137 jobs found

Job Title: Senior C# .NET Developer Location: Bromley & London - Hybrid ( 3 days in office is essential) Contract: 12 months with possible extension for one more year. Rate: Highly competitive Status : Inside IR35 Working pattern: Full time Overview We are seeking an experienced C# .NET Developer to develop, enhance, and support a suite of critical business applications built on modern Microsoft technologies, including .NET 6 and .NET 8. The successful candidate will work within a globally distributed development team, collaborating with both technical and business stakeholders across the UK (London, Bromley, Camberley) and internationally (Singapore, India, New York, and Chicago). The role offers the opportunity to contribute to business-critical systems while working in a collaborative and supportive environment. Key Responsibilities Design, develop, enhance, and maintain enterprise applications using C# and .NET technologies. Support and improve existing business-critical systems, ensuring stability, performance, and scalability. Work closely with business users, analysts, and technical teams to gather requirements and deliver solutions. Participate in the full software development lifecycle, including design, development, testing, deployment, and support. Collaborate with globally distributed development teams across multiple locations and time zones. Contribute to technical discussions, solution design, code reviews, and continuous improvement initiatives. Troubleshoot and resolve application, integration, and database-related issues. Essential skills Core Development Strong experience with C# development experience. Asp .Net Core .NET 6.0 / .NET 8.0 .NET Framework 4.7+ REST APIs Development SQL/SQL Server Experience designing and developing Web Services, including: SOAP Services Strong understanding of API design principles and documentation standards. ASP.NET MVC 5 ASP.NET Web API 2 Front-End Development Angular (v2+) IBM MQ/MQ messaging JavaScript Why Join Us? Work on projects that make a difference in the financial sector. Collaborate with a talented team in a vibrant environment. Enjoy a competitive daily rate and flexible working arrangements. If you are ready to take your career to the next level and contribute to exciting projects, apply now! We can't wait to meet you! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

IT Support Analyst (1st/2nd Line) Day Rate: 150 - 200/day (Outside IR35) Location: Farringdon, London (5 days Onsite) Duration: 6 Months with Potential extension About the Role We are seeking a proactive and hands-on IT Support Analyst to provide 1st and 2nd line technical support across our busy London office and regional sites. Reporting directly to the IT Lead, you will play a crucial role in delivering frontline technical assistance, keeping systems running smoothly, and supporting exciting new site launches. This is a fantastic opportunity to work within a major, fast-paced construction sector environment, supporting end-users, project teams, and key stakeholders. Key Responsibilities User Support: Provide frontline 1st and 2nd line support for hardware, software, and network-related issues, ensuring high-quality customer service via the help desk ticket system. M365 Administration: Utilize working knowledge of Microsoft 365 to administer and maintain SharePoint and OneDrive environments. Infrastructure & Deployment: Install, configure, and maintain computer systems, networks, printers, and peripheral IT equipment. Assist with software and OS rollouts. Maintenance & Projects: Perform routine system updates and performance monitoring. Support key IT projects, including hardware upgrades and new network installations. New Office Opening: Travel to Suffolk as required to assist with setting up and opening a new regional office. Documentation: Record support activities, troubleshooting steps, and resolutions to contribute to internal knowledge sharing. Remote Assistance: Support the IT Lead remotely as and when required. Requirements & Qualifications Proven experience in a 1st/2nd line IT technical support role. Solid working knowledge of Microsoft 365 (specifically SharePoint and OneDrive administration). Strong hardware, software, and basic network troubleshooting skills. Excellent communication and stakeholder management skills. Flexibility to travel to Suffolk when required for project support. Prior experience in the construction or field-services sector is a plus, but not essential. This is an urgent vacancy where the hiring manager is shortlisting for an interview immediately. Please apply with a copy of your CV or send it khushboo. removed) Randstad Technologies is acting as an Employment Business in relation to this vacancy.

Senior Service Designer - 3x Positions Inside IR35: 425 - 450 p/d Hybrid: 1-2 a week into London ASAP Starts (August): Long term programmes We are looking for three experienced Senior Service Designers to join multidisciplinary teams delivering complex public sector transformation work. All three roles require strong service design and human-centred design capability, experience working in multidisciplinary teams, and a sound understanding of Government Digital Service principles, the Service Standard and the government service delivery lifecycle. The precise focus, activities and expected outcomes will vary by workstream, but across all three positions, Senior Service Designers will be expected to: Lead service design activities within a multidisciplinary delivery team. Understand and map complex services across users, operations, policy, technology and data. Work closely with User Researchers, Product Managers, Business Analysts, Delivery Managers, Architects, Engineers and subject matter experts. Map current-state journeys, operational processes, hand-offs, pain points and dependencies. Develop future-state journeys, service blueprints, workflows and service concepts where required. Translate research and evidence into clear user needs, design opportunities and actionable recommendations. Plan and facilitate workshops, co-design sessions, focus groups and stakeholder discussions. Create clear visual and written artefacts that communicate complex service problems and opportunities. Prototype and test service concepts at an appropriate level of fidelity. Work iteratively, using evidence to challenge assumptions and reduce uncertainty. Identify risks, constraints and dependencies affecting service feasibility and delivery. Champion accessibility, inclusive design and user-centred ways of working. Communicate confidently with senior stakeholders and support evidence-based decision-making. Contribute to knowledge sharing, handover and continuous improvement across the wider team.

IT Applications Service Manager 450- 550 per day (Outside IR35) 3-Month Contract Rochdale (2-3 days per week on-site) An experienced IT Applications Service Manager is required to join a housing organisation during a period of transformation and operational change. This is an excellent opportunity for a hands-on applications leader to take ownership of a diverse applications estate, ensuring services are stable, reliable and aligned with business needs. You'll lead an established team, manage key suppliers, and drive improvements across service delivery, support and governance. Key responsibilities: As IT Applications Service Manager, you will be responsible for the day-to-day management of business-critical applications, ensuring high levels of performance, availability and user satisfaction. Working closely with operational and project delivery teams, you'll play a key role in ensuring that technology change is successfully transitioned into support while maintaining a high-quality BAU service. Leading and developing a team of Application Analysts and Senior Application Analysts. Managing the operational performance of the organisation's application estate. Owning application lifecycle management, service performance and continual improvement initiatives. Managing 2nd and 3rd line support processes, escalations and incident resolution. Overseeing supplier and vendor relationships, driving accountability and SLA performance. Supporting change and release activities to ensure smooth transition into live service. Establishing robust governance, processes and service management practices. Working with technical and business stakeholders to prioritise improvements and drive better outcomes. Skills/Experience: Proven experience managing enterprise application services within a complex environment. Strong leadership experience, including developing and mentoring technical teams. A background in service operations, application support and continual service improvement. Experience managing third-party suppliers and outsourced service providers. Excellent stakeholder management and communication skills. Experience of incident, problem, change and release management processes. Experience within housing, local government or the wider public sector would be highly desirable.

