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Your new company You will be joining one of the largest in-house local authority legal teams in the UK, the team provides high-quality legal services across multiple local authorities and combined authorities, supporting a wide range of public sector functions. This opportunity sits within a significant and wide-ranging legal division covering key service areas across people, place and regulatory matters. The division brings together five specialist teams: Adults Social Care and Education, Employment and General Law, Housing, Litigation, and Regulatory & Licensing. Your new role As Interim Head of Legal, you will provide strategic leadership across the group, reporting directly to the Assistant Director. You will also deputise as required at a senior level, representing Legal Services internally and externally. You will lead and oversee a broad portfolio of complex legal work, ensuring high-quality delivery across multiple disciplines. The role requires strong corporate leadership, effective stakeholder management, and the ability to manage competing priorities and projects simultaneously. This is a highly visible position where you will engage with senior officers, elected members, and external partners, often dealing with sensitive and high-profile matters. What you'll need to succeed To be successful in this role, you will demonstrate: Proven experience operating at a senior level within a local authority legal environment Strong collaborative and corporate leadership skills Significant experience handling complex legal matters across one or more areas of people, place and regulation Qualification as a Solicitor, Barrister, or Chartered Legal Executive with relevant litigation rights In addition, you will bring: High levels of political awareness and the ability to influence at senior levels Excellent communication skills and a solution-focused, innovative approach Experience managing multiple projects to tight deadlines and budgets while maintaining exceptional quality standards A track record of building and maintaining effective client relationships, often involving sensitive issues Experience leading multidisciplinary legal teams within a large and complex organisation What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now on (phone number removed). If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

We are currently looking for an experienced Private Housing Standards Officer to join a busy Private Sector Housing service. This Private Housing Standards Officer role will focus on improving housing conditions through inspections, enforcement, HMO regulation and housing standards interventions across the private rented sector. The successful candidate will investigate housing condition complaints, undertake HHSRS inspections and take enforcement action where required. This Private Housing Standards Officer position would suit someone with previous experience within private sector housing, housing enforcement or environmental health services. The Role - Investigating complaints relating to poor housing conditions and disrepair. - Carrying out HHSRS inspections and property assessments. - Investigating HMO complaints and monitoring licensing compliance. - Taking informal and formal enforcement action to improve housing standards. - Serving statutory notices and preparing legal case files. - Supporting mandatory, additional and selective licensing schemes. - Investigating empty homes and supporting initiatives to bring properties back into use. - Supporting compliance with Minimum Energy Efficiency Standards (MEES). - Maintaining accurate case records using Uniform and other systems. - Attending courts, tribunals and legal proceedings where required. Key Requirements - Previous experience working as a Private Housing Standards Officer, Private Sector Housing Officer, Housing Enforcement Officer or Environmental Health Officer. - Experience carrying out HHSRS inspections and assessments. - Knowledge of the Housing Act 2004 and private sector housing legislation. - Experience investigating housing condition complaints and HMO cases. - Experience taking enforcement action and preparing legal case files. - Experience working with licensing schemes and housing standards enforcement. What You Need to Do Now If you are interested in this Private Housing Standards Officer role and meet the criteria above, please click APPLY NOW and send us your CV. If you do not hear from us within 48 hours, unfortunately your application has not been successful on this occasion. Footnote If you feel that this Private Housing Standards Officer job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Private Housing Standards Officers, Private Sector Housing Officers, Housing Enforcement Officers and Environmental Health roles across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from private sector housing professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

