The Senior Risk Relationship Manager provides pivotal leadership in risk management, operational resilience, governance and data protection across Hope for Justice and Slave-Free Alliance globally. Advising on both threats, and opportunities across the organisation's portfolio, producing insights on emerging themes, particularly those affecting modern slavery and human trafficking, and NGO operations Operating at the second line of defence (L2), the role delivers independent oversight, guidance, and constructive challenge, strengthening risk management and compliance across the organisation. It supports and holds operational teams to account, ensuring risks are effectively identified, managed, and aligned with organisational risk appetite and governance requirements. Aligned with ISO 31000 principles, the role leads the development, maturation, and embedding of an enterprise risk approach that integrates risk into strategy, operations, and organisational culture, enabling clear ownership across both centralised and decentralised functions. The postholder works closely with operational and security leaders to strengthen organisational readiness for, and response to, major incidents and crises, ensuring effective escalation, coordination, and learning. The role also incorporates Data Protection within the remit and is responsible for monitoring and advising on the organisation's compliance with all applicable data protection laws. provide objective oversight without conflicts of interest. It is not expected that the role holder is an expert in every aspect of data protection legislation from the outset, but must be able to upskill as needed, interpret requirements, and collaborate with external specialists where appropriate. Their role focuses on promoting good data protection practice across the organisation, including ensuring staff awareness and adherence to internal processes (e.g. completion of training, conducting DPIAs, and following approved procedures) and leading on the creation of these where gaps are identified. Main Duties Risk Management Lead the strategic and operational development of the organisation's risk framework, ensuring alignment with ISO 31000 and organisational context Coordinate appropriate identification and management of risk across all senior leadership and accountable roles, ensuring coverages of all 12 classifications of risk per the HfJ framework: (Security; Safeguarding; Health & Safety; Financial; Corruption; People & Culture; Cyber, Information and IT; Governance; Legal & Compliance; Reputational; Quality; Strategic) Develop and oversee an annual roadmap and schedule to monitor, evaluate, and report on organisational risk maturity, risk strategies and risk transfer. Maintain and continuously improve risk reporting tools, registers, and dashboards for global risk tracking and visibility. Coordinate training and communication that promote collaboration and ownership of risk across functions. Provide clear and accessible risk reporting to senior leadership, country directors, and the Board of Trustees (via subcommittees). Risk Governance Lead coordination of the Risk & Compliance Committee, supporting the Chair to ensure key risks are accurately reported, well understood, and actively managed with Trustee oversight and governing mandates. Facilitate the setting of risk appetite and thresholds by the Board of Trustees, supporting their legal duties relating to risk, and ensuring organisational accountability. Author and maintain core risk policies in line with governance appetites and policy frameworks. Provide clear, concise and decision-oriented risk reporting to senior leadership and the Board of Trustees Strategy Integration Support strategy owners to plan and monitor achievement against commitments, identify delivery risks, and develop mitigation strategies. Author the organisation's annual Strategic Risk Outlook along with relevant country/thematic briefings. Embed risk-based thinking into decision-making, strategic planning and programme delivery to identify both threats and opportunities. Incident & Crisis Management Serve as a core member of the Incident and Crisis Management Teams (IMT/CMT), advising and supporting leadership and country teams during critical incidents. Coordinate internal investigations into serious incidents, liaising with the Charity Commission as required. Maintain the incident register, ensure robust documentation, and facilitate post-incident reviews, learning and feedback to risk registers. Support development of the organisation's complaints, accountability and whistleblowing mechanisms. Strengthen organisational readiness and resilience for potential high-impact events. Data Protection Compliance & Governance Keep the organisation on track with UK GDPR and equivalent laws in other regions. Make sure policies are up to date and actually used in day-to-day work. Offer clear, practical advice on what the law requires and how teams can meet it. Act as the central point of contact to the Information Commissioners Office (and other authorities) in the event of major data related incidents. Data Protection Impact Assessments (DPIAs) Lead the DPIA process and ensure alignment across the organisation. Help teams understand when a DPIA is needed and how to assess risks. Step in on complex or high-risk DPIAs to guide decision-making and agree on safeguards. Initiate DPIAs and involve the right people; providing oversight and guidance. Check that decisions and DPIA findings align with legal obligations. Advisory & Support Act as the go-to person for data protection questions from staff. Support project and operational teams to build privacy into new systems and ways of working. Advise on lawful bases, consent, transparency, and everyday compliance questions. Training & Awareness Lead the organisation's training and awareness activities relating to data protection. Risk Function: Connect DPIA outcomes with wider organisational risks. Ensure systems are designed with strong security and privacy controls. Key Result Areas Consistent application of the organisation's risk management framework. Clear and timely reporting of key risks and opportunities to governance bodies. Continuous improvement in risk maturity and learning culture. Professional, transparent, and effective incident and crisis management. Strong collaboration between risk, operations, and programme teams. Integration of risk considerations into major organisational strategies and initiatives. Consistent DPIAs in line with organizational risk. Soft Skills Strategic thinking - ability to connect detailed risks to big-picture objectives. Stakeholder engagement - builds credibility and trust at all levels. Adaptive communication - explains complex issues clearly and constructively. Problem-solving - confident and calm in uncertain situations. Execution - confident in the high-quality delivery of deep and complex work Collaboration - works effectively across teams and geographies. Emotional intelligence - empathetic, balanced, and composed in high-pressure situations. Resilience - maintains professionalism and focus through organisational change. Integrity - upholds confidentiality and ethical standards at all times. Technical Skills Strong understanding of enterprise risk management, ISO 31000, and governance structures. Experience analysing and reporting risks across multiple jurisdictions. Proven ability to design and maintain risk policies, frameworks, and guidance. Skilled in digital systems for risk and incident management (Power BI, Excel, PowerApps). Understanding of safeguarding, security, and cyber risks within an NGO context. Familiarity with Board governance processes and committee reporting. Experience leading after-action reviews and embedding organisational learning. Knowledge of modern slavery and human trafficking risks in global operations. Experience Minimum six years of relevant experience managing programmes, operations, or risk in international development, humanitarian, or human rights contexts. Experience managing serious incidents in security, safeguarding, reputational, or crisis areas. Experience working with Data Protection issues and management thereof Experience working across multiple countries or sectors (desirable). Education Educated to degree level Professional certification in risk management (ISO 31000, Institute of Risk Management), Global Governance, or a related field. With two additional years of professional experience desirable. Project management certification (PMD Pro, PRINCE2, Agile) desirable. We expect all our employees to understand and uphold the standards outlined in the Hope for Justice Safeguarding policies, acting with due care and attention to safeguard the wellbeing of anyone that encounters our work and reporting concerns if they do arise. As part of Hope for Justice/Slave Free Alliance, you will benefit from an excellent package including: . click apply for full job details
Jul 11, 2026
Full time
The Senior Risk Relationship Manager provides pivotal leadership in risk management, operational resilience, governance and data protection across Hope for Justice and Slave-Free Alliance globally. Advising on both threats, and opportunities across the organisation's portfolio, producing insights on emerging themes, particularly those affecting modern slavery and human trafficking, and NGO operations Operating at the second line of defence (L2), the role delivers independent oversight, guidance, and constructive challenge, strengthening risk management and compliance across the organisation. It supports and holds operational teams to account, ensuring risks are effectively identified, managed, and aligned with organisational risk appetite and governance requirements. Aligned with ISO 31000 principles, the role leads the development, maturation, and embedding of an enterprise risk approach that integrates risk into strategy, operations, and organisational culture, enabling clear ownership across both centralised and decentralised functions. The postholder works closely with operational and security leaders to strengthen organisational readiness for, and response to, major incidents and crises, ensuring effective escalation, coordination, and learning. The role also incorporates Data Protection within the remit and is responsible for monitoring and advising on the organisation's compliance with all applicable data protection laws. provide objective oversight without conflicts of interest. It is not expected that the role holder is an expert in every aspect of data protection legislation from the outset, but must be able to upskill as needed, interpret requirements, and collaborate with external specialists where appropriate. Their role focuses on promoting good data protection practice across the organisation, including ensuring staff awareness and adherence to internal processes (e.g. completion of training, conducting DPIAs, and following approved procedures) and leading on the creation of these where gaps are identified. Main Duties Risk Management Lead the strategic and operational development of the organisation's risk framework, ensuring alignment with ISO 31000 and organisational context Coordinate appropriate identification and management of risk across all senior leadership and accountable roles, ensuring coverages of all 12 classifications of risk per the HfJ framework: (Security; Safeguarding; Health & Safety; Financial; Corruption; People & Culture; Cyber, Information and IT; Governance; Legal & Compliance; Reputational; Quality; Strategic) Develop and oversee an annual roadmap and schedule to monitor, evaluate, and report on organisational risk maturity, risk strategies and risk transfer. Maintain and continuously improve risk reporting tools, registers, and dashboards for global risk tracking and visibility. Coordinate training and communication that promote collaboration and ownership of risk across functions. Provide clear and accessible risk reporting to senior leadership, country directors, and the Board of Trustees (via subcommittees). Risk Governance Lead coordination of the Risk & Compliance Committee, supporting the Chair to ensure key risks are accurately reported, well understood, and actively managed with Trustee oversight and governing mandates. Facilitate the setting of risk appetite and thresholds by the Board of Trustees, supporting their legal duties relating to risk, and ensuring organisational accountability. Author and maintain core risk policies in line with governance appetites and policy frameworks. Provide clear, concise and decision-oriented risk reporting to senior leadership and the Board of Trustees Strategy Integration Support strategy owners to plan and monitor achievement against commitments, identify delivery risks, and develop mitigation strategies. Author the organisation's annual Strategic Risk Outlook along with relevant country/thematic briefings. Embed risk-based thinking into decision-making, strategic planning and programme delivery to identify both threats and opportunities. Incident & Crisis Management Serve as a core member of the Incident and Crisis Management Teams (IMT/CMT), advising and supporting leadership and country teams during critical incidents. Coordinate internal investigations into serious incidents, liaising with the Charity Commission as required. Maintain the incident register, ensure robust documentation, and facilitate post-incident reviews, learning and feedback to risk registers. Support development of the organisation's complaints, accountability and whistleblowing mechanisms. Strengthen organisational readiness and resilience for potential high-impact events. Data Protection Compliance & Governance Keep the organisation on track with UK GDPR and equivalent laws in other regions. Make sure policies are up to date and actually used in day-to-day work. Offer clear, practical advice on what the law requires and how teams can meet it. Act as the central point of contact to the Information Commissioners Office (and other authorities) in the event of major data related incidents. Data Protection Impact Assessments (DPIAs) Lead the DPIA process and ensure alignment across the organisation. Help teams understand when a DPIA is needed and how to assess risks. Step in on complex or high-risk DPIAs to guide decision-making and agree on safeguards. Initiate DPIAs and involve the right people; providing oversight and guidance. Check that decisions and DPIA findings align with legal obligations. Advisory & Support Act as the go-to person for data protection questions from staff. Support project and operational teams to build privacy into new systems and ways of working. Advise on lawful bases, consent, transparency, and everyday compliance questions. Training & Awareness Lead the organisation's training and awareness activities relating to data protection. Risk Function: Connect DPIA outcomes with wider organisational risks. Ensure systems are designed with strong security and privacy controls. Key Result Areas Consistent application of the organisation's risk management framework. Clear and timely reporting of key risks and opportunities to governance bodies. Continuous improvement in risk maturity and learning culture. Professional, transparent, and effective incident and crisis management. Strong collaboration between risk, operations, and programme teams. Integration of risk considerations into major organisational strategies and initiatives. Consistent DPIAs in line with organizational risk. Soft Skills Strategic thinking - ability to connect detailed risks to big-picture objectives. Stakeholder engagement - builds credibility and trust at all levels. Adaptive communication - explains complex issues clearly and constructively. Problem-solving - confident and calm in uncertain situations. Execution - confident in the high-quality delivery of deep and complex work Collaboration - works effectively across teams and geographies. Emotional intelligence - empathetic, balanced, and composed in high-pressure situations. Resilience - maintains professionalism and focus through organisational change. Integrity - upholds confidentiality and ethical standards at all times. Technical Skills Strong understanding of enterprise risk management, ISO 31000, and governance structures. Experience analysing and reporting risks across multiple jurisdictions. Proven ability to design and maintain risk policies, frameworks, and guidance. Skilled in digital systems for risk and incident management (Power BI, Excel, PowerApps). Understanding of safeguarding, security, and cyber risks within an NGO context. Familiarity with Board governance processes and committee reporting. Experience leading after-action reviews and embedding organisational learning. Knowledge of modern slavery and human trafficking risks in global operations. Experience Minimum six years of relevant experience managing programmes, operations, or risk in international development, humanitarian, or human rights contexts. Experience managing serious incidents in security, safeguarding, reputational, or crisis areas. Experience working with Data Protection issues and management thereof Experience working across multiple countries or sectors (desirable). Education Educated to degree level Professional certification in risk management (ISO 31000, Institute of Risk Management), Global Governance, or a related field. With two additional years of professional experience desirable. Project management certification (PMD Pro, PRINCE2, Agile) desirable. We expect all our employees to understand and uphold the standards outlined in the Hope for Justice Safeguarding policies, acting with due care and attention to safeguard the wellbeing of anyone that encounters our work and reporting concerns if they do arise. As part of Hope for Justice/Slave Free Alliance, you will benefit from an excellent package including: . click apply for full job details
