hackajob is collaborating with OneAdvanced to connect them with exceptional professionals for this role. Our IT Managed Services business enables customers to innovate, transform, and seize new opportunities. The Technical Operations function underpins this mission by delivering enterprise-grade, 24x7x365 technical support to mid-market clients across both public and private sectors. We operate a shared services model aligned with ITIL v4, underpinned by ServiceNow, automation, and generative and agentic AI. Our 24x7 Operations squads are responsible for maintaining the stability, security, and continuous improvement of customer environments across cloud, infrastructure, and modern workplace services. As a Systems Engineer (Modern Workplace), you will specialise in Microsoft 365 and endpoint management services. You will support live service operations across multiple customer environments, ensuring that collaboration platforms, identity services, and end-user technologies remain secure, stable, and well governed. You will contribute to incident resolution, proactive service management, and continuous improvement, while developing deeper technical capability across the Microsoft ecosystem and adjacent automation platforms. What you will be doing Provide third-line operational support across Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, OneDrive and Entra ID. Administer and support Microsoft Intune and endpoint management solutions, including device compliance, configuration profiles, and application deployment. Resolve incidents, fulfil service requests, and implement standard changes in line with defined runbooks and ITIL practices. Monitor service health, security posture, and platform alerts, taking proactive action to prevent incidents and improve stability. Support identity and access management activities, including conditional access, MFA, and role-based access controls. Contribute to patching, policy enforcement, and configuration management across Modern Workplace services. Use ServiceNow effectively to manage work, maintain accurate records, and ensure Configuration Items are correctly updated within the CMDB. Participate fully in shift handovers, maintaining clear and structured communication of risks, actions, and service status. Identify repeat issues, inefficiencies, or gaps in documentation and take ownership of improvement opportunities. Contribute to the development and maintenance of knowledge articles, runbooks, and operational standards. Support and adopt automation practices using PowerShell, Power Platform, or other tooling to reduce manual effort and improve consistency. Collaborate with engineers across infrastructure, network, and security domains to resolve cross-platform issues. Strong working knowledge of Microsoft 365 administration in an operational environment. Experience supporting Intune / Endpoint Manager and Windows device management. Understanding of Entra ID (Azure AD), identity controls, and access governance. Practical experience working within an ITIL-aligned support model (Incident, Change, Problem). Strong troubleshooting capability, with a structured and methodical approach. Experience using ITSM tooling such as ServiceNow. Ability to manage workload effectively in a shared services, multi-customer environment. Clear and concise communication skills, both written and verbal. A disciplined approach to documentation and knowledge sharing. Willingness to work a 24x7 shift pattern including nights, weekends, and public holidays. Eligibility for UK Government Security Check (SC) clearance. Desirable skills and experience Experience supporting Microsoft Teams telephony and collaboration services. Exposure to Power Platform (Power Automate, Power Apps) for operational improvement. Scripting or automation experience using PowerShell. Awareness of security frameworks and controls (e.g. conditional access, endpoint security baselines). Experience working in an MSP or shared service environment. Microsoft 365 Certified: Endpoint Administrator Associate. Microsoft 365 Certified: Administrator Expert. Microsoft Certified: Identity and Access Administrator Associate. Please note, applicants must have the legal right to work in the UK at the time of application. Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave , 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone , no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role , from company-wide bonuses to OTE and commission structures Income protection : up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. OneAdvanced is one of the UK's largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia. Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation. We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet. Proud to be recognised in the Financial Times' Best Employers 2026 list for the second-year running, an independent and data led ranking based on employee feedback. Join us and become part of a team that's powering the world of work and making a real difference. Join us and become part of a team that's powering the world of work and making a real difference. Learn more at
Jul 27, 2026
Full time
hackajob is collaborating with OneAdvanced to connect them with exceptional professionals for this role. Our IT Managed Services business enables customers to innovate, transform, and seize new opportunities. The Technical Operations function underpins this mission by delivering enterprise-grade, 24x7x365 technical support to mid-market clients across both public and private sectors. We operate a shared services model aligned with ITIL v4, underpinned by ServiceNow, automation, and generative and agentic AI. Our 24x7 Operations squads are responsible for maintaining the stability, security, and continuous improvement of customer environments across cloud, infrastructure, and modern workplace services. As a Systems Engineer (Modern Workplace), you will specialise in Microsoft 365 and endpoint management services. You will support live service operations across multiple customer environments, ensuring that collaboration platforms, identity services, and end-user technologies remain secure, stable, and well governed. You will contribute to incident resolution, proactive service management, and continuous improvement, while developing deeper technical capability across the Microsoft ecosystem and adjacent automation platforms. What you will be doing Provide third-line operational support across Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, OneDrive and Entra ID. Administer and support Microsoft Intune and endpoint management solutions, including device compliance, configuration profiles, and application