31 jobs found

Income Assistant (Housing) Wembley Park (Hybrid: 3 days office / 2 days WFH) £18.65 PAYE / £24.56 Umbrella per hour 3-Month Contract Monday - Friday, 9:00am - 5:00pm The Role We're looking for a proactive and customer-focused Income Assistant to support a busy Rent Income Team within a local authority housing service. This role is key in delivering high-quality administrative and income collection support, helping residents manage their rent accounts and sustain their tenancies. You'll be part of a collaborative team, working closely with Income Officers, Tenancy Managers, and Welfare Advisors to ensure a seamless and supportive service for residents. Key Responsibilities Provide frontline support via phone, email, and face-to-face enquiries regarding rent accounts and arrears Assist tenants with rent payments, balances, and repayment arrangements for low-level arrears Set up and manage Direct Debits , take payments, and issue rent statements/cards Support the team with administration, data entry, and CRM task management Verify housing costs on Universal Credit portals and send relevant notifications Monitor and recover former tenant arrears and sundry debts Assist in preparing court documentation and case files where required Produce reports and maintain accurate records in line with audit and compliance requirements Provide welfare benefits guidance and signpost residents to additional support services What We're Looking For Experience working in a social housing or income / rent environment Strong customer service skills with the ability to manage sensitive conversations Good understanding of rent collection and arrears processes Knowledge of welfare benefits / Universal Credit Excellent organisational skills with high attention to detail Confident using MS Office (Excel) and housing/CRM systems Ability to work independently and as part of a team If you have the required skills and are interested in this role, please apply.

Fundraising Officer Woking - Hybrid (predominantly home based with requirement to work from central office a minimum of twice per month) Salary: £34,500 - £36,000 per annum Position type: Permanent, full time Friends of the Elderly is a charity dedicated to providing excellent care and support to older people for over 120 years. We aspire to a society where all older people have the opportunity to live fulfilled lives. We do this via our grant giving service, which provides vital financial support to older people who are living in poverty. We also deliver services personalised to individual needs and integrated with local communities at our care homes and day centres. We are now looking for a Fundraising Officer to join our friendly and supportive fundraising team. This is an exciting opportunity for someone who enjoys building positive relationships, delivering excellent supporter experiences and making a tangible difference through their work. Every donation we receive helps us continue supporting older people facing loneliness, poverty and other challenges, and you will play an important role in ensuring those supporters feel valued and connected to our cause. As Fundraising Officer, you will be at the heart of our supporter journey, providing exceptional stewardship to donors and fundraisers while helping to maximise income across a range of fundraising activities. You will be responsible for processing all fundraising income accurately and efficiently, taking ownership of the essential administrative tasks that keep our fundraising running smoothly. You will manage income from individual supporters, including regular donors, and legacy supporters, and lead on our annual our Winter Appeal. Working closely with colleagues across the organisation, including our homes and services, you will help support local fundraising activity and identify opportunities to strengthen supporter engagement and encourage continued support. You will maintain accurate records on our database, generate reports and undertake the essential administration that underpins successful fundraising. We are looking for someone who has experience in fundraising, supporter care, customer service or another relationship-focused role. Experience of working with databases and handling financial and numerical information accurately is essential. You will be confident building and maintaining positive relationships with a range of people and will enjoy providing a high standard of service. Strong organisational skills, excellent attention to detail and the ability to manage competing priorities are all essential. Good IT skills, including Microsoft Word, Excel, Outlook and database systems, are also required. Experience within the charity, not-for-profit or care sectors would be advantageous, as would experience of helping to achieve fundraising objectives and income targets. This is more than just a fundraising role. It is an opportunity to be part of a charity with a long and proud history, where the work you do each day has a direct impact on older people's lives. You will join a close-knit small busy team where every contribution matters, giving you the opportunity to take ownership of your work, develop your skills and see the difference your efforts make. Why join Friends of the Elderly? We champion a healthy work-life balance, giving you the flexibility and support to thrive both professionally and personally. Heritage of Care: Work with a trusted organisation backed by over a century of expertise. Non-Profit Mission: Be part of a charity that prioritises people, not profit. While we take a commercial approach to our work, we are not for profit and we are committed to our charitable values. Professional Development: Access training and career development opportunities. Rewards and recognition We really value the hard work and commitment of all of our staff, and offer: Professional learning and development opportunities. Wellbeing support through various initiatives including an employee assistance programme offering up to 10 counselling, 4 life, 4 leadership, 3 financial coaching sessions per person, per issue, per year. Retail discount schemes to make your salary go further. Access to loans at affordable rates, saving directly from salary and advance pay already earnt. Health cash plans for you and your family. Cycle to work scheme. Long service awards, that increase with length of service. Refer a friend to work for us and receive a £200 bonus. Group Pension Plan, with a 6% contribution from us. Free DBS checks. Safeguarding: Keeping everyone safe is one of the charity's core values and is central to everything we do at Friends of the Elderly. All staff follow our Safeguarding Policy & Procedures and, if they see or suspect abuse, we expect staff to report it straight away. Criminal record checks: As this role involves a dealing with vulnerable adults, successful applicants will undertake an enhanced DBS check, and any offer of employment will be dependent on a satisfactory outcome. Having a criminal record will not necessarily bar a person from working for us, this will depend on the circumstances and background of any record. Equality, Diversity, and Inclusion: Friends of the Elderly strives to treat all staff equally and be a diverse and inclusive workplace, where everyone can be themselves and everyone accepts each other's differences. A charity where everyone is equal but definitely not the same! Our ambition is to ensure equality and celebrate diversity, all working together to create an inclusive workplace, which attracts and retains the best people. People that care and can make a difference. We currently do not provide sponsorship but we welcome applications from those who have a right work in the UK. Don't delay in sending your application as we will interview applicants as they apply. Please refer to the job description upon submitting your application.

