Network & Infrastructure Engineer Location London / Hybrid Salary £45,000-£55,000 DOE About the Role Veritas Workspace Solutions is a growing Managed Service Provider (MSP) delivering networking, cloud, cyber security, telecommunications and IT infrastructure solutions to businesses across the UK. We are looking for an experienced Network & Infrastructure Engineer to join our technical team. This is a hands-on role combining project delivery, customer support, infrastructure design and technical consultancy across multiple client environments. This position is ideal for someone who enjoys working with a variety of technologies, visiting customer sites, delivering projects and acting as a trusted technical advisor. Key Responsibilities Design, implement and support customer network infrastructure. Configure and maintain routers, switches, firewalls and wireless networks. Support LAN, WAN, VPN and SD-WAN environments. Troubleshoot complex network and connectivity issues. Manage VLANs, routing and switching configurations. Support Microsoft 365 and Azure cloud environments. Maintain Windows Server and Active Directory infrastructure. Support VMware and Hyper-V virtualisation platforms. Deliver infrastructure upgrades, migrations and deployment projects. Monitor network performance, availability and security. Assist with cyber security improvements and best practices. Conduct customer infrastructure reviews and technical assessments. Participate in customer onboarding and service transitions. Assist with technical pre-sales and solution design activities. Produce and maintain technical documentation and network diagrams. Provide remote and onsite support across customer environments. Act as a senior escalation point for complex technical issues. Work closely with vendors, carriers and technology partners. Visit customer sites across London and the South East as required. Identify opportunities to improve customer infrastructure and resilience. Essential Skills & Experience 3+ years' experience in a Network Engineer, Infrastructure Engineer or similar role. Strong understanding of IP addressing, subnetting, DNS and DHCP. Knowledge of TCP/IP, UDP, ICMP and core networking protocols. Strong understanding of routing, switching and VLAN technologies. Experience with Fortinet, Sophos, Cisco Meraki or equivalent networking platforms. Experience supporting Windows Server, Active Directory and Microsoft 365. Experience with VMware or Hyper-V environments. Strong troubleshooting and diagnostic skills. Excellent customer-facing communication skills. Full UK driving licence preferred. Desirable • CCNA, CCNP or equivalent certification • MSP experience • Azure certifications • VoIP and telecommunications experience • Cyber security knowledge What You'll Get • £45,000-£55,000 DOE • Ongoing training and certification support • Exposure to a wide range of technologies and customer environments • Opportunities to work on networking, cloud and infrastructure projects • Involvement in customer onboarding and pre-sales consultancy • Genuine career progression within a growing MSP • Friendly and supportive team environment
Jul 15, 2026
Full time
Network & Infrastructure Engineer Location London / Hybrid Salary £45,000-£55,000 DOE About the Role Veritas Workspace Solutions is a growing Managed Service Provider (MSP) delivering networking, cloud, cyber security, telecommunications and IT infrastructure solutions to businesses across the UK. We are looking for an experienced Network & Infrastructure Engineer to join our technical team. This is a hands-on role combining project delivery, customer support, infrastructure design and technical consultancy across multiple client environments. This position is ideal for someone who enjoys working with a variety of technologies, visiting customer sites, delivering projects and acting as a trusted technical advisor. Key Responsibilities Design, implement and support customer network infrastructure. Configure and maintain routers, switches, firewalls and wireless networks. Support LAN, WAN, VPN and SD-WAN environments. Troubleshoot complex network and connectivity issues. Manage VLANs, routing and switching configurations. Support Microsoft 365 and Azure cloud environments. Maintain Windows Server and Active Directory infrastructure. Support VMware and Hyper-V virtualisation platforms. Deliver infrastructure upgrades, migrations and deployment projects. Monitor network performance, availability and security. Assist with cyber security improvements and best practices. Conduct customer infrastructure reviews and technical assessments. Participate in customer onboarding and service transitions. Assist with technical pre-sales and solution design activities. Produce and maintain technical documentation and network diagrams. Provide remote and onsite support across customer environments. Act as a senior escalation point for complex technical issues. Work closely with vendors, carriers and technology partners. Visit customer sites across London and the South East as required. Identify opportunities to improve customer infrastructure and resilience. Essential Skills & Experience 3+ years' experience in a Network Engineer, Infrastructure Engineer or similar role. Strong understanding of IP addressing, subnetting, DNS and DHCP. Knowledge of TCP/IP, UDP, ICMP and core networking protocols. Strong understanding of routing, switching and VLAN technologies. Experience with Fortinet, Sophos, Cisco Meraki or equivalent networking platforms. Experience supporting Windows Server, Active Directory and Microsoft 365. Experience with VMware or Hyper-V environments. Strong troubleshooting and diagnostic skills. Excellent customer-facing communication skills. Full UK driving licence preferred. Desirable • CCNA, CCNP or equivalent certification • MSP experience • Azure certifications • VoIP and telecommunications experience • Cyber security knowledge What You'll Get • £45,000-£55,000 DOE • Ongoing training and certification support • Exposure to a wide range of technologies and customer environments • Opportunities to work on networking, cloud and infrastructure projects • Involvement in customer onboarding and pre-sales consultancy • Genuine career progression within a growing MSP • Friendly and supportive team environment
SF Partners are supporting a brilliant, established and growing organisation in Coventry CV6 that are looking for a Planning Coordinator on a 12 month contract basis. Hybrid working Salary: £30,000 As a Planning Coordinator, you will be responsible for maintaining and developing the UK field support product infrastructure, to ensure a smooth day to day operation for all customers and growing the network in line with business requirements reporting to the Planning Manager. + Main duties -Manage Host relationships with circa 400 partners, ranging from a leading Supermarket (which is circa £1M account) down to independent single site hosts, managing any day to day issues, ad hoc expansion and new site requests. Attend review meetings with major hosting partners to ensure healthy on going relationship. -Work closely with New Business and Business Implementation teams to ensure new business and customer project work is completed in line with customer deadlines. -Complete administrative tasks such as matching engineers to a suitable product and location, identifying expansion opportunities if current network capacity cannot fulfil the customer requirement. -Ensure the estate meets Health & Safety guidelines by monitoring Risk Assessments and actioning any remedial measures -Monitor and maintain exchange capacity to maintain optimum capacity and efficiency of the network. -Work with 3rd party site finders to identify and assess new site opportunities, ensuring suitability of sites and arranging legal documentation to on board new hosts. -Assist with ensuring the network remains accessible to multiple stakeholders, acting promptly on any issues reported and arranging suitable alternatives if products are to remain inaccessible by next delivery round. -Liaise with maintenance department and 3rd party installers to ensure installs are scheduled and completed in line with customer requirements. -Manage and maintain all administrative details regarding exchanges up to date including host licence agreements.
Jul 15, 2026
Contractor
SF Partners are supporting a brilliant, established and growing organisation in Coventry CV6 that are looking for a Planning Coordinator on a 12 month contract basis. Hybrid working Salary: £30,000 As a Planning Coordinator, you will be responsible for maintaining and developing the UK field support product infrastructure, to ensure a smooth day to day operation for all customers and growing the network in line with business requirements reporting to the Planning Manager. + Main duties -Manage Host relationships with circa 400 partners, ranging from a leading Supermarket (which is circa £1M account) down to independent single site hosts, managing any day to day issues, ad hoc expansion and new site requests. Attend review meetings with major hosting partners to ensure healthy on going relationship. -Work closely with New Business and Business Implementation teams to ensure new business and customer project work is completed in line with customer deadlines. -Complete administrative tasks such as matching engineers to a suitable product and location, identifying expansion opportunities if current network capacity cannot fulfil the customer requirement. -Ensure the estate meets Health & Safety guidelines by monitoring Risk Assessments and actioning any remedial measures -Monitor and maintain exchange capacity to maintain optimum capacity and efficiency of the network. -Work with 3rd party site finders to identify and assess new site opportunities, ensuring suitability of sites and arranging legal documentation to on board new hosts. -Assist with ensuring the network remains accessible to multiple stakeholders, acting promptly on any issues reported and arranging suitable alternatives if products are to remain inaccessible by next delivery round. -Liaise with maintenance department and 3rd party installers to ensure installs are scheduled and completed in line with customer requirements. -Manage and maintain all administrative details regarding exchanges up to date including host licence agreements.
1st Line IT Support Analyst Location: Camberley (Office-based) Job Type: Permanent Salary: 28,000 - 30,000 + Excellent Benefits Kick-start or develop your IT support career We're looking for a customer-focused 1st Line IT Support Analyst to join a growing Managed Services team supporting a diverse portfolio of business customers across the UK. This is an excellent opportunity for someone with previous IT support experience who enjoys solving technical issues, delivering outstanding customer service and developing their technical skills within a collaborative, fast-paced environment. You'll be the first point of contact for customers, resolving a wide range of IT issues while working closely with experienced 2nd and 3rd Line Engineers. If you're passionate about technology, enjoy learning, and want to build a long-term career in IT, we'd love to hear from you. Your responsibilities will include: Acting as the first point of contact for IT support queries via phone, email and service desk. Logging, categorising and prioritising incidents using the ticketing system. Troubleshooting hardware, software, Microsoft 365 and networking issues. Resolving common support requests including password resets, user account administration and software installations. Escalating more complex issues to specialist support teams with clear documentation. Monitoring alerts and proactively identifying potential issues before they impact customers. Keeping customers informed throughout the lifecycle of their support requests. Maintaining accurate documentation and contributing to the knowledge base. Working to agreed Service Level Agreements (SLAs) while delivering an exceptional customer experience. Collaborating with colleagues across the wider IT support function to achieve successful outcomes. About you - You'll ideally have: Previous experience in a 1st Line IT Support or Service Desk role. Good knowledge of Windows and/or macOS operating systems. Experience supporting Microsoft technologies including Azure, Intune and Microsoft Defender. Familiarity with Active Directory and user administration. Experience using ITSM or ticketing platforms such as ServiceNow, Jira or similar. Understanding of networking fundamentals including TCP/IP, DNS and DHCP. Experience supporting Microsoft Outlook, Exchange and Microsoft 365 applications. Excellent communication and customer service skills. Strong problem-solving abilities with good attention to detail. A willingness to learn, develop and work as part of a supportive team. Benefits include: Generous annual leave Birthday day off Company pension with employer contribution Private health and dental support Employee Assistance Programme Life assurance Employee discounts platform Cycle to Work scheme Team incentives and recognition programmes Paid volunteering day Thank you for taking the time to apply to OPR Resourcing Specialists. If your application is successful you will be contacted within 7 days. We apologise but due to the high volume of applications we receive we are unable to provide feedback on individual CV's. Regrettably, we are unable to offer Right to Work Sponsorship. If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered. Please note that by applying for the above job it will be understood that you accept our Terms of Business and Privacy Policy which can be found on our website on the page "Find A Job".
Jul 15, 2026
Full time
1st Line IT Support Analyst Location: Camberley (Office-based) Job Type: Permanent Salary: 28,000 - 30,000 + Excellent Benefits Kick-start or develop your IT support career We're looking for a customer-focused 1st Line IT Support Analyst to join a growing Managed Services team supporting a diverse portfolio of business customers across the UK. This is an excellent opportunity for someone with previous IT support experience who enjoys solving technical issues, delivering outstanding customer service and developing their technical skills within a collaborative, fast-paced environment. You'll be the first point of contact for customers, resolving a wide range of IT issues while working closely with experienced 2nd and 3rd Line Engineers. If you're passionate about technology, enjoy learning, and want to build a long-term career in IT, we'd love to hear from you. Your responsibilities will include: Acting as the first point of contact for IT support queries via phone, email and service desk. Logging, categorising and prioritising incidents using the ticketing system. Troubleshooting hardware, software, Microsoft 365 and networking issues. Resolving common support requests including password resets, user account administration and software installations. Escalating more complex issues to specialist support teams with clear documentation. Monitoring alerts and proactively identifying potential issues before they impact customers. Keeping customers informed throughout the lifecycle of their support requests. Maintaining accurate documentation and contributing to the knowledge base. Working to agreed Service Level Agreements (SLAs) while delivering an exceptional customer experience. Collaborating with colleagues across the wider IT support function to achieve successful outcomes. About you - You'll ideally have: Previous experience in a 1st Line IT Support or Service Desk role. Good knowledge of Windows and/or macOS operating systems. Experience supporting Microsoft technologies including Azure, Intune and Microsoft Defender. Familiarity with Active Directory and user administration. Experience using ITSM or ticketing platforms such as ServiceNow, Jira or similar. Understanding of networking fundamentals including TCP/IP, DNS and DHCP. Experience supporting Microsoft Outlook, Exchange and Microsoft 365 applications. Excellent communication and customer service skills. Strong problem-solving abilities with good attention to detail. A willingness to learn, develop and work as part of a supportive team. Benefits include: Generous annual leave Birthday day off Company pension with employer contribution Private health and dental support Employee Assistance Programme Life assurance Employee discounts platform Cycle to Work scheme Team incentives and recognition programmes Paid volunteering day Thank you for taking the time to apply to OPR Resourcing Specialists. If your application is successful you will be contacted within 7 days. We apologise but due to the high volume of applications we receive we are unable to provide feedback on individual CV's. Regrettably, we are unable to offer Right to Work Sponsorship. If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered. Please note that by applying for the above job it will be understood that you accept our Terms of Business and Privacy Policy which can be found on our website on the page "Find A Job".
