Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking. Safran Seats is one of the world's leading manufacturers of aircraft seats, for both crew and passengers. 1 million Safran Seats-manufactured aircraft seats are currently in service with air fleets around the world. PMO Operations Cwmbran, Wales Skills: Project Controls, PMO, Planning, Scheduling, Risk Management, EVM, Reporting, Stakeholder Management Looking after the people who make Safran great is our priority. We offer a range of flexible benefits designed to support you-both in and out of work, including: 33 days holiday (including bank holidays) Industry leading pension scheme with salary sacrifice employer contributions up to 10%. Private medical cover (to include Digital GP and rapid access Physio with no excess) with ability to upgrade level of benefit and cover family members. Access to salary sacrifice benefits scheme including cycle to work 4 x Life Assurance Interactive benefits platform including wide range of discretionary benefits including technology, retail benefits, income protection. Enhanced family friendly policies and benefits (enhanced maternity and paternity leave) and employee assistance programme Annual share save schemes. Opportunities for career advancement and personal growth. Benefit from support through Safran University and our internal Training and Development Schools Get involved in our corporate social responsibility activities from sustainability initiatives, charity and fundraising, volunteering days, or supporting STEM activities at local schools and colleges nurturing the next generation of talent. Safran - Here, we craft excellence together. At Safran, excellence is a journey - and we'd love you to be a part of it. As a trusted global leader in aerospace, defence, and space, we are proud to be a company where diversity, innovation, and opportunity come together to shape a sustainable future where we can all succeed together through a shared vision At Safran, we understand that diversity and inclusion make teams stronger and more effective, and as an organisation, we are committed to fair and equitable employment practices for everyone. We also know that some candidates may be put off applying for jobs where they don't meet 100% of the criteria outlined in the advert, however, we encourage anybody to apply if you can demonstrate a variety of skills and experience relevant to the requirements of this role. Please let us know if you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation. Your Role As a Project Controller, you will support Programme and Senior Programme Managers to ensure effective delivery of projects across cost, schedule, quality and risk. This is a varied role providing exposure across programme controls, governance, and performance management, with opportunities to contribute to continuous improvement initiatives. Key responsibilities include: Supporting programme delivery through planning, scheduling, and performance tracking Assisting with Earned Value Management (EVM), cost tracking (NRC / RC), and financial reporting Supporting risk management processes, including facilitating risk reviews and maintaining risk registers Producing and analysing KPI dashboards, reporting packs and customer deliverables Maintaining and improving programme governance processes and tools Supporting integrated programme schedules, including critical path analysis and reporting Assisting in continuous improvement initiatives across PMO and programme activities Providing guidance and support to stakeholders on project controls processes and best practices You will work closely with stakeholders across the business, helping ensure programmes are delivered successfully and efficiently. What You'll Bring Experience or exposure to project controls, PMO, or project support environments Strong analytical skills with ability to interpret data and produce reports Proactive and organised approach, with strong attention to detail Excellent communication skills and ability to work with stakeholders at all levels Knowledge of planning tools, EVM or risk management processes You will be a curious and proactive individual, with a strong interest in project delivery and a willingness to challenge and improve processes.
Jul 15, 2026
Full time
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking. Safran Seats is one of the world's leading manufacturers of aircraft seats, for both crew and passengers. 1 million Safran Seats-manufactured aircraft seats are currently in service with air fleets around the world. PMO Operations Cwmbran, Wales Skills: Project Controls, PMO, Planning, Scheduling, Risk Management, EVM, Reporting, Stakeholder Management Looking after the people who make Safran great is our priority. We offer a range of flexible benefits designed to support you-both in and out of work, including: 33 days holiday (including bank holidays) Industry leading pension scheme with salary sacrifice employer contributions up to 10%. Private medical cover (to include Digital GP and rapid access Physio with no excess) with ability to upgrade level of benefit and cover family members. Access to salary sacrifice benefits scheme including cycle to work 4 x Life Assurance Interactive benefits platform including wide range of discretionary benefits including technology, retail benefits, income protection. Enhanced family friendly policies and benefits (enhanced maternity and paternity leave) and employee assistance programme Annual share save schemes. Opportunities for career advancement and personal growth. Benefit from support through Safran University and our internal Training and Development Schools Get involved in our corporate social responsibility activities from sustainability initiatives, charity and fundraising, volunteering days, or supporting STEM activities at local schools and colleges nurturing the next generation of talent. Safran - Here, we craft excellence together. At Safran, excellence is a journey - and we'd love you to be a part of it. As a trusted global leader in aerospace, defence, and space, we are proud to be a company where diversity, innovation, and opportunity come together to shape a sustainable future where we can all succeed together through a shared vision At Safran, we understand that diversity and inclusion make teams stronger and more effective, and as an organisation, we are committed to fair and equitable employment practices for everyone. We also know that some candidates may be put off applying for jobs where they don't meet 100% of the criteria outlined in the advert, however, we encourage anybody to apply if you can demonstrate a variety of skills and experience relevant to the requirements of this role. Please let us know if you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation. Your Role As a Project Controller, you will support Programme and Senior Programme Managers to ensure effective delivery of projects across cost, schedule, quality and risk. This is a varied role providing exposure across programme controls, governance, and performance management, with opportunities to contribute to continuous improvement initiatives. Key responsibilities include: Supporting programme delivery through planning, scheduling, and performance tracking Assisting with Earned Value Management (EVM), cost tracking (NRC / RC), and financial reporting Supporting risk management processes, including facilitating risk reviews and maintaining risk registers Producing and analysing KPI dashboards, reporting packs and customer deliverables Maintaining and improving programme governance processes and tools Supporting integrated programme schedules, including critical path analysis and reporting Assisting in continuous improvement initiatives across PMO and programme activities Providing guidance and support to stakeholders on project controls processes and best practices You will work closely with stakeholders across the business, helping ensure programmes are delivered successfully and efficiently. What You'll Bring Experience or exposure to project controls, PMO, or project support environments Strong analytical skills with ability to interpret data and produce reports Proactive and organised approach, with strong attention to detail Excellent communication skills and ability to work with stakeholders at all levels Knowledge of planning tools, EVM or risk management processes You will be a curious and proactive individual, with a strong interest in project delivery and a willingness to challenge and improve processes.
Senior IT Support Analyst Location: Coventry Head Office (Hybrid Working) Hours: Full time (37.5 hours) Monday to Friday (08:00-16:30) Package: Basic salary up to £37,000 (dependent on experience) plus bonus and flexible benefits package including hybrid working, up to 27 days holiday (plus additional annual leave purchasing scheme) Sector: Packaging Distribution Protecting what matters, together We're dedicated to protecting what matters most - our people, our customers, our communities and the environment. At Macfarlane Packaging, our commitment to customer satisfaction, sustainability and continual improvement creates a highly collaborative, supportive and friendly workplace where you can unpack a career that grows. With more than 75 years of heritage, we combine the stability of an established market leader with the ambition and pace of a business committed to continual growth. Every colleague has the opportunity to make a meaningful contribution, whilst benefiting from genuine career development and progression opportunities. We provide competitive rewards, flexible benefits and a culture built on teamwork, accountability, adaptability and continuous improvement. If you're looking to develop your career within an IT team that's embracing innovation, we'd love to hear from you. The Senior IT Support Analyst Role We're investing heavily in modern workplace technologies and AI-powered service management, including Freshservice Freddy AI, Microsoft Copilot and Claude Enterprise, giving you the opportunity to help shape the future of IT support across the business. As our Senior IT Support Analyst , you'll take ownership of the day-to-day helpdesk operation, providing expert 2nd line support whilst acting as the technical lead for the service desk. Working closely with the IT Manager, you'll help improve user experience, introduce smarter ways of working and play a key role in developing a more efficient, AI-enabled support function. This is an ideal opportunity for someone who enjoys solving technical challenges whilst influencing how an IT support service continues to evolve. What you will be doing Taking ownership of the Freshservice helpdesk, ensuring tickets are prioritised and resolved within agreed service levels. Providing expert 2nd line support across Microsoft 365, Entra ID, Intune, Exchange Online, Teams, SharePoint and core business applications. Acting as the first technical escalation point, providing guidance and support to colleagues where required. Championing the use of Freshservice Freddy AI, Microsoft Copilot and automation tools to improve service delivery. Identifying opportunities to streamline support processes and reduce manual administration through automation. Developing and maintaining knowledge base articles, documentation and standard operating procedures. Supporting user onboarding, offboarding, device provisioning and licence management. Monitoring helpdesk performance, identifying trends and recommending continuous improvements. Contributing to infrastructure projects, technology rollouts and site integrations across the wider business. Delivering an outstanding support experience through excellent communication and customer service. Core working hours are Monday to Friday, 08:00-16:30. Whilst out-of-hours support is not a routine requirement, occasional assistance may be required during major service incidents or critical cybersecurity events. What you will bring We're looking for an experienced IT professional who combines strong technical expertise with a genuine passion for delivering exceptional customer support. Ideally, you'll be able to demonstrate many of the following: At least three years' experience within an IT support or service desk environment, including 2nd line technical support. Strong working knowledge of Microsoft 365, particularly Entra ID, Intune, Exchange Online and Microsoft Teams. Experience using an IT service management platform such as Freshservice, ServiceNow, Jira Service Management or Zendesk. Excellent troubleshooting and problem-solving skills with the ability to communicate technical concepts clearly to non-technical users. The confidence to manage a busy support queue independently whilst effectively prioritising competing demands. A genuine interest in AI technologies and how they can improve IT service delivery. Full UK driving licence is essential (with occasional travel required to other UK locations) Experience with Freshservice, Freddy AI, Microsoft Copilot, Claude Enterprise, NinjaOne, Microsoft certifications, ITIL and modern endpoint management technologies would all be advantageous, although not essential. What you will get We provide a competitive basic salary together with bonus opportunities and a flexible employee benefits package which can include: 25 days annual leave (rising to 27 days with service) plus all public/bank holidays Additional holiday purchasing scheme Hybrid working Contributory pension scheme Free parking at the majority of our locations Annual paid volunteering day Employee assistance programme Extensive training, development and progression opportunities Employee discount scheme Simply Health/Dental Cover option or BUPA cover for qualifying roles Enhanced family-friendly policies Long service awards Charitable giving initiatives Financial support with eye tests and DSE glasses EE mobile discount scheme Candidate referral scheme (£750 reward) Your future with us At Macfarlane Group, you'll have the opportunity to shape your own career within a large and growing business. Alongside exposure to a modern Microsoft 365 environment and significant investment in AI-powered technologies, you'll benefit from structured development plans, ongoing technical training and genuine opportunities to progress across our wider IT function and the Group as a whole. Apply Today We are working swiftly to find the best applicants and hope to hold local interviews ASAP. Please click 'apply' to submit your up-to-date CV. All applications will be acknowledged. If you haven't heard from us within 2-3 weeks, please assume your application was unsuccessful. We welcome and encourage applications from people of all backgrounds irrespective of age, gender, disability, race, nationality, ethnicity, gender expression, religion or sexual orientation. Should you require any specific support or adjustments during the recruitment process, please email our recruitment team directly. No recruitment agencies please
Jul 15, 2026
Full time
Senior IT Support Analyst Location: Coventry Head Office (Hybrid Working) Hours: Full time (37.5 hours) Monday to Friday (08:00-16:30) Package: Basic salary up to £37,000 (dependent on experience) plus bonus and flexible benefits package including hybrid working, up to 27 days holiday (plus additional annual leave purchasing scheme) Sector: Packaging Distribution Protecting what matters, together We're dedicated to protecting what matters most - our people, our customers, our communities and the environment. At Macfarlane Packaging, our commitment to customer satisfaction, sustainability and continual improvement creates a highly collaborative, supportive and friendly workplace where you can unpack a career that grows. With more than 75 years of heritage, we combine the stability of an established market leader with the ambition and pace of a business committed to continual growth. Every colleague has the opportunity to make a meaningful contribution, whilst benefiting from genuine career development and progression opportunities. We provide competitive rewards, flexible benefits and a culture built on teamwork, accountability, adaptability and continuous improvement. If you're looking to develop your career within an IT team that's embracing innovation, we'd love to hear from you. The Senior IT Support Analyst Role We're investing heavily in modern workplace technologies and AI-powered service management, including Freshservice Freddy AI, Microsoft Copilot and Claude Enterprise, giving you the opportunity to help shape the future of IT support across the business. As our Senior IT Support Analyst , you'll take ownership of the day-to-day helpdesk operation, providing expert 2nd line support whilst acting as the technical lead for the service desk. Working closely with the IT Manager, you'll help improve user experience, introduce smarter ways of working and play a key role in developing a more efficient, AI-enabled support function. This is an ideal opportunity for someone who enjoys solving technical challenges whilst influencing how an IT support service continues to evolve. What you will be doing Taking ownership of the Freshservice helpdesk, ensuring tickets are prioritised and resolved within agreed service levels. Providing expert 2nd line support across Microsoft 365, Entra ID, Intune, Exchange Online, Teams, SharePoint and core business applications. Acting as the first technical escalation point, providing guidance and support to colleagues where required. Championing the use of Freshservice Freddy AI, Microsoft Copilot and automation tools to improve service delivery. Identifying opportunities to streamline support processes and reduce manual administration through automation. Developing and maintaining knowledge base articles, documentation and standard operating procedures. Supporting user onboarding, offboarding, device provisioning and licence management. Monitoring helpdesk performance, identifying trends and recommending continuous improvements. Contributing to infrastructure projects, technology rollouts and site integrations across the wider business. Delivering an outstanding support experience through excellent communication and customer service. Core working hours are Monday to Friday, 08:00-16:30. Whilst out-of-hours support is not a routine requirement, occasional assistance may be required during major service incidents or critical cybersecurity events. What you will bring We're looking for an experienced IT professional who combines strong technical expertise with a genuine passion for delivering exceptional customer support. Ideally, you'll be able to demonstrate many of the following: At least three years' experience within an IT support or service desk environment, including 2nd line technical support. Strong working knowledge of Microsoft 365, particularly Entra ID, Intune, Exchange Online and Microsoft Teams. Experience using an IT service management platform such as Freshservice, ServiceNow, Jira Service Management or Zendesk. Excellent troubleshooting and problem-solving skills with the ability to communicate technical concepts clearly to non-technical users. The confidence to manage a busy support queue independently whilst effectively prioritising competing demands. A genuine interest in AI technologies and how they can improve IT service delivery. Full UK driving licence is essential (with occasional travel required to other UK locations) Experience with Freshservice, Freddy AI, Microsoft Copilot, Claude Enterprise, NinjaOne, Microsoft certifications, ITIL and modern endpoint management technologies would all be advantageous, although not essential. What you will get We provide a competitive basic salary together with bonus opportunities and a flexible employee benefits package which can include: 25 days annual leave (rising to 27 days with service) plus all public/bank holidays Additional holiday purchasing scheme Hybrid working Contributory pension scheme Free parking at the majority of our locations Annual paid volunteering day Employee assistance programme Extensive training, development and progression opportunities Employee discount scheme Simply Health/Dental Cover option or BUPA cover for qualifying roles Enhanced family-friendly policies Long service awards Charitable giving initiatives Financial support with eye tests and DSE glasses EE mobile discount scheme Candidate referral scheme (£750 reward) Your future with us At Macfarlane Group, you'll have the opportunity to shape your own career within a large and growing business. Alongside exposure to a modern Microsoft 365 environment and significant investment in AI-powered technologies, you'll benefit from structured development plans, ongoing technical training and genuine opportunities to progress across our wider IT function and the Group as a whole. Apply Today We are working swiftly to find the best applicants and hope to hold local interviews ASAP. Please click 'apply' to submit your up-to-date CV. All applications will be acknowledged. If you haven't heard from us within 2-3 weeks, please assume your application was unsuccessful. We welcome and encourage applications from people of all backgrounds irrespective of age, gender, disability, race, nationality, ethnicity, gender expression, religion or sexual orientation. Should you require any specific support or adjustments during the recruitment process, please email our recruitment team directly. No recruitment agencies please
