We Make Morrisons From a Bradford market stall to the UK s fifth largest supermarket we are proud to be the Yorkshire food retailer serving customers across the UK over almost 500 stores and an online home delivery service. Our business is mainly food & grocery and, uniquely, we source & process most of the fresh food that we sell through our own manufacturing facilities. We re recruiting for a high performing Café Manager to help our business to continue to grow and succeed. Whether you want a delicious hearty breakfast or freshly brewed coffee and a slice of cake, our Cafes are proud to serve hundreds of people on a daily basis. Our Café Managers lead and empower colleagues to always put the customer first and deliver outstanding customer service. Reporting into the Area Hospitality Manager, you will also: Listen and respond to our customers feedback and react accordingly Ensure market leading availability across the store. Work with the other Managers in store to lead a supportive and performance driven department Efficiently manage all people routines, taking accountability of department(s) scheduling, absence, performance and talent conversations Deliver training to ensure team have the capability and confidence to deliver their role Enable colleagues to work with confidence across various departments Identify and develop talent within the department Build effective relationships with other operating departments Lead colleagues to work with purpose, delivering outstanding performance against all relevant targets across the department Take a leadership role within the store Ensure resource is planned thoroughly No doubt you'll have shopped in our stores before, but why not take a look at some of the areas our customers don't see, such as our warehouses and colleague canteens to get a real taste of life at Morrisons. Explore using our 360 tour, please click here. About You Whether it's previous experience working in the retail industry or you have experience in hospitality, the service industry or travel & tourism, if you have a passion for delivering exceptional customer service then we want to hear from you. What do we need from you? Experience of managing a team in a fast paced environment You will need to be a great communicator who can share knowledge, experience and best practices You will need to have the ability to build and maintain relationships with key stakeholders across all areas whilst remaining flexible You must be adaptable to change, whilst being able to challenge effectively As a Manager, you will actively listen to and respond effectively to customers and colleagues We are an equal opportunities employer and welcome applications from all sections of the community. About The Company Shopkeepers for over 125 years, we love providing our customers with a great shopping experience they won t find anywhere else. At just under 500 stores across the UK, our retail colleagues work as one team to provide plenty of food essentials, a great service and a buzz people enjoy. It s why our customers keep coming back for more. The UK s 5th largest supermarket, we provide great value for money and good quality fresh food and groceries to over 11 million customers every week. Our focus on freshness makes us stand out as we prepare more fresh food in-store than any other supermarket. It s challenging. It s fast-paced. But from Market Street to checkout our friendly team loves going above and beyond to bring our customers what they want. At Morrisons we believe in investing in our colleagues and industry-leading training programmes. We provide our colleagues with the opportunities they need to make it to the top. Many of our store managers started out on the shop floor. They ve been there and done that. It s how they know how to support our colleagues and help our customers so well. As part of our total rewards package we offer: 15% uncapped Morrisons discount for you (both in store and online) 10% discount for a designated friend/family member 25 days holiday plus 8 statutory holidays pro rata Private Aviva Healthcare plan Annual bonus scheme GPhC fees paid Generous company pension contributions 4 x life assurance through our company pension scheme Enhanced maternity, paternity and adoption schemes Perks with over 850 retailers through our 'My Morri' discount platform offering cashback and instant vouchers
Jul 30, 2026
Full time
We Make Morrisons From a Bradford market stall to the UK s fifth largest supermarket we are proud to be the Yorkshire food retailer serving customers across the UK over almost 500 stores and an online home delivery service. Our business is mainly food & grocery and, uniquely, we source & process most of the fresh food that we sell through our own manufacturing facilities. We re recruiting for a high performing Café Manager to help our business to continue to grow and succeed. Whether you want a delicious hearty breakfast or freshly brewed coffee and a slice of cake, our Cafes are proud to serve hundreds of people on a daily basis. Our Café Managers lead and empower colleagues to always put the customer first and deliver outstanding customer service. Reporting into the Area Hospitality Manager, you will also: Listen and respond to our customers feedback and react accordingly Ensure market leading availability across the store. Work with the other Managers in store to lead a supportive and performance driven department Efficiently manage all people routines, taking accountability of department(s) scheduling, absence, performance and talent conversations Deliver training to ensure team have the capability and confidence to deliver their role Enable colleagues to work with confidence across various departments Identify and develop talent within the department Build effective relationships with other operating departments Lead colleagues to work with purpose, delivering outstanding performance against all relevant targets across the department Take a leadership role within the store Ensure resource is planned thoroughly No doubt you'll have shopped in our stores before, but why not take a look at some of the areas our customers don't see, such as our warehouses and colleague canteens to get a real taste of life at Morrisons. Explore using our 360 tour, please click here. About You Whether it's previous experience working in the retail industry or you have experience in hospitality, the service industry or travel & tourism, if you have a passion for delivering exceptional customer service then we want to hear from you. What do we need from you? Experience of managing a team in a fast paced environment You will need to be a great communicator who can share knowledge, experience and best practices You will need to have the ability to build and maintain relationships with key stakeholders across all areas whilst remaining flexible You must be adaptable to change, whilst being able to challenge effectively As a Manager, you will actively listen to and respond effectively to customers and colleagues We are an equal opportunities employer and welcome applications from all sections of the community. About The Company Shopkeepers for over 125 years, we love providing our customers with a great shopping experience they won t find anywhere else. At just under 500 stores across the UK, our retail colleagues work as one team to provide plenty of food essentials, a great service and a buzz people enjoy. It s why our customers keep coming back for more. The UK s 5th largest supermarket, we provide great value for money and good quality fresh food and groceries to over 11 million customers every week. Our focus on freshness makes us stand out as we prepare more fresh food in-store than any other supermarket. It s challenging. It s fast-paced. But from Market Street to checkout our friendly team loves going above and beyond to bring our customers what they want. At Morrisons we believe in investing in our colleagues and industry-leading training programmes. We provide our colleagues with the opportunities they need to make it to the top. Many of our store managers started out on the shop floor. They ve been there and done that. It s how they know how to support our colleagues and help our customers so well. As part of our total rewards package we offer: 15% uncapped Morrisons discount for you (both in store and online) 10% discount for a designated friend/family member 25 days holiday plus 8 statutory holidays pro rata Private Aviva Healthcare plan Annual bonus scheme GPhC fees paid Generous company pension contributions 4 x life assurance through our company pension scheme Enhanced maternity, paternity and adoption schemes Perks with over 850 retailers through our 'My Morri' discount platform offering cashback and instant vouchers
Annual salary: up to £30,000.00 Customer Liaison Officer Location: Evesham Contract: Full Time Permanent. Salary up to £30,000 per annum, plus, company van & fuel card. 42.5 hours per week (8-5 Monday - Friday) Mears Group is mobilising a new long-term social housing repairs and maintenance partnership across the wider Midlands region. Delivering housing repairs and maintenance services across a geographically diverse social housing portfolio covering market towns, rural communities and urban locations, the contract will include responsive repairs, planned maintenance and property services with a strong focus on customer service, quality and community investment. We are now recruiting experienced Customer Liaison Officers across South Worcestershire, North Gloucestershire, and surrounding areas to support the mobilisation and ongoing delivery of the contract. About the Role: We are seeking a Customer Liaison Officer to join our team. You will be working in our social housing team, providing a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community. A Customer Liaison Officer within ourEveshambranch you will positively represent Mears, working closely with the contract operational team and customers daily. Provide front facing support and advice as required and delivering proactive communication throughout the works life cycle. Putting the customer at the heart of everything we do; ensuring we meet the needs of the business, our clients, and our customers. Key Responsibilities: Deliver a front-line professional service to all customers, ensuring a positive experience Coordinate and manage customer-related operational tasks and communications Attend customer appointments promptly and to required standards Support the Group Customer Success Manager with operational needs Build and maintain positive relationships between Mears and customers, ensuring effective follow-up Assist with social value initiatives and customer engagement across all channels Help resolve front-line complaints and queries in collaboration with the Customer Service Centre Champion social value, internal communications, and the red thread approach Engage customers positively, involve them in service delivery, and manage expectations Communicate accurate and timely information to customers and operational teams in clear terms Ensure customer feedback is acknowledged and shared with operational teams to improve service Support delivery of customer-focused training to operational teams Represent Mears professionally as a brand ambassador Adhere to all relevant policies, processes, and procedures Recognise and escalate safeguarding concerns appropriately Provide basic guidance on tenancy conditions, lease agreements, and resident responsibilities Communicate key safety messages and promote compliance with fire safety regulations Participate in or coordinate regular estate and property inspections Work with local authorities, contractors, and support services to resolve complex resident issues Assist with complaint investigations and ensure thorough documentation Organise and facilitate resident engagement events, forums, and site briefings Support residents in accessing digital services and inclusive communication Gather resident feedback and satisfaction data to inform service improvements Identify and support residents with additional needs, referring to appropriate services where necessary Role Criteria Good customer service skills Experience in handling complaints and resolving queries Clear written and verbal communication skills Professional telephone manner Experience in community engagement, social value, or resident involvement IT literate and confident using digital systems Effective problem-solving skills Ability to work independently or as part of a team Understanding of tenancy enforcement procedures and anti-social behaviour protocols Awareness of safeguarding principles and how to escalate concerns Ability to manage sensitive conversations with empathy and discretion Experience working with diverse communities and promoting equality and inclusion Knowledge of housing legislation and local authority procedures Ability to take accurate meeting minutes and produce clear written records Benefits we can offer you 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies Company Van, Fuel Card and Uniform All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Joe Monger url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Jul 30, 2026
Full time
Annual salary: up to £30,000.00 Customer Liaison Officer Location: Evesham Contract: Full Time Permanent. Salary up to £30,000 per annum, plus, company van & fuel card. 42.5 hours per week (8-5 Monday - Friday) Mears Group is mobilising a new long-term social housing repairs and maintenance partnership across the wider Midlands region. Delivering housing repairs and maintenance services across a geographically diverse social housing portfolio covering market towns, rural communities and urban locations, the contract will include responsive repairs, planned maintenance and property services with a strong focus on customer service, quality and community investment. We are now recruiting experienced Customer Liaison Officers across South Worcestershire, North Gloucestershire, and surrounding areas to support the mobilisation and ongoing delivery of the contract. About the Role: We are seeking a Customer Liaison Officer to join our team. You will be working in our social housing team, providing a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community. A Customer Liaison Officer within ourEveshambranch you will positively represent Mears, working closely with the contract operational team and customers daily. Provide front facing support and advice as required and delivering proactive communication throughout the works life cycle. Putting the customer at the heart of everything we do; ensuring we meet the needs of the business, our clients, and our customers. Key Responsibilities: Deliver a front-line professional service to all customers, ensuring a positive experience Coordinate and manage customer-related operational tasks and communications Attend customer appointments promptly and to required standards Support the Group Customer Success Manager with operational needs Build and maintain positive relationships between Mears and customers, ensuring effective follow-up Assist with social value initiatives and customer engagement across all channels Help resolve front-line complaints and queries in collaboration with the Customer Service Centre Champion social value, internal communications, and the red thread approach Engage customers positively, involve them in service delivery, and manage expectations Communicate accurate and timely information to customers and operational teams in clear terms Ensure customer feedback is acknowledged and shared with operational teams to improve service Support delivery of customer-focused training to operational teams Represent Mears professionally as a brand ambassador Adhere to all relevant policies, processes, and procedures Recognise and escalate safeguarding concerns appropriately Provide basic guidance on tenancy conditions, lease agreements, and resident responsibilities Communicate key safety messages and promote compliance with fire safety regulations Participate in or coordinate regular estate and property inspections Work with local authorities, contractors, and support services to resolve complex resident issues Assist with complaint investigations and ensure thorough documentation Organise and facilitate resident engagement events, forums, and site briefings Support residents in accessing digital services and inclusive communication Gather resident feedback and satisfaction data to inform service improvements Identify and support residents with additional needs, referring to appropriate services where necessary Role Criteria Good customer service skills Experience in handling complaints and resolving queries Clear written and verbal communication skills Professional telephone manner Experience in community engagement, social value, or resident involvement IT literate and confident using digital systems Effective problem-solving skills Ability to work independently or as part of a team Understanding of tenancy enforcement procedures and anti-social behaviour protocols Awareness of safeguarding principles and how to escalate concerns Ability to manage sensitive conversations with empathy and discretion Experience working with diverse communities and promoting equality and inclusion Knowledge of housing legislation and local authority procedures Ability to take accurate meeting minutes and produce clear written records Benefits we can offer you 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies Company Van, Fuel Card and Uniform All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Joe Monger url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Our client specialises in offering Gold Investments to collectors. They are a rapidly growing business thanks to the excellence of the products that they offer their clients and the lengths that they go to in ensuring clients are completely satisfied with the service that they provide This is an incredible opportunity for someone who is truly driven, hard working and genuinely money motivated! Average Year 1 OTE - £100,000 Average Year 2 OTE - £180,000 Average Year 3 OTE - £220,000 Accredited with Gold Investors in People award, an industry unrivalled Trustpilot rating and excellent credentials on Glass Door! Full time office based. Working Monday to Friday 8.45am to 5.00pm and 10.45am to 7.00pm every other Wednesday. The role of the BDE is to make outbound and receive inbound calls promoting the products to secure a sale and a long-lasting relationship with your clients. Working to meet monthly sales targets and establish your own client base that you will manage from an account manager perspective. The role also involves maintaining a relationship with your customers by completing follow up calls on a regular basis, saving any returns and providing a seamless service to the clients. Duties and Responsibilities: Making outbound dials to clients and answering inbound warm leads. Selling the value and benefits of the products. Negotiating and overcoming objections from clients. Building long standing relationships with your clients and servicing their continual needs. Identifying the needs of the clients and offering the most appropriate product to suit their needs. Following up on call backs to meet customer's expectations. Establishing your own client base and being responsible for managing those clients. Lead busting to generate new client acquisition to the department Delivering call backs to save returns. Ensure you have an in depth knowledge to be a product specialist in the market place. Meeting challenging targets. Delivering productivity targets. Be positive and polite and maintain professional and ethical working practices at all times. Be a company ambassador and advocate of the brand. Adherence to quality measures in line with OFT regulations. Specifications: Excellent verbal communication. Excellent customer service skills. Excellent rapport building skills. Excellent sales and negotiation skills with a proven record of at least 2 years sales experience over the telephone. Ability to multitask a multitude of duties. Ability to manage own time. Ability to understand the needs of our customers. Ability to promote company products. Be efficient. Reliable and committed to the role. Be self motivated. To work as part of a team building team relationships. Our client cares about their employees as much as clients and that is reflected in the pay and conditions on offer. The benefits include: Sociable working hours with split shift opportunities. Incredibly lucrative and uncapped commissions scheme. Fantastic incentives including weekends away and cash prizes. Excellent reward and recognition schemes. Attractive pension arrangements. Generous holiday allowance. Private healthcare. Following 12 months employment inclusion into our Employee Ownership Scheme with additional annual bonuses. Birthday Incentives. Subsidised Gym Membership. Genuine career progression opportunities as the company grows further. An incredible working atmosphere surrounded by dynamic friendly people.