Our client is looking for 2 HR reporting analysts to create a number of custom reports as they move from one HRIS system to another. They have identified numerous leadership reports that are not mapping to the new system (SuccessFactors), so need re-writing. You will work closely with HR stakeholders and technical staff to deliver accurate, insightful and scalable reporting that supports the businesses strategic decision making. Experience wise you will need to have extensive experience in the design and build of custom reports and dashboards and work with stakeholders to gather reporting requirements and translate business needs into effective reporting solutions. Ensure data accuracy, integrity and consistency across HR reporting outputs and provide guidance and support to end users on reporting capabilities and best practices and support. It would be advantageous if you have worked on large HRIS integrations and data migrations previously supporting global HR teams and a background in working within professional services or consulting would be a bonus. If you have experience building reports and dashboards across other platforms, you will be provided with SuccessFactors training. The role will be remote and will be inside IR35.

Your new company Global services business in Liverpool, in the process of centralising and standardising business intelligence and management information reporting across the group. Your new role You'll support the existing MI and Projects team to develop reporting solutions across multiple areas. Duties will include: Working with the MI team and the UK businesses to design / build / improve reports and train end users to become self-sufficient in working with them Generating reports and analysis from single or multiple systems Assist in the development of Environmental, Social and Governance (ESG) reporting, an area of increasing focus in the business Evaluate existing tools and reports to identify areas of improvement Support the transition to standardised BI solutions, including MS Fabric and Power BI Support ad-hoc UK and Group reporting and analysis Troubleshoot areas of master data and develop processes to ensure accuracy going forwards Create and maintain relevant documentation and procedures What you'll need to succeed Previous experience in an analysis, commercial finance, master data or systems job An understanding of ERP systems and analytics tools, including knowledge of Power BI to a high standard Proven ability to develop and maintain complex Excel models Available to start in August 2026 What you'll get in return 12-15 month FTC Home-based, remote work with some UK travel. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

hackajob is collaborating with Kainos to connect them with exceptional professionals for this role. Join Kainos and Shape the Future At Kainos, we're problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we're transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together. We believe in a people-first culture , where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you'll be part of a diverse, ambitious team that celebrates creativity and collaboration. Ready to make your mark? Join us and be part of something bigger. Main purpose of the role & responsibilities in the business As a Consultant in the Workday Product Business Unit at Kainos, you will be the primary technical point of contact for our Partners and a recognised Pay Transparency Analyzer (PTA) expert, ensuring our Partners are equipped, informed and supported to succeed with Kainos PTA. You will own the technical relationship with Partners, manage the documentation and enablement materials they rely on, and act as the bridge between our Partners and Kainos' Services, Support and Product Development teams. This is a role with a clear growth path. As you build deep product and Partner expertise, the role will evolve towards a Customer Value Manager (CVM) remit - becoming a trusted advisor who drives PTA adoption, customer satisfaction, growth and retention. We are looking for someone who combines genuine technical depth with strong relationship-building skills and the commercial curiosity to grow into a value-management role over time. Some travel will be expected. Your responsibilities Initial focus - Partner technical enablement PTA expertise - Act as a subject-matter expert in Pay Transparency Analyzer (PTA), providing authoritative technical guidance and first-hand product knowledge to our Partners and internal teams. Partner technical contact - Be the direct, day-to-day technical point of contact for Partners, answering queries, troubleshooting and ensuring Partners have what they need to deliver successfully with Kainos PTA. Documentation ownership - Own, maintain and continually improve the documentation, training materials, user guides and sales enablement materials provided to Partners, ensuring content is accurate, current and fit for purpose. Onboarding and tenant setup - Support the onboarding of new customers and Partners, contributing to operational frameworks, technology deployment and Workday tenant setup for PTA. Bridging the gap - Be the liaison between Partners and all Kainos PTA functions - Services, Support and Product Development - ensuring a seamless Partner experience and proactively surfacing and resolving any issues. Maintain effective communication channels with Workday across all aspects of Pay Transparency, including support, releases and outages. Issue management - Manage escalations and work closely with technical support teams to resolve platform-related issues swiftly, maintaining open communication and timely responses. Customer/Partner advocate - Channel Partner feedback into Kainos' Product and Development teams to improve the Kainos PTA offering, advocating for Partner needs in roadmap planning and enhancements. As the role evolves - Customer Value Management Proactive Customer Success and Value Management - Build and maintain strong, long-term relationships with key stakeholders, including HR and IT teams. Conduct regular check-ins and proactively manage a portfolio of customers to drive long-term success and value from Kainos PTA, identifying where value is not being realised and taking corrective action with internal teams. Workday Roadmap - Develop a clear understanding of each customer's Workday roadmap and link key events on it to how Kainos PTA can help them realise maximum value with minimal risk. Adoption and Value Management - Work with customers to define success metrics and track the realisation of value, monitoring adoption and ensuring value is recognised and communicated to key stakeholders. Value Planning - Create Value Plans, including Strategic Business Objectives and associated OKRs, and keep these up to date in the relevant Customer Value dashboards. Retention - Support Customer Success teams in retaining product subscriptions across your customer base, proactively identifying retention risks and leading recovery plans in collaboration with other Kainos functions. CRM management - Accurately report on customer status using PTA Health and Customer Status indicators in our chosen toolset. Growth partnership - Work closely with an aligned Account Director or Account Manager to identify upsell and cross-sell opportunities based on customer needs and usage patterns. What we are looking for Essential Workday HCM certified. Consulting experience, with a track record of delivering for clients in a professional services or technology environment. Strong technical aptitude with hands-on Pay Transparency Analyzer (PTA) experience, or the demonstrable ability to become a PTA expert quickly. Experience of Workday implementations, including deployment, configuration and tenant setup. Ability to translate customer needs into operational solutions, and to lead or contribute to cross-functional workstreams that drive alignment with external partners such as Workday. Experience in a technical, customer- or partner-facing role within a technology environment, with a track record of building trust and delivering excellent service. Experience creating and maintaining clear technical documentation and enablement materials. Great networking and relationship-building skills, internally and externally, with the ability to communicate effectively from SME/Functional Analyst through to senior stakeholders. Experience in an agile, tech-focused or Cloud SaaS environment. Ability to operate in a fast-moving environment that is constantly adapting to change. Desirable / developing Experience of Workday Advanced Compensation and reporting. Prior Customer Value Manager, Customer Success or account-management experience, or a clear ambition to grow into a value-management role. Commercial acumen, with awareness of both opportunity and risk identification. Ability to understand Large Enterprise clients and map key stakeholders and processes related to our products and services. Embracing our differences At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field. Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out. We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.

