5 jobs found

Product Delivery Manager Role Overview The Product Delivery Manager is responsible for overseeing and delivering the complete onboard guest experience across assigned cruise ships. Working in line with company standards and guest expectations, the role ensures the successful preparation, execution, and continuous improvement of the onboard product and service offering. In partnership with the Head of Guest Experience, Head of Hotel Operations, Procurement, and the Chief Experience Officer (CXO), the Product Delivery Manager ensures operational excellence, brand consistency, achievement of KPIs and revenue targets, and the delivery of an exceptional cruise experience for every guest. Key Responsibilities Guest Experience & Product Delivery Take full ownership of the end-to-end onboard guest experience, ensuring delivery aligns with corporate standards and brand expectation Work closely with internal stakeholders to maintain onboard service standards, ensure compliance with operational procedures, and identify priorities for ship improvements. Collaborate with the Head of Guest Experience, Group Head of Hotel Operations, Procurement, and the CXO to develop and implement the Guest Experience brand strategy in a way that is operationally deliverable onboard. Monitor onboard product delivery performance and ensure consistent compliance with agreed standards. Review guest feedback, surveys, analytics, and comment forms to identify improvement opportunities and implement corrective action plans. Support the development and implementation of new product and service enhancements across the fleet. Operational Performance Act as the primary point of contact for Hotel Directors and Guest Services Managers on all product and service-related matters. Monitor ship performance across guest satisfaction, onboard revenue, operational KPIs, and compliance measures. Produce monthly operational performance reports for the CXO and senior leadership team. Analyse onboard product delivery and revenue performance to ensure optimal execution across assigned vessels. Review operational dashboards and work collaboratively with onboard and shoreside teams to drive continuous improvement and operational excellence. Review daily operational logs to ensure smooth cruise operations and provide recommendations to onboard management teams. Audits, Projects & Ship Support Conduct regular ship visits to audit standards, support onboard teams, and ensure consistent product delivery. Coordinate Mystery Shopper audits and manage all follow-up actions and improvement initiatives. Support the planning and operational delivery of charter cruises in collaboration with the CXO. Develop project plans and recommendations for hotel refurbishment and enhancement projects. Manage weekly hotel snagging lists and work closely with Technical Officers to ensure all hotel equipment and facilities are maintained to required standards. Key Skills & Experience Minimum of 3 years management experience within a full-service hotel, resort, or cruise ship environment in a senior operational role. Previous cruise ship experience is preferred but not essential. Strong organisational, leadership, and problem-solving abilities. Excellent verbal and written communication skills in English. Proficient in Microsoft Office and onboard PMS systems such as Resco or equivalent. Ability to analyse operational performance and make data-driven decisions. Confident, accountable, proactive, and results-oriented approach. Flexible and willing to travel regularly, including working weekends as required. Committed to promoting a positive can do, will do, with pleasure service culture. Key Performance Indicators (KPIs) Onboard Revenue Margin (ONB REV) performance-related bonus applicable Onboard & Shoreside Operational Cost Performance (OPEX) Onboard & Shoreside Guest Satisfaction / Net Promoter Score (NPS) Product Delivery Compliance & Brand Standards Mystery Shopper Audit Results Operational Improvement & Project Delivery Metrics benefits : 20 days holiday increasing annually to 25 + bank holidays Access to Sage Benefits offering many retail, gym, cinema discounts as well as a GP and personal counselling and advice, wellbeing Employee of the month reward Company performance annual reward Ex UK Cruise after 6 months to enjoy 1 day for off for your birthday after 1 year Friendly, open office environment as well as hybrid working pattern Please notes: Must be able to travel and drive due to travel requirements. ideally have a revenue and guest experience background.

Oracle Forms Developer 6-Month Contract - Inside IR35 - up to 550 per day Bristol or Leicester based - hybrid working - 2 days a week onsite Defence sector - must hold current SC Clearance to be considered The Role You'll join the Digital Solutions Team, as a software developer, playing an active role in the through life engineering support to the UK naval fleet support, ensuring that submarines and submariners go to sea safely. What you'll do: Lead requirement analysis, production, and review of technical design solutions of large/complex programmes, supporting the UK submarine fleet. Lead efficient software development using good design - considering code reuse and efficiencies as well as innovative implementation methodologies. Apply technical experience and knowledge in the evaluation of solutions and maintain technical awareness to a level where alternatives can be advised, analysed and modelled. What you'll need: In-depth knowledge of the Oracle APEX web-based application development toolset and its use to design and develop web applications. Demonstrable competence developing complex server-side PL/SQL code for data input validation and data import/export. JavaScript knowledge and experience. Disciplined and methodical approach to configuration control. To attend workshops / reviews / stand-ups to discuss the development project, demonstrate progress to date and communicate with project stakeholders. Share knowledge with team members within the company. To collaborate closely with BAs, PMs, DBA and Infra resources to understand business requirements and translate them into technical solutions. Working experience of Agile Development, Azure DevOps and Scrum Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.

Senior Finance Systems Manager - Aderant - London A Senior Finance Systems Manager / Head of Finance Systems with extensive experience of the Aderant practice & finance management system is required by a leading London-based law firm. This is an initial 12-month FTC, with a potential for that to be made permanent If you possess a passion for leveraging technology to enhance processes and the Aderant expertise to lead system development, this is an exciting opportunity to make a substantial impact. Experience Required: 6+ years' experience managing and maintaining financial systems in a law firm Proven expertise with Aderant i.e. Aderant Expert Leading system implementations, migrations, or major upgrades of the Aderant Finance System Strong understanding of accounting principles and legal finance ops. Excellent project management and stakeholder engagement skills. Experience of leading a team Have some knowledge of both on-prem and cloud-hosted applications You will assume the responsibility of leading, overseeing, maintaining, and enhancing the firm's Aderant Practice and Finance Management System. You will also shape the strategic vision for the firm's PMS, ensuring alignment with business objectives and regulatory requirements. This position plays a pivotal role in driving system improvements and leading technology upgrades that align with the firm's strategic objectives. You will assume responsibility for the delivery phase, overseeing timelines, resources, and stakeholder expectations to guarantee the successful implementation of roadmap initiatives throughout the organisation. Collaborating closely with colleagues from various departments, including Finance, IT, and Legal Operations, as well as external stakeholders, to deliver robust and innovative solutions. They are looking to pay a starting salary of £100,000 - £120,000 + Hybrid working To apply, press apply now or send your CV to Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.

We're Hiring: Epicor Technical Consultant - Team Leader Are you a seasoned Epicor expert with a passion for leading teams and delivering high-impact ERP solutions? Chapman Tate Associates are seeking a Team Leader where your technical skills and leadership will shape the future of our Epicor implementations. What You'll Do Lead a talented team of Epicor consultants and developers. Architect scalable ERP solutions tailored to client needs. Design and optimize BAQs , BPMs , and system architecture. Collaborate across departments to translate business needs into technical solutions. Drive innovation, quality, and continuous improvement. What You Bring Strong hands-on experience with Epicor ERP , especially BAQs & BPMs. Proven track record in technical architecture design . Experience leading technical teams and managing project delivery. Excellent communication and problem-solving skills. Bonus Points For Epicor certifications Integration experience (REST, SOAP, EDI) SQL Server, SSRS, or C# knowledge Why Join Us? Collaborative, forward-thinking environment Opportunities for growth and certification Flexible working options Competitive salary + benefits Interested? Let's talk! Apply now or message us directly to learn more.