Tristonenash are pleased to be working exclusively in partnership with Westward Housing Group on a number of key roles within their Development and Asset Management Directorates. This is an exciting period of growth for the organisation giving the opportunity for like-minded individuals to join them on this journey. We are looking for an experienced Development Officer to fill a newly created role within the team. You will support development schemes from early opportunity through to handover, working with colleagues and partners to help turn plans into good-quality, affordable homes. Key Duties will include: Carrying out appraisals on S106 & land lead scheme opportunities and preparing for submission to New Business Panel (NBP). Identifying development opportunities, Property purchase & land acquisition Preparation of planning applications, managing consultant workload. Progressing schemes into contract. Provision of information for colleagues in the delivery and sales teams. Management of defects rectification Organising and attending resident involvement events around the work of the Team and individual scheme proposals The ideal candidate will have: Experience of working for a housing provider within a variety of fields including development. Experience of Project Management and appraising new development opportunities Knowledge of Housing legislation Policy and practice. Knowledge of The regulatory and development funding systems used by Housing associations. Key skills in using Appraisal Software Tools, presentation and communication, negotiation and planning and organising skills. Experience in using PROVAL appraisal tool To apply, please submit your CV, or alternatively for more information, please contact James New on or Danny Wring on
Jul 08, 2026
Full time
Tristonenash are pleased to be working exclusively in partnership with Westward Housing Group on a number of key roles within their Development and Asset Management Directorates. This is an exciting period of growth for the organisation giving the opportunity for like-minded individuals to join them on this journey. We are looking for an experienced Development Officer to fill a newly created role within the team. You will support development schemes from early opportunity through to handover, working with colleagues and partners to help turn plans into good-quality, affordable homes. Key Duties will include: Carrying out appraisals on S106 & land lead scheme opportunities and preparing for submission to New Business Panel (NBP). Identifying development opportunities, Property purchase & land acquisition Preparation of planning applications, managing consultant workload. Progressing schemes into contract. Provision of information for colleagues in the delivery and sales teams. Management of defects rectification Organising and attending resident involvement events around the work of the Team and individual scheme proposals The ideal candidate will have: Experience of working for a housing provider within a variety of fields including development. Experience of Project Management and appraising new development opportunities Knowledge of Housing legislation Policy and practice. Knowledge of The regulatory and development funding systems used by Housing associations. Key skills in using Appraisal Software Tools, presentation and communication, negotiation and planning and organising skills. Experience in using PROVAL appraisal tool To apply, please submit your CV, or alternatively for more information, please contact James New on or Danny Wring on
We are currently looking for an experienced Resident Engagement Officer to support the establishment and delivery of a new resident governance framework. This Resident Engagement Officer role will focus on creating and embedding five Housing Management Boards, ensuring residents play a meaningful role in shaping, scrutinising and improving housing services. The successful candidate will lead the development of the boards, establish governance arrangements, coordinate training programmes and work closely with residents and housing services to embed effective resident scrutiny. This Resident Engagement Officer position would suit someone with extensive experience in resident engagement, tenant participation or housing governance. The Role - Establishing five Housing Management Boards and embedding effective governance arrangements. - Drafting Terms of Reference, Codes of Conduct and Confidentiality Agreements. - Developing work programmes to support effective resident scrutiny. - Coordinating board meetings and ensuring appropriate administrative support. - Developing and commissioning induction and training programmes for board members. - Working with housing services to ensure boards receive the information required to scrutinise service delivery. - Producing reports, recommendations and updates arising from board activity. - Supporting residents to influence service design and delivery through meaningful engagement. - Using resident insight to inform service improvements and organisational decision-making. - Working with internal teams, resident representatives and external organisations to support the resident engagement programme. Key Requirements - Previous experience working within resident engagement, tenant participation or housing governance. - Experience establishing or supporting resident panels, boards or scrutiny groups. - Experience developing governance documents, including Terms of Reference and Codes of Conduct. - Experience designing and delivering resident engagement or training programmes. - Experience using customer insight and resident feedback to improve housing services. - Experience producing reports and recommendations for senior stakeholders. - Knowledge of resident involvement, consumer standards and social housing governance. - Experience working within a social housing or local authority environment. What You Need to Do Now If you are interested in this Resident Engagement Officer role and meet the criteria above, please click APPLY NOW and send us your CV. If you do not hear from us within 48 hours, unfortunately your application has not been successful on this occasion. Footnote If you feel that this Resident Engagement Officer job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Resident Engagement Officers, Tenant Participation Officers, Housing Governance Officers and Resident Involvement roles across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from housing engagement professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Jul 08, 2026
