Territory Sales Manager - Retail Temporary Territory Sales Manager (Retail) August 2026 - 5th January Hours per Week Flexible Working Earn a £450 Completion Bonus! Looking for a flexible role that fits around your lifestyle while giving you the opportunity to work with some of the UK's biggest household brands? We're recruiting Temporary Territory Sales Managers to support our busiest trading period of the year. This is a fantastic opportunity to join Tactical Solutions, part of the award-winning Dee Set Group, and make a real impact during the Golden Quarter. Flexible Working That Works Around You This is a 24-hour per week role and we can offer flexibility to suit your lifestyle. Choose to work: 3 full days per week, or Spread your 24 hours across 5 days Complete Your Contract & Earn £450 Join us in August and stay until 5th January 2027, and you'll receive a £450 Completion Bonus as a thank you for supporting us through our busiest period. Terms and conditions apply. About Us Tactical Solutions is part of the Acosta Group, one of the UK's leading field marketing agencies. We work with many of the biggest names in FMCG, helping brands win in store by delivering exceptional retail execution across the UK's leading supermarkets. What You'll Be Doing Every day is different! You'll visit stores across your territory including the UK's leading grocery retailers, where you'll: Build strong relationships with store colleagues and managers. Increase product availability and improve on-shelf presence. Merchandise products to the highest standards. Secure additional display opportunities to drive sales. Identify opportunities and share valuable market insights. Represent some of the UK's biggest household brands. Record activity using our easy-to-use tablet technology. You'll be trusted to manage your own territory while being fully supported by an experienced management team. We'd Love to Hear From You If You Enjoy working independently. Love building relationships with people. Have experience in retail, customer service, merchandising or sales (although full training is provided). Are organised and enjoy being out and about rather than sitting behind a desk. Take pride in delivering great results. No two days are the same, so we're looking for people with energy, enthusiasm and a positive attitude. What's In It For You? ? £450 Completion Bonus (when you complete your contract to 5th January 2027) ? Flexible 24-hour working week ? Tablet ? Full Training & Ongoing Support ? Incentive Scheme ? Pension ? Life Assurance ? Medicash Care Plan ? 30 Days Holiday (Pro Rata) Why Join Us? The Golden Quarter is our busiest and most exciting time of year. You'll become part of a supportive team, represent leading brands, develop valuable retail and sales experience and play a key role in helping deliver exceptional results for our clients. If you're looking for a flexible role where every day is different, we'd love to hear from you. Apply today and be ready to start your journey with us this August. INDLP
Jul 16, 2026
Contractor
Territory Sales Manager - Retail Temporary Territory Sales Manager (Retail) August 2026 - 5th January Hours per Week Flexible Working Earn a £450 Completion Bonus! Looking for a flexible role that fits around your lifestyle while giving you the opportunity to work with some of the UK's biggest household brands? We're recruiting Temporary Territory Sales Managers to support our busiest trading period of the year. This is a fantastic opportunity to join Tactical Solutions, part of the award-winning Dee Set Group, and make a real impact during the Golden Quarter. Flexible Working That Works Around You This is a 24-hour per week role and we can offer flexibility to suit your lifestyle. Choose to work: 3 full days per week, or Spread your 24 hours across 5 days Complete Your Contract & Earn £450 Join us in August and stay until 5th January 2027, and you'll receive a £450 Completion Bonus as a thank you for supporting us through our busiest period. Terms and conditions apply. About Us Tactical Solutions is part of the Acosta Group, one of the UK's leading field marketing agencies. We work with many of the biggest names in FMCG, helping brands win in store by delivering exceptional retail execution across the UK's leading supermarkets. What You'll Be Doing Every day is different! You'll visit stores across your territory including the UK's leading grocery retailers, where you'll: Build strong relationships with store colleagues and managers. Increase product availability and improve on-shelf presence. Merchandise products to the highest standards. Secure additional display opportunities to drive sales. Identify opportunities and share valuable market insights. Represent some of the UK's biggest household brands. Record activity using our easy-to-use tablet technology. You'll be trusted to manage your own territory while being fully supported by an experienced management team. We'd Love to Hear From You If You Enjoy working independently. Love building relationships with people. Have experience in retail, customer service, merchandising or sales (although full training is provided). Are organised and enjoy being out and about rather than sitting behind a desk. Take pride in delivering great results. No two days are the same, so we're looking for people with energy, enthusiasm and a positive attitude. What's In It For You? ? £450 Completion Bonus (when you complete your contract to 5th January 2027) ? Flexible 24-hour working week ? Tablet ? Full Training & Ongoing Support ? Incentive Scheme ? Pension ? Life Assurance ? Medicash Care Plan ? 30 Days Holiday (Pro Rata) Why Join Us? The Golden Quarter is our busiest and most exciting time of year. You'll become part of a supportive team, represent leading brands, develop valuable retail and sales experience and play a key role in helping deliver exceptional results for our clients. If you're looking for a flexible role where every day is different, we'd love to hear from you. Apply today and be ready to start your journey with us this August. INDLP
What you will do Reporting to the Global Service Desk Senior Manager, the IT Process Analyst supports the operation, governance cadence and continual improvement of IT service management (ITSM) processes across the firm. The role executes defined process activities, maintains process documentation and controls, and provides reporting and coordination to enable designated process owners and stakeholders to make decisions and drive outcomes. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The IT Process Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Support the day-to-day running of assigned ITSM processes by following defined steps, keeping records up to date, completing basic compliance checks, and producing routine management information (MI). Flag risks, exceptions and decision points and escalate them to the appropriate process owner(s) or forum for direction and approval. Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and assigned to the relevant teams, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance, and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and confirm that tooling and reports support the documented process steps. Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and problem solving skills, with the ability to identify root causes and pragmatic solutions Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you We recognise the value of flexible working and embrace hybrid working, so that we can learn, grow and succeed together. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic.
Jul 16, 2026
Full time
What you will do Reporting to the Global Service Desk Senior Manager, the IT Process Analyst supports the operation, governance cadence and continual improvement of IT service management (ITSM) processes across the firm. The role executes defined process activities, maintains process documentation and controls, and provides reporting and coordination to enable designated process owners and stakeholders to make decisions and drive outcomes. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The IT Process Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Support the day-to-day running of assigned ITSM processes by following defined steps, keeping records up to date, completing basic compliance checks, and producing routine management information (MI). Flag risks, exceptions and decision points and escalate them to the appropriate process owner(s) or forum for direction and approval. Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and assigned to the relevant teams, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance, and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and confirm that tooling and reports support the documented process steps. Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and problem solving skills, with the ability to identify root causes and pragmatic solutions Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you We recognise the value of flexible working and embrace hybrid working, so that we can learn, grow and succeed together. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic.
Role: IT Director, Legal Research & Business Intelligence Platform (SAAS), Central London, £95-115k+ Basic + Excellent Package, Hybrid Working. The Company: Our client is provider of an innovative and AI-driven legal research, business intelligence, and regulatory platform aimed at the legal, banking, and financial services sector within the UK and internationally. The business is Founder-led by two initial founders, one with a legal background, the other with a banking and financial services background. The business is Private Equity backed with an excellent funding runway to drive their planned scale up and expansion. This rapidly scaling business is essentially a platform, used by law firms, legal services, financial services, and banks to ensure regulatory compliance across a number of their activities, including the emerging use of AI. The business is committed to diversity and inclusion, and has a strong ethical and responsible attitude towards the use of AI within regulated environments. Background to the new role Fuelled by further investment and excellent growth potential, an opportunity has now arisen for an IT Director to join the senior leadership team and really take on a business critical role in re-shaping the provision of technology, bringing largely outsourced IT back in house, and assembling a dedicated IT team of 15-20 people. The incoming IT Director will be expected to play a lynchpin role across all areas of the business, with a remit very much not just limited to providing IT support. Instead the IT Director will have the opportunity to work closely with the Founders on both the day to day running and strategic development of the business. The successful candidate as IT Director will very much engage with the business as a whole, helping the business to make informed decisions. The ideal candidate: We are seeking an IT Director for a newly-created role at an award-winning legal AI / Saas platform in Central London. This role is aimed at elevating the IT, technology, and digital service provision within the business, serving both an internal user base of around 250 people, and a portfolio of clients in a client-facing capacity. The IT Director will report directly to the Founding Chief Executive Officer and will be responsible for assembling a team of 15-20 individuals within the IT team by bringing previously outsourced IT back in-house. About the IT Director role: The successful candidate will lead the IT function at a SaaS business that provides services to law firms, financial institutions, banks, and FTSE-250 corporates. The business is on an impressive growth trajectory and is backed by impressive Private Equity-investors. The Head of IT will play a critical role in maturing the IT services and engaging with clients in digital projects. Candidate requirements: - Experienced as an IT Manager, Head of IT or IT Director - Strong business acumen, with ability to bridge the gap between business and IT - Proficient in Agile methodologies - Previous experience in agency, blue-chip, or consulting environments - Excellent leadership skills to oversee a team of 20 IT staff, including Helpdesk and DevOps - Exceptional client-facing skills Working environment: The IT Director role has the potential for a hybrid working model. If you are an experienced Head of IT, IT Director, or senior-level IT professional with a passion for driving digital transformation and leading IT teams, we encourage you to apply for this exciting opportunity. Linear Executive Search is acting as a Recruitment Consultancy in respect of this IT Director vacancy. We are an Equal Opportunities Employer.
Jul 16, 2026
Full time
Role: IT Director, Legal Research & Business Intelligence Platform (SAAS), Central London, £95-115k+ Basic + Excellent Package, Hybrid Working. The Company: Our client is provider of an innovative and AI-driven legal research, business intelligence, and regulatory platform aimed at the legal, banking, and financial services sector within the UK and internationally. The business is Founder-led by two initial founders, one with a legal background, the other with a banking and financial services background. The business is Private Equity backed with an excellent funding runway to drive their planned scale up and expansion. This rapidly scaling business is essentially a platform, used by law firms, legal services, financial services, and banks to ensure regulatory compliance across a number of their activities, including the emerging use of AI. The business is committed to diversity and inclusion, and has a strong ethical and responsible attitude towards the use of AI within regulated environments. Background to the new role Fuelled by further investment and excellent growth potential, an opportunity has now arisen for an IT Director to join the senior leadership team and really take on a business critical role in re-shaping the provision of technology, bringing largely outsourced IT back in house, and assembling a dedicated IT team of 15-20 people. The incoming IT Director will be expected to play a lynchpin role across all areas of the business, with a remit very much not just limited to providing IT support. Instead the IT Director will have the opportunity to work closely with the Founders on both the day to day running and strategic development of the business. The successful candidate as IT Director will very much engage with the business as a whole, helping the business to make informed decisions. The ideal candidate: We are seeking an IT Director for a newly-created role at an award-winning legal AI / Saas platform in Central London. This role is aimed at elevating the IT, technology, and digital service provision within the business, serving both an internal user base of around 250 people, and a portfolio of clients in a client-facing capacity. The IT Director will report directly to the Founding Chief Executive Officer and will be responsible for assembling a team of 15-20 individuals within the IT team by bringing previously outsourced IT back in-house. About the IT Director role: The successful candidate will lead the IT function at a SaaS business that provides services to law firms, financial institutions, banks, and FTSE-250 corporates. The business is on an impressive growth trajectory and is backed by impressive Private Equity-investors. The Head of IT will play a critical role in maturing the IT services and engaging with clients in digital projects. Candidate requirements: - Experienced as an IT Manager, Head of IT or IT Director - Strong business acumen, with ability to bridge the gap between business and IT - Proficient in Agile methodologies - Previous experience in agency, blue-chip, or consulting environments - Excellent leadership skills to oversee a team of 20 IT staff, including Helpdesk and DevOps - Exceptional client-facing skills Working environment: The IT Director role has the potential for a hybrid working model. If you are an experienced Head of IT, IT Director, or senior-level IT professional with a passion for driving digital transformation and leading IT teams, we encourage you to apply for this exciting opportunity. Linear Executive Search is acting as a Recruitment Consultancy in respect of this IT Director vacancy. We are an Equal Opportunities Employer.