deployment. Resolve incidents, fulfil service requests, and implement standard changes in line with defined runbooks and ITIL practices. Monitor service health, security posture, and platform alerts, taking proactive action to prevent incidents and improve stability. Support identity and access management activities, including conditional access, MFA, and role-based access controls. Contribute to patching, policy enforcement, and configuration management across Modern Workplace services. Use ServiceNow effectively to manage work, maintain accurate records, and ensure Configuration Items are correctly updated within the CMDB. Participate fully in shift handovers, maintaining clear and structured communication of risks, actions, and service status. Identify repeat issues, inefficiencies, or gaps in documentation and take ownership of improvement opportunities. Contribute to the development and maintenance of knowledge articles, runbooks, and operational standards. Support and adopt automation practices using PowerShell, Power Platform, or other tooling to reduce manual effort and improve consistency. Collaborate with engineers across infrastructure, network, and security domains to resolve cross-platform issues. Strong working knowledge of Microsoft 365 administration in an operational environment. Experience supporting Intune / Endpoint Manager and Windows device management. Understanding of Entra ID (Azure AD), identity controls, and access governance. Practical experience working within an ITIL-aligned support model (Incident, Change, Problem). Strong troubleshooting capability, with a structured and methodical approach. Experience using ITSM tooling such as ServiceNow. Ability to manage workload effectively in a shared services, multi-customer environment. Clear and concise communication skills, both written and verbal. A disciplined approach to documentation and knowledge sharing. Willingness to work a 24x7 shift pattern including nights, weekends, and public holidays. Eligibility for UK Government Security Check (SC) clearance. Desirable skills and experience Experience supporting Microsoft Teams telephony and collaboration services. Exposure to Power Platform (Power Automate, Power Apps) for operational improvement. Scripting or automation experience using PowerShell. Awareness of security frameworks and controls (e.g. conditional access, endpoint security baselines). Experience working in an MSP or shared service environment. Microsoft 365 Certified: Endpoint Administrator Associate. Microsoft 365 Certified: Administrator Expert. Microsoft Certified: Identity and Access Administrator Associate. Please note, applicants must have the legal right to work in the UK at the time of application. Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave , 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone , no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role , from company-wide bonuses to OTE and commission structures Income protection : up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. OneAdvanced is one of the UK's largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia. Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation. We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet. Proud to be recognised in the Financial Times' Best Employers 2026 list for the second-year running, an independent and data led ranking based on employee feedback. Join us and become part of a team that's powering the world of work and making a real difference. Join us and become part of a team that's powering the world of work and making a real difference. Learn more at
My client, a leading international electrification business, seeks an Embedded Software & Controls Manager to join their Engineering division based at their South Tyneside operation. About the Role The Embedded Software & Controls Manager will be responsible for leading and mentoring the embedded software and controls team within their engineering function: ensuring embedded software deliverables ar click apply for full job details
Jul 26, 2026
Full time
My client, a leading international electrification business, seeks an Embedded Software & Controls Manager to join their Engineering division based at their South Tyneside operation. About the Role The Embedded Software & Controls Manager will be responsible for leading and mentoring the embedded software and controls team within their engineering function: ensuring embedded software deliverables ar click apply for full job details
Role: Quality Assurance Manager Location: Milton Keynes (Hybrid typically, 1-2 days a week on-site) Salary: 50,000 - 60,000 depending on experience Due to continued growth and the success of a market-leading AI-powered platform used across central government, our client is seeking an experienced Software QA Manager to play a critical role in ensuring the quality, reliability and compliance of software products and services. This is a hands-on software quality assurance position, working closely with software engineering, data science, project management and technical leadership teams. You will be responsible for driving quality assurance activities across the full software development lifecycle, ensuring robust testing practices, quality standards and continuous improvement initiatives are embedded into delivery. As the lead for software quality, you will act as the primary point of contact for QA-related matters across multiple concurrent projects, supporting the delivery of innovative solutions used by major UK Government departments. You will collaborate with development teams to define testing strategies, improve QA processes, oversee defect management and ensure solutions meet both customer and regulatory requirements. The successful candidate will contribute to product and design reviews, support independent testing activities, analyse quality metrics, facilitate root cause investigations and help drive a culture of quality across the organisation. You will also work closely with stakeholders to ensure software solutions align with ISO standards, security requirements and best practice software engineering principles. Key Responsibilities Lead and manage software quality assurance activities across multiple projects and releases. Develop, implement and continuously improve QA processes, standards and testing methodologies. Work closely with Software Engineering, Data Science and Project teams to ensure quality is embedded throughout the SDLC. Define and oversee test strategies, test plans, defect management and release quality controls. Act as the primary escalation point for software quality issues and ensure timely resolution. Lead root