Contractor
We are currently looking for an experienced Resident Engagement Officer to support the establishment and delivery of a new resident governance framework. This Resident Engagement Officer role will focus on creating and embedding five Housing Management Boards, ensuring residents play a meaningful role in shaping, scrutinising and improving housing services. The successful candidate will lead the development of the boards, establish governance arrangements, coordinate training programmes and work closely with residents and housing services to embed effective resident scrutiny. This Resident Engagement Officer position would suit someone with extensive experience in resident engagement, tenant participation or housing governance. The Role - Establishing five Housing Management Boards and embedding effective governance arrangements. - Drafting Terms of Reference, Codes of Conduct and Confidentiality Agreements. - Developing work programmes to support effective resident scrutiny. - Coordinating board meetings and ensuring appropriate administrative support. - Developing and commissioning induction and training programmes for board members. - Working with housing services to ensure boards receive the information required to scrutinise service delivery. - Producing reports, recommendations and updates arising from board activity. - Supporting residents to influence service design and delivery through meaningful engagement. - Using resident insight to inform service improvements and organisational decision-making. - Working with internal teams, resident representatives and external organisations to support the resident engagement programme. Key Requirements - Previous experience working within resident engagement, tenant participation or housing governance. - Experience establishing or supporting resident panels, boards or scrutiny groups. - Experience developing governance documents, including Terms of Reference and Codes of Conduct. - Experience designing and delivering resident engagement or training programmes. - Experience using customer insight and resident feedback to improve housing services. - Experience producing reports and recommendations for senior stakeholders. - Knowledge of resident involvement, consumer standards and social housing governance. - Experience working within a social housing or local authority environment. What You Need to Do Now If you are interested in this Resident Engagement Officer role and meet the criteria above, please click APPLY NOW and send us your CV. If you do not hear from us within 48 hours, unfortunately your application has not been successful on this occasion. Footnote If you feel that this Resident Engagement Officer job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Resident Engagement Officers, Tenant Participation Officers, Housing Governance Officers and Resident Involvement roles across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from housing engagement professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
We are currently recruiting on behalf of a well-established housing association for an experienced Community Engagement Officer to join their team on a temporary basis for an initial period of four months. This is a key role within the organisation, supporting customer engagement, tenant involvement, regulatory compliance, and continuous service improvement. The successful candidate will play an important part in ensuring tenants have a meaningful voice in shaping services and that the organisation can demonstrate strong evidence of customer-focused delivery. The role will suit an experienced housing, customer engagement, or resident involvement professional who can quickly build relationships, manage priorities, and make an immediate contribution. Key Responsibilities of a Community Engagement Officer: Lead and coordinate customer engagement activities, ensuring tenants have meaningful opportunities to influence and scrutinise services. Support tenant panels, scrutiny groups, and resident involvement activities to ensure customers can hold the organisation to account. Gather, analyse, and present customer feedback to support service improvements. Work with internal teams to collect evidence and information for regulatory reviews, audits, and self-assessments. Support compliance with consumer standards, tenant satisfaction measures, and customer-focused regulatory requirements. Produce clear and concise reports, performance information, and updates for senior management and governance meetings. Monitor complaints performance, support complaint investigations, issue customer communications, and contribute to complaint review meetings. Identify opportunities to improve customer experience and ensure tenant views are embedded into decision-making. Support customer communications, including newsletters, online updates, and engagement materials. Build positive relationships with tenants, colleagues, external partners, and community stakeholders. Provide line management support to a Community Partnership and Engagement Assistant, including supervision, guidance, and performance support. About You: Previous experience working within social housing, customer experience, resident involvement, community engagement, or a similar environment. Experience supervising or managing junior staff and supporting their development. Knowledge and understanding of tenant engagement principles, customer involvement, and service improvement approaches. Experience working with customer feedback, satisfaction measures, performance information, or regulatory requirements. Strong report writing skills with the ability to present information clearly to different audiences. Experience engaging with residents, communities, and a range of stakeholders. Excellent communication and relationship-building skills. Ability to manage competing priorities and deliver outcomes within deadlines. Experience working with diverse communities and engaging with hard-to-reach groups. Full UK Driving license and access to a vehicle. If this Community Engagement Officer role is of interest, please apply or contact (url removed)