Job Description Management Group: Finance and Corporate Services Department: Strategy, Performance and Complaints Section: Strategy and Performance Job Title: Performance Business Intelligence Officer Reports to: Senior Data Analyst Purpose of the job To analyse customer needs to create, maintain and disseminate reports to managers and users in line with statutory and service specific requirements ensuring that reports are accurate and fit for purpose and meet users requirements. To implement and maintain data pipelines allowing data to be pulled from systems using a combination of SQL and APIs to a centralised warehouse using Extract Transformation and Load (ETL) processes enabling data analysis across the team. To create, maintain and produce reports that meet the needs of regulatory inspection and for monitoring performance, enabling effective service management, service improvement and the completion of surveys and statutory returns. Further development using Power BI to incorporate data across the entire corporate landscape and create insightful dashboards for partnership work. Principal Accountabilities Implementation Establish and analyse reporting requirements. Design enhancements to existing reports to meet changes in regulatory requirements. Streamlining and automating performance reporting wherever possible. Designing and implementing Power BI models from various data sources to create a centralised dashboard. Designing and implementing ETL pipelines to support with self-service reporting (Power BI) and enabling larger data sets to be analysed by the performance team. Produce usable technical documentation and user guides for applications Development of report design, layout and data definition for reports and logic for performance measures/statutory returns. Perform testing and problem resolution of new and enhanced reports. Manage implementation/deployment in accordance with change management and other approval procedures. Support service areas in using data to drive improvement, contributing proposals for remedial action where required. To ensure data contributes towards the Council meeting its statutory duties, particularly in relation to Equalities, regulators and statistical returns. Creating and writing reports to provide essential data and information required to support the preparation for external assessment and inspection. Provide technical guidance and advice on the suitability/feasibility of requests. To provide data and information required for needs assessments to build the Council s understanding of local needs including the issues affecting minority groups and provide insight for the Council, supported by evidence. To ensure data, research, management information and performance reports are accurate and comprehensible for staff, managers and Councillors. To undertake specified duties and tasks linked to the Strategy and Performance Team across Directorates. Organisational Control and Development To ensure that working practices and processes are developed that maximise the use of technology to ensure efficient and effective delivery of services to residents. To automate performance reporting to meet business needs and provide it via self-serve for clients. To develop internal & external service or functional networks to facilitate joint working, sharing of best practice and information. To review and develop the structures, procedures and working methods for which the post holder is responsible to ensure an integrated, effective and efficient approach to the delivery of services. Staff Management and Development To demonstrate achievement, drive and ownership to enhance and develop as an individual. Develop the skills of colleagues to support the production of reports. To lead and support the work of Data Analysts, providing professional and technical guidance on major issues and directly supervising the work of immediate subordinates. To line manage staff/agency workers or consultant resources engaged to assist in performance or data work from time to time Personal Effectiveness To work collaboratively with colleagues to ensure a One Council approach to work. To establish and develop effective working relationships and productive partnerships with relevant colleagues and partners. To deal promptly with all matters requiring the post holder s personal attention. To be fully conversant with relevant statutory provisions and the Council s constitution, processes and procedures and develop the full range of managerial and professional skills and knowledge to satisfy the requirements of the post. To keep up to date and comply with council policies on equality & diversity, health & safety, data protection, freedom of information, financial regulations, standing orders and other statutory and local policies and procedures. Person Specification Management Group: Finance and Corporate Services Department: Strategy, Performance and Complaints Section: Strategy and Performance Job Title: Business Intelligence Engineer Degree or equivalent experience Evidence of continuing professional development (b) Relevant technical experience, knowledge & skills/abilities Experience of gap analysis and data quality issues Experience and knowledge of developing and maintaining a reports catalogue and data relationships Experience of data presentation types (Table, Crosstab, Chart) Experience of different query structures (Simple, Combined, Merged) Understanding of Data Warehouse principles SQL Knowledge - TSQL, Stored Procedures, Common Table Expression (CTE) Python Report writing SSRS Power Platform such as PowerApps, Power Automate, Power BI and SharePoint. Knowledge of Liquid Logic either Adults or Childrens system Understanding of versioning and software lifecycles Knowledge and understanding of the legislation that relates to the handling of date and reporting and recording data (c) Other Additional Requirements Ability to create, test and validate reports and data. Able to be a credible adviser to senior managers & Members and demonstrate an insight/appreciation of their perspective. Able to develop detailed project plans and monitor their implementation. Able to demonstrate a commitment to equal opportunities and customer care Able to work successfully as part of a team, demonstrating a commitment to the team s aims and objectives High level of IT skills including knowledge of metadata elements (refresh date, owner etc), experience of multiple source queries (understanding of metrics and aggregates, understanding of contexts and context-specific metrics, understanding of underlying schemas/universes) Ability to develop & test to a provided specification and interpret business requirements into a technical specification Comply with our legal responsibilities under the Data Protection Act 2018 and thus General Data Protection Regulation (GDPR), Freedom of Information Act, Environmental Information Regulations and the Privacy and Electronic Regulations and Information Security Standards.
Jul 10, 2026
Contractor
Job Description Management Group: Finance and Corporate Services Department: Strategy, Performance and Complaints Section: Strategy and Performance Job Title: Performance Business Intelligence Officer Reports to: Senior Data Analyst Purpose of the job To analyse customer needs to create, maintain and disseminate reports to managers and users in line with statutory and service specific requirements ensuring that reports are accurate and fit for purpose and meet users requirements. To implement and maintain data pipelines allowing data to be pulled from systems using a combination of SQL and APIs to a centralised warehouse using Extract Transformation and Load (ETL) processes enabling data analysis across the team. To create, maintain and produce reports that meet the needs of regulatory inspection and for monitoring performance, enabling effective service management, service improvement and the completion of surveys and statutory returns. Further development using Power BI to incorporate data across the entire corporate landscape and create insightful dashboards for partnership work. Principal Accountabilities Implementation Establish and analyse reporting requirements. Design enhancements to existing reports to meet changes in regulatory requirements. Streamlining and automating performance reporting wherever possible. Designing and implementing Power BI models from various data sources to create a centralised dashboard. Designing and implementing ETL pipelines to support with self-service reporting (Power BI) and enabling larger data sets to be analysed by the performance team. Produce usable technical documentation and user guides for applications Development of report design, layout and data definition for reports and logic for performance measures/statutory returns. Perform testing and problem resolution of new and enhanced reports. Manage implementation/deployment in accordance with change management and other approval procedures. Support service areas in using data to drive improvement, contributing proposals for remedial action where required. To ensure data contributes towards the Council meeting its statutory duties, particularly in relation to Equalities, regulators and statistical returns. Creating and writing reports to provide essential data and information required to support the preparation for external assessment and inspection. Provide technical guidance and advice on the suitability/feasibility of requests. To provide data and information required for needs assessments to build the Council s understanding of local needs including the issues affecting minority groups and provide insight for the Council, supported by evidence. To ensure data, research, management information and performance reports are accurate and comprehensible for staff, managers and Councillors. To undertake specified duties and tasks linked to the Strategy and Performance Team across Directorates. Organisational Control and Development To ensure that working practices and processes are developed that maximise the use of technology to ensure efficient and effective delivery of services to residents. To automate performance reporting to meet business needs and provide it via self-serve for clients. To develop internal & external service or functional networks to facilitate joint working, sharing of best practice and information. To review and develop the structures, procedures and working methods for which the post holder is responsible to ensure an integrated, effective and efficient approach to the delivery of services. Staff Management and Development To demonstrate achievement, drive and ownership to enhance and develop as an individual. Develop the skills of colleagues to support the production of reports. To lead and support the work of Data Analysts, providing professional and technical guidance on major issues and directly supervising the work of immediate subordinates. To line manage staff/agency workers or consultant resources engaged to assist in performance or data work from time to time Personal Effectiveness To work collaboratively with colleagues to ensure a One Council approach to work. To establish and develop effective working relationships and productive partnerships with relevant colleagues and partners. To deal promptly with all matters requiring the post holder s personal attention. To be fully conversant with relevant statutory provisions and the Council s constitution, processes and procedures and develop the full range of managerial and professional skills and knowledge to satisfy the requirements of the post. To keep up to date and comply with council policies on equality & diversity, health & safety, data protection, freedom of information, financial regulations, standing orders and other statutory and local policies and procedures. Person Specification Management Group: Finance and Corporate Services Department: Strategy, Performance and Complaints Section: Strategy and Performance Job Title: Business Intelligence Engineer Degree or equivalent experience Evidence of continuing professional development (b) Relevant technical experience, knowledge & skills/abilities Experience of gap analysis and data quality issues Experience and knowledge of developing and maintaining a reports catalogue and data relationships Experience of data presentation types (Table, Crosstab, Chart) Experience of different query structures (Simple, Combined, Merged) Understanding of Data Warehouse principles SQL Knowledge - TSQL, Stored Procedures, Common Table Expression (CTE) Python Report writing SSRS Power Platform such as PowerApps, Power Automate, Power BI and SharePoint. Knowledge of Liquid Logic either Adults or Childrens system Understanding of versioning and software lifecycles Knowledge and understanding of the legislation that relates to the handling of date and reporting and recording data (c) Other Additional Requirements Ability to create, test and validate reports and data. Able to be a credible adviser to senior managers & Members and demonstrate an insight/appreciation of their perspective. Able to develop detailed project plans and monitor their implementation. Able to demonstrate a commitment to equal opportunities and customer care Able to work successfully as part of a team, demonstrating a commitment to the team s aims and objectives High level of IT skills including knowledge of metadata elements (refresh date, owner etc), experience of multiple source queries (understanding of metrics and aggregates, understanding of contexts and context-specific metrics, understanding of underlying schemas/universes) Ability to develop & test to a provided specification and interpret business requirements into a technical specification Comply with our legal responsibilities under the Data Protection Act 2018 and thus General Data Protection Regulation (GDPR), Freedom of Information Act, Environmental Information Regulations and the Privacy and Electronic Regulations and Information Security Standards.
General Manager - Surgery & Anaesthetics London 6-Month Fixed Term Contract Band 8b (Agenda for Change) or equivalent day rate We're working with a leading NHS Trust in London to recruit an experienced General Manager to provide operational leadership across Surgery & Anaesthetics . This is an excellent opportunity for an established NHS operational leader to join a high-performing surgical division, leading service delivery, performance improvement and operational management across a complex portfolio. Working closely with senior clinicians, nursing leaders and executive colleagues, you'll play a pivotal role in delivering high-quality patient care while ensuring performance, financial and operational objectives are achieved. The Role As General Manager, you will provide strategic and operational leadership across Surgery & Anaesthetics, ensuring services are safe, efficient and responsive while delivering against key national and local performance standards. Key responsibilities include: Providing operational leadership across Surgery & Anaesthetics services Leading delivery against key operational targets including RTT, PTL management, elective recovery and patient flow Working closely with Clinical Directors, Consultants, Matrons and senior nursing teams to improve service performance Managing budgets, business planning and financial performance, identifying opportunities for service improvement and efficiency Leading service transformation, pathway redesign and quality improvement initiatives Developing recovery plans where required and providing assurance through robust performance reporting Leading multidisciplinary teams, supporting workforce planning, recruitment and staff development Managing operational risks, complaints, governance and service escalations Building strong relationships across clinical, operational and corporate teams to deliver sustainable service improvements About You We're looking for an experienced NHS operational leader who thrives in fast-paced acute environments. You'll bring: Significant senior operational management experience within an Acute NHS Trust Previous leadership experience within Surgery, Anaesthetics or other complex elective care services Strong understanding of elective performance, RTT, PTL management and patient flow Experience managing budgets, business planning and operational performance Proven ability to lead service improvement and transformation programmes Excellent stakeholder management skills with the credibility to work alongside senior clinicians and executive leaders Strong leadership, people management and change management experience Ability to analyse complex performance data and implement effective recovery plans Why Apply? Opportunity to lead a large and high-profile surgical portfolio Work alongside experienced clinical and executive leadership teams Make a measurable impact on elective performance and operational delivery 6-month fixed-term opportunity with an immediate start Band 8b (Agenda for Change) or equivalent day rate Apply Now If you're an experienced NHS General Manager or Senior Operational Manager with a strong background in Surgery, Anaesthetics or Elective Care, we'd love to hear from you. This opportunity would suit candidates currently working as a General Manager, Divisional Manager, Operational Manager, Service Director or Senior Operations Manager within an Acute NHS Trust who are looking for their next interim leadership opportunity.
Jul 10, 2026
Seasonal
General Manager - Surgery & Anaesthetics London 6-Month Fixed Term Contract Band 8b (Agenda for Change) or equivalent day rate We're working with a leading NHS Trust in London to recruit an experienced General Manager to provide operational leadership across Surgery & Anaesthetics . This is an excellent opportunity for an established NHS operational leader to join a high-performing surgical division, leading service delivery, performance improvement and operational management across a complex portfolio. Working closely with senior clinicians, nursing leaders and executive colleagues, you'll play a pivotal role in delivering high-quality patient care while ensuring performance, financial and operational objectives are achieved. The Role As General Manager, you will provide strategic and operational leadership across Surgery & Anaesthetics, ensuring services are safe, efficient and responsive while delivering against key national and local performance standards. Key responsibilities include: Providing operational leadership across Surgery & Anaesthetics services Leading delivery against key operational targets including RTT, PTL management, elective recovery and patient flow Working closely with Clinical Directors, Consultants, Matrons and senior nursing teams to improve service performance Managing budgets, business planning and financial performance, identifying opportunities for service improvement and efficiency Leading service transformation, pathway redesign and quality improvement initiatives Developing recovery plans where required and providing assurance through robust performance reporting Leading multidisciplinary teams, supporting workforce planning, recruitment and staff development Managing operational risks, complaints, governance and service escalations Building strong relationships across clinical, operational and corporate teams to deliver sustainable service improvements About You We're looking for an experienced NHS operational leader who thrives in fast-paced acute environments. You'll bring: Significant senior operational management experience within an Acute NHS Trust Previous leadership experience within Surgery, Anaesthetics or other complex elective care services Strong understanding of elective performance, RTT, PTL management and patient flow Experience managing budgets, business planning and operational performance Proven ability to lead service improvement and transformation programmes Excellent stakeholder management skills with the credibility to work alongside senior clinicians and executive leaders Strong leadership, people management and change management experience Ability to analyse complex performance data and implement effective recovery plans Why Apply? Opportunity to lead a large and high-profile surgical portfolio Work alongside experienced clinical and executive leadership teams Make a measurable impact on elective performance and operational delivery 6-month fixed-term opportunity with an immediate start Band 8b (Agenda for Change) or equivalent day rate Apply Now If you're an experienced NHS General Manager or Senior Operational Manager with a strong background in Surgery, Anaesthetics or Elective Care, we'd love to hear from you. This opportunity would suit candidates currently working as a General Manager, Divisional Manager, Operational Manager, Service Director or Senior Operations Manager within an Acute NHS Trust who are looking for their next interim leadership opportunity.
