28 jobs found

4Recruitment Services are seeking a Housing Officer to join our clients Housing Services team based in Rugby. As a Housing Officer, you will work as part of a multi-functional housing team to provide an effective, seamless and responsive service that supports tenants, sustains tenancies and contributes to the delivery of the Council's housing objectives and wider priorities. You will be responsible for managing a varied caseload and working closely with tenants, colleagues and partner agencies to resolve housing issues, tackle anti-social behaviour, support vulnerable residents and help maintain safe, sustainable communities. About the role The Housing Officer will provide a comprehensive housing management service for tenants living in the Council's general needs properties. You will be responsible for a wide range of tenancy management functions, ensuring services are delivered in line with housing legislation, Council policies and procedures, and the Housing Strategy. You will provide advice, guidance and support to tenants and members of the public through office interviews, home visits, telephone calls, correspondence and email, with a strong emphasis on customer care and service quality. The postholder will also work closely with internal departments and external partner organisations to help sustain tenancies, support vulnerable tenants, resolve tenancy issues and improve outcomes for residents and communities. DUTIES AND RESPONSIBILITIES INCLUDE: Deliver a housing management service to tenants of the Council's general needs properties. Provide advice, information and assistance to tenants and members of the public through a range of contact channels, including face-to-face, telephone, email and written correspondence. Support new tenants during the settling-in period, including carrying out settling-in visits within four weeks of tenancy start. Work with internal teams and external agencies to support tenancy sustainment and coordinate appropriate support packages for tenants. Refer tenants to specialist income officers where appropriate for rent support, income maximisation and rent recovery advice. Complete income and expenditure assessments with tenants to help ensure they receive all benefits and support they are entitled to. Review introductory and flexible tenancies within required timescales and make informed decisions relating to tenancy matters. Investigate and process tenancy management requests including transfers, mutual exchanges and succession cases in line with legislation and policy. Investigate breaches of tenancy conditions and take appropriate action, including legal action where necessary. Manage cases involving anti-social behaviour, neighbour nuisance and tenancy-related disputes, working in partnership with agencies such as the police and social services. Prepare case files, witness statements and evidence bundles to support enforcement and court action where required. Promote tenant participation, engagement and equality of opportunity across the service. Work with residents and partner agencies to develop and maintain community agreements. Undertake estate inspections and health and safety checks, ensuring housing stock and communal areas are managed effectively and issues are addressed promptly. ESSENTIAL REQUIREMENTS INCLUDE: A minimum of 2 years' relevant experience in a customer-focused environment. An understanding of current housing issues and the local and national political and social context in which local authority housing services operate. The ability to encourage and support tenant participation and engagement. Confidence in dealing with financial matters, including basic income and expenditure work. A full current driving licence and access to a vehicle A full JD is available upon request. Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on or email

A Housing Association in the Gloucestershire area is seeking an experienced Leasehold Officer to join their team on a temporary basis. This is an excellent opportunity for a housing professional with a strong background in leasehold management, shared ownership, right to buy and income recovery to make an immediate impact within a customer-focused organisation click apply for full job details

A collaborative and tenant focused Housing provider in London is looking to take on a Rent Recovery Officer in their welcoming team environment. They believe in affordable, good quality houses and are committed to making a difference to their customers and communities in the local area. They are looking to bring someone in for a minimum of 6 months with the high likelihood it is extended further. The candidate will manage their patch of properties and are responsible for maximising rental income whilst providing great customer support. Responsibilities: Lead on rent accounts and be the point of contact for tenants for queries Maximise income recovery through intervention Follow landlord approved escalation processes and procedures Hit personal and team KPI's and help with the take-up of Universal Credit Requirements: Knowledge of income management and relevant housing legislation Understanding of welfare benefits and use of financial records and IT systems Strong customer service and working well in a team environment Ability to communicate effectively with both internal and external stakeholders If you are looking for your next role and are experienced in Rental Income Recovery, please apply ASAP.

