We have an excellent contract job opportunity for a Service Designer A service Designer works with platforms, products and project teams within client's Transform to follow the service design process to produce service architecture, service design specifications and complete the service onboarding to the respective tools, process, services and people for a successful go live. Contract - 6 months (high potential to extend further) Location - Waterside (UB7 0GB) (2-3 days per week onsite) Pay - attractive daily rate (inside IR35) Overview of the role A service Designer works with platforms, products and project teams within IAG Transform to follow the service design process to produce service architecture, service design specifications and complete the service onboarding to the respective tools, process, services and people for a successful go live. Roles and Responsibilities: Own and govern the review of new or amended services, the service design elements of any new IT products, platforms or services, and the definition of the services/support 'wrapper'. Engage with project/product teams and define operating model, support model, delivery model, ServiceNow specifications, observability specifications and documentations required for service support and service operations. Validate the service architecture to ensure its fit for use, fit for purpose, its scalable and flexible to meet the demands of measuring business services. Establish and document the non-functional, service specifications and tool specification for any new or changed services and represent these at all project gateways to assure that these requirements are being delivered. Ensure that the knowledge transfer required for service operations and support teams are complete and signed off by the service owners. Guide the product and project teams to adopt the self-serve service onboarding in ServiceNow. Implement and maintain the agreed Service Strategy that aligns and compliments the client's Transform vision and strategy. Represent I&O and support architects across all disciplines within IAG Transform and ensure all proposed solutions fit within the strategic direction of the support model. Ensure that all changes are assessed and supportable, establish and maintain the service architecture and best practice Create all the required templated artefacts needed to support the business demand, whilst ensuring agility, pace and diligence throughout the service life cycle. Support and enable the service portfolio (ie, current and future shape of service) including identifying new services, defining the life cycle of all services, prioritising investment initiatives for new/improved tooling and services based on business priorities. Liaise closely with service partners and suppliers where third-party work or packages involve significant architectural decisions. Innovation and Process Improvements: Lead proof-of-concept initiatives to automation resolution of service onboarding. Identify service patterns to produce new ways of producing service design and onboarding. Responsible to identify service optimisation initiatives to mature the overall service. Identify the needs and of the service operations and support teams and improve the service onboarding artefacts to meet the demands. Design and oversee the implementation of ITSM tooling solutions that support ITIL-aligned processes. Work collaboratively with cross-functional teams to ensure integration of ITSM tools with other essential enterprise tools (eg, monitoring, CMDB, service desk, automation tools). Training and Support: Provide training and support to technology staff on the effective use of service design and self-serve service onboarding in ServiceNow. Serve as a subject matter expert for service solutions, ITSM tools and related technologies. Skills Minimum Requirements: Extensive experience (typically 15+ years) in delivering service architecture, service design and service onboarding in a large scale enterprise for green field and brownfield products and platforms. Excellent understanding of service methodologies, Service Management and ITIL Framework. Proven track record of designing service management processes and procedures, service models, support models, operating models and delivery models. Strong experience in converting user stories to technical specifications for service now team to develop and deploy solutions required by the project/product/platform teams. Proven experience in defining NFR's and be part of vendor selection process. Strong Service support commercial background and costing knowledge. Proven track record of successfully working with Service operations teams. Possess strong knowledge in cloud platforms such as AWS & Azure, SaaS platforms, SAP platforms. Previous experience of working in service design and onboarding of Central finance, Procurement, HR products and platforms. Capable of defining and onboarding Ai products and ai agents operating model and support model. Strong experience of challenging, identifying and delivering continual improvements. Experience with industry standard SDLCs including but not limited to Agile, Waterfall, Hybrid, product operating model, etc. Experience and knowledge of Service now platform, preferably ITSM/ITOM/AIOps including Metrics intelligence. Additional/Desirable: Strong understanding of ITSM best practices and principles; ITIL V4 certification is preferred. Experience of managing and working with vendors/offshore teams to support day to day activities. Ability to lead and motivate cross-functional teams and the skill to influence stakeholder decision-making with data-driven insights. Extracting requirements from business stakeholders and documenting them in a succinct manner. Flexibility to adapt to changing organizational requirements, technologies, and methodologies. Excellent communication skills with a capacity to present, discuss and disseminate technical concepts in a business language to multiple audiences. Deep understanding of service value for customers and driving continuous improvement through automation. Initiates and manages changes to help shape the future direction of IAG Transform and Organisation. Collaborative, open-minded work, resulting in recognition as a valued partner by colleagues, customers and senior stakeholders across the Organisation. Clear decision-making ability with the facility to judge complex situations and assess when to escalate issues. Demonstrates a passion for and commitment to continuous personal professional development. Critical Skills: Excellent analytical, problem-solving, and strategic thinking skills. Strong communication and interpersonal skills with the ability to work effectively with cross-functional teams. Exceptional organizational, communication, and interpersonal skills specific to a fast-paced, global corporate environment. Robust problem-solving and analytical capabilities. Experience in vendor management and negotiation. Excellent verbal and written communication skills to effectively convey change proposals, document architecture and processes and liaise with stakeholders at all levels. Meticulous attention to detail to ensure accuracy and thoroughness.
Jul 13, 2026
Contractor
We have an excellent contract job opportunity for a Service Designer A service Designer works with platforms, products and project teams within client's Transform to follow the service design process to produce service architecture, service design specifications and complete the service onboarding to the respective tools, process, services and people for a successful go live. Contract - 6 months (high potential to extend further) Location - Waterside (UB7 0GB) (2-3 days per week onsite) Pay - attractive daily rate (inside IR35) Overview of the role A service Designer works with platforms, products and project teams within IAG Transform to follow the service design process to produce service architecture, service design specifications and complete the service onboarding to the respective tools, process, services and people for a successful go live. Roles and Responsibilities: Own and govern the review of new or amended services, the service design elements of any new IT products, platforms or services, and the definition of the services/support 'wrapper'. Engage with project/product teams and define operating model, support model, delivery model, ServiceNow specifications, observability specifications and documentations required for service support and service operations. Validate the service architecture to ensure its fit for use, fit for purpose, its scalable and flexible to meet the demands of measuring business services. Establish and document the non-functional, service specifications and tool specification for any new or changed services and represent these at all project gateways to assure that these requirements are being delivered. Ensure that the knowledge transfer required for service operations and support teams are complete and signed off by the service owners. Guide the product and project teams to adopt the self-serve service onboarding in ServiceNow. Implement and maintain the agreed Service Strategy that aligns and compliments the client's Transform vision and strategy. Represent I&O and support architects across all disciplines within IAG Transform and ensure all proposed solutions fit within the strategic direction of the support model. Ensure that all changes are assessed and supportable, establish and maintain the service architecture and best practice Create all the required templated artefacts needed to support the business demand, whilst ensuring agility, pace and diligence throughout the service life cycle. Support and enable the service portfolio (ie, current and future shape of service) including identifying new services, defining the life cycle of all services, prioritising investment initiatives for new/improved tooling and services based on business priorities. Liaise closely with service partners and suppliers where third-party work or packages involve significant architectural decisions. Innovation and Process Improvements: Lead proof-of-concept initiatives to automation resolution of service onboarding. Identify service patterns to produce new ways of producing service design and onboarding. Responsible to identify service optimisation initiatives to mature the overall service. Identify the needs and of the service operations and support teams and improve the service onboarding artefacts to meet the demands. Design and oversee the implementation of ITSM tooling solutions that support ITIL-aligned processes. Work collaboratively with cross-functional teams to ensure integration of ITSM tools with other essential enterprise tools (eg, monitoring, CMDB, service desk, automation tools). Training and Support: Provide training and support to technology staff on the effective use of service design and self-serve service onboarding in ServiceNow. Serve as a subject matter expert for service solutions, ITSM tools and related technologies. Skills Minimum Requirements: Extensive experience (typically 15+ years) in delivering service architecture, service design and service onboarding in a large scale enterprise for green field and brownfield products and platforms. Excellent understanding of service methodologies, Service Management and ITIL Framework. Proven track record of designing service management processes and procedures, service models, support models, operating models and delivery models. Strong experience in converting user stories to technical specifications for service now team to develop and deploy solutions required by the project/product/platform teams. Proven experience in defining NFR's and be part of vendor selection process. Strong Service support commercial background and costing knowledge. Proven track record of successfully working with Service operations teams. Possess strong knowledge in cloud platforms such as AWS & Azure, SaaS platforms, SAP platforms. Previous experience of working in service design and onboarding of Central finance, Procurement, HR products and platforms. Capable of defining and onboarding Ai products and ai agents operating model and support model. Strong experience of challenging, identifying and delivering continual improvements. Experience with industry standard SDLCs including but not limited to Agile, Waterfall, Hybrid, product operating model, etc. Experience and knowledge of Service now platform, preferably ITSM/ITOM/AIOps including Metrics intelligence. Additional/Desirable: Strong understanding of ITSM best practices and principles; ITIL V4 certification is preferred. Experience of managing and working with vendors/offshore teams to support day to day activities. Ability to lead and motivate cross-functional teams and the skill to influence stakeholder decision-making with data-driven insights. Extracting requirements from business stakeholders and documenting them in a succinct manner. Flexibility to adapt to changing organizational requirements, technologies, and methodologies. Excellent communication skills with a capacity to present, discuss and disseminate technical concepts in a business language to multiple audiences. Deep understanding of service value for customers and driving continuous improvement through automation. Initiates and manages changes to help shape the future direction of IAG Transform and Organisation. Collaborative, open-minded work, resulting in recognition as a valued partner by colleagues, customers and senior stakeholders across the Organisation. Clear decision-making ability with the facility to judge complex situations and assess when to escalate issues. Demonstrates a passion for and commitment to continuous personal professional development. Critical Skills: Excellent analytical, problem-solving, and strategic thinking skills. Strong communication and interpersonal skills with the ability to work effectively with cross-functional teams. Exceptional organizational, communication, and interpersonal skills specific to a fast-paced, global corporate environment. Robust problem-solving and analytical capabilities. Experience in vendor management and negotiation. Excellent verbal and written communication skills to effectively convey change proposals, document architecture and processes and liaise with stakeholders at all levels. Meticulous attention to detail to ensure accuracy and thoroughness.