IT Support Team Leader Location: Home Based (with travel to Head Office (Rayleigh) 1-2 days per week) Salary: 50,000 - 65,000 per annum Job Type: Permanent Full-time (40 hours per week) An exciting opportunity has arisen for an experienced IT Support Team Leader to join a growing organisation undergoing significant investment in its IT infrastructure and internal service capability. Our client is seeking a technically strong and people-focused IT professional to lead their IT Support function, drive service improvements, and help shape the future of their IT Service Management (ITSM) capability. This role offers the opportunity to lead a small support team while playing a key part in implementing modern service management processes, improving operational efficiency, and supporting business-critical technology projects. The Role Reporting to the IT & Development Manager, the successful candidate will be responsible for the day-to-day management of the IT Support team and ensuring the delivery of an efficient, customer-focused IT service across the business. Key responsibilities include: Leading the day-to-day operation of the IT Support function. Managing, mentoring and developing a team of IT Support Engineers. Overseeing incident, problem and change management activities in line with agreed service levels. Supporting the implementation and ongoing management of a new ITSM helpdesk and change management platform. Maintaining and supporting Microsoft Azure environments and infrastructure. Managing user lifecycle activities, including onboarding, offboarding, hardware deployment and user access. Working closely with internal stakeholders to improve IT processes and enhance service delivery. Producing service reports and performance metrics for senior management. Supporting the delivery of IT projects and system improvements. Promoting ITIL best practice and a culture of continuous service improvement. The Candidate The ideal candidate will have previous experience leading an IT Support or Service Desk team and will possess a strong understanding of IT Service Management principles. Applicants should be able to demonstrate: Proven experience in an IT Support Team Leader, Service Desk Team Leader or similar leadership role. Strong working knowledge of ITIL frameworks and ITSM best practices. Experience implementing or supporting ITSM/helpdesk platforms. Knowledge of Microsoft Azure infrastructure, including cloud migration and Azure Landing Zones. Experience working within a regulated environment with a strong understanding of security, device management and access controls. Excellent leadership, communication and stakeholder management skills. A proactive approach to problem-solving and continuous improvement. The ability to manage competing priorities in a fast-paced environment. What's on Offer The successful candidate will receive: Competitive salary of 50,000 - 65,000 per annum Home-based working with occasional travel to Head Office 25 days annual leave plus bank holidays Westfield Health membership Life Assurance (2x annual salary) Employer pension contribution Company laptop, mobile phone and all necessary equipment Employee Referral Scheme Ongoing training and development opportunities Please note that successful applicants will be required to complete a satisfactory DBS check. Unfortunately, sponsorship is not available for this position, so applicants must already have the right to work in the UK. If you are an experienced IT Support professional looking to take the next step in your career with an organisation investing heavily in its technology and service delivery, we'd love to hear from you. Apply today to be considered. New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Before submitting your CV, please take a moment to check the layout, spelling, and grammar. If your CV includes graphics or design features, we'd also appreciate a simplified version in Word format. If this role isn't for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on our website or LinkedIn, Facebook, Instagram and We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.
Jul 16, 2026
Full time
IT Support Team Leader Location: Home Based (with travel to Head Office (Rayleigh) 1-2 days per week) Salary: 50,000 - 65,000 per annum Job Type: Permanent Full-time (40 hours per week) An exciting opportunity has arisen for an experienced IT Support Team Leader to join a growing organisation undergoing significant investment in its IT infrastructure and internal service capability. Our client is seeking a technically strong and people-focused IT professional to lead their IT Support function, drive service improvements, and help shape the future of their IT Service Management (ITSM) capability. This role offers the opportunity to lead a small support team while playing a key part in implementing modern service management processes, improving operational efficiency, and supporting business-critical technology projects. The Role Reporting to the IT & Development Manager, the successful candidate will be responsible for the day-to-day management of the IT Support team and ensuring the delivery of an efficient, customer-focused IT service across the business. Key responsibilities include: Leading the day-to-day operation of the IT Support function. Managing, mentoring and developing a team of IT Support Engineers. Overseeing incident, problem and change management activities in line with agreed service levels. Supporting the implementation and ongoing management of a new ITSM helpdesk and change management platform. Maintaining and supporting Microsoft Azure environments and infrastructure. Managing user lifecycle activities, including onboarding, offboarding, hardware deployment and user access. Working closely with internal stakeholders to improve IT processes and enhance service delivery. Producing service reports and performance metrics for senior management. Supporting the delivery of IT projects and system improvements. Promoting ITIL best practice and a culture of continuous service improvement. The Candidate The ideal candidate will have previous experience leading an IT Support or Service Desk team and will possess a strong understanding of IT Service Management principles. Applicants should be able to demonstrate: Proven experience in an IT Support Team Leader, Service Desk Team Leader or similar leadership role. Strong working knowledge of ITIL frameworks and ITSM best practices. Experience implementing or supporting ITSM/helpdesk platforms. Knowledge of Microsoft Azure infrastructure, including cloud migration and Azure Landing Zones. Experience working within a regulated environment with a strong understanding of security, device management and access controls. Excellent leadership, communication and stakeholder management skills. A proactive approach to problem-solving and continuous improvement. The ability to manage competing priorities in a fast-paced environment. What's on Offer The successful candidate will receive: Competitive salary of 50,000 - 65,000 per annum Home-based working with occasional travel to Head Office 25 days annual leave plus bank holidays Westfield Health membership Life Assurance (2x annual salary) Employer pension contribution Company laptop, mobile phone and all necessary equipment Employee Referral Scheme Ongoing training and development opportunities Please note that successful applicants will be required to complete a satisfactory DBS check. Unfortunately, sponsorship is not available for this position, so applicants must already have the right to work in the UK. If you are an experienced IT Support professional looking to take the next step in your career with an organisation investing heavily in its technology and service delivery, we'd love to hear from you. Apply today to be considered. New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Before submitting your CV, please take a moment to check the layout, spelling, and grammar. If your CV includes graphics or design features, we'd also appreciate a simplified version in Word format. If this role isn't for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on our website or LinkedIn, Facebook, Instagram and We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.
Enable Technology Borehamwood Full-time Optional WFH Fridays The role You'll be the first voice our clients hear and the first pair of hands on every incident - which makes you the person who defines what working with Enable feels like. This isn't a call-logging job. We want engineers who fix things at first contact, spot patterns before they become problems, and hand over escalations so well-documented that 2nd line thanks them for it. Who we are We're Enable Technology, a Borehamwood-based MSP of around 20 people, supporting a diverse and growing SME client base across London and the South East. We act as far more than an IT supplier to our clients - for many of them we're their virtual IT director, shaping strategy as well as keeping the lights on. We're independent, profitable and entirely free of private equity ownership. Technical decisions here are made on operational merit, not quarterly EBITDA targets - and our CEO has over 25 years of enterprise IT leadership behind him, so good technical arguments win. And the team is the reason people stay. We're a genuinely friendly, supportive and helpful bunch: engineers here back each other up by default, questions are welcomed rather than judged, and nobody gets left to struggle alone on a hard ticket. It's a culture we protect deliberately as we grow - and it's the first thing you'll notice when you walk in. Where we're heading We're building an automation-first, AI-enabled MSP - proactive by design, not reactive break-fix. Our platform is HaloPSA for service management, NinjaOne for RMM, CIPP for Microsoft 365 security automation, and Hudu for documentation. Self-healing scripts, intelligent alerting and predictive maintenance aren't buzzwords here; they're how we're evolving the business. For you, that means less repetitive firefighting than a typical 1st line role: our tooling handles the noise so you can spend your time on genuine troubleshooting and clients who need a human. What you'll actually be doing Owning inbound incidents and requests in HaloPSA - triaging, prioritising and resolving as many as possible at first contact Day-to-day Microsoft 365 administration: accounts, licences, mailbox permissions, Teams and SharePoint requests Troubleshooting Windows 10/11 endpoints, printers, and everyday connectivity issues (DNS, DHCP, VPN, Wi-Fi) Acting on NinjaOne monitoring alerts - resolving what you can, deploying updates and patches, and flagging what needs deeper investigation Keeping Hudu documentation accurate as you work - our knowledge base is only as good as the engineers who feed it Escalating to 2nd line with full diagnostic context: what you tried, what you ruled out, what you suspect Our stack Service management: HaloPSA (PSA and ticketing), Hudu (documentation and knowledge base) Monitoring and automation: NinjaOne RMM, CIPP for multi-tenant Microsoft 365 security Microsoft cloud: Microsoft 365, Exchange Online, SharePoint, Teams, Intune, Entra ID, Conditional Access Also in the mix: Windows 10/11, macOS and Jamf, Mimecast, hosted telephony What you'll bring At least a year in a commercial IT support role - MSP experience preferred, but a strong internal service desk background counts Working knowledge of Microsoft 365 administration and Windows 10/11 troubleshooting Networking fundamentals: DNS, DHCP, TCP/IP, VPN Patience, empathy, and the ability to explain technical things to non-technical people without jargon Genuine customer service instinct - you build rapport quickly and clients ask for you by name Bonus points Exposure to Intune, Autopilot or Entra ID Experience with macOS/Jamf or hosted telephony platforms Microsoft fundamentals certifications (MS-900, AZ-900) or working towards them Any scripting curiosity - even basic PowerShell Building your IT career There's no better place to forge an IT career than an MSP. In an internal IT team you learn one environment; here you'll work across dozens of clients, industries and technology stacks, so you compress years of experience into months. Different infrastructures, different problems, different people - it's the fastest way to build genuine range as an engineer, and it's why so many of the best people in IT started at an MSP. Within Enable, our service desk runs on a clear 1st - 2nd - 3rd line ladder, and we're scaling from around 20 to 40 staff over the next two years - so the roles above you are being created, not waited for. We promote on capability, not tenure. The expected path from this role is 2nd line, and we'll build you a training plan to get there: structured exposure to server and infrastructure work, Intune policy management, and our automation tooling. Pay, benefits and working pattern Salary: £29,000 - £34,000 DOE Holiday: 22 days, plus a day off for your birthday (or the nearest weekday) Working pattern: office-based in Borehamwood, with optional work-from-home Fridays; core hours 09:00-17:30 Perkbox: employee perks platform, with guaranteed points for your birthday and work anniversary Team culture: weekly team takeaway lunch and quarterly socials Kit: modern, top-tier hardware and software - the same standard we hold for our clients Training: vendor-led training on HaloPSA, NinjaOne and CIPP, plus funded certifications tailored to your development Why you should apply If you're good at 1st line, you've probably experienced being treated as a human answering machine. That's not this. You'll work with genuinely modern tooling, learn from engineers above you who actually mentor, and join at the exact point in our growth where good people move up fast. Apply - we'd love to talk.