We have a new opportunity to join The Compleat Food Group as a QA Manager, supporting the growth of our Palace Culture production! You'll be part of a small, close-knit team as key Technical lead for our vegan cheese manufacturing at Redhill. This is a 6 month fixed term contract. About The Compleat Food Group At The Compleat Food Group, we're proud to be a food business built on purpose and passion. Formed in 2021, we're on a mission to create Food to Feel Good - great quality, tasty and affordable food that people love to eat. We're home to some of the UK's most exciting and loved food brands, including Wall's Pastry, Pork Farms, Wrights, The Real Yorkshire Pudding Co., unearthed, Vadasz, Squeaky Bean, Palace Culture, and Harvey & Brockless. Alongside our branded portfolio, we're a leading supplier of delicious own-label pastry, sweet bakery, party food, olives and antipasti, added-value egg products, continental meats, dips and sauces and plant-based food to the UK's major retailers, as well as across foodservice.With over 6,000 talented colleagues across 17 sites, and an annual turnover of £1.3bn, we're united by a shared ambition to shape the future of food for the better. Location: Redhill, RH1 3AS Hours: Monday - Thursday, 8:30 - 17:00, Friday, 8:30 - 16:00 Contract: 6 Month Fixed-Term Contract Annual Salary: £45,000 - £50,000 Your Duties Will Include: Drive the Technical agenda at site and help overcome food safety challenges Organise and manage internal, external, 2nd and 3rd party audits or visits, including corrective or preventive action close-outs Stay up to date of current technical information in food manufacturing Monitor GMP, Glass & Plastic standards and complete inspections Drive factory hygiene and quality standards Maintain and review the HACCP, TACCP and VACCP plans Lead the Food Safety and Quality meetings Maintain Quality Management System Oversee the NPD process, ensuring Technical integrity is maintained, correct processes are followed and product information is safe, legal and correct Prepare, issue and maintain procedures, policies and working sheets for new and existing products Train and develop the production team on food safety and quality requirements; maintain the training matrix Control label changes/promotion/seasonal changes Raise and support complaint investigations or non-conformances Organise product samples for internal and external testing Complete micro analysis trending and performance. Knowledge, Experience and Skills: Technical experience working in the food manufacturing sector - fermentation or cheese experience desirable Level 3 HACCP and Level 2/3 Food Safety & Hygiene Strong attention to detail and accuracy Ability to work independently and push Technical boundaries for Food Safety challenges Must be able to communicate effectively and work well with others as part of a small team Good English (written, verbal) and good basic numeracy Ability to work in an organised, methodical manner. Ability to understand and apply the requirements of current applicable food legislation, BRC Global Standard, and customer codes of practice. Able to coach on procedures and process, when non-conformance is identified Why Join Us? At The Compleat Food Group , we believe our people are the heart of our success. That's why we offer a wide range of benefits designed to support your lifestyle, wellbeing, and career growth: Salary Sacrifice Schemes - including Electric Vehicles, Home & Tech, Cycle to Work, and SMART Pension 33 days' annual leave (including bank holidays) with the option to purchase extra at certain times of the year Access to enhanced retail discounts online and in-store 24/7 access to GroceryAid for free financial, emotional, and practical support Physical Wellbeing Hub - free on-demand exercise programmes, online classes and multiple gym discounts Free diet & nutrition advice with access to thousands of meal plans and healthy recipes Financial wellbeing tools - including mortgage calculators, budgeting tools, and financial aid Access to a personalised online learning platform (LMS) Formal and informal training opportunities tailored to your role Performance Development Plans and regular Career Conversations Industry leading company Mentoring Scheme to add depth and really support your career journey Recognition through Club Compleat rewards portal 2 paid volunteering days per year to give back to causes that matter to you Employee networks & support groups - including LGBTQIA+, Health and Wellbeing, Neuro Diversity and many more New baby gift for new parents The Compleat Food Group fosters an inclusive, respectful culture where everyone feels safe, supported, and valued. We welcome diverse talent, knowing it drives exceptional results and a better workplace.We are committed to Fairness, Equity, Inclusivity, and Respect, we ensure all colleagues can thrive by bringing their whole selves to work. As an equal opportunity's employer, we provide all the support you need to succeed.Contact us with any questions about Diversity & Inclusion or accessibility during the application process. Recruitment Agencies: We have a small, active and trusted Preferred Supplier List to assist us if required. We do not acknowledge any speculative CVs or unsolicited candidate introductions. We only accept CV submissions for roles released to you directly by our Talent Acquisition team. REF-
Jul 15, 2026
Contractor
We have a new opportunity to join The Compleat Food Group as a QA Manager, supporting the growth of our Palace Culture production! You'll be part of a small, close-knit team as key Technical lead for our vegan cheese manufacturing at Redhill. This is a 6 month fixed term contract. About The Compleat Food Group At The Compleat Food Group, we're proud to be a food business built on purpose and passion. Formed in 2021, we're on a mission to create Food to Feel Good - great quality, tasty and affordable food that people love to eat. We're home to some of the UK's most exciting and loved food brands, including Wall's Pastry, Pork Farms, Wrights, The Real Yorkshire Pudding Co., unearthed, Vadasz, Squeaky Bean, Palace Culture, and Harvey & Brockless. Alongside our branded portfolio, we're a leading supplier of delicious own-label pastry, sweet bakery, party food, olives and antipasti, added-value egg products, continental meats, dips and sauces and plant-based food to the UK's major retailers, as well as across foodservice.With over 6,000 talented colleagues across 17 sites, and an annual turnover of £1.3bn, we're united by a shared ambition to shape the future of food for the better. Location: Redhill, RH1 3AS Hours: Monday - Thursday, 8:30 - 17:00, Friday, 8:30 - 16:00 Contract: 6 Month Fixed-Term Contract Annual Salary: £45,000 - £50,000 Your Duties Will Include: Drive the Technical agenda at site and help overcome food safety challenges Organise and manage internal, external, 2nd and 3rd party audits or visits, including corrective or preventive action close-outs Stay up to date of current technical information in food manufacturing Monitor GMP, Glass & Plastic standards and complete inspections Drive factory hygiene and quality standards Maintain and review the HACCP, TACCP and VACCP plans Lead the Food Safety and Quality meetings Maintain Quality Management System Oversee the NPD process, ensuring Technical integrity is maintained, correct processes are followed and product information is safe, legal and correct Prepare, issue and maintain procedures, policies and working sheets for new and existing products Train and develop the production team on food safety and quality requirements; maintain the training matrix Control label changes/promotion/seasonal changes Raise and support complaint investigations or non-conformances Organise product samples for internal and external testing Complete micro analysis trending and performance. Knowledge, Experience and Skills: Technical experience working in the food manufacturing sector - fermentation or cheese experience desirable Level 3 HACCP and Level 2/3 Food Safety & Hygiene Strong attention to detail and accuracy Ability to work independently and push Technical boundaries for Food Safety challenges Must be able to communicate effectively and work well with others as part of a small team Good English (written, verbal) and good basic numeracy Ability to work in an organised, methodical manner. Ability to understand and apply the requirements of current applicable food legislation, BRC Global Standard, and customer codes of practice. Able to coach on procedures and process, when non-conformance is identified Why Join Us? At The Compleat Food Group , we believe our people are the heart of our success. That's why we offer a wide range of benefits designed to support your lifestyle, wellbeing, and career growth: Salary Sacrifice Schemes - including Electric Vehicles, Home & Tech, Cycle to Work, and SMART Pension 33 days' annual leave (including bank holidays) with the option to purchase extra at certain times of the year Access to enhanced retail discounts online and in-store 24/7 access to GroceryAid for free financial, emotional, and practical support Physical Wellbeing Hub - free on-demand exercise programmes, online classes and multiple gym discounts Free diet & nutrition advice with access to thousands of meal plans and healthy recipes Financial wellbeing tools - including mortgage calculators, budgeting tools, and financial aid Access to a personalised online learning platform (LMS) Formal and informal training opportunities tailored to your role Performance Development Plans and regular Career Conversations Industry leading company Mentoring Scheme to add depth and really support your career journey Recognition through Club Compleat rewards portal 2 paid volunteering days per year to give back to causes that matter to you Employee networks & support groups - including LGBTQIA+, Health and Wellbeing, Neuro Diversity and many more New baby gift for new parents The Compleat Food Group fosters an inclusive, respectful culture where everyone feels safe, supported, and valued. We welcome diverse talent, knowing it drives exceptional results and a better workplace.We are committed to Fairness, Equity, Inclusivity, and Respect, we ensure all colleagues can thrive by bringing their whole selves to work. As an equal opportunity's employer, we provide all the support you need to succeed.Contact us with any questions about Diversity & Inclusion or accessibility during the application process. Recruitment Agencies: We have a small, active and trusted Preferred Supplier List to assist us if required. We do not acknowledge any speculative CVs or unsolicited candidate introductions. We only accept CV submissions for roles released to you directly by our Talent Acquisition team. REF-
Technical Support Manager - 2nd Line 40 - 45k 3 days in the office Due to growth, a Technical Support Manager is needed to own the 2nd line service desk function, from higher level technical input to managing a team of 5 Team Leaders responsible for 40 engineers. Working along side the 1st and 3rd line Support Managers and their teams, you will lead and develop the 2nd line Teams, driving accountability, consistency, and performance, while maintaining clear ownership and control of escalated support and service delivery Coming from a technical background yourself, you will be responsible for: Manage the 2nd line support function and teams Customer experience for 2nd line tickets Coach and support Team Leaders, ensuring they are effective and well-supported Performance, KPIs, and output of the 2nd Line function, ensuring consistent SLA delivery Identify and drive practical improvements to processes, ways of working, and service flow across 1st, 2nd, and 3rd Line Your background: We need a mix of technical skills and management skills including Proven experience in a Service Desk Manager or Senior Team Leader role within an MSP environment Strong background in 2nd Line support and escalation management Experience managing Team Leaders or senior technical staff Demonstrable experience of KPI-driven performance management and service improvement Strong technical understanding of 2nd Line support environments (Microsoft 365, Windows Server, Networking fundamentals, Endpoint management, UC, Connectivity) Confident in working with technical teams (2nd / 3rd Line, NOC, Infrastructure) to resolve complex issues Understanding of service desk tooling, reporting, and ticketing systems Awareness of problem management, root cause analysis, and best practice service frameworks (e.g. ITIL) This role required 3 days a week in the office
Jul 15, 2026
Full time
Technical Support Manager - 2nd Line 40 - 45k 3 days in the office Due to growth, a Technical Support Manager is needed to own the 2nd line service desk function, from higher level technical input to managing a team of 5 Team Leaders responsible for 40 engineers. Working along side the 1st and 3rd line Support Managers and their teams, you will lead and develop the 2nd line Teams, driving accountability, consistency, and performance, while maintaining clear ownership and control of escalated support and service delivery Coming from a technical background yourself, you will be responsible for: Manage the 2nd line support function and teams Customer experience for 2nd line tickets Coach and support Team Leaders, ensuring they are effective and well-supported Performance, KPIs, and output of the 2nd Line function, ensuring consistent SLA delivery Identify and drive practical improvements to processes, ways of working, and service flow across 1st, 2nd, and 3rd Line Your background: We need a mix of technical skills and management skills including Proven experience in a Service Desk Manager or Senior Team Leader role within an MSP environment Strong background in 2nd Line support and escalation management Experience managing Team Leaders or senior technical staff Demonstrable experience of KPI-driven performance management and service improvement Strong technical understanding of 2nd Line support environments (Microsoft 365, Windows Server, Networking fundamentals, Endpoint management, UC, Connectivity) Confident in working with technical teams (2nd / 3rd Line, NOC, Infrastructure) to resolve complex issues Understanding of service desk tooling, reporting, and ticketing systems Awareness of problem management, root cause analysis, and best practice service frameworks (e.g. ITIL) This role required 3 days a week in the office
Are you a Network Manager, Senior IT Technician or Senior ICT Technician individual working within schools? Are you looking to take the next step in your career into an IT Manager position? Here you ll be joining a fast-growing organisation who supply outsourced IT services to the education sector. You will be working within a school and will be responsible for overseeing the management, installation, maintenance, availability and security of the curriculum and administrative ICT network, including the hardware and software infrastructure of the school s ICT network. Role: IT Manager aka IT Network Manager, Senior ICT Technician, School IT Support, Network ICT Manager, ICT Manager Salary: £35k - £41k base salary DOE plus great benefits Location: Reading - commutable from Slough, Wokingham, Bracknell, Basingstoke, Maidenhead and wider Berkshire. You will be responsible for managing school ICT support contracts, technical support, emergency cover etc. You will be able to demonstrate your background as a Senior ICT Technician within schools and will need a good working knowledge of maintaining ICT hardware and software as well as working knowledge of maintaining networks. If you thrive delivering consultative support at 2nd/3rd line level, then this is the perfect role for you. In return, you will enjoy career growth within a close-knit, friendly company who will invest in your personal development and training. What will you bring to the table? Ideally you will have experience working in a school/education environment . You ll have knowledge of switches, virtual and physical server environments and backups. Above all, you ll be friendly and versatile with the ability to communicate on all levels. We re looking for specific technical experience with the likes of Windows Server, AD, Hyper-V and cloud technologies such as Office 365/Azure. Ideally experience of upgrading a school IT System Like the sound of this? Apply now to find out more!