ABOUT THE ROLE The Fundraising and Marketing Assistant will play a pivotal part in advancing Off The Records (OTR) fundraising and marketing strategies. As OTR continues to grow, this position will be instrumental in expanding our online presence and ensuring we connect with a broad audience, including young people, families, professionals, and supporters of our mission. It's an ideal opportunity for someone who is both creative and analytical, skilled in producing compelling content and using data to amplify digital impact. This role would suit someone who ideally has previous charity experience, can take initiative, think proactively, and confidently manage projects independently - qualities that are especially important in our small, dedicated team. You'll work on a wide range of projects, creating engaging content that aligns with OTR's brand and values across our website, social media, and email campaigns. This includes developing multimedia content (including graphics, videos and blogs) to promote our work and highlight our impact in the local community. From a fundraising perspective, you will support our fundraising activities and ensure efficient administration using the 'Donorfy' database. This includes leading on the stewardship of donors and community fundraisers, managing our fundraising CRM database, and working on small and medium-sized trust and grant applications. You'll also support digital campaigns and new initiatives, to encourage sustained support for our work. You'll directly help to secure the financial support needed to expand OTR's services and reach more beneficiaries. In addition, you'll analyse the performance of our digital channels - interpreting website analytics, social media metrics, and email campaign results - to provide recommendations that enhance our communications strategies and ensure ongoing impact. This role offers the opportunity to make a meaningful impact within a supportive and passionate team. If you're a skilled communicator driven by purpose, enjoy creating compelling digital content, building strong relationships with individuals, and using data to inform creative strategies, this could be the role for you. JOB PURPOSE The Fundraising and Marketing Assistant will play a key role in implementing OTR's fundraising and marketing strategies. The role involves planning, creating, curating and managing high-quality digital content across our website, social media platforms and email marketing campaigns. Furthermore, you will support key areas of our fundraising strategy, including trust and grant applications, horizon scanning and ensuring excellent fundraising administration across all areas of activity. This position is instrumental in supporting the Head of Fundraising in developing and strengthening OTR's income streams and increasing awareness of OTR's services through effective communications. SPECIFIC ROLE DUTIES Supporting the fundraising strategy • Support OTR's donor and community fundraiser stewardship, through excellent communication and effective relationship management. • Support the implementation of fundraising communications across channels. • Support with small to medium size trust and grant applications, including horizon scanning. • Support the stewardship of small and medium-sized trusts and foundations including scoping, applications, reporting and funder management. • Create engaging content and campaigns to drive income generation. • Help build the small pool of regular donors. Website and CRM maintenance • Work with OTR's Head of Fundraising, Administrative Team Leader and web developer to update and enhance the OTR website. • Monitor website performance, user engagement and SEO trends, suggesting and implementing improvements to enhance user experience and visibility. • Ensure our CRM (Donorfy) is utilised effectively to record, monitor and report on fundraising activity and income. Social media • Work collaboratively with the team, to contribute to OTR's social media presence, by creating and scheduling engaging, accessible, and informative content that resonates with our audience and supports OTR's mission. • Identify new opportunities to grow OTR's social media reach, building awareness of our services, fundraising and outreach work. • Regularly report on social media performance, using insights to inform future content and strategy. • Utilise paid ads to support activity, where relevant. Email marketing • Manage the planning, creation, and delivery of OTR's quaterly email marketing campaigns, including newsletters, fundraising initiatives and service information and signposting. • Ensure all email communications are engaging, well-structured, and in line with OTR's brand and tone of voice. • Assist in the promotion of key OTR events. • Manage and grow OTR's email marketing lists, ensuring they are up to date and GDPR compliant. • Track and analyse the performance of email campaigns, providing reports and insights to the Head of Fundraising. Content creation • With support from the Youth Participation Officer and Youth Board, create engaging, accessible, and informative content for OTR's digital channels, including the website, social media and email marketing. • Develop multimedia content (for example, videos and graphics) to enhance OTR's communication methods and increase engagement. • Contribute to blogs, news articles and case studies that highlight OTR's work, impact and achievements in the sector. Brand and tone of voice • Ensure that all digital content aligns with OTR's brand, tone of voice and style, maintaining a cohesive and recognisable identity across all platforms. • Promote OTR as the leading place to turn to for support, ensuring that our content reflects our professionalism, reputation and expertise. Analytics and reporting • Use analytics tools to track the performance of OTR's digital communications, including website traffic, email engagement and social media reach. • Provide regular reports on digital performance to the Head of Fundraising, including insights and recommendations for improvement. • Provide regular reports from the CRM and other online fundraising platforms to the Head of Fundraising. Promote • Promote OTR as an exceptional and specialist charity. Equality and diversity • Promote good equality practice and play a key role in ensuring equality of opportunity in the workplace. • Observe all relevant law relating to equality of opportunities. • Encourage a working atmosphere where everyone is treated with dignity and respect. Any other duties • The post-holder will work collaboratively with all OTR Trustees, staff and volunteers to provide a seamless service. • Any other duties commensurate with the post.

Parking Appeals Officer Must have good working knowledge on Parking Appeals Key result areas/overview: Parking Appeals officers are there to provide a responsive service to users of parking service Dealing with correspondence, appeals, permits, telephone, calls, income, refunds, complaints, court & bailiffs To represent the client where necessary at adjudication, attend seminars and other working groups and functions To report to the team leader on the requirements for appropriate stock for all functions, experience within appeals is essential for the role. The Dimensions of this role To work within a team of officers providing the customer interface in parking services including correspondence ,appeals, permits, telephone calls , income, Invoicing , refunds ,complaints , courts bailiffs and data entry To represent the client at adjudication and other external functions such as benchmarking and working groups and attend seminars as appropriate To keep the team leader informed on cases , appeals win rates , problems with the computerised systems , process or procedures To hold a Traffic and Parking Legislation knowledge and to consider appeals following 'representations' in line with legislation. Responsible for decision making on whether the appeal is to be accepted or rejected. Make suggestions for developing procedures to improve service delivery, customer focus and efficiency To assist the team leader with reconciling payments received from various internal and external sources, trace errors and resolve To process payments received directly at the council To process refunds To provide the highest level of customer care as the first point on contact for teams dealing with all aspects for parking including complex and contentious cases The candidate we need must be an excellent communicator with previous Parking Appeals experience of 6 months or more, you will have an eye for detail along with experience of working with computerised systems. You will be required to work 36 hours per week, Monday to Friday, usually between the hours of 8am and 5pm or 9am and 6pm. This role of Parking Appeals officer will pay between 26.83 an hour via umbrella If this role is of interest to you or anyone you may know that works within the parking industry please contact the parking team at unity recruitment on (phone number removed) and press 1 for parking Unity offer referral schemes for all successful referrals at officer level Previous Parking industry experience is essential for all parking vacancies

