure and systems administration, with proficiency in networking, security, and cloud technologies Advanced experience with Microsoft 365, Premise based servers, virtualisation technologies, SharePoint, Azure. Backup Solutions and security firewalls. Be commercially aware, including cost analysis and budget preparation Comfortable with using CRM's and documentation solutions Naturally supportive leader. Ability to prioritise personal and team workload. Holds a Full UK valid driving license Benefits: Salary dependent on experience Senior EMI Share Equity Scheme - own a slice of the "Purple Pie." Day off for your birthday. Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays. Give back day to support your chosen charity. Savings on gym memberships, shopping and other discounts available through Perkbox. Variety of social events & team building opportunities are available. Opportunities for professional development and career progression. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; 1st Line Technical Support Manager, 1st Line Technical Support, IT Technician, IT Support Engineer, IT Service Engineer, 1st Line Support Engineer, 1st Line Support Technician, Technical Support, IT Manager, IT Systems Support, IT Customer Support Manager, may also be considered for this role.
Jul 09, 2026
Full time
Job Title: IT Helpdesk Manager Location: Bridgend, South Wales Salary: Competitive Job Type: Full-time, Permanent Working Hours: Monday to Friday - 9am to 5.30pm (flexible hours between 8am - 6pm) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About The Role: As an IT Helpdesk Manager within Flotek, you will lead a team of IT Specialist Team Leaders and IT Specialist Engineers. You will be responsible for ensuring the team are delivering the high-quality service and support to our partners of their IT environments. This role demands strong technical expertise, client-facing professionalism, the ability to lead and motivate a team and the ability to manage priorities. Key Responsibilities: Reporting to our Head Of Service Lead and inspire a team of IT professionals, fostering a collaborative and supportive working environment where team morale and culture are paramount. Develop and implement training programs and initiatives to support the ongoing professional development of team members, ensuring they have the skills and knowledge required to excel in their roles. Champion a partner-centric approach to service delivery, ensuring that customer satisfaction is prioritised in all interactions and that the team is empowered to go above and beyond to exceed customer expectations. Collaborate closely with partners to understand their business needs and goals, providing strategic guidance and recommendations to improve the overall service experience provided by Flotek. Stay abreast of industry trends and emerging technologies, making recommendations for service enhancements and innovations that will benefit both our partners and our team. Provide excellent customer service by communicating effectively and professionally with our partners. Stay updated on industry trends, new technologies, and best practices through ongoing training and professional development. Lead the team from a technical perspective ensuring the correct team resources are available to provide world class service. Mentor the Team Leaders to effectively manage day to day operations, deliver feedback & coaching. Coach Team Leaders to take ownership of partner queries to deliver world class service. Setting KPI and metrics to monitor team performance and be able to present these to Flotek Directors and Management Team What we're looking for: A positive attitude with a can do approach to everything! A team player with Strong leadership skills Have an ICT background within an MSP with experience of leading a team. Strong knowledge of using and supporting Microsoft Windows client operating systems in conjunction with M365 cloud products. Solid experience in customer service (excellent verbal and written communication skills required). Technical expertise in IT infrastructure and systems administration, with proficiency in networking, security, and cloud technologies Advanced experience with Microsoft 365, Premise based servers, virtualisation technologies, SharePoint, Azure. Backup Solutions and security firewalls. Be commercially aware, including cost analysis and budget preparation Comfortable with using CRM's and documentation solutions Naturally supportive leader. Ability to prioritise personal and team workload. Holds a Full UK valid driving license Benefits: Salary dependent on experience Senior EMI Share Equity Scheme - own a slice of the "Purple Pie." Day off for your birthday. Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays. Give back day to support your chosen charity. Savings on gym memberships, shopping and other discounts available through Perkbox. Variety of social events & team building opportunities are available. Opportunities for professional development and career progression. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; 1st Line Technical Support Manager, 1st Line Technical Support, IT Technician, IT Support Engineer, IT Service Engineer, 1st Line Support Engineer, 1st Line Support Technician, Technical Support, IT Manager, IT Systems Support, IT Customer Support Manager, may also be considered for this role.
Infrastructure Engineer Location: Bristol, Swansea, Leeds, Nottingham, Newcastle, Oldham (Chadderton), Birmingham (Garretts Green), or Uxbridge. This role is being advertised in Uxbridge, however the contractual base will be Yeading. While estates work is being carried out in Yeading all posts are being temporarily based at Uxbridge. Successful applicants will start with us at our Uxbridge location. However, everyone will be required to work from Yeading when it reopens in 2028. You will receive the London Weighting allowance of £4,000 while based at Uxbridge and this will continue when we move to Yeading. Salary: £35,663 per annum Vacancy Type: Permanent Job summary The DVSA plays a crucial role in maintaining safety standards on the roads, conducting tests, and overseeing vehicle-related matters in the UK. The Cloud Infrastructure team supports the infrastructure that provides the services used by colleagues across the country, with a strong focus on user experience, appropriate security, continuous improvement, and sustainability. To achieve this the Cloud Infrastructure Engineering team provides second/third line IT support, acting as a middle ground between the Service Desk and dedicated SME support teams. We help to maintain and develop modern, cloud hosted IaaS and leverage Cloud solutions such as M365, Azure, Meraki, Dynamics, Intune, Apple Automated Device Enrolment and other technologies to continually modernise our estate. If you want to advance your IT career, are keen to take the opportunity to learn a broad range of skills across Platform, Digital Communications (Networks) and the Digital Workspace (End user devices), develop yourself and value an exciting, friendly, and healthy working environment, would like an opportunity to deliver a modern, high-quality digital experience, and want to make a real impact on road safety and sustainability, we d love to hear from you. Joining our department comes with many benefits, including: Employer pension contribution of 28.97% of your salary. 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King s birthday Flexible working options where we encourage a great work-life balance. Job description Responsibilities include but are not limited to: Maintenance of core infrastructure services through incident and problem management. Drive improvements to deliver new and updated core infrastructure services, according to business and user needs to ensure maximum value is achieved from services. Drive automation throughout the core infrastructure estate. System monitoring and maintenance, monitoring servers, networks, backups and end user devices to ensure optimal performance and uptime Deploy and configure servers, end user device software, networking equipment, and enterprise software according to organizational standards. Implement and maintain security controls, monitor for threats, and ensure adherence to regulatory requirements. Maintain accurate documentation of infrastructure configurations, processes, and troubleshooting guides for team use. Management of Junior Infrastructure Engineers Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public. Person specification We are looking for someone who: Is a confident communicator and team player Real interest in modern IT platforms Has a drive for continuous improvement A passion for delivering quality and results Embraces new technologies to deliver the right solution Has a strong willingness to continually develop and learn To Apply If you feel you are a suitable candidate and would like to work for DVSA, please click apply to be redirected to our website to complete your application.
Jul 08, 2026
Full time
Infrastructure Engineer Location: Bristol, Swansea, Leeds, Nottingham, Newcastle, Oldham (Chadderton), Birmingham (Garretts Green), or Uxbridge. This role is being advertised in Uxbridge, however the contractual base will be Yeading. While estates work is being carried out in Yeading all posts are being temporarily based at Uxbridge. Successful applicants will start with us at our Uxbridge location. However, everyone will be required to work from Yeading when it reopens in 2028. You will receive the London Weighting allowance of £4,000 while based at Uxbridge and this will continue when we move to Yeading. Salary: £35,663 per annum Vacancy Type: Permanent Job summary The DVSA plays a crucial role in maintaining safety standards on the roads, conducting tests, and overseeing vehicle-related matters in the UK. The Cloud Infrastructure team supports the infrastructure that provides the services used by colleagues across the country, with a strong focus on user experience, appropriate security, continuous improvement, and sustainability. To achieve this the Cloud Infrastructure Engineering team provides second/third line IT support, acting as a middle ground between the Service Desk and dedicated SME support teams. We help to maintain and develop modern, cloud hosted IaaS and leverage Cloud solutions such as M365, Azure, Meraki, Dynamics, Intune, Apple Automated Device Enrolment and other technologies to continually modernise our estate. If you want to advance your IT career, are keen to take the opportunity to learn a broad range of skills across Platform, Digital Communications (Networks) and the Digital Workspace (End user devices), develop yourself and value an exciting, friendly, and healthy working environment, would like an opportunity to deliver a modern, high-quality digital experience, and want to make a real impact on road safety and sustainability, we d love to hear from you. Joining our department comes with many benefits, including: Employer pension contribution of 28.97% of your salary. 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King s birthday Flexible working options where we encourage a great work-life balance. Job description Responsibilities include but are not limited to: Maintenance of core infrastructure services through incident and problem management. Drive improvements to deliver new and updated core infrastructure services, according to business and user needs to ensure maximum value is achieved from services. Drive automation throughout the core infrastructure estate. System monitoring and maintenance, monitoring servers, networks, backups and end user devices to ensure optimal performance and uptime Deploy and configure servers, end user device software, networking equipment, and enterprise software according to organizational standards. Implement and maintain security controls, monitor for threats, and ensure adherence to regulatory requirements. Maintain accurate documentation of infrastructure configurations, processes, and troubleshooting guides for team use. Management of Junior Infrastructure Engineers Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public. Person specification We are looking for someone who: Is a confident communicator and team player Real interest in modern IT platforms Has a drive for continuous improvement A passion for delivering quality and results Embraces new technologies to deliver the right solution Has a strong willingness to continually develop and learn To Apply If you feel you are a suitable candidate and would like to work for DVSA, please click apply to be redirected to our website to complete your application.
Infrastructure Engineer Location: Bristol, Swansea, Leeds, Nottingham, Newcastle, Oldham (Chadderton), Birmingham (Garretts Green), or Uxbridge. This role is being advertised in Uxbridge, however the contractual base will be Yeading. While estates work is being carried out in Yeading all posts are being temporarily based at Uxbridge. Successful applicants will start with us at our Uxbridge location. However, everyone will be required to work from Yeading when it reopens in 2028. You will receive the London Weighting allowance of £4,000 while based at Uxbridge and this will continue when we move to Yeading. Salary: £35,663 per annum Vacancy Type: Permanent Job summary The DVSA plays a crucial role in maintaining safety standards on the roads, conducting tests, and overseeing vehicle-related matters in the UK. The Cloud Infrastructure team supports the infrastructure that provides the services used by colleagues across the country, with a strong focus on user experience, appropriate security, continuous improvement, and sustainability. To achieve this the Cloud Infrastructure Engineering team provides second/third line IT support, acting as a middle ground between the Service Desk and dedicated SME support teams. We help to maintain and develop modern, cloud hosted IaaS and leverage Cloud solutions such as M365, Azure, Meraki, Dynamics, Intune, Apple Automated Device Enrolment and other technologies to continually modernise our estate. If you want to advance your IT career, are keen to take the opportunity to learn a broad range of skills across Platform, Digital Communications (Networks) and the Digital Workspace (End user devices), develop yourself and value an exciting, friendly, and healthy working environment, would like an opportunity to deliver a modern, high-quality digital experience, and want to make a real impact on road safety and sustainability, we d love to hear from you. Joining our department comes with many benefits, including: Employer pension contribution of 28.97% of your salary. 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King s birthday Flexible working options where we encourage a great work-life balance. Job description Responsibilities include but are not limited to: Maintenance of core infrastructure services through incident and problem management. Drive improvements to deliver new and updated core infrastructure services, according to business and user needs to ensure maximum value is achieved from services. Drive automation throughout the core infrastructure estate. System monitoring and maintenance, monitoring servers, networks, backups and end user devices to ensure optimal performance and uptime Deploy and configure servers, end user device software, networking equipment, and enterprise software according to organizational standards. Implement and maintain security controls, monitor for threats, and ensure adherence to regulatory requirements. Maintain accurate documentation of infrastructure configurations, processes, and troubleshooting guides for team use. Management of Junior Infrastructure Engineers Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public. Person specification We are looking for someone who: Is a confident communicator and team player Real interest in modern IT platforms Has a drive for continuous improvement A passion for delivering quality and results Embraces new technologies to deliver the right solution Has a strong willingness to continually develop and learn To Apply If you feel you are a suitable candidate and would like to work for DVSA, please click apply to be redirected to our website to complete your application.