At MSV Housing we re committed to making sure our customers have safe, well-managed homes and thriving neighbourhoods, and our Neighbourhood Officers are key to making this happen. We are looking to recruit an experienced housing professional or an enthusiastic individual with fantastic customer service and problem-solving skills to join our established team. Reporting to our Neighbourhood Manager, our Neighbourhood Officers provide a high-quality, customer-focused housing management service, covering tenancy, property, and estate management across the inner Greater Manchester area predominately in Moss Side, Hulme and Fallowfield. This role takes a proactive, holistic approach to managing homes and neighbourhoods, ensuring services are efficient, responsive, and cost-effective while identifying and mitigating risks. You will act as a visible local presence, working collaboratively with customers, colleagues, and partners to resolve issues, deliver the Neighbourhood Strategy, meet regulatory standards, and maximise rental income performance. In addition, we are looking for candidates that have a passion to advocate on behalf of people and communities. What do our Neighbourhood Officers do: Deliver a high-quality housing management service across tenancy, property, and neighbourhood management, ensuring compliance with legislation, policies, and standards. Manage a defined patch of properties, building a strong understanding of customers and homes to identify risks, support tenancy sustainment, and maintain safe, well-managed communities. Lead on income management, including high-level arrears cases, legal action, court attendance, and eviction processes in line with policy. Carry out regular property inspections, tenancy visits, and estate checks, addressing issues, safeguarding customers, and working with internal teams and partners, including ASB services, to resolve community concerns. Work collaboratively to improve customer outcomes, minimise voids, deliver neighbourhood strategies, and support community engagement while maintaining excellent customer service standards. What we are looking for; A good standard of education (minimum 5 GCSEs or equivalent, including Maths and English) Experience of working within a team and meeting deadlines in a fast-paced environment Strong customer service skills with a commitment to delivering high-quality outcomes Proven ability to manage and prioritise a demanding workload effectively Excellent communication, interpersonal and problem-solving skills A proactive, self-motivated approach with the ability to work under pressure Strong IT skills, including proficiency in Microsoft Office packages A full UK driving licence and willingness to travel across the Northwest This is an excellent opportunity for someone who is passionate about delivering great services and making a positive difference to communities We're committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all colleagues to share this commitment. As this job is based within our property care team where you ll be entering the homes of our customers, a basic criminal records background check (free of charge to you) is required. A criminal conviction does not necessarily stop you from working with us. All decisions regarding convictions will be made on a case-by-case basis. Further detail on our commitment to safeguarding young people can be found in our Safeguarding policy attached alongside this vacancy s candidate pack. We offer a range of great benefits including: Essential car user allowance to support you with car running costs Flexibility on where you work with home working kit provided 33 days holiday per year plus bank holidays, and a holiday a buy scheme. Company pension scheme with up to 10% matched contributions Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more. Enhanced sick pay with up to 3 months full pay and 3 months half pay Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives Life assurance subject to being a member of our company pension scheme. Learning and development to support you to develop the skills you need to fulfil your role and progress in your career Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause. MSV are committed to Equality and Inclusion all applications are scored against the essential criteria of the role; however, we encourage candidates to submit an ammonised CV if they can do so. MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this. For more information about the role please visit our careers page where you will find a candidate pack and apply for the role. (url removed)> If you wish to discuss the roles informally, please contact Ryan Heywood, Neighbourhood Team Leader - (url removed) Interview dates are to be confirmed, interviews will be carried out throughout the recruitment process and the role closed if a suitable candidate is found. Therefore, we strongly recommend candidates to apply early. We re passionate about inclusion and we d love to hear from people from diverse backgrounds for this role. If you are not sure whether you meet our requirements for this role but want to apply. Go ahead. We will decide whether or not you are what we are looking for.

An exciting opportunity has emerged for a Senior Housing Options Officer to join the homeless team at one of Adecco's key public sector clients in a temporary contract, initially for 3 months (but highly likely to be extended). Our client is based in Crawley in West Sussex (near to Gatwick Airport) and this is a full time role for 37 hours per week, Monday to Friday, and working hybridly, so office attendance is required up to three days each week. This role involves strong homeless decision making skills so excellent written communication skills and housing legislation knowledge is essential. Due to the busy nature of the role, the client is keen for applicants to possess previous experience of: Interviewing clients and resolving all housing problems. Processing claims for homeless applications as required under Part VII of the Housing Act 1996 (as amended). Advising and preventing homelessness by offering the correct advice to clients approaching the Council as homeless. Assessing whether those who are threatened with homelessness qualify for private sector options under the Housing Act, Part VII, as amended. Having regard to the Homelessness Code of Guidance and the Council's Homelessness Prevention and resilience agenda. Writing accurate section 184 decision letters, and responding to complaints and MP enquiries. Sound knowledge of Housing and Homelessness Law and experience in resolving complex housing problems. Administrative skills to manage caseload and work effectively in a team of 6-8 officers Ability to deal with very demanding service users and partners, and have strong IT and admin skills. Updating PHP's (Personal Housing Plans) As the client is keen for the candidate to hit the ground running previous experience of carrying out a similar role with a local authority client in the last two years would be hugely beneficial. Strong knowledge of the Homelessness Reduction Act is also important. A car driver is not required. If you feel you meet the above criteria, are happy to work hybridly near Gatwick Airport and can start on short notice (2 weeks' maximum), please apply online now, or email (url removed) for a confidential conversation.