cause analysis and corrective action activities to address recurring defects and quality concerns. Participate in requirement, design and technical reviews to identify risks and quality improvements early. Review and approve software quality and technical documentation. Monitor QA metrics and provide reporting, insights and recommendations to improve product quality. Support independent testing and act as a witness during formal testing activities where required. Contribute to continuous improvement initiatives, promoting a strong quality-first culture. Support customer engagements, audits and compliance activities relating to quality, security and software delivery standards. Skills and Experience Required Essential Skills & Experience Minimum 5 years' experience in a Software Quality Assurance Manager, QA Lead or Senior Software QA role within a software development environment. Strong understanding of the Software Development Lifecycle (SDLC), including both Agile and Waterfall methodologies. Experience developing and implementing software QA frameworks, processes and testing standards. Proven experience managing software quality across multiple concurrent projects. Strong understanding of software testing methodologies, defect management and quality metrics. Experience working with development lifecycle tools such as Jira, GitLab or equivalent platforms. Experience conducting root cause analysis and driving corrective and preventative actions. Ability to review technical documentation and provide quality-focused recommendations. Excellent stakeholder management skills with the ability to communicate effectively with both technical and non-technical audiences. Strong problem-solving, organisational and decision-making capabilities. Degree in Computer Science, Software Engineering, Software Quality or a related discipline, or equivalent commercial experience. Currently hold SC Clearance or be eligible and willing to obtain SC Clearance. Desirable Skills & Experience Experience working within highly regulated, government, defence or public sector environments. Knowledge of quality and compliance frameworks including ISO 9001, ISO 20000 and ISO 27001. Experience supporting software audits, accreditation or certification activities. Exposure to AI, machine learning, data analytics or data-driven software products. Familiarity with DevOps and continuous integration/continuous deployment (CI/CD) practices. Personal Attributes Passionate about software quality and continuous improvement. Able to manage competing priorities while maintaining exceptional attention to detail. Collaborative and proactive approach to problem solving. Confident engaging with stakeholders at all levels. Strong leadership skills with the ability to influence teams and drive quality best practice. Committed to delivering high-quality outcomes in fast-paced and evolving environments. Please note: Candidates must be eligible for UK Security Clearance (SC) and be willing to undergo the clearance process if not already cleared. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Jul 22, 2026
Full time
Role: Quality Assurance Manager Location: Milton Keynes (Hybrid typically, 1-2 days a week on-site) Salary: 50,000 - 60,000 depending on experience Due to continued growth and the success of a market-leading AI-powered platform used across central government, our client is seeking an experienced Software QA Manager to play a critical role in ensuring the quality, reliability and compliance of software products and services. This is a hands-on software quality assurance position, working closely with software engineering, data science, project management and technical leadership teams. You will be responsible for driving quality assurance activities across the full software development lifecycle, ensuring robust testing practices, quality standards and continuous improvement initiatives are embedded into delivery. As the lead for software quality, you will act as the primary point of contact for QA-related matters across multiple concurrent projects, supporting the delivery of innovative solutions used by major UK Government departments. You will collaborate with development teams to define testing strategies, improve QA processes, oversee defect management and ensure solutions meet both customer and regulatory requirements. The successful candidate will contribute to product and design reviews, support independent testing activities, analyse quality metrics, facilitate root cause investigations and help drive a culture of quality across the organisation. You will also work closely with stakeholders to ensure software solutions align with ISO standards, security requirements and best practice software engineering principles. Key Responsibilities Lead and manage software quality assurance activities across multiple projects and releases. Develop, implement and continuously improve QA processes, standards and testing methodologies. Work closely with Software Engineering, Data Science and Project teams to ensure quality is embedded throughout the SDLC. Define and oversee test strategies, test plans, defect management and release quality controls. Act as the primary escalation point for software quality issues and ensure timely resolution. Lead root cause analysis and corrective action activities to address recurring defects and quality concerns. Participate in requirement, design and technical reviews to identify risks and quality improvements early. Review and approve software quality and technical documentation. Monitor QA metrics and provide reporting, insights and recommendations to improve product quality. Support independent testing and act as a witness during formal testing activities where required. Contribute to continuous improvement initiatives, promoting a strong quality-first culture. Support customer engagements, audits and compliance activities relating to quality, security and software delivery standards. Skills and Experience Required Essential Skills & Experience Minimum 5 years' experience in a Software Quality Assurance Manager, QA Lead or Senior Software QA role within a software development environment. Strong understanding of the Software Development Lifecycle (SDLC), including both Agile and Waterfall methodologies. Experience developing and implementing software QA frameworks, processes and testing standards. Proven experience managing software quality across multiple concurrent projects. Strong understanding of software testing methodologies, defect management and quality metrics. Experience working with development lifecycle tools such as Jira, GitLab or equivalent platforms. Experience conducting root cause analysis