Jul 08, 2026
Full time
Infrastructure Engineer Location: Bristol, Swansea, Leeds, Nottingham, Newcastle, Oldham (Chadderton), Birmingham (Garretts Green), or Uxbridge. This role is being advertised in Uxbridge, however the contractual base will be Yeading. While estates work is being carried out in Yeading all posts are being temporarily based at Uxbridge. Successful applicants will start with us at our Uxbridge location. However, everyone will be required to work from Yeading when it reopens in 2028. You will receive the London Weighting allowance of £4,000 while based at Uxbridge and this will continue when we move to Yeading. Salary: £35,663 per annum Vacancy Type: Permanent Job summary The DVSA plays a crucial role in maintaining safety standards on the roads, conducting tests, and overseeing vehicle-related matters in the UK. The Cloud Infrastructure team supports the infrastructure that provides the services used by colleagues across the country, with a strong focus on user experience, appropriate security, continuous improvement, and sustainability. To achieve this the Cloud Infrastructure Engineering team provides second/third line IT support, acting as a middle ground between the Service Desk and dedicated SME support teams. We help to maintain and develop modern, cloud hosted IaaS and leverage Cloud solutions such as M365, Azure, Meraki, Dynamics, Intune, Apple Automated Device Enrolment and other technologies to continually modernise our estate. If you want to advance your IT career, are keen to take the opportunity to learn a broad range of skills across Platform, Digital Communications (Networks) and the Digital Workspace (End user devices), develop yourself and value an exciting, friendly, and healthy working environment, would like an opportunity to deliver a modern, high-quality digital experience, and want to make a real impact on road safety and sustainability, we d love to hear from you. Joining our department comes with many benefits, including: Employer pension contribution of 28.97% of your salary. 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King s birthday Flexible working options where we encourage a great work-life balance. Job description Responsibilities include but are not limited to: Maintenance of core infrastructure services through incident and problem management. Drive improvements to deliver new and updated core infrastructure services, according to business and user needs to ensure maximum value is achieved from services. Drive automation throughout the core infrastructure estate. System monitoring and maintenance, monitoring servers, networks, backups and end user devices to ensure optimal performance and uptime Deploy and configure servers, end user device software, networking equipment, and enterprise software according to organizational standards. Implement and maintain security controls, monitor for threats, and ensure adherence to regulatory requirements. Maintain accurate documentation of infrastructure configurations, processes, and troubleshooting guides for team use. Management of Junior Infrastructure Engineers Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public. Person specification We are looking for someone who: Is a confident communicator and team player Real interest in modern IT platforms Has a drive for continuous improvement A passion for delivering quality and results Embraces new technologies to deliver the right solution Has a strong willingness to continually develop and learn To Apply If you feel you are a suitable candidate and would like to work for DVSA, please click apply to be redirected to our website to complete your application.
Infrastructure Engineer Location: Bristol, Swansea, Leeds, Nottingham, Newcastle, Oldham (Chadderton), Birmingham (Garretts Green), or Uxbridge. This role is being advertised in Uxbridge, however the contractual base will be Yeading. While estates work is being carried out in Yeading all posts are being temporarily based at Uxbridge. Successful applicants will start with us at our Uxbridge location. However, everyone will be required to work from Yeading when it reopens in 2028. You will receive the London Weighting allowance of £4,000 while based at Uxbridge and this will continue when we move to Yeading. Salary: £35,663 per annum Vacancy Type: Permanent Job summary The DVSA plays a crucial role in maintaining safety standards on the roads, conducting tests, and overseeing vehicle-related matters in the UK. The Cloud Infrastructure team supports the infrastructure that provides the services used by colleagues across the country, with a strong focus on user experience, appropriate security, continuous improvement, and sustainability. To achieve this the Cloud Infrastructure Engineering team provides second/third line IT support, acting as a middle ground between the Service Desk and dedicated SME support teams. We help to maintain and develop modern, cloud hosted IaaS and leverage Cloud solutions such as M365, Azure, Meraki, Dynamics, Intune, Apple Automated Device Enrolment and other technologies to continually modernise our estate. If you want to advance your IT career, are keen to take the opportunity to learn a broad range of skills across Platform, Digital Communications (Networks) and the Digital Workspace (End user devices), develop yourself and value an exciting, friendly, and healthy working environment, would like an opportunity to deliver a modern, high-quality digital experience, and want to make a real impact on road safety and sustainability, we d love to hear from you. Joining our department comes with many benefits, including: Employer pension contribution of 28.97% of your salary. 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King s birthday Flexible working options where we encourage a great work-life balance. Job description Responsibilities include but are not limited to: Maintenance of core infrastructure services through incident and problem management. Drive improvements to deliver new and updated core infrastructure services, according to business and user needs to ensure maximum value is achieved from services. Drive automation throughout the core infrastructure estate. System monitoring and maintenance, monitoring servers, networks, backups and end user devices to ensure optimal performance and uptime Deploy and configure servers, end user device software, networking equipment, and enterprise software according to organizational standards. Implement and maintain security controls, monitor for threats, and ensure adherence to regulatory requirements. Maintain accurate documentation of infrastructure configurations, processes, and troubleshooting guides for team use. Management of Junior Infrastructure Engineers Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public. Person specification We are looking for someone who: Is a confident communicator and team player Real interest in modern IT platforms Has a drive for continuous improvement A passion for delivering quality and results Embraces new technologies to deliver the right solution Has a strong willingness to continually develop and learn To Apply If you feel you are a suitable candidate and would like to work for DVSA, please click apply to be redirected to our website to complete your application.
Jul 08, 2026
Full time
Infrastructure Engineer Location: Bristol, Swansea, Leeds, Nottingham, Newcastle, Oldham (Chadderton), Birmingham (Garretts Green), or Uxbridge. This role is being advertised in Uxbridge, however the contractual base will be Yeading. While estates work is being carried out in Yeading all posts are being temporarily based at Uxbridge. Successful applicants will start with us at our Uxbridge location. However, everyone will be required to work from Yeading when it reopens in 2028. You will receive the London Weighting allowance of £4,000 while based at Uxbridge and this will continue when we move to Yeading. Salary: £35,663 per annum Vacancy Type: Permanent Job summary The DVSA plays a crucial role in maintaining safety standards on the roads, conducting tests, and overseeing vehicle-related matters in the UK. The Cloud Infrastructure team supports the infrastructure that provides the services used by colleagues across the country, with a strong focus on user experience, appropriate security, continuous improvement, and sustainability. To achieve this the Cloud Infrastructure Engineering team provides second/third line IT support, acting as a middle ground between the Service Desk and dedicated SME support teams. We help to maintain and develop modern, cloud hosted IaaS and leverage Cloud solutions such as M365, Azure, Meraki, Dynamics, Intune, Apple Automated Device Enrolment and other technologies to continually modernise our estate. If you want to advance your IT career, are keen to take the opportunity to learn a broad range of skills across Platform, Digital Communications (Networks) and the Digital Workspace (End user devices), develop yourself and value an exciting, friendly, and healthy working environment, would like an opportunity to deliver a modern, high-quality digital experience, and want to make a real impact on road safety and sustainability, we d love to hear from you. Joining our department comes with many benefits, including: Employer pension contribution of 28.97% of your salary. 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King s birthday Flexible working options where we encourage a great work-life balance. Job description Responsibilities include but are not limited to: Maintenance of core infrastructure services through incident and problem management. Drive improvements to deliver new and updated core infrastructure services, according to business and user needs to ensure maximum value is achieved from services. Drive automation throughout the core infrastructure estate. System monitoring and maintenance, monitoring servers, networks, backups and end user devices to ensure optimal performance and uptime Deploy and configure servers, end user device software, networking equipment, and enterprise software according to organizational standards. Implement and maintain security controls, monitor for threats, and ensure adherence to regulatory requirements. Maintain accurate documentation of infrastructure configurations, processes, and troubleshooting guides for team use. Management of Junior Infrastructure Engineers Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public. Person specification We are looking for someone who: Is a confident communicator and team player Real interest in modern IT platforms Has a drive for continuous improvement A passion for delivering quality and results Embraces new technologies to deliver the right solution Has a strong willingness to continually develop and learn To Apply If you feel you are a suitable candidate and would like to work for DVSA, please click apply to be redirected to our website to complete your application.
IT Managed Services 3rd Line Service Desk Engineer Location: Cardiff, United Kingdom Reports to: Head of Service Desk Hours: 40hrs per week, which will include a rota & night shifts. Job Summary: The Third Line Service Desk Engineer will be responsible for providing advanced technical support, managing the infrastructure and security requirements of the client. This role involves handling a variety of complex issues, ensuring system availability, maintaining security standards across various platforms, and providing detailed reporting on all aspects of the Managed Service. The ideal candidate should be driven, collaborative, and supportive to both internal staff, and the clients the business supports. Working alongside an extremely talented team, you will have every opportunity to show your potential, and excel in a challenging, and rewarding environment. Role Requirements Microsoft Infrastructure Management: Support the current infrastructure stack, including Microsoft Entra ID, SSO, Azure, VMs consisting of domain controllers, file servers, hosted RDS environment, and other hosted services. Maintain patching schedules for VMs, Microsoft applications, third-party applications, and anti-virus definitions including Microsoft Defender. Apply critical and high-risk patches within 14 days of release across the estate to maintain compliance with Cyber Essentials standards. Monitor usage & availability via the internal monitoring platform. Report on compliance with required policy, and remediation efforts where applicable. MDM/Intune/Autopilot/Endpoint Management Support the current MDM stack, including Microsoft Intune, Apple Business Manager, and MaaS360 (legacy). Support device endpoints using Manage Engine Endpoint & Applications Manager. Maintain patching schedules and configuration for various devices via policy, and daily checks. Ensure daily compliance with application stack and security baselines. Manage the zero-touch Autopilot deployment process, identifying efficiency gains Monitor usage & availability via the internal monitoring platform. Report on endpoint coverage and compliance. Automation Champion the development of automation across the client estate. Script, using PowerShell, to reduce complexity and increase productivity across the Microsoft environment. Develop smoother, more efficient ways of working. Backup Management Working with SaaS backup solution to ensure efficient and smooth operation Triaging tickets received via service desk escalation. Liaising with 3rd party support for critical requests. Disaster Recovery and Restore Testing Management: Manage, Review, and ensure the Disaster Recovery Plan is fit for purpose, via detailed documentation in conjunction with the client. Monthly testing, Conduct regular disaster recovery assurance testing for various systems, including (but not limited to) Azure infrastructure failover, M365 backup/restore, network infrastructure failover. Act as one of the primary points of contact for incident response, and Major Incident Management (MiM). Participate in monthly continuous improvement meetings and collaborate with stakeholders to define recovery objectives, including Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO). Ensure compliance and documentation remain constant, based on industry standards and organisation expectations Proactive & Continuous Upgrade Management Rigorous and regular monitoring of the client estate, including all IaaS, SaaS, and connectivity, identifying where efficiencies and solutions could be upgraded. Monthly client meetings to demonstrate your technical expertise, and be supportive in answering questions, and discussing options. Technical Project involvement for continued client development. Service Desk Ticketing & Service Requests Ticket handling and identification Ticket Categorisation and prioritisation Investigation & diagnosis Escalate/Reassign tickets with internal and external stakeholders Develop KB solutions Ticket resolutions Complaint Handling Qualifications and Skills Bachelor's degree in computer science, Information Technology, or a related field. AZ-104: Microsoft Azure Administrator Minimum of 5 years of experience in a similar role. Strong knowledge of infrastructure and security management. Experience with Azure, AWS, Intune, Manage Engine (Endpoint Central, Applications Manager) Excellent problem-solving and communication skills. Proficiency in managing virtual machines, network devices, and security systems. Ability to handle complex technical issues and provide advanced support. Strong analytical and reporting skills.
