437 jobs found

Job Title: Customer Service Officer - Council Tax & Housing Benefits Location: Ealing, W5 2HL - Hybrid working (2 days Office, Tuesdays & Wednesdays) Hourly rate 20.96 PAYE / 27.33 Umbrella per hour Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 35 hours ASAP Start We are looking for a Council Tax & Housing Benefit Customer Service Officer to join our Customer & Transactional Services team. In this customer-focused role, you will be the first point of contact for residents, providing expert advice and support on Council Tax, Housing Benefit and Council Tax Support enquiries. You will play a key role in helping customers understand their accounts, manage payments, access benefits and utilise online services. Key Responsibilities Handle a high volume of telephone and customer enquiries relating to Council Tax, Housing Benefit and Council Tax Support. Provide clear, accurate and professional advice on benefit entitlement, council tax accounts and payment arrangements. Negotiate and agree payment plans with customers in accordance with council procedures. Maintain accurate customer records and update accounts using council systems. Process applications, correspondence, discounts, exemptions, direct debits, refunds and account changes. Support residents in using online services and digital platforms such as MyAccount. Liaise with internal departments and external organisations to resolve customer enquiries efficiently. Manage sensitive and potentially challenging customer situations with empathy, professionalism and resilience. About You You will be a confident communicator with strong customer service skills and experience working within Council Tax, Housing Benefits and a local government environment. Essential Requirements Working knowledge of Council Tax and/or Housing Benefit and Council Tax Support legislation. Essential software knowledge of Northgate/NEC/Iworld. Working knowledge of a document imaging system Minimum one year's experience within a customer service or service delivery environment. Proven ability to resolve customer enquiries by telephone. Excellent verbal and written communication skills. Ability to remain calm and professional when handling difficult or distressed customers. Experience using Microsoft Office, CRM systems and other ICT applications. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

We are currently recruiting for an experienced Anti-Social Behaviour Officer to join a Leicester-based Housing Association on an initial 2-month temporary contract. This is an excellent opportunity for an experienced Anti-Social Behaviour Officer who is confident managing a caseload independently and progressing cases from initial reports through to resolution click apply for full job details

Housing Standards Enforcement Officer - 2-Year Fixed-Term Contract / Secondment Opportunity People and Communities Directorate Join our Housing Standards team and play a vital role in improving residents' lives across our communities. As a Housing Standards Enforcement Officer , you will be at the forefront of ensuring homes in the private rented sector are safe, warm, and healthy click apply for full job details

We are currently recruiting on behalf of a well-established housing association for an experienced Community Engagement Officer to join their team on a temporary basis for an initial period of four months. This is a key role within the organisation, supporting customer engagement, tenant involvement, regulatory compliance, and continuous service improvement click apply for full job details

Income Assistant (Housing) Wembley Park (Hybrid: 3 days office / 2 days WFH) £18.65 PAYE / £24.56 Umbrella per hour 3-Month Contract Monday - Friday, 9:00am - 5:00pm The Role We're looking for a proactive and customer-focused Income Assistant to support a busy Rent Income Team within a local authority housing service. This role is key in delivering high-quality administrative and income collection support, helping residents manage their rent accounts and sustain their tenancies. You'll be part of a collaborative team, working closely with Income Officers, Tenancy Managers, and Welfare Advisors to ensure a seamless and supportive service for residents. Key Responsibilities Provide frontline support via phone, email, and face-to-face enquiries regarding rent accounts and arrears Assist tenants with rent payments, balances, and repayment arrangements for low-level arrears Set up and manage Direct Debits , take payments, and issue rent statements/cards Support the team with administration, data entry, and CRM task management Verify housing costs on Universal Credit portals and send relevant notifications Monitor and recover former tenant arrears and sundry debts Assist in preparing court documentation and case files where required Produce reports and maintain accurate records in line with audit and compliance requirements Provide welfare benefits guidance and signpost residents to additional support services What We're Looking For Experience working in a social housing or income / rent environment Strong customer service skills with the ability to manage sensitive conversations Good understanding of rent collection and arrears processes Knowledge of welfare benefits / Universal Credit Excellent organisational skills with high attention to detail Confident using MS Office (Excel) and housing/CRM systems Ability to work independently and as part of a team If you have the required skills and are interested in this role, please apply.

