Payroll Officer Hackney - E8 Hybrid - 2 Days in The Office 26.92 Per Hour (Umbrella) 19.98 Per Hour (PAYE) ASAP Start Are you an experienced and customer-focused payroll professional looking for a new challenge? Join the London Borough of Hackney , one of the UK's most diverse and highest-performing local authorities, We are Open, Inclusive, Ambitious, Pioneering, Proactive, and Proud . Key Information Post Title: Payroll Officer Directorate: Chief Executive Location: Hackney Service Centre (with hybrid/agile working) Responsible To: Payroll Team Leader The Role: What you will do As a Payroll Officer, you will be crucial in assisting in the delivery of the Payroll service. You will work with a reasonable degree of autonomy and may be responsible for a number of areas of transactional work. The payroll service supports Hackney, Traded Services, including Schools and Teachers. Core Responsibilities include: Processing and Data Management: Accurately inputting payroll data (Starters, Leavers, Secondments, etc.) into the Midland HR System (ITRENT) Payment Calculation: Calculating and recording statutory and occupational Maternity, Paternity, and Adoption payments. Expense & Claims: Processing Overtime Claims and Travel/Mileage expense claims, including Teachers' data in line with HLT provisions. Compliance: Ensuring all employees are paid accurately and on time, checking monthly payrolls and variance reports. You will maintain up-to-date knowledge of payroll legislation and lawful deductions. Customer Support: Providing effective responses to a wide range of enquiries from employees, managers, and external organisations. You will advise employees and managers on all payroll issues, aiming to resolve matters at the source. Third-Party Payments: Processing and quality assuring payments to third parties like Income Tax/NI and Pension Contributions. About You: What you will bring We are looking for a highly organised individual with excellent attention to detail. Essential Requirements (Demonstrable Experience & Knowledge): Payroll Expertise: Proven up-to-date knowledge of payroll processes, principles, and statutory payments/deductions (SSP, SMP, TAX, and NI) within the public sector System Experience: Demonstrable experience processing a range of transactions using IRETNT (Highly Desired) /HR/Payroll/Pensions systems. Query Resolution: Experience resolving customer queries/problems related to payroll matters, providing advice, and taking initiative to progress solutions. Legislation/Policies: Knowledge and understanding of employment legislation, PAYE, and the ability to interpret and apply these to provide information. Understanding of Local Government and Teachers' Terms & Conditions is also valuable. Skills: High-level customer service skills, the ability to work quickly, accurately, and to tight deadlines , and strong problem-solving skills. Ready to apply? If you are a proactive team player who thrives in a quality-controlled, customer-focused environment and possess the required experience, we want to hear from you! Ony applicants with the relevant experience will be considered Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
Jul 12, 2026
Seasonal
Payroll Officer Hackney - E8 Hybrid - 2 Days in The Office 26.92 Per Hour (Umbrella) 19.98 Per Hour (PAYE) ASAP Start Are you an experienced and customer-focused payroll professional looking for a new challenge? Join the London Borough of Hackney , one of the UK's most diverse and highest-performing local authorities, We are Open, Inclusive, Ambitious, Pioneering, Proactive, and Proud . Key Information Post Title: Payroll Officer Directorate: Chief Executive Location: Hackney Service Centre (with hybrid/agile working) Responsible To: Payroll Team Leader The Role: What you will do As a Payroll Officer, you will be crucial in assisting in the delivery of the Payroll service. You will work with a reasonable degree of autonomy and may be responsible for a number of areas of transactional work. The payroll service supports Hackney, Traded Services, including Schools and Teachers. Core Responsibilities include: Processing and Data Management: Accurately inputting payroll data (Starters, Leavers, Secondments, etc.) into the Midland HR System (ITRENT) Payment Calculation: Calculating and recording statutory and occupational Maternity, Paternity, and Adoption payments. Expense & Claims: Processing Overtime Claims and Travel/Mileage expense claims, including Teachers' data in line with HLT provisions. Compliance: Ensuring all employees are paid accurately and on time, checking monthly payrolls and variance reports. You will maintain up-to-date knowledge of payroll legislation and lawful deductions. Customer Support: Providing effective responses to a wide range of enquiries from employees, managers, and external organisations. You will advise employees and managers on all payroll issues, aiming to resolve matters at the source. Third-Party Payments: Processing and quality assuring payments to third parties like Income Tax/NI and Pension Contributions. About You: What you will bring We are looking for a highly organised individual with excellent attention to detail. Essential Requirements (Demonstrable Experience & Knowledge): Payroll Expertise: Proven up-to-date knowledge of payroll processes, principles, and statutory payments/deductions (SSP, SMP, TAX, and NI) within the public sector System Experience: Demonstrable experience processing a range of transactions using IRETNT (Highly Desired) /HR/Payroll/Pensions systems. Query Resolution: Experience resolving customer queries/problems related to payroll matters, providing advice, and taking initiative to progress solutions. Legislation/Policies: Knowledge and understanding of employment legislation, PAYE, and the ability to interpret and apply these to provide information. Understanding of Local Government and Teachers' Terms & Conditions is also valuable. Skills: High-level customer service skills, the ability to work quickly, accurately, and to tight deadlines , and strong problem-solving skills. Ready to apply? If you are a proactive team player who thrives in a quality-controlled, customer-focused environment and possess the required experience, we want to hear from you! Ony applicants with the relevant experience will be considered Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
A reputable Housing Provider within Local Government is seeking an experienced Dispute Resolution Officer to join its Housing Hub. This is an excellent opportunity for someone with experience in housing complaints, customer resolution or dispute management who is passionate about delivering outstanding customer service while driving continuous service improvement. Location: West London Rate of Pay: 23.00 - 23.94 per hour (PAYE) Contract: Temporary / Ongoing Working Pattern: Hybrid (x2 Days Office) Working closely with residents, operational teams and senior stakeholders, you'll investigate complex complaints , manage Ombudsman enquiries and ensure fair, timely and transparent outcomes in line with the Housing Ombudsman's Complaint Handling Code. Reporting to the Manager, you'll manage a varied caseload of complaints and enquiries from initial receipt through to resolution, ensuring excellent customer service and compliance with regulatory standards. Key Responsibilities Manage housing complaints , enquiries and disputes from receipt through to resolution. Investigate complex and multi-service complaints , ensuring fair, robust and timely outcomes. Draft high-quality Stage 1 , Stage 2 and Member enquiry responses . Respond to Housing Ombudsman enquiries and support Ombudsman investigations. Ensure all complaints are managed in accordance with the Housing Ombudsman's Complaint Handling Code . Liaise with Housing Officers, Repairs Teams, Contractors and internal departments to gather information and resolve cases . Monitor follow-up actions and ensure works are completed within agreed timescales. Meet with residents, including carrying out home visits where required, to support dispute resolution. Keep residents informed throughout the complaints process and manage expectations. Challenge service areas where standards have not been met and drive accountability. Analyse complaint trends and identify opportunities for service improvement. Contribute to performance reporting and lessons learned across the service. Maintain accurate records , audit trails and case management information. Manage a busy and varied caseload while consistently achieving KPIs and service standards. Support policy development, service reviews and continuous improvement initiatives. About You We're looking for someone who can confidently manage complex complaints while building positive relationships with residents and stakeholders. You will have Previous experience working within Housing Complaints, Dispute Resolution, Resident Services or Customer Resolution. Experience working within a Local Authority, Housing Association or Social Housing environment. Strong understanding of the Housing Ombudsman's Complaint Handling Code. Experience investigating complex complaints involving multiple service areas. Excellent written communication skills with experience drafting detailed complaint responses. Strong verbal communication and stakeholder management skills. Excellent negotiation and conflict resolution abilities. Experience managing a high-volume caseload and competing priorities. Experience using housing management or case management systems. Proficient IT skills, including Microsoft Office. Desirable Experience Experience responding to Housing Ombudsman investigations. Knowledge of social housing legislation and regulation. Experience working with repairs and maintenance services. Experience producing management information and performance reports. CIH qualification or working towards one. Ideal Backgrounds Candidates may currently be working as Dispute Resolution Officer, Housing Complaints Officer, Complaints Officer, Customer Resolution Officer, Resident Resolution Officer, Resident Services Officer, Ombudsman Liaison Officer, Customer Relations Officer, Housing Officer (with complaints experience), Complaints & Enquiries Officer Apply Today If you have experience resolving complex housing complaints and want to play a key role in improving services for residents, we'd love to hear from you.