Jul 08, 2026
Full time
IT Managed Services 3rd Line Service Desk Engineer Location: Cardiff, United Kingdom Reports to: Head of Service Desk Hours: 40hrs per week, which will include a rota & night shifts. Job Summary: The Third Line Service Desk Engineer will be responsible for providing advanced technical support, managing the infrastructure and security requirements of the client. This role involves handling a variety of complex issues, ensuring system availability, maintaining security standards across various platforms, and providing detailed reporting on all aspects of the Managed Service. The ideal candidate should be driven, collaborative, and supportive to both internal staff, and the clients the business supports. Working alongside an extremely talented team, you will have every opportunity to show your potential, and excel in a challenging, and rewarding environment. Role Requirements Microsoft Infrastructure Management: Support the current infrastructure stack, including Microsoft Entra ID, SSO, Azure, VMs consisting of domain controllers, file servers, hosted RDS environment, and other hosted services. Maintain patching schedules for VMs, Microsoft applications, third-party applications, and anti-virus definitions including Microsoft Defender. Apply critical and high-risk patches within 14 days of release across the estate to maintain compliance with Cyber Essentials standards. Monitor usage & availability via the internal monitoring platform. Report on compliance with required policy, and remediation efforts where applicable. MDM/Intune/Autopilot/Endpoint Management Support the current MDM stack, including Microsoft Intune, Apple Business Manager, and MaaS360 (legacy). Support device endpoints using Manage Engine Endpoint & Applications Manager. Maintain patching schedules and configuration for various devices via policy, and daily checks. Ensure daily compliance with application stack and security baselines. Manage the zero-touch Autopilot deployment process, identifying efficiency gains Monitor usage & availability via the internal monitoring platform. Report on endpoint coverage and compliance. Automation Champion the development of automation across the client estate. Script, using PowerShell, to reduce complexity and increase productivity across the Microsoft environment. Develop smoother, more efficient ways of working. Backup Management Working with SaaS backup solution to ensure efficient and smooth operation Triaging tickets received via service desk escalation. Liaising with 3rd party support for critical requests. Disaster Recovery and Restore Testing Management: Manage, Review, and ensure the Disaster Recovery Plan is fit for purpose, via detailed documentation in conjunction with the client. Monthly testing, Conduct regular disaster recovery assurance testing for various systems, including (but not limited to) Azure infrastructure failover, M365 backup/restore, network infrastructure failover. Act as one of the primary points of contact for incident response, and Major Incident Management (MiM). Participate in monthly continuous improvement meetings and collaborate with stakeholders to define recovery objectives, including Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO). Ensure compliance and documentation remain constant, based on industry standards and organisation expectations Proactive & Continuous Upgrade Management Rigorous and regular monitoring of the client estate, including all IaaS, SaaS, and connectivity, identifying where efficiencies and solutions could be upgraded. Monthly client meetings to demonstrate your technical expertise, and be supportive in answering questions, and discussing options. Technical Project involvement for continued client development. Service Desk Ticketing & Service Requests Ticket handling and identification Ticket Categorisation and prioritisation Investigation & diagnosis Escalate/Reassign tickets with internal and external stakeholders Develop KB solutions Ticket resolutions Complaint Handling Qualifications and Skills Bachelor's degree in computer science, Information Technology, or a related field. AZ-104: Microsoft Azure Administrator Minimum of 5 years of experience in a similar role. Strong knowledge of infrastructure and security management. Experience with Azure, AWS, Intune, Manage Engine (Endpoint Central, Applications Manager) Excellent problem-solving and communication skills. Proficiency in managing virtual machines, network devices, and security systems. Ability to handle complex technical issues and provide advanced support. Strong analytical and reporting skills.
Job Advertisement: M365 Identity & Integration Engineer Location: Leeds, 2 days per week in the office, Working Pattern: Via Umbrella Company Contract Length: 6 months Are you ready to embark on an exciting journey with a leading financial institution? Our client is seeking a talented M365 Identity & Integration Engineer to join their dynamic team! If you are passionate about technology and enjoy tackling challenges, this is the opportunity for you! Role Overview: As the M365 Identity & Integration Engineer, you will play a crucial role in the technical integration and ongoing operation of applications across the Workplace Technology portfolio. Your hands-on expertise will ensure that new and existing applications align with identity, security, governance, and operational processes. Get ready to collaborate with various teams, including Microsoft 365, Cyber Security, and Service Operations, to deliver secure and supportable solutions! Key Responsibilities: Lead Application Integration: Oversee the technical onboarding of applications from design to BAU support. Secure Integrations: Design and implement integrations with corporate services, including Entra ID/Active Directory and SSO (SAML, OIDC, OAuth). Collaborate with Stakeholders: Understand functional requirements and translate them into practical technical designs. Ensure Monitoring: Integrate applications with internal monitoring and support processes before go-live. SSO Support: Implement and support SSO integrations via Entra ID, managing app registrations and troubleshooting. Apply Security Controls: Enforce organizational standards, including Conditional Access, MFA, and secure account management. Support Security Assurance: Assist in architecture reviews, supplier security assessments, and remediation actions. Operational Artefacts: Produce and maintain support models, runbooks, and onboarding checklists. Technical Escalation Point: Act as a go-to for complex incidents related to authentication and access. Collaboration Across Teams: Work with platform teams to deliver cohesive solutions. Continuous Improvement: Identify and propose enhancements for integration and operational processes. Essential Skills & Experience: Strong experience with Microsoft Entra ID (Azure AD), including SSO and app registrations. Proficiency in Conditional Access/MFA design and operational troubleshooting. Understanding of identity governance concepts (RBAC, least privilege). Expertise in integrating SaaS platforms within regulated environments. Exceptional troubleshooting skills across authentication flows and related technologies. Nice-to-Have (Highly Desirable): Experience with Cisco Spaces or similar platforms. Familiarity with workplace analytics and data governance. Knowledge of Microsoft 365 services and integration points. Basic scripting/automation skills (PowerShell preferred). Desirable Qualifications: Relevant industry certifications (e.g., Microsoft Identity/Security/Azure fundamentals). ITIL v4 Foundation or equivalent service management certification. Experience with security frameworks like ISO27001 or Cyber Essentials Plus. If you're ready to take your career to the next level and contribute to a leading financial institution, we want to hear from you! Apply now and become a key player in shaping the future of Workplace Technology! Our client is committed to diversity and inclusion and encourages applications from all qualified candidates. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Jul 07, 2026
Contractor
Job Advertisement: M365 Identity & Integration Engineer Location: Leeds, 2 days per week in the office, Working Pattern: Via Umbrella Company Contract Length: 6 months Are you ready to embark on an exciting journey with a leading financial institution? Our client is seeking a talented M365 Identity & Integration Engineer to join their dynamic team! If you are passionate about technology and enjoy tackling challenges, this is the opportunity for you! Role Overview: As the M365 Identity & Integration Engineer, you will play a crucial role in the technical integration and ongoing operation of applications across the Workplace Technology portfolio. Your hands-on expertise will ensure that new and existing applications align with identity, security, governance, and operational processes. Get ready to collaborate with various teams, including Microsoft 365, Cyber Security, and Service Operations, to deliver secure and supportable solutions! Key Responsibilities: Lead Application Integration: Oversee the technical onboarding of applications from design to BAU support. Secure Integrations: Design and implement integrations with corporate services, including Entra ID/Active Directory and SSO (SAML, OIDC, OAuth). Collaborate with Stakeholders: Understand functional requirements and translate them into practical technical designs. Ensure Monitoring: Integrate applications with internal monitoring and support processes before go-live. SSO Support: Implement and support SSO integrations via Entra ID, managing app registrations and troubleshooting. Apply Security Controls: Enforce organizational standards, including Conditional Access, MFA, and secure account management. Support Security Assurance: Assist in architecture reviews, supplier security assessments, and remediation actions. Operational Artefacts: Produce and maintain support models, runbooks, and onboarding checklists. Technical Escalation Point: Act as a go-to for complex incidents related to authentication and access. Collaboration Across Teams: Work with platform teams to deliver cohesive solutions. Continuous Improvement: Identify and propose enhancements for integration and operational processes. Essential Skills & Experience: Strong experience with Microsoft Entra ID (Azure AD), including SSO and app registrations. Proficiency in Conditional Access/MFA design and operational troubleshooting. Understanding of identity governance concepts (RBAC, least privilege). Expertise in integrating SaaS platforms within regulated environments. Exceptional troubleshooting skills across authentication flows and related technologies. Nice-to-Have (Highly Desirable): Experience with Cisco Spaces or similar platforms. Familiarity with workplace analytics and data governance. Knowledge of Microsoft 365 services and integration points. Basic scripting/automation skills (PowerShell preferred). Desirable Qualifications: Relevant industry certifications (e.g., Microsoft Identity/Security/Azure fundamentals). ITIL v4 Foundation or equivalent service management certification. Experience with security frameworks like ISO27001 or Cyber Essentials Plus. If you're ready to take your career to the next level and contribute to a leading financial institution, we want to hear from you! Apply now and become a key player in shaping the future of Workplace Technology! Our client is committed to diversity and inclusion and encourages applications from all qualified candidates. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Position: Desktop Support M365 - 12 months FTC Location: Hemel Hempstead Salary: 30k - 35k Benefits: Free Lunch Free Refreshments Pizza Friday Chocolate draw Free Parking Fruit / Snacks Break out room Flexible time Summary Role: Desktop support role will be the focus of this job and managing the IT Support mailbox, where the requests mainly come from Supporting Windows 11/10/7 end user support Supporting Mac OS Supporting Microsoft 365 - Admin, Exchange, Entra, Intune, etc. Creation and maintenance of users and groups in 365, seeking approval when required Being on hand and available when needed physically in the office Remotely supporting offices from around the world Maintain on premise AD Troubleshooting email issues through Mimecast and Exchange 365 Ensuring newly built laptops are connected to InTune Support various company applications and systems: Deskbird - used for schedule management, hot desk and parking space booking KnowBe4 - used for our cyber security training Sophos - used for endpoint antivirus and firewall management across the offices Synology - used for NAS in various offices and locations Microsoft Dynamics - used by the Commercial team for CRM Ubiquiti - used for wifi in the UK office Meraki - not currently licensed, but there are still active devices plugged in in various offices CodeTwo - used to apply signatures on our Exchange emails Being in charge and staying on top of the IT Support mailbox Keeping the inbox up to date and tidy Responding to each email as it comes in, there are some standard templates when needed Information gathering for any tickets that need to be escalated Liaising with Engineering when required, quite a bit of crossover with the support in the UK for various bits like wifi, laptop imaging, software, server rooms etc. Managing starters and leavers There is a document to be kept up to date, where you can also keep track of when this is done Following the process for each starter and leaver, there is a document on each process Maintaining the IT documentation Ensuring user guides are kept up to date Maintaining the distribution lists spreadsheet as groups are created/deleted Maintaining the Microsoft 365 environment so that it remains tidy, and a standard runs throughout Assisting the team with any documentation, organisation or communication needs (Dave E, Nic, Dave G) Making sure toner for printers are kept in stock, replacing in the printers as needed Ordering new license as required, adobe, Microsoft 365 INDIT Planet Recruitment is acting as an Employment Business in relation to this vacancy.
Jul 07, 2026
Contractor
Position: Desktop Support M365 - 12 months FTC Location: Hemel Hempstead Salary: 30k - 35k Benefits: Free Lunch Free Refreshments Pizza Friday Chocolate draw Free Parking Fruit / Snacks Break out room Flexible time Summary Role: Desktop support role will be the focus of this job and managing the IT Support mailbox, where the requests mainly come from Supporting Windows 11/10/7 end user support Supporting Mac OS Supporting Microsoft 365 - Admin, Exchange, Entra, Intune, etc. Creation and maintenance of users and groups in 365, seeking approval when required Being on hand and available when needed physically in the office Remotely supporting offices from around the world Maintain on premise AD Troubleshooting email issues through Mimecast and Exchange 365 Ensuring newly built laptops are connected to InTune Support various company applications and systems: Deskbird - used for schedule management, hot desk and parking space booking KnowBe4 - used for our cyber security training Sophos - used for endpoint antivirus and firewall management across the offices Synology - used for NAS in various offices and locations Microsoft Dynamics - used by the Commercial team for CRM Ubiquiti - used for wifi in the UK office Meraki - not currently licensed, but there are still active devices plugged in in various offices CodeTwo - used to apply signatures on our Exchange emails Being in charge and staying on top of the IT Support mailbox Keeping the inbox up to date and tidy Responding to each email as it comes in, there are some standard templates when needed Information gathering for any tickets that need to be escalated Liaising with Engineering when required, quite a bit of crossover with the support in the UK for various bits like wifi, laptop imaging, software, server rooms etc. Managing starters and leavers There is a document to be kept up to date, where you can also keep track of when this is done Following the process for each starter and leaver, there is a document on each process Maintaining the IT documentation Ensuring user guides are kept up to date Maintaining the distribution lists spreadsheet as groups are created/deleted Maintaining the Microsoft 365 environment so that it remains tidy, and a standard runs throughout Assisting the team with any documentation, organisation or communication needs (Dave E, Nic, Dave G) Making sure toner for printers are kept in stock, replacing in the printers as needed Ordering new license as required, adobe, Microsoft 365 INDIT Planet Recruitment is acting as an Employment Business in relation to this vacancy.
