Job Title: Homeownership Services Officer Location: Bracknell (Hybrid Working) Permanent Vacancy 36,986 per annum Hours: Full-time, Monday to Friday About the Role We are currently recruiting for an experienced Homeownership Services Officer to join a Local Authority in Bracknell on a hybrid working basis. This is an excellent opportunity for someone with strong leasehold and homeownership experience to support the delivery of a high-quality service to residents. Key Responsibilities Manage a portfolio of leasehold and shared ownership properties Provide advice and support to homeowners on service charges, leases, and related queries Handle enquiries relating to resales, staircasing, and Right to Buy/Right to Acquire Investigate and resolve complex customer queries and complaints Work closely with internal teams including finance, legal, and property services Ensure compliance with relevant legislation and policies Requirements Previous experience in a homeownership or leasehold services role within a Local Authority or Housing Association Strong knowledge of leasehold legislation and service charges Excellent communication and customer service skills Ability to manage a busy caseload independently PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email.
Jul 28, 2026
Full time
Job Title: Homeownership Services Officer Location: Bracknell (Hybrid Working) Permanent Vacancy 36,986 per annum Hours: Full-time, Monday to Friday About the Role We are currently recruiting for an experienced Homeownership Services Officer to join a Local Authority in Bracknell on a hybrid working basis. This is an excellent opportunity for someone with strong leasehold and homeownership experience to support the delivery of a high-quality service to residents. Key Responsibilities Manage a portfolio of leasehold and shared ownership properties Provide advice and support to homeowners on service charges, leases, and related queries Handle enquiries relating to resales, staircasing, and Right to Buy/Right to Acquire Investigate and resolve complex customer queries and complaints Work closely with internal teams including finance, legal, and property services Ensure compliance with relevant legislation and policies Requirements Previous experience in a homeownership or leasehold services role within a Local Authority or Housing Association Strong knowledge of leasehold legislation and service charges Excellent communication and customer service skills Ability to manage a busy caseload independently PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email.
Location: Bedfordshire Contract: Temporary - 4 months Pay Rate: 20.58 per hour ( 37,451 equivalent annual salary) Working Pattern: Monday to Friday, 09:00 - 17:00 Location - Slough About the Role An exciting opportunity has arisen for three experienced housing professionals to join a busy Housing Management team as a Neighbourhood Housing Lead This role is ideal for customer-focused individuals who are passionate about delivering excellent resident services, building strong community relationships, and driving positive outcomes for residents. As a Neighbourhood Housing Lead, you will manage a designated patch of approximately (Apply online only) homes, acting as the primary point of contact for residents and ensuring a consistent, high-quality housing management service. Key Responsibilities Support the Housing Management team in delivering a reliable, consistent, and customer-focused service. Build positive relationships with residents and stakeholders. Improve resident satisfaction and trust through proactive engagement. Act as the main relationship holder for residents within your allocated patch. Resolve tenancy and neighbourhood issues effectively and professionally. Work collaboratively with internal and external partners to achieve positive outcomes for residents. Manage a varied and complex caseload while meeting key deadlines and service standards. About You To be successful in this role, you will have: Previous experience within housing management, neighbourhood services, tenancy management, or a similar role. Strong communication and relationship-building skills. Excellent problem-solving abilities and a proactive approach. A positive, can-do attitude with a commitment to delivering excellent customer service. The ability to manage competing priorities and work effectively under pressure. Experience engaging with a diverse range of customers and stakeholders. Strong organisational and time-management skills. A full UK driving licence and access to a vehicle for business use. Additional Information The successful candidate will be required to obtain or hold a Basic Disclosure and Barring Service (DBS) certificate. If you are passionate about delivering outstanding housing services and making a real difference to local communities, we would love to hear from you.
Jul 28, 2026
Seasonal
Location: Bedfordshire Contract: Temporary - 4 months Pay Rate: 20.58 per hour ( 37,451 equivalent annual salary) Working Pattern: Monday to Friday, 09:00 - 17:00 Location - Slough About the Role An exciting opportunity has arisen for three experienced housing professionals to join a busy Housing Management team as a Neighbourhood Housing Lead This role is ideal for customer-focused individuals who are passionate about delivering excellent resident services, building strong community relationships, and driving positive outcomes for residents. As a Neighbourhood Housing Lead, you will manage a designated patch of approximately (Apply online only) homes, acting as the primary point of contact for residents and ensuring a consistent, high-quality housing management service. Key Responsibilities Support the Housing Management team in delivering a reliable, consistent, and customer-focused service. Build positive relationships with residents and stakeholders. Improve resident satisfaction and trust through proactive engagement. Act as the main relationship holder for residents within your allocated patch. Resolve tenancy and neighbourhood issues effectively and professionally. Work collaboratively with internal and external partners to achieve positive outcomes for residents. Manage a varied and complex caseload while meeting key deadlines and service standards. About You To be successful in this role, you will have: Previous experience within housing management, neighbourhood services, tenancy management, or a similar role. Strong communication and relationship-building skills. Excellent problem-solving abilities and a proactive approach. A positive, can-do attitude with a commitment to delivering excellent customer service. The ability to manage competing priorities and work effectively under pressure. Experience engaging with a diverse range of customers and stakeholders. Strong organisational and time-management skills. A full UK driving licence and access to a vehicle for business use. Additional Information The successful candidate will be required to obtain or hold a Basic Disclosure and Barring Service (DBS) certificate. If you are passionate about delivering outstanding housing services and making a real difference to local communities, we would love to hear from you.
A fantastic opportunity has emerged for a Generic Housing Officer to join one of Adecco Public Sector's most improved Housing Association clients in a temporary post, covering a sick member of staff initially for three months. The post holder will be working full time from our client's Enfield office and expected to own a patch of approximately (Apply online only) units which will include shared ownership and mainly general needs homes. You will be expected to seek out solutions for all customers whatever their needs and will need to be able to think independently and creatively. Covering a geographical patch locally in North London (e.g Enfield, Barnet, Waltham Forest & Haringey), this is a full time post (37.5 hours per week, Monday to Friday) and the successful candidate will be expected to have knowledge of/experience in: Delivering a customer-focused neighbourhood management service across a defined area. Conducting inspections to maintain property standards and safety. Managing tenancy breaches, including Anti-Social Behaviour (ASB), in line with policies. Performing tenancy audits to ensure all tenant details are current and accurate. Collaborating with external agencies to provide the best support for our tenants. Assisting with rent collection and arrears management in partnership with our Income Team. Engaging with tenants to enhance their living experience and address their needs. Please note, a car driver/owner is not essential for this role as you can get around your patch by foot and public transport. Expertise in anti social behaviour would be highly desirable. Only applicants who feel they meet the above criteria, and can start on short notice (1 week's notice period maximum) need apply for this role as the client is keen to fill this vacancy as soon as possible and conduct interviews in mid/late July 2026.
Jul 28, 2026
Seasonal
A fantastic opportunity has emerged for a Generic Housing Officer to join one of Adecco Public Sector's most improved Housing Association clients in a temporary post, covering a sick member of staff initially for three months. The post holder will be working full time from our client's Enfield office and expected to own a patch of approximately (Apply online only) units which will include shared ownership and mainly general needs homes. You will be expected to seek out solutions for all customers whatever their needs and will need to be able to think independently and creatively. Covering a geographical patch locally in North London (e.g Enfield, Barnet, Waltham Forest & Haringey), this is a full time post (37.5 hours per week, Monday to Friday) and the successful candidate will be expected to have knowledge of/experience in: Delivering a customer-focused neighbourhood management service across a defined area. Conducting inspections to maintain property standards and safety. Managing tenancy breaches, including Anti-Social Behaviour (ASB), in line with policies. Performing tenancy audits to ensure all tenant details are current and accurate. Collaborating with external agencies to provide the best support for our tenants. Assisting with rent collection and arrears management in partnership with our Income Team. Engaging with tenants to enhance their living experience and address their needs. Please note, a car driver/owner is not essential for this role as you can get around your patch by foot and public transport. Expertise in anti social behaviour would be highly desirable. Only applicants who feel they meet the above criteria, and can start on short notice (1 week's notice period maximum) need apply for this role as the client is keen to fill this vacancy as soon as possible and conduct interviews in mid/late July 2026.
Temporary Accommodation Reduction Officer East London Hybrid working Rate: £26.04 per hour IR35 Status: Inside IR35 Initial Contract Length: 3 months Start Date: ASAP Working Hours: 36 hours per week Role Summary You will identify suitable households and match them with private rented sector properties secured through a range of housing schemes. The role will focus on preventing customers from entering temporary accommodation and helping existing households move into suitable, affordable private sector housing. What You Will Do as a Temporary Accommodation Reduction Officer Identify suitable customers and match them with available private rented sector properties. Complete thorough assessments of household needs, affordability and suitability before making offers. Consider property refusals and ensure decisions are made in accordance with statutory requirements. Prepare clear decision letters relating to property offers and the discharge of housing duties. Investigate and resolve queries relating to nominations, void periods and housing schemes. Maintain accurate customer records and ensure needs assessments remain up to date. Administer relevant housing schemes, including eligibility checks and payment arrangements. Reconcile invoices and arrange payments relating to accommodation schemes. What You Will Need as a Temporary Accommodation Reduction Officer Previous experience working in temporary accommodation, homelessness or housing options. Up-to-date knowledge of homelessness legislation, statutory guidance and relevant case law. Detailed knowledge of temporary accommodation suitability requirements. Experience assessing household needs, affordability and property suitability. The ability to draft complex correspondence and effective statutory decision letters. Strong customer service skills, including experience managing challenging or sensitive situations. The ability to negotiate effectively with customers, colleagues and external agencies. The ability to manage competing priorities and work effectively in a pressurised environment. What's on Offer £26.04 per hour. 36-hour working week. Initial three-month contract. Hybrid working arrangements. Opportunity to support a high-profile temporary accommodation reduction programme. Application Apply today or contact the consultant managing this Temporary Accommodation Reduction Project Officer vacancy to discuss the role in further detail.