Role: User Researcher Duration: March 2027 Rate: 500 per day IR35: Inside IR35 Location: 2x/month in London. Overview We are supporting a national NHS service and are looking for an experienced User Researcher with strong NHS experience. This role will play a key part in shaping a national service by leading user centred research across a complex healthcare landscape. You will work closely with product, delivery and business analysis teams to ensure the service is grounded in real user needs and aligned to NHS standards. Key Responsibilities Lead end to end user research activities throughout discovery Design research plans aligned to programme objectives Conduct qualitative research including interviews, usability testing and contextual enquiry Engage a broad range of users including clinical, operational and administrative stakeholders Synthesise findings into clear insights, themes and actionable recommendations Produce artefacts such as research reports, personas, journey maps and service blueprints Work closely with Product Managers, Designers and Business Analysts to shape future state design Present findings confidently to senior stakeholders and governance forums Essential Experience Proven experience as a User Researcher within the NHS Experience delivering research within national or large scale NHS services Strong discovery phase experience within digital or transformation programmes Experience working in complex stakeholder environments Ability to translate research findings into clear, practical recommendations Experience working within multidisciplinary agile teams Desirable Experience Experience working within NHS England or other national bodies Familiarity with GDS service standards and user centred design principles Experience researching services used by both clinical and non clinical users Understanding of accessibility and inclusive design principles Apply now or email for more information
Jul 11, 2026
Contractor
Role: User Researcher Duration: March 2027 Rate: 500 per day IR35: Inside IR35 Location: 2x/month in London. Overview We are supporting a national NHS service and are looking for an experienced User Researcher with strong NHS experience. This role will play a key part in shaping a national service by leading user centred research across a complex healthcare landscape. You will work closely with product, delivery and business analysis teams to ensure the service is grounded in real user needs and aligned to NHS standards. Key Responsibilities Lead end to end user research activities throughout discovery Design research plans aligned to programme objectives Conduct qualitative research including interviews, usability testing and contextual enquiry Engage a broad range of users including clinical, operational and administrative stakeholders Synthesise findings into clear insights, themes and actionable recommendations Produce artefacts such as research reports, personas, journey maps and service blueprints Work closely with Product Managers, Designers and Business Analysts to shape future state design Present findings confidently to senior stakeholders and governance forums Essential Experience Proven experience as a User Researcher within the NHS Experience delivering research within national or large scale NHS services Strong discovery phase experience within digital or transformation programmes Experience working in complex stakeholder environments Ability to translate research findings into clear, practical recommendations Experience working within multidisciplinary agile teams Desirable Experience Experience working within NHS England or other national bodies Familiarity with GDS service standards and user centred design principles Experience researching services used by both clinical and non clinical users Understanding of accessibility and inclusive design principles Apply now or email for more information
Senior Digital Product Designer - Financial Services London, Bristol, Birmingham, Manchester or Edinburgh Hybrid 12-month FTC Our client is a major UK financial services organisation with a simple belief: great design should be felt by every customer, every time. They're looking for a Senior Digital Product Designer who can shape strategy on Monday and be knee-deep in accessibility frameworks click apply for full job details
Jul 11, 2026
Full time
Senior Digital Product Designer - Financial Services London, Bristol, Birmingham, Manchester or Edinburgh Hybrid 12-month FTC Our client is a major UK financial services organisation with a simple belief: great design should be felt by every customer, every time. They're looking for a Senior Digital Product Designer who can shape strategy on Monday and be knee-deep in accessibility frameworks click apply for full job details
Senior UX/UI Designer - Portsmouth (Hybrid) - Contract Outside IR35, 65- 75 Per Hour We're supporting a global engineering and technology consultancy that partners with some of the world's most recognised organisations to deliver complex digital transformation programmes across sectors including defence, aerospace, government, transport and financial services. They're now looking for an experienced Senior UI/UX Designer to support the refresh of an established software product, improving usability, user journeys and interface design within a technically complex environment. What you'll be doing Designing intuitive user interfaces for an existing software platform Producing wireframes, screen layouts and interactive design concepts Creating clear user journeys and interaction flows Simplifying complex technical functionality into user-friendly experiences Applying UX best practice, accessibility principles and usability standards Collaborating closely with technical stakeholders and engineering teams Producing high-quality design documentation suitable for implementation Iterating designs based on user feedback and technical constraints What we're looking for Proven commercial experience in UI/UX design for software or technical products Strong portfolio demonstrating real-world product delivery Experience designing wireframes, user flows and interface layouts Excellent understanding of usability and user-centred design principles Experience working alongside software engineering teams Ability to communicate effectively with both technical and non-technical stakeholders Strong practical mindset with the ability to deliver at pace Nice to have Experience with Figma or Adobe XD Knowledge of WCAG accessibility standards Human Factors or ergonomics experience Experience working on complex, regulated or legacy systems Defence, government or other highly regulated industry experience Contract Details Outside IR35 Short-term consultancy engagement Initial onsite requirement before moving to predominantly remote delivery Immediate start preferred Senior UX/UI Designer - Portsmouth (Hybrid) - Contract Outside IR35, 65- 75 Per Hour
Jul 11, 2026
Contractor
Senior UX/UI Designer - Portsmouth (Hybrid) - Contract Outside IR35, 65- 75 Per Hour We're supporting a global engineering and technology consultancy that partners with some of the world's most recognised organisations to deliver complex digital transformation programmes across sectors including defence, aerospace, government, transport and financial services. They're now looking for an experienced Senior UI/UX Designer to support the refresh of an established software product, improving usability, user journeys and interface design within a technically complex environment. What you'll be doing Designing intuitive user interfaces for an existing software platform Producing wireframes, screen layouts and interactive design concepts Creating clear user journeys and interaction flows Simplifying complex technical functionality into user-friendly experiences Applying UX best practice, accessibility principles and usability standards Collaborating closely with technical stakeholders and engineering teams Producing high-quality design documentation suitable for implementation Iterating designs based on user feedback and technical constraints What we're looking for Proven commercial experience in UI/UX design for software or technical products Strong portfolio demonstrating real-world product delivery Experience designing wireframes, user flows and interface layouts Excellent understanding of usability and user-centred design principles Experience working alongside software engineering teams Ability to communicate effectively with both technical and non-technical stakeholders Strong practical mindset with the ability to deliver at pace Nice to have Experience with Figma or Adobe XD Knowledge of WCAG accessibility standards Human Factors or ergonomics experience Experience working on complex, regulated or legacy systems Defence, government or other highly regulated industry experience Contract Details Outside IR35 Short-term consultancy engagement Initial onsite requirement before moving to predominantly remote delivery Immediate start preferred Senior UX/UI Designer - Portsmouth (Hybrid) - Contract Outside IR35, 65- 75 Per Hour
Job title: Service Designer - Financial Wellbeing Location: London - 2 days per week onsite Contract: 6 Months - potentially for extension Rate : 600/Day Hours: 35 hours, full time About this opportunity We're looking for a visionary Service Designer to collaborate in creating seamless digital experiences for our customers, building advocacy and advancing the practice of Service Design across the Group. You'll love your craft and enjoy sharing your knowledge with others. Whether that's advocating for Service Design with product teams, defining new ways of working together more effectively or helping evolve the craft. Our Financial Wellbeing team craft human-centred end-to-end experiences for all customers in financial difficulty. Using behavioural insights and behavioural design, we place empathy and the human experience at the heart of all we do. Across human and digital channels, we support our customers in their moments of need. With our work with aim to transform moments of worry into moments of hope to help them back on their feet. This non-aspirational experience context often differs from other parts of financial services and the ideal candidate will have desired experience with health, mental health, behavioural design or similar. If you want to make a difference to the lives of vulnerable customers, why not apply? Find out more about what we're looking for. Requirements: Strong Service Design experience within complex organisations. Customer Journey Mapping and Service Blueprinting expertise. Human-Centred Design and Design Thinking methodologies. Experience working across the full service design lifecycle. Excellent stakeholder management and facilitation skills. Experience using Figma or similar design tools. Strong communication and collaboration skills. Strong visual design skills to translate ideas into tangible artefacts - from concepts to prototypes (experience with generative AI tools is a plus). Strategic innovation capability - combining creative vision with analytical thinking to identify and shape opportunities. Be highly motivated, proactive, and have a driven approach to achieving individual and collective goals coupled with the ability to help cultivate an environment that encourages innovation and continuous improvement. You'll have strong relationship building skills and an innovative approach to problem solving and will be credible when dealing with senior audiences; with the confidence to provide a healthy challenge where appropriate. You'll also possess calmness and resilience when under pressure, and the ability to proactively identify new or potential risks and respond to emerging priorities. Strong communication skills; effective in communicating ideas, issues, and implications to senior, technical and non - technical audiences and will have experience in research and design thinking methods. Experience with trend research, signal observation and strategic foresight methodologies. Experience in applying strategic foresight techniques, innovation frameworks and 'design thinking' methods Key Responsibilities Lead end-to-end service design activities across customer journeys. Create and maintain customer journey maps and service blueprints. Design customer-centric experiences that improve financial wellbeing outcomes. Facilitate workshops and collaborate with multidisciplinary teams. Work closely with researchers to translate insights into service improvements. Engage and influence a broad range of stakeholders. Identify pain points, opportunities and service improvements across the customer lifecycle. Apply behavioural design thinking and human-centred design principles. Work effectively and confidently as part of agile teams to help uncover priorities, visualise outcomes, and define scope. Shape critical initiatives ensuring we're led by colleague, customer and market insight when creating or enhancing our propositions and services. Attend workshops and discussions with stakeholders, making sure the business context, needs and risks are properly understood, and that key decisions are well informed. Communicate with colleagues and customers to manage expectations and incorporate multiple perspectives when defining solutions. Support the research and document current and future state services. Make good design decisions, bring the user perspective to the forefront and challenge the validity of constraints. Collaborate closely with other designers, product owners, and engineers. Be an active member of the design community to share knowledge, create ideas, and embed principles of design across a range of product, service, and customer journeys. Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Jul 11, 2026
Contractor
Job title: Service Designer - Financial Wellbeing Location: London - 2 days per week onsite Contract: 6 Months - potentially for extension Rate : 600/Day Hours: 35 hours, full time About this opportunity We're looking for a visionary Service Designer to collaborate in creating seamless digital experiences for our customers, building advocacy and advancing the practice of Service Design across the Group. You'll love your craft and enjoy sharing your knowledge with others. Whether that's advocating for Service Design with product teams, defining new ways of working together more effectively or helping evolve the craft. Our Financial Wellbeing team craft human-centred end-to-end experiences for all customers in financial difficulty. Using behavioural insights and behavioural design, we place empathy and the human experience at the heart of all we do. Across human and digital channels, we support our customers in their moments of need. With our work with aim to transform moments of worry into moments of hope to help them back on their feet. This non-aspirational experience context often differs from other parts of financial services and the ideal candidate will have desired experience with health, mental health, behavioural design or similar. If you want to make a difference to the lives of vulnerable customers, why not apply? Find out more about what we're looking for. Requirements: Strong Service Design experience within complex organisations. Customer Journey Mapping and Service Blueprinting expertise. Human-Centred Design and Design Thinking methodologies. Experience working across the full service design lifecycle. Excellent stakeholder management and facilitation skills. Experience using Figma or similar design tools. Strong communication and collaboration skills. Strong visual design skills to translate ideas into tangible artefacts - from concepts to prototypes (experience with generative AI tools is a plus). Strategic innovation capability - combining creative vision with analytical thinking to identify and shape opportunities. Be highly motivated, proactive, and have a driven approach to achieving individual and collective goals coupled with the ability to help cultivate an environment that encourages innovation and continuous improvement. You'll have strong relationship building skills and an innovative approach to problem solving and will be credible when dealing with senior audiences; with the confidence to provide a healthy challenge where appropriate. You'll also possess calmness and resilience when under pressure, and the ability to proactively identify new or potential risks and respond to emerging priorities. Strong communication skills; effective in communicating ideas, issues, and implications to senior, technical and non - technical audiences and will have experience in research and design thinking methods. Experience with trend research, signal observation and strategic foresight methodologies. Experience in applying strategic foresight techniques, innovation frameworks and 'design thinking' methods Key Responsibilities Lead end-to-end service design activities across customer journeys. Create and maintain customer journey maps and service blueprints. Design customer-centric experiences that improve financial wellbeing outcomes. Facilitate workshops and collaborate with multidisciplinary teams. Work closely with researchers to translate insights into service improvements. Engage and influence a broad range of stakeholders. Identify pain points, opportunities and service improvements across the customer lifecycle. Apply behavioural design thinking and human-centred design principles. Work effectively and confidently as part of agile teams to help uncover priorities, visualise outcomes, and define scope. Shape critical initiatives ensuring we're led by colleague, customer and market insight when creating or enhancing our propositions and services. Attend workshops and discussions with stakeholders, making sure the business context, needs and risks are properly understood, and that key decisions are well informed. Communicate with colleagues and customers to manage expectations and incorporate multiple perspectives when defining solutions. Support the research and document current and future state services. Make good design decisions, bring the user perspective to the forefront and challenge the validity of constraints. Collaborate closely with other designers, product owners, and engineers. Be an active member of the design community to share knowledge, create ideas, and embed principles of design across a range of product, service, and customer journeys. Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Job title: Design Researcher - Financial Wellbeing Location: London - 2 days per week onsite Contract: 6 Months - potentially for extension Salary : Circa 600/Day Hours: 35 hours, full time About this opportunity we value Design Research. We're a large, experienced team of 40+ researchers. We shape product and service development. Everyone has different strengths and passions maybe you're an expert in accessibility, skilled in quantitative research, or have a solid background in user experience (UX). We'll encourage you to test and learn new ways of doing research and foster a culture of mentoring, collaborating, and learning from other researchers. We're looking for someone who can work collaboratively alongside a full design team and take full ownership of their design output. You'll be confident when presenting your work to stakeholders, and able to adapt designs to reflect your feedback and feedback from user research and usability testing. Our Financial Wellbeing team craft human-centred end-to-end experiences for all customers in financial difficulty. Using behavioural insights and behavioural design, we place empathy and the human experience at the heart of all we do. Across human and digital channels, we support our customers in their moments of need. With our work we aim to transform moments of worry into moments of hope to help them back on their feet. This non-aspirational experience context often differs from other parts of financial services and the ideal candidate will have desired experience with health, mental health, behavioural design or similar. If you want to make a difference to the lives of vulnerable customers, why not apply? Find out more about what we're looking for. Required Skills & Experience Strong UX Research, User Research or Design Research experience. Expertise in qualitative research methods. Experience conducting customer interviews and research moderation. Usability testing and concept testing experience. Discovery research experience. Ability to synthesise complex findings into clear insights. Strong stakeholder engagement and communication skills. Experience working within multidisciplinary teams. Experience working closely with design and product teams to identify and prioritise the right research questions Able to create research roadmaps and plans to keep the team on track, helping set both short term objectives and strategic direction Deep qualitative research experience using techniques such as usability testing (moderated and unmoderated), concept testing, and depth interviews Synthesise insights in an impactful and actionable manner to generate a shared understanding of user needs and opportunities Able to communicate and influence wider business stakeholders with clarity and conciseness Ethnographic experience (such as contextual enquiry or diary studies) Experience triangulating research and data from different sources to tell compelling customer stories Experience with accessibility research and/or vulnerable customers Responsibilities Plan and conduct end-to-end user research activities. Deliver discovery, evaluative and generative research. Conduct customer interviews, observations and moderated research sessions. Facilitate usability testing and concept validation. Analyse qualitative and quantitative data. Generate actionable insights and recommendations. Collaborate closely with Service Designers, Product teams and stakeholders. Present findings to senior stakeholders and influence decision-making. Working in a multi-disciplinary design, product, and engineering team, you'll develop and lead the research strategy for a key area of our business. Responsible for managing the research plan and roadmap for your service or product area. Deliver research to solve customer problems, unlock new opportunities, and guide what is created. Working on varied research across the product development lifecycle, from generative to evaluative research. Desirable Experience Mixed-methods research (qualitative and quantitative). Behavioural Research, Behavioural Science or Psychology exposure. Experience researching vulnerable customers or sensitive customer journeys. Healthcare, health-tech, financial services or customer-focused industry experience. Familiarity with behavioural design principles Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from underrepresented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Jul 11, 2026
Contractor
Job title: Design Researcher - Financial Wellbeing Location: London - 2 days per week onsite Contract: 6 Months - potentially for extension Salary : Circa 600/Day Hours: 35 hours, full time About this opportunity we value Design Research. We're a large, experienced team of 40+ researchers. We shape product and service development. Everyone has different strengths and passions maybe you're an expert in accessibility, skilled in quantitative research, or have a solid background in user experience (UX). We'll encourage you to test and learn new ways of doing research and foster a culture of mentoring, collaborating, and learning from other researchers. We're looking for someone who can work collaboratively alongside a full design team and take full ownership of their design output. You'll be confident when presenting your work to stakeholders, and able to adapt designs to reflect your feedback and feedback from user research and usability testing. Our Financial Wellbeing team craft human-centred end-to-end experiences for all customers in financial difficulty. Using behavioural insights and behavioural design, we place empathy and the human experience at the heart of all we do. Across human and digital channels, we support our customers in their moments of need. With our work we aim to transform moments of worry into moments of hope to help them back on their feet. This non-aspirational experience context often differs from other parts of financial services and the ideal candidate will have desired experience with health, mental health, behavioural design or similar. If you want to make a difference to the lives of vulnerable customers, why not apply? Find out more about what we're looking for. Required Skills & Experience Strong UX Research, User Research or Design Research experience. Expertise in qualitative research methods. Experience conducting customer interviews and research moderation. Usability testing and concept testing experience. Discovery research experience. Ability to synthesise complex findings into clear insights. Strong stakeholder engagement and communication skills. Experience working within multidisciplinary teams. Experience working closely with design and product teams to identify and prioritise the right research questions Able to create research roadmaps and plans to keep the team on track, helping set both short term objectives and strategic direction Deep qualitative research experience using techniques such as usability testing (moderated and unmoderated), concept testing, and depth interviews Synthesise insights in an impactful and actionable manner to generate a shared understanding of user needs and opportunities Able to communicate and influence wider business stakeholders with clarity and conciseness Ethnographic experience (such as contextual enquiry or diary studies) Experience triangulating research and data from different sources to tell compelling customer stories Experience with accessibility research and/or vulnerable customers Responsibilities Plan and conduct end-to-end user research activities. Deliver discovery, evaluative and generative research. Conduct customer interviews, observations and moderated research sessions. Facilitate usability testing and concept validation. Analyse qualitative and quantitative data. Generate actionable insights and recommendations. Collaborate closely with Service Designers, Product teams and stakeholders. Present findings to senior stakeholders and influence decision-making. Working in a multi-disciplinary design, product, and engineering team, you'll develop and lead the research strategy for a key area of our business. Responsible for managing the research plan and roadmap for your service or product area. Deliver research to solve customer problems, unlock new opportunities, and guide what is created. Working on varied research across the product development lifecycle, from generative to evaluative research. Desirable Experience Mixed-methods research (qualitative and quantitative). Behavioural Research, Behavioural Science or Psychology exposure. Experience researching vulnerable customers or sensitive customer journeys. Healthcare, health-tech, financial services or customer-focused industry experience. Familiarity with behavioural design principles Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from underrepresented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Role Title: Lead User Researcher Duration: contract to run until 30/12/2026 Location: Hybrid working. Predominantly remote, but some travel to Client site will be required (estimated 2 days per week to London and/or the South). Rate: up to 736 p/d Umbrella inside IR35 Clearance required: Active SC (DV Preferred) and Sole UK National Role purpose / summary You are to be the lead User Experience Consultant Designer and User Researcher, working within a Project Team proactively engaging with the Client's broad array of Senior military and civilian senior stakeholders and end User representatives, gain understanding of user needs based on different personas, capturing and turning that into designs that can be agreed with the Users and implemented into the application by the developers. You will have experience of working with users in Public Sector (ideally Defence specifically), of various user research techniques, including conducting User interviews, creating personas, mapping user journeys and pain points, designing wireframes and prototypes, conducting usability testing to iterate and improve the User Experience. You will be comfortable using the supporting tools for Agile product delivery such as JIRA (User Story / Defect / Task Management), Confluence (Documentation / Comms), and Slack (collaboration / comms). Key Responsibilities Conduct user research using interviews, workshops, and usability testing with Senior stakeholders and end users. Create and maintain personas, user journeys, and experience maps to inform design decisions. Design wireframes, interactive prototypes, and high-fidelity mock-ups using Figma. Define and maintain a design system aligned with accessibility and performance standards. Collaborate with developers to ensure design-to-code alignment for React (TypeScript) components. Document research findings, design decisions, and UX guidelines in Confluence. Advocate for inclusive design and compliance with WCAG accessibility standards. Essential Skills Design & Prototyping Figma (Proficient) - components, variants, design tokens, prototyping. User Research Experience with interviews, surveys, usability testing, and synthesizing insights. Good communication and able to engage with senior stakeholders Collaboration Tools Jira (work tracking), Confluence (documentation), Slack (comms). Accessibility & Performance Core Web Vitals awareness. All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply! If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Jul 11, 2026
Contractor
Role Title: Lead User Researcher Duration: contract to run until 30/12/2026 Location: Hybrid working. Predominantly remote, but some travel to Client site will be required (estimated 2 days per week to London and/or the South). Rate: up to 736 p/d Umbrella inside IR35 Clearance required: Active SC (DV Preferred) and Sole UK National Role purpose / summary You are to be the lead User Experience Consultant Designer and User Researcher, working within a Project Team proactively engaging with the Client's broad array of Senior military and civilian senior stakeholders and end User representatives, gain understanding of user needs based on different personas, capturing and turning that into designs that can be agreed with the Users and implemented into the application by the developers. You will have experience of working with users in Public Sector (ideally Defence specifically), of various user research techniques, including conducting User interviews, creating personas, mapping user journeys and pain points, designing wireframes and prototypes, conducting usability testing to iterate and improve the User Experience. You will be comfortable using the supporting tools for Agile product delivery such as JIRA (User Story / Defect / Task Management), Confluence (Documentation / Comms), and Slack (collaboration / comms). Key Responsibilities Conduct user research using interviews, workshops, and usability testing with Senior stakeholders and end users. Create and maintain personas, user journeys, and experience maps to inform design decisions. Design wireframes, interactive prototypes, and high-fidelity mock-ups using Figma. Define and maintain a design system aligned with accessibility and performance standards. Collaborate with developers to ensure design-to-code alignment for React (TypeScript) components. Document research findings, design decisions, and UX guidelines in Confluence. Advocate for inclusive design and compliance with WCAG accessibility standards. Essential Skills Design & Prototyping Figma (Proficient) - components, variants, design tokens, prototyping. User Research Experience with interviews, surveys, usability testing, and synthesizing insights. Good communication and able to engage with senior stakeholders Collaboration Tools Jira (work tracking), Confluence (documentation), Slack (comms). Accessibility & Performance Core Web Vitals awareness. All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply! If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Job Title: Electronic Design Engineer Location: Nottingham (onsite) Salary: Up to £50k (depending on experience) We re partnering with a well-established UK engineering manufacturer looking to add an Electronics Design Engineer to their team. The role involves working across the full electronics product development lifecycle, from concept design through to production. You will contribute to the design of both existing and next-generation products, supporting hardware development, firmware contributions, product certification, and production testing. You ll work as part of a multidisciplinary engineering team, collaborating with colleagues across project management, mechanical design, software development, testing, and compliance. About the Role Design and develop new electronic products, assemblies, and components from concept through to production. Produce schematics, PCB layouts, multilayer PCB designs, detailed assembly drawings, and bills of materials in accordance with IPC and ISO9001 standards. Carry out engineering calculations and analysis to ensure designs meet functional, performance, and cost requirements. Ensure designs meet EMC and electrical safety requirements. Collaborate with the software and firmware teams, contributing to lower-level firmware development where required. Work with suppliers and manufacturing partners, providing technical documentation and test specifications. Estimate project timelines accurately and manage workflow, milestones, and progress reporting. About You Degree or equivalent qualification in Electrical or Electronic Engineering or related discipline. 5+ years experience working as an Electrical / Electronic Design Engineer or Senior Electrical / Electronic Design Engineer. Strong experience using Altium Designer or a comparable PCB design package. Familiarity with engineering tools and applications such as Git and Microsoft Office (Word, Excel, Outlook). Strong analytical and electronic design skills. Understanding of manufacturing processes relevant to electronics production. Ability to build effective working relationships across multidisciplinary engineering teams. Strong organisational skills with the ability to prioritise tasks and manage multiple projects simultaneously. Please note, we cannot offer sponsorship for this position. If interested, please send over an updated CV.
Jul 11, 2026
Full time
Job Title: Electronic Design Engineer Location: Nottingham (onsite) Salary: Up to £50k (depending on experience) We re partnering with a well-established UK engineering manufacturer looking to add an Electronics Design Engineer to their team. The role involves working across the full electronics product development lifecycle, from concept design through to production. You will contribute to the design of both existing and next-generation products, supporting hardware development, firmware contributions, product certification, and production testing. You ll work as part of a multidisciplinary engineering team, collaborating with colleagues across project management, mechanical design, software development, testing, and compliance. About the Role Design and develop new electronic products, assemblies, and components from concept through to production. Produce schematics, PCB layouts, multilayer PCB designs, detailed assembly drawings, and bills of materials in accordance with IPC and ISO9001 standards. Carry out engineering calculations and analysis to ensure designs meet functional, performance, and cost requirements. Ensure designs meet EMC and electrical safety requirements. Collaborate with the software and firmware teams, contributing to lower-level firmware development where required. Work with suppliers and manufacturing partners, providing technical documentation and test specifications. Estimate project timelines accurately and manage workflow, milestones, and progress reporting. About You Degree or equivalent qualification in Electrical or Electronic Engineering or related discipline. 5+ years experience working as an Electrical / Electronic Design Engineer or Senior Electrical / Electronic Design Engineer. Strong experience using Altium Designer or a comparable PCB design package. Familiarity with engineering tools and applications such as Git and Microsoft Office (Word, Excel, Outlook). Strong analytical and electronic design skills. Understanding of manufacturing processes relevant to electronics production. Ability to build effective working relationships across multidisciplinary engineering teams. Strong organisational skills with the ability to prioritise tasks and manage multiple projects simultaneously. Please note, we cannot offer sponsorship for this position. If interested, please send over an updated CV.