Jul 08, 2026
Contractor
We are currently recruiting on behalf of a well-established housing association for an experienced Community Engagement Officer to join their team on a temporary basis for an initial period of four months. This is a key role within the organisation, supporting customer engagement, tenant involvement, regulatory compliance, and continuous service improvement. The successful candidate will play an important part in ensuring tenants have a meaningful voice in shaping services and that the organisation can demonstrate strong evidence of customer-focused delivery. The role will suit an experienced housing, customer engagement, or resident involvement professional who can quickly build relationships, manage priorities, and make an immediate contribution. Key Responsibilities of a Community Engagement Officer: Lead and coordinate customer engagement activities, ensuring tenants have meaningful opportunities to influence and scrutinise services. Support tenant panels, scrutiny groups, and resident involvement activities to ensure customers can hold the organisation to account. Gather, analyse, and present customer feedback to support service improvements. Work with internal teams to collect evidence and information for regulatory reviews, audits, and self-assessments. Support compliance with consumer standards, tenant satisfaction measures, and customer-focused regulatory requirements. Produce clear and concise reports, performance information, and updates for senior management and governance meetings. Monitor complaints performance, support complaint investigations, issue customer communications, and contribute to complaint review meetings. Identify opportunities to improve customer experience and ensure tenant views are embedded into decision-making. Support customer communications, including newsletters, online updates, and engagement materials. Build positive relationships with tenants, colleagues, external partners, and community stakeholders. Provide line management support to a Community Partnership and Engagement Assistant, including supervision, guidance, and performance support. About You: Previous experience working within social housing, customer experience, resident involvement, community engagement, or a similar environment. Experience supervising or managing junior staff and supporting their development. Knowledge and understanding of tenant engagement principles, customer involvement, and service improvement approaches. Experience working with customer feedback, satisfaction measures, performance information, or regulatory requirements. Strong report writing skills with the ability to present information clearly to different audiences. Experience engaging with residents, communities, and a range of stakeholders. Excellent communication and relationship-building skills. Ability to manage competing priorities and deliver outcomes within deadlines. Experience working with diverse communities and engaging with hard-to-reach groups. Full UK Driving license and access to a vehicle. If this Community Engagement Officer role is of interest, please apply or contact (url removed)
Anti-Social Behaviour (ASB) Officer - Housing Sutton, South London Full time - office based or visits 3 Months +, Temporary, July sart CNegotiable A reputable housing organisation in London is seeking an experienced ASB Officer to be an integral part of the team and to take pride in delivering an excellent Anti-Social Behaviour and Tenancy Fraud enforcement service across all properties Duties of the ASB Officer, will include: Managing a caseload of complex and high-risk ASB cases, taking ownership from investigation through to resolution Gathering evidence, preparing case files and supporting enforcement action, including court proceedings where required Working collaboratively with internal teams and partner agencies (Police, local authority, support services) Supporting and safeguarding victims, ensuring a proactive and preventative approach to ASB Attending community meetings and engage directly with residents Maintaining accurate records using E-forms and ECINS case management Contribute to wider community safety initiatives and partnership activity Key Requirements of the ASB Officer: Proven experience in an ASB or Community Safety role Strong knowledge of ASB legislation, housing law and enforcement tools Experience managing complex cases and preparing legal documentation Subject to completion of Basic DBS, or presentation of current DBS check Desirable experience includes: Experience managing complex ASB cases from start to finish Exposure to or involvement in preparing and presneting ASB cases to the County c/ourt If you are suited to this role click "apply" as applications may close early due to urgent shortlisting. For more information, please contact Ebony at Sellick Partnership in the Derby office Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Jul 02, 2026
Seasonal
Anti-Social Behaviour (ASB) Officer - Housing Sutton, South London Full time - office based or visits 3 Months +, Temporary, July sart CNegotiable A reputable housing organisation in London is seeking an experienced ASB Officer to be an integral part of the team and to take pride in delivering an excellent Anti-Social Behaviour and Tenancy Fraud enforcement service across all properties Duties of the ASB Officer, will include: Managing a caseload of complex and high-risk ASB cases, taking ownership from investigation through to resolution Gathering evidence, preparing case files and supporting enforcement action, including court proceedings where required Working collaboratively with internal teams and partner agencies (Police, local authority, support services) Supporting and safeguarding victims, ensuring a proactive and preventative approach to ASB Attending community meetings and engage directly with residents Maintaining accurate records using E-forms and ECINS case management Contribute to wider community safety initiatives and partnership activity Key Requirements of the ASB Officer: Proven experience in an ASB or Community Safety role Strong knowledge of ASB