Role Overview proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced Global Service Desk VNOC Engineer to be a key part of our Egham team, representing proAV, taking full responsibility for maintaining high levels of Customer service through helpdesk and remote technical support. Due to the nature of the Support Services business these roles are subject to tight SLA s and KPI s. The role requires developing and sustaining excellent customer relations whilst providing first class remote technical support for immediate fault resolution and to client s satisfaction whilst ensuring the commercial impact of the account is upheld. This is an exciting opportunity for an exceptional, experienced Global Service Desk VNOC Engineer to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key line technical response to fault tickets received into the global helpdesk Remote technical diagnosis and fault resolution. If resolution cannot be achieved, then accurate qualification of fault prior to engineering call out. Escalation to field engineering where remote resolution cannot be achieved. Direct phone and email support of Client. Access onto Client network for remote support. Microsoft Dynamics management of service cases (from creation to resolution) Escalation to Manufacturer support Liaison with Client Departments to resolve faults (IT, Networking teams, facilities) Content Deployment for Digital signage Log interpretation Managing and implementing systems AV system back-ups and firmware updates AV System Estate Administration and Change control management Desirable skills: Excellent Customer relations and interpersonal skills Excellent communication skills, both written and verbal Ability to multi task and prioritise workload to meet SLA based deadlines Proven track record of achievement in a technical support-based role using remote support tools. Accurate recording of calls and updates Effective action and follow-up of required activities Calm under pressure A flexible approach to work A proactive can do approach Attention to detail Responsible and accountable Excellent Administration and organisational skills Commercially sensitive Additional languages would be a distinct advantage NOC / VNOC experience would also be an advantage Networks system comprehension VC call signalling comprehension AV Control System Logic understanding Product Knowledge: Previous experience some in the following product areas would be advantageous. Control systems (Crestron/AMX/Extron) Remote Management tools (Xio Cloud / Utelogy / Poly Lens / Q-Sys Reflect / Xyte) Digital Signage and IPTV (e.g.Omnivex / TriplePlay / Mediastar / Vitec) Audio Systems (Q-sys / Biamp / Shure/ BSS / Harman Audio Architect) PC/Windows OS and Linux Literate (windows server and IoT) Strong UC endpoint knowledge (Microsoft Teams Rooms and Zoom for both Windows and Appliances) Good Network Fundamentals (IPIGMP Multicast / ptp / Wireshark Analysis) Video Distribution (Crestron DM and DM-NVX, Lightware GVN) Video Wall Technologies (Novastar, Colourlight, Green Hippo) note, this role works a 6 week shift pattern comprising of early, mid, late and night shifts, details are available upon application# Equal Opportunities: proAV are an equal opportunities employer, committed to promoting diversity and inclusion in the workplace and for job applicants, and are encouraged regardless of age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We aim to create a working environment in which all individuals can make best use of their skills, free from discrimination or harassment, and that we understand, recognise, respect and value differences so that all decisions are based upon merit. The principals of non-discrimination and equality of opportunity, diversity and inclusion also apply to the way in which we treat visitors, clients, customers, suppliers, and workers.