We are currently recruiting for an experienced Anti-Social Behaviour Officer to join a London-based Housing Association on a permanent basis. This is an excellent opportunity for an experienced Anti-Social Behaviour Officer who is confident managing a varied caseload and delivering effective ASB services across a large geographical area click apply for full job details

Morgan Hunt currently require a Legal Assistant for Housing Trust based in North London on a Temporary basisPay Rate : £27.94ph LtdHours:35 hrs Mon to Fri - 9am and 17.00pm - Hybrid, minimum 3 days in the office or on site / at court (Tuesdays & Wednesday MUST be in the office), 2 days from homeLocation: North LondonDuration : 6 month on going contract The Ideal Candidate Law Degree (preferred) Legal background in Housing is also preferred not necessary in a legal team, could be in the income team for example, majority of work comes under income possession at courts. Required to go to court to attend hearings, as and when they come up. Job Role You will form an integral part of the legal team by providing legal support to the operational teams on a range of housing management related issues including tenancy and lease breaches with particular focus on escalated arrears and pursuing effective recovery via legal action.You will work closely with the local officers and tenancy sustainment and safeguarding teams to ensure debt is escalated appropriately, once all reasonable support options have been put in place.You will have your own caseload which will be predominately escalated arrears cases that have been referred to you, to drive an effective resolution. You will play a crucial role in rent and service charge collection for the organisation. Your decisions will be in collaboration with operational teams, whilst placing the resident at the centre of every decision.You will provide training, support and advice to operational teams on tenancy and lease breaches including rent and service charge recovery, to empower them to take decisions that make our schemes great places to live and for residents to live their lives well.Lead on rent and service charge recovery cases referred to you by the operational teams, with the goal of maximising income for the organisation.Manage other legal cases assigned to you. Provide support to Paralegals, team managers and team leaders as required - particularly those where there is a crossover with arrears to ensure cases are managed in a joined-up way. This may include housing and lease management issues including disrepair.Work and support paralegals and work effectively with other departments on cases that may require their input to successfully recover service charge debt.Represent trust well in external settings such as court, multi-agency meetings, local authority engagement meetings, mediation and casework panels on tenancy and lease breaches.Prepare, draft and respond to all necessary legal documentation and bundles, evidence and witness statements as required.Work effectively with panel solicitors where cases require external involvement.Take ownership and accountability for your caseload in accordance with performance indicators. Seek advice, flag risk and offer mitigations on issues that may rise.Work closely with the operational teams and tenancy sustainment and safeguarding teams, to be confident that legal escalation takes place once all reasonable proactive engagement with residents has been exhausted, always focusing on tenancy sustainment objectives.Support and advise operational teams to ensure legal risks are identified and mitigated appropriately. Proactively feed into policy and practices to support this.Demonstrate adequate legal knowledge for the role, be inquisitive and keep up to date with developments in the law.Work alongside legal colleagues to deliver meaningful training, guidance and advice to operational teams. Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

Income Officer (Housing) Wembley Park (Hybrid: 3 days office / 2 days WFH) Pay Rate: £21.41 PAYE / £28.19 Umbrella per hour Contract Role - 3 months (subject to change) Working Hours - Monday to Friday 9am to 5pm The Opportunity We're currently recruiting for an experienced Income Officer to join a busy Housing Management team based in Wembley Park. This is a fantastic opportunity to play a key role in maximising rental income, supporting tenants, and ensuring sustainable tenancies across a diverse housing portfolio. Key Responsibilities Manage rent accounts and drive effective arrears recovery across multiple tenures Provide high-quality customer service , supporting tenants to sustain their tenancies Offer advice on welfare benefits , including Universal Credit, and signpost to specialist support services Carry out home visits and tenant engagement to resolve arrears and support vulnerable residents Take enforcement action where required, including preparing cases for court and attending hearings Work collaboratively with internal teams (Housing, Social Care, Rent Accounting) to deliver a joined-up service Promote early intervention and income maximisation strategies , including Direct Debit sign-ups Maintain accurate case records and produce reports on arrears performance What We're Looking For Proven experience in rent arrears recovery / income collection within housing Strong knowledge of Housing Benefit, Universal Credit, and welfare reform Understanding of rent arrears pre-action protocols and relevant legislation Experience working in a multi-agency or partnership environment Excellent communication, negotiation, and problem-solving skills Ability to manage a varied caseload and work both independently and collaboratively Confident using IT systems and maintaining accurate records If you are interested in this role, please apply.

