Service Delivery Manager MLL Telecom Ltd is one of the UK's leading cross-technology network integrators, delivering solutions across Fixed, Radio, and Mobile 4/5G. We enable our customers' communication strategies by designing, developing, and maintaining robust network infrastructures that adapt to today's rapidly evolving environment. We specialise in architecting and managing some of the most complex and secure Data and Voice networks across the Public Sector and Mobile Network Operator markets. We are currently a key delivery partner in more than 15 major UK network deployments, supporting seamless communication for millions of users across businesses, the public sector, and local communities. Our Public Sector team plays a vital role in delivering critical network services for organisations such as the NHS and Emergency Services, including supporting the transition of NHS sites to a new, dedicated health network. Our Service Provider team, are trusted delivery partners in Vodafone's Radio Network Transformation Programme, helping to shape the future of mobile connectivity in the UK. Purpose of role and Ideal Candidate Details We are seeking an experienced Service Delivery Manager to act as the primary interface between our customers, on-site support teams, and MLL's operational and shared service functions. The role is responsible for ensuring the successful delivery of managed IT and telecoms services, maintaining high levels of customer satisfaction, and driving operational excellence. Working as an extension of the customer's team, you will build trusted relationships across both organisations, providing leadership through incidents, service reviews, operational governance and continual service improvement. You will be accountable for ensuring agreed KPIs and SLAs are consistently achieved, whilst proactively identifying opportunities to improve service quality and customer experience. The role requires a customer-facing presence, with attendance on customer sites typically three days per week (with in the Essex region ), alongside close collaboration with MLL's Network Operations Centre, Engineering, Service Desk and wider operational teams. Job responsibilities & Areas of Knowledge and Expertise Responsibilities Act as the primary operational interface between the customer, on-site support teams and MLL's shared service functions. Build trusted relationships with customer stakeholders, operating as an extension of their team and providing day-to-day operational leadership. Ensure contractual KPIs and SLAs are achieved, identifying trends, risks and improvement opportunities. Take ownership of major incidents, operational escalations and service-related issues, coordinating internal teams to drive timely resolution. Manage the transition of new services from project delivery into live operational support, ensuring operational readiness. Chair regular customer service review meetings, presenting service performance, trends, risks and improvement plans. Produce and maintain Service Improvement Plans (SIPs), driving continual service improvement across the customer estate. Ensure customers receive timely, accurate and proactive communications throughout incidents, planned changes and service activities. Develop and maintain service documentation, ensuring it accurately reflects current services, operational processes and customer requirements. Produce performance dashboards and management information covering service performance, customer satisfaction, KPIs and SLA compliance. Work closely with Engineering, Network Operations, and Project teams to ensure services are delivered effectively throughout their lifecycle. Support Client Directors n identifying opportunities for account growth through strong customer relationships, operational insight and service excellence. Carry out regular customer health checks and provide recommendations to improve customer experience and service maturity. Your Knowledge and Experience Essential Proven experience in a Service Delivery Manager or IT Customer Relationship Management role. Experience working within the telecoms, managed services or IT services industry. Strong understanding of ITIL Service Management principles. Experience managing customer incidents, escalations and service reviews. Demonstrable experience managing KPIs, SLAs and continual service improvement. Excellent stakeholder management skills with the ability to build trusted customer relationships. Excellent written and verbal communication skills, with the ability to communicate technical issues to non-technical audiences. Strong organisational skills with the ability to prioritise multiple competing demands. Self-motivated, proactive and able to work independently. Competent in Microsoft Office applications, particularly Excel, Word and PowerPoint. Desirable Good understanding of networking technologies, including WAN, LAN, Wi-Fi, and SD-WAN. Experience of working within a matrix management environment, collaborating effectively across multiple technical and operational teams. Experience working with public sector customers, including local government, NHS or emergency services. ITIL v4 Foundation (or higher). Experience working alongside Network Operations Centres (NOC), Engineering and Project Delivery teams. Experience of working in customer environments where regular on-site presence is required. Job Benefits & Engagement At MLL Telecom, we're passionate about transforming the world of telecoms and empowering our people to grow with us. Joining MLL means being part of an innovative company that values your skills, invests in your development, and provides real opportunities for career progression. Here, your passion for technology can shape the future of connectivity while building a rewarding career. You'll get; Pension Scheme Life Assurance HealthCare Insurance Financial Wellbeing & Will Writing Wellbeing Support Programme (EAP) 25 days annual Leave + 8 Bank Holidays Social Engagement & Office Activities MLL Proud Supporter of the Armed Forces Community Employer Recognition Scheme Real Living Wage Employer Work Placement & Apprenticeship Programmes Corporate & Social Responsibilities. Our ED&I Statement At MLL, we are committed to building a diverse and inclusive workplace. We celebrate different perspectives, champion equality, and ensure every team member feels valued, respected, and empowered to succeed. We welcome applicants from all backgrounds and encourage you to bring your authentic self to work MLL's Brand & Behaviours Accountability Builds Trust Accountability requires some kind of honest review to reflect how we are doing against our responsibilities. This is not simply about a contract or project plan, it is about a mindset, an air that is portrayed as 'we have got this!' Data Delivers Distinction We need people to think in a 'data is valuable' kind of way, not just for efficient operations but also for winning in the market. This is not some mechanical thing, it is a way of thinking, of seeing the world. Challenging for Change We want people who want to challenge the status quo. Delivering Excellence This belief stems from being accountable to one another. Having confidence in our data enables us to be accountable. And being prepared to challenge means we don't settle for mediocre.
