17 jobs found

Assistant Finance Manager £50,000 £65,000 + Bonus + Excellent Benefits Southampton / Remote Working with Occasional Travel The Opportunity Our client is a well-established international professional services organisation with a reputation for excellence, integrity and long-term client relationships. Due to continued growth, they are seeking an ambitious and technically strong Assistant Finance Manager to join their finance team. This is an excellent opportunity for a qualified accountant looking to take the next step in their career within a collaborative and supportive environment. The role offers exposure to multi-jurisdictional operations, financial reporting, budgeting, audit management and people leadership, while providing a clear pathway for professional development. The Role Reporting to the Finance Manager and working closely with senior finance leadership, you will play a key role in overseeing financial reporting across 2 jurisdictions. You will be responsible for ensuring the accuracy and timeliness of management information, supporting group reporting requirements, coordinating statutory audits and assisting with the day-to-day management of the finance function. The successful candidate will also contribute to process improvement initiatives, support department-wide projects and provide leadership and guidance to members of the finance team. Key Responsibilities Lead, coordinate and review monthly and quarterly reporting packs across multiple jurisdictions. Support the preparation and consolidation of group financial information. Manage and oversee annual budgeting and forecasting processes. Review general ledger postings and ensure the integrity of financial data. Review VAT returns prepared by external advisers. Ensure cross-border transactions and intercompany services are accurately invoiced and recorded. Coordinate the preparation of statutory financial statements and manage relationships with external auditors. Drive continuous improvement initiatives, identifying opportunities to enhance reporting, controls and finance processes. Support the development and implementation of finance systems and reporting tools. Prepare and monitor rolling cashflow forecasts extending at least 18 months ahead. Oversee salary allocations and ensure monthly reconciliations are completed accurately. Assist with credit control activities and debt collection processes. Review and sign off monthly bank and intercompany reconciliations. Lead, support and provide performance management to a small finance team. About You To be successful in this position, you will possess a strong technical accounting background combined with excellent communication and leadership skills. Essential Requirements ACA, ACCA or equivalent professional accounting qualification. Experience working with multi-entity or multi-location organisations preferred Experience working for an internal finance function ideally with some project management experience; financial or professional services background a preference but not essential. Strong technical accounting knowledge and experience in a financial reporting environment. Previous experience supervising, mentoring or developing team members. Excellent analytical and problem-solving abilities. Strong attention to detail with the ability to review complex financial information. Commercially minded with a proactive approach to continuous improvement. Strong interpersonal and stakeholder management skills. Advanced Level Excel required; Power Bi very helpful Full right to work in the UK and based in the South of England What's on Offer? Competitive salary of £50,000 £65,000 Annual performance-related bonus Private health insurance Full study support and professional development funding Flexible remote working arrangement Exposure to international operations and senior stakeholders Collaborative and supportive team culture Long-term career progression opportunities If you are a qualified accountant seeking a broad and varied role within a growing international organisation, please apply. Venture Recruitment Partners (also trading as Chilworth Partnership Ltd) is a Recruitment Agency. By applying for this role, you are authorising us as a Recruitment Agency to contact you and to provide services and information relating to job hunting activities. Please see our Privacy Policy at (url removed).