Jul 16, 2026
Full time
Enable Technology Borehamwood Full-time Optional WFH Fridays The role You'll be the first voice our clients hear and the first pair of hands on every incident - which makes you the person who defines what working with Enable feels like. This isn't a call-logging job. We want engineers who fix things at first contact, spot patterns before they become problems, and hand over escalations so well-documented that 2nd line thanks them for it. Who we are We're Enable Technology, a Borehamwood-based MSP of around 20 people, supporting a diverse and growing SME client base across London and the South East. We act as far more than an IT supplier to our clients - for many of them we're their virtual IT director, shaping strategy as well as keeping the lights on. We're independent, profitable and entirely free of private equity ownership. Technical decisions here are made on operational merit, not quarterly EBITDA targets - and our CEO has over 25 years of enterprise IT leadership behind him, so good technical arguments win. And the team is the reason people stay. We're a genuinely friendly, supportive and helpful bunch: engineers here back each other up by default, questions are welcomed rather than judged, and nobody gets left to struggle alone on a hard ticket. It's a culture we protect deliberately as we grow - and it's the first thing you'll notice when you walk in. Where we're heading We're building an automation-first, AI-enabled MSP - proactive by design, not reactive break-fix. Our platform is HaloPSA for service management, NinjaOne for RMM, CIPP for Microsoft 365 security automation, and Hudu for documentation. Self-healing scripts, intelligent alerting and predictive maintenance aren't buzzwords here; they're how we're evolving the business. For you, that means less repetitive firefighting than a typical 1st line role: our tooling handles the noise so you can spend your time on genuine troubleshooting and clients who need a human. What you'll actually be doing Owning inbound incidents and requests in HaloPSA - triaging, prioritising and resolving as many as possible at first contact Day-to-day Microsoft 365 administration: accounts, licences, mailbox permissions, Teams and SharePoint requests Troubleshooting Windows 10/11 endpoints, printers, and everyday connectivity issues (DNS, DHCP, VPN, Wi-Fi) Acting on NinjaOne monitoring alerts - resolving what you can, deploying updates and patches, and flagging what needs deeper investigation Keeping Hudu documentation accurate as you work - our knowledge base is only as good as the engineers who feed it Escalating to 2nd line with full diagnostic context: what you tried, what you ruled out, what you suspect Our stack Service management: HaloPSA (PSA and ticketing), Hudu (documentation and knowledge base) Monitoring and automation: NinjaOne RMM, CIPP for multi-tenant Microsoft 365 security Microsoft cloud: Microsoft 365, Exchange Online, SharePoint, Teams, Intune, Entra ID, Conditional Access Also in the mix: Windows 10/11, macOS and Jamf, Mimecast, hosted telephony What you'll bring At least a year in a commercial IT support role - MSP experience preferred, but a strong internal service desk background counts Working knowledge of Microsoft 365 administration and Windows 10/11 troubleshooting Networking fundamentals: DNS, DHCP, TCP/IP, VPN Patience, empathy, and the ability to explain technical things to non-technical people without jargon Genuine customer service instinct - you build rapport quickly and clients ask for you by name Bonus points Exposure to Intune, Autopilot or Entra ID Experience with macOS/Jamf or hosted telephony platforms Microsoft fundamentals certifications (MS-900, AZ-900) or working towards them Any scripting curiosity - even basic PowerShell Building your IT career There's no better place to forge an IT career than an MSP. In an internal IT team you learn one environment; here you'll work across dozens of clients, industries and technology stacks, so you compress years of experience into months. Different infrastructures, different problems, different people - it's the fastest way to build genuine range as an engineer, and it's why so many of the best people in IT started at an MSP. Within Enable, our service desk runs on a clear 1st - 2nd - 3rd line ladder, and we're scaling from around 20 to 40 staff over the next two years - so the roles above you are being created, not waited for. We promote on capability, not tenure. The expected path from this role is 2nd line, and we'll build you a training plan to get there: structured exposure to server and infrastructure work, Intune policy management, and our automation tooling. Pay, benefits and working pattern Salary: £29,000 - £34,000 DOE Holiday: 22 days, plus a day off for your birthday (or the nearest weekday) Working pattern: office-based in Borehamwood, with optional work-from-home Fridays; core hours 09:00-17:30 Perkbox: employee perks platform, with guaranteed points for your birthday and work anniversary Team culture: weekly team takeaway lunch and quarterly socials Kit: modern, top-tier hardware and software - the same standard we hold for our clients Training: vendor-led training on HaloPSA, NinjaOne and CIPP, plus funded certifications tailored to your development Why you should apply If you're good at 1st line, you've probably experienced being treated as a human answering machine. That's not this. You'll work with genuinely modern tooling, learn from engineers above you who actually mentor, and join at the exact point in our growth where good people move up fast. Apply - we'd love to talk.
What you will do You will support key database for applications used by A&O Shearman that keep the firm running. These include the firm's finance and customer relationship management systems, as well business intake and time capture. You will support other business critical applications, including file transfer, legal technology and various application services. You will work with 3rd parties who provide expertise in these systems. The firm's database infrastructure, MS-SQL, will also be supported by you. You will also support the Dynamics365 platform and applications built on it. Application servers and Databases are a mixture of on-premises and SaaS/cloud-hosted. As well as supporting the databases stack, you will package, configure, test, and deploy applications to the firm. You will work with other service support teams in I&O, including End-User Compute, Infrastructure and Networks, to provide a world-class service to our business. You will also work with our global service desk, regional support teams and the global IT department. You will provide technical database expertise on projects when required. Provide availability, scalability and performance of all application database systems through data metrics Capture, analyse database metrics and bring forward improvements of database systems Identify, design and implement robust monitoring alerts to identify potential issues early Maintain core database infrastructure servers in Azure, AVS and on-premises Develop backup/restore procedures for major databases to ensure data integrity Develop and leverage automation procedures to turn repeatable actions into automated processes Analyse database capacity metrics on all server infrastructure Provide expertise for database engineering to optimise database migrations, queries and performance Management and monitoring of SQL availability groups and clustered SQL servers Lead in database related projects and ensure timely delivery. Analyse and use data to identify and prioritise operations to find root cause of major issues. Participate in on call and out of hours support for both application and databases Knowledge and use of DevOps and GitHub and other collaboration tool sets Support maintenance reviews, vulnerability assessments of MS SQL Ability to work independently and good communication skills Document and knowledge share learnings to wider team with ability to multi-task including team upskilling Experience with programming languages including PowerShell, SQL, Linux preferred Collaborate with other engineering teams on production changes, incidents and problem management What you will have Desired Skills Proficient Microsoft SQL Azure Server and SQL infrastructure AZ-900 Azure Fundamentals and DP-900 Azure Data Fundamentals preferred SQL AG, Clustering and high availability features experience SQL and PowerShell scripting experience SQL and server performance tuning SQL Replication performance and monitoring tuning Understanding of Linux server management What we can offer you We recognise the value of flexible working and embrace hybrid working, so that we can learn, grow and succeed together. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here .
Jul 16, 2026
Full time
What you will do You will support key database for applications used by A&O Shearman that keep the firm running. These include the firm's finance and customer relationship management systems, as well business intake and time capture. You will support other business critical applications, including file transfer, legal technology and various application services. You will work with 3rd parties who provide expertise in these systems. The firm's database infrastructure, MS-SQL, will also be supported by you. You will also support the Dynamics365 platform and applications built on it. Application servers and Databases are a mixture of on-premises and SaaS/cloud-hosted. As well as supporting the databases stack, you will package, configure, test, and deploy applications to the firm. You will work with other service support teams in I&O, including End-User Compute, Infrastructure and Networks, to provide a world-class service to our business. You will also work with our global service desk, regional support teams and the global IT department. You will provide technical database expertise on projects when required. Provide availability, scalability and performance of all application database systems through data metrics Capture, analyse database metrics and bring forward improvements of database systems Identify, design and implement robust monitoring alerts to identify potential issues early Maintain core database infrastructure servers in Azure, AVS and on-premises Develop backup/restore procedures for major databases to ensure data integrity Develop and leverage automation procedures to turn repeatable actions into automated processes Analyse database capacity metrics on all server infrastructure Provide expertise for database engineering to optimise database migrations, queries and performance Management and monitoring of SQL availability groups and clustered SQL servers Lead in database related projects and ensure timely delivery. Analyse and use data to identify and prioritise operations to find root cause of major issues. Participate in on call and out of hours support for both application and databases Knowledge and use of DevOps and GitHub and other collaboration tool sets Support maintenance reviews, vulnerability assessments of MS SQL Ability to work independently and good communication skills Document and knowledge share learnings to wider team with ability to multi-task including team upskilling Experience with programming languages including PowerShell, SQL, Linux preferred Collaborate with other engineering teams on production changes, incidents and problem management What you will have Desired Skills Proficient Microsoft SQL Azure Server and SQL infrastructure AZ-900 Azure Fundamentals and DP-900 Azure Data Fundamentals preferred SQL AG, Clustering and high availability features experience SQL and PowerShell scripting experience SQL and server performance tuning SQL Replication performance and monitoring tuning Understanding of Linux server management What we can offer you We recognise the value of flexible working and embrace hybrid working, so that we can learn, grow and succeed together. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here .
Service Desk Manager / Service Desk Team Leader - 60,000 + Benefits Our client is a Global market-leader and they are seeking an experienced IT Service Desk Manager / Team Leader to lead a team of support engineers based both in the UK and China, whilst remaining actively involved in the technical delivery of services. Salary: 60,000 - 65,000 Benefits: Excellent Benefits / Bonus Location: Kings Langey (WD4) Hertfordshire Leading a team of 5 support engineers, you will be responsible for the day-to-day management of the Helpdesk function, ensuring high levels of customer satisfaction, technical excellence, and service delivery performance. Acting as the senior technical escalation point, you will provide guidance and support on complex issues whilst helping to drive continuous improvement across people, processes, and technology. The Service Desk specialist will be responsible with the following: Lead, mentor and support the IT Service Desk to deliver consistent, high-quality support Oversee incident, service requests, and problem management processes in line with ITIL best practices Monitor and report on service performance against SLAs and KPIs Drive continuous improvement of service desk processes, tools and user experience Act as an escalation point for complex or high-priority incidents Collaborate with infrastructure, applications, and security teams to resolve issues efficiently Manage service desk tooling (e.g., ticketing systems (JIRA), knowledge base platforms (Confluence Documentation of processes, procedures, and known errors Manage and maintain a fleet of Audio-Visual equipment across national and international sites Key technical skills / experience required: Proven experience in IT support or service desk roles, with leadership responsibility Strong understanding of IT service management frameworks such as ITIL Experience managing SLAs, KPIs, and reporting metrics Understanding of Windows-based infrastructure (e.g., Azure, ADUC, etc) Experience using workstation deployment tools (e.g., MDT, etc) Excellent troubleshooting and problem-solving skills Strong communication and stakeholder management abilities Experience with service desk tools (e.g., Jira Service Management, Deskpro, etc) Ability to manage multiple priorities in a fast-paced environment Desirable Qualifications & Knowledge ITIL Foundation (or higher) certification Experience in process improvement or service transformation initiatives Knowledge of IT infrastructure, cloud services, and end-user computing environments (e.g., Windows 11, MacOS & Ubuntu) Previous experience in service management or similar roles Oversee onboarding of new staff members to the organisation. Salary: 60,000 - 65,000 Benefits: Excellent Benefits / Bonus Location: Kings Langey (WD4) Hertfordshire If this sounds of interest, please apply now or contact Lee Smith at Prize Placements
Jul 16, 2026
Full time