Infrastructure Architect Microsoft / Azure / Cloud / M365 London / Hybrid (3 days) 80,000 - 85,000 + Bonus & Benefits Infrastructure Architect / Microsoft / Azure / Cloud / M365 We're looking for an experienced Infrastructure Architect to help shape and evolve the technology landscape of a global organisation. This is an opportunity to influence infrastructure strategy at enterprise scale, defining architecture that enables innovation while ensuring security, resilience and operational excellence. You'll work with senior technology leaders to establish standards, guide major transformation programmes and help modernise platforms across cloud and on-premise environments. If you enjoy solving complex technical challenges, influencing architectural direction and enabling engineering teams to succeed, we'd love to hear from you. What you'll be doing You'll act as the architectural authority across enterprise infrastructure, including: Defining infrastructure architecture, principles, standards and technology roadmaps Shaping Microsoft Azure and Microsoft 365 strategy across a complex global environment Leading architecture for hybrid cloud, identity, security and resilience Supporting large-scale migration and modernisation programmes Driving Infrastructure as Code, automation and platform engineering best practices Providing architectural governance across cloud and on-premises platforms Helping shape approaches to AI-enabled infrastructure, Microsoft Copilot and emerging Microsoft technologies Influencing cloud cost optimisation (FinOps), operational efficiency and long-term technology strategy Working closely with engineering, cyber security and enterprise applications teams to deliver scalable, secure platforms We're interested in hearing from people who have experience with some of the following: Enterprise infrastructure architecture within complex organisations Microsoft Azure and Microsoft 365 Hybrid cloud and on-premises infrastructure Identity and access management (Entra ID / Azure AD) Infrastructure governance, standards and architectural assurance Cloud migration and transformation programmes Infrastructure automation using Terraform, Bicep or ARM Business continuity, disaster recovery and resilience planning Working with enterprise platforms including Dynamics 365 and Power Platform Professional certifications such as Azure Solutions Architect Expert, TOGAF or FinOps are welcomed, but they're not essential if you've gained equivalent experience through your career. What's on offer A highly visible architecture role with enterprise-wide impact Opportunity to shape long-term cloud and infrastructure strategy Hybrid working based in London Exposure to modern Microsoft technologies, AI initiatives and large-scale transformation programmes A collaborative environment where ideas are encouraged and innovation is valued We know that no candidate ticks every box. Research shows that some people are less likely to apply unless they meet every requirement. If this role excites you but your experience doesn't perfectly match every point above, we'd still encourage you to apply. We'd love to hear about the skills, experience and perspective you could bring. TRIA Recruitment is committed to creating an inclusive recruitment process and welcomes applications from people of all backgrounds, identities and experiences
Jul 07, 2026
Full time
Infrastructure Architect Microsoft / Azure / Cloud / M365 London / Hybrid (3 days) 80,000 - 85,000 + Bonus & Benefits Infrastructure Architect / Microsoft / Azure / Cloud / M365 We're looking for an experienced Infrastructure Architect to help shape and evolve the technology landscape of a global organisation. This is an opportunity to influence infrastructure strategy at enterprise scale, defining architecture that enables innovation while ensuring security, resilience and operational excellence. You'll work with senior technology leaders to establish standards, guide major transformation programmes and help modernise platforms across cloud and on-premise environments. If you enjoy solving complex technical challenges, influencing architectural direction and enabling engineering teams to succeed, we'd love to hear from you. What you'll be doing You'll act as the architectural authority across enterprise infrastructure, including: Defining infrastructure architecture, principles, standards and technology roadmaps Shaping Microsoft Azure and Microsoft 365 strategy across a complex global environment Leading architecture for hybrid cloud, identity, security and resilience Supporting large-scale migration and modernisation programmes Driving Infrastructure as Code, automation and platform engineering best practices Providing architectural governance across cloud and on-premises platforms Helping shape approaches to AI-enabled infrastructure, Microsoft Copilot and emerging Microsoft technologies Influencing cloud cost optimisation (FinOps), operational efficiency and long-term technology strategy Working closely with engineering, cyber security and enterprise applications teams to deliver scalable, secure platforms We're interested in hearing from people who have experience with some of the following: Enterprise infrastructure architecture within complex organisations Microsoft Azure and Microsoft 365 Hybrid cloud and on-premises infrastructure Identity and access management (Entra ID / Azure AD) Infrastructure governance, standards and architectural assurance Cloud migration and transformation programmes Infrastructure automation using Terraform, Bicep or ARM Business continuity, disaster recovery and resilience planning Working with enterprise platforms including Dynamics 365 and Power Platform Professional certifications such as Azure Solutions Architect Expert, TOGAF or FinOps are welcomed, but they're not essential if you've gained equivalent experience through your career. What's on offer A highly visible architecture role with enterprise-wide impact Opportunity to shape long-term cloud and infrastructure strategy Hybrid working based in London Exposure to modern Microsoft technologies, AI initiatives and large-scale transformation programmes A collaborative environment where ideas are encouraged and innovation is valued We know that no candidate ticks every box. Research shows that some people are less likely to apply unless they meet every requirement. If this role excites you but your experience doesn't perfectly match every point above, we'd still encourage you to apply. We'd love to hear about the skills, experience and perspective you could bring. TRIA Recruitment is committed to creating an inclusive recruitment process and welcomes applications from people of all backgrounds, identities and experiences
Job Title: IT Delivery Engineer Location: Plymouth (travel is expected as part of this role) Salary: 30,000 - 35,000 per annum Job Type: Full-time, Permanent Working Hours: Monday to Friday - 9am to 5.30pm (flexible hours between 8am - 6pm) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the role: We are looking for an enthusiastic customer focused IT Delivery Engineer to join our dynamic management team. You will be responsible for the smooth delivery of IT Projects, setting clients up with products such as Microsoft 365, Microsoft Azure, workstations, servers, domain controllers, hyper v, terminal servers and more. In order to be suitable for this position you must have proven experience of working within a Microsoft Windows environment setting up, managing or supporting Office 365, Teams, Active Directory, Azure AD, SharePoint and desktop / laptop devices. Key Responsibilities: Reporting to the IT delivery Team Leader Setup and Installation of new Workstations / laptop devices. Rollout of Flotek security products, MDR, Email Threat Protection, Anti Virus solutions, Document / password management applications Assist in large scale email / data migrations. Head up and own smaller scale email / data migrations. Setup and management of Virtual Machines, HyperV, VMWare Setup and management of Print devices and dictation devices Installation of bespoke client applications i.e. Legal case handling software Installation and configuration of LAN networking equipment Setup and install of firewall devices inc security features Responsible for giving world-class service at all times Hands-on technical troubleshooting, resolution of incidents and change requests. Creating and maintaining detailed project documentation, including technical specifications and user guides. Communicate with partners to ensure regular updates on the project journey Complete onboarding for new clients into Flotek Train clients on newly rolled out technologies and applications What We're looking for: A positive attitude with a can do approach to everything! Excellent communication skills Excellent documentation skills Great telephone manner Strong experience in an IT Service Desk or IT Delivery Role. Strong knowledge of using and supporting Microsoft Windows client operating systems in conjunction with M365 cloud products. Experience in creating and maintaining Microsoft Entra/Active Directory user accounts and security groups. Experience with Sharepoint management. Experienced at building and maintaining end-user computer systems. Experience in using IT Service Management software. Be user-focused and understand and identify user needs. Knowledge of security technologies. An understanding of network technologies (LAN, WAN, Wi-Fi). Excellent organisational skills and the ability to prioritise work effectively. Excellent external client liaison skills, Full UK Driving Licence Benefits: Salary dependent on experience within range of 30,000 - 35,000 per annum EMI Share Equity Scheme - own a slice of the "Purple Pie." Day off for your birthday. Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays. Give back day to support your chosen charity. Savings on gym memberships, shopping and other discounts available through Perkbox. Variety of social events & team building opportunities are available. Opportunities for professional development and career progression. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of IT, IT Helpdesk, IT Support Engineer, Helpdesk, IT Support Technician, Infrastructure Engineer, 2nd Line Support Engineer, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, Technical Support Engineer, Network Engineer, may be considered for this role.
Jul 07, 2026
Full time
Job Title: IT Delivery Engineer Location: Plymouth (travel is expected as part of this role) Salary: 30,000 - 35,000 per annum Job Type: Full-time, Permanent Working Hours: Monday to Friday - 9am to 5.30pm (flexible hours between 8am - 6pm) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the role: We are looking for an enthusiastic customer focused IT Delivery Engineer to join our dynamic management team. You will be responsible for the smooth delivery of IT Projects, setting clients up with products such as Microsoft 365, Microsoft Azure, workstations, servers, domain controllers, hyper v, terminal servers and more. In order to be suitable for this position you must have proven experience of working within a Microsoft Windows environment setting up, managing or supporting Office 365, Teams, Active Directory, Azure AD, SharePoint and desktop / laptop devices. Key Responsibilities: Reporting to the IT delivery Team Leader Setup and Installation of new Workstations / laptop devices. Rollout of Flotek security products, MDR, Email Threat Protection, Anti Virus solutions, Document / password management applications Assist in large scale email / data migrations. Head up and own smaller scale email / data migrations. Setup and management of Virtual Machines, HyperV, VMWare Setup and management of Print devices and dictation devices Installation of bespoke client applications i.e. Legal case handling software Installation and configuration of LAN networking equipment Setup and install of firewall devices inc security features Responsible for giving world-class service at all times Hands-on technical troubleshooting, resolution of incidents and change requests. Creating and maintaining detailed project documentation, including technical specifications and user guides. Communicate with partners to ensure regular updates on the project journey Complete onboarding for new clients into Flotek Train clients on newly rolled out technologies and applications What We're looking for: A positive attitude with a can do approach to everything! Excellent communication skills Excellent documentation skills Great telephone manner Strong experience in an IT Service Desk or IT Delivery Role. Strong knowledge of using and supporting Microsoft Windows client operating systems in conjunction with M365 cloud products. Experience in creating and maintaining Microsoft Entra/Active Directory user accounts and security groups. Experience with Sharepoint management. Experienced at building and maintaining end-user computer systems. Experience in using IT Service Management software. Be user-focused and understand and identify user needs. Knowledge of security technologies. An understanding of network technologies (LAN, WAN, Wi-Fi). Excellent organisational skills and the ability to prioritise work effectively. Excellent external client liaison skills, Full UK Driving Licence Benefits: Salary dependent on experience within range of 30,000 - 35,000 per annum EMI Share Equity Scheme - own a slice of the "Purple Pie." Day off for your birthday. Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays. Give back day to support your chosen charity. Savings on gym memberships, shopping and other discounts available through Perkbox. Variety of social events & team building opportunities are available. Opportunities for professional development and career progression. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of IT, IT Helpdesk, IT Support Engineer, Helpdesk, IT Support Technician, Infrastructure Engineer, 2nd Line Support Engineer, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, Technical Support Engineer, Network Engineer, may be considered for this role.