Jul 28, 2026
Contractor
Temporary Accommodation Reduction Officer East London Hybrid working Rate: £26.04 per hour IR35 Status: Inside IR35 Initial Contract Length: 3 months Start Date: ASAP Working Hours: 36 hours per week Role Summary You will identify suitable households and match them with private rented sector properties secured through a range of housing schemes. The role will focus on preventing customers from entering temporary accommodation and helping existing households move into suitable, affordable private sector housing. What You Will Do as a Temporary Accommodation Reduction Officer Identify suitable customers and match them with available private rented sector properties. Complete thorough assessments of household needs, affordability and suitability before making offers. Consider property refusals and ensure decisions are made in accordance with statutory requirements. Prepare clear decision letters relating to property offers and the discharge of housing duties. Investigate and resolve queries relating to nominations, void periods and housing schemes. Maintain accurate customer records and ensure needs assessments remain up to date. Administer relevant housing schemes, including eligibility checks and payment arrangements. Reconcile invoices and arrange payments relating to accommodation schemes. What You Will Need as a Temporary Accommodation Reduction Officer Previous experience working in temporary accommodation, homelessness or housing options. Up-to-date knowledge of homelessness legislation, statutory guidance and relevant case law. Detailed knowledge of temporary accommodation suitability requirements. Experience assessing household needs, affordability and property suitability. The ability to draft complex correspondence and effective statutory decision letters. Strong customer service skills, including experience managing challenging or sensitive situations. The ability to negotiate effectively with customers, colleagues and external agencies. The ability to manage competing priorities and work effectively in a pressurised environment. What's on Offer £26.04 per hour. 36-hour working week. Initial three-month contract. Hybrid working arrangements. Opportunity to support a high-profile temporary accommodation reduction programme. Application Apply today or contact the consultant managing this Temporary Accommodation Reduction Project Officer vacancy to discuss the role in further detail.
Location: East London (Havering, Redbridge, Barking & Dagenham) Contract: Temporary (up to 12 weeks) Pay Rate: 20.58 per hour ( 37,451 equivalent annual salary) Working Pattern: Monday to Friday, 09:00 - 17:00 Location - Stratford, London (Hybrid) About the Role An exciting opportunity has arisen for three experienced housing professionals to join a busy Housing Management team as a Neighbourhood Housing Lead covering East London. This role is ideal for customer-focused individuals who are passionate about delivering excellent resident services, building strong community relationships, and driving positive outcomes for residents. As a Neighbourhood Housing Lead, you will manage a designated patch of approximately (Apply online only) homes, acting as the primary point of contact for residents and ensuring a consistent, high-quality housing management service. Key Responsibilities Support the Housing Management team in delivering a reliable, consistent, and customer-focused service. Build positive relationships with residents and stakeholders. Improve resident satisfaction and trust through proactive engagement. Act as the main relationship holder for residents within your allocated patch. Resolve tenancy and neighbourhood issues effectively and professionally. Work collaboratively with internal and external partners to achieve positive outcomes for residents. Manage a varied and complex caseload while meeting key deadlines and service standards. About You To be successful in this role, you will have: Previous experience within housing management, neighbourhood services, tenancy management, or a similar role. Strong communication and relationship-building skills. Excellent problem-solving abilities and a proactive approach. A positive, can-do attitude with a commitment to delivering excellent customer service. The ability to manage competing priorities and work effectively under pressure. Experience engaging with a diverse range of customers and stakeholders. Strong organisational and time-management skills. A full UK driving licence and access to a vehicle for business use. Additional Information The successful candidate will be required to obtain or hold a Basic Disclosure and Barring Service (DBS) certificate. If you are passionate about delivering outstanding housing services and making a real difference to local communities, we would love to hear from you.
Jul 28, 2026
Seasonal
Location: East London (Havering, Redbridge, Barking & Dagenham) Contract: Temporary (up to 12 weeks) Pay Rate: 20.58 per hour ( 37,451 equivalent annual salary) Working Pattern: Monday to Friday, 09:00 - 17:00 Location - Stratford, London (Hybrid) About the Role An exciting opportunity has arisen for three experienced housing professionals to join a busy Housing Management team as a Neighbourhood Housing Lead covering East London. This role is ideal for customer-focused individuals who are passionate about delivering excellent resident services, building strong community relationships, and driving positive outcomes for residents. As a Neighbourhood Housing Lead, you will manage a designated patch of approximately (Apply online only) homes, acting as the primary point of contact for residents and ensuring a consistent, high-quality housing management service. Key Responsibilities Support the Housing Management team in delivering a reliable, consistent, and customer-focused service. Build positive relationships with residents and stakeholders. Improve resident satisfaction and trust through proactive engagement. Act as the main relationship holder for residents within your allocated patch. Resolve tenancy and neighbourhood issues effectively and professionally. Work collaboratively with internal and external partners to achieve positive outcomes for residents. Manage a varied and complex caseload while meeting key deadlines and service standards. About You To be successful in this role, you will have: Previous experience within housing management, neighbourhood services, tenancy management, or a similar role. Strong communication and relationship-building skills. Excellent problem-solving abilities and a proactive approach. A positive, can-do attitude with a commitment to delivering excellent customer service. The ability to manage competing priorities and work effectively under pressure. Experience engaging with a diverse range of customers and stakeholders. Strong organisational and time-management skills. A full UK driving licence and access to a vehicle for business use. Additional Information The successful candidate will be required to obtain or hold a Basic Disclosure and Barring Service (DBS) certificate. If you are passionate about delivering outstanding housing services and making a real difference to local communities, we would love to hear from you.
Housing Disrepair Fee Earner : £34,000 - £38,000 Location : Didsbury, Manchester A fantastic opportunity for a Housing Disrepair Fee Earner to join a well-regarded, modern law firm. A new firm is being set up in a beautiful building in Didsbury, and this is an exciting opportunity to join the team. The firm is full-service with a strong offering in litigation and in this role you will initially deal with legal matters relating to housing disrepair, property disputes and housing law. This firm also offers an excellent opportunity for individuals to progress into a senior position quickly due to their rapid expansion. The Role: Case Management: Managing an active caseload of housing disrepair matters from initial instruction through to completion or trial, ensuring compliance and a high standard of work througout. Legal Drafting: Preparing letters of claim, pleadings, formal court documents, witness statements, schedules of loss etc. Evidence Gathering: Liaising with surveyors, environmental health officers, and medical experts to obtain and review reports, assess liability, and quantify damages relating to housing conditions. Litigation & Settlements: Negotiating settlements with landlords, housing associations, and their representatives, attending case management hearings where required, and preparing trial bundles for court proceedings. The Individual: At least one year PQE with 1 year of fee-earning experience in Housing Disrepair. Experience handling housing disrepair claims, claimant litigation, or wider contentious civil litigation, ideally with exposure to the Housing Conditions Pre-Action Protocol. Technical Skills: Proficiency in case management systems such as Proclaim or similar platforms, alongside strong drafting skills and familiarity with the Civil Procedure Rules (CPR). Apply: If you're interested in applying for this HDR, Housing Disrepair Solicitor role in Manchester, please send your CV to: or call for more information.
Jul 28, 2026
Full time
Housing Disrepair Fee Earner : £34,000 - £38,000 Location : Didsbury, Manchester A fantastic opportunity for a Housing Disrepair Fee Earner to join a well-regarded, modern law firm. A new firm is being set up in a beautiful building in Didsbury, and this is an exciting opportunity to join the team. The firm is full-service with a strong offering in litigation and in this role you will initially deal with legal matters relating to housing disrepair, property disputes and housing law. This firm also offers an excellent opportunity for individuals to progress into a senior position quickly due to their rapid expansion. The Role: Case Management: Managing an active caseload of housing disrepair matters from initial instruction through to completion or trial, ensuring compliance and a high standard of work througout. Legal Drafting: Preparing letters of claim, pleadings, formal court documents, witness statements, schedules of loss etc. Evidence Gathering: Liaising with surveyors, environmental health officers, and medical experts to obtain and review reports, assess liability, and quantify damages relating to housing conditions. Litigation & Settlements: Negotiating settlements with landlords, housing associations, and their representatives, attending case management hearings where required, and preparing trial bundles for court proceedings. The Individual: At least one year PQE with 1 year of fee-earning experience in Housing Disrepair. Experience handling housing disrepair claims, claimant litigation, or wider contentious civil litigation, ideally with exposure to the Housing Conditions Pre-Action Protocol. Technical Skills: Proficiency in case management systems such as Proclaim or similar platforms, alongside strong drafting skills and familiarity with the Civil Procedure Rules (CPR). Apply: If you're interested in applying for this HDR, Housing Disrepair Solicitor role in Manchester, please send your CV to: or call for more information.