Jul 10, 2026
Full time
Service Delivery Manager MLL Telecom Ltd is one of the UK's leading cross-technology network integrators, delivering solutions across Fixed, Radio, and Mobile 4/5G. We enable our customers' communication strategies by designing, developing, and maintaining robust network infrastructures that adapt to today's rapidly evolving environment. We specialise in architecting and managing some of the most complex and secure Data and Voice networks across the Public Sector and Mobile Network Operator markets. We are currently a key delivery partner in more than 15 major UK network deployments, supporting seamless communication for millions of users across businesses, the public sector, and local communities. Our Public Sector team plays a vital role in delivering critical network services for organisations such as the NHS and Emergency Services, including supporting the transition of NHS sites to a new, dedicated health network. Our Service Provider team, are trusted delivery partners in Vodafone's Radio Network Transformation Programme, helping to shape the future of mobile connectivity in the UK. Purpose of role and Ideal Candidate Details We are seeking an experienced Service Delivery Manager to act as the primary interface between our customers, on-site support teams, and MLL's operational and shared service functions. The role is responsible for ensuring the successful delivery of managed IT and telecoms services, maintaining high levels of customer satisfaction, and driving operational excellence. Working as an extension of the customer's team, you will build trusted relationships across both organisations, providing leadership through incidents, service reviews, operational governance and continual service improvement. You will be accountable for ensuring agreed KPIs and SLAs are consistently achieved, whilst proactively identifying opportunities to improve service quality and customer experience. The role requires a customer-facing presence, with attendance on customer sites typically three days per week (with in the Essex region ), alongside close collaboration with MLL's Network Operations Centre, Engineering, Service Desk and wider operational teams. Job responsibilities & Areas of Knowledge and Expertise Responsibilities Act as the primary operational interface between the customer, on-site support teams and MLL's shared service functions. Build trusted relationships with customer stakeholders, operating as an extension of their team and providing day-to-day operational leadership. Ensure contractual KPIs and SLAs are achieved, identifying trends, risks and improvement opportunities. Take ownership of major incidents, operational escalations and service-related issues, coordinating internal teams to drive timely resolution. Manage the transition of new services from project delivery into live operational support, ensuring operational readiness. Chair regular customer service review meetings, presenting service performance, trends, risks and improvement plans. Produce and maintain Service Improvement Plans (SIPs), driving continual service improvement across the customer estate. Ensure customers receive timely, accurate and proactive communications throughout incidents, planned changes and service activities. Develop and maintain service documentation, ensuring it accurately reflects current services, operational processes and customer requirements. Produce performance dashboards and management information covering service performance, customer satisfaction, KPIs and SLA compliance. Work closely with Engineering, Network Operations, and Project teams to ensure services are delivered effectively throughout their lifecycle. Support Client Directors n identifying opportunities for account growth through strong customer relationships, operational insight and service excellence. Carry out regular customer health checks and provide recommendations to improve customer experience and service maturity. Your Knowledge and Experience Essential Proven experience in a Service Delivery Manager or IT Customer Relationship Management role. Experience working within the telecoms, managed services or IT services industry. Strong understanding of ITIL Service Management principles. Experience managing customer incidents, escalations and service reviews. Demonstrable experience managing KPIs, SLAs and continual service improvement. Excellent stakeholder management skills with the ability to build trusted customer relationships. Excellent written and verbal communication skills, with the ability to communicate technical issues to non-technical audiences. Strong organisational skills with the ability to prioritise multiple competing demands. Self-motivated, proactive and able to work independently. Competent in Microsoft Office applications, particularly Excel, Word and PowerPoint. Desirable Good understanding of networking technologies, including WAN, LAN, Wi-Fi, and SD-WAN. Experience of working within a matrix management environment, collaborating effectively across multiple technical and operational teams. Experience working with public sector customers, including local government, NHS or emergency services. ITIL v4 Foundation (or higher). Experience working alongside Network Operations Centres (NOC), Engineering and Project Delivery teams. Experience of working in customer environments where regular on-site presence is required. Job Benefits & Engagement At MLL Telecom, we're passionate about transforming the world of telecoms and empowering our people to grow with us. Joining MLL means being part of an innovative company that values your skills, invests in your development, and provides real opportunities for career progression. Here, your passion for technology can shape the future of connectivity while building a rewarding career. You'll get; Pension Scheme Life Assurance HealthCare Insurance Financial Wellbeing & Will Writing Wellbeing Support Programme (EAP) 25 days annual Leave + 8 Bank Holidays Social Engagement & Office Activities MLL Proud Supporter of the Armed Forces Community Employer Recognition Scheme Real Living Wage Employer Work Placement & Apprenticeship Programmes Corporate & Social Responsibilities. Our ED&I Statement At MLL, we are committed to building a diverse and inclusive workplace. We celebrate different perspectives, champion equality, and ensure every team member feels valued, respected, and empowered to succeed. We welcome applicants from all backgrounds and encourage you to bring your authentic self to work MLL's Brand & Behaviours Accountability Builds Trust Accountability requires some kind of honest review to reflect how we are doing against our responsibilities. This is not simply about a contract or project plan, it is about a mindset, an air that is portrayed as 'we have got this!' Data Delivers Distinction We need people to think in a 'data is valuable' kind of way, not just for efficient operations but also for winning in the market. This is not some mechanical thing, it is a way of thinking, of seeing the world. Challenging for Change We want people who want to challenge the status quo. Delivering Excellence This belief stems from being accountable to one another. Having confidence in our data enables us to be accountable. And being prepared to challenge means we don't settle for mediocre.
