We are recruiting for an experienced Subsidy Officer to support a busy Revenues and Benefits team. The successful candidate will play a key role in ensuring Housing Benefit and Council Tax Reduction claims are assessed accurately, subsidy returns are completed correctly, and subsidy income is maximised. Key Responsibilities Review Housing Benefit and Council Tax Reduction claims to ensure accuracy a click apply for full job details
Jul 11, 2026
Seasonal
We are recruiting for an experienced Subsidy Officer to support a busy Revenues and Benefits team. The successful candidate will play a key role in ensuring Housing Benefit and Council Tax Reduction claims are assessed accurately, subsidy returns are completed correctly, and subsidy income is maximised. Key Responsibilities Review Housing Benefit and Council Tax Reduction claims to ensure accuracy a click apply for full job details
On behalf of HS2, we are looking for a Fraud Risk Manager - Inside IR35 for a 6-month contract working on a Hybrid basis (3 days per week in Birmingham office and remaining WFH) High Speed Two (HS2) Limited is the company responsible for developing and promoting the UK's new high speed rail network. It is funded by grant-in-aid from the government. HS2 Ltd is an executive non-departmental public body, sponsored by the Department for Transport. Job purpose The Reporting and Governance Manager is responsible for ensuring Government Functional Standard 013 requirements are met and documented including the management of the Fraud Risk Assessment and assurance programme together with internal management reporting. Role of Directorate and Capability The Counter Fraud and Investigations function reports to the Deputy Chief Financial Officer within the CFO Directorate. The Function is responsible for managing the risk of fraud, bribery and corruption within the HS2 Programme and the supply chain to provide suitable assurance that the financial and reputational risks associated with fraud, bribery and corruption are being managed in accordance with company policies, processes and current law. The main duties and responsibilities of the Fraud Risk Manager - Inside IR35 would be: Management of the Fraud Risk Assessment (FRA) programme including completion and maintenance of detailed, thematic and enterprise assessments, together with initial fraud impact assessments. Undertaking fraud measurement exercises. Working with the Proactive Fraud Manager to incorporate data driven fraud insights into the FRA programme and operational controls. Liaison with risk management leads within the supply chain to ensure effective management of current and emerging risks. Management of and ensuring compliance with Government Functional Standard 013. Creation and maintenance of fraud related policies (including Gifts and Hospitality and Whistleblowing etc) and ensuring alignment with regulatory requirements and best practise. Internal reporting to senior management and committees Design and delivery of counter fraud training to HS2 staff. Knowledge: Comprehensive knowledge of FRAs (including IFIA's, detailed, thematic and enterprise) and preferably a member of the Government Counter Fraud Profession, Fraud Risk Assessment discipline. Knowledge of relevant Regulations and legislation, including fraud-related legislation (e.g., Fraud Act 2006, Bribery Act 2010, and ECCTA 2023). Type of experience: Substantial experience in managing a FRA programme preferably in relation to construction projects, including completing and maintaining detailed, thematic and enterprise level FRAs. Experience in coordinating the ongoing assurance of fraud risks, managing various stakeholders and reporting progress to seniors. Experience of senior level reporting and working within corporate governance and risk, preferably how they relate to fraud risk oversight. Experience of working with a wide range of internal and external stakeholders to ensure compliance with regulatory and organisational standards. Essential: Fraud Risk Expertise Experience assessing fraud risk within complex environments (e.g. construction / supply chains) Ability to design, implement and maintain robust fraud risk models, metrics and assessments Governance, Compliance & Reporting Strong understanding of corporate governance and fraud-related regulatory frameworks (including Government Functional Standard 013) Ability to ensure compliance with relevant legislation and organisational standards Experience producing clear, insightful reporting for senior stakeholders Policy & Controls Development Ability to develop and maintain fraud-related policies and translate them into effective operational processes within a matrix environment Stakeholder Engagement & Communication Proven ability to manage and influence a wide range of stakeholders (internal, external, senior leadership, regulators, suppliers) Strong written and verbal communication skills, including simplifying complex fraud risk concepts Training & Capability Building Ability to design, deliver and maintain effective fraud awareness and training programmes Please be aware that this role can only be worked within the UK and not Overseas. In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".
Jul 11, 2026
Contractor
On behalf of HS2, we are looking for a Fraud Risk Manager - Inside IR35 for a 6-month contract working on a Hybrid basis (3 days per week in Birmingham office and remaining WFH) High Speed Two (HS2) Limited is the company responsible for developing and promoting the UK's new high speed rail network. It is funded by grant-in-aid from the government. HS2 Ltd is an executive non-departmental public body, sponsored by the Department for Transport. Job purpose The Reporting and Governance Manager is responsible for ensuring Government Functional Standard 013 requirements are met and documented including the management of the Fraud Risk Assessment and assurance programme together with internal management reporting. Role of Directorate and Capability The Counter Fraud and Investigations function reports to the Deputy Chief Financial Officer within the CFO Directorate. The Function is responsible for managing the risk of fraud, bribery and corruption within the HS2 Programme and the supply chain to provide suitable assurance that the financial and reputational risks associated with fraud, bribery and corruption are being managed in accordance with company policies, processes and current law. The main duties and responsibilities of the Fraud Risk Manager - Inside IR35 would be: Management of the Fraud Risk Assessment (FRA) programme including completion and maintenance of detailed, thematic and enterprise assessments, together with initial fraud impact assessments. Undertaking fraud measurement exercises. Working with the Proactive Fraud Manager to incorporate data driven fraud insights into the FRA programme and operational controls. Liaison with risk management leads within the supply chain to ensure effective management of current and emerging risks. Management of and ensuring compliance with Government Functional Standard 013. Creation and maintenance of fraud related policies (including Gifts and Hospitality and Whistleblowing etc) and ensuring alignment with regulatory requirements and best practise. Internal reporting to senior management and committees Design and delivery of counter fraud training to HS2 staff. Knowledge: Comprehensive knowledge of FRAs (including IFIA's, detailed, thematic and enterprise) and preferably a member of the Government Counter Fraud Profession, Fraud Risk Assessment discipline. Knowledge of relevant Regulations and legislation, including fraud-related legislation (e.g., Fraud Act 2006, Bribery Act 2010, and ECCTA 2023). Type of experience: Substantial experience in managing a FRA programme preferably in relation to construction projects, including completing and maintaining detailed, thematic and enterprise level FRAs. Experience in coordinating the ongoing assurance of fraud risks, managing various stakeholders and reporting progress to seniors. Experience of senior level reporting and working within corporate governance and risk, preferably how they relate to fraud risk oversight. Experience of working with a wide range of internal and external stakeholders to ensure compliance with regulatory and organisational standards. Essential: Fraud Risk Expertise Experience assessing fraud risk within complex environments (e.g. construction / supply chains) Ability to design, implement and maintain robust fraud risk models, metrics and assessments Governance, Compliance & Reporting Strong understanding of corporate governance and fraud-related regulatory frameworks (including Government Functional Standard 013) Ability to ensure compliance with relevant legislation and organisational standards Experience producing clear, insightful reporting for senior stakeholders Policy & Controls Development Ability to develop and maintain fraud-related policies and translate them into effective operational processes within a matrix environment Stakeholder Engagement & Communication Proven ability to manage and influence a wide range of stakeholders (internal, external, senior leadership, regulators, suppliers) Strong written and verbal communication skills, including simplifying complex fraud risk concepts Training & Capability Building Ability to design, deliver and maintain effective fraud awareness and training programmes Please be aware that this role can only be worked within the UK and not Overseas. In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".
Service Charge Officer - S20 Temp 3 months initially £22 PAYE plus holiday Canning Town Area - 3 days in the office 2 days working from home Our client a small housing association is looking to recruit a Service Charge Officer to mainly deal with S20 notices and queries. As the successful candidate you will assist homeowners to sustain their lease and maximise income through the effective management o click apply for full job details
Jul 11, 2026
Seasonal
Service Charge Officer - S20 Temp 3 months initially £22 PAYE plus holiday Canning Town Area - 3 days in the office 2 days working from home Our client a small housing association is looking to recruit a Service Charge Officer to mainly deal with S20 notices and queries. As the successful candidate you will assist homeowners to sustain their lease and maximise income through the effective management o click apply for full job details
The Philanthropy Manager (Major Gifts) will be responsible for developing and managing relationships with key donors to secure significant contributions in support of organisational goals. This role in the Not For Profit sector focuses on cultivating major gifts and delivering successful fundraising campaigns. Client Details This opportunity is with a well-established organisation in the Not For Profit sector, known for its commitment to supporting education and research. As a medium-sized institution, it offers a collaborative environment and a culture of excellence Description Develop and manage a portfolio of major donor prospects, trusts, foundations and corporate partners. Identify, research and qualify new funding opportunities to build a sustainable major gifts pipeline. Lead donor cultivation strategies, prepare compelling funding proposals and make successful funding requests. Manage the full lifecycle of grants, from prospect research and application through to reporting and stewardship. Build strong relationships with academics, senior leaders and professional services colleagues to develop inspiring funding opportunities. Deliver excellent donor stewardship, ensuring supporters understand the impact of their philanthropy. Monitor fundraising performance against income targets and maintain accurate pipeline reporting. Line manage and support the Senior Regular Giving Officer, helping to deliver the University's Regular Giving and Legacies strategy. Represent the University confidently at meetings, networking events and donor engagements. Profile A successful Philanthropy Manager (Major Gifts) should have: Proven success securing major gifts from individuals, trusts, foundations and/or corporate partners. Experience managing complex donor relationships from identification through to stewardship. Outstanding relationship-building and influencing skills. Excellent written communication with experience producing high-quality funding proposals and reports. Strong project management skills with the ability to manage multiple priorities and deliver against ambitious income targets. Confidence working with senior stakeholders and developing collaborative relationships across a large organisation. Experience using CRM systems and data to manage fundraising pipelines and inform decision-making. Previous experience leading or mentoring colleagues would be advantageous. Job Offer A fantastic opportunity to shape the major gifts programme, secure transformational funding, and make a lasting impact while enjoying excellent benefits, hybrid working and ongoing professional development. Salary range 38,784- 46,049
Jul 11, 2026
Full time
The Philanthropy Manager (Major Gifts) will be responsible for developing and managing relationships with key donors to secure significant contributions in support of organisational goals. This role in the Not For Profit sector focuses on cultivating major gifts and delivering successful fundraising campaigns. Client Details This opportunity is with a well-established organisation in the Not For Profit sector, known for its commitment to supporting education and research. As a medium-sized institution, it offers a collaborative environment and a culture of excellence Description Develop and manage a portfolio of major donor prospects, trusts, foundations and corporate partners. Identify, research and qualify new funding opportunities to build a sustainable major gifts pipeline. Lead donor cultivation strategies, prepare compelling funding proposals and make successful funding requests. Manage the full lifecycle of grants, from prospect research and application through to reporting and stewardship. Build strong relationships with academics, senior leaders and professional services colleagues to develop inspiring funding opportunities. Deliver excellent donor stewardship, ensuring supporters understand the impact of their philanthropy. Monitor fundraising performance against income targets and maintain accurate pipeline reporting. Line manage and support the Senior Regular Giving Officer, helping to deliver the University's Regular Giving and Legacies strategy. Represent the University confidently at meetings, networking events and donor engagements. Profile A successful Philanthropy Manager (Major Gifts) should have: Proven success securing major gifts from individuals, trusts, foundations and/or corporate partners. Experience managing complex donor relationships from identification through to stewardship. Outstanding relationship-building and influencing skills. Excellent written communication with experience producing high-quality funding proposals and reports. Strong project management skills with the ability to manage multiple priorities and deliver against ambitious income targets. Confidence working with senior stakeholders and developing collaborative relationships across a large organisation. Experience using CRM systems and data to manage fundraising pipelines and inform decision-making. Previous experience leading or mentoring colleagues would be advantageous. Job Offer A fantastic opportunity to shape the major gifts programme, secure transformational funding, and make a lasting impact while enjoying excellent benefits, hybrid working and ongoing professional development. Salary range 38,784- 46,049
Financial Inclusion Officer Rate: 16.90 per hour PAYE Location: Hybrid, Solihull Contract: 3 months Working hours: M-F Opus People Solutions are recruiting on behalf of Solihull Council for a Financial Inclusion Officer for a 3 month contract with possible for an extension. The role is demanding as it will involve working in a target-driven environment, managing a caseload and working with households with a wide range, sometimes complex needs. On a rota basis, the role will be office based with supervisory duties. Purpose of the Role: The role is of a case worker to support and facilitate households with complex and complicated financial needs with the aim of enabling residents to: alleviate unnecessary financial hardship sustain affordable housing maximise household income obtain debt and budgeting advice A key part of the role will be linking into benefit services. The post holder will need excellent communication skills to engage with and offer support, information, advice and guidance to individuals, households or groups in Solihull with the aim of achieving better outcomes for the individual or household. Responsibilities will include: To identify clients from individuals, households or groups who may require financial support. Work with clients including those from vulnerable groups; in a non-judgemental way, empowering them to identify, understand and address changes to the benefit system. To make recommendations on any hardship grants, awards or payments including Community Care Grants, Crisis Awards, Section 17 Payments, DHPs. To be aware of and keep up to date with the wide range of services provided by Income & Awards and partners. Support clients to enable them to have full access to a range of benefits, services and actions to help alleviate any undue hardship, removing possible barriers to change and reducing any potential risk of homelessness. Engage with partner services as required including: Citizens Advice Bureau, Money & Debt Advice, Welfare Advice, Employment Support, Volunteering and Skill building, Children & Family Support, Adult Social Care, other council services, Financial Inclusion initiatives, social housing providers and private landlords. To promote a strong customer focused performance. Provide impartial, high quality and relevant advice or links on a range of other services that could assist the wider household or group. Support clients through key transitions, budgeting, debt advice, financial literacy/ awareness, housing options and other whole household support. To help clients maximise their income through increased benefit take up, charitable funding, grants or reduction of expenditure. To assist where relevant to ensure Discretionary Housing Payments are in place with a dedicated exit strategy for each household. To work closely with other service providers to ensure that where individual needs are complex, appropriate support is identified and accessed. Encourage and support clients to find their own long-term solution. Produce a needs assessment and action plan for clients at various levels of self-supporting actions. To manage varying size and complexity in caseload in a target-driven environment. To initiate and maintain systems to help monitor client caseload, output and outcomes for individuals and households. Collect and monitor outcomes and supply performance data to support the senior officer to inform other parties, including colleagues, individuals and members. To participate in workshops, informal group discussions and presentations to a range of audiences with a diverse range of needs. To actively participate in any identified induction, ongoing training and networking, to contribute to training events as required, exchange information and share good practice. For more information or to process your application, please apply now! " If successful, candidates will be required to provide information to support the Solihull Metropolitan Borough Council's commitment to the prevention and detection of fraud. This information will be processed by the Council's Internal Audit Services and may be shared with the National Fraud Initiative (NFI) for data matching"