Jul 30, 2026
Full time
Our client specialises in offering Gold Investments to collectors. They are a rapidly growing business thanks to the excellence of the products that they offer their clients and the lengths that they go to in ensuring clients are completely satisfied with the service that they provide This is an incredible opportunity for someone who is truly driven, hard working and genuinely money motivated! Average Year 1 OTE - £100,000 Average Year 2 OTE - £180,000 Average Year 3 OTE - £220,000 Accredited with Gold Investors in People award, an industry unrivalled Trustpilot rating and excellent credentials on Glass Door! Full time office based. Working Monday to Friday 8.45am to 5.00pm and 10.45am to 7.00pm every other Wednesday. The role of the BDE is to make outbound and receive inbound calls promoting the products to secure a sale and a long-lasting relationship with your clients. Working to meet monthly sales targets and establish your own client base that you will manage from an account manager perspective. The role also involves maintaining a relationship with your customers by completing follow up calls on a regular basis, saving any returns and providing a seamless service to the clients. Duties and Responsibilities: Making outbound dials to clients and answering inbound warm leads. Selling the value and benefits of the products. Negotiating and overcoming objections from clients. Building long standing relationships with your clients and servicing their continual needs. Identifying the needs of the clients and offering the most appropriate product to suit their needs. Following up on call backs to meet customer's expectations. Establishing your own client base and being responsible for managing those clients. Lead busting to generate new client acquisition to the department Delivering call backs to save returns. Ensure you have an in depth knowledge to be a product specialist in the market place. Meeting challenging targets. Delivering productivity targets. Be positive and polite and maintain professional and ethical working practices at all times. Be a company ambassador and advocate of the brand. Adherence to quality measures in line with OFT regulations. Specifications: Excellent verbal communication. Excellent customer service skills. Excellent rapport building skills. Excellent sales and negotiation skills with a proven record of at least 2 years sales experience over the telephone. Ability to multitask a multitude of duties. Ability to manage own time. Ability to understand the needs of our customers. Ability to promote company products. Be efficient. Reliable and committed to the role. Be self motivated. To work as part of a team building team relationships. Our client cares about their employees as much as clients and that is reflected in the pay and conditions on offer. The benefits include: Sociable working hours with split shift opportunities. Incredibly lucrative and uncapped commissions scheme. Fantastic incentives including weekends away and cash prizes. Excellent reward and recognition schemes. Attractive pension arrangements. Generous holiday allowance. Private healthcare. Following 12 months employment inclusion into our Employee Ownership Scheme with additional annual bonuses. Birthday Incentives. Subsidised Gym Membership. Genuine career progression opportunities as the company grows further. An incredible working atmosphere surrounded by dynamic friendly people.
Job Title: Lead Private Sector Housing Manager Location: Canterbury Salary: From £61,645.19 per annum (plus £3,621 car allowance) Job type: Full time, Permanent Hours: 37 Hours per week Closing Date: 30th July 2026 Do you believe everyone deserves a safe, secure, and good-quality home? Are you an experienced housing or environmental health professional ready to lead, influence, and shape the future of the private rented sector? This is a rare opportunity to join Canterbury City Council in a leadership role at a time of major national reform, including implementation of the Renters' Rights Act. What's in it for you? Annual cost-of-living pay award Flexible, hybrid working arrangements Generous annual leave starting at 26 days increasing to 31 days after 5 years' service plus 3 additional days over Christmas, with the option to buy more Local government pension scheme We'll support and encourage your career by providing excellent opportunities for training and development, as well as cover a Professional Body Membership fee where needed for the role Employee perks, including multiple retailer and lifestyle discounts to help you get the most out of your money and enjoy your free time. An easier commute: free use of Canterbury's Park and Ride, flexi bus tickets, and a cycle to work scheme. Stay healthy: Access to free counselling, advice and webinars through our employee assistance programme, as well as contributions to the cost of Flu Jabs. About this Lead Private Sector Housing Manager job in Canterbury: This role provides strategic and operational leadership for Private Sector Housing within Locality Services, reporting to the Head of Locality Services. You will lead a complex statutory service at a time of significant national reform, including implementation of the Renters' Rights Act, by setting clear direction, developing policy, assuring compliance and driving continuous service improvement. You will lead and support a multidisciplinary team, manage significant budgets and resources, and act as the Council's expert adviser on housing regulation, enforcement, contractor management and policy. A key part of the role will be building strong relationships with stakeholders, government bodies and the wider community, representing Canterbury City Council at officer, member and public meetings to advance housing standards and strategic priorities. In this role, you will be: Leading the Private Sector Housing Team Delivering statutory housing functions Leading implementation of the Renters' Rights Act Setting long-term objectives and monitoring service performance. Delivery of stock condition survey programmes Overseeing Disabled Facilities Grants and adaptations within our own housing stock Managing the Social Letting Agency Partnership working and representing the team at officer, member and public meetings. About you, the ideal Lead Private Sector Housing Manager for our team: Your qualifications: Degree or professional qualification in Environmental Health, Housing, Surveying or a related field Leadership or management training Due to the nature of this role an enhanced DBS check and references will be required for the successful applicant. Your knowledge: Demonstrable knowledge of Renter Right Act 2025, Housing Act 2004, Housing & Planning Act 2016, HHSRS and related statutory frameworks. Demonstrable knowledge and understanding of the scope and role of regulatory codes of practice, the Police and Criminal Evidence Act and Regulation of Investigatory Powers Act Extensive knowledge on construction, building engineering services, materials and common property defects. Extensive understanding of contract and procurement processes relevant to DFG and works in default. Your experience: Extensive management experience within local authority housing, private sector housing, environmental health or another regulatory service. Experience leading multidisciplinary teams, setting service priorities and driving improvement in a complex statutory environment. Experience of managing budgets, contractors and commissioned works, including Disabled Facilities Grants, adaptations or works in default. Experience communicating confidently with a range of audiences and influencing strategic direction across the private rented sector. Equality, Diversity & Inclusion at Canterbury City Council. We are committed to promoting equality and diversity in everything we do. We provide a safe and welcoming environment where everyone is valued, included, and respected. Our diversity strengthens our ability to serve the diverse communities we support through our work. To demonstrate this through our actions, all applications are anonymised for the shortlisting panel, allowing all applicants to be assessed on merit alone. Please click the Apply button and you will be redirected to the council's website to begin your application form. Candidates with the experience or relevant job titles of; Housing Manager, Senior Housing Advisor, Lead Housing Manager, Private Sector Housing, Housing Manager, Housing Services, Customer Housing Officer, Supported Housing Officer, Senior Social Housing Worker, may also be considered.
Jul 30, 2026
Full time
Job Title: Lead Private Sector Housing Manager Location: Canterbury Salary: From £61,645.19 per annum (plus £3,621 car allowance) Job type: Full time, Permanent Hours: 37 Hours per week Closing Date: 30th July 2026 Do you believe everyone deserves a safe, secure, and good-quality home? Are you an experienced housing or environmental health professional ready to lead, influence, and shape the future of the private rented sector? This is a rare opportunity to join Canterbury City Council in a leadership role at a time of major national reform, including implementation of the Renters' Rights Act. What's in it for you? Annual cost-of-living pay award Flexible, hybrid working arrangements Generous annual leave starting at 26 days increasing to 31 days after 5 years' service plus 3 additional days over Christmas, with the option to buy more Local government pension scheme We'll support and encourage your career by providing excellent opportunities for training and development, as well as cover a Professional Body Membership fee where needed for the role Employee perks, including multiple retailer and lifestyle discounts to help you get the most out of your money and enjoy your free time. An easier commute: free use of Canterbury's Park and Ride, flexi bus tickets, and a cycle to work scheme. Stay healthy: Access to free counselling, advice and webinars through our employee assistance programme, as well as contributions to the cost of Flu Jabs. About this Lead Private Sector Housing Manager job in Canterbury: This role provides strategic and operational leadership for Private Sector Housing within Locality Services, reporting to the Head of Locality Services. You will lead a complex statutory service at a time of significant national reform, including implementation of the Renters' Rights Act, by setting clear direction, developing policy, assuring compliance and driving continuous service improvement. You will lead and support a multidisciplinary team, manage significant budgets and resources, and act as the Council's expert adviser on housing regulation, enforcement, contractor management and policy. A key part of the role will be building strong relationships with stakeholders, government bodies and the wider community, representing Canterbury City Council at officer, member and public meetings to advance housing standards and strategic priorities. In this role, you will be: Leading the Private Sector Housing Team Delivering statutory housing functions Leading implementation of the Renters' Rights Act Setting long-term objectives and monitoring service performance. Delivery of stock condition survey programmes Overseeing Disabled Facilities Grants and adaptations within our own housing stock Managing the Social Letting Agency Partnership working and representing the team at officer, member and public meetings. About you, the ideal Lead Private Sector Housing Manager for our team: Your qualifications: Degree or professional qualification in Environmental Health, Housing, Surveying or a related field Leadership or management training Due to the nature of this role an enhanced DBS check and references will be required for the successful applicant. Your knowledge: Demonstrable knowledge of Renter Right Act 2025, Housing Act 2004, Housing & Planning Act 2016, HHSRS and related statutory frameworks. Demonstrable knowledge and understanding of the scope and role of regulatory codes of practice, the Police and Criminal Evidence Act and Regulation of Investigatory Powers Act Extensive knowledge on construction, building engineering services, materials and common property defects. Extensive understanding of contract and procurement processes relevant to DFG and works in default. Your experience: Extensive management experience within local authority housing, private sector housing, environmental health or another regulatory service. Experience leading multidisciplinary teams, setting service priorities and driving improvement in a complex statutory environment. Experience of managing budgets, contractors and commissioned works, including Disabled Facilities Grants, adaptations or works in default. Experience communicating confidently with a range of audiences and influencing strategic direction across the private rented sector. Equality, Diversity & Inclusion at Canterbury City Council. We are committed to promoting equality and diversity in everything we do. We provide a safe and welcoming environment where everyone is valued, included, and respected. Our diversity strengthens our ability to serve the diverse communities we support through our work. To demonstrate this through our actions, all applications are anonymised for the shortlisting panel, allowing all applicants to be assessed on merit alone. Please click the Apply button and you will be redirected to the council's website to begin your application form. Candidates with the experience or relevant job titles of; Housing Manager, Senior Housing Advisor, Lead Housing Manager, Private Sector Housing, Housing Manager, Housing Services, Customer Housing Officer, Supported Housing Officer, Senior Social Housing Worker, may also be considered.
