Agile Delivery Manager (Contract) Duration: 12 Months (Possibility for extension) Location: London/Hybrid (2 days per week on site) Salary: 85 - 88,000 (Dependent on experience) Role Profile The Agile Delivery Manager is responsible for the successful delivery of change through Agile methodologies. The role combines strong experience with Agile delivery frameworks, acting as a facilitator and intermediary escalation point to ensure consistent and high-quality outcomes. The role will work with programme and functional managers as well as individual contributors to plan, manage and deliver strategic outcomes. The Agile Delivery Manager is a combination of delivery assurance and Agile coaching for the teams. Key Accountabilities: Own and drive end-to-end delivery across multiple Agile initiatives Ensure alignment of delivery with organisational priorities and customer outcomes Establish and maintain delivery roadmaps, release plans, and milestones Monitor progress, performance, and quality of delivery using metrics and KPIs Champion Agile principles, frameworks, and best practices Coach teams to improve Agile maturity and performance Ensure consistent adoption of Agile tools, and practices Promote a culture of continuous improvement, learning, and innovation Implement information radiators and dashboards to measure team effectiveness, motivation and improvements Work to bring the product, operations and leadership groups together in collaborative ways of working Provide clear, concise reporting on team health, impediments to sustainable and high-quality delivery, delivery completion and forecast delivery completion based on Agile delivery metrics, risks, issues, dependencies, and outcomes Build a clear, root cause-based understanding of any issues arising in ways of working Translate delivery complexity into meaningful business outcomes Manage expectations and resolve conflicts across stakeholders Implement effective delivery governance, working closely with the Change Management Office Identify, manage, and mitigate risks, issues, and cross-team dependencies Act as escalation point for team impediments, delivery challenges and ensure timely resolution Ensure compliance with organisational standards, controls, and policies Foster a high-performing, collaborative, and accountable delivery culture Encourage ownership, empowerment, and self-organisation Ensure sustainable working and help improve skills in lean product development, adherence to Agile principles, inspect and adapt / continuous improvement Manage budgets, forecasts, and resource allocation across delivery initiatives Ensure optimal utilisation of people, tools, and technology. Assist in choices of tools which best support Agile ways of working and whole team effectiveness and collaboration Skills & Experience: Proven experience in Agile delivery roles Strong knowledge and hands-on experience with Agile frameworks Excellent stakeholder management and communication skills Strong understanding of delivery governance, risk management, and reporting Experience using tools such as Jira and Azure DevOps Experience with modern technologies such as AI, GraphQL Experience with use of latest Agile tracking and forecasting methods Strong communication and influencing skills Problem-solving and decision-making Resilience and adaptability Agile and project management certifications Background in digital, technology, or product-led environments Knowledge of DevOps, CI/CD, and modern engineering practices Candidates will need to show evidence of the above in their CV in order to be considered. If you feel you have the skills and experience and want to hear more about this role 'apply now' to declare your interest in this opportunity with our client. Your application will be observed by our dedicated team. We will respond to all successful applicants ASAP however, please be advised that we will always look to contact you further from this time should we need further applicants or if other opportunities arise relevant to your skillset. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Jul 30, 2026
Contractor
Agile Delivery Manager (Contract) Duration: 12 Months (Possibility for extension) Location: London/Hybrid (2 days per week on site) Salary: 85 - 88,000 (Dependent on experience) Role Profile The Agile Delivery Manager is responsible for the successful delivery of change through Agile methodologies. The role combines strong experience with Agile delivery frameworks, acting as a facilitator and intermediary escalation point to ensure consistent and high-quality outcomes. The role will work with programme and functional managers as well as individual contributors to plan, manage and deliver strategic outcomes. The Agile Delivery Manager is a combination of delivery assurance and Agile coaching for the teams. Key Accountabilities: Own and drive end-to-end delivery across multiple Agile initiatives Ensure alignment of delivery with organisational priorities and customer outcomes Establish and maintain delivery roadmaps, release plans, and milestones Monitor progress, performance, and quality of delivery using metrics and KPIs Champion Agile principles, frameworks, and best practices Coach teams to improve Agile maturity and performance Ensure consistent adoption of Agile tools, and practices Promote a culture of continuous improvement, learning, and innovation Implement information radiators and dashboards to measure team effectiveness, motivation and improvements Work to bring the