Key Worker Salary: £26,630 - £31,490 per annum depending on experience Hours: 35 hours per week Contract: Permanent Location: HMP Birmingham Job reference number: 1739 Cranstoun is an independent charity and leading provider of specialist treatment, harm reduction and recovery services to those affected by drug and alcohol use. This is an exciting opportunity to become a Key Worker within our high performing psychosocial drug and alcohol service in HMP Birmingham. We provide a range of services for those affected by drugs and alcohol. Our skilled and compassionate team work closely with people who use our services to change and save lives. We combine proven expertise in treatment and recovery with innovative approaches and actively involve those we help in improving the design of the services we provide. You will be based in our psychosocial team working with adult males (over 18 years old). You will be responsible for delivering a range of elements of our substance use work including case management, assessments, care planning, the delivery of one-to-one interventions to include harm reduction and motivational work, group work, and engagement support as well as other associated duties. You need to be committed to supporting people who use our services to make positive changes to prepare them for release into the community, and you will arrange continuity of care. You will work in collaboration with the clinical team and integrated working is a key element of this role. You will work within the prison setting and contribute towards the wider prison drug strategy. Having experience of supporting people with complex health needs including substance use, you will bring knowledge and commitment to deliver drug and alcohol treatment. You will have a non-judgemental attitude and a desire to support the lives of people who use our services to be healthier and safer by delivering a high-quality service. Experience of working with drug and alcohol use is essential. You will be a competent communicator, with the ability to work independently and be comfortable and enthusiastic, both with the highlighted client group and working in partnership with other service providers. Previous experience or knowledge of working with individuals on opiate replacement treatment, and/or involved in the criminal justice system will be advantageous. All posts are subject to an enhanced DBS Disclosure. Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment. For more details and to apply, please visit our website via the link. Applicants must be able to provide satisfactory evidence of their right to work in the UK at the application stage. Closing date: 2nd August 2026 .
Jul 10, 2026
Full time
Key Worker Salary: £26,630 - £31,490 per annum depending on experience Hours: 35 hours per week Contract: Permanent Location: HMP Birmingham Job reference number: 1739 Cranstoun is an independent charity and leading provider of specialist treatment, harm reduction and recovery services to those affected by drug and alcohol use. This is an exciting opportunity to become a Key Worker within our high performing psychosocial drug and alcohol service in HMP Birmingham. We provide a range of services for those affected by drugs and alcohol. Our skilled and compassionate team work closely with people who use our services to change and save lives. We combine proven expertise in treatment and recovery with innovative approaches and actively involve those we help in improving the design of the services we provide. You will be based in our psychosocial team working with adult males (over 18 years old). You will be responsible for delivering a range of elements of our substance use work including case management, assessments, care planning, the delivery of one-to-one interventions to include harm reduction and motivational work, group work, and engagement support as well as other associated duties. You need to be committed to supporting people who use our services to make positive changes to prepare them for release into the community, and you will arrange continuity of care. You will work in collaboration with the clinical team and integrated working is a key element of this role. You will work within the prison setting and contribute towards the wider prison drug strategy. Having experience of supporting people with complex health needs including substance use, you will bring knowledge and commitment to deliver drug and alcohol treatment. You will have a non-judgemental attitude and a desire to support the lives of people who use our services to be healthier and safer by delivering a high-quality service. Experience of working with drug and alcohol use is essential. You will be a competent communicator, with the ability to work independently and be comfortable and enthusiastic, both with the highlighted client group and working in partnership with other service providers. Previous experience or knowledge of working with individuals on opiate replacement treatment, and/or involved in the criminal justice system will be advantageous. All posts are subject to an enhanced DBS Disclosure. Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment. For more details and to apply, please visit our website via the link. Applicants must be able to provide satisfactory evidence of their right to work in the UK at the application stage. Closing date: 2nd August 2026 .