Infrastructure Architect Microsoft/Azure/Cloud/M365 London/Hybrid (3 days) £80,000 - £85,000 + Bonus & Benefits Infrastructure Architect/Microsoft/Azure/Cloud/M365 We're looking for an experienced Infrastructure Architect to help shape and evolve the technology landscape of a global organisation. This is an opportunity to influence infrastructure strategy at enterprise scale, defining architecture that enables innovation while ensuring security, resilience and operational excellence. You'll work with senior technology leaders to establish standards, guide major transformation programmes and help modernise platforms across cloud and on-premise environments. If you enjoy solving complex technical challenges, influencing architectural direction and enabling engineering teams to succeed, we'd love to hear from you. What you'll be doing You'll act as the architectural authority across enterprise infrastructure, including: Defining infrastructure architecture, principles, standards and technology roadmaps Shaping Microsoft Azure and Microsoft 365 strategy across a complex global environment Leading architecture for hybrid cloud, identity, security and resilience Supporting large-scale migration and modernisation programmes Driving Infrastructure as Code, automation and platform engineering best practices Providing architectural governance across cloud and on-premises platforms Helping shape approaches to AI-enabled infrastructure, Microsoft Copilot and emerging Microsoft technologies Influencing cloud cost optimisation (FinOps), operational efficiency and long-term technology strategy Working closely with engineering, cyber security and enterprise applications teams to deliver scalable, secure platforms We're interested in hearing from people who have experience with some of the following: Enterprise infrastructure architecture within complex organisations Microsoft Azure and Microsoft 365 Hybrid cloud and on-premises infrastructure Identity and access management (Entra ID/Azure AD) Infrastructure governance, standards and architectural assurance Cloud migration and transformation programmes Infrastructure automation using Terraform, Bicep or ARM Business continuity, disaster recovery and resilience planning Working with enterprise platforms including Dynamics 365 and Power Platform Professional certifications such as Azure Solutions Architect Expert, TOGAF or FinOps are welcomed, but they're not essential if you've gained equivalent experience through your career. What's on offer A highly visible architecture role with enterprise-wide impact Opportunity to shape long-term cloud and infrastructure strategy Hybrid working based in London Exposure to modern Microsoft technologies, AI initiatives and large-scale transformation programmes A collaborative environment where ideas are encouraged and innovation is valued We know that no candidate ticks every box. Research shows that some people are less likely to apply unless they meet every requirement. If this role excites you but your experience doesn't perfectly match every point above, we'd still encourage you to apply. We'd love to hear about the skills, experience and perspective you could bring. TRIA Recruitment is committed to creating an inclusive recruitment process and welcomes applications from people of all backgrounds, identities and experiences
Jul 07, 2026
Full time
Infrastructure Architect Microsoft/Azure/Cloud/M365 London/Hybrid (3 days) £80,000 - £85,000 + Bonus & Benefits Infrastructure Architect/Microsoft/Azure/Cloud/M365 We're looking for an experienced Infrastructure Architect to help shape and evolve the technology landscape of a global organisation. This is an opportunity to influence infrastructure strategy at enterprise scale, defining architecture that enables innovation while ensuring security, resilience and operational excellence. You'll work with senior technology leaders to establish standards, guide major transformation programmes and help modernise platforms across cloud and on-premise environments. If you enjoy solving complex technical challenges, influencing architectural direction and enabling engineering teams to succeed, we'd love to hear from you. What you'll be doing You'll act as the architectural authority across enterprise infrastructure, including: Defining infrastructure architecture, principles, standards and technology roadmaps Shaping Microsoft Azure and Microsoft 365 strategy across a complex global environment Leading architecture for hybrid cloud, identity, security and resilience Supporting large-scale migration and modernisation programmes Driving Infrastructure as Code, automation and platform engineering best practices Providing architectural governance across cloud and on-premises platforms Helping shape approaches to AI-enabled infrastructure, Microsoft Copilot and emerging Microsoft technologies Influencing cloud cost optimisation (FinOps), operational efficiency and long-term technology strategy Working closely with engineering, cyber security and enterprise applications teams to deliver scalable, secure platforms We're interested in hearing from people who have experience with some of the following: Enterprise infrastructure architecture within complex organisations Microsoft Azure and Microsoft 365 Hybrid cloud and on-premises infrastructure Identity and access management (Entra ID/Azure AD) Infrastructure governance, standards and architectural assurance Cloud migration and transformation programmes Infrastructure automation using Terraform, Bicep or ARM Business continuity, disaster recovery and resilience planning Working with enterprise platforms including Dynamics 365 and Power Platform Professional certifications such as Azure Solutions Architect Expert, TOGAF or FinOps are welcomed, but they're not essential if you've gained equivalent experience through your career. What's on offer A highly visible architecture role with enterprise-wide impact Opportunity to shape long-term cloud and infrastructure strategy Hybrid working based in London Exposure to modern Microsoft technologies, AI initiatives and large-scale transformation programmes A collaborative environment where ideas are encouraged and innovation is valued We know that no candidate ticks every box. Research shows that some people are less likely to apply unless they meet every requirement. If this role excites you but your experience doesn't perfectly match every point above, we'd still encourage you to apply. We'd love to hear about the skills, experience and perspective you could bring. TRIA Recruitment is committed to creating an inclusive recruitment process and welcomes applications from people of all backgrounds, identities and experiences
Senior and Principal Security Architects 50- 90 per hour (Dependent on experience and level) - Inside IR35 12 month contracts Hybrid - 2/3 days a week on site - Warton (PR4) Applicants must have the right to work in the UK Successful applicants must be eligible for SC/DV clearance Role Purpose / Overview Highly experienced security architects with strong technical credentials across enterprise, cloud, network and classified environments. Responsible for designing end-to-end secure architectures (HLD/LLD), leading Design Authorities and Technical Design Authorities, and providing architectural assurance across multi-supplier programmes up to TOP SECRET / Above Secret classifications. Ensures Secure-by-Design principles are embedded from the outset across all programmes. Key Outcomes Security is consistently embedded into system design across all programmes Architectural decisions align with Secure-by-Design principles from the outset Complex, multi-partner and classified environments are designed securely and coherently Identity, cross-domain and data protection controls are defined at the architecture level Design Authority interactions are informed, structured and technically robust Key Responsibilities Design end-to-end secure architectures (HLD/LLD) Lead Design Authorities and Technical Design Authorities Ensure security is consistently embedded into system design across all programmes Align architectural decisions with Secure-by-Design principles from the outset Define identity, cross-domain and data protection controls at the architecture level Enable structured, technically robust Design Authority interactions Provide architectural assurance across complex, multi-partner and classified environments Technical Skills & Experience, a good mix of some or all of the following: Secure-by-Design (MOD SbD / NIST 800-53r5 / NIST CSF / CIS CSC v8.1) - design, maturity tracking and assurance across full programme lifecycles Enterprise & Cloud Security Architecture - AWS, Azure, GCP, Oracle Cloud (multi-cloud landing zones, hybrid identity, secure migration patterns) Classified Platform Design - OFFICIAL, OFFICIAL-SENSITIVE, SECRET and ABOVE SECRET environments, ROSA, Garrison, Citadel, VCF, Cross-Domain Solutions Zero Trust, IDAM & PKI - conditional access, hybrid identity, cryptography, HSMs, IAM, RBAC, OIDC, federation Threat Modelling - STRIDE / STRIDE-LM, attack-surface analysis, trust boundary modelling, design reviews Network & Boundary Security - Checkpoint, Palo Alto, Fortinet, Cisco, Juniper, F5, Zscaler, NSX-T, SD-WAN, encrypted WAN, DMZ, NAC ServiceNow & M365 Architecture - ITSM, ITOM, CSM, EAM, SharePoint Online, Purview, Entra, Sentinel, Defender, Power Platform, CoPilot Container & DevSecOps - Kubernetes (EKS, Tanzu), Terraform, Ansible, CI/CD security, image scanning, container hardening Architecture Frameworks - TOGAF, ArchiMate, SABSA, Zachman, MODAF, JSP standards, NCSC architectural patterns HLD / LLD authoring, Security Patterns, Reference Architectures, Bill of Materials, Crypto Plans and JSP-compliant documentation Design Authority leadership, Technical Security Boards, Gateway Reviews, multi-supplier governance Qualifications & Certifications CISSP (multiple holders), CISM, CCSP, OSCP, CEH TOGAF 9 / TOGAF 9.2, SABSA Foundation, Zachman, ITIL v3/v4 AWS Security Specialty, AWS Solutions Architect, AWS DevOps Pro, AWS Advanced Networking Azure Security Specialist (AZ-500), Azure Solutions Architect (AZ-303/304), Microsoft MCSE CCIE (), CCNP, CCDP, VCP, VCAP-NV, VCP-NV, Check Point CCSE/CCSA, PCNSE ISO 27001 Lead Auditor, ISO 27005 Prince2 Practitioner, MSP, Chartered Engineer (IET), MBCS CITP Government Clearances: SC, DV (active and historic), Five Eyes engagement
Jul 06, 2026
Contractor
Senior and Principal Security Architects 50- 90 per hour (Dependent on experience and level) - Inside IR35 12 month contracts Hybrid - 2/3 days a week on site - Warton (PR4) Applicants must have the right to work in the UK Successful applicants must be eligible for SC/DV clearance Role Purpose / Overview Highly experienced security architects with strong technical credentials across enterprise, cloud, network and classified environments. Responsible for designing end-to-end secure architectures (HLD/LLD), leading Design Authorities and Technical Design Authorities, and providing architectural assurance across multi-supplier programmes up to TOP SECRET / Above Secret classifications. Ensures Secure-by-Design principles are embedded from the outset across all programmes. Key Outcomes Security is consistently embedded into system design across all programmes Architectural decisions align with Secure-by-Design principles from the outset Complex, multi-partner and classified environments are designed securely and coherently Identity, cross-domain and data protection controls are defined at the architecture level Design Authority interactions are informed, structured and technically robust Key Responsibilities Design end-to-end secure architectures (HLD/LLD) Lead Design Authorities and Technical Design Authorities Ensure security is consistently embedded into system design across all programmes Align architectural decisions with Secure-by-Design principles from the outset Define identity, cross-domain and data protection controls at the architecture level Enable structured, technically robust Design Authority interactions Provide architectural assurance across complex, multi-partner and classified environments Technical Skills & Experience, a good mix of some or all of the following: Secure-by-Design (MOD SbD / NIST 800-53r5 / NIST CSF / CIS CSC v8.1) - design, maturity tracking and assurance across full programme lifecycles Enterprise & Cloud Security Architecture - AWS, Azure, GCP, Oracle Cloud (multi-cloud landing zones, hybrid identity, secure migration patterns) Classified Platform Design - OFFICIAL, OFFICIAL-SENSITIVE, SECRET and ABOVE SECRET environments, ROSA, Garrison, Citadel, VCF, Cross-Domain Solutions Zero Trust, IDAM & PKI - conditional access, hybrid identity, cryptography, HSMs, IAM, RBAC, OIDC, federation Threat Modelling - STRIDE / STRIDE-LM, attack-surface analysis, trust boundary modelling, design reviews Network & Boundary Security - Checkpoint, Palo Alto, Fortinet, Cisco, Juniper, F5, Zscaler, NSX-T, SD-WAN, encrypted WAN, DMZ, NAC ServiceNow & M365 Architecture - ITSM, ITOM, CSM, EAM, SharePoint Online, Purview, Entra, Sentinel, Defender, Power Platform, CoPilot Container & DevSecOps - Kubernetes (EKS, Tanzu), Terraform, Ansible, CI/CD security, image scanning, container hardening Architecture Frameworks - TOGAF, ArchiMate, SABSA, Zachman, MODAF, JSP standards, NCSC architectural patterns HLD / LLD authoring, Security Patterns, Reference Architectures, Bill of Materials, Crypto Plans and JSP-compliant documentation Design Authority leadership, Technical Security Boards, Gateway Reviews, multi-supplier governance Qualifications & Certifications CISSP (multiple holders), CISM, CCSP, OSCP, CEH TOGAF 9 / TOGAF 9.2, SABSA Foundation, Zachman, ITIL v3/v4 AWS Security Specialty, AWS Solutions Architect, AWS DevOps Pro, AWS Advanced Networking Azure Security Specialist (AZ-500), Azure Solutions Architect (AZ-303/304), Microsoft MCSE CCIE (), CCNP, CCDP, VCP, VCAP-NV, VCP-NV, Check Point CCSE/CCSA, PCNSE ISO 27001 Lead Auditor, ISO 27005 Prince2 Practitioner, MSP, Chartered Engineer (IET), MBCS CITP Government Clearances: SC, DV (active and historic), Five Eyes engagement
Our client, a leading organisation in the Defence & Security sector, is currently seeking a Business Process Analyst (IT) to join their team in Buckinghamshire on a contract basis. This role involves analysing, designing, and optimising business processes across various engineering and corporate areas, with a keen focus on strategic transformation initiatives such as ERP transformation and AI modernisation. Key Responsibilities: Process Analysis & Design Lead discovery analysis on the as-is and to-be processes across target business functions. Identify process inefficiencies, duplication, and manual workarounds which can provide significant opportunities for efficiency gains. Stakeholder Engagement Facilitate workshops and build relationships across all business units and target areas. Act as the bridge between the target business process and IT/Architecture/Transformation areas. Capture requirements and translate them into structured outputs suitable for technical delivery and AI engineering. Co-chair key project committees and provide reporting updates to leadership. Process Governance & Standards Establish and maintain process standards, templates, and documentation frameworks. Ensure processes are consistent, scalable, and aligned to strategic goals. Architecture, Automation & AI Design Alignment Identify opportunities for process automation and AI agent-based optimisations. Produce process artefacts to support enterprise architecture, solution design, and system integration. Facilitate AI automation and process-driven design opportunities through structured process modelling. Performance & Continuous Improvement Define and track process performance metrics (KPIs) before/after optimisations. Drive continuous improvement initiatives across target business processes. Measure outcomes including efficiency, cost reduction, and cycle time improvements to target processes. Job Requirements: Essential: Experience in business process analysis and modelling techniques (BPMN, Visio, Signavio or similar). Proven ability to facilitate and manage cross-functional workshops to understand target process areas. Experience in translating business requirements into structured outputs for technical delivery and AI engineering. Hands-on experience with process automation and re-design. Collaborative approach with IT and architecture teams. Knowledge of key enterprise systems involved in business processes (e.g., ERP platforms, Dynamics CRM, M365, Data Platforms etc). Desirable: Experience in AI engineering and robotic process automation tools. Familiarity with APIs and AI integration patterns. Experience in manufacturing, aerospace, defence, or regulated industries. Experience in Business Management System transformation. Professional Attributes: Highly analytical with strong problem-solving capabilities. Structured thinker with excellent documentation discipline. Strong communication skills to bridge business and technical stakeholders. Proactive and outcome-driven, with a focus on delivering quality and measurable improvements. Qualifications: Degree in Business, Information Technology, Engineering, or equivalent experience. Lean Six Sigma certification (Green Belt or Black Belt) - desirable. BPMN or process modelling certification - desirable. If you are an experienced Business Process Analyst with a strong background in IT and looking for a challenging opportunity within the Defence & Security sector, we would love to hear from you. Apply now to join our client's dynamic team in Buckinhamshire.