A global leader in the innovation, design, manufacture and distribution of kitchen and bathroom products is seeking an experienced Business Development Manager to grow its presence within the London interior design community. Highly respected within both the construction and retail markets, the brand is known for its cutting-edge design, technical excellence and dependable service. The Role This is a proactive, relationship-led business development role focused on long-term collaboration with luxury residential interior designers and design studios. You will be responsible for generating new leads, nurturing designer relationships and driving projects from concept through to order completion. Key Responsibilities are to: Identify, approach and onboard interior designers and design studios across London Build and maintain long-term partnerships to drive repeat and specification-led business Promote products for project specification, approval and tender stages Deliver product presentations and design consultations Attend industry events, exhibitions and networking sessions Monitor market trends, competitors and evolving client needs Skills & Experience: Established experience working B2B with the boutique interior design marketplace History of networking with high end independent studios specialiing in single high end projects Strong communication, presentation and negotiation skills Self-motivated, target-driven and relationship-focused What s On Offer: Salary based on individual's experience and requirements and can be openly discussed with the recruiter before proceeding Attractive commission, bonus scheme and car/travel allowance Opportunity to represent a globally recognised, design-led brand In summary they are in the search of a senior individual who knows the industry very well and has established contacts that only come to fruition after having been involved in many projects over the years.
Jul 10, 2026
Full time
A global leader in the innovation, design, manufacture and distribution of kitchen and bathroom products is seeking an experienced Business Development Manager to grow its presence within the London interior design community. Highly respected within both the construction and retail markets, the brand is known for its cutting-edge design, technical excellence and dependable service. The Role This is a proactive, relationship-led business development role focused on long-term collaboration with luxury residential interior designers and design studios. You will be responsible for generating new leads, nurturing designer relationships and driving projects from concept through to order completion. Key Responsibilities are to: Identify, approach and onboard interior designers and design studios across London Build and maintain long-term partnerships to drive repeat and specification-led business Promote products for project specification, approval and tender stages Deliver product presentations and design consultations Attend industry events, exhibitions and networking sessions Monitor market trends, competitors and evolving client needs Skills & Experience: Established experience working B2B with the boutique interior design marketplace History of networking with high end independent studios specialiing in single high end projects Strong communication, presentation and negotiation skills Self-motivated, target-driven and relationship-focused What s On Offer: Salary based on individual's experience and requirements and can be openly discussed with the recruiter before proceeding Attractive commission, bonus scheme and car/travel allowance Opportunity to represent a globally recognised, design-led brand In summary they are in the search of a senior individual who knows the industry very well and has established contacts that only come to fruition after having been involved in many projects over the years.
Streetwear Brand are looking for a new multi-product apparel designer with relevant industry experience to join the team to work on a new streetwear brand. Looking to take designers from all levels of experience: Junior, Mid or Senior The designer for this brand must have an in-depth knowledge in multi-product apparel design including jersey, denim, woven and outerwear. Graphic design skills are also required an understanding as well how to apply graphics to apparel through print techniques, applications, fabric and trim development. The role will be to produce and follow supplied references and inspiration with the ability to translate this into commercial collections. An in-depth knowledge of streetwear culture and finger on the pulse with current trends are key within this role. You will be reporting into the Head of Design working closely with a team of designers and developers. Key Duties & Responsibilities Research new colours, trims and fabrics, producing mood boards Ability and know how to create exciting seasonal collections in line with research and direction provided, from concept through to production Produce sketches, technical drawings and tech packs in adobe illustrator with a high attention to detail Handover tech packs to the product development team, ensuring that key design details are translated Ensure key deadlines are met Experience Required Have an in-depth knowledge of current and past streetwear trends Ideally educated to a degree level in fashion design Immersed in style and culture Excellent time management skills Strong communication skills By submitting your CV, you are agreeing to the Terms and Conditions as stated on our website and consenting to us processing your personal details in relation to current/future job opportunities. The information that you have submitted to us will be used in order to consider your suitability for the role you have applied for. A copy of our Privacy Policy can also be viewed on our website which explains how we gather, protect and manage any personal data that you share with us Please be aware the duties listed above are an interpretation of the role and do not form any part of your employment contract. Please ask the interviewer any questions about the role that you wish to clarify. Tagged Resources Limited acts as an employment agency. We have 25 years of Recruitment and Industry experience, working with Retail and Supply Chain markets and have various positions available. If this vacancy does not suit your experience and you are looking for a suitable role, please look at our website or follow us on social networking sites. All are updated daily.
Jul 10, 2026
Full time
Streetwear Brand are looking for a new multi-product apparel designer with relevant industry experience to join the team to work on a new streetwear brand. Looking to take designers from all levels of experience: Junior, Mid or Senior The designer for this brand must have an in-depth knowledge in multi-product apparel design including jersey, denim, woven and outerwear. Graphic design skills are also required an understanding as well how to apply graphics to apparel through print techniques, applications, fabric and trim development. The role will be to produce and follow supplied references and inspiration with the ability to translate this into commercial collections. An in-depth knowledge of streetwear culture and finger on the pulse with current trends are key within this role. You will be reporting into the Head of Design working closely with a team of designers and developers. Key Duties & Responsibilities Research new colours, trims and fabrics, producing mood boards Ability and know how to create exciting seasonal collections in line with research and direction provided, from concept through to production Produce sketches, technical drawings and tech packs in adobe illustrator with a high attention to detail Handover tech packs to the product development team, ensuring that key design details are translated Ensure key deadlines are met Experience Required Have an in-depth knowledge of current and past streetwear trends Ideally educated to a degree level in fashion design Immersed in style and culture Excellent time management skills Strong communication skills By submitting your CV, you are agreeing to the Terms and Conditions as stated on our website and consenting to us processing your personal details in relation to current/future job opportunities. The information that you have submitted to us will be used in order to consider your suitability for the role you have applied for. A copy of our Privacy Policy can also be viewed on our website which explains how we gather, protect and manage any personal data that you share with us Please be aware the duties listed above are an interpretation of the role and do not form any part of your employment contract. Please ask the interviewer any questions about the role that you wish to clarify. Tagged Resources Limited acts as an employment agency. We have 25 years of Recruitment and Industry experience, working with Retail and Supply Chain markets and have various positions available. If this vacancy does not suit your experience and you are looking for a suitable role, please look at our website or follow us on social networking sites. All are updated daily.
Senior Full Stack Software Developer (.NET) We have a great opportunity for a strong C# .NET Software Developer to join our clients software development team based in Wymondham. This is an ideal role for someone who wants to join a friendly, small and highly technical team where you can have a real impact. Location: Norwich, Norfolk. Hybrid 50/50, from day 1. Reporting to: Development Manager. Employment Type: Full-time, Permanent. Benefits: Pension. Free daily parking. Competitive salary and benefits. Opportunity to lead testing in a cutting-edge software company. Career growth in a rapidly expanding global business. A dynamic, innovative, and collaborative work environment. Further benefits coming in due course, yet to be defined. Our client is in urgent need of a Full Stack Web Developer to support our team in building and developing top-class websites and delivering cutting-edge software features for our digital software business. This is an excellent opportunity for a Full Stack Developer who has experience with a variety of development technologies. Responsibilities will include producing fully functional, clean code; integration of backend data; UI and web layout design; as well as de-bugging and bug-fixes. You'll be working across the full stack Microsoft stack C# .Net Core, ASP.Net MVC, Entity Framework and SQL as well as using a range of web technologies including JavaScript and HTML / CSS. Key Responsibilities: Full Stack Development: Develop, test, and maintain both front-end and back-end components for web and mobile-based applications. Design and implement scalable, high-performance solutions using .NET technologies. Work closely with product managers, UX/UI designers, and other developers to deliver features that meet business requirements and enhance user experience. Write clean, efficient, and maintainable code adhering to industry best practices. Conduct code reviews, provide feedback, and mentor junior developers when required. Design and implement RESTful APIs and services using ASP.NET Core. Ensure database performance and scalability with SQL Server and/or other database technologies. Implement responsive and user-friendly front-end interfaces using modern JavaScript and styling/CSS frameworks Ensure compatibility across different browsers and devices. Write unit, integration, and end-to-end tests to ensure the reliability and performance of applications. Perform debugging and troubleshooting of software issues, ensuring prompt resolution. Ensure that all solutions are secure, follow best practices, and comply with relevant industry standards (e.g., GDPR, data protection regulations). Continuous Improvement: Stay up-to-date with the latest trends and technologies in software development, and proactively suggesting improvements and new tools. Technical Skills: Strong experience with .NET technologies, particularly ASP.NET Core and C#. Proficiency with front-end technologies like HTML5, CSS3, JavaScript, and modern JS frameworks. Experience with relational databases such as SQL Server. Familiarity with cloud platforms (e.g., Azure, AWS) and DevOps practices. Experience with version control systems (e.g., Git). Ability to analyse and resolve complex technical issues. Strong debugging and performance optimization skills. Excellent communication skills, with the ability to work effectively in cross-functional teams. Ability to translate technical concepts to non-technical stakeholders. Experience with Agile methodologies (e.g., Scrum, Kanban). Bachelor s degree in Computer Science, Engineering, or a related field (or equivalent work experience). At least 4 years of professional experience in full-stack software development.
Jul 10, 2026
Full time
Senior Full Stack Software Developer (.NET) We have a great opportunity for a strong C# .NET Software Developer to join our clients software development team based in Wymondham. This is an ideal role for someone who wants to join a friendly, small and highly technical team where you can have a real impact. Location: Norwich, Norfolk. Hybrid 50/50, from day 1. Reporting to: Development Manager. Employment Type: Full-time, Permanent. Benefits: Pension. Free daily parking. Competitive salary and benefits. Opportunity to lead testing in a cutting-edge software company. Career growth in a rapidly expanding global business. A dynamic, innovative, and collaborative work environment. Further benefits coming in due course, yet to be defined. Our client is in urgent need of a Full Stack Web Developer to support our team in building and developing top-class websites and delivering cutting-edge software features for our digital software business. This is an excellent opportunity for a Full Stack Developer who has experience with a variety of development technologies. Responsibilities will include producing fully functional, clean code; integration of backend data; UI and web layout design; as well as de-bugging and bug-fixes. You'll be working across the full stack Microsoft stack C# .Net Core, ASP.Net MVC, Entity Framework and SQL as well as using a range of web technologies including JavaScript and HTML / CSS. Key Responsibilities: Full Stack Development: Develop, test, and maintain both front-end and back-end components for web and mobile-based applications. Design and implement scalable, high-performance solutions using .NET technologies. Work closely with product managers, UX/UI designers, and other developers to deliver features that meet business requirements and enhance user experience. Write clean, efficient, and maintainable code adhering to industry best practices. Conduct code reviews, provide feedback, and mentor junior developers when required. Design and implement RESTful APIs and services using ASP.NET Core. Ensure database performance and scalability with SQL Server and/or other database technologies. Implement responsive and user-friendly front-end interfaces using modern JavaScript and styling/CSS frameworks Ensure compatibility across different browsers and devices. Write unit, integration, and end-to-end tests to ensure the reliability and performance of applications. Perform debugging and troubleshooting of software issues, ensuring prompt resolution. Ensure that all solutions are secure, follow best practices, and comply with relevant industry standards (e.g., GDPR, data protection regulations). Continuous Improvement: Stay up-to-date with the latest trends and technologies in software development, and proactively suggesting improvements and new tools. Technical Skills: Strong experience with .NET technologies, particularly ASP.NET Core and C#. Proficiency with front-end technologies like HTML5, CSS3, JavaScript, and modern JS frameworks. Experience with relational databases such as SQL Server. Familiarity with cloud platforms (e.g., Azure, AWS) and DevOps practices. Experience with version control systems (e.g., Git). Ability to analyse and resolve complex technical issues. Strong debugging and performance optimization skills. Excellent communication skills, with the ability to work effectively in cross-functional teams. Ability to translate technical concepts to non-technical stakeholders. Experience with Agile methodologies (e.g., Scrum, Kanban). Bachelor s degree in Computer Science, Engineering, or a related field (or equivalent work experience). At least 4 years of professional experience in full-stack software development.