Job Title: Field Engineer Location: Newbury Salary: Competitive Job Type: Full Time, Permanent At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centred around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great. About the role: As a Field Engineer, you will be responsible for delivering high-quality technical support both on-site and remotely, ensuring the smooth operation of IT systems for our clients. You will act as a key escalation point for other service desk engineers, providing advanced troubleshooting and resolution for complex technical issues. Your role will involve working closely with clients to understand their technical needs, diagnosing problems, and implementing solutions to enhance the overall IT environment. Key Responsibilities Address technical queries promptly and efficiently, prioritising them to meet KPIs and customer service expectations Providing timely updates to clients Diagnose and resolve technical issues and provide technical assistance on client sites Completing proactive maintenance onsite Respond to escalations from 2nd and 3rd Line Engineers by offering support and technical advice to resolve client queries Maintain and update accurate client site documentation via IT Glue, championing the importance of documentation Maintain company's Information Security policies and procedures Propose improvements to client systems and services to continuously enhance their systems and operations Managing your time efficiently and planning your day accordingly Keep up to date with new technologies adopted by Netteam and our client base Improve your technical knowledge through company training and self-study Provide out-of-hours or standby support to our clients on a rota basis About you: Experience: Ability to work unsupervised, independently and as part of a team IT-related degree or relevant qualifications highly desirable Demonstrable experience as a Service Desk Engineer Able to demonstrate a good all-round knowledge of IT principles Experience with PSA/RMM tools such as Autotask, AEM and IT Glue to provide enhanced support services to clients would be advantageous Experience in initial remote diagnostics, analysis and proactive monitoring would be advantageous Willingness to learn new software and hardware technologies Experience supporting Microsoft Windows Server and Desktop environments Strong working knowledge of Microsoft 365, including Exchange Online, SharePoint, Teams and related cloud services Detailed experience with Backup/DRaaS technologies, Microsoft Entra ID and Infrastructure as a Service (IaaS) Strong knowledge of Microsoft Intune, Conditional Access and Microsoft security technologies Experience supporting Voice over IP (VoIP) solutions, including 3CX, would be advantageous Knowledge of networking technologies including TCP/IP, firewalls, routing and switching Ability to run, patch and terminate cabling to support the installation of new hardware Experience within an MSP and/or the hospitality sector would be advantageous but is not essential Current and valid UK driving licence is essential Personal Attributes: Friendly and professional Excited about tech and thrives on developing understanding of new technologies Possesses good written and verbal communications skills and the ability to clearly communicate complex technical issues to non-technical clients Recognises the importance of frequent and clear communications Keen to research new products and information around technical solutions that could provide answers and solve problems which benefit the whole team Feel that every day is a day of learning Disciplined, with the ability to prioritise and execute tasks under pressure Harnesses pressure to deliver results Why join us? We make work life balance a normal, not a benefit A fun and productive place to work Great team of people to work alongside Workplace Pension Comprehensive in-house and external training offered Competitive salary that reflects your skills and experience Diversity and Inclusion: We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs. Other: In line with our recruitment policy and client expectation, some roles will be subject to a basic DBS disclosure. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of; IT Field Engineer, Field Engineer, Network Support Engineer, 2nd Line Engineer, ICT Support Engineer, IT Engineer, Technical Support Engineer, may also be considered for this role.
Jul 15, 2026
Full time
Job Title: Field Engineer Location: Newbury Salary: Competitive Job Type: Full Time, Permanent At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centred around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great. About the role: As a Field Engineer, you will be responsible for delivering high-quality technical support both on-site and remotely, ensuring the smooth operation of IT systems for our clients. You will act as a key escalation point for other service desk engineers, providing advanced troubleshooting and resolution for complex technical issues. Your role will involve working closely with clients to understand their technical needs, diagnosing problems, and implementing solutions to enhance the overall IT environment. Key Responsibilities Address technical queries promptly and efficiently, prioritising them to meet KPIs and customer service expectations Providing timely updates to clients Diagnose and resolve technical issues and provide technical assistance on client sites Completing proactive maintenance onsite Respond to escalations from 2nd and 3rd Line Engineers by offering support and technical advice to resolve client queries Maintain and update accurate client site documentation via IT Glue, championing the importance of documentation Maintain company's Information Security policies and procedures Propose improvements to client systems and services to continuously enhance their systems and operations Managing your time efficiently and planning your day accordingly Keep up to date with new technologies adopted by Netteam and our client base Improve your technical knowledge through company training and self-study Provide out-of-hours or standby support to our clients on a rota basis About you: Experience: Ability to work unsupervised, independently and as part of a team IT-related degree or relevant qualifications highly desirable Demonstrable experience as a Service Desk Engineer Able to demonstrate a good all-round knowledge of IT principles Experience with PSA/RMM tools such as Autotask, AEM and IT Glue to provide enhanced support services to clients would be advantageous Experience in initial remote diagnostics, analysis and proactive monitoring would be advantageous Willingness to learn new software and hardware technologies Experience supporting Microsoft Windows Server and Desktop environments Strong working knowledge of Microsoft 365, including Exchange Online, SharePoint, Teams and related cloud services Detailed experience with Backup/DRaaS technologies, Microsoft Entra ID and Infrastructure as a Service (IaaS) Strong knowledge of Microsoft Intune, Conditional Access and Microsoft security technologies Experience supporting Voice over IP (VoIP) solutions, including 3CX, would be advantageous Knowledge of networking technologies including TCP/IP, firewalls, routing and switching Ability to run, patch and terminate cabling to support the installation of new hardware Experience within an MSP and/or the hospitality sector would be advantageous but is not essential Current and valid UK driving licence is essential Personal Attributes: Friendly and professional Excited about tech and thrives on developing understanding of new technologies Possesses good written and verbal communications skills and the ability to clearly communicate complex technical issues to non-technical clients Recognises the importance of frequent and clear communications Keen to research new products and information around technical solutions that could provide answers and solve problems which benefit the whole team Feel that every day is a day of learning Disciplined, with the ability to prioritise and execute tasks under pressure Harnesses pressure to deliver results Why join us? We make work life balance a normal, not a benefit A fun and productive place to work Great team of people to work alongside Workplace Pension Comprehensive in-house and external training offered Competitive salary that reflects your skills and experience Diversity and Inclusion: We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs. Other: In line with our recruitment policy and client expectation, some roles will be subject to a basic DBS disclosure. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of; IT Field Engineer, Field Engineer, Network Support Engineer, 2nd Line Engineer, ICT Support Engineer, IT Engineer, Technical Support Engineer, may also be considered for this role.
Job Title: Comms Helpdesk Technician (Desk-Based) Location: Office-based role, Pencoed, Bridgend, South Wales Salary: 28,000 - 30,000 per annum Job Type: Full-time, Permanent Working Hours: Monday to Friday, 08:00 to 18:00, with On-Call weekend support on rotation. 5 days per week, 8.5 hours per day during these times including a 30-minute lunch break) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. About The Role: We are seeking a Comms Helpdesk Technician to provide high-quality remote support across our VoIP, connectivity, and data networking and Wi-Fi services. This desk-based role is ideal for an experienced 1st Line Technician in Comms or IT technician with strong troubleshooting skills, good customer communication, and a desire to progress within the communications engineering field. You will act as a key point of contact on our helpdesk for comms-related queries, taking inbound calls from customers who require technical assistance and immediately triaging their calls with a view to helping and close that ticket. If you are unable to assist, you will be responsible taking all relevant information from the client and escalating where appropriate and ensuring outstanding service delivery for both our internal teams and partner environments. Key Responsibilities: Incident Management: Act as the first point of contact for customers, logging, categorising, and prioritising incidents and service requests in line with ITIL best practice. Service Level Management: Manage and resolve tickets in accordance with agreed SLAs, ensuring timely responses, clear progress updates, and accurate resolution records. Ownership & Escalation Control: Take end-to-end ownership of tickets, focusing on First Contact Resolution (FCR), and escalating to 2nd/3rd Line teams where required with clear diagnostic information. Technical Troubleshooting: Diagnose and resolve issues across VoIP platforms, SIP trunks, hosted telephony, firewalls, routers, LAN/WAN, Wi-Fi and broadband services (FTTC/FTTP/SoGEA). Supplier & Carrier Management: Engage and manage third-party providers (e.g. ISPs, VoIP platforms, carriers), ensuring effective fault escalation, progress tracking, and accountability. Event, Monitoring & Major Incident Support: Investigate alerts, outages, and performance issues (e.g. latency, jitter, packet loss), supporting major incident response and service restoration. Knowledge Management & Documentation: Maintain and enhance technical documentation, known error records, and Knowledge Base articles related to telecoms and networking solutions. Collaboration & Service Improvement: Work closely with IT and Comms Specialists to improve processes, reduce escalations, and strengthen service delivery across the business. Service Communication: Maintain clear, concise, and professional communication with customers and stakeholders throughout the incident lifecycle, ensuring a positive service experience. Operational Tooling: Effectively use ticketing systems, RMM tools, and third-party platforms to manage workload, prioritise tasks, and maintain data accuracy. Out-of-Hours Support: Provide support for telecoms and connectivity services during scheduled weekend shifts, escalating to on-call specialists in line with defined processes. Customer Experience Excellence: Provide a professional, reliable support service focused on minimising disruption and maintaining strong customer satisfaction (CSAT/NPS). What we're looking for: Have an ICT and/or Telecoms background with service desk experience is essential Basic understanding of SIP, RTP, NAT, and VoIP fundamentals. Basic knowledge of routing, switching, VLANs, and firewall concepts. Engineering Mindset and a keen desire towards problem-solving and ability to diagnose issues logically. Excellent communication skills with a customer-first mindset. Ability to work effectively in a fast-paced helpdesk environment. Desire to grow skills and progress toward more advanced comms engineering roles. Exposure to hosted VoIP platforms (e.g., Yealink, Gamma, Horizon, CallSwitch, etc.) Experience with DrayTek, Unifi, Aruba, or similar networking solutions. Benefits: Inclusive EMI Share Equity Scheme - own a slice of the 'Purple Pie'. 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Birthday day off. Additional day off for personal life milestones. "Give Back Day" for supporting a charity of your choice. Perkbox discounts across shopping, gyms, restaurants and more. Regular social events and team-building opportunities. Career growth pathways into senior communications or network engineering. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; Telecoms Service Desk Technician, Comms Support, 2nd Line Support, 2nd Line Helpdesk Engineer, Technical Support, Helpdesk Support Technician, Fault Desk, Telecoms Service Desk and Telecommunications Support Technician will also be considered for this role.
Jul 15, 2026
Full time
Job Title: Comms Helpdesk Technician (Desk-Based) Location: Office-based role, Pencoed, Bridgend, South Wales Salary: 28,000 - 30,000 per annum Job Type: Full-time, Permanent Working Hours: Monday to Friday, 08:00 to 18:00, with On-Call weekend support on rotation. 5 days per week, 8.5 hours per day during these times including a 30-minute lunch break) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. About The Role: We are seeking a Comms Helpdesk Technician to provide high-quality remote support across our VoIP, connectivity, and data networking and Wi-Fi services. This desk-based role is ideal for an experienced 1st Line Technician in Comms or IT technician with strong troubleshooting skills, good customer communication, and a desire to progress within the communications engineering field. You will act as a key point of contact on our helpdesk for comms-related queries, taking inbound calls from customers who require technical assistance and immediately triaging their calls with a view to helping and close that ticket. If you are unable to assist, you will be responsible taking all relevant information from the client and escalating where appropriate and ensuring outstanding service delivery for both our internal teams and partner environments. Key Responsibilities: Incident Management: Act as the first point of contact for customers, logging, categorising, and prioritising incidents and service requests in line with ITIL best practice. Service Level Management: Manage and resolve tickets in accordance with agreed SLAs, ensuring timely responses, clear progress updates, and accurate resolution records. Ownership & Escalation Control: Take end-to-end ownership of tickets, focusing on First Contact Resolution (FCR), and escalating to 2nd/3rd Line teams where required with clear diagnostic information. Technical Troubleshooting: Diagnose and resolve issues across VoIP platforms, SIP trunks, hosted telephony, firewalls, routers, LAN/WAN, Wi-Fi and broadband services (FTTC/FTTP/SoGEA). Supplier & Carrier Management: Engage and manage third-party providers (e.g. ISPs, VoIP platforms, carriers), ensuring effective fault escalation, progress tracking, and accountability. Event, Monitoring & Major Incident Support: Investigate alerts, outages, and performance issues (e.g. latency, jitter, packet loss), supporting major incident response and service restoration. Knowledge Management & Documentation: Maintain and enhance technical documentation, known error records, and Knowledge Base articles related to telecoms and networking solutions. Collaboration & Service Improvement: Work closely with IT and Comms Specialists to improve processes, reduce escalations, and strengthen service delivery across the business. Service Communication: Maintain clear, concise, and professional communication with customers and stakeholders throughout the incident lifecycle, ensuring a positive service experience. Operational Tooling: Effectively use ticketing systems, RMM tools, and third-party platforms to manage workload, prioritise tasks, and maintain data accuracy. Out-of-Hours Support: Provide support for telecoms and connectivity services during scheduled weekend shifts, escalating to on-call specialists in line with defined processes. Customer Experience Excellence: Provide a professional, reliable support service focused on minimising disruption and maintaining strong customer satisfaction (CSAT/NPS). What we're looking for: Have an ICT and/or Telecoms background with service desk experience is essential Basic understanding of SIP, RTP, NAT, and VoIP fundamentals. Basic knowledge of routing, switching, VLANs, and firewall concepts. Engineering Mindset and a keen desire towards problem-solving and ability to diagnose issues logically. Excellent communication skills with a customer-first mindset. Ability to work effectively in a fast-paced helpdesk environment. Desire to grow skills and progress toward more advanced comms engineering roles. Exposure to hosted VoIP platforms (e.g., Yealink, Gamma, Horizon, CallSwitch, etc.) Experience with DrayTek, Unifi, Aruba, or similar networking solutions. Benefits: Inclusive EMI Share Equity Scheme - own a slice of the 'Purple Pie'. 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Birthday day off. Additional day off for personal life milestones. "Give Back Day" for supporting a charity of your choice. Perkbox discounts across shopping, gyms, restaurants and more. Regular social events and team-building opportunities. Career growth pathways into senior communications or network engineering. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; Telecoms Service Desk Technician, Comms Support, 2nd Line Support, 2nd Line Helpdesk Engineer, Technical Support, Helpdesk Support Technician, Fault Desk, Telecoms Service Desk and Telecommunications Support Technician will also be considered for this role.