Jul 11, 2026
Contractor
Financial Inclusion Officer Rate: 16.90 per hour PAYE Location: Hybrid, Solihull Contract: 3 months Working hours: M-F Opus People Solutions are recruiting on behalf of Solihull Council for a Financial Inclusion Officer for a 3 month contract with possible for an extension. The role is demanding as it will involve working in a target-driven environment, managing a caseload and working with households with a wide range, sometimes complex needs. On a rota basis, the role will be office based with supervisory duties. Purpose of the Role: The role is of a case worker to support and facilitate households with complex and complicated financial needs with the aim of enabling residents to: alleviate unnecessary financial hardship sustain affordable housing maximise household income obtain debt and budgeting advice A key part of the role will be linking into benefit services. The post holder will need excellent communication skills to engage with and offer support, information, advice and guidance to individuals, households or groups in Solihull with the aim of achieving better outcomes for the individual or household. Responsibilities will include: To identify clients from individuals, households or groups who may require financial support. Work with clients including those from vulnerable groups; in a non-judgemental way, empowering them to identify, understand and address changes to the benefit system. To make recommendations on any hardship grants, awards or payments including Community Care Grants, Crisis Awards, Section 17 Payments, DHPs. To be aware of and keep up to date with the wide range of services provided by Income & Awards and partners. Support clients to enable them to have full access to a range of benefits, services and actions to help alleviate any undue hardship, removing possible barriers to change and reducing any potential risk of homelessness. Engage with partner services as required including: Citizens Advice Bureau, Money & Debt Advice, Welfare Advice, Employment Support, Volunteering and Skill building, Children & Family Support, Adult Social Care, other council services, Financial Inclusion initiatives, social housing providers and private landlords. To promote a strong customer focused performance. Provide impartial, high quality and relevant advice or links on a range of other services that could assist the wider household or group. Support clients through key transitions, budgeting, debt advice, financial literacy/ awareness, housing options and other whole household support. To help clients maximise their income through increased benefit take up, charitable funding, grants or reduction of expenditure. To assist where relevant to ensure Discretionary Housing Payments are in place with a dedicated exit strategy for each household. To work closely with other service providers to ensure that where individual needs are complex, appropriate support is identified and accessed. Encourage and support clients to find their own long-term solution. Produce a needs assessment and action plan for clients at various levels of self-supporting actions. To manage varying size and complexity in caseload in a target-driven environment. To initiate and maintain systems to help monitor client caseload, output and outcomes for individuals and households. Collect and monitor outcomes and supply performance data to support the senior officer to inform other parties, including colleagues, individuals and members. To participate in workshops, informal group discussions and presentations to a range of audiences with a diverse range of needs. To actively participate in any identified induction, ongoing training and networking, to contribute to training events as required, exchange information and share good practice. For more information or to process your application, please apply now! " If successful, candidates will be required to provide information to support the Solihull Metropolitan Borough Council's commitment to the prevention and detection of fraud. This information will be processed by the Council's Internal Audit Services and may be shared with the National Fraud Initiative (NFI) for data matching"
Fundraising Officer Woking - Hybrid (predominantly home based with requirement to work from central office a minimum of twice per month) Salary: £34,500 - £36,000 per annum Position type: Permanent, full time Friends of the Elderly is a charity dedicated to providing excellent care and support to older people for over 120 years. We aspire to a society where all older people have the opportunity to live fulfilled lives. We do this via our grant giving service, which provides vital financial support to older people who are living in poverty. We also deliver services personalised to individual needs and integrated with local communities at our care homes and day centres. We are now looking for a Fundraising Officer to join our friendly and supportive fundraising team. This is an exciting opportunity for someone who enjoys building positive relationships, delivering excellent supporter experiences and making a tangible difference through their work. Every donation we receive helps us continue supporting older people facing loneliness, poverty and other challenges, and you will play an important role in ensuring those supporters feel valued and connected to our cause. As Fundraising Officer, you will be at the heart of our supporter journey, providing exceptional stewardship to donors and fundraisers while helping to maximise income across a range of fundraising activities. You will be responsible for processing all fundraising income accurately and efficiently, taking ownership of the essential administrative tasks that keep our fundraising running smoothly. You will manage income from individual supporters, including regular donors, and legacy supporters, and lead on our annual our Winter Appeal. Working closely with colleagues across the organisation, including our homes and services, you will help support local fundraising activity and identify opportunities to strengthen supporter engagement and encourage continued support. You will maintain accurate records on our database, generate reports and undertake the essential administration that underpins successful fundraising. We are looking for someone who has experience in fundraising, supporter care, customer service or another relationship-focused role. Experience of working with databases and handling financial and numerical information accurately is essential. You will be confident building and maintaining positive relationships with a range of people and will enjoy providing a high standard of service. Strong organisational skills, excellent attention to detail and the ability to manage competing priorities are all essential. Good IT skills, including Microsoft Word, Excel, Outlook and database systems, are also required. Experience within the charity, not-for-profit or care sectors would be advantageous, as would experience of helping to achieve fundraising objectives and income targets. This is more than just a fundraising role. It is an opportunity to be part of a charity with a long and proud history, where the work you do each day has a direct impact on older people's lives. You will join a close-knit small busy team where every contribution matters, giving you the opportunity to take ownership of your work, develop your skills and see the difference your efforts make. Why join Friends of the Elderly? We champion a healthy work-life balance, giving you the flexibility and support to thrive both professionally and personally. Heritage of Care: Work with a trusted organisation backed by over a century of expertise. Non-Profit Mission: Be part of a charity that prioritises people, not profit. While we take a commercial approach to our work, we are not for profit and we are committed to our charitable values. Professional Development: Access training and career development opportunities. Rewards and recognition We really value the hard work and commitment of all of our staff, and offer: Professional learning and development opportunities. Wellbeing support through various initiatives including an employee assistance programme offering up to 10 counselling, 4 life, 4 leadership, 3 financial coaching sessions per person, per issue, per year. Retail discount schemes to make your salary go further. Access to loans at affordable rates, saving directly from salary and advance pay already earnt. Health cash plans for you and your family. Cycle to work scheme. Long service awards, that increase with length of service. Refer a friend to work for us and receive a £200 bonus. Group Pension Plan, with a 6% contribution from us. Free DBS checks. Safeguarding: Keeping everyone safe is one of the charity's core values and is central to everything we do at Friends of the Elderly. All staff follow our Safeguarding Policy & Procedures and, if they see or suspect abuse, we expect staff to report it straight away. Criminal record checks: As this role involves a dealing with vulnerable adults, successful applicants will undertake an enhanced DBS check, and any offer of employment will be dependent on a satisfactory outcome. Having a criminal record will not necessarily bar a person from working for us, this will depend on the circumstances and background of any record. Equality, Diversity, and Inclusion: Friends of the Elderly strives to treat all staff equally and be a diverse and inclusive workplace, where everyone can be themselves and everyone accepts each other's differences. A charity where everyone is equal but definitely not the same! Our ambition is to ensure equality and celebrate diversity, all working together to create an inclusive workplace, which attracts and retains the best people. People that care and can make a difference. We currently do not provide sponsorship but we welcome applications from those who have a right work in the UK. Don't delay in sending your application as we will interview applicants as they apply. Please refer to the job description upon submitting your application.
Jul 11, 2026
Full time
Fundraising Officer Woking - Hybrid (predominantly home based with requirement to work from central office a minimum of twice per month) Salary: £34,500 - £36,000 per annum Position type: Permanent, full time Friends of the Elderly is a charity dedicated to providing excellent care and support to older people for over 120 years. We aspire to a society where all older people have the opportunity to live fulfilled lives. We do this via our grant giving service, which provides vital financial support to older people who are living in poverty. We also deliver services personalised to individual needs and integrated with local communities at our care homes and day centres. We are now looking for a Fundraising Officer to join our friendly and supportive fundraising team. This is an exciting opportunity for someone who enjoys building positive relationships, delivering excellent supporter experiences and making a tangible difference through their work. Every donation we receive helps us continue supporting older people facing loneliness, poverty and other challenges, and you will play an important role in ensuring those supporters feel valued and connected to our cause. As Fundraising Officer, you will be at the heart of our supporter journey, providing exceptional stewardship to donors and fundraisers while helping to maximise income across a range of fundraising activities. You will be responsible for processing all fundraising income accurately and efficiently, taking ownership of the essential administrative tasks that keep our fundraising running smoothly. You will manage income from individual supporters, including regular donors, and legacy supporters, and lead on our annual our Winter Appeal. Working closely with colleagues across the organisation, including our homes and services, you will help support local fundraising activity and identify opportunities to strengthen supporter engagement and encourage continued support. You will maintain accurate records on our database, generate reports and undertake the essential administration that underpins successful fundraising. We are looking for someone who has experience in fundraising, supporter care, customer service or another relationship-focused role. Experience of working with databases and handling financial and numerical information accurately is essential. You will be confident building and maintaining positive relationships with a range of people and will enjoy providing a high standard of service. Strong organisational skills, excellent attention to detail and the ability to manage competing priorities are all essential. Good IT skills, including Microsoft Word, Excel, Outlook and database systems, are also required. Experience within the charity, not-for-profit or care sectors would be advantageous, as would experience of helping to achieve fundraising objectives and income targets. This is more than just a fundraising role. It is an opportunity to be part of a charity with a long and proud history, where the work you do each day has a direct impact on older people's lives. You will join a close-knit small busy team where every contribution matters, giving you the opportunity to take ownership of your work, develop your skills and see the difference your efforts make. Why join Friends of the Elderly? We champion a healthy work-life balance, giving you the flexibility and support to thrive both professionally and personally. Heritage of Care: Work with a trusted organisation backed by over a century of expertise. Non-Profit Mission: Be part of a charity that prioritises people, not profit. While we take a commercial approach to our work, we are not for profit and we are committed to our charitable values. Professional Development: Access training and career development opportunities. Rewards and recognition We really value the hard work and commitment of all of our staff, and offer: Professional learning and development opportunities. Wellbeing support through various initiatives including an employee assistance programme offering up to 10 counselling, 4 life, 4 leadership, 3 financial coaching sessions per person, per issue, per year. Retail discount schemes to make your salary go further. Access to loans at affordable rates, saving directly from salary and advance pay already earnt. Health cash plans for you and your family. Cycle to work scheme. Long service awards, that increase with length of service. Refer a friend to work for us and receive a £200 bonus. Group Pension Plan, with a 6% contribution from us. Free DBS checks. Safeguarding: Keeping everyone safe is one of the charity's core values and is central to everything we do at Friends of the Elderly. All staff follow our Safeguarding Policy & Procedures and, if they see or suspect abuse, we expect staff to report it straight away. Criminal record checks: As this role involves a dealing with vulnerable adults, successful applicants will undertake an enhanced DBS check, and any offer of employment will be dependent on a satisfactory outcome. Having a criminal record will not necessarily bar a person from working for us, this will depend on the circumstances and background of any record. Equality, Diversity, and Inclusion: Friends of the Elderly strives to treat all staff equally and be a diverse and inclusive workplace, where everyone can be themselves and everyone accepts each other's differences. A charity where everyone is equal but definitely not the same! Our ambition is to ensure equality and celebrate diversity, all working together to create an inclusive workplace, which attracts and retains the best people. People that care and can make a difference. We currently do not provide sponsorship but we welcome applications from those who have a right work in the UK. Don't delay in sending your application as we will interview applicants as they apply. Please refer to the job description upon submitting your application.