Jul 11, 2026
Seasonal
A reputable Housing Provider within Local Government is seeking an experienced Dispute Resolution Officer to join its Housing Hub. This is an excellent opportunity for someone with experience in housing complaints, customer resolution or dispute management who is passionate about delivering outstanding customer service while driving continuous service improvement. Location: West London Rate of Pay: 23.00 - 23.94 per hour (PAYE) Contract: Temporary / Ongoing Working Pattern: Hybrid (x2 Days Office) Working closely with residents, operational teams and senior stakeholders, you'll investigate complex complaints , manage Ombudsman enquiries and ensure fair, timely and transparent outcomes in line with the Housing Ombudsman's Complaint Handling Code. Reporting to the Manager, you'll manage a varied caseload of complaints and enquiries from initial receipt through to resolution, ensuring excellent customer service and compliance with regulatory standards. Key Responsibilities Manage housing complaints , enquiries and disputes from receipt through to resolution. Investigate complex and multi-service complaints , ensuring fair, robust and timely outcomes. Draft high-quality Stage 1 , Stage 2 and Member enquiry responses . Respond to Housing Ombudsman enquiries and support Ombudsman investigations. Ensure all complaints are managed in accordance with the Housing Ombudsman's Complaint Handling Code . Liaise with Housing Officers, Repairs Teams, Contractors and internal departments to gather information and resolve cases . Monitor follow-up actions and ensure works are completed within agreed timescales. Meet with residents, including carrying out home visits where required, to support dispute resolution. Keep residents informed throughout the complaints process and manage expectations. Challenge service areas where standards have not been met and drive accountability. Analyse complaint trends and identify opportunities for service improvement. Contribute to performance reporting and lessons learned across the service. Maintain accurate records , audit trails and case management information. Manage a busy and varied caseload while consistently achieving KPIs and service standards. Support policy development, service reviews and continuous improvement initiatives. About You We're looking for someone who can confidently manage complex complaints while building positive relationships with residents and stakeholders. You will have Previous experience working within Housing Complaints, Dispute Resolution, Resident Services or Customer Resolution. Experience working within a Local Authority, Housing Association or Social Housing environment. Strong understanding of the Housing Ombudsman's Complaint Handling Code. Experience investigating complex complaints involving multiple service areas. Excellent written communication skills with experience drafting detailed complaint responses. Strong verbal communication and stakeholder management skills. Excellent negotiation and conflict resolution abilities. Experience managing a high-volume caseload and competing priorities. Experience using housing management or case management systems. Proficient IT skills, including Microsoft Office. Desirable Experience Experience responding to Housing Ombudsman investigations. Knowledge of social housing legislation and regulation. Experience working with repairs and maintenance services. Experience producing management information and performance reports. CIH qualification or working towards one. Ideal Backgrounds Candidates may currently be working as Dispute Resolution Officer, Housing Complaints Officer, Complaints Officer, Customer Resolution Officer, Resident Resolution Officer, Resident Services Officer, Ombudsman Liaison Officer, Customer Relations Officer, Housing Officer (with complaints experience), Complaints & Enquiries Officer Apply Today If you have experience resolving complex housing complaints and want to play a key role in improving services for residents, we'd love to hear from you.
The role of the Security Senior Team Leader involves overseeing the day-to-day security operations and that they are completed in a safe and competent manner, in compliance with all safety and security regulation, policies and procedures. The role acts as a conduit between the team leads, members and senior management and the client. Your Time at Work Monday - Friday 08:00 - 16:00 40 Hours per week £20.89 per hour Our Perfect Worker Core Responsibilities 1. Act as G4S management team point of contact for the client. 2. To act as the liaison and escalation point of contact between team leaders, individual team members and the Guardforce management. 3. Provide operational guidance and support , including front of house duties as and when required. 4. Schedule employees ,ensuring staffing levels meets compliance 5. Participate in the effective training of all new security officers to achieve the standard of suitably qualified and experienced personnel. 6. Maintaining the level of proficiency within the guardforce. 7. Conduct staff welfare assessments. 8. Maintain operational standards and effectiveness. 9. Ensure compliance with the rules and regulations of the site and local operation procedures. 10. Support identified training needs analysis. 11. Conduct incident/accident investigations and raise appropriate reports, including fault reports of assets to client. 12. Absence Management 13. Record Keeping Key Responsibilities Performance Leadership: Set and monitor teams performance metrics (KPIs) Operational Management: Organize daily work tasks , delegate effectively and ensure adherence and compliance to company/client policies and safety procedures. Mentorship and Coaching: Mentor team members and team leaders , identify training needs and support development of staff. Problem - Solving & Escalation: Resolve operational issues and conflicts, acting as an escalation point. Communication: Act as a key liaison between senior management and team leaders/members and liaison with client in managers absence. Required Qualification & Skills Experience: Generally, requires 3-5 years of experience in a leadership or supervisory role. Leadership Skills: Proven ability to motivate teams , foster workplace collaboration and lead by example. providing leadership and conflict resolution and guidance and support. Communication: - Strong Customer service focus - Excellent interpersonal skills to communicate, interact and build strong positive relationships effectively with others in both personal and professional setting. Analytical Skills: - Ability to analyse performance data and improve operational standards and processes. Technical Proficiency: - Computer literacy and numeracy. - Experience in Risk Analysis and creating Risk Assessments. - Strong proficiency in Microsoft Excel and Microsoft Word. The ability to conduct and organise Job briefs. - Employee Scheduling - Strong Incident Management Reporting, Report writing and Investigation skills. Key Information and Benefits - 5.6 weeks paid holiday (8 of these will be in lieu of bank holidays - subject to shift pattern and accrual) - Workplace pension scheme - Life assurance benefit - Financial support for SIA Licence & renewal - Contributory Healthcare Scheme - Eyecare vouchers - Employee Discount Schemes - Progression, training & development opportunities - Referral Scheme - Free uniform provided Job ref: 1G4S (G144) G4S are a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. They prioritise accessibility, support, and opportunity for all employees. Join their diverse and empowering team today! About Staffline Staffline are working in Partnership with G4S, providing a recruitment solution for security roles. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.
Jul 11, 2026
Full time
The role of the Security Senior Team Leader involves overseeing the day-to-day security operations and that they are completed in a safe and competent manner, in compliance with all safety and security regulation, policies and procedures. The role acts as a conduit between the team leads, members and senior management and the client. Your Time at Work Monday - Friday 08:00 - 16:00 40 Hours per week £20.89 per hour Our Perfect Worker Core Responsibilities 1. Act as G4S management team point of contact for the client. 2. To act as the liaison and escalation point of contact between team leaders, individual team members and the Guardforce management. 3. Provide operational guidance and support , including front of house duties as and when required. 4. Schedule employees ,ensuring staffing levels meets compliance 5. Participate in the effective training of all new security officers to achieve the standard of suitably qualified and experienced personnel. 6. Maintaining the level of proficiency within the guardforce. 7. Conduct staff welfare assessments. 8. Maintain operational standards and effectiveness. 9. Ensure compliance with the rules and regulations of the site and local operation procedures. 10. Support identified training needs analysis. 11. Conduct incident/accident investigations and raise appropriate reports, including fault reports of assets to client. 12. Absence Management 13. Record Keeping Key Responsibilities Performance Leadership: Set and monitor teams performance metrics (KPIs) Operational Management: Organize daily work tasks , delegate effectively and ensure adherence and compliance to company/client policies and safety procedures. Mentorship and Coaching: Mentor team members and team leaders , identify training needs and support development of staff. Problem - Solving & Escalation: Resolve operational issues and conflicts, acting as an escalation point. Communication: Act as a key liaison between senior management and team leaders/members and liaison with client in managers absence. Required Qualification & Skills Experience: Generally, requires 3-5 years of experience in a leadership or supervisory role. Leadership Skills: Proven ability to motivate teams , foster workplace collaboration and lead by example. providing leadership and conflict resolution and guidance and support. Communication: - Strong Customer service focus - Excellent interpersonal skills to communicate, interact and build strong positive relationships effectively with others in both personal and professional setting. Analytical Skills: - Ability to analyse performance data and improve operational standards and processes. Technical Proficiency: - Computer literacy and numeracy. - Experience in Risk Analysis and creating Risk Assessments. - Strong proficiency in Microsoft Excel and Microsoft Word. The ability to conduct and organise Job briefs. - Employee Scheduling - Strong Incident Management Reporting, Report writing and Investigation skills. Key Information and Benefits - 5.6 weeks paid holiday (8 of these will be in lieu of bank holidays - subject to shift pattern and accrual) - Workplace pension scheme - Life assurance benefit - Financial support for SIA Licence & renewal - Contributory Healthcare Scheme - Eyecare vouchers - Employee Discount Schemes - Progression, training & development opportunities - Referral Scheme - Free uniform provided Job ref: 1G4S (G144) G4S are a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. They prioritise accessibility, support, and opportunity for all employees. Join their diverse and empowering team today! About Staffline Staffline are working in Partnership with G4S, providing a recruitment solution for security roles. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.
Made Employment Ltd
Flackwell Heath, Buckinghamshire
Do you have experience collecting debt out on the field? Or do you have experience working as a police officer and are looking for a change? If so, then we have the job for you! Our client is one of the leading debt resolution companies in the UK and are currently expanding! They re looking for field based debt collection agents to join their growing team! Benefits An industry leading salary of £34,000 per annum Car allowance of £6,000 per annum Monthly bonus scheme Month commission 3% pension after 3 months 33 days annual leave (including bank holidays) Full training provided Great long term development opportunities You will be out and about visiting customers (both residential and commercial) to discuss their outstanding debt situation with their utility company. You will be integral in helping customers satisfy that debt. You will be visiting customers by pre-arranged appointment and/or via a warrant. You must be comfortable speaking with people in their homes and discussing their debt.You will need to have a full UK licence and your own vehicle (they pay a very attractive car allowance package), you must also have no CCJ s or bankruptcies and also be happy to undergo a DBS check. This company offer some of the best training in the industry which doesn t stop, they pride themselves on offering ongoing support and excellent career progression. If you have the skills to execute this role then we want to speak to you!