Service Delivery Manager MLL Telecom Ltd is one of the UK's leading cross-technology network integrators, delivering solutions across Fixed, Radio, and Mobile 4/5G. We enable our customers' communication strategies by designing, developing, and maintaining robust network infrastructures that adapt to today's rapidly evolving environment. We specialise in architecting and managing some of the most complex and secure Data and Voice networks across the Public Sector and Mobile Network Operator markets. We are currently a key delivery partner in more than 15 major UK network deployments, supporting seamless communication for millions of users across businesses, the public sector, and local communities. Our Public Sector team plays a vital role in delivering critical network services for organisations such as the NHS and Emergency Services, including supporting the transition of NHS sites to a new, dedicated health network. Our Service Provider team, are trusted delivery partners in Vodafone's Radio Network Transformation Programme, helping to shape the future of mobile connectivity in the UK. Purpose of role and Ideal Candidate Details We are seeking an experienced Service Delivery Manager to act as the primary interface between our customers, on-site support teams, and MLL's operational and shared service functions. The role is responsible for ensuring the successful delivery of managed IT and telecoms services, maintaining high levels of customer satisfaction, and driving operational excellence. Working as an extension of the customer's team, you will build trusted relationships across both organisations, providing leadership through incidents, service reviews, operational governance and continual service improvement. You will be accountable for ensuring agreed KPIs and SLAs are consistently achieved, whilst proactively identifying opportunities to improve service quality and customer experience. The role requires a customer-facing presence, with attendance on customer sites typically three days per week (with in the Essex region ), alongside close collaboration with MLL's Network Operations Centre, Engineering, Service Desk and wider operational teams. Job responsibilities & Areas of Knowledge and Expertise Responsibilities Act as the primary operational interface between the customer, on-site support teams and MLL's shared service functions. Build trusted relationships with customer stakeholders, operating as an extension of their team and providing day-to-day operational leadership. Ensure contractual KPIs and SLAs are achieved, identifying trends, risks and improvement opportunities. Take ownership of major incidents, operational escalations and service-related issues, coordinating internal teams to drive timely resolution. Manage the transition of new services from project delivery into live operational support, ensuring operational readiness. Chair regular customer service review meetings, presenting service performance, trends, risks and improvement plans. Produce and maintain Service Improvement Plans (SIPs), driving continual service improvement across the customer estate. Ensure customers receive timely, accurate and proactive communications throughout incidents, planned changes and service activities. Develop and maintain service documentation, ensuring it accurately reflects current services, operational processes and customer requirements. Produce performance dashboards and management information covering service performance, customer satisfaction, KPIs and SLA compliance. Work closely with Engineering, Network Operations, and Project teams to ensure services are delivered effectively throughout their lifecycle. Support Client Directors n identifying opportunities for account growth through strong customer relationships, operational insight and service excellence. Carry out regular customer health checks and provide recommendations to improve customer experience and service maturity. Your Knowledge and Experience Essential Proven experience in a Service Delivery Manager or IT Customer Relationship Management role. Experience working within the telecoms, managed services or IT services industry. Strong understanding of ITIL Service Management principles. Experience managing customer incidents, escalations and service reviews. Demonstrable experience managing KPIs, SLAs and continual service improvement. Excellent stakeholder management skills with the ability to build trusted customer relationships. Excellent written and verbal communication skills, with the ability to communicate technical issues to non-technical audiences. Strong organisational skills with the ability to prioritise multiple competing demands. Self-motivated, proactive and able to work independently. Competent in Microsoft Office applications, particularly Excel, Word and PowerPoint. Desirable Good understanding of networking technologies, including WAN, LAN, Wi-Fi, and SD-WAN. Experience of working within a matrix management environment, collaborating effectively across multiple technical and operational teams. Experience working with public sector customers, including local government, NHS or emergency services. ITIL v4 Foundation (or higher). Experience working alongside Network Operations Centres (NOC), Engineering and Project Delivery teams. Experience of working in customer environments where regular on-site presence is required. Job Benefits & Engagement At MLL Telecom, we're passionate about transforming the world of telecoms and empowering our people to grow with us. Joining MLL means being part of an innovative company that values your skills, invests in your development, and provides real opportunities for career progression. Here, your passion for technology can shape the future of connectivity while building a rewarding career. You'll get; Pension Scheme Life Assurance HealthCare Insurance Financial Wellbeing & Will Writing Wellbeing Support Programme (EAP) 25 days annual Leave + 8 Bank Holidays Social Engagement & Office Activities MLL Proud Supporter of the Armed Forces Community Employer Recognition Scheme Real Living Wage Employer Work Placement & Apprenticeship Programmes Corporate & Social Responsibilities. Our ED&I Statement At MLL, we are committed to building a diverse and inclusive workplace. We celebrate different perspectives, champion equality, and ensure every team member feels valued, respected, and empowered to succeed. We welcome applicants from all backgrounds and encourage you to bring your authentic self to work MLL's Brand & Behaviours Accountability Builds Trust Accountability requires some kind of honest review to reflect how we are doing against our responsibilities. This is not simply about a contract or project plan, it is about a mindset, an air that is portrayed as 'we have got this!' Data Delivers Distinction We need people to think in a 'data is valuable' kind of way, not just for efficient operations but also for winning in the market. This is not some mechanical thing, it is a way of thinking, of seeing the world. Challenging for Change We want people who want to challenge the status quo. Delivering Excellence This belief stems from being accountable to one another. Having confidence in our data enables us to be accountable. And being prepared to challenge means we don't settle for mediocre.