ABOUT THE ROLE The Fundraising and Marketing Assistant will play a pivotal part in advancing Off The Records (OTR) fundraising and marketing strategies. As OTR continues to grow, this position will be instrumental in expanding our online presence and ensuring we connect with a broad audience, including young people, families, professionals, and supporters of our mission. It's an ideal opportunity for someone who is both creative and analytical, skilled in producing compelling content and using data to amplify digital impact. This role would suit someone who ideally has previous charity experience, can take initiative, think proactively, and confidently manage projects independently - qualities that are especially important in our small, dedicated team. You'll work on a wide range of projects, creating engaging content that aligns with OTR's brand and values across our website, social media, and email campaigns. This includes developing multimedia content (including graphics, videos and blogs) to promote our work and highlight our impact in the local community. From a fundraising perspective, you will support our fundraising activities and ensure efficient administration using the 'Donorfy' database. This includes leading on the stewardship of donors and community fundraisers, managing our fundraising CRM database, and working on small and medium-sized trust and grant applications. You'll also support digital campaigns and new initiatives, to encourage sustained support for our work. You'll directly help to secure the financial support needed to expand OTR's services and reach more beneficiaries. In addition, you'll analyse the performance of our digital channels - interpreting website analytics, social media metrics, and email campaign results - to provide recommendations that enhance our communications strategies and ensure ongoing impact. This role offers the opportunity to make a meaningful impact within a supportive and passionate team. If you're a skilled communicator driven by purpose, enjoy creating compelling digital content, building strong relationships with individuals, and using data to inform creative strategies, this could be the role for you. JOB PURPOSE The Fundraising and Marketing Assistant will play a key role in implementing OTR's fundraising and marketing strategies. The role involves planning, creating, curating and managing high-quality digital content across our website, social media platforms and email marketing campaigns. Furthermore, you will support key areas of our fundraising strategy, including trust and grant applications, horizon scanning and ensuring excellent fundraising administration across all areas of activity. This position is instrumental in supporting the Head of Fundraising in developing and strengthening OTR's income streams and increasing awareness of OTR's services through effective communications. SPECIFIC ROLE DUTIES Supporting the fundraising strategy • Support OTR's donor and community fundraiser stewardship, through excellent communication and effective relationship management. • Support the implementation of fundraising communications across channels. • Support with small to medium size trust and grant applications, including horizon scanning. • Support the stewardship of small and medium-sized trusts and foundations including scoping, applications, reporting and funder management. • Create engaging content and campaigns to drive income generation. • Help build the small pool of regular donors. Website and CRM maintenance • Work with OTR's Head of Fundraising, Administrative Team Leader and web developer to update and enhance the OTR website. • Monitor website performance, user engagement and SEO trends, suggesting and implementing improvements to enhance user experience and visibility. • Ensure our CRM (Donorfy) is utilised effectively to record, monitor and report on fundraising activity and income. Social media • Work collaboratively with the team, to contribute to OTR's social media presence, by creating and scheduling engaging, accessible, and informative content that resonates with our audience and supports OTR's mission. • Identify new opportunities to grow OTR's social media reach, building awareness of our services, fundraising and outreach work. • Regularly report on social media performance, using insights to inform future content and strategy. • Utilise paid ads to support activity, where relevant. Email marketing • Manage the planning, creation, and delivery of OTR's quaterly email marketing campaigns, including newsletters, fundraising initiatives and service information and signposting. • Ensure all email communications are engaging, well-structured, and in line with OTR's brand and tone of voice. • Assist in the promotion of key OTR events. • Manage and grow OTR's email marketing lists, ensuring they are up to date and GDPR compliant. • Track and analyse the performance of email campaigns, providing reports and insights to the Head of Fundraising. Content creation • With support from the Youth Participation Officer and Youth Board, create engaging, accessible, and informative content for OTR's digital channels, including the website, social media and email marketing. • Develop multimedia content (for example, videos and graphics) to enhance OTR's communication methods and increase engagement. • Contribute to blogs, news articles and case studies that highlight OTR's work, impact and achievements in the sector. Brand and tone of voice • Ensure that all digital content aligns with OTR's brand, tone of voice and style, maintaining a cohesive and recognisable identity across all platforms. • Promote OTR as the leading place to turn to for support, ensuring that our content reflects our professionalism, reputation and expertise. Analytics and reporting • Use analytics tools to track the performance of OTR's digital communications, including website traffic, email engagement and social media reach. • Provide regular reports on digital performance to the Head of Fundraising, including insights and recommendations for improvement. • Provide regular reports from the CRM and other online fundraising platforms to the Head of Fundraising. Promote • Promote OTR as an exceptional and specialist charity. Equality and diversity • Promote good equality practice and play a key role in ensuring equality of opportunity in the workplace. • Observe all relevant law relating to equality of opportunities. • Encourage a working atmosphere where everyone is treated with dignity and respect. Any other duties • The post-holder will work collaboratively with all OTR Trustees, staff and volunteers to provide a seamless service. • Any other duties commensurate with the post.
Jul 11, 2026
Full time
ABOUT THE ROLE The Fundraising and Marketing Assistant will play a pivotal part in advancing Off The Records (OTR) fundraising and marketing strategies. As OTR continues to grow, this position will be instrumental in expanding our online presence and ensuring we connect with a broad audience, including young people, families, professionals, and supporters of our mission. It's an ideal opportunity for someone who is both creative and analytical, skilled in producing compelling content and using data to amplify digital impact. This role would suit someone who ideally has previous charity experience, can take initiative, think proactively, and confidently manage projects independently - qualities that are especially important in our small, dedicated team. You'll work on a wide range of projects, creating engaging content that aligns with OTR's brand and values across our website, social media, and email campaigns. This includes developing multimedia content (including graphics, videos and blogs) to promote our work and highlight our impact in the local community. From a fundraising perspective, you will support our fundraising activities and ensure efficient administration using the 'Donorfy' database. This includes leading on the stewardship of donors and community fundraisers, managing our fundraising CRM database, and working on small and medium-sized trust and grant applications. You'll also support digital campaigns and new initiatives, to encourage sustained support for our work. You'll directly help to secure the financial support needed to expand OTR's services and reach more beneficiaries. In addition, you'll analyse the performance of our digital channels - interpreting website analytics, social media metrics, and email campaign results - to provide recommendations that enhance our communications strategies and ensure ongoing impact. This role offers the opportunity to make a meaningful impact within a supportive and passionate team. If you're a skilled communicator driven by purpose, enjoy creating compelling digital content, building strong relationships with individuals, and using data to inform creative strategies, this could be the role for you. JOB PURPOSE The Fundraising and Marketing Assistant will play a key role in implementing OTR's fundraising and marketing strategies. The role involves planning, creating, curating and managing high-quality digital content across our website, social media platforms and email marketing campaigns. Furthermore, you will support key areas of our fundraising strategy, including trust and grant applications, horizon scanning and ensuring excellent fundraising administration across all areas of activity. This position is instrumental in supporting the Head of Fundraising in developing and strengthening OTR's income streams and increasing awareness of OTR's services through effective communications. SPECIFIC ROLE DUTIES Supporting the fundraising strategy • Support OTR's donor and community fundraiser stewardship, through excellent communication and effective relationship management. • Support the implementation of fundraising communications across channels. • Support with small to medium size trust and grant applications, including horizon scanning. • Support the stewardship of small and medium-sized trusts and foundations including scoping, applications, reporting and funder management. • Create engaging content and campaigns to drive income generation. • Help build the small pool of regular donors. Website and CRM maintenance • Work with OTR's Head of Fundraising, Administrative Team Leader and web developer to update and enhance the OTR website. • Monitor website performance, user engagement and SEO trends, suggesting and implementing improvements to enhance user experience and visibility. • Ensure our CRM (Donorfy) is utilised effectively to record, monitor and report on fundraising activity and income. Social media • Work collaboratively with the team, to contribute to OTR's social media presence, by creating and scheduling engaging, accessible, and informative content that resonates with our audience and supports OTR's mission. • Identify new opportunities to grow OTR's social media reach, building awareness of our services, fundraising and outreach work. • Regularly report on social media performance, using insights to inform future content and strategy. • Utilise paid ads to support activity, where relevant. Email marketing • Manage the planning, creation, and delivery of OTR's quaterly email marketing campaigns, including newsletters, fundraising initiatives and service information and signposting. • Ensure all email communications are engaging, well-structured, and in line with OTR's brand and tone of voice. • Assist in the promotion of key OTR events. • Manage and grow OTR's email marketing lists, ensuring they are up to date and GDPR compliant. • Track and analyse the performance of email campaigns, providing reports and insights to the Head of Fundraising. Content creation • With support from the Youth Participation Officer and Youth Board, create engaging, accessible, and informative content for OTR's digital channels, including the website, social media and email marketing. • Develop multimedia content (for example, videos and graphics) to enhance OTR's communication methods and increase engagement. • Contribute to blogs, news articles and case studies that highlight OTR's work, impact and achievements in the sector. Brand and tone of voice • Ensure that all digital content aligns with OTR's brand, tone of voice and style, maintaining a cohesive and recognisable identity across all platforms. • Promote OTR as the leading place to turn to for support, ensuring that our content reflects our professionalism, reputation and expertise. Analytics and reporting • Use analytics tools to track the performance of OTR's digital communications, including website traffic, email engagement and social media reach. • Provide regular reports on digital performance to the Head of Fundraising, including insights and recommendations for improvement. • Provide regular reports from the CRM and other online fundraising platforms to the Head of Fundraising. Promote • Promote OTR as an exceptional and specialist charity. Equality and diversity • Promote good equality practice and play a key role in ensuring equality of opportunity in the workplace. • Observe all relevant law relating to equality of opportunities. • Encourage a working atmosphere where everyone is treated with dignity and respect. Any other duties • The post-holder will work collaboratively with all OTR Trustees, staff and volunteers to provide a seamless service. • Any other duties commensurate with the post.
As Community Fundraising Officer you will play a vital role in generating income to support the work of this inspiring Hospice. With a specific focus on the Barking & Dagenham area, you will be responsible for developing relationships with individuals, community groups, schools, faith groups and volunteers to inspire and maximise fundraising opportunities within the community. This is a hybrid role based on the Essex border with East London. The Charity A warm and welcoming hospice, dedicated to providing care for those who have been diagnosed with a serious illness. You would be joining a welcoming team at an ambitious and motivated organisation, known for promoting equality, diversity and inclusion offering flexibility, competitive salaries and an excellent working environment. The Role Deliver and grow community fundraising activity Act as the first point of contact for community supporters Proactively identify and develop new fundraising opportunities Support individuals and groups undertaking third party fundraising activities Recruit, train, and support community fundraising volunteers The Candidate Demonstrable Community Fundraising experience Experience of effective time management and prioritising conflicting workloads Experience of working with volunteers IMPORTANT NOTE Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future. We apologise that we cannot contact everybody in person but thank you in advance for your interest. Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.
Jul 11, 2026
Full time
As Community Fundraising Officer you will play a vital role in generating income to support the work of this inspiring Hospice. With a specific focus on the Barking & Dagenham area, you will be responsible for developing relationships with individuals, community groups, schools, faith groups and volunteers to inspire and maximise fundraising opportunities within the community. This is a hybrid role based on the Essex border with East London. The Charity A warm and welcoming hospice, dedicated to providing care for those who have been diagnosed with a serious illness. You would be joining a welcoming team at an ambitious and motivated organisation, known for promoting equality, diversity and inclusion offering flexibility, competitive salaries and an excellent working environment. The Role Deliver and grow community fundraising activity Act as the first point of contact for community supporters Proactively identify and develop new fundraising opportunities Support individuals and groups undertaking third party fundraising activities Recruit, train, and support community fundraising volunteers The Candidate Demonstrable Community Fundraising experience Experience of effective time management and prioritising conflicting workloads Experience of working with volunteers IMPORTANT NOTE Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future. We apologise that we cannot contact everybody in person but thank you in advance for your interest. Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.
The Fundraising Officer will oversee the planning, coordination, and execution of all fundraising activities and events. This role involves developing and implementing strategies to maximise donations and enhance donor relationships, in line with the Central London Samaritans' fundraising strategy. Responsibilities include engaging with individual donors, businesses, and community partners to secure financial support. KEY RESPONSIBILITIES Collaborate with the Corporate Partnerships, Head of Branch Operations and Branch Director: Identify specific programs and funding priorities and organise targeted fundraising campaigns and events. Plan and Coordinate Fundraising Events and Campaigns: Oversee the planning and coordination of fundraising campaigns, events, and initiatives. Track and Process Pledges: Monitor, track, and process pledges made at events, ensuring records are regularly updated. Manage Online Donations: Oversee online donation activities, maintaining up-to-date records and ensuring relevant departments and donors are informed. Identify Funding Opportunities: Seek local and national funding opportunities and contribute to the development of the organisation's fundraising strategy. Manage Fundraising Income: Maintain reports, track donations, handle donor correspondence, and evaluate the success of fundraising activities. Identify Partnership Opportunities: Look for partnership opportunities for joint fundraising campaigns to expand the donor base. Represent Central London Samaritans: Positively represent the organisation in all aspects of work, adhering to its values. Additional Duties: Perform any other duties assigned by your line manager that are appropriate to your role. ATTRIBUTES Candidates should demonstrate: Fundraising Experience: Preferably, a demonstrable track record of fundraising or related activities Communication Skills: High standard of verbal and written communication skills. Organisational Skills: Ability to multi-task, stay organised, and prioritise workload Independence and Teamwork: Ability to work independently and as part of a team. Flexibility: Adaptable and flexible in working style, as this role will require evening and weekend work to attend events and meet deadlines. Relationship Building: Ability to communicate and develop relationships with volunteers, members of the public, and organisations. The summary of responsibilities is neither exclusive nor exhaustive and responsibilities may vary from time-to-time in the light of changing circumstances and in conjunction with the post holder. Hours of work: The basic hours are 35 hours per week spread over five working days. Within these hours there may be need to work some evenings and weekend days, so flexibility is essential. The core responsibilities should be carried out during weekdays. The amount of out of hours work will be agreed on an ongoing basis. Time off in lieu will be allowed in agreement with the Head of Branch Operations and in line with the staff handbook and the European Working Time Directive. Limitations: The post holder will be required to work within the rules and regulations of Samaritans and accept the authority of the Director and the Chair of the branch's Board of Trustees, who have discretion to delegate authority to the post holder and to withdraw it. Equal Opportunities Policy: Central London Samaritans is committed to eliminating any discrimination and promoting diversity and equality of opportunity in all it does. It is therefore Central London Samaritans' commitment to provide equal opportunities in employment and we will not unlawfully discriminate against job applicants, employees of the Company, volunteers, workers, or contract workers on the grounds of their age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation. Interviews will commence immediately. Closing date: 25/07/26
Jul 11, 2026
Full time
The Fundraising Officer will oversee the planning, coordination, and execution of all fundraising activities and events. This role involves developing and implementing strategies to maximise donations and enhance donor relationships, in line with the Central London Samaritans' fundraising strategy. Responsibilities include engaging with individual donors, businesses, and community partners to secure financial support. KEY RESPONSIBILITIES Collaborate with the Corporate Partnerships, Head of Branch Operations and Branch Director: Identify specific programs and funding priorities and organise targeted fundraising campaigns and events. Plan and Coordinate Fundraising Events and Campaigns: Oversee the planning and coordination of fundraising campaigns, events, and initiatives. Track and Process Pledges: Monitor, track, and process pledges made at events, ensuring records are regularly updated. Manage Online Donations: Oversee online donation activities, maintaining up-to-date records and ensuring relevant departments and donors are informed. Identify Funding Opportunities: Seek local and national funding opportunities and contribute to the development of the organisation's fundraising strategy. Manage Fundraising Income: Maintain reports, track donations, handle donor correspondence, and evaluate the success of fundraising activities. Identify Partnership Opportunities: Look for partnership opportunities for joint fundraising campaigns to expand the donor base. Represent Central London Samaritans: Positively represent the organisation in all aspects of work, adhering to its values. Additional Duties: Perform any other duties assigned by your line manager that are appropriate to your role. ATTRIBUTES Candidates should demonstrate: Fundraising Experience: Preferably, a demonstrable track record of fundraising or related activities Communication Skills: High standard of verbal and written communication skills. Organisational Skills: Ability to multi-task, stay organised, and prioritise workload Independence and Teamwork: Ability to work independently and as part of a team. Flexibility: Adaptable and flexible in working style, as this role will require evening and weekend work to attend events and meet deadlines. Relationship Building: Ability to communicate and develop relationships with volunteers, members of the public, and organisations. The summary of responsibilities is neither exclusive nor exhaustive and responsibilities may vary from time-to-time in the light of changing circumstances and in conjunction with the post holder. Hours of work: The basic hours are 35 hours per week spread over five working days. Within these hours there may be need to work some evenings and weekend days, so flexibility is essential. The core responsibilities should be carried out during weekdays. The amount of out of hours work will be agreed on an ongoing basis. Time off in lieu will be allowed in agreement with the Head of Branch Operations and in line with the staff handbook and the European Working Time Directive. Limitations: The post holder will be required to work within the rules and regulations of Samaritans and accept the authority of the Director and the Chair of the branch's Board of Trustees, who have discretion to delegate authority to the post holder and to withdraw it. Equal Opportunities Policy: Central London Samaritans is committed to eliminating any discrimination and promoting diversity and equality of opportunity in all it does. It is therefore Central London Samaritans' commitment to provide equal opportunities in employment and we will not unlawfully discriminate against job applicants, employees of the Company, volunteers, workers, or contract workers on the grounds of their age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation. Interviews will commence immediately. Closing date: 25/07/26
Do you have a successful track record in a trusts and foundations role, with experience of developing and maintaining key relationships over a sustained period? We're looking for a Trusts and Foundations Officer to support the delivery of our trusts and foundations strategy, from identifying and cultivating new opportunities to nurturing long term relationships. What does this role do? As Trusts and Foundations Officer, you'll: manage a personal portfolio of existing and new trusts and foundations ensuring a first-class cultivation and stewardship journey, which sets us apart from other charities in our sector and inspires trusts and foundations to contribute to our work, contribute to the delivery of the team strategy, from communications of enquiry to hosting and attending meetings and events with new and existing donors, develop a pipeline to generate new trusts and foundations income for Dogs Trust, ensure data is recorded accurately on our internal CRM system and that relationship management is delivered to the highest standard. This role is a fixed term, family leave cover contract until December 2027. Interviews are provisionally scheduled for 4th August 2026, and will take place on Teams. Could this be you? To be successful in this role, you'll have a strong track record of securing five figure grants in a charity environment, with the ability to maintain strong relationships and write persuasive, emotive applications and proposals. You'll have excellent organisational skills, combined with strong communication skills. About Dogs Trust We love dogs. That's why we do whatever we can to make sure every four-legged friend gets the love they deserve. We'll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It's what we've been doing since 1891 and how we've grown to become the UK's leading dog charity, helping 12,000 loyal friends find their forever homes every year. To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role. Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.
