AI Security Architect About the role As a AI Security Architect , you will lead the design and implementation of robust security architectures, standards, and governance frameworks for Artificial Intelligence (AI), Generative AI (GenAI), AI-powered applications, agents, copilots, and enterprise environments. This role requires a deep understanding of AI security, AI governance, cloud-native security, application security, data security, and enterprise security technologies. You will work closely with product teams, AI engineering teams, developers, security engineers, DevSecOps, legal, risk, and operations teams to ensure security is Embedded throughout the application life cycle, from solution design and vendor selection to deployment, operation, and ongoing monitoring. The role will define secure AI architecture patterns, provide security oversight for AI initiatives, and enable responsible AI adoption aligned with organisational policies and industry frameworks. Reporting to the Enterprise Security Architect and collaborating with stakeholders, such as the Head of Cyber Security, BISOs and Solutions Architects, you will assist in promoting a harmonised security architecture via standards, patterns, and tooling. Tell me more, tell me more Our client is currently looking for a new recruit in joining their team, please read on! You can also ask our friendly recruitment team any questions you may have about the role, between 8:30am-5:30pm Monday to Friday. Shifts: Monday - Friday (37.5 hours per week) The must haves: Extensive hands-on experience with Threat Modelling, SAST, DAST, and web application security, including OWASP Top 10, CWE Top 25, and SANS 25. Hands-on experience with GCP security architecture (IAM, VPC, Cloud KMS, Cloud Armor etc.) and other cloud-native security tools. Strong understanding of data security practices, including encryption, access control, data security controls and AI security standards. Up to date on cybersecurity threats, risk assessment, and frameworks/regulations (GDPR, PCI, NIST, ISO27001). Proven experience in requirements identification, solution testing, and vendor product selection. Demonstrated leadership and relationship management with internal and external partners, along with excellent communication and presentation skills to build consensus. Strongly self-motivated and able to present a credible and effective case for risk management and security requirements with tact and tenacity to senior executives Strategic orientation with ability to act tactically as required. Strong negotiator/facilitator and consensus builder with results-oriented commitment. Ability to interact at all levels of the organisation. Key responsibilities Partner with teams for development and implement of application/cloud security standards, patterns and guidelines that support ongoing deliveries and balance risk and business benefit. Continuously review the design and effectiveness of application/cloud security controls and develop a program of continuous security improvement. Define and maintain secure AI architecture patterns and standards for AI-powered applications, GenAI solutions, AI agents, and AI platforms, ensuring secure-by-design implementation across the organisation. Review and approve AI solution architectures to ensure appropriate security controls, data protection measures, identity controls, network security, and compliance requirements are incorporated before deployment. Perform AI-focused threat modelling and security assessments, identifying risks such as sensitive data exposure, prompt injection, indirect prompt attacks, model misuse, insecure plugins, excessive permissions, and supply chain vulnerabilities. Provide strategic security leadership for AI initiatives, partnering with architecture, engineering, risk, legal, data governance, and compliance teams to enable secure AI adoption while aligning with industry frameworks and standards including ISO/IEC 42001 (AI Management Systems), NIST AI Risk Management Framework (AI RMF), ISO 27001, CIS Controls, and organisational security policies. Identify gaps in existing AI architecture design and recommend changes or enhancements. Recommend and evaluate security tools including static and dynamic analysers, security frameworks, and tools for AI governance etc. Partner with engineering teams to integrate security controls into continuous integration, delivery and deployment processes. Introduce best practices and principles to enable consistent delivery and enable alignment with long-term direction through security architecture artefacts (Design patterns, Principles, Architecture contract and governance). Provide technical and architectural governance and guidance on security architecture and solutions. What's in it for you? - Our client loves to reward their people for doing a great job. This is a contract for 5-6 months. A day rate, in-scope IR35, £600.00-650 per day (via a Hays approved umbrella company) or £450.00-500 per day via Hays PAYE This role provides a remote working access from the comforts of your own home and only going to our state-of-the-art office in Reading/Paddington twice per week. Next Steps Once you've applied, one of our friendly recruitment consultants will give you a call and talk you through the screening process. If your application is successful, you'll be involved in a live virtual interview with one of our client's hiring managers to get to know you better. We look forward to speaking to you!