Service Desk Manager / Service Desk Team Leader - 60,000 + Benefits Our client is a Global market-leader and they are seeking an experienced IT Service Desk Manager / Team Leader to lead a team of support engineers based both in the UK and China, whilst remaining actively involved in the technical delivery of services. Salary: 60,000 - 65,000 Benefits: Excellent Benefits / Bonus Location: Kings Langey (WD4) Hertfordshire Leading a team of 5 support engineers, you will be responsible for the day-to-day management of the Helpdesk function, ensuring high levels of customer satisfaction, technical excellence, and service delivery performance. Acting as the senior technical escalation point, you will provide guidance and support on complex issues whilst helping to drive continuous improvement across people, processes, and technology. The Service Desk specialist will be responsible with the following: Lead, mentor and support the IT Service Desk to deliver consistent, high-quality support Oversee incident, service requests, and problem management processes in line with ITIL best practices Monitor and report on service performance against SLAs and KPIs Drive continuous improvement of service desk processes, tools and user experience Act as an escalation point for complex or high-priority incidents Collaborate with infrastructure, applications, and security teams to resolve issues efficiently Manage service desk tooling (e.g., ticketing systems (JIRA), knowledge base platforms (Confluence Documentation of processes, procedures, and known errors Manage and maintain a fleet of Audio-Visual equipment across national and international sites Key technical skills / experience required: Proven experience in IT support or service desk roles, with leadership responsibility Strong understanding of IT service management frameworks such as ITIL Experience managing SLAs, KPIs, and reporting metrics Understanding of Windows-based infrastructure (e.g., Azure, ADUC, etc) Experience using workstation deployment tools (e.g., MDT, etc) Excellent troubleshooting and problem-solving skills Strong communication and stakeholder management abilities Experience with service desk tools (e.g., Jira Service Management, Deskpro, etc) Ability to manage multiple priorities in a fast-paced environment Desirable Qualifications & Knowledge ITIL Foundation (or higher) certification Experience in process improvement or service transformation initiatives Knowledge of IT infrastructure, cloud services, and end-user computing environments (e.g., Windows 11, MacOS & Ubuntu) Previous experience in service management or similar roles Oversee onboarding of new staff members to the organisation. Salary: 60,000 - 65,000 Benefits: Excellent Benefits / Bonus Location: Kings Langey (WD4) Hertfordshire If this sounds of interest, please apply now or contact Lee Smith at Prize Placements
Role : O365 / MDM Engineer Location: Manchester Salary: 55,000 - 65,000 pa We are actively looking to secure a O365 / MDM Engineer to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively. Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Your Key Responsibilities: Monitoring, tuning, and diagnosing faults within collaborative systems and enterprise environments. Supporting incident resolution and managing requests to ensure smooth operations. Collaborating with project teams to schedule and deliver tasks effectively. Automating routine tasks to improve efficiency and reduce errors. Producing technical documentation, including High-Level Designs (HLD) for configurations. Leading and supporting new IT infrastructure projects. Sharing expertise across client teams to enhance service delivery. Your Skills: Experience with M365, Intune, and Azure. Strong end-user support skills for desktop environments and Office applications, including SharePoint. Knowledge of Microsoft Teams and Skype Federation (desirable). Experience with enterprise smart device systems such as Blackberry UEM and Android. Ability to troubleshoot and support Phone handset configurations. Eligibility for SC clearance and UK sole nationality. Benefits Include: Contributory pension scheme Employee Assistance Program Medical and Dental cover 22 days holiday + bank holidays Maternity Pay/Shared Parental leave and paternity leave Sick pay Suitable Candidates should submit CVs in the first instance. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Jul 16, 2026
Full time
Role : O365 / MDM Engineer Location: Manchester Salary: 55,000 - 65,000 pa We are actively looking to secure a O365 / MDM Engineer to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively. Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Your Key Responsibilities: Monitoring, tuning, and diagnosing faults within collaborative systems and enterprise environments. Supporting incident resolution and managing requests to ensure smooth operations. Collaborating with project teams to schedule and deliver tasks effectively. Automating routine tasks to improve efficiency and reduce errors. Producing technical documentation, including High-Level Designs (HLD) for configurations. Leading and supporting new IT infrastructure projects. Sharing expertise across client teams to enhance service delivery. Your Skills: Experience with M365, Intune, and Azure. Strong end-user support skills for desktop environments and Office applications, including SharePoint. Knowledge of Microsoft Teams and Skype Federation (desirable). Experience with enterprise smart device systems such as Blackberry UEM and Android. Ability to troubleshoot and support Phone handset configurations. Eligibility for SC clearance and UK sole nationality. Benefits Include: Contributory pension scheme Employee Assistance Program Medical and Dental cover 22 days holiday + bank holidays Maternity Pay/Shared Parental leave and paternity leave Sick pay Suitable Candidates should submit CVs in the first instance. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Job Title: Customer Service Representative Location: Brighton, East Sussex (Office-based / Hybrid options available) Salary: Competitive (dependent on experience) Reporting to: Customer Service Manager / Team Leader Role Overview We are looking for a friendly, customer-focused, and proactive Customer Service Representative to join our team in Brighton. This role is key to delivering an exceptional customer experience by providing timely, accurate, and helpful support across multiple channels. The ideal candidate will have strong communication skills, a positive attitude, and a genuine passion for helping customers. Key Responsibilities Customer Support Respond to customer enquiries via phone, email, and live chat in a professional and timely manner Resolve customer issues efficiently, ensuring a positive outcome Provide accurate information about products, services, and processes Problem Solving & Case Management Investigate and resolve complaints, escalating complex issues where necessary Take ownership of customer queries from start to resolution Maintain detailed and accurate records of customer interactions Order & Account Management Process orders, returns, and exchanges Update customer accounts and maintain accurate databases Assist customers with account queries, billing issues, or service requests Communication & Collaboration Work closely with other departments (e.g. sales, operations, technical teams) to resolve customer needs Share customer feedback and insights to improve products and services Contribute to team targets and service-level agreements (SLAs) Continuous Improvement Identify opportunities to improve processes and customer experience Stay up to date with company products, policies, and procedures Support training or onboarding of new team members if required Skills & Experience Essential Previous experience in a customer service or customer-facing role Excellent verbal and written communication skills Strong problem-solving and conflict resolution abilities Ability to work in a fast-paced environment and manage multiple queries Good IT skills, including CRM systems and Microsoft Office Desirable Experience working in a contact centre or high-volume environment Knowledge of CRM systems (e.g. Salesforce, Zendesk, HubSpot) Experience working to KPIs or service targets Personal Attributes Customer-first mindset with a positive, empathetic approach Strong attention to detail Team player with a collaborative attitude Resilient and calm under pressure Proactive and eager to learn What We Offer Competitive salary and benefits package Training and development opportunities Career progression within customer services or wider business functions Supportive and inclusive working environment in Brighton
Jul 16, 2026
Seasonal
Job Title: Customer Service Representative Location: Brighton, East Sussex (Office-based / Hybrid options available) Salary: Competitive (dependent on experience) Reporting to: Customer Service Manager / Team Leader Role Overview We are looking for a friendly, customer-focused, and proactive Customer Service Representative to join our team in Brighton. This role is key to delivering an exceptional customer experience by providing timely, accurate, and helpful support across multiple channels. The ideal candidate will have strong communication skills, a positive attitude, and a genuine passion for helping customers. Key Responsibilities Customer Support Respond to customer enquiries via phone, email, and live chat in a professional and timely manner Resolve customer issues efficiently, ensuring a positive outcome Provide accurate information about products, services, and processes Problem Solving & Case Management Investigate and resolve complaints, escalating complex issues where necessary Take ownership of customer queries from start to resolution Maintain detailed and accurate records of customer interactions Order & Account Management Process orders, returns, and exchanges Update customer accounts and maintain accurate databases Assist customers with account queries, billing issues, or service requests Communication & Collaboration Work closely with other departments (e.g. sales, operations, technical teams) to resolve customer needs Share customer feedback and insights to improve products and services Contribute to team targets and service-level agreements (SLAs) Continuous Improvement Identify opportunities to improve processes and customer experience Stay up to date with company products, policies, and procedures Support training or onboarding of new team members if required Skills & Experience Essential Previous experience in a customer service or customer-facing role Excellent verbal and written communication skills Strong problem-solving and conflict resolution abilities Ability to work in a fast-paced environment and manage multiple queries Good IT skills, including CRM systems and Microsoft Office Desirable Experience working in a contact centre or high-volume environment Knowledge of CRM systems (e.g. Salesforce, Zendesk, HubSpot) Experience working to KPIs or service targets Personal Attributes Customer-first mindset with a positive, empathetic approach Strong attention to detail Team player with a collaborative attitude Resilient and calm under pressure Proactive and eager to learn What We Offer Competitive salary and benefits package Training and development opportunities Career progression within customer services or wider business functions Supportive and inclusive working environment in Brighton
Enable Technology Borehamwood Full-time Optional WFH Fridays The role You're the engine room of our service desk: the incidents 1st line can't crack land with you, and most of them should never need to go further. You'll own problems through to root cause, deliver project work alongside reactive support, and help 1st line engineers become better than they were last month. This role is the bridge between keeping clients running today and engineering the desk we're building for tomorrow. Who we are We're Enable Technology, a Borehamwood-based MSP of around 20 people, supporting a diverse and growing SME client base across London and the South East. We act as far more than an IT supplier to our clients - for many of them we're their virtual IT director, shaping strategy as well as keeping the lights on. We're independent, profitable and entirely free of private equity ownership. Technical decisions here are made on operational merit, not quarterly EBITDA targets - and our CEO has over 25 years of enterprise IT leadership behind him, so good technical arguments win. And the team is the reason people stay. We're a genuinely friendly, supportive and helpful bunch: engineers here back each other up by default, questions are welcomed rather than judged, and nobody gets left to struggle alone on a hard ticket. It's a culture we protect deliberately as we grow - and it's the first thing you'll notice when you walk in. Where we're heading We're building an automation-first, AI-enabled MSP - proactive by design, not reactive break-fix. Our platform is HaloPSA for service management, NinjaOne for RMM, CIPP for Microsoft 365 security automation, and Hudu for documentation. Self-healing scripts, intelligent alerting and predictive maintenance aren't buzzwords here; they're how we're evolving the business. For you, that means your fixes shouldn't stay one-off fixes - when you resolve something twice, we want it documented, and ideally automated, so it never comes back. What you'll actually be doing Owning escalated incidents through to resolution - servers, networks, M365, endpoints - and performing root-cause analysis so issues stay fixed Windows Server and infrastructure work: Active Directory, GPO, file services, hybrid Entra ID environments Intune and Conditional Access policy work - device compliance, application deployment, security baselines Resolving complex NinjaOne monitoring alerts and contributing to smarter alert thresholds and remediation scripts Delivering project work: M365 migrations, Intune rollouts, client onboardings, infrastructure upgrades Mentoring 1st line engineers - reviewing escalations, coaching diagnostic technique, improving the quality of the whole desk Feeding Hudu with runbooks and documentation that make the next engineer faster Our stack Service management: HaloPSA (PSA and ticketing), Hudu (documentation and knowledge base) Monitoring and automation: NinjaOne RMM, CIPP for multi-tenant Microsoft 365 security Microsoft cloud: Microsoft 365, Exchange Online, SharePoint, Teams, Intune, Entra ID, Conditional Access Infrastructure: Windows Server, Active Directory/GPO, hybrid environments, firewalls, routing and VPN Also in the mix: macOS and Jamf, Mimecast, hosted telephony What you'll bring 3+ years in commercial IT support, including time in an MSP environment Strong Microsoft 365 administration: Exchange Online, Intune, Entra ID, and ideally Conditional Access Solid Windows Server and Active Directory experience - comfortable in hybrid on-prem/cloud environments Networking beyond fundamentals: routing, VPN configuration, firewall basics A structured troubleshooting methodology - you can explain how you approach a problem you've never seen Clear, patient communication with non-technical users, and the professionalism clients remember Bonus points PowerShell scripting - reading and modifying scripts now, writing them soon Azure infrastructure exposure RMM platform experience (NinjaOne, Datto RMM or similar) Microsoft role-based certifications (MD-102, MS-102, AZ-104 or similar) Experience with macOS/Jamf or firewall administration Building your IT career There's no better place to forge an IT career than an MSP. In an internal IT team you learn one environment; here you'll work across dozens of clients, industries and technology stacks, so you compress years of experience into months. Different infrastructures, different problems, different people - it's the fastest way to build genuine range as an engineer, and it's why so many of the best people in IT started at an MSP. Within Enable, our service desk runs on a clear 1st - 2nd - 3rd line ladder, and we're scaling from around 20 to 40 staff over the next two years - so the roles above you are being created, not waited for. We promote on capability, not tenure. The expected path from this role is 3rd line - taking ownership of architecture, automation design and the hardest escalations - or a projects specialism if delivery is where you shine. Either way, the step up exists here and is taken on merit. Pay, benefits and working pattern Salary: 35,000 - 42,000 DOE Holiday: 22 days, plus a day off for your birthday (or the nearest weekday) Working pattern: office-based in Borehamwood, with optional work-from-home Fridays; core hours 09:00-17:30 Perkbox: employee perks platform, with guaranteed points for your birthday and work anniversary Team culture: weekly team takeaway lunch and quarterly socials Kit: modern, top-tier hardware and software - the same standard we hold for our clients Training: vendor-led training on HaloPSA, NinjaOne and CIPP, plus funded certifications tailored to your development Why you should apply Plenty of MSPs will let you close tickets forever. Here, 2nd line is where you develop range: infrastructure, cloud, automation, projects and mentoring, with a genuine route to 3rd line as we scale. If you want your next role to stretch you rather than repeat you - apply.