Jul 11, 2026
Full time
Do you have a successful track record in a trusts and foundations role, with experience of developing and maintaining key relationships over a sustained period? We're looking for a Trusts and Foundations Officer to support the delivery of our trusts and foundations strategy, from identifying and cultivating new opportunities to nurturing long term relationships. What does this role do? As Trusts and Foundations Officer, you'll: manage a personal portfolio of existing and new trusts and foundations ensuring a first-class cultivation and stewardship journey, which sets us apart from other charities in our sector and inspires trusts and foundations to contribute to our work, contribute to the delivery of the team strategy, from communications of enquiry to hosting and attending meetings and events with new and existing donors, develop a pipeline to generate new trusts and foundations income for Dogs Trust, ensure data is recorded accurately on our internal CRM system and that relationship management is delivered to the highest standard. This role is a fixed term, family leave cover contract until December 2027. Interviews are provisionally scheduled for 4th August 2026, and will take place on Teams. Could this be you? To be successful in this role, you'll have a strong track record of securing five figure grants in a charity environment, with the ability to maintain strong relationships and write persuasive, emotive applications and proposals. You'll have excellent organisational skills, combined with strong communication skills. About Dogs Trust We love dogs. That's why we do whatever we can to make sure every four-legged friend gets the love they deserve. We'll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It's what we've been doing since 1891 and how we've grown to become the UK's leading dog charity, helping 12,000 loyal friends find their forever homes every year. To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role. Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.
About Us Bridges Outcomes Partnerships (BOP) is a not-for-profit social enterprise that works alongside Government, community groups and specialist Delivery partners to design and deliver vital services that support people to improve their lives, in areas ranging from housing and employment to education and health & wellbeing. The role of BOP spans project development (working with Government and others to design and launch the service), project management (coordinating the delivery phase, managing performance, and liaising with the various stakeholders) and project finance (funding the project until it starts to earn outcomes payments). Our own funding comes from a group of pioneering social investors, including The Office for Civil Society, Big Society Capital, Pilotlight, Trust for London, who, like us, are motivated by improving lives and changing the system for the better. About the role In 2018 Bridges Outcomes Partnerships co-designed the Single Homelessness Prevention service with Brent Council following the Homelessness Reduction Act (2018). The service provides early intervention to prevent or relieve homelessness for single people who previously would not have received support, aiming to prevent the mental trauma associated with homelessness and stop individuals reaching crisis point. Our services continue to evolve into models that combine homelessness prevention, refugee support, and family stability interventions to improve life chances for vulnerable people and reduce the long-term impacts of housing instability and child poverty. The Referral & Assessment Officer is a key role within the London Partnership, it is the first point of contact for people who have experienced trauma or are struggling to find a home. As part of the role, you will be responsible for the following activities within this element of the service Receive and process referrals from Brent Council, acting as the central point of access for the service. Review each referral against the service eligibility criteria, completing an initial triage assessment to determine the most appropriate support pathway. Contact clients where required to gather any outstanding information or supporting documentation needed to progress their referral. Develop and maintain positive working relationships with Brent Council, delivery partners and other stakeholders to support effective referral pathways and timely allocation of referrals. Liaise regularly with Brent Council and delivery partners to resolve referral queries, gather outstanding information and ensure referrals progress efficiently Identify, record and escalate any immediate safeguarding concerns through the appropriate safeguarding procedures. Record client support needs, risks and relevant information on the case management system to ensure delivery partners have the information required to provide safe and effective support. Maintain timely, accurate and comprehensive records on the case management system in line with service standards Work closely with the Programme Manager to monitor referral activity, identify issues or opportunities, and recommend improvements where appropriate. Ensure the service is accessible and inclusive, recognising individual communication, language, cultural and accessibility needs. Produce regular reports on referral activity, triage performance and emerging trends for the Programme Manager and commissioners. This is a hybrid role. The postholder will be expected to work across a combination of home working, Bridges offices and partner locations. This will include regular attendance at Turning Point in Brent to work alongside Brent Council and partner organisations, supporting the effective management of referrals and the development of local referral pathways. About you At BOP we value both lived and learnt experience, the following skills and experience areas can be discussed individually and should not deter you from applying for the role if you feel you meet the requirements due to your lived experience. Skills & Experience Essential Have experience of or an understanding of trauma and best practice when working with vulnerable individuals. Have an empathetic, compassionate and non-judgemental approach with the ability to adapt, build rapport and enable trusting conversations with both vulnerable adults and professionals over the telephone and by email An understanding of risk and safety planning within the context of vulnerable adults and experience in applying practices and procedures Experience of record keeping within a case management system Excellent organisational and IT literacy skills Strong communication skills with a collaborative and flexible approach to work Willingness to continuously develop knowledge and skills through training Demonstrates understanding of the impact of structural inequalities (e.g., racism, ableism, homophobia, transphobia, classism, sexism) on experiences of domestic abuse and help-seeking. Understands intersectionality - how overlapping identities (e.g., ethnicity, gender, sexuality, disability, immigration status, age, faith) shape the risks, barriers, and needs of survivors Understanding of how language barriers, digital exclusion, or immigration status can affect access to support. The ability to work collaboratively within a team and wider Partnership as well as independently, and can organise workload and prioritise depending on the needs of the service Drive to be part of a positive change and have passion for supporting people who have experienced harm caused by domestic abuse Desire to support a unique impact-led programme with a passion to make a positive difference to people's lives Desirable Additional spoken languages, particularly those spoken in Southern Asian communities Experience of working with a charity/third sector organisation Understanding of vulnerable adults and best approaches to build trusting relationships Knowledge of working within services which take a person-centred approach. Safeguarding Commitment: As part of Bridges, you will help create a safe, supportive, and empowering environment for everyone we interact with. We believe safeguarding is a shared responsibility, where all colleagues play an active role in promoting wellbeing, identifying safeguarding concerns, and working together to ensure these are addressed promptly and respectfully. This includes maintaining professional boundaries, reporting concerns promptly in line with organisational policies, and completing all required safeguarding training. All colleagues must remain vigilant, model safe practices, and contribute to a culture where people are valued, listened to and where safety, dignity, and wellbeing are prioritised at all times. Data Protection Commitment As part of Bridges, you will play an important role in protecting the privacy, rights, and personal information of the people we support, our colleagues, and our partners. We expect all team members to handle data with care, respect, and confidentiality, following our organisational policies and the requirements of data protection legislation. This includes using information appropriately, storing and sharing it securely, and reporting any concerns or breaches promptly. You will be supported with training and guidance to help you contribute to a culture where trust, transparency, and responsible data practices are embedded in our services and decision making. What we will offer you • We are a flexible employer and we will support you to ensure you achieve a healthy work life balance. • You will be joining an incredibly dedicated, vibrant, dynamic and talented team of people who are deeply passionate about services which improve people's lives and public sector reform. • You will get 25 days' annual leave plus 8 days for bank holidays plus a birthday leave day and 2 additional 'gifted' day/s between Christmas and New Year • We offer a Salary Sacrifice Pension Scheme with 5% Employer contribution • We offer Life Insurance, Income Protection Insurance and wellbeing benefits & resources • We also offer Private Medical Insurance on successful completion of your probation period • You will be able to access Learning and development opportunities Application process/next steps Once you click on the link to apply you will be directed to Applied, the platform that manages all our applications. You'll answer some questions that are related to the day-to-day job and will be asked to upload your CV. Your answers will go through our sift process: all answers will be anonymised, randomised and then reviewed by a panel of reviewers. NB We value authenticity are looking for applications that genuinely reflect your own experience, skills, and motivation for the role. While we recognise that some candidates may use AI tools for light support (for example, to check grammar or structure), we ask that all answers and application content are predominantly your own work. This helps ensure a fair and meaningful assessment of every application. If you are shortlisted, we'll invite you to the next step, which will be first and second round interviews with the hiring team. First round interviews are anticipated to take place w/c 3rd August . click apply for full job details
Jul 11, 2026
Full time
About Us Bridges Outcomes Partnerships (BOP) is a not-for-profit social enterprise that works alongside Government, community groups and specialist Delivery partners to design and deliver vital services that support people to improve their lives, in areas ranging from housing and employment to education and health & wellbeing. The role of BOP spans project development (working with Government and others to design and launch the service), project management (coordinating the delivery phase, managing performance, and liaising with the various stakeholders) and project finance (funding the project until it starts to earn outcomes payments). Our own funding comes from a group of pioneering social investors, including The Office for Civil Society, Big Society Capital, Pilotlight, Trust for London, who, like us, are motivated by improving lives and changing the system for the better. About the role In 2018 Bridges Outcomes Partnerships co-designed the Single Homelessness Prevention service with Brent Council following the Homelessness Reduction Act (2018). The service provides early intervention to prevent or relieve homelessness for single people who previously would not have received support, aiming to prevent the mental trauma associated with homelessness and stop individuals reaching crisis point. Our services continue to evolve into models that combine homelessness prevention, refugee support, and family stability interventions to improve life chances for vulnerable people and reduce the long-term impacts of housing instability and child poverty. The Referral & Assessment Officer is a key role within the London Partnership, it is the first point of contact for people who have experienced trauma or are struggling to find a home. As part of the role, you will be responsible for the following activities within this element of the service Receive and process referrals from Brent Council, acting as the central point of access for the service. Review each referral against the service eligibility criteria, completing an initial triage assessment to determine the most appropriate support pathway. Contact clients where required to gather any outstanding information or supporting documentation needed to progress their referral. Develop and maintain positive working relationships with Brent Council, delivery partners and other stakeholders to support effective referral pathways and timely allocation of referrals. Liaise regularly with Brent Council and delivery partners to resolve referral queries, gather outstanding information and ensure referrals progress efficiently Identify, record and escalate any immediate safeguarding concerns through the appropriate safeguarding procedures. Record client support needs, risks and relevant information on the case management system to ensure delivery partners have the information required to provide safe and effective support. Maintain timely, accurate and comprehensive records on the case management system in line with service standards Work closely with the Programme Manager to monitor referral activity, identify issues or opportunities, and recommend improvements where appropriate. Ensure the service is accessible and inclusive, recognising individual communication, language, cultural and accessibility needs. Produce regular reports on referral activity, triage performance and emerging trends for the Programme Manager and commissioners. This is a hybrid role. The postholder will be expected to work across a combination of home working, Bridges offices and partner locations. This will include regular attendance at Turning Point in Brent to work alongside Brent Council and partner organisations, supporting the effective management of referrals and the development of local referral pathways. About you At BOP we value both lived and learnt experience, the following skills and experience areas can be discussed individually and should not deter you from applying for the role if you feel you meet the requirements due to your lived experience. Skills & Experience Essential Have experience of or an understanding of trauma and best practice when working with vulnerable individuals. Have an empathetic, compassionate and non-judgemental approach with the ability to adapt, build rapport and enable trusting conversations with both vulnerable adults and professionals over the telephone and by email An understanding of risk and safety planning within the context of vulnerable adults and experience in applying practices and procedures Experience of record keeping within a case management system Excellent organisational and IT literacy skills Strong communication skills with a collaborative and flexible approach to work Willingness to continuously develop knowledge and skills through training Demonstrates understanding of the impact of structural inequalities (e.g., racism, ableism, homophobia, transphobia, classism, sexism) on experiences of domestic abuse and help-seeking. Understands intersectionality - how overlapping identities (e.g., ethnicity, gender, sexuality, disability, immigration status, age, faith) shape the risks, barriers, and needs of survivors Understanding of how language barriers, digital exclusion, or immigration status can affect access to support. The ability to work collaboratively within a team and wider Partnership as well as independently, and can organise workload and prioritise depending on the needs of the service Drive to be part of a positive change and have passion for supporting people who have experienced harm caused by domestic abuse Desire to support a unique impact-led programme with a passion to make a positive difference to people's lives Desirable Additional spoken languages, particularly those spoken in Southern Asian communities Experience of working with a charity/third sector organisation Understanding of vulnerable adults and best approaches to build trusting relationships Knowledge of working within services which take a person-centred approach. Safeguarding Commitment: As part of Bridges, you will help create a safe, supportive, and empowering environment for everyone we interact with. We believe safeguarding is a shared responsibility, where all colleagues play an active role in promoting wellbeing, identifying safeguarding concerns, and working together to ensure these are addressed promptly and respectfully. This includes maintaining professional boundaries, reporting concerns promptly in line with organisational policies, and completing all required safeguarding training. All colleagues must remain vigilant, model safe practices, and contribute to a culture where people are valued, listened to and where safety, dignity, and wellbeing are prioritised at all times. Data Protection Commitment As part of Bridges, you will play an important role in protecting the privacy, rights, and personal information of the people we support, our colleagues, and our partners. We expect all team members to handle data with care, respect, and confidentiality, following our organisational policies and the requirements of data protection legislation. This includes using information appropriately, storing and sharing it securely, and reporting any concerns or breaches promptly. You will be supported with training and guidance to help you contribute to a culture where trust, transparency, and responsible data practices are embedded in our services and decision making. What we will offer you • We are a flexible employer and we will support you to ensure you achieve a healthy work life balance. • You will be joining an incredibly dedicated, vibrant, dynamic and talented team of people who are deeply passionate about services which improve people's lives and public sector reform. • You will get 25 days' annual leave plus 8 days for bank holidays plus a birthday leave day and 2 additional 'gifted' day/s between Christmas and New Year • We offer a Salary Sacrifice Pension Scheme with 5% Employer contribution • We offer Life Insurance, Income Protection Insurance and wellbeing benefits & resources • We also offer Private Medical Insurance on successful completion of your probation period • You will be able to access Learning and development opportunities Application process/next steps Once you click on the link to apply you will be directed to Applied, the platform that manages all our applications. You'll answer some questions that are related to the day-to-day job and will be asked to upload your CV. Your answers will go through our sift process: all answers will be anonymised, randomised and then reviewed by a panel of reviewers. NB We value authenticity are looking for applications that genuinely reflect your own experience, skills, and motivation for the role. While we recognise that some candidates may use AI tools for light support (for example, to check grammar or structure), we ask that all answers and application content are predominantly your own work. This helps ensure a fair and meaningful assessment of every application. If you are shortlisted, we'll invite you to the next step, which will be first and second round interviews with the hiring team. First round interviews are anticipated to take place w/c 3rd August . click apply for full job details
