11 jobs found

Join a well-established Housing Association in a rewarding leadership role where you'll play a key part in delivering an exceptional customer experience. This Customer Experience Team Leader (Complaints) position offers the opportunity to lead a dedicated team responsible for resolving customer complaints, improving service delivery, and driving continuous improvement across the organisation. This is a minimum 3-month contract, with the potential to be extended, offering consistent work and the opportunity to make a real impact within the organisation. You'll be responsible for managing the day-to-day performance of the Customer Experience team, ensuring complaints are handled professionally, fairly, and within agreed service standards. This is an excellent opportunity for an experienced people manager who is passionate about coaching others, enhancing customer satisfaction, and creating positive outcomes within the social housing sector. We'd love to hear from anyone with a background as a Customer Experience Team Leader, Complaints Team Leader, Customer Service Team Leader, Contact Centre Team Leader, Customer Resolution Team Leader, or someone with experience leading complaints teams within a Housing Association or Local Authority housing service. As a Customer Experience Team Leader (Complaints), you will be: Leading, motivating and developing a team of Customer Experience Advisors Managing the end-to-end complaints process, ensuring timely and high-quality resolutions Monitoring team performance against KPIs and service standards Coaching team members through regular one-to-one meetings, feedback sessions and performance reviews Managing complex customer escalations and supporting the resolution of challenging cases Identifying complaint trends and implementing service improvements to enhance the customer journey Producing performance reports and management information for senior stakeholders Working collaboratively with internal teams to improve customer outcomes and service delivery I'd love to speak to anyone who has: Previous experience leading a complaints team within a social housing organisation (essential) Strong people management, coaching and mentoring skills Experience managing KPIs, service levels and performance targets Excellent communication, stakeholder management and problem-solving abilities A customer-focused approach with a passion for delivering outstanding service A strong understanding of complaint handling within the social housing sector, including working to regulatory standards Key requirements for this Customer Experience Team Leader role: Previous experience leading a complaints team within a Housing Association or Local Authority housing service Strong organisational skills with the ability to manage competing priorities Confident using CRM systems and Microsoft Office applications A proactive approach to continuous improvement and service excellence The Customer Experience Team Leader role is offering the following benefits: Minimum 3-month contract with the potential to be extended Weekly pay Ongoing support throughout your contract Opportunity to work within a supportive and collaborative team The chance to make a genuine impact on the customer experience This role is offering an hourly rate of 30.00. Travel & LocationThis role is based in Edgbaston , with excellent transport links from Birmingham City Centre via the A38 (Bristol Road) , A456 (Hagley Road) and nearby motorway connections, including the M5 and M6 . The area is also well served by local bus routes and nearby train stations, making it easily accessible by both car and public transport. If this Customer Experience Team Leader (Complaints) role sounds like your next opportunity, please apply now or contact Olivia Taylor at (url removed)

Customer Service Senior Advisor Castle Donington Competitive Salary + Excellent Benefits Full-Time Permanent Office-Based I am recruiting for my client based in Castle Donington Are you an experienced customer service professional looking to take the next step in your career? My client is seeking a proactive and customer-focused Customer Service Senior Advisor to join their busy and supportive team. This is an exciting opportunity to join a well-established business where you'll play a key role in delivering exceptional customer service, resolving escalated enquiries, and driving continuous improvements across the customer service function. The Role As a Customer Service Senior Advisor, you will be responsible for managing customer enquiries from start to finish, ensuring every interaction is handled professionally and efficiently. You'll build strong relationships with customers and internal teams while taking ownership of escalated complaints and identifying opportunities to improve processes. Key Responsibilities Manage and resolve customer enquiries from initial contact through to resolution. Conduct thorough investigations, asking the right questions to identify root causes. Accurately record and update customer information using the CRM system. Communicate with customers via telephone and email. Handle customer complaints professionally and effectively. Build positive working relationships with customers and internal departments. Process customer orders accurately using the sales order system. Record and report quality control issues where required. Carry out root cause analysis on recurring customer issues. Manage escalated customer complaints and work towards positive resolutions. Produce reports on customer complaints and identify trends for improvement. Support colleagues and cover additional departmental duties when required. Represent the customer service team in cross-functional meetings. Drive continuous improvement initiatives and help enhance existing processes. About You The successful candidate will have: Previous experience in a similar customer service role. Excellent communication skills, both written and verbal. Strong negotiation and influencing abilities. The confidence to challenge appropriately while maintaining empathy. Excellent investigation and problem-solving skills. Strong organisational skills with exceptional attention to detail. Good IT skills, including Microsoft Excel and Word. The ability to build strong relationships with customers and colleagues. Experience taking ownership of customer accounts and escalations. The ability to lead by example. A proactive attitude with a passion for continuous improvement. The ability to work independently and as part of a team. Benefits Competitive salary. 22 days holiday plus Bank Holidays. Birthday day off. NEST Workplace Pension. Health care cash plan (after qualifying period). Employee discount portal. Employee Assistance Programme (EAP). Free on-site parking. Working Hours Monday to Friday 8:30am 5:00pm 39 hours per week Rotational early finish on Thursday or Friday No weekends Office-based role Apply Today If you're passionate about delivering outstanding customer service and are looking for your next career opportunity, we'd love to hear from you. To apply, contact Charlotte Keenan on (phone number removed) or email (url removed) with your CV.