Operations Manager - Residential Care Homes Location: Worthing, Havant & Southampton Salary: Up to 55,000 per annum + Car Allowance + Performance Bonus + Private Medical Insurance Contract: Full Time Permanent Are you an experienced Operations Manager looking to join an ambitious care provider where you'll genuinely influence the future of the business? We're recruiting on behalf of a growing, privately owned care group seeking an Operations Manager to oversee a portfolio of three residential care homes across the South Coast. This is a fantastic opportunity to join the business at an exciting stage of its growth, with further acquisitions planned and genuine opportunities to progress as the organisation expands. Reporting directly to the owner, you'll play a key role in supporting three Registered Managers, driving quality, strengthening governance and ensuring each home delivers outstanding care whilst achieving strong commercial performance. The portfolio currently consists of: 30-bed Residential Care Home in Worthing 26-bed Residential Care Home in Southampton 40-bed Residential Care Home in Havant With a newly acquired home joining the group, you'll play a key role in supporting its integration, improving standards where required and helping create consistency across the wider portfolio. The Role As Operations Manager, you'll become the owner's trusted operational partner, taking responsibility for the day-to-day oversight of the homes while supporting the business as it continues to grow. Key Responsibilities Support, coach and develop three Registered Managers across the portfolio. Drive high standards of care, governance and regulatory compliance. Lead internal audits, quality assurance visits and mock CQC inspections. Ensure homes achieve and maintain Good or Outstanding CQC ratings. Support the turnaround and improvement of a newly acquired residential home. Monitor occupancy, staffing levels, agency usage and financial performance. Manage complaints, safeguarding concerns and operational challenges. Build strong relationships with Local Authorities, healthcare professionals and external stakeholders. Develop systems and processes that support future business growth. Reduce the owner's day-to-day operational workload, allowing greater focus on acquisitions and strategic development. Potential opportunity to become the organisation's Nominated Individual, depending on experience. About You We're looking for someone who has a proven track record of delivering operational improvements within adult social care. You'll ideally have: Previous experience as an Operations Manager, Regional Support Manager or multi-site leader within residential elderly care. Alternatively, be an exceptional Registered Manager ready to step into your first regional position. Excellent knowledge of CQC regulations, governance and quality assurance. Experience improving care quality and supporting underperforming services. Strong commercial awareness with experience managing budgets, occupancy and agency spend. A collaborative leadership style with the ability to support and develop Registered Managers. Level 5 Diploma in Leadership for Health and Social Care (or equivalent). Full UK driving licence and willingness to travel regularly between services. Why Join? This is a unique opportunity to help shape the future of an expanding care provider. Rather than joining a large corporate organisation, you'll work closely with an engaged owner who is committed to growing the business through future acquisitions. As the portfolio expands, so too will your responsibility, career progression and earning potential. Salary & Benefits Up to 55,000 per annum. Performance-related annual bonus. Car allowance. Private medical insurance. Company pension scheme.
Jul 10, 2026
Full time
Operations Manager - Residential Care Homes Location: Worthing, Havant & Southampton Salary: Up to 55,000 per annum + Car Allowance + Performance Bonus + Private Medical Insurance Contract: Full Time Permanent Are you an experienced Operations Manager looking to join an ambitious care provider where you'll genuinely influence the future of the business? We're recruiting on behalf of a growing, privately owned care group seeking an Operations Manager to oversee a portfolio of three residential care homes across the South Coast. This is a fantastic opportunity to join the business at an exciting stage of its growth, with further acquisitions planned and genuine opportunities to progress as the organisation expands. Reporting directly to the owner, you'll play a key role in supporting three Registered Managers, driving quality, strengthening governance and ensuring each home delivers outstanding care whilst achieving strong commercial performance. The portfolio currently consists of: 30-bed Residential Care Home in Worthing 26-bed Residential Care Home in Southampton 40-bed Residential Care Home in Havant With a newly acquired home joining the group, you'll play a key role in supporting its integration, improving standards where required and helping create consistency across the wider portfolio. The Role As Operations Manager, you'll become the owner's trusted operational partner, taking responsibility for the day-to-day oversight of the homes while supporting the business as it continues to grow. Key Responsibilities Support, coach and develop three Registered Managers across the portfolio. Drive high standards of care, governance and regulatory compliance. Lead internal audits, quality assurance visits and mock CQC inspections. Ensure homes achieve and maintain Good or Outstanding CQC ratings. Support the turnaround and improvement of a newly acquired residential home. Monitor occupancy, staffing levels, agency usage and financial performance. Manage complaints, safeguarding concerns and operational challenges. Build strong relationships with Local Authorities, healthcare professionals and external stakeholders. Develop systems and processes that support future business growth. Reduce the owner's day-to-day operational workload, allowing greater focus on acquisitions and strategic development. Potential opportunity to become the organisation's Nominated Individual, depending on experience. About You We're looking for someone who has a proven track record of delivering operational improvements within adult social care. You'll ideally have: Previous experience as an Operations Manager, Regional Support Manager or multi-site leader within residential elderly care. Alternatively, be an exceptional Registered Manager ready to step into your first regional position. Excellent knowledge of CQC regulations, governance and quality assurance. Experience improving care quality and supporting underperforming services. Strong commercial awareness with experience managing budgets, occupancy and agency spend. A collaborative leadership style with the ability to support and develop Registered Managers. Level 5 Diploma in Leadership for Health and Social Care (or equivalent). Full UK driving licence and willingness to travel regularly between services. Why Join? This is a unique opportunity to help shape the future of an expanding care provider. Rather than joining a large corporate organisation, you'll work closely with an engaged owner who is committed to growing the business through future acquisitions. As the portfolio expands, so too will your responsibility, career progression and earning potential. Salary & Benefits Up to 55,000 per annum. Performance-related annual bonus. Car allowance. Private medical insurance. Company pension scheme.
Join Our Team as a Manager Administration Consulting Location: Chesterfield, Derbyshire or London Are you an experienced pensions consulting specialist with a strong background gained within pensions consultancy, third party administration or within a large defined benefits scheme looking for a fresh challenge? This is a truly exciting time to join the Brightwell pensions administration consulting team, at the beginning of a huge growth journey. As Manager Administration Consulting you will act as a trusted expert advisor to Brightwell's large pension scheme and insurance clients, providing advice on a broad range of pensions administration matters. What you'll do: Support from a technical perspective in the initiation and implementation of key projects such as GMP equalisation, factor reviews, automation enhancements and legislative change. Provide strategic and technical pensions expertise to the project manager and project team throughout the project lifecycle. Assist in the calculation workstream of new administration client implementations by developing an understanding of the scheme complexities and the impact on calculations. Develop or update calculation specifications and support in testing activities. Provide technical input across the workflows and communications workstreams. Update and maintain calculation specifications in response to legislative or regulatory changes, ensuring ongoing compliance and accuracy. Work with administration system provider, admin systems team and wider business to ensure a cohesive approach to scheme implementations and calculation changes. Act as an interface to clients on administration project matters. Prepare papers for Trustee and client service review meetings. Participate in client meetings and provide expert input as required. Support the resolution of escalated complaints by identifying root causes, correcting benefits in payment, and-where necessary-rectifying historic payment errors. Oversee process improvements to prevent recurrence and keep stakeholders informed. Participate in external industry forums to stay updated on the latest trends, best practices, and regulatory changes. Engage with industry peers, share insights, and contribute to discussions that shape the future of the industry. Represent the organisation at conferences, workshops, and seminars, and bring back valuable knowledge to inform strategies and initiatives. Monitor upcoming legislative and regulatory changes impacting pensions administration. Assess their impact on Brightwell and its clients, draft consultation responses, and recommend actions. Coordinate with relevant teams to ensure compliant and efficient implementation. This role would suit someone who: Essential: Experience in a top-tier pensions consultancy/third-party administrator or from a large defined benefit pension scheme. Excellent numeric, analytical and problem-solving skills. Advanced knowledge of Microsoft Office Excel. Strong verbal and written communication skills. Excellent organisational skills and the ability to manage multiple events and meet tight deadlines. Ability to communicate / interact across all levels and with teams throughout the business. Adaptability and willingness to adapt changes. Positive attitude & energy. Desirable Experience in developing and maintaining pensions administration software. Experience working with or in a pensions administration function. Knowledge of the pensions risk transfer market, including working with schemes as they move through the buy-in to buy-out process. Pensions qualification such as FIA or PMI. Why Brightwell? As a Brightwell colleague, you will enjoy a competitive salary, hybrid work practices, professional development, career development, and a great benefits package including: Annual performance bonus. 25 days holiday (increasing to 30 with service) plus bank holidays. A pension with 15-17% employer contributions (depending on age). 8 x salary Life Insurance. Generous family friendly policies, including up to 26 weeks full pay (maternity, adoption and paternity leave) Free health assessments. Health cash plan. Professional study support. Employee Assistance Programme and free Wellhub wellness network platform access. Building an inclusive work environment: Brightwell is committed to developing and maintaining an inclusive culture, ensuring that behaviours, working practices, and policies promote fair treatment and access to development opportunities for every colleague. We value the benefits a diverse workforce can bring and want Brightwell to be a place where all colleagues can thrive, feel that they belong, are valued, and contribute to our success. This is underpinned by Brightwell's RISE corporate values: Responsible, Impactful, Supportive & Expert. Apply Now!
Jul 10, 2026
Full time
Join Our Team as a Manager Administration Consulting Location: Chesterfield, Derbyshire or London Are you an experienced pensions consulting specialist with a strong background gained within pensions consultancy, third party administration or within a large defined benefits scheme looking for a fresh challenge? This is a truly exciting time to join the Brightwell pensions administration consulting team, at the beginning of a huge growth journey. As Manager Administration Consulting you will act as a trusted expert advisor to Brightwell's large pension scheme and insurance clients, providing advice on a broad range of pensions administration matters. What you'll do: Support from a technical perspective in the initiation and implementation of key projects such as GMP equalisation, factor reviews, automation enhancements and legislative change. Provide strategic and technical pensions expertise to the project manager and project team throughout the project lifecycle. Assist in the calculation workstream of new administration client implementations by developing an understanding of the scheme complexities and the impact on calculations. Develop or update calculation specifications and support in testing activities. Provide technical input across the workflows and communications workstreams. Update and maintain calculation specifications in response to legislative or regulatory changes, ensuring ongoing compliance and accuracy. Work with administration system provider, admin systems team and wider business to ensure a cohesive approach to scheme implementations and calculation changes. Act as an interface to clients on administration project matters. Prepare papers for Trustee and client service review meetings. Participate in client meetings and provide expert input as required. Support the resolution of escalated complaints by identifying root causes, correcting benefits in payment, and-where necessary-rectifying historic payment errors. Oversee process improvements to prevent recurrence and keep stakeholders informed. Participate in external industry forums to stay updated on the latest trends, best practices, and regulatory changes. Engage with industry peers, share insights, and contribute to discussions that shape the future of the industry. Represent the organisation at conferences, workshops, and seminars, and bring back valuable knowledge to inform strategies and initiatives. Monitor upcoming legislative and regulatory changes impacting pensions administration. Assess their impact on Brightwell and its clients, draft consultation responses, and recommend actions. Coordinate with relevant teams to ensure compliant and efficient implementation. This role would suit someone who: Essential: Experience in a top-tier pensions consultancy/third-party administrator or from a large defined benefit pension scheme. Excellent numeric, analytical and problem-solving skills. Advanced knowledge of Microsoft Office Excel. Strong verbal and written communication skills. Excellent organisational skills and the ability to manage multiple events and meet tight deadlines. Ability to communicate / interact across all levels and with teams throughout the business. Adaptability and willingness to adapt changes. Positive attitude & energy. Desirable Experience in developing and maintaining pensions administration software. Experience working with or in a pensions administration function. Knowledge of the pensions risk transfer market, including working with schemes as they move through the buy-in to buy-out process. Pensions qualification such as FIA or PMI. Why Brightwell? As a Brightwell colleague, you will enjoy a competitive salary, hybrid work practices, professional development, career development, and a great benefits package including: Annual performance bonus. 25 days holiday (increasing to 30 with service) plus bank holidays. A pension with 15-17% employer contributions (depending on age). 8 x salary Life Insurance. Generous family friendly policies, including up to 26 weeks full pay (maternity, adoption and paternity leave) Free health assessments. Health cash plan. Professional study support. Employee Assistance Programme and free Wellhub wellness network platform access. Building an inclusive work environment: Brightwell is committed to developing and maintaining an inclusive culture, ensuring that behaviours, working practices, and policies promote fair treatment and access to development opportunities for every colleague. We value the benefits a diverse workforce can bring and want Brightwell to be a place where all colleagues can thrive, feel that they belong, are valued, and contribute to our success. This is underpinned by Brightwell's RISE corporate values: Responsible, Impactful, Supportive & Expert. Apply Now!