Jul 11, 2026
Full time
Do you have experience collecting debt out on the field? Or do you have experience working as a police officer and are looking for a change? If so, then we have the job for you! Our client is one of the leading debt resolution companies in the UK and are currently expanding! They re looking for field based debt collection agents to join their growing team! Benefits An industry leading salary of £34,000 per annum Car allowance of £6,000 per annum Monthly bonus scheme Month commission 3% pension after 3 months 33 days annual leave (including bank holidays) Full training provided Great long term development opportunities You will be out and about visiting customers (both residential and commercial) to discuss their outstanding debt situation with their utility company. You will be integral in helping customers satisfy that debt. You will be visiting customers by pre-arranged appointment and/or via a warrant. You must be comfortable speaking with people in their homes and discussing their debt.You will need to have a full UK licence and your own vehicle (they pay a very attractive car allowance package), you must also have no CCJ s or bankruptcies and also be happy to undergo a DBS check. This company offer some of the best training in the industry which doesn t stop, they pride themselves on offering ongoing support and excellent career progression. If you have the skills to execute this role then we want to speak to you!
Do you have experience collecting debt out on the field? Or do you have experience working as a police officer and are looking for a change? If so, then we have the job for you! Our client is one of the leading debt resolution companies in the UK and are currently expanding! They re looking for field based debt collection agents to join their growing team! Benefits An industry leading salary of £34,000 per annum Car allowance of £6,000 per annum Monthly bonus scheme Month commission 3% pension after 3 months 33 days annual leave (including bank holidays) Full training provided Great long term development opportunities You will be out and about visiting customers (both residential and commercial) to discuss their outstanding debt situation with their utility company. You will be integral in helping customers satisfy that debt. You will be visiting customers by pre-arranged appointment and/or via a warrant. You must be comfortable speaking with people in their homes and discussing their debt.You will need to have a full UK licence and your own vehicle (they pay a very attractive car allowance package), you must also have no CCJ s or bankruptcies and also be happy to undergo a DBS check. This company offer some of the best training in the industry which doesn t stop, they pride themselves on offering ongoing support and excellent career progression. If you have the skills to execute this role then we want to speak to you!
Jul 11, 2026
Full time
Do you have experience collecting debt out on the field? Or do you have experience working as a police officer and are looking for a change? If so, then we have the job for you! Our client is one of the leading debt resolution companies in the UK and are currently expanding! They re looking for field based debt collection agents to join their growing team! Benefits An industry leading salary of £34,000 per annum Car allowance of £6,000 per annum Monthly bonus scheme Month commission 3% pension after 3 months 33 days annual leave (including bank holidays) Full training provided Great long term development opportunities You will be out and about visiting customers (both residential and commercial) to discuss their outstanding debt situation with their utility company. You will be integral in helping customers satisfy that debt. You will be visiting customers by pre-arranged appointment and/or via a warrant. You must be comfortable speaking with people in their homes and discussing their debt.You will need to have a full UK licence and your own vehicle (they pay a very attractive car allowance package), you must also have no CCJ s or bankruptcies and also be happy to undergo a DBS check. This company offer some of the best training in the industry which doesn t stop, they pride themselves on offering ongoing support and excellent career progression. If you have the skills to execute this role then we want to speak to you!
Job Title: Client Liaison Officer (Resident Liaison Officer) - Housing Services Location: Newham Rate: £300 per day Umbrella rate Term: Temp 3 months initially Are you a passionate advocate for residents? Do you thrive in dynamic environments where communication is key? Join our team as a Client Liaison Officer, where you will be at the heart of our housing refurbishment and investment programmes, ensuring that residents feel empowered and informed every step of the way! Key Responsibilities: Serve as the primary point of contact for residents during housing refurbishment and improvement works. Deliver clear communication on project timelines, access requirements, and potential disruptions. Conduct resident consultations, pre-start visits, drop-in sessions, and post-completion reviews. Support vulnerable residents by implementing necessary adjustments. Manage inquiries, complaints, and escalations, ensuring timely resolutions. Collaborate with project managers, surveyors, and contractors to enhance resident satisfaction and minimise access issues. Maintain accurate records and contribute to continuous service improvement initiatives. Experience: Proven experience in housing management, resident liaison, or customer service. Exceptional stakeholder management and communication skills. Confident in engaging with residents, even in challenging situations. Familiarity with refurbishment, planned maintenance, or capital works programmes. Proficient in Microsoft Office with the ability to produce clear reports. Educated to A-Level standard (or equivalent) with GCSE Maths and English. What's on Offer: Competitive day rate of £300. An opportunity to make a meaningful impact in local communities. A varied role across high-profile housing improvement projects. A collaborative work environment within a major London local authority. If you're ready to make a difference and drive resident satisfaction, we want to hear from you! Apply today and embark on a rewarding journey with us! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
Jul 11, 2026
Seasonal
Job Title: Client Liaison Officer (Resident Liaison Officer) - Housing Services Location: Newham Rate: £300 per day Umbrella rate Term: Temp 3 months initially Are you a passionate advocate for residents? Do you thrive in dynamic environments where communication is key? Join our team as a Client Liaison Officer, where you will be at the heart of our housing refurbishment and investment programmes, ensuring that residents feel empowered and informed every step of the way! Key Responsibilities: Serve as the primary point of contact for residents during housing refurbishment and improvement works. Deliver clear communication on project timelines, access requirements, and potential disruptions. Conduct resident consultations, pre-start visits, drop-in sessions, and post-completion reviews. Support vulnerable residents by implementing necessary adjustments. Manage inquiries, complaints, and escalations, ensuring timely resolutions. Collaborate with project managers, surveyors, and contractors to enhance resident satisfaction and minimise access issues. Maintain accurate records and contribute to continuous service improvement initiatives. Experience: Proven experience in housing management, resident liaison, or customer service. Exceptional stakeholder management and communication skills. Confident in engaging with residents, even in challenging situations. Familiarity with refurbishment, planned maintenance, or capital works programmes. Proficient in Microsoft Office with the ability to produce clear reports. Educated to A-Level standard (or equivalent) with GCSE Maths and English. What's on Offer: Competitive day rate of £300. An opportunity to make a meaningful impact in local communities. A varied role across high-profile housing improvement projects. A collaborative work environment within a major London local authority. If you're ready to make a difference and drive resident satisfaction, we want to hear from you! Apply today and embark on a rewarding journey with us! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
We are currently recruiting for an experienced Anti-Social Behaviour Officer to join a Leicester-based Housing Association on an initial 2-month temporary contract. This is an excellent opportunity for an experienced Anti-Social Behaviour Officer who is confident managing a caseload independently and progressing cases from initial reports through to resolution. The successful candidate will primarily work remotely, with attendance required at the Leicester office one day per week . As an Anti-Social Behaviour Officer , you will manage a range of ASB cases, including complex cases requiring formal intervention and legal action. You will be responsible for investigating complaints, gathering evidence, working with residents and partner agencies, and ensuring cases are progressed effectively in line with housing policies and legislation. Key Responsibilities of an ASB Officer: Manage a caseload of Anti-Social Behaviour Officer cases from initial report through to resolution. Investigate ASB complaints, gather evidence and maintain detailed case records. Work with residents, witnesses, local authorities, police and partner agencies to resolve ASB issues. Progress complex ASB cases through formal enforcement action and legal proceedings where required. Prepare case files, statements and evidence for court action. Attend meetings, interviews and site visits where required. Provide advice and support to customers affected by anti-social behaviour. Ensure all case management activity is accurately recorded and compliant with relevant legislation and policies. About You: Previous experience working as an Anti-Social Behaviour Officer within social housing. Experience managing ASB cases through investigation, enforcement and legal stages. Good knowledge of ASB legislation, tenancy enforcement and housing procedures. Strong evidence-gathering, report-writing and case management skills. Excellent communication and negotiation abilities. The ability to work independently, manage deadlines and prioritise a varied caseload. A full UK driving licence and access to a vehicle, as travel across Leicester will be required when needed. If you are an experienced Anti-Social Behaviour Officer looking for a flexible temporary opportunity with a predominantly remote working arrangement, we would like to hear from you. Please apply or contct (url removed)
Jul 10, 2026
Contractor
We are currently recruiting for an experienced Anti-Social Behaviour Officer to join a Leicester-based Housing Association on an initial 2-month temporary contract. This is an excellent opportunity for an experienced Anti-Social Behaviour Officer who is confident managing a caseload independently and progressing cases from initial reports through to resolution. The successful candidate will primarily work remotely, with attendance required at the Leicester office one day per week . As an Anti-Social Behaviour Officer , you will manage a range of ASB cases, including complex cases requiring formal intervention and legal action. You will be responsible for investigating complaints, gathering evidence, working with residents and partner agencies, and ensuring cases are progressed effectively in line with housing policies and legislation. Key Responsibilities of an ASB Officer: Manage a caseload of Anti-Social Behaviour Officer cases from initial report through to resolution. Investigate ASB complaints, gather evidence and maintain detailed case records. Work with residents, witnesses, local authorities, police and partner agencies to resolve ASB issues. Progress complex ASB cases through formal enforcement action and legal proceedings where required. Prepare case files, statements and evidence for court action. Attend meetings, interviews and site visits where required. Provide advice and support to customers affected by anti-social behaviour. Ensure all case management activity is accurately recorded and compliant with relevant legislation and policies. About You: Previous experience working as an Anti-Social Behaviour Officer within social housing. Experience managing ASB cases through investigation, enforcement and legal stages. Good knowledge of ASB legislation, tenancy enforcement and housing procedures. Strong evidence-gathering, report-writing and case management skills. Excellent communication and negotiation abilities. The ability to work independently, manage deadlines and prioritise a varied caseload. A full UK driving licence and access to a vehicle, as travel across Leicester will be required when needed. If you are an experienced Anti-Social Behaviour Officer looking for a flexible temporary opportunity with a predominantly remote working arrangement, we would like to hear from you. Please apply or contct (url removed)