legislation, housing law and enforcement tools Experience managing complex cases and preparing legal documentation Subject to completion of Basic DBS, or presentation of current DBS check Desirable experience includes: Experience managing complex ASB cases from start to finish Exposure to or involvement in preparing and presneting ASB cases to the County c/ourt If you are suited to this role click "apply" as applications may close early due to urgent shortlisting. For more information, please contact Ebony at Sellick Partnership in the Derby office Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Housing Officer Are you a passionate Housing Officer looking for your next role? 4Recruitment Services are currently recruiting for a Housing Officer to work within the young people service based in Dartford. Pay Rates: £13.21 -£16.50 Umbrella Rate Information the Role: Successful candidates will be offered 6 months initially working 37.5hrs per week. One weekend and bank holidays per month are required to work. What you will be doing: Carry out an assessment of the needs, abilities and preferences of referrals Carry out risk assessments to minimise risk for the resident, other residents and staff Be responsible for residents incoming sign-up experience and induction to the site Agree and implement with each resident, an individual sustainment plan and deliver the service in accordance with this Ensure that residents understand their occupancy agreements Monitor and respond to any breaches of occupancy agreements Manage complaints and occupancy disputes Manage and maintain rent accounts in line with internal rent and arrears management processes. Where appropriate, work with/refer to other agencies providing support To support the Housing team to drive the engagement program with residents To encourage residents to take part in making decisions about service delivery Provide information on and promote the organisation s involvement activities Work with colleagues to collect feedback about the service Ensure that you work in ways that meet the requirements of Ofsted regulation Skills & Professional Characteristics needed: A good basic level of numeracy and literacy skills. A qualification in youth work, housing or similar area Understanding of the challenges faced by young people Knowledge and understanding of safeguarding Ability to carry out effective needs and risk assessments and develop relevant sustainment plans from these Understanding of Ofsted regulatory framework Able to use IT systems to enter accurate data and keep UpToDate records Able to work unsocial hours including evening and weekend duties. Where necessary to work bank holidays (including Easter and Christmas), these requirements will be agreed, wherever possible in advance. Time off in lieu of additional time may be taken. Essential Requirements: Strive for excellence Self-motivated to succeed and enjoy motivating others Honesty & Integrity. Able to work as part of team to achieve departmental objectives A commitment to anti-discriminatory practice Use of car for work purposes (Desirable) What we offer: 24 hour one on one specialist consultant based within your geographical area 4Recruitment Services Employee Benefits Programme Our own dedicated payroll support ensuring you get the full benefits of your payment Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact out Team on (phone number removed) or email (url removed).
Oct 08, 2025
Seasonal
Housing Officer Are you a passionate Housing Officer looking for your next role? 4Recruitment Services are currently recruiting for a Housing Officer to work within the young people service based in Dartford. Pay Rates: £13.21 -£16.50 Umbrella Rate Information the Role: Successful candidates will be offered 6 months initially working 37.5hrs per week. One weekend and bank holidays per month are required to work. What you will be doing: Carry out an assessment of the needs, abilities and preferences of referrals Carry out risk assessments to minimise risk for the resident, other residents and staff Be responsible for residents incoming sign-up experience and induction to the site Agree and implement with each resident, an individual sustainment plan and deliver the service in accordance with this Ensure that residents understand their occupancy agreements Monitor and respond to any breaches of occupancy agreements Manage complaints and occupancy disputes Manage and maintain rent accounts in line with internal rent and arrears management processes. Where appropriate, work with/refer to other agencies providing support To support the Housing team to drive the engagement program with residents To encourage residents to take part in making decisions about service delivery Provide information on and promote the organisation s involvement activities Work with colleagues to collect feedback about the service Ensure that you work in ways that meet the requirements of Ofsted regulation Skills & Professional Characteristics needed: A good basic level of numeracy and literacy skills. A qualification in youth work, housing or similar area Understanding of the challenges faced by young people Knowledge and understanding of safeguarding Ability to carry out effective needs and risk assessments and develop relevant sustainment plans from these Understanding of Ofsted regulatory framework Able to use IT systems to enter accurate data and keep UpToDate records Able to work unsocial hours including evening and weekend duties. Where necessary to work bank holidays (including Easter and Christmas), these requirements will be agreed, wherever possible in advance. Time off in lieu of additional time may be taken. Essential Requirements: Strive for excellence Self-motivated to succeed and enjoy motivating others Honesty & Integrity. Able to work as part of team to achieve departmental objectives A commitment to anti-discriminatory practice Use of car for work purposes (Desirable) What we offer: 24 hour one on one specialist consultant based within your geographical area 4Recruitment Services Employee Benefits Programme Our own dedicated payroll support ensuring you get the full benefits of your payment Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact out Team on (phone number removed) or email (url removed).