Leeds Federated Housing Association Ltd
City, Leeds
Job Title: Fire Protection and Compliance Assistant Location: Leeds Salary: £26,227 per year Job Type: Full-Time, Permanent At Leeds Federated, our customers' safety is our highest priority. We're looking for a Fire Protection & Compliance Assistant to help ensure our homes and communal areas remain safe, compliant and well maintained. This is a varied role where no two days are the same. You'll spend time visiting our properties across Leeds, carrying out fire safety checks, inspecting equipment, meeting customers, arranging appointments and working closely with colleagues and contractors to make sure important safety work is completed. If you enjoy being out and about, are organised, take pride in doing a job well and enjoy helping people, we'd love to hear from you. What you'll do: Assist in the management and delivery of building safety activities in communal and other shared areas. Carrying out routine fire safety inspections and testing in communal areas, including fire alarms and emergency lighting. Checking fire doors, fire exits, firefighting equipment and safety signage to make sure everything is in good working order. Reporting any defects and arranging repairs or replacement equipment where needed. Interact with customers to effectively deliver building safety activities, including appointment setting. Carrying out Portable Appliance Testing (PAT) across our offices and properties. Supporting other compliance activities such as lift inspections, asbestos surveys and building safety visits. Keeping accurate digital records of all inspections, tests and actions taken. Working safely at all times, using the correct PPE, following risk assessments and maintaining a professional approach. What we're looking for: Great communication and customer service skills. Confidence speaking with a wide range of people and explaining things clearly. Good attention to detail and the ability to spot issues that need action. Strong organisational skills and the ability to manage your own workload. Experience using mobile technology or digital systems to record information. A practical approach to problem solving. The ability to work safely and follow procedures. A full UK driving licence, as travel between our properties is required. If you are ready to take the next step in your career and want to be part of a purpose-driven organisation, apply today! Closing Date: Sunday 2nd August 2026 Interview Date: Tuesday 11th August 2026 We reserve the right to close this vacancy if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible. Leeds Federated is an equal opportunities employer and promotes diversity in everything we do and therefore welcomes applications from all sections of the community. The Company: Leeds Federated is a housing association with around 4,500 properties across Leeds, Wakefield, and North Yorkshire. Our mission is to enable the maximum number of people to access and live sustainably in good-value, affordable housing. Please click on the APPLY button to be redirected to our careers page to apply for this role. Candidates with experience in roles such as Fire Safety Assistant, Compliance Assistant, Building Safety Assistant, Fire Safety Officer, Compliance Officer, Building Compliance Officer, Property Compliance Assistant, Estates Compliance Officer, Facilities Assistant, Health & Safety Assistant, or Housing Compliance Officer will also be considered for this role.
Jul 28, 2026
Full time
Job Title: Fire Protection and Compliance Assistant Location: Leeds Salary: £26,227 per year Job Type: Full-Time, Permanent At Leeds Federated, our customers' safety is our highest priority. We're looking for a Fire Protection & Compliance Assistant to help ensure our homes and communal areas remain safe, compliant and well maintained. This is a varied role where no two days are the same. You'll spend time visiting our properties across Leeds, carrying out fire safety checks, inspecting equipment, meeting customers, arranging appointments and working closely with colleagues and contractors to make sure important safety work is completed. If you enjoy being out and about, are organised, take pride in doing a job well and enjoy helping people, we'd love to hear from you. What you'll do: Assist in the management and delivery of building safety activities in communal and other shared areas. Carrying out routine fire safety inspections and testing in communal areas, including fire alarms and emergency lighting. Checking fire doors, fire exits, firefighting equipment and safety signage to make sure everything is in good working order. Reporting any defects and arranging repairs or replacement equipment where needed. Interact with customers to effectively deliver building safety activities, including appointment setting. Carrying out Portable Appliance Testing (PAT) across our offices and properties. Supporting other compliance activities such as lift inspections, asbestos surveys and building safety visits. Keeping accurate digital records of all inspections, tests and actions taken. Working safely at all times, using the correct PPE, following risk assessments and maintaining a professional approach. What we're looking for: Great communication and customer service skills. Confidence speaking with a wide range of people and explaining things clearly. Good attention to detail and the ability to spot issues that need action. Strong organisational skills and the ability to manage your own workload. Experience using mobile technology or digital systems to record information. A practical approach to problem solving. The ability to work safely and follow procedures. A full UK driving licence, as travel between our properties is required. If you are ready to take the next step in your career and want to be part of a purpose-driven organisation, apply today! Closing Date: Sunday 2nd August 2026 Interview Date: Tuesday 11th August 2026 We reserve the right to close this vacancy if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible. Leeds Federated is an equal opportunities employer and promotes diversity in everything we do and therefore welcomes applications from all sections of the community. The Company: Leeds Federated is a housing association with around 4,500 properties across Leeds, Wakefield, and North Yorkshire. Our mission is to enable the maximum number of people to access and live sustainably in good-value, affordable housing. Please click on the APPLY button to be redirected to our careers page to apply for this role. Candidates with experience in roles such as Fire Safety Assistant, Compliance Assistant, Building Safety Assistant, Fire Safety Officer, Compliance Officer, Building Compliance Officer, Property Compliance Assistant, Estates Compliance Officer, Facilities Assistant, Health & Safety Assistant, or Housing Compliance Officer will also be considered for this role.
Due to growth, we are currently recruiting a new Neighbourhood Housing Officer to join us on a fixed term basis until 31st December 2026! You will deliver a high quality housing management service, making a real difference to our customers and the communities that they live in. This will include completing estate and home inspections, supporting our customers, vast partnership working and dealing with ASB across your patch. For internal applicants - please note that secondment opportunities will be considered subject to your line managers approval.Previous applicants in the last 3 months need not re-apply. About usWe are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people.Last year we launched our five-year Corporate Strategy, which runs to 2029. Our purpose is to provide high quality homes, services, and support to our customers, so we've worked with colleagues and customers to find out what's important to them. Our customers sit at the heart of what we do, and our colleagues are the people who'll help us achieve our vision, which is to create the best customer experience to improve everyday lives.Duties include: Deliver a high-quality housing management service that helps customers to live well and enjoy their home and neighbourhood by offering assistance and ensuring that Incommunities duties as a landlord are fulfilled.Co-ordinate a full range of housing services, to ensure that our neighbourhoods are clean, safe, welcoming places where people want to live.Spend 80% of your time out in our neighbourhoods.Take ownership for your neighbourhood patch, ensuring services are delivered to a high standard and identifying where works are required on properties and common areas.Complete property inspections and tenancy checksto ensure tenancy obligations are being adhered to and tenancy records are up to date.Identify when customers are not meeting their tenancy obligations and put in place action plans to resolve, including the management of ASB and tenancy breaches.Identify any support needs for individual customers and refer internally or externally as necessary, including making safeguarding referrals.Ensure that risks, including gas and electrical compliance and fire safety are identified and managed in accordance with regulatory requirements. Develop and co-ordinate neighbourhood action plans, with the wider business and in consultation with customersProactively develop and sustain positive working relationships with key stakeholders to deliver safe and clean neighbourhoods, this includes partnerships with local police, local authorities and other agencies/organisations . Work and contribute to investment/other projects when required.Proactively and effectively respond to and reduce complaints, ensuring a focus on de-escalation and an improvement in customer satisfaction.Ensure all services are delivered in a tailored manner taking into account our customers diverse needs.Make a positive contribution to your neighbourhoods by identifying where local investment could contribute to the prevention of crime and ASB or where adult and youth enrichment activities could improve the lives of residents. Develop knowledge and awareness of social housing and community issues including case law, best practice, current legislation and national initiativesRequirementsExperience of dealing with customers face to face in a housing related roleExperience of working with customers and stakeholders to deliver sustainable improvements and positive outcomes for communities.Knowledge of dealing with anti-social behavior complaints A passion for delivering excellent customer service and making a difference to the peoples lives.Awareness of customers diverse needs Flexible and adaptable approach to a changing and varied workloadDemonstrable experience in the ability to write and communicate clearly and appropriately to different audiences. Ability to gather, record and analyse data, using manual and electronic systems including microsoft packages.Excellent organisation, project management and time management skills Ability to prioritise, manage your own workload and to meet deadlines Self-motivated, driven and skilled at taking ownership Applicants must have the right to work in the UK, we are not able to provide visa sponsorship.A basic DBS (Disclosure and Barring Service) check will be required for the successful candidate as part of the pre-employment process - Criminal Conviction ChecksBenefitsSalary of £33,646 per year (pro rata)£1,000 Essential car user allowance per year plus mileage (pro rata)Social Housing Pension Scheme with up to 10% employer contribution 28 days annual leave that increases with service plus bank holidays (pro rata)Option to buy and sell annual leave Training, development, and qualification opportunitiesOur Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers)Corporate health scheme membership Access to an Employee Assistance ProgrammeCycle to work schemeLocal gym membership discounts.A team of trained Mental Health First Aiders who are available for colleagues to contact for support Join Our Team!We're looking for great people to join us! At Incommunities, we're committed to creating a workplace where everyone feels valued, included, and supported. We actively welcome applicants from all backgrounds, abilities, and experiences-because we know that diverse perspectives make us stronger.Based in Bradford, a city known for its rich cultural diversity, we serve vibrant communities. As a social housing provider, we're passionate about making a real difference by providing safe, affordable homes and improving lives.Our recruitment process is designed to support you every step of the way. If you need any adjustments or assistance, just let us know.We're proud to be a Mindful Employer, committed to mental health and wellbeing. We also hold the 'Committed' Menopause Friendly Accreditation, recognising the importance of support in the workplace. Apply early! We review applications as they come in and may close the advert before the deadline.Ready to make an impact? Come work with us!