COMPANY OVERVIEW For over 45 years, our Client has been providing building support to local authorities, social landlords, NHS trusts and private sector clients. Founded in 1979, we have a proven track record of delivering successful mechanical, electrical and security services and solutions to both commercial and domestic clients, building long-standing partnerships along the way. JOB PURPOSE Our Renewables/Retrofit team has an exciting opportunity available for a Resident Liaison Officer (RLO) to work between our Enfield office and our client s office. We are looking for a hardworking individual who can offer a professional service. Your role will be to ensure that works carried out at residents properties are handled smoothly from start to finish, working closely with managers, supervisors, client representatives and residents. JOB RESPONSIBILITIES Act as the main point of contact for escalated calls from the Customer Service team Liaise with customers to resolve complex issues, maintaining regular contact and updating them on progress Attend residents meetings and client meetings as required Act as a mediator to prevent issues escalating and reduce the number of formal complaints Establish a resident s charter, maintain files, and keep logs of complaints and queries Participate in project start-up and sign-off meetings Manage claims, compensation and complaints within set timescales and with care Contact customers to arrange follow-up work, providing feedback to Customer Service Agents on common causes of complaints Work with team leaders to support coaching and training needs Liaise with Contract Administrators regarding any issues likely to affect contracts Liaise with scheme managers in sheltered housing schemes Prepare and issue letters to neighbouring properties regarding planned works Meet internal quality standards relating to customer contact Maintain productivity levels to meet individual and team targets Assist Complaints and Performance Officers in logging and responding to complaints and compensation requests Adhere to all company and client policies on data protection, equality and diversity Support other contracts and projects as required to meet business needs SKILLS & EXPERIENCE REQUIRED Minimum 2 years experience as an RLO (preferred) Qualification in customer support or equivalent (preferred) Experience in a similar role Excellent written and verbal communication skills Strong IT skills (Excel, Outlook, etc.) Previous RLO experience within the housing sector (desirable) Ability to work independently and develop effective systems Strong team-working skills Appreciation of site operatives roles SALARY & BENEFITS £33k salary 21 days holiday, increasing by 1 day every two years up to a maximum of 25 days, plus statutory days Auto-enrolment pension scheme Company mobile phone and uniform provided Employee Assistance Programme You will join a friendly and busy team, receiving excellent training and support. As the company continues to grow, there will be opportunities for career development and progression. We recognise individual talent, encourage professional growth and reward success. If you have the talent, energy and drive and are eager to learn we want to hear from you! Please call Clare on (phone number removed) for more details and please apply to this advert to prompt a call back.

A Housing Association is currently looking for a Universal Credit Administrator on a temporary basis for about 6 weeks. Key responsibilities are as follows Provide administrative assistance to the welfare benefits team, completing and recording universal credit verifications following the April annual rent increases residents. To accurately verify high volumes of incoming Universal credit verifications To record verification details on the Proxsys system To liaise with housing management teams, the universal credit lead and other relevant staff to ensure that any issues with verifications are resolved in a timely manner To assist with monitoring the universal credit mailbox and with forwarding/recording verifications received via the mailbox. Ensuring housing costs are verified with Universal Credit for our Residents via the landlord portal Contacting Residents who have not reported their rent increase on time Follow up with housing officers to ensure updates to data are completed PAYE 17.69 Umbrella 23.40 Essential requirements Must have a good administrative background ideally in Housing Experience of Universal credit would be advantageous Must be immediately available or on short notice