and driving corrective and preventative actions. Ability to review technical documentation and provide quality-focused recommendations. Excellent stakeholder management skills with the ability to communicate effectively with both technical and non-technical audiences. Strong problem-solving, organisational and decision-making capabilities. Degree in Computer Science, Software Engineering, Software Quality or a related discipline, or equivalent commercial experience. Currently hold SC Clearance or be eligible and willing to obtain SC Clearance. Desirable Skills & Experience Experience working within highly regulated, government, defence or public sector environments. Knowledge of quality and compliance frameworks including ISO 9001, ISO 20000 and ISO 27001. Experience supporting software audits, accreditation or certification activities. Exposure to AI, machine learning, data analytics or data-driven software products. Familiarity with DevOps and continuous integration/continuous deployment (CI/CD) practices. Personal Attributes Passionate about software quality and continuous improvement. Able to manage competing priorities while maintaining exceptional attention to detail. Collaborative and proactive approach to problem solving. Confident engaging with stakeholders at all levels. Strong leadership skills with the ability to influence teams and drive quality best practice. Committed to delivering high-quality outcomes in fast-paced and evolving environments. Please note: Candidates must be eligible for UK Security Clearance (SC) and be willing to undergo the clearance process if not already cleared. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
hackajob is collaborating with OneAdvanced to connect them with exceptional professionals for this role. Our IT Managed Services business enables customers to innovate, transform, and seize new opportunities. The Technical Operations function underpins this mission by delivering enterprise-grade, 24x7x365 technical support to mid-market clients across both public and private sectors. We operate a shared services model aligned with ITIL v4, enabled by ServiceNow, automation, and the practical use of generative and agentic AI. Our 24x7 Operations squads provide preventative management and incident response across infrastructure, cloud and modern workplace services. As a Systems Engineer within our 24x7 Operations function, you will be a capable all-rounder, providing second-line operational support across both core infrastructure and Microsoft Modern Workplace services. You will contribute to live service stability through effective incident resolution, proactive maintenance, and disciplined execution of standard changes. This is a shift-based role operating as part of a shared 24x7 squad. You will work across multiple customer environments, following defined standards and runbooks, while developing breadth and depth across Windows Server, Azure, Microsoft 365 and endpoint management technologies. This is a shift-based role forming part of a 24x7 operations squad. Candidates must be willing and able to work a 24x7 pattern including nights, weekends, and public holidays. Provide second-line support across Windows Server, Active Directory, Microsoft Azure, Microsoft 365 and virtualisation platforms. Support Microsoft Modern Workplace services, including Windows client operating systems, Microsoft Intune, Configuration Manager (SCCM) and device compliance policies. Resolve incidents, fulfil service requests and implement approved changes in line with ITIL processes and operational standards. Carry out patching, backup checks, endpoint updates and configuration tasks using defined runbooks and tooling. Use monitoring, event management and CMDB data to support effective triage and resolution activities. Maintain accurate and timely updates within ServiceNow, ensuring tickets, changes and configuration items are correctly recorded. Participate fully in shift handovers, ensuring continuity of service awareness and in-flight actions. Identify recurring issues, procedural gaps or monitoring noise and raise improvement opportunities through the appropriate channels. Contribute to the creation and maintenance of knowledge articles, runbooks and operational documentation. Work collaboratively with Senior Engineers and Squad Managers, seeking guidance when required and supporting team delivery. Practical experience supporting Microsoft-based infrastructure and workplace services in an operational environment. Working knowledge of Windows Server administration and core Active Directory concepts. Foundational experience with Microsoft Azure and Microsoft 365 services. Experience supporting Windows endpoint environments, including Intune and/or Configuration Manager. A structured, methodical approach to troubleshooting and incident resolution. Familiarity with ITSM tools such as ServiceNow, including accurate ticket and change management. Understanding of ITIL practices, particularly Incident, Change and Problem Management. Clear written and verbal communication skills, with the ability to document actions and outcomes effectively. Capability to work a 24x7 shift pattern, including nights, weekends and public holidays. Eligibility for UK Government Security Check (SC) clearance. Desirable Skills and Experience Exposure to virtualisation technologies such as VMware or Hyper-V. Experience using monitoring tools such as LogicMonitor or equivalent. Basic PowerShell or scripting experience to support repeatable operational tasks. Awareness of ISO27001 and operational security controls within live service environments. Experience working in a shared services or MSP operating model. Microsoft certifications such as Azure Fundamentals, Microsoft 365 Fundamentals or Endpoint Administrator Associate. Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave , 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone , no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role , from company-wide bonuses to OTE and commission structures Income protection : up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. OneAdvanced is one of the UK's largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia. Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation. We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet. Join us and become part of a team that's powering the world of work and making a real difference. Learn more at
Jul 18, 2026
Full time