Mortgage Administrator Case Manager Residential Mortgages If you enjoy managing residential mortgage applications from initial submission through to completion and take pride in delivering a smooth customer journey, this opportunity offers the chance to join a growing business where your expertise and attention to detail will play a key role in helping clients secure their new homes. Company Overview Our client is a growing and customer-focused mortgage business committed to delivering an outstanding experience for homebuyers and residential mortgage customers. Combining industry expertise, strong lender relationships and modern technology, they provide tailored mortgage solutions while maintaining high levels of service throughout the application process. About the Role As a Mortgage Administrator, you will support Mortgage Advisers and customers throughout the residential mortgage journey, managing cases from application through to completion. You will ensure applications are accurately packaged, submitted and progressed while maintaining excellent communication with all parties involved. Key Responsibilities Manage residential mortgage cases from application through to completion. Package and submit mortgage applications accurately and efficiently. Obtain and review supporting documentation to ensure lender requirements are met. Submit Decisions in Principle and support affordability assessments. Liaise with customers, mortgage advisers, lenders, solicitors and surveyors throughout the process. Monitor case progression and proactively manage outstanding requirements. Maintain accurate CRM records and detailed case notes. Ensure all activity is completed in line with compliance and regulatory requirements. Support advisers in delivering positive customer outcomes while adhering to AML, KYC, FCA Consumer Duty, GDPR and MCOB requirements. Deliver a professional and responsive service to customers at every stage of the mortgage process. Package Salary: 32,000 - 34,000 depending on experience. Annual salary review. 28 days annual leave. Career development opportunities within a growing business. Opportunity for hybrid working following successful completion of probation. Requirements A minimum of two years' experience in a Mortgage Administrator or similar mortgage support role. Strong knowledge of the residential mortgage application process from submission through to completion. Experience submitting Decisions in Principle and supporting affordability assessments. Experience liaising with customers, lenders, solicitors, surveyors and mortgage advisers. Good understanding of AML, KYC, FCA Consumer Duty, GDPR and MCOB requirements. Experience using mortgage platforms such as Mortgage Brain, Smartr365, 27Tec or iPipeline. Strong Microsoft Office and CRM system skills. Excellent organisational skills and attention to detail. Strong communication skills with the ability to manage multiple cases effectively in a fast-paced environment. Why Apply? This is an opportunity to join a growing mortgage business that values ownership, customer service and professional development. You will work closely with experienced advisers, gain exposure to a wide range of residential mortgage cases and play a key role in helping customers achieve their property goals. If you are a Mortgage Administrator, Mortgage Case Manager or Mortgage Processing professional seeking a long-term career opportunity with genuine development potential, this role offers an excellent next step.
Jul 30, 2026
Full time
Mortgage Administrator Case Manager Residential Mortgages If you enjoy managing residential mortgage applications from initial submission through to completion and take pride in delivering a smooth customer journey, this opportunity offers the chance to join a growing business where your expertise and attention to detail will play a key role in helping clients secure their new homes. Company Overview Our client is a growing and customer-focused mortgage business committed to delivering an outstanding experience for homebuyers and residential mortgage customers. Combining industry expertise, strong lender relationships and modern technology, they provide tailored mortgage solutions while maintaining high levels of service throughout the application process. About the Role As a Mortgage Administrator, you will support Mortgage Advisers and customers throughout the residential mortgage journey, managing cases from application through to completion. You will ensure applications are accurately packaged, submitted and progressed while maintaining excellent communication with all parties involved. Key Responsibilities Manage residential mortgage cases from application through to completion. Package and submit mortgage applications accurately and efficiently. Obtain and review supporting documentation to ensure lender requirements are met. Submit Decisions in Principle and support affordability assessments. Liaise with customers, mortgage advisers, lenders, solicitors and surveyors throughout the process. Monitor case progression and proactively manage outstanding requirements. Maintain accurate CRM records and detailed case notes. Ensure all activity is completed in line with compliance and regulatory requirements. Support advisers in delivering positive customer outcomes while adhering to AML, KYC, FCA Consumer Duty, GDPR and MCOB requirements. Deliver a professional and responsive service to customers at every stage of the mortgage process. Package Salary: 32,000 - 34,000 depending on experience. Annual salary review. 28 days annual leave. Career development opportunities within a growing business. Opportunity for hybrid working following successful completion of probation. Requirements A minimum of two years' experience in a Mortgage Administrator or similar mortgage support role. Strong knowledge of the residential mortgage application process from submission through to completion. Experience submitting Decisions in Principle and supporting affordability assessments. Experience liaising with customers, lenders, solicitors, surveyors and mortgage advisers. Good understanding of AML, KYC, FCA Consumer Duty, GDPR and MCOB requirements. Experience using mortgage platforms such as Mortgage Brain, Smartr365, 27Tec or iPipeline. Strong Microsoft Office and CRM system skills. Excellent organisational skills and attention to detail. Strong communication skills with the ability to manage multiple cases effectively in a fast-paced environment. Why Apply? This is an opportunity to join a growing mortgage business that values ownership, customer service and professional development. You will work closely with experienced advisers, gain exposure to a wide range of residential mortgage cases and play a key role in helping customers achieve their property goals. If you are a Mortgage Administrator, Mortgage Case Manager or Mortgage Processing professional seeking a long-term career opportunity with genuine development potential, this role offers an excellent next step.
Procurement Administrator Location: Brighton Salary: 16 p/h Job Type: Full-time, Interim Contract 2 months initially About the Role Our client is seeking a highly organised and customer-focused Procurement Administrator to join their team. This is an excellent opportunity for an individual with strong administrative, communication and stakeholder management skills who enjoys working in a fast-paced environment and providing high-quality support to a wide range of service users. Working as part of a collaborative team, you will be responsible for providing accurate information, advice and guidance to managers and colleagues on procurement-related services, procedures and policies. You will act as a key point of contact, liaising between service users and operational teams to ensure queries and requests are handled efficiently and professionally. Key Responsibilities Provide information, advice and guidance on procurement services, processes and activities. Respond to enquiries from managers and staff, using appropriate communication methods tailored to different audiences. Assess queries and identify appropriate solutions, escalating or referring more complex matters where necessary. Build and maintain effective working relationships with colleagues, stakeholders and service users. Research policies, procedures, regulations and procurement practices to provide accurate and informed advice. Maintain an up-to-date understanding of procurement processes, industry developments and relevant legislation. Support colleagues in promoting self-service tools and increasing user understanding of procurement services. Produce and maintain high-quality information for guidance documents, publications and web-based resources. Maintain accurate records and information systems in line with Data Protection requirements. Prepare regular and ad hoc reports to support service improvement and process efficiency. Provide administrative support for procurement projects and advise on the potential impact on service users. Support and guide other members of the administration team where required. About You To be successful in this role, you will have: Excellent communication skills, both written and verbal. Strong organisational skills with the ability to manage multiple priorities effectively. A professional and confident approach when dealing with a wide range of stakeholders. The ability to research information and interpret policies, procedures and regulations accurately. Strong attention to detail and a commitment to maintaining accurate records. Good IT skills, including experience using databases, reporting systems and Microsoft Office applications. The ability to work independently and collaboratively as part of a team. A proactive approach to problem-solving and continuous improvement. How to Apply If you are an organised and enthusiastic professional looking for your next opportunity and can start immediately, we'd love to hear from you. Next Steps: Apply today, the client is looking for someone to interview immediately and start asap! Please apply today with your up to date CV and contact details If you have trouble uploading your CV, please email it to (url removed) and put the job title as the subject Working as a temp is an ideal way of exploring different job roles and industries. It's also gives you control of your own work/life balance. Here are just some of the benefits you can expect when you become part of the Office Angels team: Employed directly with Office Angels, meaning we're always on hand to ensure you're being well looked after Eye care vouchers and money towards glasses should you require them for VDU purposes We can search for permanent work whilst you're in assignments and offer expert interview support and advice Weekly pay Pension scheme option (with employer contributions) 28 days paid annual leave (Based on a weekly accrual) By registering with Office Angels you will benefit from the support of a dedicated and experienced recruitment consultant, have access to various interviewing techniques, regular updates of the local employment market and consistent feedback on all applications. This service is offered right through to the day you start your new role and beyond. Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy. Please be aware we receive a lot of applicants for our roles if you have not been contacted within the next 5 days of applying for this role on this occasion you have not been successful but please go to our website for more vacancies - (url removed). Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Jul 30, 2026
Contractor
Procurement Administrator Location: Brighton Salary: 16 p/h Job Type: Full-time, Interim Contract 2 months initially About the Role Our client is seeking a highly organised and customer-focused Procurement Administrator to join their team. This is an excellent opportunity for an individual with strong administrative, communication and stakeholder management skills who enjoys working in a fast-paced environment and providing high-quality support to a wide range of service users. Working as part of a collaborative team, you will be responsible for providing accurate information, advice and guidance to managers and colleagues on procurement-related services, procedures and policies. You will act as a key point of contact, liaising between service users and operational teams to ensure queries and requests are handled efficiently and professionally. Key Responsibilities Provide information, advice and guidance on procurement services, processes and activities. Respond to enquiries from managers and staff, using appropriate communication methods tailored to different audiences. Assess queries and identify appropriate solutions, escalating or referring more complex matters where necessary. Build and maintain effective working relationships with colleagues, stakeholders and service users. Research policies, procedures, regulations and procurement practices to provide accurate and informed advice. Maintain an up-to-date understanding of procurement processes, industry developments and relevant legislation. Support colleagues in promoting self-service tools and increasing user understanding of procurement services. Produce and maintain high-quality information for guidance documents, publications and web-based resources. Maintain accurate records and information systems in line with Data Protection requirements. Prepare regular and ad hoc reports to support service improvement and process efficiency. Provide administrative support for procurement projects and advise on the potential impact on service users. Support and guide other members of the administration team where required. About You To be successful in this role, you will have: Excellent communication skills, both written and verbal. Strong organisational skills with the ability to manage multiple priorities effectively. A professional and confident approach when dealing with a wide range of stakeholders. The ability to research information and interpret policies, procedures and regulations accurately. Strong attention to detail and a commitment to maintaining accurate records. Good IT skills, including experience using databases, reporting systems and Microsoft Office applications. The ability to work independently and collaboratively as part of a team. A proactive approach to problem-solving and continuous improvement. How to Apply If you are an organised and enthusiastic professional looking for your next opportunity and can start immediately, we'd love to hear from you. Next Steps: Apply today, the client is looking for someone to interview immediately and start asap! Please apply today with your up to date CV and contact details If you have trouble uploading your CV, please email it to (url removed) and put the job title as the subject Working as a temp is an ideal way of exploring different job roles and industries. It's also gives you control of your own work/life balance. Here are just some of the benefits you can expect when you become part of the Office Angels team: Employed directly with Office Angels, meaning we're always on hand to ensure you're being well looked after Eye care vouchers and money towards glasses should you require them for VDU purposes We can search for permanent work whilst you're in assignments and offer expert interview support and advice Weekly pay Pension scheme option (with employer contributions) 28 days paid annual leave (Based on a weekly accrual) By registering with Office Angels you will benefit from the support of a dedicated and experienced recruitment consultant, have access to various interviewing techniques, regular updates of the local employment market and consistent feedback on all applications. This service is offered right through to the day you start your new role and beyond. Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy. Please be aware we receive a lot of applicants for our roles if you have not been contacted within the next 5 days of applying for this role on this occasion you have not been successful but please go to our website for more vacancies - (url removed). Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Contract Support This is an on-site facilities management contract support position at West Quays Shopping Centre requiring immediate start. The role operates Monday-Friday, 08:00-17:00, reporting directly to the JLL Contract Manager. Core Responsibilities Work Order Management & Compliance The position centers on scheduling all planned preventive maintenance (PPM) and reactive work in accordance with contract requirements and service level agreements. You'll manage payment applications through internal and client systems while maintaining comprehensive documentation for compliance purposes. Critical compliance activities include managing Meridian documentation, ensuring timely completion of inspections, and maintaining both hard and soft copy records according to JLL's quality assurance procedures. Asset & Financial Management You'll track and report on asset issues, upgrades, recommendations and insurance inspections while generating analytical reports on breakdown trends, costs and value assessment. Financial responsibilities include managing payment applications, maintaining accurate financial records, reviewing work-in-progress reports, highlighting jobs over 60 days old, and supporting budget preparation and monthly analysis. The role requires working knowledge of timesheets and financial profit awareness. System Administration & Reporting Serve as first-line support for the CAFM system and eLogbooks hardware, managing subcontractor assets within the system and generating reports as required. You'll maintain accurate online filing for statutory certification, manage Vantify interactions and deadlines, and handle client incident/accident reporting and data management system updates. Stakeholder Engagement Attend steering groups and development meetings as site champion, support Hard Services Supervisors in PPM delivery, provide administration support for Contract Manager financial queries, and manage relationships with subcontractors and the supply chain. Required Qualifications Essential Experience: Minimum 3 years in similar facilities management role allocating and managing work orders 3 years managing subcontractors and supply chain relationships Recent experience contributing to business control exceeding 1 million Proven track record supervising building engineering services and/or soft services 3 years successful process management experience Understanding of helpdesk/call center processes and workflow Technical Skills: IT literate with demonstrable knowledge of computer-aided facilities management software Understanding of asset management information systems Basic commercial and budgetary understanding Ability to operate standard office equipment Personal Attributes: Customer-focused with excellent communication and interpersonal skills Strong attention to detail Consistently punctual and smartly presented Computer literate with ability to complete only tasks within competency level The role manages significant financial responsibility while requiring both technical proficiency in FM systems and strong stakeholder management capabilities to ensure contract compliance and client satisfaction.