A West Midlands Local Authority is seeking an experienced and motivated Lifeline Team Leader to provide day-to-day leadership of its independent living and Lifeline services. This is a key role ensuring the delivery of a high-quality, customer-focused service to tenants and wider service users across a 24/7, 365-day operation. You will be responsible for leading and managing a team of Lifeline Response Officers, Sheltered Living Officers, and Scheme Cleaners. Duties include rota management, workload allocation, and providing clear guidance on policies and procedures. You will also make effective day-to-day operational decisions to ensure smooth service delivery. A strong focus of the role is performance management -supporting staff development, driving KPI achievement, and implementing improvements where required. You will monitor service performance, undertake benchmarking to ensure value for money, and produce reports for senior management. Customer engagement and feedback will be central to continuously improving service delivery. The role also includes developing and updating operating procedures in line with legislative or organisational changes, and delivering training to ensure compliance and consistency across the team. Flexibility is essential, as the role may require unsocial hours, including evenings, weekends, and bank holidays. Requirements: Full UK driving licence and access to a vehicle Strong leadership and people management experience Experience in customer-focused or housing-related services preferred How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you do not hear from us within 2 working days of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Senior Complaints Officer (Housing) Location : Hackney E8 - Hybrid Rate : 339 per day (Umbrella) / 252 per day (PAYE) Start: ASAP Directorate : Climate, Homes and Economy / Housing Reports To : Performance Improvement and Complaints Manager Job Purpose : The London Borough of Hackney is seeking a Senior Complaints Officer to join our Housing Transformation Team. In this role, you will ensure our Housing services fulfill our complaints handling framework, providing assurance that robust corporate and statutory systems are in place. You will work closely with Assistant Directors and managers across the service to deliver responsive, customer-focused, and value-for-money services. Key Responsibilities : Undertake thorough investigations into sensitive and complex resident and Housing Ombudsman complaints, as well as managing Member Enquiries. Check and quality-assure the work of team members. Lead on workstreams and projects that involve managing input from partners and teams across the wider organisation. Identify where service failures and inefficiencies create unnecessary demand. Capture lessons learned and highlight common trends to drive long-term service improvements. Provide support and guidance to less experienced staff and Performance Officers in complaints handling. Build effective relationships with external partners to share intelligence and coordinate joint action. What We Are Looking For: Extensive experience in housing complaints investigation and resolution, with a track record of achieving excellent outcomes for residents. Experience of dealing with stage 1 and stage 2 complaint s with confidence The ability to cut through complex evidence, identify root causes, and reach timely, independent decisions. Outstanding interpersonal skills, with the ability to manage relationships with senior managers, partners, and residents who may be frustrated or angry due to service failures. A flexible approach, capable of contributing to multiple projects across different parts of the Housing service simultaneously. Sector Knowledge: Experience or in-depth knowledge in one or more of the following priority housing areas is highly advantageous: Housing Repairs Anti-Social Behaviour Management / Community Safety Home Ownership and Service Charges Tenancy Services and Income Collection TMO Management, Resident Engagement, and Planned Works Resident Safety To Apply : If you have the relevant experience and the drive to thrive in a high-performing culture and want to help us shape a better housing service for Hackney residents, please submit your CV today! Please note due to the high number of applications only successful applicants will be contacted Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.

MMP Consultancy are looking for two Performance Data Analysts to support a live building safety compliance recovery programme within a housing / property services environment. The analysts will work closely with compliance officers, operational teams and contractors, ensuring data supports decision-making, prioritisation of risk, and delivery of a robust and auditable compliance position. Key Responsibilities Analyse performance across compliance areas to identify risk, gaps and trends. Interrogate compliance datasets, challenge accuracy, and improve data quality and consistency. Produce clear insight on where compliance is breaking down (e.g. overdue actions, access issues, contractor delays). Lead on root cause and lessons learned analysis to inform improvement activity. Support tracking of recovery actions and performance improvement over time. Work closely with compliance and operational teams to translate data into practical actions. Provide assurance that reporting reflects actual compliance position and evidences statutory requirements. Experience Required Experience working with property compliance data, ideally within housing or public sector. Understanding of the Big 6 compliance areas and associated datasets. Strong analytical skills with ability to turn data into insight and action. Experience of performance reporting, dashboards and datasets (e.g. Excel, Power BI). Ability to conduct root cause analysis, not just produce reports. Confident working with stakeholders to challenge assumptions and improve performance.

Enjoy 30 days annual leave with this fixed term contract for the next 12 months based in Kidderminster as Compliance Manager. This role offers the chance to manage two compliance officers and to deliver the electrical and gas programmes. You will be working for a well-known housing association that values not only their tenants but every stakeholder within the business, ensuring attention to det click apply for full job details