Jul 15, 2026
Full time
Are you a Network Manager, Senior IT Technician or Senior ICT Technician individual working within schools? Are you looking to take the next step in your career into an IT Manager position? Here you ll be joining a fast-growing organisation who supply outsourced IT services to the education sector. You will be working within a school and will be responsible for overseeing the management, installation, maintenance, availability and security of the curriculum and administrative ICT network, including the hardware and software infrastructure of the school s ICT network. Role: IT Manager aka IT Network Manager, Senior ICT Technician, School IT Support, Network ICT Manager, ICT Manager Salary: £35k - £41k base salary DOE plus great benefits Location: Reading - commutable from Slough, Wokingham, Bracknell, Basingstoke, Maidenhead and wider Berkshire. You will be responsible for managing school ICT support contracts, technical support, emergency cover etc. You will be able to demonstrate your background as a Senior ICT Technician within schools and will need a good working knowledge of maintaining ICT hardware and software as well as working knowledge of maintaining networks. If you thrive delivering consultative support at 2nd/3rd line level, then this is the perfect role for you. In return, you will enjoy career growth within a close-knit, friendly company who will invest in your personal development and training. What will you bring to the table? Ideally you will have experience working in a school/education environment . You ll have knowledge of switches, virtual and physical server environments and backups. Above all, you ll be friendly and versatile with the ability to communicate on all levels. We re looking for specific technical experience with the likes of Windows Server, AD, Hyper-V and cloud technologies such as Office 365/Azure. Ideally experience of upgrading a school IT System Like the sound of this? Apply now to find out more!
Compassion in World Farming International (CIWF)
Godalming, Surrey
Global Senior Mid-Level Giving Manager Role type: Full time; Permanent Location: Godalming, Surrey, UK (hybrid working pattern 2x days per week in the office). The office is located close to Godalming station, with direct trains from/to London Waterloo in approximately 45 minutes. Salary: £47,000 - £50,000 per annum (depending upon skills and experience) About the role As our Global Senior Mid-Level Giving Manager , you'll lead the growth and development of Compassion's global mid-level giving programme, the Circle of Compassion (annual donations over £/$/€1,000). This is a vital role, responsible for driving the strategic direction of the programme, growing income, and strengthening donor engagement and retention. As our Global Senior Mid-Level Giving Manager, you'll be responsible for (but not limited to): Leading the Circle of Compassion programme globally - Driving strategic development, ambitious incomegrowthand expansion into priority markets. Delivering exceptional donor stewardship - Building strong, meaningful relationships with Circle members and supporting long-term engagement and increased giving. Developing donor acquisition and pipeline growth -Identifyingnew prospects, growing the donorpipelineand working closely with colleagues across Global Philanthropy, Individual Giving,Digitaland CRM. Using insight to inform decisions - Monitoring performance, reporting accurately through Salesforce and optimising donor journeys to support income growth. About you To succeed in this role, you'll need to bring proven experience in mid-level, major donor or high-value fundraising, with the ability to lead or scale a fundraising programme and deliver clear income growth. You'll be a confident relationship-builder, who is able to create compelling donor communications, develop strong stewardship plans, and work collaboratively across an international fundraising team. Skills and experience you'll need to bring as our Global Senior Mid-Level Giving Manager: Proven experience in mid-level, majordonoror high-value fundraising. Experience leading or scaling a fundraising programme, with clear income growth. Strong written and oral communication skills, with the ability to create compelling narratives for diverse donor groups. Confidence using CRM systems, ideally Salesforce or equivalent, alongside data and insight to inform decisions and drive income growth. Exceptional interpersonal skills, with the ability to build strong relationships with donors,colleaguesand external stakeholders. A proactive,positiveand adaptable approach, with excellent organisation and prioritisation skills. A deep passion for Compassion in World Farming's mission and the ability to communicate this enthusiasm to inspire others. If you don't meet every requirement but believe you could thrive in this role, we encourage you to apply. Why join us This is an exciting opportunity to help shape and grow a global giving programme, that connects passionate supporters with Compassion's mission, helping to create lasting change, We offer a supportive, flexible workplace with a strong focus on wellbeing and development, including: 25 days annual leave + bank holidays Health Cash Back Plan and 24/7 GP access Employee Assistance Programme and MHFA support Premium Calm App subscription Electric car schemeavailable Defined contribution pension scheme Enhanced discretionary sick pay Hybrid working model (role and location dependent) Free onsite parking and office next to mainline station Cycle Benefit scheme and other savings options Ongoing learning and development opportunities How to apply and key dates If you're ready to make a global impact, we'd love to hear from you. Please submit your CV and a cover letter outlining how you meet the Person Specification. To support a fair and unbiased recruitment process, we kindly ask that you do not include a photo in your CV. Please note that we may begin interviews on a rolling basis, so early applications are encouraged. Closing date: Friday 14 August 2026 1st Stage (Teams) Interview: Friday 21 August 2026 2nd Stage (Face to Face at HQ) Interview, with task: PM Thursday 27 August 2026 "Join us in building a more compassionate future for animals, people, and the planet." As part of Stage 1 interviews, shortlisted candidates may, for some roles, receive pre shared, values based interview questions to support a positive candidate experience. If you require any adjustments during the recruitment process, please let us know, we're always happy to support candidates. About Compassion Compassion in World Farming International is a leading global organisation working to end factory farming. Founded in 1967 by British farmer Peter Roberts, we've spent over 50 years driving change, successfully campaigning to ban cruel practices such as barren battery cages, veal crates, and sow stalls across the UK and Europe. Our work combines advocacy, campaigning, and collaboration with policymakers and businesses to promote animal welfare and sustainable food systems. We envision a future where animals are treated with compassion, and farming supports both people and the planet. To learn more about our mission, culture, and opportunities, please explore our Candidate Pack, and Careers Page. To comply with legal requirements in the UK and internationally, all applicants must be able to demonstrate their right to work in the country where the role is based. Compassion in World Farming is absolutely committed to providing equal opportunities for everyone regardless of their background. We value diversity and live experience and acknowledge the underrepresentation of people from certain backgrounds, both within our organisation and across the sector. We welcome applications from underrepresented groups, whether these be of ethnicity, gender, identity, religion, physical ability, sexual orientation or other.
Jul 14, 2026
Full time
Global Senior Mid-Level Giving Manager Role type: Full time; Permanent Location: Godalming, Surrey, UK (hybrid working pattern 2x days per week in the office). The office is located close to Godalming station, with direct trains from/to London Waterloo in approximately 45 minutes. Salary: £47,000 - £50,000 per annum (depending upon skills and experience) About the role As our Global Senior Mid-Level Giving Manager , you'll lead the growth and development of Compassion's global mid-level giving programme, the Circle of Compassion (annual donations over £/$/€1,000). This is a vital role, responsible for driving the strategic direction of the programme, growing income, and strengthening donor engagement and retention. As our Global Senior Mid-Level Giving Manager, you'll be responsible for (but not limited to): Leading the Circle of Compassion programme globally - Driving strategic development, ambitious incomegrowthand expansion into priority markets. Delivering exceptional donor stewardship - Building strong, meaningful relationships with Circle members and supporting long-term engagement and increased giving. Developing donor acquisition and pipeline growth -Identifyingnew prospects, growing the donorpipelineand working closely with colleagues across Global Philanthropy, Individual Giving,Digitaland CRM. Using insight to inform decisions - Monitoring performance, reporting accurately through Salesforce and optimising donor journeys to support income growth. About you To succeed in this role, you'll need to bring proven experience in mid-level, major donor or high-value fundraising, with the ability to lead or scale a fundraising programme and deliver clear income growth. You'll be a confident relationship-builder, who is able to create compelling donor communications, develop strong stewardship plans, and work collaboratively across an international fundraising team. Skills and experience you'll need to bring as our Global Senior Mid-Level Giving Manager: Proven experience in mid-level, majordonoror high-value fundraising. Experience leading or scaling a fundraising programme, with clear income growth. Strong written and oral communication skills, with the ability to create compelling narratives for diverse donor groups. Confidence using CRM systems, ideally Salesforce or equivalent, alongside data and insight to inform decisions and drive income growth. Exceptional interpersonal skills, with the ability to build strong relationships with donors,colleaguesand external stakeholders. A proactive,positiveand adaptable approach, with excellent organisation and prioritisation skills. A deep passion for Compassion in World Farming's mission and the ability to communicate this enthusiasm to inspire others. If you don't meet every requirement but believe you could thrive in this role, we encourage you to apply. Why join us This is an exciting opportunity to help shape and grow a global giving programme, that connects passionate supporters with Compassion's mission, helping to create lasting change, We offer a supportive, flexible workplace with a strong focus on wellbeing and development, including: 25 days annual leave + bank holidays Health Cash Back Plan and 24/7 GP access Employee Assistance Programme and MHFA support Premium Calm App subscription Electric car schemeavailable Defined contribution pension scheme Enhanced discretionary sick pay Hybrid working model (role and location dependent) Free onsite parking and office next to mainline station Cycle Benefit scheme and other savings options Ongoing learning and development opportunities How to apply and key dates If you're ready to make a global impact, we'd love to hear from you. Please submit your CV and a cover letter outlining how you meet the Person Specification. To support a fair and unbiased recruitment process, we kindly ask that you do not include a photo in your CV. Please note that we may begin interviews on a rolling basis, so early applications are encouraged. Closing date: Friday 14 August 2026 1st Stage (Teams) Interview: Friday 21 August 2026 2nd Stage (Face to Face at HQ) Interview, with task: PM Thursday 27 August 2026 "Join us in building a more compassionate future for animals, people, and the planet." As part of Stage 1 interviews, shortlisted candidates may, for some roles, receive pre shared, values based interview questions to support a positive candidate experience. If you require any adjustments during the recruitment process, please let us know, we're always happy to support candidates. About Compassion Compassion in World Farming International is a leading global organisation working to end factory farming. Founded in 1967 by British farmer Peter Roberts, we've spent over 50 years driving change, successfully campaigning to ban cruel practices such as barren battery cages, veal crates, and sow stalls across the UK and Europe. Our work combines advocacy, campaigning, and collaboration with policymakers and businesses to promote animal welfare and sustainable food systems. We envision a future where animals are treated with compassion, and farming supports both people and the planet. To learn more about our mission, culture, and opportunities, please explore our Candidate Pack, and Careers Page. To comply with legal requirements in the UK and internationally, all applicants must be able to demonstrate their right to work in the country where the role is based. Compassion in World Farming is absolutely committed to providing equal opportunities for everyone regardless of their background. We value diversity and live experience and acknowledge the underrepresentation of people from certain backgrounds, both within our organisation and across the sector. We welcome applications from underrepresented groups, whether these be of ethnicity, gender, identity, religion, physical ability, sexual orientation or other.
Compassion in World Farming International (CIWF)
Godalming, Surrey
Global Senior Prospect Research Manager Role type: Full time; Permanent Location: Godalming, UK (hybrid working pattern 2x days per week in the office). The office is located close to Godalming station, with direct trains from/to London Waterloo in approximately 45 minutes. Salary: £47,000 - £50,000 per annum (depending upon skills and experience) About the role As our Global Senior Prospect Research Manager , you'll play a key role in helping Compassion in World Farming to end factory farming by strengthening our global prospect research function. This is an established and important role within our Global Philanthropy Team, central to building and sustaining a strong, high-quality prospect pipeline to support our fundraising growth ambitions. As part of this role, you'll help shape and deliver prospect strategy, insight and KPIs aligned to our fundraising priorities and long-term organisational growth plans. As our Global Senior Prospect Research Manager, you'll be responsible for (but not limited to): Prospect Research - Leading and strengthening the global prospect research function,ensuring it effectively supports ethical fundraising growth across key markets. High Potential Prospects -Identifying,researchingand prioritising high-potential prospects from Salesforce and other sources, working closely with colleagues in CRM & Insights. Profile Creation- Producing clear, high-quality prospect research profiles to support donor cultivation, relationshipdevelopmentand strategic decision-making. Ethical Screening - Leading on due diligence and ethical screening, ensuringa consistent and rigorous approach across donors and markets. Data and Reporting -Using data, insight and reportingto analyse our prospect pool,identifynew donor opportunities and supportaccurate, compliant donor records. About you To succeed in this role, you'll need to bring strong prospect research experience, from an international fundraising team or comparable environment, alongside a good understanding of global philanthropy trends, donor behaviour and ethical fundraising practice. You'll have to be confident in turning research into clear, useful insight for fundraisers, with the ability to build strong working relationships across teams and communicate findings in a way that supports action. You'll also have excellent attention to detail and the ability to self-manage a varied workload in a busy, values-led environment. Skills and experience you'll need to bring as our Global Senior Prospect Research Manager: Prospect research experience within an international fundraising team or comparable environment. Experience building and managing a prospect pipeline that supports income growth. Experience using a wide variety of resources to produce high-quality intelligence for fundraisers. Experience of due diligence and applying ethical fundraising policies. Strong understanding of prospect research systems and processes, with experience using CRM systems, ideally Salesforce. If you don't meet every requirement but believe you could thrive in this role, we encourage you to apply. Why join us This is a brilliant opportunity to shape a vital global research function and help drive the fundraising growth needed to create lasting change for farmed animals. We offer a supportive, flexible workplace with a strong focus on wellbeing and development, including: 25 days annual leave + bank holidays Health Cash Back Plan and 24/7 GP access Employee Assistance Programme and MHFA support Premium Calm App subscription Electric car schemeavailable Defined contribution pension scheme Enhanced discretionary sick pay Hybrid working model (role and location dependent) Free onsite parking and office next to mainline station Cycle Benefit scheme and other savings options Ongoing learning and development opportunities How to apply and key dates If you're ready to make a global impact, we'd love to hear from you. Please submit your CV and a cover letter outlining how you meet the Person Specification. To support a fair and unbiased recruitment process, we kindly ask that you do not include a photo in your CV. Please note that we may begin interviews on a rolling basis, so early applications are encouraged. Closing date: Friday 14 August 2026 1st Stage (Teams) Interview: Thursday 20 August 2026 2nd Stage (Face to Face at HQ) Interview, with task: PM Thursday 27 August 2026 "Join us in building a more compassionate future for animals, people, and the planet." As part of Stage 1 interviews, shortlisted candidates may, for some roles, receive pre shared, values based interview questions to support a positive candidate experience. If you require any adjustments during the recruitment process, please let us know, we're always happy to support candidates. About Compassion Compassion in World Farming International is a leading global organisation working to end factory farming. Founded in 1967 by British farmer Peter Roberts, we've spent over 50 years driving change, successfully campaigning to ban cruel practices such as barren battery cages, veal crates, and sow stalls across the UK and Europe. Our work combines advocacy, campaigning, and collaboration with policymakers and businesses to promote animal welfare and sustainable food systems. We envision a future where animals are treated with compassion, and farming supports both people and the planet. To learn more about our mission, culture, and opportunities, please explore our Candidate Pack, and Careers Page. To comply with legal requirements in the UK and internationally, all applicants must be able to demonstrate their right to work in the country where the role is based. Compassion in World Farming is absolutely committed to providing equal opportunities for everyone regardless of their background. We value diversity and live experience and acknowledge the underrepresentation of people from certain backgrounds, both within our organisation and across the sector. We welcome applications from underrepresented groups, whether these be of ethnicity, gender, identity, religion, physical ability, sexual orientation or other.