Interim Legionella Compliance Officer (Contract) Location: Bedfordshire (Hybrid) Contract: Immediate start End of September Rate: £20 £30 per hour (DOE) We're looking for an experienced Legionella Compliance Officer to support the delivery of a busy water hygiene compliance programme across a social housing portfolio on an interim basis. Working closely with the Project Manager, you'll coordinate Legionella compliance activities, review risk assessments, manage remedial works, monitor contractor performance, and ensure statutory compliance is maintained across the organisation. Key Responsibilities Review Legionella risk assessments and coordinate remedial actions. Manage water hygiene compliance programmes and ensure works are completed within target timescales. Monitor contractor performance and validate compliance certification. Maintain accurate compliance records using Asprey or similar compliance systems. Raise works orders, track progress, and support contractor payments. Produce compliance reports, monitor KPIs, and support audit requirements. Liaise with residents, contractors, and internal teams to coordinate access and programme delivery. About You Proven experience managing Legionella compliance within social housing, property, or asset compliance. Strong understanding of Legionella legislation, risk assessments, and water hygiene control measures. Experience reviewing compliance data and contractor certification. Excellent organisational skills with exceptional attention to detail.

A reputable Housing Provider within Local Government is seeking an experienced Dispute Resolution Officer to join its Housing Hub. This is an excellent opportunity for someone with experience in housing complaints, customer resolution or dispute management who is passionate about delivering outstanding customer service while driving continuous service improvement. Location: West London Rate of Pay: 23.00 - 23.94 per hour (PAYE) Contract: Temporary / Ongoing Working Pattern: Hybrid (x2 Days Office) Working closely with residents, operational teams and senior stakeholders, you'll investigate complex complaints , manage Ombudsman enquiries and ensure fair, timely and transparent outcomes in line with the Housing Ombudsman's Complaint Handling Code. Reporting to the Manager, you'll manage a varied caseload of complaints and enquiries from initial receipt through to resolution, ensuring excellent customer service and compliance with regulatory standards. Key Responsibilities Manage housing complaints , enquiries and disputes from receipt through to resolution. Investigate complex and multi-service complaints , ensuring fair, robust and timely outcomes. Draft high-quality Stage 1 , Stage 2 and Member enquiry responses . Respond to Housing Ombudsman enquiries and support Ombudsman investigations. Ensure all complaints are managed in accordance with the Housing Ombudsman's Complaint Handling Code . Liaise with Housing Officers, Repairs Teams, Contractors and internal departments to gather information and resolve cases . Monitor follow-up actions and ensure works are completed within agreed timescales. Meet with residents, including carrying out home visits where required, to support dispute resolution. Keep residents informed throughout the complaints process and manage expectations. Challenge service areas where standards have not been met and drive accountability. Analyse complaint trends and identify opportunities for service improvement. Contribute to performance reporting and lessons learned across the service. Maintain accurate records , audit trails and case management information. Manage a busy and varied caseload while consistently achieving KPIs and service standards. Support policy development, service reviews and continuous improvement initiatives. About You We're looking for someone who can confidently manage complex complaints while building positive relationships with residents and stakeholders. You will have Previous experience working within Housing Complaints, Dispute Resolution, Resident Services or Customer Resolution. Experience working within a Local Authority, Housing Association or Social Housing environment. Strong understanding of the Housing Ombudsman's Complaint Handling Code. Experience investigating complex complaints involving multiple service areas. Excellent written communication skills with experience drafting detailed complaint responses. Strong verbal communication and stakeholder management skills. Excellent negotiation and conflict resolution abilities. Experience managing a high-volume caseload and competing priorities. Experience using housing management or case management systems. Proficient IT skills, including Microsoft Office. Desirable Experience Experience responding to Housing Ombudsman investigations. Knowledge of social housing legislation and regulation. Experience working with repairs and maintenance services. Experience producing management information and performance reports. CIH qualification or working towards one. Ideal Backgrounds Candidates may currently be working as Dispute Resolution Officer, Housing Complaints Officer, Complaints Officer, Customer Resolution Officer, Resident Resolution Officer, Resident Services Officer, Ombudsman Liaison Officer, Customer Relations Officer, Housing Officer (with complaints experience), Complaints & Enquiries Officer Apply Today If you have experience resolving complex housing complaints and want to play a key role in improving services for residents, we'd love to hear from you.