hackajob is collaborating with OneAdvanced to connect them with exceptional professionals for this role. Our IT Managed Services business enables customers to innovate, transform, and seize new opportunities. The Technical Operations function underpins this mission by delivering enterprise-grade, 24x7x365 technical support to mid-market clients across both public and private sectors. We operate a shared services model aligned with ITIL v4, enabled by ServiceNow, automation, and the practical use of generative and agentic AI. Our 24x7 Operations squads provide preventative management and incident response across infrastructure, cloud and modern workplace services. As a Systems Engineer within our 24x7 Operations function, you will be a capable all-rounder, providing second-line operational support across both core infrastructure and Microsoft Modern Workplace services. You will contribute to live service stability through effective incident resolution, proactive maintenance, and disciplined execution of standard changes. This is a shift-based role operating as part of a shared 24x7 squad. You will work across multiple customer environments, following defined standards and runbooks, while developing breadth and depth across Windows Server, Azure, Microsoft 365 and endpoint management technologies. This is a shift-based role forming part of a 24x7 operations squad. Candidates must be willing and able to work a 24x7 pattern including nights, weekends, and public holidays. Provide second-line support across Windows Server, Active Directory, Microsoft Azure, Microsoft 365 and virtualisation platforms. Support Microsoft Modern Workplace services, including Windows client operating systems, Microsoft Intune, Configuration Manager (SCCM) and device compliance policies. Resolve incidents, fulfil service requests and implement approved changes in line with ITIL processes and operational standards. Carry out patching, backup checks, endpoint updates and configuration tasks using defined runbooks and tooling. Use monitoring, event management and CMDB data to support effective triage and resolution activities. Maintain accurate and timely updates within ServiceNow, ensuring tickets, changes and configuration items are correctly recorded. Participate fully in shift handovers, ensuring continuity of service awareness and in-flight actions. Identify recurring issues, procedural gaps or monitoring noise and raise improvement opportunities through the appropriate channels. Contribute to the creation and maintenance of knowledge articles, runbooks and operational documentation. Work collaboratively with Senior Engineers and Squad Managers, seeking guidance when required and supporting team delivery. Practical experience supporting Microsoft-based infrastructure and workplace services in an operational environment. Working knowledge of Windows Server administration and core Active Directory concepts. Foundational experience with Microsoft Azure and Microsoft 365 services. Experience supporting Windows endpoint environments, including Intune and/or Configuration Manager. A structured, methodical approach to troubleshooting and incident resolution. Familiarity with ITSM tools such as ServiceNow, including accurate ticket and change management. Understanding of ITIL practices, particularly Incident, Change and Problem Management. Clear written and verbal communication skills, with the ability to document actions and outcomes effectively. Capability to work a 24x7 shift pattern, including nights, weekends and public holidays. Eligibility for UK Government Security Check (SC) clearance. Desirable Skills and Experience Exposure to virtualisation technologies such as VMware or Hyper-V. Experience using monitoring tools such as LogicMonitor or equivalent. Basic PowerShell or scripting experience to support repeatable operational tasks. Awareness of ISO27001 and operational security controls within live service environments. Experience working in a shared services or MSP operating model. Microsoft certifications such as Azure Fundamentals, Microsoft 365 Fundamentals or Endpoint Administrator Associate. Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave , 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone , no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role , from company-wide bonuses to OTE and commission structures Income protection : up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. OneAdvanced is one of the UK's largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia. Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation. We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet. Join us and become part of a team that's powering the world of work and making a real difference. Learn more at
Cyber Security Technical Manager Location: London/Bristol/Edinburgh/Hybrid - 3 days on site Salary: c.£125K +benefits We are seeking an accomplished Cyber Security Technical Manager to provide technical leadership across the Cyber Security function and lead a number of specialist security teams. Reporting to the Chief Information Security Officer (CISO) , the successful candidate will be responsible for the continued development and maturity of security engineering, secure software development and security assurance capabilities. The role will ensure that security services evolve in line with organisational priorities, emerging technologies and the changing threat landscape. This is a senior leadership position requiring a highly credible cyber security professional who can provide expert technical guidance, influence strategic decision-making and support the delivery of secure technology solutions across a complex and dynamic environment. The Cyber Security Technical Manager will work closely with senior technology and business stakeholders, providing security consultancy across programmes and projects, supporting secure solution design, defining security requirements and providing technical assurance to enable informed, risk-based decisions. Key Responsibilities Provide technical leadership across the Cyber Security function, ensuring the effective delivery and continuous improvement of security engineering, application security, security testing and technical assurance services. Lead, develop and mentor specialist cyber security teams, fostering a culture of collaboration, accountability and professional excellence. Act as a trusted advisor to technology and business stakeholders on matters relating to cyber security risk, governance and control effectiveness. Provide senior security consultancy to programmes and projects, ensuring security considerations are Embedded throughout the delivery life cycle. Review and assure complex technical designs, architectures and solutions across cloud, infrastructure and software development environments. Define and communicate security requirements, standards and best practices to support secure and