Jul 30, 2026
Full time
Contract Support This is an on-site facilities management contract support position at West Quays Shopping Centre requiring immediate start. The role operates Monday-Friday, 08:00-17:00, reporting directly to the JLL Contract Manager. Core Responsibilities Work Order Management & Compliance The position centers on scheduling all planned preventive maintenance (PPM) and reactive work in accordance with contract requirements and service level agreements. You'll manage payment applications through internal and client systems while maintaining comprehensive documentation for compliance purposes. Critical compliance activities include managing Meridian documentation, ensuring timely completion of inspections, and maintaining both hard and soft copy records according to JLL's quality assurance procedures. Asset & Financial Management You'll track and report on asset issues, upgrades, recommendations and insurance inspections while generating analytical reports on breakdown trends, costs and value assessment. Financial responsibilities include managing payment applications, maintaining accurate financial records, reviewing work-in-progress reports, highlighting jobs over 60 days old, and supporting budget preparation and monthly analysis. The role requires working knowledge of timesheets and financial profit awareness. System Administration & Reporting Serve as first-line support for the CAFM system and eLogbooks hardware, managing subcontractor assets within the system and generating reports as required. You'll maintain accurate online filing for statutory certification, manage Vantify interactions and deadlines, and handle client incident/accident reporting and data management system updates. Stakeholder Engagement Attend steering groups and development meetings as site champion, support Hard Services Supervisors in PPM delivery, provide administration support for Contract Manager financial queries, and manage relationships with subcontractors and the supply chain. Required Qualifications Essential Experience: Minimum 3 years in similar facilities management role allocating and managing work orders 3 years managing subcontractors and supply chain relationships Recent experience contributing to business control exceeding 1 million Proven track record supervising building engineering services and/or soft services 3 years successful process management experience Understanding of helpdesk/call center processes and workflow Technical Skills: IT literate with demonstrable knowledge of computer-aided facilities management software Understanding of asset management information systems Basic commercial and budgetary understanding Ability to operate standard office equipment Personal Attributes: Customer-focused with excellent communication and interpersonal skills Strong attention to detail Consistently punctual and smartly presented Computer literate with ability to complete only tasks within competency level The role manages significant financial responsibility while requiring both technical proficiency in FM systems and strong stakeholder management capabilities to ensure contract compliance and client satisfaction.
Position : Head of Finance Business Partnering (Interim) Bexley 16 Location : Civic Offices, 2 Watling Street, Bexleyheath, DA6 7AT Start Date: ASAP Contract Duration: 6+ Months - typically 2 days in the office per week but varies week on week Working Hours: 36 hours per week Pay Rate: PAYE: £ 650.00 per day Job Reference: OR(phone number removed) Job Responsibilities Lead the Finance Business Partnering function for Children's Services, ensuring the delivery of high-quality financial support and strategic advice. Manage, mentor, and develop a team of Finance Business Partners, promoting high performance, accountability, and continuous professional development. Build strong partnerships with senior leadership teams, providing financial insight, challenge, and support to inform strategic decision-making. Lead the financial planning, budgeting, forecasting, monitoring, and reporting processes for the assigned service area. Provide expert financial advice to support the development, delivery, and evaluation of service plans, business cases, and transformation initiatives. Drive the development of innovative service delivery models that achieve efficiencies, deliver cost savings, and maximise outcomes for residents. Monitor financial performance, identify financial risks and opportunities, and ensure appropriate mitigating actions are implemented. Produce accurate, timely, and insightful financial reports, analysis, and management information for senior stakeholders. Ensure compliance with relevant financial regulations, accounting standards, governance requirements, and organisational policies. Support the discharge of Section 151 responsibilities by maintaining high standards of financial stewardship and control. Lead on financial aspects of change programmes, service transformation, and strategic projects across Children's Services. Develop effective relationships with internal and external stakeholders to promote collaborative working and informed financial decision-making. Contribute to the development of finance policies, procedures, and best practices to enhance service delivery. Champion continuous improvement, innovation, and a customer-focused approach within the Finance Business Partnering team. Represent the finance function at senior management meetings and provide professional financial leadership across the organisation. Person Specification Essential Requirements CCAB-qualified accountant (or equivalent recognised professional accounting qualification). Significant post-qualification experience in finance management, business partnering, or financial leadership roles. Demonstrable experience of leading and managing finance teams within a large, complex organisation. Strong knowledge of financial planning, budgeting, forecasting, financial reporting, and management accounting. Experience providing strategic financial advice and challenge to senior leaders and service managers. Excellent understanding of local government finance, public sector financial management, and financial governance. Knowledge of statutory financial responsibilities, including the principles supporting Section 151 responsibilities. Proven ability to lead service transformation, financial improvement, and efficiency programmes. Strong analytical, problem-solving, and decision-making skills with the ability to interpret complex financial information. Excellent communication, influencing, and stakeholder management skills. Experience developing robust business cases and supporting strategic decision-making. Ability to manage competing priorities and deliver high-quality outcomes within demanding timescales. Strong leadership, coaching, and people management skills with a commitment to developing high-performing teams. Proficient in the use of financial management systems and Microsoft Office applications, particularly Excel. Desirable Requirements Experience working within Children's Services finance in a local authority. Experience supporting organisational transformation and change management programmes. Knowledge of local government funding arrangements, financial regulations, and statutory reporting requirements. Experience working in politically sensitive environments with senior elected members and executive leadership. Commitment to continuous improvement, innovation, and delivering value for money across public services. DISCLAIMER : By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
Jul 30, 2026
Contractor
Position : Head of Finance Business Partnering (Interim) Bexley 16 Location : Civic Offices, 2 Watling Street, Bexleyheath, DA6 7AT Start Date: ASAP Contract Duration: 6+ Months - typically 2 days in the office per week but varies week on week Working Hours: 36 hours per week Pay Rate: PAYE: £ 650.00 per day Job Reference: OR(phone number removed) Job Responsibilities Lead the Finance Business Partnering function for Children's Services, ensuring the delivery of high-quality financial support and strategic advice. Manage, mentor, and develop a team of Finance Business Partners, promoting high performance, accountability, and continuous professional development. Build strong partnerships with senior leadership teams, providing financial insight, challenge, and support to inform strategic decision-making. Lead the financial planning, budgeting, forecasting, monitoring, and reporting processes for the assigned service area. Provide expert financial advice to support the development, delivery, and evaluation of service plans, business cases, and transformation initiatives. Drive the development of innovative service delivery models that achieve efficiencies, deliver cost savings, and maximise outcomes for residents. Monitor financial performance, identify financial risks and opportunities, and ensure appropriate mitigating actions are implemented. Produce accurate, timely, and insightful financial reports, analysis, and management information for senior stakeholders. Ensure compliance with relevant financial regulations, accounting standards, governance requirements, and organisational policies. Support the discharge of Section 151 responsibilities by maintaining high standards of financial stewardship and control. Lead on financial aspects of change programmes, service transformation, and strategic projects across Children's Services. Develop effective relationships with internal and external stakeholders to promote collaborative working and informed financial decision-making. Contribute to the development of finance policies, procedures, and best practices to enhance service delivery. Champion continuous improvement, innovation, and a customer-focused approach within the Finance Business Partnering team. Represent the finance function at senior management meetings and provide professional financial leadership across the organisation. Person Specification Essential Requirements CCAB-qualified accountant (or equivalent recognised professional accounting qualification). Significant post-qualification experience in finance management, business partnering, or financial leadership roles. Demonstrable experience of leading and managing finance teams within a large, complex organisation. Strong knowledge of financial planning, budgeting, forecasting, financial reporting, and management accounting. Experience providing strategic financial advice and challenge to senior leaders and service managers. Excellent understanding of local government finance, public sector financial management, and financial governance. Knowledge of statutory financial responsibilities, including the principles supporting Section 151 responsibilities. Proven ability to lead service transformation, financial improvement, and efficiency programmes. Strong analytical, problem-solving, and decision-making skills with the ability to interpret complex financial information. Excellent communication, influencing, and stakeholder management skills. Experience developing robust business cases and supporting strategic decision-making. Ability to manage competing priorities and deliver high-quality outcomes within demanding timescales. Strong leadership, coaching, and people management skills with a commitment to developing high-performing teams. Proficient in the use of financial management systems and Microsoft Office applications, particularly Excel. Desirable Requirements Experience working within Children's Services finance in a local authority. Experience supporting organisational transformation and change management programmes. Knowledge of local government funding arrangements, financial regulations, and statutory reporting requirements. Experience working in politically sensitive environments with senior elected members and executive leadership. Commitment to continuous improvement, innovation, and delivering value for money across public services. DISCLAIMER : By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
We are working with a dynamic and growing business based in London who are looking to appoint an experienced NPD Project Manager to join their team. This is an exciting opportunity for a driven individual with strong end-to-end product development experience who thrives in a fast-paced, collaborative environment. The Role: As NPD Project Manager, you will take ownership of projects from concept through to launch, ensuring products are delivered on time, within scope and aligned with customer expectations. You will play a key role in coordinating cross-functional teams and managing stakeholder relationships throughout the development lifecycle. Key Responsibilities - Manage the full end-to-end NPD process, from concept and feasibility through to launch - Coordinate and lead cross-functional teams including technical, commercial, supply chain and operations - Act as the central point of contact to ensure projects remain on track, meeting key milestones and deadlines - Work closely with customers and internal teams to translate briefs into commercially viable products - Ensure projects meet required quality, cost and timeline objectives About You Proven experience managing end-to-end product development projects Confident working cross-functionally with multiple internal stakeholders Experience working with major UK retailers Strong organisational and project management skills Able to manage multiple projects within a fast-paced environment If you are an experienced NPD professional looking for your next challenge, we would love to hear from you. As you know over here at Zest we like to do things properly and always want to keep you, the candidate in the loop. Applying to this 'one of a kind' role you give Zest permission to hold your information. If you want to know more about how Zest look after your personal information please visit our privacy policy on the website (url removed)
Jul 30, 2026
Full time
We are working with a dynamic and growing business based in London who are looking to appoint an experienced NPD Project Manager to join their team. This is an exciting opportunity for a driven individual with strong end-to-end product development experience who thrives in a fast-paced, collaborative environment. The Role: As NPD Project Manager, you will take ownership of projects from concept through to launch, ensuring products are delivered on time, within scope and aligned with customer expectations. You will play a key role in coordinating cross-functional teams and managing stakeholder relationships throughout the development lifecycle. Key Responsibilities - Manage the full end-to-end NPD process, from concept and feasibility through to launch - Coordinate and lead cross-functional teams including technical, commercial, supply chain and operations - Act as the central point of contact to ensure projects remain on track, meeting key milestones and deadlines - Work closely with customers and internal teams to translate briefs into commercially viable products - Ensure projects meet required quality, cost and timeline objectives About You Proven experience managing end-to-end product development projects Confident working cross-functionally with multiple internal stakeholders Experience working with major UK retailers Strong organisational and project management skills Able to manage multiple projects within a fast-paced environment If you are an experienced NPD professional looking for your next challenge, we would love to hear from you. As you know over here at Zest we like to do things properly and always want to keep you, the candidate in the loop. Applying to this 'one of a kind' role you give Zest permission to hold your information. If you want to know more about how Zest look after your personal information please visit our privacy policy on the website (url removed)
The Opportunity: Contracts Assistant (12 Month Fixed Term Contract) North Shields Competitive Salary Full Time Are you a highly organised administrator with excellent attention to detail and a passion for delivering outstanding customer service? Do you enjoy working with data, contracts, and stakeholders to ensure processes run smoothly?We are recruiting for a Contracts Assistant to join a busy and supportive team on a 12-month fixed term contract based in North Shields. This is an excellent opportunity for an organised professional to develop their career within a commercial environment, supporting the management of contracts.We're looking for a proactive and detail-focused individual who can manage multiple priorities while maintaining a high level of accuracy.The RoleWorking closely with Contract Managers, you will play a key role in supporting the effective administration of vehicle contracts, ensuring accurate processing of orders, contract documentation, customer records, and compliance information. Your responsibilities will include: Supporting the administration of the orders, deliveries, and contract documentation Maintaining accurate records and data within business management systems Assisting with customer and queries, providing excellent service and support Producing and updating contract information, finance documentation, and reports Liaising with customers, suppliers, payroll, finance, insurance teams, and internal stakeholders Monitoring compliance requirements and ensuring records are maintained for audit purposes Updating databases, spreadsheets, and management information systems Providing additional support to Contract Managers during periods of peak activity About You: Previous experience within an administrative, contracts, customer service, or commercial support role Strong organisational and time management skills Excellent communication and relationship-building abilities A high level of attention to detail and accuracy Good problem-solving skills and the ability to work independently Strong IT skills, including Microsoft Office applications A full UK driving licence What's On Offer? 12-month fixed term contract Opportunity to join a well-established and respected organisation Modern offices based in North Shields Varied and fast-paced role with full training provided Supportive team environment with opportunities to develop new skills If you're looking for a new challenge where you can utilise your administration, customer service, and organisational skills within a busy commercial environment, we'd love to hear from you.