Resident Liaison Officer (RLO) - Internal & External Works Location: Lewisham Salary: Up to £33,000 + Package Contract: Permanent Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors. We are currently working with a leading contractor who is looking to recruit an experienced Resident Liaison Officer to join their team on a long-term social housing programme delivering a mixture of internal and external planned maintenance works across Lewisham. This is an excellent opportunity to join a well-established contractor on a long-term project, acting as the key link between residents, site teams, and the client to ensure works are delivered smoothly with minimal disruption. Key Responsibilities Act as the main point of contact for residents throughout the programme of works. Communicate project information, work schedules, and access requirements to residents. Arrange appointments, conduct resident visits, and hold pre-start meetings. Manage resident expectations and resolve any queries or complaints professionally. Liaise closely with site managers, supervisors, client representatives, and subcontractors. Support vulnerable residents and ensure appropriate measures are in place throughout the works. Maintain accurate records of resident communications, appointments, and project updates. Attend site and client meetings, providing feedback on resident concerns and customer satisfaction. Promote a high standard of customer care and help ensure projects are delivered on time. Skills & Experience Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer, or similar role. Experience working on internal and/or external planned maintenance projects within the social housing sector. Excellent communication and interpersonal skills. Strong organisational skills with the ability to manage multiple priorities. Good IT skills, including Microsoft Office and internal management systems. Full UK driving licence. A proactive, customer-focused approach. If you are interested in this opportunity, please apply today or contact Fortus Recruitment for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer. INDTJ

Resident Liaison Officer (RLO) - Windows & Doors Rate: Up to £19 per hour Contract: 12-Week Contract Temp Location: East & North London Fortus Recruitment Group is a specialist recruitment agency operating within the repairs, maintenance, and social housing sectors. We are currently working with a leading contractor delivering a planned windows and doors replacement programme across residential properties throughout East/North London. We are seeking an experienced Resident Liaison Officer (RLO) to act as the key point of contact between residents, client representatives, and site teams throughout the duration of the works. The successful candidate will play a vital role in ensuring effective communication, maintaining resident satisfaction, and facilitating access to properties to support the successful delivery of the programme. Key Responsibilities Act as the primary point of contact for residents throughout the windows and doors replacement programme. Keep residents informed of project timelines, appointments, and progress updates. Arrange property access and coordinate appointments with residents. Conduct resident visits, consultations, and pre-start meetings where required. Work closely with site teams and project managers to ensure works are delivered efficiently. Handle resident enquiries, concerns, and complaints in a professional and timely manner. Maintain accurate records of resident interactions and project updates. Deliver excellent customer service and ensure a positive resident experience throughout the works. Support the smooth completion of the programme while minimising disruption to residents. Requirements Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer, or in a similar customer-facing role within social housing, planned maintenance, or construction. Experience working on windows and doors, decent homes, or planned maintenance programmes is desirable. Excellent communication and interpersonal skills. Strong organisational skills with the ability to manage a busy workload. Competent with Microsoft Office and internal management systems. Full UK driving licence preferred. Customer-focused, proactive, and professional approach. If you are interested in this opportunity, please apply today or contact Fortus Recruitment Group for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment is an equal opportunities employer. INDTJ

MAIN PURPOSE OF THE JOB Lead Professional Officer To work to the No Wrong Door (NWD) programme to assess customer needs ensuring a holistic problem solving approach to customer needs To be the lead officer in guiding and assisting customers through their favoured options in exploring a planned and co-ordinated approach to identified key support needs, including housing, employment and child care click apply for full job details

Dorset Special Constable Location: Forcewide - Dorset Contract Type: Special Constable Volunteer Hours per week: 4 (It is a mandatory requirement that a Special Constable will complete 16 hours a month on average a year, every year. This is 200 hours in total per year) Competency and Values Framework (CVF) Job Advert Description Special Constables are volunteer police officers who give their spare time to police their communities. This volunteer role gives you the chance to work alongside regular police officers and staff, bring your life skills and experiences and give something back to this beautiful part of the world. It's not all glamorous, but it is rewarding. You'll need to be able to give at least 16 hours of your time each month. Once trained, you will have the same powers as a regular police officer helping to protect and support the people who live in Dorset. We're looking for honest, respectful, selfless and motivated people who want to do something worthwhile in their spare time. Could you be there in someone's time of need? If yes, then apply today through the link. Under the Local Government and Housing Act 1989 this post is politically restricted. A politically restricted post prevents an individual from having any active political role either in or outside the workplace and will automatically be disqualified from standing for or holding elected office. They are also restricted from canvassing on behalf of a political party or a person who is or seeks to be a candidate and speaking to the public at large or publishing any written or artistic work that could give the impression that they are advocating support for a political party. For more information, please visit our website or see Alliance PSD20 Working Practice via SharePoint. Already have an account? If you have previously created an account please click 'login' at the bottom of the page next to the 'submit registration' button. Once logged in, you will be taken to the application. To Apply If you feel you are a suitable candidate and would like to work for Dorset Police, please click apply to be redirected to our website to complete your application.