Senior Complaints Officer (Housing) Location : Hackney E8 - Hybrid Rate : 339 per day (Umbrella) / 252 per day (PAYE) Start: ASAP Directorate : Climate, Homes and Economy / Housing Reports To : Performance Improvement and Complaints Manager Job Purpose : The London Borough of Hackney is seeking a Senior Complaints Officer to join our Housing Transformation Team. In this role, you will ensure our Housing services fulfill our complaints handling framework, providing assurance that robust corporate and statutory systems are in place. You will work closely with Assistant Directors and managers across the service to deliver responsive, customer-focused, and value-for-money services. Key Responsibilities : Undertake thorough investigations into sensitive and complex resident and Housing Ombudsman complaints, as well as managing Member Enquiries. Check and quality-assure the work of team members. Lead on workstreams and projects that involve managing input from partners and teams across the wider organisation. Identify where service failures and inefficiencies create unnecessary demand. Capture lessons learned and highlight common trends to drive long-term service improvements. Provide support and guidance to less experienced staff and Performance Officers in complaints handling. Build effective relationships with external partners to share intelligence and coordinate joint action. What We Are Looking For: Extensive experience in housing complaints investigation and resolution, with a track record of achieving excellent outcomes for residents. Experience of dealing with stage 1 and stage 2 complaint s with confidence The ability to cut through complex evidence, identify root causes, and reach timely, independent decisions. Outstanding interpersonal skills, with the ability to manage relationships with senior managers, partners, and residents who may be frustrated or angry due to service failures. A flexible approach, capable of contributing to multiple projects across different parts of the Housing service simultaneously. Sector Knowledge: Experience or in-depth knowledge in one or more of the following priority housing areas is highly advantageous: Housing Repairs Anti-Social Behaviour Management / Community Safety Home Ownership and Service Charges Tenancy Services and Income Collection TMO Management, Resident Engagement, and Planned Works Resident Safety To Apply : If you have the relevant experience and the drive to thrive in a high-performing culture and want to help us shape a better housing service for Hackney residents, please submit your CV today! Please note due to the high number of applications only successful applicants will be contacted Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
Jul 09, 2026
Seasonal
Senior Complaints Officer (Housing) Location : Hackney E8 - Hybrid Rate : 339 per day (Umbrella) / 252 per day (PAYE) Start: ASAP Directorate : Climate, Homes and Economy / Housing Reports To : Performance Improvement and Complaints Manager Job Purpose : The London Borough of Hackney is seeking a Senior Complaints Officer to join our Housing Transformation Team. In this role, you will ensure our Housing services fulfill our complaints handling framework, providing assurance that robust corporate and statutory systems are in place. You will work closely with Assistant Directors and managers across the service to deliver responsive, customer-focused, and value-for-money services. Key Responsibilities : Undertake thorough investigations into sensitive and complex resident and Housing Ombudsman complaints, as well as managing Member Enquiries. Check and quality-assure the work of team members. Lead on workstreams and projects that involve managing input from partners and teams across the wider organisation. Identify where service failures and inefficiencies create unnecessary demand. Capture lessons learned and highlight common trends to drive long-term service improvements. Provide support and guidance to less experienced staff and Performance Officers in complaints handling. Build effective relationships with external partners to share intelligence and coordinate joint action. What We Are Looking For: Extensive experience in housing complaints investigation and resolution, with a track record of achieving excellent outcomes for residents. Experience of dealing with stage 1 and stage 2 complaint s with confidence The ability to cut through complex evidence, identify root causes, and reach timely, independent decisions. Outstanding interpersonal skills, with the ability to manage relationships with senior managers, partners, and residents who may be frustrated or angry due to service failures. A flexible approach, capable of contributing to multiple projects across different parts of the Housing service simultaneously. Sector Knowledge: Experience or in-depth knowledge in one or more of the following priority housing areas is highly advantageous: Housing Repairs Anti-Social Behaviour Management / Community Safety Home Ownership and Service Charges Tenancy Services and Income Collection TMO Management, Resident Engagement, and Planned Works Resident Safety To Apply : If you have the relevant experience and the drive to thrive in a high-performing culture and want to help us shape a better housing service for Hackney residents, please submit your CV today! Please note due to the high number of applications only successful applicants will be contacted Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
JOB RESPONSIBILITY PERSONAL BANKER 27,000 LONDON PERMANANT FULL OFFICE-BASED Identifies and pursues sales opportunities through client referrals, SBI internal networks, corporate relationships, and personal network Delivers superior customer service, promptly handling all calls and emails received; fosters strong customer relations and actively promotes State Bank of India UK as the preferred provider of banking services Establishes and maintains the highest level of customer care and delivery standards, ensuring customer queries and complaints are addressed in a prompt and amenable manner, and, where applicable, directed to the relevant department on the client's behalf Identifies and pursues opportunities to cross-sell products and services to existing clients, through regular telephone &/or face-to-face contact and ongoing relationship building Fosters and maintains a welcoming, professional and service-oriented atmosphere within the banking hall To support the branch's business development initiatives by promoting and attending business development and sales events To process 'new a count's applications, including NRI, postal service and other miscellaneous service requests Preparation of DCS for service requests To handle all postal service requests To prepare the AML Risk Matrix and checklists for account opening Responsible for logging and maintenance of the postal register Designated as cover for the alternate Personal Banker position as and when required Responsible for operating cash, attending to customers and maintaining the cash register, ensuring compliance with the policies and procedures of the bank Responsible for processing of Remittances Responsible for the maintenance of AML format for Cash of more than £9000 on a daily basis Responsible for dispatching cheques for remittances. Responsible for providing cover for clerical staff as and when required Undertakes any other responsibility as delegated by the Area Branch Manager or so designated senior officer. PERSON SPECIFICATION Identifies and develops opportunities; innovates and makes things happen. Self-driven and self-reliant - set aims and targets, and leads by example. Results-oriented. Self-assured and confident. Prior experience in a similar role would be advantageous
Jul 09, 2026
Full time
JOB RESPONSIBILITY PERSONAL BANKER 27,000 LONDON PERMANANT FULL OFFICE-BASED Identifies and pursues sales opportunities through client referrals, SBI internal networks, corporate relationships, and personal network Delivers superior customer service, promptly handling all calls and emails received; fosters strong customer relations and actively promotes State Bank of India UK as the preferred provider of banking services Establishes and maintains the highest level of customer care and delivery standards, ensuring customer queries and complaints are addressed in a prompt and amenable manner, and, where applicable, directed to the relevant department on the client's behalf Identifies and pursues opportunities to cross-sell products and services to existing clients, through regular telephone &/or face-to-face contact and ongoing relationship building Fosters and maintains a welcoming, professional and service-oriented atmosphere within the banking hall To support the branch's business development initiatives by promoting and attending business development and sales events To process 'new a count's applications, including NRI, postal service and other miscellaneous service requests Preparation of DCS for service requests To handle all postal service requests To prepare the AML Risk Matrix and checklists for account opening Responsible for logging and maintenance of the postal register Designated as cover for the alternate Personal Banker position as and when required Responsible for operating cash, attending to customers and maintaining the cash register, ensuring compliance with the policies and procedures of the bank Responsible for processing of Remittances Responsible for the maintenance of AML format for Cash of more than £9000 on a daily basis Responsible for dispatching cheques for remittances. Responsible for providing cover for clerical staff as and when required Undertakes any other responsibility as delegated by the Area Branch Manager or so designated senior officer. PERSON SPECIFICATION Identifies and develops opportunities; innovates and makes things happen. Self-driven and self-reliant - set aims and targets, and leads by example. Results-oriented. Self-assured and confident. Prior experience in a similar role would be advantageous
We are inviting applications for Personl Banker position for an International Bank based in Wolverhampton Details has given below. Main Responsibility: To assist the branch in meeting its sales objectives by delivering 1st class customer care to existing clients and by the acquisition, and retention of new clients by developing and strengthening new clients' relationships. Job Responsibility: Identifies and pursues sales opportunities through client referrals, the bank's internal networks, corporate relationships, and personal network. Delivers superior customer service, promptly handling all calls and emails received; fosters strong customer relations and actively promotes the bank as the preferred provider of banking services. Establishes and maintains the highest level of customer care and delivery standards ensuring customer queries and complaints are addressed in a prompt and amenable manner and where applicable, directed to the relevant department on the client's behalf. Identifies and pursues opportunities to cross sell products and services to existing clients, through regular telephone &/or face to face contact and on-going relationship building. Fosters and maintains a welcoming, professional and service oriented atmosphere within the banking hall. To support the branch's business development initiatives by promoting and attending business development and sales events. To process 'new account' applications including NRI, postal service and other miscellaneous service requests. Preparation of DCS for service requests. To handle all postal service requests. To prepare AML Risk Matrix and check lists for account opening. Responsible for logging and maintenance of postal register. Designated as cover for the alternate Personal Banker position as and when required. Responsible for operating cash and attending to customers and maintenance of the cash register, ensuring compliance with the policies and procedures of the bank. Responsible for processing of Remittances. Responsible for dispatching cheques for remittances. Responsible for providing cover for clerical staff as and when required Undertakes any other responsibility as delegated by the Area Branch Manager or so designated senior officer. Competency: Excellent Networking skills. Excellent Sales Skills. Excellent Interpersonal skills. Excellent oral and written communication skills. Retail Sales experience. Ability to establish credibility and rapport; be friendly and personable and looks for ways to benefit the customer's financial relationship. Excellent customer contact skills; comfortable asking questions/interviewing customers about their financial situation; strong listening skills. Understands how to present features, and benefits of products and services to customers with differing need
Jul 09, 2026
Full time
We are inviting applications for Personl Banker position for an International Bank based in Wolverhampton Details has given below. Main Responsibility: To assist the branch in meeting its sales objectives by delivering 1st class customer care to existing clients and by the acquisition, and retention of new clients by developing and strengthening new clients' relationships. Job Responsibility: Identifies and pursues sales opportunities through client referrals, the bank's internal networks, corporate relationships, and personal network. Delivers superior customer service, promptly handling all calls and emails received; fosters strong customer relations and actively promotes the bank as the preferred provider of banking services. Establishes and maintains the highest level of customer care and delivery standards ensuring customer queries and complaints are addressed in a prompt and amenable manner and where applicable, directed to the relevant department on the client's behalf. Identifies and pursues opportunities to cross sell products and services to existing clients, through regular telephone &/or face to face contact and on-going relationship building. Fosters and maintains a welcoming, professional and service oriented atmosphere within the banking hall. To support the branch's business development initiatives by promoting and attending business development and sales events. To process 'new account' applications including NRI, postal service and other miscellaneous service requests. Preparation of DCS for service requests. To handle all postal service requests. To prepare AML Risk Matrix and check lists for account opening. Responsible for logging and maintenance of postal register. Designated as cover for the alternate Personal Banker position as and when required. Responsible for operating cash and attending to customers and maintenance of the cash register, ensuring compliance with the policies and procedures of the bank. Responsible for processing of Remittances. Responsible for dispatching cheques for remittances. Responsible for providing cover for clerical staff as and when required Undertakes any other responsibility as delegated by the Area Branch Manager or so designated senior officer. Competency: Excellent Networking skills. Excellent Sales Skills. Excellent Interpersonal skills. Excellent oral and written communication skills. Retail Sales experience. Ability to establish credibility and rapport; be friendly and personable and looks for ways to benefit the customer's financial relationship. Excellent customer contact skills; comfortable asking questions/interviewing customers about their financial situation; strong listening skills. Understands how to present features, and benefits of products and services to customers with differing need
We are inviting applications for Personl Banker position for an International Bank based in Manchester Details has given below. Main Responsibility: To assist the branch in meeting its sales objectives by delivering 1st class customer care to existing clients and by the acquisition, and retention of new clients by developing and strengthening new clients' relationships. Job Responsibility: Identifies and pursues sales opportunities through client referrals, the bank's internal networks, corporate relationships, and personal network. Delivers superior customer service, promptly handling all calls and emails received; fosters strong customer relations and actively promotes the bank as the preferred provider of banking services. Establishes and maintains the highest level of customer care and delivery standards ensuring customer queries and complaints are addressed in a prompt and amenable manner and where applicable, directed to the relevant department on the client's behalf. Identifies and pursues opportunities to cross sell products and services to existing clients, through regular telephone &/or face to face contact and on-going relationship building. Fosters and maintains a welcoming, professional and service oriented atmosphere within the banking hall. To support the branch's business development initiatives by promoting and attending business development and sales events. To process 'new account' applications including NRI, postal service and other miscellaneous service requests. Preparation of DCS for service requests. To handle all postal service requests. To prepare AML Risk Matrix and check lists for account opening. Responsible for logging and maintenance of postal register. Designated as cover for the alternate Personal Banker position as and when required. Responsible for operating cash and attending to customers and maintenance of the cash register, ensuring compliance with the policies and procedures of the bank. Responsible for processing of Remittances. Responsible for dispatching cheques for remittances. Responsible for providing cover for clerical staff as and when required Undertakes any other responsibility as delegated by the Area Branch Manager or so designated senior officer. Competency: Excellent Networking skills. Excellent Sales Skills. Excellent Interpersonal skills. Excellent oral and written communication skills. Retail Sales experience. Ability to establish credibility and rapport; be friendly and personable and looks for ways to benefit the customer's financial relationship. Excellent customer contact skills; comfortable asking questions/interviewing customers about their financial situation; strong listening skills. Understands how to present features, and benefits of products and services to customers with differing need
Jul 09, 2026
Full time
We are inviting applications for Personl Banker position for an International Bank based in Manchester Details has given below. Main Responsibility: To assist the branch in meeting its sales objectives by delivering 1st class customer care to existing clients and by the acquisition, and retention of new clients by developing and strengthening new clients' relationships. Job Responsibility: Identifies and pursues sales opportunities through client referrals, the bank's internal networks, corporate relationships, and personal network. Delivers superior customer service, promptly handling all calls and emails received; fosters strong customer relations and actively promotes the bank as the preferred provider of banking services. Establishes and maintains the highest level of customer care and delivery standards ensuring customer queries and complaints are addressed in a prompt and amenable manner and where applicable, directed to the relevant department on the client's behalf. Identifies and pursues opportunities to cross sell products and services to existing clients, through regular telephone &/or face to face contact and on-going relationship building. Fosters and maintains a welcoming, professional and service oriented atmosphere within the banking hall. To support the branch's business development initiatives by promoting and attending business development and sales events. To process 'new account' applications including NRI, postal service and other miscellaneous service requests. Preparation of DCS for service requests. To handle all postal service requests. To prepare AML Risk Matrix and check lists for account opening. Responsible for logging and maintenance of postal register. Designated as cover for the alternate Personal Banker position as and when required. Responsible for operating cash and attending to customers and maintenance of the cash register, ensuring compliance with the policies and procedures of the bank. Responsible for processing of Remittances. Responsible for dispatching cheques for remittances. Responsible for providing cover for clerical staff as and when required Undertakes any other responsibility as delegated by the Area Branch Manager or so designated senior officer. Competency: Excellent Networking skills. Excellent Sales Skills. Excellent Interpersonal skills. Excellent oral and written communication skills. Retail Sales experience. Ability to establish credibility and rapport; be friendly and personable and looks for ways to benefit the customer's financial relationship. Excellent customer contact skills; comfortable asking questions/interviewing customers about their financial situation; strong listening skills. Understands how to present features, and benefits of products and services to customers with differing need
JOB RESPONSIBILITY PERSONAL BANKER 27,000 WOLVERHAMPTON PERMANANT FULL OFFICE-BASED Identifies and pursues sales opportunities through client referrals, SBI internal networks, corporate relationships, and personal network Delivers superior customer service, promptly handling all calls and emails received; fosters strong customer relations and actively promotes State Bank of India UK as the preferred provider of banking services Establishes and maintains the highest level of customer care and delivery standards, ensuring customer queries and complaints are addressed in a prompt and amenable manner, and, where applicable, directed to the relevant department on the client's behalf Identifies and pursues opportunities to cross-sell products and services to existing clients, through regular telephone &/or face-to-face contact and ongoing relationship building Fosters and maintains a welcoming, professional and service-oriented atmosphere within the banking hall To support the branch's business development initiatives by promoting and attending business development and sales events To process 'new account's applications, including NRI, postal service and other miscellaneous service requests Preparation of DCS for service requests To handle all postal service requests To prepare the AML Risk Matrix and checklists for account opening Responsible for logging and maintenance of the postal register Designated as cover for the alternate Personal Banker position as and when required Responsible for operating cash, attending to customers and maintaining the cash register, ensuring compliance with the policies and procedures of the bank Responsible for processing of Remittances Responsible for the maintenance of AML format for Cash of more than £9000 on a daily basis Responsible for dispatching cheques for remittances. Responsible for providing cover for clerical staff as and when required Undertakes any other responsibility as delegated by the Area Branch Manager or so designated senior officer. PERSON SPECIFICATION Identifies and develops opportunities; innovates and makes things happen. Self-driven and self-reliant - set aims and targets, and leads by example. Results-oriented.