HRIS Manager / HR Systems Manager Manchester (Hybrid - 3 days office / 2 days home) Full-time 37.5 hours per week 40,000 - 45,000 per annum / 20.33 - 23.00 per hour 6-Month FTC / Temporary Assignment About the Role We're looking for an experienced HRIS Manager / HR Systems Manager to join our HR Services team on a 6-month assignment. Reporting to the HR Services Director, you will be responsible for supporting, maintaining and developing our HR systems landscape, ensuring it continues to meet business needs and deliver an excellent user experience. This role will suit someone with a strong background in HR systems administration, HR data management and reporting, who enjoys working closely with stakeholders across HR, IT and the wider business to drive continuous improvement. You will play a key role in maintaining system performance, supporting system enhancements, improving data quality and helping to maximise the value of our HR technology platforms. Key Responsibilities Act as the primary point of contact for HR systems administration and support Manage the day-to-day operation of HR systems, ensuring data accuracy and system integrity Support system enhancements, upgrades and continuous improvement activities Coordinate and participate in system testing, user acceptance testing (UAT) and release activities Develop and maintain HR reporting, dashboards and people analytics Ensure robust HR data governance, data quality and compliance standards are maintained Work closely with HR, IT and third-party suppliers to resolve issues and implement improvements Identify opportunities to streamline and automate HR processes Provide guidance and support to system users across the organisation Develop and maintain system documentation, procedures and user guides Support change initiatives and the adoption of new system functionality Monitor system performance and help drive improvements to user experience About You You will have previous experience working within an HR Systems, HRIS or People Systems environment and be confident managing HR data, reporting and system administration activities. You will be comfortable working with multiple stakeholders and have a proactive approach to identifying improvements and solving problems. Essential Experience Previous experience in an HRIS Manager, HR Systems Manager, HR Systems Analyst, HRIS Analyst or similar role Experience supporting and administering HR systems Strong understanding of HR data management, reporting and data governance principles Experience producing HR reports, dashboards and management information Exposure to system testing, UAT and change activities Strong analytical and problem-solving skills Advanced Excel skills Ability to build effective relationships with stakeholders across HR, IT and the wider business Excellent attention to detail and commitment to data accuracy Desirable Experience Experience with SAP SuccessFactors or other enterprise HR systems Knowledge of Employee Central or similar core HR platforms Experience supporting system configuration and optimisation activities Exposure to HR systems integrations and interfaces Experience working within a global or multi-site organisation Power BI or other data visualisation tools Experience working with third-party system providers and vendors Key Skills HR Systems Administration HRIS Management HR Data Governance HR Reporting & Analytics Data Quality Management User Acceptance Testing (UAT) Continuous Improvement Stakeholder Management Process Optimisation Change Management System Support Problem Solving Working Pattern Hybrid working: 3 days office / 2 days home Manchester office location Monday to Friday 9:00am to 5:00pm or 8:30am to 4:30pm Why Join Us? This is an excellent opportunity to join a collaborative HR Services team and make a real impact on the effectiveness of our HR systems and processes. You'll work with a variety of stakeholders, contribute to ongoing improvements and help ensure our HR technology continues to support the business effectively. Please note: Experience with SAP SuccessFactors is advantageous but not essential. We welcome applications from candidates with broader HR systems experience across a range of HRIS platforms. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Job Title: Investment Planning Officer Contract Type: Fixed Term Contract until 20 November 2026 Salary: £36,383.00 per annum, pro rata (£40,040.00 is achieved after 12 months successful performance in the role per annum, pro rata) Working Hours: 17.5 hours per week Working Pattern: Flexible - to be discussed Location: Liverpool (National role) If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as an Investment Planning Officer The Investment Planning Officer is responsible for the day-to-day input, maintenance, correction, and routine investigation of data owned by Asset Strategy and Delivery, helping to ensure information held across relevant systems is accurate, complete, and up to date.Reporting to the Asset Database Manager, the role provides operational support by maintaining accurate records, processing updates and corrections, investigating routine data quality issues, and supporting more complex data cleansing and transformation activities under direction. About you We are looking for someone with:• Experience of data entry, record maintenance, or administrative work involving high volumes of information. • Experience checking data for accuracy, completeness, and consistency, and making routine corrections where required. • Experience using Microsoft Excel and database or line-of-business systems. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: • Competitive pay & generous pension • 28 days holidays plus bank holidays • Flexible working options available • Investment in your learning, personal development and technology • A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered. Role Profile Data Administration and Maintenance • Input, update, and maintain core property and asset data, including property details, attributes, components, and stock condition information.• Process routine data amendments, corrections, and updates in line with agreed procedures.• Check records for missing, duplicated, or inaccurate information and make corrections where required.• Help keep data owned by Asset Strategy and Delivery aligned across relevant systems and spreadsheets. Data Checking and Quality Support • Carry out routine data checks to identify incomplete, inconsistent, or incorrect records.• Review information from colleagues, contractors, surveyors, and other sources to support accurate updates and corrections.• Identify, investigate, and resolve routine data quality issues by checking records, reviewing source information, and liaising with relevant teams to confirm the correct data.• Maintain clear records of updates, corrections, and completed checks. Data Records and Working Standards • Maintain data records, templates, and reference files used to support property and asset data updates.• Follow agreed data standards, naming conventions, and procedures when entering or updating information.• Help keep guidance notes, field definitions, and working instructions up to date.• Escalate recurring data issues or unclear requests to the appropriate manager or system lead. Data Change Processing • Receive and process approved requests for data changes, updates, and corrections.• Carry out bulk uploads, amendments, or cleansing exercises using agreed templates and instructions.• Check completed updates for accuracy and report any issues found.• Refer non-routine or complex changes to the appropriate manager, analyst, or system specialist.• Support the Asset Database Manager with more complex data cleansing, validation, and transformation activities, working to agreed instructions and templates. Systems and Data Maintenance • Use relevant systems, spreadsheets, and standard templates to maintain accurate records for data owned by Asset Strategy and Delivery.• Support uploads of survey information, programme updates, and other routine data changes.• Check imported or updated records to confirm they have been processed correctly.• Work with system users, service teams, and