Warrant Escalation Advisor Salary: 30,000 Location: Stratford-upon-Avon A leading UK field services organisation, providing specialist support solutions to the utilities sector, is seeking a proactive and highly organised Warrant Escalation Advisor to join its operations team. This is an excellent opportunity for an individual who thrives in a fast-paced environment, enjoys problem-solving, and can confidently manage multiple stakeholders while ensuring compliance with established processes and industry regulations. The Role The successful candidate will be responsible for monitoring and supporting field-based warrant activity, taking ownership of cases that require escalation due to challenges encountered on site. Acting as a key point of contact, they will provide guidance to operational teams, assist with decision-making, and help identify practical solutions that support successful outcomes while balancing customer requirements and operational objectives. The role also involves maintaining communication with internal colleagues, external suppliers, and clients, ensuring all parties are updated on progress and key actions. The successful individual will play a vital role in coordinating real-time activity, managing communications, and supporting the wider operations team. Key Responsibilities Managing and resolving warrant-related escalations. Making account-level decisions in line with company procedures and regulatory requirements. Supporting field and office-based teams to achieve successful job completion. Acting as a first point of contact for clients, suppliers, and internal stakeholders. Monitoring the progress of high-value accounts during warrant execution. Proactively managing workloads and timescales whilst maintaining compliance and safety standards. Producing, analysing, and distributing performance reports. Supporting supplier relationships and performance management. Attending client meetings when required. Providing cover and support for senior team members as needed. Maintaining a strong understanding of relevant industry regulations, including OFGEM codes of practice. Assisting with the implementation and communication of process improvements and updates. About You The ideal candidate will demonstrate: Strong organisational and problem-solving skills. Excellent communication and stakeholder management abilities. Confidence working under pressure and making informed decisions. A proactive approach to managing escalations and operational challenges. High attention to detail and commitment to compliance. Experience within utilities, field operations, customer service, or a regulated environment would be advantageous. This position offers the opportunity to join a well-established organisation operating within a highly regulated sector, where you will play a key role in supporting operational excellence and customer outcomes.