Jul 06, 2026
Contractor
Our client, a leading organisation in the Defence & Security sector, is currently seeking a Business Process Analyst (IT) to join their team in Buckinghamshire on a contract basis. This role involves analysing, designing, and optimising business processes across various engineering and corporate areas, with a keen focus on strategic transformation initiatives such as ERP transformation and AI modernisation. Key Responsibilities: Process Analysis & Design Lead discovery analysis on the as-is and to-be processes across target business functions. Identify process inefficiencies, duplication, and manual workarounds which can provide significant opportunities for efficiency gains. Stakeholder Engagement Facilitate workshops and build relationships across all business units and target areas. Act as the bridge between the target business process and IT/Architecture/Transformation areas. Capture requirements and translate them into structured outputs suitable for technical delivery and AI engineering. Co-chair key project committees and provide reporting updates to leadership. Process Governance & Standards Establish and maintain process standards, templates, and documentation frameworks. Ensure processes are consistent, scalable, and aligned to strategic goals. Architecture, Automation & AI Design Alignment Identify opportunities for process automation and AI agent-based optimisations. Produce process artefacts to support enterprise architecture, solution design, and system integration. Facilitate AI automation and process-driven design opportunities through structured process modelling. Performance & Continuous Improvement Define and track process performance metrics (KPIs) before/after optimisations. Drive continuous improvement initiatives across target business processes. Measure outcomes including efficiency, cost reduction, and cycle time improvements to target processes. Job Requirements: Essential: Experience in business process analysis and modelling techniques (BPMN, Visio, Signavio or similar). Proven ability to facilitate and manage cross-functional workshops to understand target process areas. Experience in translating business requirements into structured outputs for technical delivery and AI engineering. Hands-on experience with process automation and re-design. Collaborative approach with IT and architecture teams. Knowledge of key enterprise systems involved in business processes (e.g., ERP platforms, Dynamics CRM, M365, Data Platforms etc). Desirable: Experience in AI engineering and robotic process automation tools. Familiarity with APIs and AI integration patterns. Experience in manufacturing, aerospace, defence, or regulated industries. Experience in Business Management System transformation. Professional Attributes: Highly analytical with strong problem-solving capabilities. Structured thinker with excellent documentation discipline. Strong communication skills to bridge business and technical stakeholders. Proactive and outcome-driven, with a focus on delivering quality and measurable improvements. Qualifications: Degree in Business, Information Technology, Engineering, or equivalent experience. Lean Six Sigma certification (Green Belt or Black Belt) - desirable. BPMN or process modelling certification - desirable. If you are an experienced Business Process Analyst with a strong background in IT and looking for a challenging opportunity within the Defence & Security sector, we would love to hear from you. Apply now to join our client's dynamic team in Buckinhamshire.
DV Cleared End User Computing Technical Lead 720 Per Day, Inside IR35 Taunton - 4 Days Per Week On-site DV Clearance Require 6 Months Contract Your new company A large Government organisation based in Taunton Your new role The EUC Technical Lead acts as the senior technical authority for all end-user computing (desktops, laptops, mobile, peripherals), handling escalations, complex troubleshooting, and mentoring the team while driving best practices and standards. They also lead evaluation and rollout of new EUC technologies, ensure security/compliance, identify improvement opportunities through support trend analysis, and represent EUC interests on cross-team projects. Responsibilities Advanced Support & Escalation (30%) - Senior escalation point for complex/high-impact incidents; resolves intricate issues across devices; guides engineers during major incidents. Technical Leadership & Mentoring (20%) - Coaches the team, advises on difficult cases and emerging tech, fosters a learning culture. Engineering Improvement & Automation (15%) - Analyses trends, drives automation and tooling to reduce incidents and improve service quality. Technology Evaluation & Implementation (10%) - Assesses new tools/platforms, leads technical design for rollouts aligned with standards and security. Standards, Documentation & Governance (10%) - Maintains best-practice guides, ensures compliance, supports governance/assurance. Stakeholder Collaboration & Projects (10%) - Partners with other IT teams, represents EUC in projects and change initiatives. Service Insight & Reporting (5%) - Tracks performance/risks and reports to leadership. What you'll need to succeed Directs others on technical tasks; strong written/oral communication for org-wide reports and presentations. Analyses complex business requirements and recommends solutions. Makes timely decisions weighing priorities, constraints, and available information. Tracks progress against targets and resolves exceptions. ITIL and service management best practice. EUC technology expertise (SCCM, Windows, M365, Intune, networking, file sharing, remote access). Software solution design and implementation experience. IT security awareness, particularly MOD standards/accreditation. Knowledge of industry/professional standards (programming, ISO 9000 quality processes). Understanding of testing principles, methods, and lifecycle management. Developing Self and Others: Identifies skill gaps, sets development goals, coaches/mentors team, promotes inclusion, seeks feedback for continuous improvement. Delivering at Pace: Keeps team focused on priorities, balances procedure with innovation, ensures the right resources are available, monitors progress, reprioritises under pressure What you'll get in return 720 Per Day, Inside IR35 6 Months Contract What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jul 04, 2026
Contractor
DV Cleared End User Computing Technical Lead 720 Per Day, Inside IR35 Taunton - 4 Days Per Week On-site DV Clearance Require 6 Months Contract Your new company A large Government organisation based in Taunton Your new role The EUC Technical Lead acts as the senior technical authority for all end-user computing (desktops, laptops, mobile, peripherals), handling escalations, complex troubleshooting, and mentoring the team while driving best practices and standards. They also lead evaluation and rollout of new EUC technologies, ensure security/compliance, identify improvement opportunities through support trend analysis, and represent EUC interests on cross-team projects. Responsibilities Advanced Support & Escalation (30%) - Senior escalation point for complex/high-impact incidents; resolves intricate issues across devices; guides engineers during major incidents. Technical Leadership & Mentoring (20%) - Coaches the team, advises on difficult cases and emerging tech, fosters a learning culture. Engineering Improvement & Automation (15%) - Analyses trends, drives automation and tooling to reduce incidents and improve service quality. Technology Evaluation & Implementation (10%) - Assesses new tools/platforms, leads technical design for rollouts aligned with standards and security. Standards, Documentation & Governance (10%) - Maintains best-practice guides, ensures compliance, supports governance/assurance. Stakeholder Collaboration & Projects (10%) - Partners with other IT teams, represents EUC in projects and change initiatives. Service Insight & Reporting (5%) - Tracks performance/risks and reports to leadership. What you'll need to succeed Directs others on technical tasks; strong written/oral communication for org-wide reports and presentations. Analyses complex business requirements and recommends solutions. Makes timely decisions weighing priorities, constraints, and available information. Tracks progress against targets and resolves exceptions. ITIL and service management best practice. EUC technology expertise (SCCM, Windows, M365, Intune, networking, file sharing, remote access). Software solution design and implementation experience. IT security awareness, particularly MOD standards/accreditation. Knowledge of industry/professional standards (programming, ISO 9000 quality processes). Understanding of testing principles, methods, and lifecycle management. Developing Self and Others: Identifies skill gaps, sets development goals, coaches/mentors team, promotes inclusion, seeks feedback for continuous improvement. Delivering at Pace: Keeps team focused on priorities, balances procedure with innovation, ensures the right resources are available, monitors progress, reprioritises under pressure What you'll get in return 720 Per Day, Inside IR35 6 Months Contract What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
We're looking for a Digital Workspace Engineer who thrives in a fast-moving environment, enjoys building relationships across the business, and takes pride in delivering brilliant end user experiences. The role is supporting 3,000 colleagues across the UK, keeping their tech running smoothly, securely, and efficiently. You will play a vital role in ensuring all user devices remain secure and compliant, identifying and resolving machines that have missed Windows security updates. Your work directly strengthens our business resilience. Responsibilities Managing incidents and service requests through Hornbill and our ITSM platform Prioritising and triaging cases to ensure smooth, timely resolutions Monitoring systems and maintaining anti-virus/security tooling Supporting users with hardware, software, and application issues Administering Active Directory, including group policies Building and supporting Windows 10/11 devices, iOS/Android, Intune, Autopilot, MobileIron, and deployment tools such as PDQ Providing basic network troubleshooting (TCP/IP, WAN/LAN) Assisting with patching and maintaining network equipment Getting involved in small-scale project work with our Direct Delivery team Experience Windows 10/11 & M365 Basic TCP/IP and LAN/WAN Troubleshooting experience ITSM & ITIL Experience Mobile Device maintenance Communicate confidently and build strong relationships across teams Take ownership of issues and follow them through to resolution Have hands on experience across Microsoft workspace technologies At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Jul 04, 2026
Contractor
We're looking for a Digital Workspace Engineer who thrives in a fast-moving environment, enjoys building relationships across the business, and takes pride in delivering brilliant end user experiences. The role is supporting 3,000 colleagues across the UK, keeping their tech running smoothly, securely, and efficiently. You will play a vital role in ensuring all user devices remain secure and compliant, identifying and resolving machines that have missed Windows security updates. Your work directly strengthens our business resilience. Responsibilities Managing incidents and service requests through Hornbill and our ITSM platform Prioritising and triaging cases to ensure smooth, timely resolutions Monitoring systems and maintaining anti-virus/security tooling Supporting users with hardware, software, and application issues Administering Active Directory, including group policies Building and supporting Windows 10/11 devices, iOS/Android, Intune, Autopilot, MobileIron, and deployment tools such as PDQ Providing basic network troubleshooting (TCP/IP, WAN/LAN) Assisting with patching and maintaining network equipment Getting involved in small-scale project work with our Direct Delivery team Experience Windows 10/11 & M365 Basic TCP/IP and LAN/WAN Troubleshooting experience ITSM & ITIL Experience Mobile Device maintenance Communicate confidently and build strong relationships across teams Take ownership of issues and follow them through to resolution Have hands on experience across Microsoft workspace technologies At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK s largest independent Managed Service Providers, recently ranked as World class by the Best Companies to work for awards. Be a key player in our Solution Design team The Solutions Support Consultant will support the Sales function by designing and positioning technical solutions that meet customer requirements, with a primary focus on Managed Service Provider (MSP) offerings. The role is largely desk-based and involves working closely with Account Managers, senior Solution Consultants, and technical teams to develop high-quality, commercially viable solutions leveraging Microsoft 365, Azure, and complementary platforms. Additionally, you will be responsible for: • Learning the full Opus IT product portfolio • Supporting Account Managers with proposals, solution overviews, high-level designs, and related documentation that effectively communicates customer requirements and recommended solutions • Preparing the technical detail for customer meetings, presentations, and bids, ensuring all aspects and methods are clearly articulated • Supporting customer engagements, including meetings, workshops, and solution presentations, presenting ideas in a structured and professional manner • Building positive relationships with customers, sales teams, and internal technical stakeholders is key to developing effective and cohesive solutions • Keeping up to date with manufacturer and supplier updates and holding necessary targeted agreed accreditations Salary £47-£52k Hybrid working - Based on a Wednesday in Reigate with occasional additional visit to office/client site The talents we are excited to see You will have the following experience/skills: • Min 3 years experience in the IT industry as a delivery engineer • Microsoft certified in M365 and Azure ecosystem • Experience with Acronis, Microsoft Defender, Mimecast and N-able • Knowledge of Cloud computing solutions (Azure, VMWare, Hyper-V) • Low-Level Data Networking design experience (LAN/WAN) • Experience with data networking security (ACL, firewall rules) • Some experience in a Presales / Consultant role, designing solutions and scoping support for M365 environments • Experience of escalating to manufacturers when required, working closely with them until successful resolution • Able to demonstrate focused customer care skills, both on site and remotely • Strong written skills are essential for producing clear, concise, and high-quality documentation, including proposals and solution summaries • Active listening skills are critical to accurately understand requirements and respond effectively to queries • Ability to work well in teams and an organised self-starter • Aligned with the Opus core values Your exclusive benefits • A comprehensive Private Healthcare and Cash Plan • Pension and life insurance • Entry to the £3,000 quarterly Dreamball draw • Personalised training and development pathways • Regular fully funded companywide events • Monthly outstanding performer accolades • Enriching paid volunteering days • A rewarding Refer a friend scheme (£1,000) • The flexibility to adjust your holiday allowance (25 days pa) • Complimentary daily breakfasts in the office Where your values align with ours Work together to win together Be brave and think differently Own it and never give up Strive to be the best Stay curious and keep learning Meet Opus Established in 1992, we are different to the rest, priding ourselves on being a customer-driven and service-led technology provider. Our focus is delivering tailored technology with purpose and building long-term partnerships with our clients. By joining Opus, you embark on an exhilarating journey filled with impactful projects and continuous professional development, empowering you to expand your expertise and leave a significant mark on businesses nationally. We have a Culture Club led by award-winning colleagues from across the business, giving our people a voice and helping shape a positive, inclusive workplace culture. From gathering feedback to social initiatives like our book and film club, it s all about bringing people together and creating a more engaging place to work. If you're ready to be part of a dynamic team and help us reach new heights, we'd love to hear from you.