We are currently recruiting for an experienced Anti-Social Behaviour Officer to join a Leicester-based Housing Association on an initial 2-month temporary contract. This is an excellent opportunity for an experienced Anti-Social Behaviour Officer who is confident managing a caseload independently and progressing cases from initial reports through to resolution. The successful candidate will primarily work remotely, with attendance required at the Leicester office one day per week . As an Anti-Social Behaviour Officer , you will manage a range of ASB cases, including complex cases requiring formal intervention and legal action. You will be responsible for investigating complaints, gathering evidence, working with residents and partner agencies, and ensuring cases are progressed effectively in line with housing policies and legislation. Key Responsibilities of an ASB Officer: Manage a caseload of Anti-Social Behaviour Officer cases from initial report through to resolution. Investigate ASB complaints, gather evidence and maintain detailed case records. Work with residents, witnesses, local authorities, police and partner agencies to resolve ASB issues. Progress complex ASB cases through formal enforcement action and legal proceedings where required. Prepare case files, statements and evidence for court action. Attend meetings, interviews and site visits where required. Provide advice and support to customers affected by anti-social behaviour. Ensure all case management activity is accurately recorded and compliant with relevant legislation and policies. About You: Previous experience working as an Anti-Social Behaviour Officer within social housing. Experience managing ASB cases through investigation, enforcement and legal stages. Good knowledge of ASB legislation, tenancy enforcement and housing procedures. Strong evidence-gathering, report-writing and case management skills. Excellent communication and negotiation abilities. The ability to work independently, manage deadlines and prioritise a varied caseload. A full UK driving licence and access to a vehicle, as travel across Leicester will be required when needed. If you are an experienced Anti-Social Behaviour Officer looking for a flexible temporary opportunity with a predominantly remote working arrangement, we would like to hear from you. Please apply or contct (url removed)
Jul 10, 2026
Contractor
We are currently recruiting for an experienced Anti-Social Behaviour Officer to join a Leicester-based Housing Association on an initial 2-month temporary contract. This is an excellent opportunity for an experienced Anti-Social Behaviour Officer who is confident managing a caseload independently and progressing cases from initial reports through to resolution. The successful candidate will primarily work remotely, with attendance required at the Leicester office one day per week . As an Anti-Social Behaviour Officer , you will manage a range of ASB cases, including complex cases requiring formal intervention and legal action. You will be responsible for investigating complaints, gathering evidence, working with residents and partner agencies, and ensuring cases are progressed effectively in line with housing policies and legislation. Key Responsibilities of an ASB Officer: Manage a caseload of Anti-Social Behaviour Officer cases from initial report through to resolution. Investigate ASB complaints, gather evidence and maintain detailed case records. Work with residents, witnesses, local authorities, police and partner agencies to resolve ASB issues. Progress complex ASB cases through formal enforcement action and legal proceedings where required. Prepare case files, statements and evidence for court action. Attend meetings, interviews and site visits where required. Provide advice and support to customers affected by anti-social behaviour. Ensure all case management activity is accurately recorded and compliant with relevant legislation and policies. About You: Previous experience working as an Anti-Social Behaviour Officer within social housing. Experience managing ASB cases through investigation, enforcement and legal stages. Good knowledge of ASB legislation, tenancy enforcement and housing procedures. Strong evidence-gathering, report-writing and case management skills. Excellent communication and negotiation abilities. The ability to work independently, manage deadlines and prioritise a varied caseload. A full UK driving licence and access to a vehicle, as travel across Leicester will be required when needed. If you are an experienced Anti-Social Behaviour Officer looking for a flexible temporary opportunity with a predominantly remote working arrangement, we would like to hear from you. Please apply or contct (url removed)
We are currently recruiting for an experienced Anti-Social Behaviour Officer to join a Leicester-based Housing Association on an initial 2-month temporary contract. This is an excellent opportunity for an experienced Anti-Social Behaviour Officer who is confident managing a caseload independently and progressing cases from initial reports through to resolution. The successful candidate will primarily work remotely, with attendance required at the Leicester office one day per week . As an Anti-Social Behaviour Officer , you will manage a range of ASB cases, including complex cases requiring formal intervention and legal action. You will be responsible for investigating complaints, gathering evidence, working with residents and partner agencies, and ensuring cases are progressed effectively in line with housing policies and legislation. Key Responsibilities of an ASB Officer: Manage a caseload of Anti-Social Behaviour Officer cases from initial report through to resolution. Investigate ASB complaints, gather evidence and maintain detailed case records. Work with residents, witnesses, local authorities, police and partner agencies to resolve ASB issues. Progress complex ASB cases through formal enforcement action and legal proceedings where required. Prepare case files, statements and evidence for court action. Attend meetings, interviews and site visits where required. Provide advice and support to customers affected by anti-social behaviour. Ensure all case management activity is accurately recorded and compliant with relevant legislation and policies. About You: Previous experience working as an Anti-Social Behaviour Officer within social housing. Experience managing ASB cases through investigation, enforcement and legal stages. Good knowledge of ASB legislation, tenancy enforcement and housing procedures. Strong evidence-gathering, report-writing and case management skills. Excellent communication and negotiation abilities. The ability to work independently, manage deadlines and prioritise a varied caseload. A full UK driving licence and access to a vehicle, as travel across Leicester will be required when needed. If you are an experienced Anti-Social Behaviour Officer looking for a flexible temporary opportunity with a predominantly remote working arrangement, we would like to hear from you. Please apply or contct (url removed)
Jul 10, 2026
Contractor
We are currently recruiting for an experienced Anti-Social Behaviour Officer to join a Leicester-based Housing Association on an initial 2-month temporary contract. This is an excellent opportunity for an experienced Anti-Social Behaviour Officer who is confident managing a caseload independently and progressing cases from initial reports through to resolution. The successful candidate will primarily work remotely, with attendance required at the Leicester office one day per week . As an Anti-Social Behaviour Officer , you will manage a range of ASB cases, including complex cases requiring formal intervention and legal action. You will be responsible for investigating complaints, gathering evidence, working with residents and partner agencies, and ensuring cases are progressed effectively in line with housing policies and legislation. Key Responsibilities of an ASB Officer: Manage a caseload of Anti-Social Behaviour Officer cases from initial report through to resolution. Investigate ASB complaints, gather evidence and maintain detailed case records. Work with residents, witnesses, local authorities, police and partner agencies to resolve ASB issues. Progress complex ASB cases through formal enforcement action and legal proceedings where required. Prepare case files, statements and evidence for court action. Attend meetings, interviews and site visits where required. Provide advice and support to customers affected by anti-social behaviour. Ensure all case management activity is accurately recorded and compliant with relevant legislation and policies. About You: Previous experience working as an Anti-Social Behaviour Officer within social housing. Experience managing ASB cases through investigation, enforcement and legal stages. Good knowledge of ASB legislation, tenancy enforcement and housing procedures. Strong evidence-gathering, report-writing and case management skills. Excellent communication and negotiation abilities. The ability to work independently, manage deadlines and prioritise a varied caseload. A full UK driving licence and access to a vehicle, as travel across Leicester will be required when needed. If you are an experienced Anti-Social Behaviour Officer looking for a flexible temporary opportunity with a predominantly remote working arrangement, we would like to hear from you. Please apply or contct (url removed)
Job Title : Interim Commercial Lawyer Location : Oak Meadow, Leicester Duration : 2-3 months Mode : Hybrid (3-4 Days/Week) ROLE SUMMARY Reporting into the Chief Legal Officer, the successful candidate is expected to coordinate and help ensure the Legal function delivers 'best in class' service to the Group, with specific responsibility for day-to-day commercial legal support across the various functions within the Group and will play a key role in supporting contract drafting, negotiation, contract management, and wider commercial advisory work across the group, thereby ensuring that the Group remains legally compliant and that commercial and regulatory risk is mitigated effectively. SKILLS & ABILITIES Develop and maintain close working relationships across the business and take time to understand strategy and commercial goals Provide commercial legal support to businesses in the Group, including advice on tender proposals; contract drafting, review and negotiation; dealing with ad-hoc customer/supplier complaints General commercial legal advice. Providing advice on existing and proposed commercial arrangements Drafting commercial contracts and other commercial documents. Manage external advisors on discreet matters Support with the monitoring and communication of legal updates/training across the Group and advocate best practice Proactively drive continuous improvement in the wider legal team including the use of technology and other solutions to drive process improvements and manage risk. Commercial dispute resolution where necessary (pre-litigation). Ability to help raise the profile and influence of the legal function across the group. QUALIFICATIONS, EXPERIENCE, TECHNICAL SKILLS / KNOWLEDGE UK qualified solicitor with between 6 to 8 year's post qualification experience. Experience in a non-contentious commercial role. In-house exposure would be an advantage. This is a demanding role and will require somebody with substantial in-house experience to help navigate challenges. To From Record Yes No Always use these settings
Jul 10, 2026
Contractor
Job Title : Interim Commercial Lawyer Location : Oak Meadow, Leicester Duration : 2-3 months Mode : Hybrid (3-4 Days/Week) ROLE SUMMARY Reporting into the Chief Legal Officer, the successful candidate is expected to coordinate and help ensure the Legal function delivers 'best in class' service to the Group, with specific responsibility for day-to-day commercial legal support across the various functions within the Group and will play a key role in supporting contract drafting, negotiation, contract management, and wider commercial advisory work across the group, thereby ensuring that the Group remains legally compliant and that commercial and regulatory risk is mitigated effectively. SKILLS & ABILITIES Develop and maintain close working relationships across the business and take time to understand strategy and commercial goals Provide commercial legal support to businesses in the Group, including advice on tender proposals; contract drafting, review and negotiation; dealing with ad-hoc customer/supplier complaints General commercial legal advice. Providing advice on existing and proposed commercial arrangements Drafting commercial contracts and other commercial documents. Manage external advisors on discreet matters Support with the monitoring and communication of legal updates/training across the Group and advocate best practice Proactively drive continuous improvement in the wider legal team including the use of technology and other solutions to drive process improvements and manage risk. Commercial dispute resolution where necessary (pre-litigation). Ability to help raise the profile and influence of the legal function across the group. QUALIFICATIONS, EXPERIENCE, TECHNICAL SKILLS / KNOWLEDGE UK qualified solicitor with between 6 to 8 year's post qualification experience. Experience in a non-contentious commercial role. In-house exposure would be an advantage. This is a demanding role and will require somebody with substantial in-house experience to help navigate challenges. To From Record Yes No Always use these settings
Do you have experience collecting debt out on the field? Or do you have experience working as a police officer and are looking for a change? If so, then we have the job for you! Our client is one of the leading debt resolution companies in the UK and are currently expanding! They're looking for field based debt collection agents to join their growing team! Benefits An industry leading salary of £34,000 per annum Car allowance of £6,000 per annum Monthly bonus scheme Month commission 3% pension after 3 months 33 days annual leave (including bank holidays) Full training provided Great long term development opportunities You will be out and about visiting customers (both residential and commercial) to discuss their outstanding debt situation with their utility company. You will be integral in helping customers satisfy that debt. You will be visiting customers by pre-arranged appointment and/or via a warrant. You must be comfortable speaking with people in their homes and discussing their debt. You will need to have a full UK licence and your own vehicle (they pay a very attractive car allowance package), you must also have no CCJ's or bankruptcies and also be happy to undergo a DBS check. This company offer some of the best training in the industry which doesn't stop, they pride themselves on offering ongoing support and excellent career progression. If you have the skills to execute this role then we want to speak to you!