product, operations and leadership groups together in collaborative ways of working Provide clear, concise reporting on team health, impediments to sustainable and high-quality delivery, delivery completion and forecast delivery completion based on Agile delivery metrics, risks, issues, dependencies, and outcomes Build a clear, root cause-based understanding of any issues arising in ways of working Translate delivery complexity into meaningful business outcomes Manage expectations and resolve conflicts across stakeholders Implement effective delivery governance, working closely with the Change Management Office Identify, manage, and mitigate risks, issues, and cross-team dependencies Act as escalation point for team impediments, delivery challenges and ensure timely resolution Ensure compliance with organisational standards, controls, and policies Foster a high-performing, collaborative, and accountable delivery culture Encourage ownership, empowerment, and self-organisation Ensure sustainable working and help improve skills in lean product development, adherence to Agile principles, inspect and adapt / continuous improvement Manage budgets, forecasts, and resource allocation across delivery initiatives Ensure optimal utilisation of people, tools, and technology. Assist in choices of tools which best support Agile ways of working and whole team effectiveness and collaboration Skills & Experience: Proven experience in Agile delivery roles Strong knowledge and hands-on experience with Agile frameworks Excellent stakeholder management and communication skills Strong understanding of delivery governance, risk management, and reporting Experience using tools such as Jira and Azure DevOps Experience with modern technologies such as AI, GraphQL Experience with use of latest Agile tracking and forecasting methods Strong communication and influencing skills Problem-solving and decision-making Resilience and adaptability Agile and project management certifications Background in digital, technology, or product-led environments Knowledge of DevOps, CI/CD, and modern engineering practices Candidates will need to show evidence of the above in their CV in order to be considered. If you feel you have the skills and experience and want to hear more about this role 'apply now' to declare your interest in this opportunity with our client. Your application will be observed by our dedicated team. We will respond to all successful applicants ASAP however, please be advised that we will always look to contact you further from this time should we need further applicants or if other opportunities arise relevant to your skillset. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Job Role: Service Manager - MOTS & SHAP Salary: £34,505 per year Hours: 37.5 hours per week Contract type: Permanent Location: Shepton Mallet Additional information: Participation in an on-call out-of-hours rota. Valid driver's licence and access to your own vehicle (business insurance will be required for work-related travel). Regular travel between services and partner organisations may be required. About Alongside Alongside is the new name for Julian House. We work with people experiencing social exclusion across the South and West of England, providing outreach, accommodation and support. Our clients may be sleeping rough, fleeing abuse, rebuilding after trauma, leaving prison, recovering from addiction, or trying to settle safely in a new community. Whatever their starting point, we work alongside people to help build safety, stability and independence. If you'd like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we're looking for! About the Role As Service Manager , you'll lead our MOTS (Mendip Off The Streets) & SHAP (Single Homelessness Accommodation Programme) services in Shepton Mallet , providing operational leadership and supporting teams to deliver high-quality, person-centred services for people experiencing homelessness and social exclusion. You'll be responsible for managing day-to-day service delivery, ensuring contractual and organisational standards are met while creating a positive, supportive environment where both staff and clients can thrive. Working closely with internal colleagues, commissioners and external partners, you'll drive continuous service improvement and ensure positive outcomes for the people we support. This is an exciting opportunity for an experienced manager who is passionate about leading teams, developing services and making a lasting difference within the local community. What you'll be doing Lead and manage local teams, providing effective supervision, support and performance management. Oversee the delivery of high-quality, person-centred services that achieve positive outcomes for clients. Ensure services meet contractual requirements, organisational standards, safeguarding responsibilities and agreed KPIs. Build strong relationships with commissioners, partner agencies and local stakeholders to improve opportunities for clients. Manage budgets, performance reporting and operational compliance across the service. Drive continuous service improvements while promoting Alongside's values and a positive team culture. Please note: Job descriptions are not exhaustive, and the successful candidate may occasionally be asked to undertake other duties that are broadly in line with the responsibilities of the role. You can view the full job description by clicking here. What we're looking for Experience managing teams within homelessness, housing, social care or a related support service. Strong leadership, communication and people management skills, with the ability to motivate and develop others. Experience managing service performance, budgets and achieving quality standards and contractual targets. A commitment to delivering person-centred, trauma-informed support and building positive relationships with partners. A full UK driving licence and access to your own vehicle, with flexibility to participate in the on-call rota. There are many great reasons to join our team! Access to our Rewards Platform, which includes an Employee Assistance Programme and Health Cash Plan. 27 days annual leave, including an extra day off for your birthday, plus bank holidays - increasing to 30 days after four years' continuous service. 