Jul 14, 2026
Full time
Global Senior Prospect Research Manager Role type: Full time; Permanent Location: Godalming, UK (hybrid working pattern 2x days per week in the office). The office is located close to Godalming station, with direct trains from/to London Waterloo in approximately 45 minutes. Salary: £47,000 - £50,000 per annum (depending upon skills and experience) About the role As our Global Senior Prospect Research Manager , you'll play a key role in helping Compassion in World Farming to end factory farming by strengthening our global prospect research function. This is an established and important role within our Global Philanthropy Team, central to building and sustaining a strong, high-quality prospect pipeline to support our fundraising growth ambitions. As part of this role, you'll help shape and deliver prospect strategy, insight and KPIs aligned to our fundraising priorities and long-term organisational growth plans. As our Global Senior Prospect Research Manager, you'll be responsible for (but not limited to): Prospect Research - Leading and strengthening the global prospect research function,ensuring it effectively supports ethical fundraising growth across key markets. High Potential Prospects -Identifying,researchingand prioritising high-potential prospects from Salesforce and other sources, working closely with colleagues in CRM & Insights. Profile Creation- Producing clear, high-quality prospect research profiles to support donor cultivation, relationshipdevelopmentand strategic decision-making. Ethical Screening - Leading on due diligence and ethical screening, ensuringa consistent and rigorous approach across donors and markets. Data and Reporting -Using data, insight and reportingto analyse our prospect pool,identifynew donor opportunities and supportaccurate, compliant donor records. About you To succeed in this role, you'll need to bring strong prospect research experience, from an international fundraising team or comparable environment, alongside a good understanding of global philanthropy trends, donor behaviour and ethical fundraising practice. You'll have to be confident in turning research into clear, useful insight for fundraisers, with the ability to build strong working relationships across teams and communicate findings in a way that supports action. You'll also have excellent attention to detail and the ability to self-manage a varied workload in a busy, values-led environment. Skills and experience you'll need to bring as our Global Senior Prospect Research Manager: Prospect research experience within an international fundraising team or comparable environment. Experience building and managing a prospect pipeline that supports income growth. Experience using a wide variety of resources to produce high-quality intelligence for fundraisers. Experience of due diligence and applying ethical fundraising policies. Strong understanding of prospect research systems and processes, with experience using CRM systems, ideally Salesforce. If you don't meet every requirement but believe you could thrive in this role, we encourage you to apply. Why join us This is a brilliant opportunity to shape a vital global research function and help drive the fundraising growth needed to create lasting change for farmed animals. We offer a supportive, flexible workplace with a strong focus on wellbeing and development, including: 25 days annual leave + bank holidays Health Cash Back Plan and 24/7 GP access Employee Assistance Programme and MHFA support Premium Calm App subscription Electric car schemeavailable Defined contribution pension scheme Enhanced discretionary sick pay Hybrid working model (role and location dependent) Free onsite parking and office next to mainline station Cycle Benefit scheme and other savings options Ongoing learning and development opportunities How to apply and key dates If you're ready to make a global impact, we'd love to hear from you. Please submit your CV and a cover letter outlining how you meet the Person Specification. To support a fair and unbiased recruitment process, we kindly ask that you do not include a photo in your CV. Please note that we may begin interviews on a rolling basis, so early applications are encouraged. Closing date: Friday 14 August 2026 1st Stage (Teams) Interview: Thursday 20 August 2026 2nd Stage (Face to Face at HQ) Interview, with task: PM Thursday 27 August 2026 "Join us in building a more compassionate future for animals, people, and the planet." As part of Stage 1 interviews, shortlisted candidates may, for some roles, receive pre shared, values based interview questions to support a positive candidate experience. If you require any adjustments during the recruitment process, please let us know, we're always happy to support candidates. About Compassion Compassion in World Farming International is a leading global organisation working to end factory farming. Founded in 1967 by British farmer Peter Roberts, we've spent over 50 years driving change, successfully campaigning to ban cruel practices such as barren battery cages, veal crates, and sow stalls across the UK and Europe. Our work combines advocacy, campaigning, and collaboration with policymakers and businesses to promote animal welfare and sustainable food systems. We envision a future where animals are treated with compassion, and farming supports both people and the planet. To learn more about our mission, culture, and opportunities, please explore our Candidate Pack, and Careers Page. To comply with legal requirements in the UK and internationally, all applicants must be able to demonstrate their right to work in the country where the role is based. Compassion in World Farming is absolutely committed to providing equal opportunities for everyone regardless of their background. We value diversity and live experience and acknowledge the underrepresentation of people from certain backgrounds, both within our organisation and across the sector. We welcome applications from underrepresented groups, whether these be of ethnicity, gender, identity, religion, physical ability, sexual orientation or other.
Service Desk Engineer (2nd Line) London (North London) Hybrid (3 days onsite, 2 days remote) Occasional client travel Are you an experienced IT support professional ready to take the next step in your career? Do you enjoy solving complex technical issues while delivering outstanding customer service, both remotely and face-to-face? We're looking for a skilled Service Desk Engineer (2nd Line) to join our dynamic Service Delivery Team. About the Role As a 2nd Line Service Desk Engineer, you will be at the forefront of delivering high-quality technical support to our clients. You'll handle escalated incidents, proactive monitoring alerts, and on-site visits, while helping to mentor and develop the 1st Line team. Key Responsibilities Respond promptly to technical support requests via phone, email, and ticketing system Diagnose and resolve 2nd line and escalated tickets, as well as NOC monitoring alerts, within agreed resolution times Provide face-to-face technical support through pre-scheduled client site visits Accurately classify, prioritise, and document tickets with detailed notes throughout their lifecycle Keep clients and their IT teams regularly updated on ticket progress Identify recurring issues and contribute to permanent solutions Create and maintain technical documentation and knowledge base articles Deliver excellent customer service and a positive support experience at all times Manage your own ticket queue, triage effectively, and escalate where necessary Liaise with third-party vendors and partners to resolve complex issues Support, mentor, train, and develop the 1st Line Service Desk Analysts Stay up to date with the latest technologies and cyber security developments, and share knowledge with the team Achieve relevant Microsoft and technical certifications What We're Looking For Excellent customer service, telephone, and client-facing skills Minimum 2 years' experience providing IT support across multiple technologies (MSP experience is highly desirable) Proven experience attending client sites and delivering face-to-face support Strong troubleshooting and support experience in the following technologies: Windows Server (on-premise and Azure) Active Directory (on-premise and Azure), Group Policy, Office 365, and SharePoint Microsoft Exchange Virtualisation technologies (Windows Virtual Desktop, Hyper-V, Virtual Machine Manager, vSphere) Backup and Disaster Recovery solutions Cyber-security tools and concepts (EDR, MFA, AV, incident response) Networking (TCP/IP, DNS, DHCP, LAN, WAN, Wireless, Switches, Routers) Windows OS, macOS, and Microsoft Office Mobile device configuration and support Ability to configure, administer, and support both Windows and macOS devices Solid understanding of the cyber threat landscape and security best practices Proactive mindset with the ability to anticipate and prevent issues Excellent verbal and written communication skills - able to explain complex technical matters clearly to users of all levels A genuine passion for learning new technologies, demonstrated through certifications or personal projects Strong team player who is also highly self-motivated Calm and professional approach when dealing with difficult or demanding situations Full UK driving licence What We Offer Hybrid working (3 days onsite, 2 days remote) Varied and interesting workload across multiple client environments Opportunities to develop your technical skills and gain certifications A supportive, collaborative team that values excellence in service delivery If you're a confident, customer-focused 2nd Line Engineer who enjoys both technical challenges and mentoring others, we'd love to hear from you.
Jul 14, 2026
Full time
Service Desk Engineer (2nd Line) London (North London) Hybrid (3 days onsite, 2 days remote) Occasional client travel Are you an experienced IT support professional ready to take the next step in your career? Do you enjoy solving complex technical issues while delivering outstanding customer service, both remotely and face-to-face? We're looking for a skilled Service Desk Engineer (2nd Line) to join our dynamic Service Delivery Team. About the Role As a 2nd Line Service Desk Engineer, you will be at the forefront of delivering high-quality technical support to our clients. You'll handle escalated incidents, proactive monitoring alerts, and on-site visits, while helping to mentor and develop the 1st Line team. Key Responsibilities Respond promptly to technical support requests via phone, email, and ticketing system Diagnose and resolve 2nd line and escalated tickets, as well as NOC monitoring alerts, within agreed resolution times Provide face-to-face technical support through pre-scheduled client site visits Accurately classify, prioritise, and document tickets with detailed notes throughout their lifecycle Keep clients and their IT teams regularly updated on ticket progress Identify recurring issues and contribute to permanent solutions Create and maintain technical documentation and knowledge base articles Deliver excellent customer service and a positive support experience at all times Manage your own ticket queue, triage effectively, and escalate where necessary Liaise with third-party vendors and partners to resolve complex issues Support, mentor, train, and develop the 1st Line Service Desk Analysts Stay up to date with the latest technologies and cyber security developments, and share knowledge with the team Achieve relevant Microsoft and technical certifications What We're Looking For Excellent customer service, telephone, and client-facing skills Minimum 2 years' experience providing IT support across multiple technologies (MSP experience is highly desirable) Proven experience attending client sites and delivering face-to-face support Strong troubleshooting and support experience in the following technologies: Windows Server (on-premise and Azure) Active Directory (on-premise and Azure), Group Policy, Office 365, and SharePoint Microsoft Exchange Virtualisation technologies (Windows Virtual Desktop, Hyper-V, Virtual Machine Manager, vSphere) Backup and Disaster Recovery solutions Cyber-security tools and concepts (EDR, MFA, AV, incident response) Networking (TCP/IP, DNS, DHCP, LAN, WAN, Wireless, Switches, Routers) Windows OS, macOS, and Microsoft Office Mobile device configuration and support Ability to configure, administer, and support both Windows and macOS devices Solid understanding of the cyber threat landscape and security best practices Proactive mindset with the ability to anticipate and prevent issues Excellent verbal and written communication skills - able to explain complex technical matters clearly to users of all levels A genuine passion for learning new technologies, demonstrated through certifications or personal projects Strong team player who is also highly self-motivated Calm and professional approach when dealing with difficult or demanding situations Full UK driving licence What We Offer Hybrid working (3 days onsite, 2 days remote) Varied and interesting workload across multiple client environments Opportunities to develop your technical skills and gain certifications A supportive, collaborative team that values excellence in service delivery If you're a confident, customer-focused 2nd Line Engineer who enjoys both technical challenges and mentoring others, we'd love to hear from you.
Job Title: IT Specialist Team Leader Location: Pencoed, South Wales (in office) Salary: 32,000 - 37,000 per annum Job Type: Full-time, Permanent Working Hours: Monday to Friday, 08:00 to 18:00, with On Call weekend support on rotation. 5 days per week, 8 hours per day during these times with a 30-minute lunch break) About Flotek: Flotek Group are a fast-growing Tech Company based throughout the UK providing IT and Comms technology to small & medium businesses. We have regional sales and support locations across the UK. Our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the role: We are looking for a highly motivated and technically capable Team Leader to lead Flotek's IT Specialist function. You will be responsible for the day-to-day leadership, development and performance of our 2nd Line Engineers, 3rd Line Engineers and Maintenance Engineers, ensuring technical incidents, service requests and proactive maintenance activities are delivered to the highest standards. The successful candidate will combine strong technical capability with excellent leadership skills, helping drive operational excellence, continuous improvement, and exceptional partner experiences. Key Responsibilities: Team Leadership & People Management Lead, coach and develop IT Specialist Engineers and Maintenance Engineers. Conduct regular one-to-ones, probation reviews and performance discussions. Support recruitment, onboarding and training of new team members. Create personal development plans and technical growth pathways for engineers. Promote accountability, ownership and a positive team culture. Specialist Queue Management Oversee all 2nd Line, 3rd Line and Maintenance ticket queues. Ensure tickets are prioritised correctly and worked within agreed SLAs. Manage workload distribution based on skillset, capacity and business priorities. Monitor ticket backlog, ticket ageing and escalation trends. Ensure engineers maintain high-quality ticket updates and documentation. Technical Escalation Management Act as the primary escalation point for complex and high-impact technical incidents. Support engineers with troubleshooting across Microsoft 365, Azure, Networking, Servers, Security and Infrastructure technologies. Lead technical investigations and root cause analysis activities. Work with third-party vendors and partners where escalation is required. Ensure critical and major incidents are managed effectively through to resolution. Maintenance & Proactive Services Management Lead Flotek's Maintenance Engineering function. Ensure completion of scheduled maintenance visits and preventative maintenance activities. Monitor patch compliance, system health checks and proactive monitoring activities. Drive initiatives that reduce reactive support demand through proactive service improvements. Ensure maintenance activities are documented and reported accurately. Service Quality & Continuous Improvement Maintain high levels of service quality and partner satisfaction. Review repeat incidents and implement preventative solutions. Identify opportunities for automation, efficiency improvements and service optimisation. Develop and maintain technical standards, procedures and knowledge base articles. Work closely with Service Leadership to improve operational performance. KPI & Performance Management Monitor and report on: Response SLA Performance Resolution SLA Performance Ticket Backlog Ticket Ageing Escalation Volumes Re-open Rates Team Utilisation CSAT Performance Produce regular performance reports for the Head of Service. Identify trends, risks and improvement opportunities. Collaboration & Stakeholder Management Work closely with Helpdesk Team Leaders to ensure effective ticket escalation and workload balancing. Support service reviews, operational meetings and major incident reviews. Assist with onboarding of new partners and technical projects. Build strong relationships with internal teams, suppliers and partners. Customer Experience Excellence Ensure every engineer delivers a professional, consistent and customer-focused service. Support achievement of company CSAT and NPS objectives. Act as an escalation point for partner concerns and service issues. Drive a culture of ownership and exceptional service delivery. What We're looking for: Previous experience leading technical support teams within an MSP environment. Minimum 5 years' experience supporting Microsoft-based environments. Strong experience across: Microsoft 365 Azure Active Directory Windows Server Networking Cyber Security Technologies Excellent troubleshooting and root cause analysis skills. Strong communication and stakeholder management skills. Experience using HaloPSA or similar PSA platforms. Experience producing and interpreting service performance metrics. Full UK Driving Licence. Benefits: Staff Share Equity Scheme New Customer Referral Incentive Onsite Parking 21 Days Holiday increasing to 25 with 4 years of service (+ Bank Holidays) Perkbox Employee Assistance Programme (EAP) Ongoing Training & Certification Support Career Development Opportunities Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; IT Technician, IT Support Engineer, IT Service Engineer, IT Team Leader, IT Manager, IT Supervisor, IT Technician, IT Support Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support Advisor, 2nd Line Technical Support Analyst, IT Service Engineer, may also be considered for this role.