Jul 28, 2026
Seasonal
Due to growth, we are currently recruiting a new Neighbourhood Housing Officer to join us on a fixed term basis until 31st December 2026! You will deliver a high quality housing management service, making a real difference to our customers and the communities that they live in. This will include completing estate and home inspections, supporting our customers, vast partnership working and dealing with ASB across your patch. For internal applicants - please note that secondment opportunities will be considered subject to your line managers approval.Previous applicants in the last 3 months need not re-apply. About usWe are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people.Last year we launched our five-year Corporate Strategy, which runs to 2029. Our purpose is to provide high quality homes, services, and support to our customers, so we've worked with colleagues and customers to find out what's important to them. Our customers sit at the heart of what we do, and our colleagues are the people who'll help us achieve our vision, which is to create the best customer experience to improve everyday lives.Duties include: Deliver a high-quality housing management service that helps customers to live well and enjoy their home and neighbourhood by offering assistance and ensuring that Incommunities duties as a landlord are fulfilled.Co-ordinate a full range of housing services, to ensure that our neighbourhoods are clean, safe, welcoming places where people want to live.Spend 80% of your time out in our neighbourhoods.Take ownership for your neighbourhood patch, ensuring services are delivered to a high standard and identifying where works are required on properties and common areas.Complete property inspections and tenancy checksto ensure tenancy obligations are being adhered to and tenancy records are up to date.Identify when customers are not meeting their tenancy obligations and put in place action plans to resolve, including the management of ASB and tenancy breaches.Identify any support needs for individual customers and refer internally or externally as necessary, including making safeguarding referrals.Ensure that risks, including gas and electrical compliance and fire safety are identified and managed in accordance with regulatory requirements. Develop and co-ordinate neighbourhood action plans, with the wider business and in consultation with customersProactively develop and sustain positive working relationships with key stakeholders to deliver safe and clean neighbourhoods, this includes partnerships with local police, local authorities and other agencies/organisations . Work and contribute to investment/other projects when required.Proactively and effectively respond to and reduce complaints, ensuring a focus on de-escalation and an improvement in customer satisfaction.Ensure all services are delivered in a tailored manner taking into account our customers diverse needs.Make a positive contribution to your neighbourhoods by identifying where local investment could contribute to the prevention of crime and ASB or where adult and youth enrichment activities could improve the lives of residents. Develop knowledge and awareness of social housing and community issues including case law, best practice, current legislation and national initiativesRequirementsExperience of dealing with customers face to face in a housing related roleExperience of working with customers and stakeholders to deliver sustainable improvements and positive outcomes for communities.Knowledge of dealing with anti-social behavior complaints A passion for delivering excellent customer service and making a difference to the peoples lives.Awareness of customers diverse needs Flexible and adaptable approach to a changing and varied workloadDemonstrable experience in the ability to write and communicate clearly and appropriately to different audiences. Ability to gather, record and analyse data, using manual and electronic systems including microsoft packages.Excellent organisation, project management and time management skills Ability to prioritise, manage your own workload and to meet deadlines Self-motivated, driven and skilled at taking ownership Applicants must have the right to work in the UK, we are not able to provide visa sponsorship.A basic DBS (Disclosure and Barring Service) check will be required for the successful candidate as part of the pre-employment process - Criminal Conviction ChecksBenefitsSalary of £33,646 per year (pro rata)£1,000 Essential car user allowance per year plus mileage (pro rata)Social Housing Pension Scheme with up to 10% employer contribution 28 days annual leave that increases with service plus bank holidays (pro rata)Option to buy and sell annual leave Training, development, and qualification opportunitiesOur Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers)Corporate health scheme membership Access to an Employee Assistance ProgrammeCycle to work schemeLocal gym membership discounts.A team of trained Mental Health First Aiders who are available for colleagues to contact for support Join Our Team!We're looking for great people to join us! At Incommunities, we're committed to creating a workplace where everyone feels valued, included, and supported. We actively welcome applicants from all backgrounds, abilities, and experiences-because we know that diverse perspectives make us stronger.Based in Bradford, a city known for its rich cultural diversity, we serve vibrant communities. As a social housing provider, we're passionate about making a real difference by providing safe, affordable homes and improving lives.Our recruitment process is designed to support you every step of the way. If you need any adjustments or assistance, just let us know.We're proud to be a Mindful Employer, committed to mental health and wellbeing. We also hold the 'Committed' Menopause Friendly Accreditation, recognising the importance of support in the workplace. Apply early! We review applications as they come in and may close the advert before the deadline.Ready to make an impact? Come work with us!
Housing Officer Location: Hybrid Working Contract: 6-Month Temporary Contract Start Date: ASAP We are currently recruiting for an experienced Housing Officer on behalf of a well-established Housing Association. This is a fantastic opportunity to join a busy housing management team and make a positive impact within local communities. Key Responsibilities: Managing a patch of residential tenancies. Conducting tenancy visits and estate inspections. Managing anti-social behaviour (ASB) and tenancy-related cases. Supporting residents with tenancy sustainment and housing-related issues. Working with internal teams and external agencies to deliver effective housing services. Requirements: Previous experience in a Housing Officer, Neighbourhood Officer, or Tenancy Officer role. Strong knowledge of housing management and tenancy legislation. Excellent communication and case management skills. Ability to work independently and manage a varied caseload. This is a hybrid role offering an immediate start and an initial 6-month contract. Apply now for further information.
Jul 28, 2026
Contractor
Housing Officer Location: Hybrid Working Contract: 6-Month Temporary Contract Start Date: ASAP We are currently recruiting for an experienced Housing Officer on behalf of a well-established Housing Association. This is a fantastic opportunity to join a busy housing management team and make a positive impact within local communities. Key Responsibilities: Managing a patch of residential tenancies. Conducting tenancy visits and estate inspections. Managing anti-social behaviour (ASB) and tenancy-related cases. Supporting residents with tenancy sustainment and housing-related issues. Working with internal teams and external agencies to deliver effective housing services. Requirements: Previous experience in a Housing Officer, Neighbourhood Officer, or Tenancy Officer role. Strong knowledge of housing management and tenancy legislation. Excellent communication and case management skills. Ability to work independently and manage a varied caseload. This is a hybrid role offering an immediate start and an initial 6-month contract. Apply now for further information.
Housing support officer Rate - Competitve Contract Lenght - 6 months This role is a Housing Support Officer position, supporting individuals rebuild their lives following displacement and resettlement in the UK. This opportunity sits within a specialist support service focused on helping vulnerable adults access stable housing, develop independent living skills, and successfully integrate into the local community. Key responsibilities include: Carrying out housing and support assessments to identify individual needs Developing tailored action plans focused on long-term accommodation outcomes Assisting service users with securing and maintaining appropriate housing Liaising with property providers, statutory services, and external partners Representing and advocating for clients in relation to housing matters Managing a varied caseload while maintaining clear and accurate case notes The successful candidate will have: Experience supporting displaced individuals, newly settled communities, or vulnerable adults facing housing barriers Understanding of the challenges linked to relocation, settlement, and accessing services within the UK Knowledge of tenancy support, welfare systems, and housing-related legislation Experience working collaboratively with external agencies and support networks Strong communication, relationship-building, and problem-solving skills Ability to work independently and manage competing priorities effectively Full UK driving licence and access to a vehicle If you're interested in this position, please apply above!
Jul 28, 2026
Contractor
Housing support officer Rate - Competitve Contract Lenght - 6 months This role is a Housing Support Officer position, supporting individuals rebuild their lives following displacement and resettlement in the UK. This opportunity sits within a specialist support service focused on helping vulnerable adults access stable housing, develop independent living skills, and successfully integrate into the local community. Key responsibilities include: Carrying out housing and support assessments to identify individual needs Developing tailored action plans focused on long-term accommodation outcomes Assisting service users with securing and maintaining appropriate housing Liaising with property providers, statutory services, and external partners Representing and advocating for clients in relation to housing matters Managing a varied caseload while maintaining clear and accurate case notes The successful candidate will have: Experience supporting displaced individuals, newly settled communities, or vulnerable adults facing housing barriers Understanding of the challenges linked to relocation, settlement, and accessing services within the UK Knowledge of tenancy support, welfare systems, and housing-related legislation Experience working collaboratively with external agencies and support networks Strong communication, relationship-building, and problem-solving skills Ability to work independently and manage competing priorities effectively Full UK driving licence and access to a vehicle If you're interested in this position, please apply above!