Are you an administration professional, or someone who wants to move into this area who has solid core skills? Do you enjoy meeting new people and inspiring and motivate donors and fundraisers? If so, then join an ambitious organisation with a determination to transform the future for the 220,000 people in the UK living with axial spondyloarthritis (axial SpA). Axial SpA is an inflammatory condition of the spine and joints. Inflammation where muscles attach to the bones causes extreme pain, and if left untreated, it can permanently fuse bones together. It's an invisible and misdiagnosed condition, often leaving people feeling powerless, in increasing pain and extreme exhaustion. We campaign policy makers for early diagnosis and better services, work with the NHS to get axial SpA identified and diagnosed quickly, and build an active community, online and through our local branches across the UK. We are with them all the way. Axial SpA may work silently. But we don't. We are a small team, looking for a part-time Fundraising Assistant to work alongside our existing Fundraising Officer, with a focus on engaging our donors and supporters and acting as first point of contact for many of our fundraisers, alongside maintaining accurate records and administration that keeps our fundraising running smoothly. You'll support activity across our income streams as part of our internal Fundraising Board, alongside our CEO, Head of Fundraising and Fundraising Officer. We are passionate about transforming lives for people with axial SpA. We truly value our people, who do meaningful work that directly impacts the lives of people living with axial SpA. You'll be supported to succeed and genuinely appreciated for your contributions. We pride ourselves on our collegiate spirit and willingness to support each other in all aspects of our work. We operate a hybrid model of working, with some staff working remotely for most of the time, so applicants need to be comfortable with working in this way. For this role, we will expect you to work from the office at least 2 days per week. Strong organisational skills are important, with the ability to manage multiple tasks and meet deadlines. You should have excellent attention to detail and accuracy, confident communication skills, both written and verbal, and a genuine interest in fundraising and passion for our mission. If this sounds like you, then please get in touch. We would love to hear from you. You will need to submit your CV together with a two-page cover letter explaining your interest in the role - the letter must describe how your skills and experience meet the person specification. Deadline for applications is 10 am on 31 July. 2026. Interviews will be held on 12 August online. For further information, and to submit your application, contact Dale Webb. The Benefits Salary up to £15,600 for 3 days per week. Employer pension contribution of 10% 15 days annual leave plus 3 days leave between Christmas and New Year, plus Bank Holidays Access to a free virtual GP service for you and your loved ones Time off in Lieu scheme Death in Service benefit to loved ones Equal Opportunities NASS is committed to equal opportunities and welcomes applications from all sections of the community, regardless of age, disability, gender, race, religion or belief, sexual orientation or any other protected characteristic . We reserve the right to close this advert early if we receive a high volume of applications, so early application is encouraged. Thank you for your interest in NASS!
Jul 11, 2026
Full time
Are you an administration professional, or someone who wants to move into this area who has solid core skills? Do you enjoy meeting new people and inspiring and motivate donors and fundraisers? If so, then join an ambitious organisation with a determination to transform the future for the 220,000 people in the UK living with axial spondyloarthritis (axial SpA). Axial SpA is an inflammatory condition of the spine and joints. Inflammation where muscles attach to the bones causes extreme pain, and if left untreated, it can permanently fuse bones together. It's an invisible and misdiagnosed condition, often leaving people feeling powerless, in increasing pain and extreme exhaustion. We campaign policy makers for early diagnosis and better services, work with the NHS to get axial SpA identified and diagnosed quickly, and build an active community, online and through our local branches across the UK. We are with them all the way. Axial SpA may work silently. But we don't. We are a small team, looking for a part-time Fundraising Assistant to work alongside our existing Fundraising Officer, with a focus on engaging our donors and supporters and acting as first point of contact for many of our fundraisers, alongside maintaining accurate records and administration that keeps our fundraising running smoothly. You'll support activity across our income streams as part of our internal Fundraising Board, alongside our CEO, Head of Fundraising and Fundraising Officer. We are passionate about transforming lives for people with axial SpA. We truly value our people, who do meaningful work that directly impacts the lives of people living with axial SpA. You'll be supported to succeed and genuinely appreciated for your contributions. We pride ourselves on our collegiate spirit and willingness to support each other in all aspects of our work. We operate a hybrid model of working, with some staff working remotely for most of the time, so applicants need to be comfortable with working in this way. For this role, we will expect you to work from the office at least 2 days per week. Strong organisational skills are important, with the ability to manage multiple tasks and meet deadlines. You should have excellent attention to detail and accuracy, confident communication skills, both written and verbal, and a genuine interest in fundraising and passion for our mission. If this sounds like you, then please get in touch. We would love to hear from you. You will need to submit your CV together with a two-page cover letter explaining your interest in the role - the letter must describe how your skills and experience meet the person specification. Deadline for applications is 10 am on 31 July. 2026. Interviews will be held on 12 August online. For further information, and to submit your application, contact Dale Webb. The Benefits Salary up to £15,600 for 3 days per week. Employer pension contribution of 10% 15 days annual leave plus 3 days leave between Christmas and New Year, plus Bank Holidays Access to a free virtual GP service for you and your loved ones Time off in Lieu scheme Death in Service benefit to loved ones Equal Opportunities NASS is committed to equal opportunities and welcomes applications from all sections of the community, regardless of age, disability, gender, race, religion or belief, sexual orientation or any other protected characteristic . We reserve the right to close this advert early if we receive a high volume of applications, so early application is encouraged. Thank you for your interest in NASS!
Money Adviser (Welfare Rights Officer) Salary: F rom 36,000 per annum (Including 2,000 car allowance) Location : Bedford / Hybrid Help people change their financial future At bpha, we believe everyone deserves the opportunity to live well and feel secure in their home. We're looking for a compassionate and knowledgeable Money Adviser to join our team and make a genuine difference to the lives of our residents. This is more than a money advice role. Every day, you'll help people overcome financial challenges, maximise their income, access vital support, and build confidence in managing their finances. Whether you're helping someone avoid debt, navigate the benefits system, access grant funding, or sustain their tenancy during difficult times, you'll have a direct impact on people's wellbeing and quality of life. If you're someone who combines technical expertise with empathy, enjoys building trusted relationships, and is passionate about helping others achieve better outcomes, we'd love to hear from you. What you'll be doing As a Money Adviser, you'll: Provide expert advice and guidance on welfare benefits, debt and financial wellbeing. Support residents to maximise income and access the financial help available to them. Work proactively with customers who may be experiencing financial hardship or are at risk of falling into debt. Help customers develop confidence and skills to better manage their finances. Represent and advocate for customers, including supporting benefit appeals where appropriate. Develop strong partnerships with colleagues, local agencies and external organisations to achieve the best outcomes. Deliver training and share your expertise across the wider business. Contribute to projects and initiatives that improve services and support more residents. What we're looking for We're seeking someone who brings: Essential Experience providing welfare benefits and debt advice. Strong knowledge of current benefits and debt legislation. Excellent communication and relationship-building skills. A customer-focused approach with genuine empathy and understanding. The ability to handle complex and sometimes sensitive cases. Strong organisational skills and the ability to manage a varied workload. NVQ Level 4 Advice and Guidance (or equivalent) and a Certificate in Money Advice Practice (or equivalent experience). You'll stand out if you also have Experience delivering training or workshops. Membership of the Institute of Money Advisers. Debt Relief Order (DRO) accreditation. Experience building partnerships with local support agencies and community organisations. Why join bpha? At bpha, we're committed to supporting our colleagues as much as our customers. You'll be joining a supportive and collaborative team where your work is valued and where you'll have opportunities to grow your knowledge and develop your career. In return, we offer: A flexible hybrid working model. Ongoing learning and professional development opportunities. The chance to develop specialist expertise in welfare benefits, debt advice and financial inclusion. A supportive, values-led culture where your wellbeing matters. The opportunity to see the real impact of your work every day. A role where you can genuinely improve lives and help build stronger communities. Our values Everything we do is guided by our values: We take responsibility - We do what we say and take ownership. We show empathy - We listen, understand and treat everyone with respect. We are better together - We work collaboratively to achieve more. We are ambitious - We continuously learn and strive to make a positive difference. Ready to make a difference? If you're looking for a rewarding career where your expertise can help people overcome financial challenges and create lasting positive change, we'd love to hear from you. Please note that applications will be reviewed on receipt and we reserve the right to close this vacancy early should a suitable candidate be identified. Early applications are encouraged. All offers will be subject to satisfactory pre-employment screening, including DBS check and references.
Jul 11, 2026
Full time
Money Adviser (Welfare Rights Officer) Salary: F rom 36,000 per annum (Including 2,000 car allowance) Location : Bedford / Hybrid Help people change their financial future At bpha, we believe everyone deserves the opportunity to live well and feel secure in their home. We're looking for a compassionate and knowledgeable Money Adviser to join our team and make a genuine difference to the lives of our residents. This is more than a money advice role. Every day, you'll help people overcome financial challenges, maximise their income, access vital support, and build confidence in managing their finances. Whether you're helping someone avoid debt, navigate the benefits system, access grant funding, or sustain their tenancy during difficult times, you'll have a direct impact on people's wellbeing and quality of life. If you're someone who combines technical expertise with empathy, enjoys building trusted relationships, and is passionate about helping others achieve better outcomes, we'd love to hear from you. What you'll be doing As a Money Adviser, you'll: Provide expert advice and guidance on welfare benefits, debt and financial wellbeing. Support residents to maximise income and access the financial help available to them. Work proactively with customers who may be experiencing financial hardship or are at risk of falling into debt. Help customers develop confidence and skills to better manage their finances. Represent and advocate for customers, including supporting benefit appeals where appropriate. Develop strong partnerships with colleagues, local agencies and external organisations to achieve the best outcomes. Deliver training and share your expertise across the wider business. Contribute to projects and initiatives that improve services and support more residents. What we're looking for We're seeking someone who brings: Essential Experience providing welfare benefits and debt advice. Strong knowledge of current benefits and debt legislation. Excellent communication and relationship-building skills. A customer-focused approach with genuine empathy and understanding. The ability to handle complex and sometimes sensitive cases. Strong organisational skills and the ability to manage a varied workload. NVQ Level 4 Advice and Guidance (or equivalent) and a Certificate in Money Advice Practice (or equivalent experience). You'll stand out if you also have Experience delivering training or workshops. Membership of the Institute of Money Advisers. Debt Relief Order (DRO) accreditation. Experience building partnerships with local support agencies and community organisations. Why join bpha? At bpha, we're committed to supporting our colleagues as much as our customers. You'll be joining a supportive and collaborative team where your work is valued and where you'll have opportunities to grow your knowledge and develop your career. In return, we offer: A flexible hybrid working model. Ongoing learning and professional development opportunities. The chance to develop specialist expertise in welfare benefits, debt advice and financial inclusion. A supportive, values-led culture where your wellbeing matters. The opportunity to see the real impact of your work every day. A role where you can genuinely improve lives and help build stronger communities. Our values Everything we do is guided by our values: We take responsibility - We do what we say and take ownership. We show empathy - We listen, understand and treat everyone with respect. We are better together - We work collaboratively to achieve more. We are ambitious - We continuously learn and strive to make a positive difference. Ready to make a difference? If you're looking for a rewarding career where your expertise can help people overcome financial challenges and create lasting positive change, we'd love to hear from you. Please note that applications will be reviewed on receipt and we reserve the right to close this vacancy early should a suitable candidate be identified. Early applications are encouraged. All offers will be subject to satisfactory pre-employment screening, including DBS check and references.