Jul 14, 2026
Full time
Job Title: IT Specialist Team Leader Location: Pencoed, South Wales (in office) Salary: 32,000 - 37,000 per annum Job Type: Full-time, Permanent Working Hours: Monday to Friday, 08:00 to 18:00, with On Call weekend support on rotation. 5 days per week, 8 hours per day during these times with a 30-minute lunch break) About Flotek: Flotek Group are a fast-growing Tech Company based throughout the UK providing IT and Comms technology to small & medium businesses. We have regional sales and support locations across the UK. Our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the role: We are looking for a highly motivated and technically capable Team Leader to lead Flotek's IT Specialist function. You will be responsible for the day-to-day leadership, development and performance of our 2nd Line Engineers, 3rd Line Engineers and Maintenance Engineers, ensuring technical incidents, service requests and proactive maintenance activities are delivered to the highest standards. The successful candidate will combine strong technical capability with excellent leadership skills, helping drive operational excellence, continuous improvement, and exceptional partner experiences. Key Responsibilities: Team Leadership & People Management Lead, coach and develop IT Specialist Engineers and Maintenance Engineers. Conduct regular one-to-ones, probation reviews and performance discussions. Support recruitment, onboarding and training of new team members. Create personal development plans and technical growth pathways for engineers. Promote accountability, ownership and a positive team culture. Specialist Queue Management Oversee all 2nd Line, 3rd Line and Maintenance ticket queues. Ensure tickets are prioritised correctly and worked within agreed SLAs. Manage workload distribution based on skillset, capacity and business priorities. Monitor ticket backlog, ticket ageing and escalation trends. Ensure engineers maintain high-quality ticket updates and documentation. Technical Escalation Management Act as the primary escalation point for complex and high-impact technical incidents. Support engineers with troubleshooting across Microsoft 365, Azure, Networking, Servers, Security and Infrastructure technologies. Lead technical investigations and root cause analysis activities. Work with third-party vendors and partners where escalation is required. Ensure critical and major incidents are managed effectively through to resolution. Maintenance & Proactive Services Management Lead Flotek's Maintenance Engineering function. Ensure completion of scheduled maintenance visits and preventative maintenance activities. Monitor patch compliance, system health checks and proactive monitoring activities. Drive initiatives that reduce reactive support demand through proactive service improvements. Ensure maintenance activities are documented and reported accurately. Service Quality & Continuous Improvement Maintain high levels of service quality and partner satisfaction. Review repeat incidents and implement preventative solutions. Identify opportunities for automation, efficiency improvements and service optimisation. Develop and maintain technical standards, procedures and knowledge base articles. Work closely with Service Leadership to improve operational performance. KPI & Performance Management Monitor and report on: Response SLA Performance Resolution SLA Performance Ticket Backlog Ticket Ageing Escalation Volumes Re-open Rates Team Utilisation CSAT Performance Produce regular performance reports for the Head of Service. Identify trends, risks and improvement opportunities. Collaboration & Stakeholder Management Work closely with Helpdesk Team Leaders to ensure effective ticket escalation and workload balancing. Support service reviews, operational meetings and major incident reviews. Assist with onboarding of new partners and technical projects. Build strong relationships with internal teams, suppliers and partners. Customer Experience Excellence Ensure every engineer delivers a professional, consistent and customer-focused service. Support achievement of company CSAT and NPS objectives. Act as an escalation point for partner concerns and service issues. Drive a culture of ownership and exceptional service delivery. What We're looking for: Previous experience leading technical support teams within an MSP environment. Minimum 5 years' experience supporting Microsoft-based environments. Strong experience across: Microsoft 365 Azure Active Directory Windows Server Networking Cyber Security Technologies Excellent troubleshooting and root cause analysis skills. Strong communication and stakeholder management skills. Experience using HaloPSA or similar PSA platforms. Experience producing and interpreting service performance metrics. Full UK Driving Licence. Benefits: Staff Share Equity Scheme New Customer Referral Incentive Onsite Parking 21 Days Holiday increasing to 25 with 4 years of service (+ Bank Holidays) Perkbox Employee Assistance Programme (EAP) Ongoing Training & Certification Support Career Development Opportunities Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; IT Technician, IT Support Engineer, IT Service Engineer, IT Team Leader, IT Manager, IT Supervisor, IT Technician, IT Support Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support Advisor, 2nd Line Technical Support Analyst, IT Service Engineer, may also be considered for this role.
NMS Recruit Ltd t/a Russell Taylor Group
Helensburgh, Dunbartonshire
IT Analyst Garelochhead, Helensburgh Are you an IT professional with experience supporting users across a range of technical abilities? Do you enjoy troubleshooting issues and improving IT systems in a hands-on environment? Would you like a role where you can develop your infrastructure skills while contributing to a secure and resilient IT function? What's in it for you? 30,000 basic salary 30 days holiday plus bank holidays Option to buy or sell up to 5 additional days of annual leave Pension scheme with up to 15% employer contribution (7% employee contribution) Hybrid working pattern - Monday to Thursday on site, Friday working from home Opportunity to work across a varied, multi-site organisation supporting around 300 users What will you be doing? Providing day-to-day support for the organisation's IT infrastructure and end users Resolving and escalating technical issues in a timely manner Monitoring systems to ensure security measures remain effective against cyber threats Supporting the administration and maintenance of business systems and IT services Managing the ordering, configuration and deployment of end-user hardware Liaising with third-party software, hardware and support providers Maintaining technical documentation, records and recovery procedures Supporting IT projects, including coordinating implementations when required Assisting with backup management and system recovery planning Identifying and resolving potential compatibility issues across the IT environment Ensuring IT policies and change management processes are followed Where you'll be doing it You'll be joining a well-established organisation operating critical infrastructure across multiple sites throughout the UK. Working from a site close to Faslane, you'll become part of a small, friendly IT team focused on delivering reliable, secure and fit-for-purpose technology services that support the wider business. What you'll need Relevant IT qualification or demonstrable experience within an IT support or infrastructure environment Typically 1-2 years' experience in a technical IT role such as 1st/2nd Line Support, Desktop Support or Junior Systems Administration Experience supporting users with varying levels of technical knowledge Good understanding of Windows Operating Systems and Microsoft 365 applications Experience performing basic Active Directory tasks, including user creation, password resets and group membership management Knowledge of basic networking concepts, including DNS, DHCP and IP addressing Experience configuring and troubleshooting laptops and desktop devices Ability to create and maintain clear documentation and accurate records Understanding of Microsoft 365 and Azure cloud services, with a willingness to expand your knowledge Willingness to learn and support technologies including SharePoint Online, Intune/Endpoint Manager and Group Policy Comfortable working with third-party support providers Full UK driving licence, with flexibility to travel occasionally to other UK sites including overnight stays when required Ability to commute to Garelochhead within approximately 45 minutes to one hour We appreciate your CV may not be up to date. No problem, just apply and we can deal with that later. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Russell Taylor will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.
Jul 14, 2026
Full time
IT Analyst Garelochhead, Helensburgh Are you an IT professional with experience supporting users across a range of technical abilities? Do you enjoy troubleshooting issues and improving IT systems in a hands-on environment? Would you like a role where you can develop your infrastructure skills while contributing to a secure and resilient IT function? What's in it for you? 30,000 basic salary 30 days holiday plus bank holidays Option to buy or sell up to 5 additional days of annual leave Pension scheme with up to 15% employer contribution (7% employee contribution) Hybrid working pattern - Monday to Thursday on site, Friday working from home Opportunity to work across a varied, multi-site organisation supporting around 300 users What will you be doing? Providing day-to-day support for the organisation's IT infrastructure and end users Resolving and escalating technical issues in a timely manner Monitoring systems to ensure security measures remain effective against cyber threats Supporting the administration and maintenance of business systems and IT services Managing the ordering, configuration and deployment of end-user hardware Liaising with third-party software, hardware and support providers Maintaining technical documentation, records and recovery procedures Supporting IT projects, including coordinating implementations when required Assisting with backup management and system recovery planning Identifying and resolving potential compatibility issues across the IT environment Ensuring IT policies and change management processes are followed Where you'll be doing it You'll be joining a well-established organisation operating critical infrastructure across multiple sites throughout the UK. Working from a site close to Faslane, you'll become part of a small, friendly IT team focused on delivering reliable, secure and fit-for-purpose technology services that support the wider business. What you'll need Relevant IT qualification or demonstrable experience within an IT support or infrastructure environment Typically 1-2 years' experience in a technical IT role such as 1st/2nd Line Support, Desktop Support or Junior Systems Administration Experience supporting users with varying levels of technical knowledge Good understanding of Windows Operating Systems and Microsoft 365 applications Experience performing basic Active Directory tasks, including user creation, password resets and group membership management Knowledge of basic networking concepts, including DNS, DHCP and IP addressing Experience configuring and troubleshooting laptops and desktop devices Ability to create and maintain clear documentation and accurate records Understanding of Microsoft 365 and Azure cloud services, with a willingness to expand your knowledge Willingness to learn and support technologies including SharePoint Online, Intune/Endpoint Manager and Group Policy Comfortable working with third-party support providers Full UK driving licence, with flexibility to travel occasionally to other UK sites including overnight stays when required Ability to commute to Garelochhead within approximately 45 minutes to one hour We appreciate your CV may not be up to date. No problem, just apply and we can deal with that later. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Russell Taylor will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.