resilient technology delivery. Conduct and oversee technical risk assessments, ensuring security risks are appropriately identified, evaluated and managed. Represent Cyber Security within technical governance forums and contribute to organisational decision-making processes. Chair the Cyber Security Technical Working Group and promote consistency of approach across security disciplines. Work in partnership with technology leadership teams to support secure innovation and the adoption of modern technologies. Candidate Profile The successful candidate will be an experienced cyber security leader with a strong technical background and the ability to operate effectively across both strategic and operational domains. You will possess a proven track record of influencing security outcomes within complex technology environments and will be recognised for your ability to provide balanced, pragmatic and commercially aware security advice. You will be comfortable engaging with a broad range of stakeholders, from engineering and architecture teams through to senior leadership, and will demonstrate excellent communication, leadership and relationship-building skills. You will also have a genuine commitment to developing others, supporting technical specialists and team leaders to achieve their full potential while maintaining high standards of delivery and technical excellence. Essential Experience and Qualifications Significant experience in a senior cyber security position, with responsibility for leading technical teams and influencing security strategy and outcomes. Demonstrable experience designing, implementing and assuring security controls across cloud platforms, enterprise infrastructure and software development environments. Strong expertise in modern cyber security practices, including: Secure software development Cloud security Security engineering Security testing and technical assurance Experience providing security consultancy to complex technology programmes and projects. Proven capability in secure design review, technical risk assessment and security assurance activities. Excellent stakeholder management skills, with the ability to influence decision-making through clear, pragmatic and risk-based recommendations. Experience leading, coaching and developing technical professionals and team leaders. Degree in Information Security, Computer Science or a related discipline, or equivalent professional experience. Desirable Qualifications CISSP (Certified Information Systems Security Professional) CCSP (Certified Cloud Security Professional) CSSLP (Certified Secure Software Lifecycle Professional) CISM (Certified Information Security Manager) Other relevant industry-recognised cyber security certifications About the Team The Cyber Security team is responsible for protecting organisational systems, services, information and technology assets while enabling the secure delivery of business and technology objectives. Working collaboratively with technology and business stakeholders, the team provides practical, risk-based security advice and assurance, ensuring security is Embedded throughout the full technology life cycle. The function encompasses a range of specialist disciplines, including Security Engineering, Application Security, Security Testing, Security Operations, Identity and Access Management, Security Architecture and Operational Resilience. The team values professionalism, collaboration, continuous improvement and technical excellence, creating an environment where individuals are encouraged to challenge constructively, share knowledge and contribute to the ongoing development of cyber security capabilities across the organisation. Please note, client interviews will take place for this role in Late July/Early August
Jul 15, 2026
Full time
Cyber Security Technical Manager Location: London/Bristol/Edinburgh/Hybrid - 3 days on site Salary: c.£125K +benefits We are seeking an accomplished Cyber Security Technical Manager to provide technical leadership across the Cyber Security function and lead a number of specialist security teams. Reporting to the Chief Information Security Officer (CISO) , the successful candidate will be responsible for the continued development and maturity of security engineering, secure software development and security assurance capabilities. The role will ensure that security services evolve in line with organisational priorities, emerging technologies and the changing threat landscape. This is a senior leadership position requiring a highly credible cyber security professional who can provide expert technical guidance, influence strategic decision-making and support the delivery of secure technology solutions across a complex and dynamic environment. The Cyber Security Technical Manager will work closely with senior technology and business stakeholders, providing security consultancy across programmes and projects, supporting secure solution design, defining security requirements and providing technical assurance to enable informed, risk-based decisions. Key Responsibilities Provide technical leadership across the Cyber Security function, ensuring the effective delivery and continuous improvement of security engineering, application security, security testing and technical assurance services. Lead, develop and mentor specialist cyber security teams, fostering a culture of collaboration, accountability and professional excellence. Act as a trusted advisor to technology and business stakeholders on matters relating to cyber security risk, governance and control effectiveness. Provide senior security consultancy to programmes and projects, ensuring security considerations are Embedded throughout the delivery life cycle. Review and assure complex technical designs, architectures and solutions across cloud, infrastructure and software development environments. Define and communicate security requirements, standards and best practices to support secure and resilient technology delivery. Conduct and oversee technical risk assessments, ensuring security risks are appropriately identified, evaluated and managed. Represent Cyber Security within technical governance forums and contribute to organisational decision-making processes. Chair the Cyber Security Technical Working Group and promote consistency of approach across security disciplines. Work in partnership with technology leadership teams to support secure innovation and the adoption of modern technologies. Candidate Profile The successful candidate will be an experienced cyber security leader with a strong technical background and the ability to operate effectively across both strategic and operational domains. You will