Jul 28, 2026
Full time
Role Overview proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced Global Service Desk VNOC Engineer to be a key part of our Egham team, representing proAV, taking full responsibility for maintaining high levels of Customer service through helpdesk and remote technical support. Due to the nature of the Support Services business these roles are subject to tight SLA s and KPI s. The role requires developing and sustaining excellent customer relations whilst providing first class remote technical support for immediate fault resolution and to client s satisfaction whilst ensuring the commercial impact of the account is upheld. This is an exciting opportunity for an exceptional, experienced Global Service Desk VNOC Engineer to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key line technical response to fault tickets received into the global helpdesk Remote technical diagnosis and fault resolution. If resolution cannot be achieved, then accurate qualification of fault prior to engineering call out. Escalation to field engineering where remote resolution cannot be achieved. Direct phone and email support of Client. Access onto Client network for remote support. Microsoft Dynamics management of service cases (from creation to resolution) Escalation to Manufacturer support Liaison with Client Departments to resolve faults (IT, Networking teams, facilities) Content Deployment for Digital signage Log interpretation Managing and implementing systems AV system back-ups and firmware updates AV System Estate Administration and Change control management Desirable skills: Excellent Customer relations and interpersonal skills Excellent communication skills, both written and verbal Ability to multi task and prioritise workload to meet SLA based deadlines Proven track record of achievement in a technical support-based role using remote support tools. Accurate recording of calls and updates Effective action and follow-up of required activities Calm under pressure A flexible approach to work A proactive can do approach Attention to detail Responsible and accountable Excellent Administration and organisational skills Commercially sensitive Additional languages would be a distinct advantage NOC / VNOC experience would also be an advantage Networks system comprehension VC call signalling comprehension AV Control System Logic understanding Product Knowledge: Previous experience some in the following product areas would be advantageous. Control systems (Crestron/AMX/Extron) Remote Management tools (Xio Cloud / Utelogy / Poly Lens / Q-Sys Reflect / Xyte) Digital Signage and IPTV (e.g.Omnivex / TriplePlay / Mediastar / Vitec) Audio Systems (Q-sys / Biamp / Shure/ BSS / Harman Audio Architect) PC/Windows OS and Linux Literate (windows server and IoT) Strong UC endpoint knowledge (Microsoft Teams Rooms and Zoom for both Windows and Appliances) Good Network Fundamentals (IPIGMP Multicast / ptp / Wireshark Analysis) Video Distribution (Crestron DM and DM-NVX, Lightware GVN) Video Wall Technologies (Novastar, Colourlight, Green Hippo) note, this role works a 6 week shift pattern comprising of early, mid, late and night shifts, details are available upon application# Equal Opportunities: proAV are an equal opportunities employer, committed to promoting diversity and inclusion in the workplace and for job applicants, and are encouraged regardless of age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We aim to create a working environment in which all individuals can make best use of their skills, free from discrimination or harassment, and that we understand, recognise, respect and value differences so that all decisions are based upon merit. The principals of non-discrimination and equality of opportunity, diversity and inclusion also apply to the way in which we treat visitors, clients, customers, suppliers, and workers.
hackajob is collaborating with Leonardo to connect them with exceptional professionals for this role. Job Description: The opportunity: We are looking for an experienced Principal High-Speed Digital Electronics Engineers to join the GCAP development team in Leonardo, to work at the either Edinburgh or Newcastle site. GCAP is an exciting new project team designing a new radar sensor. You will be working within a multi-disciplined delivery team with responsibility across the full engineering lifecycle from requirements capture to final delivery. This is an exciting and challenging opportunity to join a highly skilled team at a time of significant growth of the GCAP programme. What you'll do as a Principal High Speed Digital Electronics Engineer: This is an exciting opportunity for you as an experienced engineer to bring your skillset and knowledge into our working environment. You will: Designing high speed digital Printed Circuit Boards that utilise the latest FPGA, microprocessor and high-speed interconnect technologies Supporting throughout the full hardware lifecycle from requirements analysis; through design, and unit test; to integrating hardware with the target system; and lastly to acceptance test and delivery to customer Fully documenting and recording your work products; keeping them under configuration management, and providing plans and progress reports Working within a multi-disciplined team of engineers to solve real integration problems on complex systems What we need from you: Qualifications: first or second degree (BSc, BEng, MEng, MSc, PhD, EngD) in Electrical & Electronic Engineering (preferable) or related science (e.g. Physics) Analysing system level requirements documents and understanding their application to hardware designs Schematic capture experience Design of high-speed serial communication links and