We have an exciting opportunity for a Designer to join a leading homeware and giftware design company based in the Tamworth area. Our client will consider experienced Designers or new graduates for the role, but you must have a positive and enthusiastic approach, and the ability to bring fresh ideas to the table. Company - Leading Giftware and Homeware Designers Location - Tamworth Salary: £25-27K Hours: 8.30am-5.30pm Mon-Thurs, 8.30am-1.00pm Fri Main duties include: Using Illustrator (3D images), Photoshop and Excel on a daily basis to create product, package and graphic designs. Assisting the Senior Designer to provide newness on trends and products. You will need to be into fashion and trends, bringing fresh ideas to the table. Working with a variety of materials and fabrics - fur hot water bottles/ handwarmers, metal, wood, plastics etc Excellent training programme and opportunities for progression. Requirements Ideally you will have some design experience, but new graduates will be considered. Experience of Photoshop, Illustrator and MS Excel. Own transport needed.
Jul 10, 2026
Full time
We have an exciting opportunity for a Designer to join a leading homeware and giftware design company based in the Tamworth area. Our client will consider experienced Designers or new graduates for the role, but you must have a positive and enthusiastic approach, and the ability to bring fresh ideas to the table. Company - Leading Giftware and Homeware Designers Location - Tamworth Salary: £25-27K Hours: 8.30am-5.30pm Mon-Thurs, 8.30am-1.00pm Fri Main duties include: Using Illustrator (3D images), Photoshop and Excel on a daily basis to create product, package and graphic designs. Assisting the Senior Designer to provide newness on trends and products. You will need to be into fashion and trends, bringing fresh ideas to the table. Working with a variety of materials and fabrics - fur hot water bottles/ handwarmers, metal, wood, plastics etc Excellent training programme and opportunities for progression. Requirements Ideally you will have some design experience, but new graduates will be considered. Experience of Photoshop, Illustrator and MS Excel. Own transport needed.
LA International Computer Consultants Ltd
City, Newcastle Upon Tyne
*SC or Eligible for SC* Senior User Researcher 12 months + contract initially + Extensions Based: Hybrid based - Newcastle or London or Leeds or Manchester or Blackpool or Sheffield - Flexible Rate - £Market Rates p/d via Umbrella We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a number of Senior User Researcher's on a long term program of work. As a Senior User Researcher, you will play a critical role in shaping digital public services by ensuring they are grounded in genuine user needs. You will lead the design, planning, and execution of research programmes across complex services, working within Government Digital Service (GDS) standards and ways of working. You will operate across multiple phases of delivery - Discovery, Alpha, Beta, and Live -providing actionable insights that influence service design, policy decisions, and delivery priorities. You will collaborate closely with designers, product managers, business analysts, and technical teams to ensure user-centred design is Embedded within agile workflows. Key Responsibilities: * Plan and design comprehensive user research programmes, testing both high-level concepts and detailed service interactions * Conduct research across all phases: Discovery, Alpha, Beta, and Live, ensuring continuous user insight * Lead contextual research and discovery phase activities, including ethnographic research and field studies * Apply a broad range of qualitative and quantitative research methods (eg, usability testing, surveys, interviews, analytics) * Analyse and synthesise research findings to produce clear, actionable insights and recommendations * Work within GDS standards, ensuring research outputs meet government service assessment criteria * Embed user-centred design practices within agile, multidisciplinary teams * Collaborate with stakeholders to influence product strategy, service design, and policy decisions * Advocate for accessibility and inclusive design, ensuring services meet diverse user needs * Communicate findings effectively through reports, presentations, workshops, and stakeholder engagement * Mentor and support junior researchers and contribute to wider research community practices * Ensure research is conducted ethically and in compliance with data protection and governance standards Key Skills & Experience: * Strong experience working as a Senior User Researcher within Central Government, with deep understanding of GDS ways of working * Proven ability to plan and deliver end-to-end user research programmes * Demonstrable expertise in a wide range of user research methods * Strong experience conducting contextual and discovery research * Proven experience of both qualitative and quantitative data analysis * Experience working across all phases of service delivery: Discovery, Alpha, Beta, Live * Strong understanding of user-centred design principles and how to embed them into agile delivery * Experience working within multidisciplinary agile teams * Excellent stakeholder management, communication, and influencing skills * Ability to translate complex research findings into clear, actionable insights Desirable skills/knowledge/experience: * Holding Active SC Clearance, previously held clearance, or SC eligible * Experience in large-scale government transformation programmes * Familiarity with service design and accessibility standards (eg, WCAG) * Experience contributing to service assessments and governance processes * Knowledge of analytics tools (eg, Google Analytics) and data-driven research methods * Experience mentoring or leading research teams * Ability to work effectively in hybrid and distributed team environments This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.
Jul 10, 2026
Contractor
*SC or Eligible for SC* Senior User Researcher 12 months + contract initially + Extensions Based: Hybrid based - Newcastle or London or Leeds or Manchester or Blackpool or Sheffield - Flexible Rate - £Market Rates p/d via Umbrella We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a number of Senior User Researcher's on a long term program of work. As a Senior User Researcher, you will play a critical role in shaping digital public services by ensuring they are grounded in genuine user needs. You will lead the design, planning, and execution of research programmes across complex services, working within Government Digital Service (GDS) standards and ways of working. You will operate across multiple phases of delivery - Discovery, Alpha, Beta, and Live -providing actionable insights that influence service design, policy decisions, and delivery priorities. You will collaborate closely with designers, product managers, business analysts, and technical teams to ensure user-centred design is Embedded within agile workflows. Key Responsibilities: * Plan and design comprehensive user research programmes, testing both high-level concepts and detailed service interactions * Conduct research across all phases: Discovery, Alpha, Beta, and Live, ensuring continuous user insight * Lead contextual research and discovery phase activities, including ethnographic research and field studies * Apply a broad range of qualitative and quantitative research methods (eg, usability testing, surveys, interviews, analytics) * Analyse and synthesise research findings to produce clear, actionable insights and recommendations * Work within GDS standards, ensuring research outputs meet government service assessment criteria * Embed user-centred design practices within agile, multidisciplinary teams * Collaborate with stakeholders to influence product strategy, service design, and policy decisions * Advocate for accessibility and inclusive design, ensuring services meet diverse user needs * Communicate findings effectively through reports, presentations, workshops, and stakeholder engagement * Mentor and support junior researchers and contribute to wider research community practices * Ensure research is conducted ethically and in compliance with data protection and governance standards Key Skills & Experience: * Strong experience working as a Senior User Researcher within Central Government, with deep understanding of GDS ways of working * Proven ability to plan and deliver end-to-end user research programmes * Demonstrable expertise in a wide range of user research methods * Strong experience conducting contextual and discovery research * Proven experience of both qualitative and quantitative data analysis * Experience working across all phases of service delivery: Discovery, Alpha, Beta, Live * Strong understanding of user-centred design principles and how to embed them into agile delivery * Experience working within multidisciplinary agile teams * Excellent stakeholder management, communication, and influencing skills * Ability to translate complex research findings into clear, actionable insights Desirable skills/knowledge/experience: * Holding Active SC Clearance, previously held clearance, or SC eligible * Experience in large-scale government transformation programmes * Familiarity with service design and accessibility standards (eg, WCAG) * Experience contributing to service assessments and governance processes * Knowledge of analytics tools (eg, Google Analytics) and data-driven research methods * Experience mentoring or leading research teams * Ability to work effectively in hybrid and distributed team environments This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.
About the role As an experienced bridge engineer with chartered status, you will play an integral role in the design and delivery of our clients' bridge and multidisciplinary projects. You will be supported by their teams in the UK and Ireland. Main duties and responsibilities: Work with existing and new bridge and civil structures across a range of materials and forms, superstructure, substructure and articulation elements Participate in the early project stages, including scoping, specifying and interpreting surveys, inspection and investigative works, optioneering and scheme design Undertake and manage detailed design work, including modelling, calculations and overseeing drawing production Support business development, including meeting prospective clients, seeking leads and bidding / tendering Prepare and check documents, including specifications, contract documents and technical reports Act as: a signatory to Approval in Principle (AIP) reports; design and cat 3 check certificates; client representative; and designer's site representative Interface with clients from local and national authorities, consultants, and design-build (D&B) contractors amongst others Essential Hold the title of Chartered Engineer with the ICE, IStructE or equivalent A good level of post-graduate professional bridges experience in the civil or structural engineering client / consultancy / construction sector Excellent technical knowledge and engineering understanding of bridges Ability to manage and monitor the finances of assigned projects within designated budgets Experience of contributing to fee proposals and tenders (quality and commercial submissions) Demonstrable responsibility for entire bridge-related projects or significant proportions of such projects Experience interacting directly with clients and other disciplines and managing bridge engineers and technicians Experience undertaking and supporting contract documentation, checking and contract implementation activity on assigned projects Ability to communicate effectively with external parties, in person and in writing Good knowledge of structural analysis software including finite element analysis Excellent knowledge of and experience in the use of the Design Manual for Roads and Bridges (DMRB) and other standards and legislation in the field of UK bridge / structural design including Eurocodes Comfortable working in a busy work environment with tight deadlines Flexible, motivated and focused Excellent attention to detail Fluent or highly proficient in spoken and written English Desirable Multidisciplinary consultancy or contracting experience from allied civil engineering disciplines, such as highways, structures, geotechnics, rail or water. What to expect when you join When you join, you will become part of a highly motivated team recognised for outstanding technical skill and passion for excellence. You will be involved in the delivery of an interesting and broad range of civil and structural engineering projects, predominantly within the roads and bridges sectors. You will have access to the exceptional training opportunities and an award-winning CPD programm. They offer health and wellbeing packages, flexible working and life-event supports, so whatever challenges life may bring, you can feel secure in the knowledge that you will be taken care of. They are a friendly team with an active social committee. From crazy golf, escape rooms, archery and barbecues to five-a-side football, quizzes, and charity events, you'll find lots of ways to get involved. Why consider this opportunity The company believes that it is the talent, energy and commitment their people bring to the business that make them who they are. Their work has been recognised for its design excellence, with projects winning many prestigious industry awards in the UK and Ireland.
