Job Title: Data Governance Analyst Location: Manchester (Hybrid) Salary: Competitive + Bonus + Excellent Benefits Why Apply? If you're passionate about helping organisations build trusted, well-governed data and want to play a key role in shaping enterprise data governance, this is an opportunity to make a real impact. You'll join a growing data function where governance is central to the wider data strategy, working closely with business and technical stakeholders to improve data quality, ownership, standards and governance across the organisation. You'll help build a modern data culture while supporting exciting initiatives around analytics, AI and enterprise data platforms. Data Governance Analyst Responsibilities Support the implementation and continuous improvement of the organisation's data governance framework, policies and standards. Maintain and administer data governance tooling, ensuring metadata, business glossary content, ownership, classifications and lineage remain accurate and up to date. Work with Data Owners and Data Stewards to define business terms, critical data elements, data standards and governance controls. Capture and document business definitions, metadata, data dictionaries and governance artefacts across multiple business domains. Monitor data governance compliance, supporting audits, risk management and regulatory requirements. Track data quality issues, governance actions and remediation plans, reporting progress through governance forums. Produce governance reporting, dashboards and management information for senior stakeholders. Collaborate with business, technology, risk and compliance teams to improve data quality, consistency and ownership across the organisation. Support training, communications and stakeholder engagement activities to promote a strong data-led culture. Identify opportunities to enhance governance processes, tooling and ways of working through continuous improvement. Data Governance Analyst Requirements Previous experience in a Data Governance Analyst, Data Steward, Data Governance Consultant or similar role. Strong understanding of data governance frameworks, metadata management, business glossaries, data catalogues and governance controls. Experience working with Data Owners, Data Stewards and business stakeholders to improve data governance practices. Knowledge of data quality principles, including accuracy, completeness, consistency and timeliness. Experience documenting business definitions, data standards and governance artefacts. Excellent stakeholder management and communication skills. Strong analytical skills with advanced Excel capability. Experience using data governance platforms or metadata management tools. SQL knowledge would be beneficial. Experience with Azure DevOps or similar workflow tools would be advantageous. Experience within insurance, financial services or another regulated environment would be highly desirable. What's in it for me? Hybrid working. Annual bonus. Excellent pension contribution. Private healthcare and additional wellbeing benefits. Opportunity to work with modern data technologies supporting enterprise analytics and AI. Long-term career development within a growing data function. Exposure to senior stakeholders and enterprise-wide transformation initiatives. A collaborative culture that encourages innovation, continuous improvement and professional growth. We are an equal opportunities employer and welcome applications from all suitably qualified candidates, regardless of age, disability, gender, gender identity, marital status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
Jul 31, 2026
Full time
Job Title: Data Governance Analyst Location: Manchester (Hybrid) Salary: Competitive + Bonus + Excellent Benefits Why Apply? If you're passionate about helping organisations build trusted, well-governed data and want to play a key role in shaping enterprise data governance, this is an opportunity to make a real impact. You'll join a growing data function where governance is central to the wider data strategy, working closely with business and technical stakeholders to improve data quality, ownership, standards and governance across the organisation. You'll help build a modern data culture while supporting exciting initiatives around analytics, AI and enterprise data platforms. Data Governance Analyst Responsibilities Support the implementation and continuous improvement of the organisation's data governance framework, policies and standards. Maintain and administer data governance tooling, ensuring metadata, business glossary content, ownership, classifications and lineage remain accurate and up to date. Work with Data Owners and Data Stewards to define business terms, critical data elements, data standards and governance controls. Capture and document business definitions, metadata, data dictionaries and governance artefacts across multiple business domains. Monitor data governance compliance, supporting audits, risk management and regulatory requirements. Track data quality issues, governance actions and remediation plans, reporting progress through governance forums. Produce governance reporting, dashboards and management information for senior stakeholders. Collaborate with business, technology, risk and compliance teams to improve data quality, consistency and ownership across the organisation. Support training, communications and stakeholder engagement activities to promote a strong data-led culture. Identify opportunities to enhance governance processes, tooling and ways of working through continuous improvement. Data Governance Analyst Requirements Previous experience in a Data Governance Analyst, Data Steward, Data Governance Consultant or similar role. Strong understanding of data governance frameworks, metadata management, business glossaries, data catalogues and governance controls. Experience working with Data Owners, Data Stewards and business stakeholders to improve data governance practices. Knowledge of data quality principles, including accuracy, completeness, consistency and timeliness. Experience documenting business definitions, data standards and governance artefacts. Excellent stakeholder management and communication skills. Strong analytical skills with advanced Excel capability. Experience using data governance platforms or metadata management tools. SQL knowledge would be beneficial. Experience with Azure DevOps or similar workflow tools would be advantageous. Experience within insurance, financial services or another regulated environment would be highly desirable. What's in it for me? Hybrid working. Annual bonus. Excellent pension contribution. Private healthcare and additional wellbeing benefits. Opportunity to work with modern data technologies supporting enterprise analytics and AI. Long-term career development within a growing data function. Exposure to senior stakeholders and enterprise-wide transformation initiatives. A collaborative culture that encourages innovation, continuous improvement and professional growth. We are an equal opportunities employer and welcome applications from all suitably qualified candidates, regardless of age, disability, gender, gender identity, marital status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
Job title: IT infrastructure Analyst (Disaster Recovery)- level 3 Location : London (2/3 days per week onsite) Contract: 6 months with possible extension Rate : highly competitive Status : inside IR35 Working pattern : Occasional out-of-hours or weekend work for Disaster Recovery and resilience testing. Why This Role Exists TRR is currently resource constrained and struggling to meet demand Testing, reporting, and documentation activities are manual and delayed Increasing requirements from Operational Resilience, BCM, Cyber, and regulatory frameworks Need to improve audit readiness, control evidence, and resilience maturity TRR supported 17 recovery testing events across EMEA in 2025, increasing to approximately 19 in 2026, with current resource constraints leading to delays in reporting, remediation tracking, and increased audit exposure. Role Summary Technology Resilience & Recovery (TRR) Analyst provides operational support to the TRR function in coordinating IT recovery testing, maintaining recovery documentation, and supporting resilience governance activities. The role contributes to ensuring effective response to IT disruptions and compliance with regulatory expectations. Knowledge, Skills & Experience Operations experience - it infrastructure support - understanding in networking and database Experience in Disaster Recovery and operational resilience Broad understanding for IT infrastructure - level 3 support. Experienced creating, reviewing or maintaining runbook and technical document. Strong documentation and administrative skills. Good communication skills with the confidence to chase stakeholder for update. Supporting Disaster Recovery and Operational Resilience initiatives. Reviewing and improving DR procedures and recovery documentation. Coordinating resilience testing and disaster recovery exercises. Working with infrastructure, application and service teams to validate recovery plans. Managing and maintaining operational runbooks and technical documentation. Tracking actions and ensuring documentation remains up to date. Liaising with stakeholders across multiple technology teams. Supporting regulatory and governance requirements relating to Operational Resilience and Disaster Recovery. Helping improve resilience processes across critical business services. Strong organisational and documentation skills Basic IT infrastructure understanding Desirable: Exposure to DR/BC or resilience Familiarity with COBIT or ISO standards ServiceNow experience Key Responsibilities IT Recovery Testing Support Assist in planning and coordinating IT recovery and scenario-based testing exercises Support execution of recovery tests (including weekend activities where required) Track test progress, capture outcomes, and ensure actions are documented Collect and organise validation evidence following tests Documentation & Runbook Management Maintain and update IT recovery plans, procedures, and runbooks Support consolidation of fragmented documentation into standardised formats Ensure documents are version-controlled and accessible during disruption scenarios Assist in building a centralised repository of recovery artefacts Reporting & Metrics Produce post-test and post-incident reports using standard templates Track remediation actions, risks, and issues raised from tests or incidents Support development and maintenance of KPIs/KRIs for IT recovery Assist with trend analysis across incidents and test outcomes Risk & Control Support Assist in maintaining IT resilience controls and evidencing compliance activities Support periodic review of TRR-owned controls (e.g. ITSC controls) Track remediation actions through Problem Management or risk systems Provide support for audit and regulatory requests Scenario & Methodology Development Support development of IT recovery test scenarios and scenario catalogue Assist in documenting testing methodology and processes Contribute to improving realism and coverage of testing scenarios Stakeholder Coordination Liaise with IT Infrastructure teams, Application teams, BCM, Operational Resilience, and Cyber teams Support coordination of inputs required for testing, reporting, and remediation Assist in tracking cross-team deliverables and dependencies Core Competencies Execution & Delivery Attention to Detail Collaboration Communication Continuous Improvement Accountability Key Performance Indicators Timely report delivery Accurate documentation maintenance Effective remediation tracking Additional Requirements Flexibility for out-of-hours testing support Adherence to governance and regulatory requirements Join us and make your mark in the tech world! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Jul 31, 2026
Contractor