Avaloq Developer (Contract) Location: London Working Pattern: Hybrid - typically 2 days per week onsite Contract Length: 24 weeks July 2026 - December 2026) Hours: 40 hours per week Rate: Up to 685 per day (Inside IR35 via Umbrella) Job Title: Packaged/SaaS Application Engineer - Avaloq Developer The Opportunity We are seeking an experienced Avaloq Developer to join a high-profile banking programme, delivering enhancements and customisations within the Avaloq Banking Suite . This is an exciting opportunity to work on complex banking solutions, contributing to the design, development and implementation of critical functionality within a fast-paced and collaborative environment. The successful candidate will play a key role in the end-to-end delivery lifecycle, ensuring solutions are designed, developed and tested to meet both business and regulatory requirements. Key Responsibilities Design, develop and implement solutions within the Avaloq Banking Suite. Deliver high-quality Avaloq parameterisation, customisations and scripting packages. Develop and enhance Avaloq modules including: Reports Workflows Context Actions Order Validations Keys Additions Other core banking functions Analyse functional and technical requirements and translate them into robust technical solutions. Develop interfaces and integrations with internal and external systems. Perform unit testing and support system and user acceptance testing activities. Ensure developments meet regulatory, security and quality standards. Collaborate with business analysts, architects, testers and stakeholders throughout the project lifecycle. Support issue resolution, troubleshooting and ongoing application enhancements. Required Skills & Experience Proven experience as an Avaloq Developer within financial services or banking environments. Strong hands-on experience with Avaloq parameterisation and customisation . Expertise in developing Avaloq scripts, workflows, reports and core banking functionality. Experience with Avaloq interfaces and system integrations. Strong understanding of software development best practices and testing methodologies. Ability to interpret business requirements and deliver effective technical solutions. Experience working within Agile and project delivery environments. Excellent analytical, problem-solving and communication skills. Desirable Experience Experience working on large-scale banking transformation programmes. Knowledge of private banking, wealth management or core banking operations. Exposure to regulatory and compliance-driven development within financial services. Experience supporting production releases and post-implementation activities. What's on Offer Competitive day rate of up to 685 per day Inside IR35 (Umbrella) . Hybrid working arrangement with a central London location. Opportunity to work on a major banking platform within a highly skilled delivery team. Immediate project impact with a well-defined contract assignment through to the end of 2026. If you are an experienced Avaloq Developer looking for your next contract opportunity in London, we'd love to hear from you.

Senior Camunda Developer [E2] Role Summary The Technical Architect is accountable for designing and implementing Camunda workflows, integrating systems, and ensuring end-to-end technical quality. 6-9 years of software engineering experience. Translate process requirements into BPMN/DMN models. Design workflow components, service tasks, user tasks, and integration points. Develop and deploy Camunda-based microservices using Java/Spring Boot. Optimize workflow performance, reliability, and error-handling strategies. Coordinate with business analysts, developers, and QA teams. Ensure documentation, code reviews, and compliance with standards. Hands-on in Camunda BPM, BPMN/DMN modelling. Strong Java/Spring Boot development experience. Familiar with REST/SOAP integrations, messaging (Kafka/RabbitMQ). Exposure to Docker, Kubernetes is a plus.

About Scrumconnect At Scrumconnect, we are a people-first digital consultancy that partners with government and private sector organisations to design, build, and deliver user-centred digital services. We bring together multidisciplinary teams of consultants, designers, engineers, researchers, and data specialists to solve complex challenges and create meaningful outcomes for millions of users. We are passionate about delivering high-quality digital solutions that improve public services, drive innovation, and create lasting impact. Our culture is built on collaboration, continuous learning, inclusivity, and excellence. About the Role Scrumconnect is seeking an experienced Data Lead to lead the development and execution of a strategic data vision for a large-scale government programme supporting services used by millions of citizens. This role will be responsible for assessing the current data landscape, defining the future-state architecture and operating model, and creating a roadmap that enables data-driven decision making, operational excellence, and regulatory compliance. The successful candidate will provide both strategic leadership and technical direction while helping shape and scale the data capability required to deliver long-term transformation. Working closely with senior stakeholders, delivery teams, architects, and data specialists, you will ensure that data platforms, governance frameworks, and analytical capabilities align with organisational objectives and government standards. Key Responsibilities Data Strategy & Governance Lead the development and execution of the overall data strategy. Assess and document current ("as-is") data capabilities, platforms, processes, and governance arrangements. Define the target ("to-be") data architecture, operating model, and roadmap. Establish and maintain data governance frameworks, standards, policies, and best practices. Ensure alignment with wider government data strategies and organisational objectives. Promote a culture of data-driven decision making across programmes and stakeholders. Technical Leadership & Architecture Provide technical leadership across data engineering, analytics, and data science initiatives. Define and evolve data architecture, engineering standards, tools, and methodologies. Design scalable, secure, and resilient cloud-based data solutions. Oversee the implementation of data platforms, ETL/ELT pipelines, and analytical solutions. Ensure data services meet both functional and non-functional requirements, including security, performance, and scalability. Drive continuous improvement of data engineering and analytical capabilities. Team Leadership & Delivery Define the optimal team structure, skills, and capabilities required to deliver the data strategy. Lead multidisciplinary teams including data engineers, analysts, data scientists, and architects. Mentor and support team members to foster technical excellence and professional growth. Collaborate with delivery partners and stakeholders to identify and onboard specialist expertise when required. Ensure successful delivery of strategic data initiatives within agreed timelines and budgets. Data Quality, Compliance & Security Implement robust data quality, lineage, metadata, and governance practices. Ensure compliance with GDPR, security policies, government standards, and regulatory requirements. Establish monitoring and reporting mechanisms to maintain data integrity and reliability. Support audits, risk assessments, and compliance activities. Champion secure-by-design and privacy-by-design principles across all data initiatives. Stakeholder Engagement Build strong relationships with senior stakeholders across business and technical teams. Translate complex technical concepts into clear business outcomes and recommendations. Present strategic plans, progress updates, and key insights to executive audiences. Facilitate workshops and decision-making sessions to drive alignment and delivery. Essential Skills & Experience Data Leadership Significant experience leading data engineering, analytics, or data science functions within complex organisations. Proven track record of developing and delivering enterprise-wide data strategies. Experience establishing data governance frameworks and operating models. Technical Expertise Strong experience with AWS cloud services and modern data platforms. Expertise in designing and implementing scalable data architectures and engineering solutions. Experience with ETL/ELT frameworks, data integration, and pipeline automation. Strong understanding of data modelling, data warehousing, and transformation methodologies. Experience supporting data science and machine learning initiatives from experimentation through production deployment. Strong understanding of data security, governance, and operational best practices. Public Sector Experience Experience delivering data initiatives within government or highly regulated environments. Strong understanding of GDPR, information governance, data protection legislation, and public sector compliance requirements. Familiarity with Government Digital Service (GDS) standards and ways of working. Communication & Leadership Excellent stakeholder management and communication skills. Ability to influence senior leaders and drive strategic decision-making. Experience building, leading, and mentoring high-performing data teams. Strong facilitation, collaboration, and workshop leadership capabilities. Technical Environment Experience with some or all of the following technologies is desirable: Cloud & Data Platforms AWS Amazon S3 AWS Glue AWS Lambda Amazon Redshift AWS Lake Formation Data Engineering & Analytics SQL Python ETL/ELT frameworks Data Warehousing solutions Data Modelling methodologies Performance & Digital Analytics Google Analytics Google BigQuery Google Looker Studio Google Tag Manager Desirable Experience Experience within benefits, welfare, citizen services, or wider public sector domains. Previous experience delivering services through public sector frameworks. Security clearance (BPSS, SC, or DV) or willingness to undergo clearance. Experience working within Agile multidisciplinary delivery teams. Experience defining and scaling enterprise data capabilities and operating models.