Jul 09, 2026
Full time
JOB RESPONSIBILITY PERSONAL BANKER 27,000 WOLVERHAMPTON PERMANANT FULL OFFICE-BASED Identifies and pursues sales opportunities through client referrals, SBI internal networks, corporate relationships, and personal network Delivers superior customer service, promptly handling all calls and emails received; fosters strong customer relations and actively promotes State Bank of India UK as the preferred provider of banking services Establishes and maintains the highest level of customer care and delivery standards, ensuring customer queries and complaints are addressed in a prompt and amenable manner, and, where applicable, directed to the relevant department on the client's behalf Identifies and pursues opportunities to cross-sell products and services to existing clients, through regular telephone &/or face-to-face contact and ongoing relationship building Fosters and maintains a welcoming, professional and service-oriented atmosphere within the banking hall To support the branch's business development initiatives by promoting and attending business development and sales events To process 'new account's applications, including NRI, postal service and other miscellaneous service requests Preparation of DCS for service requests To handle all postal service requests To prepare the AML Risk Matrix and checklists for account opening Responsible for logging and maintenance of the postal register Designated as cover for the alternate Personal Banker position as and when required Responsible for operating cash, attending to customers and maintaining the cash register, ensuring compliance with the policies and procedures of the bank Responsible for processing of Remittances Responsible for the maintenance of AML format for Cash of more than £9000 on a daily basis Responsible for dispatching cheques for remittances. Responsible for providing cover for clerical staff as and when required Undertakes any other responsibility as delegated by the Area Branch Manager or so designated senior officer. PERSON SPECIFICATION Identifies and develops opportunities; innovates and makes things happen. Self-driven and self-reliant - set aims and targets, and leads by example. Results-oriented.
Customer Experience Manager Salary: 40,510 + Excellent Civil Service Benefits Location: Birmingham (Hybrid Working -2 days in the office - non contractual) Permanent Full Time 37 hours per week Gi Group is delighted to be partnering with CCW (Consumer Council for Water) to support them in their recruitment of a Customer Experience Manager. This is a unique opportunity to join the independent voice for water consumers in England and Wales. As a Customer Experience Manager, you will have the chance to work closely with water companies, regulators and senior stakeholders, playing a key role in assessing customer service performance, influencing improvements and helping to shape the future customer experience agenda across the sector. The role offers significant ownership and influence across a range of high-profile customer experience initiatives, with a focus on stakeholder engagement and sector-wide impact rather than direct people management. THE ROLE As Customer Experience Manager, you will: Spearhead and coordinate CCW's suite of customer experience assessments of water companies. Build strong relationships with internal and external stakeholders, acting as a trusted and credible representative of CCW. Analyse customer service performance, complaints handling and assessment findings to identify areas for improvement. Prepare high-quality reports, briefings and recommendations for a variety of audiences. Facilitate discussions, workshops and assessment meetings with confidence and professionalism. Support the development of customer policy, guidance and future assessment frameworks. Use evidence and insight to encourage service improvements and drive positive outcomes. Represent CCW at meetings, forums and industry events across England and Wales. THE CANDIDATE We are looking for someone who is engaging, organised and people-focused, with: Experience working in customer experience, complaints, stakeholder engagement or a similar environment. Knowledge of regulated industries, utilities or the water sector is highly desirable, but not essential. Strong communication skills and the ability to articulate ideas clearly and influence others. Experience producing reports, briefings or recommendations based on evidence and analysis. Experience using data, research and customer insights to support decision-making. Excellent attention to detail and strong organisational skills. Confidence engaging with a wide range of stakeholders and directing discussions. The ability to build credibility, develop relationships and challenge constructively when required. Sound judgement, initiative and a collaborative approach to problem solving. A genuine passion for improving customer outcomes. Please note that regular travel across England and Wales is required, including occasional overnight stays. BENEFITS & OFFERING Hybrid working policy: 8 days per month office based, remainder can be worked from home. 25 days annual leave allowance plus 10 days' public and privilege holidays. Flexi time is available, with the ability to accrue and take time off in lieu throughout the year. Generous Civil Service Pension Health & Fitness allowance Paid allowance days for voluntary work Wellbeing Hour once a month Onsite Coffee shop Free Eye Test every 2 years and Free Flu Jab annually HOW TO APPLY: To be considered for this role, please click on the link provided. If you would like any further information about this vacancy before applying, please feel free to contact Kamila Korzeniewska on: Closing date: 15th July 2026, 23:55pm Should you require any support or assistance, please contact your local Gi Group office. Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, corporate members for Neurodiversity in business, Disability Confident committed members, Gold status for the Armed Forces Covenant, Bronze trail blazers for Racial Equality matters and Age Friendly Employer pledge members. Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website.
Jul 08, 2026
Full time
Customer Experience Manager Salary: 40,510 + Excellent Civil Service Benefits Location: Birmingham (Hybrid Working -2 days in the office - non contractual) Permanent Full Time 37 hours per week Gi Group is delighted to be partnering with CCW (Consumer Council for Water) to support them in their recruitment of a Customer Experience Manager. This is a unique opportunity to join the independent voice for water consumers in England and Wales. As a Customer Experience Manager, you will have the chance to work closely with water companies, regulators and senior stakeholders, playing a key role in assessing customer service performance, influencing improvements and helping to shape the future customer experience agenda across the sector. The role offers significant ownership and influence across a range of high-profile customer experience initiatives, with a focus on stakeholder engagement and sector-wide impact rather than direct people management. THE ROLE As Customer Experience Manager, you will: Spearhead and coordinate CCW's suite of customer experience assessments of water companies. Build strong relationships with internal and external stakeholders, acting as a trusted and credible representative of CCW. Analyse customer service performance, complaints handling and assessment findings to identify areas for improvement. Prepare high-quality reports, briefings and recommendations for a variety of audiences. Facilitate discussions, workshops and assessment meetings with confidence and professionalism. Support the development of customer policy, guidance and future assessment frameworks. Use evidence and insight to encourage service improvements and drive positive outcomes. Represent CCW at meetings, forums and industry events across England and Wales. THE CANDIDATE We are looking for someone who is engaging, organised and people-focused, with: Experience working in customer experience, complaints, stakeholder engagement or a similar environment. Knowledge of regulated industries, utilities or the water sector is highly desirable, but not essential. Strong communication skills and the ability to articulate ideas clearly and influence others. Experience producing reports, briefings or recommendations based on evidence and analysis. Experience using data, research and customer insights to support decision-making. Excellent attention to detail and strong organisational skills. Confidence engaging with a wide range of stakeholders and directing discussions. The ability to build credibility, develop relationships and challenge constructively when required. Sound judgement, initiative and a collaborative approach to problem solving. A genuine passion for improving customer outcomes. Please note that regular travel across England and Wales is required, including occasional overnight stays. BENEFITS & OFFERING Hybrid working policy: 8 days per month office based, remainder can be worked from home. 25 days annual leave allowance plus 10 days' public and privilege holidays. Flexi time is available, with the ability to accrue and take time off in lieu throughout the year. Generous Civil Service Pension Health & Fitness allowance Paid allowance days for voluntary work Wellbeing Hour once a month Onsite Coffee shop Free Eye Test every 2 years and Free Flu Jab annually HOW TO APPLY: To be considered for this role, please click on the link provided. If you would like any further information about this vacancy before applying, please feel free to contact Kamila Korzeniewska on: Closing date: 15th July 2026, 23:55pm Should you require any support or assistance, please contact your local Gi Group office. Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, corporate members for Neurodiversity in business, Disability Confident committed members, Gold status for the Armed Forces Covenant, Bronze trail blazers for Racial Equality matters and Age Friendly Employer pledge members. Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website.