Job title: IT infrastructure Analyst (Disaster Recovery)- level 3 Location : London (2/3 days per week onsite) Contract: 6 months with possible extension Rate : highly competitive Status : inside IR35 Working pattern : Occasional out-of-hours or weekend work for Disaster Recovery and resilience testing. Why This Role Exists TRR is currently resource constrained and struggling to meet demand Testing, reporting, and documentation activities are manual and delayed Increasing requirements from Operational Resilience, BCM, Cyber, and regulatory frameworks Need to improve audit readiness, control evidence, and resilience maturity TRR supported 17 recovery testing events across EMEA in 2025, increasing to approximately 19 in 2026, with current resource constraints leading to delays in reporting, remediation tracking, and increased audit exposure. Role Summary Technology Resilience & Recovery (TRR) Analyst provides operational support to the TRR function in coordinating IT recovery testing, maintaining recovery documentation, and supporting resilience governance activities. The role contributes to ensuring effective response to IT disruptions and compliance with regulatory expectations. Knowledge, Skills & Experience Operations experience - it infrastructure support - understanding in networking and database Experience in Disaster Recovery and operational resilience Broad understanding for IT infrastructure - level 3 support. Experienced creating, reviewing or maintaining runbook and technical document. Strong documentation and administrative skills. Good communication skills with the confidence to chase stakeholder for update. Supporting Disaster Recovery and Operational Resilience initiatives. Reviewing and improving DR procedures and recovery documentation. Coordinating resilience testing and disaster recovery exercises. Working with infrastructure, application and service teams to validate recovery plans. Managing and maintaining operational runbooks and technical documentation. Tracking actions and ensuring documentation remains up to date. Liaising with stakeholders across multiple technology teams. Supporting regulatory and governance requirements relating to Operational Resilience and Disaster Recovery. Helping improve resilience processes across critical business services. Strong organisational and documentation skills Basic IT infrastructure understanding Desirable: Exposure to DR/BC or resilience Familiarity with COBIT or ISO standards ServiceNow experience Key Responsibilities IT Recovery Testing Support Assist in planning and coordinating IT recovery and scenario-based testing exercises Support execution of recovery tests (including weekend activities where required) Track test progress, capture outcomes, and ensure actions are documented Collect and organise validation evidence following tests Documentation & Runbook Management Maintain and update IT recovery plans, procedures, and runbooks Support consolidation of fragmented documentation into standardised formats Ensure documents are version-controlled and accessible during disruption scenarios Assist in building a centralised repository of recovery artefacts Reporting & Metrics Produce post-test and post-incident reports using standard templates Track remediation actions, risks, and issues raised from tests or incidents Support development and maintenance of KPIs/KRIs for IT recovery Assist with trend analysis across incidents and test outcomes Risk & Control Support Assist in maintaining IT resilience controls and evidencing compliance activities Support periodic review of TRR-owned controls (e.g. ITSC controls) Track remediation actions through Problem Management or risk systems Provide support for audit and regulatory requests Scenario & Methodology Development Support development of IT recovery test scenarios and scenario catalogue Assist in documenting testing methodology and processes Contribute to improving realism and coverage of testing scenarios Stakeholder Coordination Liaise with IT Infrastructure teams, Application teams, BCM, Operational Resilience, and Cyber teams Support coordination of inputs required for testing, reporting, and remediation Assist in tracking cross-team deliverables and dependencies Core Competencies Execution & Delivery Attention to Detail Collaboration Communication Continuous Improvement Accountability Key Performance Indicators Timely report delivery Accurate documentation maintenance Effective remediation tracking Additional Requirements Flexibility for out-of-hours testing support Adherence to governance and regulatory requirements Join us and make your mark in the tech world! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Job Title: Data Governance Analyst - MetadataTarget Start Date: ASAP Contract Type: Permanent, Full Time, Salary Range: Up to 60k Eastleigh, Hybrid working with travel to Ageas offices when required. (2 days a month) Data Governance Analy st - Metadata : At Ageas, we are continuing to build a strong data-driven culture, and we are looking for a Data Governance Analyst - Metadata to join our growing Data Governance team. This role sits within our metadata pillar, where you will help deliver and evolve metadata services that enable trusted, well-managed and discoverable data and AI products across the organisation. This is a fantastic opportunity to work with leading tools such as Collibra and Databricks Unity Catalog, developing strategic data capability that directly contributes to business decision-making and data and AI enablement. Operating in a dynamic and fast-paced environment, you will play a hands-on role in supporting delivery, coaching stakeholders, and helping translate data governance solutions into clear business value-while developing your expertise in a highly visible and evolving team. This is a rare opportunity to join a growing team during a period of large-scale business transformation and innovation, offering strong development and progression while shaping how data and AI is governed and valued across Ageas. Main Responsibilities as Data Governance Analyst - Metadata: Support the successful planning and delivery of the metadata roadmap, whilst taking on and owning deliveries within it. Develop new capabilities within Collibra and Unity Catalog to enhance the maturity of data governance tools, with a focused objective on helping to maximise tooling capability and value for the organisation. Work with Data Owners and Stewards to enable data delivery and quality governance outcomes through new and enhanced tooling capability. Promote metadata tooling value by demonstrating features and capabilities to Data Owners and Data Stewards. Identify improvements and process automation capabilities in data processes through development and application of metadata tooling. Coach business stakeholders on the importance and value of business context in metadata management, whilst connecting business context to technical metadata management processes and platforms Skills and experience you need as Data Governance Analyst - Metadata: Data Governance Knowledge: Strong understanding of data governance best practice and purpose and value of metadata management. DAMA qualification desirable. 2 years' experience in a data governance role within the Financial Sector. Tooling Experience: Hands-on experience with Collibra or similar tooling (Informatica, Atacama, Alation etc) and an awareness of Databricks Unity Catalogue. Business Communication: Ability to explain technical concepts in simple, value-led terms that are easily understood by non-technical stakeholders. Adaptability: Thrives in changing environments and evolving requirements. Growth Mindset: Ambitious, eager to learn, and build technical expertise and skill in data and AI governance. Take an active interest in data and AI technological advancements and be passionate about developing new and automated data and AI governance processes and techniques that compliment AI enabled analytics. At Ageas we offer a wide range of benefits to support you and your family inside and outside of work, which helped us achieve, Top Employer status in the UK. Here are some of the benefits you can enjoy at Ageas: Flexible Working- Smart gives employees flexibility around location (as long as it's within the UK) and, for many of our roles, flexibility within the working day to manage other commitments, such as school drop offs etc. We also offer all our vacancies part-time/job-shares. We also offer a minimum of 35 days holiday (inc. bank holidays) and you can buy and sell days. Supporting your Health- Dental Insurance Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Well Being Activities - Mindfulness. Supporting your Wealth- 50% off esure and Sheilas' Wheels motor and home insurance, Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans. Supporting you at Work- Well-being activities, mindfulness sessions, Sports and Social Club events and more. Supporting you and your Family- Maternity/pregnant parent/primary adopter entitlement of 16 weeks at full pay and paternity/non-pregnant parent/co-adopter at 8 weeks' full pay. Benefits for Them- Partner Life Assurance and Critical Illness cover. Get some Tech- Deals on various gadgets including Wearables, Tablets and Laptops. Getting around- Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover. Supporting you back to work- Return to work programme after maternity leave. About Ageas: We are one of the largest car and home insurers in the UK. Our People help Ageas to be a thriving, creative and innovative place to work. We show this in the service we provide to over four million customers If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jul 30, 2026
Full time
Job Title: Data Governance Analyst - MetadataTarget Start Date: ASAP Contract Type: Permanent, Full Time, Salary Range: Up to 60k Eastleigh, Hybrid working with travel to Ageas offices when required. (2 days a month) Data Governance Analy st - Metadata : At Ageas, we are continuing to build a strong data-driven culture, and we are looking for a Data Governance Analyst - Metadata to join our growing Data Governance team. This role sits within our metadata pillar, where you will help deliver and evolve metadata services that enable trusted, well-managed and discoverable data and AI products across the organisation. This is a fantastic opportunity to work with leading tools such as Collibra and Databricks Unity Catalog, developing strategic data capability that directly contributes to business decision-making and data and AI enablement. Operating in a dynamic and fast-paced environment, you will play a hands-on role in supporting delivery, coaching stakeholders, and helping translate data governance solutions into clear business value-while developing your expertise in a highly visible and evolving team. This is a rare opportunity to join a growing team during a period of large-scale business transformation and innovation, offering strong development and progression while shaping how data and AI is governed and valued across Ageas. Main Responsibilities as Data Governance Analyst - Metadata: Support the successful planning and delivery of the metadata roadmap, whilst taking on and owning deliveries within it. Develop new capabilities within Collibra and Unity Catalog to enhance the maturity of data governance tools, with a focused objective on helping to maximise tooling capability and value for the organisation. Work with Data Owners and Stewards to enable data delivery and quality governance outcomes through new and enhanced tooling capability. Promote metadata tooling value by demonstrating features and capabilities to Data Owners and Data Stewards. Identify improvements and process automation capabilities in data processes through development and application of metadata tooling. Coach business stakeholders on the importance and value of business context in metadata management, whilst connecting business context to technical metadata management processes and platforms Skills and experience you need as Data Governance Analyst - Metadata: Data Governance Knowledge: Strong understanding of data governance best practice and purpose and value of metadata management. DAMA qualification desirable. 2 years' experience in a data governance role within the Financial Sector. Tooling Experience: Hands-on experience with Collibra or similar tooling (Informatica, Atacama, Alation etc) and an awareness of Databricks Unity Catalogue. Business Communication: Ability to explain technical concepts in simple, value-led terms that are easily understood by non-technical stakeholders. Adaptability: Thrives in changing environments and evolving requirements. Growth Mindset: Ambitious, eager to learn, and build technical expertise and skill in data and AI governance. Take an active interest in data and AI technological advancements and be passionate about developing new and automated data and AI governance processes and techniques that compliment AI enabled analytics. At Ageas we offer a wide range of benefits to support you and your family inside and outside of work, which helped us achieve, Top Employer status in the UK. Here are some of the benefits you can enjoy at Ageas: Flexible Working- Smart gives employees flexibility around location (as long as it's within the UK) and, for many of our roles, flexibility within the working day to manage other commitments, such as school drop offs etc. We also offer all our vacancies part-time/job-shares. We also offer a minimum of 35 days holiday (inc. bank holidays) and you can buy and sell days. Supporting your Health- Dental Insurance Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Well Being Activities - Mindfulness. Supporting your Wealth- 50% off esure and Sheilas' Wheels motor and home insurance, Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans. Supporting you at Work- Well-being activities, mindfulness sessions, Sports and Social Club events and more. Supporting you and your Family- Maternity/pregnant parent/primary adopter entitlement of 16 weeks at full pay and paternity/non-pregnant parent/co-adopter at 8 weeks' full pay. Benefits for Them- Partner Life Assurance and Critical Illness cover. Get some Tech- Deals on various gadgets including Wearables, Tablets and Laptops. Getting around- Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover. Supporting you back to work- Return to work programme after maternity leave. About Ageas: We are one of the largest car and home insurers in the UK. Our People help Ageas to be a thriving, creative and innovative place to work. We show this in the service we provide to over four million customers If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