30% staff discount at our charity shops. A generous and competitive pension scheme. Great opportunities for career development and free monthly training sessions from experienced facilitators. Blue Light Card eligibility, offering discounts on thousands of brands. A supportive culture where staff feedback is valued and regular supervisions are encouraged. Reflective Practice sessions facilitated by external professionals. Our Ethos As an Equal Opportunities employer, we have an Equality and Diversity Action Plan demonstrating our commitment to creating an inclusive culture. We welcome applications from people of all backgrounds and cultures, particularly those currently underrepresented within our workforce. We also encourage applications from people with lived experience. We are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter. If you require any reasonable adjustments or additional support during the recruitment process, please let us know. We welcome applications in all formats. DBS Checks This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. A criminal conviction will not necessarily prevent employment; each disclosure will be considered fairly and in line with our Data Protection Policy. Please note: We reserve the right to close this vacancy once a suitable candidate has been identified. Early applications are encouraged.
Jul 29, 2026
Full time
Job Role: Service Manager - MOTS & SHAP Salary: £34,505 per year Hours: 37.5 hours per week Contract type: Permanent Location: Shepton Mallet Additional information: Participation in an on-call out-of-hours rota. Valid driver's licence and access to your own vehicle (business insurance will be required for work-related travel). Regular travel between services and partner organisations may be required. About Alongside Alongside is the new name for Julian House. We work with people experiencing social exclusion across the South and West of England, providing outreach, accommodation and support. Our clients may be sleeping rough, fleeing abuse, rebuilding after trauma, leaving prison, recovering from addiction, or trying to settle safely in a new community. Whatever their starting point, we work alongside people to help build safety, stability and independence. If you'd like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we're looking for! About the Role As Service Manager , you'll lead our MOTS (Mendip Off The Streets) & SHAP (Single Homelessness Accommodation Programme) services in Shepton Mallet , providing operational leadership and supporting teams to deliver high-quality, person-centred services for people experiencing homelessness and social exclusion. You'll be responsible for managing day-to-day service delivery, ensuring contractual and organisational standards are met while creating a positive, supportive environment where both staff and clients can thrive. Working closely with internal colleagues, commissioners and external partners, you'll drive continuous service improvement and ensure positive outcomes for the people we support. This is an exciting opportunity for an experienced manager who is passionate about leading teams, developing services and making a lasting difference within the local community. What you'll be doing Lead and manage local teams, providing effective supervision, support and performance management. Oversee the delivery of high-quality, person-centred services that achieve positive outcomes for clients. Ensure services meet contractual requirements, organisational standards, safeguarding responsibilities and agreed KPIs. Build strong relationships with commissioners, partner agencies and local stakeholders to improve opportunities for clients. Manage budgets, performance reporting and operational compliance across the service. Drive continuous service improvements while promoting Alongside's values and a positive team culture. Please note: Job descriptions are not exhaustive, and the successful candidate may occasionally be asked to undertake other duties that are broadly in line with the responsibilities of the role. You can view the full job description by clicking here. What we're looking for Experience managing teams within homelessness, housing, social care or a related support service. Strong leadership, communication and people management skills, with the ability to motivate and develop others. Experience managing service performance, budgets and achieving quality standards and contractual targets. A commitment to delivering person-centred, trauma-informed support and building positive relationships with partners. A full UK driving licence and access to your own vehicle, with flexibility to participate in the on-call rota. There are many great reasons to join our team! Access to our Rewards Platform, which includes an Employee Assistance Programme and Health Cash Plan. 27 days annual leave, including an extra day off for your birthday, plus bank holidays - increasing to 30 days after four years' continuous service. 