We are inviting applications for Personl Banker position for an International Bank based in London Details has given below. Main Responsibility: To assist the branch in meeting its sales objectives by delivering 1st class customer care to existing clients and by the acquisition, and retention of new clients by developing and strengthening new clients' relationships. Job Responsibility: Identifies and pursues sales opportunities through client referrals, the bank's internal networks, corporate relationships, and personal network. Delivers superior customer service, promptly handling all calls and emails received; fosters strong customer relations and actively promotes the bank as the preferred provider of banking services. Establishes and maintains the highest level of customer care and delivery standards ensuring customer queries and complaints are addressed in a prompt and amenable manner and where applicable, directed to the relevant department on the client's behalf. Identifies and pursues opportunities to cross sell products and services to existing clients, through regular telephone &/or face to face contact and on-going relationship building. Fosters and maintains a welcoming, professional and service oriented atmosphere within the banking hall. To support the branch's business development initiatives by promoting and attending business development and sales events. To process 'new account' applications including NRI, postal service and other miscellaneous service requests. Preparation of DCS for service requests. To handle all postal service requests. To prepare AML Risk Matrix and check lists for account opening. Responsible for logging and maintenance of postal register. Designated as cover for the alternate Personal Banker position as and when required. Responsible for operating cash and attending to customers and maintenance of the cash register, ensuring compliance with the policies and procedures of the bank. Responsible for processing of Remittances. Responsible for dispatching cheques for remittances. Responsible for providing cover for clerical staff as and when required Undertakes any other responsibility as delegated by the Area Branch Manager or so designated senior officer. Competency: Excellent Networking skills. Excellent Sales Skills. Excellent Interpersonal skills. Excellent oral and written communication skills. Retail Sales experience. Ability to establish credibility and rapport; be friendly and personable and looks for ways to benefit the customer's financial relationship. Excellent customer contact skills; comfortable asking questions/interviewing customers about their financial situation; strong listening skills. Understands how to present features, and benefits of products and services to customers with differing need
Jul 08, 2026
Full time
We are inviting applications for Personl Banker position for an International Bank based in London Details has given below. Main Responsibility: To assist the branch in meeting its sales objectives by delivering 1st class customer care to existing clients and by the acquisition, and retention of new clients by developing and strengthening new clients' relationships. Job Responsibility: Identifies and pursues sales opportunities through client referrals, the bank's internal networks, corporate relationships, and personal network. Delivers superior customer service, promptly handling all calls and emails received; fosters strong customer relations and actively promotes the bank as the preferred provider of banking services. Establishes and maintains the highest level of customer care and delivery standards ensuring customer queries and complaints are addressed in a prompt and amenable manner and where applicable, directed to the relevant department on the client's behalf. Identifies and pursues opportunities to cross sell products and services to existing clients, through regular telephone &/or face to face contact and on-going relationship building. Fosters and maintains a welcoming, professional and service oriented atmosphere within the banking hall. To support the branch's business development initiatives by promoting and attending business development and sales events. To process 'new account' applications including NRI, postal service and other miscellaneous service requests. Preparation of DCS for service requests. To handle all postal service requests. To prepare AML Risk Matrix and check lists for account opening. Responsible for logging and maintenance of postal register. Designated as cover for the alternate Personal Banker position as and when required. Responsible for operating cash and attending to customers and maintenance of the cash register, ensuring compliance with the policies and procedures of the bank. Responsible for processing of Remittances. Responsible for dispatching cheques for remittances. Responsible for providing cover for clerical staff as and when required Undertakes any other responsibility as delegated by the Area Branch Manager or so designated senior officer. Competency: Excellent Networking skills. Excellent Sales Skills. Excellent Interpersonal skills. Excellent oral and written communication skills. Retail Sales experience. Ability to establish credibility and rapport; be friendly and personable and looks for ways to benefit the customer's financial relationship. Excellent customer contact skills; comfortable asking questions/interviewing customers about their financial situation; strong listening skills. Understands how to present features, and benefits of products and services to customers with differing need
JOB RESPONSIBILITY PERSONAL BANKER 27,000 LONDON PERMANANT FULL OFFICE-BASED Identifies and pursues sales opportunities through client referrals, SBI internal networks, corporate relationships, and personal network Delivers superior customer service, promptly handling all calls and emails received; fosters strong customer relations and actively promotes State Bank of India UK as the preferred provider of banking services Establishes and maintains the highest level of customer care and delivery standards, ensuring customer queries and complaints are addressed in a prompt and amenable manner, and, where applicable, directed to the relevant department on the client's behalf Identifies and pursues opportunities to cross-sell products and services to existing clients, through regular telephone &/or face-to-face contact and ongoing relationship building Fosters and maintains a welcoming, professional and service-oriented atmosphere within the banking hall To support the branch's business development initiatives by promoting and attending business development and sales events To process 'new a count's applications, including NRI, postal service and other miscellaneous service requests Preparation of DCS for service requests To handle all postal service requests To prepare the AML Risk Matrix and checklists for account opening Responsible for logging and maintenance of the postal register Designated as cover for the alternate Personal Banker position as and when required Responsible for operating cash, attending to customers and maintaining the cash register, ensuring compliance with the policies and procedures of the bank Responsible for processing of Remittances Responsible for the maintenance of AML format for Cash of more than £9000 on a daily basis Responsible for dispatching cheques for remittances. Responsible for providing cover for clerical staff as and when required Undertakes any other responsibility as delegated by the Area Branch Manager or so designated senior officer. PERSON SPECIFICATION Identifies and develops opportunities; innovates and makes things happen. Self-driven and self-reliant - set aims and targets, and leads by example. Results-oriented. Self-assured and confident. Prior experience in a similar role would be advantageous
Jul 08, 2026
Full time
JOB RESPONSIBILITY PERSONAL BANKER 27,000 LONDON PERMANANT FULL OFFICE-BASED Identifies and pursues sales opportunities through client referrals, SBI internal networks, corporate relationships, and personal network Delivers superior customer service, promptly handling all calls and emails received; fosters strong customer relations and actively promotes State Bank of India UK as the preferred provider of banking services Establishes and maintains the highest level of customer care and delivery standards, ensuring customer queries and complaints are addressed in a prompt and amenable manner, and, where applicable, directed to the relevant department on the client's behalf Identifies and pursues opportunities to cross-sell products and services to existing clients, through regular telephone &/or face-to-face contact and ongoing relationship building Fosters and maintains a welcoming, professional and service-oriented atmosphere within the banking hall To support the branch's business development initiatives by promoting and attending business development and sales events To process 'new a count's applications, including NRI, postal service and other miscellaneous service requests Preparation of DCS for service requests To handle all postal service requests To prepare the AML Risk Matrix and checklists for account opening Responsible for logging and maintenance of the postal register Designated as cover for the alternate Personal Banker position as and when required Responsible for operating cash, attending to customers and maintaining the cash register, ensuring compliance with the policies and procedures of the bank Responsible for processing of Remittances Responsible for the maintenance of AML format for Cash of more than £9000 on a daily basis Responsible for dispatching cheques for remittances. Responsible for providing cover for clerical staff as and when required Undertakes any other responsibility as delegated by the Area Branch Manager or so designated senior officer. PERSON SPECIFICATION Identifies and develops opportunities; innovates and makes things happen. Self-driven and self-reliant - set aims and targets, and leads by example. Results-oriented. Self-assured and confident. Prior experience in a similar role would be advantageous
D R Newitt & Associates
Newcastle Upon Tyne, Tyne And Wear
I'm currently supporting a well-established and growing food manufacturing business in the search for an experienced Technical Manager to join their leadership team. This business has a strong reputation for quality, customer service, and technical excellence. Following continued investment and growth, they are seeking a hands-on technical leader who can drive standards, strengthen customer relationships, and play a key role in shaping the future direction of the business. This is an excellent opportunity for an ambitious technical professional looking to take ownership of the technical function within a dynamic manufacturing environment. The Opportunity You will be the key technical contact for customers, suppliers, auditors, and internal stakeholders, ensuring the business maintains the highest standards while supporting continued commercial growth. Key Responsibilities Lead and manage the technical function, ensuring all products are safe, legal, and compliant with customer and legislative requirements. Maintain compliance with BRCGS standards and customer-specific requirements, ensuring audit readiness at all times. Develop and lead a capable technical team, creating a culture of accountability, engagement, and continuous improvement. Build strong relationships with retail and foodservice customers, acting as the senior technical representative for the business. Drive a quality-first culture throughout the manufacturing operation through visible leadership and regular factory engagement. Manage supplier quality and technical performance across an international supply base. Oversee technical systems including specifications, traceability, complaints, internal audits, supplier approval, and KPI reporting. Lead the business's sustainability and corporate responsibility activities in line with customer expectations. Produce regular management reporting and provide technical leadership at senior management meetings. Contribute to wider business strategy, operational improvement, and commercial decision-making. About You Proven experience in a site technical leadership role within food manufacturing. Strong knowledge of BRCGS standards and UK retailer requirements. Demonstrable success leading customer and third-party audits. Experience managing customer technical relationships across retail and/or food service channels. Strong understanding of supplier management and quality assurance within complex supply chains. A visible and engaging leader who enjoys spending time within the factory environment. Commercially aware with the ability to balance technical excellence and business objectives. Pragmatic, resilient, and solutions-focused, with a proactive approach to problem solving. Why Apply? This role offers the opportunity to join a successful and growing business where technical excellence is genuinely valued and where the successful candidate will have significant influence across the operation. Working closely with an experienced leadership team, you will have the autonomy to shape technical strategy, drive continuous improvement, and contribute directly to the next stage of the company's growth. For a confidential discussion or to learn more about this opportunity, please get in touch.
Jul 07, 2026
Full time
I'm currently supporting a well-established and growing food manufacturing business in the search for an experienced Technical Manager to join their leadership team. This business has a strong reputation for quality, customer service, and technical excellence. Following continued investment and growth, they are seeking a hands-on technical leader who can drive standards, strengthen customer relationships, and play a key role in shaping the future direction of the business. This is an excellent opportunity for an ambitious technical professional looking to take ownership of the technical function within a dynamic manufacturing environment. The Opportunity You will be the key technical contact for customers, suppliers, auditors, and internal stakeholders, ensuring the business maintains the highest standards while supporting continued commercial growth. Key Responsibilities Lead and manage the technical function, ensuring all products are safe, legal, and compliant with customer and legislative requirements. Maintain compliance with BRCGS standards and customer-specific requirements, ensuring audit readiness at all times. Develop and lead a capable technical team, creating a culture of accountability, engagement, and continuous improvement. Build strong relationships with retail and foodservice customers, acting as the senior technical representative for the business. Drive a quality-first culture throughout the manufacturing operation through visible leadership and regular factory engagement. Manage supplier quality and technical performance across an international supply base. Oversee technical systems including specifications, traceability, complaints, internal audits, supplier approval, and KPI reporting. Lead the business's sustainability and corporate responsibility activities in line with customer expectations. Produce regular management reporting and provide technical leadership at senior management meetings. Contribute to wider business strategy, operational improvement, and commercial decision-making. About You Proven experience in a site technical leadership role within food manufacturing. Strong knowledge of BRCGS standards and UK retailer requirements. Demonstrable success leading customer and third-party audits. Experience managing customer technical relationships across retail and/or food service channels. Strong understanding of supplier management and quality assurance within complex supply chains. A visible and engaging leader who enjoys spending time within the factory environment. Commercially aware with the ability to balance technical excellence and business objectives. Pragmatic, resilient, and solutions-focused, with a proactive approach to problem solving. Why Apply? This role offers the opportunity to join a successful and growing business where technical excellence is genuinely valued and where the successful candidate will have significant influence across the operation. Working closely with an experienced leadership team, you will have the autonomy to shape technical strategy, drive continuous improvement, and contribute directly to the next stage of the company's growth. For a confidential discussion or to learn more about this opportunity, please get in touch.
An exciting opportunity has arisen for an experienced Compliance Advisory Manager to join a growing banking organisation, reporting directly to the Head of Compliance Oversight on 12-month fixed term contract. This role offers the chance to play a key part in maintaining a strong compliance culture while ensuring adherence to FCA, PRA and wider regulatory requirements across UK Retail and Corporate Banking operations. As Compliance Manager, you will provide expert regulatory guidance to business stakeholders, oversee regulatory reporting, support regulatory change initiatives, conduct horizon scanning, and assist in delivering the annual Compliance Plan. You will review policies, procedures, financial promotions, and governance frameworks, while supporting senior management, committees and regulatory engagement activities. The role also includes compliance monitoring, risk assessment, staff training, management information reporting and supporting cross-border business activities. Role: Banking Compliance manager, Regulatory Compliance Manager, Senior Compliance Officer, Banking Compliance Manager, Compliance & Risk Manager Salary: £75k-£80k Plus plus discretionary bonus and great benefits including 12.5% pension Location: Central London - 1 day a week work from home We are seeking a proactive compliance professional with at least five years' experience within a UK banking or financial services compliance function. You will possess strong knowledge of FCA and PRA regulations, governance, conduct risk, complaints handling, regulatory reporting and policy development. The ability to interpret complex regulations, influence stakeholders, manage multiple priorities and communicate effectively with senior leaders is essential. Sound like something you are keen to be involved in? CLICK APPLY and send through a copy of a CV.
Jul 07, 2026
Full time
An exciting opportunity has arisen for an experienced Compliance Advisory Manager to join a growing banking organisation, reporting directly to the Head of Compliance Oversight on 12-month fixed term contract. This role offers the chance to play a key part in maintaining a strong compliance culture while ensuring adherence to FCA, PRA and wider regulatory requirements across UK Retail and Corporate Banking operations. As Compliance Manager, you will provide expert regulatory guidance to business stakeholders, oversee regulatory reporting, support regulatory change initiatives, conduct horizon scanning, and assist in delivering the annual Compliance Plan. You will review policies, procedures, financial promotions, and governance frameworks, while supporting senior management, committees and regulatory engagement activities. The role also includes compliance monitoring, risk assessment, staff training, management information reporting and supporting cross-border business activities. Role: Banking Compliance manager, Regulatory Compliance Manager, Senior Compliance Officer, Banking Compliance Manager, Compliance & Risk Manager Salary: £75k-£80k Plus plus discretionary bonus and great benefits including 12.5% pension Location: Central London - 1 day a week work from home We are seeking a proactive compliance professional with at least five years' experience within a UK banking or financial services compliance function. You will possess strong knowledge of FCA and PRA regulations, governance, conduct risk, complaints handling, regulatory reporting and policy development. The ability to interpret complex regulations, influence stakeholders, manage multiple priorities and communicate effectively with senior leaders is essential. Sound like something you are keen to be involved in? CLICK APPLY and send through a copy of a CV.