Jul 10, 2026
Full time
About the role As an experienced bridge engineer with chartered status, you will play an integral role in the design and delivery of our clients' bridge and multidisciplinary projects. You will be supported by their teams in the UK and Ireland. Main duties and responsibilities: Work with existing and new bridge and civil structures across a range of materials and forms, superstructure, substructure and articulation elements Participate in the early project stages, including scoping, specifying and interpreting surveys, inspection and investigative works, optioneering and scheme design Undertake and manage detailed design work, including modelling, calculations and overseeing drawing production Support business development, including meeting prospective clients, seeking leads and bidding / tendering Prepare and check documents, including specifications, contract documents and technical reports Act as: a signatory to Approval in Principle (AIP) reports; design and cat 3 check certificates; client representative; and designer's site representative Interface with clients from local and national authorities, consultants, and design-build (D&B) contractors amongst others Essential Hold the title of Chartered Engineer with the ICE, IStructE or equivalent A good level of post-graduate professional bridges experience in the civil or structural engineering client / consultancy / construction sector Excellent technical knowledge and engineering understanding of bridges Ability to manage and monitor the finances of assigned projects within designated budgets Experience of contributing to fee proposals and tenders (quality and commercial submissions) Demonstrable responsibility for entire bridge-related projects or significant proportions of such projects Experience interacting directly with clients and other disciplines and managing bridge engineers and technicians Experience undertaking and supporting contract documentation, checking and contract implementation activity on assigned projects Ability to communicate effectively with external parties, in person and in writing Good knowledge of structural analysis software including finite element analysis Excellent knowledge of and experience in the use of the Design Manual for Roads and Bridges (DMRB) and other standards and legislation in the field of UK bridge / structural design including Eurocodes Comfortable working in a busy work environment with tight deadlines Flexible, motivated and focused Excellent attention to detail Fluent or highly proficient in spoken and written English Desirable Multidisciplinary consultancy or contracting experience from allied civil engineering disciplines, such as highways, structures, geotechnics, rail or water. What to expect when you join When you join, you will become part of a highly motivated team recognised for outstanding technical skill and passion for excellence. You will be involved in the delivery of an interesting and broad range of civil and structural engineering projects, predominantly within the roads and bridges sectors. You will have access to the exceptional training opportunities and an award-winning CPD programm. They offer health and wellbeing packages, flexible working and life-event supports, so whatever challenges life may bring, you can feel secure in the knowledge that you will be taken care of. They are a friendly team with an active social committee. From crazy golf, escape rooms, archery and barbecues to five-a-side football, quizzes, and charity events, you'll find lots of ways to get involved. Why consider this opportunity The company believes that it is the talent, energy and commitment their people bring to the business that make them who they are. Their work has been recognised for its design excellence, with projects winning many prestigious industry awards in the UK and Ireland.
Senior Product Manager Cardiff (x2 per week) Grade 7: £61,098 to £73,057 Benefits: 28.9% Pension & 31 days annual leave + Bank Holidays, and 2 Privilege days Currently working exclusively with a forward- thinking Civil Service organisation who are looking for a Senior Product Manager to lead a portfolio of customer contact products, including CRM, telephony, digital forms, and correspondence solutions. Own the product strategy, vision, and roadmap, ensuring products deliver measurable value, support organisational objectives, and meet evolving user needs. You'd be responsible for driving product delivery across multidisciplinary Agile teams, making informed decisions on priorities, features, and investment throughout the product lifecycle. Balance strategic goals with operational requirements, managing dependencies, risks, and competing priorities to maximise business and user outcomes. Key Responsibilities Own and champion a portfolio of customer contact products throughout their lifecycle, from discovery and delivery to continuous improvement and retirement. Define and maintain product vision, strategy, and roadmaps aligned to organisational priorities. Prioritise product backlogs, balancing customer value, operational needs, technical debt, risk, and strategic objectives. Collaborate with users and stakeholders to understand needs, validate solutions, and ensure products deliver measurable outcomes. Work across multidisciplinary Agile teams to deliver high-quality products and services. Oversee the operational performance of products, supporting incident management and prioritising defects alongside planned enhancements. Ensure data governance, privacy, compliance, and information management requirements are embedded within product design and delivery. Drive a seamless end-to-end customer experience by working closely with service owners, designers, engineers, and operational teams. Communicate product vision, progress, and priorities effectively to stakeholders, building engagement and support. Promote product management best practice and contribute to the development of product capability across the organisation. Benefits: 31 days annual leave + Bank Holidays, and 2 Privilege days Flexible and hybrid working Generous employer contribution of 28.97% Time off for wellbeing activities Green car scheme Cycle2Work and season travel tickets Access to subsidised sports groups Think this one's for you If you think this Senior Product Manager opportunity is for you then please apply online. Yolk Public Sector & Not-for-Profit team works with organisations across the UK to fulfil their recruitment needs and to achieve their D&I objectives. We recruit temporary, contract and permanent hires for 1 off specialist needs or for volume campaigns. We support our applicants to navigate the public sector recruitment processes and secure their dream jobs. Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.
Jul 10, 2026
Full time
Senior Product Manager Cardiff (x2 per week) Grade 7: £61,098 to £73,057 Benefits: 28.9% Pension & 31 days annual leave + Bank Holidays, and 2 Privilege days Currently working exclusively with a forward- thinking Civil Service organisation who are looking for a Senior Product Manager to lead a portfolio of customer contact products, including CRM, telephony, digital forms, and correspondence solutions. Own the product strategy, vision, and roadmap, ensuring products deliver measurable value, support organisational objectives, and meet evolving user needs. You'd be responsible for driving product delivery across multidisciplinary Agile teams, making informed decisions on priorities, features, and investment throughout the product lifecycle. Balance strategic goals with operational requirements, managing dependencies, risks, and competing priorities to maximise business and user outcomes. Key Responsibilities Own and champion a portfolio of customer contact products throughout their lifecycle, from discovery and delivery to continuous improvement and retirement. Define and maintain product vision, strategy, and roadmaps aligned to organisational priorities. Prioritise product backlogs, balancing customer value, operational needs, technical debt, risk, and strategic objectives. Collaborate with users and stakeholders to understand needs, validate solutions, and ensure products deliver measurable outcomes. Work across multidisciplinary Agile teams to deliver high-quality products and services. Oversee the operational performance of products, supporting incident management and prioritising defects alongside planned enhancements. Ensure data governance, privacy, compliance, and information management requirements are embedded within product design and delivery. Drive a seamless end-to-end customer experience by working closely with service owners, designers, engineers, and operational teams. Communicate product vision, progress, and priorities effectively to stakeholders, building engagement and support. Promote product management best practice and contribute to the development of product capability across the organisation. Benefits: 31 days annual leave + Bank Holidays, and 2 Privilege days Flexible and hybrid working Generous employer contribution of 28.97% Time off for wellbeing activities Green car scheme Cycle2Work and season travel tickets Access to subsidised sports groups Think this one's for you If you think this Senior Product Manager opportunity is for you then please apply online. Yolk Public Sector & Not-for-Profit team works with organisations across the UK to fulfil their recruitment needs and to achieve their D&I objectives. We recruit temporary, contract and permanent hires for 1 off specialist needs or for volume campaigns. We support our applicants to navigate the public sector recruitment processes and secure their dream jobs. Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.
Senior Product Manager Cardiff (x2 per week) Grade 7: 61,098 to 73,057 Benefits: 28.9% Pension & 31 days annual leave + Bank Holidays, and 2 Privilege days Currently working exclusively with a forward- thinking Civil Service organisation who are looking for a Senior Product Manager to lead a portfolio of customer contact products, including CRM, telephony, digital forms, and correspondence solutions. Own the product strategy, vision, and roadmap, ensuring products deliver measurable value, support organisational objectives, and meet evolving user needs. You'd be responsible for driving product delivery across multidisciplinary Agile teams, making informed decisions on priorities, features, and investment throughout the product lifecycle. Balance strategic goals with operational requirements, managing dependencies, risks, and competing priorities to maximise business and user outcomes. Key Responsibilities Own and champion a portfolio of customer contact products throughout their lifecycle, from discovery and delivery to continuous improvement and retirement. Define and maintain product vision, strategy, and roadmaps aligned to organisational priorities. Prioritise product backlogs, balancing customer value, operational needs, technical debt, risk, and strategic objectives. Collaborate with users and stakeholders to understand needs, validate solutions, and ensure products deliver measurable outcomes. Work across multidisciplinary Agile teams to deliver high-quality products and services. Oversee the operational performance of products, supporting incident management and prioritising defects alongside planned enhancements. Ensure data governance, privacy, compliance, and information management requirements are embedded within product design and delivery. Drive a seamless end-to-end customer experience by working closely with service owners, designers, engineers, and operational teams. Communicate product vision, progress, and priorities effectively to stakeholders, building engagement and support. Promote product management best practice and contribute to the development of product capability across the organisation. Benefits: 31 days annual leave + Bank Holidays, and 2 Privilege days Flexible and hybrid working Generous employer contribution of 28.97% Time off for wellbeing activities Green car scheme Cycle2Work and season travel tickets Access to subsidised sports groups Think this one's for you If you think this Senior Product Manager opportunity is for you then please apply online. Yolk Public Sector & Not-for-Profit team works with organisations across the UK to fulfil their recruitment needs and to achieve their D&I objectives. We recruit temporary, contract and permanent hires for 1 off specialist needs or for volume campaigns. We support our applicants to navigate the public sector recruitment processes and secure their dream jobs. Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.
Jul 10, 2026
Full time
Senior Product Manager Cardiff (x2 per week) Grade 7: 61,098 to 73,057 Benefits: 28.9% Pension & 31 days annual leave + Bank Holidays, and 2 Privilege days Currently working exclusively with a forward- thinking Civil Service organisation who are looking for a Senior Product Manager to lead a portfolio of customer contact products, including CRM, telephony, digital forms, and correspondence solutions. Own the product strategy, vision, and roadmap, ensuring products deliver measurable value, support organisational objectives, and meet evolving user needs. You'd be responsible for driving product delivery across multidisciplinary Agile teams, making informed decisions on priorities, features, and investment throughout the product lifecycle. Balance strategic goals with operational requirements, managing dependencies, risks, and competing priorities to maximise business and user outcomes. Key Responsibilities Own and champion a portfolio of customer contact products throughout their lifecycle, from discovery and delivery to continuous improvement and retirement. Define and maintain product vision, strategy, and roadmaps aligned to organisational priorities. Prioritise product backlogs, balancing customer value, operational needs, technical debt, risk, and strategic objectives. Collaborate with users and stakeholders to understand needs, validate solutions, and ensure products deliver measurable outcomes. Work across multidisciplinary Agile teams to deliver high-quality products and services. Oversee the operational performance of products, supporting incident management and prioritising defects alongside planned enhancements. Ensure data governance, privacy, compliance, and information management requirements are embedded within product design and delivery. Drive a seamless end-to-end customer experience by working closely with service owners, designers, engineers, and operational teams. Communicate product vision, progress, and priorities effectively to stakeholders, building engagement and support. Promote product management best practice and contribute to the development of product capability across the organisation. Benefits: 31 days annual leave + Bank Holidays, and 2 Privilege days Flexible and hybrid working Generous employer contribution of 28.97% Time off for wellbeing activities Green car scheme Cycle2Work and season travel tickets Access to subsidised sports groups Think this one's for you If you think this Senior Product Manager opportunity is for you then please apply online. Yolk Public Sector & Not-for-Profit team works with organisations across the UK to fulfil their recruitment needs and to achieve their D&I objectives. We recruit temporary, contract and permanent hires for 1 off specialist needs or for volume campaigns. We support our applicants to navigate the public sector recruitment processes and secure their dream jobs. Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.