Jul 30, 2026
Seasonal
The Opportunity: Contracts Assistant (12 Month Fixed Term Contract) North Shields Competitive Salary Full Time Are you a highly organised administrator with excellent attention to detail and a passion for delivering outstanding customer service? Do you enjoy working with data, contracts, and stakeholders to ensure processes run smoothly?We are recruiting for a Contracts Assistant to join a busy and supportive team on a 12-month fixed term contract based in North Shields. This is an excellent opportunity for an organised professional to develop their career within a commercial environment, supporting the management of contracts.We're looking for a proactive and detail-focused individual who can manage multiple priorities while maintaining a high level of accuracy.The RoleWorking closely with Contract Managers, you will play a key role in supporting the effective administration of vehicle contracts, ensuring accurate processing of orders, contract documentation, customer records, and compliance information. Your responsibilities will include: Supporting the administration of the orders, deliveries, and contract documentation Maintaining accurate records and data within business management systems Assisting with customer and queries, providing excellent service and support Producing and updating contract information, finance documentation, and reports Liaising with customers, suppliers, payroll, finance, insurance teams, and internal stakeholders Monitoring compliance requirements and ensuring records are maintained for audit purposes Updating databases, spreadsheets, and management information systems Providing additional support to Contract Managers during periods of peak activity About You: Previous experience within an administrative, contracts, customer service, or commercial support role Strong organisational and time management skills Excellent communication and relationship-building abilities A high level of attention to detail and accuracy Good problem-solving skills and the ability to work independently Strong IT skills, including Microsoft Office applications A full UK driving licence What's On Offer? 12-month fixed term contract Opportunity to join a well-established and respected organisation Modern offices based in North Shields Varied and fast-paced role with full training provided Supportive team environment with opportunities to develop new skills If you're looking for a new challenge where you can utilise your administration, customer service, and organisational skills within a busy commercial environment, we'd love to hear from you.
TITLE: Account Executive JOB REF: T3476 EMPLOYMENT TYPE: Temporary to Permanent LOCATION: Coalville SALARY: £27,000 - £30,000 HOURS: Monday to Friday 40hrs per week JR Personnel are an employment agency acting on behalf of a client who is looking for a customer focused, enthusiastic Sales Account Executive. You will be the primary bridge between existing clients and internal delivery teams. Your mission will be to nurture and strengthen existing client relationships while ensuring every project is executed to the required standard. Working closely with Senior Project Managers, you will play a vital role in the seamless delivery of retail service projects. Role profile: Act as the daily point of contact for clients and internal teams, ensuring professional and proactive communication. Develop and maintain strong, multi-level relationships with clients to provide world-class customer service. Collaborate with the Senior Project Manager and Project Managers to ensure all project milestones are met. Maintain and update project trackers to provide real-time visibility on progress and performance Create accurate quotations and ensure purchase orders and invoices are processed and dispatched on time. Provide essential assistance to the aftermarket team to ensure long-term client satisfaction. Strictly adhere to all company policies, procedures, and safety standards. Essential Experience: Exceptional verbal and written communication skills with the ability to influence at all levels. Ability to work to tight deadlines and prioritise effectively Excellent organisation, planning and communication skills Proficient in Microsoft Office Word, Excel and PowerPoint and experience of dealing with high-volume email correspondence via Outlook Excellent attention to detail Due to the number of responses generated we are unable to get back to every applicant. If you have not heard from us within seven days you will not have been successful on this occasion.
Jul 30, 2026
Full time
TITLE: Account Executive JOB REF: T3476 EMPLOYMENT TYPE: Temporary to Permanent LOCATION: Coalville SALARY: £27,000 - £30,000 HOURS: Monday to Friday 40hrs per week JR Personnel are an employment agency acting on behalf of a client who is looking for a customer focused, enthusiastic Sales Account Executive. You will be the primary bridge between existing clients and internal delivery teams. Your mission will be to nurture and strengthen existing client relationships while ensuring every project is executed to the required standard. Working closely with Senior Project Managers, you will play a vital role in the seamless delivery of retail service projects. Role profile: Act as the daily point of contact for clients and internal teams, ensuring professional and proactive communication. Develop and maintain strong, multi-level relationships with clients to provide world-class customer service. Collaborate with the Senior Project Manager and Project Managers to ensure all project milestones are met. Maintain and update project trackers to provide real-time visibility on progress and performance Create accurate quotations and ensure purchase orders and invoices are processed and dispatched on time. Provide essential assistance to the aftermarket team to ensure long-term client satisfaction. Strictly adhere to all company policies, procedures, and safety standards. Essential Experience: Exceptional verbal and written communication skills with the ability to influence at all levels. Ability to work to tight deadlines and prioritise effectively Excellent organisation, planning and communication skills Proficient in Microsoft Office Word, Excel and PowerPoint and experience of dealing with high-volume email correspondence via Outlook Excellent attention to detail Due to the number of responses generated we are unable to get back to every applicant. If you have not heard from us within seven days you will not have been successful on this occasion.
Flint UK Technology Services
Hemel Hempstead, Hertfordshire
SCIDA - Specialist Services (Active DV required) SCIDA - You will be responsible for ALL SCIDA activities of a large complex highly secure Managed Service; you are to strictly adhere to ALL platform and building SYOPS's, processes, procedures and local work instructions ) as authorised and directed by the OSM. As the SCIDA you are to assist in attaining and maintaining the strictest government/MoD security assurance and accreditation of the Managed Service. You are to create and maintain brilliant collaborative relationships across the Managed Service to include immediate and Matrix'd teams from across different Line of Business (LoBs), 3rd Party Suppliers, 3rd Party contractors, customer authority and multiple user authorities as defined in the Security Aspects Letter (SAL) and contract. You are to work at multiple (undisclosed on this medium) strategic customer/user Network Operations Centre (NOC) locations as directed. You are to support, help coach, mentor and support other members of the team; providing feedback where appropriate within the team to ensure that everyone is inclusive within the team and that there is a 'One Team approach'. The OSM is to set ambitious objectives and goals to build knowledge and experience, deliver and maintain a brilliant customer experience. To manage, grow and maintain SCIDA activities within the Managed Service. Be technically current and competent in a wide range of technologies to be able to either design & develop and deliver SCIDA interventions, using the latest SCIDA Strategies in line with the Customer Frameworks. Where appropriate, manage, plan, and administrate complex SCIDA activities and strategies. You must have the ability to lead, create/develop strategy & policy and manage the ILS activities within the managed Service. You are to have strong collaborative leadership skills to create, develop and maintain Defence Managed Services; you need to be agile in approach in maintaining strong strategy, objectives and goals in regards to the operational service life cycle of large complex highly secure technologies, locations, platforms and solutions using the ITIL service operations model and skillsets in support of your senior manager. You are to use your operational and SCIDA experience and technical expertise to create and deliver a brilliant customer experience understanding the customer's needs and expectations. You are to support your senior manager to create a brilliant employee experience using team/customer data analytics. You are to champion change and support your senior manager to overcome obstacles in delivering effective outcomes that are in line with customer expectations, and you are to communicate BT's business strategy and policy in a clear concise manner. You are to champion and aid cost reduction within your area of responsibility as cascaded by your line of business as part of BT's overall cost reduction strategy. Experience Experience of implementing and running highly complex secure IT platform strategies and solutions across multiple sensitive platforms - MANDATORY Experience of SCIDA and TEMPEST Methodologies - MANDATORY Detailed planning and costing for large highly secure operational estate - MANDATORY Working across several high-profile stakeholders - MANDATORY Management of client Security Policy, Assurance and Compliance - MANDATORY Management of MoD/HM Government Security Policies, Assurance and Compliance - MANDATORY To be technologically current and competent, gaining and maintaining the highest security compliances and accreditations for secure, bespoke managed services
Jul 30, 2026
Contractor
SCIDA - Specialist Services (Active DV required) SCIDA - You will be responsible for ALL SCIDA activities of a large complex highly secure Managed Service; you are to strictly adhere to ALL platform and building SYOPS's, processes, procedures and local work instructions ) as authorised and directed by the OSM. As the SCIDA you are to assist in attaining and maintaining the strictest government/MoD security assurance and accreditation of the Managed Service. You are to create and maintain brilliant collaborative relationships across the Managed Service to include immediate and Matrix'd teams from across different Line of Business (LoBs), 3rd Party Suppliers, 3rd Party contractors, customer authority and multiple user authorities as defined in the Security Aspects Letter (SAL) and contract. You are to work at multiple (undisclosed on this medium) strategic customer/user Network Operations Centre (NOC) locations as directed. You are to support, help coach, mentor and support other members of the team; providing feedback where appropriate within the team to ensure that everyone is inclusive within the team and that there is a 'One Team approach'. The OSM is to set ambitious objectives and goals to build knowledge and experience, deliver and maintain a brilliant customer experience. To manage, grow and maintain SCIDA activities within the Managed Service. Be technically current and competent in a wide range of technologies to be able to either design & develop and deliver SCIDA interventions, using the latest SCIDA Strategies in line with the Customer Frameworks. Where appropriate, manage, plan, and administrate complex SCIDA activities and strategies. You must have the ability to lead, create/develop strategy & policy and manage the ILS activities within the managed Service. You are to have strong collaborative leadership skills to create, develop and maintain Defence Managed Services; you need to be agile in approach in maintaining strong strategy, objectives and goals in regards to the operational service life cycle of large complex highly secure technologies, locations, platforms and solutions using the ITIL service operations model and skillsets in support of your senior manager. You are to use your operational and SCIDA experience and technical expertise to create and deliver a brilliant customer experience understanding the customer's needs and expectations. You are to support your senior manager to create a brilliant employee experience using team/customer data analytics. You are to champion change and support your senior manager to overcome obstacles in delivering effective outcomes that are in line with customer expectations, and you are to communicate BT's business strategy and policy in a clear concise manner. You are to champion and aid cost reduction within your area of responsibility as cascaded by your line of business as part of BT's overall cost reduction strategy. Experience Experience of implementing and running highly complex secure IT platform strategies and solutions across multiple sensitive platforms - MANDATORY Experience of SCIDA and TEMPEST Methodologies - MANDATORY Detailed planning and costing for large highly secure operational estate - MANDATORY Working across several high-profile stakeholders - MANDATORY Management of client Security Policy, Assurance and Compliance - MANDATORY Management of MoD/HM Government Security Policies, Assurance and Compliance - MANDATORY To be technologically current and competent, gaining and maintaining the highest security compliances and accreditations for secure, bespoke managed services
Are you a driven and ambitious sales professional looking for your next challenge? We're seeking a Business Development Manager to join a growing team who are going from strength to strength, offering excellent earning potential and career progression. This is a brilliant opportunity for someone is confident with great people and sales skills to make a fantastic name for themselves in a business that is on a massive upward protectory with no signs of slowing down Are you a driven and ambitious sales professional looking for your next challenge? We're seeking a Business Development Manager to join a growing team in Doncaster, offering excellent earning potential and career progression. The Role This is a field-based, door-to-door B2B sales position , where you'll be responsible for building relationships, identifying new business opportunities, and driving revenue growth. Key Responsibilities Prospect and generate new business through door-to-door B2B sales Build and maintain strong client relationships Identify customer needs and provide tailored solutions Manage your own sales pipeline and consistently meet targets Represent the company professionally in the field What We're Looking For Minimum 2 years' field sales experience (desirable) Proven track record in B2B sales Self-motivated, target-driven, and confident working independently Excellent communication and negotiation skills Full UK driving licence What's on Offer Competitive basic salary of £28,000 Uncapped OTE of £40,000+ Company car provided Opportunity to grow within a fast-paced, supportive environment If you're a motivated salesperson who thrives in a field-based role and wants uncapped earning potential, apply now!