Jul 16, 2026
Full time
Enable Technology Borehamwood Full-time Optional WFH Fridays The role You're the engine room of our service desk: the incidents 1st line can't crack land with you, and most of them should never need to go further. You'll own problems through to root cause, deliver project work alongside reactive support, and help 1st line engineers become better than they were last month. This role is the bridge between keeping clients running today and engineering the desk we're building for tomorrow. Who we are We're Enable Technology, a Borehamwood-based MSP of around 20 people, supporting a diverse and growing SME client base across London and the South East. We act as far more than an IT supplier to our clients - for many of them we're their virtual IT director, shaping strategy as well as keeping the lights on. We're independent, profitable and entirely free of private equity ownership. Technical decisions here are made on operational merit, not quarterly EBITDA targets - and our CEO has over 25 years of enterprise IT leadership behind him, so good technical arguments win. And the team is the reason people stay. We're a genuinely friendly, supportive and helpful bunch: engineers here back each other up by default, questions are welcomed rather than judged, and nobody gets left to struggle alone on a hard ticket. It's a culture we protect deliberately as we grow - and it's the first thing you'll notice when you walk in. Where we're heading We're building an automation-first, AI-enabled MSP - proactive by design, not reactive break-fix. Our platform is HaloPSA for service management, NinjaOne for RMM, CIPP for Microsoft 365 security automation, and Hudu for documentation. Self-healing scripts, intelligent alerting and predictive maintenance aren't buzzwords here; they're how we're evolving the business. For you, that means your fixes shouldn't stay one-off fixes - when you resolve something twice, we want it documented, and ideally automated, so it never comes back. What you'll actually be doing Owning escalated incidents through to resolution - servers, networks, M365, endpoints - and performing root-cause analysis so issues stay fixed Windows Server and infrastructure work: Active Directory, GPO, file services, hybrid Entra ID environments Intune and Conditional Access policy work - device compliance, application deployment, security baselines Resolving complex NinjaOne monitoring alerts and contributing to smarter alert thresholds and remediation scripts Delivering project work: M365 migrations, Intune rollouts, client onboardings, infrastructure upgrades Mentoring 1st line engineers - reviewing escalations, coaching diagnostic technique, improving the quality of the whole desk Feeding Hudu with runbooks and documentation that make the next engineer faster Our stack Service management: HaloPSA (PSA and ticketing), Hudu (documentation and knowledge base) Monitoring and automation: NinjaOne RMM, CIPP for multi-tenant Microsoft 365 security Microsoft cloud: Microsoft 365, Exchange Online, SharePoint, Teams, Intune, Entra ID, Conditional Access Infrastructure: Windows Server, Active Directory/GPO, hybrid environments, firewalls, routing and VPN Also in the mix: macOS and Jamf, Mimecast, hosted telephony What you'll bring 3+ years in commercial IT support, including time in an MSP environment Strong Microsoft 365 administration: Exchange Online, Intune, Entra ID, and ideally Conditional Access Solid Windows Server and Active Directory experience - comfortable in hybrid on-prem/cloud environments Networking beyond fundamentals: routing, VPN configuration, firewall basics A structured troubleshooting methodology - you can explain how you approach a problem you've never seen Clear, patient communication with non-technical users, and the professionalism clients remember Bonus points PowerShell scripting - reading and modifying scripts now, writing them soon Azure infrastructure exposure RMM platform experience (NinjaOne, Datto RMM or similar) Microsoft role-based certifications (MD-102, MS-102, AZ-104 or similar) Experience with macOS/Jamf or firewall administration Building your IT career There's no better place to forge an IT career than an MSP. In an internal IT team you learn one environment; here you'll work across dozens of clients, industries and technology stacks, so you compress years of experience into months. Different infrastructures, different problems, different people - it's the fastest way to build genuine range as an engineer, and it's why so many of the best people in IT started at an MSP. Within Enable, our service desk runs on a clear 1st - 2nd - 3rd line ladder, and we're scaling from around 20 to 40 staff over the next two years - so the roles above you are being created, not waited for. We promote on capability, not tenure. The expected path from this role is 3rd line - taking ownership of architecture, automation design and the hardest escalations - or a projects specialism if delivery is where you shine. Either way, the step up exists here and is taken on merit. Pay, benefits and working pattern Salary: 35,000 - 42,000 DOE Holiday: 22 days, plus a day off for your birthday (or the nearest weekday) Working pattern: office-based in Borehamwood, with optional work-from-home Fridays; core hours 09:00-17:30 Perkbox: employee perks platform, with guaranteed points for your birthday and work anniversary Team culture: weekly team takeaway lunch and quarterly socials Kit: modern, top-tier hardware and software - the same standard we hold for our clients Training: vendor-led training on HaloPSA, NinjaOne and CIPP, plus funded certifications tailored to your development Why you should apply Plenty of MSPs will let you close tickets forever. Here, 2nd line is where you develop range: infrastructure, cloud, automation, projects and mentoring, with a genuine route to 3rd line as we scale. If you want your next role to stretch you rather than repeat you - apply.
Senior IT Engineer (L3) Permanent, Full-time Work Location: Portishead, Bristol Salary: Flexible DOE About the Company: Our client is a growing and ambitious Managed Service Provider (MSP) known for delivering high-quality IT services and technical solutions. With a strong reputation for customer excellence, they support businesses in optimising their IT infrastructure, enhancing security, and ensuring seamless connectivity. They are now looking for a talented Senior IT Engineer to join their team and play a crucial role in delivering expert IT support and project solutions to their clients. About The Opportunity: This is an exciting opportunity for an experienced IT Support Engineer to be part of a dynamic and fast-paced environment. You will be working within the Service Desk team to provide high-level 3rd Line IT Support to clients while also leading the design and implementation of IT projects. Your role will involve everything from network management to cloud solutions, security enhancements, and system administration. As a Senior IT Engineer (L3) in the team, you will have the chance to influence and develop innovative IT strategies for a range of clients, ensuring their IT systems remain secure, efficient, and ahead of the competition. Key Responsibilities: Provide expert 3rd Line IT support to clients across a range of IT disciplines. Lead the design, planning, and delivery of technical projects. Manage and maintain computer networks to ensure seamless connectivity. Implement and administer cloud deployments within Azure and AWS. Configure and manage firewalls, security policies, and DMZ environments. Administer Microsoft Exchange and Office 365 environments. Oversee data backup solutions, business continuity, and disaster recovery strategies. Implement network security measures to protect against cyber threats. Troubleshoot LAN/WAN networks and utilise tools like IPerf and WireShark. Manage and configure network switches, VLANs, and WiFi solutions. Ensure IT systems comply with security best practices, including Cyber Essentials and ISO standards. Your Experience and Skills: You should have hands-on experience and knowledge in: Server Administration Windows Server 2012, 2016, 2019, 2022. Active Directory & Entra Full administration and management. DNS & DHCP Configuration and troubleshooting. Cloud Solutions Azure and AWS deployment & management. Cyber Security Network protection, firewall configuration, and compliance with security standards. Network Troubleshooting VLAN setup, switch management, LAN/WAN troubleshooting. Virtualisation Experience with VMware / Hyper-V. IT Project Delivery Proven ability to manage and implement technical projects. Compliance & Best Practices Understanding of Cyber Essentials, PCI, ISO, and other security standards. Desirable Qualifications (or willingness to work towards): Microsoft Certifications (MCP, MCSA). Cisco Certifications (CCNA). Virtualisation Certifications (VMware / Hyper-V). Cloud Certifications (Azure / AWS). Firewall & Networking Certifications (Fortinet, Cisco, SonicWall, Ruckus). If you are a skilled and ambitious IT Support Engineer looking for a new challenge, we would love to hear from you. To apply for the Senior IT Engineer (L3) role, send your CV today, and we will review it and contact you immediately. We are a recruitment company that specialises in projects and programmes.
Jul 16, 2026
Full time
Senior IT Engineer (L3) Permanent, Full-time Work Location: Portishead, Bristol Salary: Flexible DOE About the Company: Our client is a growing and ambitious Managed Service Provider (MSP) known for delivering high-quality IT services and technical solutions. With a strong reputation for customer excellence, they support businesses in optimising their IT infrastructure, enhancing security, and ensuring seamless connectivity. They are now looking for a talented Senior IT Engineer to join their team and play a crucial role in delivering expert IT support and project solutions to their clients. About The Opportunity: This is an exciting opportunity for an experienced IT Support Engineer to be part of a dynamic and fast-paced environment. You will be working within the Service Desk team to provide high-level 3rd Line IT Support to clients while also leading the design and implementation of IT projects. Your role will involve everything from network management to cloud solutions, security enhancements, and system administration. As a Senior IT Engineer (L3) in the team, you will have the chance to influence and develop innovative IT strategies for a range of clients, ensuring their IT systems remain secure, efficient, and ahead of the competition. Key Responsibilities: Provide expert 3rd Line IT support to clients across a range of IT disciplines. Lead the design, planning, and delivery of technical projects. Manage and maintain computer networks to ensure seamless connectivity. Implement and administer cloud deployments within Azure and AWS. Configure and manage firewalls, security policies, and DMZ environments. Administer Microsoft Exchange and Office 365 environments. Oversee data backup solutions, business continuity, and disaster recovery strategies. Implement network security measures to protect against cyber threats. Troubleshoot LAN/WAN networks and utilise tools like IPerf and WireShark. Manage and configure network switches, VLANs, and WiFi solutions. Ensure IT systems comply with security best practices, including Cyber Essentials and ISO standards. Your Experience and Skills: You should have hands-on experience and knowledge in: Server Administration Windows Server 2012, 2016, 2019, 2022. Active Directory & Entra Full administration and management. DNS & DHCP Configuration and troubleshooting. Cloud Solutions Azure and AWS deployment & management. Cyber Security Network protection, firewall configuration, and compliance with security standards. Network Troubleshooting VLAN setup, switch management, LAN/WAN troubleshooting. Virtualisation Experience with VMware / Hyper-V. IT Project Delivery Proven ability to manage and implement technical projects. Compliance & Best Practices Understanding of Cyber Essentials, PCI, ISO, and other security standards. Desirable Qualifications (or willingness to work towards): Microsoft Certifications (MCP, MCSA). Cisco Certifications (CCNA). Virtualisation Certifications (VMware / Hyper-V). Cloud Certifications (Azure / AWS). Firewall & Networking Certifications (Fortinet, Cisco, SonicWall, Ruckus). If you are a skilled and ambitious IT Support Engineer looking for a new challenge, we would love to hear from you. To apply for the Senior IT Engineer (L3) role, send your CV today, and we will review it and contact you immediately. We are a recruitment company that specialises in projects and programmes.
CBSbutler Holdings Limited trading as CBSbutler
Bassaleg, Gwent
Senior Storage & Backup Infrastructure Engineer (Contract) Location: Newport (3 days per week on-site) Day Rate: 500 - 550 per day Inside IR35 Duration: 12 month Contract Security Clearance: Active SC Clearance Required (Strictly no dual nationals due to security constraints) The Opportunity Are you an expert in enterprise storage architecture and data resilience? We are seeking a Senior Storage & Backup Infrastructure Engineer to take ownership of technical design, seamless implementation, and high-level support for mission-critical storage and backup infrastructure. This role sits at the intersection of strategic engineering and tactical delivery-combining pre-sales solution scoping, technical documentation, and robust operational support. If you want to leverage your NetApp expertise in a highly secure environment, this contract offers fantastic scope and impact. Key Responsibilities As a Senior Engineer, you will drive the lifecycle of storage infrastructure and project delivery: Pre-Sales & Scoping: Collaborating with stakeholders to scope technical solutions, estimate resource/cost requirements, and contribute directly to proposal-ready documentation. Storage & Environment Administration: Maximizing system supportability by managing data storage (space allocation/optimization), supporting SAN environments, overseeing access authorizations, and ensuring network access integrity. Integration & Evaluation: Evaluating, testing, and integrating new hardware and software products into the existing program infrastructure. SLA-Driven Support: Providing high-quality second-line support to resolve incidents and service requests efficiently within a strict SLA framework. Team Leadership: Guiding and mentoring small technical teams to successfully deliver project tasks on time and within scope. Technical Skills & Experience To succeed in this position, you will need a deep foundation in enterprise infrastructure management: Core Essentials: NetApp Expertise: Proven, hands-on experience managing and optimizing NetApp storage solutions is highly important. SAN Environments: Deep understanding of SAN environments, including performance tuning and optimization. Infrastructure Management: Extensive background in large-scale infrastructure management, data management, and user account/access controls. Project Delivery & Technical Writing: Experience working within project lifecycles with strong documentation skills (producing both operational procedures for service desks and end-user materials). Leadership: Demonstrated experience leading small technical teams to execute project tasks. Highly Desirable: Advanced fault-finding, diagnosis, and resolution capabilities across enterprise environments. Experience with File/Print Clusters , Virtualization, Messaging, and Enterprise Thin Client environments. Hardware build and evaluation experience. Relevant technical certifications (e.g., MCSE or equivalent vendor-specific storage accreditations). Why This Contract? Critical Infrastructure: Work directly on the storage and backup backbones that safeguard vital, secure customer data. Varied & Engaging Scope: Avoid the monotony of a single-focus role with a great blend of pre-sales architecture, hands-on engineering, and escalation support. Leadership Platform: Step up and showcase your capabilities by steering small engineering teams and shaping technical proposals. To Apply: If you hold an active SC Clearance and have the deep NetApp and enterprise storage experience required, please apply with your latest CV and details of your availability.