Jul 10, 2026
Full time
Do you have experience collecting debt out on the field? Or do you have experience working as a police officer and are looking for a change? If so, then we have the job for you! Our client is one of the leading debt resolution companies in the UK and are currently expanding! They're looking for field based debt collection agents to join their growing team! Benefits An industry leading salary of £34,000 per annum Car allowance of £6,000 per annum Monthly bonus scheme Month commission 3% pension after 3 months 33 days annual leave (including bank holidays) Full training provided Great long term development opportunities You will be out and about visiting customers (both residential and commercial) to discuss their outstanding debt situation with their utility company. You will be integral in helping customers satisfy that debt. You will be visiting customers by pre-arranged appointment and/or via a warrant. You must be comfortable speaking with people in their homes and discussing their debt. You will need to have a full UK licence and your own vehicle (they pay a very attractive car allowance package), you must also have no CCJ's or bankruptcies and also be happy to undergo a DBS check. This company offer some of the best training in the industry which doesn't stop, they pride themselves on offering ongoing support and excellent career progression. If you have the skills to execute this role then we want to speak to you!
Do you have experience collecting debt out on the field? Or do you have experience working as a police officer and are looking for a change? If so, then we have the job for you! Our client is one of the leading debt resolution companies in the UK and are currently expanding! They re looking for field based debt collection agents to join their growing team! Benefits An industry leading salary of £34,000 per annum Car allowance of £6,000 per annum Monthly bonus scheme Month commission 3% pension after 3 months 33 days annual leave (including bank holidays) Full training provided Great long term development opportunities You will be out and about visiting customers (both residential and commercial) to discuss their outstanding debt situation with their utility company. You will be integral in helping customers satisfy that debt. You will be visiting customers by pre-arranged appointment and/or via a warrant. You must be comfortable speaking with people in their homes and discussing their debt.You will need to have a full UK licence and your own vehicle (they pay a very attractive car allowance package), you must also have no CCJ s or bankruptcies and also be happy to undergo a DBS check. This company offer some of the best training in the industry which doesn t stop, they pride themselves on offering ongoing support and excellent career progression. If you have the skills to execute this role then we want to speak to you!
Jul 10, 2026
Full time
Do you have experience collecting debt out on the field? Or do you have experience working as a police officer and are looking for a change? If so, then we have the job for you! Our client is one of the leading debt resolution companies in the UK and are currently expanding! They re looking for field based debt collection agents to join their growing team! Benefits An industry leading salary of £34,000 per annum Car allowance of £6,000 per annum Monthly bonus scheme Month commission 3% pension after 3 months 33 days annual leave (including bank holidays) Full training provided Great long term development opportunities You will be out and about visiting customers (both residential and commercial) to discuss their outstanding debt situation with their utility company. You will be integral in helping customers satisfy that debt. You will be visiting customers by pre-arranged appointment and/or via a warrant. You must be comfortable speaking with people in their homes and discussing their debt.You will need to have a full UK licence and your own vehicle (they pay a very attractive car allowance package), you must also have no CCJ s or bankruptcies and also be happy to undergo a DBS check. This company offer some of the best training in the industry which doesn t stop, they pride themselves on offering ongoing support and excellent career progression. If you have the skills to execute this role then we want to speak to you!
Job Description Management Group: Finance and Corporate Services Department: Strategy, Performance and Complaints Section: Strategy and Performance Job Title: Performance Business Intelligence Officer Reports to: Senior Data Analyst Purpose of the job To analyse customer needs to create, maintain and disseminate reports to managers and users in line with statutory and service specific requirements ensuring that reports are accurate and fit for purpose and meet users requirements. To implement and maintain data pipelines allowing data to be pulled from systems using a combination of SQL and APIs to a centralised warehouse using Extract Transformation and Load (ETL) processes enabling data analysis across the team. To create, maintain and produce reports that meet the needs of regulatory inspection and for monitoring performance, enabling effective service management, service improvement and the completion of surveys and statutory returns. Further development using Power BI to incorporate data across the entire corporate landscape and create insightful dashboards for partnership work. Principal Accountabilities Implementation Establish and analyse reporting requirements. Design enhancements to existing reports to meet changes in regulatory requirements. Streamlining and automating performance reporting wherever possible. Designing and implementing Power BI models from various data sources to create a centralised dashboard. Designing and implementing ETL pipelines to support with self-service reporting (Power BI) and enabling larger data sets to be analysed by the performance team. Produce usable technical documentation and user guides for applications Development of report design, layout and data definition for reports and logic for performance measures/statutory returns. Perform testing and problem resolution of new and enhanced reports. Manage implementation/deployment in accordance with change management and other approval procedures. Support service areas in using data to drive improvement, contributing proposals for remedial action where required. To ensure data contributes towards the Council meeting its statutory duties, particularly in relation to Equalities, regulators and statistical returns. Creating and writing reports to provide essential data and information required to support the preparation for external assessment and inspection. Provide technical guidance and advice on the suitability/feasibility of requests. To provide data and information required for needs assessments to build the Council s understanding of local needs including the issues affecting minority groups and provide insight for the Council, supported by evidence. To ensure data, research, management information and performance reports are accurate and comprehensible for staff, managers and Councillors. To undertake specified duties and tasks linked to the Strategy and Performance Team across Directorates. Organisational Control and Development To ensure that working practices and processes are developed that maximise the use of technology to ensure efficient and effective delivery of services to residents. To automate performance reporting to meet business needs and provide it via self-serve for clients. To develop internal & external service or functional networks to facilitate joint working, sharing of best practice and information. To review and develop the structures, procedures and working methods for which the post holder is responsible to ensure an integrated, effective and efficient approach to the delivery of services. Staff Management and Development To demonstrate achievement, drive and ownership to enhance and develop as an individual. Develop the skills of colleagues to support the production of reports. To lead and support the work of Data Analysts, providing professional and technical guidance on major issues and directly supervising the work of immediate subordinates. To line manage staff/agency workers or consultant resources engaged to assist in performance or data work from time to time Personal Effectiveness To work collaboratively with colleagues to ensure a One Council approach to work. To establish and develop effective working relationships and productive partnerships with relevant colleagues and partners. To deal promptly with all matters requiring the post holder s personal attention. To be fully conversant with relevant statutory provisions and the Council s constitution, processes and procedures and develop the full range of managerial and professional skills and knowledge to satisfy the requirements of the post. To keep up to date and comply with council policies on equality & diversity, health & safety, data protection, freedom of information, financial regulations, standing orders and other statutory and local policies and procedures. Person Specification Management Group: Finance and Corporate Services Department: Strategy, Performance and Complaints Section: Strategy and Performance Job Title: Business Intelligence Engineer Degree or equivalent experience Evidence of continuing professional development (b) Relevant technical experience, knowledge & skills/abilities Experience of gap analysis and data quality issues Experience and knowledge of developing and maintaining a reports catalogue and data relationships Experience of data presentation types (Table, Crosstab, Chart) Experience of different query structures (Simple, Combined, Merged) Understanding of Data Warehouse principles SQL Knowledge - TSQL, Stored Procedures, Common Table Expression (CTE) Python Report writing SSRS Power Platform such as PowerApps, Power Automate, Power BI and SharePoint. Knowledge of Liquid Logic either Adults or Childrens system Understanding of versioning and software lifecycles Knowledge and understanding of the legislation that relates to the handling of date and reporting and recording data (c) Other Additional Requirements Ability to create, test and validate reports and data. Able to be a credible adviser to senior managers & Members and demonstrate an insight/appreciation of their perspective. Able to develop detailed project plans and monitor their implementation. Able to demonstrate a commitment to equal opportunities and customer care Able to work successfully as part of a team, demonstrating a commitment to the team s aims and objectives High level of IT skills including knowledge of metadata elements (refresh date, owner etc), experience of multiple source queries (understanding of metrics and aggregates, understanding of contexts and context-specific metrics, understanding of underlying schemas/universes) Ability to develop & test to a provided specification and interpret business requirements into a technical specification Comply with our legal responsibilities under the Data Protection Act 2018 and thus General Data Protection Regulation (GDPR), Freedom of Information Act, Environmental Information Regulations and the Privacy and Electronic Regulations and Information Security Standards.