Job Title: Chief Operating Officer Contract: Permanent Salary: £65,000 per annum Hours per week: 35 hours Annual Leave: 25 days plus 8 bank holidays Role Description The COO is the Cathedral's principal member of staff and has responsibility for the overall operational performance and administration of the organisation, its assets and its people. Appointed by the Chapter and accountable to them through the Dean, the COO works with the Senior Leadership Team (SLT) to develop and implement strategy and policy, ensure effective governance and compliance, manage the business functions of the Cathedral and monitor its overall progress and development. Key Responsibilities Strategic Leadership Lead the development of the Cathedral's overall strategy to reflect the Cathedral's Vision and Values. Ensure the effective implementation of the Cathedral's masterplan and successfully deliver outcomes through the effective performance management of goals and objectives. Secure financial sustainability, achieve growth and optimise the efficient use of resources through effective short, medium and long term planning. Safeguarding Work closely with the Dean, the Cathedral Safeguarding Committee, Chapter Safeguarding Lead and the Safeguarding Officer to develop and deliver the Cathedral's safeguarding strategy. Act as a role model in upholding safeguarding policies and embedding a healthy safeguarding culture across Cathedral life. Negotiate, implement and continually review the Service Level Agreement with the Diocesan Board of Finance and the Diocesan Safeguarding Officer. Ensure compliance with current safeguarding legislation and national guidance, fostering an environment where safeguarding is everyone's responsibility. Staff and Volunteers Ensure recruitment, training and HR management of staff and volunteers adhere to the Safer Recruitment policies of the Church of England and meet the needs of the Cathedral. Develop a workplace culture and ethos that reflects the Cathedral's values and enables and empowers staff and volunteers. Act as a role model for effective people management, supporting, developing, and constructively challenging others while encouraging continuous professional development. Foster a collegiate, open, and collaborative environment across the Cathedral. Champion diversity and inclusivity within the Cathedral community, providing opportunity and support for all. Cathedral Compliance and Operational Management Ensure the effective running and forward planning of Chapter and other governance committees, including compliance with the Constitution and Statutes. Ensure trustees and others in governance positions are properly inducted and trained including in safeguarding. Ensure that the Cathedral meets all legislative regulations and complies with ecclesiastical and charity laws. Be accountable for reporting to the Charity Commission and Companies House. Work with the Chief Finance Officer to ensure that the strategic plan is supported by a robust, multi-year financial plan aligned with long-term objectives. Work with the Visitor Experience Manager to increase income generation, establishing a growth plan with the Abbey of St Edmund, Reborn Project. Work with the Architect and Facilities Manager to ensure the Cathedral meets its statutory and legal obligations relating to heritage, ecclesiastical and listed buildings in its care. Work with the Facilities Manager to ensure the Cathedral meets its statutory and legal requirements in relation to its properties and responsibilities as a landlord. Ensure effective management of Health and Safety across the Cathedral ensuring compliance with statutory legislation and best practice; ensure emergency procedures are up to date. Ensure all data is protected and processed in full compliance with GDPR legislation. Ensure that the Cathedral is complies with all legal requirements, interpreting and communicating changes in compliance to the Chapter and Cathedral staff. Support the Church of England's Net Zero targets and ensure the Cathedral has a plan for reducing carbon emissions; adhering to statutory requirements relating to Net Zero. Ensure suitable IT provision is in place, to support Cathedral operations, is secure and regularly review software and hardware requirements. Work with the Marketing & Communications Manager to oversee public relations, ensuring appropriate management of reputation, branding, and media activities; act as Cathedral spokesperson as appropriate. Review working methods, office accommodation and administration support to ensure arrangements are fit for purpose. Promote open and transparent ways of working throughout the administration, with effective communication and engagement at all levels. Oversee the effective planning and management of key projects and the implementation of delivery programmes to achieve operational and strategic objectives. Support the Dean in managing relationships with the 1327 Club. Ensure the effective management, use and future development of all the Cathedral's assets. Be responsible for contingency planning, including the management of insurance, disaster recovery and salvage planning and oversee the Cathedral's risk register. Develop for approval, maintain and regularly review policy and procedure documents of Chapter and ensuring they are embedded across the organisation. Chair staff and management meetings. Manage the business operations of the Cathedral in accordance with the values, standards and budgets agreed by Chapter. Lead, manage, motivate and empower staff and volunteer teams through effective structures, training and professional relationships. Direct Reports Chief Finance Officer Cathedral Safeguarding Officer Human Resources Officer Visitor Experience Manager Volunteer Manager Marketing and Communications Manager Facilities Manager Shop Manager Pilgrims' Kitchen Manager Attendance Required at: Chapter Meetings Finance Committee Nominations Committee Risk, Audit and Review Committee Safeguarding Committee Health and Safety Committee Information Protection Group The Guild of St Edmund Committee Forum Annual Parochial Church Meeting (APCM) Enterprises Ltd Meetings Eco St Eds Committee Abbey of St Edmund, Reborn CIO Cathedral Administration and Finance Association (CAFA)conferences Person Specification Essential Qualities A proven track record of strategic leadership with successful delivery of projects and outcomes within an organisation of a similar size and complexity. Experience of working at board level or closely with boards. Significant leadership capability, with the ability to influence, inspire, and engage the Cathedral Community and external stakeholders. An empowering management style that fosters teamwork, trust and collaboration, with a strong understanding of HR best practice. Successful experience of leading significant change and of fostering a culture of continuous improvement and development within a complex organisational environment. Proven experience in managing operational performance within tight financial constraints in a complex, multi-faceted environment. Effective delivery of financial strategy and budget management, demonstrating strong commercial acumen. An understanding of safeguarding and the critical role it plays in protecting all people. Desirable Qualities Previous experience as a COO or at a similar senior leadership level. An understanding of the complexities in managing wide-ranging cathedral operations or previous experience within a Church of England setting. A good understanding of best practice in charity governance. Experience of managing a heritage site. Experience working with volunteers. Experience in safeguarding best practice. Knowledge and skills Ability to understand complex operational issues and develop creative and innovative solutions. Excellent written and verbal communication skills, with the confidence to share information effectively at all levels internally and externally. Commitment to working efficiently and effectively, utilising technology and software as appropriate. Ability to develop and encourage a strong team ethos among staff and volunteers. Strong analytical skills and sound judgment. Experience of managing budgets. Well-developed interpersonal skills, with the ability to engage comfortably with all users of the Cathedral. Other criteria Empathy with the beliefs and ethos of the Christian faith. Comfortable working within a team of staff and clergy with a range of different skills and gifts, understanding their different roles and working patterns. Commitment to the Cathedral's purpose and vision, and to taking an active role in the Cathedral's community, mission and outreach. A satisfactory enhanced Disclosure and Barring Service (DBS) check is required for this post. The appointment is subject to a six-month probation period. . click apply for full job details