Service Delivery Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £50,000 - £55,000 + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a key member of the management team and joint head of the Support Department, you will provide strong leadership, coaching, and direction to develop a high-performing team capable of delivering outstanding customer service. You will play a pivotal role in shaping service delivery strategy, strengthening client relationships, driving continuous improvement initiatives, and ensuring our services remain efficient, reliable, and aligned to both customer expectations and business objectives. As Service Delivery Manager, you will be responsible for the day-to-day leadership and performance of our Service Desk function, overseeing 1st Line, 2nd Line, and Service Management teams. You will ensure service excellence by driving the achievement of contractual KPIs, managing customer escalations, producing insightful service reporting, and maintaining high standards of operational performance across the support function. Duties Include: Ensure contractual KPIs, SLAs and compliance targets are consistently achieved. Build strong working relationships with Heads of Department to support business objectives and service delivery. Develop and deliver the Service Management Plan in line with organisational goals. Drive a culture of continuous improvement, accountability and service excellence. Manage resources effectively to deliver high-quality services within budget. Maintain and oversee key elements of the Service Management System (SMS). Maintain and develop the service catalogue to meet customer requirements. Identify service trends, risks and opportunities for improvement through data analysis. Lead major incident response and recovery activities. Ensure compliance with relevant regulations, standards and internal processes. Gather and act on customer feedback to enhance service quality. Monitor, review and improve service management processes and performance. Skills and Experience: Proven leadership experience within an IT Service Delivery or Managed Services environment. Strong knowledge of service management frameworks and best practices, including ITIL. Experience working with ISO / IEC 20000 service management standards. Excellent people management, coaching and team development skills. Experience of working within a Managed Service Provider. Strong stakeholder management and relationship-building abilities. Experience managing KPIs, SLAs and service performance reporting. Ability to analyse data and drive continual service improvements. Strong problem-solving and decision-making capabilities. Experience managing major incidents and customer escalations. Excellent organisational, communication and planning skills. Commercial awareness with experience managing budgets and resources. A proactive, customer-focused approach with a commitment to service excellence. The role is subject to a standard clear DBS being received. The Package: Company Profit Share (first £3,600 is tax free) 22 days annual leave plus bank holidays, increasing with length of service Birthday as additional paid leave Additional paid leave (dependent on company performance) Company sick pay policy Pension Scheme Private Medical Insurance including dental Free Parking Hybrid Working Progression opportunities Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, software development and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
Jul 14, 2026
Full time
Service Delivery Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £50,000 - £55,000 + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a key member of the management team and joint head of the Support Department, you will provide strong leadership, coaching, and direction to develop a high-performing team capable of delivering outstanding customer service. You will play a pivotal role in shaping service delivery strategy, strengthening client relationships, driving continuous improvement initiatives, and ensuring our services remain efficient, reliable, and aligned to both customer expectations and business objectives. As Service Delivery Manager, you will be responsible for the day-to-day leadership and performance of our Service Desk function, overseeing 1st Line, 2nd Line, and Service Management teams. You will ensure service excellence by driving the achievement of contractual KPIs, managing customer escalations, producing insightful service reporting, and maintaining high standards of operational performance across the support function. Duties Include: Ensure contractual KPIs, SLAs and compliance targets are consistently achieved. Build strong working relationships with Heads of Department to support business objectives and service delivery. Develop and deliver the Service Management Plan in line with organisational goals. Drive a culture of continuous improvement, accountability and service excellence. Manage resources effectively to deliver high-quality services within budget. Maintain and oversee key elements of the Service Management System (SMS). Maintain and develop the service catalogue to meet customer requirements. Identify service trends, risks and opportunities for improvement through data analysis. Lead major incident response and recovery activities. Ensure compliance with relevant regulations, standards and internal processes. Gather and act on customer feedback to enhance service quality. Monitor, review and improve service management processes and performance. Skills and Experience: Proven leadership experience within an IT Service Delivery or Managed Services environment. Strong knowledge of service management frameworks and best practices, including ITIL. Experience working with ISO / IEC 20000 service management standards. Excellent people management, coaching and team development skills. Experience of working within a Managed Service Provider. Strong stakeholder management and relationship-building abilities. Experience managing KPIs, SLAs and service performance reporting. Ability to analyse data and drive continual service improvements. Strong problem-solving and decision-making capabilities. Experience managing major incidents and customer escalations. Excellent organisational, communication and planning skills. Commercial awareness with experience managing budgets and resources. A proactive, customer-focused approach with a commitment to service excellence. The role is subject to a standard clear DBS being received. The Package: Company Profit Share (first £3,600 is tax free) 22 days annual leave plus bank holidays, increasing with length of service Birthday as additional paid leave Additional paid leave (dependent on company performance) Company sick pay policy Pension Scheme Private Medical Insurance including dental Free Parking Hybrid Working Progression opportunities Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, software development and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
Trusts & Grants Officer Salary: £31817 per annum Location: Midlands Wide, Hybrid Working (2 Benefits: 25 days holiday, pro-rata, 5.5% Employer Pension Contribution including Life Cover, Occupational Sick Pay Benefits & Enhanced Maternity, Adoption and Paternity Leave and Pay, plus more Reporting to: T rusts, Grants & Foundations Fundraising Manager FareShare Midlands is the region's largest food redistribution charity, tackling inequality, transforming lives and ensuring no good food goes to waste. We rescue surplus food and redistribute it to 650 local charities and community organisations, feeding 60,000 people every week. We also invest in communities, providing education, training and volunteering opportunities, helping over 700 individuals to date to build a better future. Together, we're fighting hunger, reducing food waste and creating opportunities across the Midlands. Learn more here or read our latest Annual Report Snapshot by going to our website. The Role The Trusts & Grants Officer is responsible for delivering income from trusts, foundations and statutory funders through proactive prospect research, high quality applications, relationship management and timely reporting, contributing directly to FareShare Midlands' income targets and growth plans. Trusts & Grants Delivery Manage a portfolio of trust, foundation and grant funders Writing applications and reports Budget management for restricted funds Working with FSM and FSUK colleagues on bids Build strong relationships with programme officers, grant managers, funding panels. Managing restricted funding compliance Coordinating evaluation and evidence collection for funder reports Monitoring funder requirements and deadlines Pipeline Development & Prospect Research Identify a pipeline of new opportunities in trusts, grants, foundations and corporate to secure new income for FareShare Midlands Maintain a rolling 12 to 18 month pipeline Regular prospect research using databases (e.g. funds online, the charity commission website, idox etc) Prioritising opportunities by value, likelihood and strategic fit Assisting on project development working with colleagues to build in the needs and preferences of funders to ensure projects can attract support Funder Stewardship & Reporting Professional stewardship of trusts and foundations funders Managing funder communications in line with grant agreements Working with the stewardship officer and comms team to identify and develop impact stories and relevant data. Communication Writing funder-facing materials Ensuring clarity, evidence and compliance in all submissions Coordinating case studies and impact data for bids Compliance, Monitoring & Administration Application tracker ownership Reporting calendar management Income forecasting for trusts & grants Document management for funder requirements You will be successful in this role by: Consistently securing income from trusts, foundations and statutory funders in line with agreed targets Maintaining a strong, well-researched pipeline of trust and grant opportunities Submitting high-quality funding applications and reports to deadline Achieving a healthy success rate across applications through strong prospecting and proposal quality Ensuring full compliance with restricted funding requirements Building positive, professional relationships with funding partners Providing accurate income forecasting and pipeline reporting Bringing creativity and passion in communicating FSM's central mission to inspire funders to support us. Essential Demonstrable experience of restricted funding Ability to manage multiple deadlines Strong analytical and written skills Confidence working with budgets and impact data Experience of supporting or developing fundraising partnerships and maximising fundraising opportunities Experience of securing gifts from trusts, grants and foundations Experience in writing compelling funding applications and impact reporting Experience in prospecting for new business and stewarding donors face to face Willingness to work flexibly including events and occasional weekends. To subscribe to the ethos, vision and mission of FareShare Midlands Full clean driving license and have access to a vehicle so that travel between depots or to stakeholder meetings is possible (all travel costs reimbursed) Skills, knowledge and abilities Knowledge of trust, grant and foundation fundraising, particularly around restricted funding Excellent communication skills, good persuading skills and good writing skills Excellent numeracy skills and use of Excel Good relationship building skills, both inside and outside an organisation Ability to work to meet objectives and deadlines Ability and experience of working well in a team Values and behaviours A commitment to Equal Opportunities An appreciation of FareShare Midlands' mission and vision Flexibility of approach and ability to work in a team Proven ability to develop and maintain good working relations, with both internal and external audiences How to Apply: If you would like to apply for this role, please create a supporting statement to demonstrate your suitability and to explain your interest in both the job and FareShare Midlands. Please send your supporting statement with a copy of your CV. We continue to strive to ensure that the profile of our staff and volunteers reflects the diverse communities we serve across the Midlands. As such we encourage and welcome applications from all our communities. We particularly welcome applications from people from ethnically diverse backgrounds as they are currently under-represented within FareShare Midlands. Closing date for applications is Wednesday 22nd July 2026.
Jul 14, 2026
Full time
Trusts & Grants Officer Salary: £31817 per annum Location: Midlands Wide, Hybrid Working (2 Benefits: 25 days holiday, pro-rata, 5.5% Employer Pension Contribution including Life Cover, Occupational Sick Pay Benefits & Enhanced Maternity, Adoption and Paternity Leave and Pay, plus more Reporting to: T rusts, Grants & Foundations Fundraising Manager FareShare Midlands is the region's largest food redistribution charity, tackling inequality, transforming lives and ensuring no good food goes to waste. We rescue surplus food and redistribute it to 650 local charities and community organisations, feeding 60,000 people every week. We also invest in communities, providing education, training and volunteering opportunities, helping over 700 individuals to date to build a better future. Together, we're fighting hunger, reducing food waste and creating opportunities across the Midlands. Learn more here or read our latest Annual Report Snapshot by going to our website. The Role The Trusts & Grants Officer is responsible for delivering income from trusts, foundations and statutory funders through proactive prospect research, high quality applications, relationship management and timely reporting, contributing directly to FareShare Midlands' income targets and growth plans. Trusts & Grants Delivery Manage a portfolio of trust, foundation and grant funders Writing applications and reports Budget management for restricted funds Working with FSM and FSUK colleagues on bids Build strong relationships with programme officers, grant managers, funding panels. Managing restricted funding compliance Coordinating evaluation and evidence collection for funder reports Monitoring funder requirements and deadlines Pipeline Development & Prospect Research Identify a pipeline of new opportunities in trusts, grants, foundations and corporate to secure new income for FareShare Midlands Maintain a rolling 12 to 18 month pipeline Regular prospect research using databases (e.g. funds online, the charity commission website, idox etc) Prioritising opportunities by value, likelihood and strategic fit Assisting on project development working with colleagues to build in the needs and preferences of funders to ensure projects can attract support Funder Stewardship & Reporting Professional stewardship of trusts and foundations funders Managing funder communications in line with grant agreements Working with the stewardship officer and comms team to identify and develop impact stories and relevant data. Communication Writing funder-facing materials Ensuring clarity, evidence and compliance in all submissions Coordinating case studies and impact data for bids Compliance, Monitoring & Administration Application tracker ownership Reporting calendar management Income forecasting for trusts & grants Document management for funder requirements You will be successful in this role by: Consistently securing income from trusts, foundations and statutory funders in line with agreed targets Maintaining a strong, well-researched pipeline of trust and grant opportunities Submitting high-quality funding applications and reports to deadline Achieving a healthy success rate across applications through strong prospecting and proposal quality Ensuring full compliance with restricted funding requirements Building positive, professional relationships with funding partners Providing accurate income forecasting and pipeline reporting Bringing creativity and passion in communicating FSM's central mission to inspire funders to support us. Essential Demonstrable experience of restricted funding Ability to manage multiple deadlines Strong analytical and written skills Confidence working with budgets and impact data Experience of supporting or developing fundraising partnerships and maximising fundraising opportunities Experience of securing gifts from trusts, grants and foundations Experience in writing compelling funding applications and impact reporting Experience in prospecting for new business and stewarding donors face to face Willingness to work flexibly including events and occasional weekends. To subscribe to the ethos, vision and mission of FareShare Midlands Full clean driving license and have access to a vehicle so that travel between depots or to stakeholder meetings is possible (all travel costs reimbursed) Skills, knowledge and abilities Knowledge of trust, grant and foundation fundraising, particularly around restricted funding Excellent communication skills, good persuading skills and good writing skills Excellent numeracy skills and use of Excel Good relationship building skills, both inside and outside an organisation Ability to work to meet objectives and deadlines Ability and experience of working well in a team Values and behaviours A commitment to Equal Opportunities An appreciation of FareShare Midlands' mission and vision Flexibility of approach and ability to work in a team Proven ability to develop and maintain good working relations, with both internal and external audiences How to Apply: If you would like to apply for this role, please create a supporting statement to demonstrate your suitability and to explain your interest in both the job and FareShare Midlands. Please send your supporting statement with a copy of your CV. We continue to strive to ensure that the profile of our staff and volunteers reflects the diverse communities we serve across the Midlands. As such we encourage and welcome applications from all our communities. We particularly welcome applications from people from ethnically diverse backgrounds as they are currently under-represented within FareShare Midlands. Closing date for applications is Wednesday 22nd July 2026.
hackajob is collaborating with BAE Critical Skills to connect them with exceptional professionals for this role. Job Title: International Business Development Manager (Defence) Location: All UK locations considered with extensive international travel . We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: Circa £75,000 + depending on experience Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Job Description: The International Business Development Manager will play a key role in driving growth across global defence markets by identifying, developing, and securing new business opportunities within the Navigation Sensor Solutions (NSS) portfolio. Working closely with international customers, partners, and internal stakeholders, the role will shape market strategies, build enduring relationships, and support successful capture activities, while developing deep expertise in military GNSS/GPS and the NSS offering in collaboration with US-based teams. Core duties: Act as an international specialist in the military GNSS/GPS domain on behalf of the US Based NSS business area Identify, shape, and progress new business opportunities in the Navigation Sensor Solutions (NSS) market in allocated international countries Build and sustain long-term relationships with international government and defence customers, end users, and industry partners Develop a detailed understanding of customer needs and priorities, translating this into clear business strategies and capture activity Lead country-level market analysis, including budgets, acquisition processes, geopolitical context, and competitive landscape Create and maintain country strategies aligned to sector and business area growth objectives Support international capture campaigns, contributing to win strategies, competitive positioning, and bid readiness Coordinate international business development activity with internal stakeholders across countries and business areas Contribute to marketing and communications activity to support customer engagement and market presence Act as deputy for the International Business Development Director for Europe when required Essential Skills: Demonstrable experience / established networks within the defence and security sector, including knowledge of international defence markets Proven experience developing and managing relationships with international Military, Government and business customers Knowledge of international defence contracting, acquisition processes, and customer buying behaviours Comfortable working autonomously and engaging at senior and executive level An understanding of the Assured Positioning, Navigation and Timing (PNT) domain and of secure anti-jam GPS products and their application across military solutions would be highly advantageous The International Business Development Team: The NSS International Business Development team works across global markets to identify, shape, and secure international opportunities for the NSS business. The team partners closely with customers, industry, and internal business areas to drive international growth across the NSS portfolio. In this role, you will also develop in-depth knowledge of the NSS portfolio in partnership with the US-based headquarters and team. This role sits within the International Business Development team and reports to the International Business Development Director. While the role is contracted to Rochester, Kent, candidates may be based anywhere in the UK. The position operates in a hybrid working model and involves extensive global travel. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date: 22nd July 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Jul 14, 2026
Full time