Parking Appeals Officer Must have good working knowledge on parking appeals Key result areas/overview Parking Appeals officers are there to provide a responsive service to users of parking service Dealing with correspondence, appeals, permits, telephone, calls, income, refunds, complaints, court & bailiffs To represent the client where necessary at adjudication, attend seminars and other working groups and functions To report to the team leader on the requirements for appropriate stock for all functions, experience within appeals is essential for the role. The Dimensions of this role To work within a team of officers providing the customer interface in parking services including correspondence ,appeals, permits, telephone calls , income, Invoicing , refunds ,complaints , courts bailiffs and data entry To represent the client at adjudication and other external functions such as benchmarking and working groups and attend seminars as appropriate To keep the team leader informed on cases , appeals win rates , problems with the computerised systems , process or procedures Make suggestions for developing procedures to improve service delivery , customer focus and efficiency To assist the team leader with reconciling payments received from various internal and external sources, trace errors and resolve To liaise with SMPP on financial issues and use the council's ledger To process payments received directly at the council To process refunds To provide the highest level of customer care as the first point on contact for teams dealing with all aspects for parking including complex and contentious cases You will be required to work 36 hours per week, Monday to Friday, Hybrid. Once to twice a month in the office. This role of Parking Appeals officer will pay between 21.41 via umbrella Hybrid working available. If this role is of interest to you or anyone you may know that works within the parking industry please contact the parking team at unity recruitment on (phone number removed) and press 1 for parking Unity offer referral schemes for all successful referrals at officer level Previous Parking industry experience is essential for all parking vacancies

This Fundraising Officer role is responsible for delivering excellent supporter care, managing donor and fundraising income, maintaining CRM records and supporting fundraising campaigns that help improve the lives of older people. The successful candidate will join a small, supportive team in a predominantly home-based role, with only two days per month required in the Woking office. Client Details A well-established national charity with over 120 years of experience supporting older people to live fulfilled lives. The organisation provides vital financial assistance, care services and community support, offering employees the opportunity to make a meaningful impact within a values-driven and supportive environment. Description Process the charity's fundraised income in line with procedures and timescales - including donations received in response to appeals, Direct Debits, online donations and donations received through our homes and services. Liaise with external fundraising agencies as necessary. Ensure donations are acknowledged appropriately and in a timely fashion, in line with our team KPIs. Write and send thank you letters, cards, emails and make telephone calls, personalising this experience as appropriate. Deliver an excellent supporter experience by responding to incoming enquiries from existing and potential supporters (phone, mail, and email). Welcome new donors to ensure they feel valued and engaged. Ensure records on our supporter database (Access Charity CRM) are accurate and up to date at all times, maintain and record changes and developments as they are received. Use the database to create queries and reports and support the team with imports and global updates. Ensure all information is managed, stored and retained in line with current data protection regulations and our privacy policy. Work with IT to schedule software updates as required. Lead on donor appeals and updates (via post and email, with online elements). Make data selections, write and produce fundraising communications, manage distribution, process income and collate results. Lead on legacy administration by acting as the first point of contact, directing cases to the external legacy consultant or internally where needed. Keep records of received and expected legacies. Lead on legacy fundraising by devising and delivering internal and external legacy promotion. Provide an excellent level of supporter care to individuals and groups wishing to undertake fundraising events for the charity. Record and file Gift Aid declarations and ensure every opportunity is taken to maximise income from Gift Aid. Process and submit Gift Aid claims each quarter. Provide administrative support including handling the team's daily post and contributing to reports. Contribute to an up-to-date manual of procedures and processes. Maintain comprehensive, accurate and easily accessible records of all work. Carry out other tasks as required by the Fundraising Manager and Fundraising Team. Follow our Safeguarding Policy & Procedures. Report any suspected abuse immediately. Keep your work environment safe by adhering to Health & Safety policies, identifying hazards, complying with regulations, and maintaining best practices in risk assessment, equipment maintenance, and emergency preparedness. Respect the confidentiality of residents, clients, service users, your team, and the charity by storing all work related and confidential documents securely. Ensure data security, integrity, and availability for all work-related data. Attend regular supervision meetings with your line manager and participate in the annual appraisal scheme, continuously updating your knowledge and skills. Complete mandatory training and keep it up to date and participate in additional training and development activities relevant to your role. Adhere to recognised Codes of Practice relevant to your role and Friends of the Elderly policies and procedures. Demonstrate our Values in your daily interactions with colleagues, residents, clients, service users and anyone else you interact with. Lead by example, promoting values and aligning service delivery and performance with the charity's strategic objectives. Profile The successful candidate will be highly organised, detail-oriented and confident working with data, with strong CRM and Excel skills and the ability to accurately manage donation processing, supporter records and fundraising administration. They will be an excellent communicator who enjoys building relationships with donors and colleagues, thrives in a small, collaborative team environment and is motivated by delivering a great supporter experience while contributing to fundraising campaigns and appeals. Job Offer Excellent work/life balance, with predominantly home-based working. 25 days annual leave plus bank holidays. 6% employer pension contribution. Opportunity to join a friendly, supportive and long-standing team, led by a manager who has been with the organisation for 13 years. A 9-5 role with flexibility, making it ideal for those seeking a sustainable work-life balance. The chance to lead on key fundraising activities, including individual giving, donor stewardship, the annual Winter Appeal and legacy administration. A role with a strong focus on CRM, data management and supporter engagement, rather than cold fundraising, pitching or challenge event fundraising. Training and development opportunities within a respected charity with over 120 years of history. The opportunity to make a tangible difference to older people while working in a close-knit team where every contribution is valued.