We are currently seeking a highly experienced Automotive Parts Sales Advisor on behalf of a reputable automotive group located in Croydon, Surrey. This role offers an excellent opportunity for skilled individuals looking to further their career within the motor trade industry. Our client is highly regarded for its award-winning service, extensive franchise network, and commitment to employee development. Key benefits of a Parts Sales Advisor: Competitive annual salary circa 30,000, with potential bonuses to increase earnings Working hours are Monday to Friday, from 7:00am to 5:30pm, with no weekend work required Generous holiday entitlement of 20 days plus bank holidays Contributory pension scheme Clear career progression pathways, with internal promotion opportunities Recognition of long service through celebrations and reward vouchers Supportive team environment focused on delivering excellent customer service and account management Duties of a Parts Sales Advisor: Respond to customer sales inquiries, orders, and queries promptly and professionally Manage escalations of customer issues in collaboration with senior parts advisors and management Uphold company policies and procedures during customer interactions Follow up on calls to ensure customer satisfaction Maintain knowledge of products, services, and policies through ongoing training Accurately understand and clarify customer requests Upsell products and services actively to reach sales targets Maintain accurate customer records within the CRM system, including call logs and reports Conduct parts lookups and pre-pick customer orders to ensure efficient service Support the overall parts sales operation within a busy dealership environment Requirements of a Parts Sales Advisor: Minimum of 2 years experience as a Parts Advisor within a main dealership or similar automotive environment Proficiency in systems such as Kerridge or equivalent dealership software Strong customer service skills, with the ability to handle inquiries and resolve issues professionally A proactive approach to upselling and achieving sales targets Excellent communication skills and attention to detail Enthusiasm for career progression within the motor trade industry This is an excellent opportunity for a Parts Sales Advisor to join a company that values its staff, offers rewarding career progression, and recognises loyalty. If you are a dedicated and experienced Parts Advisor seeking a new challenge in Croydon, Surrey, this role is ideal for you. Contact Alex Perrin, Automotive Recruitment Specialist at Perfect Placement covering Croydon and Greater London, today to discover more about this fantastic opportunity.

hackajob is collaborating with Wise to connect them with exceptional professionals for this role. Company Description Wise is a global technology company, building the best way to move and manage the world's money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . Job Description We are seeking a highly motivated and experienced Financial Crime Manager to join the UK MLRO Office at Wise. This is a second-line managerial role that will play a crucial part in supporting the Deputy MLROs in discharging Wise Payments Limited's Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) obligations under UK regulations. The successful candidate will be instrumental in ensuring the effectiveness of our financial crime controls in the UK, driving continuous improvement, and providing expert advice across a broad range of financial crime matters, including fraud. Key Responsibilities: AML/CTF Oversight & Support: • Support the Deputy MLROs in the effective discharge of AML/CTF obligations, ensuring compliance with all relevant UK regulations. • You are an excellent communicator, capable of articulating complex technical concepts clearly to both technical and non-technical audiences. • Lead on day-to-day financial crime risk management activities and manage internal escalations effectively. • Oversee the implementation and assess the effectiveness of AML/CTF controls across all UK products and services. • Provide robust oversight of AML risks and controls specifically for Wise Platform partners. Reporting & Stakeholder Engagement: • Gather, draft and review Management Information (MI), board updates, and regulatory reports to support the MLRO reporting process. • Act as an alternate point of contact for law enforcement agencies when required. Policy & Process Improvement: • Drive the continuous improvement of AML policies, systems, and operational processes to enhance the effectiveness and efficiency of our financial crime framework. Broader Financial Crime Expertise: • Apply strong knowledge of fraud prevention and detection, working collaboratively with first-line teams including our product compliance colleagues to enhance fraud controls. • Work with the first line on ongoing reporting in relation to authorised push payment and reimbursement fraud (APPR). • Demonstrate a working knowledge of APPR and contribute to uplifting fraud controls and effectively managing UK fraud data. • Proactively stay abreast of new regulatory requirements and industry best practices related to APPR and broader fraud prevention, providing expert input and translating these developments for internal implementation. • Understand and articulate key risks for FIs offering correspondent services and work with first line on manage those financial crime risks whilst enabling the business to grow • Support / advise 1LoD with enhancing the partnership onboarding procedures and oversee highest risk partner approvals/exceptions/advisory • Be the first point of contact for the partner risk assessment team for partnership related high risk escalations and provide MI for ongoing monitoring of the existing partners Qualifications • Proven experience in a financial crime role within a regulated financial services environment in the UK, ideally financial technology or correspondent banking. • Solid understanding of UK AML/CTF regulations, including the Money Laundering Regulations 2017. • Demonstrable experience in managing financial crime risks and implementing effective controls. • Strong analytical skills with the ability to interpret complex data and produce clear, concise reports. • Excellent communication skills, both written and verbal, with the ability to engage effectively with various stakeholders, including senior management and regulators. • Proactive and self-motivated with a strong attention to detail. • Experience with APPR is highly desirable, as will form a fundamental area of focus in this role. • Experience in fraud prevention and an understanding of UK fraud data is essential. Additional Information • Hybrid working - 3 days in the office and 2 from home • Working hours - 9am to 6pm For everyone, everywhere. We're people building money without borders - without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs. Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Senior Customer Experience Advisor - 12 Month Secondment Salary: Competitive, plus Veolia benefits and pension Hours: 40 hours per week Monday - Friday with Saturday rota and a min of 2 Bank Holidays per year Location: Birchwood Park, Warrington, WA3 6FW Duration: 12 Month Secondment When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. We're currently on the hunt for an exceptional Senior Customer Experience Advisor to join our team. This is a pivotal role that sits between Advisor and Team Leader, perfect for someone ready to step up and take on additional responsibilities. If you're genuinely passionate about providing outstanding customer service, supporting your colleagues, and developing your leadership skills, then we think you could be a perfect fit. What will you be doing? The difference you'll make: As a Senior Customer Experience Advisor, you will be the 'customer first' voice within our organisation, acting as a vital bridge between our customers, our frontline teams, and management. You'll provide expert support and resolution for complex customer queries while also taking on key people management and operational responsibilities to support the Team Leader. In this multi-focused role, you'll be supporting customers, your team members, and the wider Customer Experience Team. Customer and Supplier Escalations & Support: Acting as the primary escalation point for complex customer and supplier invoice dispute enquiries Demonstrate strong communication skills with internal stakeholders to review debt positions enabling smooth transition from query to recovery Liaise with the Business Development Team to verify billing information for new customers Ensuring all National Accounts costs from third party suppliers and internal Veolia divisions are billed onto customers where applicable and any shortfalls accounted for Handling challenging customer interactions through various channels, including phone, email, google meets and live chat with professionalism, empathy, and expert problem-solving Ensuring first contact resolution wherever possible and implementing solutions that avoid repeat contacts, improving overall customer satisfaction Focusing on quality outcomes, ensuring customers are not just satisfied but genuinely happy with the resolution provided Always putting our customers first and finding personalised solutions to meet their needs, even in the most difficult situations Building strong relationships with both internal and external customers to ensure we deliver the best service Proactively identifying trends in customer queries and working with leadership to implement improvements that reduce repeat credits Supporting all areas of the Customer Experience Team to ensure seamless service delivery across the department Supporting the business by promoting Veolia's products and services to our customers People Management & Development: Mentoring and coaching Customer Experience Advisors, sharing your expertise and best practices Supporting with one-to-ones, providing guidance and feedback to team members on their performance and development Conducting return-to-work meetings and supporting absence management processes Assisting with performance management, including identifying training needs and supporting improvement plans Acting as a point of contact for team members when the Team Leader is unavailable Leading by example, demonstrating the behaviours and standards expected within the team Supporting recruitment and onboarding of new team members as required Departmental & Operational Management: Monitoring real-time performance, including call volumes, wait times, and service levels Supporting productivity management, ensuring the team is working efficiently and meeting targets Assisting with resource planning and ensuring adequate coverage across all shifts Contributing to reporting and analysis, identifying areas for improvement and sharing insights with leadership Supporting process improvements and implementing changes to enhance the customer experience and reduce repeat contacts Working collaboratively with other teams and departments, including back-office functions, to deliver timely resolutions and drive continuous improvement Keeping up-to-date records and adhering to data protection regulations to ensure customer confidentiality What we're looking for: This role requires flexibility, adaptability, and comfort with a wide range of tasks spanning customer service, people management, and operational oversight. The ability to prioritise effectively, switch between different responsibilities, and thrive in a multi-skilled environment will be key to your success. Life at Veolia is known for being fast-paced, diverse, and full of challenges, so teamwork, collaboration, and emerging leadership skills are absolutely essential. Our must-haves. What you'll bring: Proven experience in a customer service role with a strong track record of handling complex queries and escalations Demonstrated ability to put the customer first in every interaction, whether face-to-face, on the phone, or via digital channels Emerging leadership skills with the desire and capability to step up into people management responsibilities Experience or willingness to learn people management activities such as one-to-ones, return-to-work meetings, and performance conversations Strong coaching and mentoring abilities with the ability to support and develop team members Exceptional listening and communication skills, with the ability to truly understand customer needs and provide effective solutions Ability to remain calm under pressure and handle challenging situations with professionalism and empathy Strong planning and organisational skills to manage competing priorities across customer, people, and operational responsibilities Analytical mindset with the ability to monitor real-time performance, productivity, and departmental metrics Excellent interpersonal skills and meticulous attention to detail in everything you do Proactive, adaptable, and solution-focused mindset, always willing to go the extra mile Passion for personal and professional growth and a commitment to exceeding expectations Ability to identify process improvements and contribute to enhancing both customer and employee experience Good attention to detail, speed of typing, and a friendly, professional telephone manner Understanding of business finance and customer profitability Proficiency in using Google Office Applications and ability to learn new systems quickly What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.