Are you an experienced Housing Benefits professional with a strong understanding of subsidy and quality assurance processes? We're recruiting for a Subsidy Officer to support a busy revenues and benefits team, ensuring Housing Benefit claims are assessed accurately, subsidy income is maximised, and statutory returns are completed in line with legislation and guidance. The Role Review Housing Benefit claims to ensure accuracy and compliance with legislation. Support the completion of Housing Benefit subsidy claims and returns. Liaise with auditors and provide information to support subsidy audits. Identify subsidy errors and opportunities to maximise income recovery. Provide feedback to improve processing standards and reduce future errors. Support the Training and Resilience team by identifying learning and development needs through subsidy checking activities. About You Previous experience within Housing Benefits, Subsidy, or Quality Assurance. Strong knowledge of Housing Benefit legislation and subsidy regulations. Experience completing or supporting Housing Benefit subsidy claims and audits. Excellent attention to detail and analytical skills. Ability to identify trends, provide constructive feedback, and support service improvement. Experience working within a local authority benefits environment is highly desirable. If you're a detail-oriented Benefits professional looking to make a direct impact on subsidy performance and service quality, we'd love to hear from you.

Housing Officer Homeownership Location: Bedfordshire / Oxfordshire / Cambridgeshire Corridor Contract: Full Time Permanent Salary: up to 35,500 including car allowance Are you passionate about delivering outstanding customer service and making a positive difference in people's lives? We are looking for a proactive and customer-focused Housing Officer Homeownership to provide high-quality housing management services to leasehold, freehold and shared ownership customers. You will act as a trusted point of contact, ensuring customers receive responsive, professional and compliant support throughout their homeownership journey. What You'll Be Doing Manage a portfolio of homeownership cases and act as the primary contact for customers. Provide advice and support on leasehold, freehold and shared ownership matters. Maximise income collection through effective management of service charge, ground rent and shared ownership arrears. Respond to customer enquiries and complaints in a timely, professional and fair manner. Work collaboratively with internal teams including estates, planned works, service charges, sales and customer services. Identify vulnerable customers and make referrals to specialist support services where appropriate. Support legal action, mediation, court and tribunal processes when required. Carry out estate visits and support customer engagement activities. Recognise safeguarding and domestic abuse concerns and ensure appropriate action is taken. Contribute to projects and continuous service improvement initiatives. You will be a confident and empathetic housing professional who is able to balance excellent customer service with effective tenancy and leasehold management. Experience within housing management, leasehold management, tenancy management or neighbourhood services. Proven debt management and arrears recovery experience. Knowledge of leasehold services and homeownership products. Excellent communication, negotiation and influencing sk

Job Title: Income Officer Location: Warrington (Hybrid - 3 days from home, office-based Wednesday & Thursday) Rate: £24.00 - £25.50 per hour (Umbrella) Contract: Rolling contract (minimum 3 months) Hours: 37 hours per week Requirement: Full UK Driving Licence & access to a vehicle The Role We are currently recruiting for an experienced Income Officer on behalf of a housing organisation based in Warrington. This is a hybrid role offering flexibility, with 3 days working from home and 2 days in the office. This is an excellent opportunity for someone with social housing experience who is confident managing rent arrears and undertaking pre-court actions. Key Responsibilities Manage a caseload of rent accounts in arrears, ensuring effective recovery of income Carry out pre-court work including issuing Letter 1s and Letter 2s Draft legal notices in line with policies and procedures Maintain regular contact with tenants via phone and email to negotiate repayment plans Monitor and review accounts, taking appropriate action to reduce arrears Accurately update housing management systems and maintain detailed records Work proactively to prevent escalation of arrears cases Requirements Previous experience working as an Income Officer within social housing Strong knowledge of rent arrears recovery processes and pre-court procedures Experience drafting notices and handling tenancy-related correspondence Excellent communication and negotiation skills Ability to manage a busy caseload independently Full UK Driving Licence and access to own vehicle Additional Information No court attendance required Hybrid working arrangement - office attendance required Wednesdays & Thursdays Immediate start available