ROLE TITLE: Duty Technician LOCATION: Hursley - 4 days on 4 days off - 7am to 7pm / 7pm to 7am rotaing shifts CLEARANCE: The ideal candidate will have active SC Clearance or be eligible to undergo SC Clearance. SALARY: 41,000 per annum We are actively looking to secure a Duty Technician to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively. Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Job Purpose/The Role: The Duty Technician plays a crucial role in maintaining the smooth operation of our supply chain processes. This position requires a detail-oriented individual who can handle various tasks related to inventory management, equipment maintenance, and quality control. The ideal candidate should have strong technical skills, excellent problem-solving abilities, and a solid understanding of supply chain principles . Required Skills: To handle incoming technical support incidents, requests and changes. Management of personal call queue, ensuring calls are closed in a timely fashion. Provide updates and ensure ongoing customer communication is maintained. Resolution of calls ranging from simple password resets to complex server queries. Escalation of calls to 3rd Line Team as necessary. To work as part of a close-knit and highly skilled team of Engineers. Provide excellent customer service. Work with other internal teams (3rd Line Technical Delivery Teams, Development, Projects, etc.) Perform software builds/re-builds on PCs and laptops as required. Fix hardware faults and install upgrades to client hardware. Benefits Include: Contributory pension scheme Employee Assistance Program Medical and Dental cover 22 days holiday + bank holidays Maternity Pay/Shared Parental leave and paternity leave Sick pay Suitable Candidates should submit CVs in the first instance. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Jul 15, 2026
Full time
ROLE TITLE: Duty Technician LOCATION: Hursley - 4 days on 4 days off - 7am to 7pm / 7pm to 7am rotaing shifts CLEARANCE: The ideal candidate will have active SC Clearance or be eligible to undergo SC Clearance. SALARY: 41,000 per annum We are actively looking to secure a Duty Technician to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively. Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Job Purpose/The Role: The Duty Technician plays a crucial role in maintaining the smooth operation of our supply chain processes. This position requires a detail-oriented individual who can handle various tasks related to inventory management, equipment maintenance, and quality control. The ideal candidate should have strong technical skills, excellent problem-solving abilities, and a solid understanding of supply chain principles . Required Skills: To handle incoming technical support incidents, requests and changes. Management of personal call queue, ensuring calls are closed in a timely fashion. Provide updates and ensure ongoing customer communication is maintained. Resolution of calls ranging from simple password resets to complex server queries. Escalation of calls to 3rd Line Team as necessary. To work as part of a close-knit and highly skilled team of Engineers. Provide excellent customer service. Work with other internal teams (3rd Line Technical Delivery Teams, Development, Projects, etc.) Perform software builds/re-builds on PCs and laptops as required. Fix hardware faults and install upgrades to client hardware. Benefits Include: Contributory pension scheme Employee Assistance Program Medical and Dental cover 22 days holiday + bank holidays Maternity Pay/Shared Parental leave and paternity leave Sick pay Suitable Candidates should submit CVs in the first instance. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Cloud Systems Engineer Permanent Hybrid Working South Wales Are you an experienced Cloud Engineer looking for an opportunity to shape cloud strategy, influence technical decisions, and take ownership of a growing multi-cloud environment? We're supporting a well-established organisation undergoing a significant digital transformation programme. As part of this journey, they're looking to appoint a Cloud Systems Engineer to lead the design, security, operation and continuous improvement of their cloud platforms. This role will suit someone who thrives on solving complex technical challenges, enjoys working across multiple teams, and wants to play a key role in delivering secure, resilient and scalable cloud services. The Role As the Cloud Systems Engineer, you'll act as the organisation's cloud subject matter expert, taking primary responsibility for AWS environments while also supporting Azure and Microsoft 365 services. You'll be responsible for designing, implementing and managing cloud infrastructure, ensuring platforms remain secure, cost-effective, highly available and aligned to best practice. Working closely with infrastructure, development, cyber security and support teams, you'll provide both hands-on engineering expertise and strategic technical guidance. Key Responsibilities Cloud Engineering & Architecture Design, build and maintain secure cloud infrastructure across AWS and Azure Develop cloud architectures aligned with industry best practice and the AWS Well-Architected Framework Implement and manage Infrastructure as Code (CloudFormation and similar technologies) Design secure multi-account environments, networking and connectivity solutions Define cloud standards, patterns and engineering best practices Support the organisation's ongoing digital transformation initiatives Security, Identity & Governance Implement and maintain secure identity and access management controls Apply Zero Trust and least-privilege security principles Integrate AWS workloads with Microsoft Entra ID Manage cloud-native security services, monitoring and alerting Work alongside cyber security teams to improve security posture and reduce risk Resilience & Operations Manage monitoring, performance and availability across cloud environments Design and maintain backup, disaster recovery and business continuity solutions Provide 3rd line support for cloud-related incidents and technical issues Support service reliability and operational excellence Cost & Performance Optimisation Monitor cloud consumption and costs Implement governance, reporting and optimisation measures Balance performance, resilience and commercial efficiency What We're Looking For Essential Experience Strong hands-on AWS engineering experience within an enterprise or commercial environment Experience acting as a cloud SME or technical authority Experience designing and operating secure cloud platforms Strong infrastructure automation and Infrastructure as Code experience Experience working closely with cyber security teams Technical Skills AWS EC2, Auto Scaling and Load Balancing VPC design, networking and connectivity RDS and managed database services Lambda and event-driven architectures IAM, KMS, Secrets Manager and Parameter Store CloudWatch, CloudTrail and AWS Config GuardDuty, Security Hub, WAF and other AWS security services AWS Organizations Azure networking, virtual machines and monitoring Microsoft Entra ID, MFA and Conditional Access AWS and Azure identity integration Desirable Microsoft 365 administration and governance IBM Cloud exposure Hybrid or multi-cloud experience Experience supporting large-scale transformation programmes Knowledge of OAuth2, OIDC and SAML Certifications Highly desirable: AWS Solutions Architect Associate or Professional Additional certifications welcomed: AWS Security Specialty Azure Certifications Microsoft 365 Certifications Security+ CCNA Other infrastructure, networking or cyber security qualifications What's in It for You? Salary of £47,00 - £51,000 Hybrid working model in South Wales Generous annual leave entitlement Excellent pension scheme Ongoing professional development and training opportunities Opportunity to play a key role in a major cloud transformation programme Collaborative and supportive working environment Apply Now If you're a skilled AWS-focused Cloud/Infrastructure Engineer looking to combine architecture, security, automation and technical leadership in a highly visible role, we'd love to hear from you.
Jul 15, 2026
Full time
Cloud Systems Engineer Permanent Hybrid Working South Wales Are you an experienced Cloud Engineer looking for an opportunity to shape cloud strategy, influence technical decisions, and take ownership of a growing multi-cloud environment? We're supporting a well-established organisation undergoing a significant digital transformation programme. As part of this journey, they're looking to appoint a Cloud Systems Engineer to lead the design, security, operation and continuous improvement of their cloud platforms. This role will suit someone who thrives on solving complex technical challenges, enjoys working across multiple teams, and wants to play a key role in delivering secure, resilient and scalable cloud services. The Role As the Cloud Systems Engineer, you'll act as the organisation's cloud subject matter expert, taking primary responsibility for AWS environments while also supporting Azure and Microsoft 365 services. You'll be responsible for designing, implementing and managing cloud infrastructure, ensuring platforms remain secure, cost-effective, highly available and aligned to best practice. Working closely with infrastructure, development, cyber security and support teams, you'll provide both hands-on engineering expertise and strategic technical guidance. Key Responsibilities Cloud Engineering & Architecture Design, build and maintain secure cloud infrastructure across AWS and Azure Develop cloud architectures aligned with industry best practice and the AWS Well-Architected Framework Implement and manage Infrastructure as Code (CloudFormation and similar technologies) Design secure multi-account environments, networking and connectivity solutions Define cloud standards, patterns and engineering best practices Support the organisation's ongoing digital transformation initiatives Security, Identity & Governance Implement and maintain secure identity and access management controls Apply Zero Trust and least-privilege security principles Integrate AWS workloads with Microsoft Entra ID Manage cloud-native security services, monitoring and alerting Work alongside cyber security teams to improve security posture and reduce risk Resilience & Operations Manage monitoring, performance and availability across cloud environments Design and maintain backup, disaster recovery and business continuity solutions Provide 3rd line support for cloud-related incidents and technical issues Support service reliability and operational excellence Cost & Performance Optimisation Monitor cloud consumption and costs Implement governance, reporting and optimisation measures Balance performance, resilience and commercial efficiency What We're Looking For Essential Experience Strong hands-on AWS engineering experience within an enterprise or commercial environment Experience acting as a cloud SME or technical authority Experience designing and operating secure cloud platforms Strong infrastructure automation and Infrastructure as Code experience Experience working closely with cyber security teams Technical Skills AWS EC2, Auto Scaling and Load Balancing VPC design, networking and connectivity RDS and managed database services Lambda and event-driven architectures IAM, KMS, Secrets Manager and Parameter Store CloudWatch, CloudTrail and AWS Config GuardDuty, Security Hub, WAF and other AWS security services AWS Organizations Azure networking, virtual machines and monitoring Microsoft Entra ID, MFA and Conditional Access AWS and Azure identity integration Desirable Microsoft 365 administration and governance IBM Cloud exposure Hybrid or multi-cloud experience Experience supporting large-scale transformation programmes Knowledge of OAuth2, OIDC and SAML Certifications Highly desirable: AWS Solutions Architect Associate or Professional Additional certifications welcomed: AWS Security Specialty Azure Certifications Microsoft 365 Certifications Security+ CCNA Other infrastructure, networking or cyber security qualifications What's in It for You? Salary of £47,00 - £51,000 Hybrid working model in South Wales Generous annual leave entitlement Excellent pension scheme Ongoing professional development and training opportunities Opportunity to play a key role in a major cloud transformation programme Collaborative and supportive working environment Apply Now If you're a skilled AWS-focused Cloud/Infrastructure Engineer looking to combine architecture, security, automation and technical leadership in a highly visible role, we'd love to hear from you.