possess a proven track record of influencing security outcomes within complex technology environments and will be recognised for your ability to provide balanced, pragmatic and commercially aware security advice. You will be comfortable engaging with a broad range of stakeholders, from engineering and architecture teams through to senior leadership, and will demonstrate excellent communication, leadership and relationship-building skills. You will also have a genuine commitment to developing others, supporting technical specialists and team leaders to achieve their full potential while maintaining high standards of delivery and technical excellence. Essential Experience and Qualifications Significant experience in a senior cyber security position, with responsibility for leading technical teams and influencing security strategy and outcomes. Demonstrable experience designing, implementing and assuring security controls across cloud platforms, enterprise infrastructure and software development environments. Strong expertise in modern cyber security practices, including: Secure software development Cloud security Security engineering Security testing and technical assurance Experience providing security consultancy to complex technology programmes and projects. Proven capability in secure design review, technical risk assessment and security assurance activities. Excellent stakeholder management skills, with the ability to influence decision-making through clear, pragmatic and risk-based recommendations. Experience leading, coaching and developing technical professionals and team leaders. Degree in Information Security, Computer Science or a related discipline, or equivalent professional experience. Desirable Qualifications CISSP (Certified Information Systems Security Professional) CCSP (Certified Cloud Security Professional) CSSLP (Certified Secure Software Lifecycle Professional) CISM (Certified Information Security Manager) Other relevant industry-recognised cyber security certifications About the Team The Cyber Security team is responsible for protecting organisational systems, services, information and technology assets while enabling the secure delivery of business and technology objectives. Working collaboratively with technology and business stakeholders, the team provides practical, risk-based security advice and assurance, ensuring security is Embedded throughout the full technology life cycle. The function encompasses a range of specialist disciplines, including Security Engineering, Application Security, Security Testing, Security Operations, Identity and Access Management, Security Architecture and Operational Resilience. The team values professionalism, collaboration, continuous improvement and technical excellence, creating an environment where individuals are encouraged to challenge constructively, share knowledge and contribute to the ongoing development of cyber security capabilities across the organisation. Please note, client interviews will take place for this role in Late July/Early August
hackajob is collaborating with OneAdvanced to connect them with exceptional professionals for this role. Our IT Managed Services business enables customers to innovate, transform, and seize new opportunities. The Technical Operations function underpins this mission by delivering enterprise-grade, 24x7x365 technical support to mid-market clients across both public and private sectors. We operate a shared services model aligned with ITIL v4, underpinned by ServiceNow, automation, and generative and agentic AI. Our 24x7 Operations squads are responsible for maintaining the stability, security, and continuous improvement of customer environments across cloud, infrastructure, and modern workplace services. As a Microsoft 365 Specialist (Modern Workplace), you will specialise in Microsoft 365 and endpoint management services. You will support live service operations across multiple customer environments, ensuring that collaboration platforms, identity services, and end-user technologies remain secure, stable, and well governed. You will contribute to incident resolution, proactive service management, and continuous improvement, while developing deeper technical capability across the Microsoft ecosystem and adjacent automation platforms. What you will be doing Provide second-line operational support across Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, OneDrive and Entra ID. Administer and support Microsoft Intune and endpoint management solutions, including device compliance, configuration profiles, and application deployment. Resolve incidents, fulfil service requests, and implement standard changes in line with defined runbooks and ITIL practices. Monitor service health, security posture, and platform alerts, taking proactive action to prevent incidents and improve stability. Support identity and access management activities, including conditional access, MFA, and role-based access controls. Contribute to patching, policy enforcement, and configuration management across Modern Workplace services. Use ServiceNow effectively to manage work, maintain accurate records, and ensure Configuration Items are correctly updated within the CMDB. Participate fully in shift handovers, maintaining clear and structured communication of risks, actions, and service status. Identify repeat issues, inefficiencies, or gaps in documentation and take ownership of improvement opportunities. Contribute to the development and maintenance of knowledge articles, runbooks, and operational standards. Support and adopt automation practices using PowerShell, Power Platform, or other tooling to reduce manual effort and improve consistency. Collaborate with engineers across infrastructure, network, and security domains to resolve cross-platform issues. Strong working knowledge of Microsoft 365 administration in an operational environment. Experience supporting Intune / Endpoint Manager and Windows device management. Understanding of Entra ID (Azure AD), identity controls, and access governance. Practical experience working within an ITIL-aligned support model (Incident, Change, Problem). Strong troubleshooting capability, with a structured and methodical approach. Experience using ITSM tooling such as ServiceNow. Ability to manage workload effectively in a shared services, multi-customer environment. Clear and concise communication skills, both written and verbal. A disciplined approach to documentation and knowledge sharing. Willingness to work a 24x7 shift pattern including nights, weekends, and public holidays. Eligibility for UK Government Security Check (SC) clearance. Desirable skills and experience Experience supporting Microsoft Teams telephony and collaboration services. Exposure to Power Platform (Power Automate, Power Apps) for operational improvement. Scripting or automation experience using PowerShell. Awareness of security frameworks and controls (e.g. conditional access, endpoint security baselines). Experience working in an MSP or shared service environment. Microsoft 365 Certified: Endpoint Administrator Associate. Microsoft 365 Certified: Administrator Expert. Microsoft Certified: Identity and Access Administrator Associate. Please note, applicants must have the legal right to work in the UK at the time of application. Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave , 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone , no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role , from company-wide bonuses to OTE and commission structures Income protection : up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. OneAdvanced is one of the UK's largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia. Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation. We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet. Proud to be recognised in the Financial Times' Best Employers 2026 list for the second-year running, an independent and data led ranking based on employee feedback. Join us and become part of a team that's powering the world of work and making a real difference. Join us and become part of a team that's powering the world of work and making a real difference. Learn more at
Jul 14, 2026
Full time
hackajob is collaborating with OneAdvanced to connect them with exceptional professionals for this role. Our IT Managed Services business enables customers to innovate, transform, and seize new opportunities. The Technical Operations function underpins this mission by delivering enterprise-grade, 24x7x365 technical support to mid-market clients across both public and private sectors. We operate a shared services model aligned with ITIL v4, underpinned by ServiceNow, automation, and generative and agentic AI. Our 24x7 Operations squads are responsible for maintaining the stability, security, and continuous improvement of customer environments across cloud, infrastructure, and modern workplace services. As a Microsoft 365 Specialist (Modern Workplace), you will specialise in Microsoft 365 and endpoint management services. You will support live service operations across multiple customer environments, ensuring that collaboration platforms, identity services, and end-user technologies remain secure, stable, and well governed. You will contribute to incident resolution, proactive service management, and continuous improvement, while developing deeper technical capability across the Microsoft ecosystem and adjacent automation platforms. What you will be doing Provide second-line operational support across Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, OneDrive and Entra ID. Administer and support Microsoft Intune and endpoint management solutions, including device compliance, configuration profiles, and application deployment. Resolve incidents, fulfil service requests, and implement standard changes in line with defined runbooks and ITIL practices. Monitor service health, security posture, and platform alerts, taking proactive action to prevent incidents and improve stability. Support identity and access management activities, including conditional access, MFA, and role-based access controls. Contribute to patching, policy enforcement, and configuration management across Modern Workplace services. Use ServiceNow effectively to manage work, maintain accurate records, and ensure Configuration Items are correctly updated within the CMDB. Participate fully in shift handovers, maintaining clear and structured communication of risks, actions, and service status. Identify repeat issues, inefficiencies, or gaps in documentation and take ownership of improvement opportunities. Contribute to the development and maintenance of knowledge articles, runbooks, and operational standards. Support and adopt automation practices using PowerShell, Power Platform, or other tooling to reduce manual effort and improve consistency. Collaborate with engineers across infrastructure, network, and security domains to resolve cross-platform issues. Strong working knowledge of Microsoft 365 administration in an operational environment. Experience supporting Intune / Endpoint Manager and Windows device management. Understanding of Entra ID (Azure AD), identity controls, and access governance. Practical experience working within an ITIL-aligned support model (Incident, Change, Problem). Strong troubleshooting capability, with a structured and methodical approach. Experience using ITSM tooling such as ServiceNow. Ability to manage workload effectively in a shared services, multi-customer environment. Clear and concise communication skills, both written and verbal. A disciplined approach to documentation and knowledge sharing. Willingness to work a 24x7 shift pattern including nights, weekends, and public holidays. Eligibility for UK Government Security Check (SC) clearance. Desirable skills and experience Experience supporting Microsoft Teams telephony and collaboration services. Exposure to Power Platform (Power Automate, Power Apps) for operational improvement. Scripting or automation experience using PowerShell. Awareness of security frameworks and controls (e.g. conditional access, endpoint security baselines). Experience working in an MSP or shared service environment. Microsoft 365 Certified: Endpoint Administrator Associate. Microsoft 365 Certified: Administrator Expert. Microsoft Certified: Identity and Access Administrator Associate. Please note, applicants must have the legal right to work in the UK at the time of application. Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave , 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone , no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role , from company-wide bonuses to OTE and commission structures Income protection : up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. OneAdvanced is one of the UK's largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia. Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation. We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet. Proud to be recognised in the Financial Times' Best Employers 2026 list for the second-year running, an independent and data led ranking based on employee feedback. Join us and become part of a team that's powering the world of work and making a real difference. Join us and become part of a team that's powering the world of work and making a real difference. Learn more at