Housing Officer Location: Reading (Regular Travel Across Slough & London) Rate: £200-£250 per day (Umbrella) Contract: 3-Month Temporary Contract Start Date: ASAP We are currently recruiting for an experienced Housing Officer to join a busy housing team on an initial 3-month temporary contract with an immediate start. You will be responsible for managing a patch of approximately 310 properties , providing a high-quality housing management service while building positive relationships with residents and ensuring tenancy obligations are met. Key Responsibilities: Manage a portfolio of approximately 310 residential properties Handle rent arrears and support income recovery Investigate and manage Anti-Social Behaviour (ASB) cases Conduct new tenancy sign-ups and ensure tenants understand their tenancy agreements Carry out general tenancy management duties, including estate inspections and resident visits Work closely with internal departments and external agencies to resolve tenancy-related issues Deliver an excellent customer-focused housing management service Requirements: Previous experience working as a Housing Officer or in a similar housing management role Proven experience managing rent arrears , ASB cases , and tenancy sign-ups Strong communication, organisation, and case management skills Full UK driving licence and access to a vehicle, or the ability to travel regularly across Reading, Slough, and London

We are working in partnership with a large and well-established Housing Association in Bristol who are looking to appoint an experienced Income Officer to join their growing team on a permanent basis. This is an excellent opportunity for an income professional with a background in social housing to join an organisation that genuinely invests in its people and offers a flexible hybrid working environment. The RoleYou will be responsible for managing a designated income patch, ensuring rental income is maximised whilst providing a supportive and customer-focused service to residents. Working closely with Housing Officers and external agencies, you will take ownership of arrears cases from early intervention through to legal action where required. Key responsibilities of an Income Officer: Managing rent arrears and reducing debt across a designated patch Contacting tenants to prevent arrears and agree sustainable repayment plans Providing advice around welfare benefits, budgeting and financial inclusion Serving notices and progressing cases through the legal process when necessary Preparing court documentation and representing the organisation at hearings where required Working collaboratively with internal teams and external support agencies to sustain tenancies Maintaining accurate records and ensuring compliance with housing legislation and policy To be successful in this role, you will have: Previous experience working within an Income Officer, Rent Recovery Officer or Housing Officer role Strong knowledge of rent arrears recovery and income management within social housing Experience managing cases through the full arrears process, including legal action and court preparation Excellent communication and negotiation skills Knowledge of welfare benefits and tenancy sustainment practices A customer-focused approach with the ability to balance support and enforcement Benefits of his Income Officer role: Hybrid working model Generous annual leave entitlement plus bank holidays Additional wellbeing days Excellent pension scheme Life assurance cover Employee assistance programme Health and wellbeing support Ongoing training and professional development Enhanced family-friendly policies Flexible working options Opportunities for career progression within a large housing organisation If this Income Officer role is of interest, please apply or contact (url removed)

A collaborative and tenant focused Housing provider in London is looking to take on a Rent Recovery Officer in their welcoming team environment. They believe in affordable, good quality houses and are committed to making a difference to their customers and communities in the local area. They are looking to bring someone in for a minimum of 6 months with the high likelihood it is extended further. The candidate will manage their patch of properties and are responsible for maximising rental income whilst providing great customer support. Responsibilities: Lead on rent accounts and be the point of contact for tenants for queries Maximise income recovery through intervention Follow landlord approved escalation processes and procedures Hit personal and team KPI s and help with the take-up of Universal Credit Requirements: Knowledge of income management and relevant housing legislation Understanding of welfare benefits and use of financial records and IT systems Strong customer service and working well in a team environment Ability to communicate effectively with both internal and external stakeholders If you are looking for your next role and are experienced in Rental Income Recovery, please apply ASAP.

Morgan Hunt currently require a Legal Assistant for Housing Trust based in North London on a Temporary basisPay Rate : £27.94ph LtdHours:35 hrs Mon to Fri - 9am and 17.00pm - Hybrid, minimum 3 days in the office or on site / at court (Tuesdays & Wednesday MUST be in the office), 2 days from homeLocation: North LondonDuration : 6 month on going contract The Ideal Candidate Law Degree (preferred) Legal background in Housing is also preferred not necessary in a legal team, could be in the income team for example, majority of work comes under income possession at courts. Required to go to court to attend hearings, as and when they come up. Job Role You will form an integral part of the legal team by providing legal support to the operational teams on a range of housing management related issues including tenancy and lease breaches with particular focus on escalated arrears and pursuing effective recovery via legal action.You will work closely with the local officers and tenancy sustainment and safeguarding teams to ensure debt is escalated appropriately, once all reasonable support options have been put in place.You will have your own caseload which will be predominately escalated arrears cases that have been referred to you, to drive an effective resolution. You will play a crucial role in rent and service charge collection for the organisation. Your decisions will be in collaboration with operational teams, whilst placing the resident at the centre of every decision.You will provide training, support and advice to operational teams on tenancy and lease breaches including rent and service charge recovery, to empower them to take decisions that make our schemes great places to live and for residents to live their lives well.Lead on rent and service charge recovery cases referred to you by the operational teams, with the goal of maximising income for the organisation.Manage other legal cases assigned to you. Provide support to Paralegals, team managers and team leaders as required - particularly those where there is a crossover with arrears to ensure cases are managed in a joined-up way. This may include housing and lease management issues including disrepair.Work and support paralegals and work effectively with other departments on cases that may require their input to successfully recover service charge debt.Represent trust well in external settings such as court, multi-agency meetings, local authority engagement meetings, mediation and casework panels on tenancy and lease breaches.Prepare, draft and respond to all necessary legal documentation and bundles, evidence and witness statements as required.Work effectively with panel solicitors where cases require external involvement.Take ownership and accountability for your caseload in accordance with performance indicators. Seek advice, flag risk and offer mitigations on issues that may rise.Work closely with the operational teams and tenancy sustainment and safeguarding teams, to be confident that legal escalation takes place once all reasonable proactive engagement with residents has been exhausted, always focusing on tenancy sustainment objectives.Support and advise operational teams to ensure legal risks are identified and mitigated appropriately. Proactively feed into policy and practices to support this.Demonstrate adequate legal knowledge for the role, be inquisitive and keep up to date with developments in the law.Work alongside legal colleagues to deliver meaningful training, guidance and advice to operational teams. Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