knowledge of associated protocols and architectures Hands on experience of hardware, firmware & software integration of microprocessor-based designs onto hardware platforms is essential A methodical approach to the full hardware design lifecycle, working to a structured hardware process Debugging, testing and verification of new designs and supporting their commissioning and integration into the target system Ability to liaise with suppliers of key components and assemblies Ability to communicate effectively across different disciplines both verbally and in written for Ability to schedule work and manage time in keeping with project timescales and budgets Security Clearance Please note that in order to apply for this opportunity you must be eligible for UK security clearance. Normally this is to the level of Security Check (typically known as "SC") for our business which includes having a minimum of 5 years permanent residency in the UK. For more information and guidance please visit: Life at Leonardo With a company funded benefits package, a commitment to learning and development, and a flexible approach to working hours focused on the needs of both our employees and customers, a career with Leonardo has never offered as many opportunities or been more accessible to as many people. Flexible Working: Flexible hours with hybrid working options. For part time opportunities, please talk to us Company funded flexible benefits: Access to private healthcare, dental schemes, Workplace ISA, Go Green Car Scheme, technology and lifestyle options (£500 annual allowance) Holidays: 25 days plus bank holidays, option to buy/sell leave and to accrue up to 12 additional flexi leave days per year Pension: Award winning pension scheme (up to 10% employer contribution) Wellbeing: Employee Assistance Programme with access to free mental health support, financial wellbeing support and network groups to demonstrate our ongoing commitment to diversity & inclusion (Enable, Pride, Equalise, Reservists, Carers) Lifestyle: Discounted Gym membership, Cycle to work scheme Training: Free access to more than 4000 online courses via Coursera Referral Incentive: You can earn a reward for successfully referring a friend or family member Bonus: Scheme in place for all employees at management level and below Leonardo is a global high-tech company and one of the key players in Aerospace, Defence and Security. Headquartered in Italy, Leonardo has over 45,000 employees, of which 8,000 are based at 8 sites throughout the UK. At Leonardo UK, we believe that a diverse and inclusive work environment unlocks our people's full potential and drives innovation and creativity. We work hard to offer a welcoming, accessible and inclusive place to work for all of our people, creating a culture where everyone can thrive, feel safe and have a sense of belonging and connection. This is a great opportunity to bring your talents and form an integral part of Leonardo's future. We can help you develop your skills and offer great opportunities to develop and grow, so why not join us. Primary Location: GB - Edinburgh Additional Locations: GB - Newcastle Contract Type: Permanent Hybrid Working: Hybrid
Jul 23, 2026
Full time
hackajob is collaborating with Leonardo to connect them with exceptional professionals for this role. Job Description: The opportunity: We are looking for an experienced Principal High-Speed Digital Electronics Engineers to join the GCAP development team in Leonardo, to work at the either Edinburgh or Newcastle site. GCAP is an exciting new project team designing a new radar sensor. You will be working within a multi-disciplined delivery team with responsibility across the full engineering lifecycle from requirements capture to final delivery. This is an exciting and challenging opportunity to join a highly skilled team at a time of significant growth of the GCAP programme. What you'll do as a Principal High Speed Digital Electronics Engineer: This is an exciting opportunity for you as an experienced engineer to bring your skillset and knowledge into our working environment. You will: Designing high speed digital Printed Circuit Boards that utilise the latest FPGA, microprocessor and high-speed interconnect technologies Supporting throughout the full hardware lifecycle from requirements analysis; through design, and unit test; to integrating hardware with the target system; and lastly to acceptance test and delivery to customer Fully documenting and recording your work products; keeping them under configuration management, and providing plans and progress reports Working within a multi-disciplined team of engineers to solve real integration problems on complex systems What we need from you: Qualifications: first or second degree (BSc, BEng, MEng, MSc, PhD, EngD) in Electrical & Electronic Engineering (preferable) or related science (e.g. Physics) Analysing system level requirements documents and understanding their application to hardware designs Schematic capture experience Design of high-speed serial communication links and knowledge of associated protocols and architectures Hands on experience of hardware, firmware & software integration of microprocessor-based designs onto hardware platforms is essential A methodical approach to the full hardware design lifecycle, working to a structured hardware process Debugging, testing and verification of new designs and supporting their commissioning and integration into the target system Ability to liaise with suppliers of key components and assemblies Ability to communicate effectively across different disciplines both verbally and in written for Ability to schedule work and manage time in keeping with project timescales and budgets Security Clearance