Immediate-start interim opportunity paying £165-£175 per day. Varied finance role covering reconciliations, journals, invoicing and audit supp Sage 50 essential, with exposure to a Xero implementation project. Role :Interim Finance Assistant Location: Coventry Contract: Interim (3-6 Months Initially) Hours: 37.5 Hours Per Week Salary/Rate: £165 -£175 (Dependent on Experience) Reporting To: Finance Manager About the Role We are seeking an experienced and adaptable Finance Assistant / Finance Officer to provide immediate support to a busy finance team during a key operational period. Working across two organisations, you will play a vital role in supporting day-to-day finance operations while helping create capacity within the team for the implementation of a new finance system (Xero). This is an excellent opportunity for a hands-on finance professional who enjoys variety, can work independently, and is comfortable supporting multiple areas of finance within a fast-paced environment. Key Responsibilities Posting and processing bank transactions Performing bank reconciliations Completing income reconciliations across multiple payment platforms and revenue streams Supporting sales ledger activities, including raising sales invoices Assisting with credit control and debt collection activities Processing purchase invoices where required Preparing and posting journals Supporting month-end finance processes Maintaining accurate financial records across multiple entities Assisting with audit preparation and responding to audit requests Providing general finance administration support to the wider team Supporting finance improvement projects, including the implementation of Xero About You To be successful in this role, you will be a well-rounded finance professional who can quickly integrate into a busy team and provide practical support where needed. You will have: Previous experience working within a finance function Strong working knowledge of Sage 50 (essential) Experience performing reconciliations and processing financial transactions Good understanding of double-entry bookkeeping and journal postings Competent Excel skills Excellent attention to detail Strong organisational skills and the ability to manage competing priorities A proactive and flexible approach to work Excellent communication skills and a collaborative mindset Desirable Experience Previous experience using Xero Experience supporting finance system implementations Exposure to multi-site or multi-entity organisations Experience within charity, leisure, cultural or not-for-profit sectors Working Environment This is a supportive and collaborative organisation with a friendly and approachable culture. The successful candidate will initially be office-based to ensure effective onboarding and integration with the team, with some flexibility available thereafter. The role offers the opportunity to make an immediate impact during a critical period for the organisation while contributing to important finance transformation initiatives. Why Apply? Immediate start opportunity Varied and hands-on finance role Exposure to finance systems implementation projects Opportunity to work across multiple organisations and sites Potential for longer-term opportunities as the organisation evolves

Finance Officer job in Bath Your new role Reporting to the Finance Manager, you will be responsible for: All aspects of Purchase and Sales Ledger Bank reconciliations Processing income Support with month-end processes Update and maintain records Ad hoc office administration What you'll need to succeed The successful candidate will bring proven experience in a similar role, along with exceptional attention to detail. You will be highly organised, able to prioritise competing demands effectively, and confident in collaborating with colleagues across different areas of the business. This role can be 30 - 37.5 hours per week. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Commercial Waste Support Officer Location: London (Office-based) Pay Rate: 19.98 PAYE per hour / circa 25.00 Umbrella Contract: 4 months (initially) Department: Environment Local Authority We are recruiting for a Commercial Waste Support Officer to join a busy Local Authority team delivering essential environmental services. This role is ideal for an experienced administrator with strong customer service skills who can support a fast-paced, revenue-generating service focused on customer retention and operational efficiency. The Role You will provide day-to-day administrative and customer support to the Commercial Waste team, ensuring smooth service delivery and high levels of customer satisfaction. Key responsibilities include: Handling customer enquiries via telephone, email, and written correspondence Providing administrative support including data entry, record keeping, and document management Liaising with waste contractors regarding new, amended, and cancelled services Monitoring missed collections and service issues, ensuring timely resolution Managing Waste Transfer Notes in line with legislative requirements Maintaining sales trackers and supporting service reporting Assisting customers with account queries, payments, and direct debit setup Supporting basic debt recovery processes and maintaining accurate records Ensuring compliance with GDPR and internal data management policies About You Previous experience in an administrative or business support role Strong customer service and communication skills Good working knowledge of Microsoft Office and databases High attention to detail and ability to manage multiple tasks Experience handling customer queries, complaints, or service issues Understanding of GDPR and data handling best practices Proactive, organised, and able to work collaboratively About the Organisation You will be joining a forward-thinking Local Authority committed to delivering efficient, customer-focused services. The Commercial Waste team plays a key role in generating income while maintaining high service standards across the borough. Flexible working, inclusion, and continuous improvement are at the core of how the organisation operates.

The Role As Licensing Manager, you will lead the Council's Licensing Team within Legal Services, ensuring the effective administration and enforcement of all statutory licensing functions. You will provide technical expertise on complex licensing matters, oversee policy development, manage service performance, and ensure compliance with all relevant legislation. Key Responsibilities Lead, manage and develop the Licensing Team, ensuring high-quality service delivery across all licensing functions. Oversee the administration and enforcement of licences, permits and consents across a range of statutory licensing regimes. Act as the technical lead on complex licensing matters and provide expert advice to officers, Members, businesses and the public. Develop, review and implement licensing policies in line with current legislation and statutory guidance. Monitor service performance through KPIs and performance measures, driving continuous improvement across the service. Manage staffing, training and professional development to ensure best practice is maintained. Lead digital transformation and service modernisation initiatives within Licensing. Manage the licensing budget, income streams and financial performance. Prepare and present reports to Licensing Committees and represent the Council at hearings and Court proceedings where required. Ensure the Council fulfils its statutory duties as the Licensing Authority. About You We're looking for an experienced Licensing professional who can demonstrate: Degree-level qualification or equivalent relevant professional experience. Significant experience working within local authority licensing. Extensive knowledge of: Licensing Act 2003 Gambling Act 2005 Hackney Carriage & Private Hire Licensing Street Trading Street & House-to-House Collections Scrap Metal Licensing Sexual Entertainment Venue (SEV) Licensing Strong knowledge of licensing enforcement and regulatory practice. Previous experience managing staff, service delivery and performance. Why Apply? Opportunity to lead an established Local Authority Licensing Service. Influence service development and drive continuous improvement. How to Apply If you are interested in this opportunity, please send us: Your up-to-date CV Your availability or notice period Your required hourly rate