About Scrumconnect Consulting Scrumconnect Consulting is a multi-award-winning digital consultancy delivering impactful technology solutions across UK Government and regulated industries. Our work has positively influenced the lives of over 40 million UK citizens. As a trusted Workday partner, and having successfully implemented Workday internally across our own organisation, we bring genuine hands-on expertise to every engagement. We are expanding our Workday Adaptive Planning practice and are looking for an experienced Lead Adaptive Planning Consultant to drive successful client delivery and help shape the future of our practice. About the Role As the Lead Adaptive Planning Consultant, you will take ownership of the end-to-end design and delivery of Workday Adaptive Planning implementations. Acting as the senior technical and functional lead, you will translate complex Financial Planning & Analysis (FP&A) requirements into scalable planning solutions while leading delivery teams, mentoring consultants, and building trusted relationships with senior client stakeholders. You will also play a key role in pre-sales activities, solution design, bid responses, and the continued growth of Scrumconnect's Workday Adaptive Planning capability. Key Responsibilities Solution Design & Delivery Lead the design and architecture of Workday Adaptive Planning solutions covering: Budgeting Forecasting Workforce Planning Operational Planning Financial Reporting Facilitate workshops with finance and business stakeholders to gather and analyse requirements. Translate business requirements into scalable, maintainable Adaptive Planning models. Configure and oversee: Model Sheets Cube Sheets Dimensions Levels Versions Formulas Dashboards OfficeConnect Reports Design and govern integrations between Adaptive Planning and enterprise systems including: Workday Financials Workday HCM ERP Platforms Data Warehouses Utilise Data Designer, Integration Framework, and cloud-based data loading tools. Delivery Leadership Own delivery quality across implementation workstreams. Define implementation standards and best practices. Lead testing strategy, User Acceptance Testing (UAT), cutover planning, and go-live activities. Mentor and provide technical guidance to consultants and analysts. Review solution quality and ensure adherence to delivery standards. Stakeholder Management Build strong relationships with finance leaders and executive stakeholders. Act as a trusted advisor throughout project delivery. Manage project scope, timelines, budgets, and risks. Resolve delivery issues and client escalations effectively. Practice Development Support pre-sales activities, including: Solution design Scoping Effort estimation Proposal development Contribute to practice growth through: Delivery methodologies Reusable assets Accelerators Internal capability development Knowledge sharing Essential Skills & Experience Proven experience leading multiple end-to-end Workday Adaptive Planning implementations. Experience acting as Solution Lead or Functional Lead on complex Adaptive Planning programmes. Strong expertise in: Adaptive Planning Model Sheets Cube Sheets Dimensions Levels Versions Security Configuration Allocations Reporting Strong Financial Planning & Analysis (FP&A) knowledge, including: Budgeting Forecasting Variance Analysis Workforce Planning Driver-Based Planning Experience integrating Adaptive Planning with enterprise Finance and HR systems. Excellent stakeholder management and client-facing consulting experience. Experience leading and mentoring delivery teams. Excellent communication, presentation, and documentation skills. Desirable Skills Workday Pro Adaptive Planning Certification. Experience delivering Workday solutions within UK Government or other regulated industries. Experience with Workday Financials and/or Workday HCM. Finance qualification or background (ACA, ACCA, CIMA, or equivalent). Experience supporting bids, proposals, and pre-sales engagements. Certifications Required Workday Adaptive Planning Certification (or willingness to obtain during onboarding) Desirable Additional Workday Pro Certifications Security Clearance Due to the nature of our public sector engagements, applicants must be eligible to obtain UK Security Check (SC) clearance. Eligibility will be assessed as part of the recruitment and onboarding process. Why Join Scrumconnect? Lead and shape a growing Workday Adaptive Planning Practice. Work on high-profile digital transformation programmes across UK Government. Excellent career progression and continuous professional development. Investment in Workday certifications and training. Competitive salary and comprehensive benefits package. Flexible hybrid working environment. Collaborative, supportive, and innovative culture. Diversity & Inclusion At Scrumconnect Consulting, we believe that diversity drives innovation. We are committed to creating an inclusive environment where every individual is respected, valued, and supported. We welcome applications from candidates of all backgrounds and actively encourage applications from women, people with disabilities, underrepresented communities, and those seeking flexible working arrangements. As a Disability Confident Employer, we are committed to providing reasonable adjustments throughout the recruitment process and employment to ensure equal opportunities for all.