Transfer Pricing Assistant Manager / Manager Location: Birmingham Salary: £45,000 - £55,000 + strong benefitsIf you're a Transfer Pricing Senior Associate, Assistant Manager or Manager and looking for a role with real advisory depth, autonomy and flexibility, this is a standout opportunity. The team is growing quickly and is keen to bring in someone who wants to develop, take ownership and be part of an expanding national practice.This role would suit someone who: Wants to specialise further in transfer pricing advisory Enjoys variety across policy, documentation and controversy work Is looking for flexibility and a grown?up approach to work Wants to develop alongside a highly experienced transfer pricing team What you'll be doing You'll work across the full transfer pricing lifecycle, supporting a broad client base across multiple sectors. You'll: Deliver transfer pricing projects including policy design, documentation and dispute support Advise on thin capitalisation, IP structures and intra?group financing Carry out economic and statistical analysis, including benchmarking Apply OECD and HMRC transfer pricing guidance in practice Support clients with implementation issues and adjustments Work with colleagues across wider international and corporate tax projects Identify opportunities across other tax service lines Manage projects effectively and communicate clearly with clients Support and develop junior team members, including graduates What you'll need CTA, ACA, ACCA, CA (or equivalent), or a relevant postgraduate qualification (economics, finance, law or accounting) Approx. 3+ years' experience (Assistant Manager) or 5+ years' experience (Manager) in transfer pricing Strong technical knowledge of transfer pricing principles Experience dealing directly with clients and intermediaries Good awareness of areas such as CIR, thin cap, and Pillar 2 Strong communication and project management skills A proactive, commercially minded approach Why this role No timesheets Hybrid working as standard Flexible working options (full?time or part?time considered) High?quality advisory work with real client impact Supportive, collaborative culture with experienced leaders Opportunity to be part of a fast?growing national tax practice Genuinely values work/life balance (and yes - still no timesheets) What next If you're a Transfer Pricing professional in Birmingham and looking for a role with flexibility, autonomy and interesting advisory work or even just having a think about your next move please get in touch with myself today on . As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.

Location: Chertsey, Weybridge, Egham, Virginia Water, Byfleet, New Haw, Woking, Guildford, Addlestone, Staines, Cobham, Richmond, Esher, Reigate, Leatherhead, Ashted, Dorking Salary: Up to £95,000 +Equity, Hybrid Working + Private Healthcare + Pension Interviews : Immediate Evolve Recruitment is partnering with a high-growth company based in Chertsey, Surrey. The business has grown rapidly to a £15m turnover, employs approximately 60 people, and continues to expand internationally - currently supplying products to 30 countries worldwide. This is an exciting opportunity to join a fast-scaling, innovative organisation in a hands-on Finance Director role with real scope to influence growth. As Finance Director, you will take ownership of financial control across all group entities, managing a small finance team and working closely with the senior leadership team. Key Responsibilities Manage month-end and year-end close processes using Xero and other finance systems Prepare and deliver monthly management accounts Manage cashflow forecasting and oversee fund transfers as required Oversee weekly and ad-hoc payment runs Manage and support the professional development of the Accounts Assistant (and additional hires as the team grows) Maintain strong financial controls, policies, and processes Complete quarterly VAT returns (MTD via Xero) Calculate and post intercompany recharges (monthly, quarterly, and annually) Lead the year-end audit process, liaising with auditors and financial statement preparers Manage the group audit and consolidation of group financial statements Support tax advisors with corporation tax returns Assist with R&D tax credit applications Support finance system reviews, implementations, and integrations Oversee annual statutory submissions to Companies House Partner with the leadership team/CFO on reporting, analysis, and insights for the senior leadership team Skills & Experience Fully qualified ACA or ACCA qualified Accountant with a minimum of 5-7 years' PQE Background in Top 6 audit (preferred) Strong hands-on experience in financial and management accounting, ideally within a multi-entity group Finance controlling experience, ready for the next step Experience in a manufacturing, stock holding or scaling business is preferred Proven experience in controls and processes, billing in multicurrency, cash management and forecasting Track record of managing and developing junior finance staff Advanced user of accounting systems such as Xero, Sage, or similar Personal Attributes Pro-active, self-starter mentality Energetic, strong business acuman Ready to roll sleeves, flexible and adapatable Comfortable in a dynamic, entrepreneurial environment Commercially minded with the ability to think creatively and pragmatically Passion for continuous improvement across reporting, controls, and risk management You must be eligible to work in the UK full-time without restriction. If you feel you have the relevant skills and experience, please apply to Evolve Recruitment, Kingston upon Thames for further information. Due to the high volume of applications, we may not be able to respond to all candidates. If you have not heard from us within five working days, please assume that on this occasion your application has not been successful.