Job Title: Housing & Support Officer (Level 1 / Level 2) Location: Swindon Hours: (Apply online only) or (Apply online only) Salary: £12.71 per hour + £200 oer month when on call ( if experienced hourly pay rate may be higher ) Job Overview We are currently recruiting for a compassionate and motivated Housing & Support Officer to support vulnerable individuals facing multiple and complex needs. This rewarding role involves helping clients sustain accommodation, improve independence, and overcome barriers such as homelessness, mental health challenges, substance misuse, offending behaviour, and unemployment. You will work closely with internal teams and external agencies to deliver person-centred support, housing management, and resettlement services that empower individuals to make positive long-term changes. This position requires flexibility, excellent communication skills, and a genuine commitment to improving lives. Participation in an on-call rota may be required. The role is temp to perm, with first 3 months probation for the agency and then another 3 months probation for the company. Key Responsibilities Provide housing management, tenancy sustainment, and resettlement support to clients. Process referrals and complete assessments to determine suitability for services. Manage an allocated caseload effectively, ensuring timely support and accurate records. Develop personalised support plans focused on housing goals, independence, and wellbeing. Carry out regular reviews and monitor progress against agreed outcomes. Support clients with accessing benefits, budgeting, charitable grants, and income maximisation. Liaise with landlords, housing providers, support agencies, and statutory services. Advocate on behalf of clients to access appropriate services and opportunities. Manage breaches of tenancy/licence agreements in line with procedures. Maintain accurate case notes, records, and database systems. Assist in reducing void periods and ensuring properties are occupied promptly. Conduct health & safety checks on properties and report repairs or maintenance issues. Support rent recovery processes and work with relevant teams regarding arrears. Attend client meetings, case reviews, and multi-agency meetings as required. Provide reports, statistical information, and case studies when needed. Contribute to team meetings, training, and continuous service improvement. Provide cover for colleagues during absence when required. Work occasional evenings or weekends where service delivery requires it. Requirements Essential Skills & Experience Experience working in housing, homelessness, support work, social care, or a related field. Strong understanding of the challenges faced by vulnerable adults. Excellent communication skills, both written and verbal. Ability to build professional relationships and motivate clients positively. Good organisational skills with the ability to manage a busy caseload. Strong IT skills including Microsoft Office and case management systems. High levels of confidentiality, professionalism, and attention to detail. Ability to work independently and as part of a team. Flexible and adaptable approach to work. Full UK driving licence and access to a vehicle is essential. Benefits Mileage paid at 45p per mile for business travel. Ongoing training and development opportunities. Supportive team environment. Career progression opportunities. Competitive salary and benefits package. Compliance Requirements Enhanced DBS check required. Right to work in the UK. Willingness to work within safeguarding, confidentiality, equality, diversity, and health & safety policies. Apply Now If you are a serious applicant who meets the above criteria and is looking to join a successful and growing team, we want to hear from you. This role offers an excellent opportunity for career progression and the chance to become a valued permanent member of staff. Sound like the job for you? Click APPLY to upload your CV and one of our friendly team will be in contact. Alternatively call Aga (phone number removed) or the office on (phone number removed) and the team will help you with your registration. CV must be submitted regardless. Gap Personnel is acting as an employment business.

Job Title: Junior Facilities Administrator Location: London Salary: Depending on qualification and experience Job type: Full time, Contract - 8 Months About us: Evergreen established in 1968 has since become one of the largest shipping lines in the world, and it is fully committed to its customers as well as to environment protection. Evergreen's recent shipbuilding program to expand its fleet has already deployed several new containerships with the latest marine technologies which were adopted for quality transportation service and also for sustainable development of marine ecology. About the job: This is an exciting opportunity for the right candidate to join our London Office Procurement and Facilities team. You will have the opportunity to manage and be responsible for maintaining day to day functions of a well-established international company. The role is primarily administrative, however, there is a unique opportunity for the candidate to learn basic facilities operations and management to the General Affairs Team. We are looking for a friendly, confident individual, someone who has a flexible approach to their jobs with a can-do attitude. Responsibilities: Daily post and Courier administration Office equipment and printing administration Meeting Room booking and preparation Assistance to DM on building projects when required Building facilities administration Answering and redirection of incoming calls Telecommunication administration Pantry appliance and sundries administration Assist the General Affairs Team and building manager with ad-hoc facilities management Area office administration Stationery and company merchandise administration Budget analysis About you: This is an entry-level/junior position, so previous facilities or administrative experience is not strictly necessary. However, we are looking for candidates who demonstrate: A "Can-Do" Attitude: You are eager to roll up your sleeves, assist with a variety of tasks, and learn new processes quickly Strong Organizational Skills: You are comfortable managing multiple tasks at once, from courier bookings to office supply stock levels A Proactive Mindset: You take pride in your environment and can identify when something needs attention before being asked Excellent Communication: Whether answering calls or coordinating with building managers, you are professional, clear, and friendly Numerical Aptitude: As this role includes assisting with budget analysis and inventory tracking, a good comfort level with basic figures and Excel is essential Reliability & Flexibility: You are comfortable with an office-based role, willing to work overtime when project deadlines require it, and happy to support the team with ad-hoc requests Eligibility: You must have the full legal right to work in the UK without requiring sponsorship Benefits of Joining Evergreen Marine (UK) Ltd: - Subsidized lunch in our canteen - On-site Gym - Cycle to Work scheme - Sports and Social Club - monthly organized events for staff at discounted rates - Interest-free Company Loan for Annual Season Ticket - Employee Assistance Programme - offering 24/7 Mental Wellbeing Support, counselling service, financial guidance and legal consultations - Personal Accident Insurance - Optional Private Medical Insurance - Life Insurance - Group Company Pension Scheme - Pension advisory services + Annual One-on-One Pension review Meetings - Income Protection Scheme Please click on the APPLY button and you will be redirected to our careers page to apply for this role. Candidates with the relevant experience or job titles of; Administrative Assistant, Office Assistant, Support Administrator, Business Administrator, Admin Support, Office Support, Admin Assistant, Admin, Operation Assistant, Operational Support Administrator, Operational Support Assistant, Office Administrator, Operations Assistant, Operations Administrator, Business Support, Facilities Management, Facilities Officer may also be considered.