About Scrumconnect Consulting Scrumconnect Consulting is a multi-award-winning digital consultancy delivering impactful technology solutions across UK Government and regulated industries. Our work has positively influenced the lives of over 40 million UK citizens. As a trusted Workday partner, and having successfully implemented Workday internally across our own organisation, we bring genuine hands-on expertise to every engagement. We are expanding our Workday Adaptive Planning practice and are looking for an experienced Lead Adaptive Planning Consultant to drive successful client delivery and help shape the future of our practice. About the Role As the Lead Adaptive Planning Consultant, you will take ownership of the end-to-end design and delivery of Workday Adaptive Planning implementations. Acting as the senior technical and functional lead, you will translate complex Financial Planning & Analysis (FP&A) requirements into scalable planning solutions while leading delivery teams, mentoring consultants, and building trusted relationships with senior client stakeholders. You will also play a key role in pre-sales activities, solution design, bid responses, and the continued growth of Scrumconnect's Workday Adaptive Planning capability. Key Responsibilities Solution Design & Delivery Lead the design and architecture of Workday Adaptive Planning solutions covering: Budgeting Forecasting Workforce Planning Operational Planning Financial Reporting Facilitate workshops with finance and business stakeholders to gather and analyse requirements. Translate business requirements into scalable, maintainable Adaptive Planning models. Configure and oversee: Model Sheets Cube Sheets Dimensions Levels Versions Formulas Dashboards OfficeConnect Reports Design and govern integrations between Adaptive Planning and enterprise systems including: Workday Financials Workday HCM ERP Platforms Data Warehouses Utilise Data Designer, Integration Framework, and cloud-based data loading tools. Delivery Leadership Own delivery quality across implementation workstreams. Define implementation standards and best practices. Lead testing strategy, User Acceptance Testing (UAT), cutover planning, and go-live activities. Mentor and provide technical guidance to consultants and analysts. Review solution quality and ensure adherence to delivery standards. Stakeholder Management Build strong relationships with finance leaders and executive stakeholders. Act as a trusted advisor throughout project delivery. Manage project scope, timelines, budgets, and risks. Resolve delivery issues and client escalations effectively. Practice Development Support pre-sales activities, including: Solution design Scoping Effort estimation Proposal development Contribute to practice growth through: Delivery methodologies Reusable assets Accelerators Internal capability development Knowledge sharing Essential Skills & Experience Proven experience leading multiple end-to-end Workday Adaptive Planning implementations. Experience acting as Solution Lead or Functional Lead on complex Adaptive Planning programmes. Strong expertise in: Adaptive Planning Model Sheets Cube Sheets Dimensions Levels Versions Security Configuration Allocations Reporting Strong Financial Planning & Analysis (FP&A) knowledge, including: Budgeting Forecasting Variance Analysis Workforce Planning Driver-Based Planning Experience integrating Adaptive Planning with enterprise Finance and HR systems. Excellent stakeholder management and client-facing consulting experience. Experience leading and mentoring delivery teams. Excellent communication, presentation, and documentation skills. Desirable Skills Workday Pro Adaptive Planning Certification. Experience delivering Workday solutions within UK Government or other regulated industries. Experience with Workday Financials and/or Workday HCM. Finance qualification or background (ACA, ACCA, CIMA, or equivalent). Experience supporting bids, proposals, and pre-sales engagements. Certifications Required Workday Adaptive Planning Certification (or willingness to obtain during onboarding) Desirable Additional Workday Pro Certifications Security Clearance Due to the nature of our public sector engagements, applicants must be eligible to obtain UK Security Check (SC) clearance. Eligibility will be assessed as part of the recruitment and onboarding process. Why Join Scrumconnect? Lead and shape a growing Workday Adaptive Planning Practice. Work on high-profile digital transformation programmes across UK Government. Excellent career progression and continuous professional development. Investment in Workday certifications and training. Competitive salary and comprehensive benefits package. Flexible hybrid working environment. Collaborative, supportive, and innovative culture. Diversity & Inclusion At Scrumconnect Consulting, we believe that diversity drives innovation. We are committed to creating an inclusive environment where every individual is respected, valued, and supported. We welcome applications from candidates of all backgrounds and actively encourage applications from women, people with disabilities, underrepresented communities, and those seeking flexible working arrangements. As a Disability Confident Employer, we are committed to providing reasonable adjustments throughout the recruitment process and employment to ensure equal opportunities for all.