Jul 16, 2026
Contractor
Senior Storage & Backup Infrastructure Engineer (Contract) Location: Newport (3 days per week on-site) Day Rate: 500 - 550 per day Inside IR35 Duration: 12 month Contract Security Clearance: Active SC Clearance Required (Strictly no dual nationals due to security constraints) The Opportunity Are you an expert in enterprise storage architecture and data resilience? We are seeking a Senior Storage & Backup Infrastructure Engineer to take ownership of technical design, seamless implementation, and high-level support for mission-critical storage and backup infrastructure. This role sits at the intersection of strategic engineering and tactical delivery-combining pre-sales solution scoping, technical documentation, and robust operational support. If you want to leverage your NetApp expertise in a highly secure environment, this contract offers fantastic scope and impact. Key Responsibilities As a Senior Engineer, you will drive the lifecycle of storage infrastructure and project delivery: Pre-Sales & Scoping: Collaborating with stakeholders to scope technical solutions, estimate resource/cost requirements, and contribute directly to proposal-ready documentation. Storage & Environment Administration: Maximizing system supportability by managing data storage (space allocation/optimization), supporting SAN environments, overseeing access authorizations, and ensuring network access integrity. Integration & Evaluation: Evaluating, testing, and integrating new hardware and software products into the existing program infrastructure. SLA-Driven Support: Providing high-quality second-line support to resolve incidents and service requests efficiently within a strict SLA framework. Team Leadership: Guiding and mentoring small technical teams to successfully deliver project tasks on time and within scope. Technical Skills & Experience To succeed in this position, you will need a deep foundation in enterprise infrastructure management: Core Essentials: NetApp Expertise: Proven, hands-on experience managing and optimizing NetApp storage solutions is highly important. SAN Environments: Deep understanding of SAN environments, including performance tuning and optimization. Infrastructure Management: Extensive background in large-scale infrastructure management, data management, and user account/access controls. Project Delivery & Technical Writing: Experience working within project lifecycles with strong documentation skills (producing both operational procedures for service desks and end-user materials). Leadership: Demonstrated experience leading small technical teams to execute project tasks. Highly Desirable: Advanced fault-finding, diagnosis, and resolution capabilities across enterprise environments. Experience with File/Print Clusters , Virtualization, Messaging, and Enterprise Thin Client environments. Hardware build and evaluation experience. Relevant technical certifications (e.g., MCSE or equivalent vendor-specific storage accreditations). Why This Contract? Critical Infrastructure: Work directly on the storage and backup backbones that safeguard vital, secure customer data. Varied & Engaging Scope: Avoid the monotony of a single-focus role with a great blend of pre-sales architecture, hands-on engineering, and escalation support. Leadership Platform: Step up and showcase your capabilities by steering small engineering teams and shaping technical proposals. To Apply: If you hold an active SC Clearance and have the deep NetApp and enterprise storage experience required, please apply with your latest CV and details of your availability.
What you will do Reporting to the Global Service Desk Senior Manager, the IT Process Analyst supports the operation, governance cadence and continual improvement of IT service management (ITSM) processes across the firm. The role executes defined process activities, maintains process documentation and controls, and provides reporting and coordination to enable designated process owners and stakeholders to make decisions and drive outcomes. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The IT Process Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Support the day-to-day running of assigned ITSM processes by following defined steps, keeping records up to date, completing basic compliance checks, and producing routine management information (MI). Flag risks, exceptions and decision points and escalate them to the appropriate process owner(s) or forum for direction and approval. Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and assigned to the relevant teams, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance, and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and confirm that tooling and reports support the documented process steps. Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and problem solving skills, with the ability to identify root causes and pragmatic solutions Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you We recognise the value of flexible working and embrace hybrid working, so that we can learn, grow and succeed together. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic.
Jul 16, 2026
Full time
What you will do Reporting to the Global Service Desk Senior Manager, the IT Process Analyst supports the operation, governance cadence and continual improvement of IT service management (ITSM) processes across the firm. The role executes defined process activities, maintains process documentation and controls, and provides reporting and coordination to enable designated process owners and stakeholders to make decisions and drive outcomes. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The IT Process Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Support the day-to-day running of assigned ITSM processes by following defined steps, keeping records up to date, completing basic compliance checks, and producing routine management information (MI). Flag risks, exceptions and decision points and escalate them to the appropriate process owner(s) or forum for direction and approval. Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and assigned to the relevant teams, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance, and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and confirm that tooling and reports support the documented process steps. Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and problem solving skills, with the ability to identify root causes and pragmatic solutions Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you We recognise the value of flexible working and embrace hybrid working, so that we can learn, grow and succeed together. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic.
What you will do You will support key database for applications used by A&O Shearman that keep the firm running. These include the firm's finance and customer relationship management systems, as well business intake and time capture. You will support other business critical applications, including file transfer, legal technology and various application services. You will work with 3rd parties who provide expertise in these systems. The firm's database infrastructure, MS-SQL, will also be supported by you. You will also support the Dynamics365 platform and applications built on it. Application servers and Databases are a mixture of on-premises and SaaS/cloud-hosted. As well as supporting the databases stack, you will package, configure, test, and deploy applications to the firm. You will work with other service support teams in I&O, including End-User Compute, Infrastructure and Networks, to provide a world-class service to our business. You will also work with our global service desk, regional support teams and the global IT department. You will provide technical database expertise on projects when required. Provide availability, scalability and performance of all application database systems through data metrics Capture, analyse database metrics and bring forward improvements of database systems Identify, design and implement robust monitoring alerts to identify potential issues early Maintain core database infrastructure servers in Azure, AVS and on-premises Develop backup/restore procedures for major databases to ensure data integrity Develop and leverage automation procedures to turn repeatable actions into automated processes Analyse database capacity metrics on all server infrastructure Provide expertise for database engineering to optimise database migrations, queries and performance Management and monitoring of SQL availability groups and clustered SQL servers Lead in database related projects and ensure timely delivery. Analyse and use data to identify and prioritise operations to find root cause of major issues. Participate in on call and out of hours support for both application and databases Knowledge and use of DevOps and GitHub and other collaboration tool sets Support maintenance reviews, vulnerability assessments of MS SQL Ability to work independently and good communication skills Document and knowledge share learnings to wider team with ability to multi-task including team upskilling Experience with programming languages including PowerShell, SQL, Linux preferred Collaborate with other engineering teams on production changes, incidents and problem management What you will have Desired Skills Proficient Microsoft SQL Azure Server and SQL infrastructure AZ-900 Azure Fundamentals and DP-900 Azure Data Fundamentals preferred SQL AG, Clustering and high availability features experience SQL and PowerShell scripting experience SQL and server performance tuning SQL Replication performance and monitoring tuning Understanding of Linux server management What we can offer you We recognise the value of flexible working and embrace hybrid working, so that we can learn, grow and succeed together. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here .
Jul 16, 2026
Full time
What you will do You will support key database for applications used by A&O Shearman that keep the firm running. These include the firm's finance and customer relationship management systems, as well business intake and time capture. You will support other business critical applications, including file transfer, legal technology and various application services. You will work with 3rd parties who provide expertise in these systems. The firm's database infrastructure, MS-SQL, will also be supported by you. You will also support the Dynamics365 platform and applications built on it. Application servers and Databases are a mixture of on-premises and SaaS/cloud-hosted. As well as supporting the databases stack, you will package, configure, test, and deploy applications to the firm. You will work with other service support teams in I&O, including End-User Compute, Infrastructure and Networks, to provide a world-class service to our business. You will also work with our global service desk, regional support teams and the global IT department. You will provide technical database expertise on projects when required. Provide availability, scalability and performance of all application database systems through data metrics Capture, analyse database metrics and bring forward improvements of database systems Identify, design and implement robust monitoring alerts to identify potential issues early Maintain core database infrastructure servers in Azure, AVS and on-premises Develop backup/restore procedures for major databases to ensure data integrity Develop and leverage automation procedures to turn repeatable actions into automated processes Analyse database capacity metrics on all server infrastructure Provide expertise for database engineering to optimise database migrations, queries and performance Management and monitoring of SQL availability groups and clustered SQL servers Lead in database related projects and ensure timely delivery. Analyse and use data to identify and prioritise operations to find root cause of major issues. Participate in on call and out of hours support for both application and databases Knowledge and use of DevOps and GitHub and other collaboration tool sets Support maintenance reviews, vulnerability assessments of MS SQL Ability to work independently and good communication skills Document and knowledge share learnings to wider team with ability to multi-task including team upskilling Experience with programming languages including PowerShell, SQL, Linux preferred Collaborate with other engineering teams on production changes, incidents and problem management What you will have Desired Skills Proficient Microsoft SQL Azure Server and SQL infrastructure AZ-900 Azure Fundamentals and DP-900 Azure Data Fundamentals preferred SQL AG, Clustering and high availability features experience SQL and PowerShell scripting experience SQL and server performance tuning SQL Replication performance and monitoring tuning Understanding of Linux server management What we can offer you We recognise the value of flexible working and embrace hybrid working, so that we can learn, grow and succeed together. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here .