Jul 10, 2026
Contractor
Job Description Management Group: Finance and Corporate Services Department: Strategy, Performance and Complaints Section: Strategy and Performance Job Title: Performance Business Intelligence Officer Reports to: Senior Data Analyst Purpose of the job To analyse customer needs to create, maintain and disseminate reports to managers and users in line with statutory and service specific requirements ensuring that reports are accurate and fit for purpose and meet users requirements. To implement and maintain data pipelines allowing data to be pulled from systems using a combination of SQL and APIs to a centralised warehouse using Extract Transformation and Load (ETL) processes enabling data analysis across the team. To create, maintain and produce reports that meet the needs of regulatory inspection and for monitoring performance, enabling effective service management, service improvement and the completion of surveys and statutory returns. Further development using Power BI to incorporate data across the entire corporate landscape and create insightful dashboards for partnership work. Principal Accountabilities Implementation Establish and analyse reporting requirements. Design enhancements to existing reports to meet changes in regulatory requirements. Streamlining and automating performance reporting wherever possible. Designing and implementing Power BI models from various data sources to create a centralised dashboard. Designing and implementing ETL pipelines to support with self-service reporting (Power BI) and enabling larger data sets to be analysed by the performance team. Produce usable technical documentation and user guides for applications Development of report design, layout and data definition for reports and logic for performance measures/statutory returns. Perform testing and problem resolution of new and enhanced reports. Manage implementation/deployment in accordance with change management and other approval procedures. Support service areas in using data to drive improvement, contributing proposals for remedial action where required. To ensure data contributes towards the Council meeting its statutory duties, particularly in relation to Equalities, regulators and statistical returns. Creating and writing reports to provide essential data and information required to support the preparation for external assessment and inspection. Provide technical guidance and advice on the suitability/feasibility of requests. To provide data and information required for needs assessments to build the Council s understanding of local needs including the issues affecting minority groups and provide insight for the Council, supported by evidence. To ensure data, research, management information and performance reports are accurate and comprehensible for staff, managers and Councillors. To undertake specified duties and tasks linked to the Strategy and Performance Team across Directorates. Organisational Control and Development To ensure that working practices and processes are developed that maximise the use of technology to ensure efficient and effective delivery of services to residents. To automate performance reporting to meet business needs and provide it via self-serve for clients. To develop internal & external service or functional networks to facilitate joint working, sharing of best practice and information. To review and develop the structures, procedures and working methods for which the post holder is responsible to ensure an integrated, effective and efficient approach to the delivery of services. Staff Management and Development To demonstrate achievement, drive and ownership to enhance and develop as an individual. Develop the skills of colleagues to support the production of reports. To lead and support the work of Data Analysts, providing professional and technical guidance on major issues and directly supervising the work of immediate subordinates. To line manage staff/agency workers or consultant resources engaged to assist in performance or data work from time to time Personal Effectiveness To work collaboratively with colleagues to ensure a One Council approach to work. To establish and develop effective working relationships and productive partnerships with relevant colleagues and partners. To deal promptly with all matters requiring the post holder s personal attention. To be fully conversant with relevant statutory provisions and the Council s constitution, processes and procedures and develop the full range of managerial and professional skills and knowledge to satisfy the requirements of the post. To keep up to date and comply with council policies on equality & diversity, health & safety, data protection, freedom of information, financial regulations, standing orders and other statutory and local policies and procedures. Person Specification Management Group: Finance and Corporate Services Department: Strategy, Performance and Complaints Section: Strategy and Performance Job Title: Business Intelligence Engineer Degree or equivalent experience Evidence of continuing professional development (b) Relevant technical experience, knowledge & skills/abilities Experience of gap analysis and data quality issues Experience and knowledge of developing and maintaining a reports catalogue and data relationships Experience of data presentation types (Table, Crosstab, Chart) Experience of different query structures (Simple, Combined, Merged) Understanding of Data Warehouse principles SQL Knowledge - TSQL, Stored Procedures, Common Table Expression (CTE) Python Report writing SSRS Power Platform such as PowerApps, Power Automate, Power BI and SharePoint. Knowledge of Liquid Logic either Adults or Childrens system Understanding of versioning and software lifecycles Knowledge and understanding of the legislation that relates to the handling of date and reporting and recording data (c) Other Additional Requirements Ability to create, test and validate reports and data. Able to be a credible adviser to senior managers & Members and demonstrate an insight/appreciation of their perspective. Able to develop detailed project plans and monitor their implementation. Able to demonstrate a commitment to equal opportunities and customer care Able to work successfully as part of a team, demonstrating a commitment to the team s aims and objectives High level of IT skills including knowledge of metadata elements (refresh date, owner etc), experience of multiple source queries (understanding of metrics and aggregates, understanding of contexts and context-specific metrics, understanding of underlying schemas/universes) Ability to develop & test to a provided specification and interpret business requirements into a technical specification Comply with our legal responsibilities under the Data Protection Act 2018 and thus General Data Protection Regulation (GDPR), Freedom of Information Act, Environmental Information Regulations and the Privacy and Electronic Regulations and Information Security Standards.
Insurance and Claims Officer - Leicester Location: Leicester LE1. Salary: £14.62 to £15.85 per hour. Full Time Monday to Friday 37 hours. Contract: Up to October 2026 possibly beyond. We are looking for an experienced and motivated Insurance and Claims Officer to join our Risk Management and Insurance Services team. In this role, you will investigate and manage insurance claims made against the Council, assessing liability, gathering evidence, negotiating with claimants and insurers, and supporting the resolution of claims, including suspected fraudulent cases. You will work closely with Council services, legal colleagues, insurers, and external stakeholders to protect the Council's interests while ensuring claims are handled fairly, professionally, and in accordance with legislation and best practice. About You You will have: Experience handling insurance claims within an insurance company or large organisation. Knowledge of common law negligence and claims investigation. Excellent communication, negotiation, and analytical skills. Strong organisational skills with the ability to manage a varied caseload. Good IT skills and experience using Microsoft Office applications. A commitment to excellent customer service and continuous professional development. Working towards the ACII qualification (or equivalent knowledge and experience) is desirable. This is an excellent opportunity to join a professional team where you can make a real contribution to protecting public resources while delivering a high-quality insurance claims service. Recruitment is done in line with safe recruitment practices 4Recruitment Services is an equal opportunities employer. To discuss this vacancy or other vacancies in your area please contact Liam Heddle on (url removed)
Jul 10, 2026
Seasonal
Insurance and Claims Officer - Leicester Location: Leicester LE1. Salary: £14.62 to £15.85 per hour. Full Time Monday to Friday 37 hours. Contract: Up to October 2026 possibly beyond. We are looking for an experienced and motivated Insurance and Claims Officer to join our Risk Management and Insurance Services team. In this role, you will investigate and manage insurance claims made against the Council, assessing liability, gathering evidence, negotiating with claimants and insurers, and supporting the resolution of claims, including suspected fraudulent cases. You will work closely with Council services, legal colleagues, insurers, and external stakeholders to protect the Council's interests while ensuring claims are handled fairly, professionally, and in accordance with legislation and best practice. About You You will have: Experience handling insurance claims within an insurance company or large organisation. Knowledge of common law negligence and claims investigation. Excellent communication, negotiation, and analytical skills. Strong organisational skills with the ability to manage a varied caseload. Good IT skills and experience using Microsoft Office applications. A commitment to excellent customer service and continuous professional development. Working towards the ACII qualification (or equivalent knowledge and experience) is desirable. This is an excellent opportunity to join a professional team where you can make a real contribution to protecting public resources while delivering a high-quality insurance claims service. Recruitment is done in line with safe recruitment practices 4Recruitment Services is an equal opportunities employer. To discuss this vacancy or other vacancies in your area please contact Liam Heddle on (url removed)
Do you have experience collecting debt out on the field? Or do you have experience working as a police officer and are looking for a change? If so, then we have the job for you! Our client is one of the leading debt resolution companies in the UK and are currently expanding! They're looking for field based debt collection agents to join their growing team! Benefits An industry leading salary of £34,000 per annum Car allowance of £6,000 per annum Monthly bonus scheme Month commission 3% pension after 3 months 33 days annual leave (including bank holidays) Full training provided Great long term development opportunities You will be out and about visiting customers (both residential and commercial) to discuss their outstanding debt situation with their utility company. You will be integral in helping customers satisfy that debt. You will be visiting customers by pre-arranged appointment and/or via a warrant. You must be comfortable speaking with people in their homes and discussing their debt.You will need to have a full UK licence and your own vehicle (they pay a very attractive car allowance package), you must also have no CCJ's or bankruptcies and also be happy to undergo a DBS check. This company offer some of the best training in the industry which doesn't stop, they pride themselves on offering ongoing support and excellent career progression. If you have the skills to execute this role then we want to speak to you!