Role purpose: To provide 3rd line support within the MES SPEN Project Engineering team with the ability to understand bespoke, detailed customer designs and technical ownership to the businesses high profile accounts through the utilisation of specialist technical expertise. To add value, in terms of technical skills, through the issuing of detailed network solutions as well as technical leadership and implementation support. Commissioning Engineers are responsible for Project Delivery and Integration along with Project services (Design, Build and Deploy). Key accountabilities and decision ownership: To support the development and evolution of customers products, continuously seeking to improve the customer experience through the product lifecycle. Documenting, carrying out administrative tasks and commissioning tasks Receive implementation plans from Project Engineers for peer review Assess network toplogy and circuitry for project planning Write and provide configuration scripts for a variety of network devices and vendors Support Project Engineers with the provision of configuration scripts for a variety of network devices and Vendors Monitor customer network during project network changes and conduct all risk assessments to the network prior and post any scheduled changes. Update and build circuitry information into databases Work with network components and systems and such as Xtran, SDH, PDH Must be familiar with different media such as fibre, copper, leased lines, radio, 4G Core competencies, knowledge and experience: Experience of designing LAN & WAN solutions, preferably gained in a large enterprise environment (in-house or customer/ISP) Excellent knowledge of Cisco IOS Exceptional Routing and switching knowledge, experience on devices such as 2800, 2900, 3800, 3900, ASR900 series routers and 2520, 4010 switches. Experience of dealing face to face with customers in a high level technical role (i.e. Consultant, Designer, Senior Engineer), including delivering presentations To be confident & professional at dealing with difficult customer discussions and presenting to technical/customer audiences and senior management to influence a successful outcome. To be able to resolve complex problems in an ingenious manner. Accepting responsibility for the consequences of decisions and developing decision criteria based on factors that affect client and its customers. Strong attention to detail Ability to manage workload Ability to multitask telephone support record-keeping, proficiency in Microsoft Office and Excel, good communication skills. Competent in PDH/ SDH concepts Must have technical / professional qualifications: Relevant industry experience in technology field CCNA/CCDA one or the other is acceptable CCNP/CCDP of benefit but not essential
Jul 15, 2026
Contractor
Role purpose: To provide 3rd line support within the MES SPEN Project Engineering team with the ability to understand bespoke, detailed customer designs and technical ownership to the businesses high profile accounts through the utilisation of specialist technical expertise. To add value, in terms of technical skills, through the issuing of detailed network solutions as well as technical leadership and implementation support. Commissioning Engineers are responsible for Project Delivery and Integration along with Project services (Design, Build and Deploy). Key accountabilities and decision ownership: To support the development and evolution of customers products, continuously seeking to improve the customer experience through the product lifecycle. Documenting, carrying out administrative tasks and commissioning tasks Receive implementation plans from Project Engineers for peer review Assess network toplogy and circuitry for project planning Write and provide configuration scripts for a variety of network devices and vendors Support Project Engineers with the provision of configuration scripts for a variety of network devices and Vendors Monitor customer network during project network changes and conduct all risk assessments to the network prior and post any scheduled changes. Update and build circuitry information into databases Work with network components and systems and such as Xtran, SDH, PDH Must be familiar with different media such as fibre, copper, leased lines, radio, 4G Core competencies, knowledge and experience: Experience of designing LAN & WAN solutions, preferably gained in a large enterprise environment (in-house or customer/ISP) Excellent knowledge of Cisco IOS Exceptional Routing and switching knowledge, experience on devices such as 2800, 2900, 3800, 3900, ASR900 series routers and 2520, 4010 switches. Experience of dealing face to face with customers in a high level technical role (i.e. Consultant, Designer, Senior Engineer), including delivering presentations To be confident & professional at dealing with difficult customer discussions and presenting to technical/customer audiences and senior management to influence a successful outcome. To be able to resolve complex problems in an ingenious manner. Accepting responsibility for the consequences of decisions and developing decision criteria based on factors that affect client and its customers. Strong attention to detail Ability to manage workload Ability to multitask telephone support record-keeping, proficiency in Microsoft Office and Excel, good communication skills. Competent in PDH/ SDH concepts Must have technical / professional qualifications: Relevant industry experience in technology field CCNA/CCDA one or the other is acceptable CCNP/CCDP of benefit but not essential
Job Title: Senior/ Principal Hardware Engineer Location: Rochester - Onsite Salary: Circa £60,000 depending on skills and experience Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Job Description: This role involves executing complex hardware design tasks in line with the agreed development plan, ensuring delivery within defined timescales and budgets. You will work within established engineering processes and hardware standards, contributing to high quality, reliable design outputs. Strong analytical capability and a structured approach to problem solving are essential. In addition, you will lead hardware requirements capture, preliminary design, and detailed design activities, carrying out a range of analysis tasks to validate technical decisions . The role encourages an innovative mindset, identifying opportunities to enhance design efficiency and improve working practices. Core duties: You will be working with other disciplines within an integrated team to optimise solutions and minimise impacts from dependencies You will be providing technical guidance and support to the development and delivery of all aspects of digital &/or analogue electronics solutions You will be coaching & developing the skills of junior team members Essential Skills: You will have a degree/HND in electronics engineering or an equivalent qualification You will have proven knowledge and experience of digital &/or analogue electronics technologies You will have experience of working through the engineering development lifecycle, from concept to product certification (Such as DO-254) You will have ability to demonstrate a good appreciation of cost and schedule constraints on designs, to meet programme needs You will have robust understanding of product design and work package control You will have familiarity with Mentor Graphics Expedition Enterprise, Simetrix, LT Spice tools The Hardware Team As a Senior/ Principal Hardware Engineer you will be working as part of a multidisciplinary team to formulate and optimise innovative hardware engineering solutions, for products such as Helmet Mounted & Head-Up Displays, Mission Computers, Flight Controls , Active Inceptors, and other associated safety-critical technology. This role will provide you with the opportunity to work with innovating cutting-edge projects as a member of a very experienced diverse team, with the view to progressing your career in this industry. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 3rd August 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Jul 15, 2026
Full time
Job Title: Senior/ Principal Hardware Engineer Location: Rochester - Onsite Salary: Circa £60,000 depending on skills and experience Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Job Description: This role involves executing complex hardware design tasks in line with the agreed development plan, ensuring delivery within defined timescales and budgets. You will work within established engineering processes and hardware standards, contributing to high quality, reliable design outputs. Strong analytical capability and a structured approach to problem solving are essential. In addition, you will lead hardware requirements capture, preliminary design, and detailed design activities, carrying out a range of analysis tasks to validate technical decisions . The role encourages an innovative mindset, identifying opportunities to enhance design efficiency and improve working practices. Core duties: You will be working with other disciplines within an integrated team to optimise solutions and minimise impacts from dependencies You will be providing technical guidance and support to the development and delivery of all aspects of digital &/or analogue electronics solutions You will be coaching & developing the skills of junior team members Essential Skills: You will have a degree/HND in electronics engineering or an equivalent qualification You will have proven knowledge and experience of digital &/or analogue electronics technologies You will have experience of working through the engineering development lifecycle, from concept to product certification (Such as DO-254) You will have ability to demonstrate a good appreciation of cost and schedule constraints on designs, to meet programme needs You will have robust understanding of product design and work package control You will have familiarity with Mentor Graphics Expedition Enterprise, Simetrix, LT Spice tools The Hardware Team As a Senior/ Principal Hardware Engineer you will be working as part of a multidisciplinary team to formulate and optimise innovative hardware engineering solutions, for products such as Helmet Mounted & Head-Up Displays, Mission Computers, Flight Controls , Active Inceptors, and other associated safety-critical technology. This role will provide you with the opportunity to work with innovating cutting-edge projects as a member of a very experienced diverse team, with the view to progressing your career in this industry. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 3rd August 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Job Title: Senior/ Principal Hardware Engineer Location: Rochester - Onsite Salary: Circa £60,000 depending on skills and experience Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Job Description: This role involves executing complex hardware design tasks in line with the agreed development plan, ensuring delivery within defined timescales and budgets. You will work within established engineering processes and hardware standards, contributing to high quality, reliable design outputs. Strong analytical capability and a structured approach to problem solving are essential. In addition, you will lead hardware requirements capture, preliminary design, and detailed design activities, carrying out a range of analysis tasks to validate technical decisions . The role encourages an innovative mindset, identifying opportunities to enhance design efficiency and improve working practices. Core duties: You will be working with other disciplines within an integrated team to optimise solutions and minimise impacts from dependencies You will be providing technical guidance and support to the development and delivery of all aspects of digital &/or analogue electronics solutions You will be coaching & developing the skills of junior team members Essential Skills: You will have a degree/HND in electronics engineering or an equivalent qualification You will have proven knowledge and experience of digital &/or analogue electronics technologies You will have experience of working through the engineering development lifecycle, from concept to product certification (Such as DO-254) You will have ability to demonstrate a good appreciation of cost and schedule constraints on designs, to meet programme needs You will have robust understanding of product design and work package control You will have familiarity with Mentor Graphics Expedition Enterprise, Simetrix, LT Spice tools The Hardware Team As a Senior/ Principal Hardware Engineer you will be working as part of a multidisciplinary team to formulate and optimise innovative hardware engineering solutions, for products such as Helmet Mounted & Head-Up Displays, Mission Computers, Flight Controls , Active Inceptors, and other associated safety-critical technology. This role will provide you with the opportunity to work with innovating cutting-edge projects as a member of a very experienced diverse team, with the view to progressing your career in this industry. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 3rd August 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Jul 15, 2026
Full time
Job Title: Senior/ Principal Hardware Engineer Location: Rochester - Onsite Salary: Circa £60,000 depending on skills and experience Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Job Description: This role involves executing complex hardware design tasks in line with the agreed development plan, ensuring delivery within defined timescales and budgets. You will work within established engineering processes and hardware standards, contributing to high quality, reliable design outputs. Strong analytical capability and a structured approach to problem solving are essential. In addition, you will lead hardware requirements capture, preliminary design, and detailed design activities, carrying out a range of analysis tasks to validate technical decisions . The role encourages an innovative mindset, identifying opportunities to enhance design efficiency and improve working practices. Core duties: You will be working with other disciplines within an integrated team to optimise solutions and minimise impacts from dependencies You will be providing technical guidance and support to the development and delivery of all aspects of digital &/or analogue electronics solutions You will be coaching & developing the skills of junior team members Essential Skills: You will have a degree/HND in electronics engineering or an equivalent qualification You will have proven knowledge and experience of digital &/or analogue electronics technologies You will have experience of working through the engineering development lifecycle, from concept to product certification (Such as DO-254) You will have ability to demonstrate a good appreciation of cost and schedule constraints on designs, to meet programme needs You will have robust understanding of product design and work package control You will have familiarity with Mentor Graphics Expedition Enterprise, Simetrix, LT Spice tools The Hardware Team As a Senior/ Principal Hardware Engineer you will be working as part of a multidisciplinary team to formulate and optimise innovative hardware engineering solutions, for products such as Helmet Mounted & Head-Up Displays, Mission Computers, Flight Controls , Active Inceptors, and other associated safety-critical technology. This role will provide you with the opportunity to work with innovating cutting-edge projects as a member of a very experienced diverse team, with the view to progressing your career in this industry. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 3rd August 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Job Title: Senior/ Principal Hardware Engineer Location: Rochester - Onsite Salary: Circa £60,000 depending on skills and experience Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Job Description: This role involves executing complex hardware design tasks in line with the agreed development plan, ensuring delivery within defined timescales and budgets. You will work within established engineering processes and hardware standards, contributing to high quality, reliable design outputs. Strong analytical capability and a structured approach to problem solving are essential. In addition, you will lead hardware requirements capture, preliminary design, and detailed design activities, carrying out a range of analysis tasks to validate technical decisions . The role encourages an innovative mindset, identifying opportunities to enhance design efficiency and improve working practices. Core duties: You will be working with other disciplines within an integrated team to optimise solutions and minimise impacts from dependencies You will be providing technical guidance and support to the development and delivery of all aspects of digital &/or analogue electronics solutions You will be coaching & developing the skills of junior team members Essential Skills: You will have a degree/HND in electronics engineering or an equivalent qualification You will have proven knowledge and experience of digital &/or analogue electronics technologies You will have experience of working through the engineering development lifecycle, from concept to product certification (Such as DO-254) You will have ability to demonstrate a good appreciation of cost and schedule constraints on designs, to meet programme needs You will have robust understanding of product design and work package control You will have familiarity with Mentor Graphics Expedition Enterprise, Simetrix, LT Spice tools The Hardware Team As a Senior/ Principal Hardware Engineer you will be working as part of a multidisciplinary team to formulate and optimise innovative hardware engineering solutions, for products such as Helmet Mounted & Head-Up Displays, Mission Computers, Flight Controls , Active Inceptors, and other associated safety-critical technology. This role will provide you with the opportunity to work with innovating cutting-edge projects as a member of a very experienced diverse team, with the view to progressing your career in this industry. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 3rd August 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Jul 15, 2026
Full time