About Scrumconnect Consulting Scrumconnect Consulting is a multi-award-winning digital consultancy, recognised for delivering impactful and innovative technology solutions across UK government departments. Our work has positively influenced the lives of over 40 million UK citizens.We are passionate about user-centred design, agile delivery, and building digital services that make a real difference. Our teams work at the forefront of innovation, helping organisations transform and deliver high-quality, scalable solutions that truly matter. Overview: We are seeking an experienced Performance Analyst (SFIA 5) to lead performance measurement and analytics across complex digital services. This role focuses on embedding data-driven decision-making, ensuring services are designed and continuously improved based on user needs and measurable outcomes. You will operate at a strategic level, defining performance standards, advising senior stakeholders, and working across multidisciplinary teams to deliver impactful digital services at scale. Key Responsibilities: Performance Leadership & Strategic Measurement Lead and embed performance analysis across complex services or delivery areas Design and implement performance measurement frameworks, including KPIs and user-focused metrics Ensure alignment with Government Digital Service (GDS) standards and best practices Establish and maintain high-quality performance analytics standards Insight Generation & Decision Support Analyse data from multiple sources (user, service, and operational data) to generate actionable insights Translate complex data into clear narratives, dashboards, and recommendations Support teams in designing and iterating services with measurable outcomes Collaboration Across Digital Teams Work closely with Product Managers, Delivery Managers, User Researchers, Designers, and Data Scientists Provide guidance on measurement strategies and interpretation of results Support decision-making in complex and ambiguous environments Capability Building & Leadership Coach and mentor analysts, ensuring quality and consistency in outputs Contribute to and lead communities of practice within performance analytics Define and promote standards, tools, and best practices Required Skills & Experience: Extensive experience in performance analysis for digital services, ideally within large-scale or complex environments Strong expertise in designing performance measurement frameworks, KPIs, and user-focused metrics Proven ability to generate insights from multiple data sources and provide data-driven recommendations Strong stakeholder management and influencing skills, including engagement with senior leadership Excellent communication and data storytelling skills Advanced experience with analytical tools such as: SQL Web analytics platforms (eg, Google Analytics) Dashboarding tools (eg, Power BI, Looker Studio) Desirable Experience: Experience working on public sector or government digital services Experience defining performance strategies across multiple teams or programmes Experience mentoring or leading analyst teams Experience working in hybrid or distributed delivery environments Diversity & Inclusion At Scrumconnect Consulting, we believe that diversity drives innovation and better outcomes. We are committed to fostering an inclusive environment where every individual is valued, respected, and supported. We welcome applications from candidates of all backgrounds and actively encourage individuals from underrepresented groups, including women, people with disabilities, and diverse communities, as well as those seeking flexible working arrangements. As a Disability Confident Level 1 employer, we are committed to providing reasonable adjustments throughout the recruitment process and during employment to ensure equal opportunities for all.

About Scrumconnect Consulting Scrumconnect Consulting is a multi-award-winning digital consultancy whose work has positively influenced the lives of over 40 million UK citizens. We deliver impactful technology solutions across UK government departments, working at the forefront of user-centred design, agile delivery, and scalable digital services that genuinely make a difference. Visa sponsorship available for eligible candidates Strong focus on work-life balance with a flexible hybrid model (3 days onsite) Be part of a collaborative, multidisciplinary agile environment alongside civil servants and industry experts Based in Swansea, South Wales - three days per week on-site Role Overview We are seeking a highly skilled and experienced Java Developer to lead the design, development, and delivery of scalable, secure, and high-performance enterprise applications. The ideal candidate will possess deep expertise in Java and Spring Boot, strong architectural knowledge, and proven experience leading development teams in delivering large-scale digital solutions. As a technical leader, you will drive engineering best practices, mentor developers, contribute to strategic technology decisions, and collaborate closely with cross-functional stakeholders to ensure successful project delivery. Key Responsibilities Technical Leadership Lead the design, development, and maintenance of enterprise-grade Back End applications using Java (8/11/17+) and Spring Boot. Define and drive technical architecture, coding standards, and development best practices. Provide technical guidance and mentorship to development teams. Conduct code reviews and ensure high-quality, maintainable, and secure code. Collaborate with Solution Architects and Engineering Managers on technology roadmaps and architectural decisions. Application Development Design and implement RESTful APIs and microservices-based solutions. Develop scalable, resilient, and high-performing Back End services. Integrate with internal and external systems through APIs, messaging platforms, and event-driven architectures. Ensure compliance with security, performance, and reliability requirements. Architecture & Design Participate in system architecture, technical design discussions, and solution planning. Drive cloud-native development practices and modernization initiatives. Identify and mitigate technical risks and performance bottlenecks. Ensure scalability, maintainability, and extensibility of software solutions. DevOps & Delivery Support and enhance CI/CD pipelines and automated deployment processes. Collaborate with DevOps teams to implement containerized and cloud-based solutions. Contribute to Infrastructure as Code (IaC) initiatives using tools such as Terraform. Participate in release planning, production deployments, and incident management. Stakeholder Collaboration Work closely with Product Owners, Business Analysts, Architects, QA, and DevOps teams. Translate business requirements into technical solutions. Communicate technical concepts effectively to both technical and non-technical stakeholders. Required Skills & Qualifications Technical Skills 8+ years of hands-on software development experience with Java. Strong expertise in Java and Spring Boot frameworks. Extensive experience designing and implementing microservices architectures. Strong knowledge of RESTful API design and integration. Experience with Hibernate, JPA, and ORM frameworks. Hands-on experience with messaging technologies such as Kafka or RabbitMQ. Experience with cloud platforms including AWS, Azure, or GCP. Strong experience with Docker and Kubernetes. Proficiency with relational and NoSQL databases such as PostgreSQL, MySQL, MongoDB, or similar. Deep understanding of application security, authentication, authorization, and secure coding practices. Experience with performance tuning, monitoring, and troubleshooting distributed systems. Strong knowledge of Git, branching strategies, and Agile/Scrum methodologies. Leadership Experience Proven experience leading development teams and delivering complex enterprise projects. Ability to mentor developers and foster technical excellence. Experience managing technical deliverables, estimations, and development planning. Preferred Qualifications Experience working within regulated, standards-driven, or public sector environments (eg, GDS-aligned projects). Experience implementing cloud-native architectures and event-driven systems. Familiarity with Infrastructure as Code tools such as Terraform or CloudFormation. Experience with observability and monitoring tools such as ELK, Grafana, Prometheus, or Splunk. Relevant Java, AWS, Azure, GCP, Kubernetes, or architecture certifications. Experience with Domain-Driven Design (DDD) and API-first development approaches. Soft Skills Strong leadership and decision-making capabilities. Excellent analytical and problem-solving skills. Effective communication and stakeholder management abilities. Strong collaboration and team-building mindset. Ability to balance technical excellence with business objectives. Self-motivated with the ability to work independently and lead distributed teams. Nice to Have Experience in digital transformation programs. Exposure to government, healthcare, banking, or other highly regulated industries. Experience leading geographically distributed development teams. Knowledge of AI-assisted development tools and modern software engineering practices.