Jul 02, 2026
Full time
Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK s largest independent Managed Service Providers, recently ranked as World class by the Best Companies to work for awards. Be a key player in our Solution Design team The Solutions Support Consultant will support the Sales function by designing and positioning technical solutions that meet customer requirements, with a primary focus on Managed Service Provider (MSP) offerings. The role is largely desk-based and involves working closely with Account Managers, senior Solution Consultants, and technical teams to develop high-quality, commercially viable solutions leveraging Microsoft 365, Azure, and complementary platforms. Additionally, you will be responsible for: • Learning the full Opus IT product portfolio • Supporting Account Managers with proposals, solution overviews, high-level designs, and related documentation that effectively communicates customer requirements and recommended solutions • Preparing the technical detail for customer meetings, presentations, and bids, ensuring all aspects and methods are clearly articulated • Supporting customer engagements, including meetings, workshops, and solution presentations, presenting ideas in a structured and professional manner • Building positive relationships with customers, sales teams, and internal technical stakeholders is key to developing effective and cohesive solutions • Keeping up to date with manufacturer and supplier updates and holding necessary targeted agreed accreditations Salary £47-£52k Hybrid working - Based on a Wednesday in Reigate with occasional additional visit to office/client site The talents we are excited to see You will have the following experience/skills: • Min 3 years experience in the IT industry as a delivery engineer • Microsoft certified in M365 and Azure ecosystem • Experience with Acronis, Microsoft Defender, Mimecast and N-able • Knowledge of Cloud computing solutions (Azure, VMWare, Hyper-V) • Low-Level Data Networking design experience (LAN/WAN) • Experience with data networking security (ACL, firewall rules) • Some experience in a Presales / Consultant role, designing solutions and scoping support for M365 environments • Experience of escalating to manufacturers when required, working closely with them until successful resolution • Able to demonstrate focused customer care skills, both on site and remotely • Strong written skills are essential for producing clear, concise, and high-quality documentation, including proposals and solution summaries • Active listening skills are critical to accurately understand requirements and respond effectively to queries • Ability to work well in teams and an organised self-starter • Aligned with the Opus core values Your exclusive benefits • A comprehensive Private Healthcare and Cash Plan • Pension and life insurance • Entry to the £3,000 quarterly Dreamball draw • Personalised training and development pathways • Regular fully funded companywide events • Monthly outstanding performer accolades • Enriching paid volunteering days • A rewarding Refer a friend scheme (£1,000) • The flexibility to adjust your holiday allowance (25 days pa) • Complimentary daily breakfasts in the office Where your values align with ours Work together to win together Be brave and think differently Own it and never give up Strive to be the best Stay curious and keep learning Meet Opus Established in 1992, we are different to the rest, priding ourselves on being a customer-driven and service-led technology provider. Our focus is delivering tailored technology with purpose and building long-term partnerships with our clients. By joining Opus, you embark on an exhilarating journey filled with impactful projects and continuous professional development, empowering you to expand your expertise and leave a significant mark on businesses nationally. We have a Culture Club led by award-winning colleagues from across the business, giving our people a voice and helping shape a positive, inclusive workplace culture. From gathering feedback to social initiatives like our book and film club, it s all about bringing people together and creating a more engaging place to work. If you're ready to be part of a dynamic team and help us reach new heights, we'd love to hear from you.
IT Desktop Engineer - 2nd Line - SC Cleared My aerospace & defence client is looking for a 2nd Line IT Desktop Support Engineer to join their IT support team on a contract basis You MUST have valid current SC Security Clearance to be considered for this role. You will be providing 1st/2nd line support to the End Client, providing desktop hardware and software support , windows 10 and 11, IMAC's, VDI, and some telephony support. Essential Experience MUST have valid SC security clearance Provide 1 st and 2nd Line support for Incidents and Catalog requests Desktop / Laptop / VDI - build, configuration, and deployment to end users PABX administration and support Supporting Win11 issues, Hardware, Testing capability Assist with software installation / deployment Software and hardware troubleshooting Smartphone support (InTune) Local network cable patching Self-motivated team player with good technical and interpersonal skills. You will be able to multi-task and enjoy working under pressure with tight deliverables. MS Excel experience M365, Autopilot, Intune, ServiceNow (Desirable Skills) This role requires you to be on site so if you have the required experience, have current SC clearance and looking for a new role get in touch ASAP to find out more. I have interview slots ready to be filled! Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Oct 09, 2025
Contractor
IT Desktop Engineer - 2nd Line - SC Cleared My aerospace & defence client is looking for a 2nd Line IT Desktop Support Engineer to join their IT support team on a contract basis You MUST have valid current SC Security Clearance to be considered for this role. You will be providing 1st/2nd line support to the End Client, providing desktop hardware and software support , windows 10 and 11, IMAC's, VDI, and some telephony support. Essential Experience MUST have valid SC security clearance Provide 1 st and 2nd Line support for Incidents and Catalog requests Desktop / Laptop / VDI - build, configuration, and deployment to end users PABX administration and support Supporting Win11 issues, Hardware, Testing capability Assist with software installation / deployment Software and hardware troubleshooting Smartphone support (InTune) Local network cable patching Self-motivated team player with good technical and interpersonal skills. You will be able to multi-task and enjoy working under pressure with tight deliverables. MS Excel experience M365, Autopilot, Intune, ServiceNow (Desirable Skills) This role requires you to be on site so if you have the required experience, have current SC clearance and looking for a new role get in touch ASAP to find out more. I have interview slots ready to be filled! Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Location: London (City) - (4 days office/1 remote) Salary: £75,000 - £85,000 + annual discretionary bonus Hours: 11am-7pm (fixed shift) About the firm Our client is a leading global law firm with world-class offices in the heart of the City. The firm has recently moved into a brand-new building offering outstanding facilities, including free breakfast, lunch and dinner, a fully equipped on-site gym, and a modern, collaborative working environment. The opportunity This is a new role within the EMEA Identity & Access Management team, supporting a global user base and working closely with teams in the US and APAC. The position offers a mix of hands-on BAU operations and project delivery focused on improving automation, access controls and privileged account management across the firm's enterprise environment. You'll work alongside experienced IAM engineers to maintain and enhance the firm's Microsoft identity platforms, supporting the joiner-mover-leaver lifecycle and driving continuous improvement in identity security and governance. Key responsibilities Manage and maintain Active Directory, Azure/Entra ID and M365 identity services Support and enhance the firm's PAM platform (Delinea) - experience with CyberArk or BeyondTrust also welcome Administer PIM, Conditional Access and MFA policies across the Entra environment Develop and maintain PowerShell scripts for automation and reporting Collaborate with global IAM and Infrastructure teams on projects and incident resolution Ensure access governance, compliance and audit requirements are met across systems Contribute to roadmap development and platform improvements within the EMEA region What we're looking for Strong hands-on experience with Active Directory and Azure/Entra ID administration Knowledge of PAM solutions such as Delinea, CyberArk or BeyondTrust Good understanding of M365, Intune and identity security principles Confident using PowerShell for automation and troubleshooting Familiarity with PIM, MFA and Conditional Access Experience working in large, global or professional services environments Collaborative mindset and a genuine interest in identity security What's on offer Salary up to £85,000 depending on experience Annual discretionary bonus On-site working (4 days office/1 remote) Free breakfast, lunch and dinner each day Free on-site gym Excellent benefits package Genuine career progression - clear path to Senior Engineer or IAM Architect as the team expands If you're an experienced IAM or Infrastructure Engineer looking to step into a global role with a strong Microsoft and PAM focus, we'd love to hear from you. Please apply with your CV
Oct 08, 2025
Full time
Location: London (City) - (4 days office/1 remote) Salary: £75,000 - £85,000 + annual discretionary bonus Hours: 11am-7pm (fixed shift) About the firm Our client is a leading global law firm with world-class offices in the heart of the City. The firm has recently moved into a brand-new building offering outstanding facilities, including free breakfast, lunch and dinner, a fully equipped on-site gym, and a modern, collaborative working environment. The opportunity This is a new role within the EMEA Identity & Access Management team, supporting a global user base and working closely with teams in the US and APAC. The position offers a mix of hands-on BAU operations and project delivery focused on improving automation, access controls and privileged account management across the firm's enterprise environment. You'll work alongside experienced IAM engineers to maintain and enhance the firm's Microsoft identity platforms, supporting the joiner-mover-leaver lifecycle and driving continuous improvement in identity security and governance. Key responsibilities Manage and maintain Active Directory, Azure/Entra ID and M365 identity services Support and enhance the firm's PAM platform (Delinea) - experience with CyberArk or BeyondTrust also welcome Administer PIM, Conditional Access and MFA policies across the Entra environment Develop and maintain PowerShell scripts for automation and reporting Collaborate with global IAM and Infrastructure teams on projects and incident resolution Ensure access governance, compliance and audit requirements are met across systems Contribute to roadmap development and platform improvements within the EMEA region What we're looking for Strong hands-on experience with Active Directory and Azure/Entra ID administration Knowledge of PAM solutions such as Delinea, CyberArk or BeyondTrust Good understanding of M365, Intune and identity security principles Confident using PowerShell for automation and troubleshooting Familiarity with PIM, MFA and Conditional Access Experience working in large, global or professional services environments Collaborative mindset and a genuine interest in identity security What's on offer Salary up to £85,000 depending on experience Annual discretionary bonus On-site working (4 days office/1 remote) Free breakfast, lunch and dinner each day Free on-site gym Excellent benefits package Genuine career progression - clear path to Senior Engineer or IAM Architect as the team expands If you're an experienced IAM or Infrastructure Engineer looking to step into a global role with a strong Microsoft and PAM focus, we'd love to hear from you. Please apply with your CV
We're working with a large client who is looking for a Systems Engineer to join their IT team and play a key role in their shift to a cloud-first infrastructure. You'll help modernise their endpoint management, support collaboration tools & strengthen critical identity and access frameworks. This is a hands-on technical role, ideal for someone confident working with Microsoft 365, Intune (ideally an SME in this area), and cloud identity systems. The role is paying up to £50k + 8% bonus (flex upwards on base salary for the right candidate) and will be ideally based close enough to Durham, to commute a couple of days a month into the office (flexible). Must Haves: - Experience in a Systems Engineer or Endpoint Management role. - Hands-on experience with Microsoft Intune and endpoint management across diverse OS/device types. - Proficiency in Microsoft Entra ID (Azure AD), identity, and access management. - Experience with M365 administration and configuration. - Strong problem-solving and interpersonal skills with a customer-first mindset. Nice to Haves: - Experience with large-scale SaaS platforms and integrations. - Familiarity with email/web security platforms (eg Proofpoint, Forcepoint, Zscaler). - Understanding of Atlassian tools such as Jira and Confluence. - ITIL/ITSM certifications or relevant qualifications. All relevant applications will be reviewed immediately.