The key purpose of the role is to ensure that directors, managers and employees have the competence, knowledge and skills to ensure that all employees go home safe and well at the end of their day and in conjunction with your team, that our customers can live safely and healthily in their homes. Client Details Our client is an award winning housing association with over 7,000 homes across Cheshire, and now expanding geographically across the North West. Description To lead, motivate and develop the team through regular performance management, providing direction and vision for the department and constantly monitoring this for outputs. To ensure that the client is fully compliant with Health and Safety and all compliance legislation. The management of fleet including vehicles and telematics assigned to all operatives. The facilities management of key office buildings. To lead on promoting a positive and proactive culture of health and safety within the organisation using behavioural safety techniques; two-way communications with all levels of staff regarding safety matters via the health and safety committee, developing tool box talks to be delivered by managers and by leadership health and safety inspections; leading by example; positively rewarding employees who report near misses and providing effective coaching and training programmes To be responsible for the review, development and implementation of the clients Occupational Health and Safety Management System To collaborate closely with other managers to develop and implement systems for the control and monitoring of contractors and contract compliance regarding health and safety. To implement systems which record, monitor and report on health and safety performance and to make appropriate health and safety recommendations, assigning actions as appropriate and monitoring progress against actions. In conjunction with the People Team, to develop, implement and deliver appropriate training programmes for Board Members, Directors, Managers and Employees To work collaboratively on health and safety related matters with officers of the Health and Safety Executive (HSE), external enforcement and other agencies including the Local Authority, Fire and Rescue Service and Police Constabulary To provide regular health and safety reports and strategic advice and updates to the Director of Homes, Leadership team and Board To be responsible for the management of the health and safety budget Profile A successful Head of Health, Safety and Compliance should have: Previous experience in a similar role and a minimum Chartered Member of IOSH plus a NEBOSH Diploma or equivalent Experience in leading, managing, motivating, and developing people and teams by providing clear goals and direction through effective and regular performance management. housing Strong technical knowledge of legislation and health and safety issues affecting the social and construction sectors with the ability to implement legislation practically in line with the strategy and to guide policy, principles, and decisions. Can confidently communicate and influence across the range of the organisation (up to Exec level) and externally including presentations and report writing. Able to constructively challenge and give/receive feedback to all stakeholders about all areas of the business. Ability to manage, interpret and manipulate large, complex data sets, produce high quality reports, and decide future action/strategy. A high level of numeracy, literacy, and analytical skills, with the ability to write unbiased comprehensive reports, analyse options and propose solutions to resolve problems. Sound financial & business acumen skills including management of budgets, risks, and robust project management. Job Offer Competitive salary Potential for career development within a respected organisation. If you are ready to take on this exciting challenge as a Head of Health, Safety and Compliance, apply now to make a significant impact in the property sector!
Jul 28, 2026
Contractor
The key purpose of the role is to ensure that directors, managers and employees have the competence, knowledge and skills to ensure that all employees go home safe and well at the end of their day and in conjunction with your team, that our customers can live safely and healthily in their homes. Client Details Our client is an award winning housing association with over 7,000 homes across Cheshire, and now expanding geographically across the North West. Description To lead, motivate and develop the team through regular performance management, providing direction and vision for the department and constantly monitoring this for outputs. To ensure that the client is fully compliant with Health and Safety and all compliance legislation. The management of fleet including vehicles and telematics assigned to all operatives. The facilities management of key office buildings. To lead on promoting a positive and proactive culture of health and safety within the organisation using behavioural safety techniques; two-way communications with all levels of staff regarding safety matters via the health and safety committee, developing tool box talks to be delivered by managers and by leadership health and safety inspections; leading by example; positively rewarding employees who report near misses and providing effective coaching and training programmes To be responsible for the review, development and implementation of the clients Occupational Health and Safety Management System To collaborate closely with other managers to develop and implement systems for the control and monitoring of contractors and contract compliance regarding health and safety. To implement systems which record, monitor and report on health and safety performance and to make appropriate health and safety recommendations, assigning actions as appropriate and monitoring progress against actions. In conjunction with the People Team, to develop, implement and deliver appropriate training programmes for Board Members, Directors, Managers and Employees To work collaboratively on health and safety related matters with officers of the Health and Safety Executive (HSE), external enforcement and other agencies including the Local Authority, Fire and Rescue Service and Police Constabulary To provide regular health and safety reports and strategic advice and updates to the Director of Homes, Leadership team and Board To be responsible for the management of the health and safety budget Profile A successful Head of Health, Safety and Compliance should have: Previous experience in a similar role and a minimum Chartered Member of IOSH plus a NEBOSH Diploma or equivalent Experience in leading, managing, motivating, and developing people and teams by providing clear goals and direction through effective and regular performance management. housing Strong technical knowledge of legislation and health and safety issues affecting the social and construction sectors with the ability to implement legislation practically in line with the strategy and to guide policy, principles, and decisions. Can confidently communicate and influence across the range of the organisation (up to Exec level) and externally including presentations and report writing. Able to constructively challenge and give/receive feedback to all stakeholders about all areas of the business. Ability to manage, interpret and manipulate large, complex data sets, produce high quality reports, and decide future action/strategy. A high level of numeracy, literacy, and analytical skills, with the ability to write unbiased comprehensive reports, analyse options and propose solutions to resolve problems. Sound financial & business acumen skills including management of budgets, risks, and robust project management. Job Offer Competitive salary Potential for career development within a respected organisation. If you are ready to take on this exciting challenge as a Head of Health, Safety and Compliance, apply now to make a significant impact in the property sector!
Do you have a keen eye for detail and enjoy resolving financial queries? Are you experienced in Accounts Payable, reconciliations or service charge finance? Looking for an interim opportunity where your organisational skills will make an immediate impact? We're delighted to be supporting a respected Kent Housing Association in the recruitment of an Interim Finance Officer - Managing Agents on an initial 6-9 month contract. This is a key role within the Service Charge team, ensuring managing agent invoices are accurately reviewed, queried where necessary and processed efficiently to maintain excellent relationships with suppliers and customers alike. Key responsibilities include: Reviewing and validating managing agent invoices across a large residential portfolio Investigating unusual charges and resolving invoice discrepancies with external managing agents Reconciling costs and ensuring accurate financial records are maintained Preparing clear payment instructions for the Accounts Payable team Building productive relationships with managing agents and following up outstanding queries Maintaining organised records and monitoring invoice progress to ensure payment deadlines are met This is an established role with strong processes already in place, so the priority is to maintain high standards and keep everything running smoothly. You'll join a supportive team where you'll receive guidance from experienced colleagues whilst taking ownership of your own workload. The role is offered on an initial 6-9 month contract, with three days per week in the Kent office due to the volume of post-based invoices received. The client is keen for someone to start as soon as possible. The role will be paid via umbrella company. To be considered, please meet the following criteria: Previous Accounts Payable or Finance Officer experience Strong reconciliation and invoice investigation skills, ideally having supported Managing Agent invoicing previously Excellent organisational skills and attention to detail Confident communicating with external suppliers to resolve financial queries Strong Excel skills Experience within social housing is highly desirable If you're looking for an interim role where accuracy, organisation and problem-solving are valued, we'd love to hear from you.
Jul 28, 2026
Seasonal
Do you have a keen eye for detail and enjoy resolving financial queries? Are you experienced in Accounts Payable, reconciliations or service charge finance? Looking for an interim opportunity where your organisational skills will make an immediate impact? We're delighted to be supporting a respected Kent Housing Association in the recruitment of an Interim Finance Officer - Managing Agents on an initial 6-9 month contract. This is a key role within the Service Charge team, ensuring managing agent invoices are accurately reviewed, queried where necessary and processed efficiently to maintain excellent relationships with suppliers and customers alike. Key responsibilities include: Reviewing and validating managing agent invoices across a large residential portfolio Investigating unusual charges and resolving invoice discrepancies with external managing agents Reconciling costs and ensuring accurate financial records are maintained Preparing clear payment instructions for the Accounts Payable team Building productive relationships with managing agents and following up outstanding queries Maintaining organised records and monitoring invoice progress to ensure payment deadlines are met This is an established role with strong processes already in place, so the priority is to maintain high standards and keep everything running smoothly. You'll join a supportive team where you'll receive guidance from experienced colleagues whilst taking ownership of your own workload. The role is offered on an initial 6-9 month contract, with three days per week in the Kent office due to the volume of post-based invoices received. The client is keen for someone to start as soon as possible. The role will be paid via umbrella company. To be considered, please meet the following criteria: Previous Accounts Payable or Finance Officer experience Strong reconciliation and invoice investigation skills, ideally having supported Managing Agent invoicing previously Excellent organisational skills and attention to detail Confident communicating with external suppliers to resolve financial queries Strong Excel skills Experience within social housing is highly desirable If you're looking for an interim role where accuracy, organisation and problem-solving are valued, we'd love to hear from you.