We are currently working with a local authority who are seeking an experienced Lettings Officer to join their team on a temporary basis. This is an excellent opportunity for a housing professional with experience in social housing lettings and allocations to support the delivery of an efficient voids and lettings service. Key Responsibilities of a Lettings Officer: Manage the end-to-end lettings process for vacant properties. Advertise properties and allocate homes in line with housing policies and nomination agreements. Conduct applicant assessments and verify eligibility for housing. Liaise with local authorities, applicants, and internal teams to progress lettings. Arrange and conduct property viewings where required. Make offers of accommodation and complete tenancy sign-ups. Ensure void properties are re-let within target timescales. Maintain accurate records and update housing management systems. Monitor performance against lettings and void turnaround targets. Provide excellent customer service throughout the lettings process. Work closely with Housing Officers, Voids, Repairs, and Income teams to ensure a smooth customer journey. Essential Requirements Previous experience in a Lettings Officer, Allocations Officer, Housing Officer, or similar social housing role. Knowledge of housing allocations, lettings processes, and tenancy management. Experience working within a Housing Association or Local Authority environment. Strong organisational and communication skills. Ability to manage a busy workload and meet performance targets. Proficient in Microsoft Office and housing management systems. Full UK Driving License. Must have experience using Northgate (NEC) system. This is a hybrid role based in Nottinghamshire , offering an initial 3-month contract with the potential for extension. If this Lettings Officer role is of interest, please apply or contact (url removed)

Housing Officer x2 Location: South West Salary: £36,000 per annum Vacancy Type: Permanent, Full Time (37.5 hours per week) Closing Date: 14 of July 2026 It matters. So we're bringing it closer to home. Our customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. We've listened. That's why we're creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next. This is a varied, hands-on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. We are looking for two Housing Officers to cover the following patches in Dorset; x 1 Bournemouth, Christchurch and Poole; New Forest (BH1; BH2; BH4; BH5; BH6; BH7; BH8; BH9; BH10; BH23; BH25; SO40; SO41; SO43; SO45; SP6) x 1 Dorset (BH16; BH19; BH20; BH21; BH24; BH31; DT2; DT9; DT10; DT11; SP5; SP6) What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer-focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign-up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low-level anti-social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non-access cases Completing person-centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion Stonewater's Customer Promise - delivering services that are respectful, personalised, and trauma-informed. What we're looking for You'll bring experience of housing management or a similar customer-facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer-focused mindset, with a commitment to equality, inclusion and trauma-informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day-to-day decisions You'll also be comfortable working flexibly, including participating in an out-of-hours rota where required. Why join us? At Stonewater, our customer promise is " We are proud to make things personal; if it matters to our customers, it matters to us." This role is at the heart of how we build trust with our customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, we'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We're looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.

A local authority in Warwickshire is seeking a dedicated Tenancy Support Officer to provide intensive, hands-on support to tenants with complex needs, helping them sustain their tenancies and live independently within council-owned housing. You will work directly with tenants from the start of their tenancy, developing personalised support plans and ensuring they are actively engaged with the support available to them. Working closely with Housing Officers, Revenues, Customer Advice teams, and external partners, you will deliver a joined-up approach to tenancy sustainment, income maximisation, and debt management. You will also support the coordination of a Tenancy Support Assistant, helping to manage referrals and ensure effective delivery of support services in line with performance targets, council procedures, and Best Value requirements. If you have experience in tenancy sustainment, housing support, or working with vulnerable adults, and are available for an immediate 3-month contract in Warwickshire, apply today to be considered. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you do not hear from us within 2 working days of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this

The Former Tenancy Arrears Officer is responsible for recovering outstanding debts from former residents, managing repayment arrangements, tracing debtors, and taking appropriate legal action to maximise income recovery for JRHT. The role works closely with residents, Housing Officers and support agencies to deliver effective debt recovery while providing a high standard of customer service and support. Client Details At Joseph Rowntree Housing Trust (JRHT), we're not just offering jobs - we're building a community of passionate people who want to make a real difference. Whether you work in housing, care, or a supporting service, you'll find a purpose driven organisation where your ideas are welcomed, your development is supported, and your impact matters. We have 2,500 properties across Yorkshire and the North East, with our head office being based in York and offer an agile working model.JRHT strives to be a housing association that is sustainable and engaging, providing high quality and continuously improving services and decent affordable homes in well-managed communities, prioritising those in greatest need. We're proud of our values-driven culture. We believe in trust, care, and making a meaningful difference in the lives of our residents and each other. At JRHT, you'll find a workplace where you can be yourself, feel part of something bigger, and do work that means something. Description Manage and recover former tenant arrears, including rent, service charges and rechargeable repairs. Negotiate affordable repayment plans and maintain regular contact with former residents. Trace former tenants using appropriate methods to maximise debt recovery. Prepare cases for legal action and support debt recovery through court processes where necessary. Work closely with Housing Officers and Money & Benefit Advisors to improve collection rates. Provide advice and signpost residents to internal and external support services. Maintain accurate records and customer information on housing management systems. Monitor arrears performance and ensure compliance with policies, procedures and data protection requirements. Profile Experience in housing income management, arrears recovery or debt collection. Strong communication and negotiation skills, with the ability to manage difficult conversations professionally and empathetically. Knowledge of social housing legislation, tenancy agreements and debt recovery processes. Experience preparing cases for legal action, including court proceedings and County Court Judgements (CCJs). Ability to build positive relationships with residents, colleagues and external agencies. Strong organisational skills with the ability to prioritise workloads and meet deadlines. Excellent attention to detail and experience maintaining accurate records and customer data. A proactive and solution-focused approach, with a genuine commitment to supporting residents while maximising income recovery Job Offer £31,000 Salary Agile & flexible working model Excellent Pension Scheme with a 6% employer contribution, plus Death in Service. 33 days paid holiday including bank holidays with the option to buy or sell more. Wellbeing Hub, face-to-face counselling, access to staff network groups and an Employee Support Programme offering confidential support 24/7, 365 days a year. Cost of living support with discounts and vouchers with 800+ retailers, utility services and supermarkets via the Rewards Portal. Emergency Leave, Carers Leave and enhanced new-parent and adoption pay. Health Care Cash Plan and gym membership discounts. Free on-site parking, Season ticket Travel Loan and a Cycle To Work Scheme.