hackajob is collaborating with to connect them with exceptional professionals for this role. We have an exciting opportunity for an experienced Data Governance Senior Analyst to join our central data team at and Jet2Holidays as we continue our journey towards becoming a fully data-driven organisation and embed a data-first culture across our business. As our Data Governance Senior Analyst , you'll have access to a wide range of benefits including: Hybrid working (we're in the office 2 days per week) Colleague discounts on flights and Jet2holidays Annual pay reviews At and Jet2holidays we're working together to deliver an amazing journey, literally! We work together to really drive forward a 'Customer First' ethos, creating unforgettable package holidays and flights. We couldn't do it without our wonderful people. What you'll be doing: Reporting to our Data Governance Lead, in this role your key responsibilities will be assisting in the rollout of an enterprise-wide data governance framework, with a key focus on one or more of the following areas: You'll build on our established enterprise data catalogue solution, ensuring it continues to evolve as the central source for documenting data assets across the business. This includes owning and maintaining the relationships with Data Owners and Data Stewards in a number of data domains. You'll drive the adoption and implementation of a data quality by design framework which includes people and processes associated with it across all areas of Jet2 and its data domains, as well as defining data standards and data quality rules with your specific data domains, data delivery teams and self-service analytics users to ensure standards are appropriate and embedded into delivery practices. Working with stakeholders across data, security, legal and the business to develop and implement new and existing data practices around the use and management of data both at source and for analytical purposes, notably aligning and supporting our open data policy for all analytical data. What you'll have: Experience working in data governance-related roles, which could include data cataloguing or data quality tooling. Excellent communication skills are essential for this role as you will be expected to proactively engage with a wide variety of stakeholders from across our business covering both technical and non-technical roles across all levels of seniority up to and including Director. Ideally you'll have familiarity with data analytics platforms and delivery would be a distinct advantage including experience working with data engineering, data analytics, data visualisation and data science teams using platforms such as Alation, Soda, Microsoft SQL Server, Google Cloud Platform, DBT, Snowflake Cloud Data Platform, Tableau and Dataiku (or similar). Join us as we redefine travel experiences and create memories for millions of passengers. At and Jet2holidays , your potential has no limits. Apply today and let your career take flight!
Jul 30, 2026
Full time
hackajob is collaborating with to connect them with exceptional professionals for this role. We have an exciting opportunity for an experienced Data Governance Senior Analyst to join our central data team at and Jet2Holidays as we continue our journey towards becoming a fully data-driven organisation and embed a data-first culture across our business. As our Data Governance Senior Analyst , you'll have access to a wide range of benefits including: Hybrid working (we're in the office 2 days per week) Colleague discounts on flights and Jet2holidays Annual pay reviews At and Jet2holidays we're working together to deliver an amazing journey, literally! We work together to really drive forward a 'Customer First' ethos, creating unforgettable package holidays and flights. We couldn't do it without our wonderful people. What you'll be doing: Reporting to our Data Governance Lead, in this role your key responsibilities will be assisting in the rollout of an enterprise-wide data governance framework, with a key focus on one or more of the following areas: You'll build on our established enterprise data catalogue solution, ensuring it continues to evolve as the central source for documenting data assets across the business. This includes owning and maintaining the relationships with Data Owners and Data Stewards in a number of data domains. You'll drive the adoption and implementation of a data quality by design framework which includes people and processes associated with it across all areas of Jet2 and its data domains, as well as defining data standards and data quality rules with your specific data domains, data delivery teams and self-service analytics users to ensure standards are appropriate and embedded into delivery practices. Working with stakeholders across data, security, legal and the business to develop and implement new and existing data practices around the use and management of data both at source and for analytical purposes, notably aligning and supporting our open data policy for all analytical data. What you'll have: Experience working in data governance-related roles, which could include data cataloguing or data quality tooling. Excellent communication skills are essential for this role as you will be expected to proactively engage with a wide variety of stakeholders from across our business covering both technical and non-technical roles across all levels of seniority up to and including Director. Ideally you'll have familiarity with data analytics platforms and delivery would be a distinct advantage including experience working with data engineering, data analytics, data visualisation and data science teams using platforms such as Alation, Soda, Microsoft SQL Server, Google Cloud Platform, DBT, Snowflake Cloud Data Platform, Tableau and Dataiku (or similar). Join us as we redefine travel experiences and create memories for millions of passengers. At and Jet2holidays , your potential has no limits. Apply today and let your career take flight!
hackajob is collaborating with Accenture to connect them with exceptional professionals for this role. Job Description Technical Business Analyst Location: Newcastle Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application. Note: The above information relates to a specific client requirement Hybrid Working: Please note - This role will require you to work from our Newcastle, Cobalt Business Park office 3 days per week. Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a team: You'll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways. If you're looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you. As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. We are seeking a Technical Business Analyst to join our software delivery team. In this role, you'll act as the bridge between business stakeholders and the development team, translating business requirements into clear, actionable technical specifications. You'll contribute to the success of delivery by ensuring solutions are aligned with user needs, technical constraints, and business goals. As a Technical Business Analyst, you will: 1.5-5 years of experience as a Business Analyst in a software delivery or technology environment. Bridge the gap between IT and the business using data analytics to assess processes, elicit requirements and deliver data-driven recommendations and reports to executives and stakeholders Create functional designs, sequence diagrams, process flows, business rules catalogues and product backlog items to agree detailed requirements with client product owners and clearly communicate what needs to be developed and tested to the feature teams. Identify, analyse and complete complex business impact assessment across multiple business streams to understand the impact of the product/change Prepare and co-ordinate business activities to support large implementations Ensure business is operationally ready to support the target operating model Lead business change activities, building comms and designing training plans to support change Supporting Testing with reviewing scripts, triaging defects and assisting with test queries Collaborate with UX/UI designers, developers, and testers throughout the software development lifecycle. Participate in and facilitate Agile ceremonies (e.g., sprint planning, backlog refinement, stand-ups). Assist in prioritizing the product backlog in alignment with value, risk, and dependencies. Identify and communicate technical constraints, risks, and dependencies to the team and stakeholders. Experience working with cross-functional teams & roles (developers, testers, UX, product, live services, DevOps, & technical architects). Basic understanding of APIs, databases, and system integration concepts. As a Business Analyst at Senior Analyst and Consultant Career Levels you will; Have the ability and expertise to operate independently in a high impact customer facing role Be able to take our customers on the journey of requirements identification and elicitation Have the experience and skill set to integrate closely with both business and technology teams and create a holistic vision of the solution that enables successful delivery Work closely with solution architects and technical architects to develop solutions to our customers problems Have experience coaching and leading junior Business Analysts Have a solid understanding of the range of Business Analysis tools and techniques and be able to demonstrate experience of their use Have experience of shaping innovative solutions to problems. Proven record of successful delivery and problem solving and taking others on that journey Have experience of leading on innovative solution design. Qualification We are looking for experience in the following skills: Establishing and implementing mechanisms to measure and deliver benefits Ensuring that maximum improvements are made in existing and new business operations as groups of projects deliver their products into operational use The ability to understand business change needs, and can assess the business impact of those changes, capturing, analysing and documenting requirements Utilising one or more structured techniques for solution design such as Design Thinking, UML or BPMN Utilising one or more tools such as JIRA, Confluence, Visio or Excel Can demonstrate an understanding of and practical experience with either an Agile (Scrum/Kanban) or Waterfall delivery Experience in delivering change in a number of industry areas, including the Public Sector. Ability to write clear, concise user stories and functional requirements. Strong proficiency in SQL for data extraction, transformation, and analysis Ability to independently analyse large datasets to identify trends, validate business requirements, and uncover data quality issues. Familiarity with enterprise platforms, cloud technologies (e.g., AWS, Azure, Salesforce), or GenAI Familiarity with UX principles or wireframing tools (e.g., Figma, Balsamiq). Set yourself apart: Hold a professional BA Certification. What's in it for you: At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for. Accenture reserves the right to close the role should a suitable applicant be found. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces .
Jul 28, 2026
Full time
hackajob is collaborating with Accenture to connect them with exceptional professionals for this role. Job Description Technical Business Analyst Location: Newcastle Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application. Note: The above information relates to a specific client requirement Hybrid Working: Please note - This role will require you to work from our Newcastle, Cobalt Business Park office 3 days per week. Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a team: You'll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways. If you're looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you. As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. We are seeking a Technical Business Analyst to join our software delivery team. In this role, you'll act as the bridge between business stakeholders and the development team, translating business requirements into clear, actionable technical specifications. You'll contribute to the success of delivery by ensuring solutions are aligned with user needs, technical constraints, and business goals. As a Technical Business Analyst, you will: 1.5-5 years of experience as a Business Analyst in a software delivery or technology environment. Bridge the gap between IT and the business using data analytics to assess processes, elicit requirements and deliver data-driven recommendations and reports to executives and stakeholders Create functional designs, sequence diagrams, process flows, business rules catalogues and product backlog items to agree detailed requirements with client product owners and clearly communicate what needs to be developed and tested to the feature teams. Identify, analyse and complete complex business impact assessment across multiple business streams to understand the impact of the product/change Prepare and co-ordinate business activities to support large implementations Ensure business is operationally ready to support the target operating model Lead business change activities, building comms and designing training plans to support change Supporting Testing with reviewing scripts, triaging defects and assisting with test queries Collaborate with UX/UI designers, developers, and testers throughout the software development lifecycle. Participate in and facilitate Agile ceremonies (e.g., sprint planning, backlog refinement, stand-ups). Assist in prioritizing the product backlog in alignment with value, risk, and dependencies. Identify and communicate technical constraints, risks, and dependencies to the team and stakeholders. Experience working with cross-functional teams & roles (developers, testers, UX, product, live services, DevOps, & technical architects). Basic understanding of APIs, databases, and system integration concepts. As a Business Analyst at Senior Analyst and Consultant Career Levels you will; Have the ability and expertise to operate independently in a high impact customer facing role Be able to take our customers on the journey of requirements identification and elicitation Have the experience and skill set to integrate closely with both business and technology teams and create a holistic vision of the solution that enables successful delivery Work closely with solution architects and technical architects to develop solutions to our customers problems Have experience coaching and leading junior Business Analysts Have a solid understanding of the range of Business Analysis tools and techniques and be able to demonstrate experience of their use Have experience of shaping innovative solutions to problems. Proven record of successful delivery and problem solving and taking others on that journey Have experience of leading on innovative solution design. Qualification We are looking for experience in the following skills: Establishing and implementing mechanisms to measure and deliver benefits Ensuring that maximum improvements are made in existing and new business operations as groups of projects deliver their products into operational use The ability to understand business change needs, and can assess the business impact of those changes, capturing, analysing and documenting requirements Utilising one or more structured techniques for solution design such as Design Thinking, UML or BPMN Utilising one or more tools such as JIRA, Confluence, Visio or Excel Can demonstrate an understanding of and practical experience with either an Agile (Scrum/Kanban) or Waterfall delivery Experience in delivering change in a number of industry areas, including the Public Sector. Ability to write clear, concise user stories and functional requirements. Strong proficiency in SQL for data extraction, transformation, and analysis Ability to independently analyse large datasets to identify trends, validate business requirements, and uncover data quality issues. Familiarity with enterprise platforms, cloud technologies (e.g., AWS, Azure, Salesforce), or GenAI Familiarity with UX principles or wireframing tools (e.g., Figma, Balsamiq). Set yourself apart: Hold a professional BA Certification. What's in it for you: At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for. Accenture reserves the right to close the role should a suitable applicant be found. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces .
About the Role We're looking for an experienced ServiceNow ITSM Solution Architect to lead the design and delivery of enterprise-scale ServiceNow solutions. You'll work closely with business stakeholders, technical teams, and project leadership to define solution architecture, drive best practices, and deliver scalable ITSM implementations that align with business objectives. This is an excellent opportunity to join a high-profile transformation programme, working on complex ServiceNow implementations in a collaborative environment. Key Responsibilities Design end-to-end ServiceNow ITSM solutions aligned with business and technical requirements. Lead solution architecture across Incident, Problem, Change, Request, Service Catalogue and CMDB. Translate business requirements into scalable ServiceNow solution designs. Provide architectural governance and technical leadership throughout the project life cycle. Work closely with developers, business analysts and stakeholders to ensure successful delivery. Lead workshops, solution reviews and design sessions. Ensure adherence to ServiceNow best practices and platform standards. Support integrations with third-party applications and enterprise systems. Mentor technical teams and provide guidance on platform capabilities and roadmap. Support testing, deployment, go-live activities and post-implementation improvements. Required Experience Proven experience as a ServiceNow Solution Architect with a strong focus on ITSM . Extensive experience designing and delivering enterprise-scale ServiceNow implementations. Strong understanding of the ServiceNow platform, architecture and best practices. Experience with ITSM processes including Incident, Problem, Change, Request Management and Service Catalogue. Knowledge of integrations, CMDB, Discovery and Service Mapping is advantageous. Excellent stakeholder management and workshop facilitation skills. Strong communication and documentation abilities. ServiceNow certifications are highly desirable. What's on Offer Contract and permanent opportunities available. Competitive market rates/salary. Opportunity to work on large-scale digital transformation programmes. Collaborative, fast-paced environment with global stakeholders. Flexible working arrangements available.
Jul 28, 2026
About the Role We're looking for an experienced ServiceNow ITSM Solution Architect to lead the design and delivery of enterprise-scale ServiceNow solutions. You'll work closely with business stakeholders, technical teams, and project leadership to define solution architecture, drive best practices, and deliver scalable ITSM implementations that align with business objectives. This is an excellent opportunity to join a high-profile transformation programme, working on complex ServiceNow implementations in a collaborative environment. Key Responsibilities Design end-to-end ServiceNow ITSM solutions aligned with business and technical requirements. Lead solution architecture across Incident, Problem, Change, Request, Service Catalogue and CMDB. Translate business requirements into scalable ServiceNow solution designs. Provide architectural governance and technical leadership throughout the project life cycle. Work closely with developers, business analysts and stakeholders to ensure successful delivery. Lead workshops, solution reviews and design sessions. Ensure adherence to ServiceNow best practices and platform standards. Support integrations with third-party applications and enterprise systems. Mentor technical teams and provide guidance on platform capabilities and roadmap. Support testing, deployment, go-live activities and post-implementation improvements. Required Experience Proven experience as a ServiceNow Solution Architect with a strong focus on ITSM . Extensive experience designing and delivering enterprise-scale ServiceNow implementations. Strong understanding of the ServiceNow platform, architecture and best practices. Experience with ITSM processes including Incident, Problem, Change, Request Management and Service Catalogue. Knowledge of integrations, CMDB, Discovery and Service Mapping is advantageous. Excellent stakeholder management and workshop facilitation skills. Strong communication and documentation abilities. ServiceNow certifications are highly desirable. What's on Offer Contract and permanent opportunities available. Competitive market rates/salary. Opportunity to work on large-scale digital transformation programmes. Collaborative, fast-paced environment with global stakeholders. Flexible working arrangements available.