Jul 30, 2026
Full time
Are you a driven and ambitious sales professional looking for your next challenge? We're seeking a Business Development Manager to join a growing team who are going from strength to strength, offering excellent earning potential and career progression. This is a brilliant opportunity for someone is confident with great people and sales skills to make a fantastic name for themselves in a business that is on a massive upward protectory with no signs of slowing down Are you a driven and ambitious sales professional looking for your next challenge? We're seeking a Business Development Manager to join a growing team in Doncaster, offering excellent earning potential and career progression. The Role This is a field-based, door-to-door B2B sales position , where you'll be responsible for building relationships, identifying new business opportunities, and driving revenue growth. Key Responsibilities Prospect and generate new business through door-to-door B2B sales Build and maintain strong client relationships Identify customer needs and provide tailored solutions Manage your own sales pipeline and consistently meet targets Represent the company professionally in the field What We're Looking For Minimum 2 years' field sales experience (desirable) Proven track record in B2B sales Self-motivated, target-driven, and confident working independently Excellent communication and negotiation skills Full UK driving licence What's on Offer Competitive basic salary of £28,000 Uncapped OTE of £40,000+ Company car provided Opportunity to grow within a fast-paced, supportive environment If you're a motivated salesperson who thrives in a field-based role and wants uncapped earning potential, apply now!
Retail Development Manager Central Belt Up to £35,000 basic plus bonus and car Zachary Daniels are recruiting a Retail Development Manager for a fast growing, award winning retailer across Edinburgh and Glasgow. This a Monday - Friday role, with a basic salary of up to £35,000 plus car with great additional benefits and guaranteed bonuses The Company: Our client is an award winning, high-profile volume retailer renowned for their excellent customer service and fantastic growth. They have a fantastic culture within their stores and put huge value on their people! The Role: As a Retail Development Manager you will be accountable for supporting and guiding their valued customers to achieve their business goals and drive them to success. Responsibilities of a Retail Development Manager : Build and maintain strong long lasting relationships with customers Grow and develop clients stores Continuously liaise with suppliers Regularly visit customers, retailers and clients to promote and advise on services and offers The ideal candidate: Enthusiastic Able to demonstrate a high level of operational, leadership, planning, organisational, interpersonal and communication skills Target driven and customer service orientated Highly motivated and ambitious A self starter with a can do attitude Working for one of the largest and most successful retailers in the UK, the long term career prospects of the Retail Development Manager role are amazing. If this describes you, your skills and your aspirations and you want to join a vibrant company that's really going places, then send your full, up to date CV immediately to be considered for the role. BH35440
Jul 30, 2026
Full time
Retail Development Manager Central Belt Up to £35,000 basic plus bonus and car Zachary Daniels are recruiting a Retail Development Manager for a fast growing, award winning retailer across Edinburgh and Glasgow. This a Monday - Friday role, with a basic salary of up to £35,000 plus car with great additional benefits and guaranteed bonuses The Company: Our client is an award winning, high-profile volume retailer renowned for their excellent customer service and fantastic growth. They have a fantastic culture within their stores and put huge value on their people! The Role: As a Retail Development Manager you will be accountable for supporting and guiding their valued customers to achieve their business goals and drive them to success. Responsibilities of a Retail Development Manager : Build and maintain strong long lasting relationships with customers Grow and develop clients stores Continuously liaise with suppliers Regularly visit customers, retailers and clients to promote and advise on services and offers The ideal candidate: Enthusiastic Able to demonstrate a high level of operational, leadership, planning, organisational, interpersonal and communication skills Target driven and customer service orientated Highly motivated and ambitious A self starter with a can do attitude Working for one of the largest and most successful retailers in the UK, the long term career prospects of the Retail Development Manager role are amazing. If this describes you, your skills and your aspirations and you want to join a vibrant company that's really going places, then send your full, up to date CV immediately to be considered for the role. BH35440
About the Business Our client is an ambitious and growing trade directory business with a clear vision: to become the UK's most trusted, transparent, and widely used local trade directory. Operating across 36 different trade categories, they connect consumers with reputable local tradespeople and businesses, helping them make informed decisions when choosing service providers. As a relatively new business, they are in an exciting growth phase, offering the opportunity to play a key role in shaping their success and building long-term client relationships. Their focus is on quality, credibility, and supporting local businesses through effective visibility and marketing opportunities within their directory platform. Role Overview We are looking for a self-motivated and commercially minded Business Development Manager to drive subscription sales and develop lasting relationships with businesses across our trade directory. This is a highly autonomous role suited to someone who enjoys building their own pipeline, identifying opportunities, and managing client relationships from initial introduction through to renewal and growth. While much of the sales activity will be conducted by phone, this is not a call centre environment. The role offers significant flexibility, allowing you to manage your own time, develop your own approach, and build a successful portfolio of clients. Working in a hybrid environment, you will be responsible for generating new business through networking, market research, referrals, and our established in-house database, while also nurturing ongoing relationships with existing subscribers. Key Responsibilities Generate new business opportunities and subscription sales for the trade directory. Build and manage your own sales pipeline through networking, industry research, referrals, and company-provided leads. Develop relationships with business owners, directors, and key decision-makers. Consult with prospective clients to understand their business objectives and demonstrate the value of directory membership and advertising opportunities. Manage the full sales process from initial contact through to closing and onboarding. Maintain regular contact with existing clients to ensure satisfaction, retention, and account growth. Identify opportunities to increase client engagement and maximise the value of their subscription. Represent the business professionally at industry events, exhibitions, networking meetings, and trade gatherings where appropriate. Keep accurate records of client activity and opportunities within the CRM system. Stay informed on industry trends and market developments to identify new commercial opportunities. What We're Looking For Previous experience in business development, sales, account management, advertising sales, media sales, membership sales, or subscription-based sales. A confident and professional communicator who is comfortable building relationships over the phone and in person. Self-motivated with the ability to work independently and manage your own workload. Strong networking and relationship-building skills. Commercially aware with a consultative approach to selling. Organised and proactive, with excellent follow-up and customer service skills. Comfortable working in a flexible, hybrid environment. What We Offer Flexible hybrid working. High degree of autonomy and trust. Opportunity to build and manage your own client portfolio. Supportive and collaborative team environment. Opportunity to join an ambitious business at an exciting stage of growth. Established prospect database and ongoing lead-generation support. Competitive salary with uncapped commission potential. Ongoing opportunities for personal and professional development. Success in This Role Success will be measured by your ability to build strong client relationships, generate sustainable subscription revenue, and contribute to the growth and reputation of the directory as we work towards becoming the UK's leading local trade directory. Salary £32,000 basic salary OTE £50,000+ Top performers £60,000+ Uncapped commission
Jul 30, 2026
Full time
About the Business Our client is an ambitious and growing trade directory business with a clear vision: to become the UK's most trusted, transparent, and widely used local trade directory. Operating across 36 different trade categories, they connect consumers with reputable local tradespeople and businesses, helping them make informed decisions when choosing service providers. As a relatively new business, they are in an exciting growth phase, offering the opportunity to play a key role in shaping their success and building long-term client relationships. Their focus is on quality, credibility, and supporting local businesses through effective visibility and marketing opportunities within their directory platform. Role Overview We are looking for a self-motivated and commercially minded Business Development Manager to drive subscription sales and develop lasting relationships with businesses across our trade directory. This is a highly autonomous role suited to someone who enjoys building their own pipeline, identifying opportunities, and managing client relationships from initial introduction through to renewal and growth. While much of the sales activity will be conducted by phone, this is not a call centre environment. The role offers significant flexibility, allowing you to manage your own time, develop your own approach, and build a successful portfolio of clients. Working in a hybrid environment, you will be responsible for generating new business through networking, market research, referrals, and our established in-house database, while also nurturing ongoing relationships with existing subscribers. Key Responsibilities Generate new business opportunities and subscription sales for the trade directory. Build and manage your own sales pipeline through networking, industry research, referrals, and company-provided leads. Develop relationships with business owners, directors, and key decision-makers. Consult with prospective clients to understand their business objectives and demonstrate the value of directory membership and advertising opportunities. Manage the full sales process from initial contact through to closing and onboarding. Maintain regular contact with existing clients to ensure satisfaction, retention, and account growth. Identify opportunities to increase client engagement and maximise the value of their subscription. Represent the business professionally at industry events, exhibitions, networking meetings, and trade gatherings where appropriate. Keep accurate records of client activity and opportunities within the CRM system. Stay informed on industry trends and market developments to identify new commercial opportunities. What We're Looking For Previous experience in business development, sales, account management, advertising sales, media sales, membership sales, or subscription-based sales. A confident and professional communicator who is comfortable building relationships over the phone and in person. Self-motivated with the ability to work independently and manage your own workload. Strong networking and relationship-building skills. Commercially aware with a consultative approach to selling. Organised and proactive, with excellent follow-up and customer service skills. Comfortable working in a flexible, hybrid environment. What We Offer Flexible hybrid working. High degree of autonomy and trust. Opportunity to build and manage your own client portfolio. Supportive and collaborative team environment. Opportunity to join an ambitious business at an exciting stage of growth. Established prospect database and ongoing lead-generation support. Competitive salary with uncapped commission potential. Ongoing opportunities for personal and professional development. Success in This Role Success will be measured by your ability to build strong client relationships, generate sustainable subscription revenue, and contribute to the growth and reputation of the directory as we work towards becoming the UK's leading local trade directory. Salary £32,000 basic salary OTE £50,000+ Top performers £60,000+ Uncapped commission
AI Automation - SaaS Growth - Microsoft Ecosystem - Remote-First Culture Ready to join a fast-growing Microsoft and AI automation business at the exact point it scales into SaaS product growth ? Are you a commercially driven salesperson who thrives on outbound activity, building pipeline and closing meaningful technology deals? Do you enjoy the balance of hunting for new business while also growing existing customer relationships and uncovering additional revenue opportunities? At Jaam Automation , we re helping organisations modernise the way they work through Microsoft technologies, automation and AI. With strong year-on-year growth, an expanding enterprise customer base and the upcoming launch of our own AI SaaS platform, we re entering a hugely exciting phase of growth and looking for ambitious sales talent to help shape the journey. The Role at a Glance: Senior Account Executive - Microsoft & SaaS Solutions UK Remote-First £75,000 - £80,000 Base Salary OTE £95,000 - £140,000 Uncapped + Accelerators Full Time - Permanent Company: Fast-growing Microsoft solutions and AI automation technology business Clients: Working with leading UK and global brands across multiple sectors Culture: Remote-First, High Autonomy, Collaborative, Flat Structure, Work Hard-Play Hard Values: Always Be Nice Your Background / Skills: SaaS Sales, Microsoft Solutions, B2B Sales, New Business, IT Services, Automation, AI Solutions, Full Sales Cycle Management, Microsoft Business Applications. Who we are: Jaam Automation is a UK-headquartered technology business helping mid-market and enterprise organisations streamline operations and eliminate fragmented manual processes using Microsoft technologies, automation and AI. With more than 20 years of process automation expertise, we ve built a strong reputation delivering solutions that drive operational efficiency, productivity and transformation across a broad range of industries. Over the last three years, the business has grown strongly year on year, building a solid base of recurring customers while continuing to evolve our Microsoft and automation offerings. Now we re entering our next chapter. In 2026, we ll launch our own AI SaaS platform focused on agentic AI work management, creating a major shift into high-margin, product-led growth and opening up exciting commercial opportunities for the business and the sales team alike. We re a remote-first business with a collaborative, entrepreneurial culture where people are trusted to take ownership, move quickly and make an impact without layers of bureaucracy or