hackajob is collaborating with BAE Critical Skills to connect them with exceptional professionals for this role. Job Title: International Business Development Manager (Defence) Location: All UK locations considered with extensive international travel . We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: Circa £75,000 + depending on experience Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Job Description: The International Business Development Manager will play a key role in driving growth across global defence markets by identifying, developing, and securing new business opportunities within the Navigation Sensor Solutions (NSS) portfolio. Working closely with international customers, partners, and internal stakeholders, the role will shape market strategies, build enduring relationships, and support successful capture activities, while developing deep expertise in military GNSS/GPS and the NSS offering in collaboration with US-based teams. Core duties: Act as an international specialist in the military GNSS/GPS domain on behalf of the US Based NSS business area Identify, shape, and progress new business opportunities in the Navigation Sensor Solutions (NSS) market in allocated international countries Build and sustain long-term relationships with international government and defence customers, end users, and industry partners Develop a detailed understanding of customer needs and priorities, translating this into clear business strategies and capture activity Lead country-level market analysis, including budgets, acquisition processes, geopolitical context, and competitive landscape Create and maintain country strategies aligned to sector and business area growth objectives Support international capture campaigns, contributing to win strategies, competitive positioning, and bid readiness Coordinate international business development activity with internal stakeholders across countries and business areas Contribute to marketing and communications activity to support customer engagement and market presence Act as deputy for the International Business Development Director for Europe when required Essential Skills: Demonstrable experience / established networks within the defence and security sector, including knowledge of international defence markets Proven experience developing and managing relationships with international Military, Government and business customers Knowledge of international defence contracting, acquisition processes, and customer buying behaviours Comfortable working autonomously and engaging at senior and executive level An understanding of the Assured Positioning, Navigation and Timing (PNT) domain and of secure anti-jam GPS products and their application across military solutions would be highly advantageous The International Business Development Team: The NSS International Business Development team works across global markets to identify, shape, and secure international opportunities for the NSS business. The team partners closely with customers, industry, and internal business areas to drive international growth across the NSS portfolio. In this role, you will also develop in-depth knowledge of the NSS portfolio in partnership with the US-based headquarters and team. This role sits within the International Business Development team and reports to the International Business Development Director. While the role is contracted to Rochester, Kent, candidates may be based anywhere in the UK. The position operates in a hybrid working model and involves extensive global travel. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date: 22nd July 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
hackajob is collaborating with Flutter UK&I to connect them with exceptional professionals for this role. Security Governance & Assurance Analyst - Flutter UKI, Hybrid (Fixed-term, 6 months) An exciting opportunity has opened up for a Security Governance and Assurance Analyst to join the team, initially as a 6-Month Fixed-Term Contract covering maternity leave. Reporting into the Senior Governance & Assurance Manager - UKI, the Security Governance and Assurance Analyst will be responsible for the day to day delivery of the tech workstream for Flutter UKI's audits and assessments. This may include ISO 27001, Sarbanes-Oxley (SOX), NIST, PCI DSS in addition to other 2nd and 3rd line internal assessments. This position will work with stakeholders to ensure the regulatory demands upon the Tech teams are delivered, working closely with key internal and external stakeholders including auditors to ensure compliance. The Security Governance and Assurance Analyst will independently manage the assessments, working with 2nd and 3rdline teams to ensure requests are sent out in a timely manner, evidence is received and meets the standard required for evidential assurance. They will facilitate conversations between 2nd and 3rd line stakeholders and Flutter UKI Tech teams and oversee the delivery of any remedial action. The role will work closely with the ISMS & Policy Manager on the coordination of Compliance programmes and define and operationalise 1st line security controls and reporting within UKI. In addition, the role will help to drive the creation, review and adoption of InfoSec policies and standards. The role requires a significant level of engagement across the UKI Infosec team and other stakeholders in the division & Group, some of which are in multiple global locations. Therefore, there is an expectation of travel with this role, as required. What you'll do Responsible for day-to-day delivery of some of Flutter UKI's external compliance programmes, which may include ISO 27001, PCI DSS and SOX. Responsible for facilitation of some of our other second and third line audits e.g. NIST CSF 2.0, Internal Audit, UKI Risk & Assurance assessments. Assisting the ISMS & Policy Manager as required with the ISO 27001 audits and the creation, annual review cycle, withdrawal of policies and standards. Understands the UKI Tech & Infosec principles and supports the team in delivering on these. What you'll need: Solid understanding of regulatory compliance frameworks such as Sarbanes-Oxley, PCI DSS, ISO27001, NIST CSF 2.0, GDPR. Experienced in successfully delivering and facilitating multiple projects / pieces of work simultaneously, re-prioritising as appropriate to meet deadlines with a pragmatic approach. Well versed in risk management and has a sound understanding of how controls are implemented in line with business risk appetite & regulatory need. Can demonstrate the communication of complex technical matters to both tech/non-tech audiences, both internally and externally (auditors). Can easily navigate internal/external audit & compliance engagements, along with supporting controls testing & evidencing requirements. Ability to identify key issues & can communicate them to stakeholders leveraging colleagues as needed to find solutions. Understand the people & cultural aspects to information security. Assertive, results orientated and good attention to detail. Competencies Required: Hungry for Results: Achieves results at pace with energy and drive; consistently achieves and exceeds expectations; takes accountability and always delivers on what has been promised; action orientated, agile in approach, calls out when things go wrong; sets stretch goals and holds self and others to high standards of performance; demonstrates rigour and commitment to activities; always acts with integrity and invests in building trust with all stakeholders. Wins Together: Is a team player- by working collaboratively is able to establish and engage networks to achieve shared objectives; acting as a key support whenever possible; effectively communicates and shares information to ensure others are fully informed; praises others for their contributions and accomplishments; gains trust and support of others. Resilient: Maintains excellent composure and professionalism even in very difficult situations; confident under pressure, handles and manages crises effectively; bounces back from setbacks and acts as a role model for others; maintains a positive attitude despite adversity; skilfully handles challenges and obstacles applying insights from others and lessons learned from mistakes. Game changer: Remains curious and generates new and useful ideas or solutions to solve challenges; is open to innovations and gets involved in unfamiliar tasks or new areas; learns new methods, tools and technologies and applies them to work. Nimble: Quickly understands and adapts well to new and unfamiliar situations or challenges; consistently performs experiments to find the best solution; learns from others' experiences and shares lessons learned from own mistakes; is transparent about failure and views mistakes as opportunities to learn. Quality decision maker: Considers all relevant factors and uses appropriate decision-making criteria and principles; takes smart, independent action in urgent and unusual situations; collaborates effectively to speed up decision making and clearly understands when to escalate to others; shares ideas and applies insights from experienced team members on how to address new situations; comfortable giving opinions and takes decisive action; strives for excellence. Effective communicator: Is effective in a variety of communication settings; one-on-one, F2F, virtual meetings, small and large groups, or among diverse styles; actively listens to others and takes opinions and ideas on board; demonstrates humility in their dealings with others; provides timely and helpful information to others across the organisation. What's on offer £/€1,000 learning fund Twice-yearly bonus (with part of it guaranteed!) Unlimited Holiday Pension contribution scheme Private healthcare Hybrid Working Access to thousands of Udemy courses Invest via the Company Sharesave Scheme About Flutter Flutter is the world's leading online sports betting and iGaming operator, with a market leading position in the US and across the world. Our ambition is to change our industry for the better, making use of our significant scale and challenger mentality. By Changing the Game, we believe we can deliver long-term growth while promoting a positive, sustainable future for the industry. We are well-placed to do so through the distinctive, global advantages of the Flutter Edge, which gives our brands access to group-wide benefits to stay ahead of the competition, as well as our clear vision for sustainability through our Positive Impact Plan. Flutter operates a diverse portfolio of leading online sports betting and iGaming brands including FanDuel, Sky Betting & Gaming, Sportsbet, PokerStars, Paddy Power, Sisal, tombola, Betfair, MaxBet, Junglee Games and Adjarabet. About Flutter UK & Ireland The UK & Ireland region of Flutter unites some of the biggest brands in the betting and gaming industry; Betfair, Paddy Power, PokerStars, Sky Betting & Gaming and tombola. At Flutter UK & Ireland, we strive for the next level and drive innovation to set the pace as leaders, putting our customers first, always. We win together through team spirit and unparalleled dedication. When we're free to be ourselves, we thrive and unleash our unique talents -creating a culture that empowers our people to change the game. We see opportunity everywhere and there is always more to discover We're working to be an inclusive employer. We encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don't have to meet all the requirements listed to apply for this role. If you need any adjustments to make this role work for you let us know, and we'll see how we can accommodate them.
Jul 14, 2026
Full time
hackajob is collaborating with Flutter UK&I to connect them with exceptional professionals for this role. Security Governance & Assurance Analyst - Flutter UKI, Hybrid (Fixed-term, 6 months) An exciting opportunity has opened up for a Security Governance and Assurance Analyst to join the team, initially as a 6-Month Fixed-Term Contract covering maternity leave. Reporting into the Senior Governance & Assurance Manager - UKI, the Security Governance and Assurance Analyst will be responsible for the day to day delivery of the tech workstream for Flutter UKI's audits and assessments. This may include ISO 27001, Sarbanes-Oxley (SOX), NIST, PCI DSS in addition to other 2nd and 3rd line internal assessments. This position will work with stakeholders to ensure the regulatory demands upon the Tech teams are delivered, working closely with key internal and external stakeholders including auditors to ensure compliance. The Security Governance and Assurance Analyst will independently manage the assessments, working with 2nd and 3rdline teams to ensure requests are sent out in a timely manner, evidence is received and meets the standard required for evidential assurance. They will facilitate conversations between 2nd and 3rd line stakeholders and Flutter UKI Tech teams and oversee the delivery of any remedial action. The role will work closely with the ISMS & Policy Manager on the coordination of Compliance programmes and define and operationalise 1st line security controls and reporting within UKI. In addition, the role will help to drive the creation, review and adoption of InfoSec policies and standards. The role requires a significant level of engagement across the UKI Infosec team and other stakeholders in the division & Group, some of which are in multiple global locations. Therefore, there is an expectation of travel with this role, as required. What you'll do Responsible for day-to-day delivery of some of Flutter UKI's external compliance programmes, which may include ISO 27001, PCI DSS and SOX. Responsible for facilitation of some of our other second and third line audits e.g. NIST CSF 2.0, Internal Audit, UKI Risk & Assurance assessments. Assisting the ISMS & Policy Manager as required with the ISO 27001 audits and the creation, annual review cycle, withdrawal of policies and standards. Understands the UKI Tech & Infosec principles and supports the team in delivering on these. What you'll need: Solid understanding of regulatory compliance frameworks such as Sarbanes-Oxley, PCI DSS, ISO27001, NIST CSF 2.0, GDPR. Experienced in successfully delivering and facilitating multiple projects / pieces of work simultaneously, re-prioritising as appropriate to meet deadlines with a pragmatic approach. Well versed in risk management and has a sound understanding of how controls are implemented in line with business risk appetite & regulatory need. Can demonstrate the communication of complex technical matters to both tech/non-tech audiences, both internally and externally (auditors). Can easily navigate internal/external audit & compliance engagements, along with supporting controls testing & evidencing requirements. Ability to identify key issues & can communicate them to stakeholders leveraging colleagues as needed to find solutions. Understand the people & cultural aspects to information security. Assertive, results orientated and good attention to detail. Competencies Required: Hungry for Results: Achieves results at pace with energy and drive; consistently achieves and exceeds expectations; takes accountability and always delivers on what has been promised; action orientated, agile in approach, calls out when things go wrong; sets stretch goals and holds self and others to high standards of performance; demonstrates rigour and commitment to activities; always acts with integrity and invests in building trust with all stakeholders. Wins Together: Is a team player- by working collaboratively is able to establish and engage networks to achieve shared objectives; acting as a key support whenever possible; effectively communicates and shares information to ensure others are fully informed; praises others for their contributions and accomplishments; gains trust and support of others. Resilient: Maintains excellent composure and professionalism even in very difficult situations; confident under pressure, handles and manages crises effectively; bounces back from setbacks and acts as a role model for others; maintains a positive attitude despite adversity; skilfully handles challenges and obstacles applying insights from others and lessons learned from mistakes. Game changer: Remains curious and generates new and useful ideas or solutions to solve challenges; is open to innovations and gets involved in unfamiliar tasks or new areas; learns new methods, tools and technologies and applies them to work. Nimble: Quickly understands and adapts well to new and unfamiliar situations or challenges; consistently performs experiments to find the best solution; learns from others' experiences and shares lessons learned from own mistakes; is transparent about failure and views mistakes as opportunities to learn. Quality decision maker: Considers all relevant factors and uses appropriate decision-making criteria and principles; takes smart, independent action in urgent and unusual situations; collaborates effectively to speed up decision making and clearly understands when to escalate to others; shares ideas and applies insights from experienced team members on how to address new situations; comfortable giving opinions and takes decisive action; strives for excellence. Effective communicator: Is effective in a variety of communication settings; one-on-one, F2F, virtual meetings, small and large groups, or among diverse styles; actively listens to others and takes opinions and ideas on board; demonstrates humility in their dealings with others; provides timely and helpful information to others across the organisation. What's on offer £/€1,000 learning fund Twice-yearly bonus (with part of it guaranteed!) Unlimited Holiday Pension contribution scheme Private healthcare Hybrid Working Access to thousands of Udemy courses Invest via the Company Sharesave Scheme About Flutter Flutter is the world's leading online sports betting and iGaming operator, with a market leading position in the US and across the world. Our ambition is to change our industry for the better, making use of our significant scale and challenger mentality. By Changing the Game, we believe we can deliver long-term growth while promoting a positive, sustainable future for the industry. We are well-placed to do so through the distinctive, global advantages of the Flutter Edge, which gives our brands access to group-wide benefits to stay ahead of the competition, as well as our clear vision for sustainability through our Positive Impact Plan. Flutter operates a diverse portfolio of leading online sports betting and iGaming brands including FanDuel, Sky Betting & Gaming, Sportsbet, PokerStars, Paddy Power, Sisal, tombola, Betfair, MaxBet, Junglee Games and Adjarabet. About Flutter UK & Ireland The UK & Ireland region of Flutter unites some of the biggest brands in the betting and gaming industry; Betfair, Paddy Power, PokerStars, Sky Betting & Gaming and tombola. At Flutter UK & Ireland, we strive for the next level and drive innovation to set the pace as leaders, putting our customers first, always. We win together through team spirit and unparalleled dedication. When we're free to be ourselves, we thrive and unleash our unique talents -creating a culture that empowers our people to change the game. We see opportunity everywhere and there is always more to discover We're working to be an inclusive employer. We encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don't have to meet all the requirements listed to apply for this role. If you need any adjustments to make this role work for you let us know, and we'll see how we can accommodate them.
Application Support Team Lead Up to £52k plus bonus Milton Keynes/Hybrid VIQU are working with a well-established SaaS provider going through an exciting phase of growth. They're hiring an Application Support Team Lead to help lead their 2nd and 3rd line support teams. This is a player manager role where you're expected to still be hands-on with 3rd line supporting using SQL, and de bugging C# whilst leading and mentoring 5 support professionals. This role would suit an individual who is very strong technically, with some people leadership experience. Experience required for the Application Support Team Lead Strong hands-on SQL skills, working as an escalation point for support teams. Debugging experience, C# ideally, but transferable OOP experience will be considered. 3rd line application support experience. Experience with Azure or AWS platform. Some technical people leadership experience Job duties of the Application Support Team Lead Leading resolution on complex technical tickets across the SaaS platform. Writing and troubleshooting complex SQL queries. Debugging across a range of programming languages. Leading critical incident response and post-incident reviews. Managing, coaching and developing 4-5 senior technical staff. Providing technical insight into Product and Engineering teams to help steer the roadmap of the product lines. Apply now to speak with VIQU IT in confidence. Or reach out to Jack McManus via the (see below) Do you know someone great? We'll thank you with up to £1,000 if your referral is successful (terms apply).
Jul 14, 2026
Full time
Application Support Team Lead Up to £52k plus bonus Milton Keynes/Hybrid VIQU are working with a well-established SaaS provider going through an exciting phase of growth. They're hiring an Application Support Team Lead to help lead their 2nd and 3rd line support teams. This is a player manager role where you're expected to still be hands-on with 3rd line supporting using SQL, and de bugging C# whilst leading and mentoring 5 support professionals. This role would suit an individual who is very strong technically, with some people leadership experience. Experience required for the Application Support Team Lead Strong hands-on SQL skills, working as an escalation point for support teams. Debugging experience, C# ideally, but transferable OOP experience will be considered. 3rd line application support experience. Experience with Azure or AWS platform. Some technical people leadership experience Job duties of the Application Support Team Lead Leading resolution on complex technical tickets across the SaaS platform. Writing and troubleshooting complex SQL queries. Debugging across a range of programming languages. Leading critical incident response and post-incident reviews. Managing, coaching and developing 4-5 senior technical staff. Providing technical insight into Product and Engineering teams to help steer the roadmap of the product lines. Apply now to speak with VIQU IT in confidence. Or reach out to Jack McManus via the (see below) Do you know someone great? We'll thank you with up to £1,000 if your referral is successful (terms apply).
Team Leader - Catering Location: Dorset Salary: £24,591 per annum Vacancy Type: Full time hours, working 40 weeks per year Closing Date: 2nd August 2026 We're looking for a motivated and hands-on Catering Team Leader (full time for 40 weeks per year) to lead our hospitality team and help deliver an outstanding service across our school. In this role, you'll oversee daily Front of House operations, lead and support your team, ensure the highest standards of customer service, food safety and cleanliness, and work closely with chefs and management to deliver exceptional hospitality. You'll also take responsibility for the department in the absence of a manager. We're looking for someone who has: Previous experience in a hospitality supervisory or team leader role. Excellent communication, organisation and leadership skills. Strong customer service focus and attention to detail. Basic Food Hygiene Certificate (essential). Good IT, literacy and numeracy skills. A flexible approach, with availability to work evenings and weekends when required. If you're a positive, proactive leader who enjoys working in a fast-paced environment and takes pride in delivering high standards, we'd love to hear from you. Canford School is committed to equity, diversity and inclusion in all areas of our Community and encourages applications from all suitably qualified candidates. Canford School is committed to safeguarding and promoting the welfare of children and young people. The successful applicant will be required to undergo child protection screening. To Apply If you feel you are a suitable candidate and would like to work for Canford School, please click apply to be redirected to our website to complete your application.