Jul 08, 2026
Full time
Service Delivery Manager MLL Telecom Ltd is one of the UK's leading cross-technology network integrators, delivering solutions across Fixed, Radio, and Mobile 4/5G. We enable our customers' communication strategies by designing, developing, and maintaining robust network infrastructures that adapt to today's rapidly evolving environment. We specialise in architecting and managing some of the most complex and secure Data and Voice networks across the Public Sector and Mobile Network Operator markets. We are currently a key delivery partner in more than 15 major UK network deployments, supporting seamless communication for millions of users across businesses, the public sector, and local communities. Our Public Sector team plays a vital role in delivering critical network services for organisations such as the NHS and Emergency Services, including supporting the transition of NHS sites to a new, dedicated health network. Our Service Provider team, are trusted delivery partners in Vodafone's Radio Network Transformation Programme, helping to shape the future of mobile connectivity in the UK. Purpose of role and Ideal Candidate Details We are seeking an experienced Service Delivery Manager to act as the primary interface between our customers, on-site support teams, and MLL's operational and shared service functions. The role is responsible for ensuring the successful delivery of managed IT and telecoms services, maintaining high levels of customer satisfaction, and driving operational excellence. Working as an extension of the customer's team, you will build trusted relationships across both organisations, providing leadership through incidents, service reviews, operational governance and continual service improvement. You will be accountable for ensuring agreed KPIs and SLAs are consistently achieved, whilst proactively identifying opportunities to improve service quality and customer experience. The role requires a customer-facing presence, with attendance on customer sites typically three days per week (with in the Essex region ), alongside close collaboration with MLL's Network Operations Centre, Engineering, Service Desk and wider operational teams. Job responsibilities & Areas of Knowledge and Expertise Responsibilities Act as the primary operational interface between the customer, on-site support teams and MLL's shared service functions. Build trusted relationships with customer stakeholders, operating as an extension of their team and providing day-to-day operational leadership. Ensure contractual KPIs and SLAs are achieved, identifying trends, risks and improvement opportunities. Take ownership of major incidents, operational escalations and service-related issues, coordinating internal teams to drive timely resolution. Manage the transition of new services from project delivery into live operational support, ensuring operational readiness. Chair regular customer service review meetings, presenting service performance, trends, risks and improvement plans. Produce and maintain Service Improvement Plans (SIPs), driving continual service improvement across the customer estate. Ensure customers receive timely, accurate and proactive communications throughout incidents, planned changes and service activities. Develop and maintain service documentation, ensuring it accurately reflects current services, operational processes and customer requirements. Produce performance dashboards and management information covering service performance, customer satisfaction, KPIs and SLA compliance. Work closely with Engineering, Network Operations, and Project teams to ensure services are delivered effectively throughout their lifecycle. Support Client Directors n identifying opportunities for account growth through strong customer relationships, operational insight and service excellence. Carry out regular customer health checks and provide recommendations to improve customer experience and service maturity. Your Knowledge and Experience Essential Proven experience in a Service Delivery Manager or IT Customer Relationship Management role. Experience working within the telecoms, managed services or IT services industry. Strong understanding of ITIL Service Management principles. Experience managing customer incidents, escalations and service reviews. Demonstrable experience managing KPIs, SLAs and continual service improvement. Excellent stakeholder management skills with the ability to build trusted customer relationships. Excellent written and verbal communication skills, with the ability to communicate technical issues to non-technical audiences. Strong organisational skills with the ability to prioritise multiple competing demands. Self-motivated, proactive and able to work independently. Competent in Microsoft Office applications, particularly Excel, Word and PowerPoint. Desirable Good understanding of networking technologies, including WAN, LAN, Wi-Fi, and SD-WAN. Experience of working within a matrix management environment, collaborating effectively across multiple technical and operational teams. Experience working with public sector customers, including local government, NHS or emergency services. ITIL v4 Foundation (or higher). Experience working alongside Network Operations Centres (NOC), Engineering and Project Delivery teams. Experience of working in customer environments where regular on-site presence is required. Job Benefits & Engagement At MLL Telecom, we're passionate about transforming the world of telecoms and empowering our people to grow with us. Joining MLL means being part of an innovative company that values your skills, invests in your development, and provides real opportunities for career progression. Here, your passion for technology can shape the future of connectivity while building a rewarding career. You'll get; Pension Scheme Life Assurance HealthCare Insurance Financial Wellbeing & Will Writing Wellbeing Support Programme (EAP) 25 days annual Leave + 8 Bank Holidays Social Engagement & Office Activities MLL Proud Supporter of the Armed Forces Community Employer Recognition Scheme Real Living Wage Employer Work Placement & Apprenticeship Programmes Corporate & Social Responsibilities. Our ED&I Statement At MLL, we are committed to building a diverse and inclusive workplace. We celebrate different perspectives, champion equality, and ensure every team member feels valued, respected, and empowered to succeed. We welcome applicants from all backgrounds and encourage you to bring your authentic self to work MLL's Brand & Behaviours Accountability Builds Trust Accountability requires some kind of honest review to reflect how we are doing against our responsibilities. This is not simply about a contract or project plan, it is about a mindset, an air that is portrayed as 'we have got this!' Data Delivers Distinction We need people to think in a 'data is valuable' kind of way, not just for efficient operations but also for winning in the market. This is not some mechanical thing, it is a way of thinking, of seeing the world. Challenging for Change We want people who want to challenge the status quo. Delivering Excellence This belief stems from being accountable to one another. Having confidence in our data enables us to be accountable. And being prepared to challenge means we don't settle for mediocre.