Job Title: Senior/ Principal Hardware Engineer Location: Rochester - Onsite Salary: Circa £60,000 depending on skills and experience Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Job Description: This role involves executing complex hardware design tasks in line with the agreed development plan, ensuring delivery within defined timescales and budgets. You will work within established engineering processes and hardware standards, contributing to high quality, reliable design outputs. Strong analytical capability and a structured approach to problem solving are essential. In addition, you will lead hardware requirements capture, preliminary design, and detailed design activities, carrying out a range of analysis tasks to validate technical decisions . The role encourages an innovative mindset, identifying opportunities to enhance design efficiency and improve working practices. Core duties: You will be working with other disciplines within an integrated team to optimise solutions and minimise impacts from dependencies You will be providing technical guidance and support to the development and delivery of all aspects of digital &/or analogue electronics solutions You will be coaching & developing the skills of junior team members Essential Skills: You will have a degree/HND in electronics engineering or an equivalent qualification You will have proven knowledge and experience of digital &/or analogue electronics technologies You will have experience of working through the engineering development lifecycle, from concept to product certification (Such as DO-254) You will have ability to demonstrate a good appreciation of cost and schedule constraints on designs, to meet programme needs You will have robust understanding of product design and work package control You will have familiarity with Mentor Graphics Expedition Enterprise, Simetrix, LT Spice tools The Hardware Team As a Senior/ Principal Hardware Engineer you will be working as part of a multidisciplinary team to formulate and optimise innovative hardware engineering solutions, for products such as Helmet Mounted & Head-Up Displays, Mission Computers, Flight Controls , Active Inceptors, and other associated safety-critical technology. This role will provide you with the opportunity to work with innovating cutting-edge projects as a member of a very experienced diverse team, with the view to progressing your career in this industry. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 3rd August 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Role: Infrastructure Engineer - Education Location: Windsor Onsite: 5 days Salary: 40k - 50k Job purpose Our client is seeking a skilled Microsoft-focused Infrastructure Engineer to join our IT team. The IT Department provides and supports all core technology services across the environment, ensuring systems are secure, resilient and capable of supporting users and operational delivery. This is a hands-on technical role supporting and developing the Clients Microsoft infrastructure across Azure, Microsoft 365 and hybrid environments. You will help ensure our systems remain secure, resilient and high performing, while contributing to the continued development of our cloud services. Key tasks and responsibilities You will: Design, implement and support Azure infrastructure and associated cloud services. Contribute to the design and architecture development of the Clients Microsoft cloud and hybrid infrastructure. Administer and optimise Microsoft 365 (Exchange Online, SharePoint, Teams, Entra ID). Lead endpoint management using Microsoft Intune (Autopilot, compliance policies, device configuration and update management). Support hybrid identity across Active Directory and Entra ID , including Conditional Access and Zero Trust principles. Contribute to cloud migration and service modernisation initiatives. Manage Infrastructure security , including patching, vulnerability remediation and Microsoft Defender controls. Support the investigation and remediation of security incidents relating to Microsoft cloud and identity platforms. Maintain and test backup, disaster recovery and business continuity processes. Monitor health, resilience and capacity, recommending improvements as appropriate. Maintain SSL certificates, domain registrations and related services. Work with external suppliers to support infrastructure services and project delivery. Produce and maintain clear technical documentation and infrastructure standards. Contribute to the development and maintenance of infrastructure policies and procedures. Provide 3rd line support for complex Microsoft cloud and infrastructure issues. Support compliance with relevant security and data protection frameworks, including Cyber Essentials and NCSC guidance where applicable. All employees of the client are also expected to: Develop a good understanding of safeguarding procedures, given all positions at the client are classed as 'regulated activity'. Demonstrate a commitment to safeguarding and promoting the welfare of children. This includes but is not limited to completing safeguarding training as required, complying with all safeguarding procedures and ensuring any safeguarding updates issued by the Client are read and understood. Understand and comply with procedures and legislation relating to confidentiality. Display a commitment to and promotion of equality, diversity and inclusion. Skills and competencies required To be successful in this role, you will demonstrate: Strong hands-on experience designing and supporting Microsoft Azure infrastructure (IaaS, networking, security and monitoring). Excellent knowledge of identity and access management, including Active Directory and Microsoft Entra ID. Experience administering Microsoft 365 and managing modern endpoint environments using Intune Practical understanding of security best practice, including Conditional Access, Defender and Zero Trust principles. Experience operating within hybrid environments (on-premises and cloud). Knowledge of backup, recovery and disaster recovery testing processes. Good understanding of core networking concepts (DNS, DHCP, firewalls, secure connectivity). PowerShell or automation experience to improve efficiency and consistency. Experience supporting high availability, resilience and performance optimisation within cloud environments. Experience operating at 2nd/3rd line support level within an enterprise infrastructure environment. Strong written and verbal communication skills, with a proactive and methodical approach. Desirable Microsoft certifications such as AZ-104, AZ-500 or other relevant Azure/Microsoft security certifications. Experience contributing to cloud migration or infrastructure modernisation programmes. Experience working within an educational environment. Familiarity with security and compliance frameworks such as Cyber Essentials or ISO-aligned standards. You may enjoy this role if: You can work effectively within a team environment. You have a passion for information and communications technology. You are confident and willing to build on knowledge acquired to date. You are an excellent communicator with a friendly and helpful manner. Working pattern You will be working 35 hours per week (core hours 8am to 6pm) Monday to Friday You will be working 52 weeks per year. You will be entitled to 28 days holiday, 3 of these days must be reserved for the Christmas shut down. If a bank holiday falls during a school term period, you will be required to work this day and you will receive an additional day's holiday in lieu. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Jul 15, 2026
Full time
Role: Infrastructure Engineer - Education Location: Windsor Onsite: 5 days Salary: 40k - 50k Job purpose Our client is seeking a skilled Microsoft-focused Infrastructure Engineer to join our IT team. The IT Department provides and supports all core technology services across the environment, ensuring systems are secure, resilient and capable of supporting users and operational delivery. This is a hands-on technical role supporting and developing the Clients Microsoft infrastructure across Azure, Microsoft 365 and hybrid environments. You will help ensure our systems remain secure, resilient and high performing, while contributing to the continued development of our cloud services. Key tasks and responsibilities You will: Design, implement and support Azure infrastructure and associated cloud services. Contribute to the design and architecture development of the Clients Microsoft cloud and hybrid infrastructure. Administer and optimise Microsoft 365 (Exchange Online, SharePoint, Teams, Entra ID). Lead endpoint management using Microsoft Intune (Autopilot, compliance policies, device configuration and update management). Support hybrid identity across Active Directory and Entra ID , including Conditional Access and Zero Trust principles. Contribute to cloud migration and service modernisation initiatives. Manage Infrastructure security , including patching, vulnerability remediation and Microsoft Defender controls. Support the investigation and remediation of security incidents relating to Microsoft cloud and identity platforms. Maintain and test backup, disaster recovery and business continuity processes. Monitor health, resilience and capacity, recommending improvements as appropriate. Maintain SSL certificates, domain registrations and related services. Work with external suppliers to support infrastructure services and project delivery. Produce and maintain clear technical documentation and infrastructure standards. Contribute to the development and maintenance of infrastructure policies and procedures. Provide 3rd line support for complex Microsoft cloud and infrastructure issues. Support compliance with relevant security and data protection frameworks, including Cyber Essentials and NCSC guidance where applicable. All employees of the client are also expected to: Develop a good understanding of safeguarding procedures, given all positions at the client are classed as 'regulated activity'. Demonstrate a commitment to safeguarding and promoting the welfare of children. This includes but is not limited to completing safeguarding training as required, complying with all safeguarding procedures and ensuring any safeguarding updates issued by the Client are read and understood. Understand and comply with procedures and legislation relating to confidentiality. Display a commitment to and promotion of equality, diversity and inclusion. Skills and competencies required To be successful in this role, you will demonstrate: Strong hands-on experience designing and supporting Microsoft Azure infrastructure (IaaS, networking, security and monitoring). Excellent knowledge of identity and access management, including Active Directory and Microsoft Entra ID. Experience administering Microsoft 365 and managing modern endpoint environments using Intune Practical understanding of security best practice, including Conditional Access, Defender and Zero Trust principles. Experience operating within hybrid environments (on-premises and cloud). Knowledge of backup, recovery and disaster recovery testing processes. Good understanding of core networking concepts (DNS, DHCP, firewalls, secure connectivity). PowerShell or automation experience to improve efficiency and consistency. Experience supporting high availability, resilience and performance optimisation within cloud environments. Experience operating at 2nd/3rd line support level within an enterprise infrastructure environment. Strong written and verbal communication skills, with a proactive and methodical approach. Desirable Microsoft certifications such as AZ-104, AZ-500 or other relevant Azure/Microsoft security certifications. Experience contributing to cloud migration or infrastructure modernisation programmes. Experience working within an educational environment. Familiarity with security and compliance frameworks such as Cyber Essentials or ISO-aligned standards. You may enjoy this role if: You can work effectively within a team environment. You have a passion for information and communications technology. You are confident and willing to build on knowledge acquired to date. You are an excellent communicator with a friendly and helpful manner. Working pattern You will be working 35 hours per week (core hours 8am to 6pm) Monday to Friday You will be working 52 weeks per year. You will be entitled to 28 days holiday, 3 of these days must be reserved for the Christmas shut down. If a bank holiday falls during a school term period, you will be required to work this day and you will receive an additional day's holiday in lieu. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Job Title: IT Delivery Engineer Location: Plymouth (travel is expected as part of this role) Salary: 30,000 - 35,000 per annum Job Type: Full-time, Permanent Working Hours: Monday to Friday - 9am to 5.30pm (flexible hours between 8am - 6pm) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the role: We are looking for an enthusiastic customer focused IT Delivery Engineer to join our dynamic management team. You will be responsible for the smooth delivery of IT Projects, setting clients up with products such as Microsoft 365, Microsoft Azure, workstations, servers, domain controllers, hyper v, terminal servers and more. In order to be suitable for this position you must have proven experience of working within a Microsoft Windows environment setting up, managing or supporting Office 365, Teams, Active Directory, Azure AD, SharePoint and desktop / laptop devices. Key Responsibilities: Reporting to the IT delivery Team Leader Setup and Installation of new Workstations / laptop devices. Rollout of Flotek security products, MDR, Email Threat Protection, Anti Virus solutions, Document / password management applications Assist in large scale email / data migrations. Head up and own smaller scale email / data migrations. Setup and management of Virtual Machines, HyperV, VMWare Setup and management of Print devices and dictation devices Installation of bespoke client applications i.e. Legal case handling software Installation and configuration of LAN networking equipment Setup and install of firewall devices inc security features Responsible for giving world-class service at all times Hands-on technical troubleshooting, resolution of incidents and change requests. Creating and maintaining detailed project documentation, including technical specifications and user guides. Communicate with partners to ensure regular updates on the project journey Complete onboarding for new clients into Flotek Train clients on newly rolled out technologies and applications What We're looking for: A positive attitude with a can do approach to everything! Excellent communication skills Excellent documentation skills Great telephone manner Strong experience in an IT Service Desk or IT Delivery Role. Strong knowledge of using and supporting Microsoft Windows client operating systems in conjunction with M365 cloud products. Experience in creating and maintaining Microsoft Entra/Active Directory user accounts and security groups. Experience with Sharepoint management. Experienced at building and maintaining end-user computer systems. Experience in using IT Service Management software. Be user-focused and understand and identify user needs. Knowledge of security technologies. An understanding of network technologies (LAN, WAN, Wi-Fi). Excellent organisational skills and the ability to prioritise work effectively. Excellent external client liaison skills, Full UK Driving Licence Benefits: Salary dependent on experience within range of 30,000 - 35,000 per annum EMI Share Equity Scheme - own a slice of the "Purple Pie." Day off for your birthday. Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays. Give back day to support your chosen charity. Savings on gym memberships, shopping and other discounts available through Perkbox. Variety of social events & team building opportunities are available. Opportunities for professional development and career progression. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of IT, IT Helpdesk, IT Support Engineer, Helpdesk, IT Support Technician, Infrastructure Engineer, 2nd Line Support Engineer, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, Technical Support Engineer, Network Engineer, may be considered for this role.
Jul 15, 2026
Full time
Job Title: IT Delivery Engineer Location: Plymouth (travel is expected as part of this role) Salary: 30,000 - 35,000 per annum Job Type: Full-time, Permanent Working Hours: Monday to Friday - 9am to 5.30pm (flexible hours between 8am - 6pm) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the role: We are looking for an enthusiastic customer focused IT Delivery Engineer to join our dynamic management team. You will be responsible for the smooth delivery of IT Projects, setting clients up with products such as Microsoft 365, Microsoft Azure, workstations, servers, domain controllers, hyper v, terminal servers and more. In order to be suitable for this position you must have proven experience of working within a Microsoft Windows environment setting up, managing or supporting Office 365, Teams, Active Directory, Azure AD, SharePoint and desktop / laptop devices. Key Responsibilities: Reporting to the IT delivery Team Leader Setup and Installation of new Workstations / laptop devices. Rollout of Flotek security products, MDR, Email Threat Protection, Anti Virus solutions, Document / password management applications Assist in large scale email / data migrations. Head up and own smaller scale email / data migrations. Setup and management of Virtual Machines, HyperV, VMWare Setup and management of Print devices and dictation devices Installation of bespoke client applications i.e. Legal case handling software Installation and configuration of LAN networking equipment Setup and install of firewall devices inc security features Responsible for giving world-class service at all times Hands-on technical troubleshooting, resolution of incidents and change requests. Creating and maintaining detailed project documentation, including technical specifications and user guides. Communicate with partners to ensure regular updates on the project journey Complete onboarding for new clients into Flotek Train clients on newly rolled out technologies and applications What We're looking for: A positive attitude with a can do approach to everything! Excellent communication skills Excellent documentation skills Great telephone manner Strong experience in an IT Service Desk or IT Delivery Role. Strong knowledge of using and supporting Microsoft Windows client operating systems in conjunction with M365 cloud products. Experience in creating and maintaining Microsoft Entra/Active Directory user accounts and security groups. Experience with Sharepoint management. Experienced at building and maintaining end-user computer systems. Experience in using IT Service Management software. Be user-focused and understand and identify user needs. Knowledge of security technologies. An understanding of network technologies (LAN, WAN, Wi-Fi). Excellent organisational skills and the ability to prioritise work effectively. Excellent external client liaison skills, Full UK Driving Licence Benefits: Salary dependent on experience within range of 30,000 - 35,000 per annum EMI Share Equity Scheme - own a slice of the "Purple Pie." Day off for your birthday. Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays. Give back day to support your chosen charity. Savings on gym memberships, shopping and other discounts available through Perkbox. Variety of social events & team building opportunities are available. Opportunities for professional development and career progression. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of IT, IT Helpdesk, IT Support Engineer, Helpdesk, IT Support Technician, Infrastructure Engineer, 2nd Line Support Engineer, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, Technical Support Engineer, Network Engineer, may be considered for this role.