Support Worker - Supported Living / Mental Health - £26.9k to £28.8k + allowances + excellent benefits - SE London / Catford This is an opportunity for an experienced Support Worker to join a not-for-profit organisation that provides supported living and supported housing services for vulnerable individuals who have experienced social exclusion, disadvantages or homelessness but have retained the capacity to make independent choices. They work proactively with their partners to support their residents through their journey to independence and social inclusion. The Support Worker will take a person-centred approach and work within a high or medium support service, housing vulnerable adults with enduring mental health and challenging behaviours. The post holder will empower the residents and support them on their journey to independent living, whilst along the way help to make each day of their lives as fulfilling and meaningful as possible. SALARY ETC: £26.9k, reviewed to £28.8k after probation period. Sleep-in allowance when on sleep in shift, of £70 Excellent benefits package that includes; enhanced holidays, healthcare plan and wellness, learning and development, retail discounts, additional leave, events etc. Permanent, full-time role, 37.5 hours/week Various shifts on a rota basis, including day, evening and occasional weekend and sleep-in shifts (allowance paid for sleep-in shifts) South East London / Catford REQUIREMENTS: At least 2 years' experience as a Support Worker within mental health services/supported living services. Experience of providing high dependency support. Experience of working with 10 to 15 clients/caseloads at a time. Must be living in UK, with full rights to work in the UK (No Sponsorship available). Undergraduate degree or vocational qualification in health and social care. Good knowledge of mental health-related illnesses & awareness/experience of supported living. To be aware of the needs of service users of a supported living environment. Great administration and organisation skills. Excellent communication and interpersonal skills in order to communicate appropriately with people at all levels. Self-motivated and able to use own initiative to find solutions. Warm and friendly demeanour with a positive and open-minded attitude. DUTIES TO INCLUDE: Commit to a 24hr premises rota to ensure safety and security of tenants and ensure that unauthorised persons are not permitted into the premises. To be responsible for a caseload of clients and for completing personalised needs and safety assessments, creating person centred support plans and identifying SMART goals with the active involvement of tenants and where possible their relatives and other professionals involved in their support provision. Review needs assessments, risk assessments and support plans regularly. Whilst liaising with Revenues & Benefit Officer, support tenants with welfare benefits and housing options. Manage daily interactions and tenant queries in a way which provides reassurance and understanding. Assist in the reception of tenants, relatives and visitors to the Accommodation and maintain excellent hospitality. Perform routine health, safety, security and surveillance checks to monitor tenant wellbeing. To handle incidents in a calm and professional manner and to fully record and report all occurrences. Ensure tenants are aware of all appointments and accompanied to such appointments if needed. Attend supervision sessions and training and review, external partner agencies. Supporting tenants with social inclusion, and empowering them to be involved in education and employment. To support in clearing and re-furnishing vacancy rooms in preparation for re-letting. To support clients to clean and tidy their rooms where this is an identified area of support.