Key Areas of Responsibility Management of the month end process and preparation of monthly management information (IS, BS, CFS, Project Reporting, departmental reporting), including group consolidation under IFRS and FRS 102 for review within 5 workings days following the end of the reporting period Preparation of quarterly financial information for detailed review Liaising with project/cost engineers to produce the efficient flow of information (both to and from the cost engineering function) to support with monthly/weekly project reporting and weekly cashflow and forecasting. Management and of the daily tasks required as part of the year end audit, liaising with auditors, ONS reporting requirements Preparation of the annual budget and monthly reforecasting for review, including supporting data. Assistance with weekly cashflow management reporting and development of forecasting model. Super user for finance systems (Microsoft Business Central/Caiman IQ) including management of JetReports function. Overseeing the day-to-day running of the financial function. Training, mentoring and supporting the accounts and administrative assistants Developing the implementation of processes, policies and procedures within the finance department. Assistance with monthly payroll postings and associated balance sheet reconciliations (analysis of timesheet records, expenses, data entry, processing leavers and starters) To assist with the preparation of statistical data for weekly/monthly/annual reports / group reports in relation to the finance function Review and submission of VAT Returns. Assist with the development and monthly updates of the strategic five year business plan. Assistance to the Head of Finance in project-based work, providing ad hoc analysis where required Other ad-hoc duties as required from time to time. Key Tasks Drive continuous improvement of end-to-end accounting processes i.e. jet reporting, CMS improvements, Business Central developments Month end processing and associated reporting including accruals & prepayments, P&L review for accuracy, refresh & issue monthly MI pack(s) Detailed Budgeting and forecasting Lead the analysis of quarterly reporting to key stakeholders (Prepare AG reports & commentary for submission to Head of Finance) Key Measurables Budget sign-off and control of budgeted spend. Timely and accurate completion of financial reporting with supporting analysis Successful audit sign-off Accuracy of data Key Behaviours Positive can-do attitude Analytical with a high attention to detail Good communicator, Approachable, Team player Ability to multi-task, work under pressure, meet deadlines Able to thrive in a paced work environment whilst being flexible to the business requirements Education and Qualifications Specific to Role Essential Qualifications CIMA/ACCA/ACA Qualified or equivalent depending on experience 2 years experience working within the role at this level Desirable Qualifications or Equivalent Experience Business central, Microsoft Excel/ Office Project accounting knowledge/experience Demonstrable Experience Specific to Role Proven experience within a similar role Experience in preparing bottom-up budgets/ forecast Project accounting experience Good IT skills and knowledge with Microsoft Excel, pivot tables, statistical data analysis and reporting Attention to detail Commercial and business awareness Process improvement

Finance Assistant Location: Hybrid - Manchester Type: Full-Time Compensation: Competitive Salary + Benefits About the Role We're looking for a detail-oriented Finance Assistant to support a broad range of accounting and finance activities. This position provides exposure to multiple finance functions and offers an excellent opportunity for career development within a growing finance team. The role can be adapted to suit candidates ranging from early-career finance professionals through to experienced finance administrators looking for greater responsibility. We're particularly interested in candidates who have gone beyond routine administrative finance tasks. Experience improving processes, creating reports, implementing systems, supporting audits, developing controls, or contributing to operational efficiencies will be highly valued. If you've helped make finance operations faster, more accurate, or more insightful, we want to hear about it. What You'll Do Core Finance Assistant Responsibilities Assist with daily finance operations Process financial transactions accurately Maintain accounting records and documentation Support accounts payable and accounts receivable functions Assist with bank reconciliations Prepare financial schedules and reports Support month-end close activities Maintain organised filing systems Respond to finance-related inquiries Assist with audit preparation Intermediate-Level Responsibilities Prepare journals and account reconciliations Assist with budgeting and forecasting processes Support management reporting Investigate financial discrepancies Produce recurring financial reports Assist with compliance and control activities Support finance projects and system upgrades Identify opportunities for process improvements Senior-Level / Advanced Responsibilities Prepare detailed financial analysis Support cash flow management activities Develop reporting dashboards and KPI tracking Assist with ERP implementations Lead process improvement initiatives Support financial planning activities Train junior team members Assist with internal controls development Participate in strategic finance projects What We're Looking For Required Strong attention to detail Excellent organisational skills Ability to manage deadlines and competing priorities Strong numerical aptitude Proficiency with Microsoft Excel Preferred Experience in Finance, Accounting, Bookkeeping, or Administration Understanding of accounting principles Experience supporting month-end activities ERP or accounting software experience Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