Are you an experienced Regional Operations Director looking for a new challenge? Our client is seeking a dynamic individual to join their operations team in Essex. This role involves overseeing a portfolio of homes, ensuring compliance with regulatory standards and delivering exceptional service to residents. With an attractive salary of up to 85k per annum plus a car allowance, this role offers fantastic benefits including 33 days of paid holiday and access to a Blue Light Card for discounts on travel, dining, and leisure activities. You'll also benefit from a comprehensive induction and ongoing training to support your career progression. As a Regional Operations Director, you will: - Oversee a portfolio of homes, ensuring full compliance with all regulatory bodies. - Manage, develop, and support home managers to maintain high standards of care. - Inspire and lead teams to enhance the resident experience. - Ensure the delivery of high-quality services across all homes. - Monitor performance and implement improvements where needed. - Liaise with regulatory bodies and ensure adherence to legislation. - Drive continuous improvement in care standards and operations. Package and Benefits: - Annual salary of up to 85,000 - Car allowance - 33 days paid holiday - Pension scheme - Employee Assistance Scheme for you and your immediate family - Free, on-site parking About You - Experience at Regional level is a must. - Have a strong background in the care sector. - Demonstrate a commitment to high-quality care and resident satisfaction. - Possess detailed knowledge of care sector legislation. - Have experience in a regional role overseeing multiple sites. - Be an inspiring leader with excellent management skills. - Be able to drive compliance and quality improvements. If you're interested in roles such as Regional Manager, Operations Manager, Care Home Director, Area Manager, or Compliance Director, this Regional Operations Director position could be the perfect fit for you. If you're ready to take on the challenge of ensuring excellence in care across a portfolio of homes, apply now for the Regional Operations Director role in Essex. This is your chance to make a significant impact in the care sector while advancing your career. For more information reach out to max at Leaders In Care (url removed)
Jul 07, 2026
Full time
Are you an experienced Regional Operations Director looking for a new challenge? Our client is seeking a dynamic individual to join their operations team in Essex. This role involves overseeing a portfolio of homes, ensuring compliance with regulatory standards and delivering exceptional service to residents. With an attractive salary of up to 85k per annum plus a car allowance, this role offers fantastic benefits including 33 days of paid holiday and access to a Blue Light Card for discounts on travel, dining, and leisure activities. You'll also benefit from a comprehensive induction and ongoing training to support your career progression. As a Regional Operations Director, you will: - Oversee a portfolio of homes, ensuring full compliance with all regulatory bodies. - Manage, develop, and support home managers to maintain high standards of care. - Inspire and lead teams to enhance the resident experience. - Ensure the delivery of high-quality services across all homes. - Monitor performance and implement improvements where needed. - Liaise with regulatory bodies and ensure adherence to legislation. - Drive continuous improvement in care standards and operations. Package and Benefits: - Annual salary of up to 85,000 - Car allowance - 33 days paid holiday - Pension scheme - Employee Assistance Scheme for you and your immediate family - Free, on-site parking About You - Experience at Regional level is a must. - Have a strong background in the care sector. - Demonstrate a commitment to high-quality care and resident satisfaction. - Possess detailed knowledge of care sector legislation. - Have experience in a regional role overseeing multiple sites. - Be an inspiring leader with excellent management skills. - Be able to drive compliance and quality improvements. If you're interested in roles such as Regional Manager, Operations Manager, Care Home Director, Area Manager, or Compliance Director, this Regional Operations Director position could be the perfect fit for you. If you're ready to take on the challenge of ensuring excellence in care across a portfolio of homes, apply now for the Regional Operations Director role in Essex. This is your chance to make a significant impact in the care sector while advancing your career. For more information reach out to max at Leaders In Care (url removed)
A senior leadership role with full commercial and operational ownership. If you are an experienced manager ready to lead a multi-site business unit for one of the UK's most respected fuel suppliers, Watson Fuels wants to hear from you. Niche Recruitment is proud to be partnering with Watson Fuels to recruit an Area Manager covering Braintree and the surrounding depots. This is a significant leadership role with genuine breadth, combining commercial accountability, operational oversight, and people leadership across a busy and important region for the business. This is a field-based role suited to someone equally comfortable driving sales performance and managing day-to-day depot operations. You will lead a team of six, comprising three Account Executives, one Key Account Manager, and two Operations Supervisors, taking full ownership of the commercial and operational performance of your business unit. With almost 70 years of history and over 200 red tankers on the road, Watson Fuels has built its reputation as one of the UK's most determined and supportive fuel suppliers. The culture is one where strong leaders are trusted to run their patch, supported by a business that genuinely invests in its people and takes long-term development seriously. What the role involves Taking full P&L ownership for the business unit, managing volume, margin, cost, and profitability across multiple depot sites Leading and developing a high-performing team of Account Executives, a Key Account Manager, and Operations Supervisors to exceed sales and operational targets Driving sales performance through customer retention, new business growth, and margin optimisation across the region Overseeing day-to-day depot operations across Braintree and the surrounding areas, ensuring safe, reliable, and efficient delivery Overseeing planning, scheduling, and resource deployment to maximise driver and asset utilisation Acting as a visible leader and advocate for HSSEQ standards, promoting a safety-first culture across all sites Ensuring full compliance with driver hours, vehicle standards, transport regulations, and company policies Managing high-profile customer relationships and supporting cross-selling across the product and service portfolio Driving continuous improvement in service, cost, and operational performance Supporting succession planning, team development, and a culture of accountability and collaboration Working closely with regional, supply, finance, and HSSEQ teams to deliver against business objectives What Watson Fuels is looking for A proven background in sales management, with experience leading and developing field-based sales teams to exceed targets and KPIs Operational experience in a depot-based or logistics environment, with an understanding of planning, driver management, and compliance requirements Experience managing high-profile customer accounts and driving commercial performance at a senior level Full P&L accountability and confidence managing budgets, costs, and margin in a fast-paced environment Strong people leadership skills with the ability to inspire, develop, and hold a diverse team accountable A safety-first mindset and working knowledge of HSSEQ standards and transport regulations Experience handling investigations, disciplinaries, and performance management Fuel, distribution, or logistics industry experience is strongly preferred, as is familiarity with regulatory bodies such as HMRC, VOSA, and the Environment Agency What's on offer Competitive salary Performance-related bonus Car allowance 25 days holiday plus bank holidays Matched pension contributions Private medical and dental cover, with single cover paid by Watson Fuels Employee Assistance Programme Perkbox rewards, savings, and wellbeing perks Cycle to Work and Home and Tech schemes Free annual flu jab and eye care Long service awards Why this role could be your next step This is a rare opportunity to take genuine ownership of a multi-site business unit within a well-established, growing business that has the scale to offer real career progression. If you are a commercially driven leader with the operational credibility to manage people, performance, and delivery across a busy region, and you are ready for a role where your impact will be visible and your contribution genuinely valued, we would love to hear from you. Apply now with your up-to-date CV and a member of the Niche Recruitment team will be in touch to discuss next steps.