Technical Support Manager - 2nd Line 40 - 45k 3 days in the office Due to growth, a Technical Support Manager is needed to own the 2nd line service desk function, from higher level technical input to managing a team of 5 Team Leaders responsible for 40 engineers. Working along side the 1st and 3rd line Support Managers and their teams, you will lead and develop the 2nd line Teams, driving accountability, consistency, and performance, while maintaining clear ownership and control of escalated support and service delivery Coming from a technical background yourself, you will be responsible for: Manage the 2nd line support function and teams Customer experience for 2nd line tickets Coach and support Team Leaders, ensuring they are effective and well-supported Performance, KPIs, and output of the 2nd Line function, ensuring consistent SLA delivery Identify and drive practical improvements to processes, ways of working, and service flow across 1st, 2nd, and 3rd Line Your background: We need a mix of technical skills and management skills including Proven experience in a Service Desk Manager or Senior Team Leader role within an MSP environment Strong background in 2nd Line support and escalation management Experience managing Team Leaders or senior technical staff Demonstrable experience of KPI-driven performance management and service improvement Strong technical understanding of 2nd Line support environments (Microsoft 365, Windows Server, Networking fundamentals, Endpoint management, UC, Connectivity) Confident in working with technical teams (2nd / 3rd Line, NOC, Infrastructure) to resolve complex issues Understanding of service desk tooling, reporting, and ticketing systems Awareness of problem management, root cause analysis, and best practice service frameworks (e.g. ITIL) This role required 3 days a week in the office
Jul 15, 2026
Full time
Technical Support Manager - 2nd Line 40 - 45k 3 days in the office Due to growth, a Technical Support Manager is needed to own the 2nd line service desk function, from higher level technical input to managing a team of 5 Team Leaders responsible for 40 engineers. Working along side the 1st and 3rd line Support Managers and their teams, you will lead and develop the 2nd line Teams, driving accountability, consistency, and performance, while maintaining clear ownership and control of escalated support and service delivery Coming from a technical background yourself, you will be responsible for: Manage the 2nd line support function and teams Customer experience for 2nd line tickets Coach and support Team Leaders, ensuring they are effective and well-supported Performance, KPIs, and output of the 2nd Line function, ensuring consistent SLA delivery Identify and drive practical improvements to processes, ways of working, and service flow across 1st, 2nd, and 3rd Line Your background: We need a mix of technical skills and management skills including Proven experience in a Service Desk Manager or Senior Team Leader role within an MSP environment Strong background in 2nd Line support and escalation management Experience managing Team Leaders or senior technical staff Demonstrable experience of KPI-driven performance management and service improvement Strong technical understanding of 2nd Line support environments (Microsoft 365, Windows Server, Networking fundamentals, Endpoint management, UC, Connectivity) Confident in working with technical teams (2nd / 3rd Line, NOC, Infrastructure) to resolve complex issues Understanding of service desk tooling, reporting, and ticketing systems Awareness of problem management, root cause analysis, and best practice service frameworks (e.g. ITIL) This role required 3 days a week in the office
Stores Operative Location: Thetford, Norfolk Contract: Temporary, 1 Week Holiday Cover. Monday 29th June - Friday 3rd July Hours : Monday - Friday, 8am-4pm Our client is currently seeking a reliable and motivated Stores Operative to join their team in Thetford on a temporary basis. This is an excellent opportunity for someone with stores or warehouse experience who enjoys working in a fast-paced environment and contributing to high service standards. The Role Working closely with the Insite Stores Manager , the Stores Operative will play a key role in supporting daily operations across purchasing, material control, and warehouse activities. The position is essential in ensuring smooth processes, cost efficiency, and outstanding customer service. Key Responsibilities Support the sourcing of stock and non-stock items in line with customer requirements Assist in maintaining a consistently high level of customer service Contribute to cost-saving initiatives through supplier and OEM evaluation Provide support to maintenance engineers with technical queries Help deliver value-added services while achieving agreed cost-saving targets Coordinate supplier site visits to support value-added activities Identify and support sales opportunities across departments Manage day-to-day warehouse operations, including goods-in, stock replenishment, stock checks, and housekeeping Skills & Experience Previous experience in stores or warehouse operations Strong interpersonal skills with the ability to build effective working relationships Self-motivated, proactive, and well-organised Ability to source products outside of a core range A positive and professional approach to work If you are interested in this opportunity, apply today to avoid missing out. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Jul 14, 2026
Seasonal
Stores Operative Location: Thetford, Norfolk Contract: Temporary, 1 Week Holiday Cover. Monday 29th June - Friday 3rd July Hours : Monday - Friday, 8am-4pm Our client is currently seeking a reliable and motivated Stores Operative to join their team in Thetford on a temporary basis. This is an excellent opportunity for someone with stores or warehouse experience who enjoys working in a fast-paced environment and contributing to high service standards. The Role Working closely with the Insite Stores Manager , the Stores Operative will play a key role in supporting daily operations across purchasing, material control, and warehouse activities. The position is essential in ensuring smooth processes, cost efficiency, and outstanding customer service. Key Responsibilities Support the sourcing of stock and non-stock items in line with customer requirements Assist in maintaining a consistently high level of customer service Contribute to cost-saving initiatives through supplier and OEM evaluation Provide support to maintenance engineers with technical queries Help deliver value-added services while achieving agreed cost-saving targets Coordinate supplier site visits to support value-added activities Identify and support sales opportunities across departments Manage day-to-day warehouse operations, including goods-in, stock replenishment, stock checks, and housekeeping Skills & Experience Previous experience in stores or warehouse operations Strong interpersonal skills with the ability to build effective working relationships Self-motivated, proactive, and well-organised Ability to source products outside of a core range A positive and professional approach to work If you are interested in this opportunity, apply today to avoid missing out. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Job Title: Senior/ Principal Hardware Engineer Location: Rochester - Onsite Salary: Circa £60,000 depending on skills and experience Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Job Description: This role involves executing complex hardware design tasks in line with the agreed development plan, ensuring delivery within defined timescales and budgets. You will work within established engineering processes and hardware standards, contributing to high quality, reliable design outputs. Strong analytical capability and a structured approach to problem solving are essential. In addition, you will lead hardware requirements capture, preliminary design, and detailed design activities, carrying out a range of analysis tasks to validate technical decisions . The role encourages an innovative mindset, identifying opportunities to enhance design efficiency and improve working practices. Core duties: You will be working with other disciplines within an integrated team to optimise solutions and minimise impacts from dependencies You will be providing technical guidance and support to the development and delivery of all aspects of digital &/or analogue electronics solutions You will be coaching & developing the skills of junior team members Essential Skills: You will have a degree/HND in electronics engineering or an equivalent qualification You will have proven knowledge and experience of digital &/or analogue electronics technologies You will have experience of working through the engineering development lifecycle, from concept to product certification (Such as DO-254) You will have ability to demonstrate a good appreciation of cost and schedule constraints on designs, to meet programme needs You will have robust understanding of product design and work package control You will have familiarity with Mentor Graphics Expedition Enterprise, Simetrix, LT Spice tools The Hardware Team As a Senior/ Principal Hardware Engineer you will be working as part of a multidisciplinary team to formulate and optimise innovative hardware engineering solutions, for products such as Helmet Mounted & Head-Up Displays, Mission Computers, Flight Controls , Active Inceptors, and other associated safety-critical technology. This role will provide you with the opportunity to work with innovating cutting-edge projects as a member of a very experienced diverse team, with the view to progressing your career in this industry. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 3rd August 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Jul 14, 2026
Full time
Job Title: Senior/ Principal Hardware Engineer Location: Rochester - Onsite Salary: Circa £60,000 depending on skills and experience Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Job Description: This role involves executing complex hardware design tasks in line with the agreed development plan, ensuring delivery within defined timescales and budgets. You will work within established engineering processes and hardware standards, contributing to high quality, reliable design outputs. Strong analytical capability and a structured approach to problem solving are essential. In addition, you will lead hardware requirements capture, preliminary design, and detailed design activities, carrying out a range of analysis tasks to validate technical decisions . The role encourages an innovative mindset, identifying opportunities to enhance design efficiency and improve working practices. Core duties: You will be working with other disciplines within an integrated team to optimise solutions and minimise impacts from dependencies You will be providing technical guidance and support to the development and delivery of all aspects of digital &/or analogue electronics solutions You will be coaching & developing the skills of junior team members Essential Skills: You will have a degree/HND in electronics engineering or an equivalent qualification You will have proven knowledge and experience of digital &/or analogue electronics technologies You will have experience of working through the engineering development lifecycle, from concept to product certification (Such as DO-254) You will have ability to demonstrate a good appreciation of cost and schedule constraints on designs, to meet programme needs You will have robust understanding of product design and work package control You will have familiarity with Mentor Graphics Expedition Enterprise, Simetrix, LT Spice tools The Hardware Team As a Senior/ Principal Hardware Engineer you will be working as part of a multidisciplinary team to formulate and optimise innovative hardware engineering solutions, for products such as Helmet Mounted & Head-Up Displays, Mission Computers, Flight Controls , Active Inceptors, and other associated safety-critical technology. This role will provide you with the opportunity to work with innovating cutting-edge projects as a member of a very experienced diverse team, with the view to progressing your career in this industry. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 3rd August 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Job Title: Senior/ Principal Hardware Engineer Location: Rochester - Onsite Salary: Circa £60,000 depending on skills and experience Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Job Description: This role involves executing complex hardware design tasks in line with the agreed development plan, ensuring delivery within defined timescales and budgets. You will work within established engineering processes and hardware standards, contributing to high quality, reliable design outputs. Strong analytical capability and a structured approach to problem solving are essential. In addition, you will lead hardware requirements capture, preliminary design, and detailed design activities, carrying out a range of analysis tasks to validate technical decisions . The role encourages an innovative mindset, identifying opportunities to enhance design efficiency and improve working practices. Core duties: You will be working with other disciplines within an integrated team to optimise solutions and minimise impacts from dependencies You will be providing technical guidance and support to the development and delivery of all aspects of digital &/or analogue electronics solutions You will be coaching & developing the skills of junior team members Essential Skills: You will have a degree/HND in electronics engineering or an equivalent qualification You will have proven knowledge and experience of digital &/or analogue electronics technologies You will have experience of working through the engineering development lifecycle, from concept to product certification (Such as DO-254) You will have ability to demonstrate a good appreciation of cost and schedule constraints on designs, to meet programme needs You will have robust understanding of product design and work package control You will have familiarity with Mentor Graphics Expedition Enterprise, Simetrix, LT Spice tools The Hardware Team As a Senior/ Principal Hardware Engineer you will be working as part of a multidisciplinary team to formulate and optimise innovative hardware engineering solutions, for products such as Helmet Mounted & Head-Up Displays, Mission Computers, Flight Controls , Active Inceptors, and other associated safety-critical technology. This role will provide you with the opportunity to work with innovating cutting-edge projects as a member of a very experienced diverse team, with the view to progressing your career in this industry. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 3rd August 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Jul 14, 2026
Full time