Financial Services Research and Insights Data Analyst Who we are GlobalData operates an intelligence platform that empowers leaders to act decisively in a world of complexity and change. By uniting proprietary data, human expertise, and purpose-built AI into a single, connected platform, we help organizations see what s coming, move faster, and lead with confidence. Our solutions are used by over 5,000 organizations across the world s largest industries, delivering tailored intelligence that supports strategic planning, innovation, risk management, and sustainable growth. Why join GlobalData? GlobalData is at a pivotal point in its growth journey and we need curious, ambitious, courageous people to support us in achieving our vision to deliver intelligence that transforms uncertainty into opportunity for the world s most successful organizations.? Our big ambitions mean that life at GlobalData is fast paced, entrepreneurial and rewarding. Working together in an intellectually challenging environment, where learning is super-charged to keep us on our toes, the highly stimulating, fast-paced, global environment we operate in, and our bold ambitions result in unique learning opportunities for our people. The role As a Data Analyst, you will play a key role in developing and maintaining data products that support research across banking, payments, insurance, and wealth management. You'll transform complex datasets into intuitive, interactive Tableau dashboards, enabling internal teams and external clients to explore market trends and insights. Working closely with analysts, you'll design and enhance dashboards, ensure data quality, and deliver engaging visualisations using large market datasets, survey data, and proprietary research. As the team's Tableau expert, you'll also promote best practices, provide guidance to colleagues, and help drive continuous improvements to our data products. This role is central to delivering high-quality, data-driven insights that support decision-making for clients ranging from start-ups to global blue-chip organisations, helping to maintain GlobalData's reputation as a leading provider of market intelligence. What you ll be doing Design, build, and maintain interactive Tableau dashboards across Banking, Payments, Insurance, and Wealth Management research. Independently develop new dashboards and data visualisations from concept through to delivery. Revamp and enhance existing dashboards by improving usability, functionality, performance, and visual design. Maintain and update existing dashboard suite, ensuring data accuracy, consistency, and timely refreshes. Manipulate, clean, validate, and analyse large datasets, including market data, survey data, and proprietary research datasets. Collaborate with research analysts to understand business requirements and translate analytical needs into effective data visualisations. Develop and implement best practices for dashboard design, data modelling, and visual storytelling. Ensure data quality and integrity across all dashboard products and underlying datasets. Identify opportunities to automate reporting processes and improve data workflows. Support the development of new data products and interactive client deliverables. Act as the team s Tableau subject matter expert, providing guidance and troubleshooting support. Train and mentor colleagues in Tableau functionality, dashboard development, and data visualisation best practices. Continuously explore new Tableau features and data visualisation techniques to improve the team s capabilities. What we re looking for Have at least 1 year of experience in a data analyst, business intelligence, or analytics role within financial services, market intelligence, research, or a similar analytical environment. Have hands-on experience with Tableau, including building sophisticated interactive dashboards from scratch. Demonstrate strong expertise in dashboard design, data visualisation principles, and user experience. Have advanced Excel skills and experience manipulating large, complex datasets. Be experienced in cleaning, validating, transforming, and managing market and survey data. Have strong analytical skills with the ability to identify trends, patterns, and anomalies within large datasets. Be comfortable working with multiple data sources and ensuring data quality across reporting outputs. Be highly organised, capable of managing multiple dashboard projects simultaneously and meeting deadlines. Be a proactive problem solver with a continuous improvement mindset. Be confident working independently while collaborating effectively with research analysts and other stakeholders. Have excellent communication skills and be able to explain technical concepts to non-technical colleagues. Have experience training or supporting colleagues in Tableau or other data visualisation tools. In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed) GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