Jun 25, 2026
Full time
A senior leadership role with full commercial and operational ownership. If you are an experienced manager ready to lead a multi-site business unit for one of the UK's most respected fuel suppliers, Watson Fuels wants to hear from you. Niche Recruitment is proud to be partnering with Watson Fuels to recruit an Area Manager covering Braintree and the surrounding depots. This is a significant leadership role with genuine breadth, combining commercial accountability, operational oversight, and people leadership across a busy and important region for the business. This is a field-based role suited to someone equally comfortable driving sales performance and managing day-to-day depot operations. You will lead a team of six, comprising three Account Executives, one Key Account Manager, and two Operations Supervisors, taking full ownership of the commercial and operational performance of your business unit. With almost 70 years of history and over 200 red tankers on the road, Watson Fuels has built its reputation as one of the UK's most determined and supportive fuel suppliers. The culture is one where strong leaders are trusted to run their patch, supported by a business that genuinely invests in its people and takes long-term development seriously. What the role involves Taking full P&L ownership for the business unit, managing volume, margin, cost, and profitability across multiple depot sites Leading and developing a high-performing team of Account Executives, a Key Account Manager, and Operations Supervisors to exceed sales and operational targets Driving sales performance through customer retention, new business growth, and margin optimisation across the region Overseeing day-to-day depot operations across Braintree and the surrounding areas, ensuring safe, reliable, and efficient delivery Overseeing planning, scheduling, and resource deployment to maximise driver and asset utilisation Acting as a visible leader and advocate for HSSEQ standards, promoting a safety-first culture across all sites Ensuring full compliance with driver hours, vehicle standards, transport regulations, and company policies Managing high-profile customer relationships and supporting cross-selling across the product and service portfolio Driving continuous improvement in service, cost, and operational performance Supporting succession planning, team development, and a culture of accountability and collaboration Working closely with regional, supply, finance, and HSSEQ teams to deliver against business objectives What Watson Fuels is looking for A proven background in sales management, with experience leading and developing field-based sales teams to exceed targets and KPIs Operational experience in a depot-based or logistics environment, with an understanding of planning, driver management, and compliance requirements Experience managing high-profile customer accounts and driving commercial performance at a senior level Full P&L accountability and confidence managing budgets, costs, and margin in a fast-paced environment Strong people leadership skills with the ability to inspire, develop, and hold a diverse team accountable A safety-first mindset and working knowledge of HSSEQ standards and transport regulations Experience handling investigations, disciplinaries, and performance management Fuel, distribution, or logistics industry experience is strongly preferred, as is familiarity with regulatory bodies such as HMRC, VOSA, and the Environment Agency What's on offer Competitive salary Performance-related bonus Car allowance 25 days holiday plus bank holidays Matched pension contributions Private medical and dental cover, with single cover paid by Watson Fuels Employee Assistance Programme Perkbox rewards, savings, and wellbeing perks Cycle to Work and Home and Tech schemes Free annual flu jab and eye care Long service awards Why this role could be your next step This is a rare opportunity to take genuine ownership of a multi-site business unit within a well-established, growing business that has the scale to offer real career progression. If you are a commercially driven leader with the operational credibility to manage people, performance, and delivery across a busy region, and you are ready for a role where your impact will be visible and your contribution genuinely valued, we would love to hear from you. Apply now with your up-to-date CV and a member of the Niche Recruitment team will be in touch to discuss next steps.
APPLE TECHNICAL RECRUITMENT (UK) LIMITED
Colchester, Essex
Vacancy Summary Job Title: Contracts Manager Job Type: Permanent Job Ref: Location: East Anglia Start Date: ASAP Salary: 75k- 85k basic plus competitive package Company & Project: A successful main contractor operating multiple sectors including: Commercial, Education, Retail, Residential, Mixed-Use and Industrial are seeking to recruit an experienced an effective Contracts Manager to complement their Construction Management team, based in East Anglia. Our client has an excellent reputation in the regional main contracting market and a busy pipeline of work in 2026 due to successful project wins. The company prides itself on the success of its employees, many of which have been with the company for the majority of their careers. Duties & Responsibilities: The successful candidate will take responsibility for overseeing multiple new build projects between c 10m- 20m in value. You will be initially working closely with the pre-construction team to take management of the project through from tender and award stage, liaising with site delivery teams throughout the project to oversee the project to completion. The successful candidate will have an active role in the management of the planning, design and contract administration on the project on an ongoing basis. You will be need to be an excellent communicator, with a track record for successfully delivering projects on time, to a high quality and promoting excellent standards of Health and Safety. Desirable Experience: Previously held a Contracts Manager role with recognised Top 100 Main Contractors. Previous experience in managing multiple projects 10m- 20m+. Exceptional client facing and management skills, experience in leading teams of c15 staff. Ideally from a Site Management or Engineering background. Previous Roles: Contracts Manager OR Project Manager OR Senior Project Manager. Qualifications & Skills: Degree in Civil Engineering or Construction Management or comparable qualification. Application Process: If you would like more information on this Contracts Manager position or any other vacancy please email your current CV through to Jess Quinn; where it will be reviewed and you will be contacted within 48 hours if your CV is of interest. Services advertised by Apple Technical Recruitment are that of an Employment Agency/Business.