Parking Appeals Officer Must have good working knowledge on Parking Appeals Key result areas/overview: Parking Appeals officers are there to provide a responsive service to users of parking service Dealing with correspondence, appeals, permits, telephone, calls, income, refunds, complaints, court & bailiffs To represent the client where necessary at adjudication, attend seminars and other working groups and functions To report to the team leader on the requirements for appropriate stock for all functions, experience within appeals is essential for the role. The Dimensions of this role To work within a team of officers providing the customer interface in parking services including correspondence ,appeals, permits, telephone calls , income, Invoicing , refunds ,complaints , courts bailiffs and data entry To represent the client at adjudication and other external functions such as benchmarking and working groups and attend seminars as appropriate To keep the team leader informed on cases , appeals win rates , problems with the computerised systems , process or procedures To hold a Traffic and Parking Legislation knowledge and to consider appeals following 'representations' in line with legislation. Responsible for decision making on whether the appeal is to be accepted or rejected. Make suggestions for developing procedures to improve service delivery, customer focus and efficiency To assist the team leader with reconciling payments received from various internal and external sources, trace errors and resolve To process payments received directly at the council To process refunds To provide the highest level of customer care as the first point on contact for teams dealing with all aspects for parking including complex and contentious cases The candidate we need must be an excellent communicator with previous Parking Appeals experience of 6 months or more, you will have an eye for detail along with experience of working with computerised systems. You will be required to work 36 hours per week, Monday to Friday, usually between the hours of 8am and 5pm or 9am and 6pm. This role of Parking Appeals officer will pay between 26.83 an hour via umbrella If this role is of interest to you or anyone you may know that works within the parking industry please contact the parking team at unity recruitment on (phone number removed) and press 1 for parking Unity offer referral schemes for all successful referrals at officer level Previous Parking industry experience is essential for all parking vacancies
Jul 11, 2026
Seasonal
Parking Appeals Officer Must have good working knowledge on Parking Appeals Key result areas/overview: Parking Appeals officers are there to provide a responsive service to users of parking service Dealing with correspondence, appeals, permits, telephone, calls, income, refunds, complaints, court & bailiffs To represent the client where necessary at adjudication, attend seminars and other working groups and functions To report to the team leader on the requirements for appropriate stock for all functions, experience within appeals is essential for the role. The Dimensions of this role To work within a team of officers providing the customer interface in parking services including correspondence ,appeals, permits, telephone calls , income, Invoicing , refunds ,complaints , courts bailiffs and data entry To represent the client at adjudication and other external functions such as benchmarking and working groups and attend seminars as appropriate To keep the team leader informed on cases , appeals win rates , problems with the computerised systems , process or procedures To hold a Traffic and Parking Legislation knowledge and to consider appeals following 'representations' in line with legislation. Responsible for decision making on whether the appeal is to be accepted or rejected. Make suggestions for developing procedures to improve service delivery, customer focus and efficiency To assist the team leader with reconciling payments received from various internal and external sources, trace errors and resolve To process payments received directly at the council To process refunds To provide the highest level of customer care as the first point on contact for teams dealing with all aspects for parking including complex and contentious cases The candidate we need must be an excellent communicator with previous Parking Appeals experience of 6 months or more, you will have an eye for detail along with experience of working with computerised systems. You will be required to work 36 hours per week, Monday to Friday, usually between the hours of 8am and 5pm or 9am and 6pm. This role of Parking Appeals officer will pay between 26.83 an hour via umbrella If this role is of interest to you or anyone you may know that works within the parking industry please contact the parking team at unity recruitment on (phone number removed) and press 1 for parking Unity offer referral schemes for all successful referrals at officer level Previous Parking industry experience is essential for all parking vacancies
Parking Appeals Officer Must have good working knowledge on parking appeals Key result areas/overview Parking Appeals officers are there to provide a responsive service to users of parking service Dealing with correspondence, appeals, permits, telephone, calls, income, refunds, complaints, court & bailiffs To represent the client where necessary at adjudication, attend seminars and other working groups and functions To report to the team leader on the requirements for appropriate stock for all functions, experience within appeals is essential for the role. The Dimensions of this role To work within a team of officers providing the customer interface in parking services including correspondence ,appeals, permits, telephone calls , income, Invoicing , refunds ,complaints , courts bailiffs and data entry To represent the client at adjudication and other external functions such as benchmarking and working groups and attend seminars as appropriate To keep the team leader informed on cases , appeals win rates , problems with the computerised systems , process or procedures Make suggestions for developing procedures to improve service delivery , customer focus and efficiency To assist the team leader with reconciling payments received from various internal and external sources, trace errors and resolve To liaise with SMPP on financial issues and use the council's ledger To process payments received directly at the council To process refunds To provide the highest level of customer care as the first point on contact for teams dealing with all aspects for parking including complex and contentious cases You will be required to work 36 hours per week, Monday to Friday, Hybrid. Once to twice a month in the office. This role of Parking Appeals officer will pay between 21.41 via umbrella Hybrid working available. If this role is of interest to you or anyone you may know that works within the parking industry please contact the parking team at unity recruitment on (phone number removed) and press 1 for parking Unity offer referral schemes for all successful referrals at officer level Previous Parking industry experience is essential for all parking vacancies
Jul 11, 2026
Seasonal
Parking Appeals Officer Must have good working knowledge on parking appeals Key result areas/overview Parking Appeals officers are there to provide a responsive service to users of parking service Dealing with correspondence, appeals, permits, telephone, calls, income, refunds, complaints, court & bailiffs To represent the client where necessary at adjudication, attend seminars and other working groups and functions To report to the team leader on the requirements for appropriate stock for all functions, experience within appeals is essential for the role. The Dimensions of this role To work within a team of officers providing the customer interface in parking services including correspondence ,appeals, permits, telephone calls , income, Invoicing , refunds ,complaints , courts bailiffs and data entry To represent the client at adjudication and other external functions such as benchmarking and working groups and attend seminars as appropriate To keep the team leader informed on cases , appeals win rates , problems with the computerised systems , process or procedures Make suggestions for developing procedures to improve service delivery , customer focus and efficiency To assist the team leader with reconciling payments received from various internal and external sources, trace errors and resolve To liaise with SMPP on financial issues and use the council's ledger To process payments received directly at the council To process refunds To provide the highest level of customer care as the first point on contact for teams dealing with all aspects for parking including complex and contentious cases You will be required to work 36 hours per week, Monday to Friday, Hybrid. Once to twice a month in the office. This role of Parking Appeals officer will pay between 21.41 via umbrella Hybrid working available. If this role is of interest to you or anyone you may know that works within the parking industry please contact the parking team at unity recruitment on (phone number removed) and press 1 for parking Unity offer referral schemes for all successful referrals at officer level Previous Parking industry experience is essential for all parking vacancies
Your new companyWe are excited to be partnering with Yorkshire Water in the recruitment of a Lead Commercial Property Surveyor to join the team on an 18-month fixed-term contract.Your new company makes sure that over 5.4 million people living in the region and the millions of people who visit the region each year, can rely on their services, and have clean and safe drinking water on tap and that their wastewater is taken away. Your new company looks after communities, protects the environment, and provides essential water and wastewater services to every corner of the region, and plays a key role in the region's health, wellbeing, and prosperity. Your new role Lead on exciting property acquisitions, disposals and landlord & tenant matters, providing expert advice that supports Yorkshire Water's long-term strategy. Take the lead on a wide range of estate and property matters across one of Yorkshire's largest land portfolios. Carry out land and property inspections across the region, ensuring opportunities and risks are identified early. Manage and respond to estate enquiries, delivering excellent service and practical solutions. Inspire, support and develop a team of surveyors and land officers Build strong relationships with internal teams and external stakeholders to solve problems and unlock opportunities across the estate. Oversee income and expenditure reporting, helping to drive financial performance Support the Senior Estates Manager in delivering business strategy, financial targets and key long-term objectives. Mentor and coach colleagues, including supporting graduate surveyors through their APC journey. What skills & qualifications you will need: Hold an MRICS accredited degree and be MRICS qualified Proven experience delivering complex estates projects on time and achieving outstanding results Confident carrying out inspections across a wide range of land and property types Strong understanding of Health & Safety regulations and best practice within property and estates Extensive knowledge of the legal and regulatory requirements surrounding the ownership, management, acquisition, disposal and leasing of land and property Excellent understanding of regional property markets and emerging opportunities Commercially driven, with a proven ability to deliver against challenging financial and business targets. What you'll get in returnA competitive salary, depending on experience £53,339 - £66,674 This role has been classified as a Business Needs Users (BNU) and are eligible for a Company Car or Cash Allowance (£3000 per annum) subject to company criteria. Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year) Attractive pension scheme (up to 12% company contribution) Development opportunities in line with the Lead Surveyor progression plan 25 days annual leave plus bank holidays - plus 2 extra wellness days! Life assurance cover of 4 times pensionable salary A great benefits package - choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme Online GP service, cycle to work scheme, gym membership discounts and many more! What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Jul 11, 2026
Contractor
Your new companyWe are excited to be partnering with Yorkshire Water in the recruitment of a Lead Commercial Property Surveyor to join the team on an 18-month fixed-term contract.Your new company makes sure that over 5.4 million people living in the region and the millions of people who visit the region each year, can rely on their services, and have clean and safe drinking water on tap and that their wastewater is taken away. Your new company looks after communities, protects the environment, and provides essential water and wastewater services to every corner of the region, and plays a key role in the region's health, wellbeing, and prosperity. Your new role Lead on exciting property acquisitions, disposals and landlord & tenant matters, providing expert advice that supports Yorkshire Water's long-term strategy. Take the lead on a wide range of estate and property matters across one of Yorkshire's largest land portfolios. Carry out land and property inspections across the region, ensuring opportunities and risks are identified early. Manage and respond to estate enquiries, delivering excellent service and practical solutions. Inspire, support and develop a team of surveyors and land officers Build strong relationships with internal teams and external stakeholders to solve problems and unlock opportunities across the estate. Oversee income and expenditure reporting, helping to drive financial performance Support the Senior Estates Manager in delivering business strategy, financial targets and key long-term objectives. Mentor and coach colleagues, including supporting graduate surveyors through their APC journey. What skills & qualifications you will need: Hold an MRICS accredited degree and be MRICS qualified Proven experience delivering complex estates projects on time and achieving outstanding results Confident carrying out inspections across a wide range of land and property types Strong understanding of Health & Safety regulations and best practice within property and estates Extensive knowledge of the legal and regulatory requirements surrounding the ownership, management, acquisition, disposal and leasing of land and property Excellent understanding of regional property markets and emerging opportunities Commercially driven, with a proven ability to deliver against challenging financial and business targets. What you'll get in returnA competitive salary, depending on experience £53,339 - £66,674 This role has been classified as a Business Needs Users (BNU) and are eligible for a Company Car or Cash Allowance (£3000 per annum) subject to company criteria. Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year) Attractive pension scheme (up to 12% company contribution) Development opportunities in line with the Lead Surveyor progression plan 25 days annual leave plus bank holidays - plus 2 extra wellness days! Life assurance cover of 4 times pensionable salary A great benefits package - choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme Online GP service, cycle to work scheme, gym membership discounts and many more! What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
This Fundraising Officer role is responsible for delivering excellent supporter care, managing donor and fundraising income, maintaining CRM records and supporting fundraising campaigns that help improve the lives of older people. The successful candidate will join a small, supportive team in a predominantly home-based role, with only two days per month required in the Woking office. Client Details A well-established national charity with over 120 years of experience supporting older people to live fulfilled lives. The organisation provides vital financial assistance, care services and community support, offering employees the opportunity to make a meaningful impact within a values-driven and supportive environment. Description Process the charity's fundraised income in line with procedures and timescales - including donations received in response to appeals, Direct Debits, online donations and donations received through our homes and services. Liaise with external fundraising agencies as necessary. Ensure donations are acknowledged appropriately and in a timely fashion, in line with our team KPIs. Write and send thank you letters, cards, emails and make telephone calls, personalising this experience as appropriate. Deliver an excellent supporter experience by responding to incoming enquiries from existing and potential supporters (phone, mail, and email). Welcome new donors to ensure they feel valued and engaged. Ensure records on our supporter database (Access Charity CRM) are accurate and up to date at all times, maintain and record changes and developments as they are received. Use the database to create queries and reports and support the team with imports and global updates. Ensure all information is managed, stored and retained in line with current data protection regulations and our privacy policy. Work with IT to schedule software updates as required. Lead on donor appeals and updates (via post and email, with online elements). Make data selections, write and produce fundraising communications, manage distribution, process income and collate results. Lead on legacy administration by acting as the first point of contact, directing cases to the external legacy consultant or internally where needed. Keep records of received and expected legacies. Lead on legacy fundraising by devising and delivering internal and external legacy promotion. Provide an excellent level of supporter care to individuals and groups wishing to undertake fundraising events for the charity. Record and file Gift Aid declarations and ensure every opportunity is taken to maximise income from Gift Aid. Process and submit Gift Aid claims each quarter. Provide administrative support including handling the team's daily post and contributing to reports. Contribute to an up-to-date manual of procedures and processes. Maintain comprehensive, accurate and easily accessible records of all work. Carry out other tasks as required by the Fundraising Manager and Fundraising Team. Follow our Safeguarding Policy & Procedures. Report any suspected abuse immediately. Keep your work environment safe by adhering to Health & Safety policies, identifying hazards, complying with regulations, and maintaining best practices in risk assessment, equipment maintenance, and emergency preparedness. Respect the confidentiality of residents, clients, service users, your team, and the charity by storing all work related and confidential documents securely. Ensure data security, integrity, and availability for all work-related data. Attend regular supervision meetings with your line manager and participate in the annual appraisal scheme, continuously updating your knowledge and skills. Complete mandatory training and keep it up to date and participate in additional training and development activities relevant to your role. Adhere to recognised Codes of Practice relevant to your role and Friends of the Elderly policies and procedures. Demonstrate our Values in your daily interactions with colleagues, residents, clients, service users and anyone else you interact with. Lead by example, promoting values and aligning service delivery and performance with the charity's strategic objectives. Profile The successful candidate will be highly organised, detail-oriented and confident working with data, with strong CRM and Excel skills and the ability to accurately manage donation processing, supporter records and fundraising administration. They will be an excellent communicator who enjoys building relationships with donors and colleagues, thrives in a small, collaborative team environment and is motivated by delivering a great supporter experience while contributing to fundraising campaigns and appeals. Job Offer Excellent work/life balance, with predominantly home-based working. 25 days annual leave plus bank holidays. 6% employer pension contribution. Opportunity to join a friendly, supportive and long-standing team, led by a manager who has been with the organisation for 13 years. A 9-5 role with flexibility, making it ideal for those seeking a sustainable work-life balance. The chance to lead on key fundraising activities, including individual giving, donor stewardship, the annual Winter Appeal and legacy administration. A role with a strong focus on CRM, data management and supporter engagement, rather than cold fundraising, pitching or challenge event fundraising. Training and development opportunities within a respected charity with over 120 years of history. The opportunity to make a tangible difference to older people while working in a close-knit team where every contribution is valued.