Jul 27, 2026
Contractor
AI Security Architect About the role As a AI Security Architect , you will lead the design and implementation of robust security architectures, standards, and governance frameworks for Artificial Intelligence (AI), Generative AI (GenAI), AI-powered applications, agents, copilots, and enterprise environments. This role requires a deep understanding of AI security, AI governance, cloud-native security, application security, data security, and enterprise security technologies. You will work closely with product teams, AI engineering teams, developers, security engineers, DevSecOps, legal, risk, and operations teams to ensure security is Embedded throughout the application life cycle, from solution design and vendor selection to deployment, operation, and ongoing monitoring. The role will define secure AI architecture patterns, provide security oversight for AI initiatives, and enable responsible AI adoption aligned with organisational policies and industry frameworks. Reporting to the Enterprise Security Architect and collaborating with stakeholders, such as the Head of Cyber Security, BISOs and Solutions Architects, you will assist in promoting a harmonised security architecture via standards, patterns, and tooling. Tell me more, tell me more Our client is currently looking for a new recruit in joining their team, please read on! You can also ask our friendly recruitment team any questions you may have about the role, between 8:30am-5:30pm Monday to Friday. Shifts: Monday - Friday (37.5 hours per week) The must haves: Extensive hands-on experience with Threat Modelling, SAST, DAST, and web application security, including OWASP Top 10, CWE Top 25, and SANS 25. Hands-on experience with GCP security architecture (IAM, VPC, Cloud KMS, Cloud Armor etc.) and other cloud-native security tools. Strong understanding of data security practices, including encryption, access control, data security controls and AI security standards. Up to date on cybersecurity threats, risk assessment, and frameworks/regulations (GDPR, PCI, NIST, ISO27001). Proven experience in requirements identification, solution testing, and vendor product selection. Demonstrated leadership and relationship management with internal and external partners, along with excellent communication and presentation skills to build consensus. Strongly self-motivated and able to present a credible and effective case for risk management and security requirements with tact and tenacity to senior executives Strategic orientation with ability to act tactically as required. Strong negotiator/facilitator and consensus builder with results-oriented commitment. Ability to interact at all levels of the organisation. Key responsibilities Partner with teams for development and implement of application/cloud security standards, patterns and guidelines that support ongoing deliveries and balance risk and business benefit. Continuously review the design and effectiveness of application/cloud security controls and develop a program of continuous security improvement. Define and maintain secure AI architecture patterns and standards for AI-powered applications, GenAI solutions, AI agents, and AI platforms, ensuring secure-by-design implementation across the organisation. Review and approve AI solution architectures to ensure appropriate security controls, data protection measures, identity controls, network security, and compliance requirements are incorporated before deployment. Perform AI-focused threat modelling and security assessments, identifying risks such as sensitive data exposure, prompt injection, indirect prompt attacks, model misuse, insecure plugins, excessive permissions, and supply chain vulnerabilities. Provide strategic security leadership for AI initiatives, partnering with architecture, engineering, risk, legal, data governance, and compliance teams to enable secure AI adoption while aligning with industry frameworks and standards including ISO/IEC 42001 (AI Management Systems), NIST AI Risk Management Framework (AI RMF), ISO 27001, CIS Controls, and organisational security policies. Identify gaps in existing AI architecture design and recommend changes or enhancements. Recommend and evaluate security tools including static and dynamic analysers, security frameworks, and tools for AI governance etc. Partner with engineering teams to integrate security controls into continuous integration, delivery and deployment processes. Introduce best practices and principles to enable consistent delivery and enable alignment with long-term direction through security architecture artefacts (Design patterns, Principles, Architecture contract and governance). Provide technical and architectural governance and guidance on security architecture and solutions. What's in it for you? - Our client loves to reward their people for doing a great job. This is a contract for 5-6 months. A day rate, in-scope IR35, £600.00-650 per day (via a Hays approved umbrella company) or £450.00-500 per day via Hays PAYE This role provides a remote working access from the comforts of your own home and only going to our state-of-the-art office in Reading/Paddington twice per week. Next Steps Once you've applied, one of our friendly recruitment consultants will give you a call and talk you through the screening process. If your application is successful, you'll be involved in a live virtual interview with one of our client's hiring managers to get to know you better. We look forward to speaking to you!
Our client is a Global FinTech with offices around the world inc Bristol and London in the UK . This AI Deployment Strategist role can be based out of Bristol or London offices. Ideally 3 days per week in the office but we could be a little bit more flexible for the ideal candidate. Location: London or Bristol - Hybrid, 3 days in the office Salary: range to - £130,000 p/a dependent on experience + excellent benefits They are looking for an AI Deployment Strategist .An embedded builder-consultant who partners with business units to identify AI automation opportunities and builds them. You will lead discovery, develop agents, own deployment, and drive adoption across the organisation. This is not a strategy-only role; you will be building and shipping solutions alongside stakeholders. Working across teams such as ops, finance, sales, and support, you will translate business problems into working AI solutions, collaborating closely with the AI Deployment Engineer where deep infrastructure is required. Job Responsibilities • Partner with business units to identify and scope high-impact