Oct 06, 2025
Full time
Support Worker - Supported Living / Mental Health - £26.9k to £28.8k + allowances + excellent benefits - SE London / Catford This is an opportunity for an experienced Support Worker to join a not-for-profit organisation that provides supported living and supported housing services for vulnerable individuals who have experienced social exclusion, disadvantages or homelessness but have retained the capacity to make independent choices. They work proactively with their partners to support their residents through their journey to independence and social inclusion. The Support Worker will take a person-centred approach and work within a high or medium support service, housing vulnerable adults with enduring mental health and challenging behaviours. The post holder will empower the residents and support them on their journey to independent living, whilst along the way help to make each day of their lives as fulfilling and meaningful as possible. SALARY ETC: £26.9k, reviewed to £28.8k after probation period. Sleep-in allowance when on sleep in shift, of £70 Excellent benefits package that includes; enhanced holidays, healthcare plan and wellness, learning and development, retail discounts, additional leave, events etc. Permanent, full-time role, 37.5 hours/week Various shifts on a rota basis, including day, evening and occasional weekend and sleep-in shifts (allowance paid for sleep-in shifts) South East London / Catford REQUIREMENTS: At least 2 years' experience as a Support Worker within mental health services/supported living services. Experience of providing high dependency support. Experience of working with 10 to 15 clients/caseloads at a time. Must be living in UK, with full rights to work in the UK (No Sponsorship available). Undergraduate degree or vocational qualification in health and social care. Good knowledge of mental health-related illnesses & awareness/experience of supported living. To be aware of the needs of service users of a supported living environment. Great administration and organisation skills. Excellent communication and interpersonal skills in order to communicate appropriately with people at all levels. Self-motivated and able to use own initiative to find solutions. Warm and friendly demeanour with a positive and open-minded attitude. DUTIES TO INCLUDE: Commit to a 24hr premises rota to ensure safety and security of tenants and ensure that unauthorised persons are not permitted into the premises. To be responsible for a caseload of clients and for completing personalised needs and safety assessments, creating person centred support plans and identifying SMART goals with the active involvement of tenants and where possible their relatives and other professionals involved in their support provision. Review needs assessments, risk assessments and support plans regularly. Whilst liaising with Revenues & Benefit Officer, support tenants with welfare benefits and housing options. Manage daily interactions and tenant queries in a way which provides reassurance and understanding. Assist in the reception of tenants, relatives and visitors to the Accommodation and maintain excellent hospitality. Perform routine health, safety, security and surveillance checks to monitor tenant wellbeing. To handle incidents in a calm and professional manner and to fully record and report all occurrences. Ensure tenants are aware of all appointments and accompanied to such appointments if needed. Attend supervision sessions and training and review, external partner agencies. Supporting tenants with social inclusion, and empowering them to be involved in education and employment. To support in clearing and re-furnishing vacancy rooms in preparation for re-letting. To support clients to clean and tidy their rooms where this is an identified area of support.
Resident Services Officer Location: Golden Lane Estate, London EC1Y (Monday to Friday, 8am to 4pm) as the role is client facing Job Type: Temporary (3 months with review to extend to 12 months) Hourly rate: 32.86ph - 37ph depending on experience Working Hours: Full-time, 35 hours per week We are seeking a Senior Resident Services Officer for an initial 3-month period with a potential extension to a fixed-term contract of 12 months. This role is based at the high-profile Golden Lane Estate, which requires a mature and experienced housing professional to manage a range of housing services effectively. We are looking for an urgent start and interviews will be held on Wednesday 10th September Day-to-day of the role: Handle a full range of tenancy management issues including sign-ups, tenancy audits, mutual exchanges, successions, and tenancy terminations. Respond effectively to complaints of anti-social behaviour and tenancy breaches. Support vulnerable residents and collaborate with colleagues and agencies to help sustain tenancies. Promote resident involvement activities and maintain a visible presence on the estate, building positive relationships with residents' associations and other groups. Play a pivotal role in signing up and inducting new tenants into 66 brand new homes recently completed at the estate. Managing the customer service officer Required Skills & Qualifications: Must have substantial professional experience in housing management, including general needs and leasehold. Relevant professional qualification (e.g., CIH) or equivalent experience. Strong knowledge of relevant housing law and regulation. Excellent customer service and problem-solving skills, with an ability to resolve conflicts positively. Proficiency in general IT skills and experience using housing management software. Ability to work independently with outstanding organisational skills and a positive, enthusiastic approach. Benefits: Competitive salary based on experience. Work ina dynamic environment with a significant impact on the community. To apply for this Resident Services Officer position, please submit your CV detailing your relevant experience or contact Mel
Oct 03, 2025
Seasonal
