5 jobs found

Service Desk Analyst 5 days a week on site Role Overview As a 1st / 2nd line Support Analyst in a team of Field Engineers and Support Analysts, you will be a key player in ensuring the smooth operation of the IT systems. Based at head office in Northampton, you will provide essential support to around 1000 users across multiple sites around the UK. You will provide support on a range of Microsoft based IT systems especially Microsoft 365 along with a range of bespoke applications. Your day-to-day responsibilities as part of the support team will be to: Respond to IT-related telephone calls and emails from colleagues, providing timely and effective support. Log and resolve IT requests within agreed targets. Administer the Microsoft Estate and other key business systems. Monitor and manage IT requests, coordinate projects, handle IT procurement requests, and oversee IT security administration. Oversee the Moves, Additions, Deletions, and Changes (MADC) process, including setting up new users on Microsoft 365. Monitor internal IT mailboxes and respond to colleague requests and automated alerts using the IT Service Management tool. Collaborate with third-party technology and support providers across applications, infrastructure, networking, and telephony. Maintain and update the IT SharePoint page, share best practices, and contribute to our technology knowledge database. Provide general help and advice to users, utilizing remote desktop tools. Your background: Experience as a 1st / 2nd line support analyst - service desk and deskside support Experience in IT administration and support of Microsoft-based systems specifically Microsoft 365, along with IP Telephony and networking Experience with FreshDesk or similar

IT Support Engineer Location: Aberdeen Job Type: Full Time, Permanent About the Role Grace May is delighted to be working in partnership with a well-established organisation to recruit an IT Support Engineer. This is an excellent opportunity for someone with previous IT support experience who is looking to develop their career within a supportive and collaborative IT team. You'll play a key role in providing technical support to users while gaining exposure to infrastructure, Microsoft technologies and a variety of IT projects. Key Responsibilities Provide 1st and 2nd line IT support to users via phone, email and in person. Log, prioritise and resolve support requests using the helpdesk system. Install, configure and support desktops, laptops and printers. Assist with the administration and maintenance of Windows Server and Microsoft 365 environments. Support network connectivity and troubleshoot technical issues. Help maintain backup and disaster recovery systems. Liaise with third-party suppliers to resolve hardware and software issues. Assist with IT upgrades, projects and continuous improvement initiatives. Provide occasional support to other company locations as required. About You To be successful in this role, you'll ideally have: Previous experience in an IT Support, Service Desk or Helpdesk role. Experience supporting Windows 10 and Windows 11. Good knowledge of Microsoft 365 and Microsoft Office. Experience installing and supporting desktop and laptop hardware. Basic knowledge of Windows Server. An understanding of networking fundamentals, including DNS, DHCP and VPN. Experience using an IT helpdesk or ticketing system. Excellent communication and customer service skills. A full UK driving licence and access to your own vehicle. What's on Offer Competitive salary. Comprehensive benefits package. Ongoing training and professional development. Exposure to infrastructure technologies and IT projects. Supportive team environment with genuine opportunities for career progression. Full-time, permanent position based in Aberdeen. Whether you're currently working as an IT Support Engineer, IT Support Technician, Service Desk Analyst, Helpdesk Analyst, Desktop Support Engineer, Systems Support Engineer, 1st Line Support Engineer or 2nd Line Support Engineer , we'd be pleased to hear from you. Apply today for further information