AI and automation opportunities • Lead discovery and scoping sessions, then build the solution yourself • Design and develop AI agents and workflows using Python and LLM frameworks • Work with the AI Deployment Engineer to hand off anything requiring deep infrastructure • Own post-deployment adoption: training, feedback loops, and iteration • Build a library of reusable agent components and playbooks • Proactively surface new automation opportunities across the business Key Skills • Python & LLM agent frameworks (LangChain, CrewAI, LlamaIndex) • Prompt engineering & RAG pipelines • Business analysis & stakeholder management • Process mapping & workshop facilitation • Microsoft 365 & Microsoft Copilot No-code/low-code tooling (Zapier, Make) Desirable Skills • Experience in a deployment or implementation-focused technical role • Familiarity with RPA tools • Product management or solutions engineering background • Claude Code, Claude Cowork, or Claude Skills Experience • 3 5 years in a role blending business problem-solving with hands-on technical building solutions engineering, technical consulting, or a deployment/implementation role. • Able to design and build working AI agents and automation workflows independently using agent frameworks (LangChain, CrewAI, LlamaIndex, or similar) and / or tools such as Microsoft Copilot Studio, Claude Skills etc. • Strong enough technically to assess feasibility and scope what is buildable; commercially sharp enough to prioritise what is worth building. • Familiarity with LLMs, RAG pipelines, tool/function calling, and integrating AI into real business workflows. • Proven ability to lead discovery workshops and translate complex business problems into clear, executable briefs. • Comfortable owning a project end-to-end: discovery ? build ? deploy ? adoption. • Excellent stakeholder management able to run a workshop with a sceptical ops team and earn trust quickly. Comfortable with Microsoft 365 and Microsoft Copilot. Familiarity with AI productivity tools including Claude Code, Claude Cowork, and Claude Skills is a plus. • Nice to have: no-code/low-code tools (Zapier, Make, Power Automate) for rapid prototyping alongside coded solutions. • Background or experience as software engineer for 1-2 years Qualifications • Bachelor's degree in a relevant STEM field, or equivalent practical experience Python & LLM agent frameworks (LangChain, CrewAI, LlamaIndex) • Prompt engineering & RAG pipelines • Business analysis & stakeholder management • Process mapping & workshop facilitation • Microsoft 365 & Microsoft Copilot No-code/low-code tooling (Zapier, Make)Python & LLM agent frameworks (LangChain, CrewAI, LlamaIndex) • Prompt engineering & RAG pipelines • Business analysis & stakeholder management • Process mapping & workshop facilitation • Microsoft 365 & Microsoft Copilot No-code/low-code tooling (Zapier, Make) AI AI AI artificial Intelligence london bristol bristol london uk hybrid finance banking fintech fintech artificial Intelligence artificial Intelligence
Jul 24, 2026
Full time
Our client is a Global FinTech with offices around the world inc Bristol and London in the UK . This AI Deployment Strategist role can be based out of Bristol or London offices. Ideally 3 days per week in the office but we could be a little bit more flexible for the ideal candidate. Location: London or Bristol - Hybrid, 3 days in the office Salary: range to - £130,000 p/a dependent on experience + excellent benefits They are looking for an AI Deployment Strategist .An embedded builder-consultant who partners with business units to identify AI automation opportunities and builds them. You will lead discovery, develop agents, own deployment, and drive adoption across the organisation. This is not a strategy-only role; you will be building and shipping solutions alongside stakeholders. Working across teams such as ops, finance, sales, and support, you will translate business problems into working AI solutions, collaborating closely with the AI Deployment Engineer where deep infrastructure is required. Job Responsibilities • Partner with business units to identify and scope high-impact AI and automation opportunities • Lead discovery and scoping sessions, then build the solution yourself • Design and develop AI agents and workflows using Python and LLM frameworks • Work with the AI Deployment Engineer to hand off anything requiring deep infrastructure • Own post-deployment adoption: training, feedback loops, and iteration • Build a library of reusable agent components and playbooks • Proactively surface new automation opportunities across the business Key Skills • Python & LLM agent frameworks (LangChain, CrewAI, LlamaIndex) • Prompt engineering & RAG pipelines • Business analysis & stakeholder management • Process mapping & workshop facilitation • Microsoft 365 & Microsoft Copilot No-code/low-code tooling (Zapier, Make) Desirable Skills • Experience in a deployment or implementation-focused technical role • Familiarity with RPA tools • Product management or solutions engineering background • Claude Code, Claude Cowork, or Claude Skills Experience • 3 5 years in a role blending business problem-solving with hands-on technical building solutions engineering, technical consulting, or a deployment/implementation role. • Able to design and build working AI agents and automation workflows independently using agent frameworks (LangChain, CrewAI, LlamaIndex, or similar) and / or tools such as Microsoft Copilot Studio, Claude Skills etc. • Strong enough technically to assess feasibility and scope what is buildable; commercially sharp enough to prioritise what is worth building. • Familiarity with LLMs, RAG pipelines, tool/function calling, and integrating AI into real business workflows. • Proven ability to lead discovery workshops and translate complex business problems into clear, executable briefs. • Comfortable owning a project end-to-end: discovery ? build ? deploy ? adoption. • Excellent stakeholder management able to run a workshop with a sceptical ops team and earn trust quickly. Comfortable with Microsoft 365 and Microsoft Copilot. Familiarity with AI productivity tools including Claude Code, Claude Cowork, and Claude Skills is a plus. • Nice to have: no-code/low-code tools (Zapier, Make, Power Automate) for rapid prototyping alongside coded solutions. • Background or experience as software engineer for 1-2 years Qualifications • Bachelor's degree in a relevant STEM field, or equivalent practical experience Python & LLM agent frameworks (LangChain, CrewAI, LlamaIndex) • Prompt engineering & RAG pipelines • Business analysis & stakeholder management • Process mapping & workshop facilitation • Microsoft 365 & Microsoft Copilot No-code/low-code tooling (Zapier, Make)Python & LLM agent frameworks (LangChain, CrewAI, LlamaIndex) • Prompt engineering & RAG pipelines • Business analysis & stakeholder management • Process mapping & workshop facilitation • Microsoft 365 & Microsoft Copilot No-code/low-code tooling (Zapier, Make) AI AI AI artificial Intelligence london bristol bristol london uk hybrid finance banking fintech fintech artificial Intelligence artificial Intelligence