Resident Services Officer Location: Golden Lane Estate, London EC1Y (Monday to Friday, 8am to 4pm) as the role is client facing Job Type: Temporary (3 months with review to extend to 12 months) Hourly rate: 32.86ph - 37ph depending on experience Working Hours: Full-time, 35 hours per week We are seeking a Senior Resident Services Officer for an initial 3-month period with a potential extension to a fixed-term contract of 12 months. This role is based at the high-profile Golden Lane Estate, which requires a mature and experienced housing professional to manage a range of housing services effectively. We are looking for an urgent start and interviews will be held on Wednesday 10th September Day-to-day of the role: Handle a full range of tenancy management issues including sign-ups, tenancy audits, mutual exchanges, successions, and tenancy terminations. Respond effectively to complaints of anti-social behaviour and tenancy breaches. Support vulnerable residents and collaborate with colleagues and agencies to help sustain tenancies. Promote resident involvement activities and maintain a visible presence on the estate, building positive relationships with residents' associations and other groups. Play a pivotal role in signing up and inducting new tenants into 66 brand new homes recently completed at the estate. Managing the customer service officer Required Skills & Qualifications: Must have substantial professional experience in housing management, including general needs and leasehold. Relevant professional qualification (e.g., CIH) or equivalent experience. Strong knowledge of relevant housing law and regulation. Excellent customer service and problem-solving skills, with an ability to resolve conflicts positively. Proficiency in general IT skills and experience using housing management software. Ability to work independently with outstanding organisational skills and a positive, enthusiastic approach. Benefits: Competitive salary based on experience. Work ina dynamic environment with a significant impact on the community. To apply for this Resident Services Officer position, please submit your CV detailing your relevant experience or contact Mel
As a Repairs Officer, you'll deliver a high-quality repairs management service to residents, ensuring their needs are met throughout their tenancies. You'll be the first point of contact for repairs, providing efficient support and helping maintain safe, well-managed homes. Client Details Our client is a resident-led housing provider with a strong commitment to empowering communities and delivering excellent services. With offices in London, they are known for their inclusive culture and dedication to resident involvement. Description Receive, raise, and track repair requests from residents. Provide accurate responses to repairs and maintenance enquiries. Maintain up-to-date records and ensure KPIs are met. Liaise with surveyors, contractors, and housing colleagues on repairs and voids. Ensure all necessary certificates and documentation are in place before re-letting properties. Respond to resident complaints and enquiries, aiming for first-contact resolution. Contribute to continuous improvement of systems and practices. Profile A successful Interim Repairs Officer should have: Relevant qualification or equivalent experience in repairs, building, or construction. Knowledge of health and safety regulations in maintenance/construction. Experience delivering high-quality repairs and void maintenance services. Strong IT skills (Word, Excel, Outlook) and record-keeping ability. Excellent written and verbal communication skills. Commitment to resident involvement, equality, and diversity. Flexible, proactive, and able to work occasional evenings/weekends. Job Offer Competitive hourly rate of 17 to 21, depending on experience. Temporary position lasting between 6 and 12 months. Opportunity to work within a supportive team in the property department. Gain hands-on experience in property repairs and maintenance coordination. Full time office working in London (potential to go hybrid after 6 months) This is an excellent opportunity for someone looking to advance their career in property management. If you have the skills and experience required, we encourage you to apply today!
Sep 22, 2025
Seasonal
As a Repairs Officer, you'll deliver a high-quality repairs management service to residents, ensuring their needs are met throughout their tenancies. You'll be the first point of contact for repairs, providing efficient support and helping maintain safe, well-managed homes. Client Details Our client is a resident-led housing provider with a strong commitment to empowering communities and delivering excellent services. With offices in London, they are known for their inclusive culture and dedication to resident involvement. Description Receive, raise, and track repair requests from residents. Provide accurate responses to repairs and maintenance enquiries. Maintain up-to-date records and ensure KPIs are met. Liaise with surveyors, contractors, and housing colleagues on repairs and voids. Ensure all necessary certificates and documentation are in place before re-letting properties. Respond to resident complaints and enquiries, aiming for first-contact resolution. Contribute to continuous improvement of systems and practices. Profile A successful Interim Repairs Officer should have: Relevant qualification or equivalent experience in repairs, building, or construction. Knowledge of health and safety regulations in maintenance/construction. Experience delivering high-quality repairs and void maintenance services. Strong IT skills (Word, Excel, Outlook) and record-keeping ability. Excellent written and verbal communication skills. Commitment to resident involvement, equality, and diversity. Flexible, proactive, and able to work occasional evenings/weekends. Job Offer Competitive hourly rate of 17 to 21, depending on experience. Temporary position lasting between 6 and 12 months. Opportunity to work within a supportive team in the property department. Gain hands-on experience in property repairs and maintenance coordination. Full time office working in London (potential to go hybrid after 6 months) This is an excellent opportunity for someone looking to advance their career in property management. If you have the skills and experience required, we encourage you to apply today!