Your new company A well-established housing provider is seeking an experienced Housing Officer to join its operations team on a temporary basis. This organisation is committed to delivering high-quality housing services, supporting tenancy sustainment, and creating vibrant, inclusive communities across the region. The successful candidate will play a key role in ensuring residents receive an excellent service while contributing to the effective management of homes and neighbourhoods. Your new role As a Housing Officer, you will manage a varied patch of properties and act as the main point of contact for customers, helping them to sustain successful tenancies and access the support they need. You will work closely with internal teams, external agencies, and community partners to deliver customer-focused housing services and maintain high standards across neighbourhoods.Key responsibilities will include: Managing tenancy and estate-related issues across a designated housing patch. Delivering effective income collection and reducing rent arrears through early intervention and repayment arrangements. Supporting tenancy sustainment and signposting customers to relevant support services. Investigating tenancy breaches and anti-social behaviour cases, working with partner agencies to achieve positive outcomes. Conducting tenancy visits, estate inspections, and customer meetings. Assisting with the allocation and letting of vacant properties. Liaising with property services teams regarding repairs, maintenance, voids, and health and safety matters. Supporting resident engagement activities and customer satisfaction initiatives. Maintaining accurate records and contributing to performance reporting requirements. Building strong relationships with community partners to support residents and improve neighbourhoods. What you'll need to succeed To be successful in this role, you will have: Previous experience within housing management, tenancy management, income recovery, or a related social housing environment. Knowledge of rent arrears management, tenancy sustainment, and housing legislation. Experience managing customer cases and resolving complex housing issues. Strong communication and negotiation skills with the ability to build positive relationships with residents and stakeholders. Experience dealing with anti-social behaviour, safeguarding concerns, and tenancy enforcement matters. Good IT skills and experience maintaining accurate housing management records. The ability to work independently, manage a busy caseload, and achieve performance targets. A full UK driving licence and access to a vehicle for business use. What you'll get in return Competitive hourly rate of 21.00 - 25.00 per hour. Full-time temporary opportunity with a respected housing provider. Varied roles offering a mix of tenancy management, estate management, and customer engagement responsibilities. Opportunity to make a tangible difference to residents and communities. Supportive team environment and exposure to a broad range of housing services. Flexible, community-based role with regular customer and stakeholder interaction. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jul 09, 2026
Seasonal
Your new company A well-established housing provider is seeking an experienced Housing Officer to join its operations team on a temporary basis. This organisation is committed to delivering high-quality housing services, supporting tenancy sustainment, and creating vibrant, inclusive communities across the region. The successful candidate will play a key role in ensuring residents receive an excellent service while contributing to the effective management of homes and neighbourhoods. Your new role As a Housing Officer, you will manage a varied patch of properties and act as the main point of contact for customers, helping them to sustain successful tenancies and access the support they need. You will work closely with internal teams, external agencies, and community partners to deliver customer-focused housing services and maintain high standards across neighbourhoods.Key responsibilities will include: Managing tenancy and estate-related issues across a designated housing patch. Delivering effective income collection and reducing rent arrears through early intervention and repayment arrangements. Supporting tenancy sustainment and signposting customers to relevant support services. Investigating tenancy breaches and anti-social behaviour cases, working with partner agencies to achieve positive outcomes. Conducting tenancy visits, estate inspections, and customer meetings. Assisting with the allocation and letting of vacant properties. Liaising with property services teams regarding repairs, maintenance, voids, and health and safety matters. Supporting resident engagement activities and customer satisfaction initiatives. Maintaining accurate records and contributing to performance reporting requirements. Building strong relationships with community partners to support residents and improve neighbourhoods. What you'll need to succeed To be successful in this role, you will have: Previous experience within housing management, tenancy management, income recovery, or a related social housing environment. Knowledge of rent arrears management, tenancy sustainment, and housing legislation. Experience managing customer cases and resolving complex housing issues. Strong communication and negotiation skills with the ability to build positive relationships with residents and stakeholders. Experience dealing with anti-social behaviour, safeguarding concerns, and tenancy enforcement matters. Good IT skills and experience maintaining accurate housing management records. The ability to work independently, manage a busy caseload, and achieve performance targets. A full UK driving licence and access to a vehicle for business use. What you'll get in return Competitive hourly rate of 21.00 - 25.00 per hour. Full-time temporary opportunity with a respected housing provider. Varied roles offering a mix of tenancy management, estate management, and customer engagement responsibilities. Opportunity to make a tangible difference to residents and communities. Supportive team environment and exposure to a broad range of housing services. Flexible, community-based role with regular customer and stakeholder interaction. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Your new company You will be joining a well-established, purpose-driven organisation that delivers specialist support services to individuals affected by violence, abuse and exploitation. With a strong reputation across the West Midlands, the organisation adopts a trauma-informed and person-centred approach, helping vulnerable individuals rebuild their lives and achieve independence.Working as part of a dedicated Modern Slavery Support Service, you will play a crucial role in providing safe accommodation and tailored support to victims of human trafficking and modern slavery, working closely with partner agencies to deliver the best possible outcomes. Your new role As a Safehouse Support Worker, you will deliver frontline support to individuals living within supported accommodation, ensuring they feel safe, empowered and able to progress through their recovery journey. Your key responsibilities will include: Managing a caseload of clients and delivering holistic, trauma-informed support Conducting risk and needs assessments, safety planning and ongoing case reviews Supporting service users to access their rights, entitlements and external services (e.g. health, housing, legal and wellbeing support) Advocating for clients within the National Referral Mechanism and wider support systems Maintaining a safe and secure accommodation environment, including health and safety compliance Supporting clients with move-in, integration, daily living, and move-on planning Working collaboratively with multi-agency partners to achieve positive outcomes Accurately recording casework and maintaining compliance with safeguarding and organisational standards This is a fast-paced and rewarding role that requires resilience, empathy and the ability to manage complex and often challenging situations. What you'll need to succeed To be successful in this role, you will bring: Experience working with vulnerable adults and/or families in a support setting Strong understanding of safeguarding, risk assessment and trauma-informed practice Knowledge of modern slavery, human trafficking, or related areas (e.g. domestic abuse, homelessness, asylum support) Ability to manage complex caseloads and work to deadlines and performance targets Excellent interpersonal and communication skills, with the ability to build trust and rapport Experience working collaboratively with external agencies and stakeholders Strong organisational skills and the ability to prioritise in a demanding environment Competence in Microsoft Office and case management systems You will also demonstrate resilience, empathy and a genuine commitment to supporting individuals through difficult and distressing circumstances. Please note: due to the nature of the service, there is an occupational requirement for the post-holder to be female, in line with the Equality Act 2010. What you'll get in return In return, you will receive competitive benefits package and the opportunity to make a genuine difference in people's lives, including: Salary of 25,287 - 27,993 (dependent on experience) 25 days annual leave (plus bank holidays), increasing with service Additional wellbeing day and annual leave purchase scheme Mileage allowance for travel Pension contribution (5% employer) Access to training, development and clinical supervision Employee Assistance Programme Regular team away days and a supportive working environment You will also gain invaluable experience working within a specialist service, contributing to life-changing outcomes for vulnerable individuals. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jul 07, 2026
Full time
Your new company You will be joining a well-established, purpose-driven organisation that delivers specialist support services to individuals affected by violence, abuse and exploitation. With a strong reputation across the West Midlands, the organisation adopts a trauma-informed and person-centred approach, helping vulnerable individuals rebuild their lives and achieve independence.Working as part of a dedicated Modern Slavery Support Service, you will play a crucial role in providing safe accommodation and tailored support to victims of human trafficking and modern slavery, working closely with partner agencies to deliver the best possible outcomes. Your new role As a Safehouse Support Worker, you will deliver frontline support to individuals living within supported accommodation, ensuring they feel safe, empowered and able to progress through their recovery journey. Your key responsibilities will include: Managing a caseload of clients and delivering holistic, trauma-informed support Conducting risk and needs assessments, safety planning and ongoing case reviews Supporting service users to access their rights, entitlements and external services (e.g. health, housing, legal and wellbeing support) Advocating for clients within the National Referral Mechanism and wider support systems Maintaining a safe and secure accommodation environment, including health and safety compliance Supporting clients with move-in, integration, daily living, and move-on planning Working collaboratively with multi-agency partners to achieve positive outcomes Accurately recording casework and maintaining compliance with safeguarding and organisational standards This is a fast-paced and rewarding role that requires resilience, empathy and the ability to manage complex and often challenging situations. What you'll need to succeed To be successful in this role, you will bring: Experience working with vulnerable adults and/or