Data & AI Strategy Consultant / Architect - AI Transformation (GenAI & Agentic AI) Are you ready to shape the future of AI-driven enterprise transformation? We are working with a leading global consultancy at the forefront of AI innovation, helping organisations redesign how they operate, compete, and create value through Generative AI, agentic systems, and intelligent data platforms. This is a rare opportunity to join a fast-growing AI Strategy practice where you will operate at the intersection of strategy, architecture, and cutting-edge AI delivery, helping enterprise clients move from legacy environments to fully AI-enabled organisations. Salary: 90,000 - 110,000 + bonus & benefits Location: Hybrid (primarily remote with occasional travel to London, Manchester or Glasgow) What you will be doing You will play a key role in designing and delivering next-generation AI and data solutions that transform how global organisations operate: Lead the design of AI-enabled data platforms using AWS, Azure, and GCP, building scalable and self-optimising architectures Shape and deliver AI strategy and transformation roadmaps, enabling enterprise-wide adoption of GenAI, copilots, and agentic AI Architect intelligent cloud and hybrid ecosystems, supporting the modernisation of legacy data environments Design and implement agentic AI workflows, LLM-based applications, and decision intelligence platforms Drive automation through DevOps practices, CI/CD pipelines, and Infrastructure-as-Code (Terraform, CloudFormation) Develop enterprise data and AI architecture blueprints aligned with frameworks such as TOGAF and DAMA Engage with senior stakeholders and translate complex AI concepts into clear, actionable business outcomes Contribute to business development, thought leadership, and internal innovation initiatives What we are looking for You are an experienced consultant or architect who thrives in complex transformation environments and understands how to connect AI capability with business value. Essential experience: 10+ years' experience in data, analytics, AI, or enterprise architecture Strong consulting background delivering technology and AI transformation programmes Deep understanding of AI, machine learning, GenAI, and cloud data platforms Experience with AWS, Azure, or GCP Strong knowledge of data architecture, DevOps, and automation tooling Experience engaging with senior stakeholders and C-level audiences Proven ability to design and deliver end-to-end AI or data strategies and roadmaps Desirable: TOGAF or DAMA certification Experience with agentic AI systems, LLM applications, or AI product delivery Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
Jul 23, 2026
Full time
Data & AI Strategy Consultant / Architect - AI Transformation (GenAI & Agentic AI) Are you ready to shape the future of AI-driven enterprise transformation? We are working with a leading global consultancy at the forefront of AI innovation, helping organisations redesign how they operate, compete, and create value through Generative AI, agentic systems, and intelligent data platforms. This is a rare opportunity to join a fast-growing AI Strategy practice where you will operate at the intersection of strategy, architecture, and cutting-edge AI delivery, helping enterprise clients move from legacy environments to fully AI-enabled organisations. Salary: 90,000 - 110,000 + bonus & benefits Location: Hybrid (primarily remote with occasional travel to London, Manchester or Glasgow) What you will be doing You will play a key role in designing and delivering next-generation AI and data solutions that transform how global organisations operate: Lead the design of AI-enabled data platforms using AWS, Azure, and GCP, building scalable and self-optimising architectures Shape and deliver AI strategy and transformation roadmaps, enabling enterprise-wide adoption of GenAI, copilots, and agentic AI Architect intelligent cloud and hybrid ecosystems, supporting the modernisation of legacy data environments Design and implement agentic AI workflows, LLM-based applications, and decision intelligence platforms Drive automation through DevOps practices, CI/CD pipelines, and Infrastructure-as-Code (Terraform, CloudFormation) Develop enterprise data and AI architecture blueprints aligned with frameworks such as TOGAF and DAMA Engage with senior stakeholders and translate complex AI concepts into clear, actionable business outcomes Contribute to business development, thought leadership, and internal innovation initiatives What we are looking for You are an experienced consultant or architect who thrives in complex transformation environments and understands how to connect AI capability with business value. Essential experience: 10+ years' experience in data, analytics, AI, or enterprise architecture Strong consulting background delivering technology and AI transformation programmes Deep understanding of AI, machine learning, GenAI, and cloud data platforms Experience with AWS, Azure, or GCP Strong knowledge of data architecture, DevOps, and automation tooling Experience engaging with senior stakeholders and C-level audiences Proven ability to design and deliver end-to-end AI or data strategies and roadmaps Desirable: TOGAF or DAMA certification Experience with agentic AI systems, LLM applications, or AI product delivery Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