Oct 04, 2025
Full time
Vacancy Summary Job Title: Contracts Manager Job Type: Permanent Job Ref: Location: East Anglia Start Date: ASAP Salary: 75k- 85k basic plus competitive package Company & Project: A successful main contractor operating multiple sectors including: Commercial, Education, Retail, Residential, Mixed-Use and Industrial are seeking to recruit an experienced an effective Contracts Manager to complement their Construction Management team, based in East Anglia. Our client has an excellent reputation in the regional main contracting market and a busy pipeline of work in 2026 due to successful project wins. The company prides itself on the success of its employees, many of which have been with the company for the majority of their careers. Duties & Responsibilities: The successful candidate will take responsibility for overseeing multiple new build projects between c 10m- 20m in value. You will be initially working closely with the pre-construction team to take management of the project through from tender and award stage, liaising with site delivery teams throughout the project to oversee the project to completion. The successful candidate will have an active role in the management of the planning, design and contract administration on the project on an ongoing basis. You will be need to be an excellent communicator, with a track record for successfully delivering projects on time, to a high quality and promoting excellent standards of Health and Safety. Desirable Experience: Previously held a Contracts Manager role with recognised Top 100 Main Contractors. Previous experience in managing multiple projects 10m- 20m+. Exceptional client facing and management skills, experience in leading teams of c15 staff. Ideally from a Site Management or Engineering background. Previous Roles: Contracts Manager OR Project Manager OR Senior Project Manager. Qualifications & Skills: Degree in Civil Engineering or Construction Management or comparable qualification. Application Process: If you would like more information on this Contracts Manager position or any other vacancy please email your current CV through to Jess Quinn; where it will be reviewed and you will be contacted within 48 hours if your CV is of interest. Services advertised by Apple Technical Recruitment are that of an Employment Agency/Business.
CITY & COUNTY HEALTHCARE GROUP LTD
Basildon, Essex
Company Description Regional Manager - Bethnal Green, East London & Basildon Salary up to £66,300 At CCH Group, we combine national strength with local expertise, delivering 1.5 million hours of care each month across 260+ locations. Are you a dynamic leader with a passion for exceptional care? Join the UK's largest and most trusted care provider as a Regional Manager and help shape the future of care in your community. We are looking for an experienced Regional Manager to oversee the delivery of high-quality, compliant care services across your region. You will lead and support a team of Branch Managers, driving operational excellence, regulatory compliance, and business growth. Job Description Key Responsibilities: Lead, mentor, and manage Branch Managers within your region. Ensure services meet regulatory and contractual standards. Promote business growth and develop new opportunities. Represent CCH Group with external stakeholders, including Local Authorities, CCGs, and providers. Support regional budgeting, business planning, and tender submissions. Qualifications Registered Manager or Health and Social Care Level 5 qualification. Previous experience in the independent social care sector at a senior level. Strategic business development and stakeholder management experience. Additional Information Who We Are: At CCH Group, our vision is to be the best place to work in care. Our mission is to ensure no one in need of care feels forgotten or alone. We nurture our people, elevate their roles, and transform lives together. Our Values: COMMUNITY: Stronger together, building a thriving culture. COURAGE: Boldly shaping a better future. HEART: Passionate and dedicated-what we do matters. Ready to Make a Difference? Apply today and help transform lives in your community. CCH Group is an Equal Opportunities Employer and a proud member of the Home Care Association, adhering to their Code of Practice.
Oct 01, 2025
Full time
Company Description Regional Manager - Bethnal Green, East London & Basildon Salary up to £66,300 At CCH Group, we combine national strength with local expertise, delivering 1.5 million hours of care each month across 260+ locations. Are you a dynamic leader with a passion for exceptional care? Join the UK's largest and most trusted care provider as a Regional Manager and help shape the future of care in your community. We are looking for an experienced Regional Manager to oversee the delivery of high-quality, compliant care services across your region. You will lead and support a team of Branch Managers, driving operational excellence, regulatory compliance, and business growth. Job Description Key Responsibilities: Lead, mentor, and manage Branch Managers within your region. Ensure services meet regulatory and contractual standards. Promote business growth and develop new opportunities. Represent CCH Group with external stakeholders, including Local Authorities, CCGs, and providers. Support regional budgeting, business planning, and tender submissions. Qualifications Registered Manager or Health and Social Care Level 5 qualification. Previous experience in the independent social care sector at a senior level. Strategic business development and stakeholder management experience. Additional Information Who We Are: At CCH Group, our vision is to be the best place to work in care. Our mission is to ensure no one in need of care feels forgotten or alone. We nurture our people, elevate their roles, and transform lives together. Our Values: COMMUNITY: Stronger together, building a thriving culture. COURAGE: Boldly shaping a better future. HEART: Passionate and dedicated-what we do matters. Ready to Make a Difference? Apply today and help transform lives in your community. CCH Group is an Equal Opportunities Employer and a proud member of the Home Care Association, adhering to their Code of Practice.