Senior Account Manager Brighton (Hybrid) 12 Month Fixed Term Contract 47,000- 55,000 Senior Account Manager - International Client Portfolio Are you an experienced Account Manager, Key Account Manager, Client Relationship Manager, or Customer Success professional looking for an opportunity to manage strategic client relationships within an international business environment? As a Senior Account Manager, you will take ownership of a portfolio of key business accounts, acting as the main point of contact and trusted advisor for your clients. You'll work closely with internal teams to ensure an exceptional customer experience while supporting account growth and long term retention. The successful candidate will be responsible for overseeing account performance, coordinating contract renewals, delivering client reviews, and ensuring that services are delivered in line with agreed expectations. Key Responsibilities Manage and develop a portfolio of strategic corporate accounts. Build strong relationships with clients and key decision-makers. Lead account review meetings and regular business updates. Coordinate contract renewals and support commercial discussions. Develop account plans to maximise client engagement and retention. Produce and present performance reports and management information. Monitor account performance against agreed objectives and targets. Collaborate with internal teams to ensure excellent service delivery. Resolve client queries and escalations efficiently and professionally. Identify opportunities for account growth and additional solutions. Maintain an understanding of industry trends and market developments. Provide regular updates on account performance, opportunities, and potential risks. About You To be successful in this role, you will have: Previous experience in a Senior Account Manager, Account Manager, Key Account Manager, Client Relationship Manager, Customer Success Manager, or similar client-facing role . A proven track record of managing and developing high-value client relationships. Strong experience within a B2B environment. Excellent stakeholder management and communication skills. Commercial awareness with experience supporting contract renewals and account growth. The ability to interpret data and present meaningful insights to clients. Strong organisational skills and the ability to manage competing priorities. A proactive and solutions-focused approach. Proficiency in Microsoft Office and CRM platforms. What's on Offer? Salary up to 55,000 Performance-related bonus Hybrid working arrangement 25 days annual leave plus bank holidays Enhanced pension contribution Private healthcare benefits Employee wellbeing support Ongoing learning and development opportunities Collaborative and supportive working culture Modern Brighton office location Next Steps: Apply today, the client is looking for someone to interview immediately and start asap! Please apply today with your up to date CV and contact details If you have trouble uploading your CV, please email it to (url removed) and put the job title as the subject Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy. Please be aware we receive a lot of applicants for our roles if you have not been contacted within the next 5 days of applying for this role on this occasion you have not been successful but please go to our website for more vacancies - (url removed). Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

HR Team Manager Portfolio are proud to be partnering exclusively with one of the UK's most respected professional services providers, delivering expert support across HR, Employment Law and Health & Safety. This award-winning organisation is the parenting company of a global group and continues to experience impressive growth, making this an exciting time to join a forward-thinking, people-focused business. We are seeking experienced HR Team Manager/ Team Leader to oversee one of their HR advisory teams within their Glasgow operation. This is a senior leadership opportunity for a commercially astute people manager who can drive performance, inspire teams, and deliver exceptional client service. You will take ownership of the team - leading people, performance, and process to exceed KPIs and enhance client satisfaction. The HR Consultancy Team Leader will also be responsible for: Lead, coach and develop a team of HR Advisors Drive quality, performance and service KPIs Act as an escalation point for complex employment matters and service issues Conduct performance reviews, quality assessments and formal meetings where required Oversee daily operational performance and report into senior leadership Support recruitment, training and retention initiatives Contribute to strategic projects and continuous improvement Drive growth and retention across the Scottish client base About You Proven experience leading high-performing teams in a fast-paced environment Strong commercial awareness and operational mindset Excellent employment law and HR knowledge Confident handling escalations, complaints and complex people matters Resilient, solutions-focused and able to work under pressure Strong organisational and stakeholder management skills This is an excellent opportunity for a driven leader looking to make a significant impact within a growing, performance-focused environment. 51082BGR4 INDFIR The Portfolio Group are acting on behalf of our client in recruiting for this position.