Income Officer (Housing) Wembley Park (Hybrid: 3 days office / 2 days WFH) Pay Rate: £21.41 PAYE / £28.19 Umbrella per hour Contract Role - 3 months (subject to change) Working Hours - Monday to Friday 9am to 5pm The Opportunity We're currently recruiting for an experienced Income Officer to join a busy Housing Management team based in Wembley Park. This is a fantastic opportunity to play a key role in maximising rental income, supporting tenants, and ensuring sustainable tenancies across a diverse housing portfolio. Key Responsibilities Manage rent accounts and drive effective arrears recovery across multiple tenures Provide high-quality customer service , supporting tenants to sustain their tenancies Offer advice on welfare benefits , including Universal Credit, and signpost to specialist support services Carry out home visits and tenant engagement to resolve arrears and support vulnerable residents Take enforcement action where required, including preparing cases for court and attending hearings Work collaboratively with internal teams (Housing, Social Care, Rent Accounting) to deliver a joined-up service Promote early intervention and income maximisation strategies , including Direct Debit sign-ups Maintain accurate case records and produce reports on arrears performance What We're Looking For Proven experience in rent arrears recovery / income collection within housing Strong knowledge of Housing Benefit, Universal Credit, and welfare reform Understanding of rent arrears pre-action protocols and relevant legislation Experience working in a multi-agency or partnership environment Excellent communication, negotiation, and problem-solving skills Ability to manage a varied caseload and work both independently and collaboratively Confident using IT systems and maintaining accurate records If you are interested in this role, please apply.

Individual Giving Officer We are looking for an Individual Giving Officer to join an ambitious and highly motivated team responsible for delivering an ambitious and growing Individual Fundraising programme. Position: (phone number removed) Individual Giving Officer Location: Home-based, UK, Nationwide. However, occasional travel will be required as part of this role (may include team meetings or other work-related meetings) Hours: Full-time, 35 hours per week Salary: Circa £35,600 per annum (inner London weighting £3,950 per annum or outer London weighting £2,457 per annum may be applied in accordance with where you live) Contract: Permanent Benefits: 25 days annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Health Cash Plan, flexible working opportunities available. Closing Date: 19 July 2026 Interview Date: Monday 27 and Tuesday 28 July 2026. Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application. The Role Working alongside other officers, you will report to either the Individual Giving Lead responsible for cause-related products or the Individual Giving Lead responsible for gaming products. Due to the demands of the role we are looking for someone with a willingness to work flexibly with regard to working patterns when required, to support the needs of the team and the ongoing success of the programme. You ll be: Using your fundraising and marketing experience and skills to create successful campaigns and complex supporter journeys to help grow income and supporter engagement. (Working collaboratively with Digital and Social Teams, as well as external media agencies). Helping deliver on multi million annual plans to retain and recruit new supporters using the most effective techniques and channels, including Face to Face. Enthusiastically managing and delivering a range of fundraising and engagement campaigns and communications to develop and maximise support from loyal supporters via multiple channels, including telephone, mail, digital, and SMS. Comfortable with figures and spreadsheets, as you ll be diving into the data and managing campaign costs. Responsible for maintaining and reporting accurate campaign results and reviews. Always looking out for new opportunities, using sprint pipeline methodology (testing, solving, learning from experiments) before scaling. Ensuring campaigns are fully compliant at all times. About You We re looking for an individual who: Has great experience and knowledge of fundraising, direct marketing and project management, and can bring a real enthusiasm to the team. This role has a specific focus around supporter acquisition which includes face to face, paid digital, direct mail, telemarketing and eMarketing. Is fantastic at organising and prioritising a busy workload and knowledgeable of project management. Loves attention to detail and can work on several projects at once whilst thinking outside the box, as things can change quickly! Loves data and insight and enjoys applying that insight to campaign testing. Is a great all-round communicator, with both internal and external audiences. Applications Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience. If you are applying under the Disability Confident scheme, please indicate this in your supporting statement, and in the main body of your email when applying for the role. You will be able to view the role profile when you apply. Finding strength through support The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life. It s only thanks to the generosity of supporters and donors that they can provide vital support. The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity. The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work. A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and are committed to continuously improving diversity and inclusion efforts. If you have questions, or access needs, we re happy to discuss any support and adjustments we can make throughout the recruitment process so that you re able to contribute your best in a way that meets your needs. You may also have experience in areas such as Service Coordinator, Stroke Support, Stroke, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service, Service Manager, Service Lead, Coach, Mentor. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.