Cyber Service Operations Analyst 500 - 600 per day Outside IR35 3 month contract - Possibility of extension Predominantly Remote - with monthly travel to London or Birmingham Excellent opportunity for an experienced Cyber Service Operations Analyst or Cyber Operating Model Consultant to support a large-scale cyber transformation programme focused on the rollout and operational adoption of managed cyber security services across a global organisation. Working as part of a dedicated cyber programme, you'll be responsible for defining and documenting cyber service operating models, supporting service adoption and establishing consistent processes, governance and responsibilities across multiple regions. You'll work closely with cyber leadership, IT stakeholders and a strategic security services partner to ensure services are embedded effectively. The role is centred around operating model design, service documentation and stakeholder engagement. You'll facilitate workshops, produce process maps, RACI matrices, governance documentation and service catalogues, while helping define the interaction between internal teams and third-party service providers. This is a business-focused role and is not a hands-on technical cyber security position. The successful candidate will have experience within cyber operations, cyber transformation or cyber service management, alongside strong business analysis or operating model consultancy skills. You'll be confident engaging stakeholders, documenting complex processes and supporting the delivery of cyber services within large, multi-regional organisations. The Role: Design and document cyber service operating models supporting global service delivery Facilitate workshops to define processes, governance and operational responsibilities Produce process maps, RACI matrices, service documentation and governance frameworks Support the rollout and operational adoption of managed cyber security services across multiple regions The Person: Experience within Cyber Operations, Cyber Service Management or Cyber Transformation environments Strong Business Analysis, Service Design or Operating Model consultancy experience Experience creating process documentation, operating models, governance frameworks and RACI matrices Excellent stakeholder management skills with experience working across large, complex organisations and third-party service providers
Jul 25, 2026
Contractor
Cyber Service Operations Analyst 500 - 600 per day Outside IR35 3 month contract - Possibility of extension Predominantly Remote - with monthly travel to London or Birmingham Excellent opportunity for an experienced Cyber Service Operations Analyst or Cyber Operating Model Consultant to support a large-scale cyber transformation programme focused on the rollout and operational adoption of managed cyber security services across a global organisation. Working as part of a dedicated cyber programme, you'll be responsible for defining and documenting cyber service operating models, supporting service adoption and establishing consistent processes, governance and responsibilities across multiple regions. You'll work closely with cyber leadership, IT stakeholders and a strategic security services partner to ensure services are embedded effectively. The role is centred around operating model design, service documentation and stakeholder engagement. You'll facilitate workshops, produce process maps, RACI matrices, governance documentation and service catalogues, while helping define the interaction between internal teams and third-party service providers. This is a business-focused role and is not a hands-on technical cyber security position. The successful candidate will have experience within cyber operations, cyber transformation or cyber service management, alongside strong business analysis or operating model consultancy skills. You'll be confident engaging stakeholders, documenting complex processes and supporting the delivery of cyber services within large, multi-regional organisations. The Role: Design and document cyber service operating models supporting global service delivery Facilitate workshops to define processes, governance and operational responsibilities Produce process maps, RACI matrices, service documentation and governance frameworks Support the rollout and operational adoption of managed cyber security services across multiple regions The Person: Experience within Cyber Operations, Cyber Service Management or Cyber Transformation environments Strong Business Analysis, Service Design or Operating Model consultancy experience Experience creating process documentation, operating models, governance frameworks and RACI matrices Excellent stakeholder management skills with experience working across large, complex organisations and third-party service providers
hackajob is collaborating with DXC Technology to connect them with exceptional professionals for this role. Job Description: Location: Farnborough, Hampshire, UK Employment Type: Permanent, Full-Time Security Clearance: Developed Vetting (DV) - Essential DXC Technology is seeking a highly skilled Master Scheduler to support delivery across a secure, high-profile client environment. This is a critical role responsible for developing, maintaining, and assuring integrated project and programme schedules, ensuring alignment across multiple workstreams, dependencies, and stakeholders. At DXC Technology, we are committed to creating an inclusive workplace where everyone can thrive. We actively encourage applications from neurodiverse individuals, women, and other underrepresented groups in technology. Job Description Lead and manage the IT Service Management (ITSM) Service Desk operation, ensuring the delivery of high-quality IT support services aligned with ITIL best practices. Drive exceptional customer experience while maintaining Service Level Agreement (SLA) compliance and fostering a culture of continual service improvement. Act as the single point of accountability for Service Desk performance, representing the function to senior leadership and client stakeholders. Reporting Line Reports to: Operational Service Management (OSM) Manager / IT Service Delivery Director Direct Reports: Service Desk Team Leads, Senior Service Desk Analysts, Service Desk Analysts Key Responsibilities Service Delivery & SLA Management Own end-to-end Service Desk operations, ensuring all agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are consistently met or exceeded Monitor and report on service performance metrics including First Contact Resolution (FCR), Average Handle Time (AHT), Customer Satisfaction (CSAT), Net Promoter Score (NPS), abandonment rates, and ticket volumes Manage incident escalation processes to minimise business impact and ensure timely resolution Conduct regular service reviews with stakeholders, presenting performance data, trend analysis, and improvement plans Ensure accurate and timely production of daily, weekly, and monthly operational reports Manage service desk budgets, forecasting costs, and identifying cost optimisation opportunities Oversee vendor and third-party supplier relationships relevant to Service Desk tooling and services Ensure Business Continuity and Disaster Recovery plans are in place and tested for the Service Desk function ITIL Best Practice Ensure Service Desk operations are aligned with ITIL 4 frameworks, specifically Incident Management, Request Fulfilment, Knowledge Management, Problem Management, and Service Request Management Maintain and improve standard operating procedures (SOPs), work instructions, runbooks, and knowledge articles Drive adoption of ITIL processes across the team, ensuring consistent and repeatable service delivery Support Major Incident Management (MIM) and contribute to Problem Management activities to reduce repeat incidents Ensure effective Change Enablement awareness within the team to minimise change-related incidents Govern the Service Catalogue, ensuring offerings are current, clearly defined, and aligned to business needs Ensure compliance with Information Security Management policies and data protection regulations (e.g., GDPR) Customer Experience Champion a customer-first culture across the Service Desk team, embedding customer experience into every interaction Analyse customer feedback (CSAT/NPS) and implement targeted improvements based on insights Ensure professional, empathetic, and efficient communication at all customer touchpoints - phone, email, chat, portal, and walk-up Build and maintain strong relationships with key business stakeholders through regular engagement Act as the escalation point for customer complaints, ensuring swift and satisfactory resolution within agreed timeframes Design and implement customer journey mapping to identify pain points and optimise the support experience Develop and maintain a communication strategy for planned outages, service changes, and major incidents Establish and monitor Voice of the Customer (VoC) programmes to capture qualitative and quantitative feedback Continual Service Improvement (CSI) Identify, propose, and implement service improvements through data-driven analysis and trend identification Maintain a CSI register, tracking improvement initiatives from identification through to realisation of benefits Leverage automation, AI, and self-service opportunities to improve efficiency and user experience Conduct root cause analysis on SLA breaches and recurring issues, implementing corrective and preventive actions Benchmark service performance against industry standards and best practices (e.g., SDI, HDI benchmarks) Lead regular improvement workshops with the team to generate ideas and foster innovation Implement shift-left strategies to empower Level 1 resolution and reduce unnecessary escalations Track and report on improvement initiative ROI and business value delivered People Management & Development Lead, coach, and develop a team of Service Desk Analysts and Team Leads (typically 15-50+ staff) Manage workforce planning, shift scheduling, and resource allocation to meet demand across 24/7 or extended hours operations Conduct regular 1:1s, performance reviews, and personal development planning Foster a positive, high-performance team culture with clear accountability and recognition Identify training needs and ensure the team maintains relevant technical and ITIL certifications Manage recruitment, onboarding, and retention strategies to minimise attrition Implement quality assurance frameworks including call monitoring, ticket audits, and coaching programmes Promote diversity, inclusion, and wellbeing within the team Manage absence, performance issues, and disciplinary matters in line with HR policies Technology & Tooling Oversee the effective use and configuration of ITSM platforms Drive adoption of self-service portals, knowledge bases, and virtual agent/chatbot technologies Identify and implement automation opportunities (e.g., password resets, ticket routing, auto-categorisation) Ensure telephony/ACD systems are optimised for call routing, IVR, and reporting Collaborate with IT teams on tool enhancements, integrations, and upgrades Evaluate emerging technologies and make recommendations for adoption At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .
Jul 20, 2026
Full time
hackajob is collaborating with DXC Technology to connect them with exceptional professionals for this role. Job Description: Location: Farnborough, Hampshire, UK Employment Type: Permanent, Full-Time Security Clearance: Developed Vetting (DV) - Essential DXC Technology is seeking a highly skilled Master Scheduler to support delivery across a secure, high-profile client environment. This is a critical role responsible for developing, maintaining, and assuring integrated project and programme schedules, ensuring alignment across multiple workstreams, dependencies, and stakeholders. At DXC Technology, we are committed to creating an inclusive workplace where everyone can thrive. We actively encourage applications from neurodiverse individuals, women, and other underrepresented groups in technology. Job Description Lead and manage the IT Service Management (ITSM) Service Desk operation, ensuring the delivery of high-quality IT support services aligned with ITIL best practices. Drive exceptional customer experience while maintaining Service Level Agreement (SLA) compliance and fostering a culture of continual service improvement. Act as the single point of accountability for Service Desk performance, representing the function to senior leadership and client stakeholders. Reporting Line Reports to: Operational Service Management (OSM) Manager / IT Service Delivery Director Direct Reports: Service Desk Team Leads, Senior Service Desk Analysts, Service Desk Analysts Key Responsibilities Service Delivery & SLA Management Own end-to-end Service Desk operations, ensuring all agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are consistently met or exceeded Monitor and report on service performance metrics including First Contact Resolution (FCR), Average Handle Time (AHT), Customer Satisfaction (CSAT), Net Promoter Score (NPS), abandonment rates, and ticket volumes Manage incident escalation processes to minimise business impact and ensure timely resolution Conduct regular service reviews with stakeholders, presenting performance data, trend analysis, and improvement plans Ensure accurate and timely production of daily, weekly, and monthly operational reports Manage service desk budgets, forecasting costs, and identifying cost optimisation opportunities Oversee vendor and third-party supplier relationships relevant to Service Desk tooling and services Ensure Business Continuity and Disaster Recovery plans are in place and tested for the Service Desk function ITIL Best Practice Ensure Service Desk operations are aligned with ITIL 4 frameworks, specifically Incident Management, Request Fulfilment, Knowledge Management, Problem Management, and Service Request Management Maintain and improve standard operating procedures (SOPs), work instructions, runbooks, and knowledge articles Drive adoption of ITIL processes across the team, ensuring consistent and repeatable service delivery Support Major Incident Management (MIM) and contribute to Problem Management activities to reduce repeat incidents Ensure effective Change Enablement awareness within the team to minimise change-related incidents Govern the Service Catalogue, ensuring offerings are current, clearly defined, and aligned to business needs Ensure compliance with Information Security Management policies and data protection regulations (e.g., GDPR) Customer Experience Champion a customer-first culture across the Service Desk team, embedding customer experience into every interaction Analyse customer feedback (CSAT/NPS) and implement targeted improvements based on insights Ensure professional, empathetic, and efficient communication at all customer touchpoints - phone, email, chat, portal, and walk-up Build and maintain strong relationships with key business stakeholders through regular engagement Act as the escalation point for customer complaints, ensuring swift and satisfactory resolution within agreed timeframes Design and implement customer journey mapping to identify pain points and optimise the support experience Develop and maintain a communication strategy for planned outages, service changes, and major incidents Establish and monitor Voice of the Customer (VoC) programmes to capture qualitative and quantitative feedback Continual Service Improvement (CSI) Identify, propose, and implement service improvements through data-driven analysis and trend identification Maintain a CSI register, tracking improvement initiatives from identification through to realisation of benefits Leverage automation, AI, and self-service opportunities to improve efficiency and user experience Conduct root cause analysis on SLA breaches and recurring issues, implementing corrective and preventive actions Benchmark service performance against industry standards and best practices (e.g., SDI, HDI benchmarks) Lead regular improvement workshops with the team to generate ideas and foster innovation Implement shift-left strategies to empower Level 1 resolution and reduce unnecessary escalations Track and report on improvement initiative ROI and business value delivered People Management & Development Lead, coach, and develop a team of Service Desk Analysts and Team Leads (typically 15-50+ staff) Manage workforce planning, shift scheduling, and resource allocation to meet demand across 24/7 or extended hours operations Conduct regular 1:1s, performance reviews, and personal development planning Foster a positive, high-performance team culture with clear accountability and recognition Identify training needs and ensure the team maintains relevant technical and ITIL certifications Manage recruitment, onboarding, and retention strategies to minimise attrition Implement quality assurance frameworks including call monitoring, ticket audits, and coaching programmes Promote diversity, inclusion, and wellbeing within the team Manage absence, performance issues, and disciplinary matters in line with HR policies Technology & Tooling Oversee the effective use and configuration of ITSM platforms Drive adoption of self-service portals, knowledge bases, and virtual agent/chatbot technologies Identify and implement automation opportunities (e.g., password resets, ticket routing, auto-categorisation) Ensure telephony/ACD systems are optimised for call routing, IVR, and reporting Collaborate with IT teams on tool enhancements, integrations, and upgrades Evaluate emerging technologies and make recommendations for adoption At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .
hackajob is collaborating with Capital One to connect them with exceptional professionals for this role. Job Description About this role As a Service Quality Management Analyst you will be responsible for being a key driver in our SLO Modernisation agenda, establishing and governing new Service Level Objectives. You'll also produce associated Service Quality Reporting to drive action and manage our Tech Service and Vendor Catalogues. You will manage relationships both internally and externally representing Service performance. In this role you will use your curiosity and passion for service to solve problems and build relationships to improve tech performance. What you'll do Support the Service Level Objective (SLO) Modernisation agenda by driving the creation and verification of new SLOs for real-time service performance monitoring. Govern the end-to-end management of these SLOs, and leading the SLO Failures process to drive Continual Service Improvement (CSI) through formal problem management. Provide consultancy to our Technology Support teams when agreeing new/changing Service Level Objectives with the business, including obtaining approval from key business stakeholders Work closely with our Technology Operations Centre to produce monthly Service Quality Reporting, including understanding SLO failures and documenting/tracking remediation activities Represent Capital One Service Performance in MBR/QBR sessions with key Technology Suppliers, ensuring poor performance and adverse service trends are actioned and addressed in line with contractual commitments Manage documentation, risk and controls for the UK Manage Service Levels process Partner with the Business Process Monitoring team (who map out important/critical business services along with the underlying technology to create mappings and monitoring dashboards) to align Service Level Objectives (SLOs) with critical services. Maintain an up to date Tech Service Catalogue, ensuring that full coverage of UK Technology Services is represented accurately You'll have Knowledge of modern Cloud based application and infrastructure technologies and terminology A track record of effective stakeholder management to drive service improvement activities Proven experience collaborating with diverse teams, including technical and non-technical stakeholders. Ability to bridge the gap between technical and business logic, translating technical concepts into clear, actionable insights for non-technical audiences (and vice versa). Strong Tech Service Management experience would be preferable, though managing Service in a professional environment would also be considered Demonstrate curiosity and a willingness to challenge existing norms by exploring innovative ways of working, including leveraging AI. Strong influencing and communication skills Confidence, proactive communication and relationship building will be essential as you take on responsibility for representing Service challenges with 3rd party suppliers Strong organisation skills with a proactive approach to workload management What you'll do Support the Service Level Objective (SLO) Modernisation agenda by driving the creation and verification of new SLOs for real-time service performance monitoring. Govern the end-to-end management of these SLOs, and leading the SLO Failures process to drive Continual Service Improvement (CSI) through formal problem management. Provide consultancy to our Technology Support teams when agreeing new/changing Service Level Objectives with the business, including obtaining approval from key business stakeholders Work closely with our Technology Operations Centre to produce monthly Service Quality Reporting, including understanding SLO failures and documenting/tracking remediation activities Represent Capital One Service Performance in MBR/QBR sessions with key Technology Suppliers, ensuring poor performance and adverse service trends are actioned and addressed in line with contractual commitments Manage documentation, risk and controls for the UK Manage Service Levels process Partner with the Business Process Monitoring team (who map out important/critical business services along with the underlying technology to create mappings and monitoring dashboards) to align Service Level Objectives (SLOs) with critical services. Maintain an up to date Tech Service Catalogue, ensuring that full coverage of UK Technology Services is represented accurately
Jul 18, 2026
Full time
hackajob is collaborating with Capital One to connect them with exceptional professionals for this role. Job Description About this role As a Service Quality Management Analyst you will be responsible for being a key driver in our SLO Modernisation agenda, establishing and governing new Service Level Objectives. You'll also produce associated Service Quality Reporting to drive action and manage our Tech Service and Vendor Catalogues. You will manage relationships both internally and externally representing Service performance. In this role you will use your curiosity and passion for service to solve problems and build relationships to improve tech performance. What you'll do Support the Service Level Objective (SLO) Modernisation agenda by driving the creation and verification of new SLOs for real-time service performance monitoring. Govern the end-to-end management of these SLOs, and leading the SLO Failures process to drive Continual Service Improvement (CSI) through formal problem management. Provide consultancy to our Technology Support teams when agreeing new/changing Service Level Objectives with the business, including obtaining approval from key business stakeholders Work closely with our Technology Operations Centre to produce monthly Service Quality Reporting, including understanding SLO failures and documenting/tracking remediation activities Represent Capital One Service Performance in MBR/QBR sessions with key Technology Suppliers, ensuring poor performance and adverse service trends are actioned and addressed in line with contractual commitments Manage documentation, risk and controls for the UK Manage Service Levels process Partner with the Business Process Monitoring team (who map out important/critical business services along with the underlying technology to create mappings and monitoring dashboards) to align Service Level Objectives (SLOs) with critical services. Maintain an up to date Tech Service Catalogue, ensuring that full coverage of UK Technology Services is represented accurately You'll have Knowledge of modern Cloud based application and infrastructure technologies and terminology A track record of effective stakeholder management to drive service improvement activities Proven experience collaborating with diverse teams, including technical and non-technical stakeholders. Ability to bridge the gap between technical and business logic, translating technical concepts into clear, actionable insights for non-technical audiences (and vice versa). Strong Tech Service Management experience would be preferable, though managing Service in a professional environment would also be considered Demonstrate curiosity and a willingness to challenge existing norms by exploring innovative ways of working, including leveraging AI. Strong influencing and communication skills Confidence, proactive communication and relationship building will be essential as you take on responsibility for representing Service challenges with 3rd party suppliers Strong organisation skills with a proactive approach to workload management What you'll do Support the Service Level Objective (SLO) Modernisation agenda by driving the creation and verification of new SLOs for real-time service performance monitoring. Govern the end-to-end management of these SLOs, and leading the SLO Failures process to drive Continual Service Improvement (CSI) through formal problem management. Provide consultancy to our Technology Support teams when agreeing new/changing Service Level Objectives with the business, including obtaining approval from key business stakeholders Work closely with our Technology Operations Centre to produce monthly Service Quality Reporting, including understanding SLO failures and documenting/tracking remediation activities Represent Capital One Service Performance in MBR/QBR sessions with key Technology Suppliers, ensuring poor performance and adverse service trends are actioned and addressed in line with contractual commitments Manage documentation, risk and controls for the UK Manage Service Levels process Partner with the Business Process Monitoring team (who map out important/critical business services along with the underlying technology to create mappings and monitoring dashboards) to align Service Level Objectives (SLOs) with critical services. Maintain an up to date Tech Service Catalogue, ensuring that full coverage of UK Technology Services is represented accurately