Join Our Team as a Housing Officer! Location: Liverpool Contract Type: Temporary Pay: 13.60 per hour Hours 4 on, 4 off day and night shifts (36-48 Hours a week dependant on Shift Patterns) Are you passionate about making a difference in your community? Do you thrive in an environment where you can help others and contribute to the greater good? If so, we have an exciting opportunity for you! We're seeking a dynamic Housing Officer to join our team in Liverpool. This is your chance to be part of a dedicated public services team committed to providing essential housing support and services. Let's work together to create a welcoming and supportive community! What You'll Be Doing: As a Housing Officer, you'll play a crucial role in ensuring that our residents receive the best possible housing support. Your responsibilities will include: Managing Tenancies: Oversee tenant applications, renewals, and terminations with care and professionalism. Resident Support: Provide assistance to residents, addressing their queries and resolving issues in a timely manner. Community Engagement: Foster positive relationships with residents and local organisations to enhance community involvement. Property Inspections: Conduct regular property inspections to ensure compliance with housing standards. Reporting & Administration: Maintain accurate records, prepare reports, and assist with housing policies and procedures. Who You Are: We're looking for an enthusiastic individual who is ready to roll up their sleeves and get to work! Ideal candidates will possess: A Passion for Community Service: A strong commitment to helping others and improving community living. Excellent Communication Skills: You can connect with residents from diverse backgrounds and build rapport quickly. Problem-Solving Ability: You can think on your feet and find effective solutions to challenges. Organisational Skills: You can manage multiple tasks efficiently and maintain detailed records. Experience in Housing (Preferred): Previous experience in housing or related fields is a plus! Why Join Us? Make a Real Impact: Your work will directly affect the lives of residents in the community. Supportive Environment: Join a team that values collaboration, respect, and professional development. Flexible Working: Enjoy a temporary role that offers flexibility while you contribute to meaningful projects. Competitive Salary: We offer a competitive salary package that reflects your skills and experience. Ready to Make a Difference? If you're excited about this opportunity and believe you have what it takes to be a fantastic Housing Officer, we want to hear from you! How to Apply: Send your CV via the advert Don't miss your chance to be part of a lively team making waves in the Knowledge Quarter! Join us in creating homes, building relationships, and supporting our community. Let's make a difference together! We are an equal opportunity employer and welcome applications from all qualified candidates. This is your moment! Step into a role that's not just a job, but a chance to impact lives positively. Apply today! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Jul 28, 2026
Seasonal
Join Our Team as a Housing Officer! Location: Liverpool Contract Type: Temporary Pay: 13.60 per hour Hours 4 on, 4 off day and night shifts (36-48 Hours a week dependant on Shift Patterns) Are you passionate about making a difference in your community? Do you thrive in an environment where you can help others and contribute to the greater good? If so, we have an exciting opportunity for you! We're seeking a dynamic Housing Officer to join our team in Liverpool. This is your chance to be part of a dedicated public services team committed to providing essential housing support and services. Let's work together to create a welcoming and supportive community! What You'll Be Doing: As a Housing Officer, you'll play a crucial role in ensuring that our residents receive the best possible housing support. Your responsibilities will include: Managing Tenancies: Oversee tenant applications, renewals, and terminations with care and professionalism. Resident Support: Provide assistance to residents, addressing their queries and resolving issues in a timely manner. Community Engagement: Foster positive relationships with residents and local organisations to enhance community involvement. Property Inspections: Conduct regular property inspections to ensure compliance with housing standards. Reporting & Administration: Maintain accurate records, prepare reports, and assist with housing policies and procedures. Who You Are: We're looking for an enthusiastic individual who is ready to roll up their sleeves and get to work! Ideal candidates will possess: A Passion for Community Service: A strong commitment to helping others and improving community living. Excellent Communication Skills: You can connect with residents from diverse backgrounds and build rapport quickly. Problem-Solving Ability: You can think on your feet and find effective solutions to challenges. Organisational Skills: You can manage multiple tasks efficiently and maintain detailed records. Experience in Housing (Preferred): Previous experience in housing or related fields is a plus! Why Join Us? Make a Real Impact: Your work will directly affect the lives of residents in the community. Supportive Environment: Join a team that values collaboration, respect, and professional development. Flexible Working: Enjoy a temporary role that offers flexibility while you contribute to meaningful projects. Competitive Salary: We offer a competitive salary package that reflects your skills and experience. Ready to Make a Difference? If you're excited about this opportunity and believe you have what it takes to be a fantastic Housing Officer, we want to hear from you! How to Apply: Send your CV via the advert Don't miss your chance to be part of a lively team making waves in the Knowledge Quarter! Join us in creating homes, building relationships, and supporting our community. Let's make a difference together! We are an equal opportunity employer and welcome applications from all qualified candidates. This is your moment! Step into a role that's not just a job, but a chance to impact lives positively. Apply today! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Neighbourhood Housing Officer Location: South East England Contract: 6 months Working Pattern: Hybrid From tenancy visits and estate inspections to resolving ASB cases and supporting vulnerable residents, no two days are the same as a Neighbourhood Housing Officer. You might start the morning carrying out tenancy visits and checking in with residents who need additional support, before heading out onto your patch to investigate reports of anti-social behaviour or attend an estate walkabout. By lunchtime, you could be working alongside colleagues in Repairs, Income or Allocations to resolve complex tenancy issues, before spending the afternoon meeting partner agencies, supporting vulnerable residents, or preparing case files for legal action. This is a genuinely varied neighbourhood management role where you'll have the opportunity to make a visible difference to communities and improve outcomes for residents. What you'll be doing Managing a designated patch of housing stock and acting as the main point of contact for residents. Conducting tenancy visits, home visits and estate inspections. Investigating anti-social behaviour, neighbour disputes and tenancy breaches. Supporting residents to sustain their tenancies and access relevant support services. Working closely with partner agencies including Police, support providers and safeguarding services. Taking enforcement action where necessary, including preparing statements and attending court. Responding to resident enquiries and complaints, ensuring excellent customer service. Identifying safeguarding concerns and supporting vulnerable households. Carrying out tenancy reviews, audits and fraud prevention activities. Playing an active role in creating safe, clean and sustainable neighbourhoods. About You You'll be someone who enjoys being out in the community, building relationships and solving problems. You'll have experience of delivering frontline housing management services and be comfortable managing a diverse caseload. You'll also have: Strong communication and case management skills. Experience working with vulnerable residents and partner agencies. Knowledge of housing legislation and tenancy enforcement. The ability to work independently and manage competing priorities. A customer-focused approach and a passion for delivering excellent housing services. If you're looking for a role where you can have a genuine impact on residents' lives whilst working across a broad range of housing management responsibilities, we'd love to hear from you.
Jul 28, 2026
Contractor
Neighbourhood Housing Officer Location: South East England Contract: 6 months Working Pattern: Hybrid From tenancy visits and estate inspections to resolving ASB cases and supporting vulnerable residents, no two days are the same as a Neighbourhood Housing Officer. You might start the morning carrying out tenancy visits and checking in with residents who need additional support, before heading out onto your patch to investigate reports of anti-social behaviour or attend an estate walkabout. By lunchtime, you could be working alongside colleagues in Repairs, Income or Allocations to resolve complex tenancy issues, before spending the afternoon meeting partner agencies, supporting vulnerable residents, or preparing case files for legal action. This is a genuinely varied neighbourhood management role where you'll have the opportunity to make a visible difference to communities and improve outcomes for residents. What you'll be doing Managing a designated patch of housing stock and acting as the main point of contact for residents. Conducting tenancy visits, home visits and estate inspections. Investigating anti-social behaviour, neighbour disputes and tenancy breaches. Supporting residents to sustain their tenancies and access relevant support services. Working closely with partner agencies including Police, support providers and safeguarding services. Taking enforcement action where necessary, including preparing statements and attending court. Responding to resident enquiries and complaints, ensuring excellent customer service. Identifying safeguarding concerns and supporting vulnerable households. Carrying out tenancy reviews, audits and fraud prevention activities. Playing an active role in creating safe, clean and sustainable neighbourhoods. About You You'll be someone who enjoys being out in the community, building relationships and solving problems. You'll have experience of delivering frontline housing management services and be comfortable managing a diverse caseload. You'll also have: Strong communication and case management skills. Experience working with vulnerable residents and partner agencies. Knowledge of housing legislation and tenancy enforcement. The ability to work independently and manage competing priorities. A customer-focused approach and a passion for delivering excellent housing services. If you're looking for a role where you can have a genuine impact on residents' lives whilst working across a broad range of housing management responsibilities, we'd love to hear from you.