Income Officer - known internally as a "Customer Accounts Advisor" Location: Beeston, Nottingham NG9 1LA (Parking onsite subject to availability) Salary Banding: £29,025 - £30,553 Contract Type: Full time permanent based on a 37.5hr week Join MTVH as a Customer Accounts Advisor (Home Ownership) Due to an internal promotion, we are seeking a passionate individual to deliver exceptional customer experiences in our Income Collections Team. If you enjoy engaging with customers and resolving their challenges with empathy and understanding, we would love to hear from you. As a Customer Accounts Advisor, you will: Proactively review and manage Home Ownership accounts in arrears, including those at risk of legal action or eviction. Demonstrate empathy and a commitment to helping others, while maintaining clarity and firmness in outcomes and expectations. Key Responsibilities Engage with customers primarily via outbound calls, as well as email and letters. Prevent and reduce arrears by providing information, support, and negotiating payment arrangements. Signpost customers to external funding where applicable. Assist residents with welfare benefits queries to help maximize their income. Collaborate with internal teams and external agencies to resolve issues and enhance resident support. Follow the debt recovery process, including legal proceedings when necessary. What You'll Need to Succeed Excellent communication and negotiation skills. Proven experience in collections. Strong knowledge of Homeownership tenure; understanding of Social Housing is desirable. Ability to manage your caseload independently and work collaboratively within a team. Attention to detail and a process-driven approach. Empathy, sound judgment, and the ability to assess and decide on the best course of action for each case. Prior knowledge of welfare benefits and experience in collections or social housing is advantageous. Working Arrangements Office-based in Beeston two days per week (alternating), with shifts between 8am 6pm, Monday to Friday. Rotas and shift patterns provided at least four weeks in advance. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)

Commercial Waste Support Officer Location: London (Office-based) Pay Rate: 19.98 PAYE per hour / circa 25.00 Umbrella Contract: 4 months (initially) Department: Environment Local Authority We are recruiting for a Commercial Waste Support Officer to join a busy Local Authority team delivering essential environmental services. This role is ideal for an experienced administrator with strong customer service skills who can support a fast-paced, revenue-generating service focused on customer retention and operational efficiency. The Role You will provide day-to-day administrative and customer support to the Commercial Waste team, ensuring smooth service delivery and high levels of customer satisfaction. Key responsibilities include: Handling customer enquiries via telephone, email, and written correspondence Providing administrative support including data entry, record keeping, and document management Liaising with waste contractors regarding new, amended, and cancelled services Monitoring missed collections and service issues, ensuring timely resolution Managing Waste Transfer Notes in line with legislative requirements Maintaining sales trackers and supporting service reporting Assisting customers with account queries, payments, and direct debit setup Supporting basic debt recovery processes and maintaining accurate records Ensuring compliance with GDPR and internal data management policies About You Previous experience in an administrative or business support role Strong customer service and communication skills Good working knowledge of Microsoft Office and databases High attention to detail and ability to manage multiple tasks Experience handling customer queries, complaints, or service issues Understanding of GDPR and data handling best practices Proactive, organised, and able to work collaboratively About the Organisation You will be joining a forward-thinking Local Authority committed to delivering efficient, customer-focused services. The Commercial Waste team plays a key role in generating income while maintaining high service standards across the borough. Flexible working, inclusion, and continuous improvement are at the core of how the organisation operates.

A Housing Association in the Gloucestershire area is seeking an experienced Leasehold Officer to join their team on a temporary basis. This is an excellent opportunity for a housing professional with a strong background in leasehold management, shared ownership, right to buy and income recovery to make an immediate impact within a customer-focused organisation. Key Responsibilities of a Leasehold Officer: Manage a portfolio of leasehold, shared ownership, right to buy and commercial premises cases, ensuring compliance with relevant legislation and policies. Process Right to Buy and Shared Ownership transactions from application through to completion, ensuring statutory timescales are met. Administer service charges, income collection and arrears management processes to maximise revenue and minimise debt. Manage commercial premises, including rent collection, lease compliance, renewals and tenant liaison. Work closely with legal representatives and internal stakeholders on property transactions, lease variations, easements, lender consents and related matters. Undertake Anti-Money Laundering (AML) and fraud prevention checks in line with regulatory requirements. Respond to customer enquiries and provide a high-quality service to leaseholders, shared owners and commercial tenants. Conduct home visits, site inspections and customer meetings as required. Support budget monitoring, reporting and service improvement initiatives. Essential Requirements of a Leasehold Officer: Substantial experience within a Leasehold Officer or Leasehold Management role. Strong knowledge of leasehold legislation, Right to Buy and Shared Ownership processes. Experience managing service charges, income collection and arrears recovery. Understanding of commercial lease management principles. Knowledge of Anti-Money Laundering (AML), fraud prevention and safeguarding responsibilities. Excellent communication, stakeholder management and problem-solving skills. Housing qualification at Level 3 or above (or equivalent professional qualification) desirable. What's on Offer: Temporary contract with immediate start available. Hybrid working arrangement. Opportunity to join a well-established Housing Association and contribute to the delivery of high-quality leasehold services. Competitive hourly rate dependent on experience. If this Leasehold Officer role is of interest, please apply or contact (url removed)