Do you want to work in an award winning Agency with fantastic earning potentials? If so, keep reading! Many of our senior leadership team and Directors joined as Trainee Consultants at Prospero and thus were promoted through the ranks multiple times, we invest heavily in home grown talent and aim to promote from within at every opportunity! Twice listed in the 100 fastest growing companies in Britain, the Prospero Group are a multi-sector recruitment business specialising in public sector and technical recruitment. Working in recruitment is tough but can also be extremely financially rewarding for those competent and dedicated individuals. Prospero has a long term 85% staff retention, and this is testament to our dedication towards our investment in training and development, meeting the career aspirations of our staff, the culture, a supportive and mentoring environment, resources and packages on offer. Voted as 'Outstanding' by our employees in the 'B100 Best Companies To Work For' Prospero Group are recruiting for a Recruitment Consultant to join our brilliant Bristol team! What You'll Do: As an Education Recruitment Consultant, you'll manage and grow a temporary staffing desk, supplying teachers, teaching assistants and support staff to primary, secondary, and specialist schools. Your responsibilities will include: Building and developing strong relationships with schools and academy trusts. Sourcing, interviewing, and registering high-quality education professionals. Matching candidates with daily, short-term, and long-term temporary vacancies. Managing bookings and ensuring excellent service delivery to both schools and candidates. Proactively generating new business through sales calls, networking, and client visits. Negotiating rates and managing the full recruitment process. Ensuring all safeguarding, compliance, and vetting requirements are met. Providing an exceptional level of customer service while maintaining long-term partnerships. What We're Looking For: To succeed in this fast-paced and dynamic business, we need candidates with an entrepreneurial spirit, strong business acumen, and a money-motivated attitude. Exceptional communication skills, drive, and ambition are also essential. For this role, you must have previous experience within a recruitment or B2B sales role. This is a great opportunity to immerse yourself within a rewarding and fast paced role with the opportunity to grow and learn from the best! For this role you must hold a UK Driving licence. What We Offer: Industry-leading OTE and uncapped commission Great holidays plus your birthday off! Target-based incentives and rewards Career progression based entirely on your personal achievement Opportunity to become a team leader or manager very quickly Industry-leading training throughout your career A culture that motivates, excites and stimulates Monthly company social events If you're ambitious, financially motivated, competitive, and interested in joining a growing business with a group of like-minded people, then Prospero has the career you're looking for! IND-INT
Jul 16, 2026
Full time
Do you want to work in an award winning Agency with fantastic earning potentials? If so, keep reading! Many of our senior leadership team and Directors joined as Trainee Consultants at Prospero and thus were promoted through the ranks multiple times, we invest heavily in home grown talent and aim to promote from within at every opportunity! Twice listed in the 100 fastest growing companies in Britain, the Prospero Group are a multi-sector recruitment business specialising in public sector and technical recruitment. Working in recruitment is tough but can also be extremely financially rewarding for those competent and dedicated individuals. Prospero has a long term 85% staff retention, and this is testament to our dedication towards our investment in training and development, meeting the career aspirations of our staff, the culture, a supportive and mentoring environment, resources and packages on offer. Voted as 'Outstanding' by our employees in the 'B100 Best Companies To Work For' Prospero Group are recruiting for a Recruitment Consultant to join our brilliant Bristol team! What You'll Do: As an Education Recruitment Consultant, you'll manage and grow a temporary staffing desk, supplying teachers, teaching assistants and support staff to primary, secondary, and specialist schools. Your responsibilities will include: Building and developing strong relationships with schools and academy trusts. Sourcing, interviewing, and registering high-quality education professionals. Matching candidates with daily, short-term, and long-term temporary vacancies. Managing bookings and ensuring excellent service delivery to both schools and candidates. Proactively generating new business through sales calls, networking, and client visits. Negotiating rates and managing the full recruitment process. Ensuring all safeguarding, compliance, and vetting requirements are met. Providing an exceptional level of customer service while maintaining long-term partnerships. What We're Looking For: To succeed in this fast-paced and dynamic business, we need candidates with an entrepreneurial spirit, strong business acumen, and a money-motivated attitude. Exceptional communication skills, drive, and ambition are also essential. For this role, you must have previous experience within a recruitment or B2B sales role. This is a great opportunity to immerse yourself within a rewarding and fast paced role with the opportunity to grow and learn from the best! For this role you must hold a UK Driving licence. What We Offer: Industry-leading OTE and uncapped commission Great holidays plus your birthday off! Target-based incentives and rewards Career progression based entirely on your personal achievement Opportunity to become a team leader or manager very quickly Industry-leading training throughout your career A culture that motivates, excites and stimulates Monthly company social events If you're ambitious, financially motivated, competitive, and interested in joining a growing business with a group of like-minded people, then Prospero has the career you're looking for! IND-INT
What you will do You will support key database for applications used by A&O Shearman that keep the firm running. These include the firm's finance and customer relationship management systems, as well business intake and time capture. You will support other business critical applications, including file transfer, legal technology and various application services. You will work with 3rd parties who provide expertise in these systems. The firm's database infrastructure, MS-SQL, will also be supported by you. You will also support the Dynamics365 platform and applications built on it. Application servers and Databases are a mixture of on-premises and SaaS/cloud-hosted. As well as supporting the databases stack, you will package, configure, test, and deploy applications to the firm. You will work with other service support teams in I&O, including End-User Compute, Infrastructure and Networks, to provide a world-class service to our business. You will also work with our global service desk, regional support teams and the global IT department. You will provide technical database expertise on projects when required. Provide availability, scalability and performance of all application database systems through data metrics Capture, analyse database metrics and bring forward improvements of database systems Identify, design and implement robust monitoring alerts to identify potential issues early Maintain core database infrastructure servers in Azure, AVS and on-premises Develop backup/restore procedures for major databases to ensure data integrity Develop and leverage automation procedures to turn repeatable actions into automated processes Analyse database capacity metrics on all server infrastructure Provide expertise for database engineering to optimise database migrations, queries and performance Management and monitoring of SQL availability groups and clustered SQL servers Lead in database related projects and ensure timely delivery. Analyse and use data to identify and prioritise operations to find root cause of major issues. Participate in on call and out of hours support for both application and databases Knowledge and use of DevOps and GitHub and other collaboration tool sets Support maintenance reviews, vulnerability assessments of MS SQL Ability to work independently and good communication skills Document and knowledge share learnings to wider team with ability to multi-task including team upskilling Experience with programming languages including PowerShell, SQL, Linux preferred Collaborate with other engineering teams on production changes, incidents and problem management What you will have Desired Skills Proficient Microsoft SQL Azure Server and SQL infrastructure AZ-900 Azure Fundamentals and DP-900 Azure Data Fundamentals preferred SQL AG, Clustering and high availability features experience SQL and PowerShell scripting experience SQL and server performance tuning SQL Replication performance and monitoring tuning Understanding of Linux server management What we can offer you We recognise the value of flexible working and embrace hybrid working, so that we can learn, grow and succeed together. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here .
Jul 16, 2026
Full time
What you will do You will support key database for applications used by A&O Shearman that keep the firm running. These include the firm's finance and customer relationship management systems, as well business intake and time capture. You will support other business critical applications, including file transfer, legal technology and various application services. You will work with 3rd parties who provide expertise in these systems. The firm's database infrastructure, MS-SQL, will also be supported by you. You will also support the Dynamics365 platform and applications built on it. Application servers and Databases are a mixture of on-premises and SaaS/cloud-hosted. As well as supporting the databases stack, you will package, configure, test, and deploy applications to the firm. You will work with other service support teams in I&O, including End-User Compute, Infrastructure and Networks, to provide a world-class service to our business. You will also work with our global service desk, regional support teams and the global IT department. You will provide technical database expertise on projects when required. Provide availability, scalability and performance of all application database systems through data metrics Capture, analyse database metrics and bring forward improvements of database systems Identify, design and implement robust monitoring alerts to identify potential issues early Maintain core database infrastructure servers in Azure, AVS and on-premises Develop backup/restore procedures for major databases to ensure data integrity Develop and leverage automation procedures to turn repeatable actions into automated processes Analyse database capacity metrics on all server infrastructure Provide expertise for database engineering to optimise database migrations, queries and performance Management and monitoring of SQL availability groups and clustered SQL servers Lead in database related projects and ensure timely delivery. Analyse and use data to identify and prioritise operations to find root cause of major issues. Participate in on call and out of hours support for both application and databases Knowledge and use of DevOps and GitHub and other collaboration tool sets Support maintenance reviews, vulnerability assessments of MS SQL Ability to work independently and good communication skills Document and knowledge share learnings to wider team with ability to multi-task including team upskilling Experience with programming languages including PowerShell, SQL, Linux preferred Collaborate with other engineering teams on production changes, incidents and problem management What you will have Desired Skills Proficient Microsoft SQL Azure Server and SQL infrastructure AZ-900 Azure Fundamentals and DP-900 Azure Data Fundamentals preferred SQL AG, Clustering and high availability features experience SQL and PowerShell scripting experience SQL and server performance tuning SQL Replication performance and monitoring tuning Understanding of Linux server management What we can offer you We recognise the value of flexible working and embrace hybrid working, so that we can learn, grow and succeed together. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here .
Territory Sales Manager - Retail Temporary Territory Sales Manager (Retail) August 2026 - 5th January Hours per Week Flexible Working Earn a £450 Completion Bonus! Looking for a flexible role that fits around your lifestyle while giving you the opportunity to work with some of the UK's biggest household brands? We're recruiting Temporary Territory Sales Managers to support our busiest trading period of the year. This is a fantastic opportunity to join Tactical Solutions, part of the award-winning Dee Set Group, and make a real impact during the Golden Quarter. Flexible Working That Works Around You This is a 24-hour per week role and we can offer flexibility to suit your lifestyle. Choose to work: 3 full days per week, or Spread your 24 hours across 5 days Complete Your Contract & Earn £450 Join us in August and stay until 5th January 2027, and you'll receive a £450 Completion Bonus as a thank you for supporting us through our busiest period. Terms and conditions apply. About Us Tactical Solutions is part of the Acosta Group, one of the UK's leading field marketing agencies. We work with many of the biggest names in FMCG, helping brands win in store by delivering exceptional retail execution across the UK's leading supermarkets. What You'll Be Doing Every day is different! You'll visit stores across your territory including the UK's leading grocery retailers, where you'll: Build strong relationships with store colleagues and managers. Increase product availability and improve on-shelf presence. Merchandise products to the highest standards. Secure additional display opportunities to drive sales. Identify opportunities and share valuable market insights. Represent some of the UK's biggest household brands. Record activity using our easy-to-use tablet technology. You'll be trusted to manage your own territory while being fully supported by an experienced management team. We'd Love to Hear From You If You Enjoy working independently. Love building relationships with people. Have experience in retail, customer service, merchandising or sales (although full training is provided). Are organised and enjoy being out and about rather than sitting behind a desk. Take pride in delivering great results. No two days are the same, so we're looking for people with energy, enthusiasm and a positive attitude. What's In It For You? ? £450 Completion Bonus (when you complete your contract to 5th January 2027) ? Flexible 24-hour working week ? Tablet ? Full Training & Ongoing Support ? Incentive Scheme ? Pension ? Life Assurance ? Medicash Care Plan ? 30 Days Holiday (Pro Rata) Why Join Us? The Golden Quarter is our busiest and most exciting time of year. You'll become part of a supportive team, represent leading brands, develop valuable retail and sales experience and play a key role in helping deliver exceptional results for our clients. If you're looking for a flexible role where every day is different, we'd love to hear from you. Apply today and be ready to start your journey with us this August. INDLP
Jul 16, 2026
Contractor
Territory Sales Manager - Retail Temporary Territory Sales Manager (Retail) August 2026 - 5th January Hours per Week Flexible Working Earn a £450 Completion Bonus! Looking for a flexible role that fits around your lifestyle while giving you the opportunity to work with some of the UK's biggest household brands? We're recruiting Temporary Territory Sales Managers to support our busiest trading period of the year. This is a fantastic opportunity to join Tactical Solutions, part of the award-winning Dee Set Group, and make a real impact during the Golden Quarter. Flexible Working That Works Around You This is a 24-hour per week role and we can offer flexibility to suit your lifestyle. Choose to work: 3 full days per week, or Spread your 24 hours across 5 days Complete Your Contract & Earn £450 Join us in August and stay until 5th January 2027, and you'll receive a £450 Completion Bonus as a thank you for supporting us through our busiest period. Terms and conditions apply. About Us Tactical Solutions is part of the Acosta Group, one of the UK's leading field marketing agencies. We work with many of the biggest names in FMCG, helping brands win in store by delivering exceptional retail execution across the UK's leading supermarkets. What You'll Be Doing Every day is different! You'll visit stores across your territory including the UK's leading grocery retailers, where you'll: Build strong relationships with store colleagues and managers. Increase product availability and improve on-shelf presence. Merchandise products to the highest standards. Secure additional display opportunities to drive sales. Identify opportunities and share valuable market insights. Represent some of the UK's biggest household brands. Record activity using our easy-to-use tablet technology. You'll be trusted to manage your own territory while being fully supported by an experienced management team. We'd Love to Hear From You If You Enjoy working independently. Love building relationships with people. Have experience in retail, customer service, merchandising or sales (although full training is provided). Are organised and enjoy being out and about rather than sitting behind a desk. Take pride in delivering great results. No two days are the same, so we're looking for people with energy, enthusiasm and a positive attitude. What's In It For You? ? £450 Completion Bonus (when you complete your contract to 5th January 2027) ? Flexible 24-hour working week ? Tablet ? Full Training & Ongoing Support ? Incentive Scheme ? Pension ? Life Assurance ? Medicash Care Plan ? 30 Days Holiday (Pro Rata) Why Join Us? The Golden Quarter is our busiest and most exciting time of year. You'll become part of a supportive team, represent leading brands, develop valuable retail and sales experience and play a key role in helping deliver exceptional results for our clients. If you're looking for a flexible role where every day is different, we'd love to hear from you. Apply today and be ready to start your journey with us this August. INDLP
Copello are looking for a D365 Functional Consultant/Administrator to join an engineering company in the Oxfordshire area on an initial 6 month basis. As the D365 Functional Consultant/Administrator, you will be responsible for the end-to-end ownership of Dynamics 365 across various modules. From gathering business requirements through solution design, implementation, governance, and ongoing support, you'll play a key role in ensuring our platform remains secure, scalable, and aligned to business objectives. Working across multiple business functions, you will lead improvements, support integrations, manage governance, and help shape the future direction of our Microsoft business applications. Key Responsibilities Functional ownership of Microsoft Dynamics 365 Finance & Operations solutions from requirements through to implementation and ongoing support. Analyse business processes and translate requirements into effective D365 solutions. Configure and administer D365 F&O, including security, workflows, feature management, Lifecycle Services (LCS), and Application Lifecycle Management (ALM). Work with development teams to determine the appropriate balance between configuration and customisation. Design, support, and troubleshoot integrations using Dual Write, Data Management Framework (DMF), OData, REST APIs, Azure Logic Apps, Service Bus, and Power Automate. Develop and govern Power Platform solutions, including Power Apps, Power Automate, Power BI, and Dataverse, ensuring compliance with enterprise governance and Data Loss Prevention (DLP) policies. Manage production support, incident and problem management, Root Cause Analysis (RCA), and continuous service improvement using ITIL best practices. Maintain D365 security, role-based access control (RBAC), Segregation of Duties (SoD), audit compliance, and data governance across environments. Contribute to solution architecture, Azure DevOps, deployment pipelines, monitoring, and performance optimisation. Build strong relationships with stakeholders, facilitate workshops, support organisational change, deliver user training, and influence decision-making. Stay up to date with Microsoft release waves, certifications, and emerging capabilities across Dynamics 365, Power Platform, and Azure. The successful candidate will have the following experience 5+ years' hands-on experience with Microsoft Dynamics 365 Finance & Operations. Proven experience supporting enterprise-scale D365 F&O environments. Strong knowledge of Supply Chain, Manufacturing, Procurement, Inventory, and Finance business processes. Experience with Power Platform, Azure integrations, and enterprise governance. Experience delivering solutions from requirements gathering through implementation, support, and continuous improvement. Strong stakeholder management and communication skills, with the ability to influence both business and technical audiences. Experience working within ITIL, Azure DevOps, ALM, security, and compliance frameworks. Solid understanding of D365 architecture, deployment practices, monitoring, and enterprise solution design. A proactive, continuous improvement mindset with excellent analytical and problem-solving skills. Desirable Experience with IT Service Management (ITSM) platforms or ticketing systems (e.g. ServiceNow, Jira, Freshservice, Zendesk). Experience within manufacturing, mining, or other complex supply chain environments. Current Microsoft Dynamics 365 and/or Power Platform certifications. This role will require offer hybrid working 2/3 days per week. Role is offering a flexible day rate dependant on experience.