Jul 10, 2026
Full time
This Fundraising Officer role is responsible for delivering excellent supporter care, managing donor and fundraising income, maintaining CRM records and supporting fundraising campaigns that help improve the lives of older people. The successful candidate will join a small, supportive team in a predominantly home-based role, with only two days per month required in the Woking office. Client Details A well-established national charity with over 120 years of experience supporting older people to live fulfilled lives. The organisation provides vital financial assistance, care services and community support, offering employees the opportunity to make a meaningful impact within a values-driven and supportive environment. Description Process the charity's fundraised income in line with procedures and timescales - including donations received in response to appeals, Direct Debits, online donations and donations received through our homes and services. Liaise with external fundraising agencies as necessary. Ensure donations are acknowledged appropriately and in a timely fashion, in line with our team KPIs. Write and send thank you letters, cards, emails and make telephone calls, personalising this experience as appropriate. Deliver an excellent supporter experience by responding to incoming enquiries from existing and potential supporters (phone, mail, and email). Welcome new donors to ensure they feel valued and engaged. Ensure records on our supporter database (Access Charity CRM) are accurate and up to date at all times, maintain and record changes and developments as they are received. Use the database to create queries and reports and support the team with imports and global updates. Ensure all information is managed, stored and retained in line with current data protection regulations and our privacy policy. Work with IT to schedule software updates as required. Lead on donor appeals and updates (via post and email, with online elements). Make data selections, write and produce fundraising communications, manage distribution, process income and collate results. Lead on legacy administration by acting as the first point of contact, directing cases to the external legacy consultant or internally where needed. Keep records of received and expected legacies. Lead on legacy fundraising by devising and delivering internal and external legacy promotion. Provide an excellent level of supporter care to individuals and groups wishing to undertake fundraising events for the charity. Record and file Gift Aid declarations and ensure every opportunity is taken to maximise income from Gift Aid. Process and submit Gift Aid claims each quarter. Provide administrative support including handling the team's daily post and contributing to reports. Contribute to an up-to-date manual of procedures and processes. Maintain comprehensive, accurate and easily accessible records of all work. Carry out other tasks as required by the Fundraising Manager and Fundraising Team. Follow our Safeguarding Policy & Procedures. Report any suspected abuse immediately. Keep your work environment safe by adhering to Health & Safety policies, identifying hazards, complying with regulations, and maintaining best practices in risk assessment, equipment maintenance, and emergency preparedness. Respect the confidentiality of residents, clients, service users, your team, and the charity by storing all work related and confidential documents securely. Ensure data security, integrity, and availability for all work-related data. Attend regular supervision meetings with your line manager and participate in the annual appraisal scheme, continuously updating your knowledge and skills. Complete mandatory training and keep it up to date and participate in additional training and development activities relevant to your role. Adhere to recognised Codes of Practice relevant to your role and Friends of the Elderly policies and procedures. Demonstrate our Values in your daily interactions with colleagues, residents, clients, service users and anyone else you interact with. Lead by example, promoting values and aligning service delivery and performance with the charity's strategic objectives. Profile The successful candidate will be highly organised, detail-oriented and confident working with data, with strong CRM and Excel skills and the ability to accurately manage donation processing, supporter records and fundraising administration. They will be an excellent communicator who enjoys building relationships with donors and colleagues, thrives in a small, collaborative team environment and is motivated by delivering a great supporter experience while contributing to fundraising campaigns and appeals. Job Offer Excellent work/life balance, with predominantly home-based working. 25 days annual leave plus bank holidays. 6% employer pension contribution. Opportunity to join a friendly, supportive and long-standing team, led by a manager who has been with the organisation for 13 years. A 9-5 role with flexibility, making it ideal for those seeking a sustainable work-life balance. The chance to lead on key fundraising activities, including individual giving, donor stewardship, the annual Winter Appeal and legacy administration. A role with a strong focus on CRM, data management and supporter engagement, rather than cold fundraising, pitching or challenge event fundraising. Training and development opportunities within a respected charity with over 120 years of history. The opportunity to make a tangible difference to older people while working in a close-knit team where every contribution is valued.
Immediate-start interim opportunity paying £165-£175 per day. Varied finance role covering reconciliations, journals, invoicing and audit supp Sage 50 essential, with exposure to a Xero implementation project. Role :Interim Finance Assistant Location: Coventry Contract: Interim (3-6 Months Initially) Hours: 37.5 Hours Per Week Salary/Rate: £165 -£175 (Dependent on Experience) Reporting To: Finance Manager About the Role We are seeking an experienced and adaptable Finance Assistant / Finance Officer to provide immediate support to a busy finance team during a key operational period. Working across two organisations, you will play a vital role in supporting day-to-day finance operations while helping create capacity within the team for the implementation of a new finance system (Xero). This is an excellent opportunity for a hands-on finance professional who enjoys variety, can work independently, and is comfortable supporting multiple areas of finance within a fast-paced environment. Key Responsibilities Posting and processing bank transactions Performing bank reconciliations Completing income reconciliations across multiple payment platforms and revenue streams Supporting sales ledger activities, including raising sales invoices Assisting with credit control and debt collection activities Processing purchase invoices where required Preparing and posting journals Supporting month-end finance processes Maintaining accurate financial records across multiple entities Assisting with audit preparation and responding to audit requests Providing general finance administration support to the wider team Supporting finance improvement projects, including the implementation of Xero About You To be successful in this role, you will be a well-rounded finance professional who can quickly integrate into a busy team and provide practical support where needed. You will have: Previous experience working within a finance function Strong working knowledge of Sage 50 (essential) Experience performing reconciliations and processing financial transactions Good understanding of double-entry bookkeeping and journal postings Competent Excel skills Excellent attention to detail Strong organisational skills and the ability to manage competing priorities A proactive and flexible approach to work Excellent communication skills and a collaborative mindset Desirable Experience Previous experience using Xero Experience supporting finance system implementations Exposure to multi-site or multi-entity organisations Experience within charity, leisure, cultural or not-for-profit sectors Working Environment This is a supportive and collaborative organisation with a friendly and approachable culture. The successful candidate will initially be office-based to ensure effective onboarding and integration with the team, with some flexibility available thereafter. The role offers the opportunity to make an immediate impact during a critical period for the organisation while contributing to important finance transformation initiatives. Why Apply? Immediate start opportunity Varied and hands-on finance role Exposure to finance systems implementation projects Opportunity to work across multiple organisations and sites Potential for longer-term opportunities as the organisation evolves
Jul 10, 2026
Seasonal
Immediate-start interim opportunity paying £165-£175 per day. Varied finance role covering reconciliations, journals, invoicing and audit supp Sage 50 essential, with exposure to a Xero implementation project. Role :Interim Finance Assistant Location: Coventry Contract: Interim (3-6 Months Initially) Hours: 37.5 Hours Per Week Salary/Rate: £165 -£175 (Dependent on Experience) Reporting To: Finance Manager About the Role We are seeking an experienced and adaptable Finance Assistant / Finance Officer to provide immediate support to a busy finance team during a key operational period. Working across two organisations, you will play a vital role in supporting day-to-day finance operations while helping create capacity within the team for the implementation of a new finance system (Xero). This is an excellent opportunity for a hands-on finance professional who enjoys variety, can work independently, and is comfortable supporting multiple areas of finance within a fast-paced environment. Key Responsibilities Posting and processing bank transactions Performing bank reconciliations Completing income reconciliations across multiple payment platforms and revenue streams Supporting sales ledger activities, including raising sales invoices Assisting with credit control and debt collection activities Processing purchase invoices where required Preparing and posting journals Supporting month-end finance processes Maintaining accurate financial records across multiple entities Assisting with audit preparation and responding to audit requests Providing general finance administration support to the wider team Supporting finance improvement projects, including the implementation of Xero About You To be successful in this role, you will be a well-rounded finance professional who can quickly integrate into a busy team and provide practical support where needed. You will have: Previous experience working within a finance function Strong working knowledge of Sage 50 (essential) Experience performing reconciliations and processing financial transactions Good understanding of double-entry bookkeeping and journal postings Competent Excel skills Excellent attention to detail Strong organisational skills and the ability to manage competing priorities A proactive and flexible approach to work Excellent communication skills and a collaborative mindset Desirable Experience Previous experience using Xero Experience supporting finance system implementations Exposure to multi-site or multi-entity organisations Experience within charity, leisure, cultural or not-for-profit sectors Working Environment This is a supportive and collaborative organisation with a friendly and approachable culture. The successful candidate will initially be office-based to ensure effective onboarding and integration with the team, with some flexibility available thereafter. The role offers the opportunity to make an immediate impact during a critical period for the organisation while contributing to important finance transformation initiatives. Why Apply? Immediate start opportunity Varied and hands-on finance role Exposure to finance systems implementation projects Opportunity to work across multiple organisations and sites Potential for longer-term opportunities as the organisation evolves
Individual Giving Officer We are looking for an Individual Giving Officer to join an ambitious and highly motivated team responsible for delivering an ambitious and growing Individual Fundraising programme. Position: (phone number removed) Individual Giving Officer Location: Home-based, UK, Nationwide. However, occasional travel will be required as part of this role (may include team meetings or other work-related meetings) Hours: Full-time, 35 hours per week Salary: Circa £35,600 per annum (inner London weighting £3,950 per annum or outer London weighting £2,457 per annum may be applied in accordance with where you live) Contract: Permanent Benefits: 25 days annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Health Cash Plan, flexible working opportunities available. Closing Date: 19 July 2026 Interview Date: Monday 27 and Tuesday 28 July 2026. Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application. The Role Working alongside other officers, you will report to either the Individual Giving Lead responsible for cause-related products or the Individual Giving Lead responsible for gaming products. Due to the demands of the role we are looking for someone with a willingness to work flexibly with regard to working patterns when required, to support the needs of the team and the ongoing success of the programme. You ll be: Using your fundraising and marketing experience and skills to create successful campaigns and complex supporter journeys to help grow income and supporter engagement. (Working collaboratively with Digital and Social Teams, as well as external media agencies). Helping deliver on multi million annual plans to retain and recruit new supporters using the most effective techniques and channels, including Face to Face. Enthusiastically managing and delivering a range of fundraising and engagement campaigns and communications to develop and maximise support from loyal supporters via multiple channels, including telephone, mail, digital, and SMS. Comfortable with figures and spreadsheets, as you ll be diving into the data and managing campaign costs. Responsible for maintaining and reporting accurate campaign results and reviews. Always looking out for new opportunities, using sprint pipeline methodology (testing, solving, learning from experiments) before scaling. Ensuring campaigns are fully compliant at all times. About You We re looking for an individual who: Has great experience and knowledge of fundraising, direct marketing and project management, and can bring a real enthusiasm to the team. This role has a specific focus around supporter acquisition which includes face to face, paid digital, direct mail, telemarketing and eMarketing. Is fantastic at organising and prioritising a busy workload and knowledgeable of project management. Loves attention to detail and can work on several projects at once whilst thinking outside the box, as things can change quickly! Loves data and insight and enjoys applying that insight to campaign testing. Is a great all-round communicator, with both internal and external audiences. Applications Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience. If you are applying under the Disability Confident scheme, please indicate this in your supporting statement, and in the main body of your email when applying for the role. You will be able to view the role profile when you apply. Finding strength through support The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life. It s only thanks to the generosity of supporters and donors that they can provide vital support. The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity. The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work. A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and are committed to continuously improving diversity and inclusion efforts. If you have questions, or access needs, we re happy to discuss any support and adjustments we can make throughout the recruitment process so that you re able to contribute your best in a way that meets your needs. You may also have experience in areas such as Service Coordinator, Stroke Support, Stroke, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service, Service Manager, Service Lead, Coach, Mentor. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
Jul 10, 2026
Full time
Individual Giving Officer We are looking for an Individual Giving Officer to join an ambitious and highly motivated team responsible for delivering an ambitious and growing Individual Fundraising programme. Position: (phone number removed) Individual Giving Officer Location: Home-based, UK, Nationwide. However, occasional travel will be required as part of this role (may include team meetings or other work-related meetings) Hours: Full-time, 35 hours per week Salary: Circa £35,600 per annum (inner London weighting £3,950 per annum or outer London weighting £2,457 per annum may be applied in accordance with where you live) Contract: Permanent Benefits: 25 days annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Health Cash Plan, flexible working opportunities available. Closing Date: 19 July 2026 Interview Date: Monday 27 and Tuesday 28 July 2026. Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application. The Role Working alongside other officers, you will report to either the Individual Giving Lead responsible for cause-related products or the Individual Giving Lead responsible for gaming products. Due to the demands of the role we are looking for someone with a willingness to work flexibly with regard to working patterns when required, to support the needs of the team and the ongoing success of the programme. You ll be: Using your fundraising and marketing experience and skills to create successful campaigns and complex supporter journeys to help grow income and supporter engagement. (Working collaboratively with Digital and Social Teams, as well as external media agencies). Helping deliver on multi million annual plans to retain and recruit new supporters using the most effective techniques and channels, including Face to Face. Enthusiastically managing and delivering a range of fundraising and engagement campaigns and communications to develop and maximise support from loyal supporters via multiple channels, including telephone, mail, digital, and SMS. Comfortable with figures and spreadsheets, as you ll be diving into the data and managing campaign costs. Responsible for maintaining and reporting accurate campaign results and reviews. Always looking out for new opportunities, using sprint pipeline methodology (testing, solving, learning from experiments) before scaling. Ensuring campaigns are fully compliant at all times. About You We re looking for an individual who: Has great experience and knowledge of fundraising, direct marketing and project management, and can bring a real enthusiasm to the team. This role has a specific focus around supporter acquisition which includes face to face, paid digital, direct mail, telemarketing and eMarketing. Is fantastic at organising and prioritising a busy workload and knowledgeable of project management. Loves attention to detail and can work on several projects at once whilst thinking outside the box, as things can change quickly! Loves data and insight and enjoys applying that insight to campaign testing. Is a great all-round communicator, with both internal and external audiences. Applications Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience. If you are applying under the Disability Confident scheme, please indicate this in your supporting statement, and in the main body of your email when applying for the role. You will be able to view the role profile when you apply. Finding strength through support The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life. It s only thanks to the generosity of supporters and donors that they can provide vital support. The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity. The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work. A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and are committed to continuously improving diversity and inclusion efforts. If you have questions, or access needs, we re happy to discuss any support and adjustments we can make throughout the recruitment process so that you re able to contribute your best in a way that meets your needs. You may also have experience in areas such as Service Coordinator, Stroke Support, Stroke, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service, Service Manager, Service Lead, Coach, Mentor. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