QHSE Systems Engineer Birmingham (Newtown) 30,000 - 35,000 p/a DoE Hours: 7:30am-4:15pm Monday-Friday (earlier finish on Friday) Bell Cornwall Recruitment are delighted to be working with a King and Queen's Award-winning multi-million-pound turnover precision engineering and manufacturing business that has been established in Birmingham for more than 160 years. They are looking for an ambitious individual to be a QHSE Systems Engineer, being a part of their quality team. The duties and responsibilities of a QHSE Systems Engineer include (but are not limited to): Lead the implementation of an IATF 16949 quality management system, ensuring integration with existing ISO 9001 framework. Maintain and continually improve the current ISO 9001 QMS, ensuring compliance with customer, legal, and regulatory requirements. Compliance with all statutory health and safety regulations. Investigation and resolution of accidents and near-miss incidents. Creation and maintenance of COSHH assessments for all substances. Leading HSE audit programs and external compliance checks. Management of the company's HSE system and documentation. Please only apply if you have a number of the following: IOSH/NEBOSH certification or currently studying towards attainment Knowledge and exposure to IATF16949 QMS Hands-on experience with ISO9001 Automotive or engineering industry experience Been part of a quality team for a high volume manufacturing or engineering operation Ambition to grow and study further Happy in the office and on the factory floor Monday-Friday A fantastic opportunity at an exciting time for a business that can provide genuine professional and personal growth. Interested? Please click the 'APPLY' button now! BCR aim to get back to all successful applicants within 24 hours however if you have not received a response within this period then it may be that your application has been unsuccessful. BELL CORNWALL RECRUITMENT We want to make finding a job that you will love as effortless as possible and can offer evening appointments to fit around your working life. Love Work Be Happy Follow BCR on to view all of the latest jobs. (For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups) PA/Executive Assistants, Secretarial, Reception, Administration, Marketing, IT, HR, Law, Finance, Customer Services, Sales

An exciting opportunity has arisen for a commercially focused and hands-on Financial Controller to lead the finance function of a growing business. This is a key leadership role, responsible for building a high-performing finance team and supporting the organisation through its next phase of scaling and strategic growth. You will take ownership of all aspects of financial reporting, forecasting, compliance, cash management, and treasury, while also driving improvements through new systems and process automation. With responsibility for a small team, including a trainee management accountant and an accounts assistant, you will provide leadership, mentoring, and support to ensure accurate reporting, robust controls, and forward-thinking strategy. This is a highly visible position, working closely with senior leadership to provide financial insight and guidance on investment decisions, performance monitoring, and future growth opportunities. You will also play a key role in ERP system implementation, process improvements, and preparing the business for potential investment or future transactions. We are looking for a fully qualified accountant (ACA, ACCA, CIMA or equivalent) with experience leading a finance function, ideally within a high-growth SME or scale-up environment. Strong expertise in cash management, treasury, and foreign exchange is important, alongside proven experience in systems implementation and process automation. You should bring excellent technical and commercial reporting skills, confidence in presenting at board level, and the ability to act as a trusted business partner to senior stakeholders. This is a fantastic opportunity for a finance leader who enjoys combining strategic influence with hands-on delivery, in a role where you can make a real impact on performance, growth, and long-term value creation Artis Recruitment provide specialist recruitment services within HR, Finance, IT, Procurement, Marketing, Customer Contact and Executive Search. By applying to this position, you acknowledge that you have read and accept our Privacy Policy: (url removed)

Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance/KPI focus areas Works in close partnership with the client to understand their business and their strategic objectives, inspiring a culture of client-centricity to meet and exceed performance expectations Completes business critical reports on time and ensure this includes meaningful and relevant information and commentary. This includes the AMF, Contribution Report, Drill Sheet, Stoplight Report, and any client specific reports not completed by Client Services Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all GECSP, HR and other policies and procedures Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues. Work with your cluster VP to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Other duties as assigned. Main Job Requirements Education and Specific Training Bachelor's degree or equivalent experience in a call centre or business related field (e.g., management, sales) Work Experience Minimum 3 years' experience of complaint management in a regulated environment preferably Financial Service Minimum 2 years' experience of fraud management in a regulated financial services environment Experience of managing a large operation of 200+ people Experience of outsourcing preferable Special Certifications Lean Six Sigma certification at Green Belt level, preferred - Required Skills Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others Ability to use Excel's advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc., preferred Competencies and Specific Skills Achievement oriented Superior analytical ability Superior communication skills Robust and commercially balanced decision-making Flexibility Sound reasoning & judgement Excellent leadership and management skills Planning and organizing Lead by example / integrity Problem Solving Employee & Client satisfaction orientated Self-motivated and can motivate others Highly advanced team building skills Strategic and commercial thinker High levels of resilience and focus Coaching focus Advanced facilitation & presentation skills Advanced project management skills Advanced change management skills Advanced KPI knowledge and understanding Commercially astute Driven to succeed Continuous improvement mindset

Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance/KPI focus areas Works in close partnership with the client to understand their business and their strategic objectives, inspiring a culture of client-centricity to meet and exceed performance expectations Completes business critical reports on time and ensure this includes meaningful and relevant information and commentary. This includes the AMF, Contribution Report, Drill Sheet, Stoplight Report, and any client specific reports not completed by Client Services Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all GECSP, HR and other policies and procedures Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues. Work with your cluster VP to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Other duties as assigned. Main Job Requirements Education and Specific Training Bachelor's degree or equivalent experience in a call centre or business related field (e.g., management, sales) Work Experience Minimum 3 years' experience of complaint management in a regulated environment preferably Financial Service Minimum 2 years' experience of fraud management in a regulated financial services environment Experience of managing a large operation of 200+ people Experience of outsourcing preferable Special Certifications Lean Six Sigma certification at Green Belt level, preferred - Required Skills Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others Ability to use Excel's advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc., preferred Competencies and Specific Skills Achievement oriented Superior analytical ability Superior communication skills Robust and commercially balanced decision-making Flexibility Sound reasoning & judgement Excellent leadership and management skills Planning and organizing Lead by example / integrity Problem Solving Employee & Client satisfaction orientated Self-motivated and can motivate others Highly advanced team building skills Strategic and commercial thinker High levels of resilience and focus Coaching focus Advanced facilitation & presentation skills Advanced project management skills Advanced change management skills Advanced KPI knowledge and understanding Commercially astute Driven to succeed Continuous improvement mindset

Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance/KPI focus areas Works in close partnership with the client to understand their business and their strategic objectives, inspiring a culture of client-centricity to meet and exceed performance expectations Completes business critical reports on time and ensure this includes meaningful and relevant information and commentary. This includes the AMF, Contribution Report, Drill Sheet, Stoplight Report, and any client specific reports not completed by Client Services Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all GECSP, HR and other policies and procedures Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues. Work with your cluster VP to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Other duties as assigned. Main Job Requirements Education and Specific Training Bachelor's degree or equivalent experience in a call centre or business related field (e.g., management, sales) Work Experience Minimum 3 years' experience of complaint management in a regulated environment preferably Financial Service Minimum 2 years' experience of fraud management in a regulated financial services environment Experience of managing a large operation of 200+ people Experience of outsourcing preferable Special Certifications Lean Six Sigma certification at Green Belt level, preferred - Required Skills Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others Ability to use Excel's advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc., preferred Competencies and Specific Skills Achievement oriented Superior analytical ability Superior communication skills Robust and commercially balanced decision-making Flexibility Sound reasoning & judgement Excellent leadership and management skills Planning and organizing Lead by example / integrity Problem Solving Employee & Client satisfaction orientated Self-motivated and can motivate others Highly advanced team building skills Strategic and commercial thinker High levels of resilience and focus Coaching focus Advanced facilitation & presentation skills Advanced project management skills Advanced change management skills Advanced KPI knowledge and understanding Commercially astute Driven to succeed Continuous improvement mindset

Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance/KPI focus areas Works in close partnership with the client to understand their business and their strategic objectives, inspiring a culture of client-centricity to meet and exceed performance expectations Completes business critical reports on time and ensure this includes meaningful and relevant information and commentary. This includes the AMF, Contribution Report, Drill Sheet, Stoplight Report, and any client specific reports not completed by Client Services Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all GECSP, HR and other policies and procedures Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues. Work with your cluster VP to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Other duties as assigned. Main Job Requirements Education and Specific Training Bachelor's degree or equivalent experience in a call centre or business related field (e.g., management, sales) Work Experience Minimum 3 years' experience of complaint management in a regulated environment preferably Financial Service Minimum 2 years' experience of fraud management in a regulated financial services environment Experience of managing a large operation of 200+ people Experience of outsourcing preferable Special Certifications Lean Six Sigma certification at Green Belt level, preferred - Required Skills Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others Ability to use Excel's advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc., preferred Competencies and Specific Skills Achievement oriented Superior analytical ability Superior communication skills Robust and commercially balanced decision-making Flexibility Sound reasoning & judgement Excellent leadership and management skills Planning and organizing Lead by example / integrity Problem Solving Employee & Client satisfaction orientated Self-motivated and can motivate others Highly advanced team building skills Strategic and commercial thinker High levels of resilience and focus Coaching focus Advanced facilitation & presentation skills Advanced project management skills Advanced change management skills Advanced KPI knowledge and understanding Commercially astute Driven to succeed Continuous improvement mindset

An exciting opportunity has arisen for a commercially focused and hands-on Financial Controller to lead the finance function of a growing business. This is a key leadership role, responsible for building a high-performing finance team and supporting the organisation through its next phase of scaling and strategic growth. You will take ownership of all aspects of financial reporting, forecasting, compliance, cash management, and treasury, while also driving improvements through new systems and process automation. With responsibility for a small team, including a trainee management accountant and an accounts assistant, you will provide leadership, mentoring, and support to ensure accurate reporting, robust controls, and forward-thinking strategy. This is a highly visible position, working closely with senior leadership to provide financial insight and guidance on investment decisions, performance monitoring, and future growth opportunities. You will also play a key role in ERP system implementation, process improvements, and preparing the business for potential investment or future transactions. We are looking for a fully qualified accountant (ACA, ACCA, CIMA or equivalent) with experience leading a finance function, ideally within a high-growth SME or scale-up environment. Strong expertise in cash management, treasury, and foreign exchange is important, alongside proven experience in systems implementation and process automation. You should bring excellent technical and commercial reporting skills, confidence in presenting at board level, and the ability to act as a trusted business partner to senior stakeholders. This is a fantastic opportunity for a finance leader who enjoys combining strategic influence with hands-on delivery, in a role where you can make a real impact on performance, growth, and long-term value creation Artis Recruitment provide specialist recruitment services within HR, Finance, IT, Procurement, Marketing, Customer Contact and Executive Search. By applying to this position, you acknowledge that you have read and accept our Privacy Policy: (url removed)

Accounts Assistant We are excited to be working with a brand-new client in Hertfordshire, who are an internationally recognised leader in their industry. You will provide administrative and bookkeeping support for the accounting or finance team. What will you be doing? Entering of purchase invoices onto accounting software. Support accountant to set-up new supplier credit accounts. Assist accountant with the implementation and testing of new processes & systems. Processing staff charge card expenses. Fuel card expenses reporting. Generating fuel card staff expense reports, entering, and analysing the data. Preparing and issuing invoices to clients. Chasing debtor payments and report on debtor ageing. Processing customer payments (card payments) Reviewing debtor cases with operations post invoicing Invoicing completed in a timely manner and handle Account/Deposits Queries/tasks What will you bring to the role? Relevant accounting qualification or experience in Accounts. Excellent communication skills, both verbal and written. Excellent interpersonal skills (approachable, positive, motivated, go-getter attitude). Good attention to detail with a logical approach to problem solving. Ability to multi-task and prioritise. Ability to manage relationships and expectations on various levels. Reliability/dependability and able to work under pressure. Ability to work with deadlines. Able to work in a team and independently - can manage own priorities. Sound computing skills, including MS word, Excel, Outlook, and CRM database (Salesforce). Proactive, positive attitude and eager to learn. Due to a very high number of applications, we are unable to come back to every candidate with feedback. If you do not hear from us within 48 hours, please assume that you have been unsuccessful on this occasion. Your CV will be registered with us, and we will keep you updated with any other positions that may be of interest. However please keep checking our website as new roles will be updated daily, Nouvo Recruitment (London) Ltd wishes you the best of luck in your job search. Nouvo Recruitment (London) Ltd operates as an independent recruitment agency with over 20 years of experience supporting clients and candidates nationally across the UK.