Role : Compliance Coordinator Location : Working onsite, Forward Drive, Harrow, Middlesex, HA3 8NT Pay : 18.22 per hour PAYE or 23.71 per hour Umbrella Contract : Ongoing temporary assignment The London Borough of Harrow is seeking a proactive and detail driven Compliance Coordinator to support the Housing & Regeneration division. This onsite role is ideal for someone who thrives in a structured environment, enjoys coordinating compliance activity, and is confident working with multiple stakeholders across a busy service. About the Role: As a Compliance Coordinator, you will play a key part in ensuring that housing related compliance processes are delivered accurately, efficiently, and in line with statutory and organisational requirements. You'll support officers, maintain essential records, and help keep the division running smoothly. Key Responsibilities: Compliance monitoring - Support the coordination of compliance checks across Housing & Regeneration. Data management - Maintain accurate records, logs, and compliance documentation. Reporting - Assist with preparing reports, summaries, and updates for managers and stakeholders. Stakeholder coordination - Liaise with internal teams, contractors, and external partners to ensure compliance actions are completed. Administrative support - Provide general administrative and organisational support to the wider team. Skills & Experience Required: Experience in compliance or coordination within housing, regeneration, or a similar regulatory environment. Strong organisational skills with excellent attention to detail. Confidence working onsite in a fast paced local authority setting. Good communication skills and ability to work with multiple stakeholders. About Us: For nearly 60 years, Pertemps Recruitment Partnership has excelled in providing both permanent and temporary staffing solutions. Recognized as one of The Sunday Times' Best 100 Companies to Work For, we pride ourselves on delivering personalized recruitment services. As an accredited 'Investor in People,' we focus on nurturing career progression and long-term relationships with our employees. Harrow Council stands as one of London's most diverse and culturally vibrant boroughs, ranking 12th largest in the city. Located just 10 miles from the heart of London, Harrow offers excellent transport connections via the Metropolitan Line, Watford DC Line, and national rail-providing easy access to the M1, M25, and A406. Important Information: Please note that the personal information you provide may be shared with Cifas to prevent fraud and other unlawful conduct. If misconduct is identified, this may result in the denial of services or employment. Your personal details will also be used to verify your identity. For more information about how your data is handled and your rights, please visit (url removed).