Lead Power Platform Consultant UK Remote 70k- 80k + Car Allowance + 9-Day Fortnight + Amazing Benefits An award-winning Microsoft Solutions Partner is hiring a Lead PPM & Power Platform Consultant to join their growing UK practice. This is a fantastic opportunity for someone who enjoys being both technically hands-on and strategically involved within a consultancy environment - leading enterprise client engagements, shaping delivery standards and helping evolve the organisation's PPM offering. What's on offer? 70,000- 80,000 base salary 5k Car allowance 9-day fortnight (every other Friday off) Private medical with Vitality Medicash plan + life assurance 25-28 days holiday + birthday off EV scheme, gym discounts & Costco membership Annual training budget & structured career progression Award-winning culture with genuine work/life balance Remote-first environment with enterprise-level project work The Role The successful candidate will take a lead role across Microsoft PPM and Power Platform consulting engagements, working with enterprise customers across sectors including financial services, technology, retail, government and utilities. This role is split across three key areas: Technical leadership and client delivery Practice development and standards Supporting the growth and evolution of the PPM proposition You'll be responsible for leading projects from discovery and requirements gathering through to solution design, implementation, user adoption and ongoing optimisation. Key responsibilities include: Leading Microsoft PPM and Power Platform implementations for enterprise customers Running client workshops to gather, define and challenge business requirements Designing scalable solutions aligned to customer goals and operational processes Configuring and implementing solutions across Project Online, Planner Premium and the wider Power Platform stack Providing technical leadership across engagements and supporting consultants with problem resolution Supporting customer stakeholder management throughout the project lifecycle Working closely with Project Managers to define implementation plans and delivery milestones Supporting User Acceptance Testing (UAT), training and solution adoption activities Advising customers on governance, best practice and roadmap planning Supporting presales activities including estimations, statements of work and solution proposals Contributing to proposition development aligned to the Microsoft roadmap Mentoring and developing junior consultants within the practice Supporting internal standards, delivery frameworks and continuous improvement initiatives Contributing to thought leadership activities including blogs, webinars and knowledge sharing Required experience: Strong consulting background delivering Microsoft PPM or adjacent solution Experience across technologies such as: Project Online Planner Premium Power Apps Power Automate Power BI Dataverse Azure DevOps / Project Operations beneficial Experience leading enterprise client engagements Strong stakeholder management and customer-facing communication skills Ability to translate business requirements into scalable technical solutions Experience mentoring consultants or leading delivery teams Comfortable operating in both technical and client-facing environments Desirable experience: Copilot Studio / AI Builder Power Platform governance and security Microsoft certifications (PL-400 / PL-600 etc.) Experience contributing to presales or proposition development UK remote role with travel to customer sites when required. Ready to Apply? Then why are you still reading? Apply Now!
Jul 21, 2026
Full time
Lead Power Platform Consultant UK Remote 70k- 80k + Car Allowance + 9-Day Fortnight + Amazing Benefits An award-winning Microsoft Solutions Partner is hiring a Lead PPM & Power Platform Consultant to join their growing UK practice. This is a fantastic opportunity for someone who enjoys being both technically hands-on and strategically involved within a consultancy environment - leading enterprise client engagements, shaping delivery standards and helping evolve the organisation's PPM offering. What's on offer? 70,000- 80,000 base salary 5k Car allowance 9-day fortnight (every other Friday off) Private medical with Vitality Medicash plan + life assurance 25-28 days holiday + birthday off EV scheme, gym discounts & Costco membership Annual training budget & structured career progression Award-winning culture with genuine work/life balance Remote-first environment with enterprise-level project work The Role The successful candidate will take a lead role across Microsoft PPM and Power Platform consulting engagements, working with enterprise customers across sectors including financial services, technology, retail, government and utilities. This role is split across three key areas: Technical leadership and client delivery Practice development and standards Supporting the growth and evolution of the PPM proposition You'll be responsible for leading projects from discovery and requirements gathering through to solution design, implementation, user adoption and ongoing optimisation. Key responsibilities include: Leading Microsoft PPM and Power Platform implementations for enterprise customers Running client workshops to gather, define and challenge business requirements Designing scalable solutions aligned to customer goals and operational processes Configuring and implementing solutions across Project Online, Planner Premium and the wider Power Platform stack Providing technical leadership across engagements and supporting consultants with problem resolution Supporting customer stakeholder management throughout the project lifecycle Working closely with Project Managers to define implementation plans and delivery milestones Supporting User Acceptance Testing (UAT), training and solution adoption activities Advising customers on governance, best practice and roadmap planning Supporting presales activities including estimations, statements of work and solution proposals Contributing to proposition development aligned to the Microsoft roadmap Mentoring and developing junior consultants within the practice Supporting internal standards, delivery frameworks and continuous improvement initiatives Contributing to thought leadership activities including blogs, webinars and knowledge sharing Required experience: Strong consulting background delivering Microsoft PPM or adjacent solution Experience across technologies such as: Project Online Planner Premium Power Apps Power Automate Power BI Dataverse Azure DevOps / Project Operations beneficial Experience leading enterprise client engagements Strong stakeholder management and customer-facing communication skills Ability to translate business requirements into scalable technical solutions Experience mentoring consultants or leading delivery teams Comfortable operating in both technical and client-facing environments Desirable experience: Copilot Studio / AI Builder Power Platform governance and security Microsoft certifications (PL-400 / PL-600 etc.) Experience contributing to presales or proposition development UK remote role with travel to customer sites when required. Ready to Apply? Then why are you still reading? Apply Now!