Rate: £500 per day Contract: Initial 3-month contract Working Pattern: 4 days per week An excellent opportunity has arisen for an experienced Housing Development Officer to support the delivery of housing and regeneration projects for a local authority in Devon. The successful candidate will take responsibility for the project management and client-side oversight of assigned housing schemes, ensuring they are delivered on time, within budget and to the required quality standards. You will work closely with internal colleagues and elected Members to maintain a coordinated approach to project delivery. The role will also involve building effective relationships with external partners, including consultants, contractors, town and parish councils, Homes England, One Public Estate and Registered Providers. Key responsibilities will include monitoring project progress, managing risks and issues, supporting community and stakeholder engagement, and maintaining clear and accurate project records for continuity and audit purposes. Applicants should have previous experience supporting or managing housing development, regeneration or property-related projects, ideally within a local authority, Registered Provider or similar public-sector environment. Strong project management, communication and stakeholder engagement skills are essential. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you do not hear from us within 2 working days of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Jul 28, 2026
Contractor
Rate: £500 per day Contract: Initial 3-month contract Working Pattern: 4 days per week An excellent opportunity has arisen for an experienced Housing Development Officer to support the delivery of housing and regeneration projects for a local authority in Devon. The successful candidate will take responsibility for the project management and client-side oversight of assigned housing schemes, ensuring they are delivered on time, within budget and to the required quality standards. You will work closely with internal colleagues and elected Members to maintain a coordinated approach to project delivery. The role will also involve building effective relationships with external partners, including consultants, contractors, town and parish councils, Homes England, One Public Estate and Registered Providers. Key responsibilities will include monitoring project progress, managing risks and issues, supporting community and stakeholder engagement, and maintaining clear and accurate project records for continuity and audit purposes. Applicants should have previous experience supporting or managing housing development, regeneration or property-related projects, ideally within a local authority, Registered Provider or similar public-sector environment. Strong project management, communication and stakeholder engagement skills are essential. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you do not hear from us within 2 working days of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Visiting & Tenancy Sustainment Officer Location: Wembley, Brent (Site-Based Role) Rate: £20.08 per hour PAYE £26.44 per hour Ltd/Umbrella Contract: Ongoing Temporary Assignment Start Date: Immediate Start Available About the Role We are currently recruiting for an experienced Visiting & Tenancy Sustainment Officer to join a busy Housing team within a London Borough based in Brent . This is an excellent opportunity for a housing professional with a strong background in tenancy management, tenancy sustainment, resident engagement, and safeguarding. This role is primarily site-based , with extensive travel across the borough visiting council tenants in their homes. As such, candidates must hold a full driving licence and have access to a vehicle . There is only limited opportunity to work from home . As the face of the council, you will play a vital role in delivering outstanding resident-focused services, supporting vulnerable tenants, identifying risks, and helping residents sustain successful tenancies. Key Responsibilities Lead and deliver a programme of home visits to council tenants across Brent. Complete detailed tenancy visit assessments and prescribed data collection forms. Conduct dynamic risk assessments within residents' homes, identifying health and safety concerns, including fire risks and evacuation challenges. Identify and address issues relating to damp, mould, disrepair, and poor property conditions, referring cases to relevant teams as appropriate. Provide residents with advice and realistic expectations regarding repairs and maintenance issues. Identify and report suspected tenancy fraud or breaches of tenancy conditions. Promote fire safety awareness, including testing smoke alarms and carbon monoxide devices. Identify vulnerabilities, safeguarding concerns, abuse, neglect, or welfare risks and ensure appropriate referrals and support are in place. Essential Requirements Knowledge & Qualifications Strong understanding of social housing and housing management services. Knowledge of landlord responsibilities and safeguarding obligations. CIH Level 3 qualification (or above) or equivalent housing management experience. Knowledge of Health & Safety legislation, Fire Safety, Welfare and Employment issues. Understanding of GDPR and data protection requirements. Experience Previous experience working within a housing association, local authority, ALMO, or similar housing environment. Direct experience in a Visiting Officer, Tenancy Sustainment Officer, Housing Officer, Neighbourhood Officer, Resident Services Officer, or equivalent housing management role . Experience supporting vulnerable residents and managing complex tenancy issues. Experience carrying out home visits and resident assessments. Candidate Profile We are seeking a proactive and compassionate housing professional who can confidently work in residents' homes, identify support needs, manage risk, and deliver high-quality tenancy sustainment services. You will have a proven track record within social housing and be comfortable working independently across a designated patch. Please note: This role requires extensive travel across Brent and is predominantly site-based. Access to a car is essential, and home working opportunities are very limited.
Jul 28, 2026
Seasonal
Visiting & Tenancy Sustainment Officer Location: Wembley, Brent (Site-Based Role) Rate: £20.08 per hour PAYE £26.44 per hour Ltd/Umbrella Contract: Ongoing Temporary Assignment Start Date: Immediate Start Available About the Role We are currently recruiting for an experienced Visiting & Tenancy Sustainment Officer to join a busy Housing team within a London Borough based in Brent . This is an excellent opportunity for a housing professional with a strong background in tenancy management, tenancy sustainment, resident engagement, and safeguarding. This role is primarily site-based , with extensive travel across the borough visiting council tenants in their homes. As such, candidates must hold a full driving licence and have access to a vehicle . There is only limited opportunity to work from home . As the face of the council, you will play a vital role in delivering outstanding resident-focused services, supporting vulnerable tenants, identifying risks, and helping residents sustain successful tenancies. Key Responsibilities Lead and deliver a programme of home visits to council tenants across Brent. Complete detailed tenancy visit assessments and prescribed data collection forms. Conduct dynamic risk assessments within residents' homes, identifying health and safety concerns, including fire risks and evacuation challenges. Identify and address issues relating to damp, mould, disrepair, and poor property conditions, referring cases to relevant teams as appropriate. Provide residents with advice and realistic expectations regarding repairs and maintenance issues. Identify and report suspected tenancy fraud or breaches of tenancy conditions. Promote fire safety awareness, including testing smoke alarms and carbon monoxide devices. Identify vulnerabilities, safeguarding concerns, abuse, neglect, or welfare risks and ensure appropriate referrals and support are in place. Essential Requirements Knowledge & Qualifications Strong understanding of social housing and housing management services. Knowledge of landlord responsibilities and safeguarding obligations. CIH Level 3 qualification (or above) or equivalent housing management experience. Knowledge of Health & Safety legislation, Fire Safety, Welfare and Employment issues. Understanding of GDPR and data protection requirements. Experience Previous experience working within a housing association, local authority, ALMO, or similar housing environment. Direct experience in a Visiting Officer, Tenancy Sustainment Officer, Housing Officer, Neighbourhood Officer, Resident Services Officer, or equivalent housing management role . Experience supporting vulnerable residents and managing complex tenancy issues. Experience carrying out home visits and resident assessments. Candidate Profile We are seeking a proactive and compassionate housing professional who can confidently work in residents' homes, identify support needs, manage risk, and deliver high-quality tenancy sustainment services. You will have a proven track record within social housing and be comfortable working independently across a designated patch. Please note: This role requires extensive travel across Brent and is predominantly site-based. Access to a car is essential, and home working opportunities are very limited.
Join Our Team as a Contingency Housing Officer in Liverpool! Pay rate : £13.60 Hours: 4 on, 4 off day and night shifts Are you passionate about helping others and making a difference in your community? We are looking for a motivated and cheerful Contingency Housing Officer to join our dynamic team in Liverpool on a temporary contract! This is an exciting opportunity to play a crucial role in providing essential housing support to those in need. What You'll Do: As a Contingency Housing Officer, you will be at the forefront of our housing services, ensuring that individuals and families have access to safe and secure accommodations. Your role will include: Assessing housing needs and providing tailored advice to clients. Coordinating temporary housing solutions and support services. Collaborating with local authorities, charities, and housing providers. Keeping accurate records and maintaining case files. Conducting follow-ups to ensure ongoing support and satisfaction. Promoting awareness of available housing options and resources. Who We're Looking For: We want someone who is not only qualified but also brings a spark of positivity to our team! You should possess: Experience in housing services, social work, or a related field. Strong communication skills and the ability to build rapport with clients. A proactive approach to problem-solving and a compassionate mindset. Excellent organisational skills and attention to detail. A commitment to promoting equality and diversity in housing. Why Join Us? Make a Difference: Your work will directly impact the lives of individuals and families in Liverpool. Supportive Environment: Join a team of like-minded professionals who are dedicated to helping each other grow and succeed. Flexibility: Enjoy a temporary role that offers you the chance to showcase your skills while making a real difference. Community Engagement: Work closely with local partners and stakeholders, fostering relationships that enhance community well-being. What's in It for You? Competitive salary and benefits. Opportunities for professional development and training. A vibrant workplace culture that values teamwork and innovation. The chance to be a part of meaningful projects that shape the future of housing in our community. Ready to Take the Next Step? If you're enthusiastic about contributing to public services and making a positive impact, we'd love to hear from you! Send us your CV and a cover letter detailing your experience and why you'd be a perfect fit for this role. Join us in creating a brighter future for our community! Apply today and become a vital part of our mission to provide safe and supportive housing for all. We value diversity and encourage applications from all backgrounds. Together, let's build a better tomorrow! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed) Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
Jul 28, 2026
Contractor