Corporate Complaints Manager Cambridge Permanent Full-Time This is an exciting opportunity to join CHS Group in this newly established post. Do you have the expertise and confidence to lead on complaint handling and help shape how we listen, respond, and improve for our customers? If so, this is an opportunity to make a real impact. As Corporate Complaints Manager, you'll play a key role in delivering a high-quality, customer-focused complaints service, ensuring every customer feels heard and supported. You will be joining a long-established, locally based and independent housing association with strong local partnerships. We have a reputation for delivering on our values of care, openness and trust in our housing and community services. We continue to build on this strong foundation, with ambitious plans to further develop our services and infrastructure. You'll lead on our overall approach to complaint handling, working with teams to support their complaint responses and help ensure we remain fully compliant with regulatory requirements, including the Housing Ombudsman Complaint Handling Code. You'll also use insight and data to drive service improvements, helping us learn from feedback and strengthen the overall customer experience. About the role Reporting to the Executive Director, Customers Services you will: Monitor and where necessary promote improvements in compliance against our complaints and compensation policies, ensuring timely and high-quality responses Support customer facing teams to maintain a positive complaint handling culture and service through training, sharing data and good practice Lead on liaison with the Housing Ombudsman, ensuring all enquiries are responded to and that CHS learns from cases. Analyse complaint data and identify trends, root causes, and opportunities for improvement Support continuous improvement across the complaints process and customer experience Prepare our internal and external reporting and self-assessments and ensure they are published on time. What You'll Bring You'll bring a strong background in complaint handling and customer service, along with the confidence to challenge and influence colleagues. Experience Experience of handling complex, high-volume complaints within a social housing, local government or other regulated organisation in a customer facing environment Experience of implementing change to drive up standards and performance Experience of using and improving databases / IT systems for customer and/or complaints data. Experience of collating and presenting data to a range of audiences Good knowledge of the Housing Ombudsman's Complaints Handling Code and regulatory framework for social housing Skills Excellent communication, influencing and listening skills Outstanding customer focus with the ability to balance empathy, accountability and operational compliance Excellent investigative and problem-solving skills Excellent analytical skills, using data to drive improvement Understanding of safeguarding, vulnerability and partnership approaches that support customers with complex needs A collaborative and assertive approach to working with colleagues and teams to drive improvement Qualification: Level 4 housing qualification regulated by the Office of Qualifications and Examinations Regulation (Ofqual) or willingness to work towards. Hybrid Working Arrangements - the majority of the working week will be office-based in Histon in the first six months (probation period). Thereafter it may be possible to apply for a higher proportion of hybrid working, with service delivery being the prime consideration. Benefits of working for CHS Group: Employee discount scheme (retail, leisure, gym membership and fitness equipment) Doctor Care Anywhere (telehealth service offering private online GP and nurse appointments via video and phone) Employee Assistance Programme Financial wellbeing hub - access to advice and support from experts, whether you're budgeting, interested in investing or retirement planning Refurbished Tech - access to the latest models at affordable prices, with a 12-month warranty and 30-day money back guarantee. Cycle to work scheme (salary sacrifice) One day off a year to volunteer for a charity of your choice 30 days holiday, increasing to 35 days per annum, inclusive of bank holidays (pro rata for part-time staff), depending on length of service Holiday purchase scheme - up to 5 days per annum (pro rata for part-time staff) Company sick pay 58p per mile business mileage allowance Refer a friend scheme (£250) Contributory pension scheme, which both you and CHS contribute to Enhanced maternity and paternity leave Flexible Working Policy Full induction Comprehensive free training and development opportunities with paid time off Free DBS (for relevant posts) Free onsite/nearby parking Hybrid Working Policy Flexitime As part of the recruitment and selection process candidates will be required to complete a Personality Profiler CLOSING DATE FOR APPLICATIONS: Midnight Sunday 12th July 2026 INTERVIEWS: Friday 31st July 2026
Jul 07, 2026
Full time
Corporate Complaints Manager Cambridge Permanent Full-Time This is an exciting opportunity to join CHS Group in this newly established post. Do you have the expertise and confidence to lead on complaint handling and help shape how we listen, respond, and improve for our customers? If so, this is an opportunity to make a real impact. As Corporate Complaints Manager, you'll play a key role in delivering a high-quality, customer-focused complaints service, ensuring every customer feels heard and supported. You will be joining a long-established, locally based and independent housing association with strong local partnerships. We have a reputation for delivering on our values of care, openness and trust in our housing and community services. We continue to build on this strong foundation, with ambitious plans to further develop our services and infrastructure. You'll lead on our overall approach to complaint handling, working with teams to support their complaint responses and help ensure we remain fully compliant with regulatory requirements, including the Housing Ombudsman Complaint Handling Code. You'll also use insight and data to drive service improvements, helping us learn from feedback and strengthen the overall customer experience. About the role Reporting to the Executive Director, Customers Services you will: Monitor and where necessary promote improvements in compliance against our complaints and compensation policies, ensuring timely and high-quality responses Support customer facing teams to maintain a positive complaint handling culture and service through training, sharing data and good practice Lead on liaison with the Housing Ombudsman, ensuring all enquiries are responded to and that CHS learns from cases. Analyse complaint data and identify trends, root causes, and opportunities for improvement Support continuous improvement across the complaints process and customer experience Prepare our internal and external reporting and self-assessments and ensure they are published on time. What You'll Bring You'll bring a strong background in complaint handling and customer service, along with the confidence to challenge and influence colleagues. Experience Experience of handling complex, high-volume complaints within a social housing, local government or other regulated organisation in a customer facing environment Experience of implementing change to drive up standards and performance Experience of using and improving databases / IT systems for customer and/or complaints data. Experience of collating and presenting data to a range of audiences Good knowledge of the Housing Ombudsman's Complaints Handling Code and regulatory framework for social housing Skills Excellent communication, influencing and listening skills Outstanding customer focus with the ability to balance empathy, accountability and operational compliance Excellent investigative and problem-solving skills Excellent analytical skills, using data to drive improvement Understanding of safeguarding, vulnerability and partnership approaches that support customers with complex needs A collaborative and assertive approach to working with colleagues and teams to drive improvement Qualification: Level 4 housing qualification regulated by the Office of Qualifications and Examinations Regulation (Ofqual) or willingness to work towards. Hybrid Working Arrangements - the majority of the working week will be office-based in Histon in the first six months (probation period). Thereafter it may be possible to apply for a higher proportion of hybrid working, with service delivery being the prime consideration. Benefits of working for CHS Group: Employee discount scheme (retail, leisure, gym membership and fitness equipment) Doctor Care Anywhere (telehealth service offering private online GP and nurse appointments via video and phone) Employee Assistance Programme Financial wellbeing hub - access to advice and support from experts, whether you're budgeting, interested in investing or retirement planning Refurbished Tech - access to the latest models at affordable prices, with a 12-month warranty and 30-day money back guarantee. Cycle to work scheme (salary sacrifice) One day off a year to volunteer for a charity of your choice 30 days holiday, increasing to 35 days per annum, inclusive of bank holidays (pro rata for part-time staff), depending on length of service Holiday purchase scheme - up to 5 days per annum (pro rata for part-time staff) Company sick pay 58p per mile business mileage allowance Refer a friend scheme (£250) Contributory pension scheme, which both you and CHS contribute to Enhanced maternity and paternity leave Flexible Working Policy Full induction Comprehensive free training and development opportunities with paid time off Free DBS (for relevant posts) Free onsite/nearby parking Hybrid Working Policy Flexitime As part of the recruitment and selection process candidates will be required to complete a Personality Profiler CLOSING DATE FOR APPLICATIONS: Midnight Sunday 12th July 2026 INTERVIEWS: Friday 31st July 2026
Dudley Building Society
Brierley Hill, West Midlands
Branch Manager Exciting things are happening at Dudley Building Society! While other banks and building societies are retreating from the high street, we're boldly moving in the opposite direction - expanding our network and bringing banking back to the heart of the community. As part of our ambitious growth plans, we're launching a brand-new branch in the Bromsgrove area. That's why we're on the lookout for a passionate, driven, and experienced Branch Manager to lead the change, build strong local connections, and grow a loyal customer base from the ground up. Dudley Building Society believes in helping people live better lives, and no one understands the needs of our members more than our Customer Service Team. Everything we do here starts with a passion for providing an impeccable service, which makes us even more excited to be looking for a Branch Manager to join us. As a Branch Manager at the Society, you'll quickly become one of the experts our members need. You will be responsible for creating long term relationships with our new and existing Customers, supporting them through their key milestones in life. In addition to the above, you will also be; Inspiring, leading and developing your in-branch colleagues to deliver a second-to-none customer experience. Working collaboratively as a team across multiple channels, personalising each interaction with a customer, and providing outcomes to best suit the customers' needs. Investigating emotive and complex customer and client queries, concerns, and complaints related to an extensive range of products and services. Developing and executing strategies to increase funding to achieve corporate goals. Managing day-to-day operations, including compliance with regulatory requirements. About you To be one of our next Retail Branch Managers, we need you to be: Passionate about providing strong customer solutions -you'll be part of the team who does this most! Excited to be part of a wider team that collaborates to provide the best service for our members. Curious about our future, our members, our data; well, about everything. You'll want to know more about the solutions we can offer and be confident to take initiative to dig a little deeper. Approachable, helpful and member focused - you'll put our members needs at the heart of everything you do. Strong at communicating - whatever communication methods you use, you'll be able to represent the Society clearly and concisely. Not afraid to challenge the status quo - we have an unwavering belief in pushing the boundaries at the Dudley. Flexible to go where our members need you most. Eager to develop your knowledge. We like to continually develop our skills here! In Return In return for providing a passionate and specialist service to our customers we offer: 35 hours a week contract Salary up to £30,300 per year Basic holiday of 30 days+ Bank holidays Moments that matter days (Think birthdays, weddings + time off for getting the keys to a new house or welcoming a grandchild!) Pension contribution of up to 8% of salary Life assurance 4x salary Full Private Medical Insurance Healthcare plan covering some of those day-to-day health bills like your dental and optical bills Great career opportunities Diversity and Inclusion Our workplace culture respects, welcomes, and supports diversity and inclusion, empowering our People to embrace being a fundamental part of everything we are, and everything we aim to be. We treat everyone with the dignity and kindness they deserve, and strive to encourage and celebrate all the things that make each of us unique. And that's not all We're recognised as a Great Place to Work, and there's a reason for that. Check out our careers page for more information about what it's like to join The Dudley team, who we are, what drives us, and why you should join
Oct 08, 2025
Full time
Branch Manager Exciting things are happening at Dudley Building Society! While other banks and building societies are retreating from the high street, we're boldly moving in the opposite direction - expanding our network and bringing banking back to the heart of the community. As part of our ambitious growth plans, we're launching a brand-new branch in the Bromsgrove area. That's why we're on the lookout for a passionate, driven, and experienced Branch Manager to lead the change, build strong local connections, and grow a loyal customer base from the ground up. Dudley Building Society believes in helping people live better lives, and no one understands the needs of our members more than our Customer Service Team. Everything we do here starts with a passion for providing an impeccable service, which makes us even more excited to be looking for a Branch Manager to join us. As a Branch Manager at the Society, you'll quickly become one of the experts our members need. You will be responsible for creating long term relationships with our new and existing Customers, supporting them through their key milestones in life. In addition to the above, you will also be; Inspiring, leading and developing your in-branch colleagues to deliver a second-to-none customer experience. Working collaboratively as a team across multiple channels, personalising each interaction with a customer, and providing outcomes to best suit the customers' needs. Investigating emotive and complex customer and client queries, concerns, and complaints related to an extensive range of products and services. Developing and executing strategies to increase funding to achieve corporate goals. Managing day-to-day operations, including compliance with regulatory requirements. About you To be one of our next Retail Branch Managers, we need you to be: Passionate about providing strong customer solutions -you'll be part of the team who does this most! Excited to be part of a wider team that collaborates to provide the best service for our members. Curious about our future, our members, our data; well, about everything. You'll want to know more about the solutions we can offer and be confident to take initiative to dig a little deeper. Approachable, helpful and member focused - you'll put our members needs at the heart of everything you do. Strong at communicating - whatever communication methods you use, you'll be able to represent the Society clearly and concisely. Not afraid to challenge the status quo - we have an unwavering belief in pushing the boundaries at the Dudley. Flexible to go where our members need you most. Eager to develop your knowledge. We like to continually develop our skills here! In Return In return for providing a passionate and specialist service to our customers we offer: 35 hours a week contract Salary up to £30,300 per year Basic holiday of 30 days+ Bank holidays Moments that matter days (Think birthdays, weddings + time off for getting the keys to a new house or welcoming a grandchild!) Pension contribution of up to 8% of salary Life assurance 4x salary Full Private Medical Insurance Healthcare plan covering some of those day-to-day health bills like your dental and optical bills Great career opportunities Diversity and Inclusion Our workplace culture respects, welcomes, and supports diversity and inclusion, empowering our People to embrace being a fundamental part of everything we are, and everything we aim to be. We treat everyone with the dignity and kindness they deserve, and strive to encourage and celebrate all the things that make each of us unique. And that's not all We're recognised as a Great Place to Work, and there's a reason for that. Check out our careers page for more information about what it's like to join The Dudley team, who we are, what drives us, and why you should join