Jul 10, 2026
Full time
Do you have experience collecting debt out on the field? Or do you have experience working as a police officer and are looking for a change? If so, then we have the job for you! Our client is one of the leading debt resolution companies in the UK and are currently expanding! They're looking for field based debt collection agents to join their growing team! Benefits An industry leading salary of £34,000 per annum Car allowance of £6,000 per annum Monthly bonus scheme Month commission 3% pension after 3 months 33 days annual leave (including bank holidays) Full training provided Great long term development opportunities You will be out and about visiting customers (both residential and commercial) to discuss their outstanding debt situation with their utility company. You will be integral in helping customers satisfy that debt. You will be visiting customers by pre-arranged appointment and/or via a warrant. You must be comfortable speaking with people in their homes and discussing their debt.You will need to have a full UK licence and your own vehicle (they pay a very attractive car allowance package), you must also have no CCJ's or bankruptcies and also be happy to undergo a DBS check. This company offer some of the best training in the industry which doesn't stop, they pride themselves on offering ongoing support and excellent career progression. If you have the skills to execute this role then we want to speak to you!
Do you have experience collecting debt out on the field? Or do you have experience working as a police officer and are looking for a change? If so, then we have the job for you! Our client is one of the leading debt resolution companies in the UK and are currently expanding! They're looking for field based debt collection agents to join their growing team! Benefits An industry leading salary of £34,000 per annum Car allowance of £6,000 per annum Monthly bonus scheme Monthly commission 3% pension after 3 months 33 days annual leave (including bank holidays) Full training provided Great long term development opportunities You will be out and about visiting customers (both residential and commercial) to discuss their outstanding debt situation with their utility company. You will be integral in helping customers satisfy that debt. You will be visiting customers by pre-arranged appointment and/or via a warrant. You must be comfortable speaking with people in their homes and discussing their debt. You will need to have a full UK licence and your own vehicle (they pay a very attractive car allowance package), you must also have no CCJ's or bankruptcies and also be happy to undergo a DBS check. This company offer some of the best training in the industry which doesn't stop, they pride themselves on offering ongoing support and excellent career progression. If you have the skills to execute this role then we want to speak to you!
Jul 10, 2026
Full time
Do you have experience collecting debt out on the field? Or do you have experience working as a police officer and are looking for a change? If so, then we have the job for you! Our client is one of the leading debt resolution companies in the UK and are currently expanding! They're looking for field based debt collection agents to join their growing team! Benefits An industry leading salary of £34,000 per annum Car allowance of £6,000 per annum Monthly bonus scheme Monthly commission 3% pension after 3 months 33 days annual leave (including bank holidays) Full training provided Great long term development opportunities You will be out and about visiting customers (both residential and commercial) to discuss their outstanding debt situation with their utility company. You will be integral in helping customers satisfy that debt. You will be visiting customers by pre-arranged appointment and/or via a warrant. You must be comfortable speaking with people in their homes and discussing their debt. You will need to have a full UK licence and your own vehicle (they pay a very attractive car allowance package), you must also have no CCJ's or bankruptcies and also be happy to undergo a DBS check. This company offer some of the best training in the industry which doesn't stop, they pride themselves on offering ongoing support and excellent career progression. If you have the skills to execute this role then we want to speak to you!
Commercial Waste Support Officer Location: London (Office-based) Pay Rate: 19.98 PAYE per hour / circa 25.00 Umbrella Contract: 4 months (initially) Department: Environment Local Authority We are recruiting for a Commercial Waste Support Officer to join a busy Local Authority team delivering essential environmental services. This role is ideal for an experienced administrator with strong customer service skills who can support a fast-paced, revenue-generating service focused on customer retention and operational efficiency. The Role You will provide day-to-day administrative and customer support to the Commercial Waste team, ensuring smooth service delivery and high levels of customer satisfaction. Key responsibilities include: Handling customer enquiries via telephone, email, and written correspondence Providing administrative support including data entry, record keeping, and document management Liaising with waste contractors regarding new, amended, and cancelled services Monitoring missed collections and service issues, ensuring timely resolution Managing Waste Transfer Notes in line with legislative requirements Maintaining sales trackers and supporting service reporting Assisting customers with account queries, payments, and direct debit setup Supporting basic debt recovery processes and maintaining accurate records Ensuring compliance with GDPR and internal data management policies About You Previous experience in an administrative or business support role Strong customer service and communication skills Good working knowledge of Microsoft Office and databases High attention to detail and ability to manage multiple tasks Experience handling customer queries, complaints, or service issues Understanding of GDPR and data handling best practices Proactive, organised, and able to work collaboratively About the Organisation You will be joining a forward-thinking Local Authority committed to delivering efficient, customer-focused services. The Commercial Waste team plays a key role in generating income while maintaining high service standards across the borough. Flexible working, inclusion, and continuous improvement are at the core of how the organisation operates.
Jul 10, 2026
Seasonal
Commercial Waste Support Officer Location: London (Office-based) Pay Rate: 19.98 PAYE per hour / circa 25.00 Umbrella Contract: 4 months (initially) Department: Environment Local Authority We are recruiting for a Commercial Waste Support Officer to join a busy Local Authority team delivering essential environmental services. This role is ideal for an experienced administrator with strong customer service skills who can support a fast-paced, revenue-generating service focused on customer retention and operational efficiency. The Role You will provide day-to-day administrative and customer support to the Commercial Waste team, ensuring smooth service delivery and high levels of customer satisfaction. Key responsibilities include: Handling customer enquiries via telephone, email, and written correspondence Providing administrative support including data entry, record keeping, and document management Liaising with waste contractors regarding new, amended, and cancelled services Monitoring missed collections and service issues, ensuring timely resolution Managing Waste Transfer Notes in line with legislative requirements Maintaining sales trackers and supporting service reporting Assisting customers with account queries, payments, and direct debit setup Supporting basic debt recovery processes and maintaining accurate records Ensuring compliance with GDPR and internal data management policies About You Previous experience in an administrative or business support role Strong customer service and communication skills Good working knowledge of Microsoft Office and databases High attention to detail and ability to manage multiple tasks Experience handling customer queries, complaints, or service issues Understanding of GDPR and data handling best practices Proactive, organised, and able to work collaboratively About the Organisation You will be joining a forward-thinking Local Authority committed to delivering efficient, customer-focused services. The Commercial Waste team plays a key role in generating income while maintaining high service standards across the borough. Flexible working, inclusion, and continuous improvement are at the core of how the organisation operates.
Leasehold Officer (Major Works) North London and Essex An excellent opportunity has arisen to join a well-regarded Local Authority as a Major Works & Dispute Resolution Officer within their Home Ownership team . This is a key role focused on delivering statutory consultations (Section 20) , supporting major works cost recovery , and ensuring leaseholder disputes are resolved efficiently and fairly . You'll act as the central point between residents, contractors, and internal teams - playing a vital role in delivering a transparent, compliant and customer-focused service . Key Responsibilities Lead on all statutory consultation processes (S20) for major works schemes Prepare, issue and manage Notices of Intention, Estimates and Award Provide clear guidance to leaseholders on works, costs, payment options and legal requirements Work closely with contractors and internal teams to ensure accurate information and cost recovery Attend consultation meetings and carry out site visits to verify works Maintain accurate records of all consultation and recharge activity Calculate and issue major works invoices , ensuring clear breakdowns for leaseholders Manage and resolve complex disputes and complaints , aiming for early resolution Prepare cases for County Court / First Tier Tribunal and attend hearings where required Contribute to performance targets and maintain high standards across customer service, H&S and compliance What we're looking for Strong experience delivering major works / S20 consultation processes Good understanding of leasehold legislation (incl. Landlord & Tenant Act 1985 & Commonhold & Leasehold Reform Act 2002) Experience handling leaseholder disputes, complaints or legal cases Ability to interpret leases and apply them in practice Confident engaging with residents, contractors and stakeholders Highly organised with strong attention to detail Why apply? Opportunity to work on high-value, complex major works schemes Mix of technical, customer-facing and dispute resolution work Join a collaborative Home Ownership / Leasehold team Competitive daily rate / salary Hybrid working (typically 2-3 days on site/office ) If this sounds like something you'd be keen to explore, please apply with an updated CV or get in touch for more information.
Jul 10, 2026
Contractor
Leasehold Officer (Major Works) North London and Essex An excellent opportunity has arisen to join a well-regarded Local Authority as a Major Works & Dispute Resolution Officer within their Home Ownership team . This is a key role focused on delivering statutory consultations (Section 20) , supporting major works cost recovery , and ensuring leaseholder disputes are resolved efficiently and fairly . You'll act as the central point between residents, contractors, and internal teams - playing a vital role in delivering a transparent, compliant and customer-focused service . Key Responsibilities Lead on all statutory consultation processes (S20) for major works schemes Prepare, issue and manage Notices of Intention, Estimates and Award Provide clear guidance to leaseholders on works, costs, payment options and legal requirements Work closely with contractors and internal teams to ensure accurate information and cost recovery Attend consultation meetings and carry out site visits to verify works Maintain accurate records of all consultation and recharge activity Calculate and issue major works invoices , ensuring clear breakdowns for leaseholders Manage and resolve complex disputes and complaints , aiming for early resolution Prepare cases for County Court / First Tier Tribunal and attend hearings where required Contribute to performance targets and maintain high standards across customer service, H&S and compliance What we're looking for Strong experience delivering major works / S20 consultation processes Good understanding of leasehold legislation (incl. Landlord & Tenant Act 1985 & Commonhold & Leasehold Reform Act 2002) Experience handling leaseholder disputes, complaints or legal cases Ability to interpret leases and apply them in practice Confident engaging with residents, contractors and stakeholders Highly organised with strong attention to detail Why apply? Opportunity to work on high-value, complex major works schemes Mix of technical, customer-facing and dispute resolution work Join a collaborative Home Ownership / Leasehold team Competitive daily rate / salary Hybrid working (typically 2-3 days on site/office ) If this sounds like something you'd be keen to explore, please apply with an updated CV or get in touch for more information.