families in a support setting Strong understanding of safeguarding, risk assessment and trauma-informed practice Knowledge of modern slavery, human trafficking, or related areas (e.g. domestic abuse, homelessness, asylum support) Ability to manage complex caseloads and work to deadlines and performance targets Excellent interpersonal and communication skills, with the ability to build trust and rapport Experience working collaboratively with external agencies and stakeholders Strong organisational skills and the ability to prioritise in a demanding environment Competence in Microsoft Office and case management systems You will also demonstrate resilience, empathy and a genuine commitment to supporting individuals through difficult and distressing circumstances. Please note: due to the nature of the service, there is an occupational requirement for the post-holder to be female, in line with the Equality Act 2010. What you'll get in return In return, you will receive competitive benefits package and the opportunity to make a genuine difference in people's lives, including: Salary of 25,287 - 27,993 (dependent on experience) 25 days annual leave (plus bank holidays), increasing with service Additional wellbeing day and annual leave purchase scheme Mileage allowance for travel Pension contribution (5% employer) Access to training, development and clinical supervision Employee Assistance Programme Regular team away days and a supportive working environment You will also gain invaluable experience working within a specialist service, contributing to life-changing outcomes for vulnerable individuals. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Residential Support Worker (Mental Health), Flint Green House Location: Acocks Green, Birmingham Salary: £24,570 (£12,285 pro rata) per annum Hours: 18.75 hours per week (Part time working flexible shifts Monday to Sunday) Post holders must be able to work flexible shifts Monday to Sunday. There is also a requirement for the post holders to be available to work sleep-in duties (for which there is a separate allowance paid). Are you enthusiastic, able to facilitate recovery activities, fun loving, passionate about mental health, a good negotiator and motivator and able to work on a rota basis? Our Residents are looking for someone who is pleasant, respectful, approachable, easy to speak to, willing to listen and someone who thinks on their feet. Do you have an interest in working with those who experience mental health distress who are living in a Residential Care Home? We are a leading provider of mental health services in Birmingham and the West Midlands. As a Residential Support Worker, you will work in partnership with people who are experiencing mental health difficulties using a person-centred recovery approach that focuses on maintaining and strengthening their presence in the community. You will have at least 12 months experience of working in an adult social care environment or health and social care setting and be able to demonstrate Birmingham Mind s values. Please see the Residential Support Worker Job Description for full details of all the skills and experience required for this role. Benefits include an attractive defined contribution pension scheme, PayCare which offers employees affordable cover for a range of healthcare treatments, an Employee Assistance Programme which includes free counselling and a comprehensive training programme. Our people are key to the success of the organisation, and we are recognised as both a Mindful Employer as well as achieving Gold standard success in Investors in People. We welcome applications from people who have experienced mental health difficulties. Closing date for applications is Friday 10th October 2025 Interviews will take place on Friday 24th October 2025
Oct 02, 2025
Full time
Residential Support Worker (Mental Health), Flint Green House Location: Acocks Green, Birmingham Salary: £24,570 (£12,285 pro rata) per annum Hours: 18.75 hours per week (Part time working flexible shifts Monday to Sunday) Post holders must be able to work flexible shifts Monday to Sunday. There is also a requirement for the post holders to be available to work sleep-in duties (for which there is a separate allowance paid). Are you enthusiastic, able to facilitate recovery activities, fun loving, passionate about mental health, a good negotiator and motivator and able to work on a rota basis? Our Residents are looking for someone who is pleasant, respectful, approachable, easy to speak to, willing to listen and someone who thinks on their feet. Do you have an interest in working with those who experience mental health distress who are living in a Residential Care Home? We are a leading provider of mental health services in Birmingham and the West Midlands. As a Residential Support Worker, you will work in partnership with people who are experiencing mental health difficulties using a person-centred recovery approach that focuses on maintaining and strengthening their presence in the community. You will have at least 12 months experience of working in an adult social care environment or health and social care setting and be able to demonstrate Birmingham Mind s values. Please see the Residential Support Worker Job Description for full details of all the skills and experience required for this role. Benefits include an attractive defined contribution pension scheme, PayCare which offers employees affordable cover for a range of healthcare treatments, an Employee Assistance Programme which includes free counselling and a comprehensive training programme. Our people are key to the success of the organisation, and we are recognised as both a Mindful Employer as well as achieving Gold standard success in Investors in People. We welcome applications from people who have experienced mental health difficulties. Closing date for applications is Friday 10th October 2025 Interviews will take place on Friday 24th October 2025