CITY & COUNTY HEALTHCARE GROUP LTD
Basildon, Essex
Company Description Regional Manager - Bethnal Green, East London & Basildon Salary up to £66,300 At CCH Group, we combine national strength with local expertise, delivering 1.5 million hours of care each month across 260+ locations. Are you a dynamic leader with a passion for exceptional care? Join the UK's largest and most trusted care provider as a Regional Manager and help shape the future of care in your community. We are looking for an experienced Regional Manager to oversee the delivery of high-quality, compliant care services across your region. You will lead and support a team of Branch Managers, driving operational excellence, regulatory compliance, and business growth. Job Description Key Responsibilities: Lead, mentor, and manage Branch Managers within your region. Ensure services meet regulatory and contractual standards. Promote business growth and develop new opportunities. Represent CCH Group with external stakeholders, including Local Authorities, CCGs, and providers. Support regional budgeting, business planning, and tender submissions. Qualifications Registered Manager or Health and Social Care Level 5 qualification. Previous experience in the independent social care sector at a senior level. Strategic business development and stakeholder management experience. Additional Information Who We Are: At CCH Group, our vision is to be the best place to work in care. Our mission is to ensure no one in need of care feels forgotten or alone. We nurture our people, elevate their roles, and transform lives together. Our Values: COMMUNITY: Stronger together, building a thriving culture. COURAGE: Boldly shaping a better future. HEART: Passionate and dedicated-what we do matters. Ready to Make a Difference? Apply today and help transform lives in your community. CCH Group is an Equal Opportunities Employer and a proud member of the Home Care Association, adhering to their Code of Practice.
Oct 01, 2025
Full time
Company Description Regional Manager - Bethnal Green, East London & Basildon Salary up to £66,300 At CCH Group, we combine national strength with local expertise, delivering 1.5 million hours of care each month across 260+ locations. Are you a dynamic leader with a passion for exceptional care? Join the UK's largest and most trusted care provider as a Regional Manager and help shape the future of care in your community. We are looking for an experienced Regional Manager to oversee the delivery of high-quality, compliant care services across your region. You will lead and support a team of Branch Managers, driving operational excellence, regulatory compliance, and business growth. Job Description Key Responsibilities: Lead, mentor, and manage Branch Managers within your region. Ensure services meet regulatory and contractual standards. Promote business growth and develop new opportunities. Represent CCH Group with external stakeholders, including Local Authorities, CCGs, and providers. Support regional budgeting, business planning, and tender submissions. Qualifications Registered Manager or Health and Social Care Level 5 qualification. Previous experience in the independent social care sector at a senior level. Strategic business development and stakeholder management experience. Additional Information Who We Are: At CCH Group, our vision is to be the best place to work in care. Our mission is to ensure no one in need of care feels forgotten or alone. We nurture our people, elevate their roles, and transform lives together. Our Values: COMMUNITY: Stronger together, building a thriving culture. COURAGE: Boldly shaping a better future. HEART: Passionate and dedicated-what we do matters. Ready to Make a Difference? Apply today and help transform lives in your community. CCH Group is an Equal Opportunities Employer and a proud member of the Home Care Association, adhering to their Code of Practice.
CITY & COUNTY HEALTHCARE GROUP LTD
Basildon, Essex
Company Description Regional Manager - Bethnal Green, East London & Basildon Salary up to £66,300 At CCH Group, we combine national strength with local expertise, delivering 1.5 million hours of care each month across 260+ locations. Are you a dynamic leader with a passion for exceptional care? Join the UK's largest and most trusted care provider as a Regional Manager and help shape the future of care in your community. We are looking for an experienced Regional Manager to oversee the delivery of high-quality, compliant care services across your region. You will lead and support a team of Branch Managers, driving operational excellence, regulatory compliance, and business growth. Job Description Key Responsibilities: Lead, mentor, and manage Branch Managers within your region. Ensure services meet regulatory and contractual standards. Promote business growth and develop new opportunities. Represent CCH Group with external stakeholders, including Local Authorities, CCGs, and providers. Support regional budgeting, business planning, and tender submissions. Qualifications Registered Manager or Health and Social Care Level 5 qualification. Previous experience in the independent social care sector at a senior level. Strategic business development and stakeholder management experience. Additional Information Who We Are: At CCH Group, our vision is to be the best place to work in care. Our mission is to ensure no one in need of care feels forgotten or alone. We nurture our people, elevate their roles, and transform lives together. Our Values: COMMUNITY: Stronger together, building a thriving culture. COURAGE: Boldly shaping a better future. HEART: Passionate and dedicated-what we do matters. Ready to Make a Difference? Apply today and help transform lives in your community. CCH Group is an Equal Opportunities Employer and a proud member of the Home Care Association, adhering to their Code of Practice.
Oct 01, 2025
Full time
Company Description Regional Manager - Bethnal Green, East London & Basildon Salary up to £66,300 At CCH Group, we combine national strength with local expertise, delivering 1.5 million hours of care each month across 260+ locations. Are you a dynamic leader with a passion for exceptional care? Join the UK's largest and most trusted care provider as a Regional Manager and help shape the future of care in your community. We are looking for an experienced Regional Manager to oversee the delivery of high-quality, compliant care services across your region. You will lead and support a team of Branch Managers, driving operational excellence, regulatory compliance, and business growth. Job Description Key Responsibilities: Lead, mentor, and manage Branch Managers within your region. Ensure services meet regulatory and contractual standards. Promote business growth and develop new opportunities. Represent CCH Group with external stakeholders, including Local Authorities, CCGs, and providers. Support regional budgeting, business planning, and tender submissions. Qualifications Registered Manager or Health and Social Care Level 5 qualification. Previous experience in the independent social care sector at a senior level. Strategic business development and stakeholder management experience. Additional Information Who We Are: At CCH Group, our vision is to be the best place to work in care. Our mission is to ensure no one in need of care feels forgotten or alone. We nurture our people, elevate their roles, and transform lives together. Our Values: COMMUNITY: Stronger together, building a thriving culture. COURAGE: Boldly shaping a better future. HEART: Passionate and dedicated-what we do matters. Ready to Make a Difference? Apply today and help transform lives in your community. CCH Group is an Equal Opportunities Employer and a proud member of the Home Care Association, adhering to their Code of Practice.