Drive Service Desk performance, enhance digital support, and reduce ticket demand through impactful enablement and training. Our Client has a requirement for a Service Desk Enablement & Digital Support, who will be required to work on a contract basis in Warrington. Role Purpose : This role sits within the Service Desk function and acts as a bridge between Service Desk analysts, IT service owners, business users and support teams. It focuses on increasing Service Desk capability, improving digital support and self-service adoption, strengthening knowledge management, supporting consistent ITSM practices and reducing avoidable ticket demand through effective enablement, communication and practical digital support. Candidates must be eligible for SC clearance to be considered for this position. Job Role Responsibilities: Help develop and deliver a Service Desk enablement and digital support strategy that improves adoption of ITSM tools, support processes, digital channels and self-service capabilities. Identify gaps in Service Desk analyst capability, digital support experience, knowledge availability and ticket handling consistency. Work with Service Desk leadership, resolver groups and business stakeholders to understand support needs, reduce friction and improve the end-user digital support journey. Drive behaviour change so that Service Desk tools, knowledge articles, request forms, automation, digital support channels and support processes are used consistently and effectively. Design and own a structured Service Desk training and enablement programme aligned to L1/L2 support needs, ITSM processes and customer service expectations. Deliver a mix of instructor-led training, workshops, floorwalking, knowledge refreshers and self-service learning content for Service Desk analysts and end users. Build capability across Service Desk areas including triage, ticket categorisation, escalation quality, request fulfilment, knowledge use, communication standards and first-contact resolution. Support ongoing development plans for Service Desk analysts, including new starters, cross-training and process change adoption. Promote automation and digital tools that reduce repetitive manual effort, improve ticket routing, increase accuracy and speed up common request fulfilment. Partner with automation, ServiceNow, Microsoft 365 and resolver teams to identify high-value Service Desk use cases such as password resets, access requests, onboarding tasks, reporting, notifications, knowledge prompts and guided support. Support rollout, communications, analyst training and user guidance for new Service Desk automation, digital support tools and productivity improvements. Identify and promote practical digital support improvements and productivity hacks that help analysts resolve tickets faster and improve the customer experience. Own and develop Service Desk digital knowledge content within the IT SharePoint / IT Hub, ensuring it is accurate, accessible and aligned to common support queries. Create and maintain knowledge articles, analyst guides, end-user how-to guides, FAQs, digital learning content, short-form training material and process guidance. Support a consistent Service Desk knowledge management and governance framework, including article ownership, review cycles and quality standards. Partner with Business Communication teams to deliver clear IT service updates, by producing regular IT newsletters, known issue communications and adoption campaigns that are concise, plain-English and user-centred. Use ticket trends, digital support analytics and analyst feedback to identify knowledge gaps and prioritise content that reduces repeat contacts and avoidable tickets. Act as a key interface between the Service Desk, resolver teams, IT service owners and business users for enablement and digital support initiatives. Engage with business users to promote self-service, improve request quality and increase awareness of available IT digital support channels. Define and track Service Desk enablement and digital support KPIs such as training participation and completion, analyst confidence, knowledge article usage, self-service adoption, automation uptake and benefits within the Service Desk team. Use Service Desk insights, ticket trends, digital support analytics, feedback and operational reporting to refine training plans, improve user experience and identify priority Service Desk automation and improvement opportunities. Experience / Skills / Knowledge / Qualifications: Understanding of Service Desk operations, including incident management, request fulfilment, triage, escalation, knowledge management and customer communication. Strong knowledge and experience using Microsoft 365 tools such as SharePoint, Teams, Copilot, Power Platform and knowledge-sharing platforms to support digital enablement. Experience with Service Desk or ITSM tooling, preferably ServiceNow, including knowledge articles, catalogues, forms, workflows, digital support channels or reporting. Experience designing and delivering training, enablement or process adoption activity for technical support teams. Experience creating digital learning and support content such as analyst guides, end-user guidance, videos, FAQs and process documentation. Desirable Experience supporting ServiceNow enhancements, administration, reporting, knowledge management, catalogue improvements or digital support workflows. Experience using analytics, ticket data, digital support metrics or feedback tools to identify trends, training needs and service improvement opportunities. Knowledge of digital adoption frameworks, change management approaches or user enablement methods. Relevant industry certifications such as ITIL Service Management, PRINCE2, Agile, Microsoft 365 or Power Platform. Company Information At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for Service Desk Enablement & Digital Support looking for new employment. As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.