We are currently recruiting for an experienced Anti-Social Behaviour Officer to join a Leicester-based Housing Association on an initial 2-month temporary contract. This is an excellent opportunity for an experienced Anti-Social Behaviour Officer who is confident managing a caseload independently and progressing cases from initial reports through to resolution click apply for full job details

To carry out high quality, timely reviews of homelessness decisions (negative homeless decisions, suitability, discharge of duty) under section 202 of the Housing Act 1996; , reviews functions under the Homelessness Reduction Act 2017; part VI reviews of Housing register assessments and housing offers through choice-based lettings Manage cases that go to section 204 appeal in the County Court and t click apply for full job details

We're looking for a highly organised and customer-focused Repairs Planning Officer to join our Housing Services team. In this role, you'll play a vital part in ensuring housing repairs are delivered efficiently by coordinating and scheduling work for our tradespeople. You'll work closely with tenants, technical officers, stores, and operational teams to manage appointments, respond to changes, and help deliver an excellent repairs service. What you'll do Schedule and coordinate responsive, planned and void property repairs. Manage appointments and reschedule works when priorities or resources change. Provide excellent customer service, keeping tenants informed throughout the repairs process. Monitor job progress, maintain accurate records and support performance reporting. What we're looking for Excellent organisational and planning skills with the ability to manage multiple priorities. Strong customer service and communication skills. experience within housing repairs/maintenance Experience in scheduling, administration or coordinating workloads in a fast-paced environment. Good IT skills and confidence using scheduling or job management systems Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

Are you an experienced procurement management professional with experience of frameworks, contracts, and procurement consortia? Do you have further extensive experience of public sector procurement and purchasing? If this describes you, then let Informed Recruitment help you achieve your potential with an exciting opportunity as a Procurement Manager. As a specialist provider of resources to the Property & Associated Technology markets, we are partnering with a Social Enterprise undertaking an exciting expansion and looking to bolster their services to customers. Applications are also welcome from Procurement Coordinators/Officers ready to take the next step in their career. The objective of the role will be to take the lead in procurement activities for the organisation. Day-to-day activities will centre around the planning, management, administration, and overall delivery of compliant procurement which will include framework agreements, long term contracts, call off agreements, digital purchasing systems and public procurements. You will maintain up to date legislative knowledge to keep procurement up to date, ensure all procurements are delivered to agreed timescales, define procurement best practice, oversee compliance, ensure procurement transparency in line with public procurement regulations and manage all documentation and records. Must Have A successful commercial track record in procurement and the management of procurement and major contracts. Thorough knowledge of public sector procurement and purchasing, including PCR2015 and PA23. Experience of procurement frameworks and contracts. Experience of managing e-procurement portals and procurements, and/or dynamic purchasing systems. A consultative approach based on building positive relationships, but with ability to turn ideas into action and results. A good understanding of creating value and managing costs, whilst working in a fast-paced, changing environment. MCIPS qualified, progression towards the qualification, or demonstrable commercial experience in lieu of. Nice to have / Will Strengthen Application Experience working in the social housing sector and leaseholder consultation processes. Experience working for or with a procurement consortium. Experience of other public sector procurement means such as OJEU/Find a Tender, or digital frameworks such as G-Cloud. MS Office proficiency. As an individual you will be an excellent communicator, adept at liaising at all levels with a variety of stakeholders. You will also be highly analytical with a keen eye for problem solving and meticulous record keeping. This role is hybrid working, split between home and an office in Birmingham. This is an exciting time to join the organisation, and your contribution will certainly be felt, in return you will receive a very competitive salary and benefits package, including life assurance at work, private healthcare and a generous holiday allowance. Interview slots are available, so please apply without delay. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.

We are recruiting for an experienced Subsidy Officer to support a busy Revenues and Benefits team. The successful candidate will play a key role in ensuring Housing Benefit and Council Tax Reduction claims are assessed accurately, subsidy returns are completed correctly, and subsidy income is maximised. Key Responsibilities Review Housing Benefit and Council Tax Reduction claims to ensure accuracy a click apply for full job details