Drive Service Desk performance, enhance digital support, and reduce ticket demand through impactful enablement and training. Our Client has a requirement for a Service Desk Enablement & Digital Support, who will be required to work on a contract basis in Warrington. Role Purpose : This role sits within the Service Desk function and acts as a bridge between Service Desk analysts, IT service owners, business users and support teams. It focuses on increasing Service Desk capability, improving digital support and self-service adoption, strengthening knowledge management, supporting consistent ITSM practices and reducing avoidable ticket demand through effective enablement, communication and practical digital support. Candidates must be eligible for SC clearance to be considered for this position. Job Role Responsibilities: Help develop and deliver a Service Desk enablement and digital support strategy that improves adoption of ITSM tools, support processes, digital channels and self-service capabilities. Identify gaps in Service Desk analyst capability, digital support experience, knowledge availability and ticket handling consistency. Work with Service Desk leadership, resolver groups and business stakeholders to understand support needs, reduce friction and improve the end-user digital support journey. Drive behaviour change so that Service Desk tools, knowledge articles, request forms, automation, digital support channels and support processes are used consistently and effectively. Design and own a structured Service Desk training and enablement programme aligned to L1/L2 support needs, ITSM processes and customer service expectations. Deliver a mix of instructor-led training, workshops, floorwalking, knowledge refreshers and self-service learning content for Service Desk analysts and end users. Build capability across Service Desk areas including triage, ticket categorisation, escalation quality, request fulfilment, knowledge use, communication standards and first-contact resolution. Support ongoing development plans for Service Desk analysts, including new starters, cross-training and process change adoption. Promote automation and digital tools that reduce repetitive manual effort, improve ticket routing, increase accuracy and speed up common request fulfilment. Partner with automation, ServiceNow, Microsoft 365 and resolver teams to identify high-value Service Desk use cases such as password resets, access requests, onboarding tasks, reporting, notifications, knowledge prompts and guided support. Support rollout, communications, analyst training and user guidance for new Service Desk automation, digital support tools and productivity improvements. Identify and promote practical digital support improvements and productivity hacks that help analysts resolve tickets faster and improve the customer experience. Own and develop Service Desk digital knowledge content within the IT SharePoint / IT Hub, ensuring it is accurate, accessible and aligned to common support queries. Create and maintain knowledge articles, analyst guides, end-user how-to guides, FAQs, digital learning content, short-form training material and process guidance. Support a consistent Service Desk knowledge management and governance framework, including article ownership, review cycles and quality standards. Partner with Business Communication teams to deliver clear IT service updates, by producing regular IT newsletters, known issue communications and adoption campaigns that are concise, plain-English and user-centred. Use ticket trends, digital support analytics and analyst feedback to identify knowledge gaps and prioritise content that reduces repeat contacts and avoidable tickets. Act as a key interface between the Service Desk, resolver teams, IT service owners and business users for enablement and digital support initiatives. Engage with business users to promote self-service, improve request quality and increase awareness of available IT digital support channels. Define and track Service Desk enablement and digital support KPIs such as training participation and completion, analyst confidence, knowledge article usage, self-service adoption, automation uptake and benefits within the Service Desk team. Use Service Desk insights, ticket trends, digital support analytics, feedback and operational reporting to refine training plans, improve user experience and identify priority Service Desk automation and improvement opportunities. Experience / Skills / Knowledge / Qualifications: Understanding of Service Desk operations, including incident management, request fulfilment, triage, escalation, knowledge management and customer communication. Strong knowledge and experience using Microsoft 365 tools such as SharePoint, Teams, Copilot, Power Platform and knowledge-sharing platforms to support digital enablement. Experience with Service Desk or ITSM tooling, preferably ServiceNow, including knowledge articles, catalogues, forms, workflows, digital support channels or reporting. Experience designing and delivering training, enablement or process adoption activity for technical support teams. Experience creating digital learning and support content such as analyst guides, end-user guidance, videos, FAQs and process documentation. Desirable Experience supporting ServiceNow enhancements, administration, reporting, knowledge management, catalogue improvements or digital support workflows. Experience using analytics, ticket data, digital support metrics or feedback tools to identify trends, training needs and service improvement opportunities. Knowledge of digital adoption frameworks, change management approaches or user enablement methods. Relevant industry certifications such as ITIL Service Management, PRINCE2, Agile, Microsoft 365 or Power Platform. Company Information At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for Service Desk Enablement & Digital Support looking for new employment. As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.
Jul 07, 2026
Contractor
Drive Service Desk performance, enhance digital support, and reduce ticket demand through impactful enablement and training. Our Client has a requirement for a Service Desk Enablement & Digital Support, who will be required to work on a contract basis in Warrington. Role Purpose : This role sits within the Service Desk function and acts as a bridge between Service Desk analysts, IT service owners, business users and support teams. It focuses on increasing Service Desk capability, improving digital support and self-service adoption, strengthening knowledge management, supporting consistent ITSM practices and reducing avoidable ticket demand through effective enablement, communication and practical digital support. Candidates must be eligible for SC clearance to be considered for this position. Job Role Responsibilities: Help develop and deliver a Service Desk enablement and digital support strategy that improves adoption of ITSM tools, support processes, digital channels and self-service capabilities. Identify gaps in Service Desk analyst capability, digital support experience, knowledge availability and ticket handling consistency. Work with Service Desk leadership, resolver groups and business stakeholders to understand support needs, reduce friction and improve the end-user digital support journey. Drive behaviour change so that Service Desk tools, knowledge articles, request forms, automation, digital support channels and support processes are used consistently and effectively. Design and own a structured Service Desk training and enablement programme aligned to L1/L2 support needs, ITSM processes and customer service expectations. Deliver a mix of instructor-led training, workshops, floorwalking, knowledge refreshers and self-service learning content for Service Desk analysts and end users. Build capability across Service Desk areas including triage, ticket categorisation, escalation quality, request fulfilment, knowledge use, communication standards and first-contact resolution. Support ongoing development plans for Service Desk analysts, including new starters, cross-training and process change adoption. Promote automation and digital tools that reduce repetitive manual effort, improve ticket routing, increase accuracy and speed up common request fulfilment. Partner with automation, ServiceNow, Microsoft 365 and resolver teams to identify high-value Service Desk use cases such as password resets, access requests, onboarding tasks, reporting, notifications, knowledge prompts and guided support. Support rollout, communications, analyst training and user guidance for new Service Desk automation, digital support tools and productivity improvements. Identify and promote practical digital support improvements and productivity hacks that help analysts resolve tickets faster and improve the customer experience. Own and develop Service Desk digital knowledge content within the IT SharePoint / IT Hub, ensuring it is accurate, accessible and aligned to common support queries. Create and maintain knowledge articles, analyst guides, end-user how-to guides, FAQs, digital learning content, short-form training material and process guidance. Support a consistent Service Desk knowledge management and governance framework, including article ownership, review cycles and quality standards. Partner with Business Communication teams to deliver clear IT service updates, by producing regular IT newsletters, known issue communications and adoption campaigns that are concise, plain-English and user-centred. Use ticket trends, digital support analytics and analyst feedback to identify knowledge gaps and prioritise content that reduces repeat contacts and avoidable tickets. Act as a key interface between the Service Desk, resolver teams, IT service owners and business users for enablement and digital support initiatives. Engage with business users to promote self-service, improve request quality and increase awareness of available IT digital support channels. Define and track Service Desk enablement and digital support KPIs such as training participation and completion, analyst confidence, knowledge article usage, self-service adoption, automation uptake and benefits within the Service Desk team. Use Service Desk insights, ticket trends, digital support analytics, feedback and operational reporting to refine training plans, improve user experience and identify priority Service Desk automation and improvement opportunities. Experience / Skills / Knowledge / Qualifications: Understanding of Service Desk operations, including incident management, request fulfilment, triage, escalation, knowledge management and customer communication. Strong knowledge and experience using Microsoft 365 tools such as SharePoint, Teams, Copilot, Power Platform and knowledge-sharing platforms to support digital enablement. Experience with Service Desk or ITSM tooling, preferably ServiceNow, including knowledge articles, catalogues, forms, workflows, digital support channels or reporting. Experience designing and delivering training, enablement or process adoption activity for technical support teams. Experience creating digital learning and support content such as analyst guides, end-user guidance, videos, FAQs and process documentation. Desirable Experience supporting ServiceNow enhancements, administration, reporting, knowledge management, catalogue improvements or digital support workflows. Experience using analytics, ticket data, digital support metrics or feedback tools to identify trends, training needs and service improvement opportunities. Knowledge of digital adoption frameworks, change management approaches or user enablement methods. Relevant industry certifications such as ITIL Service Management, PRINCE2, Agile, Microsoft 365 or Power Platform. Company Information At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for Service Desk Enablement & Digital Support looking for new employment. As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.