Carrington West are assisting a London based local authority client in the search for a Developer Contributions Team Leader and/or Principal (S106) on a 6 month contract. We are looking for an experienced Team Leader and/or Principal who has experience in the collection and enforcing of planning obligation matters whereby you will proactively scrutinise developer's submissions and maximise the collection of S106 monies and ensure that governance and internal controls are exemplar. Team Leader Responsibilities: 1. Establish and maintain performance targets for a team 2. Line management including performance development and any action 3. Develop and deliver service improvements related to planning obligations 4. Ability to manage and support the team with advice on complex planning obligations matters - you must support their development 5. Ability to support the team with negotiation with developers to regularise breaches or under performance on planning obligations 6. Experience of enhancing the use of Exacom 7. Collaboration with Finance colleagues to maintain robust internal controls 8. Good stakeholder relations 9. A knowledge of infrastructure planning in a busy urban context Principal Responsibilities: 1. Understanding and ability to deal with viability related matters 2. Experience of re-negotiating deeds of planning obligation - particularly in relation to amendments to the delivery of affordable housing 3. Managing relationships with a range of stakeholders to assess non-financial planning obligations matters 4. Working with service areas and infrastructure providers to facilitate the expenditure of funds 5. Interpret complex deeds and submissions 6. Enhance the use of Exacom 7. Report writing with clear recommendations made on your professional judgment 8. Deputise for senior managers It would be beneficial for the post holder to have a Degree or postgraduate diploma in town and country planning or relevant subject such as geography, environmental science, sustainability or geology; and have an in depth knowledge of the UK planning system. The council are looking for candidates who will be able to hit the ground running, who have experience of leading a team of professional officers/staff dealing with town planning and/or S106 and/or CIL and/or infrastructure planning matters. Carrington West Pay Rate - £45-55per/hour Job Ref - 67263 Please call Cameron de Wit on (phone number removed) for a confidential discussion on this role, or email myself or our planning team if you are short of time to chat: (url removed) (url removed) Carrington West's dedicated Town Planning Recruitment Team supply clients UK wide on both a permanent and contract basis and all levels of seniority. If this role is too senior, too junior or in a location that is unsuitable, but you are keen on options, please still feel free to apply and we can discuss other, often unadvertised roles with you.

Marks Consulting Partners are currently looking for an Income Officer to work with one of our Housing Association clients in London. What the Job Will be doing Managing a caseload of current and former tenant rent accounts, ensuring income is maximised and arrears are minimised Monitoring rent accounts and taking early intervention action to prevent arrears from escalating Contacting residents through telephone calls, home visits, letters, emails and interviews to recover outstanding debt Negotiating realistic repayment arrangements and monitoring ongoing compliance Preparing and progressing arrears cases for legal action where appropriate Managing garage rent accounts and associated arrears recovery activity Providing residents with advice and support relating to rent payments, budgeting, debt management and welfare benefits Assisting residents with Universal Credit, Housing Benefit, Discretionary Housing Payments and other financial support schemes Identifying vulnerable residents and working with support agencies to sustain tenancies and prevent evictions Conducting home visits and delivering a resident-focused service that promotes positive outcomes Working collaboratively with Housing Officers, Customer Service teams and external agencies to resolve complex cases Meeting income collection targets and contributing to service improvement initiatives Ensuring all activity complies with housing legislation, data protection requirements and organisational policies What You Will Need Experience of rent arrears recovery within a Housing Association, Local Authority or TMO environment Experience managing a caseload and achieving collection targets Strong negotiation skills and experience agreeing repayment arrangements with residents Knowledge of Universal Credit, Housing Benefit and financial inclusion principles Understanding of tenancy sustainment and social housing practices Experience conducting home visits and managing challenging conversations Knowledge of legal remedies available for debt recovery Excellent customer service and communication skills Ability to work independently and manage competing priorities effectively

Do you want to help prevent homelessness and make a difference to peoples lives? Do you want to help provide high quality housing advice to individuals in order to assist them to resolve various housing issues? We have a rewarding opportunity for a Housing Advice Officer to join us here at South Holland District Council. You will assist in the provision of a comprehensive service in respect of Housing Advice, Homelessness Prevention and Housing options. The role will involve being the first point of contact for all housing and homelessness queries and referrals with a focus on homelessness prevention. You will give general housing advice on a range of housing issues that applicants may face with the ability to recognise when someone may be at risk of homelessness. The Housing Hub is a small tight-knit team with supportive and experienced officers who take pride in delivering a good service. This role is busy and fast-paced and therefore the ability to be able to work under pressure is key. What we need from you: Experience of working with members of the public. Ability to remain calm when dealing with people in emotional and stressful situations Good written, numeracy, communication and presentation skills Previous experience using the Microsoft packages Previous experience within a relevant housing field such as Housing Advice, Housing Register, Housing Support or Homelessness is desirable but not essential as transferable skills will be taken into account and all training will be provided. If you have a passion for supporting people and are energetic, motivated, decisive and compassionate and you would like the opportunity to make a positive difference to the people we support then we want to hear from you! This position is a shared role within the South and East Lincolnshire Councils Partnership (SELCP) and forms part of the S113 agreement between the participating partnership Councils in accordance with the Memorandum of Agreement 1st October 2021. If you are interested in having a confidential conversation about the role, please contact Sophie Rowell, Housing Advice officer BENEFITS: We offer excellent terms and conditions of employment including: Access to the Local Government Pension Scheme, enjoy peace of mind with generous employer contributions to a scheme designed to provide long-term financial security after your working life Generous annual leave scheme +option to buy more Employee Assistance Programme Employee Benefits Platform including retail, holiday, and leisure discounts Cycle to work scheme Flu Jabs Free Eye Test voucher for regular screen users Flexible Working Policy Agile Working Policy Car mileage reimbursement Excellent career progression and training opportunities Long Service Recognition Salary sacrifice car scheme roles over 33k Certain restrictions may apply ABOUT US: Boston Borough Council, East Lindsey District Council and South Holland District Council have formed the South & East Lincolnshire Councils Partnership. The largest Council Partnership in the country. Since October 2021, the Partnership Councils have been working closely to deliver improved services to the communities in the sub-region and already there have been many positive outcomes. Over time, it is envisaged that services will become formally shared across the three Councils creating the opportunity for colleagues to be involved in new and innovate areas of work. The Council is an Equal Opportunities Employer. We are committed to ensuring all recruitment processes are non-discriminatory and that no potential or current employee is treated unfairly. Find out more about our Equal opportunities on our website The Council reserves the right to change the closing date, depending on application numbers. Interviews may be arranged virtually/ in person when suitable candidates apply which may be prior to the closing date.