Job Title: Platform Operations Engineer Location: Hemel Hempstead / Hybrid / Remote Salary: 45,000 per annum Job Type: Full Time, Permanent Shift Pattern: Between 6am to 10pm Monday to Friday Total hours 40 per week. On Call rotation provide 24-hour call support. (Overtime and weekend shifts are a requirement of this position) About The Company: Eckoh is a market leader of Customer Engagement Security Solutions, supporting an international client base from our offices in the U.S. and the U.K. Eckoh is owned by Bridgepoint one of the world's leading private asset growth investors, with over $75 billion of assets under management. About The Role: We are looking for a Platform Operations Analyst to join our 24/7 Platform Operations team, responsible for the performance, stability, and resilience of Eckoh's AWS-hosted SaaS platforms within a regulated environment. This role is centred on cloud operations, incident triage, and service ownership. You will proactively monitor platform health, assess alerts, determine business impact, and drive incidents through to resolution in line with SLAs. Strong analytical thinking is essential - you must be able to quickly interpret technical signals, prioritise effectively, and coordinate the right response. You will have solid experience using Atlassian Jira Service Management, confidently managing ticket queues, owning incidents end-to-end, and maintaining accurate communication throughout the lifecycle. A broad technical foundation across AWS, infrastructure, networking, and security is required, along with experience in telecoms, VoIP, or voice platforms. Above all, you are a calm, customer-focused communicator who can translate technical issues into clear, professional updates and build trust during live service events. Key responsibilities: Act as the primary operational contact within the 24/7 Platform Operations function, owning frontline triage across AWS-hosted SaaS and voice platforms. Proactively monitor platform health, alerts, and service dashboards to identify, assess, and prioritise incidents based on business impact and SLA commitments. Manage tickets end-to-end using Jira Service Management, ensuring accurate categorisation, clear documentation, timely escalation, and structured lifecycle control. Apply strong analytical thinking to diagnose issues across cloud infrastructure, VoIP/telecoms services, and integrated application components. Coordinate with Engineering, Network, Security, and Development teams to drive effective and timely resolution of incidents. Provide clear, concise, and professional communication to clients and internal stakeholders throughout incident and service request lifecycles. Contribute to continuous improvement by identifying recurring issues, documenting knowledge articles, and refining monitoring and triage practices. Key Requirements: Your Profile: Naturally analytical, with a structured and methodical approach to problem-solving and incident triage. Calm and composed under pressure, able to assess impact quickly and make sound decisions in live service environments. Customer-focused communicator who can confidently translate technical issues into clear, professional updates. Operationally minded, with a strong sense of ownership and accountability for service outcomes. Detail-oriented and disciplined, with an appreciation for process and ITIL-aligned ways of working. Comfortable working within a fast-paced 24/7 environment, managing competing priorities with focus and resilience. Technically curious, with a solid foundational understanding of AWS cloud infrastructure. Self-motivated and dependable, able to work autonomously while collaborating effectively across teams. Desired Skills & Experience: 2-4 years' experience supporting AWS-hosted production environments, with working knowledge of Linux fundamentals and cloud-based infrastructure. Exposure to telecoms, VoIP, or voice platforms within a live operational setting. Experience working within an ITIL-aligned environment, with practical understanding of incident and problem management (certification desirable). Confident user of Atlassian Jira Service Management (or similar), managing incidents, service requests, prioritisation, and escalation. Strong first-line diagnostic capability, able to follow runbooks, interpret alerts, and resolve common cloud and infrastructure issues. Clear understanding of when and how to escalate, ensuring well-structured handovers with appropriate technical context. Experience contributing to knowledge bases and improving documentation to enhance operational efficiency. Familiarity with monitoring tools (e.g. Cloudwatch / CheckMK / Splunk / Homer) and interpreting alerts within AWS environments. Solid networking fundamentals and awareness of security best practices in regulated environments. This role offers strong development exposure across AWS cloud operations, voice infrastructure, and incident leadership within the wider TechOPs functions. Company benefits: 25 days holiday and increases with service Excellent Share Incentive Scheme Life insurance Simply Health scheme Access to group Bupa membership scheme Pension scheme Discretionary annual bonus Employee Recognition schemes Free tea, coffee, fresh fruit and snacks Relaxation floor (lunch area, quiet room, pool table, Xbox) Well-being initiatives, such as in-house and Sports Massage Discounted offers Team days and Volunteering events Christmas & summer company events Focused on education and training (conference attendance, higher education sponsorship) Tech Fests Please click the APPLY button to send your CV & Cover Letter for this role. Candidates with experience or relevant job titles of; Senior Developer, Platform Developer, Software Engineer, Platform Engineer, Cloud Engineer, Senior Infrastructure Engineer, Cloud Infrastructure, Cloud Development, AWS Engineer may also be considered for this role.

Our client is seeking a IT Service Desk Analyst to act as the first point of contact for all IT support across the organisation, based in Ipswich offering hyrbid. This role is focused on delivering a professional, customer-focused service, ensuring incidents and service requests are resolved efficiently while maintaining high service standards and contributing to continuous improvement. Service Delivery & Support Act as the first point of contact for all IT incidents and service requests via phone, email, and ticketing system. Log, categorise, and prioritise tickets in line with agreed SLAs. Provide first-line resolution for common issues across hardware, software, and systems. Escalate more complex issues to 2nd/3rd line teams where required, ensuring clear handover. Work with third-party support providers where required, maintaining clear ownership of tickets and ensuring services are delivered in line with agreed expectations. Proactively manage and update tickets to resolution, keeping users informed throughout. User Support Support users across core systems (Microsoft 365, Devices and Business Applications). Assist with onboarding and offboarding processes (account setup, access, equipment). Deliver end-user support including induction training for new starters, ensuring they are equipped to use core systems, devices, and collaboration tools effectively from day one. Provide ongoing guidance and informal training to users to improve system adoption and digital capability. Maintain a strong customer focus, ensuring a positive user experience. Device & Systems Support Support laptops, mobile devices, printers, and peripherals. Assist with device builds, configuration, and deployment. Troubleshoot connectivity issues (WiFi, VPN, network access). Perform routine checks and basic system maintenance tasks. Assist with cyber security monitoring and remediation tasks. Process & Continuous Improvement Follow ITIL-aligned processes for Incident, Request, and Problem Management. Contribute to the creation and maintenance of knowledge base articles. Identify recurring issues and highlight trends to support root cause analysis. Support service improvements to enhance efficiency and user satisfaction. Person Specification Essential Experience & Skills Around 1 year of experience in a Service Desk or IT support role Good understanding of Microsoft 365 (Outlook, Teams, SharePoint, etc.). Good understanding of Windows operating systems and desktop environments. Strong troubleshooting and problem-solving skills. Excellent communication skills, both technical and non-technical. Ability to manage workload and prioritise effectively. Desirable Exposure to Active Directory / Microsoft Entra. Experience with ticketing tools (Zendesk, ServiceNow, Jira, etc.). Understanding of ITIL principles and service management processes. Basic networking knowledge (DNS, DHCP, VPN). Experience supporting SaaS applications. Behaviours & Attributes Customer-focused with a proactive, "can-do" attitude. Strong attention to detail and ownership of tasks. Able to work both independently and as part of a team. Willingness to learn and develop technical skills. Calm and professional under pressure.