Job Title: Housing & Support Officer (Level 1 / Level 2) Location: Swindon Hours: (Apply online only) or (Apply online only) Salary: £12.71 per hour + £200 oer month when on call ( if experienced hourly pay rate may be higher ) Job Overview We are currently recruiting for a compassionate and motivated Housing & Support Officer to support vulnerable individuals facing multiple and complex needs. This rewarding role involves helping clients sustain accommodation, improve independence, and overcome barriers such as homelessness, mental health challenges, substance misuse, offending behaviour, and unemployment. You will work closely with internal teams and external agencies to deliver person-centred support, housing management, and resettlement services that empower individuals to make positive long-term changes. This position requires flexibility, excellent communication skills, and a genuine commitment to improving lives. Participation in an on-call rota may be required. The role is temp to perm, with first 3 months probation for the agency and then another 3 months probation for the company. Key Responsibilities Provide housing management, tenancy sustainment, and resettlement support to clients. Process referrals and complete assessments to determine suitability for services. Manage an allocated caseload effectively, ensuring timely support and accurate records. Develop personalised support plans focused on housing goals, independence, and wellbeing. Carry out regular reviews and monitor progress against agreed outcomes. Support clients with accessing benefits, budgeting, charitable grants, and income maximisation. Liaise with landlords, housing providers, support agencies, and statutory services. Advocate on behalf of clients to access appropriate services and opportunities. Manage breaches of tenancy/licence agreements in line with procedures. Maintain accurate case notes, records, and database systems. Assist in reducing void periods and ensuring properties are occupied promptly. Conduct health & safety checks on properties and report repairs or maintenance issues. Support rent recovery processes and work with relevant teams regarding arrears. Attend client meetings, case reviews, and multi-agency meetings as required. Provide reports, statistical information, and case studies when needed. Contribute to team meetings, training, and continuous service improvement. Provide cover for colleagues during absence when required. Work occasional evenings or weekends where service delivery requires it. Requirements Essential Skills & Experience Experience working in housing, homelessness, support work, social care, or a related field. Strong understanding of the challenges faced by vulnerable adults. Excellent communication skills, both written and verbal. Ability to build professional relationships and motivate clients positively. Good organisational skills with the ability to manage a busy caseload. Strong IT skills including Microsoft Office and case management systems. High levels of confidentiality, professionalism, and attention to detail. Ability to work independently and as part of a team. Flexible and adaptable approach to work. Full UK driving licence and access to a vehicle is essential. Benefits Mileage paid at 45p per mile for business travel. Ongoing training and development opportunities. Supportive team environment. Career progression opportunities. Competitive salary and benefits package. Compliance Requirements Enhanced DBS check required. Right to work in the UK. Willingness to work within safeguarding, confidentiality, equality, diversity, and health & safety policies. Apply Now If you are a serious applicant who meets the above criteria and is looking to join a successful and growing team, we want to hear from you. This role offers an excellent opportunity for career progression and the chance to become a valued permanent member of staff. Sound like the job for you? Click APPLY to upload your CV and one of our friendly team will be in contact. Alternatively call Aga (phone number removed) or the office on (phone number removed) and the team will help you with your registration. CV must be submitted regardless. Gap Personnel is acting as an employment business.