Jul 07, 2026
Contractor
Drive Service Desk performance, enhance digital support, and reduce ticket demand through impactful enablement and training. Our Client has a requirement for a Service Desk Enablement & Digital Support, who will be required to work on a contract basis in Warrington. Role Purpose : This role sits within the Service Desk function and acts as a bridge between Service Desk analysts, IT service owners, business users and support teams. It focuses on increasing Service Desk capability, improving digital support and self-service adoption, strengthening knowledge management, supporting consistent ITSM practices and reducing avoidable ticket demand through effective enablement, communication and practical digital support. Candidates must be eligible for SC clearance to be considered for this position. Job Role Responsibilities: Help develop and deliver a Service Desk enablement and digital support strategy that improves adoption of ITSM tools, support processes, digital channels and self-service capabilities. Identify gaps in Service Desk analyst capability, digital support experience, knowledge availability and ticket handling consistency. Work with Service Desk leadership, resolver groups and business stakeholders to understand support needs, reduce friction and improve the end-user digital support journey. Drive behaviour change so that Service Desk tools, knowledge articles, request forms, automation, digital support channels and support processes are used consistently and effectively. Design and own a structured Service Desk training and enablement programme aligned to L1/L2 support needs, ITSM processes and customer service expectations. Deliver a mix of instructor-led training, workshops, floorwalking, knowledge refreshers and self-service learning content for Service Desk analysts and end users. Build capability across Service Desk areas including triage, ticket categorisation, escalation quality, request fulfilment, knowledge use, communication standards and first-contact resolution. Support ongoing development plans for Service Desk analysts, including new starters, cross-training and process change adoption. Promote automation and digital tools that reduce repetitive manual effort, improve ticket routing, increase accuracy and speed up common request fulfilment. Partner with automation, ServiceNow, Microsoft 365 and resolver teams to identify high-value Service Desk use cases such as password resets, access requests, onboarding tasks, reporting, notifications, knowledge prompts and guided support. Support rollout, communications, analyst training and user guidance for new Service Desk automation, digital support tools and productivity improvements. Identify and promote practical digital support improvements and productivity hacks that help analysts resolve tickets faster and improve the customer experience. Own and develop Service Desk digital knowledge content within the IT SharePoint / IT Hub, ensuring it is accurate, accessible and aligned to common support queries. Create and maintain knowledge articles, analyst guides, end-user how-to guides, FAQs, digital learning content, short-form training material and process guidance. Support a consistent Service Desk knowledge management and governance framework, including article ownership, review cycles and quality standards. Partner with Business Communication teams to deliver clear IT service updates, by producing regular IT newsletters, known issue communications and adoption campaigns that are concise, plain-English and user-centred. Use ticket trends, digital support analytics and analyst feedback to identify knowledge gaps and prioritise content that reduces repeat contacts and avoidable tickets. Act as a key interface between the Service Desk, resolver teams, IT service owners and business users for enablement and digital support initiatives. Engage with business users to promote self-service, improve request quality and increase awareness of available IT digital support channels. Define and track Service Desk enablement and digital support KPIs such as training participation and completion, analyst confidence, knowledge article usage, self-service adoption, automation uptake and benefits within the Service Desk team. Use Service Desk insights, ticket trends, digital support analytics, feedback and operational reporting to refine training plans, improve user experience and identify priority Service Desk automation and improvement opportunities. Experience / Skills / Knowledge / Qualifications: Understanding of Service Desk operations, including incident management, request fulfilment, triage, escalation, knowledge management and customer communication. Strong knowledge and experience using Microsoft 365 tools such as SharePoint, Teams, Copilot, Power Platform and knowledge-sharing platforms to support digital enablement. Experience with Service Desk or ITSM tooling, preferably ServiceNow, including knowledge articles, catalogues, forms, workflows, digital support channels or reporting. Experience designing and delivering training, enablement or process adoption activity for technical support teams. Experience creating digital learning and support content such as analyst guides, end-user guidance, videos, FAQs and process documentation. Desirable Experience supporting ServiceNow enhancements, administration, reporting, knowledge management, catalogue improvements or digital support workflows. Experience using analytics, ticket data, digital support metrics or feedback tools to identify trends, training needs and service improvement opportunities. Knowledge of digital adoption frameworks, change management approaches or user enablement methods. Relevant industry certifications such as ITIL Service Management, PRINCE2, Agile, Microsoft 365 or Power Platform. Company Information At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for Service Desk Enablement & Digital Support looking for new employment. As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.
Digital Transformation Consultant - London (Hybrid) - c 85K We're seeking an experienced Digital Transformation Consultant to join a growing consultancy at the forefront of Microsoft technologies. In this client-facing role, you'll help organisations re-imagine the way they work through innovative use of Microsoft Power Platform, Dynamics 365, Copilot, and emerging AI solutions. You'll play a central role in helping clients design and implement transformation programmes, from strategy through to delivery. This is an ideal role for someone who enjoys working with Microsoft's modern technologies and enabling businesses to achieve clear, lasting value. Key Responsibilities: Partner with senior stakeholders to understand business challenges and design digital transformation strategies that align with long-term goals. Lead workshops, discovery sessions, and presentations that engage and inspire client teams. Translate requirements into practical, scalable solutions using Power Platform, Dynamics 365, Copilot, and related Microsoft services. Deliver end-to-end consulting engagements - from digital maturity assessments through to solution design, deployment, and adoption. Skills & Experience: Experience in digital transformation roles, ideally in a consultancy environment. Deep expertise in Microsoft Power Platform, Dynamics 365 Customer Engagement, and AI-driven tools such as Copilot or Copilot Studio. Ability to run client workshops and deliver persuasive presentations. Excellent communication skills - confident engaging at C-level and translating technical concepts into business value. Track record of designing digital transformation road maps and leading large-scale change initiatives. If you are interested in this position please send your CV to (url removed) or call me +(phone number removed) to discuss this role in further detail.