Business Support Officer Location : Bournemouth, UK (Hybrid - with a requirement to attend the office one day per week and flexibility to work across sites when required.) Start Date: ASAP / June 2026 Contract Length : Until January 2027 Payrate: 14.82 per hr. via PAYE/ 19.09 per hr. via Umbrella Job Purpose : We are seeking an experienced and highly organised Business Support Officer to provide accurate and efficient administrative support across Transport and Engineering services. The role involves a varied workload including processing purchase orders and invoices, supporting highway searches and Building Control applications, assisting with Street Naming and Numbering enquiries, monitoring shared mailboxes, and liaising with internal and external stakeholders. The successful candidate will be confident using Microsoft 365, spreadsheets and business systems, with strong attention to detail and the ability to manage competing priorities. This is a flexible and collaborative role suited to someone who can work independently, communicate effectively, and remain calm in a busy service environment Job Overview: Be an integral and active member of the Transportation Support Team, working collaboratively with colleagues to support the effective and timely delivery of the service. The Transportation Team provides support to a wide range of teams and directorates, including Transportation, Engineering and Building Control. We are seeking an experienced individual who can multi-task across disciplines, as this role includes a variety of ad hoc tasks. These include arranging travel and accommodation, supporting highway searches, assisting with Building Control applications, processing purchase orders and raising income invoices, carrying out map work using MasterGov and StatMap, and monitoring an external general enquiry mailbox. Key Responsibilities: Provide accurate and efficient administrative support to the various teams supported by the role Accurately process invoices and create purchase orders. Make purchases using a company P-card and raise income invoices to support the efficient running of financial operations. To process personal search enquiries for our searches team and register and update Building Control records. Assist the Street Naming and Numbering team with applications and enquiries relating to new developments and the renaming of properties. Act as a point of contact for external stakeholders to cover incoming enquiries from our mailboxes, responding where possible and escalating more complex queries to the relevant teams. Liaise and communicate effectively with multiple stakeholders to resolve issues and progress required actions in a timely manner. Improve team productivity by monitoring systems currently in place, identifying and raising opportunities for efficiencies, and implementing improvements where possib le. Specific Qualifications and Experience: Robust competency working with data, spreadsheets and Microsoft 365 to Business administration qualification and / or proven experience in a business support or administrative role. Knowledge of business support functions. Excellent communication skills, both written and verbal. A flexible and collaborative approach to working across teams. Ability to work independently and as part of a team. Personal Qualities & Attributes High level of resilience and attention to detail, with the ability to remain calm under pressure. Well organised and able to prioritise and carry out tasks accurately to tight deadlines. Good interpersonal, communication and literacy skills - both written and verbal. Effectively uses IT to complete day-to-day tasks. Uses own initiative and is self-motivated. Prepared to work flexibly in a fast-moving and constantly changing environment Job Requirements: Must be able to travel, using public or other forms of transport where viable, or by holding a valid UK driving licence with access to own or pool car. Location: Bournemouth but with flexibility across sites as required. One day's attendance per week in the office - flexible on the day of the week . If shortlisted, a recruiter from the team will contact you within 24-48 hours for an initial discussion. The call will come from a Manchester number (either 0161 or 161). Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.

Fundraising Data Officer Remote with occasional travel to the Woking office 35 hours per week Monday to Friday Salary: 36,000 DOE Are you highly organised with exceptional attention to detail? We are recruiting for a fantastic opportunity to join a well-established national charity in a role where your accuracy and organisation will have a genuine impact. This position is ideal for someone who enjoys working with data, processing information, and ensuring everything is recorded correctly, while also providing excellent support to donors and fundraisers. The Role This is a varied position with a strong focus on data administration and fundraising income processing. You will play a key role in ensuring donations are processed accurately, records are maintained to a high standard, and supporters receive an excellent experience. Key Responsibilities: Process fundraising income accurately and efficiently across multiple income streams. Maintain and update donor records, ensuring all data is accurate and compliant. Produce reports and assist with data analysis to support fundraising activity. Manage fundraising administration, including gift processing and acknowledgements. Support fundraising campaigns by preparing data and administrative materials. Respond to donor enquiries and provide a professional, friendly supporter experience. Work closely with colleagues across the organisation to ensure accurate reporting and smooth fundraising operations. About You: Previous experience in a data administration, fundraising administration or finance administration role. Strong data entry skills with exceptional accuracy and attention to detail. Experience processing payments, donations or financial transactions. Confident using databases and Microsoft Excel to manage and manipulate data. Able to prioritise a varied workload and meet deadlines. Excellent written and verbal communication skills with a customer-focused approach. Experience within the charity sector or fundraising environment would be advantageous but is not essential. If you enjoy working with data, thrive in an organised environment and want your work to support an organisation making a real difference, we would love to hear from you.

Halton Borough Council is seeking an experienced and highly motivated Interim Licensing Manager to lead and develop its Licensing Service within Legal Services. This is an excellent opportunity for a licensing professional with strong leadership capabilities and extensive knowledge of licensing legislation to make a significant impact within a forward-thinking local authority. The Role As Interim Licensing Manager, you will be responsible for leading, managing and developing the Council's licensing functions, ensuring the effective administration, regulation and enforcement of statutory licensing regimes. You will oversee the delivery of high-quality, customer-focused and legally compliant licensing services that promote public safety, safeguard vulnerable people and support the Council's wider corporate objectives. Key responsibilities will include: Leading and managing the Licensing Team to ensure effective service delivery across all licensing functions. Acting as the technical lead on complex licensing matters and overseeing the administration and enforcement of licences, permits and consents. Developing, reviewing and implementing licensing policies in accordance with statutory requirements and best practice. Managing service performance, monitoring KPIs and driving continuous improvement. Contributing to service planning and the development of operational work programmes. Supporting staff development, training and professional competence. Leading digital transformation and service modernisation initiatives. Managing licensing budgets, income streams and financial performance. Providing expert advice to the public, trade representatives, elected members and senior officers. Ensuring compliance with all relevant licensing legislation and statutory duties. Leading and supporting enforcement activity, including inspections and investigations where required. Representing the Council at Court, licensing hearings and committee meetings. Preparing and presenting reports to Regulatory Committees and Sub-Committees. Developing strong partnerships with key stakeholders including Police, Home Office, HMRC, Gambling Commission, responsible authorities and local businesses. Overseeing statutory returns, public registers, FOI responses and performance monitoring. Reviewing and implementing licensing fees and charges in accordance with legal requirements. Participating in relevant Liverpool City Region and multi-agency groups. About You We are looking for an experienced licensing professional who can provide confident leadership whilst maintaining high standards of regulatory compliance and customer service. You will possess: Degree-level qualification or equivalent professional expertise. Evidence of continuous professional development. Significant experience and knowledge of licensing legislation, policy and enforcement practice, including: Licensing Act 2003 Gambling Act 2005 Hackney Carriage and Private Hire Licensing Street Trading House-to-House and Street Collections Scrap Metal Licensing Sexual Entertainment Venue (SEV) Licensing Proven experience managing staff, performance and service delivery. Experience drafting, reviewing and implementing licensing policies. Experience preparing committee reports and presenting evidence at hearings and Court. Experience managing budgets and financial performance. Strong leadership, communication and organisational skills. The ability to interpret and apply complex legislation and guidance. Experience using licensing systems such as Lalpac. The ability to manage competing priorities and work to tight deadlines. Additional Requirements Willingness to work outside normal office hours when required, including attendance at evening committee meetings and enforcement activities. Full UK driving licence and access to a vehicle, as regular travel across the borough and occasionally further afield is required. Why Join Halton Borough Council? This is a fantastic opportunity to join a committed local authority and play a key role in delivering effective licensing services that protect residents, support businesses and maintain public confidence in regulatory services. Connect2Halton is a trading style of Halton & Kent Commercial Services LLP- A joint venture between Halton Borough Council & Commercial Services Kent Ltd. Connect2Halton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.