Housing Officer Harrow l £22.00 per hour PAYE 37.5 hours Mon Fri Temp Are you passionate about delivering excellent housing services? Are you looking for a rewarding opportunity within Social Housing? My client, a well-established UK housing provider with a strong supported housing portfolio, is seeking a dedicated Housing Officer to join the team on an interim basis until August 2026 , with the potential for an extension. Vacancy Brief Role: Housing Officer Contract: Interim until August 2026 Hours: Full time 37.5 hours per week Location: Harrow (HA1) covering Harrow, Brent, Haringey and Enfield. Working Pattern: Monday Friday, 9am 5pm Pay Rate: £22.00 PAYE Compliance: Standard DBS required Travel: Full UK driving license & access to a vehicle required Mileage: Paid at 45p per mile (with business insurance) Key Responsibilities Manage a patch of supported living properties, ensuring they are safe, well-maintained, and compliant. Deliver high-quality housing management services, including tenancy management, arrears monitoring, allocations, lettings, and estate inspections. Handle anti-social behaviour (ASB) cases in line with policies, ensuring timely investigation, escalation, and resolution. Complete repairs inspections, report maintenance issues, and work closely with maintenance teams to ensure timely completion. Support customers to sustain their tenancies, promoting independence and ensuring they understand their rights and responsibilities. Identify vulnerable customers and make appropriate safeguarding referrals, working closely with multi-agency partners. Maximise rental income by proactively managing rent arrears, service charges, former tenant arrears, and financial inclusion support referrals. Work collaboratively with internal teams and external partners local authorities, police, fire service, contractors to ensure positive community outcomes. Support voids management by ensuring swift property turnaround and readiness for new tenants. Promote customer involvement, gather customer feedback, and support continuous improvement of local services. Use data, KPIs, and performance information to identify risks, resolve issues, and improve service delivery. Skills & Outcomes of This Role This role will strengthen your expertise across core housing management functions, including: Demonstrated experience in tenancy management, arrears recovery, ASB handling, and estate management. Excellent customer service skills with the ability to engage, listen, problem-solve and negotiate. Confidence in managing safeguarding concerns, supporting vulnerable clients, and working with multi-agency partners. Strong organisational skills and the ability to be a self-starter, managing a varied caseload across dispersed locations. Experience working with repairs teams, maintenance operatives and external contractors. Enhanced knowledge of compliance, tenancy law, housing legislation, and good neighbourhood management. Ability to analyse patch performance data and contribute to service improvement and community wellbeing. Housing Officer Housing Manager Supported Housing Supported Living Tenancy Management Income Management Rent Arrears ASB Officer Anti-Social Behaviour Void Management Allocations & Lettings Estate Management Housing Association Social Housing Housing Support Tenancy Sustainment Safeguarding Homelessness Community Housing Neighbourhood Officer Property Management Repairs & Maintenance Housing Advice Asset Management Housing Coordinator Local Authority Housing Customer Service Vulnerable Adults Multi-Agency Working Compliance Tenure Management Service Charges Housing Benefit Rent Recovery Harrow Brent Haringey Enfield

Your new company A well-established housing provider is seeking an experienced Housing Officer to join its operations team on a temporary basis. This organisation is committed to delivering high-quality housing services, supporting tenancy sustainment, and creating vibrant, inclusive communities across the region. The successful candidate will play a key role in ensuring residents receive an excellent service while contributing to the effective management of homes and neighbourhoods. Your new role As a Housing Officer, you will manage a varied patch of properties and act as the main point of contact for customers, helping them to sustain successful tenancies and access the support they need. You will work closely with internal teams, external agencies, and community partners to deliver customer-focused housing services and maintain high standards across neighbourhoods.Key responsibilities will include: Managing tenancy and estate-related issues across a designated housing patch. Delivering effective income collection and reducing rent arrears through early intervention and repayment arrangements. Supporting tenancy sustainment and signposting customers to relevant support services. Investigating tenancy breaches and anti-social behaviour cases, working with partner agencies to achieve positive outcomes. Conducting tenancy visits, estate inspections, and customer meetings. Assisting with the allocation and letting of vacant properties. Liaising with property services teams regarding repairs, maintenance, voids, and health and safety matters. Supporting resident engagement activities and customer satisfaction initiatives. Maintaining accurate records and contributing to performance reporting requirements. Building strong relationships with community partners to support residents and improve neighbourhoods. What you'll need to succeed To be successful in this role, you will have: Previous experience within housing management, tenancy management, income recovery, or a related social housing environment. Knowledge of rent arrears management, tenancy sustainment, and housing legislation. Experience managing customer cases and resolving complex housing issues. Strong communication and negotiation skills with the ability to build positive relationships with residents and stakeholders. Experience dealing with anti-social behaviour, safeguarding concerns, and tenancy enforcement matters. Good IT skills and experience maintaining accurate housing management records. The ability to work independently, manage a busy caseload, and achieve performance targets. A full UK driving licence and access to a vehicle for business use. What you'll get in return Competitive hourly rate of 21.00 - 25.00 per hour. Full-time temporary opportunity with a respected housing provider. Varied roles offering a mix of tenancy management, estate management, and customer engagement responsibilities. Opportunity to make a tangible difference to residents and communities. Supportive team environment and exposure to a broad range of housing services. Flexible, community-based role with regular customer and stakeholder interaction. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Service Charge Officer - S20 Temp 3 months initially 22 PAYE plus holiday Canning Town Area - 3 days in the office 2 days working from home Our client a small housing association is looking to recruit a Service Charge Officer to mainly deal with S20 notices and queries. As the successful candidate you will assist homeowners to sustain their lease and maximise income through the effective management of accounts. You will also: Provide an effective, proactive and resident-focused income collection service, balancing prevention, support, and recovery. Provide an objective and effective income recovery service. Sensitive to resident needs, be the first and main contact for service charges. Appropriately refer complex casework Assist with the preparation of papers for court and tribunals Ensure arrears recommendations are actioned Ensure timely completion of benefit claims and assist with verification Identify at-risk residents and ensure that they are provided with appropriate support and advice Maximise recovery of former tenant, parking, sundry and other homeowner debts Meet with residents on-line, in the office, and in their homes Please click 'apply now' or contact me for more information Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)