City & Capital are currently working with one of the UK's most dynamic and fast-growing specialist property finance lenders who are renowned for their innovation and tailored products to suit the needs of a broad range of professional borrowers, such as property developers and investors. Our client currently offers a range of property-backed loans to cover bridging finance, development exits, commercial mortgages and buy to let. Due to success to date, the lender has now doubled the size of their UK loan book and team 6 times in the last 6 years, with plans to achieve this for a 7th time across the coming period. Due to these increasing levels of high activity, they are generating more and more customer and performance data than ever before and are embarking on a key project to best manage & utilise this. An agile and robust data management and utilisation plan will be key to the attainment of this. Our client is therefore seeking an individual who will play an integral role in building & maintaining the businesses core data infrastructure & to deliver on the demands as outlined below. You will work closely with the lenders Chief Mortgage Officer & Senior Data Lead within the role. This is also a role that comes with plenty of progression potential for those that are successful in the role. About the Role As a Data Engineer, you will play a key role in building and maintaining the business's core data infrastructure. Working closely with the Chief Mortgage Officer, Senior Data Lead and Market Analysts you will enable scalable reporting, clean data flows, and analytics-ready datasets that underpin everything from product development and underwriting to compliance and performance tracking. You'll take ownership of automated data pipelines, cloud infrastructure within Microsoft Fabric, and integrations with platforms like Salesforce and core lending systems. Your work will be vital to ensuring data is accurate, structured, and available powering both real-time business intelligence and future advanced analytics. Key Responsibilities Design and develop automated ETL/ELT pipelines using SQL and Python Integrate internal/external data sources via APIs and platform connectors Model and structure data for scalable analytics (e.g., star/snowflake schemas) Administer Microsoft Fabric Lakehouse and Azure services Optimise performance across queries, datasets, and pipelines Apply data validation, cleansing, and standardisation rules Document pipeline logic and contribute to business-wide metadata catalogues Collaborate with BI, Change, and Product teams to align data outputs to needs Support groundwork for future data science and machine learning initiatives The successful applicant will be proficient in SQL and Python, with a proven track record of building and maintaining ETL/ELT pipelines. Experience working with Microsoft Fabric, Azure Data Factory, and modern Lakehouse or data warehouse architecture is essential. You'll demonstrate a strong focus on data quality and governance and be adept at integrating third-party APIs and transforming raw data into analytics-ready assets. Prior experience in financial services or lending is preferred, and the ability to communicate data requirements clearly across business teams will be key to success in this role. You'll be a technically strong data professional with hands-on experience in pipeline development, cloud-based data infrastructure, and performance optimisation. You will be at your best when working collaboratively in fast-paced environments and when translating complex business needs into structured, reliable data systems. On?Offer Our client is ideally looking to pay between £50k - £705as a basic salary for the ideal individual, relevant to experience. Higher offers may also be considered for exceptional talent and potential. Salary will be complemented by a favourable bonus scheme too, that will significantly enhance annual earnings. Most notably, due to our clients continued growth & strong and proven promote from within policy, this is also a role that comes with plenty of progression potential, where excellent performance is delivered. In turn, this could see you propel both career standing & salary within, as you make a real impact on the role and business. The?role?will?be?based?in?our?clients?Mayfair?offices,?offering?a?collaborative?and?fast paced working environment. There is a reasonable amount of urgency to fill this position as you might expect, for the reasons outlined. We do not expect this role to be on the market for long! Therefore, if this role does sound like one that you are both qualified for and interested in then we look forward to your application as soon as possible. We do not expect this role to be on the market for long! We will aim to review your application as soon as possible and get back to you with an update following. We look forward to hearing from you. Kind Regards, The City and Capital Team
Oct 01, 2025
Full time
City & Capital are currently working with one of the UK's most dynamic and fast-growing specialist property finance lenders who are renowned for their innovation and tailored products to suit the needs of a broad range of professional borrowers, such as property developers and investors. Our client currently offers a range of property-backed loans to cover bridging finance, development exits, commercial mortgages and buy to let. Due to success to date, the lender has now doubled the size of their UK loan book and team 6 times in the last 6 years, with plans to achieve this for a 7th time across the coming period. Due to these increasing levels of high activity, they are generating more and more customer and performance data than ever before and are embarking on a key project to best manage & utilise this. An agile and robust data management and utilisation plan will be key to the attainment of this. Our client is therefore seeking an individual who will play an integral role in building & maintaining the businesses core data infrastructure & to deliver on the demands as outlined below. You will work closely with the lenders Chief Mortgage Officer & Senior Data Lead within the role. This is also a role that comes with plenty of progression potential for those that are successful in the role. About the Role As a Data Engineer, you will play a key role in building and maintaining the business's core data infrastructure. Working closely with the Chief Mortgage Officer, Senior Data Lead and Market Analysts you will enable scalable reporting, clean data flows, and analytics-ready datasets that underpin everything from product development and underwriting to compliance and performance tracking. You'll take ownership of automated data pipelines, cloud infrastructure within Microsoft Fabric, and integrations with platforms like Salesforce and core lending systems. Your work will be vital to ensuring data is accurate, structured, and available powering both real-time business intelligence and future advanced analytics. Key Responsibilities Design and develop automated ETL/ELT pipelines using SQL and Python Integrate internal/external data sources via APIs and platform connectors Model and structure data for scalable analytics (e.g., star/snowflake schemas) Administer Microsoft Fabric Lakehouse and Azure services Optimise performance across queries, datasets, and pipelines Apply data validation, cleansing, and standardisation rules Document pipeline logic and contribute to business-wide metadata catalogues Collaborate with BI, Change, and Product teams to align data outputs to needs Support groundwork for future data science and machine learning initiatives The successful applicant will be proficient in SQL and Python, with a proven track record of building and maintaining ETL/ELT pipelines. Experience working with Microsoft Fabric, Azure Data Factory, and modern Lakehouse or data warehouse architecture is essential. You'll demonstrate a strong focus on data quality and governance and be adept at integrating third-party APIs and transforming raw data into analytics-ready assets. Prior experience in financial services or lending is preferred, and the ability to communicate data requirements clearly across business teams will be key to success in this role. You'll be a technically strong data professional with hands-on experience in pipeline development, cloud-based data infrastructure, and performance optimisation. You will be at your best when working collaboratively in fast-paced environments and when translating complex business needs into structured, reliable data systems. On?Offer Our client is ideally looking to pay between £50k - £705as a basic salary for the ideal individual, relevant to experience. Higher offers may also be considered for exceptional talent and potential. Salary will be complemented by a favourable bonus scheme too, that will significantly enhance annual earnings. Most notably, due to our clients continued growth & strong and proven promote from within policy, this is also a role that comes with plenty of progression potential, where excellent performance is delivered. In turn, this could see you propel both career standing & salary within, as you make a real impact on the role and business. The?role?will?be?based?in?our?clients?Mayfair?offices,?offering?a?collaborative?and?fast paced working environment. There is a reasonable amount of urgency to fill this position as you might expect, for the reasons outlined. We do not expect this role to be on the market for long! Therefore, if this role does sound like one that you are both qualified for and interested in then we look forward to your application as soon as possible. We do not expect this role to be on the market for long! We will aim to review your application as soon as possible and get back to you with an update following. We look forward to hearing from you. Kind Regards, The City and Capital Team
IT Service Management Analyst Location: Bath (3 days a week onsite) Hours: 37 hours per week Salary: £45,000 Are you ready to step up and make your mark in IT Service Management? We're building a brand-new team and looking for someone with energy, passion, and enthusiasm , someone who's not afraid to have a voice and drive positive change. This is a fantastic opportunity for an ambitious individual who wants to take the next step in their ITIL journey. IT Service Management Analyst - The role: Support and enhance IT Service Management (ITSM) processes across the organisation, with a focus on continuous improvement. Analyse incident and service request trends to identify opportunities for automation and better ways of working. Coordinate and support Change Management , ensuring documentation and impact assessments are up to date. Maintain and develop the IT knowledge base and service catalogue. Generate reports and dashboards to track key performance indicators (KPIs) and service metrics. Assist with root cause analysis and problem management to prevent recurring issues. Collaborate with IT teams, business units, and suppliers to deliver excellent service. Support the administration and configuration of ITSM platforms Support Software Asset Management (SAM ), including software inventory, usage, and compliance. IT Service Management Analyst, experience required: Good understanding of the ITIL framework and ITSM best practices (ITIL certification is a plus, but not essential). Analytical and problem-solving skills, with an inquisitive mindset. Experience working with third-party suppliers. Experience with ITSM tools (eg, ServiceNow) is desirable. Organised, collaborative, and able to remain calm under pressure. Someone who wants to make improvements and isn't afraid to speak up. IT Service Management Analyst, why join us? Be part of a new, dynamic team where your ideas and energy will be valued. Opportunity to shape and improve ITSM processes Work with leading suppliers and cutting-edge technology. Grow your career in a supportive, forward-thinking environment. Ready to bring your passion and make a difference? Apply now and help us shape the future of IT Service Management! Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
Sep 23, 2025
Full time
IT Service Management Analyst Location: Bath (3 days a week onsite) Hours: 37 hours per week Salary: £45,000 Are you ready to step up and make your mark in IT Service Management? We're building a brand-new team and looking for someone with energy, passion, and enthusiasm , someone who's not afraid to have a voice and drive positive change. This is a fantastic opportunity for an ambitious individual who wants to take the next step in their ITIL journey. IT Service Management Analyst - The role: Support and enhance IT Service Management (ITSM) processes across the organisation, with a focus on continuous improvement. Analyse incident and service request trends to identify opportunities for automation and better ways of working. Coordinate and support Change Management , ensuring documentation and impact assessments are up to date. Maintain and develop the IT knowledge base and service catalogue. Generate reports and dashboards to track key performance indicators (KPIs) and service metrics. Assist with root cause analysis and problem management to prevent recurring issues. Collaborate with IT teams, business units, and suppliers to deliver excellent service. Support the administration and configuration of ITSM platforms Support Software Asset Management (SAM ), including software inventory, usage, and compliance. IT Service Management Analyst, experience required: Good understanding of the ITIL framework and ITSM best practices (ITIL certification is a plus, but not essential). Analytical and problem-solving skills, with an inquisitive mindset. Experience working with third-party suppliers. Experience with ITSM tools (eg, ServiceNow) is desirable. Organised, collaborative, and able to remain calm under pressure. Someone who wants to make improvements and isn't afraid to speak up. IT Service Management Analyst, why join us? Be part of a new, dynamic team where your ideas and energy will be valued. Opportunity to shape and improve ITSM processes Work with leading suppliers and cutting-edge technology. Grow your career in a supportive, forward-thinking environment. Ready to bring your passion and make a difference? Apply now and help us shape the future of IT Service Management! Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