micromanagement. Ready to help shape the next stage of growth? As Business Development Manager, you ll play a key role building pipeline, generating new business and growing existing customer relationships across Microsoft, automation and AI solution offerings. This is not a passive account management role. We re looking for someone with a genuine hunter mentality who enjoys outbound activity, creating opportunities and driving deals forward proactively while also identifying cross-sell and growth opportunities within existing accounts. You ll work closely with founders, marketing and delivery teams while helping shape how the sales organisation evolves as the company continues to scale. What your day might look like: • Generating new business through outbound prospecting and lead generation • Managing the full sales cycle from discovery through to close • Selling Microsoft-based solutions with a focus on AI and automation offerings • Building and managing your own pipeline activity • Growing existing customer accounts through cross-sell and upsell opportunities • Working closely with founders, marketing and delivery teams • Developing long-term customer relationships • Driving opportunities forward proactively and consistently • Maintaining strong activity levels across calls, outreach and follow-ups • Contributing ideas and feedback towards wider sales strategy and growth About You: • 3-5 years experience within B2B technology sales • Experience selling Microsoft business solutions & applications • Strong outbound sales and lead generation capability • Comfortable generating and managing your own pipeline • Proven ability to close opportunities confidently and consistently • Commercially driven with strong earning motivation • Able to cross-sell and grow existing customer relationships • Highly self-motivated and comfortable working autonomously • Resilient, proactive and outcomes-focused • Strong communication and relationship-building skills • Friendly, collaborative and aligned with Jaam s values and culture • Excited by AI, automation and emerging technologies • Full right to work in the UK without sponsorship requirements What Success Looks Like to Us: • Consistently building and managing your own pipeline • Maintaining strong daily sales activity levels • Generating new business opportunities proactively • Growing existing customer revenue through cross-sell activity • Taking ownership of opportunities from start to finish • Exceeding targets and driving commercial growth • Helping shape a scalable sales engine as the business grows Why Join Us? • Join a fast-growing Microsoft and AI automation business • Opportunity to be part of an AI SaaS platform launch journey • Remote-first working environment with flexibility and autonomy • Direct access to founders and leadership • High ownership role with genuine progression opportunity • Flat structure with fast decision-making • Uncapped earning potential with accelerators • Work with leading UK and global brands • Collaborative, ambitious and supportive culture If you re an ambitious, commercially driven salesperson excited by AI, SaaS and high-growth technology, this is your opportunity to join at the perfect stage of the journey. You ll have the freedom to make an impact, the backing of an experienced leadership team and the chance to help shape the future commercial success of a fast-scaling automation and AI business. Ready to build something big? Apply now and be part of the next phase of growth at Jaam Automation. Apply now. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone regarding your application. Your data will be processed by Recruitment Revolution on the basis of legitimate interests for the purposes of the recruitment process. Please refer to the Recruitment Revolution Privacy Policy on their website for further details.
Jul 30, 2026
Full time
AI Automation - SaaS Growth - Microsoft Ecosystem - Remote-First Culture Ready to join a fast-growing Microsoft and AI automation business at the exact point it scales into SaaS product growth ? Are you a commercially driven salesperson who thrives on outbound activity, building pipeline and closing meaningful technology deals? Do you enjoy the balance of hunting for new business while also growing existing customer relationships and uncovering additional revenue opportunities? At Jaam Automation , we re helping organisations modernise the way they work through Microsoft technologies, automation and AI. With strong year-on-year growth, an expanding enterprise customer base and the upcoming launch of our own AI SaaS platform, we re entering a hugely exciting phase of growth and looking for ambitious sales talent to help shape the journey. The Role at a Glance: Senior Account Executive - Microsoft & SaaS Solutions UK Remote-First £75,000 - £80,000 Base Salary OTE £95,000 - £140,000 Uncapped + Accelerators Full Time - Permanent Company: Fast-growing Microsoft solutions and AI automation technology business Clients: Working with leading UK and global brands across multiple sectors Culture: Remote-First, High Autonomy, Collaborative, Flat Structure, Work Hard-Play Hard Values: Always Be Nice Your Background / Skills: SaaS Sales, Microsoft Solutions, B2B Sales, New Business, IT Services, Automation, AI Solutions, Full Sales Cycle Management, Microsoft Business Applications. Who we are: Jaam Automation is a UK-headquartered technology business helping mid-market and enterprise organisations streamline operations and eliminate fragmented manual processes using Microsoft technologies, automation and AI. With more than 20 years of process automation expertise, we ve built a strong reputation delivering solutions that drive operational efficiency, productivity and transformation across a broad range of industries. Over the last three years, the business has grown strongly year on year, building a solid base of recurring customers while continuing to evolve our Microsoft and automation offerings. Now we re entering our next chapter. In 2026, we ll launch our own AI SaaS platform focused on agentic AI work management, creating a major shift into high-margin, product-led growth and opening up exciting commercial opportunities for the business and the sales team alike. We re a remote-first business with a collaborative, entrepreneurial culture where people are trusted to take ownership, move quickly and make an impact without layers of bureaucracy or micromanagement. Ready to help shape the next stage of growth? As Business Development Manager, you ll play a key role building pipeline, generating new business and growing existing customer relationships across Microsoft, automation and AI solution offerings. This is not a passive account management role. We re looking for someone with a genuine hunter mentality who enjoys outbound activity, creating opportunities and driving deals forward proactively while also identifying cross-sell and growth opportunities within existing accounts. You ll work closely with founders, marketing and delivery teams while helping shape how the sales organisation evolves as the company continues to scale. What your day might look like: • Generating new business through outbound prospecting and lead generation • Managing the full sales cycle from discovery through to close • Selling Microsoft-based solutions with a focus on AI and automation offerings • Building and managing your own pipeline activity • Growing existing customer accounts through cross-sell and upsell opportunities • Working closely with founders, marketing and delivery teams • Developing long-term customer relationships • Driving opportunities forward proactively and consistently • Maintaining strong activity levels across calls, outreach and follow-ups • Contributing ideas and feedback towards wider sales strategy and growth About You: • 3-5 years experience within B2B technology sales • Experience selling Microsoft business solutions & applications • Strong outbound sales and lead generation capability • Comfortable generating and managing your own pipeline • Proven ability to close opportunities confidently and consistently • Commercially driven with strong earning motivation • Able to cross-sell and grow existing customer relationships • Highly self-motivated and comfortable working autonomously • Resilient, proactive and outcomes-focused • Strong communication and relationship-building skills • Friendly, collaborative and aligned with Jaam s values and culture • Excited by AI, automation and emerging technologies • Full right to work in the UK without sponsorship requirements What Success Looks Like to Us: • Consistently building and managing your own pipeline • Maintaining strong daily sales activity levels • Generating new business opportunities proactively • Growing existing customer revenue through cross-sell activity • Taking ownership of opportunities from start to finish • Exceeding targets and driving commercial growth • Helping shape a scalable sales engine as the business grows Why Join Us? • Join a fast-growing Microsoft and AI automation business • Opportunity to be part of an AI SaaS platform launch journey • Remote-first working environment with flexibility and autonomy • Direct access to founders and leadership • High ownership role with genuine progression opportunity • Flat structure with fast decision-making • Uncapped earning potential with accelerators • Work with leading UK and global brands • Collaborative, ambitious and supportive culture If you re an ambitious, commercially driven salesperson excited by AI, SaaS and high-growth technology, this is your opportunity to join at the perfect stage of the journey. You ll have the freedom to make an impact, the backing of an experienced leadership team and the chance to help shape the future commercial success of a fast-scaling automation and AI business. Ready to build something big? Apply now and be part of the next phase of growth at Jaam Automation. Apply now. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone regarding your application. Your data will be processed by Recruitment Revolution on the basis of legitimate interests for the purposes of the recruitment process. Please refer to the Recruitment Revolution Privacy Policy on their website for further details.
Business Development Manager Manchester/Liverpool Competitive Salary + Car allowance/Car + Bonus Do you want to work for a leading Wine business across the UK? Are you an experienced Business Development Manager with a great track record in bringing on new business and a passion for the wine market? The Advocate Group are currently representing a leading Wine business that is pioneer within the industry. They are looking for a Business Development Manager to actively seek out new accounts to partner with, while also continuing to increase sales with existing customers within the On Trade market. Key Responsibilities: Actively seek out new customers with a focus within the On Trade Working closely with customers to ensure they receive a timely and efficient service when placing orders Utilise existing knowledge and relationships within the industry Continue to maintain and develop relationships with current customers Maximise sales through educating customers on the company brand and portfolio Attend regular meetings with new and existing customers About You: Experience within Wine On Trade is essential Understanding of the patch is desirable Outcome focused Strong communication and people skills Able to demonstrate a passion for the industry Highly organised and good time management If the role and responsibilities sound like they are a fit for you then I d love to speak to you! The Advocate Group is a leading search and selection business providing top talent to the consumer products sector. If you re interested in finding out more about our available opportunities or how we can help you further your career, then please contact us today. Please get in touch with Roxy Gadd or click Apply Now to be considered for this vacancy.
Jul 30, 2026
Full time
Business Development Manager Manchester/Liverpool Competitive Salary + Car allowance/Car + Bonus Do you want to work for a leading Wine business across the UK? Are you an experienced Business Development Manager with a great track record in bringing on new business and a passion for the wine market? The Advocate Group are currently representing a leading Wine business that is pioneer within the industry. They are looking for a Business Development Manager to actively seek out new accounts to partner with, while also continuing to increase sales with existing customers within the On Trade market. Key Responsibilities: Actively seek out new customers with a focus within the On Trade Working closely with customers to ensure they receive a timely and efficient service when placing orders Utilise existing knowledge and relationships within the industry Continue to maintain and develop relationships with current customers Maximise sales through educating customers on the company brand and portfolio Attend regular meetings with new and existing customers About You: Experience within Wine On Trade is essential Understanding of the patch is desirable Outcome focused Strong communication and people skills Able to demonstrate a passion for the industry Highly organised and good time management If the role and responsibilities sound like they are a fit for you then I d love to speak to you! The Advocate Group is a leading search and selection business providing top talent to the consumer products sector. If you re interested in finding out more about our available opportunities or how we can help you further your career, then please contact us today. Please get in touch with Roxy Gadd or click Apply Now to be considered for this vacancy.
Our client is looking for an individual that has a great track record in sales and has experience with international deliveries. You will be covering the London and Thames Valley areas Salary 50k plus car allowance, commission and 25 days holiday plus Bank holiday Duties Include: Research and identify new business opportunities - including new markets, growth areas, trends, customers, partnerships, products and services - or new ways of reaching existing markets. Take ownership of the end-to-end sales process, from lead generation to closing the sale. Meet with customers face-to-face or on Teams. Understand the needs of your customers and be able to respond effectively with a plan of how to meet these. Lead on and support bid-writing and contracts where appropriate. Have a good understanding of the businesses' products or services and be able to advise others about them. Liaise with all departments, including operations and finance to on-board customers. Attend seminars, conferences and events to build your business's network and profile. Help to plan sales campaigns. Negotiate pricing with customers, and suppliers in some cases. Support the Sales and Marketing strategy. Develop a good understanding of our competitors, industry trends and industry commercials. Key Skills: Commercial awareness. Tenacity and drive to seek new business and meet or exceed targets. Interpersonal and networking skills for building and developing relationships with customers. A creative approach to work and seeking out new opportunities. Written and verbal communication skills - needed for communicating with a range of people, both internally and externally, as well as presentation skills. IT skills, including the use of spreadsheets and our CRM system. Teamworking skills and a collaborative approach to work. Decision-making and critical thinking skills. The ability to motivate yourself and set your own goals. Negotiating skills. A flexible approach to work with the ability to adapt to a fast-paced, ever-changing environment.