We're delighted to be recruiting on behalf of our superb client for a Compliance Officer to join their growing team in Cardiff on a 6-month Fixed Term Contract. This is a fantastic opportunity for an organised and detail-oriented individual who enjoys working with processes, governance and compliance. You'll play a key role in helping the business remain compliant, audit-ready and continually improving its systems and documentation. What you'll be doing: Supporting GDPR and data governance activities. Maintaining compliance records and documentation. Assisting with ISO and ESG audits and reporting. Managing document control and filing systems. Supporting the review and update of company policies and procedures. Identifying and escalating compliance risks where appropriate. About you: We're looking for someone who has: Previous experience in a compliance or administrative role. A good understanding of GDPR and data protection, with the ability to create and amend policies and procedures. Excellent organisational skills and strong attention to detail. A proactive, professional and collaborative approach. What's on offer: Salary will be 30k (pro rata for 6 months) 23 days holiday per year (pro rata) Free on-site parking Private healthcare Group Income Protection Life Assurance Cardiff Full-time Monday-Friday, 9:00am-5:30pm If you're looking to join a supportive business where you'll have the opportunity to make a real impact, we'd love to hear from you. Apply today to find out more about this excellent opportunity.

George Watson's College wishes to appoint a Senior Philanthropy Officer to lead the school's individual giving and legacy fundraising initiatives, and support major programmes and campaigns. Develop strong relationships with donors and our alumni community to grow philanthropic income and long-term engagement. MAIN RESPONSIBILITIES Individual Giving Lead the planning, execution and optimisation of individual giving efforts. Manage campaign setup, timelines, assets, and donor experience. Monitor performance and analyse results to drive continuous improvement in participation, engagement, and revenue. Collaborate with Admissions and Marketing, and other internal teams, to source and develop compelling content. Along with the Head of Development, manage a fundraising communications calendar and play a leading role in content creation. Collaborate with the Admissions and Marketing team to ensure website content, landing pages, and donation pages support digital giving goals. Execute fundraising strategies in partnership with the Head of Development. Build, segment, code, and deploy emails to support giving campaigns and organisational priorities. Manage a portfolio of donors linked to specific programmes and campaigns. Legacies Plan and deliver multi-channel legacy marketing campaigns (print, digital, events) Build and maintain relationships with legacy pledgers and prospects Deliver high-quality, sensitive stewardship to recognise and retain legacy supporters Organise events and communications to engage legacy supporters Produce compelling and sensitive legacy messaging and materials Campaign/Programmes Manage and grow the patrons programme, including recruitment, retention, and upgrades Develop a clear donor journey, including benefits, communications, and recognition Monitor performance against income targets and KPIs Work in collaboration with Heads of the Creative Arts programmes to monitor and administer funds for maximum impact across the arts Foundation Places and Enrichment Fund Support impact reporting and administration of discrete aspects of our widening access programmes. Manage application process to the Enrichment Fund, including managing enquiries, disbursements and liaison with Finance. Any other duties related to these programmes as directed by senior staff. IDEAL CANDIDATE Essential: Relevant degree, professional qualification or equivalent professional experience Demonstrable experience in Individual Giving, Direct Marketing or Legacy fundraising, with an annual income return of 6+ figures Proven track record of delivering successful multi-channel campaigns Strong understanding of supporter journeys, acquisition and retention Skilled in data analysis, performance tracking and forecasting Proficiency with graphic design tools, experience with Canva would be an advantage. Demonstrable experience with Raisers Edge, or similar CRM system Ability to manage complex projects and programs and deliver to set KPI and timelines Excellent written and verbal communication skills. Experience with content writing, brand voice, and digital fundraising best practices. Ability to build and foster relationships across business functions. Understanding of charity law, GDPR and best practices in fundraising Commitment to high level of professional standards Genuine appreciation of George Watson's College's mission and the ability to communicate it Desirable: Fundraising or marketing qualification such as CIOF accreditation or CIM qualifications. Event management experience Experience of working in the education or charity sectors Understanding of the Independent School sector

Our client is looking for a Chargers Advisor for Housing for a temporary 3-month contract to support the Housing Income department with the delivery of the service charging process to tenants and leaseholders. Responsibilities will include: Service charge administration-related complaints and queries from customers, ensuring that the customer experience is positive, professional and compliant, within set timescales Support the annual rent and service charge setting process to ensure that estimates and actuals are comprehensive and accurate With support and direction from Officers and Managers, you will be responsible for the collection and enforcement of former tenant charges and housing debts, including write-off proposals where required Analyse data and ensure charges are accurately applied to accounts and invoiced Support investigations resulting from appeals, complaints, and enquiries and in the event of legal challenge, Judicial Review or Ombudsman Enquiry Requirements: Experience of working in a financial, accounting, or income service Knowledge and experience of using and interpreting data and customer accounts to provide advice Knowledge of housing legislation or debt recovery This is a Hybrid role, ideally working from home 3 days with 2 days in the office