Join Our Team as a Contingency Housing Officer in Liverpool! Pay rate : £13.60 Hours: 4 on, 4 off day and night shifts Are you passionate about helping others and making a difference in your community? We are looking for a motivated and cheerful Contingency Housing Officer to join our dynamic team in Liverpool on a temporary contract! This is an exciting opportunity to play a crucial role in providing essential housing support to those in need. What You'll Do: As a Contingency Housing Officer, you will be at the forefront of our housing services, ensuring that individuals and families have access to safe and secure accommodations. Your role will include: Assessing housing needs and providing tailored advice to clients. Coordinating temporary housing solutions and support services. Collaborating with local authorities, charities, and housing providers. Keeping accurate records and maintaining case files. Conducting follow-ups to ensure ongoing support and satisfaction. Promoting awareness of available housing options and resources. Who We're Looking For: We want someone who is not only qualified but also brings a spark of positivity to our team! You should possess: Experience in housing services, social work, or a related field. Strong communication skills and the ability to build rapport with clients. A proactive approach to problem-solving and a compassionate mindset. Excellent organisational skills and attention to detail. A commitment to promoting equality and diversity in housing. Why Join Us? Make a Difference: Your work will directly impact the lives of individuals and families in Liverpool. Supportive Environment: Join a team of like-minded professionals who are dedicated to helping each other grow and succeed. Flexibility: Enjoy a temporary role that offers you the chance to showcase your skills while making a real difference. Community Engagement: Work closely with local partners and stakeholders, fostering relationships that enhance community well-being. What's in It for You? Competitive salary and benefits. Opportunities for professional development and training. A vibrant workplace culture that values teamwork and innovation. The chance to be a part of meaningful projects that shape the future of housing in our community. Ready to Take the Next Step? If you're enthusiastic about contributing to public services and making a positive impact, we'd love to hear from you! Send us your CV and a cover letter detailing your experience and why you'd be a perfect fit for this role. Join us in creating a brighter future for our community! Apply today and become a vital part of our mission to provide safe and supportive housing for all. We value diversity and encourage applications from all backgrounds. Together, let's build a better tomorrow! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed) Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
Title: Customer Escalation Officer Contract Type: 1 x permanent 35 hours p/w 1 x Fixed Term Contract (12 months 35 hours p/w) Salary: From 31,955 per annum (London weighted salary) or from 27,796 per annum (Regional salary), dependant on experience Grade: 5 Reporting Office: London, Stratford or Manchester, Trafford Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) with Thursday as the day to be worked at the reporting officer Closing Date: 10 th August 2026 Interview Date: 18 th August2026 Please click here for the role profile. Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. L&Q reserves the right to not progress applications for candidates who have had one unsuccessful application/interview process with L&Q for the same or similar role in the previous 12 months. Join our Customer Resolution Team at L&Q: Our customers are the most important part of our business and as a member of the Escalation Team, it is vital that you have the passion as a Customer Service professional to deliver excellence to both internal and external customers - every time. This is a fantastic position within the heart of the Direct Maintenance Team and the successful applicant will have an opportunity to play a part in delivering an exciting service to our residents. The role will be responsible for managing a varied caseload of complex and sensitive escalations from the executive team. You will act as the 'voice and face' of the Trust, so demonstrable experience in delivering customer-focused services in a demanding public-facing environment is essential. This is a role where you can truly support our residents and show your passion to go above and beyond. In this role you will be surrounded by a supportive department who have a strong team ethos. You will have control over your own workload and be responsible for orchestrating a positive outcome for our customers. You will have excellent written and verbal communication skills in order to deal with the various issues our diverse resident base will have. Therefore, it is essential that you've had experience in a customer service role and preferably with complaint handling. You will work collaboratively with other departments across the Trust to ensure effective and efficient delivery of services to our customers, so highly developed relationship management or stakeholder engagement skills are essential to perform well in this role. If this sounds like you, we would love for you to apply! Your impact in the role: Liaise with internal teams and contractors to investigate and resolve issues swiftly and thoroughly. Managing and owning a varied caseload of complex and sensitive escalations from the executive team Draft high-quality written responses that reflect our values and commitment to service excellence Act as a point of contact and reassurance for residents Ensure all responses are timely, accurate, and meet both internal standards and regulatory expectations Identify themes and trends from escalations to feed into service improvements across the Direct Maintenance Service Undertaken project work as and when required What you'll bring: Excellent written and verbal communication skills, with the ability to draft clear, accurate and high-quality responses to enquiries. Proven experience in a similar customer service role. Strong time-management skills, with the ability to prioritise and meet deadlines. IT literate, with good working knowledge of Microsoft Office Able to work effectively in a fast paced, high pressure environment. If you require any reasonable adjustments at any stage during this process, including application stage, please email (url removed) About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q - click here to read more. At L&Q, we know that diversity and inclusion make us stronger - and they're at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here . Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&Q and why you should join us!
Jul 28, 2026
Full time
Title: Customer Escalation Officer Contract Type: 1 x permanent 35 hours p/w 1 x Fixed Term Contract (12 months 35 hours p/w) Salary: From 31,955 per annum (London weighted salary) or from 27,796 per annum (Regional salary), dependant on experience Grade: 5 Reporting Office: London, Stratford or Manchester, Trafford Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) with Thursday as the day to be worked at the reporting officer Closing Date: 10 th August 2026 Interview Date: 18 th August2026 Please click here for the role profile. Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. L&Q reserves the right to not progress applications for candidates who have had one unsuccessful application/interview process with L&Q for the same or similar role in the previous 12 months. Join our Customer Resolution Team at L&Q: Our customers are the most important part of our business and as a member of the Escalation Team, it is vital that you have the passion as a Customer Service professional to deliver excellence to both internal and external customers - every time. This is a fantastic position within the heart of the Direct Maintenance Team and the successful applicant will have an opportunity to play a part in delivering an exciting service to our residents. The role will be responsible for managing a varied caseload of complex and sensitive escalations from the executive team. You will act as the 'voice and face' of the Trust, so demonstrable experience in delivering customer-focused services in a demanding public-facing environment is essential. This is a role where you can truly support our residents and show your passion to go above and beyond. In this role you will be surrounded by a supportive department who have a strong team ethos. You will have control over your own workload and be responsible for orchestrating a positive outcome for our customers. You will have excellent written and verbal communication skills in order to deal with the various issues our diverse resident base will have. Therefore, it is essential that you've had experience in a customer service role and preferably with complaint handling. You will work collaboratively with other departments across the Trust to ensure effective and efficient delivery of services to our customers, so highly developed relationship management or stakeholder engagement skills are essential to perform well in this role. If this sounds like you, we would love for you to apply! Your impact in the role: Liaise with internal teams and contractors to investigate and resolve issues swiftly and thoroughly. Managing and owning a varied caseload of complex and sensitive escalations from the executive team Draft high-quality written responses that reflect our values and commitment to service excellence Act as a point of contact and reassurance for residents Ensure all responses are timely, accurate, and meet both internal standards and regulatory expectations Identify themes and trends from escalations to feed into service improvements across the Direct Maintenance Service Undertaken project work as and when required What you'll bring: Excellent written and verbal communication skills, with the ability to draft clear, accurate and high-quality responses to enquiries. Proven experience in a similar customer service role. Strong time-management skills, with the ability to prioritise and meet deadlines. IT literate, with good working knowledge of Microsoft Office Able to work effectively in a fast paced, high pressure environment. If you require any reasonable adjustments at any stage during this process, including application stage, please email (url removed) About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q - click here to read more. At L&Q, we know that diversity and inclusion make us stronger - and they're at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here . Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&Q and why you should join us!
About The Role Housing Solutions & Accommodation Officer Were excited to be recruiting for a brand-new position within our Housing Solutions team a fantastic opportunity to make a real impact at critical moments in peoples lives. As a Housing Solutions & Accommodation Officer, youll work directly with individuals facing homelessness or living in temporary accommodation, helping them navigate complex click apply for full job details
Jul 28, 2026
Full time
About The Role Housing Solutions & Accommodation Officer Were excited to be recruiting for a brand-new position within our Housing Solutions team a fantastic opportunity to make a real impact at critical moments in peoples lives. As a Housing Solutions & Accommodation Officer, youll work directly with individuals facing homelessness or living in temporary accommodation, helping them navigate complex click apply for full job details
We are recruiting on behalf of a local authority in Worcestershire for an experienced and customer-focused Rent Officer to join their Housing Services team. In this role, you will be responsible for managing rental income across a portfolio of council properties, ensuring rent is collected efficiently while supporting tenants to sustain their tenancies. You will proactively manage rent arrears, negotiate repayment arrangements, and work closely with Housing Benefit, the DWP, internal departments and external support agencies to maximise income and reduce the risk of homelessness. The successful candidate will have previous experience in housing management, income recovery or a similar customer-focused role, along with excellent communication, negotiation and case management skills. A good understanding of housing legislation and welfare benefits would be advantageous. This is a fantastic opportunity to join a busy local authority, where you can make a real difference to residents while contributing to the delivery of an effective and supportive housing service. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you do not hear from us within 2 working days of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Jul 28, 2026
Contractor
We are recruiting on behalf of a local authority in Worcestershire for an experienced and customer-focused Rent Officer to join their Housing Services team. In this role, you will be responsible for managing rental income across a portfolio of council properties, ensuring rent is collected efficiently while supporting tenants to sustain their tenancies. You will proactively manage rent arrears, negotiate repayment arrangements, and work closely with Housing Benefit, the DWP, internal departments and external support agencies to maximise income and reduce the risk of homelessness. The successful candidate will have previous experience in housing management, income recovery or a similar customer-focused role, along with excellent communication, negotiation and case management skills. A good understanding of housing legislation and welfare benefits would be advantageous. This is a fantastic opportunity to join a busy local authority, where you can make a real difference to residents while contributing to the delivery of an effective and supportive housing service. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you do not hear from us within 2 working days of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