IT Analyst Garelochhead, Helensburgh Are you an IT professional with experience supporting users across a range of technical abilities? Do you enjoy troubleshooting issues and improving IT systems in a hands-on environment? Would you like a role where you can develop your infrastructure skills while contributing to a secure and resilient IT function? What's in it for you? 30,000 basic salary 30 days holiday plus bank holidays Option to buy or sell up to 5 additional days of annual leave Pension scheme with up to 15% employer contribution (7% employee contribution) Hybrid working pattern - Monday to Thursday on site, Friday working from home Opportunity to work across a varied, multi-site organisation supporting around 300 users What will you be doing? Providing day-to-day support for the organisation's IT infrastructure and end users Resolving and escalating technical issues in a timely manner Monitoring systems to ensure security measures remain effective against cyber threats Supporting the administration and maintenance of business systems and IT services Managing the ordering, configuration and deployment of end-user hardware Liaising with third-party software, hardware and support providers Maintaining technical documentation, records and recovery procedures Supporting IT projects, including coordinating implementations when required Assisting with backup management and system recovery planning Identifying and resolving potential compatibility issues across the IT environment Ensuring IT policies and change management processes are followed Where you'll be doing it You'll be joining a well-established organisation operating critical infrastructure across multiple sites throughout the UK. Working from a site close to Faslane, you'll become part of a small, friendly IT team focused on delivering reliable, secure and fit-for-purpose technology services that support the wider business. What you'll need Relevant IT qualification or demonstrable experience within an IT support or infrastructure environment Typically 1-2 years' experience in a technical IT role such as 1st/2nd Line Support, Desktop Support or Junior Systems Administration Experience supporting users with varying levels of technical knowledge Good understanding of Windows Operating Systems and Microsoft 365 applications Experience performing basic Active Directory tasks, including user creation, password resets and group membership management Knowledge of basic networking concepts, including DNS, DHCP and IP addressing Experience configuring and troubleshooting laptops and desktop devices Ability to create and maintain clear documentation and accurate records Understanding of Microsoft 365 and Azure cloud services, with a willingness to expand your knowledge Willingness to learn and support technologies including SharePoint Online, Intune/Endpoint Manager and Group Policy Comfortable working with third-party support providers Full UK driving licence, with flexibility to travel occasionally to other UK sites including overnight stays when required Ability to commute to Garelochhead within approximately 45 minutes to one hour We appreciate your CV may not be up to date. No problem, just apply and we can deal with that later. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Russell Taylor will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.

2nd Line Support Analyst Are you an experienced 2nd Line Support Analyst who thrives in a hands-on role, supporting a wide range of systems and users who enjoys working in a internal IT team? About the Role As our IT Support Engineer, you'll report directly to the IT Manager and play a key role in maintaining and improving our IT systems and services. You'll provide support across Servers, desktops, laptops, tablets, mobile devices, and applications (including MS Office), while also getting involved in specialist software and infrastructure with exposure to Azure cloud. This is a varied role where no two days are the same - from logging and resolving helpdesk tickets, to site setups, Active Directory management, and ensuring our compliance standards are met. You'll also spend at least one day a week on-site at one of our construction projects, making sure IT services run smoothly. Key Responsibilities Provide 1st and 2nd line IT support for hardware, software, and applications. Manage and escalate issues to 3rd line support or external suppliers where required. Support specialist systems such as AutoCAD, Bluebeam, Asta Powerproject, and Lecia. Maintain and improve IT documentation, ensuring compliance with standards (PCI DSS, Cyber Essentials, GDPR). Assist with site setups, network infrastructure, and mobile phone provisioning. Support core IT systems including Exchange 365, Mimecast, Manage Engine Service Desk Plus, and security tools. Travel to sites (minimum one day per week) to provide and maintain IT services. What We're Looking For Hands on experience within an IT support/service role. Hands on exposure to Exchange 365, Mimecast, Azure would be great Strong working knowledge of MS Office, including Access and SharePoint. A problem-solver with excellent customer service skills. A confident communicator who enjoys working as part of a team. Full UK driving licence (manual) and own car. Right to work in the UK.

1st/2nd Line IT Support South Cambridge £16-£18/Hour + holiday pay We're currently looking for someone to join our client on a short term contract basis, covering a period of sickness within the team. We are looking for someone to start within the next 2 weeks. This is a windows support role, so are looking for candidates with experience supporting Office 365, Active Directory and providing desktop support to the end users. This is not an entry level role, and we are looking for someone with 3+ years IT experience. Candidates must already live within a reasonable commutable distance of South Cambridge and be happy being onsite 5 days a week. The Role: 1st - 2nd Line IT Support to internal users Desktop Support Install Software and Hardware Take responsibility for the new starter process Get involved with IT projects, such as office moves, process improvement and infrastructure improvements Requirements: Comfortable creating accounts / resetting passwords using Active Directory Supporting Office 365 3+ years IT Support experience, either from a internal support role Within a reasonable commutable distance of South Cambridge Happy to be in the office 5 days per week Available to start in the next 2 weeks This is an environment where you will increase your technical skillset massively, working closely with the IT Manager who encourages technical progression and you will be given the opportunity to get involved with the IT projects as they arise! For more information please contact Andy Clarke at The One Group.