Job Title: Senior/ Principal Hardware Engineer Location: Rochester - Onsite Salary: Circa £60,000 depending on skills and experience Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Job Description: This role involves executing complex hardware design tasks in line with the agreed development plan, ensuring delivery within defined timescales and budgets. You will work within established engineering processes and hardware standards, contributing to high quality, reliable design outputs. Strong analytical capability and a structured approach to problem solving are essential. In addition, you will lead hardware requirements capture, preliminary design, and detailed design activities, carrying out a range of analysis tasks to validate technical decisions . The role encourages an innovative mindset, identifying opportunities to enhance design efficiency and improve working practices. Core duties: You will be working with other disciplines within an integrated team to optimise solutions and minimise impacts from dependencies You will be providing technical guidance and support to the development and delivery of all aspects of digital &/or analogue electronics solutions You will be coaching & developing the skills of junior team members Essential Skills: You will have a degree/HND in electronics engineering or an equivalent qualification You will have proven knowledge and experience of digital &/or analogue electronics technologies You will have experience of working through the engineering development lifecycle, from concept to product certification (Such as DO-254) You will have ability to demonstrate a good appreciation of cost and schedule constraints on designs, to meet programme needs You will have robust understanding of product design and work package control You will have familiarity with Mentor Graphics Expedition Enterprise, Simetrix, LT Spice tools The Hardware Team As a Senior/ Principal Hardware Engineer you will be working as part of a multidisciplinary team to formulate and optimise innovative hardware engineering solutions, for products such as Helmet Mounted & Head-Up Displays, Mission Computers, Flight Controls , Active Inceptors, and other associated safety-critical technology. This role will provide you with the opportunity to work with innovating cutting-edge projects as a member of a very experienced diverse team, with the view to progressing your career in this industry. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 3rd August 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Job summary We are looking for an individual with analytic experience to join the Data Governance, Strategy and Quality team within the Data Directorate at Companies House. Companies House holds the largest source of administrative data about companies in the UK and forms a key input into many statistics and research into business and the economy. This is an exciting time to join Companies House. Recent and upcoming legislative reform is changing the way in which we operate driving demand for good quality insight and well visualised data to aid decision making. This work requires data analysis and stakeholder engagement skills and attention to detail. There will be opportunities to collaborate with colleagues across the organisation as well as the wider Civil Service to share best practice and ideas. Working in a busy section, the post-holder must be flexible to support the delivery of competing priorities across the wider team. This is a great opportunity to: Collaborate on shaping decision-making using data analysis within our services at Companies House. Develop skills in managing internal and external stakeholder relationships, to align goals, understand and resolve technical issues and ensure delivery. Work in an organisation committed to the development of all staff. Why choose Companies House? At Companies house we take a proactive approach to wellbeing by promoting a welcoming culture, healthy work life balance and supporting colleagues to be their best in work because we know people are the key to our success. Our benefits include: Flexible working with no core hours (between 6am and 8pm) 30 days annual leave + at least 8 bank holidays Enrolment into the Civil Service Pension scheme, with an average employer contribution of 28% A focus on career development and progression Give yourself the best opportunity to apply! Join our Outreach team for an informal 'Find out more' session on Friday 3rd July between 12:30 - 13:15. No need to register, just like on the link hear about what a great role and team this is and gain tips to help you apply. Cameras and microphones will be switched off - so you're welcome to dial in whilst you enjoy your lunch! Job description Please note: You will be based at either our Cardiff, Edinburgh or Belfast office where you will be expected to attend on a regular basis. Companies House cannot offer Visa sponsorship to candidates through this campaign. Security Check (SC) Clearance is an essential requirement (you must have been present in the UK for at least 3 out of the last 5 years). Please see 'Things you need to know' section below for more information. We can accept applications for those looking to work full time, part time or compressed hours, a minimum of 30 hours/4 days per week. This is a fixed term appointment which is due to last for 2 years from date of appointment, with chance of extension and/or permanency. If you are a current Civil Servant, please see the 'Eligibility' section further below in this advert for information regarding the requirement to transfer on loan. The successful candidate will: Collaborate on the delivery of data analysis and data quality monitoring within service developments. This work will involve the development of dashboards and metrics to monitor that services are creating high quality data that informs service operational performance and other key analytical outputs. There is a focus on efficient use of resources, scalability and high-quality execution. Develop excellent working relationships with internal and external stakeholders. Good stakeholder management skills are essential to be able to explain complex, technical concepts and problems to non-technical colleagues. Work collaboratively with internal customers such as data engineers, business analysts, performance analysts, developers, architects, service managers and operational teams. Work with cross government data analysis teams to share good practice. Seek out opportunities to continuously improve processes. Collaborating on the identification and implementation of opportunities to improve and mature our processes and approach to work including the use of new technologies. Create and maintain documentation. Document data and metadata standards and assets, workflows, monitor quality and create guidelines around the managed assets. Key responsibilities of the post include: Support the preparation, facilitation and reporting of multiple datasets. Implement automated data collection, ensuring that this is robust, and the risk of error is minimised. Recognise and identify appropriate ways to collect, collate and prepare data. Ensure data is fit for purpose and analysis is quality assured. Develop excellent working relationships with internal and external stakeholders. Seek out opportunities to improve process and develop innovative solutions. Occasionally deputise for Data Quality Analyst colleagues (Band D). This is a post that offers the opportunity to: Implement automation to improve data processes. Develop communication skills with internal and external stakeholders to align goals, understand and resolve technical issues and ensure delivery. Work in an organisation committed to the development of all staff. About the team You'll be joining the Data Management function within the Data Directorate at Companies House - a growing, multidisciplinary team focused on ensuring our data is trusted, well-governed, and used effectively to support decision-making and service delivery. The team brings together a range of specialisms, including Data Quality, Data Asset Management, Data Governance, and Knowledge & Information Management. Together, these capabilities enable us to understand, assess, and improve the quality of our data, maintain a comprehensive data catalogue, and embed consistent standards across the organisation. Within this structure, the Data Quality Team play a key role, forming part of a coordinated effort to assess data fitness against defined business rules, and drive continuous improvement across priority datasets. The team operates in a highly collaborative way, working closely with analysts, digital and technology teams, policy colleagues, and the wider data community to translate data management standards into practical delivery. We are an ambitious and evolving team. At Companies House, data sits at the heart of organisational transformation, and we are actively building the capabilities needed to improve data maturity, strengthen governance, and deliver high-quality, transparent data. This includes developing scalable data quality monitoring, expanding our data catalogue, embedding governance into change processes, and supporting new services such as enhanced validation and address data improvements. For candidates, this means being part of a team that is not only delivering today's priorities but shaping the future of how data is managed across government with real opportunity to influence, innovate, and develop professionally in a supportive and forward-looking environment. Person specification We are looking for somebody with: Stakeholder management through confidently engaging with people at multiple levels of the organisation. Problem-solving including the ability to identify issues and propose solutions. Critical thinking by evaluating information and arguments to make informed decisions. Data analysis - interpreting data to draw conclusions and make forecasts. Gathering and analysing information to understand trends and patterns. Behaviours We'll assess you against these behaviours during the selection process: Changing and Improving Working Together Delivering at Pace We only ask for evidence of these behaviours on your application form: Changing and Improving Technical skills We'll assess you against these technical skills during the selection process: Acquiring data and understanding customer needs Data Analysis (ideally using one of the following programming languages - Python, R or SQL) Presenting and disseminating data effectively Benefits Alongside your salary of £35,952, Companies House contributes £10,415 towards you being a member of the Civil Service Defined Benefit Pension scheme. We believe that our success is driven by the well-being and satisfaction of our team members at all levels of the organisation. At Companies House we're committed to providing a comprehensive benefits package that goes beyond the ordinary, ensuring your career journey with us is not only fulfilling, but also rewarding. We pride ourselves on offering a quality work-life balance with our employee wellbeing being central to our working practices. We celebrate diversity As an equal opportunity employer, we celebrate diversity, being committed to ensuring we're representative of the citizens we serve and creating an inclusive environment. Everyone in Companies House brings something different, and so will you. To fulfil our commitment to recruiting and attracting diverse talent we welcome applications from underrepresented groups. We also welcome applications from Welsh speakers. We are proud to be a disability confident leader . click apply for full job details
Jul 14, 2026
Full time
Job summary We are looking for an individual with analytic experience to join the Data Governance, Strategy and Quality team within the Data Directorate at Companies House. Companies House holds the largest source of administrative data about companies in the UK and forms a key input into many statistics and research into business and the economy. This is an exciting time to join Companies House. Recent and upcoming legislative reform is changing the way in which we operate driving demand for good quality insight and well visualised data to aid decision making. This work requires data analysis and stakeholder engagement skills and attention to detail. There will be opportunities to collaborate with colleagues across the organisation as well as the wider Civil Service to share best practice and ideas. Working in a busy section, the post-holder must be flexible to support the delivery of competing priorities across the wider team. This is a great opportunity to: Collaborate on shaping decision-making using data analysis within our services at Companies House. Develop skills in managing internal and external stakeholder relationships, to align goals, understand and resolve technical issues and ensure delivery. Work in an organisation committed to the development of all staff. Why choose Companies House? At Companies house we take a proactive approach to wellbeing by promoting a welcoming culture, healthy work life balance and supporting colleagues to be their best in work because we know people are the key to our success. Our benefits include: Flexible working with no core hours (between 6am and 8pm) 30 days annual leave + at least 8 bank holidays Enrolment into the Civil Service Pension scheme, with an average employer contribution of 28% A focus on career development and progression Give yourself the best opportunity to apply! Join our Outreach team for an informal 'Find out more' session on Friday 3rd July between 12:30 - 13:15. No need to register, just like on the link hear about what a great role and team this is and gain tips to help you apply. Cameras and microphones will be switched off - so you're welcome to dial in whilst you enjoy your lunch! Job description Please note: You will be based at either our Cardiff, Edinburgh or Belfast office where you will be expected to attend on a regular basis. Companies House cannot offer Visa sponsorship to candidates through this campaign. Security Check (SC) Clearance is an essential requirement (you must have been present in the UK for at least 3 out of the last 5 years). Please see 'Things you need to know' section below for more information. We can accept applications for those looking to work full time, part time or compressed hours, a minimum of 30 hours/4 days per week. This is a fixed term appointment which is due to last for 2 years from date of appointment, with chance of extension and/or permanency. If you are a current Civil Servant, please see the 'Eligibility' section further below in this advert for information regarding the requirement to transfer on loan. The successful candidate will: Collaborate on the delivery of data analysis and data quality monitoring within service developments. This work will involve the development of dashboards and metrics to monitor that services are creating high quality data that informs service operational performance and other key analytical outputs. There is a focus on efficient use of resources, scalability and high-quality execution. Develop excellent working relationships with internal and external stakeholders. Good stakeholder management skills are essential to be able to explain complex, technical concepts and problems to non-technical colleagues. Work collaboratively with internal customers such as data engineers, business analysts, performance analysts, developers, architects, service managers and operational teams. Work with cross government data analysis teams to share good practice. Seek out opportunities to continuously improve processes. Collaborating on the identification and implementation of opportunities to improve and mature our processes and approach to work including the use of new technologies. Create and maintain documentation. Document data and metadata standards and assets, workflows, monitor quality and create guidelines around the managed assets. Key responsibilities of the post include: Support the preparation, facilitation and reporting of multiple datasets. Implement automated data collection, ensuring that this is robust, and the risk of error is minimised. Recognise and identify appropriate ways to collect, collate and prepare data. Ensure data is fit for purpose and analysis is quality assured. Develop excellent working relationships with internal and external stakeholders. Seek out opportunities to improve process and develop innovative solutions. Occasionally deputise for Data Quality Analyst colleagues (Band D). This is a post that offers the opportunity to: Implement automation to improve data processes. Develop communication skills with internal and external stakeholders to align goals, understand and resolve technical issues and ensure delivery. Work in an organisation committed to the development of all staff. About the team You'll be joining the Data Management function within the Data Directorate at Companies House - a growing, multidisciplinary team focused on ensuring our data is trusted, well-governed, and used effectively to support decision-making and service delivery. The team brings together a range of specialisms, including Data Quality, Data Asset Management, Data Governance, and Knowledge & Information Management. Together, these capabilities enable us to understand, assess, and improve the quality of our data, maintain a comprehensive data catalogue, and embed consistent standards across the organisation. Within this structure, the Data Quality Team play a key role, forming part of a coordinated effort to assess data fitness against defined business rules, and drive continuous improvement across priority datasets. The team operates in a highly collaborative way, working closely with analysts, digital and technology teams, policy colleagues, and the wider data community to translate data management standards into practical delivery. We are an ambitious and evolving team. At Companies House, data sits at the heart of organisational transformation, and we are actively building the capabilities needed to improve data maturity, strengthen governance, and deliver high-quality, transparent data. This includes developing scalable data quality monitoring, expanding our data catalogue, embedding governance into change processes, and supporting new services such as enhanced validation and address data improvements. For candidates, this means being part of a team that is not only delivering today's priorities but shaping the future of how data is managed across government with real opportunity to influence, innovate, and develop professionally in a supportive and forward-looking environment. Person specification We are looking for somebody with: Stakeholder management through confidently engaging with people at multiple levels of the organisation. Problem-solving including the ability to identify issues and propose solutions. Critical thinking by evaluating information and arguments to make informed decisions. Data analysis - interpreting data to draw conclusions and make forecasts. Gathering and analysing information to understand trends and patterns. Behaviours We'll assess you against these behaviours during the selection process: Changing and Improving Working Together Delivering at Pace We only ask for evidence of these behaviours on your application form: Changing and Improving Technical skills We'll assess you against these technical skills during the selection process: Acquiring data and understanding customer needs Data Analysis (ideally using one of the following programming languages - Python, R or SQL) Presenting and disseminating data effectively Benefits Alongside your salary of £35,952, Companies House contributes £10,415 towards you being a member of the Civil Service Defined Benefit Pension scheme. We believe that our success is driven by the well-being and satisfaction of our team members at all levels of the organisation. At Companies House we're committed to providing a comprehensive benefits package that goes beyond the ordinary, ensuring your career journey with us is not only fulfilling, but also rewarding. We pride ourselves on offering a quality work-life balance with our employee wellbeing being central to our working practices. We celebrate diversity As an equal opportunity employer, we celebrate diversity, being committed to ensuring we're representative of the citizens we serve and creating an inclusive environment. Everyone in Companies House brings something different, and so will you. To fulfil our commitment to recruiting and attracting diverse talent we welcome applications from underrepresented groups. We also welcome applications from Welsh speakers. We are proud to be a disability confident leader . click apply for full job details