Waste Services Officer Salary: 20.58 per hour PAYE Location: Kidderminster Contract: Full Time, 3 months temporary 4 days on site: 8.00am-4.00pm or 9.00am-5.00pm About the Role We are seeking a proactive and organised Waste Services Officer to support the delivery of high-quality waste, recycling and environmental services. Working with operational teams, contractors, residents and partner organisations, you will help ensure services are efficient, compliant and customer focused, while supporting continuous improvement and sustainability initiatives. Key Responsibilities Monitor the performance of waste, recycling and garden waste services. Investigate missed collections, complaints and operational issues, ensuring timely resolution. Carry out inspections, audits and performance monitoring. Support contract management and service improvement initiatives. Analyse service data and produce performance reports. Promote waste reduction and recycling through community engagement. Respond to customer enquiries and liaise with residents, businesses and stakeholders. Assist with investigations into fly-tipping, contamination and other environmental offences. Ensure compliance with environmental legislation, health and safety requirements and organisational policies. Maintain accurate records and support budget monitoring where required. About You You will have: Essential Experience in waste management, environmental services or a related field. Knowledge of waste collection and recycling services. Understanding of environmental legislation and health and safety. Strong communication, customer service and organisational skills. Ability to analyse data and prepare reports. Competence in Microsoft Office. Full UK driving licence. Desirable Experience in contract management and performance monitoring. Knowledge of environmental enforcement. Relevant waste management or environmental qualification.
Jul 09, 2026
Seasonal
Waste Services Officer Salary: 20.58 per hour PAYE Location: Kidderminster Contract: Full Time, 3 months temporary 4 days on site: 8.00am-4.00pm or 9.00am-5.00pm About the Role We are seeking a proactive and organised Waste Services Officer to support the delivery of high-quality waste, recycling and environmental services. Working with operational teams, contractors, residents and partner organisations, you will help ensure services are efficient, compliant and customer focused, while supporting continuous improvement and sustainability initiatives. Key Responsibilities Monitor the performance of waste, recycling and garden waste services. Investigate missed collections, complaints and operational issues, ensuring timely resolution. Carry out inspections, audits and performance monitoring. Support contract management and service improvement initiatives. Analyse service data and produce performance reports. Promote waste reduction and recycling through community engagement. Respond to customer enquiries and liaise with residents, businesses and stakeholders. Assist with investigations into fly-tipping, contamination and other environmental offences. Ensure compliance with environmental legislation, health and safety requirements and organisational policies. Maintain accurate records and support budget monitoring where required. About You You will have: Essential Experience in waste management, environmental services or a related field. Knowledge of waste collection and recycling services. Understanding of environmental legislation and health and safety. Strong communication, customer service and organisational skills. Ability to analyse data and prepare reports. Competence in Microsoft Office. Full UK driving licence. Desirable Experience in contract management and performance monitoring. Knowledge of environmental enforcement. Relevant waste management or environmental qualification.
Housing Officer Harrow l £22.00 per hour PAYE 37.5 hours Mon Fri Temp Are you passionate about delivering excellent housing services? Are you looking for a rewarding opportunity within Social Housing? My client, a well-established UK housing provider with a strong supported housing portfolio, is seeking a dedicated Housing Officer to join the team on an interim basis until August 2026 , with the potential for an extension. Vacancy Brief Role: Housing Officer Contract: Interim until August 2026 Hours: Full time 37.5 hours per week Location: Harrow (HA1) covering Harrow, Brent, Haringey and Enfield. Working Pattern: Monday Friday, 9am 5pm Pay Rate: £22.00 PAYE Compliance: Standard DBS required Travel: Full UK driving license & access to a vehicle required Mileage: Paid at 45p per mile (with business insurance) Key Responsibilities Manage a patch of supported living properties, ensuring they are safe, well-maintained, and compliant. Deliver high-quality housing management services, including tenancy management, arrears monitoring, allocations, lettings, and estate inspections. Handle anti-social behaviour (ASB) cases in line with policies, ensuring timely investigation, escalation, and resolution. Complete repairs inspections, report maintenance issues, and work closely with maintenance teams to ensure timely completion. Support customers to sustain their tenancies, promoting independence and ensuring they understand their rights and responsibilities. Identify vulnerable customers and make appropriate safeguarding referrals, working closely with multi-agency partners. Maximise rental income by proactively managing rent arrears, service charges, former tenant arrears, and financial inclusion support referrals. Work collaboratively with internal teams and external partners local authorities, police, fire service, contractors to ensure positive community outcomes. Support voids management by ensuring swift property turnaround and readiness for new tenants. Promote customer involvement, gather customer feedback, and support continuous improvement of local services. Use data, KPIs, and performance information to identify risks, resolve issues, and improve service delivery. Skills & Outcomes of This Role This role will strengthen your expertise across core housing management functions, including: Demonstrated experience in tenancy management, arrears recovery, ASB handling, and estate management. Excellent customer service skills with the ability to engage, listen, problem-solve and negotiate. Confidence in managing safeguarding concerns, supporting vulnerable clients, and working with multi-agency partners. Strong organisational skills and the ability to be a self-starter, managing a varied caseload across dispersed locations. Experience working with repairs teams, maintenance operatives and external contractors. Enhanced knowledge of compliance, tenancy law, housing legislation, and good neighbourhood management. Ability to analyse patch performance data and contribute to service improvement and community wellbeing. Housing Officer Housing Manager Supported Housing Supported Living Tenancy Management Income Management Rent Arrears ASB Officer Anti-Social Behaviour Void Management Allocations & Lettings Estate Management Housing Association Social Housing Housing Support Tenancy Sustainment Safeguarding Homelessness Community Housing Neighbourhood Officer Property Management Repairs & Maintenance Housing Advice Asset Management Housing Coordinator Local Authority Housing Customer Service Vulnerable Adults Multi-Agency Working Compliance Tenure Management Service Charges Housing Benefit Rent Recovery Harrow Brent Haringey Enfield
Jul 09, 2026
Contractor
Housing Officer Harrow l £22.00 per hour PAYE 37.5 hours Mon Fri Temp Are you passionate about delivering excellent housing services? Are you looking for a rewarding opportunity within Social Housing? My client, a well-established UK housing provider with a strong supported housing portfolio, is seeking a dedicated Housing Officer to join the team on an interim basis until August 2026 , with the potential for an extension. Vacancy Brief Role: Housing Officer Contract: Interim until August 2026 Hours: Full time 37.5 hours per week Location: Harrow (HA1) covering Harrow, Brent, Haringey and Enfield. Working Pattern: Monday Friday, 9am 5pm Pay Rate: £22.00 PAYE Compliance: Standard DBS required Travel: Full UK driving license & access to a vehicle required Mileage: Paid at 45p per mile (with business insurance) Key Responsibilities Manage a patch of supported living properties, ensuring they are safe, well-maintained, and compliant. Deliver high-quality housing management services, including tenancy management, arrears monitoring, allocations, lettings, and estate inspections. Handle anti-social behaviour (ASB) cases in line with policies, ensuring timely investigation, escalation, and resolution. Complete repairs inspections, report maintenance issues, and work closely with maintenance teams to ensure timely completion. Support customers to sustain their tenancies, promoting independence and ensuring they understand their rights and responsibilities. Identify vulnerable customers and make appropriate safeguarding referrals, working closely with multi-agency partners. Maximise rental income by proactively managing rent arrears, service charges, former tenant arrears, and financial inclusion support referrals. Work collaboratively with internal teams and external partners local authorities, police, fire service, contractors to ensure positive community outcomes. Support voids management by ensuring swift property turnaround and readiness for new tenants. Promote customer involvement, gather customer feedback, and support continuous improvement of local services. Use data, KPIs, and performance information to identify risks, resolve issues, and improve service delivery. Skills & Outcomes of This Role This role will strengthen your expertise across core housing management functions, including: Demonstrated experience in tenancy management, arrears recovery, ASB handling, and estate management. Excellent customer service skills with the ability to engage, listen, problem-solve and negotiate. Confidence in managing safeguarding concerns, supporting vulnerable clients, and working with multi-agency partners. Strong organisational skills and the ability to be a self-starter, managing a varied caseload across dispersed locations. Experience working with repairs teams, maintenance operatives and external contractors. Enhanced knowledge of compliance, tenancy law, housing legislation, and good neighbourhood management. Ability to analyse patch performance data and contribute to service improvement and community wellbeing. Housing Officer Housing Manager Supported Housing Supported Living Tenancy Management Income Management Rent Arrears ASB Officer Anti-Social Behaviour Void Management Allocations & Lettings Estate Management Housing Association Social Housing Housing Support Tenancy Sustainment Safeguarding Homelessness Community Housing Neighbourhood Officer Property Management Repairs & Maintenance Housing Advice Asset Management Housing Coordinator Local Authority Housing Customer Service Vulnerable Adults Multi-Agency Working Compliance Tenure Management Service Charges Housing Benefit Rent Recovery Harrow Brent Haringey Enfield