Lead Service Designer Contract 6 Months Hybrid Working - couple times per month in either London, Bristol or Warwick Market day rates inside IR35 via umbrella Are you a passionate Service Design leader ready to make a significant impact? Our client is looking for a Lead Service Designer to drive customer-centric design in a dynamic, multi-product environment. This is your chance to lead a talented team, transform service design processes, and enhance customer experiences across the board! What You'll Do: In this senior, hands-on role, you'll be at the forefront of evolving our service design function from conceptual frameworks to fully operational delivery. Here's what you'll be focusing on: Leadership & Delivery: - Lead a dedicated service design team (4-8 members) and assist the Service Lead in daily operations. - Align multiple product teams currently working in silos to foster collaboration. Service Design Implementation: - Develop and refine end-to-end customer journeys. - Guide teams to create product-specific journeys that reflect a unified service vision. Customer Insight & Strategy: - Translate customer insights into actionable delivery requirements. - Balance customer desirability, technical feasibility, and business viability to prioritise needs effectively. Stakeholder Engagement: - Collaborate closely with product teams, workstream teams, senior leadership, and external stakeholders. - Facilitate workshops to drive cross-team collaboration. Embedding & Capability Building: - Integrate the customer voice into governance and decision-making frameworks. - Coach teams in service design practises and lead workshops. Monitoring & Continuous Improvement: - Establish frameworks for ongoing evaluation and iteration beyond the initial contract. Key Skills & Experience: We are looking for someone who has: Strong service design leadership experience, ideally at a Lead level. Proven ability to implement service design in complex environments. Expertise in customer journey mapping and translating insights into delivery requirements. Excellent stakeholder management and influencing skills. Strong facilitation and workshop design capabilities. Experience in fast-paced and ambiguous environments. Ideal Candidate Profile: The perfect candidate will be: Deeply passionate about customer advocacy. A master at cutting through complexity to create clarity. Experienced in embedding service design in large programmes. Comfortable operating at both strategic and hands-on delivery levels. Previous local authority or government industry exposure If you are ready to embrace this exciting challenge and make a real difference, we would love to hear from you! Apply now to join our vibrant team and help shape exceptional customer experiences! Let's create value together! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Jul 10, 2026
Contractor
Lead Service Designer Contract 6 Months Hybrid Working - couple times per month in either London, Bristol or Warwick Market day rates inside IR35 via umbrella Are you a passionate Service Design leader ready to make a significant impact? Our client is looking for a Lead Service Designer to drive customer-centric design in a dynamic, multi-product environment. This is your chance to lead a talented team, transform service design processes, and enhance customer experiences across the board! What You'll Do: In this senior, hands-on role, you'll be at the forefront of evolving our service design function from conceptual frameworks to fully operational delivery. Here's what you'll be focusing on: Leadership & Delivery: - Lead a dedicated service design team (4-8 members) and assist the Service Lead in daily operations. - Align multiple product teams currently working in silos to foster collaboration. Service Design Implementation: - Develop and refine end-to-end customer journeys. - Guide teams to create product-specific journeys that reflect a unified service vision. Customer Insight & Strategy: - Translate customer insights into actionable delivery requirements. - Balance customer desirability, technical feasibility, and business viability to prioritise needs effectively. Stakeholder Engagement: - Collaborate closely with product teams, workstream teams, senior leadership, and external stakeholders. - Facilitate workshops to drive cross-team collaboration. Embedding & Capability Building: - Integrate the customer voice into governance and decision-making frameworks. - Coach teams in service design practises and lead workshops. Monitoring & Continuous Improvement: - Establish frameworks for ongoing evaluation and iteration beyond the initial contract. Key Skills & Experience: We are looking for someone who has: Strong service design leadership experience, ideally at a Lead level. Proven ability to implement service design in complex environments. Expertise in customer journey mapping and translating insights into delivery requirements. Excellent stakeholder management and influencing skills. Strong facilitation and workshop design capabilities. Experience in fast-paced and ambiguous environments. Ideal Candidate Profile: The perfect candidate will be: Deeply passionate about customer advocacy. A master at cutting through complexity to create clarity. Experienced in embedding service design in large programmes. Comfortable operating at both strategic and hands-on delivery levels. Previous local authority or government industry exposure If you are ready to embrace this exciting challenge and make a real difference, we would love to hear from you! Apply now to join our vibrant team and help shape exceptional customer experiences! Let's create value together! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Product Support Manager Location: London or Edinburgh Salary: £31,000 - £34,000 (+ £3,300 London Weighting) I'm currently recruiting for a Product Support Manager to join a globally recognised education and cultural organisation with a significant international presence. This role sits within a specialist digital learning and assessment product area, supporting global English and Exams products used by learners, test takers, partners and internal teams across multiple international markets. This is an excellent opportunity to support the development, testing and delivery of high-quality global digital products used across international English and Exams markets. The role will suit someone with strong experience across digital platforms, product support, user testing, process documentation, training collateral and stakeholder engagement within a complex global environment. The successful candidate will provide advice and support to global teams on the use of digital learning and assessment products, helping to facilitate partnerships, content delivery and the continuous improvement of global English and Exams digital services. Key responsibilities Product, programme and service development Lead on the development of specific areas of the digital learning and assessment portfolio Ensure digital products are fit for purpose and support both income generation and impact objectives Work closely with the Product Owner to contribute to future digital learning and assessment concepts, products and content Contribute to the development of a learner and test-taker offer that aligns with the wider Global English and Exams strategy Ensure products and services meet market needs Manage end-user testing of digital assessment and learning products Collate feedback from users and stakeholders to inform product decisions Manage day-to-day liaison with developers and designers Ensure product requirements are understood, delivered on time, within budget and in line with quality standards Potentially own the product roadmap for existing products Manage the backlog for new product development where required Sector and subject expertise Build and develop knowledge of the latest developments in digital assessment and learning technologies Use research, academic papers and industry knowledge to inform product decisions Share knowledge and insight through conferences, publications and internal channels Keep up to date with emerging trends across digital learning, digital assessment and educational technology Consultancy and support Work across the global product development team to support a collaborative approach across the digital portfolio Provide advice and support to global teams on the use of digital learning and assessment platforms Support teams in using digital platforms to facilitate partnerships and content delivery Oversee monitoring and evaluation across the project portfolio Help ensure digital products are effectively Embedded and used across global teams Commercial and resource management Use agreed corporate systems and processes to plan and manage budgets for small to medium-sized projects Conduct monthly and year-end reporting on expenditure, profitability and risk Maintain and develop procedures and systems that support corporate compliance in financial planning and management Support effective financial management across product and project activity Negotiate and manage contracts for the Product team with external contractors and consultants Manage and develop relationships with allocated partners, content providers, developers, mobile manufacturers, mobile network operators, consultants and other stakeholders Ensure external relationships support successful project delivery Leadership and management Plan and prioritise own work activities and those of wider project teams Coordinate input from internal teams, external freelancers, developers and other contributors Ensure effective delivery of diverse responsibilities and deliverables Follow corporate best practice for data protection and child protection Ensure activity remains compliant with relevant policy and legal requirements Share intelligence and ideas to support senior managers in identifying opportunities for digital learning Help identify ways digital learning can support cultural relations and commercial strategies Certification and professional qualifications Agile project management qualification preferred Education First degree or equivalent qualification/experience Relevant role-specific knowledge and experience Minimum requirements Experience administering large-scale technical platform project operations Experience creating and maintaining process documentation Experience rolling out changes to business processes across multiple locations and/or time zones Experience supporting participants with a variety of roles across complex operating environments Ability to design and deliver consistently high-quality training collateral to short deadlines Experience creating E-learning modules, guides, videos, FAQ documents or similar user support materials Ability to handle large data sets from different data systems Ability to analyse data and feedback, identify opportunities and respond to changes Advanced Excel skills Experience using Power BI and/or other data processing software Experience working with digital learning or assessment platforms to meet user and customer needs Ability to troubleshoot, report and provide solutions or workarounds to technical problems Experience supporting large-scale learning or assessment platforms Desirable experience Familiarity with English and Exams digital products and platforms Experience in platform development Knowledge of global organisational structures and internal systems Knowledge and understanding of core English and Exams online operations Experience working across B2C and B2G contexts Experience running testing and UAT on technical platforms Important information Applicants must be a UK resident No visa sponsorship is available for this role This role is hybrid with no fully remote option A physical presence in the office is required for the success of this role The hybrid working pattern varies depending on office location Salt contact: Robert Sprigens, (see below) *Rates depend on experience and client requirements
Jul 10, 2026
Full time
Product Support Manager Location: London or Edinburgh Salary: £31,000 - £34,000 (+ £3,300 London Weighting) I'm currently recruiting for a Product Support Manager to join a globally recognised education and cultural organisation with a significant international presence. This role sits within a specialist digital learning and assessment product area, supporting global English and Exams products used by learners, test takers, partners and internal teams across multiple international markets. This is an excellent opportunity to support the development, testing and delivery of high-quality global digital products used across international English and Exams markets. The role will suit someone with strong experience across digital platforms, product support, user testing, process documentation, training collateral and stakeholder engagement within a complex global environment. The successful candidate will provide advice and support to global teams on the use of digital learning and assessment products, helping to facilitate partnerships, content delivery and the continuous improvement of global English and Exams digital services. Key responsibilities Product, programme and service development Lead on the development of specific areas of the digital learning and assessment portfolio Ensure digital products are fit for purpose and support both income generation and impact objectives Work closely with the Product Owner to contribute to future digital learning and assessment concepts, products and content Contribute to the development of a learner and test-taker offer that aligns with the wider Global English and Exams strategy Ensure products and services meet market needs Manage end-user testing of digital assessment and learning products Collate feedback from users and stakeholders to inform product decisions Manage day-to-day liaison with developers and designers Ensure product requirements are understood, delivered on time, within budget and in line with quality standards Potentially own the product roadmap for existing products Manage the backlog for new product development where required Sector and subject expertise Build and develop knowledge of the latest developments in digital assessment and learning technologies Use research, academic papers and industry knowledge to inform product decisions Share knowledge and insight through conferences, publications and internal channels Keep up to date with emerging trends across digital learning, digital assessment and educational technology Consultancy and support Work across the global product development team to support a collaborative approach across the digital portfolio Provide advice and support to global teams on the use of digital learning and assessment platforms Support teams in using digital platforms to facilitate partnerships and content delivery Oversee monitoring and evaluation across the project portfolio Help ensure digital products are effectively Embedded and used across global teams Commercial and resource management Use agreed corporate systems and processes to plan and manage budgets for small to medium-sized projects Conduct monthly and year-end reporting on expenditure, profitability and risk Maintain and develop procedures and systems that support corporate compliance in financial planning and management Support effective financial management across product and project activity Negotiate and manage contracts for the Product team with external contractors and consultants Manage and develop relationships with allocated partners, content providers, developers, mobile manufacturers, mobile network operators, consultants and other stakeholders Ensure external relationships support successful project delivery Leadership and management Plan and prioritise own work activities and those of wider project teams Coordinate input from internal teams, external freelancers, developers and other contributors Ensure effective delivery of diverse responsibilities and deliverables Follow corporate best practice for data protection and child protection Ensure activity remains compliant with relevant policy and legal requirements Share intelligence and ideas to support senior managers in identifying opportunities for digital learning Help identify ways digital learning can support cultural relations and commercial strategies Certification and professional qualifications Agile project management qualification preferred Education First degree or equivalent qualification/experience Relevant role-specific knowledge and experience Minimum requirements Experience administering large-scale technical platform project operations Experience creating and maintaining process documentation Experience rolling out changes to business processes across multiple locations and/or time zones Experience supporting participants with a variety of roles across complex operating environments Ability to design and deliver consistently high-quality training collateral to short deadlines Experience creating E-learning modules, guides, videos, FAQ documents or similar user support materials Ability to handle large data sets from different data systems Ability to analyse data and feedback, identify opportunities and respond to changes Advanced Excel skills Experience using Power BI and/or other data processing software Experience working with digital learning or assessment platforms to meet user and customer needs Ability to troubleshoot, report and provide solutions or workarounds to technical problems Experience supporting large-scale learning or assessment platforms Desirable experience Familiarity with English and Exams digital products and platforms Experience in platform development Knowledge of global organisational structures and internal systems Knowledge and understanding of core English and Exams online operations Experience working across B2C and B2G contexts Experience running testing and UAT on technical platforms Important information Applicants must be a UK resident No visa sponsorship is available for this role This role is hybrid with no fully remote option A physical presence in the office is required for the success of this role The hybrid working pattern varies depending on office location Salt contact: Robert Sprigens, (see below) *Rates depend on experience and client requirements