JOB TITLE: IT Service Desk Analyst PAY: 15.81 per hour LOCATION: Edinburgh Sighthill North HOURS: Full Time, 35 hours per week START DATE: September 1st CONTRACT : Temporary 12 months WORKING PATTERN : Our work style is hybrid, which involves spending at least 2 days per week, or 40% of your time, in the office. You'll work 35 hours per week across Monday to Friday, with shift rotations between 7:00am and 7:00pm. The current rotation includes 4 weeks of early shifts (finishing between 2:30pm and 5:30pm) and 1 week of late shifts (finishing between 6:00pm and 7:00pm). You'll also work 1 Saturday in every 5 weeks. Shifts are provided at least 4 weeks in advance, helping you plan your work-life balance. About this opportunity We are looking for customer-focused individuals with a passion for technology and delivering outstanding service to join our in-house IT Service Desk team. As a Colleague IT Service Desk Support Analyst, you'll be the first point of contact for colleagues across Lloyds Banking Group, providing support and guidance on a wide range of IT-related issues. You'll play a key role in helping colleagues resolve technical problems quickly and efficiently while delivering an exceptional customer experience. This role is ideal for someone who enjoys troubleshooting, problem-solving, and helping others. It also offers a fantastic opportunity to gain exposure to the IT infrastructure, support processes, and continuous improvement initiatives that support one of the UK's largest banking groups. You'll build strong relationships with colleagues across the organisation while working closely with a broad range of internal IT teams. Day to day, you'll be: Providing outstanding customer service and support to colleagues across the business. Acting as the first point of contact for IT-related queries via phone and online channels. Taking ownership of incidents and service requests through to resolution. Diagnosing and troubleshooting technical issues in a professional and efficient manner. Supporting colleagues working both remotely and in office environments. Building rapport quickly to gather relevant information and identify solutions. Maintaining accurate records and ensuring a high standard of service delivery. Identifying opportunities to improve customer journeys and service processes. Delivering support with empathy, professionalism, and attention to detail. Benefits Hybrid working model with approximately 60% home working and 40% office-based working. Comprehensive training and ongoing support. Exposure to a broad range of IT systems and technologies. Opportunity to develop technical and customer service skills. Career progression opportunities within Lloyds Banking Group. Weekly pay. Online payslips. Dedicated aftercare team. Annual leave allowance. Employee Assistance Programme. Access to Able Futures. Eyecare vouchers. Access to Boost benefits including shopping discounts, attraction tickets, and services. Smart Spending App. Workplace Pension Scheme. What you'll need Previous IT support experience is essential. Experience supporting users on Windows Operating Systems. Strong troubleshooting skills across Microsoft Office 365/Office 2016 applications, including Outlook, Word, Excel, and PowerPoint. Experience using Microsoft Azure and Active Directory. Knowledge of the Microsoft Managed Device (MMD) environment/platform. Experience supporting both office-based and remote colleagues, including home network and peripheral connectivity issues. Strong communication and customer service skills. Excellent attention to detail. The ability to build rapport quickly and gather information effectively. A proactive mindset with a focus on continuous improvement. Strong problem-solving and analytical skills. About working for us Our focus is to ensure we're inclusive every day and build an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and launch a dedicated Working with Cancer initiative. That's why we especially welcome applications from under-represented groups. We're disability confident. If you'd like reasonable adjustments to be made to our recruitment processes, just let us know. If you're excited by the thought of becoming part of our team, apply today. We'd love to hear from you! We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Applications Support Analyst (Microsoft 365 & AI) Salary: 45,000 - 55,000 per annum (DOE) Job Type: Fixed-Term Contract (up to 18 Months) Location: Central London Working Pattern: Full-time, Hybrid About the Opportunity We are recruiting on behalf of a prestigious and long-established organisation seeking an Applications Support Analyst (Microsoft 365 & AI) to support the continued development of its digital workplace and business systems environment. This is an excellent opportunity for an experienced support professional who enjoys working across applications, Microsoft 365 technologies, user support, and digital improvement initiatives. The successful candidate will play a key role in ensuring colleagues are supported effectively while helping drive adoption of modern workplace technologies, automation tools, and AI-enabled solutions. About the Company Our client is a historic and trusted UK institution with a long-standing reputation for excellence in specialist services. While deeply rooted in tradition, the organisation is actively investing in modernisation, digital platforms, and customer experience improvements to ensure it remains a leading provider in its field. Your Roles and Responsibilities Provide 1st and 2nd line support across business applications and end-user technologies. Support and maintain key platforms including CRM, finance, HR, membership, event management and SaaS applications. Troubleshoot system, access, and Microsoft 365 issues, ensuring incidents are managed through to resolution. Work with users to understand operational challenges and identify opportunities to improve processes and system usage. Coordinate with external software vendors and managed service providers to resolve issues and implement changes. Assist with application upgrades, testing activities, release validation and user communications. Create and maintain knowledge articles, support documentation, user guides and operational procedures. Support Microsoft 365 services including Teams, SharePoint, OneDrive and Outlook. Contribute to data quality, reporting and system administration activities. Support the introduction and adoption of AI and automation technologies across the organisation. Promote best practice around information security, user access management and data governance. Your Skills and Experience Previous experience in an Application Support Analyst, Business Systems Support Analyst, IT Support Analyst or similar role. Experience supporting business systems such as CRM, ERP, finance, HR, membership, event management or other SaaS platforms. Strong Microsoft 365 experience including Teams, SharePoint, OneDrive, Outlook and Exchange Online. Experience working within an IT Service Management environment using tools such as ServiceNow, Freshservice, Jira Service Management or similar. Strong troubleshooting, incident management and problem-solving skills. Experience working with third-party suppliers and technology partners. Ability to translate user requirements into practical system improvements and support solutions. Experience creating user documentation, knowledge base content and support materials. Excellent communication skills with the ability to explain technical concepts to non-technical audiences. Strong customer service focus with a proactive and collaborative approach. Understanding of data protection, information governance and secure system administration practices. Desirable: Exposure to Microsoft Copilot or Claude or other workplace AI tools. Experience with Power Automate, Power Apps or other low-code technologies. Microsoft 365 or Power Platform certifications. Experience working within membership, charity, education, heritage or professional services environments. Please note the application closing date is 17 August 2026. To apply for the Applications Support Analyst (Microsoft 365 & AI) role, please submit your CV. Suitable applicants will be contacted to discuss the opportunity in more detail. We are a recruitment company that specialises in projects and programmes.