Senior Building Surveyor Location: Gosport, PO12 1EB Start Date: ASAP Contract Duration: 6+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 253.40 per day Job Ref: (phone number removed) Job Responsibilities Based at Gosport Town Hall, you will be part of the Property Services team, supporting the Property Services Manager. Your responsibilities include: Surveying housing stock and corporate assets to evaluate and diagnose necessary work. Assessing options for work, issuing repairs, preparing specifications, and managing diverse projects. Leading projects that may involve decorations, cladding, fire safety, window replacement, re-roofing, electrical work, extensions, and structural repairs. Managing contract values typically ranging from £50,000 to £1,000,000. Allocating workloads and developing your team through relevant training. Assessing asset conditions, identifying cyclical work, supporting planned maintenance programs, and maintaining accurate stock data. Procuring and managing contracts in line with agreed terms and conditions. Liaising with customers and stakeholders, including residents, leaseholders, local councillors, and building users. Leading research for Stage 1 HRA and LGO complaints and preparing draft reports. Managing and developing a team of Surveyors for a wide range of surveying duties. Supporting and deputising for the Property Services Manager in managing resources and technical staff. Person Specifications The ideal candidate should: Hold a degree or HNC level qualification in a relevant building surveying or construction-related subject, preferably with RICS or CIOB member status. Have knowledge of JCT and NEC contracts and experience in managing contractors, negotiating contractual matters, and resolving disputes. Be knowledgeable in building construction technology, building pathology, and related legislation. Be capable of undertaking various surveys, assessing technical staff, and developing practical surveying skills. Have the ability to evaluate building options, prepare specifications, manage repairs contracts, and apply cost control techniques. Demonstrate commercial awareness, financial control, and value-for-money assessment. Be proficient in Microsoft Office, particularly Word and Excel, and use various software for data updates. Have experience with public procurement rules and procedures for building work. Be able to analyze stock data and measure the performance of repairs and maintenance services. Have experience in managing and developing staff, organizing resources, and advising project stakeholders. Possess excellent communication skills and be assertive when necessary. Have experience in developing relationships with clients and customers and managing expectations. Hold a full current driving licence and have a car available, with an essential car user allowance provided. Be willing to work occasionally outside normal working hours. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
Oct 07, 2025
Contractor
Senior Building Surveyor Location: Gosport, PO12 1EB Start Date: ASAP Contract Duration: 6+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 253.40 per day Job Ref: (phone number removed) Job Responsibilities Based at Gosport Town Hall, you will be part of the Property Services team, supporting the Property Services Manager. Your responsibilities include: Surveying housing stock and corporate assets to evaluate and diagnose necessary work. Assessing options for work, issuing repairs, preparing specifications, and managing diverse projects. Leading projects that may involve decorations, cladding, fire safety, window replacement, re-roofing, electrical work, extensions, and structural repairs. Managing contract values typically ranging from £50,000 to £1,000,000. Allocating workloads and developing your team through relevant training. Assessing asset conditions, identifying cyclical work, supporting planned maintenance programs, and maintaining accurate stock data. Procuring and managing contracts in line with agreed terms and conditions. Liaising with customers and stakeholders, including residents, leaseholders, local councillors, and building users. Leading research for Stage 1 HRA and LGO complaints and preparing draft reports. Managing and developing a team of Surveyors for a wide range of surveying duties. Supporting and deputising for the Property Services Manager in managing resources and technical staff. Person Specifications The ideal candidate should: Hold a degree or HNC level qualification in a relevant building surveying or construction-related subject, preferably with RICS or CIOB member status. Have knowledge of JCT and NEC contracts and experience in managing contractors, negotiating contractual matters, and resolving disputes. Be knowledgeable in building construction technology, building pathology, and related legislation. Be capable of undertaking various surveys, assessing technical staff, and developing practical surveying skills. Have the ability to evaluate building options, prepare specifications, manage repairs contracts, and apply cost control techniques. Demonstrate commercial awareness, financial control, and value-for-money assessment. Be proficient in Microsoft Office, particularly Word and Excel, and use various software for data updates. Have experience with public procurement rules and procedures for building work. Be able to analyze stock data and measure the performance of repairs and maintenance services. Have experience in managing and developing staff, organizing resources, and advising project stakeholders. Possess excellent communication skills and be assertive when necessary. Have experience in developing relationships with clients and customers and managing expectations. Hold a full current driving licence and have a car available, with an essential car user allowance provided. Be willing to work occasionally outside normal working hours. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
Associate Dentist We're looking for an Associate Dentist to work with us at our Bupa Dental Care practice in Chepstow Hospital, Chepstow. Competitive UDA rate Mondays 8:30 - 5pm, Wednesdays 8:30 - 5pm, Thursdays 8:30 - 5pm, Fridays 8:30 - 5pm. Up to 5000 UDAs About Chepstow Hospital Established with 4 surgeries, modern working environment, fully computerised, Dentally software, digital x-ray and Apex Locator. Experienced longstanding associates in situ, supported by a team of fully-trained qualified professional support staff. Long standing practice manager who has been with the practice for 19 years. We are located in Chepstow Hospital within easy reach of Chepstow Town and the very beautiful Wye Valley. Both Bristol and Cardiff airports are close by as is the M4 motorway. Great Travel links Located in Chepstow Hospital Close to Cardiff Airport Local train station Experienced mentor available Full diary Beautiful area with friendly patients Supportive team Free parking 5 minutes from M4 Our practice offers Bupa Smile Plan - a payment plan that allows patients to spread the cost of their routine preventive dentistry throughout the year. This enables our patients to budget for their dental care and encourages regular attendance helping to maintain their oral health. For you, it means a more stable income from a loyal patient base with absolutely no fees or admin costs - you get paid for the work you do in line with private pricing. Work with Bupa, Thrive at Bupa In-house CPD events Career development support including sponsored education and established career pathways, with clinical and non-clinical roles to further develop Large clinical support network The latest equipment and technology Access to Bupa Healthcare Subsidised health insurance with medical history disregarded Preferred rates to Bupa Menopause plan More reasons to join us, written by our associate colleagues: A Invisalign discount course and discount of labs bills (20 % iGO and 46% on comprehensive treatment) Implant discount- Straumann, Astra, Nobel Biocare and Zimmer Biomet 5 % discount if you choose to use Bupa Dental Care Labs Earn up to £3,000 per referral in our employee/associate referral scheme Extra support when you need it Highest standards of clinical governance and expert practice support - giving you the time to concentrate on delivering excellent patient care Access to industry-leading support functions such as an in-house complaints team, marketing support, compliance and IT Well-managed appointment book Network of 380+ practices making it easier to relocate Why we're different As the only corporate dental provider in the UK not backed by private equity , we're in a unique position. We're committed to the UK dental industry for the long-term - both private and NHS - and are ready to treat not just today's patients, but generations to come. Furthermore, as a limited liability company Bupa has no shareholders, so we're able to focus 100% on delivering a great service for our customers. We are run commercially to ensure we remain competitive, but Bupa reinvests 100% of its profits to help provide better care for patients across the world. To discuss the role and your options available for this position, contact our Clinical Resourcing Business Partner: Rachael Wallis To find out more about working with us, find us on LinkedIn and Facebook. Here you'll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You'll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. Bupa Dental Care is an equal opportunities employer.
Oct 06, 2025
Full time
Associate Dentist We're looking for an Associate Dentist to work with us at our Bupa Dental Care practice in Chepstow Hospital, Chepstow. Competitive UDA rate Mondays 8:30 - 5pm, Wednesdays 8:30 - 5pm, Thursdays 8:30 - 5pm, Fridays 8:30 - 5pm. Up to 5000 UDAs About Chepstow Hospital Established with 4 surgeries, modern working environment, fully computerised, Dentally software, digital x-ray and Apex Locator. Experienced longstanding associates in situ, supported by a team of fully-trained qualified professional support staff. Long standing practice manager who has been with the practice for 19 years. We are located in Chepstow Hospital within easy reach of Chepstow Town and the very beautiful Wye Valley. Both Bristol and Cardiff airports are close by as is the M4 motorway. Great Travel links Located in Chepstow Hospital Close to Cardiff Airport Local train station Experienced mentor available Full diary Beautiful area with friendly patients Supportive team Free parking 5 minutes from M4 Our practice offers Bupa Smile Plan - a payment plan that allows patients to spread the cost of their routine preventive dentistry throughout the year. This enables our patients to budget for their dental care and encourages regular attendance helping to maintain their oral health. For you, it means a more stable income from a loyal patient base with absolutely no fees or admin costs - you get paid for the work you do in line with private pricing. Work with Bupa, Thrive at Bupa In-house CPD events Career development support including sponsored education and established career pathways, with clinical and non-clinical roles to further develop Large clinical support network The latest equipment and technology Access to Bupa Healthcare Subsidised health insurance with medical history disregarded Preferred rates to Bupa Menopause plan More reasons to join us, written by our associate colleagues: A Invisalign discount course and discount of labs bills (20 % iGO and 46% on comprehensive treatment) Implant discount- Straumann, Astra, Nobel Biocare and Zimmer Biomet 5 % discount if you choose to use Bupa Dental Care Labs Earn up to £3,000 per referral in our employee/associate referral scheme Extra support when you need it Highest standards of clinical governance and expert practice support - giving you the time to concentrate on delivering excellent patient care Access to industry-leading support functions such as an in-house complaints team, marketing support, compliance and IT Well-managed appointment book Network of 380+ practices making it easier to relocate Why we're different As the only corporate dental provider in the UK not backed by private equity , we're in a unique position. We're committed to the UK dental industry for the long-term - both private and NHS - and are ready to treat not just today's patients, but generations to come. Furthermore, as a limited liability company Bupa has no shareholders, so we're able to focus 100% on delivering a great service for our customers. We are run commercially to ensure we remain competitive, but Bupa reinvests 100% of its profits to help provide better care for patients across the world. To discuss the role and your options available for this position, contact our Clinical Resourcing Business Partner: Rachael Wallis To find out more about working with us, find us on LinkedIn and Facebook. Here you'll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You'll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. Bupa Dental Care is an equal opportunities employer.
Associate Dentist We're looking for an Associate Dentist to work with us at our Bupa Dental Care practice in Chepstow Hospital, Chepstow. Competitive UDA rate Mondays 8:30 - 5pm, Wednesdays 8:30 - 5pm, Thursdays 8:30 - 5pm, Fridays 8:30 - 5pm. Up to 5000 UDAs About Chepstow Hospital Established with 4 surgeries, modern working environment, fully computerised, Dentally software, digital x-ray and Apex Locator. Experienced longstanding associates in situ, supported by a team of fully-trained qualified professional support staff. Long standing practice manager who has been with the practice for 19 years. We are located in Chepstow Hospital within easy reach of Chepstow Town and the very beautiful Wye Valley. Both Bristol and Cardiff airports are close by as is the M4 motorway. Great Travel links Located in Chepstow Hospital Close to Cardiff Airport Local train station Experienced mentor available Full diary Beautiful area with friendly patients Supportive team Free parking 5 minutes from M4 Our practice offers Bupa Smile Plan - a payment plan that allows patients to spread the cost of their routine preventive dentistry throughout the year. This enables our patients to budget for their dental care and encourages regular attendance helping to maintain their oral health. For you, it means a more stable income from a loyal patient base with absolutely no fees or admin costs - you get paid for the work you do in line with private pricing. Work with Bupa, Thrive at Bupa In-house CPD events Career development support including sponsored education and established career pathways, with clinical and non-clinical roles to further develop Large clinical support network The latest equipment and technology Access to Bupa Healthcare Subsidised health insurance with medical history disregarded Preferred rates to Bupa Menopause plan More reasons to join us, written by our associate colleagues: A Invisalign discount course and discount of labs bills (20 % iGO and 46% on comprehensive treatment) Implant discount- Straumann, Astra, Nobel Biocare and Zimmer Biomet 5 % discount if you choose to use Bupa Dental Care Labs Earn up to £3,000 per referral in our employee/associate referral scheme Extra support when you need it Highest standards of clinical governance and expert practice support - giving you the time to concentrate on delivering excellent patient care Access to industry-leading support functions such as an in-house complaints team, marketing support, compliance and IT Well-managed appointment book Network of 380+ practices making it easier to relocate Why we're different As the only corporate dental provider in the UK not backed by private equity , we're in a unique position. We're committed to the UK dental industry for the long-term - both private and NHS - and are ready to treat not just today's patients, but generations to come. Furthermore, as a limited liability company Bupa has no shareholders, so we're able to focus 100% on delivering a great service for our customers. We are run commercially to ensure we remain competitive, but Bupa reinvests 100% of its profits to help provide better care for patients across the world. To discuss the role and your options available for this position, contact our Clinical Resourcing Business Partner: Rachael Wallis To find out more about working with us, find us on LinkedIn and Facebook. Here you'll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You'll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. Bupa Dental Care is an equal opportunities employer.
Oct 05, 2025
Full time
Associate Dentist We're looking for an Associate Dentist to work with us at our Bupa Dental Care practice in Chepstow Hospital, Chepstow. Competitive UDA rate Mondays 8:30 - 5pm, Wednesdays 8:30 - 5pm, Thursdays 8:30 - 5pm, Fridays 8:30 - 5pm. Up to 5000 UDAs About Chepstow Hospital Established with 4 surgeries, modern working environment, fully computerised, Dentally software, digital x-ray and Apex Locator. Experienced longstanding associates in situ, supported by a team of fully-trained qualified professional support staff. Long standing practice manager who has been with the practice for 19 years. We are located in Chepstow Hospital within easy reach of Chepstow Town and the very beautiful Wye Valley. Both Bristol and Cardiff airports are close by as is the M4 motorway. Great Travel links Located in Chepstow Hospital Close to Cardiff Airport Local train station Experienced mentor available Full diary Beautiful area with friendly patients Supportive team Free parking 5 minutes from M4 Our practice offers Bupa Smile Plan - a payment plan that allows patients to spread the cost of their routine preventive dentistry throughout the year. This enables our patients to budget for their dental care and encourages regular attendance helping to maintain their oral health. For you, it means a more stable income from a loyal patient base with absolutely no fees or admin costs - you get paid for the work you do in line with private pricing. Work with Bupa, Thrive at Bupa In-house CPD events Career development support including sponsored education and established career pathways, with clinical and non-clinical roles to further develop Large clinical support network The latest equipment and technology Access to Bupa Healthcare Subsidised health insurance with medical history disregarded Preferred rates to Bupa Menopause plan More reasons to join us, written by our associate colleagues: A Invisalign discount course and discount of labs bills (20 % iGO and 46% on comprehensive treatment) Implant discount- Straumann, Astra, Nobel Biocare and Zimmer Biomet 5 % discount if you choose to use Bupa Dental Care Labs Earn up to £3,000 per referral in our employee/associate referral scheme Extra support when you need it Highest standards of clinical governance and expert practice support - giving you the time to concentrate on delivering excellent patient care Access to industry-leading support functions such as an in-house complaints team, marketing support, compliance and IT Well-managed appointment book Network of 380+ practices making it easier to relocate Why we're different As the only corporate dental provider in the UK not backed by private equity , we're in a unique position. We're committed to the UK dental industry for the long-term - both private and NHS - and are ready to treat not just today's patients, but generations to come. Furthermore, as a limited liability company Bupa has no shareholders, so we're able to focus 100% on delivering a great service for our customers. We are run commercially to ensure we remain competitive, but Bupa reinvests 100% of its profits to help provide better care for patients across the world. To discuss the role and your options available for this position, contact our Clinical Resourcing Business Partner: Rachael Wallis To find out more about working with us, find us on LinkedIn and Facebook. Here you'll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You'll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. Bupa Dental Care is an equal opportunities employer.