Job title: Service Designer - Financial Wellbeing Location: London - 2 days per week onsite Contract: 6 Months - potentially for extension Salary : Circa - 84k - 86k Annual Hours: 35 hours, full time About this opportunity We're looking for a visionary Service Designer to collaborate in creating seamless digital experiences for our customers, building advocacy and advancing the practice of Service Design across the Group. You'll love your craft and enjoy sharing your knowledge with others. Whether that's advocating for Service Design with product teams, defining new ways of working together more effectively or helping evolve the craft. Our Financial Wellbeing team craft human-centred end-to-end experiences for all customers in financial difficulty. Using behavioural insights and behavioural design, we place empathy and the human experience at the heart of all we do. Across human and digital channels, we support our customers in their moments of need. With our work with aim to transform moments of worry into moments of hope to help them back on their feet. This non-aspirational experience context often differs from other parts of financial services and the ideal candidate will have desired experience with health, mental health, behavioural design or similar. If you want to make a difference to the lives of vulnerable customers, why not apply? Find out more about what we're looking for. Requirements: Strong Service Design experience within complex organisations. Customer Journey Mapping and Service Blueprinting expertise. Human-Centred Design and Design Thinking methodologies. Experience working across the full service design lifecycle. Excellent stakeholder management and facilitation skills. Experience using Figma or similar design tools. Strong communication and collaboration skills. Strong visual design skills to translate ideas into tangible artefacts - from concepts to prototypes (experience with generative AI tools is a plus). Strategic innovation capability - combining creative vision with analytical thinking to identify and shape opportunities. Be highly motivated, proactive, and have a driven approach to achieving individual and collective goals coupled with the ability to help cultivate an environment that encourages innovation and continuous improvement. You'll have strong relationship building skills and an innovative approach to problem solving and will be credible when dealing with senior audiences; with the confidence to provide a healthy challenge where appropriate. You'll also possess calmness and resilience when under pressure, and the ability to proactively identify new or potential risks and respond to emerging priorities. Strong communication skills; effective in communicating ideas, issues, and implications to senior, technical and non - technical audiences and will have experience in research and design thinking methods. Experience with trend research, signal observation and strategic foresight methodologies. Experience in applying strategic foresight techniques, innovation frameworks and 'design thinking' methods Key Responsibilities Lead end-to-end service design activities across customer journeys. Create and maintain customer journey maps and service blueprints. Design customer-centric experiences that improve financial wellbeing outcomes. Facilitate workshops and collaborate with multidisciplinary teams. Work closely with researchers to translate insights into service improvements. Engage and influence a broad range of stakeholders. Identify pain points, opportunities and service improvements across the customer lifecycle. Apply behavioural design thinking and human-centred design principles. Work effectively and confidently as part of agile teams to help uncover priorities, visualise outcomes, and define scope. Shape critical initiatives ensuring we're led by colleague, customer and market insight when creating or enhancing our propositions and services. Attend workshops and discussions with stakeholders, making sure the business context, needs and risks are properly understood, and that key decisions are well informed. Communicate with colleagues and customers to manage expectations and incorporate multiple perspectives when defining solutions. Support the research and document current and future state services. Make good design decisions, bring the user perspective to the forefront and challenge the validity of constraints. Collaborate closely with other designers, product owners, and engineers. Be an active member of the design community to share knowledge, create ideas, and embed principles of design across a range of product, service, and customer journeys. Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Jul 10, 2026
Contractor
Job title: Service Designer - Financial Wellbeing Location: London - 2 days per week onsite Contract: 6 Months - potentially for extension Salary : Circa - 84k - 86k Annual Hours: 35 hours, full time About this opportunity We're looking for a visionary Service Designer to collaborate in creating seamless digital experiences for our customers, building advocacy and advancing the practice of Service Design across the Group. You'll love your craft and enjoy sharing your knowledge with others. Whether that's advocating for Service Design with product teams, defining new ways of working together more effectively or helping evolve the craft. Our Financial Wellbeing team craft human-centred end-to-end experiences for all customers in financial difficulty. Using behavioural insights and behavioural design, we place empathy and the human experience at the heart of all we do. Across human and digital channels, we support our customers in their moments of need. With our work with aim to transform moments of worry into moments of hope to help them back on their feet. This non-aspirational experience context often differs from other parts of financial services and the ideal candidate will have desired experience with health, mental health, behavioural design or similar. If you want to make a difference to the lives of vulnerable customers, why not apply? Find out more about what we're looking for. Requirements: Strong Service Design experience within complex organisations. Customer Journey Mapping and Service Blueprinting expertise. Human-Centred Design and Design Thinking methodologies. Experience working across the full service design lifecycle. Excellent stakeholder management and facilitation skills. Experience using Figma or similar design tools. Strong communication and collaboration skills. Strong visual design skills to translate ideas into tangible artefacts - from concepts to prototypes (experience with generative AI tools is a plus). Strategic innovation capability - combining creative vision with analytical thinking to identify and shape opportunities. Be highly motivated, proactive, and have a driven approach to achieving individual and collective goals coupled with the ability to help cultivate an environment that encourages innovation and continuous improvement. You'll have strong relationship building skills and an innovative approach to problem solving and will be credible when dealing with senior audiences; with the confidence to provide a healthy challenge where appropriate. You'll also possess calmness and resilience when under pressure, and the ability to proactively identify new or potential risks and respond to emerging priorities. Strong communication skills; effective in communicating ideas, issues, and implications to senior, technical and non - technical audiences and will have experience in research and design thinking methods. Experience with trend research, signal observation and strategic foresight methodologies. Experience in applying strategic foresight techniques, innovation frameworks and 'design thinking' methods Key Responsibilities Lead end-to-end service design activities across customer journeys. Create and maintain customer journey maps and service blueprints. Design customer-centric experiences that improve financial wellbeing outcomes. Facilitate workshops and collaborate with multidisciplinary teams. Work closely with researchers to translate insights into service improvements. Engage and influence a broad range of stakeholders. Identify pain points, opportunities and service improvements across the customer lifecycle. Apply behavioural design thinking and human-centred design principles. Work effectively and confidently as part of agile teams to help uncover priorities, visualise outcomes, and define scope. Shape critical initiatives ensuring we're led by colleague, customer and market insight when creating or enhancing our propositions and services. Attend workshops and discussions with stakeholders, making sure the business context, needs and risks are properly understood, and that key decisions are well informed. Communicate with colleagues and customers to manage expectations and incorporate multiple perspectives when defining solutions. Support the research and document current and future state services. Make good design decisions, bring the user perspective to the forefront and challenge the validity of constraints. Collaborate closely with other designers, product owners, and engineers. Be an active member of the design community to share knowledge, create ideas, and embed principles of design across a range of product, service, and customer journeys. Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Job title: Design Researcher - Financial Wellbeing Location: London - 2 days per week onsite Contract: 6 Months - potentially for extension Salary : Circa - 84k - 86k Annual Hours: 35 hours, full time About this opportunity we value Design Research. We're a large, experienced team of 40+ researchers. We shape product and service development. Everyone has different strengths and passions maybe you're an expert in accessibility, skilled in quantitative research, or have a solid background in user experience (UX). We'll encourage you to test and learn new ways of doing research and foster a culture of mentoring, collaborating, and learning from other researchers. We're looking for someone who can work collaboratively alongside a full design team and take full ownership of their design output. You'll be confident when presenting your work to stakeholders, and able to adapt designs to reflect your feedback and feedback from user research and usability testing. Our Financial Wellbeing team craft human-centred end-to-end experiences for all customers in financial difficulty. Using behavioural insights and behavioural design, we place empathy and the human experience at the heart of all we do. Across human and digital channels, we support our customers in their moments of need. With our work we aim to transform moments of worry into moments of hope to help them back on their feet. This non-aspirational experience context often differs from other parts of financial services and the ideal candidate will have desired experience with health, mental health, behavioural design or similar. If you want to make a difference to the lives of vulnerable customers, why not apply? Find out more about what we're looking for. Required Skills & Experience Strong UX Research, User Research or Design Research experience. Expertise in qualitative research methods. Experience conducting customer interviews and research moderation. Usability testing and concept testing experience. Discovery research experience. Ability to synthesise complex findings into clear insights. Strong stakeholder engagement and communication skills. Experience working within multidisciplinary teams. Experience working closely with design and product teams to identify and prioritise the right research questions Able to create research roadmaps and plans to keep the team on track, helping set both short term objectives and strategic direction Deep qualitative research experience using techniques such as usability testing (moderated and unmoderated), concept testing, and depth interviews Synthesise insights in an impactful and actionable manner to generate a shared understanding of user needs and opportunities Able to communicate and influence wider business stakeholders with clarity and conciseness Ethnographic experience (such as contextual enquiry or diary studies) Experience triangulating research and data from different sources to tell compelling customer stories Experience with accessibility research and/or vulnerable customers Responsibilities Plan and conduct end-to-end user research activities. Deliver discovery, evaluative and generative research. Conduct customer interviews, observations and moderated research sessions. Facilitate usability testing and concept validation. Analyse qualitative and quantitative data. Generate actionable insights and recommendations. Collaborate closely with Service Designers, Product teams and stakeholders. Present findings to senior stakeholders and influence decision-making. Working in a multi-disciplinary design, product, and engineering team, you'll develop and lead the research strategy for a key area of our business. Responsible for managing the research plan and roadmap for your service or product area. Deliver research to solve customer problems, unlock new opportunities, and guide what is created. Working on varied research across the product development lifecycle, from generative to evaluative research. Desirable Experience Mixed-methods research (qualitative and quantitative). Behavioural Research, Behavioural Science or Psychology exposure. Experience researching vulnerable customers or sensitive customer journeys. Healthcare, health-tech, financial services or customer-focused industry experience. Familiarity with behavioural design principles Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from underrepresented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Jul 10, 2026
Contractor
Job title: Design Researcher - Financial Wellbeing Location: London - 2 days per week onsite Contract: 6 Months - potentially for extension Salary : Circa - 84k - 86k Annual Hours: 35 hours, full time About this opportunity we value Design Research. We're a large, experienced team of 40+ researchers. We shape product and service development. Everyone has different strengths and passions maybe you're an expert in accessibility, skilled in quantitative research, or have a solid background in user experience (UX). We'll encourage you to test and learn new ways of doing research and foster a culture of mentoring, collaborating, and learning from other researchers. We're looking for someone who can work collaboratively alongside a full design team and take full ownership of their design output. You'll be confident when presenting your work to stakeholders, and able to adapt designs to reflect your feedback and feedback from user research and usability testing. Our Financial Wellbeing team craft human-centred end-to-end experiences for all customers in financial difficulty. Using behavioural insights and behavioural design, we place empathy and the human experience at the heart of all we do. Across human and digital channels, we support our customers in their moments of need. With our work we aim to transform moments of worry into moments of hope to help them back on their feet. This non-aspirational experience context often differs from other parts of financial services and the ideal candidate will have desired experience with health, mental health, behavioural design or similar. If you want to make a difference to the lives of vulnerable customers, why not apply? Find out more about what we're looking for. Required Skills & Experience Strong UX Research, User Research or Design Research experience. Expertise in qualitative research methods. Experience conducting customer interviews and research moderation. Usability testing and concept testing experience. Discovery research experience. Ability to synthesise complex findings into clear insights. Strong stakeholder engagement and communication skills. Experience working within multidisciplinary teams. Experience working closely with design and product teams to identify and prioritise the right research questions Able to create research roadmaps and plans to keep the team on track, helping set both short term objectives and strategic direction Deep qualitative research experience using techniques such as usability testing (moderated and unmoderated), concept testing, and depth interviews Synthesise insights in an impactful and actionable manner to generate a shared understanding of user needs and opportunities Able to communicate and influence wider business stakeholders with clarity and conciseness Ethnographic experience (such as contextual enquiry or diary studies) Experience triangulating research and data from different sources to tell compelling customer stories Experience with accessibility research and/or vulnerable customers Responsibilities Plan and conduct end-to-end user research activities. Deliver discovery, evaluative and generative research. Conduct customer interviews, observations and moderated research sessions. Facilitate usability testing and concept validation. Analyse qualitative and quantitative data. Generate actionable insights and recommendations. Collaborate closely with Service Designers, Product teams and stakeholders. Present findings to senior stakeholders and influence decision-making. Working in a multi-disciplinary design, product, and engineering team, you'll develop and lead the research strategy for a key area of our business. Responsible for managing the research plan and roadmap for your service or product area. Deliver research to solve customer problems, unlock new opportunities, and guide what is created. Working on varied research across the product development lifecycle, from generative to evaluative research. Desirable Experience Mixed-methods research (qualitative and quantitative). Behavioural Research, Behavioural Science or Psychology exposure. Experience researching vulnerable customers or sensitive customer journeys. Healthcare, health-tech, financial services or customer-focused industry experience. Familiarity with behavioural design principles Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from underrepresented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