Jul 30, 2026
Full time
Our client is looking for an individual that has a great track record in sales and has experience with international deliveries. You will be covering the London and Thames Valley areas Salary 50k plus car allowance, commission and 25 days holiday plus Bank holiday Duties Include: Research and identify new business opportunities - including new markets, growth areas, trends, customers, partnerships, products and services - or new ways of reaching existing markets. Take ownership of the end-to-end sales process, from lead generation to closing the sale. Meet with customers face-to-face or on Teams. Understand the needs of your customers and be able to respond effectively with a plan of how to meet these. Lead on and support bid-writing and contracts where appropriate. Have a good understanding of the businesses' products or services and be able to advise others about them. Liaise with all departments, including operations and finance to on-board customers. Attend seminars, conferences and events to build your business's network and profile. Help to plan sales campaigns. Negotiate pricing with customers, and suppliers in some cases. Support the Sales and Marketing strategy. Develop a good understanding of our competitors, industry trends and industry commercials. Key Skills: Commercial awareness. Tenacity and drive to seek new business and meet or exceed targets. Interpersonal and networking skills for building and developing relationships with customers. A creative approach to work and seeking out new opportunities. Written and verbal communication skills - needed for communicating with a range of people, both internally and externally, as well as presentation skills. IT skills, including the use of spreadsheets and our CRM system. Teamworking skills and a collaborative approach to work. Decision-making and critical thinking skills. The ability to motivate yourself and set your own goals. Negotiating skills. A flexible approach to work with the ability to adapt to a fast-paced, ever-changing environment.
General Manager Location: Gloucester Salary: Up to £60,000 Basic Salary OTE Up to £70,000 Hours: Monday to Friday 08 00 The Opportunity We are looking for an experienced and driven General Manager to lead a successful automotive operation. This is a key leadership position responsible for the overall performance, profitability and success of the site. While a strong background in automotive aftersales is essential, this role extends beyond service and requires oversight of parts, sales and wider operational functions, ensuring all departments work together to deliver an exceptional customer experience. You will be a visible and hands-on leader who can inspire teams, drive performance and create a culture of accountability, collaboration and continuous improvement. If you thrive in a fast-paced automotive environment and enjoy developing people, improving operational performance and delivering outstanding results, we'd love to hear from you. General Manager - Key Responsibilities As General Manager, you will: • Lead and motivate teams across service, parts and sales functions to achieve business objectives and deliver exceptional customer service. • Take full responsibility for site performance, profitability and operational success. • Ensure compliance with all manufacturer standards, company procedures and statutory regulations. • Manage departmental costs and budgets while maximising efficiency and productivity. • Oversee workshop planning, resource allocation and operational performance. • Work collaboratively with department managers to create a joined-up and customer-focused approach across the site. • Monitor and drive KPI performance through strong leadership and effective performance management. • Coach, mentor and develop employees, apprentices and future leaders. • Conduct appraisals, regular one-to-ones and personal development reviews to support employee growth. • Build and maintain strong customer relationships. • Analyse business performance, identify opportunities for improvement and implement targeted action plans. • Ensure all Health & Safety policies, procedures and risk management requirements are met. General Manager - About You To be successful in this role, you will have: • Significant automotive industry experience, ideally within an Aftersales leadership position. • Strong operational and commercial awareness, with experience managing workshop performance and business operations. • A proven track record of leading, developing and motivating high-performing teams. • Excellent organisational and planning skills. • Strong understanding of customer satisfaction, market trends and business development opportunities. • A visible, hands-on leadership style with the ability to influence and engage others. • A commitment to delivering exceptional customer experiences. • A flexible and adaptable approach to leadership. • Confidence using business systems and technology. General Manager - Benefits • Basic salary up to £60,000 with OTE up to £70,000 • 23 days annual leave plus Bank Holidays • Additional birthday leave • Enhanced maternity and paternity benefits • Company pension scheme • Life assurance • Employee Assistance Programme and 24-hour GP access • Internal mentorship programme • Ongoing manufacturer and in-house training • Career progression opportunities • Recognition and reward programmes • Long service awards and enhanced annual leave after five years' service • Opportunity to join an award-winning business recognised as a Great Place to Work and Employer of the Year. Additional Information Successful applicants will be subject to a satisfactory DBS check prior to employment. Applications are welcomed from experienced candidates who may not meet every requirement listed. If you have the right experience, attitude and leadership capability, we'd love to start a conversation. Forward Assist Recruitment is operating as an employment agency. Forward Assist Recruitment is an Equal Opportunities employer; we welcome applicants from all backgrounds.
Jul 30, 2026
Full time
General Manager Location: Gloucester Salary: Up to £60,000 Basic Salary OTE Up to £70,000 Hours: Monday to Friday 08 00 The Opportunity We are looking for an experienced and driven General Manager to lead a successful automotive operation. This is a key leadership position responsible for the overall performance, profitability and success of the site. While a strong background in automotive aftersales is essential, this role extends beyond service and requires oversight of parts, sales and wider operational functions, ensuring all departments work together to deliver an exceptional customer experience. You will be a visible and hands-on leader who can inspire teams, drive performance and create a culture of accountability, collaboration and continuous improvement. If you thrive in a fast-paced automotive environment and enjoy developing people, improving operational performance and delivering outstanding results, we'd love to hear from you. General Manager - Key Responsibilities As General Manager, you will: • Lead and motivate teams across service, parts and sales functions to achieve business objectives and deliver exceptional customer service. • Take full responsibility for site performance, profitability and operational success. • Ensure compliance with all manufacturer standards, company procedures and statutory regulations. • Manage departmental costs and budgets while maximising efficiency and productivity. • Oversee workshop planning, resource allocation and operational performance. • Work collaboratively with department managers to create a joined-up and customer-focused approach across the site. • Monitor and drive KPI performance through strong leadership and effective performance management. • Coach, mentor and develop employees, apprentices and future leaders. • Conduct appraisals, regular one-to-ones and personal development reviews to support employee growth. • Build and maintain strong customer relationships. • Analyse business performance, identify opportunities for improvement and implement targeted action plans. • Ensure all Health & Safety policies, procedures and risk management requirements are met. General Manager - About You To be successful in this role, you will have: • Significant automotive industry experience, ideally within an Aftersales leadership position. • Strong operational and commercial awareness, with experience managing workshop performance and business operations. • A proven track record of leading, developing and motivating high-performing teams. • Excellent organisational and planning skills. • Strong understanding of customer satisfaction, market trends and business development opportunities. • A visible, hands-on leadership style with the ability to influence and engage others. • A commitment to delivering exceptional customer experiences. • A flexible and adaptable approach to leadership. • Confidence using business systems and technology. General Manager - Benefits • Basic salary up to £60,000 with OTE up to £70,000 • 23 days annual leave plus Bank Holidays • Additional birthday leave • Enhanced maternity and paternity benefits • Company pension scheme • Life assurance • Employee Assistance Programme and 24-hour GP access • Internal mentorship programme • Ongoing manufacturer and in-house training • Career progression opportunities • Recognition and reward programmes • Long service awards and enhanced annual leave after five years' service • Opportunity to join an award-winning business recognised as a Great Place to Work and Employer of the Year. Additional Information Successful applicants will be subject to a satisfactory DBS check prior to employment. Applications are welcomed from experienced candidates who may not meet every requirement listed. If you have the right experience, attitude and leadership capability, we'd love to start a conversation. Forward Assist Recruitment is operating as an employment agency. Forward Assist Recruitment is an Equal Opportunities employer; we welcome applicants from all backgrounds.
Service Delivery Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £50,000 £55,000 + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a key member of the management team and joint head of the Support Department, you will provide strong leadership, coaching, and direction to develop a high-performing team capable of delivering outstanding customer service. You will play a pivotal role in shaping service delivery strategy, strengthening client relationships, driving continuous improvement initiatives, and ensuring our services remain efficient, reliable, and aligned to both customer expectations and business objectives. As Service Delivery Manager, you will be responsible for the day-to-day leadership and performance of our Service Desk function, overseeing 1st Line, 2nd Line, and Service Management teams. You will ensure service excellence by driving the achievement of contractual KPIs, managing customer escalations, producing insightful service reporting, and maintaining high standards of operational performance across the support function. Duties Include: Ensure contractual KPIs, SLAs and compliance targets are consistently achieved. Build strong working relationships with Heads of Department to support business objectives and service delivery. Develop and deliver the Service Management Plan in line with organisational goals. Drive a culture of continuous improvement, accountability and service excellence. Manage resources effectively to deliver high-quality services within budget. Maintain and oversee key elements of the Service Management System (SMS). Maintain and develop the service catalogue to meet customer requirements. Identify service trends, risks and opportunities for improvement through data analysis. Lead major incident response and recovery activities. Ensure compliance with relevant regulations, standards and internal processes. Gather and act on customer feedback to enhance service quality. Monitor, review and improve service management processes and performance. Skills and Experience: Proven leadership experience within an IT Service Delivery or Managed Services environment. Strong knowledge of service management frameworks and best practices, including ITIL. Experience working with ISO / IEC 20000 service management standards. Excellent people management, coaching and team development skills. Experience of working within a Managed Service Provider. Strong stakeholder management and relationship-building abilities. Experience managing KPIs, SLAs and service performance reporting. Ability to analyse data and drive continual service improvements. Strong problem-solving and decision-making capabilities. Experience managing major incidents and customer escalations. Excellent organisational, communication and planning skills. Commercial awareness with experience managing budgets and resources. A proactive, customer-focused approach with a commitment to service excellence. The role is subject to a standard clear DBS being received. The Package: Company Profit Share (first £3,600 is tax free) 22 days annual leave plus bank holidays, increasing with length of service Birthday as additional paid leave Additional paid leave (dependent on company performance) Company sick pay policy Pension Scheme Private Medical Insurance including dental Free Parking Hybrid Working Progression opportunities Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, software development and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
Jul 30, 2026
Full time
Service Delivery Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £50,000 £55,000 + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a key member of the management team and joint head of the Support Department, you will provide strong leadership, coaching, and direction to develop a high-performing team capable of delivering outstanding customer service. You will play a pivotal role in shaping service delivery strategy, strengthening client relationships, driving continuous improvement initiatives, and ensuring our services remain efficient, reliable, and aligned to both customer expectations and business objectives. As Service Delivery Manager, you will be responsible for the day-to-day leadership and performance of our Service Desk function, overseeing 1st Line, 2nd Line, and Service Management teams. You will ensure service excellence by driving the achievement of contractual KPIs, managing customer escalations, producing insightful service reporting, and maintaining high standards of operational performance across the support function. Duties Include: Ensure contractual KPIs, SLAs and compliance targets are consistently achieved. Build strong working relationships with Heads of Department to support business objectives and service delivery. Develop and deliver the Service Management Plan in line with organisational goals. Drive a culture of continuous improvement, accountability and service excellence. Manage resources effectively to deliver high-quality services within budget. Maintain and oversee key elements of the Service Management System (SMS). Maintain and develop the service catalogue to meet customer requirements. Identify service trends, risks and opportunities for improvement through data analysis. Lead major incident response and recovery activities. Ensure compliance with relevant regulations, standards and internal processes. Gather and act on customer feedback to enhance service quality. Monitor, review and improve service management processes and performance. Skills and Experience: Proven leadership experience within an IT Service Delivery or Managed Services environment. Strong knowledge of service management frameworks and best practices, including ITIL. Experience working with ISO / IEC 20000 service management standards. Excellent people management, coaching and team development skills. Experience of working within a Managed Service Provider. Strong stakeholder management and relationship-building abilities. Experience managing KPIs, SLAs and service performance reporting. Ability to analyse data and drive continual service improvements. Strong problem-solving and decision-making capabilities. Experience managing major incidents and customer escalations. Excellent organisational, communication and planning skills. Commercial awareness with experience managing budgets and resources. A proactive, customer-focused approach with a commitment to service excellence. The role is subject to a standard clear DBS being received. The Package: Company Profit Share (first £3,600 is tax free) 22 days annual leave plus bank holidays, increasing with length of service Birthday as additional paid leave Additional paid leave (dependent on company performance) Company sick pay policy Pension Scheme Private Medical Insurance including dental Free Parking Hybrid Working Progression opportunities Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, software development and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