Community Engagement Officer Remote working regular travel to Linmere, Houghton Regis Salary: £27,200 Contract: Full time, Permanent (37 hours per week) Join Our Team as a Community Engagement Officer Are you passionate about making a real difference in communities? Do you believe in empowering residents to shape their neighbourhoods and thrive together? At bpha, we re looking for a committed Community Engagement Officer to help drive lasting, positive change. What You ll Be Doing: You'll play a leading role in delivering community-led solutions, building partnerships, and supporting both established and new neighbourhoods. From regeneration initiatives to quality-of-life projects, you'll bring people together to tackle what matters most to them creating stronger, more connected communities. Your Key Responsibilities: Identify community trends and develop targeted, impactful projects Lead on initiatives that promote regeneration, cohesion and quality of life Support and guide new resident groups and secure funding opportunities Build strong networks across stakeholders, residents and partner organisations Promote resident involvement and amplify community voices Encourage volunteering and learning opportunities that empower individuals Ensure inclusion and outreach to all, especially marginalised communities What We re Looking For: A natural communicator and problem-solver with strong project management skills Proven experience (at least 2 years experience) in community development or engagement Ability to build trust and work collaboratively with diverse groups Skilled in planning, delivering, and evaluating impactful community projects Passion for inclusion, learning, and long-term transformation IT proficiency and a good understanding of social housing challenges Please note the post holder must have a valid driving licence and access to a vehicle during working hours to be successfully carry out the duties of the role. Desirable but not essential: Knowledge of welfare reform and social housing policy Experience securing external funding Familiarity with MS PowerPoint and Visio Whether you re hands-on at community events, liaising with local partners, or helping residents find their collective voice you ll be at the heart of something meaningful. Why bpha? We re a values-led housing association on a mission to build sustainable communities. You ll join a supportive, ambitious team that values innovation, impact, and inclusivity. Ready to be a catalyst for community change? Apply now. Please note, applications will be reviewed as received and bpha reserves the right to close the advertisement prior to the scheduled closing date. Apply early to avoid disappointment. Any offer of employment made will be subject to satisfactory pre-employment screening including references and DBS checks.
Sep 12, 2025
Contractor
Community Engagement Officer Remote working regular travel to Linmere, Houghton Regis Salary: £27,200 Contract: Full time, Permanent (37 hours per week) Join Our Team as a Community Engagement Officer Are you passionate about making a real difference in communities? Do you believe in empowering residents to shape their neighbourhoods and thrive together? At bpha, we re looking for a committed Community Engagement Officer to help drive lasting, positive change. What You ll Be Doing: You'll play a leading role in delivering community-led solutions, building partnerships, and supporting both established and new neighbourhoods. From regeneration initiatives to quality-of-life projects, you'll bring people together to tackle what matters most to them creating stronger, more connected communities. Your Key Responsibilities: Identify community trends and develop targeted, impactful projects Lead on initiatives that promote regeneration, cohesion and quality of life Support and guide new resident groups and secure funding opportunities Build strong networks across stakeholders, residents and partner organisations Promote resident involvement and amplify community voices Encourage volunteering and learning opportunities that empower individuals Ensure inclusion and outreach to all, especially marginalised communities What We re Looking For: A natural communicator and problem-solver with strong project management skills Proven experience (at least 2 years experience) in community development or engagement Ability to build trust and work collaboratively with diverse groups Skilled in planning, delivering, and evaluating impactful community projects Passion for inclusion, learning, and long-term transformation IT proficiency and a good understanding of social housing challenges Please note the post holder must have a valid driving licence and access to a vehicle during working hours to be successfully carry out the duties of the role. Desirable but not essential: Knowledge of welfare reform and social housing policy Experience securing external funding Familiarity with MS PowerPoint and Visio Whether you re hands-on at community events, liaising with local partners, or helping residents find their collective voice you ll be at the heart of something meaningful. Why bpha? We re a values-led housing association on a mission to build sustainable communities. You ll join a supportive, ambitious team that values innovation, impact, and inclusivity. Ready to be a catalyst for community change? Apply now. Please note, applications will be reviewed as received and bpha reserves the right to close the advertisement prior to the scheduled closing date. Apply early to avoid disappointment. Any offer of employment made will be subject to satisfactory pre-employment screening including references and DBS checks.