Please note that in order to apply for this opportunity you must be eligible for UK security clearance. Normally this is to the level of Security Check (typically known as "SC") for our business which includes having a minimum of 5 years permanent residency in the UK. For more information and guidance please visit: Life at Leonardo With a company funded benefits package, a commitment to learning and development, and a flexible approach to working hours focused on the needs of both our employees and customers, a career with Leonardo has never offered as many opportunities or been more accessible to as many people. Flexible Working: Flexible hours with hybrid working options. For part time opportunities, please talk to us Company funded flexible benefits: Access to private healthcare, dental schemes, Workplace ISA, Go Green Car Scheme, technology and lifestyle options (£500 annual allowance) Holidays: 25 days plus bank holidays, option to buy/sell leave and to accrue up to 12 additional flexi leave days per year Pension: Award winning pension scheme (up to 10% employer contribution) Wellbeing: Employee Assistance Programme with access to free mental health support, financial wellbeing support and network groups to demonstrate our ongoing commitment to diversity & inclusion (Enable, Pride, Equalise, Reservists, Carers) Lifestyle: Discounted Gym membership, Cycle to work scheme Training: Free access to more than 4000 online courses via Coursera Referral Incentive: You can earn a reward for successfully referring a friend or family member Bonus: Scheme in place for all employees at management level and below Leonardo is a global high-tech company and one of the key players in Aerospace, Defence and Security. Headquartered in Italy, Leonardo has over 45,000 employees, of which 8,000 are based at 8 sites throughout the UK. At Leonardo UK, we believe that a diverse and inclusive work environment unlocks our people's full potential and drives innovation and creativity. We work hard to offer a welcoming, accessible and inclusive place to work for all of our people, creating a culture where everyone can thrive, feel safe and have a sense of belonging and connection. This is a great opportunity to bring your talents and form an integral part of Leonardo's future. We can help you develop your skills and offer great opportunities to develop and grow, so why not join us. Primary Location: GB - Edinburgh Additional Locations: GB - Newcastle Contract Type: Permanent Hybrid Working: Hybrid
Senior/Principal Firmware (FPGA) Engineer - SC Clearance required Location: Edinburgh Contract length: 6 months Work model: Hybrid "Please note only candidates with sole UK nationality who hold active SC clearance will be considered* Our client, a defence client, is seeking a Senior or Principal Firmware (FPGA) Engineer to join their team in Edinburgh. Responsibilities: Their Electronics Function in Edinburgh requires a Senior/Principal Firmware (FPGA) to create and develop firmware for leading edge airborne applications. You would be responsible for the design and development of Firmware designs using VHDL, for verifying designs using either VHDL or SystemVerilog and working to a structured firmware design process. The role and skills required: Creating innovative VHDL based FPGA designs Advanced verification techniques using either VHDL or SystemVerilog/UVM Current FPGA technologies from either Xilinx, Altera or Microsemi and their tools Model Driven Engineering tools including MATLAB and Simulink High Speed Interface Design & Integration, including PCIe, DDR3, Ethernet Analysing system level documents and deriving detailed Firmware requirements Adopting a methodical approach to the full firmware design life cycle, ideally working to a structured firmware process such as RTCA DO-254 or similar Specifying complex timing and area constraints for efficient FPGA place and route De-bugging firmware designs and supporting system related verification and integration Qualifications required: Degree in Electronics and Electrical Engineering, ideally specialising in FPGA/Digital techniques.
Sep 22, 2025
Contractor
Senior/Principal Firmware (FPGA) Engineer - SC Clearance required Location: Edinburgh Contract length: 6 months Work model: Hybrid "Please note only candidates with sole UK nationality who hold active SC clearance will be considered* Our client, a defence client, is seeking a Senior or Principal Firmware (FPGA) Engineer to join their team in Edinburgh. Responsibilities: Their Electronics Function in Edinburgh requires a Senior/Principal Firmware (FPGA) to create and develop firmware for leading edge airborne applications. You would be responsible for the design and development of Firmware designs using VHDL, for verifying designs using either VHDL or SystemVerilog and working to a structured firmware design process. The role and skills required: Creating innovative VHDL based FPGA designs Advanced verification techniques using either VHDL or SystemVerilog/UVM Current FPGA technologies from either Xilinx, Altera or Microsemi and their tools Model Driven Engineering tools including MATLAB and Simulink High Speed Interface Design & Integration, including PCIe, DDR3, Ethernet Analysing system level documents and deriving detailed Firmware requirements Adopting a methodical approach to the full firmware design life cycle, ideally working to a structured firmware process such as RTCA DO-254 or similar Specifying complex timing and area constraints for efficient FPGA place and route De-bugging firmware designs and supporting system related verification and integration Qualifications required: Degree in Electronics and Electrical Engineering, ideally specialising in FPGA/Digital techniques.