IT Service Delivery Manager Edinburgh Hybrid Working Competitive Pay & Benefits Ready to take ownership of service delivery that really makes a difference? At Quorum, technology is about people. As one of Scotland's largest Microsoft Partners and a Microsoft Direct Cloud Solutions Provider (CSP), we help organisations transform the way they work through innovative managed services, cloud solutions and expert consultancy. We're looking for an experienced IT Service Delivery Manager to become the trusted advisor for a portfolio of clients, ensuring exceptional service delivery, driving continual improvement and building long-term partnerships. If you're passionate about customer success, thrive in a fast-paced managed services environment and enjoy bringing together technical experts to solve business challenges, we'd love to hear from you. What you'll be doing As the face of our Managed Services team for your clients, you'll ensure services are delivered to the highest standard while identifying opportunities to add value and strengthen relationships. You'll: Own the ongoing success and satisfaction of a portfolio of managed service clients. Lead engaging service review meetings, presenting performance, insights, recommendations and future opportunities. Build trusted relationships with key stakeholders, becoming their go-to service advisor. Drive continual service improvement initiatives that deliver measurable business value. Manage service escalations, ensuring issues are resolved quickly with clear communication throughout. Coordinate customer communications during major incidents and oversee post-incident reviews. Monitor SLA performance, identify trends and produce insightful monthly service reports. Support contract renewals, service proposals and commercial discussions. Collaborate closely with technical consultants and engineers to deliver outstanding customer outcomes. Champion service excellence and contribute to best practice across the Managed Services team. What we're looking for Experience in an IT Service Delivery, Service Management or Customer Success role within Managed Services. Strong knowledge of ITIL principles and service management best practice. A proven track record of managing client relationships and exceeding service expectations. Experience presenting to senior stakeholders and confidently leading customer meetings. Excellent communication, organisation and stakeholder management skills. Experience managing SLA-driven services and continual improvement initiatives. The ability to prioritise multiple customers and thrive in a busy, fast-moving environment. It would be great if you also have experience with: Microsoft 365 (Exchange Online, SharePoint and Teams) Microsoft Azure and cloud technologies IT Service Management (ITSM) platforms Cyber security best practices Endpoint management and identity services Microsoft server and desktop technologies Why Quorum? At Quorum, our people are our biggest strength. As an employee-owned business , every member of the team contributes to our success. We invest heavily in our people, encourage continuous learning and have built a collaborative culture where careers flourish. When you join Quorum, you'll enjoy: Competitive salary Annual performance bonus opportunities Employee-owned business with a collaborative culture Private healthcare Contributory pension Buy and sell annual leave scheme Home broadband paid for Dedicated annual technical training budget Microsoft certification bonuses Ongoing learning and career development Award-winning family-friendly and flexible working culture High employee retention and genuine work-life balance Join a team that loves technology If you're passionate about delivering exceptional customer service, building lasting client relationships and working alongside some of Scotland's leading Microsoft specialists, we'd love to hear from you. Apply today and help shape the future of managed services at Quorum.