Jul 15, 2026
Contractor
Copello are looking for a D365 Functional Consultant/Administrator to join an engineering company in the Oxfordshire area on an initial 6 month basis. As the D365 Functional Consultant/Administrator, you will be responsible for the end-to-end ownership of Dynamics 365 across various modules. From gathering business requirements through solution design, implementation, governance, and ongoing support, you'll play a key role in ensuring our platform remains secure, scalable, and aligned to business objectives. Working across multiple business functions, you will lead improvements, support integrations, manage governance, and help shape the future direction of our Microsoft business applications. Key Responsibilities Functional ownership of Microsoft Dynamics 365 Finance & Operations solutions from requirements through to implementation and ongoing support. Analyse business processes and translate requirements into effective D365 solutions. Configure and administer D365 F&O, including security, workflows, feature management, Lifecycle Services (LCS), and Application Lifecycle Management (ALM). Work with development teams to determine the appropriate balance between configuration and customisation. Design, support, and troubleshoot integrations using Dual Write, Data Management Framework (DMF), OData, REST APIs, Azure Logic Apps, Service Bus, and Power Automate. Develop and govern Power Platform solutions, including Power Apps, Power Automate, Power BI, and Dataverse, ensuring compliance with enterprise governance and Data Loss Prevention (DLP) policies. Manage production support, incident and problem management, Root Cause Analysis (RCA), and continuous service improvement using ITIL best practices. Maintain D365 security, role-based access control (RBAC), Segregation of Duties (SoD), audit compliance, and data governance across environments. Contribute to solution architecture, Azure DevOps, deployment pipelines, monitoring, and performance optimisation. Build strong relationships with stakeholders, facilitate workshops, support organisational change, deliver user training, and influence decision-making. Stay up to date with Microsoft release waves, certifications, and emerging capabilities across Dynamics 365, Power Platform, and Azure. The successful candidate will have the following experience 5+ years' hands-on experience with Microsoft Dynamics 365 Finance & Operations. Proven experience supporting enterprise-scale D365 F&O environments. Strong knowledge of Supply Chain, Manufacturing, Procurement, Inventory, and Finance business processes. Experience with Power Platform, Azure integrations, and enterprise governance. Experience delivering solutions from requirements gathering through implementation, support, and continuous improvement. Strong stakeholder management and communication skills, with the ability to influence both business and technical audiences. Experience working within ITIL, Azure DevOps, ALM, security, and compliance frameworks. Solid understanding of D365 architecture, deployment practices, monitoring, and enterprise solution design. A proactive, continuous improvement mindset with excellent analytical and problem-solving skills. Desirable Experience with IT Service Management (ITSM) platforms or ticketing systems (e.g. ServiceNow, Jira, Freshservice, Zendesk). Experience within manufacturing, mining, or other complex supply chain environments. Current Microsoft Dynamics 365 and/or Power Platform certifications. This role will require offer hybrid working 2/3 days per week. Role is offering a flexible day rate dependant on experience.
IT Support Specialist Bedford Hybrid (1-2 Days Per Week) £36,000 - £40,000 + Excellent Benefits Looking for more than just another Service Desk role? If you're an IT Support Engineer (Snr 2nd Line) who enjoys solving problems and getting involved in projects that genuinely improve the business, this could be exactly what you're looking for. We're recruiting for an IT Support Specialist (2nd Line) to join the internal technology team of one of Bedford's leading software companies. Yes, you'll provide 1st and 2nd line support to colleagues across the business But this isn't a ticket factory. You'll also play a key role in delivering internal IT projects, modernising infrastructure, improving security, rolling out new technologies and helping shape the future of the IT environment. If you're someone who enjoys learning, wants exposure to enterprise technologies and is looking to develop beyond day-to-day support, we'd love to hear from you. What you'll be doing Providing 1st & 2nd Line IT support to internal users Building, deploying and configuring Windows devices Supporting Microsoft 365, Active Directory and Azure Entra ID Working with Microsoft Intune and endpoint management Getting involved in infrastructure improvements and IT projects Supporting networking, servers and office technology Helping improve security, compliance and system resilience Assisting with hardware installations and data centre activities Working within ITIL best practice Collaborating with an experienced internal IT team We're looking for experience in 1st / 2nd Line IT Support Windows Server Active Directory Microsoft 365 Azure Entra ID Microsoft Intune Networking (DNS, DHCP, TCP/IP) VPNs & Firewalls Hardware deployment & troubleshooting Excellent customer service and communication skills Why apply? Salary of £36,000 - £40,000 Hybrid working (1-2 days per week in Bedford) Excellent benefits package Modern Microsoft technology stack Exposure to cloud technologies and enterprise infrastructure Genuine project work alongside day-to-day support Clear opportunities to develop your technical skills and career Friendly, collaborative technology team If you're currently working in a Service Desk or IT Support role and are looking for the chance to broaden your technical exposure whilst working on meaningful IT projects, this is an excellent next step. Apply today or get in touch with Darren at S-SA Digital Recruitment for a confidential conversation.
Jul 15, 2026
Full time
IT Support Specialist Bedford Hybrid (1-2 Days Per Week) £36,000 - £40,000 + Excellent Benefits Looking for more than just another Service Desk role? If you're an IT Support Engineer (Snr 2nd Line) who enjoys solving problems and getting involved in projects that genuinely improve the business, this could be exactly what you're looking for. We're recruiting for an IT Support Specialist (2nd Line) to join the internal technology team of one of Bedford's leading software companies. Yes, you'll provide 1st and 2nd line support to colleagues across the business But this isn't a ticket factory. You'll also play a key role in delivering internal IT projects, modernising infrastructure, improving security, rolling out new technologies and helping shape the future of the IT environment. If you're someone who enjoys learning, wants exposure to enterprise technologies and is looking to develop beyond day-to-day support, we'd love to hear from you. What you'll be doing Providing 1st & 2nd Line IT support to internal users Building, deploying and configuring Windows devices Supporting Microsoft 365, Active Directory and Azure Entra ID Working with Microsoft Intune and endpoint management Getting involved in infrastructure improvements and IT projects Supporting networking, servers and office technology Helping improve security, compliance and system resilience Assisting with hardware installations and data centre activities Working within ITIL best practice Collaborating with an experienced internal IT team We're looking for experience in 1st / 2nd Line IT Support Windows Server Active Directory Microsoft 365 Azure Entra ID Microsoft Intune Networking (DNS, DHCP, TCP/IP) VPNs & Firewalls Hardware deployment & troubleshooting Excellent customer service and communication skills Why apply? Salary of £36,000 - £40,000 Hybrid working (1-2 days per week in Bedford) Excellent benefits package Modern Microsoft technology stack Exposure to cloud technologies and enterprise infrastructure Genuine project work alongside day-to-day support Clear opportunities to develop your technical skills and career Friendly, collaborative technology team If you're currently working in a Service Desk or IT Support role and are looking for the chance to broaden your technical exposure whilst working on meaningful IT projects, this is an excellent next step. Apply today or get in touch with Darren at S-SA Digital Recruitment for a confidential conversation.
Graphics Project Manager Location: Stansted, Essex Salary: DOE Company: A leading large format signage and display company with a strong portfolio of clients. Our client operates across the UK and oversees, predominantly providing exhibition and display solutions. Role: We are looking for a talented Project Manager to join our client s team on a full-time basis and oversee the successful execution of projects. You will plan and designate project resources - ensuring all departments are provided with the specific project information to enable the correct and timely manufacture and installation. On occasion the preparation of budgets and/or estimates may be required. Liaising and communicating directly with clients is extremely important, by way of face-to-face meetings, email and / or telephone conversations. In the role you will be tasked with managing new and existing client accounts on a day-to-day b basis whilst possessing the drive to go out and win contracts with new clients. Proposing and costing signage solutions to clients. Serve as a day-to-day contact. Participate in meetings with existing clients and internal teams. Ensures high quality standards in all client deliverables. Ensure that all projects are delivered on-time, within scope and within budget. Requirements: Looking for an account manager/project manager with experience in the signage/large format or events industry, however, we would consider someone within a similar role so long as their industry / background is relatable to the types of service we provide, e.g. materials, creative for property / events, etc. This experience may be site or project management based. Someone with energy, who currently enjoys working within the signage (or similar) industry and is looking for a varied role working from both behind the desk and onsite. The successful candidate will take a flexible approach to the role, acknowledging that they will get out of it what they put in. The successful candidate will be someone with a high level of attention to detail and have the ability to think outside of the box. Proven working experience in project / account management. Knowledge of exhibitions Excellent client-facing and internal communication skills Apply: Please email your full CV details to us. All applications are strictly confidential, and your details will not be shared without your consent. Key words; account manager / project manager / project manager / customer service / client services / project management / signage / POS / display / LED / sign and display / large format / print / events / Exhibitions / Stansted / Essex / Project Coordinator
Jul 15, 2026
Full time
Graphics Project Manager Location: Stansted, Essex Salary: DOE Company: A leading large format signage and display company with a strong portfolio of clients. Our client operates across the UK and oversees, predominantly providing exhibition and display solutions. Role: We are looking for a talented Project Manager to join our client s team on a full-time basis and oversee the successful execution of projects. You will plan and designate project resources - ensuring all departments are provided with the specific project information to enable the correct and timely manufacture and installation. On occasion the preparation of budgets and/or estimates may be required. Liaising and communicating directly with clients is extremely important, by way of face-to-face meetings, email and / or telephone conversations. In the role you will be tasked with managing new and existing client accounts on a day-to-day b basis whilst possessing the drive to go out and win contracts with new clients. Proposing and costing signage solutions to clients. Serve as a day-to-day contact. Participate in meetings with existing clients and internal teams. Ensures high quality standards in all client deliverables. Ensure that all projects are delivered on-time, within scope and within budget. Requirements: Looking for an account manager/project manager with experience in the signage/large format or events industry, however, we would consider someone within a similar role so long as their industry / background is relatable to the types of service we provide, e.g. materials, creative for property / events, etc. This experience may be site or project management based. Someone with energy, who currently enjoys working within the signage (or similar) industry and is looking for a varied role working from both behind the desk and onsite. The successful candidate will take a flexible approach to the role, acknowledging that they will get out of it what they put in. The successful candidate will be someone with a high level of attention to detail and have the ability to think outside of the box. Proven working experience in project / account management. Knowledge of exhibitions Excellent client-facing and internal communication skills Apply: Please email your full CV details to us. All applications are strictly confidential, and your details will not be shared without your consent. Key words; account manager / project manager / project manager / customer service / client services / project management / signage / POS / display / LED / sign and display / large format / print / events / Exhibitions / Stansted / Essex / Project Coordinator