Tenancy Support Officer Location: Rugby Pay Rate: 17.18 per hour PAYE Contract: Temporary (3 Months) We are recruiting for an experienced Tenancy Support Officer to provide intensive support to tenants with complex needs, helping them sustain their tenancies and live independently. Key Responsibilities Deliver tailored tenancy support and develop individual support plans. Support tenants with budgeting, debt management, income maximisation, and welfare benefits. Work closely with Housing Officers, Revenues Teams, and external agencies. Signpost customers to local services and support networks. Maintain accurate records and case notes. Assist in resolving tenancy issues, including rent arrears and tenancy breaches. Support vulnerable tenants to achieve positive outcomes and maintain stable housing. Requirements Minimum 2 years' experience in a customer-focused or housing-related role. Knowledge of welfare benefits, housing support services, and tenancy sustainment. Strong communication, report writing, and organisational skills. Ability to manage a varied caseload and work independently. Experience dealing with vulnerable customers and complex needs. Good IT skills and attention to detail. Full UK driving licence. This is an excellent opportunity for a housing professional who is passionate about helping people maintain their homes and improve their quality of life.

Job Description: Environmental Health Officer To undertake housing complaint work, regulation of housing standards and HMO licencing within Divisional policies and programmes and to meet statutory responsibilities. To undertake specific responsibilities regarding the licensing and regulation of Mobile Home Sites. To give advice and assistance to members of the public, trade and commerce in matters related to Environmental services in general. To undertake cross Divisional work as required. SUMMARY OF RESPONSIBILITIES AND DUTIES: Environmental Health Officer To investigate all relevant service requests in accordance with divisional procedures and ensure that remedial action is undertaken. To specifically carry out housing inspections and take enforcement action where necessary in accordance with relevant legislation. To carry out proactive and reactive inspections of properties in the area to identify unsatisfactory housing conditions and to prepare and serve statutory notices within delegated responsibilities and attend court where necessary. Provide advice to members of the public, tenants, landlords, businesses and other relevant groups to assist in compliance with legislation. To participate in the work involved in formulating and implementing the private sector housing strategy and to take the lead in parts as requested. To attend relevant meetings inside and outside the authority as the divisional representative with persons from a range of levels. Foster good relationships with other Officers in the Department, the London Fire Brigade, Housing Associations, Voluntary Agencies, etc, working with the same clients. Prepare, serve and enforce statutory notices within delegated responsibilities, prepare cases for legal proceedings in consultation with Line Manager and attend court where necessary. Provide specialist technical support and advice within the Division and to other authority departments as required. Provide expert EH advice on Planning Applications Consultations. To maintain accurate records of the activities undertaken to address complaints on the authority's Uniform IDOX document management system / complaints database. Undertake relevant promotional work and talks to residents and organisations as required. Maintain a current knowledge of relevant specialisms and to undertake further training as required. Take part in the training and instruction of trainees in the specialist areas of responsibility. To help formulate and participate in cross-Divisional work as required. Any other duties as necessary to maintain the efficiency and effectiveness of the service. A degree of flexible working including some work out of office hours.