Context and Background The NSPCC's mission is to end cruelty to children. Every childhood is worth fighting for. This is our belief. We all share it. And it drives our Income Generation team to get out there and bring in the funds we need to protect children and prevent abuse. We've been here for children for over 100 years. From our campaigns to our services - we strive to make a difference in everything we do. Between 2016 and 2021, we've helped make 6.6 million children safer from abuse. The Senior Product Officer will work in the Engagement and Fundraising Directorate, responsible for all fundraising from individuals at the NSPCC. The Legacies and Products team sits within this d irectorate and is responsible fo r management and innovation across the products portfolio. Reporting to the Fundraising Products Manager - this role will be responsible for overseeing the development, fulfilment, and delivery of the NSPCC's new and existing fundraising products, helping us achieve the highest levels of engagement from both new supporters. The successful candidate will lead on the delivery of our Regular Giving programme, Online Shop, Weekly Lottery and Raffle, Payroll Giving scheme, Sponsor A Call, development of new fundraising products but may work on other projects and products as required. As Senior Product Officer, not only will the work you do make a real difference to people's lives, but opportunity is provided to develop your fundraising experience with a sector leading team. Join us at this exciting time and you'll become part of an expanding team that cares about the work they do and the people they work with. You'll discover opportunities to grow, along with challenges and a shared purpose that'll bring the best out in you. A nd you'll get to find your own way to make a difference that means more, and that impacts millions of young lives. We want to ensure roles are accessible and inclusive of everyone, which is why the NSPCC offers a high degree of flexibility around ways of working. Equality, Diversity and Inclusion (EDI) is at the heart of what we do. At the NSPCC, we understand how important it is that our workforce is representative of the people we support and who support us. We believe that every individual has the right to be their true self and to live a full life without prejudice, fear or barriers. This is the starting point for all our commitments and actions and underpins our commitment to be there for all children. Job purpose - To support the Fundraising Manager or lead on, the development, delivery and innovation of new and existing fundraising products and propositions - To work closely with a range of internal stakeholders and external suppliers to ensure all products are developed and fulfilled to the highest standard - To support and lead meetings attended by a variety of internal and external stakeholders - To draft informative papers, business cases and strategy documents which support and articulate product objectives - To create, populate and manage ongoing numerical reports articulating the performance of products, projects and campaigns - To support the Engagement Delivery team , in the development of campaigns which promote our products to new and existing supporters Key relationships - Internal 1. Reports to and supports the Fundraising Manager (Products), deputising where necessary 2. Works closely with the other Senior Product Officers across the Legacies and Products team 3. A member of staff in the Public Engagement department 4. Works with the other stakeholders to gain insights which inform and support fundraising activity 5. Works with staff in other NSPCC functions, such as Services for Children and Young People, Supporter Care, Communications and Public Policy, as necessary to further fundraising relationships Key relationships - External 1. Works with the NSPCC's current and potential supporters, volunteers and/or suppliers, stewarding relationships that support fundraising activity 2. Works with the suppliers and vendors (printers, creative agencies, web developers, External Lottery Managers, postage providers) who develop and fulfil our products and campaigns Main duties and responsibilities 1. Work with the Fundraising Manager and Associate Head of Legacies and Products, to develop and deliver new and existing fundraising products 2. To be responsible and accountable for the fulfilment and delivery of fundraising products, both within the Legacies and Products team , and the wider organisation 3. To be responsible for development and delivery of product development roadmaps and project level management information for products new and existing products 4. To create and populate numerical reports and models which communicate current and potential product performance. These will evaluate achievement, forecast results and analyse data, helping stakeholders at all levels understand success 5. To support in the management of the Products team's budget, particularly with the raising of purchase orders, processing of invoices, and securing quotes from suppliers 6. To be a subject expert on fundraising products, maximising income by sharing knowledge, specialist expertise, best practice, and experience with others across the organisation 7. To lead on, collate and present research which provides insight into the work commercial entities and other charities and consequently informs the way we develop new and existing products 8. To work cross functionally and cross departmentally, to ensure that fundraising activities are managed and developed in a way that maximises income for the NSPCC 9. To undertake specific fundraising projects and activities as necessary or as required to support the department's fundraising objectives in line with the IS department'sdepartment's annual business plan and budget 10. To keep up to date on best practice and developments within the charity and products sectors, paying particular attention to changes to fundraising and gambling commission regulations, GDPR and codes of practice. Responsibilities for all Staff within the Engagement and Fundraising directorate 1. To update databases and supporter information systems on a regular basis in line with Data Protection legislation and NSPCC policy and procedures to ensure all records are up to date and accurate. 2. To actively participate in regular department and team meetings contributing to strategy, discussions, and decisions which in the long term will be beneficial to the NSPCC's development of fundraising activities. 3. To maintain an awareness of own and others' Health and Safety and comply with the NSPCC's Health & Safety policy and procedures. 4. To take personal responsibility for keeping up to date with NSPCC work to end cruelty to children, including securing updates on project and service developments and general NSPCC new 5. A commitment to safeguard and promote the welfare of children and young people Person specification Skills and Abilities 1. Highly developed written communication skills to understand, interpret and present complex information in a clear and persuasive way for a range of audiences. 2. Highly developed ability to verbally present information, including fundraising ideas, pitches and project updates to a range of audiences in a clear, inspiring and confident way to achieve desired outcomes. 3. Ability to collate complex numerical and financial data from various sources, analyse findings present them in an easily digestible format . 4. Have excellent time management skills, regularly managing conflicting priorities and working to deadlines for multiple products, projects, and campaigns.5. Proven ability to build, manage and develop strong relationships with stakeholders within the organisation and externally - where necessary, successfully negotiating to achieve desired outcomes. 6. Be able to work both individually, with the Fundraising Manager and as part of the team - working in both leading and supporting roles as necessary . 7. Proven ability to think creatively and innovatively both in solving problems, project management and in the development of product innovation. 8. Experience of success in a customer led environment such as fundraising, sales or marketing, thus ensuring that all supporters engaging with our products receive the highest levels of customer service. Where necessary, corresponding with customers directly . 9. Experience in using Windows -based software packages including word processing, spreadsheets, e-mail and the internet, to deliver tasks and projects. Personal characteristics 1. A personal commitment to the fight for every childhood . 2. A commitment to high standards of service delivery and customer care . 3. A commitment to apply NSPCC's values and behaviours to all aspects of work. 4. Willingness to work flexibly in approach to work and/or work time requirements. Safer Recruitment As an organisation, we are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with our children and adults. . click apply for full job details
Jul 10, 2026
Full time
Context and Background The NSPCC's mission is to end cruelty to children. Every childhood is worth fighting for. This is our belief. We all share it. And it drives our Income Generation team to get out there and bring in the funds we need to protect children and prevent abuse. We've been here for children for over 100 years. From our campaigns to our services - we strive to make a difference in everything we do. Between 2016 and 2021, we've helped make 6.6 million children safer from abuse. The Senior Product Officer will work in the Engagement and Fundraising Directorate, responsible for all fundraising from individuals at the NSPCC. The Legacies and Products team sits within this d irectorate and is responsible fo r management and innovation across the products portfolio. Reporting to the Fundraising Products Manager - this role will be responsible for overseeing the development, fulfilment, and delivery of the NSPCC's new and existing fundraising products, helping us achieve the highest levels of engagement from both new supporters. The successful candidate will lead on the delivery of our Regular Giving programme, Online Shop, Weekly Lottery and Raffle, Payroll Giving scheme, Sponsor A Call, development of new fundraising products but may work on other projects and products as required. As Senior Product Officer, not only will the work you do make a real difference to people's lives, but opportunity is provided to develop your fundraising experience with a sector leading team. Join us at this exciting time and you'll become part of an expanding team that cares about the work they do and the people they work with. You'll discover opportunities to grow, along with challenges and a shared purpose that'll bring the best out in you. A nd you'll get to find your own way to make a difference that means more, and that impacts millions of young lives. We want to ensure roles are accessible and inclusive of everyone, which is why the NSPCC offers a high degree of flexibility around ways of working. Equality, Diversity and Inclusion (EDI) is at the heart of what we do. At the NSPCC, we understand how important it is that our workforce is representative of the people we support and who support us. We believe that every individual has the right to be their true self and to live a full life without prejudice, fear or barriers. This is the starting point for all our commitments and actions and underpins our commitment to be there for all children. Job purpose - To support the Fundraising Manager or lead on, the development, delivery and innovation of new and existing fundraising products and propositions - To work closely with a range of internal stakeholders and external suppliers to ensure all products are developed and fulfilled to the highest standard - To support and lead meetings attended by a variety of internal and external stakeholders - To draft informative papers, business cases and strategy documents which support and articulate product objectives - To create, populate and manage ongoing numerical reports articulating the performance of products, projects and campaigns - To support the Engagement Delivery team , in the development of campaigns which promote our products to new and existing supporters Key relationships - Internal 1. Reports to and supports the Fundraising Manager (Products), deputising where necessary 2. Works closely with the other Senior Product Officers across the Legacies and Products team 3. A member of staff in the Public Engagement department 4. Works with the other stakeholders to gain insights which inform and support fundraising activity 5. Works with staff in other NSPCC functions, such as Services for Children and Young People, Supporter Care, Communications and Public Policy, as necessary to further fundraising relationships Key relationships - External 1. Works with the NSPCC's current and potential supporters, volunteers and/or suppliers, stewarding relationships that support fundraising activity 2. Works with the suppliers and vendors (printers, creative agencies, web developers, External Lottery Managers, postage providers) who develop and fulfil our products and campaigns Main duties and responsibilities 1. Work with the Fundraising Manager and Associate Head of Legacies and Products, to develop and deliver new and existing fundraising products 2. To be responsible and accountable for the fulfilment and delivery of fundraising products, both within the Legacies and Products team , and the wider organisation 3. To be responsible for development and delivery of product development roadmaps and project level management information for products new and existing products 4. To create and populate numerical reports and models which communicate current and potential product performance. These will evaluate achievement, forecast results and analyse data, helping stakeholders at all levels understand success 5. To support in the management of the Products team's budget, particularly with the raising of purchase orders, processing of invoices, and securing quotes from suppliers 6. To be a subject expert on fundraising products, maximising income by sharing knowledge, specialist expertise, best practice, and experience with others across the organisation 7. To lead on, collate and present research which provides insight into the work commercial entities and other charities and consequently informs the way we develop new and existing products 8. To work cross functionally and cross departmentally, to ensure that fundraising activities are managed and developed in a way that maximises income for the NSPCC 9. To undertake specific fundraising projects and activities as necessary or as required to support the department's fundraising objectives in line with the IS department'sdepartment's annual business plan and budget 10. To keep up to date on best practice and developments within the charity and products sectors, paying particular attention to changes to fundraising and gambling commission regulations, GDPR and codes of practice. Responsibilities for all Staff within the Engagement and Fundraising directorate 1. To update databases and supporter information systems on a regular basis in line with Data Protection legislation and NSPCC policy and procedures to ensure all records are up to date and accurate. 2. To actively participate in regular department and team meetings contributing to strategy, discussions, and decisions which in the long term will be beneficial to the NSPCC's development of fundraising activities. 3. To maintain an awareness of own and others' Health and Safety and comply with the NSPCC's Health & Safety policy and procedures. 4. To take personal responsibility for keeping up to date with NSPCC work to end cruelty to children, including securing updates on project and service developments and general NSPCC new 5. A commitment to safeguard and promote the welfare of children and young people Person specification Skills and Abilities 1. Highly developed written communication skills to understand, interpret and present complex information in a clear and persuasive way for a range of audiences. 2. Highly developed ability to verbally present information, including fundraising ideas, pitches and project updates to a range of audiences in a clear, inspiring and confident way to achieve desired outcomes. 3. Ability to collate complex numerical and financial data from various sources, analyse findings present them in an easily digestible format . 4. Have excellent time management skills, regularly managing conflicting priorities and working to deadlines for multiple products, projects, and campaigns.5. Proven ability to build, manage and develop strong relationships with stakeholders within the organisation and externally - where necessary, successfully negotiating to achieve desired outcomes. 6. Be able to work both individually, with the Fundraising Manager and as part of the team - working in both leading and supporting roles as necessary . 7. Proven ability to think creatively and innovatively both in solving problems, project management and in the development of product innovation. 8. Experience of success in a customer led environment such as fundraising, sales or marketing, thus ensuring that all supporters engaging with our products receive the highest levels of customer service. Where necessary, corresponding with customers directly . 9. Experience in using Windows -based software packages including word processing, spreadsheets, e-mail and the internet, to deliver tasks and projects. Personal characteristics 1. A personal commitment to the fight for every childhood . 2. A commitment to high standards of service delivery and customer care . 3. A commitment to apply NSPCC's values and behaviours to all aspects of work. 4. Willingness to work flexibly in approach to work and/or work time requirements. Safer Recruitment As an organisation, we are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with our children and adults. . click apply for full job details