Do you thrive on solving problems in fast-moving environments? Do you enjoy digging into technical challenges and finding simple, smart solutions? Do you want a role where no two days are ever the same? Here at GXO, we are recruiting Technical Helpdesk Support as part of our Lifetime Services Helpdesk team. You'll be at the heart of keeping our clients' automated warehouse solutions running smoothly. You'll provide first-class technical support across software systems, work closely with cross-functional teams, and help ensure our customers receive fast, accurate, and professional resolutions. This is a full-time permanent position. You'll be working shifts Monday to Friday 05:30 to 14:00, 13:30 to 22:00, 21:30 to 06:00 with 24/7 on-call coverage built into the rota and an overlap for smooth handovers. This opportunity would offer hybrid working, but you will need to be able to commute to Milton Keynes & some of our customers sites on occasions Pay, benefits and more: We're looking to offer a salary of up to £32,000 , depending on experience and 25 days annual leave (plus bank holidays). Your benefits package includes a company sponsored pension scheme and private medical cover. What you'll do on a typical day: Providing 2nd-3rd line support for system-related issues, investigating incidents and delivering fixes within SLA Triaging tickets, updating information, and escalating to relevant teams where needed Communicating with customers through phone, email, and support software to deliver clear updates and technical insight Running system monitoring tools, analysing data, and reporting findings Taking ownership of technical problems, applying logic and creativity to keep systems performing at their best What you need to succeed at GXO: Experience in a Technical Support or 2nd line support environment, ideally using ticketing systems Knowledge of SQL, cloud hosting technologies (e.g., Azure), and confidence with WMS/WCS or similar systems Strong communication skills, able to explain complex issues clearly to non-technical audiences A proactive, analytical mindset with high attention to detail and a drive to learn, progress and take ownership A full UK driving licence and willingness to travel, including potential overnight stays when required We engineer faster, smarter, leaner supply chains. GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement
Jul 14, 2026
Full time
Do you thrive on solving problems in fast-moving environments? Do you enjoy digging into technical challenges and finding simple, smart solutions? Do you want a role where no two days are ever the same? Here at GXO, we are recruiting Technical Helpdesk Support as part of our Lifetime Services Helpdesk team. You'll be at the heart of keeping our clients' automated warehouse solutions running smoothly. You'll provide first-class technical support across software systems, work closely with cross-functional teams, and help ensure our customers receive fast, accurate, and professional resolutions. This is a full-time permanent position. You'll be working shifts Monday to Friday 05:30 to 14:00, 13:30 to 22:00, 21:30 to 06:00 with 24/7 on-call coverage built into the rota and an overlap for smooth handovers. This opportunity would offer hybrid working, but you will need to be able to commute to Milton Keynes & some of our customers sites on occasions Pay, benefits and more: We're looking to offer a salary of up to £32,000 , depending on experience and 25 days annual leave (plus bank holidays). Your benefits package includes a company sponsored pension scheme and private medical cover. What you'll do on a typical day: Providing 2nd-3rd line support for system-related issues, investigating incidents and delivering fixes within SLA Triaging tickets, updating information, and escalating to relevant teams where needed Communicating with customers through phone, email, and support software to deliver clear updates and technical insight Running system monitoring tools, analysing data, and reporting findings Taking ownership of technical problems, applying logic and creativity to keep systems performing at their best What you need to succeed at GXO: Experience in a Technical Support or 2nd line support environment, ideally using ticketing systems Knowledge of SQL, cloud hosting technologies (e.g., Azure), and confidence with WMS/WCS or similar systems Strong communication skills, able to explain complex issues clearly to non-technical audiences A proactive, analytical mindset with high attention to detail and a drive to learn, progress and take ownership A full UK driving licence and willingness to travel, including potential overnight stays when required We engineer faster, smarter, leaner supply chains. GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement
Job Title: IT Specialist Team Leader Location: Pencoed, South Wales (in office) Salary: 32,000 - 37,000 per annum Job Type: Full-time, Permanent Working Hours: Monday to Friday, 08:00 to 18:00, with On Call weekend support on rotation. 5 days per week, 8 hours per day during these times with a 30-minute lunch break) About Flotek: Flotek Group are a fast-growing Tech Company based throughout the UK providing IT and Comms technology to small & medium businesses. We have regional sales and support locations across the UK. Our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the role: We are looking for a highly motivated and technically capable Team Leader to lead Flotek's IT Specialist function. You will be responsible for the day-to-day leadership, development and performance of our 2nd Line Engineers, 3rd Line Engineers and Maintenance Engineers, ensuring technical incidents, service requests and proactive maintenance activities are delivered to the highest standards. The successful candidate will combine strong technical capability with excellent leadership skills, helping drive operational excellence, continuous improvement, and exceptional partner experiences. Key Responsibilities: Team Leadership & People Management Lead, coach and develop IT Specialist Engineers and Maintenance Engineers. Conduct regular one-to-ones, probation reviews and performance discussions. Support recruitment, onboarding and training of new team members. Create personal development plans and technical growth pathways for engineers. Promote accountability, ownership and a positive team culture. Specialist Queue Management Oversee all 2nd Line, 3rd Line and Maintenance ticket queues. Ensure tickets are prioritised correctly and worked within agreed SLAs. Manage workload distribution based on skillset, capacity and business priorities. Monitor ticket backlog, ticket ageing and escalation trends. Ensure engineers maintain high-quality ticket updates and documentation. Technical Escalation Management Act as the primary escalation point for complex and high-impact technical incidents. Support engineers with troubleshooting across Microsoft 365, Azure, Networking, Servers, Security and Infrastructure technologies. Lead technical investigations and root cause analysis activities. Work with third-party vendors and partners where escalation is required. Ensure critical and major incidents are managed effectively through to resolution. Maintenance & Proactive Services Management Lead Flotek's Maintenance Engineering function. Ensure completion of scheduled maintenance visits and preventative maintenance activities. Monitor patch compliance, system health checks and proactive monitoring activities. Drive initiatives that reduce reactive support demand through proactive service improvements. Ensure maintenance activities are documented and reported accurately. Service Quality & Continuous Improvement Maintain high levels of service quality and partner satisfaction. Review repeat incidents and implement preventative solutions. Identify opportunities for automation, efficiency improvements and service optimisation. Develop and maintain technical standards, procedures and knowledge base articles. Work closely with Service Leadership to improve operational performance. KPI & Performance Management Monitor and report on: Response SLA Performance Resolution SLA Performance Ticket Backlog Ticket Ageing Escalation Volumes Re-open Rates Team Utilisation CSAT Performance Produce regular performance reports for the Head of Service. Identify trends, risks and improvement opportunities. Collaboration & Stakeholder Management Work closely with Helpdesk Team Leaders to ensure effective ticket escalation and workload balancing. Support service reviews, operational meetings and major incident reviews. Assist with onboarding of new partners and technical projects. Build strong relationships with internal teams, suppliers and partners. Customer Experience Excellence Ensure every engineer delivers a professional, consistent and customer-focused service. Support achievement of company CSAT and NPS objectives. Act as an escalation point for partner concerns and service issues. Drive a culture of ownership and exceptional service delivery. What We're looking for: Previous experience leading technical support teams within an MSP environment. Minimum 5 years' experience supporting Microsoft-based environments. Strong experience across: Microsoft 365 Azure Active Directory Windows Server Networking Cyber Security Technologies Excellent troubleshooting and root cause analysis skills. Strong communication and stakeholder management skills. Experience using HaloPSA or similar PSA platforms. Experience producing and interpreting service performance metrics. Full UK Driving Licence. Benefits: Staff Share Equity Scheme New Customer Referral Incentive Onsite Parking 21 Days Holiday increasing to 25 with 4 years of service (+ Bank Holidays) Perkbox Employee Assistance Programme (EAP) Ongoing Training & Certification Support Career Development Opportunities Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; IT Technician, IT Support Engineer, IT Service Engineer, IT Team Leader, IT Manager, IT Supervisor, IT Technician, IT Support Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support Advisor, 2nd Line Technical Support Analyst, IT Service Engineer, may also be considered for this role.
Jul 14, 2026
Full time
Job Title: IT Specialist Team Leader Location: Pencoed, South Wales (in office) Salary: 32,000 - 37,000 per annum Job Type: Full-time, Permanent Working Hours: Monday to Friday, 08:00 to 18:00, with On Call weekend support on rotation. 5 days per week, 8 hours per day during these times with a 30-minute lunch break) About Flotek: Flotek Group are a fast-growing Tech Company based throughout the UK providing IT and Comms technology to small & medium businesses. We have regional sales and support locations across the UK. Our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the role: We are looking for a highly motivated and technically capable Team Leader to lead Flotek's IT Specialist function. You will be responsible for the day-to-day leadership, development and performance of our 2nd Line Engineers, 3rd Line Engineers and Maintenance Engineers, ensuring technical incidents, service requests and proactive maintenance activities are delivered to the highest standards. The successful candidate will combine strong technical capability with excellent leadership skills, helping drive operational excellence, continuous improvement, and exceptional partner experiences. Key Responsibilities: Team Leadership & People Management Lead, coach and develop IT Specialist Engineers and Maintenance Engineers. Conduct regular one-to-ones, probation reviews and performance discussions. Support recruitment, onboarding and training of new team members. Create personal development plans and technical growth pathways for engineers. Promote accountability, ownership and a positive team culture. Specialist Queue Management Oversee all 2nd Line, 3rd Line and Maintenance ticket queues. Ensure tickets are prioritised correctly and worked within agreed SLAs. Manage workload distribution based on skillset, capacity and business priorities. Monitor ticket backlog, ticket ageing and escalation trends. Ensure engineers maintain high-quality ticket updates and documentation. Technical Escalation Management Act as the primary escalation point for complex and high-impact technical incidents. Support engineers with troubleshooting across Microsoft 365, Azure, Networking, Servers, Security and Infrastructure technologies. Lead technical investigations and root cause analysis activities. Work with third-party vendors and partners where escalation is required. Ensure critical and major incidents are managed effectively through to resolution. Maintenance & Proactive Services Management Lead Flotek's Maintenance Engineering function. Ensure completion of scheduled maintenance visits and preventative maintenance activities. Monitor patch compliance, system health checks and proactive monitoring activities. Drive initiatives that reduce reactive support demand through proactive service improvements. Ensure maintenance activities are documented and reported accurately. Service Quality & Continuous Improvement Maintain high levels of service quality and partner satisfaction. Review repeat incidents and implement preventative solutions. Identify opportunities for automation, efficiency improvements and service optimisation. Develop and maintain technical standards, procedures and knowledge base articles. Work closely with Service Leadership to improve operational performance. KPI & Performance Management Monitor and report on: Response SLA Performance Resolution SLA Performance Ticket Backlog Ticket Ageing Escalation Volumes Re-open Rates Team Utilisation CSAT Performance Produce regular performance reports for the Head of Service. Identify trends, risks and improvement opportunities. Collaboration & Stakeholder Management Work closely with Helpdesk Team Leaders to ensure effective ticket escalation and workload balancing. Support service reviews, operational meetings and major incident reviews. Assist with onboarding of new partners and technical projects. Build strong relationships with internal teams, suppliers and partners. Customer Experience Excellence Ensure every engineer delivers a professional, consistent and customer-focused service. Support achievement of company CSAT and NPS objectives. Act as an escalation point for partner concerns and service issues. Drive a culture of ownership and exceptional service delivery. What We're looking for: Previous experience leading technical support teams within an MSP environment. Minimum 5 years' experience supporting Microsoft-based environments. Strong experience across: Microsoft 365 Azure Active Directory Windows Server Networking Cyber Security Technologies Excellent troubleshooting and root cause analysis skills. Strong communication and stakeholder management skills. Experience using HaloPSA or similar PSA platforms. Experience producing and interpreting service performance metrics. Full UK Driving Licence. Benefits: Staff Share Equity Scheme New Customer Referral Incentive Onsite Parking 21 Days Holiday increasing to 25 with 4 years of service (+ Bank Holidays) Perkbox Employee Assistance Programme (EAP) Ongoing Training & Certification Support Career Development Opportunities Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; IT Technician, IT Support Engineer, IT Service Engineer, IT Team Leader, IT Manager, IT Supervisor, IT Technician, IT Support Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support Advisor, 2nd Line Technical Support Analyst, IT Service Engineer, may also be considered for this role.