Oct 08, 2025
Full time
We're working with a large client who is looking for a Systems Engineer to join their IT team and play a key role in their shift to a cloud-first infrastructure. You'll help modernise their endpoint management, support collaboration tools & strengthen critical identity and access frameworks. This is a hands-on technical role, ideal for someone confident working with Microsoft 365, Intune (ideally an SME in this area), and cloud identity systems. The role is paying up to £50k + 8% bonus (flex upwards on base salary for the right candidate) and will be ideally based close enough to Durham, to commute a couple of days a month into the office (flexible). Must Haves: - Experience in a Systems Engineer or Endpoint Management role. - Hands-on experience with Microsoft Intune and endpoint management across diverse OS/device types. - Proficiency in Microsoft Entra ID (Azure AD), identity, and access management. - Experience with M365 administration and configuration. - Strong problem-solving and interpersonal skills with a customer-first mindset. Nice to Haves: - Experience with large-scale SaaS platforms and integrations. - Familiarity with email/web security platforms (eg Proofpoint, Forcepoint, Zscaler). - Understanding of Atlassian tools such as Jira and Confluence. - ITIL/ITSM certifications or relevant qualifications. All relevant applications will be reviewed immediately.
Are you experience in AI development and automation using Microsoft Copilot? If so I have an exciting opportunity. I am currently working with a client who is looking to bring onboard a MS Copilot AI Engineer on a contract basis until the end of March 2026, they are looking for someone who can start ASAP the pay for the role is up to around £700 p/d inside of IR35. The role is hybrid with 1 day on site at their London office. Must be SC Cleared I have added the required info below, if this is of interest please let me know. Must be SC Cleared Proven hands-on experience in Agentic AI development and automation using Microsoft Copilot Studio. (LEAD) Understanding of data science concepts, AI/ML models, automation workflows, and agentic orchestration to enhance business processes. (LEAD) Familiarity with Microsoft Power Platform concepts, including Power Automate, Power Apps, and Dataverse. (LEAD) Experience applying Generative AI and prompting techniques. Strong understanding of AI governance, observability, and compliance frameworks. Proven ability to deliver secure, scalable, and responsible AI solutions. Excellent communication and presentation skills Extensive experience working collaboratively with diverse colleagues and stakeholders. Knowledge of the Microsoft ecosystem, particularly M365, Power Platform, and Azure. Experience integrating Copilot Studio with Azure AI Foundry solutions. Cyber Security Awareness
Oct 07, 2025
Contractor
Are you experience in AI development and automation using Microsoft Copilot? If so I have an exciting opportunity. I am currently working with a client who is looking to bring onboard a MS Copilot AI Engineer on a contract basis until the end of March 2026, they are looking for someone who can start ASAP the pay for the role is up to around £700 p/d inside of IR35. The role is hybrid with 1 day on site at their London office. Must be SC Cleared I have added the required info below, if this is of interest please let me know. Must be SC Cleared Proven hands-on experience in Agentic AI development and automation using Microsoft Copilot Studio. (LEAD) Understanding of data science concepts, AI/ML models, automation workflows, and agentic orchestration to enhance business processes. (LEAD) Familiarity with Microsoft Power Platform concepts, including Power Automate, Power Apps, and Dataverse. (LEAD) Experience applying Generative AI and prompting techniques. Strong understanding of AI governance, observability, and compliance frameworks. Proven ability to deliver secure, scalable, and responsible AI solutions. Excellent communication and presentation skills Extensive experience working collaboratively with diverse colleagues and stakeholders. Knowledge of the Microsoft ecosystem, particularly M365, Power Platform, and Azure. Experience integrating Copilot Studio with Azure AI Foundry solutions. Cyber Security Awareness
Job Title: IT Delivery Engineering Manager Location: Bridgend, South Wales Salary: 40,000 - 50,000 per annum Job Type: Full time, Permanent Working Hours: Monday to Friday - 9am to 5.30pm (flexible hours between 8am - 6pm) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the Role: As an IT Delivery Manager within Flotek, you will lead a team of IT delivery team leaders and delivery engineers. You will be responsible for ensuring the team are delivering the high-quality implementation of Office 365 environments and cloud migrations, optimisation of security services, infrastructure, cloud, and end-user technologies. This role demands strong technical expertise, client-facing professionalism, the ability to lead and motivate a team and the ability to manage priorities. Responsibilities Lead and inspire a team of IT professionals, fostering a collaborative and supportive working environment where team morale and culture are paramount. Develop and implement training programs and initiatives to support the ongoing professional development of team members, ensuring they have the skills and knowledge needed to excel in their roles. Champion a partner-centric approach to service delivery, ensuring that customer satisfaction is prioritised in all interactions and that the team is empowered to go above and beyond to exceed customer expectations. Collaborate closely with partners to understand their business needs and goals, providing strategic guidance and recommending technology solutions that align with their objectives. Stay abreast of industry trends and emerging technologies, making recommendations for service enhancements and innovations that will benefit both our partners and our team. Work closely with our IT Project managers to ensure projects are delivered on time and on budget. Work alongside the IT delivery engineers to deliver IT projects. (Typical projects include Email migrations, Firewall installations, Email Threat Protection implementation), Create documentation and knowledge base articles to assist users in resolving common issue. Provide excellent customer service by communicating effectively and professionally with end-users. Stay updated on industry trends, new technologies, and best practices through ongoing training and professional development. Setting KPI and metrics to monitor team performance and be able to present these to the Group IT Director. What we're looking for: A positive attitude with a can do approach to everything! A team player with Strong leadership skills Have an ICT background within an MSP with experience of leading a team Strong knowledge of using and supporting Microsoft Windows client operating systems in conjunction with M365 cloud products Experience of Email migrations (Cloud to Cloud, On Prem to cloud) Solid experience in customer service (excellent verbal and written communication skills required) Technical expertise in IT infrastructure and systems administration, with proficiency in networking, security, and cloud technologies Advanced experience with Microsoft 365, Premise based servers, virtualisation technologies, SharePoint, Azure. Backup Solutions and security firewalls Be commercially aware, including cost analysis and budget preparation Comfortable with using CRM's and documentation solutions Naturally supportive leader Ability to prioritise personal and team workload Holds a Full UK valid driving license Benefits: Salary dependent on experience within range of 40,000 - 50,000 Senior EMI Share Equity Scheme - own a slice of the "Purple Pie." Day off for your birthday Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays Give back day to support your chosen charity Savings on gym memberships, shopping and other discounts available through Perkbox Variety of social events & team building opportunities are available Opportunities for professional development and career progression Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of: IT Service Manager, IT Manager, IT Team Leader, IT Engineer Manager, IT Systems Engineer, IT Director, Technical Project Lead, IT Technical Manager, IT Project Manager, Technical Director, Technical Services Lead, MSP, IT Team Manager may also be considered for this role.
Oct 07, 2025
Full time
Job Title: IT Delivery Engineering Manager Location: Bridgend, South Wales Salary: 40,000 - 50,000 per annum Job Type: Full time, Permanent Working Hours: Monday to Friday - 9am to 5.30pm (flexible hours between 8am - 6pm) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the Role: As an IT Delivery Manager within Flotek, you will lead a team of IT delivery team leaders and delivery engineers. You will be responsible for ensuring the team are delivering the high-quality implementation of Office 365 environments and cloud migrations, optimisation of security services, infrastructure, cloud, and end-user technologies. This role demands strong technical expertise, client-facing professionalism, the ability to lead and motivate a team and the ability to manage priorities. Responsibilities Lead and inspire a team of IT professionals, fostering a collaborative and supportive working environment where team morale and culture are paramount. Develop and implement training programs and initiatives to support the ongoing professional development of team members, ensuring they have the skills and knowledge needed to excel in their roles. Champion a partner-centric approach to service delivery, ensuring that customer satisfaction is prioritised in all interactions and that the team is empowered to go above and beyond to exceed customer expectations. Collaborate closely with partners to understand their business needs and goals, providing strategic guidance and recommending technology solutions that align with their objectives. Stay abreast of industry trends and emerging technologies, making recommendations for service enhancements and innovations that will benefit both our partners and our team. Work closely with our IT Project managers to ensure projects are delivered on time and on budget. Work alongside the IT delivery engineers to deliver IT projects. (Typical projects include Email migrations, Firewall installations, Email Threat Protection implementation), Create documentation and knowledge base articles to assist users in resolving common issue. Provide excellent customer service by communicating effectively and professionally with end-users. Stay updated on industry trends, new technologies, and best practices through ongoing training and professional development. Setting KPI and metrics to monitor team performance and be able to present these to the Group IT Director. What we're looking for: A positive attitude with a can do approach to everything! A team player with Strong leadership skills Have an ICT background within an MSP with experience of leading a team Strong knowledge of using and supporting Microsoft Windows client operating systems in conjunction with M365 cloud products Experience of Email migrations (Cloud to Cloud, On Prem to cloud) Solid experience in customer service (excellent verbal and written communication skills required) Technical expertise in IT infrastructure and systems administration, with proficiency in networking, security, and cloud technologies Advanced experience with Microsoft 365, Premise based servers, virtualisation technologies, SharePoint, Azure. Backup Solutions and security firewalls Be commercially aware, including cost analysis and budget preparation Comfortable with using CRM's and documentation solutions Naturally supportive leader Ability to prioritise personal and team workload Holds a Full UK valid driving license Benefits: Salary dependent on experience within range of 40,000 - 50,000 Senior EMI Share Equity Scheme - own a slice of the "Purple Pie." Day off for your birthday Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays Give back day to support your chosen charity Savings on gym memberships, shopping and other discounts available through Perkbox Variety of social events & team building opportunities are available Opportunities for professional development and career progression Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of: IT Service Manager, IT Manager, IT Team Leader, IT Engineer Manager, IT Systems Engineer, IT Director, Technical Project Lead, IT Technical Manager, IT Project Manager, Technical Director, Technical Services Lead, MSP, IT Team Manager may also be considered for this role.