Job Title: Chief Operating Officer Contract: Permanent Salary: £65,000 per annum Hours per week: 35 hours Annual Leave: 25 days plus 8 bank holidays Role Description The COO is the Cathedral's principal member of staff and has responsibility for the overall operational performance and administration of the organisation, its assets and its people. Appointed by the Chapter and accountable to them through the Dean, the COO works with the Senior Leadership Team (SLT) to develop and implement strategy and policy, ensure effective governance and compliance, manage the business functions of the Cathedral and monitor its overall progress and development. Key Responsibilities Strategic Leadership Lead the development of the Cathedral's overall strategy to reflect the Cathedral's Vision and Values. Ensure the effective implementation of the Cathedral's masterplan and successfully deliver outcomes through the effective performance management of goals and objectives. Secure financial sustainability, achieve growth and optimise the efficient use of resources through effective short, medium and long term planning. Safeguarding Work closely with the Dean, the Cathedral Safeguarding Committee, Chapter Safeguarding Lead and the Safeguarding Officer to develop and deliver the Cathedral's safeguarding strategy. Act as a role model in upholding safeguarding policies and embedding a healthy safeguarding culture across Cathedral life. Negotiate, implement and continually review the Service Level Agreement with the Diocesan Board of Finance and the Diocesan Safeguarding Officer. Ensure compliance with current safeguarding legislation and national guidance, fostering an environment where safeguarding is everyone's responsibility. Staff and Volunteers Ensure recruitment, training and HR management of staff and volunteers adhere to the Safer Recruitment policies of the Church of England and meet the needs of the Cathedral. Develop a workplace culture and ethos that reflects the Cathedral's values and enables and empowers staff and volunteers. Act as a role model for effective people management, supporting, developing, and constructively challenging others while encouraging continuous professional development. Foster a collegiate, open, and collaborative environment across the Cathedral. Champion diversity and inclusivity within the Cathedral community, providing opportunity and support for all. Cathedral Compliance and Operational Management Ensure the effective running and forward planning of Chapter and other governance committees, including compliance with the Constitution and Statutes. Ensure trustees and others in governance positions are properly inducted and trained including in safeguarding. Ensure that the Cathedral meets all legislative regulations and complies with ecclesiastical and charity laws. Be accountable for reporting to the Charity Commission and Companies House. Work with the Chief Finance Officer to ensure that the strategic plan is supported by a robust, multi-year financial plan aligned with long-term objectives. Work with the Visitor Experience Manager to increase income generation, establishing a growth plan with the Abbey of St Edmund, Reborn Project. Work with the Architect and Facilities Manager to ensure the Cathedral meets its statutory and legal obligations relating to heritage, ecclesiastical and listed buildings in its care. Work with the Facilities Manager to ensure the Cathedral meets its statutory and legal requirements in relation to its properties and responsibilities as a landlord. Ensure effective management of Health and Safety across the Cathedral ensuring compliance with statutory legislation and best practice; ensure emergency procedures are up to date. Ensure all data is protected and processed in full compliance with GDPR legislation. Ensure that the Cathedral is complies with all legal requirements, interpreting and communicating changes in compliance to the Chapter and Cathedral staff. Support the Church of England's Net Zero targets and ensure the Cathedral has a plan for reducing carbon emissions; adhering to statutory requirements relating to Net Zero. Ensure suitable IT provision is in place, to support Cathedral operations, is secure and regularly review software and hardware requirements. Work with the Marketing & Communications Manager to oversee public relations, ensuring appropriate management of reputation, branding, and media activities; act as Cathedral spokesperson as appropriate. Review working methods, office accommodation and administration support to ensure arrangements are fit for purpose. Promote open and transparent ways of working throughout the administration, with effective communication and engagement at all levels. Oversee the effective planning and management of key projects and the implementation of delivery programmes to achieve operational and strategic objectives. Support the Dean in managing relationships with the 1327 Club. Ensure the effective management, use and future development of all the Cathedral's assets. Be responsible for contingency planning, including the management of insurance, disaster recovery and salvage planning and oversee the Cathedral's risk register. Develop for approval, maintain and regularly review policy and procedure documents of Chapter and ensuring they are embedded across the organisation. Chair staff and management meetings. Manage the business operations of the Cathedral in accordance with the values, standards and budgets agreed by Chapter. Lead, manage, motivate and empower staff and volunteer teams through effective structures, training and professional relationships. Direct Reports Chief Finance Officer Cathedral Safeguarding Officer Human Resources Officer Visitor Experience Manager Volunteer Manager Marketing and Communications Manager Facilities Manager Shop Manager Pilgrims' Kitchen Manager Attendance Required at: Chapter Meetings Finance Committee Nominations Committee Risk, Audit and Review Committee Safeguarding Committee Health and Safety Committee Information Protection Group The Guild of St Edmund Committee Forum Annual Parochial Church Meeting (APCM) Enterprises Ltd Meetings Eco St Eds Committee Abbey of St Edmund, Reborn CIO Cathedral Administration and Finance Association (CAFA)conferences Person Specification Essential Qualities A proven track record of strategic leadership with successful delivery of projects and outcomes within an organisation of a similar size and complexity. Experience of working at board level or closely with boards. Significant leadership capability, with the ability to influence, inspire, and engage the Cathedral Community and external stakeholders. An empowering management style that fosters teamwork, trust and collaboration, with a strong understanding of HR best practice. Successful experience of leading significant change and of fostering a culture of continuous improvement and development within a complex organisational environment. Proven experience in managing operational performance within tight financial constraints in a complex, multi-faceted environment. Effective delivery of financial strategy and budget management, demonstrating strong commercial acumen. An understanding of safeguarding and the critical role it plays in protecting all people. Desirable Qualities Previous experience as a COO or at a similar senior leadership level. An understanding of the complexities in managing wide-ranging cathedral operations or previous experience within a Church of England setting. A good understanding of best practice in charity governance. Experience of managing a heritage site. Experience working with volunteers. Experience in safeguarding best practice. Knowledge and skills Ability to understand complex operational issues and develop creative and innovative solutions. Excellent written and verbal communication skills, with the confidence to share information effectively at all levels internally and externally. Commitment to working efficiently and effectively, utilising technology and software as appropriate. Ability to develop and encourage a strong team ethos among staff and volunteers. Strong analytical skills and sound judgment. Experience of managing budgets. Well-developed interpersonal skills, with the ability to engage comfortably with all users of the Cathedral. Other criteria Empathy with the beliefs and ethos of the Christian faith. Comfortable working within a team of staff and clergy with a range of different skills and gifts, understanding their different roles and working patterns. Commitment to the Cathedral's purpose and vision, and to taking an active role in the Cathedral's community, mission and outreach. A satisfactory enhanced Disclosure and Barring Service (DBS) check is required for this post. The appointment is subject to a six-month probation period. . click apply for full job details