Oct 08, 2025
Full time
Digital Transformation Consultant - London (Hybrid) - c 85K We're seeking an experienced Digital Transformation Consultant to join a growing consultancy at the forefront of Microsoft technologies. In this client-facing role, you'll help organisations re-imagine the way they work through innovative use of Microsoft Power Platform, Dynamics 365, Copilot, and emerging AI solutions. You'll play a central role in helping clients design and implement transformation programmes, from strategy through to delivery. This is an ideal role for someone who enjoys working with Microsoft's modern technologies and enabling businesses to achieve clear, lasting value. Key Responsibilities: Partner with senior stakeholders to understand business challenges and design digital transformation strategies that align with long-term goals. Lead workshops, discovery sessions, and presentations that engage and inspire client teams. Translate requirements into practical, scalable solutions using Power Platform, Dynamics 365, Copilot, and related Microsoft services. Deliver end-to-end consulting engagements - from digital maturity assessments through to solution design, deployment, and adoption. Skills & Experience: Experience in digital transformation roles, ideally in a consultancy environment. Deep expertise in Microsoft Power Platform, Dynamics 365 Customer Engagement, and AI-driven tools such as Copilot or Copilot Studio. Ability to run client workshops and deliver persuasive presentations. Excellent communication skills - confident engaging at C-level and translating technical concepts into business value. Track record of designing digital transformation road maps and leading large-scale change initiatives. If you are interested in this position please send your CV to (url removed) or call me +(phone number removed) to discuss this role in further detail.
Senior Technical Consultant - UK remote - c 70K We are seeking a Senior Technical Consultant to join a forward-looking organisation as it expands its AI practice. In this client-facing role, you will play a key part in shaping the adoption of Microsoft 365 Copilot, Copilot Studio, and related AI solutions, helping organisations unlock real value from emerging technologies. This is a hands-on consulting position where you'll work directly with clients to design, deliver, and embed AI-driven solutions, while also contributing to the organisation's wider AI strategy and thought leadership. Key Responsibilities: Partner directly with clients to design, deliver, and embed Microsoft Copilot and Copilot Studio solutions. Translate business needs into AI-powered work flows, agents, and extensions within Microsoft 365. Lead client engagements end-to-end, from scoping and discovery through to deployment, training, and adoption. Create demos, proof of concepts, and internal projects to showcase AI capabilities. Provide technical guidance and best practice recommendations to clients and colleagues. Feed client learning's into the wider AI strategy and go-to-market initiatives. Skills & Experience: Strong hands-on expertise with Microsoft Copilot and Copilot Studio. Proven experience in consulting roles with excellent communication and stakeholder engagement skills. Strong understanding of Microsoft 365 and related technologies. Familiarity with AI tools such as Azure AI Services, large language models (LLMs), or prompt engineering (desirable). Customer-focused mindset with the ability to deliver solutions that drive measurable business value. Clear and persuasive presentation skills, with the confidence to work directly with clients. You'll be joining a world-class company, renowned for delivering exceptional workplace engagement. This opportunity is ideal for a proactive individual who is eager to progress their career and ready to make a real impact.
Oct 02, 2025
Full time
Senior Technical Consultant - UK remote - c 70K We are seeking a Senior Technical Consultant to join a forward-looking organisation as it expands its AI practice. In this client-facing role, you will play a key part in shaping the adoption of Microsoft 365 Copilot, Copilot Studio, and related AI solutions, helping organisations unlock real value from emerging technologies. This is a hands-on consulting position where you'll work directly with clients to design, deliver, and embed AI-driven solutions, while also contributing to the organisation's wider AI strategy and thought leadership. Key Responsibilities: Partner directly with clients to design, deliver, and embed Microsoft Copilot and Copilot Studio solutions. Translate business needs into AI-powered work flows, agents, and extensions within Microsoft 365. Lead client engagements end-to-end, from scoping and discovery through to deployment, training, and adoption. Create demos, proof of concepts, and internal projects to showcase AI capabilities. Provide technical guidance and best practice recommendations to clients and colleagues. Feed client learning's into the wider AI strategy and go-to-market initiatives. Skills & Experience: Strong hands-on expertise with Microsoft Copilot and Copilot Studio. Proven experience in consulting roles with excellent communication and stakeholder engagement skills. Strong understanding of Microsoft 365 and related technologies. Familiarity with AI tools such as Azure AI Services, large language models (LLMs), or prompt engineering (desirable). Customer-focused mindset with the ability to deliver solutions that drive measurable business value. Clear and persuasive presentation skills, with the confidence to work directly with clients. You'll be joining a world-class company, renowned for delivering exceptional workplace engagement. This opportunity is ideal for a proactive individual who is eager to progress their career and ready to make a real impact.