Jul 14, 2026
Full time
Team Leader - Catering Location: Dorset Salary: £24,591 per annum Vacancy Type: Full time hours, working 40 weeks per year Closing Date: 2nd August 2026 We're looking for a motivated and hands-on Catering Team Leader (full time for 40 weeks per year) to lead our hospitality team and help deliver an outstanding service across our school. In this role, you'll oversee daily Front of House operations, lead and support your team, ensure the highest standards of customer service, food safety and cleanliness, and work closely with chefs and management to deliver exceptional hospitality. You'll also take responsibility for the department in the absence of a manager. We're looking for someone who has: Previous experience in a hospitality supervisory or team leader role. Excellent communication, organisation and leadership skills. Strong customer service focus and attention to detail. Basic Food Hygiene Certificate (essential). Good IT, literacy and numeracy skills. A flexible approach, with availability to work evenings and weekends when required. If you're a positive, proactive leader who enjoys working in a fast-paced environment and takes pride in delivering high standards, we'd love to hear from you. Canford School is committed to equity, diversity and inclusion in all areas of our Community and encourages applications from all suitably qualified candidates. Canford School is committed to safeguarding and promoting the welfare of children and young people. The successful applicant will be required to undergo child protection screening. To Apply If you feel you are a suitable candidate and would like to work for Canford School, please click apply to be redirected to our website to complete your application.
An exciting opportunity for an experienced 2nd Line IT Support Engineer to join a global organisation, providing both remote and on-site support across 3 core UK locations in the South Yorkshire region. The role will focus on end-user support, Microsoft technologies, endpoint management, incident resolution, and contributing to wider IT projects and continuous improvement initiatives. Client Details Our client is a well-established international organisation with operations across the UK and Europe. They are investing in their IT function and require an experienced IT Technician to support users across multiple sites, ensuring a high-quality service and seamless technology experience for employees. Description Reporting to the IT Services Manager, the Interim 2nd Line IT Support Engineer will be responsible for delivering technical support across the business and ensuring the effective operation of end-user technologies. Key responsibilities will include: Providing Level 2 remote and on-site support for users across multiple locations across South Yorkshire. Diagnosing and resolving hardware, software, Microsoft 365, network, endpoint and peripheral issues. Supporting and administering Active Directory, Microsoft Entra and Microsoft 365 environments. Managing incidents and service requests through the IT service management platform. Supporting laptops, desktops, mobile devices, printers, scanners and associated peripherals. Assisting with Windows 11, iOS and Android device enrolment, configuration and troubleshooting. Creating and maintaining technical documentation, support procedures and knowledge articles. Supporting IT infrastructure projects, upgrades and operational improvements. Following IT security, data protection and compliance standards. Travelling to sites across the UK and Europe as business needs require. Profile As the successful candidate for the Interim 2nd Line IT Support Engineer role, you should have: A solid understanding of IT systems, hardware, and software. Experience in troubleshooting and resolving technical issues. Knowledge of network systems and configurations. The ability to work independently and manage multiple tasks effectively. An analytical mindset with strong problem-solving skills. Excellent communication skills to provide clear technical support. Job Offer Daily rate of 200 (Inside IR35). 6 Month Contract (Likely Extension). If you are ready to take on this exciting Interim 2nd Line IT Support Engineer role, apply today.
Jul 14, 2026
Contractor
An exciting opportunity for an experienced 2nd Line IT Support Engineer to join a global organisation, providing both remote and on-site support across 3 core UK locations in the South Yorkshire region. The role will focus on end-user support, Microsoft technologies, endpoint management, incident resolution, and contributing to wider IT projects and continuous improvement initiatives. Client Details Our client is a well-established international organisation with operations across the UK and Europe. They are investing in their IT function and require an experienced IT Technician to support users across multiple sites, ensuring a high-quality service and seamless technology experience for employees. Description Reporting to the IT Services Manager, the Interim 2nd Line IT Support Engineer will be responsible for delivering technical support across the business and ensuring the effective operation of end-user technologies. Key responsibilities will include: Providing Level 2 remote and on-site support for users across multiple locations across South Yorkshire. Diagnosing and resolving hardware, software, Microsoft 365, network, endpoint and peripheral issues. Supporting and administering Active Directory, Microsoft Entra and Microsoft 365 environments. Managing incidents and service requests through the IT service management platform. Supporting laptops, desktops, mobile devices, printers, scanners and associated peripherals. Assisting with Windows 11, iOS and Android device enrolment, configuration and troubleshooting. Creating and maintaining technical documentation, support procedures and knowledge articles. Supporting IT infrastructure projects, upgrades and operational improvements. Following IT security, data protection and compliance standards. Travelling to sites across the UK and Europe as business needs require. Profile As the successful candidate for the Interim 2nd Line IT Support Engineer role, you should have: A solid understanding of IT systems, hardware, and software. Experience in troubleshooting and resolving technical issues. Knowledge of network systems and configurations. The ability to work independently and manage multiple tasks effectively. An analytical mindset with strong problem-solving skills. Excellent communication skills to provide clear technical support. Job Offer Daily rate of 200 (Inside IR35). 6 Month Contract (Likely Extension). If you are ready to take on this exciting Interim 2nd Line IT Support Engineer role, apply today.
IT Support Engineer Skelmersdale Permanent Office Based Looking for a support role where you can genuinely develop your infrastructure skills rather than simply reset passwords? Our client is one of the UK's largest specialist management organisations, operating nationally and investing significantly in technology, digital transformation and business growth. As their internal IT function continues to expand, they're looking for an experienced IT Support Engineer to become a key member of their technology team based at their Skelmersdale headquarters. This is a broad technical position offering exposure across infrastructure, end-user computing, Microsoft technologies, telephony, networking and business systems, alongside involvement in ongoing IT improvement projects. The Role Reporting into the Infrastructure Manager, you'll support users across the organisation whilst helping maintain and improve the company's technology estate. Responsibilities include: Delivering 1st and 2nd Line IT support Supporting Microsoft Windows desktop and server environments Managing Microsoft 365 and Active Directory Monitoring infrastructure, backups and security Supporting Hyper-V and virtual environments Assisting with SQL databases and business systems Administering telephony platforms Working on hardware refreshes and infrastructure projects Maintaining documentation and IT standards Helping drive continuous improvement across the IT function We're looking for someone with experience of: IT Support Engineer IT Technician 2nd Line Support Service Desk Microsoft Windows Windows Server Active Directory Microsoft 365 Hyper-V SQL Networking ITSM platforms Why Join? This is a fantastic opportunity to join a stable, growing organisation where technology is viewed as a genuine business enabler rather than simply a support function. You'll gain exposure to a broad technical environment, work closely with experienced IT leadership and contribute towards projects that directly impact the wider business. As the company continues to grow through investment and acquisition, there will be genuine opportunities to develop your career alongside it.
Jul 14, 2026
Full time
IT Support Engineer Skelmersdale Permanent Office Based Looking for a support role where you can genuinely develop your infrastructure skills rather than simply reset passwords? Our client is one of the UK's largest specialist management organisations, operating nationally and investing significantly in technology, digital transformation and business growth. As their internal IT function continues to expand, they're looking for an experienced IT Support Engineer to become a key member of their technology team based at their Skelmersdale headquarters. This is a broad technical position offering exposure across infrastructure, end-user computing, Microsoft technologies, telephony, networking and business systems, alongside involvement in ongoing IT improvement projects. The Role Reporting into the Infrastructure Manager, you'll support users across the organisation whilst helping maintain and improve the company's technology estate. Responsibilities include: Delivering 1st and 2nd Line IT support Supporting Microsoft Windows desktop and server environments Managing Microsoft 365 and Active Directory Monitoring infrastructure, backups and security Supporting Hyper-V and virtual environments Assisting with SQL databases and business systems Administering telephony platforms Working on hardware refreshes and infrastructure projects Maintaining documentation and IT standards Helping drive continuous improvement across the IT function We're looking for someone with experience of: IT Support Engineer IT Technician 2nd Line Support Service Desk Microsoft Windows Windows Server Active Directory Microsoft 365 Hyper-V SQL Networking ITSM platforms Why Join? This is a fantastic opportunity to join a stable, growing organisation where technology is viewed as a genuine business enabler rather than simply a support function. You'll gain exposure to a broad technical environment, work closely with experienced IT leadership and contribute towards projects that directly impact the wider business. As the company continues to grow through investment and acquisition, there will be genuine opportunities to develop your career alongside it.
Application Support Team Lead Up to £52k plus bonus Milton Keynes / Hybrid VIQU are working with a well-established SaaS provider going through an exciting phase of growth. They're hiring an Application Support Team Lead to help lead their 2nd and 3rd line support teams. This is a player manager role where you're expected to still be hands-on with 3rd line supporting using SQL, and de bugging C# whilst leading and mentoring 5 support professionals. This role would suit an individual who is very strong technically, with some people leadership experience. Experience required for the Application Support Team Lead Strong hands-on SQL skills, working as an escalation point for support teams. Debugging experience, C# ideally, but transferable OOP experience will be considered. 3rd line application support experience. Experience with Azure or AWS platform. Some technical people leadership experience Job duties of the Application Support Team Lead Leading resolution on complex technical tickets across the SaaS platform. Writing and troubleshooting complex SQL queries. Debugging across a range of programming languages. Leading critical incident response and post-incident reviews. Managing, coaching and developing 4-5 senior technical staff. Providing technical insight into Product and Engineering teams to help steer the roadmap of the product lines. Apply now to speak with VIQU IT in confidence. Or reach out to Jack McManus via the (url removed) Do you know someone great? We ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment
Jul 14, 2026
Full time
Application Support Team Lead Up to £52k plus bonus Milton Keynes / Hybrid VIQU are working with a well-established SaaS provider going through an exciting phase of growth. They're hiring an Application Support Team Lead to help lead their 2nd and 3rd line support teams. This is a player manager role where you're expected to still be hands-on with 3rd line supporting using SQL, and de bugging C# whilst leading and mentoring 5 support professionals. This role would suit an individual who is very strong technically, with some people leadership experience. Experience required for the Application Support Team Lead Strong hands-on SQL skills, working as an escalation point for support teams. Debugging experience, C# ideally, but transferable OOP experience will be considered. 3rd line application support experience. Experience with Azure or AWS platform. Some technical people leadership experience Job duties of the Application Support Team Lead Leading resolution on complex technical tickets across the SaaS platform. Writing and troubleshooting complex SQL queries. Debugging across a range of programming languages. Leading critical incident response and post-incident reviews. Managing, coaching and developing 4-5 senior technical staff. Providing technical insight into Product and Engineering teams to help steer the roadmap of the product lines. Apply now to speak with VIQU IT in confidence. Or reach out to Jack McManus via the (url removed) Do you know someone great? We ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment
IT Support Engineer (4 Month FTC) Remote Midlands / South of England Travel 37.5 Hours Join one of the UK's fastest-growing specialist service businesses and help support a technology estate that underpins 1000's of workers daily. Our client is one of the UK's leading service management organisations, operating nationally from multiple depots and supporting some of the country's largest public and private sector organisations. Following continued investment in technology and business transformation, they are looking to appoint an experienced IT Support Engineer on a four-month fixed-term contract. This is an excellent opportunity for someone who enjoys variety. Rather than sitting behind a helpdesk all day, you'll work across multiple locations, support infrastructure projects, assist with new site deployments and become an important part of a growing internal technology function. The Opportunity Working alongside the Infrastructure Manager and wider technology team, you'll provide technical support to users across the business whilst helping deliver improvements to infrastructure, systems and end-user technology. Your responsibilities will include: Providing remote 1st and 2nd Line IT support Supporting Microsoft Windows and Microsoft 365 environments Troubleshooting hardware, software and networking issues Assisting with new site rollouts and technology installations Supporting Windows Server infrastructure and virtual environments Working with SQL databases and supporting business applications Maintaining system security, patching and backups Contributing towards infrastructure and technology projects Delivering an excellent customer experience to internal users We'd like to hear from people with experience of: IT Support IT Engineer Desktop Support Infrastructure Support Microsoft Windows Microsoft 365 Active Directory Hyper-V / Virtualisation Networking SQL Azure (desirable) Why Apply? You'll be joining a business that continues to invest heavily in technology, digital transformation and its people. No two days are the same, with exposure to project work, infrastructure improvements and support across a nationwide operation. It's an opportunity to broaden your technical experience while working within a friendly and collaborative IT team.
Jul 14, 2026
Seasonal
IT Support Engineer (4 Month FTC) Remote Midlands / South of England Travel 37.5 Hours Join one of the UK's fastest-growing specialist service businesses and help support a technology estate that underpins 1000's of workers daily. Our client is one of the UK's leading service management organisations, operating nationally from multiple depots and supporting some of the country's largest public and private sector organisations. Following continued investment in technology and business transformation, they are looking to appoint an experienced IT Support Engineer on a four-month fixed-term contract. This is an excellent opportunity for someone who enjoys variety. Rather than sitting behind a helpdesk all day, you'll work across multiple locations, support infrastructure projects, assist with new site deployments and become an important part of a growing internal technology function. The Opportunity Working alongside the Infrastructure Manager and wider technology team, you'll provide technical support to users across the business whilst helping deliver improvements to infrastructure, systems and end-user technology. Your responsibilities will include: Providing remote 1st and 2nd Line IT support Supporting Microsoft Windows and Microsoft 365 environments Troubleshooting hardware, software and networking issues Assisting with new site rollouts and technology installations Supporting Windows Server infrastructure and virtual environments Working with SQL databases and supporting business applications Maintaining system security, patching and backups Contributing towards infrastructure and technology projects Delivering an excellent customer experience to internal users We'd like to hear from people with experience of: IT Support IT Engineer Desktop Support Infrastructure Support Microsoft Windows Microsoft 365 Active Directory Hyper-V / Virtualisation Networking SQL Azure (desirable) Why Apply? You'll be joining a business that continues to invest heavily in technology, digital transformation and its people. No two days are the same, with exposure to project work, infrastructure improvements and support across a nationwide operation. It's an opportunity to broaden your technical experience while working within a friendly and collaborative IT team.