30% staff discount at our charity shops. A generous and competitive pension scheme. Great opportunities for career development and free monthly training sessions from experienced facilitators. Blue Light Card eligibility, offering discounts on thousands of brands. A supportive culture where staff feedback is valued and regular supervisions are encouraged. Reflective Practice sessions facilitated by external professionals. Our Ethos As an Equal Opportunities employer, we have an Equality and Diversity Action Plan demonstrating our commitment to creating an inclusive culture. We welcome applications from people of all backgrounds and cultures, particularly those currently underrepresented within our workforce. We also encourage applications from people with lived experience. We are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter. If you require any reasonable adjustments or additional support during the recruitment process, please let us know. We welcome applications in all formats. DBS Checks This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. A criminal conviction will not necessarily prevent employment; each disclosure will be considered fairly and in line with our Data Protection Policy. Please note: We reserve the right to close this vacancy once a suitable candidate has been identified. Early applications are encouraged.
Learning and Development Facilitator Location: Remote/Hybrid (Occasional travel to services/sites as needed) Salary: £22,568 per annum Vacancy Type: Permanent, Part Time (28 hours per week over 4 days) Closing Date: 17th of August 2026 Help shape confident practice through powerful, purpose-led learning. We re looking for a L&D Training Facilitator to join our team in Vauxhall (This is a primarily remote role, with occasional travel required to visit services/sites as needed.), working part-time (28 hours per week over 4 days). This is a hands-on facilitation role where you ll deliver engaging, inclusive and consistent learning across the organisation helping staff build the therapeutic knowledge and practical skills they need to support clients effectively. Working closely with the L&D Manager, you ll deliver training across virtual, hybrid and face-to-face formats, ensuring learning is accessible, well-timed, and aligned with operational needs. Your work will span everything from mandatory and compliance training to induction, EDI, leadership and management development, as well as specialist modules covering recovery, trauma-informed practice, justice, housing, clinical and employment services. What you ll be doing Deliver engaging training across a range of audiences and formats Facilitate core programmes including induction, compliance, EDI, leadership & behavioural skills Deliver therapeutic and recovery-focused learning (e.g. trauma-informed care, motivational approaches, psychosocial support) Adapt content into practical, real-world learning staff can apply immediately Work across a cross-cover model to maintain seamless delivery across the team Collaborate with SMEs and L&D colleagues to keep content accurate, relevant and aligned Behind the scenes Prepare lesson plans, resources and learning materials with accessibility in mind Support scheduling, attendance, certificates and LMS updates alongside the admin team Collect learner feedback and contribute to evaluation and impact reporting Maintain compliance with safeguarding, GDPR, and organisational standards What we re looking for Experience delivering training in health, social care, justice, recovery or education settings Confident facilitation skills across both virtual and in-person environments Ability to make complex therapeutic concepts simple, engaging and practical Strong communication, organisation and stakeholder management skills Comfortable using MS Office, LMS platforms and virtual delivery tools (Teams/Zoom) Nice to have Understanding of addiction, trauma-informed or recovery-oriented practice Experience with blended learning or accredited programmes L&D qualification (or willingness to work towards one) This is a role where no two days are the same, perfect for someone who enjoys variety, collaboration, and making a real difference through learning that matters. About Us We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community. We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us an employee, we will offer you the following benefits - Flexible working Training and development opportunities Simply Health Cashback Scheme (optional) Season Ticket Loan Scheme Cycle to work scheme Crisis Loan Scheme Electric Car Scheme 3 x Wellbeing Days (pro rata'd for part time employees) Access to Blue Light Card 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays Contributory Pension Scheme Employer matched contributions of up to 6% in the first two years service and up to 9% thereafter Death in Service Payment (2x annual salary) Critical Illness Insurance (subject to qualifying criteria) Please note that we may close this vacancy early if we receive a high volume of suitable applications. To Apply If you feel you are a suitable candidate and would like to work for Forward Trust, please click apply to be redirected to their website to complete your application.
Jul 27, 2026
Full time
Learning and Development Facilitator Location: Remote/Hybrid (Occasional travel to services/sites as needed) Salary: £22,568 per annum Vacancy Type: Permanent, Part Time (28 hours per week over 4 days) Closing Date: 17th of August 2026 Help shape confident practice through powerful, purpose-led learning. We re looking for a L&D Training Facilitator to join our team in Vauxhall (This is a primarily remote role, with occasional travel required to visit services/sites as needed.), working part-time (28 hours per week over 4 days). This is a hands-on facilitation role where you ll deliver engaging, inclusive and consistent learning across the organisation helping staff build the therapeutic knowledge and practical skills they need to support clients effectively. Working closely with the L&D Manager, you ll deliver training across virtual, hybrid and face-to-face formats, ensuring learning is accessible, well-timed, and aligned with operational needs. Your work will span everything from mandatory and compliance training to induction, EDI, leadership and management development, as well as specialist modules covering recovery, trauma-informed practice, justice, housing, clinical and employment services. What you ll be doing Deliver engaging training across a range of audiences and formats Facilitate core programmes including induction, compliance, EDI, leadership & behavioural skills Deliver therapeutic and recovery-focused learning (e.g. trauma-informed care, motivational approaches, psychosocial support) Adapt content into practical, real-world learning staff can apply immediately Work across a cross-cover model to maintain seamless delivery across the team Collaborate with SMEs and L&D colleagues to keep content accurate, relevant and aligned Behind the scenes Prepare lesson plans, resources and learning materials with accessibility in mind Support scheduling, attendance, certificates and LMS updates alongside the admin team Collect learner feedback and contribute to evaluation and impact reporting Maintain compliance with safeguarding, GDPR, and organisational standards What we re looking for Experience delivering training in health, social care, justice, recovery or education settings Confident facilitation skills across both virtual and in-person environments Ability to make complex therapeutic concepts simple, engaging and practical Strong communication, organisation and stakeholder management skills Comfortable using MS Office, LMS platforms and virtual delivery tools (Teams/Zoom) Nice to have Understanding of addiction, trauma-informed or recovery-oriented practice Experience with blended learning or accredited programmes L&D qualification (or willingness to work towards one) This is a role where no two days are the same, perfect for someone who enjoys variety, collaboration, and making a real difference through learning that matters. About Us We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community. We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us an employee, we will offer you the following benefits - Flexible working Training and development opportunities Simply Health Cashback Scheme (optional) Season Ticket Loan Scheme Cycle to work scheme Crisis Loan Scheme Electric Car Scheme 3 x Wellbeing Days (pro rata'd for part time employees) Access to Blue Light Card 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays Contributory Pension Scheme Employer matched contributions of up to 6% in the first two years service and up to 9% thereafter Death in Service Payment (2x annual salary) Critical Illness Insurance (subject to qualifying criteria) Please note that we may close this vacancy early if we receive a high volume of suitable applications. To Apply If you feel you are a suitable candidate and would like to work for Forward Trust, please click apply to be redirected to their website to complete your application.
